Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate £18.32/Hr through UMB £14.11/Hr through basic PAYE Contract 12 Months contract Location: Nottingham OR Milton Keynes Security Required: SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Company Values Keep skills up to date with IT industry standards as appropriate to the role/contract Attain and maintain accreditations as appropriate to the role/Contract Key Requirements Works under supervision. Uses minor discretion. Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy, and numeracy skills to support in customers language Demonstrates awareness of health and safety at work. We would expect extended understanding of PC usage Strong communication skills with a proactive approach to solutions At least 18 months experience of working on a service desk/call centre Customer Service experience is essential at this level Ability to perform ticket analysis and report on trends Ability to handle excel, ppt at a basic level Ability to work independently and meet deadlines Demonstrate project management skills in account-related projects Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 30, 2026
Contractor
Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate £18.32/Hr through UMB £14.11/Hr through basic PAYE Contract 12 Months contract Location: Nottingham OR Milton Keynes Security Required: SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Company Values Keep skills up to date with IT industry standards as appropriate to the role/contract Attain and maintain accreditations as appropriate to the role/Contract Key Requirements Works under supervision. Uses minor discretion. Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy, and numeracy skills to support in customers language Demonstrates awareness of health and safety at work. We would expect extended understanding of PC usage Strong communication skills with a proactive approach to solutions At least 18 months experience of working on a service desk/call centre Customer Service experience is essential at this level Ability to perform ticket analysis and report on trends Ability to handle excel, ppt at a basic level Ability to work independently and meet deadlines Demonstrate project management skills in account-related projects Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Jan 30, 2026
Contractor
Helpdesk Administrator Basingstoke We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes. Key Responsibilities Customer & Communication Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system. Provide phone cover and inbox monitoring as required by the Team Leader. Deliver a professional, efficient, and effective service experience at all times. Work Order Management Raise new work orders for Contract Managers and reactive work orders for engineers. Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions. Allocate and schedule work orders to engineers or subcontractors. Monitor delays and ensure SLA compliance. Conduct daily reviews of work orders in Return, Rejected, and Awaiting Parts statuses and update/assign accordingly. Complete and close work orders once all documentation is received. Engineer & Subcontractor Coordination Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs. Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS). Arrange site escorts where required. Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details. Make corrections to engineer time records and job alignment when needed. Admin & Compliance Monitor CCC/central inboxes for closure paperwork and updates. Review performance reports and take corrective actions to improve results. Action escalations for outstanding remedial tasks. Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams. Hire equipment when required to support operations. Provide support and cover for other regions when necessary. Performance Work towards individual performance targets and contribute to the wider team s objectives. Support Contract Managers with administrative and operational requirements.
Join Gattaca and lead the way in shaping talent for the future of Technology Are you a strategic recruiter with a passion for technology and a drive to build lasting client relationships? We're looking for a Senior Recruitment Consultant to lead and grow a Technology contract desk within our thriving team at Gattaca. In this role, you'll take ownership of a contract market with significant room to expand. You'll have full autonomy to engage clients, develop new relationships, and open doors across a wide range of technology skillsets. You won't be limited to a narrow remit: you'll have the freedom to explore new sectors, cross-sell seamlessly with our specialist teams, and create opportunities wherever you see potential. If you're commercially minded and love building something of your own, this desk is primed for growth. What's in it for you? Step into a relatively warm, opportunity rich desk with plenty of untapped potential. Joining an energised, social team that celebrates success and values collaboration. Opportunity to attend industry events and expand your network with key stakeholders. We are looking for individuals with; Proven success in recruiting (technology experience isn't essential) A commercially driven, results-focused mindset with the motivation to own and grow a high-demand market. Ideally experience with a contract desk but this is not essential - we can offer training on this area. Who are we? For over 35 years, Gattaca has been helping clients across the world grow by solving their biggest talent challenges. Every day we aim to deliver a service that is so trusted that our clients, candidates, colleagues, and suppliers recommend us without hesitation. It's our vision to become the STEM talent partner of choice, and we need you to help us get there.At Gattaca, our values are the backbone of everything we do: Trust, Professionalism, Ambition, and FUN. This, paired with the tools and industry leading training we can provide, will help to elevate your career. What we offer; A warm, welcoming team with a positive and inclusive culture. Support and mentoring from experienced professionals. Flexible working options to support your wellbeing and work-life balance. Incentives including all-inclusive team holidays, regular socials, and more. Free on-site parking and a competitive benefits package Ready to lead in one of the most exciting areas of tech recruitment? Apply now and help shape the future of Cloud & Security hiring at Gattaca. "Great people, very easy to deal with and above all, honest, which is exactly what you need in recruitment."- Mark (Recruitment Consultant) Recruitment Process Gattaca is dedicated to helping our people to realise their full potential. We understand the value a diverse workforce brings to every workplace and in everything we do, we are committed to promoting diversity, inclusion and accessibility. We welcome applications from all backgrounds and encourage you to consider a career with Gattaca, if there is anything we can do to make our recruitment processes better for you, tell us. Our recruitment process will include a combination of telephone, video and face to face interviews for you to showcase your talents and potential. We offer reasonable adjustments to accommodate the needs of our applicants, such as providing interview questions in advance, offering written formats, changing interview times, structure, or settings, and arranging office visits before the interview. This list is not exhaustive, and we are open to considering any additional adjustments to support our candidates. ID:367352
Jan 30, 2026
Full time
Join Gattaca and lead the way in shaping talent for the future of Technology Are you a strategic recruiter with a passion for technology and a drive to build lasting client relationships? We're looking for a Senior Recruitment Consultant to lead and grow a Technology contract desk within our thriving team at Gattaca. In this role, you'll take ownership of a contract market with significant room to expand. You'll have full autonomy to engage clients, develop new relationships, and open doors across a wide range of technology skillsets. You won't be limited to a narrow remit: you'll have the freedom to explore new sectors, cross-sell seamlessly with our specialist teams, and create opportunities wherever you see potential. If you're commercially minded and love building something of your own, this desk is primed for growth. What's in it for you? Step into a relatively warm, opportunity rich desk with plenty of untapped potential. Joining an energised, social team that celebrates success and values collaboration. Opportunity to attend industry events and expand your network with key stakeholders. We are looking for individuals with; Proven success in recruiting (technology experience isn't essential) A commercially driven, results-focused mindset with the motivation to own and grow a high-demand market. Ideally experience with a contract desk but this is not essential - we can offer training on this area. Who are we? For over 35 years, Gattaca has been helping clients across the world grow by solving their biggest talent challenges. Every day we aim to deliver a service that is so trusted that our clients, candidates, colleagues, and suppliers recommend us without hesitation. It's our vision to become the STEM talent partner of choice, and we need you to help us get there.At Gattaca, our values are the backbone of everything we do: Trust, Professionalism, Ambition, and FUN. This, paired with the tools and industry leading training we can provide, will help to elevate your career. What we offer; A warm, welcoming team with a positive and inclusive culture. Support and mentoring from experienced professionals. Flexible working options to support your wellbeing and work-life balance. Incentives including all-inclusive team holidays, regular socials, and more. Free on-site parking and a competitive benefits package Ready to lead in one of the most exciting areas of tech recruitment? Apply now and help shape the future of Cloud & Security hiring at Gattaca. "Great people, very easy to deal with and above all, honest, which is exactly what you need in recruitment."- Mark (Recruitment Consultant) Recruitment Process Gattaca is dedicated to helping our people to realise their full potential. We understand the value a diverse workforce brings to every workplace and in everything we do, we are committed to promoting diversity, inclusion and accessibility. We welcome applications from all backgrounds and encourage you to consider a career with Gattaca, if there is anything we can do to make our recruitment processes better for you, tell us. Our recruitment process will include a combination of telephone, video and face to face interviews for you to showcase your talents and potential. We offer reasonable adjustments to accommodate the needs of our applicants, such as providing interview questions in advance, offering written formats, changing interview times, structure, or settings, and arranging office visits before the interview. This list is not exhaustive, and we are open to considering any additional adjustments to support our candidates. ID:367352
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 30, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
