Junior HR Manager - Chadwick Lawrence Solicitors 40k- 45k Full time, Permanent West Yorkshire - Hybrid working Ashley Kate is delighted to be exclusively partnering with Chadwick Lawrence, one of Yorkshire's most respected law firms, as they look to recruit a brand-new Junior HR Manager to support their growing team. Known as "Yorkshire's Legal People" , Chadwick Lawrence have built an enviable reputation for providing trusted legal services to businesses and individuals across the region. Their culture is one that truly values people, both clients and colleagues, making this an exciting time to join them as they continue to grow and develop. The role Reporting to the Head of HR, you will play a key role in supporting managers in the business, with a particular focus on assisting managers in the Real Estate team and in shaping and delivering HR services. This is a fantastic opportunity to make an impact in a professional, forward-thinking environment. Whilst offering the benefit of hybrid working, the successful candidate will also be required to travel to all its West Yorkshire based offices periodically. Key responsibilities include: Partnering with key stakeholders to identify people trends and drive departmental improvements Working with line managers to build confidence and capability in people management Acting as a trusted advisor, offering pragmatic guidance and training on a wide range of people-related matters Using data and feedback to inform decision-making and recommend practical solutions Supporting line managers in ER cases as they arise About you We're looking for someone with: A strong generalist background, covering the full employee lifecycle, with an ability to manage tricky HR matters CIPD qualification (or equivalent) Excellent communication skills with the ability to build relationships at all levels Confidence to influence, challenge and suggest process improvements This is a brilliant opportunity to join Chadwick Lawrence at a pivotal moment, in a newly created role where you'll have the scope to make a real difference. For further details please call Alice on (phone number removed) About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Feb 26, 2026
Full time
Junior HR Manager - Chadwick Lawrence Solicitors 40k- 45k Full time, Permanent West Yorkshire - Hybrid working Ashley Kate is delighted to be exclusively partnering with Chadwick Lawrence, one of Yorkshire's most respected law firms, as they look to recruit a brand-new Junior HR Manager to support their growing team. Known as "Yorkshire's Legal People" , Chadwick Lawrence have built an enviable reputation for providing trusted legal services to businesses and individuals across the region. Their culture is one that truly values people, both clients and colleagues, making this an exciting time to join them as they continue to grow and develop. The role Reporting to the Head of HR, you will play a key role in supporting managers in the business, with a particular focus on assisting managers in the Real Estate team and in shaping and delivering HR services. This is a fantastic opportunity to make an impact in a professional, forward-thinking environment. Whilst offering the benefit of hybrid working, the successful candidate will also be required to travel to all its West Yorkshire based offices periodically. Key responsibilities include: Partnering with key stakeholders to identify people trends and drive departmental improvements Working with line managers to build confidence and capability in people management Acting as a trusted advisor, offering pragmatic guidance and training on a wide range of people-related matters Using data and feedback to inform decision-making and recommend practical solutions Supporting line managers in ER cases as they arise About you We're looking for someone with: A strong generalist background, covering the full employee lifecycle, with an ability to manage tricky HR matters CIPD qualification (or equivalent) Excellent communication skills with the ability to build relationships at all levels Confidence to influence, challenge and suggest process improvements This is a brilliant opportunity to join Chadwick Lawrence at a pivotal moment, in a newly created role where you'll have the scope to make a real difference. For further details please call Alice on (phone number removed) About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Commercial Insurance Broker - Cyber Central London Salary Circa £50,000 (DOE) The Opportunity I'm excited to be partnering with an innovative, fast-growing brokerage with a start-up mindset and serious ambition. This is a business for people who want more than comfort and routine and are motivated by the idea of building something that materially changes their future. This role involves hard work, but it is the kind of hard work that delivers genuine financial upside. The effort you put in here directly impacts your earning potential, progression, and long-term lifestyle. This is an opportunity to significantly accelerate your career and your income in an environment where success is recognised and rewarded. You will work closely with an exceptionally experienced and commercially astute team who are deeply invested in client satisfaction as well as your development. Key Responsibilities Build and maintain strong, long-term relationships with commercial insurance clients Act as a trusted advisor, providing high-quality, consistent advice and service Assess client needs and design tailored insurance programmes aligned to their risks and objectives Conduct detailed risk assessments and review existing insurance arrangements Present insurance solutions clearly and confidently, ensuring clients fully understand their coverage Identify opportunities to grow accounts and increase value through relationship-led development Stay informed on market trends, regulatory changes, and emerging risks Contribute fully in a fast-paced, performance-driven environment where high standards are the norm The Person Proven experience as a Commercial Insurance Broker, Account Executive, or Account Handler Strong knowledge of Commercial Insurance products, with cyber experience highly advantageous Cert CII preferred Acturis experience highly desirable Commercially minded and relationship-focused Motivated by growth, learning, and long-term financial success Dedicated to delivering the right outcome for the client, not the quickest one To Apply If you are an experienced Commercial Account Executive, Broker, or Account Handler who is motivated by opportunity, financial progression, and being part of a high-growth business, please send your CV for immediate consideration. Interviews are currently being arranged. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Feb 26, 2026
Full time
