Scheduling Manager - EV Chargepoints - Field Service Operations Salary: 34,000 plus bonus, OTE 36-38k per annum Permanent, Full-Time Location: UK Operations About the Role An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry. We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support. We are looking for a highly organised, proactive and solutions-focused Scheduling and Planning Manager to join our growing operations team. This is a pivotal role at the heart of the business, responsible for ensuring our team of schedulers are supporting the field management team and field engineers to be in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers. You will supervise the positively impact the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK. You'll work with your team to balance forward planning with real-time operational demands, continually review and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs. Working closely with your team, the Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly. If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you. Key Responsibilities Planning & Scheduling Manage the team to deliver the most effective planning and scheduling service for Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements. Ensure the team are allocating jobs to the most appropriate engineer based on location, skills, availability, workload and priority. Help the team focus on optimising engineer diaries and travel routes to reduce travel time and maximise productive working hours. Balance workloads effectively to ensure resources are used efficiently. Build and maintain daily, weekly and longer-term work plans. Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales. Ensure the team are continually reviewing and adjusting schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities. Coordinate subcontractors and external resources where required. Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date. Identify and escalate potential scheduling risks, service issues or resource constraints to the management team. Engineer Coordination Act as an escalation point for engineers throughout the working day. Ensure the team provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements. Support team to ensure engineers have the information, tools, parts and resources required to complete their work effectively. Monitor team progress and proactively adjust schedules where necessary. Identify and resolve scheduling conflicts quickly and effectively. Ensure team keep engineers and ops managers informed of changes to appointments, priorities and customer requirements. Customer & Stakeholder Communication Handle any customer escalations or complaints regarding scheduling / planning service. Ensure team are notifying customers promptly and professionally of delays, changes or rescheduled visits. Respond to scheduling enquiries and manage customer expectations effectively. Build positive customer relationships through clear, professional and proactive communication. Coordinate effectively with your team, ops managers, engineers, contractors, customers and internal teams to ensure smooth delivery of services. Data, Performance & Continuous Improvement Use operational data and system information to support planning and decision-making. Monitor and contribute to reporting on key operational measures such as engineer utilisation, scheduling efficiency, productivity and first-time fix performance. Identify trends, recurring issues and opportunities to improve operational performance. Recommend improvements to scheduling processes, workflows and systems. Support the development and improvement of planning tools and processes. Work closely with the management team and wider operations team to improve engineer utilisation, customer service and overall efficiency. About You We're looking for someone who is highly organised, commercially aware and confident managing competing priorities. You will be comfortable working in a fast-paced operational environment where plans can change quickly, and decisions need to be made calmly and effectively. Essential Skills & Experience Previous experience in a supervisory or management capacity with planning, scheduling, coordination, logistics or workflow management teams. Excellent organisational and time-management skills. Strong ability to prioritise workloads and manage multiple tasks simultaneously. Excellent geographical awareness and confidence with route planning. Strong IT skills and confidence using Microsoft Outlook, Excel and business management systems. Ability to quickly learn and use scheduling and field service management software. Excellent verbal and written communication skills. Strong attention to detail and a high level of accuracy. Ability to analyse information and use operational data to make effective decisions. Ability to remain calm, proactive and solution-focused under pressure. Professional, customer-focused approach. Ability to communicate effectively with engineers, customers, contractors and internal stakeholders. Desirable Experience Experience within engineering, facilities management, utilities, wastewater, water hygiene, HVAC, telecoms, transport/logistics or another field service environment. Experience of managing a team who are responsible for coordinating multiple mobile engineers or field-based teams. Previous experience of PPM scheduling and preventative maintenance programmes. Understanding of SLAs, contractual service requirements and operational KPIs. Experience using route optimisation, CRM or field service management systems. Why Join Us? This is an exciting opportunity to become a key part of our operations team and make a genuine impact on how effectively our services are delivered. You'll have the opportunity to: Play a central role in a busy and growing operation. Contribute to the drive for sustainability in the UK. Make a measurable difference to engineer productivity and customer satisfaction. Develop your supervisory skills within a scheduling, planning and operational management environment. Work closely with experienced engineering and operational teams. Help shape and improve our scheduling processes and systems. Take ownership of your workload and contribute ideas that improve the way we operate. We value people who are proactive, dependable, organised and always looking for a better way of doing things. If you are a confident planner who enjoys solving problems, coordinating people and keeping operations moving, we would love to hear from you. Salary: 34,000 plus bonus OT 36,000 - 38,000 per annum Additional benefits; EV Salary Sacrifice Scheme, Pension, Life Insurance, Employee wellbeing and retail discounts, 21 days holiday, rising 1 per year. Holiday purchase scheme. Experience: Planning and Scheduling Manager experience: 2 years preferred Successful candidates will be contacted w/c 31st August Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 19, 2026
Full time
Scheduling Manager - EV Chargepoints - Field Service Operations Salary: 34,000 plus bonus, OTE 36-38k per annum Permanent, Full-Time Location: UK Operations About the Role An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry. We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support. We are looking for a highly organised, proactive and solutions-focused Scheduling and Planning Manager to join our growing operations team. This is a pivotal role at the heart of the business, responsible for ensuring our team of schedulers are supporting the field management team and field engineers to be in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers. You will supervise the positively impact the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK. You'll work with your team to balance forward planning with real-time operational demands, continually review and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs. Working closely with your team, the Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly. If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you. Key Responsibilities Planning & Scheduling Manage the team to deliver the most effective planning and scheduling service for Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements. Ensure the team are allocating jobs to the most appropriate engineer based on location, skills, availability, workload and priority. Help the team focus on optimising engineer diaries and travel routes to reduce travel time and maximise productive working hours. Balance workloads effectively to ensure resources are used efficiently. Build and maintain daily, weekly and longer-term work plans. Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales. Ensure the team are continually reviewing and adjusting schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities. Coordinate subcontractors and external resources where required. Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date. Identify and escalate potential scheduling risks, service issues or resource constraints to the management team. Engineer Coordination Act as an escalation point for engineers throughout the working day. Ensure the team provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements. Support team to ensure engineers have the information, tools, parts and resources required to complete their work effectively. Monitor team progress and proactively adjust schedules where necessary. Identify and resolve scheduling conflicts quickly and effectively. Ensure team keep engineers and ops managers informed of changes to appointments, priorities and customer requirements. Customer & Stakeholder Communication Handle any customer escalations or complaints regarding scheduling / planning service. Ensure team are notifying customers promptly and professionally of delays, changes or rescheduled visits. Respond to scheduling enquiries and manage customer expectations effectively. Build positive customer relationships through clear, professional and proactive communication. Coordinate effectively with your team, ops managers, engineers, contractors, customers and internal teams to ensure smooth delivery of services. Data, Performance & Continuous Improvement Use operational data and system information to support planning and decision-making. Monitor and contribute to reporting on key operational measures such as engineer utilisation, scheduling efficiency, productivity and first-time fix performance. Identify trends, recurring issues and opportunities to improve operational performance. Recommend improvements to scheduling processes, workflows and systems. Support the development and improvement of planning tools and processes. Work closely with the management team and wider operations team to improve engineer utilisation, customer service and overall efficiency. About You We're looking for someone who is highly organised, commercially aware and confident managing competing priorities. You will be comfortable working in a fast-paced operational environment where plans can change quickly, and decisions need to be made calmly and effectively. Essential Skills & Experience Previous experience in a supervisory or management capacity with planning, scheduling, coordination, logistics or workflow management teams. Excellent organisational and time-management skills. Strong ability to prioritise workloads and manage multiple tasks simultaneously. Excellent geographical awareness and confidence with route planning. Strong IT skills and confidence using Microsoft Outlook, Excel and business management systems. Ability to quickly learn and use scheduling and field service management software. Excellent verbal and written communication skills. Strong attention to detail and a high level of accuracy. Ability to analyse information and use operational data to make effective decisions. Ability to remain calm, proactive and solution-focused under pressure. Professional, customer-focused approach. Ability to communicate effectively with engineers, customers, contractors and internal stakeholders. Desirable Experience Experience within engineering, facilities management, utilities, wastewater, water hygiene, HVAC, telecoms, transport/logistics or another field service environment. Experience of managing a team who are responsible for coordinating multiple mobile engineers or field-based teams. Previous experience of PPM scheduling and preventative maintenance programmes. Understanding of SLAs, contractual service requirements and operational KPIs. Experience using route optimisation, CRM or field service management systems. Why Join Us? This is an exciting opportunity to become a key part of our operations team and make a genuine impact on how effectively our services are delivered. You'll have the opportunity to: Play a central role in a busy and growing operation. Contribute to the drive for sustainability in the UK. Make a measurable difference to engineer productivity and customer satisfaction. Develop your supervisory skills within a scheduling, planning and operational management environment. Work closely with experienced engineering and operational teams. Help shape and improve our scheduling processes and systems. Take ownership of your workload and contribute ideas that improve the way we operate. We value people who are proactive, dependable, organised and always looking for a better way of doing things. If you are a confident planner who enjoys solving problems, coordinating people and keeping operations moving, we would love to hear from you. Salary: 34,000 plus bonus OT 36,000 - 38,000 per annum Additional benefits; EV Salary Sacrifice Scheme, Pension, Life Insurance, Employee wellbeing and retail discounts, 21 days holiday, rising 1 per year. Holiday purchase scheme. Experience: Planning and Scheduling Manager experience: 2 years preferred Successful candidates will be contacted w/c 31st August Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Vacancy No 5606 Job Title BUSINESS DEVELOPMENT MANAGER Location: NATIONAL UK PLEASE NOTE: This is a home/field-based, national sales position with regular travel across the UK. The role has nationwide scope, although the initial geographical emphasis is expected to be across Greater Manchester, Yorkshire and North Wales, with travel into Scotland and other parts of England as required. Candidates should therefore be comfortable operating autonomously across a broad geography and travelling flexibly in line with customer, project and partner activity. JOB DESCRIPTION Are you a commercially driven HVAC or building services sales professional with genuine specification credibility, a strong new business mentality and the ability to open doors, build strategic relationships and convert technically led opportunities into sustainable commercial growth? We are partnered with an innovative UK cleantech business specialising in smart hot water cylinders and connected hot water systems designed to reduce energy consumption, support decarbonisation and improve the performance of homes and buildings. My client is looking to appoint an experienced Business Development Manager to strengthen its specification led commercial position across new build housing, social housing, commercial property and wider energy and building services markets. This is not a conventional account management role. The successful individual will be expected to create demand, identify and prospect high value target accounts, develop new relationships, influence specification and build a high-quality pipeline across a diverse stakeholder base including developers, housing providers, consultants, contractors, distributors, utilities, energy partners and commercial property owners. The opportunity will particularly suit somebody who can combine technical credibility with a genuine hunter profile, translating smart hot water, low carbon heating and connected energy technology into clear customer outcomes around energy saving, carbon reduction, SAP and EPC performance, compliance, resident experience, grid flexibility and whole life value. THE COMPANY My client is a technology led UK business focused on improving the way hot water is stored, heated and managed across domestic and commercial applications. Its smart hot water cylinders and connected systems use intelligent control technology to heat only the water that is required, helping customers reduce energy use while improving flexibility and visibility over system performance. The proposition extends beyond the cylinder itself. The business works across retrofit, new build and commercial applications, bringing together hot water technology, controls, connected assets and energy flexibility to support increasingly demanding decarbonisation, efficiency and compliance objectives. Target markets include new build housing, social housing, commercial estates and property owners, developers, M&E consultants and contractors, distributors, utilities and energy partners. The business also works with internal product, technical, marketing, operations and leadership teams to develop solutions that can scale across customers, partners and channels. THE OPPORTUNITY Reporting to the UK Sales & Specification Director, the Business Development Manager will take responsibility for growing revenue, strategic partnerships and market presence across the company s target sectors. The role is focused on building and converting a high-quality pipeline for smart hot water cylinders and connected hot water systems. You will identify priority accounts, create new relationships, lead consultative sales conversations and develop commercially viable opportunities across housing, construction, property, energy, HVAC, renewables and wider building services markets. A