Junior Technical Service Specialist

Junior Technical Customer Service Specialist

Salary: 35k

Watford

We are currently supporting one of our international clients, a leader in smart technology solutions for hospitality environments who is seeking Junior Technical Service Specialist to join their growing technical support team.

In this position you will be a key link between customers, partners, and internal technical departments, providing technical assistance, resolving service requests and ensuring a high level of customer service.

THE ROLE

What you'll do as a Junior Technical Service Specialist:

• Provide technical assistance and troubleshooting to customers and partners.
• Monitor and manage support cases, ensuring timely resolutions.
• Inspect and analyse returned or faulty products, report findings, and collaborate with other teams on corrective measures.
• Share feedback and contribute to service improvements.
• Maintain accurate and up-to-date customer records and case notes in the system.

THE CANDIDATE

We are looking for a technical minded, communicative, and proactive individual who enjoys solving problems and working in a fast paced environment.

• Technical background, experience in engineering, IT, or electronics.
• Understanding of product testing, diagnostics, and repair processes.
• Strong analytical and problem solving mindset.
• Customer focus and proactive approach to daily tasks.
• Openness to learning and adapting in a dynamic environment.
• Ability to prioritise and manage time effectively.
• Outstanding communication skills.
• Familiarity with CRM systems and proficiency in Microsoft Office.

If you'd like to be part of a forward thinking, international organisation that values innovation, teamwork and continue development - we'd love to hear from you.

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.