Commercial Insurance Broker - Cyber Central London Salary Circa £50,000 (DOE) The Opportunity I'm excited to be partnering with an innovative, fast-growing brokerage with a start-up mindset and serious ambition. This is a business for people who want more than comfort and routine and are motivated by the idea of building something that materially changes their future. This role involves hard work, but it is the kind of hard work that delivers genuine financial upside. The effort you put in here directly impacts your earning potential, progression, and long-term lifestyle. This is an opportunity to significantly accelerate your career and your income in an environment where success is recognised and rewarded. You will work closely with an exceptionally experienced and commercially astute team who are deeply invested in client satisfaction as well as your development. Key Responsibilities Build and maintain strong, long-term relationships with commercial insurance clients Act as a trusted advisor, providing high-quality, consistent advice and service Assess client needs and design tailored insurance programmes aligned to their risks and objectives Conduct detailed risk assessments and review existing insurance arrangements Present insurance solutions clearly and confidently, ensuring clients fully understand their coverage Identify opportunities to grow accounts and increase value through relationship-led development Stay informed on market trends, regulatory changes, and emerging risks Contribute fully in a fast-paced, performance-driven environment where high standards are the norm The Person Proven experience as a Commercial Insurance Broker, Account Executive, or Account Handler Strong knowledge of Commercial Insurance products, with cyber experience highly advantageous Cert CII preferred Acturis experience highly desirable Commercially minded and relationship-focused Motivated by growth, learning, and long-term financial success Dedicated to delivering the right outcome for the client, not the quickest one To Apply If you are an experienced Commercial Account Executive, Broker, or Account Handler who is motivated by opportunity, financial progression, and being part of a high-growth business, please send your CV for immediate consideration. Interviews are currently being arranged. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. ShareDo, recently acquired by Clio, is a cutting edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department's unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market leading client experience. Who you are You are a highly organised and engaging communicator who is passionate about technology and eager to understand both our product and the industries our clients operate in. With a strong focus on relationship building, you have experience guiding clients at all levels, helping them achieve their goals while identifying opportunities to improve their experience and outcomes. You excel working with cross functional teams, and have a relentless drive for trying and testing new tactics. Your insight helps spot risks, address training gaps, and contribute to the continuous improvement of our service. What you'll work on Building and maintaining client relationships: serving as the primary point of contact, developing long term, trusted relationships by understanding client goals at both strategic and operational levels. Leading onboarding and implementation: supporting new clients through a smooth onboarding process by delivering training, resources, and ongoing assistance in collaboration with the professional services team. Providing expert guidance: acting as a knowledgeable and trusted advisor, offering insights into the product, industry trends, and client specific needs to ensure alignment and value delivery. Engaging proactively: reaching out regularly to offer best practices, check on progress, and provide support, ensuring clients maximise the platform's capabilities. Analyzing data and reporting insights: tracking client behaviour and usage patterns to deliver data driven recommendations that enhance adoption and business results. Advocating for the customer: representing the customer's voice across teams, communicating feedback, feature requests, and concerns to drive improvements in products and services. Driving renewals and expansion: ensuring client satisfaction and outcomes that support contract renewals while identifying and nurturing opportunities to expand usage or upsell features. Developing educational resources: creating and sharing materials such as guides, webinars, and workshops to help clients deepen their understanding and use of the platform. What you bring Transparent passion and enthusiasm for your work Excellent written and verbal communication skills Proven stakeholder management and relationship building skills Proactive problem solver with a customer centric mindset and consultative approach Technical aptitude and ability to quickly learn and understand complex software solutions A self starter who pays attention to detail and has a passion for continuous learning - never afraid to ask questions and always happy to answer them Ability to methodically manage customer interactions and actions in a structured and organised manner Gravitas and ability to absorb knowledge that will make the voice heard and valued both internally and externally Experience in implementing processes and procedures Demonstrated keen interest in improving your craft by using AI Serious bonus points if you have Proven experience in pre sales, post sales, consultancy, or similar customer facing roles in a SaaS environment Experience in the legal or insurance sector Experience working in case management What you will find here Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high performing culture. Competitive, equitable salary Flexible hybrid work environment 25 days holiday + bank holidays Private healthcare with life insurance & critical illness cover Pension contribution Professional development and growth options Clioversary recognition programme with special acknowledgement at 3, 5, 7, and 10 years The expected salary range for this role is £50,200 to £67,800 GBP. Salary bands vary by region and by experience; the final offer will depend on geography, applicable experience, and skill set. Diversity, Inclusion, Belonging, and Equity (DIBE) & Accessibility We are committed to equal employment and encourage candidates from all backgrounds to apply. Our team shows up as their authentic selves and works in an environment where everyone is included, valued, and enabled to do their best work. We provide accessibility accommodations during the recruitment process; please let us know if you require any accommodation. Learn more about our culture at We only communicate with candidates through email addresses.
