Supply Chain & Operations Manager W.London Retail 60k West London - 4 days in office, Fridays WFH About the Company A fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally. The Role We are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle. This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems. This isn't a typical supply chain role. I'm not looking for a typical "Supply Chain Manager". You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE. Key Responsibilities Leadership & Team Management Lead, develop, and support the Operations team Manage workloads, performance, and ongoing training Act as the primary escalation point for operational issues and projects Operations & Supply Chain Oversee end-to-end order fulfilment across B2B and Ecommerce channels Manage relationships with third-party warehouses and logistics partners Ensure accuracy and compliance across export documentation and processes Coordinate special B2B requirements such as kitting and reworks Process Improvement & Systems Identify opportunities to streamline and improve operational workflows Partner with senior stakeholders on systems and integration projects (e.g. EDI) Drive efficiency across fulfilment, stock management, and order accuracy Cross-Functional Collaboration Work closely with Sales, Ecommerce, Finance, and IT teams Support account reconciliation and resolve operational queries Collaborate on seasonal launches, campaigns, and key business initiatives Reporting & Insights Develop and enhance reporting on orders, stock, and invoicing Provide insights to support commercial decision-making Contribute to forecasting and S&OP processes About You Proven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process. Previous leadership and team development capabilities Experience working with ERP systems (e.g. SAP Business Central) Working knowledge of EDI integrations with retailers BH35983
Apr 22, 2026
Full time
Supply Chain & Operations Manager W.London Retail 60k West London - 4 days in office, Fridays WFH About the Company A fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally. The Role We are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle. This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems. This isn't a typical supply chain role. I'm not looking for a typical "Supply Chain Manager". You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE. Key Responsibilities Leadership & Team Management Lead, develop, and support the Operations team Manage workloads, performance, and ongoing training Act as the primary escalation point for operational issues and projects Operations & Supply Chain Oversee end-to-end order fulfilment across B2B and Ecommerce channels Manage relationships with third-party warehouses and logistics partners Ensure accuracy and compliance across export documentation and processes Coordinate special B2B requirements such as kitting and reworks Process Improvement & Systems Identify opportunities to streamline and improve operational workflows Partner with senior stakeholders on systems and integration projects (e.g. EDI) Drive efficiency across fulfilment, stock management, and order accuracy Cross-Functional Collaboration Work closely with Sales, Ecommerce, Finance, and IT teams Support account reconciliation and resolve operational queries Collaborate on seasonal launches, campaigns, and key business initiatives Reporting & Insights Develop and enhance reporting on orders, stock, and invoicing Provide insights to support commercial decision-making Contribute to forecasting and S&OP processes About You Proven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process. Previous leadership and team development capabilities Experience working with ERP systems (e.g. SAP Business Central) Working knowledge of EDI integrations with retailers BH35983
Head of Marketing page is loaded Head of Marketinglocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR452Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. MAIN PURPOSE AND SCOPE OF THE JOB Diptyque is a luxury fragrance house, a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. We are recruiting an experienced Head of Marketing. This role will be responsible for driving 360 marketing plans for the UK&I market. Taking the Global HQ strategy and adapting to local specificities for our UK subsidiary. Be the true Ambassador for the Brand strategies by enhancing the elevation of the brand to luxury standards for internal and external stakeholders. Reporting to MD, the remit will encompass the right level of seniority to display leadership and luxury awareness across the different disciplines to drive the brand growth. JOB TITLE: Head of Marketing UK&I REPORTS TO: Managing Director UK&I, this role will work closely with the Paris HQ team LOCATION: Central London Main