Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
Apr 01, 2026
Full time
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
Apr 01, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
Apr 01, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
Apr 01, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
Apr 01, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
Apr 01, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
Apr 01, 2026
Full time
GBR Recruitment Ltd, are working exclusively with a one of the UK's well established & highly respected flexible packaging machinery businesses, recruiting for an experienced multi-skilled Field Service Engineer with both Mechanical & Electrical (Electrical bias) skills to install, maintain & repair a variety of semi-automatic & automatic equipment, made by leading, high-quality business partnering brands from Europe. Many of the employees have represented this business for a minimum of 20 years, displaying fantastic longevity amongst the current workforce, as this company is people centric & really invests in its people. As the company's Field Service Engineer, you will work with both SME & Major National clients , working on their Vertical (VFFS) and Horizontal (HFFS) form fill & seal machinery, flow wrapping machinery, semi and automatic banding system machines, automatic bag forming & bag filling machinery, automatic sleeve wrapping and shrink wrapping lines, & other associated machinery, most with PLC controls (Mitsubishi & Siemens PLC's). You will get to test your engineering skills across an array of differing machinery , from entry level models & mid-range options, through to larger, high-volume, high-speed machinery, giving you variety in your working day. This role is both field based (UK wide) & Workshop based , so flexibility is required. Duties: Install, service, modify, fault find & repair flexible packaging machinery on UK customers sites or in the head office workshop Working with PLC-controlled systems, including diagnostics & modification (hardware, environmental & protective repairs, no programming) Troubleshooting electrical & mechanical faults, replacing parts & components Proactively managing scheduled maintenance of machines Liaising with customers on-site to ensure smooth handover & ongoing technical support Training customers to use the machinery & to get the optimal usage out of the machines Maintaining accurate service records & updating maintenance logs Setting up machinery for demonstrations to customers & potential customers Attributes: A time served multi-skilled Engineer from the packaging / print machinery industry Level 3 NVQ in Electrical Engineering or equivalent Experienced in working with 3 phase electrical power supplies is imperative 18th Edition wiring regulations - must be able to read wiring diagrams Strong Mechanical Engineering skills Previous experience of working on automated flow wrappers, banders, bag formers, bag fillers, shrink wrapping machinery & similar would be preferable PLC knowledge (not a programmer) Ideally you should have thermal inkjet printers, pneumatics, conveyor & sealing systems experience Machine setting & operating skills Happy to work field based covering the UK & also in the workshop Used to giving technical advice to clients, as well as operator training Able to communicate effectively & professionally at all levels Occasional overseas travel to Europe for machine training and line approvals Driving license required as a company vehicle is given for this role This role would suit someone living in Bedford, Luton, Milton Keynes, Buckingham, Dunstable, Stevenage, St Albans, Aylesbury, Hitchin, Letchworth Garden City, Leighton Buzzard, Watford, Enfield, Biggleswade, St Neots, Welwyn Garden City, Northampton & areas close to these. Interviews to take place immediately, with an ASAP start
You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit. Key Responsibilities To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise. To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks to identify potential issues. Application support and software installation. Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Assist fellow engineers with more complex tasks such as cabling Replace faulty equipment as required. Respond within agreed time limits to call-outs. Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs. Support the roll-out of new applications, sites or decommissioning of sites as applicable. Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices. Work closely with all members of the BTS team across the group when required. Undertake any other activity as reasonably requested by management. Skills, Knowledge & Expertise Essential In depth knowledge and experience of Desktops, Laptops. Experience of Windows 10 and Windows 11. Office365 management and maintenance. Application support and software installs. Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions. Knowledge of tablet/mobile phone support with both IOS and Android software. Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops Knowledge of firewalls, proxies, and antivirus software. Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results. Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness. Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. Knowledge of ManageEngine ServiceDesk Plus ticket logging system. Role Expectations The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license. Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly. With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a "can-do", positive/solution focused attitude and offer the highest level of customer service. Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice. As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day. Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