Feb 26, 2026
Full time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. ShareDo, recently acquired by Clio, is a cutting edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department's unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market leading client experience. Who you are You are a highly organised and engaging communicator who is passionate about technology and eager to understand both our product and the industries our clients operate in. With a strong focus on relationship building, you have experience guiding clients at all levels, helping them achieve their goals while identifying opportunities to improve their experience and outcomes. You excel working with cross functional teams, and have a relentless drive for trying and testing new tactics. Your insight helps spot risks, address training gaps, and contribute to the continuous improvement of our service. What you'll work on Building and maintaining client relationships: serving as the primary point of contact, developing long term, trusted relationships by understanding client goals at both strategic and operational levels. Leading onboarding and implementation: supporting new clients through a smooth onboarding process by delivering training, resources, and ongoing assistance in collaboration with the professional services team. Providing expert guidance: acting as a knowledgeable and trusted advisor, offering insights into the product, industry trends, and client specific needs to ensure alignment and value delivery. Engaging proactively: reaching out regularly to offer best practices, check on progress, and provide support, ensuring clients maximise the platform's capabilities. Analyzing data and reporting insights: tracking client behaviour and usage patterns to deliver data driven recommendations that enhance adoption and business results. Advocating for the customer: representing the customer's voice across teams, communicating feedback, feature requests, and concerns to drive improvements in products and services. Driving renewals and expansion: ensuring client satisfaction and outcomes that support contract renewals while identifying and nurturing opportunities to expand usage or upsell features. Developing educational resources: creating and sharing materials such as guides, webinars, and workshops to help clients deepen their understanding and use of the platform. What you bring Transparent passion and enthusiasm for your work Excellent written and verbal communication skills Proven stakeholder management and relationship building skills Proactive problem solver with a customer centric mindset and consultative approach Technical aptitude and ability to quickly learn and understand complex software solutions A self starter who pays attention to detail and has a passion for continuous learning - never afraid to ask questions and always happy to answer them Ability to methodically manage customer interactions and actions in a structured and organised manner Gravitas and ability to absorb knowledge that will make the voice heard and valued both internally and externally Experience in implementing processes and procedures Demonstrated keen interest in improving your craft by using AI Serious bonus points if you have Proven experience in pre sales, post sales, consultancy, or similar customer facing roles in a SaaS environment Experience in the legal or insurance sector Experience working in case management What you will find here Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high performing culture. Competitive, equitable salary Flexible hybrid work environment 25 days holiday + bank holidays Private healthcare with life insurance & critical illness cover Pension contribution Professional development and growth options Clioversary recognition programme with special acknowledgement at 3, 5, 7, and 10 years The expected salary range for this role is £50,200 to £67,800 GBP. Salary bands vary by region and by experience; the final offer will depend on geography, applicable experience, and skill set. Diversity, Inclusion, Belonging, and Equity (DIBE) & Accessibility We are committed to equal employment and encourage candidates from all backgrounds to apply. Our team shows up as their authentic selves and works in an environment where everyone is included, valued, and enabled to do their best work. We provide accessibility accommodations during the recruitment process; please let us know if you require any accommodation. Learn more about our culture at We only communicate with candidates through email addresses.
My client, a leading property and facilities management group, is seeking to appoint a Health & Safety Compliance Manager to lead the strategic direction of Health & Safety and statutory compliance across a diverse UK-wide portfolio of 49 sites. This is a nationwide role with regular travel to site. This is a senior leadership role combining strategic oversight, operational support, and Board-level advisory responsibility. The successful candidate will act as the subject matter expert for Health & Safety, ensuring compliance, driving performance, and fostering a proactive safety culture across large-scale business and trading estates, light-industrial premises, and standalone office buildings. The Health & Safety Compliance Manager will act as principal advisor to the Board of Directors and Executive Committee, shaping governance frameworks, risk management strategy, and continuous improvement initiatives across a multi-site environment. Key Responsibilities Health & Safety Strategy and Governance Lead the strategic direction of Health & Safety and statutory compliance across the entire property portfolio, ensuring all activities comply with UK legislation and recognised best practice. Act as the principal advisor to the Board and Executive Committee on Health & Safety governance, operational risk exposure, and mitigation strategies. Develop, implement, and maintain robust Health & Safety policies, procedures, and assurance frameworks that promote accountability and consistent standards across all sites. Re-establish and chair the company Health & Safety Committee on a bi-monthly basis, driving engagement and continuous improvement. Compliance and Statutory Assurance Own and maintain all legislation and documentation relating to statutory compliance and testing, including legal registers, risk assessments, and compliance trackers. Maintain a comprehensive and fit-for-purpose register covering all building and life safety systems, including periodic testing such as Fire Risk Assessments (FRAs), Legionella risk assessments, asbestos management, L8 compliance, fixed wire testing (FWT), LOLER, fire marshal training, and related statutory inspections. Ensure robust processes are in place for permits to work, RAMS review, and contractor compliance across all sites. Conduct internal and external audits of compliance obligations, landlord and tenant responsibilities, record keeping, scheduled testing, and certification anniversaries. Oversee fire risk management across the portfolio, ensuring remedial actions are completed within agreed timeframes and appropriately documented. Manage the Insurance Risk Improvement Register and ensure timely resolution of insurer-identified actions. Operational Support and Risk Management Provide expert advice and practical guidance to Operations and site-based teams on safe working practices and operating principles. Conduct regular site inspections across the portfolio to monitor operational risks, safe systems of work, and contractor performance. Support centre teams in identifying, assessing, and mitigating customer-related risks. Oversee accident and incident investigations, leading root cause analysis and ensuring corrective actions are implemented and embedded. Monitor construction, redevelopment, and capital works projects to ensure full CDM compliance, including review of RAMS, permits, planning stipulations, and contractor adherence to safe systems of work. Advise on Health & Safety aspects of capital expenditure projects and minor works programmes. Contractor and Supplier Oversight Evaluate and review contractor and supplier competence, ensuring appropriate accreditations, certifications, and ongoing suitability. Work closely with external suppliers to manage Planned Preventative Maintenance (PPM) standards and safeguard against critical building failures. Ensure appropriate and regular Health & Safety training regimes are in place for employees and, where required, contractors involved in site management and maintenance activities. Continuous Improvement and Culture Promote a positive, proactive safety culture across the business through structured engagement, training, and performance monitoring. Advise senior leaders on emerging legislation, regulatory change, and evolving risk trends, ensuring the organisation remains compliant and forward-thinking. Drive continuous improvement initiatives across compliance monitoring, reporting frameworks, and risk management systems. Key Skills and Experience Essential: NEBOSH Diploma or NVQ Level 6 in Occupational Health & Safety. Extensive experience managing Health & Safety across a multi-site UK property portfolio. Strong working knowledge of UK Health & Safety legislation, building regulations, workplace compliance, and CDM regulations. Demonstrated experience overseeing statutory testing regimes, fire safety compliance, and contractor management frameworks. Experience within real estate, facilities management, property management, or construction-led environments. Confident operating at senior leadership and Board level, providing clear insight, assurance, and challenge where appropriate. Proven ability to conduct audits, inspections, and compliance reviews across landlord and tenant environments. Strong analytical capability, reporting skills, and IT proficiency. Excellent communication and stakeholder management skills, with the ability to influence and engage at all levels. Hands-on, proactive approach with the ability to operate autonomously in a nationwide role requiring regular travel. This is an excellent opportunity for an experienced Health & Safety leader to shape governance and compliance strategy across a complex, multi-site property portfolio while operating as a trusted advisor to senior leadership and the Board.