Responsibilities Marketing & Communication Strategies Creation and implementation of the local UK&I Brand strategy, aligned to HQ vision and guidelines, meeting local objectives. Work closely with the Ecommerce & Digital Manager to ensure an omni channel approach across retail, wholesale and ecommerce. Build robust 360 plans to support all strategic and tactical animations and other local moments, such as store openings, KCPs and animating the Maison (ephemeral space and workshops). Create and execute tailored marketing plans per retailer in-line with UK and retailer specific objectives and the UK marketing budget. Create and manage the UK marketing budget in-line with the UK marketing & communications strategy, with a strong focus on ROI. Work closely with HQ for VM Strategy and implementations in the UK. Be resourceful in finding creative ways to express the voice of the Brand in the UK, blending the HQ vision, Diptyque brand's equity and UK cultural relevancy. Collaborate with the Managing Director and CFO on budget reporting and adaptation of expenses versus sales. Work with the HQ Pricing team and UK MD & Finance team to manage UK price increases strategy and implementation. Reporting decks for HQ, Board presentation, Maison London , Retailers and local needs. Retailer trade marketing & communication strategy, negotiation and agreements, approvals from HQ. Responsible for Maison Ephemeral space budget in line with HQ requirements. Lead the product launches in all locations (Retail and Retailers). Local OCDs agreement with HQ. Follow and analyze competitors to ensure local strategy are impactful to maintain competitiveness. Product Management: Oversee product launches end-to-end, monitor portfolio performance, conduct in-depth assortment and catalog analysis, and define actionable plans to optimise the product lifecycle and commercial impact. Client Animation (vs CEX):Design and execute client activation initiatives to enhance engagement, drive repeat business, and strengthen the brand experience across touchpoints. Leadership and Team Management Manage the UK marketing team across all marketing functions (Visual Merchandising VM, Customer Experience CEX, Training, PR & Communications), ensuring the team remain in-line with UK strategy and budget and HQ vision. Ensure that all disciplines are executed at luxury level for a strong impact on brand desirability. Strong collaboration with all the Marketing and communications functions in HQ to ensure the Brand positioning is aligned and elevated as per Global Strategies. Cross-functional collaboration, particularly with the Commercial & Digital teams. Drive a positive & inspiring company culture as member of the leadership team. Work closely with HR to ensure the team has all the development and tools to support the function. Brand & Partnerships Collaborate with and manage the UK PR agency to create and execute the UK PR strategy. Guide the UK marketing team & PR agency with objectives and priorities to ensure that KPIs are reached. Inspirational leadership of the UK marketing team and PR agency to deliver excellence across all marketing disciplines, with a focus on luxury client experience. Drive brand awareness and desirability and support sales through creative, cost-efficient initiatives that reflect the brand's luxury positioning. Collaborate with the Corporate Manager to build local partnerships across key sectors, such as art, culture and hospitality, to strengthen brand visibility and desirability. Key Profile Requirements Minimum of 15 years of experience in luxury retail and fragrance/lifestyle industry. A bachelor's degree in Marketing, Psychology, Communications, Advertising, or a Business Management related subject. Experience planning and managing both small and large-scale events, including the budget. Strong brand acumen and creativity are pivotal to drive the Marketing success. Understanding the balance between brand and commercial opportunities, ensuring building brand for the future. Exceptional interpersonal, verbal, and written communication skills, including outstanding Excel, PowerPoint and presentation skills. Proactive, agile and flexible with innovative problem-solving skills that translate into a significant impact for the UK subsidiary. Strong organizational and Interpersonal skills and precise attention to detail for the executions at luxury standards. Experience and passion to lead and develop teams. Strong knowledge of digital marketing tools. A genuine passion for the brand and industry with solid knowledge of London and UK cultural moments. Strong understanding of retail and retailer ecosystems Strong analytical skills, with the ability to translate data into actionable insightsDiptyque is committed to diversity in all its forms and considers each application carefully.
