Context Recruitment Limited
Stockton-on-tees, County Durham
Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.
Jun 15, 2026
Full time
Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.
1st / 2nd Line Support Engineer - MSP Whitstable, Kent £28,000 - £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 - £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.
Jun 14, 2026
Full time
1st / 2nd Line Support Engineer - MSP Whitstable, Kent £28,000 - £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients • Troubleshooting Microsoft 365 and Windows desktop issues • Supporting users across desktop, laptop, mobile, and modern workplace environments • Managing Active Directory and user administration tasks • Supporting Intune and endpoint-related issues • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting • Escalating more complex issues to senior engineers where required • Maintaining accurate ticket notes and documentation • Visiting client sites when required • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365 • Windows desktop environments • Active Directory • Intune / endpoint management • Basic networking fundamentals • DNS / DHCP / TCP/IP • Firewalls, switches, and Wi-Fi troubleshooting • Helpdesk / ticketing systems • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role • MSP experience would be highly beneficial • Strong customer service and communication skills • Good troubleshooting ability and willingness to learn • Organised and comfortable managing support tickets • Somebody professional, reliable, and helpful • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies • Opportunity to gain broader technical experience and project exposure • Growing business with a collaborative team culture • £28,000 - £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.
1ST Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
Jun 14, 2026
Full time
1ST Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
Recording Studio Programme Manager London The Organisation Our client is a multi-arts venue. They're on a mission to raise the creative potential of the UK, so give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history. They are now looking for a Recording Studio Programme Manager to join them on a permanent, part-time basis, working 21 hours per week. This can include evening and weekend hours to meet programme needs. The Benefits - Salary of £22,508.05 per annum (£37,513.42 FTE) - 25 days' holiday per year plus bank holidays pro rata, increasing after two years' service up to 30 days - Ability to buy up to three days' annual leave - Pension scheme - Cycle to Work, Tech and Home Scheme - Season Ticket Loan - Employee Assistance Programme (EAP) - Health Cash Plan - Group Life Assurance - Staff discount at our client's bar and café - Complimentary staff tickets - Enhanced Maternity, Paternity and Adoption leave - Staff networks, forums and social groups This is an unmissable opportunity for a technically skilled recording or mixing engineer with creative production experience to join our client's creative organisation. You'll have the chance to be at the heart of a vibrant, creative environment, shaping inspiring studio-based opportunities that help young people build skills, grow in confidence and take meaningful steps towards creative careers. What's more, this part-time role allows you to do deeply rewarding, high-impact work while keeping more space in your week for your own creative practice, projects or other commitments. So, if you're ready to step into a role where your studio knowledge can help young people turn ambition into action, read on and apply today! The Role As the Recording Studio Programme Manager, you will lead the development and delivery of inspiring recording studio programmes that help young people build technical skills, progress their creative ambitions and access opportunities within the creative industries. You will design and manage a diverse programme of recording studio projects for young people, working with artists, tutors and industry partners to create engaging and accessible learning experiences. Involved in a range of projects, you will focus on DAW proficiency, understanding signal flow, microphone techniques, and the use of mixing tools such as EQ and compression. Supporting progression pathways across our client's wider creative offer, you will oversee programme delivery, tutor management, evaluation, safeguarding and budgets while ensuring young people remain at the heart of everything you do. You will also take shared responsibility for the technical aspects of the recording studios, ensuring they are operating as intended, and are well maintained and updated. Additionally, you will: - Act as a point of contact for all studio users - Ensure programmes are inclusive, accessible and supported by effective pastoral guidance - Recruit, manage and support freelance tutors, engineers and technicians - Provide technical support and act as an engineer on recording sessions when required - Ensure all activities comply with safeguarding, health and safety and organisational policies About You To be considered as a Recording Studio Programme Manager, you will need: - Demonstrable technical experience as a recording and/or mix engineer within a studio environment - Demonstrable creative experience and output as a producer, musician, DJ, or sound artist - Experience of managing a facility and/or equipment inventory - Experience of working in culturally diverse settings - A high level of IT competency, with an in-depth understanding of one or more Digital Audio Workstations - The ability to monitor expenditure, keep to a