Feb 26, 2026
Full time
My client, a leading property and facilities management group, is seeking to appoint a Health & Safety Compliance Manager to lead the strategic direction of Health & Safety and statutory compliance across a diverse UK-wide portfolio of 49 sites. This is a nationwide role with regular travel to site. This is a senior leadership role combining strategic oversight, operational support, and Board-level advisory responsibility. The successful candidate will act as the subject matter expert for Health & Safety, ensuring compliance, driving performance, and fostering a proactive safety culture across large-scale business and trading estates, light-industrial premises, and standalone office buildings. The Health & Safety Compliance Manager will act as principal advisor to the Board of Directors and Executive Committee, shaping governance frameworks, risk management strategy, and continuous improvement initiatives across a multi-site environment. Key Responsibilities Health & Safety Strategy and Governance Lead the strategic direction of Health & Safety and statutory compliance across the entire property portfolio, ensuring all activities comply with UK legislation and recognised best practice. Act as the principal advisor to the Board and Executive Committee on Health & Safety governance, operational risk exposure, and mitigation strategies. Develop, implement, and maintain robust Health & Safety policies, procedures, and assurance frameworks that promote accountability and consistent standards across all sites. Re-establish and chair the company Health & Safety Committee on a bi-monthly basis, driving engagement and continuous improvement. Compliance and Statutory Assurance Own and maintain all legislation and documentation relating to statutory compliance and testing, including legal registers, risk assessments, and compliance trackers. Maintain a comprehensive and fit-for-purpose register covering all building and life safety systems, including periodic testing such as Fire Risk Assessments (FRAs), Legionella risk assessments, asbestos management, L8 compliance, fixed wire testing (FWT), LOLER, fire marshal training, and related statutory inspections. Ensure robust processes are in place for permits to work, RAMS review, and contractor compliance across all sites. Conduct internal and external audits of compliance obligations, landlord and tenant responsibilities, record keeping, scheduled testing, and certification anniversaries. Oversee fire risk management across the portfolio, ensuring remedial actions are completed within agreed timeframes and appropriately documented. Manage the Insurance Risk Improvement Register and ensure timely resolution of insurer-identified actions. Operational Support and Risk Management Provide expert advice and practical guidance to Operations and site-based teams on safe working practices and operating principles. Conduct regular site inspections across the portfolio to monitor operational risks, safe systems of work, and contractor performance. Support centre teams in identifying, assessing, and mitigating customer-related risks. Oversee accident and incident investigations, leading root cause analysis and ensuring corrective actions are implemented and embedded. Monitor construction, redevelopment, and capital works projects to ensure full CDM compliance, including review of RAMS, permits, planning stipulations, and contractor adherence to safe systems of work. Advise on Health & Safety aspects of capital expenditure projects and minor works programmes. Contractor and Supplier Oversight Evaluate and review contractor and supplier competence, ensuring appropriate accreditations, certifications, and ongoing suitability. Work closely with external suppliers to manage Planned Preventative Maintenance (PPM) standards and safeguard against critical building failures. Ensure appropriate and regular Health & Safety training regimes are in place for employees and, where required, contractors involved in site management and maintenance activities. Continuous Improvement and Culture Promote a positive, proactive safety culture across the business through structured engagement, training, and performance monitoring. Advise senior leaders on emerging legislation, regulatory change, and evolving risk trends, ensuring the organisation remains compliant and forward-thinking. Drive continuous improvement initiatives across compliance monitoring, reporting frameworks, and risk management systems. Key Skills and Experience Essential: NEBOSH Diploma or NVQ Level 6 in Occupational Health & Safety. Extensive experience managing Health & Safety across a multi-site UK property portfolio. Strong working knowledge of UK Health & Safety legislation, building regulations, workplace compliance, and CDM regulations. Demonstrated experience overseeing statutory testing regimes, fire safety compliance, and contractor management frameworks. Experience within real estate, facilities management, property management, or construction-led environments. Confident operating at senior leadership and Board level, providing clear insight, assurance, and challenge where appropriate. Proven ability to conduct audits, inspections, and compliance reviews across landlord and tenant environments. Strong analytical capability, reporting skills, and IT proficiency. Excellent communication and stakeholder management skills, with the ability to influence and engage at all levels. Hands-on, proactive approach with the ability to operate autonomously in a nationwide role requiring regular travel. This is an excellent opportunity for an experienced Health & Safety leader to shape governance and compliance strategy across a complex, multi-site property portfolio while operating as a trusted advisor to senior leadership and the Board.
