Store Manager

Join the DEBRA Retail Team in Send: Make a Difference, Every Day!

Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?

If so, DEBRA has an exciting opportunity for a Store Manager to join our passionate team in Send, Woking, GU23 7EZ!

Position Details

• Role: Store Manager - Send, Woking, GU23 7EZ
• Salary: £24,733.80 per annum / £13.59 per hour
• Contract: Permanent, Full-Time (35 hours/week, 5 days over 7 - no fixed pattern)

About DEBRA

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) - a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.

Our values - Respect, Passion, Care, and Inclusivity - are at the heart of everything we do. When you join DEBRA, you become part of a team that's committed to making a real difference.

What You'll Be Doing

As Store Manager, you'll oversee the day-to-day operations of our Send shop, ensuring it runs smoothly and reflects DEBRA's values. Key responsibilities include:

• Leading, motivating, and developing staff and volunteers
• Delivering excellent customer service and creating a welcoming environment
• Managing stock generation, rotation, pricing, and merchandising
• Designing creative window and in-store displays
• Ensuring compliance with Gift Aid procedures
• Maintaining accurate records and adhering to policies and regulations
• Supporting volunteer recruitment, training, and retention
• Handling donations and manual stock movement
• Using internal systems and digital platforms for reporting and communication
• Upholding health & safety, safeguarding, and data protection standards

? What We're Looking For

• Proven retail management experience (charity retail is a plus)
• Strong leadership and organisational skills
• Excellent communication and interpersonal abilities
• A proactive, hands-on approach with a positive attitude
• Confidence in using IT systems
• A commitment to DEBRA's mission and values

Why Work for DEBRA?

We offer a supportive and rewarding environment, plus a comprehensive benefits package:

• Competitive salary
• Auto-enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support)
• Generous training budget and career progression
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

Our Commitment to Inclusion

DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know - we're here to support you.

Please Note

All roles at DEBRA require a DBS check and two satisfactory references. We take safeguarding seriously and are committed to equality, diversity, and inclusion in all areas of our work.

If you're ready to lead with purpose and passion, and want to be part of something truly meaningful

Apply today - we'd love to hear from you!

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