Head of Professional Services (ERP, Sage X3) - Hampshire/Hybrid

Head of Professional Services (ERP, Sage X3) - Hampshire/Hybrid

£100,000-£110,000

Were proud to be partnering with a leading Sage solution provider on an exceptional opportunity for a Head of Professional Services. This senior leadership position plays a pivotal role in shaping how consulting and support services are delivered, driving excellence across ERP implementation, customer support, and operational performance. If you're a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career.

Key Responsibilities

• Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement.

• Oversee the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget.

• Streamline processes to enhance efficiency, service quality, and operational excellence.

• Act as a trusted advisor and senior escalation point, strengthening long-term client relationships.

• Align service delivery with commercial objectives to support business growth and profitability.

• Collaborate with Sales, Project Management, and Support to ensure a seamless customer journey.

• Define and monitor KPI's, utilisation, and revenue performance to drive continuous improvement.

• Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences.

• Champion knowledge sharing and best practice across all delivery functions.

About You

• Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment.

• Strong ERP expertise-preferably Sage X3 - with hands-on experience in implementation and project delivery.

• Skilled in consultancy best practice, project governance, and managing multiple complex engagements.

• Commercially astute with the ability to balance client satisfaction, team utilisation, and profitability.

• Excellent communication, stakeholder management and negotiation skills.

• Strategic thinker with a hands-on approach, resilience and problem-solving capability.

• Committed to customer success, continuous improvement and developing others.

• Leadership or project management certifications (PRINCE2, PMP) desirable.

This is an exciting opportunity to join an established and fast-growing organisation at the forefront of Sage ERP solutions. You'll work with cutting-edge technology and innovative products that make a tangible difference to clients, while enjoying the autonomy to shape how services are delivered. You'll be part of a collaborative, forward-thinking environment that values fresh ideas and professional growth. In return, you'll receive a competitive salary, performance bonus, Healthcare Cash Plan, Employee Assistance Programme, volunteering leave and working flexibility.