A fantatsic opportunity to join an expanding HR Team for our well respected long term client in the Education sector on a 12 month Fixed term contract. The successful candidate will be able to handle a busy caseload of employee disciplinaries aswell as have a grasp on current employee relation procedures. They will also have CIPD level 3 qualification working towards CIPD level 5. Excellent communication and IT skills. With a high level of business acumen. Start asap in their Bognor Campus. Contact Jo today for more information.
Feb 26, 2026
Contractor
A fantatsic opportunity to join an expanding HR Team for our well respected long term client in the Education sector on a 12 month Fixed term contract. The successful candidate will be able to handle a busy caseload of employee disciplinaries aswell as have a grasp on current employee relation procedures. They will also have CIPD level 3 qualification working towards CIPD level 5. Excellent communication and IT skills. With a high level of business acumen. Start asap in their Bognor Campus. Contact Jo today for more information.
We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.
Feb 26, 2026
Full time
We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being full time, although this is negotiable. Ideally we would like this role to be based in Edinburgh on a hybrid basis, to allow for regular interaction with the teams responsible for Product Management, Finance, Business Development, Sales and Marketing. As a member of the Customer Delivery & Operations team your key responsibilities would be: Customer Relationship Management Serve as the primary post-sale contact for customers, ensuring smooth onboarding, training, and integration of software solutions Develop and maintain strong, long-term relationships with key stakeholders within customer organisations Act as a trusted advisor in the management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for additional services, new feature adoption, or expanded usage Negotiate renewals and expansion contracts in alignment with commercial targets Provide customer feedback to the product and engineering teams to shape the product roadmap and ensure market fit Lead the first and second line technical support team, facilitating collaboration and liaison with 3 rd line product and services engineering teams to address customer queries or issues efficiently Guide customers through software implementation, integration, and best practices to maximise operational benefits Support the customer facing team of Application Engineers in the provision of training sessions, providing structure and guidance on the tools and assets used in its delivery Stay up to date with satellite industry trends and developments to anticipate customer needs and challenges Process & Performance Management Ownership and continued improvement of the Customer Support & Maintenance Model; including customer success processes, playbooks, and engagement strategies Maintain accurate records of customer interactions, satisfaction levels, and commercial opportunities in CRM systems Monitor key customer success metrics, including retention rates, churn risk, and revenue growth Essential skills and experience We see experience with the following as essential to the job: Previous experience in customer account management Understanding of satellite operations, satellite ground segment software, or satellite mission planning Familiarity with satellite communication protocols, telemetry data, or mission control software Ability to interpret technical documentation and translate technical concepts for non-technical stakeholders Personal skills We're especially looking for someone with the following skills and experience: Previous experience in developing and executing on a customer success strategy Strong communication and interpersonal skills, with the ability to engage effectively with technical and commercial stakeholders Excellent problem-solving abilities, with a proactive approach to identifying and resolving customer challenges Commercial mindset, with a track record of identifying revenue opportunities and negotiating renewals Highly organised with strong project management skills and the ability to manage multiple customer accounts Experience with managing, leading and developing teams Self-motivated and able to work independently while collaborating across teams We think that the following skills would definitely be valuable in this role: Experience in a customer-facing role within the satellite, aerospace, or telecommunications industry Knowledge of cloud-based software deployment and SaaS business models Experience using CRM tools such as Salesforce, HubSpot, or similar platforms Ability to conduct software demonstrations and training for customers Familiarity with scripting languages (e.g., Python) or data analysis tools used in satellite operations Experience working with software platforms, APIs, and integration workflows What we can offer you A competitive salary in the range of £45k-£55k depending on experience, with regular reviews A fantastic opportunity to join a growing, innovative, employee-centred business pushing boundaries in the space industry Flexible hours and hybrid working, enabling you to create your ideal work life balance 36 days paid holiday per annum Enhanced Company Sick Pay and Long-Term Sickness cover A Health Cash Plan to cover costs such as dental, physio and optical Life Assurance cover (x4 salary) As a member of the Bright Ascension team you would have a stake in the business through our Employee Benefit Trust which owns 13% of our business Enhanced maternity, paternity and adoption pay Opportunities for international travel for exhibitions and trade shows Investment in you and your skill development and the opportunity to attend relevant events and conferences to aid career / skill development Company events and regular activities for social engagement and team building An open, supportive, inclusive environment where you can explore your ideas and make a big difference to the product and business About Bright Ascension We are a fast growing, innovative company changing the way that software is developed in the space industry. With customers across the world, ranging from universities and space agencies, to commercial organisations and start-ups, our core technologies enable our customers to develop and operate space-based systems and services faster, cheaper and more reliably. Innovation is at the heart of what we do and it is our team which drives that innovation; this is reflected in our commitment to employee ownership, which gives all of us a voice, and a stake, in our current and future success. With offices in Dundee, Edinburgh and Bristol we now have 50 members of staff and plans to expand over the next 12 months. We are at a very exciting time in our ambitious growth plans and have fantastic opportunities for talented individuals to join our team.