significant part of the role will involve engaging senior and technically experienced stakeholders including Asset Directors, Sustainability Leads, Development Directors, Technical Managers, Procurement Leads, Commercial Directors and C suite decision makers. You will be expected to understand each customer's commercial and technical priorities and translate them into clear value propositions around energy saving, carbon reduction, SAP and EPC performance, tenant and end user outcomes, grid flexibility, compliance and whole life value. This is a genuinely proactive business development position. The business expects a substantial proportion of time to be dedicated to prospecting and outbound new business activity, supported by customer meetings, partner engagement, proposal development, pipeline management, market mapping and close collaboration with internal technical and product teams. THE ROLE This is a field based national sales position combining specification development, strategic business development, channel engagement and commercial conversion. You will develop opportunities across housing associations, housebuilders, developers, M&E consultants, contractors, merchants, facilities teams, energy companies, commercial property owners and other relevant partners. You will build a structured target account plan, identify decision makers, open new conversations and progress opportunities through discovery, technical review, proposal, specification, pilot, framework, tender or commercial agreement as appropriate. Success will depend on your ability to work independently while bringing in technical, product and operational support at the right stages of the sales process. Strong CRM discipline, forecasting accuracy, commercial follow through and the ability to manage long cycle opportunities will all be important. RESPONSIBILITIES Meet or exceed agreed revenue, margin and partnership targets. Build, manage and continually develop a qualified and robust sales pipeline across the target markets. Identify and prospect high potential accounts across housing, property, construction, HVAC, energy, utilities and associated building services sectors. Create new relationships with housing associations, housebuilders, developers, M&E consultants, contractors, merchants, facilities teams, energy companies and commercial property owners. Lead consultative sales conversations with senior decision makers, technical stakeholders and commercial influencers. Translate customer requirements into compelling proposals around energy saving, carbon reduction, SAP and EPC benefits, compliance, tenant outcomes, grid flexibility and whole life value Develop specification, channel and partner relationships that increase product adoption, project conversion and repeatable revenue. Work closely with technical and product colleagues to shape commercially viable solutions for retrofit, new build and commercial applications. Build detailed stakeholder maps and ensure clear next steps, close dates, forecast probability and opportunity information are maintained within CRM. Represent the business at customer meetings, industry events, partner meetings, webinars, trade shows and workshops. Provide clear market intelligence to support pricing, product development, marketing and wider go-to market strategy. Maintain a structured, professional and commercially accountable approach to territory planning, target account development and pipeline progression. Take ownership of the national remit and develop a structured long term plan for sustainable growth. KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED ESSENTIAL EXPERIENCE & ATTRIBUTES INCLUDE: Proven B2B business development, strategic sales, channel sales, specification sales or closely aligned commercial experience. Ideally five or more years of relevant experience, or a demonstrable track record operating successfully at a comparable level. Strong credibility within HVAC, heating, hot water, heat pumps, renewables, building services, housing, construction, property, energy or another closely aligned technical market. Experience developing a pipeline from proactive prospecting rather than relying primarily on existing accounts or incoming enquiries. Ability to open doors, create urgency and build trust with senior stakeholders through complex B2B sales cycles. Consultative selling capability with the ability to translate technical features into measurable commercial, compliance and sustainability outcomes. Experience managing long cycle opportunities from initial engagement through proposal, specification, negotiation and commercial conversion. Strong presentation, negotiation, communication, territory planning and account development skills. High degree of self motivation, resilience, commercial drive and personal accountability. Ability to work autonomously while using internal technical, product, marketing and operational support effectively. Strong CRM discipline with confidence around pipeline management, forecasting and performance metrics. Clear written and verbal communication with the ability to simplify technical concepts for commercial audiences. Clean driving licence and willingness to travel regularly across the UK. PARTICULARLY RELEVENT OR ADVENTEGOUS EXPERIENCE MAY INCLUDE: Strong residential specification experience across social housing, housebuilders, developers or associated domestic heating and hot water markets, with the appetite and capability to develop further into commercial applications. Experience working with housing associations, local authorities, developers . click apply for full job details
Sep 19, 2026
Full time
Vacancy No 5606 Job Title BUSINESS DEVELOPMENT MANAGER Location: NATIONAL UK PLEASE NOTE: This is a home/field-based, national sales position with regular travel across the UK. The role has nationwide scope, although the initial geographical emphasis is expected to be across Greater Manchester, Yorkshire and North Wales, with travel into Scotland and other parts of England as required. Candidates should therefore be comfortable operating autonomously across a broad geography and travelling flexibly in line with customer, project and partner activity. JOB DESCRIPTION Are you a commercially driven HVAC or building services sales professional with genuine specification credibility, a strong new business mentality and the ability to open doors, build strategic relationships and convert technically led opportunities into sustainable commercial growth? We are partnered with an innovative UK cleantech business specialising in smart hot water cylinders and connected hot water systems designed to reduce energy consumption, support decarbonisation and improve the performance of homes and buildings. My client is looking to appoint an experienced Business Development Manager to strengthen its specification led commercial position across new build housing, social housing, commercial property and wider energy and building services markets. This is not a conventional account management role. The successful individual will be expected to create demand, identify and prospect high value target accounts, develop new relationships, influence specification and build a high-quality pipeline across a diverse stakeholder base including developers, housing providers, consultants, contractors, distributors, utilities, energy partners and commercial property owners. The opportunity will particularly suit somebody who can combine technical credibility with a genuine hunter profile, translating smart hot water, low carbon heating and connected energy technology into clear customer outcomes around energy saving, carbon reduction, SAP and EPC performance, compliance, resident experience, grid flexibility and whole life value. THE COMPANY My client is a technology led UK business focused on improving the way hot water is stored, heated and managed across domestic and commercial applications. Its smart hot water cylinders and connected systems use intelligent control technology to heat only the water that is required, helping customers reduce energy use while improving flexibility and visibility over system performance. The proposition extends beyond the cylinder itself. The business works across retrofit, new build and commercial applications, bringing together hot water technology, controls, connected assets and energy flexibility to support increasingly demanding decarbonisation, efficiency and compliance objectives. Target markets include new build housing, social housing, commercial estates and property owners, developers, M&E consultants and contractors, distributors, utilities and energy partners. The business also works with internal product, technical, marketing, operations and leadership teams to develop solutions that can scale across customers, partners and channels. THE OPPORTUNITY Reporting