budget and provide budgetary information - Excellent written and verbal communication and presentation skills - Demonstrable people management skills - Excellent organisational and project management skills - A commitment and understanding of diversity and inclusion, particularly in the music sector The successful candidate must have a current and acceptable DBS check or be willing to undertake one due to the nature of the role. Application Deadline : 23rd June 2026 1st Stage Interviews : 2nd July 2026 (online) 2nd Stage Interviews : 8th July 2026 (in-person) Other organisations may call this role Recording Studio Engineer, Mixing Engineer, Sound Engineer, Studio Engineer, Music Producer, Music Production Engineer, Sound Artist, Recording Studio Manager, or Studio Operations Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to help shape exciting, inclusive studio experiences as a Recording Studio Programme Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jun 14, 2026
Full time
Recording Studio Programme Manager London The Organisation Our client is a multi-arts venue. They're on a mission to raise the creative potential of the UK, so give young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history. They are now looking for a Recording Studio Programme Manager to join them on a permanent, part-time basis, working 21 hours per week. This can include evening and weekend hours to meet programme needs. The Benefits - Salary of £22,508.05 per annum (£37,513.42 FTE) - 25 days' holiday per year plus bank holidays pro rata, increasing after two years' service up to 30 days - Ability to buy up to three days' annual leave - Pension scheme - Cycle to Work, Tech and Home Scheme - Season Ticket Loan - Employee Assistance Programme (EAP) - Health Cash Plan - Group Life Assurance - Staff discount at our client's bar and café - Complimentary staff tickets - Enhanced Maternity, Paternity and Adoption leave - Staff networks, forums and social groups This is an unmissable opportunity for a technically skilled recording or mixing engineer with creative production experience to join our client's creative organisation. You'll have the chance to be at the heart of a vibrant, creative environment, shaping inspiring studio-based opportunities that help young people build skills, grow in confidence and take meaningful steps towards creative careers. What's more, this part-time role allows you to do deeply rewarding, high-impact work while keeping more space in your week for your own creative practice, projects or other commitments. So, if you're ready to step into a role where your studio knowledge can help young people turn ambition into action, read on and apply today! The Role As the Recording Studio Programme Manager, you will lead the development and delivery of inspiring recording studio programmes that help young people build technical skills, progress their creative ambitions and access opportunities within the creative industries. You will design and manage a diverse programme of recording studio projects for young people, working with artists, tutors and industry partners to create engaging and accessible learning experiences. Involved in a range of projects, you will focus on DAW proficiency, understanding signal flow, microphone techniques, and the use of mixing tools such as EQ and compression. Supporting progression pathways across our client's wider creative offer, you will oversee programme delivery, tutor management, evaluation, safeguarding and budgets while ensuring young people remain at the heart of everything you do. You will also take shared responsibility for the technical aspects of the recording studios, ensuring they are operating as intended, and are well maintained and updated. Additionally, you will: - Act as a point of contact for all studio users - Ensure programmes are inclusive, accessible and supported by effective pastoral guidance - Recruit, manage and support freelance tutors, engineers and technicians - Provide technical support and act as an engineer on recording sessions when required - Ensure all activities comply with safeguarding, health and safety and organisational policies About You To be considered as a Recording Studio Programme Manager, you will need: - Demonstrable technical experience as a recording and/or mix engineer within a studio environment - Demonstrable creative experience and output as a producer, musician, DJ, or sound artist - Experience of managing a facility and/or equipment inventory - Experience of working in culturally diverse settings - A high level of IT competency, with an in-depth understanding of one or more Digital Audio Workstations - The ability to monitor expenditure, keep to a budget and provide budgetary information - Excellent written and verbal communication and presentation skills - Demonstrable people management skills - Excellent organisational and project management skills - A commitment and understanding of diversity and inclusion, particularly in the music sector The successful candidate must have a current and acceptable DBS check or be willing to undertake one due to the nature of the role. Application Deadline : 23rd June 2026 1st Stage Interviews : 2nd July 2026 (online) 2nd Stage Interviews : 8th July 2026 (in-person) Other organisations may call this role Recording Studio Engineer, Mixing Engineer, Sound Engineer, Studio Engineer, Music Producer, Music Production Engineer, Sound Artist, Recording Studio Manager, or Studio Operations Manager. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to help shape exciting, inclusive studio experiences as a Recording Studio Programme Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Onsite - Monday - Friday Career Progression Competitive Benefits 1st Line Support Engineer Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided. The Role You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Key Responsibilities Act as the first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work closely with colleagues to maintain service levels and response times Assist with maintaining internal technical documentation Identify recurring technical issues and highlight potential improvements Skills & Experience Required Minimum 2 years' experience within an IT support or service desk environment Strong customer service and communication skills Professional and confident telephone manner Good troubleshooting and analytical skills Strong organisational and time management abilities Ability to manage multiple support requests simultaneously Positive, team-oriented approach Willingness to learn and develop new technical skills Technical Experience Candidates should have experience supporting most of the following: Windows 10/11 Microsoft 365 Active Directory / Entra ID SharePoint VoIP systems Mobile device setup and support Basic networking macOS Printers and desktop hardware Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential. What's on Offer Supportive and collaborative working environment Ongoing training and development Exposure to a wide range of technologies and client environments Career progression opportunities Competitive benefits package Job Details Permanent, full-time position Based in Edinburgh (office-based role) Monday to Friday Benefits Company pension Company events Free on-site parking Sick pay Requirements Ability to commute to Edinburgh or relocate before starting Minimum 2 years' technical support experience Minimum 2 years' customer service experience Full UK driving licence essential Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
Jun 14, 2026
Full time
Onsite - Monday - Friday Career Progression Competitive Benefits 1st Line Support Engineer Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided. The Role You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Key Responsibilities Act as the first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work closely with colleagues to maintain service levels and response times Assist with maintaining internal technical documentation Identify recurring technical issues and highlight potential improvements Skills & Experience Required Minimum 2 years' experience within an IT support or service desk environment Strong customer service and communication skills Professional and confident telephone manner Good troubleshooting and analytical skills Strong organisational and time management abilities Ability to manage multiple support requests simultaneously Positive, team-oriented approach Willingness to learn and develop new technical skills Technical Experience Candidates should have experience supporting most of the following: Windows 10/11 Microsoft 365 Active Directory / Entra ID SharePoint VoIP systems Mobile device setup and support Basic networking macOS Printers and desktop hardware Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential. What's on Offer Supportive and collaborative working environment Ongoing training and development Exposure to a wide range of technologies and client environments Career progression opportunities Competitive benefits package Job Details Permanent, full-time position Based in Edinburgh (office-based role) Monday to Friday Benefits Company pension Company events Free on-site parking Sick pay Requirements Ability to commute to Edinburgh or relocate before starting Minimum 2 years' technical support experience Minimum 2 years' customer service experience Full UK driving licence essential Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. What's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £38k - £48k (dependent on experience). Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements 3rd Line IT Infrastructure support Mainly Business-as-Usual: Routine IT operations and maintenance. Office 365: Proficiency in managing and troubleshooting Office 365. Microsoft Exchange: Experience with email server management. Data centres: Knowledge of data centre operations and management. Windows Server (): Ability to support these versions at an advanced level. Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments. Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. Backup technologies: Experience with data backup and recovery solutions. Patching: Knowledge of applying updates and patches to systems. Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. PLEASE APPLY NOW AND DON'T MISS OUT!
Jun 14, 2026
Full time
Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. What's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £38k - £48k (dependent on experience). Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements 3rd Line IT Infrastructure support Mainly Business-as-Usual: Routine IT operations and maintenance. Office 365: Proficiency in managing and troubleshooting Office 365. Microsoft Exchange: Experience with email server management. Data centres: Knowledge of data centre operations and management. Windows Server (): Ability to support these versions at an advanced level. Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments. Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. Backup technologies: Experience with data backup and recovery solutions. Patching: Knowledge of applying updates and patches to systems. Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. PLEASE APPLY NOW AND DON'T MISS OUT!