The essentials Permanent, full-time (part-time considered) £32,000 - £35,000 (depending on experience) Hybrid working with 2 days per week based in our Bath office Expected start date of 26th May 2026 The Geological Society Publishing House has an exciting opportunity within the publishing operations team for a Publishing Platform Lead to maintain our established flagship publishing platform the Lyell Collection. Who are we? Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity. We have a membership (Fellowship) of c. 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics. We have been a major publisher within the community since 1811. An independent and international publisher, we are dedicated to providing a high-quality service to geoscientists globally and any surplus is invested to support our discipline. We publish a diverse range of books and journals on the Lyell Collection, with over 10,000 pages of new peer-reviewed geoscience literature being made available every year. Overall responsibilities / requirements To oversee the smooth running of the Society s publishing platform, which showcases our portfolio of online titles. Reporting to the Head of Publishing Operations (HoPO), you will be chiefly responsible for the management, support and maintenance of the Atypon powered Lyell Collection platform. You will collaborate with vendors and internal stakeholders to ensure seamless operations and stay up to date with the latest emerging platform technologies. You will be responsible for maintaining the Society s online publishing platforms, so an understanding of a range of standard integrations, workflows, html and XML is essential. Key accountabilities Platform maintenance Oversee and maintain the Atypon Web Admin Tool (WAT) for the Society s scholarly book and journal platform. Manage a queue of platform maintenance and change requests, including triage, feasibility analysis, testing and quality assurance. Serve as the primary point of contact for reporting platform issues to Atypon (the hosting provider), managing communications, and monitoring the support ticket system to ensure timely resolution. Provide technical support and troubleshoot platform issues reported internally and communicate resolution statuses. Support development of new platform features and assist with implementation and QA. Maintain, validate, edit, and troubleshoot JATS XML while staying current with JATS and NISO standards and ensuring vendor compliance. Set up new pages and journal/book series sites within the platform as needed, ensuring all new website content is consistent with site templates and branding. Ensure that any new developments are tested and work as per requirements, utilizing the test facilities of the platform via sandbox areas. Third party tools and services Act as the point of contact with vendors who provide supporting or downstream services for the Lyell Collection, e.g. CrossRef, Digital Science, indexing services etc. Oversee the smooth deposit of selected content via Zipline into the GeoScienceWorld (GSW) platform, hosted by Silverchair. This is published via multiresolution doi on both the Lyell Collection and GSW. Accessibility Manage web accessibility compliance in collaboration with internal teams and external vendors by overseeing the implementation of necessary improvements in line with publishing standards and directives. Check that any changes in XML tagging or online display meet accessibility requirements. The duties and responsibilities highlighted in this Job Description are indicative and may vary over time. As required, post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post. What we re looking for We recognise that the right person for this role may not meet all of the criteria but may also bring different strengths and experience. If you demonstrate most skills and are eager to work for the Society, please do go ahead and apply. Essential Experience with STM publishing platforms (Atypon greatly preferred) Strong working knowledge of JATS (and BITS) XML and HTML Experience at working with CrossRef and content registration Experience with web accessibility standards (WCAG), including their application in evaluating, developing, or maintaining accessible digital content and platforms. Experience in QA testing, issue identification, and reporting to support platform quality and improvement. Excellent IT proficiency and full familiarity with the normal range of office/publishing software Strong troubleshooting, analytical, and problem-solving skills. Skilled in workflow documentation and technical communication. Effective facilitator and communicator with both technical and non-technical audiences. Organized, deadline-oriented, and able to manage multiple priorities. Graduate (or higher) level qualification Desirable Experience with Atypon s WAT publishing platform experience console Experience with Atypon Insights reporting system Publishing platform experience Multiresolution DOI knowledge Experience using ticketed support systems, such as JIRA, Freshdesk, Salesforce Google Analytics Strong project management skills Experience collaborating across teams and an ability to contribute to a culture of continuous improvement Experience of working for a learned or professional society (or other charitable organisation with trustees, committees and volunteers) Ability to update accessibility statements and VPATs. Person specification Excellent interpersonal skills, and a commitment to collaborative working across the Society Self-motivated, proactive, with the confidence to act independently and with a flexible approach A commitment to personal development and learning Ability to work under pressure and to deadlines, prioritising work accordingly Positivity and enthusiasm A bit about us The Geological Society is a registered charity and employs just under 60 staff at its offices in London and Bath. The Society Publishing House is based in Bath, from where we provide a full publishing service to an international geoscience community across a portfolio of books, journals, and associated products. As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including: 25 days basic holiday entitlement when you start, increasing up to 30 days with continued service (pro-rated for part-time staff) Option to purchase up to 2 days extra holiday days per year Contributary pension scheme with 10% employer contribution Access to 24/7 online GP with mental health & wellbeing counselling Free premium Headspace account for you and 2 members of friends/family Discounts and recognitions scheme Cycle to Work scheme Season Ticket Loan scheme Life Assurance and Income Protection schemes Free access to Royal Academy exhibitions Free Geological Society Fellow membership for qualified staff The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society s commitment to diversity, equality and inclusion. How to apply To apply for this position, please click the 'Apply' button above to be taken through to our recruitment page with full contact details. As part of our inclusive recruitment initiative, we have introduced the concept of anonymous recruiting in order to evaluate applicants solely on their skills and experience. With this in mind, we encourage you to: Anonymise your application by stating only your initials in your CV (including your file name) and cover letter. State your initials only in the subject line when sending your application. Ensure that you have included your contact email and number, as well as dates when you will not be available or might have difficulty with the indicative timetable. First round interviews will take place remotely. Please let us know if you will require any special provisions to be made should you be called for an interview. We regret that unsuccessful candidates will not be contacted. All applicants must have the right to work in the UK. We are currently unable to support visa applications. . click apply for full job details
Jan 30, 2026
Full time
The essentials Permanent, full-time (part-time considered) £32,000 - £35,000 (depending on experience) Hybrid working with 2 days per week based in our Bath office Expected start date of 26th May 2026 The Geological Society Publishing House has an exciting opportunity within the publishing operations team for a Publishing Platform Lead to maintain our established flagship publishing platform the Lyell Collection. Who are we? Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity. We have a membership (Fellowship) of c. 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics. We have been a major publisher within the community since 1811. An independent and international publisher, we are dedicated to providing a high-quality service to geoscientists globally and any surplus is invested to support our discipline. We publish a diverse range of books and journals on the Lyell Collection, with over 10,000 pages of new peer-reviewed geoscience literature being made available every year. Overall responsibilities / requirements To oversee the smooth running of the Society s publishing platform, which showcases our portfolio of online titles. Reporting to the Head of Publishing Operations (HoPO), you will be chiefly responsible for the management, support and maintenance of the Atypon powered Lyell Collection platform. You will collaborate with vendors and internal stakeholders to ensure seamless operations and stay up to date with the latest emerging platform technologies. You will be responsible for maintaining the Society s online publishing platforms, so an understanding of a range of standard integrations, workflows, html and XML is essential. Key accountabilities Platform maintenance Oversee and maintain the Atypon Web Admin Tool (WAT) for the Society s scholarly book and journal platform. Manage a queue of platform maintenance and change requests, including triage, feasibility analysis, testing and quality assurance. Serve as the primary point of contact for reporting platform issues to Atypon (the hosting provider), managing communications, and monitoring the support ticket system to ensure timely resolution. Provide technical support and troubleshoot platform issues reported internally and communicate resolution statuses. Support development of new platform features and assist with implementation and QA. Maintain, validate, edit, and troubleshoot JATS XML while staying current with JATS and NISO standards and ensuring vendor compliance. Set up new pages and journal/book series sites within the platform as needed, ensuring all new website content is consistent with site templates and branding. Ensure that any new developments are tested and work as per requirements, utilizing the test facilities of the platform via sandbox areas. Third party tools and services Act as the point of contact with vendors who provide supporting or downstream services for the Lyell Collection, e.g. CrossRef, Digital Science, indexing services etc. Oversee the smooth deposit of selected content via Zipline into the GeoScienceWorld (GSW) platform, hosted by Silverchair. This is published via multiresolution doi on both the Lyell Collection and GSW. Accessibility Manage web accessibility compliance in collaboration with internal teams and external vendors by overseeing the implementation of necessary improvements in line with publishing standards and directives. Check that any changes in XML tagging or online display meet accessibility requirements. The duties and responsibilities highlighted in this Job Description are indicative and may vary over time. As required, post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post. What we re looking for We recognise that the right person for this role may not meet all of the criteria but may also bring different strengths and experience. If you demonstrate most skills and are eager to work for the Society, please do go ahead and apply. Essential Experience with STM publishing platforms (Atypon greatly preferred) Strong working knowledge of JATS (and BITS) XML and HTML Experience at working with CrossRef and content registration Experience with web accessibility standards (WCAG), including their application in evaluating, developing, or maintaining accessible digital content and platforms. Experience in QA testing, issue identification, and reporting to support platform quality and