to the UK Sales & Specification Director, the Business Development Manager will take responsibility for growing revenue, strategic partnerships and market presence across the company s target sectors. The role is focused on building and converting a high-quality pipeline for smart hot water cylinders and connected hot water systems. You will identify priority accounts, create new relationships, lead consultative sales conversations and develop commercially viable opportunities across housing, construction, property, energy, HVAC, renewables and wider building services markets. A significant part of the role will involve engaging senior and technically experienced stakeholders including Asset Directors, Sustainability Leads, Development Directors, Technical Managers, Procurement Leads, Commercial Directors and C suite decision makers. You will be expected to understand each customer's commercial and technical priorities and translate them into clear value propositions around energy saving, carbon reduction, SAP and EPC performance, tenant and end user outcomes, grid flexibility, compliance and whole life value. This is a genuinely proactive business development position. The business expects a substantial proportion of time to be dedicated to prospecting and outbound new business activity, supported by customer meetings, partner engagement, proposal development, pipeline management, market mapping and close collaboration with internal technical and product teams. THE ROLE This is a field based national sales position combining specification development, strategic business development, channel engagement and commercial conversion. You will develop opportunities across housing associations, housebuilders, developers, M&E consultants, contractors, merchants, facilities teams, energy companies, commercial property owners and other relevant partners. You will build a structured target account plan, identify decision makers, open new conversations and progress opportunities through discovery, technical review, proposal, specification, pilot, framework, tender or commercial agreement as appropriate. Success will depend on your ability to work independently while bringing in technical, product and operational support at the right stages of the sales process. Strong CRM discipline, forecasting accuracy, commercial follow through and the ability to manage long cycle opportunities will all be important. RESPONSIBILITIES Meet or exceed agreed revenue, margin and partnership targets. Build, manage and continually develop a qualified and robust sales pipeline across the target markets. Identify and prospect high potential accounts across housing, property, construction, HVAC, energy, utilities and associated building services sectors. Create new relationships with housing associations, housebuilders, developers, M&E consultants, contractors, merchants, facilities teams, energy companies and commercial property owners. Lead consultative sales conversations with senior decision makers, technical stakeholders and commercial influencers. Translate customer requirements into compelling proposals around energy saving, carbon reduction, SAP and EPC benefits, compliance, tenant outcomes, grid flexibility and whole life value Develop specification, channel and partner relationships that increase product adoption, project conversion and repeatable revenue. Work closely with technical and product colleagues to shape commercially viable solutions for retrofit, new build and commercial applications. Build detailed stakeholder maps and ensure clear next steps, close dates, forecast probability and opportunity information are maintained within CRM. Represent the business at customer meetings, industry events, partner meetings, webinars, trade shows and workshops. Provide clear market intelligence to support pricing, product development, marketing and wider go-to market strategy. Maintain a structured, professional and commercially accountable approach to territory planning, target account development and pipeline progression. Take ownership of the national remit and develop a structured long term plan for sustainable growth. KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED ESSENTIAL EXPERIENCE & ATTRIBUTES INCLUDE: Proven B2B business development, strategic sales, channel sales, specification sales or closely aligned commercial experience. Ideally five or more years of relevant experience, or a demonstrable track record operating successfully at a comparable level. Strong credibility within HVAC, heating, hot water, heat pumps, renewables, building services, housing, construction, property, energy or another closely aligned technical market. Experience developing a pipeline from proactive prospecting rather than relying primarily on existing accounts or incoming enquiries. Ability to open doors, create urgency and build trust with senior stakeholders through complex B2B sales cycles. Consultative selling capability with the ability to translate technical features into measurable commercial, compliance and sustainability outcomes. Experience managing long cycle opportunities from initial engagement through proposal, specification, negotiation and commercial conversion. Strong presentation, negotiation, communication, territory planning and account development skills. High degree of self motivation, resilience, commercial drive and personal accountability. Ability to work autonomously while using internal technical, product, marketing and operational support effectively. Strong CRM discipline with confidence around pipeline management, forecasting and performance metrics. Clear written and verbal communication with the ability to simplify technical concepts for commercial audiences. Clean driving licence and willingness to travel regularly across the UK. PARTICULARLY RELEVENT OR ADVENTEGOUS EXPERIENCE MAY INCLUDE: Strong residential specification experience across social housing, housebuilders, developers or associated domestic heating and hot water markets, with the appetite and capability to develop further into commercial applications. Experience working with housing associations, local authorities, developers . click apply for full job details
Business Development Executive £35,000 £42,000 £4,500 Car Allowance Sales Incentive Wokingham, Hybrid This is an exciting opportunity to join a fast-growing business helping to transform the way homes are heated across the UK. We re looking for an ambitious Business Development Executive to join the commercial team and help grow and support an established installer network across London, the South and the Home Counties. Whether your background is in Business Development, Technical Sales, Area Sales, Account Management, HVAC, Heating, Renewables, Utilities or Electrical Sales , this could be an excellent next step. This is far from a traditional desk-based sales role. You'll have a genuine mix of business development, technical sales, account management, relationship building and field-based activity , making it ideal for someone who enjoys variety and being out meeting customers and partners. What will you be doing as a Business Development Executive? Manage and grow a portfolio of installer accounts across the Southern region. Work closely with installers to turn qualified leads into completed sales. Review digital homeowner surveys, assessing electrical setups, access and property requirements. Visit properties to assess more complex heating and electrical systems and confirm product compatibility. Provide technical support to the internal Pre-Sales team. Identify new business opportunities and keep your territory sales pipeline moving. Attend trade shows, industry events and local merchant mornings to generate leads and build relationships. Work closely with the National Sales Manager to identify opportunities and increase sales volumes across your territory. What are we looking for in a Business Development Executive? We're keen to hear from candidates with experience in sales, business development or account management , particularly within: Heating / HVAC Renewable Energy Utilities Electrical Building Services Technical Sales Trade / Installer Networks A full UK driving licence is essential, as the role involves regular travel throughout London, the South and Home Counties. Alternative job titles this role could suit: Business Development Manager Business Development Executive Technical Sales Executive Technical Sales Manager Area Sales Manager Regional Sales Executive Account Manager Sales Account Manager Renewable Energy Sales HVAC Sales Heating Sales Ready to make your next move? If you're currently working in technical sales, business development, account management, heating, HVAC, renewables, utilities, electrical or building services and want a role offering variety; apply today & contact Jemma at ReeVR.