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
Jun 14, 2026
Full time
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
Overview We are recruiting an IT Security & Infrastructure Engineer to play a key role in maintaining and strengthening a secure, reliable IT environment. This is a hands-on technical position combining infrastructure management and security , where you'll take ownership of systems performance, improve security controls, and support ongoing compliance initiatives including Cyber Essentials and Cyber Essentials Plus . You'll work closely with internal teams to ensure systems are resilient, well-maintained, and aligned to business needs. This is an onsite role and therefore applicants must be commutable to the office. Key Responsibilities Infrastructure & Systems Manage and support core infrastructure across Windows Server, cloud, and on-prem environments Maintain networking, storage, backup, and virtualisation platforms Monitor system performance, capacity, and security posture Support infrastructure upgrades, system changes, and improvement projects Act as an escalation point for technical issues Security & Compliance Support and improve cyber security controls across infrastructure and endpoint environments Assist with Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certification activities Contribute to vulnerability management, patching, and system hardening Support audits, compliance reviews, and risk reduction initiatives Promote good security practices across the organisation Support & User Services Provide 1st and 2nd line support when required Support users with devices, applications, and access issues Manage onboarding and offboarding processes Ensure incidents and service requests are resolved in line with SLAs Continuous Improvement Contribute to infrastructure and security roadmaps Identify opportunities to automate and enhance IT operations Maintain documentation, diagrams, and operational procedures Collaborate with internal stakeholders and external partners Skills & Experience Experience in an infrastructure, systems administration, or IT security role Strong knowledge of Windows Server, Microsoft 365, Active Directory and Entra ID Experience with endpoint management tools (e.g. Intune, Autopilot) Understanding of networking fundamentals (TCP/IP) Experience with patching, system hardening, and vulnerability remediation Strong communication skills with both technical and non-technical users Desirable Experience with Cyber Essentials / CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices
Jun 14, 2026
Full time
Overview We are recruiting an IT Security & Infrastructure Engineer to play a key role in maintaining and strengthening a secure, reliable IT environment. This is a hands-on technical position combining infrastructure management and security , where you'll take ownership of systems performance, improve security controls, and support ongoing compliance initiatives including Cyber Essentials and Cyber Essentials Plus . You'll work closely with internal teams to ensure systems are resilient, well-maintained, and aligned to business needs. This is an onsite role and therefore applicants must be commutable to the office. Key Responsibilities Infrastructure & Systems Manage and support core infrastructure across Windows Server, cloud, and on-prem environments Maintain networking, storage, backup, and virtualisation platforms Monitor system performance, capacity, and security posture Support infrastructure upgrades, system changes, and improvement projects Act as an escalation point for technical issues Security & Compliance Support and improve cyber security controls across infrastructure and endpoint environments Assist with Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certification activities Contribute to vulnerability management, patching, and system hardening Support audits, compliance reviews, and risk reduction initiatives Promote good security practices across the organisation Support & User Services Provide 1st and 2nd line support when required Support users with devices, applications, and access issues Manage onboarding and offboarding processes Ensure incidents and service requests are resolved in line with SLAs Continuous Improvement Contribute to infrastructure and security roadmaps Identify opportunities to automate and enhance IT operations Maintain documentation, diagrams, and operational procedures Collaborate with internal stakeholders and external partners Skills & Experience Experience in an infrastructure, systems administration, or IT security role Strong knowledge of Windows Server, Microsoft 365, Active Directory and Entra ID Experience with endpoint management tools (e.g. Intune, Autopilot) Understanding of networking fundamentals (TCP/IP) Experience with patching, system hardening, and vulnerability remediation Strong communication skills with both technical and non-technical users Desirable Experience with Cyber Essentials / CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices
Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About Us We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The Role We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms Mentoring and supporting junior engineers Producing clear technical documentation and project plans Working directly with clients in both B2B and education environments What We're Looking For Proven 3rd line experience, ideally within an MSP environment Strong skills across a range of technologies including: Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Virtualisation - Hyper-V and/or VMware vSphere Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server - AD, DHCP, DNS, DFS, Group Policy Security - Endpoint protection, patch management, email security Scripting - PowerShell, Bash, or similar Experience delivering or contributing to IT projects end-to-end Excellent communication skills - able to translate technical concepts for non-technical stakeholders A proactive, self-motivated approach with strong documentation habits Requirements Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence What's In It For You Salary up to £50,000 depending on experience Training and industry certifications fully funded - Microsoft, CompTIA, and more Real project ownership and career progression A supportive team culture that values development and innovation Varied, engaging work across a broad client base If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.