Apr 01, 2026
Full time
You will be responsible for supporting Breedon's internal customers across a geographical patch for the various Breedon businesses to maintain the computer systems and networks. This will include installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, either over the phone or in person to ensure users get maximum benefit. Key Responsibilities To regularly engage with your key customers and sites to proactively identify areas of improvement, as well as address any issues which may arise. To pro-actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering all site\office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks to identify potential issues. Application support and software installation. Talking users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Assist fellow engineers with more complex tasks such as cabling Replace faulty equipment as required. Respond within agreed time limits to call-outs. Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate) within agreed SLAs. Support the roll-out of new applications, sites or decommissioning of sites as applicable. Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices. Work closely with all members of the BTS team across the group when required. Undertake any other activity as reasonably requested by management. Skills, Knowledge & Expertise Essential In depth knowledge and experience of Desktops, Laptops. Experience of Windows 10 and Windows 11. Office365 management and maintenance. Application support and software installs. Knowledge of servers, Networks LAN/WAN, including cloud hosted solutions. Knowledge of tablet/mobile phone support with both IOS and Android software. Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops Knowledge of firewalls, proxies, and antivirus software. Ability to prioritise workload, be flexible in approach to problems and use own initiative to achieve results. Excellent communications skills, ability to communicate at all levels with professionalism, confidence, empathy and effectiveness. Take ownership and follow the lifecycle of each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. Knowledge of ManageEngine ServiceDesk Plus ticket logging system. Role Expectations The role is a field role so the postholder is required to be out on the road most of the time and as such, will need to hold a full UK/EU driving license. Due to the changing nature of the systems, we work with as well as the product range we operate with the postholder must be flexible in their approach to work/tasks and manage their work schedule accordingly. With this being a customer facing role delivering a service to our colleagues, the postholder is required to have a "can-do", positive/solution focused attitude and offer the highest level of customer service. Due to issues arising without notice, the postholder must be prepared to visit any sites across the group at short notice. As our business operates 24/7, there may be requirements to travel to and from sites either early or late in the day. Due to the geographic spread of our sites, there may be occasions where the distance to travel to and from the site(s) within the day is deemed unsafe from a health and wellbeing perspective, and therefore the postholder may be required to stay away from home on occasion. Job Benefits Car Allowance 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced Maternity, Adoption & Paternity Scheme Health & Wellbeing Initiatives Discount Scheme
IT Engineer - Field Based Location: Field Based - to cover the South of England Salary: £30k-£35k Depending on experience + Company Profit Share Hours: 37.5 hours per week The Role This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Mileage will be paid at approved Mileage rates set by GOV UK. Skills & Experience Strong verbal and written communication skills. Excellent interpersonal skills, able to engage technical and non technical users. Enthusiastic and methodical approach to incident resolution and request fulfilment. Skilled in coaching and mentoring for team development. Strong IT troubleshooting and problem solving abilities. Good knowledge of standard IT hardware (PCs, laptops, printers). Competent with Windows imaging and deployment tools. Proficient in installing and configuring Microsoft 365. Solid understanding of IT infrastructure, including servers and switches. Experience with network installs and comms cabinet patching. Knowledge of Microsoft Windows OS, including Server. Competent in Active Directory administration. Understanding of IP addressing, DNS and DHCP. Skilled in Group Policy troubleshooting. Familiar with virtualisation (Hyper V/VMware). This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) Company car including private use + mileage 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Apr 01, 2026
Full time
IT Engineer - Field Based Location: Field Based - to cover the South of England Salary: £30k-£35k Depending on experience + Company Profit Share Hours: 37.5 hours per week The Role This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Mileage will be paid at approved Mileage rates set by GOV UK. Skills & Experience Strong verbal and written communication skills. Excellent interpersonal skills, able to engage technical and non technical users. Enthusiastic and methodical approach to incident resolution and request fulfilment. Skilled in coaching and mentoring for team development. Strong IT troubleshooting and problem solving abilities. Good knowledge of standard IT hardware (PCs, laptops, printers). Competent with Windows imaging and deployment tools. Proficient in installing and configuring Microsoft 365. Solid understanding of IT infrastructure, including servers and switches. Experience with network installs and comms cabinet patching. Knowledge of Microsoft Windows OS, including Server. Competent in Active Directory administration. Understanding of IP addressing, DNS and DHCP. Skilled in Group Policy troubleshooting. Familiar with virtualisation (Hyper V/VMware). This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) Company car including private use + mileage 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Oct 07, 2025