Sep 15, 2026
Full time
Business Development Executive £35,000 £42,000 £4,500 Car Allowance Sales Incentive Wokingham, Hybrid This is an exciting opportunity to join a fast-growing business helping to transform the way homes are heated across the UK. We re looking for an ambitious Business Development Executive to join the commercial team and help grow and support an established installer network across London, the South and the Home Counties. Whether your background is in Business Development, Technical Sales, Area Sales, Account Management, HVAC, Heating, Renewables, Utilities or Electrical Sales , this could be an excellent next step. This is far from a traditional desk-based sales role. You'll have a genuine mix of business development, technical sales, account management, relationship building and field-based activity , making it ideal for someone who enjoys variety and being out meeting customers and partners. What will you be doing as a Business Development Executive? Manage and grow a portfolio of installer accounts across the Southern region. Work closely with installers to turn qualified leads into completed sales. Review digital homeowner surveys, assessing electrical setups, access and property requirements. Visit properties to assess more complex heating and electrical systems and confirm product compatibility. Provide technical support to the internal Pre-Sales team. Identify new business opportunities and keep your territory sales pipeline moving. Attend trade shows, industry events and local merchant mornings to generate leads and build relationships. Work closely with the National Sales Manager to identify opportunities and increase sales volumes across your territory. What are we looking for in a Business Development Executive? We're keen to hear from candidates with experience in sales, business development or account management , particularly within: Heating / HVAC Renewable Energy Utilities Electrical Building Services Technical Sales Trade / Installer Networks A full UK driving licence is essential, as the role involves regular travel throughout London, the South and Home Counties. Alternative job titles this role could suit: Business Development Manager Business Development Executive Technical Sales Executive Technical Sales Manager Area Sales Manager Regional Sales Executive Account Manager Sales Account Manager Renewable Energy Sales HVAC Sales Heating Sales Ready to make your next move? If you're currently working in technical sales, business development, account management, heating, HVAC, renewables, utilities, electrical or building services and want a role offering variety; apply today & contact Jemma at ReeVR.
Scheduling Manager - EV Chargepoints - Field Service Operations Salary: 34,000 plus bonus, OTE 36-38k per annum Permanent, Full-Time Location: UK Operations About the Role An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry. We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support. We are looking for a highly organised, proactive and solutions-focused Scheduling and Planning Manager to join our growing operations team. This is a pivotal role at the heart of the business, responsible for ensuring our team of schedulers are supporting the field management team and field engineers to be in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers. You will supervise the positively impact the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK. You'll work with your team to balance forward planning with real-time operational demands, continually review and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs. Working closely with your team, the Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly. If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you. Key Responsibilities Planning & Scheduling Manage the team to deliver the most effective planning and scheduling service for Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements. Ensure the team are allocating jobs to the most appropriate engineer based on location, skills, availability, workload and priority. Help the team focus on optimising engineer diaries and travel routes to reduce travel time and maximise productive working hours. Balance workloads effectively to ensure resources are used efficiently. Build and maintain daily, weekly and longer-term work plans. Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales. Ensure the team are continually reviewing and adjusting schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities. Coordinate subcontractors and external resources where required. Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date. Identify and escalate potential scheduling risks, service issues or resource constraints to the management team. Engineer Coordination Act as an escalation point for engineers throughout the working day. Ensure the team provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements. Support team to ensure engineers have the information, tools, parts and resources required to complete their work effectively. Monitor team progress and proactively adjust schedules where necessary. Identify and resolve scheduling conflicts quickly and effectively. Ensure team keep engineers and ops managers informed of changes to appointments, priorities and customer requirements. Customer & Stakeholder Communication Handle any customer escalations or complaints regarding scheduling / planning service. Ensure team are notifying customers promptly and professionally of delays, changes or rescheduled visits. Respond to scheduling enquiries and manage customer expectations effectively. Build positive customer relationships through clear, professional and proactive communication. Coordinate effectively with your team, ops managers, engineers, contractors, customers and internal teams to ensure smooth delivery of services. Data, Performance & Continuous Improvement Use operational data and system information to support planning and decision-making. Monitor and contribute to reporting on key operational measures such as engineer utilisation, scheduling efficiency, productivity and first-time fix performance. Identify trends, recurring issues and opportunities to improve operational performance. Recommend improvements to scheduling processes, workflows and systems. Support the development and improvement of planning tools and processes. Work closely with the management team and wider operations team to improve engineer utilisation, customer service and overall efficiency. About You We're looking for someone who is highly organised, commercially aware and confident managing competing priorities. You will be comfortable working in a fast-paced operational environment where plans can change quickly, and decisions need to be made calmly and effectively. Essential Skills & Experience Previous experience in a supervisory or management capacity with planning, scheduling, coordination, logistics or workflow management teams. Excellent organisational and time-management skills. Strong ability to prioritise workloads and manage multiple tasks simultaneously. Excellent geographical awareness and confidence with route planning. Strong IT skills and confidence using Microsoft Outlook, Excel and business management systems. Ability to quickly learn and use scheduling and field service management software. Excellent verbal and written communication skills. Strong attention to detail and a high level of accuracy. Ability to analyse information and use operational data to make effective decisions. Ability to remain calm, proactive and solution-focused under pressure. Professional, customer-focused approach. Ability to communicate effectively with engineers, customers, contractors and internal stakeholders. Desirable