We are looking for a Customer Service Team Leader to join Team OB in our Support Office on a 10 month fixed term contract. This is a full time role working Tuesday - Saturday. As a Customer Service Team Leader at OB you will support the Managers with the day-to-day guidance and operations of the department. You will be a key part in helping the team to achieve performance targets and provide our customers with a seamless customer journey and experience. Working collaboratively with other Team Leaders, Senior Advisors and the management team to help distribute workloads within department, you will assist with the development of the team and it's structure, helping to identify areas of improvement. As a Team Leader you will provide an excellent customer service example within the team, working to deadlines and targets as well as offering support, training and coaching. You will help to create an environment where the team can take proactive ownership of their customer service tasks, feel empowered to question working practises, and provide solutions in order to give the best customer service experience Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Customer Service Team Leader will: Provide structure for the day with ticket management- streamlining customer contacts and identifying urgent messages, trends and issues. Check in with the daily team rota and provide flexible solutions where need be and re-allocate tasks to ensure customer needs are met. Work with the Senior Advisors to support the team throughout the day to ensure customers are responded to, quickly and effectively. Support the management team with customer and business escalations. Analyse and take an interest in all CS systems to make sure they are running effectively on a daily basis. Lead by example and help to motivate the team. Be confident to lead and support the CS Team independently when need be. Point of escalation for customer complaints. During peak and busy periods work to support the team by assisting with the daily workload of emails and phone calls, responding to our customers with OB's high standards. Be flexible within the Customer Services team working within a shift pattern that may include overtime, weekend and evening work. With support of the CS Managers, run the quality control programme for our team of advisors, analysing their performance and providing regular feedback. Assist the CS Managers with one to ones, performance reviews and appraisals. Build strong working relationships with all teams across the business to ensure that we have the right contacts in place to help improve systems and processes. Support and lead training of all new Customer Service Advisors and provide ongoing coaching and after care. Be part of planning and strategy meetings for relevant CS projects and peak reviews. Work closely with the CS Managers to ensure department KPIs are met and exceeded. Keep up to date with all Customer Service, delivery, fulfilment and data processes. Highlight any new trends within the retail environment and help to push the boundaries within our business. Assist with sending regular system and customer trend reports to the business. Use existing reports to identify areas of improvement for escalation. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support throughout Looop eLearning platform What we look for: Ability and confidence to identify problems and trends and take own initiative to provide and implement solutions with guidance. A quick thinker with a positive, flexible approach and a can do attitude. Methodical worker with an organised and structured approach to work. Excellent written English and communication skills Great people skills with the ability to manage, train and mentor others to ensure they have the knowledge and skills to perform effectively. Computer literate with confidence and an interest to learn and explore systems. A passion for OB as a brand and for leading Customer Service. Ability to prioritise, juggle and deliver to tight deadlines, whilst maintaining attention to detail. Previous Senior Customer Service experience and people/team supervising. Knowledge of or an interest in Consumer Rights. An independent worker with an excellent work ethic. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Feb 26, 2026
Full time
We are looking for a Customer Service Team Leader to join Team OB in our Support Office on a 10 month fixed term contract. This is a full time role working Tuesday - Saturday. As a Customer Service Team Leader at OB you will support the Managers with the day-to-day guidance and operations of the department. You will be a key part in helping the team to achieve performance targets and provide our customers with a seamless customer journey and experience. Working collaboratively with other Team Leaders, Senior Advisors and the management team to help distribute workloads within department, you will assist with the development of the team and it's structure, helping to identify areas of improvement. As a Team Leader you will provide an excellent customer service example within the team, working to deadlines and targets as well as offering support, training and coaching. You will help to create an environment where the team can take proactive ownership of their customer service tasks, feel empowered to question working practises, and provide solutions in order to give the best customer service experience Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Customer Service Team Leader will: Provide structure for the day with ticket management- streamlining customer contacts and identifying urgent messages, trends and issues. Check in with the daily team rota and provide flexible solutions where need be and re-allocate tasks to ensure customer needs are met. Work with the Senior Advisors to support the team throughout the day to ensure customers are responded to, quickly and effectively. Support the management team with customer and business escalations. Analyse and take an interest in all CS systems to make sure they are running effectively on a daily basis. Lead by example and help to motivate the team. Be confident to lead and support the CS Team independently when need be. Point of escalation for customer complaints. During peak and busy periods work to support the team by assisting with the daily workload of emails and phone calls, responding to our customers with OB's high standards. Be flexible within the Customer Services team working within a shift pattern that may include overtime, weekend and evening work. With support of the CS Managers, run the quality control programme for our team of advisors, analysing their performance and providing regular feedback. Assist the CS Managers with one to ones, performance reviews and appraisals. Build strong working relationships with all teams across the business to ensure that we have the right contacts in place to help improve systems and processes. Support and lead training of all new Customer Service Advisors and provide ongoing coaching and after care. Be part of planning and strategy meetings for relevant CS projects and peak reviews. Work closely with the CS Managers to ensure department KPIs are met and exceeded. Keep up to date with all Customer Service, delivery, fulfilment and data processes. Highlight any new trends within the retail environment and help to push the boundaries within our business. Assist with sending regular system and customer trend reports to the business. Use existing reports to identify areas of improvement for escalation. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support throughout Looop eLearning platform What we look for: Ability and confidence to identify problems and trends and take own initiative to provide and implement solutions with guidance. A quick thinker with a positive, flexible approach and a can do attitude. Methodical worker with an organised and structured approach to work. Excellent written English and communication skills Great people skills with the ability to manage, train and mentor others to ensure they have the knowledge and skills to perform effectively. Computer literate with confidence and an interest to learn and explore systems. A passion for OB as a brand and for leading Customer Service. Ability to prioritise, juggle and deliver to tight deadlines, whilst maintaining attention to detail. Previous Senior Customer Service experience and people/team supervising. Knowledge of or an interest in Consumer Rights. An independent worker with an excellent work ethic. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Aioi Nissay Dowa Europe
