Job Description
IT Support Engineer - Birmingham (Onsite 5 days per week)
Are you a driven and energetic IT professional ready to take on your next challenge?We're looking for a 2nd Line IT Support Engineer to join a busy, fast-paced team supporting a key NHS environment in Birmingham.
What you'll be doing
- Providing 2nd line technical support across desktop, infrastructure and application environments
- Supporting and maintaining Microsoft-based systems (Windows 10/11, Office 365, Active Directory, Azure, Intune, etc.)
- Managing incidents, troubleshooting hardware/software issues and escalating where necessary
- Delivering outstanding customer service to end users and ensuring SLAs are met
- Collaborating with internal teams and external suppliers to ensure smooth day-to-day operations
- Previous NHS or healthcare sector IT support experience (highly desirable)
- Strong knowledge of Microsoft technologies - O365, Active Directory, Windows Server, Azure, Intune, etc.
- Confident supporting a wide range of users in a busy environment
- Excellent communication and problem-solving skills
- A proactive, energetic attitude - someone who loves getting stuck in and making things happen
- Happy to work onsite 5 days per week in Birmingham
If this sounds of interest or you would like some more information, please apply directly!
About Oliver James