Apr 21, 2026
Full time
Head of Marketing page is loaded Head of Marketinglocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR452Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. MAIN PURPOSE AND SCOPE OF THE JOB Diptyque is a luxury fragrance house, a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. We are recruiting an experienced Head of Marketing. This role will be responsible for driving 360 marketing plans for the UK&I market. Taking the Global HQ strategy and adapting to local specificities for our UK subsidiary. Be the true Ambassador for the Brand strategies by enhancing the elevation of the brand to luxury standards for internal and external stakeholders. Reporting to MD, the remit will encompass the right level of seniority to display leadership and luxury awareness across the different disciplines to drive the brand growth. JOB TITLE: Head of Marketing UK&I REPORTS TO: Managing Director UK&I, this role will work closely with the Paris HQ team LOCATION: Central London Main Responsibilities Marketing & Communication Strategies Creation and implementation of the local UK&I Brand strategy, aligned to HQ vision and guidelines, meeting local objectives. Work closely with the Ecommerce & Digital Manager to ensure an omni channel approach across retail, wholesale and ecommerce. Build robust 360 plans to support all strategic and tactical animations and other local moments, such as store openings, KCPs and animating the Maison (ephemeral space and workshops). Create and execute tailored marketing plans per retailer in-line with UK and retailer specific objectives and the UK marketing budget. Create and manage the UK marketing budget in-line with the UK marketing & communications strategy, with a strong focus on ROI. Work closely with HQ for VM Strategy and implementations in the UK. Be resourceful in finding creative ways to express the voice of the Brand in the UK, blending the HQ vision, Diptyque brand's equity and UK cultural relevancy. Collaborate with the Managing Director and CFO on budget reporting and adaptation of expenses versus sales. Work with the HQ Pricing team and UK MD & Finance team to manage UK price increases strategy and implementation. Reporting decks for HQ, Board presentation, Maison London , Retailers and local needs. Retailer trade marketing & communication strategy, negotiation and agreements, approvals from HQ. Responsible for Maison Ephemeral space budget in line with HQ requirements. Lead the product launches in all locations (Retail and Retailers). Local OCDs agreement with HQ. Follow and analyze competitors to ensure local strategy are impactful to maintain competitiveness. Product Management: Oversee product launches end-to-end, monitor portfolio performance, conduct in-depth assortment and catalog analysis, and define actionable plans to optimise the product lifecycle and commercial impact. Client Animation (vs CEX):Design and execute client activation initiatives to enhance engagement, drive repeat business, and strengthen the brand experience across touchpoints. Leadership and Team Management Manage the UK marketing team across all marketing functions (Visual Merchandising VM, Customer Experience CEX, Training, PR & Communications), ensuring the team remain in-line with UK strategy and budget and HQ vision. Ensure that all disciplines are executed at luxury level for a strong impact on brand desirability. Strong collaboration with all the Marketing and communications functions in HQ to ensure the Brand positioning is aligned and elevated as per Global Strategies. Cross-functional collaboration, particularly with the Commercial & Digital teams. Drive a positive & inspiring company culture as member of the leadership team. Work closely with HR to ensure the team has all the development and tools to support the function. Brand & Partnerships Collaborate with and manage the UK PR agency to create and execute the UK PR strategy. Guide the UK marketing team & PR agency with objectives and priorities to ensure that KPIs are reached. Inspirational leadership of the UK marketing team and PR agency to deliver excellence across all marketing disciplines, with a focus on luxury client experience. Drive brand awareness and desirability and support sales through creative, cost-efficient initiatives that reflect the brand's luxury positioning. Collaborate with the Corporate Manager to build local partnerships across key sectors, such as art, culture and hospitality, to strengthen brand visibility and desirability. Key Profile Requirements Minimum of 15 years of experience in luxury retail and fragrance/lifestyle industry. A bachelor's degree in Marketing, Psychology, Communications, Advertising, or a Business Management related subject. Experience planning and managing both small and large-scale events, including the budget. Strong brand acumen and creativity are pivotal to drive the Marketing success. Understanding the balance between brand and commercial opportunities, ensuring building brand for the future. Exceptional interpersonal, verbal, and written communication skills, including outstanding Excel, PowerPoint and presentation skills. Proactive, agile and flexible with innovative problem-solving skills that translate into a significant impact for the UK subsidiary. Strong organizational and Interpersonal skills and precise attention to detail for the executions at luxury standards. Experience and passion to lead and develop teams. Strong knowledge of digital marketing tools. A genuine passion for the brand and industry with solid knowledge of London and UK cultural moments. Strong understanding of retail and retailer ecosystems Strong analytical skills, with the ability to translate data into actionable insightsDiptyque is committed to diversity in all its forms and considers each application carefully.