Jun 14, 2026
Full time
Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About Us We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The Role We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms Mentoring and supporting junior engineers Producing clear technical documentation and project plans Working directly with clients in both B2B and education environments What We're Looking For Proven 3rd line experience, ideally within an MSP environment Strong skills across a range of technologies including: Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Virtualisation - Hyper-V and/or VMware vSphere Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server - AD, DHCP, DNS, DFS, Group Policy Security - Endpoint protection, patch management, email security Scripting - PowerShell, Bash, or similar Experience delivering or contributing to IT projects end-to-end Excellent communication skills - able to translate technical concepts for non-technical stakeholders A proactive, self-motivated approach with strong documentation habits Requirements Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence What's In It For You Salary up to £50,000 depending on experience Training and industry certifications fully funded - Microsoft, CompTIA, and more Real project ownership and career progression A supportive team culture that values development and innovation Varied, engaging work across a broad client base If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned
Jun 14, 2026
Full time
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Jun 14, 2026
Full time
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations. Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users. You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment. Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes. What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments. You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area. Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service. What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to 35,000 plus 2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 14, 2026
Full time
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations. Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users. You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment. Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes. What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments. You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area. Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service. What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to 35,000 plus 2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
CBSbutler Holdings Limited trading as CBSbutler
Romsey, Hampshire
IT Support Engineer Location: Romsey 5 days per week onsite Duration: 3 Months Rate: 260 per day inside ir35 SC security clearance is required for this role I am looking for an IT Support Engineer for a client of mine who are a leading innovative tech and engineering organisation operating within the UK defence and government space Responsibilities: You will assist in the deployment of Intune to business laptops. There are around 130 devices to migrate in tranche 1, followed by over 650 migrations to complete in later tranches. Duties include: Liaising with staff to arrange Intune deployments. Installing Windows images on laptops. Admin tasks to track progress in Excel. Assisting users to get used to their new devices and resolve any issues along the way. Experience / Skills General 1st/2nd line support experience. Customer service. IT technical support. Installing Windows. Installing software. Problem solving. Intune experience an advantage. If you are interested in this role, please feel free to submit your CV.
Jun 13, 2026
Contractor
IT Support Engineer Location: Romsey 5 days per week onsite Duration: 3 Months Rate: 260 per day inside ir35 SC security clearance is required for this role I am looking for an IT Support Engineer for a client of mine who are a leading innovative tech and engineering organisation operating within the UK defence and government space Responsibilities: You will assist in the deployment of Intune to business laptops. There are around 130 devices to migrate in tranche 1, followed by over 650 migrations to complete in later tranches. Duties include: Liaising with staff to arrange Intune deployments. Installing Windows images on laptops. Admin tasks to track progress in Excel. Assisting users to get used to their new devices and resolve any issues along the way. Experience / Skills General 1st/2nd line support experience. Customer service. IT technical support. Installing Windows. Installing software. Problem solving. Intune experience an advantage. If you are interested in this role, please feel free to submit your CV.
Junior Business Systems Engineer Milton Keynes Hybrid working Kickstart Your Career in Digital Transformation Are you a Computer Science graduate looking to launch your career in a hands-on, high-impact tech role? We re working with an innovative UK engineering business that is investing heavily in digital transformation, automation, and data-driven decision making . This is a rare opportunity to join a growing organisation where you ll gain real responsibility from day one and play a key role in modernising how the business operates. The Opportunity You ll take ownership of in-house IT systems and digital improvement projects , working across the Microsoft Power Platform to build solutions that directly improve business performance. This is not a support-only role you'll be designing, building, and improving systems that are used across the entire organisation. You ll be working with tools such as: Power Apps Power Automate Power BI SQL databases SharePoint & business systems What You ll Be Doing Developing apps, dashboards, and automated workflows using Microsoft Power Platform Integrating data from multiple systems to create a centralised, efficient platform Analysing business processes and identifying opportunities to improve efficiency Building KPI dashboards and reporting tools to support decision making Supporting and maintaining internal systems and providing 1st line IT support Assisting with system upgrades, integrations, and new technology rollouts Working closely with stakeholders to turn business needs into technical solutions What We re Looking For Essential A Computer Science degree (or related STEM discipline) minimum 2:1 Strong interest in software development, data, and systems Understanding of databases, SQL, and programming fundamentals Excellent problem-solving and analytical skills Ability to communicate technical concepts clearly Nice to Have Experience with Power BI, Power Apps, or Power Automate Knowledge of SQL, APIs, or data integration Exposure to programming languages such as C#, Python, or JavaScript Understanding of business processes or workflow mapping Apply Now If you're ready to take your first step into a career in digital transformation, automation, and data systems , apply today. INDKA
