HR Manager

About the role

Our client, a long-standing and well-established software service solutions company, is looking for a confident, hands-on HR Manager to take ownership of day-to-day HR operations and ensure people-processes run seamlessly across their global teams.

This role demands someone who combines practical HR expertise with a genuine care for people. You'll act as a trusted partner to managers and employees alike, ensuring everything from onboarding through to off-boarding runs smoothly and that policies, systems and culture keep pace with a business evolving in the tech space.

If you're ready to make a meaningful impact in a global, people-focused business where HR truly matters, we'd love to hear from you.

What you'll be doing:

As HR Manager, you'll lead the charge in making HR work efficiently and effectively across the business.

HR Operations

• Manage day-to-day HR activities across the UK, India and the USA.
• Oversee onboarding, contracts, engagement initiatives and off-boarding with accuracy and care.
• Act as the first point of contact for employee queries, offering clear and timely HR guidance.

Performance & Engagement

• Manage the Competency Framework and Coach & Connect cycles to support development and career growth.
• Coordinate probation reviews, performance conversations and engagement check-ins.
• Keep engagement high through proactive communication and follow-up.

Compliance & Administration

• Maintain and update HR policies and processes across all entities.
• Support payroll, benefits and HR system accuracy.
• Handle employee-relations matters fairly, confidentially and in line with best practice and policy.

Projects & Reporting

• Deliver HR initiatives and improvement projects on time and to a high standard.
• Prepare reports, track key HR metrics and share insights with senior management.
• Collaborate with Finance, Recruitment and IT to ensure cross-departmental alignment.

What we're looking for:

• Hands-on experience managing HR systems, processes and employee relations.
• Strong understanding of UK employment law; familiarity with India or US practices is a strong plus.
• CIPD Level 7 or equivalent qualification.
• Excellent organisational, communication and prioritisation skills.
• A practical, solution-focused approach - you make things happen!