The Cinnamon Care Collection
Thurnby, Leicestershire
New Care Home Opening Business Administrator £32,000 per annum plus company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One of the UK s Best Companies to Work For Thurnby Fields, Leicester - Opening September 2026! Thurnby Fields is a luxurious residential and dementia care home based in Leicester, offering state-of-the-art facilities, which include 73 large en-suite bedrooms and 10 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon. We are looking to recruit an experienced Business Administrator with competent finance skills to join our team. You will be responsible for providing administrative and accounting/credit control support to the home and have direct management of the Admin Assistants/Receptionists A major part of the Administrator's role is to ensure all client files and accounts are prepared, issued, updated and maintained in line with company policy and regulatory and statutory requirements. You will promote timely payment of client accounts and be proactive in the follow up of outstanding debt to the company in line with the credit control policy. A knowledge of accounts systems is essential as you will liaise with the Payroll Department; prepare reports and process staff information as per company timescales following verification, input and reconciliation of staff hours worked. Ideally experience in sales and purchase, petty cash and bank reconciliation. You will also prepare detailed staffing and payroll reports as required for the General Manager and Support staff. Included in your role is to maintain staff records in the staff hours system, the recruitment of staff, creating new employee files, maintaining staff files and recording staff sickness, holidays and leavers. You will need to have excellent IT skills and knowledge of Excel and be confident in using various internal IT systems and processes Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards
Apr 18, 2026
Full time
New Care Home Opening Business Administrator £32,000 per annum plus company benefits Full Time Hours A Top 20 Care Home Group 2025! Awarded One of the UK s Best Companies to Work For Thurnby Fields, Leicester - Opening September 2026! Thurnby Fields is a luxurious residential and dementia care home based in Leicester, offering state-of-the-art facilities, which include 73 large en-suite bedrooms and 10 luxury care suites. The home also features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon. We are looking to recruit an experienced Business Administrator with competent finance skills to join our team. You will be responsible for providing administrative and accounting/credit control support to the home and have direct management of the Admin Assistants/Receptionists A major part of the Administrator's role is to ensure all client files and accounts are prepared, issued, updated and maintained in line with company policy and regulatory and statutory requirements. You will promote timely payment of client accounts and be proactive in the follow up of outstanding debt to the company in line with the credit control policy. A knowledge of accounts systems is essential as you will liaise with the Payroll Department; prepare reports and process staff information as per company timescales following verification, input and reconciliation of staff hours worked. Ideally experience in sales and purchase, petty cash and bank reconciliation. You will also prepare detailed staffing and payroll reports as required for the General Manager and Support staff. Included in your role is to maintain staff records in the staff hours system, the recruitment of staff, creating new employee files, maintaining staff files and recording staff sickness, holidays and leavers. You will need to have excellent IT skills and knowledge of Excel and be confident in using various internal IT systems and processes Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards
Job Title: Bookkeeper Department: Finance within a Retail client (Luxury menswear) Location: Mayfair, London Contract Type: Permanent Working Pattern: Full Time office based Are you a talented Bookkeeper with a passion for numbers and a knack for keeping things organised? Our client is seeking a dynamic individual to join their vibrant Finance team in the retail industry. If you thrive in a fast-paced environment and have a strong background in Quickbooks, Shopify, and BrightPearl, we want to hear from you! What You'll Do: As a key player in our finance department, you will ensure the smooth running of daily operations while working closely with managers across various departments. Your expertise will help maintain accuracy and efficiency in all financial processes. Here's a taste of what you'll be responsible for: Manage AP and AR operations and keep bookkeeping up to date. Take the initiative to implement new processes that enhance efficiency within the Finance Department. Process invoices with precision, swiftly resolving any queries or discrepancies. Oversee treasury matters and reconcile accounts, including inter-company and general ledgers. Handle VAT and TAX reporting and returns with ease. Engage in client-facing revenue and rebate reconciliation. Reconcile supplier statements and address historical discrepancies. Manage one entity and prepare payment runs for authorisation. Respond to and resolve any Accounts queries that may arise. Candidate Requirements: We're looking for someone who brings not only expertise but also enthusiasm to the table. If you meet the following criteria, you might be the perfect fit: Minimum of 5 years of experience in Accounts, with strong knowledge of Quickbooks and BrightPearl. Retail business experience is preferable. Graduate or equivalent in accounting, with progress towards CIMA / ACCA chartership. Excellent organisational and time management skills to meet deadlines. Strong communication skills to collaborate effectively across departments. A questioning mindset with the confidence to challenge established processes and suggest improvements. Proven ability to adapt to changing systems and drive successful implementation of new initiatives. Strong analytical skills and logical thinking to identify and rectify issues within the Accounts process. Experience working with multiple currencies is a plus. A driven, collaborative spirit with a hands-on attitude and eagerness to contribute. Why Join Us? This is not just a job; it's an opportunity to be part of a dynamic team in a thriving retail environment! You will have the chance to make a real impact, enhance your skill set, and grow within an organisation that values initiative and innovation. If you're ready to take your career to the next level, send us your application today! Join our client's finance team and help shape the future of retail finance. We can't wait to see what you bring to the table! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 17, 2026
Full time
Job Title: Bookkeeper Department: Finance within a Retail client (Luxury menswear) Location: Mayfair, London Contract Type: Permanent Working Pattern: Full Time office based Are you a talented Bookkeeper with a passion for numbers and a knack for keeping things organised? Our client is seeking a dynamic individual to join their vibrant Finance team in the retail industry. If you thrive in a fast-paced environment and have a strong background in Quickbooks, Shopify, and BrightPearl, we want to hear from you! What You'll Do: As a key player in our finance department, you will ensure the smooth running of daily operations while working closely with managers across various departments. Your expertise will help maintain accuracy and efficiency in all financial processes. Here's a taste of what you'll be responsible for: Manage AP and AR operations and keep bookkeeping up to date. Take the initiative to implement new processes that enhance efficiency within the Finance Department. Process invoices with precision, swiftly resolving any queries or discrepancies. Oversee treasury matters and reconcile accounts, including inter-company and general ledgers. Handle VAT and TAX reporting and returns with ease. Engage in client-facing revenue and rebate reconciliation. Reconcile supplier statements and address historical discrepancies. Manage one entity and prepare payment runs for authorisation. Respond to and resolve any Accounts queries that may arise. Candidate Requirements: We're looking for someone who brings not only expertise but also enthusiasm to the table. If you meet the following criteria, you might be the perfect fit: Minimum of 5 years of experience in Accounts, with strong knowledge of Quickbooks and BrightPearl. Retail business experience is preferable. Graduate or equivalent in accounting, with progress towards CIMA / ACCA chartership. Excellent organisational and time management skills to meet deadlines. Strong communication skills to collaborate effectively across departments. A questioning mindset with the confidence to challenge established processes and suggest improvements. Proven ability to adapt to changing systems and drive successful implementation of new initiatives. Strong analytical skills and logical thinking to identify and rectify issues within the Accounts process. Experience working with multiple currencies is a plus. A driven, collaborative spirit with a hands-on attitude and eagerness to contribute. Why Join Us? This is not just a job; it's an opportunity to be part of a dynamic team in a thriving retail environment! You will have the chance to make a real impact, enhance your skill set, and grow within an organisation that values initiative and innovation. If you're ready to take your career to the next level, send us your application today! Join our client's finance team and help shape the future of retail finance. We can't wait to see what you bring to the table! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Porsche Retail Group (PRG) have an excellent opportunity for a Used Car Sales Manager to work for one of the world s most iconic brands and join Porsche Centre West London. To apply for this role, you must have senior car sales experience from within an automotive dealership, Role: In this newly created role, reporting to the General Sales Manager, the Used Car Sales Manager (UCM) will be responsible for maximising pre-owned vehicle sales and financial goals for Porsche Centre West London. You will Manage all daily operations associated with the Centre s pre-owned vehicle sales, including vehicle acquisition, inventory, pricing, reconditioning, and marketing Coach the Sales Team in all areas of pre-owned vehicles, and work closely with the Group Used Car Buying and Finance Teams to ensure the Centre meets its KPIs - volume, profit and most importantly, customer satisfaction Deputise in the absence of the General Sales