Jun 13, 2026
Full time
Junior Business Systems Engineer Milton Keynes Hybrid working Kickstart Your Career in Digital Transformation Are you a Computer Science graduate looking to launch your career in a hands-on, high-impact tech role? We re working with an innovative UK engineering business that is investing heavily in digital transformation, automation, and data-driven decision making . This is a rare opportunity to join a growing organisation where you ll gain real responsibility from day one and play a key role in modernising how the business operates. The Opportunity You ll take ownership of in-house IT systems and digital improvement projects , working across the Microsoft Power Platform to build solutions that directly improve business performance. This is not a support-only role you'll be designing, building, and improving systems that are used across the entire organisation. You ll be working with tools such as: Power Apps Power Automate Power BI SQL databases SharePoint & business systems What You ll Be Doing Developing apps, dashboards, and automated workflows using Microsoft Power Platform Integrating data from multiple systems to create a centralised, efficient platform Analysing business processes and identifying opportunities to improve efficiency Building KPI dashboards and reporting tools to support decision making Supporting and maintaining internal systems and providing 1st line IT support Assisting with system upgrades, integrations, and new technology rollouts Working closely with stakeholders to turn business needs into technical solutions What We re Looking For Essential A Computer Science degree (or related STEM discipline) minimum 2:1 Strong interest in software development, data, and systems Understanding of databases, SQL, and programming fundamentals Excellent problem-solving and analytical skills Ability to communicate technical concepts clearly Nice to Have Experience with Power BI, Power Apps, or Power Automate Knowledge of SQL, APIs, or data integration Exposure to programming languages such as C#, Python, or JavaScript Understanding of business processes or workflow mapping Apply Now If you're ready to take your first step into a career in digital transformation, automation, and data systems , apply today. INDKA
2nd Line Support Engineer Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Jun 13, 2026
Full time
2nd Line Support Engineer Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
1st Line Support Engineer Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided. The Role You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Key Responsibilities Act as the first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work closely with colleagues to maintain service levels and response times Assist with maintaining internal technical documentation Identify recurring technical issues and highlight potential improvements Skills & Experience Required Minimum 2 years experience within an IT support or service desk environment Strong customer service and communication skills Professional and confident telephone manner Good troubleshooting and analytical skills Strong organisational and time management abilities Ability to manage multiple support requests simultaneously Positive, team-oriented approach Willingness to learn and develop new technical skills Technical Experience Candidates should have experience supporting most of the following: Windows 10/11 Microsoft 365 Active Directory / Entra ID SharePoint VoIP systems Mobile device setup and support Basic networking macOS Printers and desktop hardware Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential. What s on Offer Supportive and collaborative working environment Ongoing training and development Exposure to a wide range of technologies and client environments Career progression opportunities Competitive benefits package Job Details Permanent, full-time position Based in Edinburgh (office-based role) Monday to Friday Benefits Company pension Company events Free on-site parking Sick pay Requirements Ability to commute to Edinburgh or relocate before starting Minimum 2 years technical support experience Minimum 2 years customer service experience Full UK driving licence essential Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
Jun 13, 2026
Full time
1st Line Support Engineer Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided. The Role You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Key Responsibilities Act as the first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work closely with colleagues to maintain service levels and response times Assist with maintaining internal technical documentation Identify recurring technical issues and highlight potential improvements Skills & Experience Required Minimum 2 years experience within an IT support or service desk environment Strong customer service and communication skills Professional and confident telephone manner Good troubleshooting and analytical skills Strong organisational and time management abilities Ability to manage multiple support requests simultaneously Positive, team-oriented approach Willingness to learn and develop new technical skills Technical Experience Candidates should have experience supporting most of the following: Windows 10/11 Microsoft 365 Active Directory / Entra ID SharePoint VoIP systems Mobile device setup and support Basic networking macOS Printers and desktop hardware Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential. What s on Offer Supportive and collaborative working environment Ongoing training and development Exposure to a wide range of technologies and client environments Career progression opportunities Competitive benefits package Job Details Permanent, full-time position Based in Edinburgh (office-based role) Monday to Friday Benefits Company pension Company events Free on-site parking Sick pay Requirements Ability to commute to Edinburgh or relocate before starting Minimum 2 years technical support experience Minimum 2 years customer service experience Full UK driving licence essential Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.