Full time
Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support? If you're looking to build your career with a forward-thinking Managed Service Provider (MSP) , this could be the role for you.We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting . Key Responsibilities Provide on-site and remote IT support (2nd line) for a wide range of clients Diagnose, troubleshoot, and resolve hardware, software, and network issues Install, configure, and support desktops, laptops, printers, and peripherals Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role Experience within a Managed Service Provider (MSP) environment is highly desirable Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Experience with cloud services (Microsoft 365 / Azure) Benefits Competitive salary up to £35,000 (depending on experience) Paid for certificates and training Regular pay reviews Excellent working environment Opportunity to work directly with clients and further develop technical skills If you are looking for a new and exciting challenge that will further your career in tech, look no further!Apply now with an up-to-date CV to be considered
Ernest Gordon Recruitment
Leicester, Leicestershire
Field Service Engineer £40,000 - £45,000 + Van + Training + Progression Leicester Are you a Service Engineer with experience in Printers, Imaging, Graphics, Signage, or a related field, looking for a brand-new role where you'll receive specialist training to enhance your skillset, progressing into a management position where you'll grow and eventually lead a team of engineers? On offer is the opportu click apply for full job details
Oct 03, 2025
Full time
Field Service Engineer £40,000 - £45,000 + Van + Training + Progression Leicester Are you a Service Engineer with experience in Printers, Imaging, Graphics, Signage, or a related field, looking for a brand-new role where you'll receive specialist training to enhance your skillset, progressing into a management position where you'll grow and eventually lead a team of engineers? On offer is the opportu click apply for full job details
Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance
Oct 02, 2025
Full time
Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
Oct 02, 2025
Full time
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles. Why Join? Make a real difference supporting IT that enables teaching, learning, and safeguarding. Develop your career with opportunities for progression into senior support or technical consultancy. Enjoy a collaborative, knowledge-sharing environment. Experience flexible hybrid working-office, remote and site visits. Candidate Requirements Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote support to school staff, resolving technical issues in line with SLAs. Troubleshoot and resolve escalated tickets from Tier 1 engineers, applying technical expertise and judgement. Maintain consistent communication with customers, keeping them updated and informed. Accurately triage, document, and escalate complex issues as needed. Work closely with Tier 3 engineers and field staff on collaborative problem-solving. Maintain and update technical documentation and support resources. Identify recurring issues and suggest improvements to reduce repeat incidents. Technologies Used Microsoft 365, Entra/Azure, SCCM, Google Workspace, MDM. UniFi, RedStor Backup, Sophos AV, PaperCut. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, rising to 31 after five years of service. Additional leave including compassionate, emergency and disability appointments. Pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Academic sponsorship and further training. Occupational sick/maternity/adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities.
Sep 23, 2025
Full time
Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles. Why Join? Make a real difference supporting IT that enables teaching, learning, and safeguarding. Develop your career with opportunities for progression into senior support or technical consultancy. Enjoy a collaborative, knowledge-sharing environment. Experience flexible hybrid working-office, remote and site visits. Candidate Requirements Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote support to school staff, resolving technical issues in line with SLAs. Troubleshoot and resolve escalated tickets from Tier 1 engineers, applying technical expertise and judgement. Maintain consistent communication with customers, keeping them updated and informed. Accurately triage, document, and escalate complex issues as needed. Work closely with Tier 3 engineers and field staff on collaborative problem-solving. Maintain and update technical documentation and support resources. Identify recurring issues and suggest improvements to reduce repeat incidents. Technologies Used Microsoft 365, Entra/Azure, SCCM, Google Workspace, MDM. UniFi, RedStor Backup, Sophos AV, PaperCut. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, rising to 31 after five years of service. Additional leave including compassionate, emergency and disability appointments. Pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Academic sponsorship and further training. Occupational sick/maternity/adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities.
