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Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH Start your future with EE Where your voice could be the start of something big click apply for full job details

Where : EE Plymouth Full time : Permanent Salary : £21,620 per year Start Date: 16th February 2026 Start your future with EE Where your voice could be the start of something big Whats in it for you: A great starting salary of £ 21,620 rising to £25,684 after completion of the apprenticeship An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months) Huge discounts of f your Mobile click apply for full job details

DevSecOps Lead +Permanent opportunity +On site in Basingstoke +DV cleared role + 78,000 - 104,000 Skills: +DevOps +Team leadership +CI/CD pipelines +Azure / AWS As a Lead DevSecOps Engineer you will contribute to this by driving the technical delivery of the DevSecOps (CI/CD pipelines and integrated security tooling) and associated processes, ensuring these are delivered and utilised in the most effective way. The role promises exciting opportunities, use of cutting-edge technologies and a culture that encourages innovation, nurtures talent and drives delivery excellence. It provides the right candidate with an exciting career path and real opportunity to not only grow themselves but to influence the business as we work together to bring our Defence customers into the digital age. On the project, this role will report into (and support) the DevSecOps Tech Lead (MSL) and will lead the engineers, to drive scrum teams' adoption of the DevOps toolchain. This team is widely recognised as an exciting and inspiring team, driving positive change on one of DNS's most critical and technologically advanced programmes, this role provides excellent customer exposure and a real opportunity to catapult your career forwards. Owns significant parts of the Solution, Development of automation scripts, writes Build Automation scripts (Ansible) and IaC (Terraform), configures and builds CI/CD pipelines. Advises on use of DevOps Tooling, best practices and secure engineering processes. Works with DevOps delivery team to understand roadmap and processes. Works with the Customer to ensure that DevOps adoption is aligned to Engineering process. Preferably experienced at working in an agile, sprint-based lifecycle. Experienced with both Windows and Linux operating systems. Work closely with the DevSecOps Tech Lead (MSL), Managed Service Teams and Engineering Process Lead to drive the usage and implementation of DevOps tooling to facilitate secure build and test automation. Develop, and document re-usable automation scripts and IaC artefacts to assist various teams on the project in their deliveries. Act as an evangelist and advisor on the use of DevOps tools and Automation technologies. Your role will involve Responsible for the significant aspects of the technical implementation, delivery and assurance of the DevSecOps tooling, associated processed and ways of working. Leading Technical Implementation and design activities, making Design decisions and assessing options. Advising on use of DevSecOps technologies and processes, to senior customers. Works with DevSecOps Tech Lead (MSL)., Product Owners and Scrum Master to define/prioritise work and raise Risks/Dependencies. Works with DevSecOps Tech Lead (MSL) to ensure the DevSecOps implementation satisfies its requirements and ensuring it aligns to the Business Outcomes and security needs. Mentoring junior engineers and making implementation decisions. Contribution to Planning the work for the team. Reporting on progress and tracking this with Solution Owner. Defines Support Approach working with Service/Support Team. Engages with other teams on the usage of the tooling and dependency management. Your transferable skills and experience: Key Skills Significant experience in the Implementation / Configuration / Usage in a number of the following - CI/CD Pipelines, ideally Azure DevOps IaC code tooling , including Terraform, Ansible, Harbor SCA/IAST/DAST tooling, e.g. Black Duck, Coverity, Codesight, JFrog, Snyk Automated Test tooling , ideally Selenium / Robot Framework Test Management Tooling ideally Azure Test Plans Secure Secrets Management, ideally Azure DevOps and Hashicorp Vault Version control with Git General Software Development Background Strong problem-solving and analytical skills. Excellent communication and teamwork skills. DevSecOps tooling and practices Technical Leadership If you'd like to discuss this DevSecOps Lead in more detail, please send your updated CV to (url removed) and I will get in touch.