UK Sales Manager Defence Sector Location: UK-wide Salary: £55,000 £75,000 + bonus + company car + benefits Type: Full-time, Permanent About the Opportunity We are working on behalf of a market-leading UK engineering and distribution group specialising in fluid control and power solutions . With £112M+ annual turnover , 600 employees, and a national network of engineering centres, the business delivers high-performance hydraulic and pneumatic systems to major industries across the UK. The company combines distribution scale with bespoke engineering capability , designing and manufacturing systems such as: Hydraulic power packs & cylinders High-pressure and filtration systems Valve assemblies & pipework Compressor and lubrication systems With a strong footprint across aerospace, defence, manufacturing, and infrastructure projects (including high-profile UK installations), the business is now investing in significant growth within the Defence sector . The Role What You ll Be Doing This is a high-impact, strategic sales role focused on developing and expanding Defence sector revenue across the UK . You will: Drive new business development targeting Tier 1 & Tier 2 defence contractors (e.g. prime contractors and supply chain partners) Build relationships across procurement, engineering, and technical stakeholders Win and manage projects involving hydraulic systems and components Develop a pipeline across Land, Sea, and Air defence programs Position the business as a key supply chain partner for both components and engineered solutions Collaborate with internal engineering teams to deliver tailored solutions This is a true build role you ll have autonomy and the opportunity to create a strong presence in a rapidly growing sector. Why Join? Join a fast-growing engineering group targeting £125M turnover Huge opportunity in a high-growth UK defence market Ability to shape and own a new vertical within the business Work with industry-leading manufacturers and technologies Strong internal engineering support and national infrastructure What We re Looking For To succeed in this role, you will have: Proven experience in technical sales or business development within engineering Strong track record selling into the Defence sector (essential) Experience selling systems, components, or engineered solutions Ability to develop new business from scratch Confidence engaging with senior technical and procurement stakeholders Self-motivation, commercial awareness, and strong relationship-building skills Package & Benefits Basic salary: £55,000 £75,000 Group bonus scheme Company car (fully expensed) Pension 25 days holiday + bank holidays Long-term career growth within a scaling organisation ATA Recruitment are working exclusively with this client we will be conducting a short list starting today, we will conduct the 1st interview over the phone, and the successful candidates will then be forwarded to our client with our recommendation. If you wish to be considered for this opportunity then please respond with your intention as we are looking to fill this role in the not-so-distant future, you will then be contacting by one of our Recruitment Consultant who will be able to provide more details. Contact: Bav Patel Recruitment Consultant (phone number removed) (url removed) ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website. By applying you accept the terms of our Privacy Notice which can be found on our website ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Jun 13, 2026
Full time
UK Sales Manager Defence Sector Location: UK-wide Salary: £55,000 £75,000 + bonus + company car + benefits Type: Full-time, Permanent About the Opportunity We are working on behalf of a market-leading UK engineering and distribution group specialising in fluid control and power solutions . With £112M+ annual turnover , 600 employees, and a national network of engineering centres, the business delivers high-performance hydraulic and pneumatic systems to major industries across the UK. The company combines distribution scale with bespoke engineering capability , designing and manufacturing systems such as: Hydraulic power packs & cylinders High-pressure and filtration systems Valve assemblies & pipework Compressor and lubrication systems With a strong footprint across aerospace, defence, manufacturing, and infrastructure projects (including high-profile UK installations), the business is now investing in significant growth within the Defence sector . The Role What You ll Be Doing This is a high-impact, strategic sales role focused on developing and expanding Defence sector revenue across the UK . You will: Drive new business development targeting Tier 1 & Tier 2 defence contractors (e.g. prime contractors and supply chain partners) Build relationships across procurement, engineering, and technical stakeholders Win and manage projects involving hydraulic systems and components Develop a pipeline across Land, Sea, and Air defence programs Position the business as a key supply chain partner for both components and engineered solutions Collaborate with internal engineering teams to deliver tailored solutions This is a true build role you ll have autonomy and the opportunity to create a strong presence in a rapidly growing sector. Why Join? Join a fast-growing engineering group targeting £125M turnover Huge opportunity in a high-growth UK defence market Ability to shape and own a new vertical within the business Work with industry-leading manufacturers and technologies Strong internal engineering support and national infrastructure What We re Looking For To succeed in this role, you will have: Proven experience in technical sales or business development within engineering Strong track record selling into the Defence sector (essential) Experience selling systems, components, or engineered solutions Ability to develop new business from scratch Confidence engaging with senior technical and procurement stakeholders Self-motivation, commercial awareness, and strong relationship-building skills Package & Benefits Basic salary: £55,000 £75,000 Group bonus scheme Company car (fully expensed) Pension 25 days holiday + bank holidays Long-term career growth within a scaling organisation ATA Recruitment are working exclusively with this client we will be conducting a short list starting today, we will conduct the 1st interview over the phone, and the successful candidates will then be forwarded to our client with our recommendation. If you wish to be considered for this opportunity then please respond with your intention as we are looking to fill this role in the not-so-distant future, you will then be contacting by one of our Recruitment Consultant who will be able to provide more details. Contact: Bav Patel Recruitment Consultant (phone number removed) (url removed) ATA Recruitment specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis for more opportunities like this one, visit our website. By applying you accept the terms of our Privacy Notice which can be found on our website ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 13, 2026