Forest Hall, Tyne And Wear
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for Fleet Claims Handlers. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Manage a portfolio of fleet claims from notification to settlement, determining liability and indemnity in line with policy cover and delegated authority. Deliver a customer-focused claims service that is timely, clear, and straightforward for fleet customers and brokers. Set and maintain accurate reserves, identify potential fraud, and take early, proportionate action to manage risk and control claims spend. Provide clear technical guidance and manage expectations, progressing claims efficiently to minimise disruption for customers. Work with approved repairers, engineers, and suppliers to deliver quality outcomes, maintain service standards, and minimise leakage. Take accountability for claims outcomes, aiming for first point resolution and keeping customers informed in an open and approachable way. Build and maintain effective relationships with brokers, fleet managers, and internal stakeholders to support retention and service excellence. Contribute to continuous improvement through audit feedback, learning, and development of technical and negotiation capability Ensure compliance with FCA requirements, internal governance standards, and regulatory expectations, applying sound judgement and a customer-first approach. Support wider business objectives and change initiatives aligned to the Claims strategy. Knowledge, Experience & Qualifications: 2 years Fleet handling experience or experience in a claims handling role Strong experience in fleet and motor claims, including liability assessment, indemnity management, and vehicle repair processes. Good understanding of FCA requirements, FOS approach, and Treating Customers Fairly principles. Proven ability to manage workload effectively, prioritising in a fast-paced claims environment. Strong negotiation and influencing skills, balancing commercial outcomes with positive customer experience. Analytical and confident decision-maker, able to assess risk and reach clear, objective conclusions. Comfortable using claims systems, IT tools, and management information. Sound understanding of negligence and motor accident liability. Customer-focused communicator, able to explain complex issues clearly, simply, and empathetically. Experience working with suppliers, repairers, and engineers to deliver efficient and seamless claims outcomes. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
Feb 26, 2026
Full time
We always want to deliver great service to our customers, but we can t do that without taking care of our REAL number one and that s you. We are recruiting for Fleet Claims Handlers. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we d love to hear from you. Apply Now! Responsibilities: Manage a portfolio of fleet claims from notification to settlement, determining liability and indemnity in line with policy cover and delegated authority. Deliver a customer-focused claims service that is timely, clear, and straightforward for fleet customers and brokers. Set and maintain accurate reserves, identify potential fraud, and take early, proportionate action to manage risk and control claims spend. Provide clear technical guidance and manage expectations, progressing claims efficiently to minimise disruption for customers. Work with approved repairers, engineers, and suppliers to deliver quality outcomes, maintain service standards, and minimise leakage. Take accountability for claims outcomes, aiming for first point resolution and keeping customers informed in an open and approachable way. Build and maintain effective relationships with brokers, fleet managers, and internal stakeholders to support retention and service excellence. Contribute to continuous improvement through audit feedback, learning, and development of technical and negotiation capability Ensure compliance with FCA requirements, internal governance standards, and regulatory expectations, applying sound judgement and a customer-first approach. Support wider business objectives and change initiatives aligned to the Claims strategy. Knowledge, Experience & Qualifications: 2 years Fleet handling experience or experience in a claims handling role Strong experience in fleet and motor claims, including liability assessment, indemnity management, and vehicle repair processes. Good understanding of FCA requirements, FOS approach, and Treating Customers Fairly principles. Proven ability to manage workload effectively, prioritising in a fast-paced claims environment. Strong negotiation and influencing skills, balancing commercial outcomes with positive customer experience. Analytical and confident decision-maker, able to assess risk and reach clear, objective conclusions. Comfortable using claims systems, IT tools, and management information. Sound understanding of negligence and motor accident liability. Customer-focused communicator, able to explain complex issues clearly, simply, and empathetically. Experience working with suppliers, repairers, and engineers to deliver efficient and seamless claims outcomes. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else so here s what you can enjoy about AND-E: Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. Unmatched Work-Life Balance. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. We champion choice, flexibility, and balance in both work and home life. Our commitment to diversity, equity, and inclusion ensures everyone feels valued and supported including embracing neurodiversity and providing the tools needed to thrive. We like to think our benefits package is one of the best, focusing on colleagues health, wealth, and lifestyle. We offer: Up to 25 Days annual leave with the option to buy/sell up to 5 days holiday 5% Discretionary Annual Bonus Healix Private Medical Insurance Options 3 x Annual Salary Life Assurance A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons for you and your family. Additional perks such as a pension advisory service, family-friendly policies, season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND-E, equal opportunity is more than a policy it s a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable adjustments: If you require any adjustments to support you during our recruitment process, please let us know. We re committed to making the process accessible and are happy to help.