improvement. Excellent IT proficiency and full familiarity with the normal range of office/publishing software Strong troubleshooting, analytical, and problem-solving skills. Skilled in workflow documentation and technical communication. Effective facilitator and communicator with both technical and non-technical audiences. Organized, deadline-oriented, and able to manage multiple priorities. Graduate (or higher) level qualification Desirable Experience with Atypon s WAT publishing platform experience console Experience with Atypon Insights reporting system Publishing platform experience Multiresolution DOI knowledge Experience using ticketed support systems, such as JIRA, Freshdesk, Salesforce Google Analytics Strong project management skills Experience collaborating across teams and an ability to contribute to a culture of continuous improvement Experience of working for a learned or professional society (or other charitable organisation with trustees, committees and volunteers) Ability to update accessibility statements and VPATs. Person specification Excellent interpersonal skills, and a commitment to collaborative working across the Society Self-motivated, proactive, with the confidence to act independently and with a flexible approach A commitment to personal development and learning Ability to work under pressure and to deadlines, prioritising work accordingly Positivity and enthusiasm A bit about us The Geological Society is a registered charity and employs just under 60 staff at its offices in London and Bath. The Society Publishing House is based in Bath, from where we provide a full publishing service to an international geoscience community across a portfolio of books, journals, and associated products. As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including: 25 days basic holiday entitlement when you start, increasing up to 30 days with continued service (pro-rated for part-time staff) Option to purchase up to 2 days extra holiday days per year Contributary pension scheme with 10% employer contribution Access to 24/7 online GP with mental health & wellbeing counselling Free premium Headspace account for you and 2 members of friends/family Discounts and recognitions scheme Cycle to Work scheme Season Ticket Loan scheme Life Assurance and Income Protection schemes Free access to Royal Academy exhibitions Free Geological Society Fellow membership for qualified staff The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society s commitment to diversity, equality and inclusion. How to apply To apply for this position, please click the 'Apply' button above to be taken through to our recruitment page with full contact details. As part of our inclusive recruitment initiative, we have introduced the concept of anonymous recruiting in order to evaluate applicants solely on their skills and experience. With this in mind, we encourage you to: Anonymise your application by stating only your initials in your CV (including your file name) and cover letter. State your initials only in the subject line when sending your application. Ensure that you have included your contact email and number, as well as dates when you will not be available or might have difficulty with the indicative timetable. First round interviews will take place remotely. Please let us know if you will require any special provisions to be made should you be called for an interview. We regret that unsuccessful candidates will not be contacted. All applicants must have the right to work in the UK. We are currently unable to support visa applications. . click apply for full job details
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Assistant General Counsel - Litigation will serve as a senior litigator responsible for leading and managing Kraken's global civil litigation portfolio. This role provides strategic oversight across high-stakes commercial, consumer, employment, IP, and securities litigation. The Assistant General Counsel will report to Kraken's Deputy General Counsel and Head of Litigation and will partner closely with executives, cross-functional stakeholders, and outside counsel to drive consistent litigation strategy, reduce spend volatility, and ensure disciplined, defensible approaches across all litigation matters. The opportunity Managing complex litigation matters requiring senior-level judgment and executive visibility. Directing outside counsel in the U.S. and internationally; setting strategy, budget expectations, and quality control on all major matters. Overseeing complex dispute categories including consumer class actions, commercial disputes, employment litigation, IP threats, and international regulatory appeals. Developing and executing cross-border litigation strategies, including jurisdictional challenges, arbitration enforcement, and international discovery. Collaborating with Product Legal, Compliance, Employment Legal, Security, and other teams on pre-litigation risk mitigation and early case assessment. Leading and contributing to Litigation's process uplift initiatives. Providing concise, executive-level reporting and risk assessments to senior leadership and the Board. Skills you should HODL 10+ years of relevant experience litigating financial services or technology matters, whether in-house, in government, or at a top law firm Admission to practice law in the US, UK, or Canada A proactive, entrepreneurial mindset An opportunity-making attitude, using the law to increase the company's optionality An interest in crypto Nice to haves Experience resolving client legal threats, particularly in technology or financial services Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Jan 30, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Assistant General Counsel - Litigation will serve as a senior litigator responsible for leading and managing Kraken's global civil litigation portfolio. This role provides strategic oversight across high-stakes commercial, consumer, employment, IP, and securities litigation. The Assistant General Counsel will report to Kraken's Deputy General Counsel and Head of Litigation and will partner closely with executives, cross-functional stakeholders, and outside counsel to drive consistent litigation strategy, reduce spend volatility, and ensure disciplined, defensible approaches across all litigation matters. The opportunity Managing complex litigation matters requiring senior-level judgment and executive visibility. Directing outside counsel in the U.S. and internationally; setting strategy, budget expectations, and quality control on all major matters. Overseeing complex dispute categories including consumer class actions, commercial disputes, employment litigation, IP threats, and international regulatory appeals. Developing and executing cross-border litigation strategies, including jurisdictional challenges, arbitration enforcement, and international discovery. Collaborating with Product Legal, Compliance, Employment Legal, Security, and other teams on pre-litigation risk mitigation and early case assessment. Leading and contributing to Litigation's process uplift initiatives. Providing concise, executive-level reporting and risk assessments to senior leadership and the Board. Skills you should HODL 10+ years of relevant experience litigating financial services or technology matters, whether in-house, in government, or at a top law firm Admission to practice law in the US, UK, or Canada A proactive, entrepreneurial mindset An opportunity-making attitude, using the law to increase the company's optionality An interest in crypto Nice to haves Experience resolving client legal threats, particularly in technology or financial services Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Morgan Hunt is an award winning, specialist recruitment consultancy, with more than 25 years of success as a leading market provider in a variety of industries in the public, private and not for profit sectors.We understand the benefits of flexible working, so we offer hybrid working options. We offer full autonomy and trust as we understand everyone works differently. Our management team understands how to help both experienced and new recruiters flourish, they're focused on results rather than KPI tracking. Our market leading CRM system will allow you to streamline your day. We have high growth plans; grow your individual desk and business as the company grows.As part of our continued growth, we are looking for an experienced Recruitment Consultant to join our Charity & Social Care Delivery Team in London. This is an ideal opportunity for someone with proven experience recruiting within the charity sector who prefers a delivery-focused role without Business Development responsibilities.In this position, you will focus solely on candidate management and resourcing, supporting recruitment across key areas including Homelessness, Substance Misuse, Domestic Violence, and Mental Health services. You'll play a vital role in connecting skilled professionals with organisations making a meaningful social impact. Salary: £26,000-£32,000 Base (Plus Commission) Location: London - 5 Days in the office The ideal candidate Experience of recruiting into the Charity Sector. Must have experience of running a high performing desk within an Agency setting. Confident on the phone Experience of Compliance Good research skills and the desire to be an expert in your field Background in agency recruitment is essential A great team player, willingness to go above and beyond to exceed expectations A sense of urgency, ability to work to deadlines. Key role responsibilities Candidate management Takes ownership of candidate pool generation through Targeted advertising and networking through LinkedIn and other relevant professional media sources Monitoring job boards Generating referrals Administrative compliance - effectively registering candidates to build candidate database Ensures that all aspects of candidate care, both prior to and post placement, are delivered to Morgan Hunt's standards - ensuring continuity of communication Benefits & Perks: We care about your well-being and want you to feel motivated and appreciated. To reward you for your hard work we have lots of Benefits & Perks. Fantastic Bonus Scheme Matched Pension contribution up to 5% Hybrid working options - A mixture of Homeworking and Offices Quarterly Awards with prizes varying from a bottle of champagne to International travel Summer and Christmas Party 1 additional day awarded for each full year's service- Maximum 5 additional days. Day off on your Morgan Hunt Birthday. All employees are eligible to receive free pension and investment advice on a quarterly basis through our partner Lemonade. Up to 28 Days Annual Leave Buy Additional Annual Leave- After 1 years' service, staff can purchase up to an additional 5 days holiday. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Jan 30, 2026
Full time