Are you an experienced Recruitment Consultant, looking for a company that offers fantastic career prospects, where all the senior management team have progressed from trainee roles? Would you like to work for an award winning company based close to Bury town centre? As well as brilliant training and career prospects, the role offers a starting salary of up to 32,000, an OTE of 50,000 and amazing benefits including a bonus scheme and profit share, holidays that increase to 29 days PLUS your birthday, free parking, company pension, healthcare, and an early Friday finish. Were an award-winning recruitment business, established for over 45 years, and proud holders of Investors in People Gold (only 7% of UK companies with Investors in People achieve this). We focus on organic growth and employee development, offering extensive training and opportunities to progress to senior roles. At Jobwise, you'll be part of a supportive, fun, and high-performing sales team where no two days are the same. If you're looking for more than just a job and want a fast-paced, exciting career with real progression, this could be the perfect role for you. About the Role As an experienced Recruitment Consultant, you'll be building strong client relationships and delivering high-level service to both clients and candidates, dealing with permanent and temporary roles in the commercial sector. The role involves business-to-business (B2B) sales , primarily focusing on relationship selling and consultative selling. You'll be selling both the candidate to a client company and the job to the candidate. While some aspects of the role are telephone-based, much of your work involves building long-term relationships, providing expert advice, and delivering a service that goes far beyond simple telesales. You'll be part of a busy, reactive, and varied environment, working towards targets, and thriving under pressure. Key Responsibilities: Help to drive continued business growth by client retention and new client acquisition Market mapping and targeting ideal prospects Regularly meet with new and existing clients to build relationships and understand their business needs Strong accountability for owning and developing a candidate talent pool that suits the needs of your hiring clients Collaborating with our in-house marketing team, utilising the latest technology to develop regular warm leads Manage and grow a busy temporary and permanent multi-sector client base across the North West Achieve agreed weekly and monthly KPIs in sales and recruitment performance Who Were Looking For Ambitious individuals with experience in a similar Recruitment Consultant role, looking for a new challenge Confident, resilient, and motivated by achieving results Excellent communicator with empathy and strong active listening skills Able to act as a trusted advisor, focusing on long-term success rather than short-term transactions Comfortable in a telephone-based sales environment Strong team players who put colleagues and customers first Organised, adaptable, and able to manage multiple deadlines Willing to develop strategic skills such as industry knowledge, data analysis, and technological proficiency A full UK driving licence and your own transport is essential to visit customer sites What You'll Get A basic salary of up to 32,000, depending on experience An OTE of 50,000+ 24 days holiday + Bank Holidays (rising to 29 with service) Your birthday off as an extra day Monthly commission Quarterly and annual bonus scheme Profit share Generous pension including life assurance Healthcare scheme Attendance bonus Excellent career prospects Regular incentives, competitions, and team-building events A fully paid day each year to support a charity of your choice No weekends or late nights - enjoy a healthy work/life balance An early Friday finish Ready to move your recruitment career to the next stage? Send us your CV today! To see what life at Jobwise is like, check out our Facebook page for the latest updates, tips, and behind-the-scenes insights. Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

A fantastic opportunity has emerged for a Repairs Call Advisor to join the housing department at one of Adecco's leading public sector clients, in a temporary assignment for their Contact Centre team. Reporting directly into the Asset & Repairs Manager, this role is full time Monday-Friday 9am-5:00pm (35 hours each week), and the successful candidate will be expected to work from our client's Finsbury Park office in North London five days each week. The nature of the role means you will be expected to handle incoming calls to our client's contact centre, providing comprehensive housing advice and responding to email enquiries. It is an exceptionally busy team, where you will be the first point of contact for residents, contractors and other stakeholders ensuring an excellent customer service is provided at all times. A public sector housing background or knowledge regarding housing repairs would be ideal, but is not essential. This is an exceptionally busy team and quick moving, meaning that any candidates will have to be able to adapt quickly to the situation and be resilient. It would be great if potential candidates have a background in housing already, have worked in a busy frontline housing service and call centre environment. Potential candidates should be: Excellent communicators who will give clear and concise advice to customers Good listeners who will be empathetic when helping residents/customers facing challenging personal circumstances People with good attitude and are willing to learn Quick learners who will be motivated and think innovatively to find solutions for their customers' housing problems Able to work effectively in a team and independently Good IT skills Flexible and able to adapt quickly to the changing needs of our service Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge The ability to apply learning in the workplace to support continuous improvement of business systems for the benefit of customers Excellent oral and written communication skills and the ability to assist residents with arrears enquiries and determine the correct course of action, by analysing their account history. Handle calls from residents regarding housing repairs and complaints, ensuring all details are correctly recorded and the resident is advised to follow the correct procedure Produce various standard letters, documentation and emails to action as required Escalate to line manager, and/or the correct staff member/department to deal with if unable to resolve the issue. Ability to accurately record all customer contacts, and actions on the customer service management system (Kypera), including the logging of: repairs, transactions, compliments, complaints and correspondence. Take ownership of all queries, personally resolving routine, non-complex issues and passing more complex issues on in line with team service level agreements, chasing for progress reports intermittently and reporting back to the customer. Only applicants who feel they meet the above criteria, are comfortable working from our client's North London Finsbury Park office five days a week and can start on short notice (1-2 weeks' notice maximum) need apply.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details

