Customer Success Manager

Account Manager / Customer Success Manager - Insurance Technology

Location: London (Hybrid)

Salary: £65,000

Type: Permanent Interviews happening now

LHH is working with a fast-growing provider of software solutions to the insurance market, supporting clients across the London Market and delegated authority space. We're looking for a strategic, relationship-driven Account Manager to join their Customer Success team.

About the Role

As a key member of the Customer Success function, you'll be responsible for managing long-term client relationships, ensuring high engagement and satisfaction, and driving commercial growth through renewals and upsells. You'll act as a trusted advisor to clients, helping them maximise value from the platform and services.

Key Responsibilities

• Lead client meetings, including monthly 1:1s and quarterly business reviews
• Deliver tailored product demos and support onboarding and training
• Monitor client engagement and adoption, identifying opportunities for optimisation
• Collaborate with internal teams to ensure smooth delivery and issue resolution
• Capture and relay client feedback to influence product roadmap
• Maintain accurate records and account plans in CRM (HubSpot)
• Represent the brand at user groups and industry sessions

What We're Looking For

• Experience in the insurance industry or in businesses that sell into the insurance sector
• Strong background in customer success, account management, or client services
• Excellent communication and relationship-building skills
• Experience with CRM systems (HubSpot or similar)
• Confident presenting and facilitating client workshops or demos
• Highly organised, proactive, and commercially aware

This is a fantastic opportunity to join a collaborative, forward-thinking team in a business that's making a real impact in the insurance tech space.