Morgan Hunt is an award winning, specialist recruitment consultancy, with more than 25 years of success as a leading market provider in a variety of industries in the public, private and not for profit sectors.We understand the benefits of flexible working, so we offer hybrid working options. We offer full autonomy and trust as we understand everyone works differently. Our management team understands how to help both experienced and new recruiters flourish, they're focused on results rather than KPI tracking. Our market leading CRM system will allow you to streamline your day. We have high growth plans; grow your individual desk and business as the company grows.As part of our continued growth, we are looking for an experienced Recruitment Consultant to join our Charity & Social Care Delivery Team in London. This is an ideal opportunity for someone with proven experience recruiting within the charity sector who prefers a delivery-focused role without Business Development responsibilities.In this position, you will focus solely on candidate management and resourcing, supporting recruitment across key areas including Homelessness, Substance Misuse, Domestic Violence, and Mental Health services. You'll play a vital role in connecting skilled professionals with organisations making a meaningful social impact. Salary: £26,000-£32,000 Base (Plus Commission) Location: London - 5 Days in the office The ideal candidate Experience of recruiting into the Charity Sector. Must have experience of running a high performing desk within an Agency setting. Confident on the phone Experience of Compliance Good research skills and the desire to be an expert in your field Background in agency recruitment is essential A great team player, willingness to go above and beyond to exceed expectations A sense of urgency, ability to work to deadlines. Key role responsibilities Candidate management Takes ownership of candidate pool generation through Targeted advertising and networking through LinkedIn and other relevant professional media sources Monitoring job boards Generating referrals Administrative compliance - effectively registering candidates to build candidate database Ensures that all aspects of candidate care, both prior to and post placement, are delivered to Morgan Hunt's standards - ensuring continuity of communication Benefits & Perks: We care about your well-being and want you to feel motivated and appreciated. To reward you for your hard work we have lots of Benefits & Perks. Fantastic Bonus Scheme Matched Pension contribution up to 5% Hybrid working options - A mixture of Homeworking and Offices Quarterly Awards with prizes varying from a bottle of champagne to International travel Summer and Christmas Party 1 additional day awarded for each full year's service- Maximum 5 additional days. Day off on your Morgan Hunt Birthday. All employees are eligible to receive free pension and investment advice on a quarterly basis through our partner Lemonade. Up to 28 Days Annual Leave Buy Additional Annual Leave- After 1 years' service, staff can purchase up to an additional 5 days holiday. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, Permanent Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. Closing Date: Friday 30 January 2026 About Us: Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. What do we expect from you: As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem-solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent, and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Experience working in a fast-paced environment Previous experience in a similar role is essential Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates Ability to multi-task and prioritise workload with high attention to detail Highly organised with excellent time management Excellent communicator able to liaise with various departments and build customer rapport Proficient in Microsoft Office Programmes Experience of SAP is desirable but not essential GCSE Maths and English, minimum Grade C or equivalent What you can expect from us: Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks A friendly and inclusive working environment 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Friday 30 January 2026 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Support Service Desk Executive, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
Jan 30, 2026
Full time
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, Permanent Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. Closing Date: Friday 30 January 2026 About Us: Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. What do we expect from you: As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem-solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent, and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Experience working in a fast-paced environment Previous experience in a similar role is essential Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates Ability to multi-task and prioritise workload with high attention to detail Highly organised with excellent time management Excellent communicator able to liaise with various departments and build customer rapport Proficient in Microsoft Office Programmes Experience of SAP is desirable but not essential GCSE Maths and English, minimum Grade C or equivalent What you can expect from us: Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks A friendly and inclusive working environment 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Friday 30 January 2026 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Support Service Desk Executive, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
About The Role We at Responsible Investor (PEI Group) are looking for a Deputy Editor to help lead our award-winning coverage of sustainable finance. Responsible Investor is widely recognised as the leading source of news and analysis on areas including sustainability regulation and standards, voting and stewardship, nature finance and the ESG backlash. We help institutional investors keep up to date with and make sense of a rapidly changing environment. We write for a global subscriber base covering asset owners, asset managers, banks, regulators and service providers. Our team of reporters regularly break global stories and source unique insights from key industry players, thanks to their deep market expertise and connections. Our approach to journalism is rigorous and selective. We only publish original stories - no press release write-ups or uncritical interviews. We are meticulous about accuracy in content and style. As Deputy Editor, you will play a key role in maintaining Responsible Investor's reputation as a source of credible, market leading journalism. You will help the Editor manage our team of reporters and ensure a daily flow of clear, clean, concise copy. Key tasks will include copy editing, providing input and feedback on story selection and development, and ensuring timely content delivery and publication. You will have experience of producing high quality, original journalism, a passion for accuracy, and be happy working on a high pressure news desk. You will contribute news, features and comment pieces on a regular basis but your priority will be supporting and when required deputising for the Editor. You will be keen to take on new challenges and responsibilities, get to grips with complex subject matter, and assist with the development of Responsible Investor's broader product offering across multimedia and events. The role will suit an experienced financial journalist looking to develop the skills to progress towards an editor position. Responsibilities Edit news, features, and analysis produced by the RI reporting team Deliver feedback and answer queries on news and features Contribute to RI's editorial agenda and help communicate it to the team Write news, analysis and features on an ad hoc basis Build and cultivate a network of leading industry contacts Deputise for the Editor at morning news meetings when required Contribute to the agenda for RI events and moderate panels Act as a representative for the publication at external events About You Essential Minimum three years' experience in financial news journalism Track record of sourcing and writing high quality, original journalism Ability to turn raw copy into concise, accurate content Ability to master complex topics quickly Interest in sustainable investment Desirable Experience writing features, analysis and/or commentary Multimedia journalism experience Knowledge of sustainability / sustainable investment topics Personal attributes Passion for accuracy Keen to take responsibility Intellectual curiosity Team player Eager to learn and develop skills About Us PEI Group is a subscriber focused business intelligence company. With our multi talented global team of over 490 people, spread across EMEA, USA and Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success. PEI Group provides industry leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors. At PEI we value diverse talent and welcome applications from everyone - regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.
Jan 30, 2026
Full time
About The Role We at Responsible Investor (PEI Group) are looking for a Deputy Editor to help lead our award-winning coverage of sustainable finance. Responsible Investor is widely recognised as the leading source of news and analysis on areas including sustainability regulation and standards, voting and stewardship, nature finance and the ESG backlash. We help institutional investors keep up to date with and make sense of a rapidly changing environment. We write for a global subscriber base covering asset owners, asset managers, banks, regulators and service providers. Our team of reporters regularly break global stories and source unique insights from key industry players, thanks to their deep market expertise and connections. Our approach to journalism is rigorous and selective. We only publish original stories - no press release write-ups or uncritical interviews. We are meticulous about accuracy in content and style. As Deputy Editor, you will play a key role in maintaining Responsible Investor's reputation as a source of credible, market leading journalism. You will help the Editor manage our team of reporters and ensure a daily flow of clear, clean, concise copy. Key tasks will include copy editing, providing input and feedback on story selection and development, and ensuring timely content delivery and publication. You will have experience of producing high quality, original journalism, a passion for accuracy, and be happy working on a high pressure news desk. You will contribute news, features and comment pieces on a regular basis but your priority will be supporting and when required deputising for the Editor. You will be keen to take on new challenges and responsibilities, get to grips with complex subject matter, and assist with the development of Responsible Investor's broader product offering across multimedia and events. The role will suit an experienced financial journalist looking to develop the skills to progress towards an editor position. Responsibilities Edit news, features, and analysis produced by the RI reporting team Deliver feedback and answer queries on news and features Contribute to RI's editorial agenda and help communicate it to the team Write news, analysis and features on an ad hoc basis Build and cultivate a network of leading industry contacts Deputise for the Editor at morning news meetings when required Contribute to the agenda for RI events and moderate panels Act as a representative for the publication at external events About You Essential Minimum three years' experience in financial news journalism Track record of sourcing and writing high quality, original journalism Ability to turn raw copy into concise, accurate content Ability to master complex topics quickly Interest in sustainable investment Desirable Experience writing features, analysis and/or commentary Multimedia journalism experience Knowledge of sustainability / sustainable investment topics Personal attributes Passion for accuracy Keen to take responsibility Intellectual curiosity Team player Eager to learn and develop skills About Us PEI Group is a subscriber focused business intelligence company. With our multi talented global team of over 490 people, spread across EMEA, USA and Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success. PEI Group provides industry leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors. At PEI we value diverse talent and welcome applications from everyone - regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. PEI Group supports flexible working arrangements, and we welcome career returners.