Experience Experience within engineering, facilities management, utilities, wastewater, water hygiene, HVAC, telecoms, transport/logistics or another field service environment. Experience of managing a team who are responsible for coordinating multiple mobile engineers or field-based teams. Previous experience of PPM scheduling and preventative maintenance programmes. Understanding of SLAs, contractual service requirements and operational KPIs. Experience using route optimisation, CRM or field service management systems. Why Join Us? This is an exciting opportunity to become a key part of our operations team and make a genuine impact on how effectively our services are delivered. You'll have the opportunity to: Play a central role in a busy and growing operation. Contribute to the drive for sustainability in the UK. Make a measurable difference to engineer productivity and customer satisfaction. Develop your supervisory skills within a scheduling, planning and operational management environment. Work closely with experienced engineering and operational teams. Help shape and improve our scheduling processes and systems. Take ownership of your workload and contribute ideas that improve the way we operate. We value people who are proactive, dependable, organised and always looking for a better way of doing things. If you are a confident planner who enjoys solving problems, coordinating people and keeping operations moving, we would love to hear from you. Salary: 34,000 plus bonus OT 36,000 - 38,000 per annum Additional benefits; EV Salary Sacrifice Scheme, Pension, Life Insurance, Employee wellbeing and retail discounts, 21 days holiday, rising 1 per year. Holiday purchase scheme. Experience: Planning and Scheduling Manager experience: 2 years preferred Successful candidates will be contacted w/c 31st August Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 15, 2026
Full time
Scheduling Manager - EV Chargepoints - Field Service Operations Salary: 34,000 plus bonus, OTE 36-38k per annum Permanent, Full-Time Location: UK Operations About the Role An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry. We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support. We are looking for a highly organised, proactive and solutions-focused Scheduling and Planning Manager to join our growing operations team. This is a pivotal role at the heart of the business, responsible for ensuring our team of schedulers are supporting the field management team and field engineers to be in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers. You will supervise the positively impact the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK. You'll work with your team to balance forward planning with real-time operational demands, continually review and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs. Working closely with your team, the Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly. If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you. Key Responsibilities Planning & Scheduling Manage the team to deliver the most effective planning and scheduling service for Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements. Ensure the team are allocating jobs to the most appropriate engineer based on location, skills, availability, workload and priority. Help the team focus on optimising engineer diaries and travel routes to reduce travel time and maximise productive working hours. Balance workloads effectively to ensure resources are used efficiently. Build and maintain daily, weekly and longer-term work plans. Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales. Ensure the team are continually reviewing and adjusting schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities. Coordinate subcontractors and external resources where required. Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date. Identify and escalate potential scheduling risks, service issues or resource constraints to the management team. Engineer Coordination Act as an escalation point for engineers throughout the working day. Ensure the team provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements. Support team to ensure engineers have the information, tools, parts and resources required to complete their work effectively. Monitor team progress and proactively adjust schedules where necessary. Identify and resolve scheduling conflicts quickly and effectively. Ensure team keep engineers and ops managers informed of changes to appointments, priorities and customer requirements. Customer & Stakeholder Communication Handle any customer escalations or complaints regarding scheduling / planning service. Ensure team are notifying customers promptly and professionally of delays, changes or rescheduled visits. Respond to scheduling enquiries and manage customer expectations effectively. Build positive customer relationships through clear, professional and proactive communication. Coordinate effectively with your team, ops managers, engineers, contractors, customers and internal teams to ensure smooth delivery of services. Data, Performance & Continuous Improvement Use operational data and system information to support planning and decision-making. Monitor and contribute to reporting on key operational measures such as engineer utilisation, scheduling efficiency, productivity and first-time fix performance. Identify trends, recurring issues and opportunities to improve operational performance. Recommend improvements to scheduling processes, workflows and systems. Support the development and improvement of planning tools and processes. Work closely with the management team and wider operations team to improve engineer utilisation, customer service and overall efficiency. About You We're looking for someone who is highly organised, commercially aware and confident managing competing priorities. You will be comfortable working in a fast-paced operational environment where plans can change quickly, and decisions need to be made calmly and effectively. Essential Skills & Experience Previous experience in a supervisory or management capacity with planning, scheduling, coordination, logistics or workflow management teams. Excellent organisational and time-management skills. Strong ability to prioritise workloads and manage multiple tasks simultaneously. Excellent geographical awareness and confidence with route planning. Strong IT skills and confidence using Microsoft Outlook, Excel and business management systems. Ability to quickly learn and use scheduling and field service management software. Excellent verbal and written communication skills. Strong attention to detail and a high level of accuracy. Ability to analyse information and use operational data to make effective decisions. Ability to remain calm, proactive and solution-focused under pressure. Professional, customer-focused approach. Ability to communicate effectively with engineers, customers, contractors and internal stakeholders. Desirable Experience Experience within engineering, facilities management, utilities, wastewater, water hygiene, HVAC, telecoms, transport/logistics or another field service environment. Experience of managing a team who are responsible for coordinating multiple mobile engineers or field-based teams. Previous experience of PPM scheduling and preventative maintenance programmes. Understanding of SLAs, contractual service requirements and operational KPIs. Experience using route optimisation, CRM or field service management systems. Why Join Us? This is an exciting opportunity to become a key part of our operations team and make a genuine impact on how effectively our services are delivered. You'll have the opportunity to: Play a central role in a busy and growing operation. Contribute