We are looking for an FNOL Customer Claims Handler to join us within our Claims function within Newcastle. The role is HYBRID WORKING- 37.5 hrs. (Monday-Friday). Salary - up to £28,000.00 depending on experience. At AND-E, we re not just handling claims we re helping people through one of the most stressful moments in their lives. If you re empathetic, a great listener, and passionate about delivering outstanding customer care, this is your chance to make every conversation count. You ll be the reassuring voice our customers rely on during a challenging time, guiding them through their motor claim from start to finish with care, empathy, and professionalism. From the first notice of loss (FNOL) to resolving queries about repairs or vehicle loss, you ll make every interaction clear, supportive, and efficient. We re looking for great listeners and problem solvers people who can ask the right questions, make sound decisions, and explain complex situations in a way that s easy to understand. If you have strong customer service experience and a passion for helping people through difficult moments, you ll fit right in at AND-E. Responsibilities: Utilise your claims knowledge and customer service skills to support our customers when reporting their accident, establish liability, and ensure the appropriate claims services are provided. Use demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture. Ensure claims are settled quickly and cost effectively. Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience. Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage. Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved. Support development and delivery of the Claims strategy and vision. Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs. Do all that you can to move claim toward settlement and reduce failure demand. Knowledge, Experience & Qualifications: Claims experience is preferrable though extensive customer service experience in a similar setting is required Strong knowledge of motor claims, including indemnity, liability, and accident management. Proven experience in a customer-facing motor claims role. Good understanding of FCA regulations, FOS principles, and Treating Customers Fairly (TCF) initiatives. Excellent planning, organisation, and workload management skills. Skilled in negotiation, influencing, and problem-solving with sound analytical ability. Confident communicator with solid verbal and numerical reasoning skills. Proficient in Microsoft Office, including Word and Excel. Clear understanding of negligence principles and their application in motor accident liability. Experienced in handling difficult conversations and supporting customers in high-emotion situations. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. At AND-E, we believe in flexibility and balance because life happens. Whether it s attending a school play or waiting for a delivery, we understand the importance of give and take. We re committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and supported, embracing neurodiversity and ensuring every colleague has the tools and opportunities to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a UK Regional Market Lead - Technical Product Management (TPM) to join our growing team. This is a senior leadership role responsible for overseeing all TPMs within a designated region. This role acts as the strategic and technical anchor for the region, ensuring alignment between global technology strategy and regional business priorities. The Regional Lead is expected to deeply understand the regional business landscape, systems architecture, and stakeholder dynamics, serving as both a subject matter expert and a trusted advisor. Day to Day You'll Be: Regional TPM Leadership Lead, mentor, and manage TPMs embedded across product lines and market initiatives within the region. Drive consistency in TPM practices, delivery excellence, and platform maturity across regional teams. Business Pulse & Strategic Alignment Maintain a deep understanding of the region's business priorities, regulatory environment, and customer needs. Translate regional business goals into actionable technical strategies and execution plans. Architecture & Systems Expertise Act as the regional SME for systems, platforms, and architecture. Partner with engineering and architecture teams to ensure scalable, secure, and regionally optimized solutions. Stakeholder Influence & Advocacy Build strong relationships with regional business leaders, CIOs, and external partners. Represent the region in global forums, advocating for regional needs, constraints, and innovations. Execution Oversight Ensure TPMs are driving outcome-focused delivery across platforms and services. Monitor delivery progress, unblock dependencies, and escalate risks as needed. Communication & Visibility Establish transparent communication channels between regional TPMs and global leadership. Provide regular updates on regional delivery health, business impact, and technical challenges. Essential Skills & Experience: Track record years of experience in product management, technical delivery, or enterprise architecture roles. Prior experience in regional leadership or market-facing roles preferred. Proven track record of managing TPMs or similar roles across multiple product lines. Deep understanding of enterprise systems, data platforms, and integration patterns. Experience in managing cross-functional technical teams and complex delivery environments. Strategic thinker with strong business acumen and regional market awareness. Influential communicator with proven stakeholder management and negotiation skills. Collaborative leader with a bias for action and outcome orientation. Strong track-record in product management, technical delivery, or enterprise architecture roles. Prior experience in regional leadership or market-facing roles preferred. Proven track record of managing TPMs or similar roles across multiple product lines. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Manager, Product Management