Manager, leading the sales team as and when required. Responsibilities: Collaborate with the Group Used Car Buying Team to manage stock profile, pricing, and disposal of non-retail vehicles Oversee reconditioning processes to ensure budget compliance and timely market readiness Support the General Sales Manager in setting monthly, quarterly, and annual sales targets for used car performance Motivate the Sales Team to meet or exceed used car sales targets and deliver excellent customer service Coach Sales Executives on sales processes, focusing on Trade Ins and Used Car procedures Own the Porsche Online Car Sales system and other advertising platforms, ensuring quality imagery and video Line management of the Digital Media Specialist to optimise digital advertising of used car stock Ensure all used vehicle transactions comply with company policies and legal requirements Maintain accurate records of sales, trades, reconditioning, and appraisals across databases Ensure high customer satisfaction by handling enquiries and escalated complaints professionally, following FCA standards Minimum Qualifications: Experience with online retailing platforms (Autotrader, etc.) Strong knowledge of vehicle valuation, inventory sourcing, and market trends Proven experience within the automotive industry in used car performance Proficiency in dealership management systems (DMS), CRM software, and online inventory tools Excellent leadership, communication, and negotiation skills Knowledge/ understanding of the motor industry and applicable regulatory environment Valid driver's license Desirable Qualifications: Highly organised, able to identity gaps and opportunities in business performance Excellent communication skills and ability to influence a variety of internal and external stakeholders A track record of performing within a fast paced, customer facing, luxury automotive environment Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £50,000. OTE of £90,000 with ability to overachieve. 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Personal Fuel Allowance Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Used Car Sales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Oct 06, 2025
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Used Car Sales Manager to work for one of the world s most iconic brands and join Porsche Centre West London. To apply for this role, you must have senior car sales experience from within an automotive dealership, Role: In this newly created role, reporting to the General Sales Manager, the Used Car Sales Manager (UCM) will be responsible for maximising pre-owned vehicle sales and financial goals for Porsche Centre West London. You will Manage all daily operations associated with the Centre s pre-owned vehicle sales, including vehicle acquisition, inventory, pricing, reconditioning, and marketing Coach the Sales Team in all areas of pre-owned vehicles, and work closely with the Group Used Car Buying and Finance Teams to ensure the Centre meets its KPIs - volume, profit and most importantly, customer satisfaction Deputise in the absence of the General Sales Manager, leading the sales team as and when required. Responsibilities: Collaborate with the Group Used Car Buying Team to manage stock profile, pricing, and disposal of non-retail vehicles Oversee reconditioning processes to ensure budget compliance and timely market readiness Support the General Sales Manager in setting monthly, quarterly, and annual sales targets for used car performance Motivate the Sales Team to meet or exceed used car sales targets and deliver excellent customer service Coach Sales Executives on sales processes, focusing on Trade Ins and Used Car procedures Own the Porsche Online Car Sales system and other advertising platforms, ensuring quality imagery and video Line management of the Digital Media Specialist to optimise digital advertising of used car stock Ensure all used vehicle transactions comply with company policies and legal requirements Maintain accurate records of sales, trades, reconditioning, and appraisals across databases Ensure high customer satisfaction by handling enquiries and escalated complaints professionally, following FCA standards Minimum Qualifications: Experience with online retailing platforms (Autotrader, etc.) Strong knowledge of vehicle valuation, inventory sourcing, and market trends Proven experience within the automotive industry in used car performance Proficiency in dealership management systems (DMS), CRM software, and online inventory tools Excellent leadership, communication, and negotiation skills Knowledge/ understanding of the motor industry and applicable regulatory environment Valid driver's license Desirable Qualifications: Highly organised, able to identity gaps and opportunities in business performance Excellent communication skills and ability to influence a variety of internal and external stakeholders A track record of performing within a fast paced, customer facing, luxury automotive environment Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £50,000. OTE of £90,000 with ability to overachieve. 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Personal Fuel Allowance Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre: Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company: Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Used Car Sales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