to the drive for sustainability in the UK. Make a measurable difference to engineer productivity and customer satisfaction. Develop your supervisory skills within a scheduling, planning and operational management environment. Work closely with experienced engineering and operational teams. Help shape and improve our scheduling processes and systems. Take ownership of your workload and contribute ideas that improve the way we operate. We value people who are proactive, dependable, organised and always looking for a better way of doing things. If you are a confident planner who enjoys solving problems, coordinating people and keeping operations moving, we would love to hear from you. Salary: 34,000 plus bonus OT 36,000 - 38,000 per annum Additional benefits; EV Salary Sacrifice Scheme, Pension, Life Insurance, Employee wellbeing and retail discounts, 21 days holiday, rising 1 per year. Holiday purchase scheme. Experience: Planning and Scheduling Manager experience: 2 years preferred Successful candidates will be contacted w/c 31st August Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Scheduler / Planner - EV Chargepoints - Field Service Operations Salary: 28,000- 30,000 per annum Permanent, Full-Time Location: UK Operations About the Role An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry. We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support. We are looking for a highly organised, proactive and solutions-focused Planner / Scheduler to join our growing operations team. This is a pivotal role at the heart of the business, responsible for ensuring our engineers and field teams are in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers. You will deliver the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK. You'll balance forward planning with real-time operational demands, continually reviewing and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs. Working closely with the Scheduling & Planning Manager, Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly. If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you. Key Responsibilities Planning & Scheduling Plan and schedule Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements. Allocate jobs to the most appropriate engineer based on location, skills, availability, workload and priority. Optimise engineer diaries and travel routes to reduce travel time and maximise productive working hours. Balance workloads effectively to ensure resources are used efficiently. Build and maintain daily, weekly and longer-term work plans. Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales. Continually review and adjust schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities. Coordinate subcontractors and external resources where required. Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date. Identify and escalate potential scheduling risks, service issues or resource constraints to the management team. Engineer Coordination Act as a point of contact for engineers throughout the working day. Provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements. Ensure engineers have the information, tools, parts and resources required to complete their work effectively. Monitor engineer progress and proactively adjust schedules where necessary. Resolve scheduling conflicts quickly and effectively. Prioritise urgent and breakdown works while minimising disruption to planned schedules. Keep engineers informed of changes to appointments, priorities and customer requirements. Customer & Stakeholder Communication Contact customers proactively to arrange appointments and confirm attendance dates and expected arrival times. Notify customers promptly and professionally of delays, changes or rescheduled visits. Respond to scheduling enquiries and manage customer expectations effectively. Build positive customer relationships through clear, professional and proactive communication. Coordinate effectively with engineers, contractors, customers and internal teams to ensure smooth delivery of services. Data, Performance & Continuous Improvement Use operational data and system information to support planning and decision-making. Monitor and contribute to reporting on key operational measures such as engineer utilisation, scheduling efficiency, productivity and first-time fix performance. Identify trends, recurring issues and opportunities to improve operational performance. Recommend improvements to scheduling processes, workflows and systems. Support the development and improvement of planning tools and processes. Work closely with the management team and wider operations team to improve engineer utilisation, customer service and overall efficiency. About You We're looking for someone who is highly organised, commercially aware and confident managing competing priorities. You will be comfortable working in a fast-paced operational environment where plans can change quickly and decisions need to be made calmly and effectively. Essential Skills & Experience Previous experience in a planning, scheduling, coordination, logistics or workflow management role. Excellent organisational and time-management skills. Strong ability to prioritise workloads and manage multiple tasks simultaneously. Excellent geographical awareness and confidence with route planning. Strong IT skills and confidence using Microsoft Outlook, Excel and business management systems. Ability to quickly learn and use scheduling and field service management software such as Joblogic or similar systems. Excellent verbal and written communication skills. Strong attention to detail and a high level of accuracy. Ability to analyse information and use operational data to make effective decisions. Ability to remain calm, proactive and solution-focused under pressure. Professional, customer-focused approach. Ability to communicate effectively with engineers, customers, contractors and internal stakeholders. Desirable Experience Experience within engineering, facilities management, utilities, wastewater, water hygiene, HVAC, telecoms, transport/logistics or another field service environment. Experience coordinating multiple mobile engineers or field-based teams. Previous experience of PPM scheduling and preventative maintenance programmes. Understanding of SLAs, contractual service requirements and operational KPIs. Experience using route optimisation, CRM or field service management systems. Why Join Us? This is an exciting opportunity to become a key part of our operations team and make a genuine impact on how effectively our services are delivered. You'll have the opportunity to: Play a central role in a busy and growing operation. Make a measurable difference to engineer productivity and customer satisfaction. Develop your planning, scheduling and operational management skills. Work closely with experienced engineering and operational teams. Help shape and improve our scheduling processes and systems. Take ownership of your workload and contribute ideas that improve the way we operate. We value people who are proactive, dependable, organised and always looking for a better way of doing things. If you are a confident planner who enjoys solving problems, coordinating people and keeping operations moving, we would love to hear from you. Salary: 28,000- 30,000 per annum Additional benefits; EV Salary Sacrifice Scheme, Pension, Life Insurance, Employee wellbeing and retail discounts, 21 days holiday, rising 1 per year. Holiday purchase scheme. Experience: Planner / Scheduler experience: 2 years preferred Successful Candidates will be contacted week commencing 31st August Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 15, 2026
Full time