Job Title: Dynamics 365 Business Central Functional Consultant Location: Specify: Hybrid / Remote / Onsite + City Employment Type: Full-time Permanent About the Role: We are looking for a Dynamics 365 Business Central Functional Consultant to join our growing team at Partner Name . As a trusted Microsoft Partner, we deliver high-quality solutions to clients across multiple industries. You will play a key role in implementing and optimizing Business Central for our customers, ensuring projects are delivered on time and to the highest standard. Key Responsibilities: Work with clients to gather requirements, analyze business processes, and design solutions in D365 Business Central. Configure and customize BC to meet client needs, ensuring best practices and compliance. Support full project lifecycle: workshops, documentation, configuration, testing, training, and go-live. Collaborate with technical teams for integrations and extensions. Provide ongoing support and advisory services to clients post-implementation. Maintain strong relationships with clients and act as a trusted advisor. Required Skills & Experience: 3+ years experience with Dynamics NAV / D365 Business Central. Strong understanding of core BC modules (Finance, Inventory, Sales, Purchasing). Experience in requirements gathering and solution design. Excellent communication and stakeholder management skills. Ability to manage multiple projects and priorities. Desirable: Exposure to manufacturing, warehousing, or supply chain processes. Knowledge of Power Platform and integrations. Previous experience working for a Microsoft Partner. Familiarity with Agile methodologies. What We Offer: Competitive salary and benefits. Opportunity to work on diverse projects across industries. Professional development and Microsoft certifications. Collaborative, supportive team environment.

Teknikal Specialist Recruitment are now recruiting for a Plant Fitter Immediate Start! Do you have a proven track record as a plant fitter? Does working for a family run organisation interest you? Yes? We would like to hear from you! Our client are a national family run organisation, who have been established and trading successfully for well over 50 years. They have built a strong brand, a regular customer base within their industry and they are very successful and are now looking to hire a 2x Plant Fitters to join their Engineering Team. Interested? Keep reading. Your responsibilities a Plant Fitter: You will carry out fault diagnosis and repair Manual Handling Equipment and repair, maintain and inspect all plant equipment You will ensure servicing schedules are followed in accordance with the Manufacturers specifications. Inspect and service all vehicles, plant and equipment in line. Carry out Plant safety inspections in line with group fleet policy Maintain prepare and present vehicles for annual LOLOR testing Conduct daily duties in a safe working manner whilst adhering to (QHSE) obligations under the Health & Safety at work ACT 1974 and follow the code of safe working practice in the work place. Report any unsafe acts, hazards, defective equipment to your safety advisor and maintain a safe working environment at all times. You have technical skills / qualifications and a proven track record in the following: A City &Guilds Level 2 in mechanical engineering or an equivalent engineering qualification Heavy plant machinery such as Loading Shovels, Fork Lift Trucks, 360 excavators, Cherry pickers, Have a proven track record with Diesel Engines, Gearboxes and Braking systems & Generators Have a proven Pneumatic Welding, Hydraulics, Electrical Motors Possess personal basic engineering tool kit (Spanners, sockets, screwdrivers etc.). Ability to work on own initiative or as part of a team. A flexible approach. Ability to work under pressure and meet deadlines Proven Trach record with Welding / Fabrication. Good Communication Skills Salary & Benefits Flexible Shift Pattern, Pay £23-25 Per hour + Overtime Company Pension Progression & Development Good Team and Culture Regular Overtime If you are interested in this Plant Fitter vacancy and would like to be considered, for this role, then apply now as position will be filled soon. For more details you can contact Shimlan Choudhury at Teknikal. Refer a Friend and earn up-to £250 ask me how.

Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200 annual salary HYBRID working - save on commuting costs with only 2 day's in the office each week once you have successfully completed a 4 week period after training Cut down daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: January 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200 annual salary HYBRID working - save on commuting costs with only 2 day's in the office each week once you have successfully completed a 4 week period after training Cut down daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: January 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.