Mechanical Manager Edinburgh 55,000 Brief Mechanical Manager needed for a well-known Facilities Management organisation based in Edinburgh who are looking to employ an experienced and well-rounded Mechanical Manager that takes pride in their work. The role holder will report to the Senior Technical Manager, the Mechanical Manager is part of a larger site based team and has overall responsibility for leading the mechanical service delivery of Ventilation including Local Exhaust Ventilation, Fire Dampers & Motorised Fire & Smoke Dampers, Air Conditioning, Refrigeration, Chiller Plant, Water, MTHW, LTHW Boiler and Generator Services. and all associated equipment throughout the site. The successful candidate must have demonstratable experience in a previous management or supervisor position and have an apprenticeship in HVAC systems or comparable training, experience and a working knowledge of these systems is a must! Benefits Salary: 50,000 - 55,000 per annum 25 day's holiday Health cover Pension Plan Career Progression What the role entails: Some of the main duties of the Mechanical Manager will include: Responsibility for all Pre Planned Maintenance Tasks ensuring they are completed timeously to the relevant Service Level Agreements; Key Performance Indicators and the relevant Standards appropriate to the assets. Overall responsibility for all ongoing Reactive and associated works ensuring they are completed timeously to the Relevant Service Level Agreements; Key Performance Indicators and the relevant Standards appropriate to the assets. Overall responsibility for the Health and Safety of the Supervisors, Engineering Team and Service Partners Including delivery of Toolbox Talks and any relevant updates. First point of contact for any escalations Establishing and maintaining effective business relationships with all key stakeholders. Compliance with all statutory requirements in relation to safe working practices and safe operation of plant, equipment and services and all activities essential to meet all relevant (Scottish) Health Technical Memoranda (S)HTM) and Quality Assurance requirements. Advising the Project Team with any technical input on the assets within the Mechanical Managers remit Advise and update on an ongoing basis the Lifecycle Requirements of any assets within the Mechanical Managers remit. Ensuring a collaborative approach between the Helpdesk, Supervisors and Engineering team. What experience you need to be the successful Mechanical Manager: An apprenticeship in HVAC systems or comparable training, experience and a working knowledge of these systems is essential. A relevant formal Technical & Management Qualification Demonstratable experience in a previous management or supervisor position Previous experience within a Healthcare Environment would be greatly advantageous Holds or has held a relevant Appointed Persons Status. This position requires the holder to obtain AP (Vent) Working Knowledge of the appropriate Standards including Scottish Health Technical Memorandums City & Guilds 2079 would be advantageous Experience in Fire Damper Testing Membership of an appropriate governing body or Institute, i.e. IHEEM A relevant Health & Safety Qualification, i.e IOSH Managing Safely, NEBOSH General Certificate, CDM, SMSTS. This really is a fantastic opportunity for a Mechanical Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Jan 30, 2026
Full time
Mechanical Manager Edinburgh 55,000 Brief Mechanical Manager needed for a well-known Facilities Management organisation based in Edinburgh who are looking to employ an experienced and well-rounded Mechanical Manager that takes pride in their work. The role holder will report to the Senior Technical Manager, the Mechanical Manager is part of a larger site based team and has overall responsibility for leading the mechanical service delivery of Ventilation including Local Exhaust Ventilation, Fire Dampers & Motorised Fire & Smoke Dampers, Air Conditioning, Refrigeration, Chiller Plant, Water, MTHW, LTHW Boiler and Generator Services. and all associated equipment throughout the site. The successful candidate must have demonstratable experience in a previous management or supervisor position and have an apprenticeship in HVAC systems or comparable training, experience and a working knowledge of these systems is a must! Benefits Salary: 50,000 - 55,000 per annum 25 day's holiday Health cover Pension Plan Career Progression What the role entails: Some of the main duties of the Mechanical Manager will include: Responsibility for all Pre Planned Maintenance Tasks ensuring they are completed timeously to the relevant Service Level Agreements; Key Performance Indicators and the relevant Standards appropriate to the assets. Overall responsibility for all ongoing Reactive and associated works ensuring they are completed timeously to the Relevant Service Level Agreements; Key Performance Indicators and the relevant Standards appropriate to the assets. Overall responsibility for the Health and Safety of the Supervisors, Engineering Team and Service Partners Including delivery of Toolbox Talks and any relevant updates. First point of contact for any escalations Establishing and maintaining effective business relationships with all key stakeholders. Compliance with all statutory requirements in relation to safe working practices and safe operation of plant, equipment and services and all activities essential to meet all relevant (Scottish) Health Technical Memoranda (S)HTM) and Quality Assurance requirements. Advising the Project Team with any technical input on the assets within the Mechanical Managers remit Advise and update on an ongoing basis the Lifecycle Requirements of any assets within the Mechanical Managers remit. Ensuring a collaborative approach between the Helpdesk, Supervisors and Engineering team. What experience you need to be the successful Mechanical Manager: An apprenticeship in HVAC systems or comparable training, experience and a working knowledge of these systems is essential. A relevant formal Technical & Management Qualification Demonstratable experience in a previous management or supervisor position Previous experience within a Healthcare Environment would be greatly advantageous Holds or has held a relevant Appointed Persons Status. This position requires the holder to obtain AP (Vent) Working Knowledge of the appropriate Standards including Scottish Health Technical Memorandums City & Guilds 2079 would be advantageous Experience in Fire Damper Testing Membership of an appropriate governing body or Institute, i.e. IHEEM A relevant Health & Safety Qualification, i.e IOSH Managing Safely, NEBOSH General Certificate, CDM, SMSTS. This really is a fantastic opportunity for a Mechanical Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jan 30, 2026
Full time
Contract Administrator - Luton Think Specialist Recruitment are delighted to be working with a large well respected organisation who are a market leader in their field. Our client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours for this role are Monday to Friday 9:30am - 6pm; however due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month. Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements. Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations. Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems. Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms. Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers. Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients. Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures. Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers. Develop and execute administrative processes that advance the company's service goals and objectives. Management of all customer data, ensuring that all records are accurate & consistently updated. Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary. Candidate Requirements: Previous Customer Service experience is a must. Proven previous administration experience is desired. Strong Microsoft Word, Powerpoint and Excel skills. Salesforce experience would be considered an advantage. Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. Customer focused, with excellent interpersonal communication skills. Strong organisational and time management skills. Clear attention to detail. Excellent analytical & problem-solving skills. Team player who will be able to work alone or as part of a successful technical support team. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Helpdesk Manager Facilities Management Location: Leeds Salary: £35,000 per annum Sector: Facilities Management (TFM) We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function. This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience. Key Responsibilities Manage the day-to-day operation of the FM helpdesk within a TFM environment Lead, motivate, and support helpdesk staff to deliver excellent service Act as the main point of contact for client queries and escalations Monitor performance against SLAs and KPIs Identify opportunities to improve workflows, systems, and processes Work closely with engineers, subcontractors, and management teams Ensure accurate logging, tracking, and closure of reactive and planned works About You Proven experience managing or supervising a helpdesk within Facilities Management ( preferred) Outgoing, confident, and comfortable dealing with clients and internal teams Able to think for yourself and take initiative rather than waiting for instruction Strong organisational and problem-solving skills Passionate about improving processes and driving efficiency Comfortable working in a fast-paced, service-driven environment What We Offer Salary of £35,000 per annum Leeds-based role within a growing TFM business Opportunity to make a real impact and shape how the helpdesk operates Supportive management team and room for progression If you re a hands-on Helpdesk Manager who enjoys improving systems, leading people, and delivering a high-quality FM service, we d love to hear from you.
Jan 30, 2026
Full time
Helpdesk Manager Facilities Management Location: Leeds Salary: £35,000 per annum Sector: Facilities Management (TFM) We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function. This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience. Key Responsibilities Manage the day-to-day operation of the FM helpdesk within a TFM environment Lead, motivate, and support helpdesk staff to deliver excellent service Act as the main point of contact for client queries and escalations Monitor performance against SLAs and KPIs Identify opportunities to improve workflows, systems, and processes Work closely with engineers, subcontractors, and management teams Ensure accurate logging, tracking, and closure of reactive and planned works About You Proven experience managing or supervising a helpdesk within Facilities Management ( preferred) Outgoing, confident, and comfortable dealing with clients and internal teams Able to think for yourself and take initiative rather than waiting for instruction Strong organisational and problem-solving skills Passionate about improving processes and driving efficiency Comfortable working in a fast-paced, service-driven environment What We Offer Salary of £35,000 per annum Leeds-based role within a growing TFM business Opportunity to make a real impact and shape how the helpdesk operates Supportive management team and room for progression If you re a hands-on Helpdesk Manager who enjoys improving systems, leading people, and delivering a high-quality FM service, we d love to hear from you.
Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 30, 2026
Full time
Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
£70,000 - £72,800 • London & Partners • London Overview of team purpose The Public Affairs team manages relationships with London & Partners' key strategic stakeholders to create economic growth that is resilient, sustainable and inclusive across London. The team manages the day to day contact with Greater London Authority (GLA) and advises on, and supports the production of briefings, speeches, and Mayoral bids.It also leads on liaison with the London Assembly including supporting L&P attendance at committees . The team develops strong relationships with stakeholders at London Councils, Boroughs, City of London and subregional partnerships. It also carries out policy analysis and engagement with relevant political and civil service stakeholders in government departments, MPs, Select Committees, APPGs and think tanks. The team also leads on being the main point of contact for universities, Business Improvement Districts (BIDs), key business stakeholders, and supports them to access London & Partners' services. Purpose of the role The Head of Public Affairs is responsible for London & Partners' relationships with political, policy and civil society groups, including managing the corporate relationship with the GLA and our vital links to London's borough councils. The role also manages important aspects of the CEO's office, including ensuring the CEO is appropriately briefed, effectively deployed towards high impact opportunities, and correspondence managed.The role manages four Stakeholder Managers to deliver this work. Key Tasks Assist the Director of Public Affairs and Management Committee to develop a Stakeholder Relations strategy for London & Partners . Lead the department to implement the strategy successfully. With the Director of Public Affairs and the Management Committee, agree the role and aims of Stakeholder activity . This includes agreeing clear guidance on L&P's involvement in influencing policymaking at local and national levels. Lead on aspects of stakeholder relations including policy and political engagement, trade associations, and civil society to create the optimum environment for L&P to operate . In this work, coordinate with colleagues across the organisation to ensure coherent and broad approach. Lead on all aspects of daily public affairs , including analysing relevant policy developments and updating L&P on what they mean for the organisation, managing relationships with all relevant public affairs audiences. Policy monitoring - understanding the emerging debates in our specific policy areas, to understand who is influential and what discussions are relevant. Policy analysis - desk research to create evidence base to support our proposals, linking our ambitions to funder objectives. Writing for impact - turning our delivery ambitions into compelling proposals that meet our funders' policy objectives, highlighing our impact and credibility. Influencing service design - by articulating how a service design could be modified to make it more likely to meet policy objectives and therefore win funding. Assist in managing a team positioned to both tell our story well to our key stakeholders and funders but also create data led points of view aligned to policy . Lead on all aspects of daily stakeholder management work, leading on the relationship with the GLA. Managing the three Borough Relationship Managers and Public Affairs Manager to lead a deep, broad stakeholder relationship with London's borough councils, ensuring that they understand the London & Partners strategy, and support borough teams in navigating our services. Work closely with the Director of Public Affairs on corporate reporting and publications, including the drafting of the annual report, business plan, reviews etc. Managing team resources, lead on providing appropriate and timely briefing to the CEO, Chairman, and when appropriate members of the Management Committee and Senior Leadership Team, to support them to represent L&P externally. Lead work to coordinate responses to Mayor's questions and information requests in a timely manner. With Director of Public Affairs agree a set of metrics and KPIs. With Director of Public Affairs and Director, Finance set the budget for the team, ensure budget responsibility and accountability. Create a culture of continuous innovation in the department, ensuring that L&P's stakeholder activity evolves with industry best practice. You'll have/bring Leadership: Able to motivate, coach and encourage others to maximise their own and their team's potential. Creates an inclusive, spportive culture which is ambitious for L&P and for London. Builds strong, trusted working relationships with peers. Corporate communications and public affairs: Able to lead a high performing team including corporate/press office, internal communciations, crisis communications, public affairs and stakeholder relations in a public-private, politically-sensitive international setting. Demonstrates outstanding judgement under pressure and deep understanding of relevant policy issues. Local Government understanding: Able to demonstrate existing knowledge, or ability to develop knowledge, of local government and borough decision-making, culture and activities. Relationships and influence: Extensive network of relevant contacts, and track record of using networks to achieve results. Ability to develop, nurture and manage powerful relationships and alliances with both internal and external networks. Risk management: Able to identify and mitigate reputational risk issues including political and media driven issues. Personal growth: Demonstrates self-awareness, frequently seeking out challenges and opportunities to improve both personal and organisational performance. Communication: Is a clear, engaging and inspiring communicator, able to convey a motivating and compelling sense of purpose and direction to key audiences. You'll Get Competitive Salary: We value your contributions and ensure you are rewarded accordingly. Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development. Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported. Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks. Competitive Pension Scheme: Secure your future with our robust pension plan. Networking Opportunities: Expand your professional network within your chosen field. Geopolitical Insights: Gain unique perspectives on global economic and political trends. Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office. WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Jan 30, 2026
Full time
£70,000 - £72,800 • London & Partners • London Overview of team purpose The Public Affairs team manages relationships with London & Partners' key strategic stakeholders to create economic growth that is resilient, sustainable and inclusive across London. The team manages the day to day contact with Greater London Authority (GLA) and advises on, and supports the production of briefings, speeches, and Mayoral bids.It also leads on liaison with the London Assembly including supporting L&P attendance at committees . The team develops strong relationships with stakeholders at London Councils, Boroughs, City of London and subregional partnerships. It also carries out policy analysis and engagement with relevant political and civil service stakeholders in government departments, MPs, Select Committees, APPGs and think tanks. The team also leads on being the main point of contact for universities, Business Improvement Districts (BIDs), key business stakeholders, and supports them to access London & Partners' services. Purpose of the role The Head of Public Affairs is responsible for London & Partners' relationships with political, policy and civil society groups, including managing the corporate relationship with the GLA and our vital links to London's borough councils. The role also manages important aspects of the CEO's office, including ensuring the CEO is appropriately briefed, effectively deployed towards high impact opportunities, and correspondence managed.The role manages four Stakeholder Managers to deliver this work. Key Tasks Assist the Director of Public Affairs and Management Committee to develop a Stakeholder Relations strategy for London & Partners . Lead the department to implement the strategy successfully. With the Director of Public Affairs and the Management Committee, agree the role and aims of Stakeholder activity . This includes agreeing clear guidance on L&P's involvement in influencing policymaking at local and national levels. Lead on aspects of stakeholder relations including policy and political engagement, trade associations, and civil society to create the optimum environment for L&P to operate . In this work, coordinate with colleagues across the organisation to ensure coherent and broad approach. Lead on all aspects of daily public affairs , including analysing relevant policy developments and updating L&P on what they mean for the organisation, managing relationships with all relevant public affairs audiences. Policy monitoring - understanding the emerging debates in our specific policy areas, to understand who is influential and what discussions are relevant. Policy analysis - desk research to create evidence base to support our proposals, linking our ambitions to funder objectives. Writing for impact - turning our delivery ambitions into compelling proposals that meet our funders' policy objectives, highlighing our impact and credibility. Influencing service design - by articulating how a service design could be modified to make it more likely to meet policy objectives and therefore win funding. Assist in managing a team positioned to both tell our story well to our key stakeholders and funders but also create data led points of view aligned to policy . Lead on all aspects of daily stakeholder management work, leading on the relationship with the GLA. Managing the three Borough Relationship Managers and Public Affairs Manager to lead a deep, broad stakeholder relationship with London's borough councils, ensuring that they understand the London & Partners strategy, and support borough teams in navigating our services. Work closely with the Director of Public Affairs on corporate reporting and publications, including the drafting of the annual report, business plan, reviews etc. Managing team resources, lead on providing appropriate and timely briefing to the CEO, Chairman, and when appropriate members of the Management Committee and Senior Leadership Team, to support them to represent L&P externally. Lead work to coordinate responses to Mayor's questions and information requests in a timely manner. With Director of Public Affairs agree a set of metrics and KPIs. With Director of Public Affairs and Director, Finance set the budget for the team, ensure budget responsibility and accountability. Create a culture of continuous innovation in the department, ensuring that L&P's stakeholder activity evolves with industry best practice. You'll have/bring Leadership: Able to motivate, coach and encourage others to maximise their own and their team's potential. Creates an inclusive, spportive culture which is ambitious for L&P and for London. Builds strong, trusted working relationships with peers. Corporate communications and public affairs: Able to lead a high performing team including corporate/press office, internal communciations, crisis communications, public affairs and stakeholder relations in a public-private, politically-sensitive international setting. Demonstrates outstanding judgement under pressure and deep understanding of relevant policy issues. Local Government understanding: Able to demonstrate existing knowledge, or ability to develop knowledge, of local government and borough decision-making, culture and activities. Relationships and influence: Extensive network of relevant contacts, and track record of using networks to achieve results. Ability to develop, nurture and manage powerful relationships and alliances with both internal and external networks. Risk management: Able to identify and mitigate reputational risk issues including political and media driven issues. Personal growth: Demonstrates self-awareness, frequently seeking out challenges and opportunities to improve both personal and organisational performance. Communication: Is a clear, engaging and inspiring communicator, able to convey a motivating and compelling sense of purpose and direction to key audiences. You'll Get Competitive Salary: We value your contributions and ensure you are rewarded accordingly. Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development. Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported. Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks. Competitive Pension Scheme: Secure your future with our robust pension plan. Networking Opportunities: Expand your professional network within your chosen field. Geopolitical Insights: Gain unique perspectives on global economic and political trends. Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office. WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
