Retail Sales & Customer Service

Due to ongoing growth, we have a Retail Sales & Customer Service role at Red Carpet Ready - the UK's Largest Dress Specialists! Along with a salary package of circa £30,000 per annum, we offer a range of benefits including:

• Uncapped overtime during peak season (August - May)
• A performance-related bonus scheme
• Generous staff discounts (20%)
• Regular company events
• 30 days annual leave, including Bank Holidays
• A focus on promoting & developing staff within the company, with a focus on career progression.
• Company trips
• Staff recognition and reward evenings
• Closure on Mother's/Father's Day & during Christmas (unlike most other retailers)

What you'll be doing in this Retail Sales & Customer Service role at Red Carpet Ready:Sales

• You must be a strong salesperson as you will be leading the team. You will be charismatic & fun with customers, delivering the WOW Red Carpet Ready experience that we are famous for.
• Be positively remembered by our customers - Red Carpet Ready is all about personality.
• Strong ability to communicate effectively, motivate your team, hit targets & advise staff of all company changes to products or processes.

Customer Service/Operations

• This department is very task orientated - attention to detail and checkbacks across your team are critical.
• Ability to respond to queries calmly & confidently
• Must be dynamic in your approach to workload

Shop Floor Management

• On your shift, you will be responsible for managing our retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend.
• Be an ambassador to providing first class service.
• You will be the initial Meet & Greet Host to our customers, so must be clear, comfortable and confident when addressing large groups.

Training

• You will be key in helping recruit your retail team.
• Assist in staff development schemes, which take staff from being new recruits to fully-fledged sales staff through achieving set KPIs & milestones.
• Oversee & assess the training from your team to ensure consistency throughout
• Assist in creating development plans for existing staff to promote progression.

What we're looking for in this Retail Sales & Customer Service role:

• You'll work directly with customers at Red Carpet Ready, so you need a warm, memorable personality.
• You'll create a fun experience, deliver outstanding service, and encourage them to leave glowing reviews after finding their dream dress.
• You must be a confident and calm leader.
• You should be able to sell, lead, and train a retail sales team.
• You need to enjoy a fast-paced environment, stay energetic, work on your feet all day, and handle multiple appointments. We're looking for outgoing, high-performing people who love the brand and bring great ideas.
• You should feel confident joining photos and videos, and enjoy doing fun end-of-appointment interviews.
• You'll represent Red Carpet Ready with great style and a polished appearance that makes a strong first impression.
• A flexible, hardworking, can-do attitude is essential and will be recognised.
• You must be available to work evenings, weekends, and school holidays during our peak season (August-March).

This is a fantastic opportunity to join us! We are winners of UK Employer of the Year 2025, Most Inspiring Businesswoman 2025, Best Business 2022, Businessperson of the Year 2023, the Women in Business Awards & Prom Queen on Channel 5. We were also named as one of the UK's Top 100 fastest growing female-led companies in 2023. We are one of the best- paying companies in the Lincoln area and there are many opportunities for ongoing promotion. If you are interested in this Retail Sales & Customer Service role, please click apply online and upload an updated copy of your CV along with a covering letter. The cover letter MUST include why you would be suitable to join our award-winning team, why you believe you are perfect for this job and what interest you about Red Carpet Ready!