Scheduler / Planner - EV Chargepoints - Field Service Operations Salary: 28,000- 30,000 per annum Permanent, Full-Time Location: UK Operations About the Role An exciting opportunity for you to broaden your skills and contribute to the green revolution. This is the perfect time to make the move into this forward thinking and fast-growing sector of the Electrical and Renewables industry. We are working with the industry leader, with a vision to change the way people drive. They have made it their mission to install a charging point everywhere you park. To make that vision a reality we need the best talent in the industry - a vision Search Energy are proud to support. We are looking for a highly organised, proactive and solutions-focused Planner / Scheduler to join our growing operations team. This is a pivotal role at the heart of the business, responsible for ensuring our engineers and field teams are in the right place, at the right time, with the right information and resources to deliver an exceptional service to our customers. You will deliver the planning and scheduling of new installations, planned preventative maintenance (PPM), reactive and remedial works, service visits, and urgent breakdowns across the UK. You'll balance forward planning with real-time operational demands, continually reviewing and adapting schedules to maximise engineer productivity, minimise travel time and ensure all work is completed within agreed customer timescales and SLAs. Working closely with the Scheduling & Planning Manager, Field Ops Managers, Engineering Teams, customers, contractors and other internal stakeholders, you will be a central point of communication and play a key role in keeping day-to-day operations running smoothly. If you enjoy problem-solving, working with data, coordinating people and resources, and making quick, informed decisions in a fast-paced environment, this could be an excellent opportunity for you. Key Responsibilities Planning & Scheduling Plan and schedule Installations, PPM, reactive, remedial and other field service works in line with contractual frequencies, priorities and customer requirements. Allocate jobs to the most appropriate engineer based on location, skills, availability, workload and priority. Optimise engineer diaries and travel routes to reduce travel time and maximise productive working hours. Balance workloads effectively to ensure resources are used efficiently. Build and maintain daily, weekly and longer-term work plans. Ensure planned and reactive works are scheduled within agreed SLAs and contractual timescales. Continually review and adjust schedules throughout the day in response to emergencies, delays, cancellations, access issues and changing priorities. Coordinate subcontractors and external resources where required. Ensure completed works, cancellations, access issues and customer requests are accurately recorded and schedules remain up to date. Identify and escalate potential scheduling risks, service issues or resource constraints to the management team. Engineer Coordination Act as a point of contact for engineers throughout the working day. Provide engineers with accurate job instructions, customer details, site contacts, access information and any specific requirements. Ensure engineers have the information, tools, parts and resources required to complete their work effectively. Monitor engineer progress and proactively adjust schedules where necessary. Resolve scheduling conflicts quickly and effectively. Prioritise urgent and breakdown works while minimising disruption to planned schedules. Keep engineers informed of changes to appointments, priorities and customer requirements. Customer & Stakeholder Communication Contact customers proactively to arrange appointments and confirm attendance dates and expected arrival times. Notify customers promptly and professionally of delays, changes or rescheduled visits. Respond to scheduling enquiries and manage customer expectations effectively. Build positive customer relationships through clear, professional and proactive communication. Coordinate effectively with engineers, contractors, customers and internal teams to ensure smooth delivery of services. Data, Performance & Continuous Improvement Use operational data and system information to support planning and decision-making. Monitor and contribute to reporting on key operational measures such as engineer utilisation, scheduling efficiency, productivity and first-time fix performance. Identify trends, recurring issues and opportunities to improve operational performance. Recommend improvements to scheduling processes, workflows and systems. Support the development and improvement of planning tools and processes. Work closely with the management team and wider operations team to improve engineer utilisation, customer service and overall efficiency. About You We're looking for someone who is highly organised, commercially aware and confident managing competing priorities. You will be comfortable working in a fast-paced operational environment where plans can change quickly and decisions need to be made calmly and effectively. Essential Skills & Experience Previous experience in a planning, scheduling, coordination, logistics or workflow management role. Excellent organisational and time-management skills. Strong ability to prioritise workloads and manage multiple tasks simultaneously. Excellent geographical awareness and confidence with route planning. Strong IT skills and confidence using Microsoft Outlook, Excel and business management systems. Ability to quickly learn and use scheduling and field service management software such as Joblogic or similar systems. Excellent verbal and written communication skills. Strong attention to detail and a high level of accuracy. Ability to analyse information and use operational data to make effective decisions. Ability to remain calm, proactive and solution-focused under pressure. Professional, customer-focused approach. Ability to communicate effectively with engineers, customers, contractors and internal stakeholders. Desirable Experience Experience within engineering, facilities management, utilities, wastewater, water hygiene, HVAC, telecoms, transport/logistics or another field service environment. Experience coordinating multiple mobile engineers or field-based teams. Previous experience of PPM scheduling and preventative maintenance programmes. Understanding of SLAs, contractual service requirements and operational KPIs. Experience using route optimisation, CRM or field service management systems. Why Join Us? This is an exciting opportunity to become a key part of our operations team and make a genuine impact on how effectively our services are delivered. You'll have the opportunity to: Play a central role in a busy and growing operation. Make a measurable difference to engineer productivity and customer satisfaction. Develop your planning, scheduling and operational management skills. Work closely with experienced engineering and operational teams. Help shape and improve our scheduling processes and systems. Take ownership of your workload and contribute ideas that improve the way we operate. We value people who are proactive, dependable, organised and always looking for a better way of doing things. If you are a confident planner who enjoys solving problems, coordinating people and keeping operations moving, we would love to hear from you. Salary: 28,000- 30,000 per annum Additional benefits; EV Salary Sacrifice Scheme, Pension, Life Insurance, Employee wellbeing and retail discounts, 21 days holiday, rising 1 per year. Holiday purchase scheme. Experience: Planner / Scheduler experience: 2 years preferred Successful Candidates will be contacted week commencing 31st August Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