Monday to Friday 09:00 till 17:00 2 Year as helpdesk Coordinator Essential Key Responsibilties: Process reactive and planned estates and facilities work orders and assign them to the relevant on-site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Ensure all tasks have correct priority status assigned to them and where appropriate and with the guidance of the Systems Manager, make amendments ensuring that the internal client is made aware of the changes. Under the guidance of the Systems Manager, liaise with contractors where such work orders cannot be completed by the on-site estate and facilities team, and request quotes where required. Under the guidance of the Systems Manager, liaise with the estates and facilities team where advice is required to action a work order or where the work order is complex in nature. Under the guidance of the Systems Manager, prepare randomly selected work orders for the purpose of quality checks and carry out physical quality checks, and document findings, taking corrective actions as required. Take ownership of work orders from issue to completion. Ensure that the helpdesk users are kept abreast of all or any progress relating to their work orders. Organise and implement pre-planned maintenance schedules. Manager and monitor the shared Helpdesk inbox. Raise and track purchase orders. Monitor and track invoices, ensuring that they match with purchase orders / services supplied. Collate and file maintenance reports and quotes. Maintain excellent relationships with site-based estates and facilities teams and their occupants as well as the contractors. Issue and monitor permit to works, including working at height, hot works and general permits to work. Monitor and collate RAM s, insurance documents and other contractual documents from various contractors which forms part of the helpdesk processes. Monitor workload of site-based estates and facilities teams ensuring that they have a manageable number of work orders to sustain their workflow rate, ensure suitable distribution of tasks and avoidance of overloading. Run weekly reports to review effectiveness of the on-site estates and facilities team, taking action where low conversion rates become apparent. Provide weekly data and feedback to the estates and facilities management team to support performance management of both internal operatives and contractors. Review work orders that are on hold (on a minimum weekly basis) and ensure that the reason for their suspension is identified in the relevant section of the work order record In Planon and appropriate parties have been notified. Assist with the management and coordination of on-site stock levels to ensure timely ordering, delivery and issuing of spares and materials to ensure KPIs are met, progressing and chasing overdue items. Report on and investigate all work orders that have missed their intended response, rectification/completion dates/times, liaising with the relevant on-site estates and facilities team and contractors and recording their reasons, escalating any issues identified to the relevant estates and facilities manager. Lead on engaging the contractors and on-site estates and facilities team to deliver remedial actions. Communicate with end users in relation to scheduled planned work orders which may impact them or be disruptive to their service delivery. Check that customers can access information and that the communications are effective. Liaise with all customer touch points to ensure that the correct level of accurate information is recorded on work orders reported to them, ensuring that they have sufficient up-to-date information regarding the status of all outstanding work, either via interrogation of the CAFM system or verbally, to enable them to answer customer enquiries. Assist the Systems Manager with producing up-to-date reports to the estates and facilities management team on request, showing the status of various workloads of different types and categories. Assist the Systems Manager with producing performance reports to identify unacceptable performance levels and seek improvements through changes to workload planning and scheduling. Produce trend analysis reporting across a multitude of areas which can help the estates & facilities management team with their long-term planning. If required, attend contractor reviews to advise on best practice and ensure we are working in partnership to continually improve upon levels of service and meet agree SLA s.
Jan 30, 2026
Full time
Monday to Friday 09:00 till 17:00 2 Year as helpdesk Coordinator Essential Key Responsibilties: Process reactive and planned estates and facilities work orders and assign them to the relevant on-site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Ensure all tasks have correct priority status assigned to them and where appropriate and with the guidance of the Systems Manager, make amendments ensuring that the internal client is made aware of the changes. Under the guidance of the Systems Manager, liaise with contractors where such work orders cannot be completed by the on-site estate and facilities team, and request quotes where required. Under the guidance of the Systems Manager, liaise with the estates and facilities team where advice is required to action a work order or where the work order is complex in nature. Under the guidance of the Systems Manager, prepare randomly selected work orders for the purpose of quality checks and carry out physical quality checks, and document findings, taking corrective actions as required. Take ownership of work orders from issue to completion. Ensure that the helpdesk users are kept abreast of all or any progress relating to their work orders. Organise and implement pre-planned maintenance schedules. Manager and monitor the shared Helpdesk inbox. Raise and track purchase orders. Monitor and track invoices, ensuring that they match with purchase orders / services supplied. Collate and file maintenance reports and quotes. Maintain excellent relationships with site-based estates and facilities teams and their occupants as well as the contractors. Issue and monitor permit to works, including working at height, hot works and general permits to work. Monitor and collate RAM s, insurance documents and other contractual documents from various contractors which forms part of the helpdesk processes. Monitor workload of site-based estates and facilities teams ensuring that they have a manageable number of work orders to sustain their workflow rate, ensure suitable distribution of tasks and avoidance of overloading. Run weekly reports to review effectiveness of the on-site estates and facilities team, taking action where low conversion rates become apparent. Provide weekly data and feedback to the estates and facilities management team to support performance management of both internal operatives and contractors. Review work orders that are on hold (on a minimum weekly basis) and ensure that the reason for their suspension is identified in the relevant section of the work order record In Planon and appropriate parties have been notified. Assist with the management and coordination of on-site stock levels to ensure timely ordering, delivery and issuing of spares and materials to ensure KPIs are met, progressing and chasing overdue items. Report on and investigate all work orders that have missed their intended response, rectification/completion dates/times, liaising with the relevant on-site estates and facilities team and contractors and recording their reasons, escalating any issues identified to the relevant estates and facilities manager. Lead on engaging the contractors and on-site estates and facilities team to deliver remedial actions. Communicate with end users in relation to scheduled planned work orders which may impact them or be disruptive to their service delivery. Check that customers can access information and that the communications are effective. Liaise with all customer touch points to ensure that the correct level of accurate information is recorded on work orders reported to them, ensuring that they have sufficient up-to-date information regarding the status of all outstanding work, either via interrogation of the CAFM system or verbally, to enable them to answer customer enquiries. Assist the Systems Manager with producing up-to-date reports to the estates and facilities management team on request, showing the status of various workloads of different types and categories. Assist the Systems Manager with producing performance reports to identify unacceptable performance levels and seek improvements through changes to workload planning and scheduling. Produce trend analysis reporting across a multitude of areas which can help the estates & facilities management team with their long-term planning. If required, attend contractor reviews to advise on best practice and ensure we are working in partnership to continually improve upon levels of service and meet agree SLA s.
Role Responsibility: To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner. The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement. In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action. Produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business. Monitor daily and report KPIs achievement on a weekly basis detailing mitigated actions Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards. To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues. Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely payment of all staff under area of responsibility.
Jan 30, 2026
Full time
Role Responsibility: To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets. To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented. To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner. The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement. In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working The post holder will operate as a collaborative member of the management team, ensuring that accurate information is produced to strict deadlines, analysing weaknesses and developing corrective action. Produce regular management information reports to highlight areas of weakness to provide a continuous improvement plan across all areas of the business. Monitor daily and report KPIs achievement on a weekly basis detailing mitigated actions Proactively act in a manner that supports a healthy and safe working environment through effective management of incidents and hazards. To ensure that H&S is embedded at the core of all our processes, both within the Service Centre and for our onsite colleagues. Ensure that Kronos is managed correctly on a daily basis to ensure the accurate and timely payment of all staff under area of responsibility.