Full time
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer Dereham 5 Month Contract My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: Provide 1st and 2nd line IT support across the business Troubleshoot and resolve issues related to Microsoft 365, Active Directory, and Windows 11 Diagnose and resolve network connectivity and general infrastructure issues Support technology updates and contribute to ITIL best practices Assist with additional IT projects and ongoing technical initiatives IT Support Engineer Experience/Technologies: Windows 10/11 administration, troubleshooting, and end-user support Microsoft 365 / Office 365 and Intune administration and support Active Directory administration and user/account management Ticketing system management and response to user support requests Strong communication and interpersonal skills The successful IT Support Engineer candidate will be commutable 5 days a week to Dereham. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Jun 13, 2026
Contractor
IT Support Engineer Dereham 5 Month Contract My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: Provide 1st and 2nd line IT support across the business Troubleshoot and resolve issues related to Microsoft 365, Active Directory, and Windows 11 Diagnose and resolve network connectivity and general infrastructure issues Support technology updates and contribute to ITIL best practices Assist with additional IT projects and ongoing technical initiatives IT Support Engineer Experience/Technologies: Windows 10/11 administration, troubleshooting, and end-user support Microsoft 365 / Office 365 and Intune administration and support Active Directory administration and user/account management Ticketing system management and response to user support requests Strong communication and interpersonal skills The successful IT Support Engineer candidate will be commutable 5 days a week to Dereham. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
IT Field Service Engineer Location: Leeds (LS10) with travel across Yorkshire Salary: £25,000 to £30,000 p.a Contract: Full-time, permanent Hours: Monday to Friday Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on. What the role looks like day to day: You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required. What you will be doing: Providing on-site technical support. Diagnosing and resolving hardware, software and network issues. Installing and configuring hardware and software. Supporting and maintaining IT systems. Carrying out system updates, backups and security patching. Managing Active Directory and Group Policy tasks. Maintaining accurate records of support work. Supporting a range of equipment including desktops, laptops, printers and other on-site technology. What they are looking for: A full driving licence and access to your own vehicle is essential. You must be able to pass an enhanced DBS check due to the environments you will be working in. Experience in an IT support or technical support role. At least 2 years experience in a 1st or 2nd line support position. Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers. Experience with Active Directory and Group Policy. Confident troubleshooting hardware and software issues. Comfortable working with ticketing systems and logging support activity. Clear communication skills when dealing with both technical and non-technical users. Able to manage your own workload and work independently. Experience with printers and basic Apple device support is useful. This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place. What you get: A starting salary of £25,000 to £30,000 depending on experience. Company pension. Ongoing training and support for certifications. Opportunity to develop your technical skills across a range of environments. Varied, field-based role. Long-term opportunity within a growing IT provider. For more information, please get in touch with our Sheffield Team on (phone number removed). Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
Jun 13, 2026
Full time
IT Field Service Engineer Location: Leeds (LS10) with travel across Yorkshire Salary: £25,000 to £30,000 p.a Contract: Full-time, permanent Hours: Monday to Friday Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on. What the role looks like day to day: You will travel to client sites, resolve IT issues on site, install equipment and support users directly. You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution. You will manage your own time and workload, moving between sites as required. What you will be doing: Providing on-site technical support. Diagnosing and resolving hardware, software and network issues. Installing and configuring hardware and software. Supporting and maintaining IT systems. Carrying out system updates, backups and security patching. Managing Active Directory and Group Policy tasks. Maintaining accurate records of support work. Supporting a range of equipment including desktops, laptops, printers and other on-site technology. What they are looking for: A full driving licence and access to your own vehicle is essential. You must be able to pass an enhanced DBS check due to the environments you will be working in. Experience in an IT support or technical support role. At least 2 years experience in a 1st or 2nd line support position. Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers. Experience with Active Directory and Group Policy. Confident troubleshooting hardware and software issues. Comfortable working with ticketing systems and logging support activity. Clear communication skills when dealing with both technical and non-technical users. Able to manage your own workload and work independently. Experience with printers and basic Apple device support is useful. This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place. What you get: A starting salary of £25,000 to £30,000 depending on experience. Company pension. Ongoing training and support for certifications. Opportunity to develop your technical skills across a range of environments. Varied, field-based role. Long-term opportunity within a growing IT provider. For more information, please get in touch with our Sheffield Team on (phone number removed). Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
