Customer Account Lead

Job Title: Temporary Account Manager 3 months
Location: Coventry
Salary / Pay Rate: 16 per hour
Shift / Hours: Monday - Friday 8AM-5PM

Benefits:

• Ongoing training and development
• Free onsite parking
• Overtime available
• Supportive, team-focused environment

About the Company
A well-established engineering business known for delivering high-quality products. The company values staff wellbeing, long-term stability, and career growth, providing a supportive environment where employees are recognised and rewarded.

The Role
As an Account Manager, you'll be responsible for Client relationships. You'll work as part of a skilled team, ensuring all work is completed to a high standard and on time.

Key Responsibilities:

• Support and lead where requested, Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
• Support with all customer queries, complaints & escalation issues escalating concerns to the account manager.
• Support production controllers to develop customer account objectives.
• Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.

About You:

• Experience of managing customer accounts and conducting Business reviews (Preferred)
• Excellent verbal and written communication skills.
• Good working knowledge of word, excel, email and MRP/ERP systems
• Ability to work quickly & under pressure, prioritise and manage many varying and conflicting tasks at the same time.