BIM TechnicianEast Kilbride, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : Freedom's Design team have an exciting opportunity for a BIM Technician to join us on our exciting journey. This is a fantastic time to join as we are growing at an exponential rate. The role of BIM Technician will work in a specialist multi-disciplinary producing accurate electrical models and drawings for a range of large and small-scale engineering projects. The role will support Engineers in the delivery of high-quality design packages contributing to model coordination, drawing production, and digital workflows ensuring projects are delivered to the highest standards. Some of the key deliverables in this role will include: Assist in all BIM related activities in collaboration with the design and project teams. Produce calculations, drawings, and technical reports from 3D Models for design stage, installation, and/or manufacture. Ensure works are completed to a high standard, adhering to Freedom's document control procedures and Client requirements. Adhere to the design, check/review, and approve process, ensuring self-checks and peer checks are completed where necessary. Build and maintain internal relationships with team members. Demonstrate excellent communication between the department and the wider project team. Work from engineers/designers' mark ups to edit or produce accurate and structured models Develop a working knowledge of all HV/LV systems to ensure optimised solutions and enable CDM compliance. Visit site to gain practical experience of HV/LV installation practices and apply these to improve drawing effectiveness models. Does this sound like a role you have envisaged yourself in? What we're looking for: Demonstrable experience working in a design environment Knowledge of BS/ISO BIM standards and electrical engineering codes/regulations. Proficient in AutoCAD Revit MEP, and Navisworks Qualifications: ONC/HNC (or equivalent) in Electrical Engineering, Building Services, or related discipline Formal training or certification in Autodesk Revit MEP Good understanding of engineering drawing standards and BIM processes (ISO 19650 awareness) Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Jan 30, 2026
Full time
BIM TechnicianEast Kilbride, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : Freedom's Design team have an exciting opportunity for a BIM Technician to join us on our exciting journey. This is a fantastic time to join as we are growing at an exponential rate. The role of BIM Technician will work in a specialist multi-disciplinary producing accurate electrical models and drawings for a range of large and small-scale engineering projects. The role will support Engineers in the delivery of high-quality design packages contributing to model coordination, drawing production, and digital workflows ensuring projects are delivered to the highest standards. Some of the key deliverables in this role will include: Assist in all BIM related activities in collaboration with the design and project teams. Produce calculations, drawings, and technical reports from 3D Models for design stage, installation, and/or manufacture. Ensure works are completed to a high standard, adhering to Freedom's document control procedures and Client requirements. Adhere to the design, check/review, and approve process, ensuring self-checks and peer checks are completed where necessary. Build and maintain internal relationships with team members. Demonstrate excellent communication between the department and the wider project team. Work from engineers/designers' mark ups to edit or produce accurate and structured models Develop a working knowledge of all HV/LV systems to ensure optimised solutions and enable CDM compliance. Visit site to gain practical experience of HV/LV installation practices and apply these to improve drawing effectiveness models. Does this sound like a role you have envisaged yourself in? What we're looking for: Demonstrable experience working in a design environment Knowledge of BS/ISO BIM standards and electrical engineering codes/regulations. Proficient in AutoCAD Revit MEP, and Navisworks Qualifications: ONC/HNC (or equivalent) in Electrical Engineering, Building Services, or related discipline Formal training or certification in Autodesk Revit MEP Good understanding of engineering drawing standards and BIM processes (ISO 19650 awareness) Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
A veterinary practice in Kettlethorpe is seeking a Senior Client Care Administrator to lead a team and deliver exceptional client service. The role involves managing operations at the front desk, implementing service standards, and ensuring a positive client experience. Ideal candidates have proven team management and customer service skills, with veterinary experience being a plus. The position offers a full-time schedule with benefits and opportunities for career progression.
Jan 30, 2026
Full time
A veterinary practice in Kettlethorpe is seeking a Senior Client Care Administrator to lead a team and deliver exceptional client service. The role involves managing operations at the front desk, implementing service standards, and ensuring a positive client experience. Ideal candidates have proven team management and customer service skills, with veterinary experience being a plus. The position offers a full-time schedule with benefits and opportunities for career progression.
Ibis Edinburgh Centre -Front Office/Reception
Edinburgh, Midlothian
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A SHIFT LEADER AT OUR HOTEL As a Shift Leader, you'll take on a multi-skilled, hands on role that combines Reception and Food & Beverage responsibilities. You will: Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed Assist with reservations, back office tasks, and guest inquiries Handle guest requests and issues professionally, ensuring satisfaction at every step Motivate and support your team, helping new team members settle in and thrive Ensure compliance with health, safety, and hygiene standards WHAT WE NEED FROM YOU A people person with front desk or guest services experience, and ideally some leadership skills under their belt. Exceptional communication skills and a natural problem solver, ready to step in when things get busy. Organised and detail oriented, especially when handling guest reservations and billing accuracy. Team focused and collaborative, creating a positive, supportive environment for colleagues and guests alike. Ready to make quick, confident decisions that keep things running smoothly. High energy and adaptable, thriving in a fast paced, guest facing role where every day brings something new. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Jan 30, 2026
Full time
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A SHIFT LEADER AT OUR HOTEL As a Shift Leader, you'll take on a multi-skilled, hands on role that combines Reception and Food & Beverage responsibilities. You will: Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed Assist with reservations, back office tasks, and guest inquiries Handle guest requests and issues professionally, ensuring satisfaction at every step Motivate and support your team, helping new team members settle in and thrive Ensure compliance with health, safety, and hygiene standards WHAT WE NEED FROM YOU A people person with front desk or guest services experience, and ideally some leadership skills under their belt. Exceptional communication skills and a natural problem solver, ready to step in when things get busy. Organised and detail oriented, especially when handling guest reservations and billing accuracy. Team focused and collaborative, creating a positive, supportive environment for colleagues and guests alike. Ready to make quick, confident decisions that keep things running smoothly. High energy and adaptable, thriving in a fast paced, guest facing role where every day brings something new. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Programme Administrator- Accreditation Unit Our client is seeking an individual with exceptional Administrator/Coordinator We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator - On a Temp-Perm Basis Regents Park- Hybrid working. 15.50 an hour Perm £25,958 Previous experience within a similar and fast paced administrative position would be essential. This role is a temp -Perm Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office; Regents Park What will you be doing? Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/ accreditation. Organise accreditation assessments and process applications and results. Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately. Assist team with administrative duties relating to quality improvement projects. Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, assisting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Minute taking at governance meetings. Proactively work with clinical leads in reviewing and closing actions after each governance meeting. You will need: Essential Customer service experience. Experience in handling customer queries, both written and verbal. Experience of assisting with the planning and coordination of effective meetings and events. Experience of working on committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Experience in analysing data to produce reports using Microsoft Office Experience of working on multiple projects or workstreams at one time. Desirable Experience of administration in a healthcare or related context. Experience in digital communication and working with social media.
Jan 30, 2026
Seasonal
Programme Administrator- Accreditation Unit Our client is seeking an individual with exceptional Administrator/Coordinator We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator - On a Temp-Perm Basis Regents Park- Hybrid working. 15.50 an hour Perm £25,958 Previous experience within a similar and fast paced administrative position would be essential. This role is a temp -Perm Who will you be working for? Our client is a London & Liverpool based not for profit membership organisation for healthcare professionals; they are innovative and leaders in the sectors best practice. They have several locations throughout the UK. This role is based in their London Office; Regents Park What will you be doing? Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/ accreditation. Organise accreditation assessments and process applications and results. Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately. Assist team with administrative duties relating to quality improvement projects. Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, assisting users to navigate various web tools, resetting passwords and/or setting up new users. Contribute to writing website copy, guidance materials and blogs. Minute taking at governance meetings. Proactively work with clinical leads in reviewing and closing actions after each governance meeting. You will need: Essential Customer service experience. Experience in handling customer queries, both written and verbal. Experience of assisting with the planning and coordination of effective meetings and events. Experience of working on committee-style meetings including writing high quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Experience in analysing data to produce reports using Microsoft Office Experience of working on multiple projects or workstreams at one time. Desirable Experience of administration in a healthcare or related context. Experience in digital communication and working with social media.