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that support the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serve as a SME and coach for sound retail deposit practices Ensure compliance against our regularity and firm responsibilities Prioritize work assignments from multiple channels as a resource allocator Ensure that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employ principles and techniques defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Collaborate across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produce concise performance reports and analyses for senior management Work closely with Business Risk team to identify key controls and escalation procedures. Pro actively identify any new issues or risks and ensure suitable controls are in place Drive improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Work closely with cross functional partners to maintain collaboration and process efficiencies Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business Set high standards and clear strategies to achieve service level agreements Manage a growing team (currently approximately 100 headcount), including two senior direct reports Partner with Engineering to oversee the implementation of technology solutions to support customers and operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment that nurtures and develops talent REQUIREMENTS Proven experience in leading call centre and/or operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention and development of great customer service agents Demonstrable experience in coaching teams to achieve expected KPIs using recognised coaching models Self directed team player with the ability to drive high performance in a fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and ability to motivate and develop staff Desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Feb 26, 2026
Full time
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations, endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design. Marcus by Goldman Sachs The firm's direct to consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that support the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serve as a SME and coach for sound retail deposit practices Ensure compliance against our regularity and firm responsibilities Prioritize work assignments from multiple channels as a resource allocator Ensure that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employ principles and techniques defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls Collaborate across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produce concise performance reports and analyses for senior management Work closely with Business Risk team to identify key controls and escalation procedures. Pro actively identify any new issues or risks and ensure suitable controls are in place Drive improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy Work closely with cross functional partners to maintain collaboration and process efficiencies Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business Set high standards and clear strategies to achieve service level agreements Manage a growing team (currently approximately 100 headcount), including two senior direct reports Partner with Engineering to oversee the implementation of technology solutions to support customers and operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment that nurtures and develops talent REQUIREMENTS Proven experience in leading call centre and/or operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention and development of great customer service agents Demonstrable experience in coaching teams to achieve expected KPIs using recognised coaching models Self directed team player with the ability to drive high performance in a fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and ability to motivate and develop staff Desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. The Goldman Sachs Group, Inc., 2025. All rights reserved. Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Feb 26, 2026
Full time
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Banking Advisor - Bromsgrove Branch Join a growing, community-focused financial institution and make a real impact. Reed is proud to be working exclusively with a highly successful and expanding building society that's bucking the trend in banking. While others are closing branches, our client is opening them - and after a record-breaking couple of years, they're launching a brand-new branch in Bromsgrove. This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community. The Role As a Customer Service Specialist , you'll be the friendly face of the branch, creating long-term relationships and supporting customers through life's key milestones. Your day-to-day will include: Having meaningful conversations to understand customer needs and offer tailored solutions. Delivering exceptional service and resolving queries with confidence. Managing till activities and maximising every interaction. Supporting customers with account management and financial products. Engaging with the local community and contributing to branch success. About You We're looking for someone who is: Experienced in financial services or strong in customer service. Passionate about helping people and finding solutions. Curious, proactive, and confident to take initiative. A great communicator who puts customers and community first. Eager to learn and develop in a forward-thinking organisation. What's on Offer Salary: Up to £25,250 FTE Hours: 35 per week Holidays: 30 days + Bank Holidays Benefits: "Moments that Matter" days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities. A workplace that values diversity, inclusion, and individuality - officially recognised as a Great Place to Work . Ready to make a difference in your local community? Apply today and help shape the future of high street banking in Bromsgrove.
Feb 26, 2026
Full time
Banking Advisor - Bromsgrove Branch Join a growing, community-focused financial institution and make a real impact. Reed is proud to be working exclusively with a highly successful and expanding building society that's bucking the trend in banking. While others are closing branches, our client is opening them - and after a record-breaking couple of years, they're launching a brand-new branch in Bromsgrove. This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community. The Role As a Customer Service Specialist , you'll be the friendly face of the branch, creating long-term relationships and supporting customers through life's key milestones. Your day-to-day will include: Having meaningful conversations to understand customer needs and offer tailored solutions. Delivering exceptional service and resolving queries with confidence. Managing till activities and maximising every interaction. Supporting customers with account management and financial products. Engaging with the local community and contributing to branch success. About You We're looking for someone who is: Experienced in financial services or strong in customer service. Passionate about helping people and finding solutions. Curious, proactive, and confident to take initiative. A great communicator who puts customers and community first. Eager to learn and develop in a forward-thinking organisation. What's on Offer Salary: Up to £25,250 FTE Hours: 35 per week Holidays: 30 days + Bank Holidays Benefits: "Moments that Matter" days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities. A workplace that values diversity, inclusion, and individuality - officially recognised as a Great Place to Work . Ready to make a difference in your local community? Apply today and help shape the future of high street banking in Bromsgrove.
About the role You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count. Your day-to-day will include: Managing service leads generated through the myAudi app and connected car technologies Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries Supporting our Service Advisors and Hosts in the reception area Handling pre-calls, customer updates, invoicing, and post-visit feedback Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit Supporting the dealership with telephony processes Why join us? This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi. About you: Strong organisational and administrative skills Excellent attention to detail and a customer-focused approach A background in customer service, ideally in a busy or call-handling environment Experience with Kerridge would be an advantage (but not essential) Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Feb 26, 2026
Full time
About the role You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count. Your day-to-day will include: Managing service leads generated through the myAudi app and connected car technologies Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries Supporting our Service Advisors and Hosts in the reception area Handling pre-calls, customer updates, invoicing, and post-visit feedback Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit Supporting the dealership with telephony processes Why join us? This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. This is a full-time position, including Saturday mornings on a rota. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi. About you: Strong organisational and administrative skills Excellent attention to detail and a customer-focused approach A background in customer service, ideally in a busy or call-handling environment Experience with Kerridge would be an advantage (but not essential) Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Advertisement: Implementation Advisor (Client Onboarding) Location: Chester (Hybrid) Contract Length: 6 months (Potential for extension) Working Pattern: Full Time Are you passionate about client success? Do you thrive in a fast-paced environment within the financial services industry? Our client is seeking an Implementation Advisor to join their team This is a fantastic opportunity for someone with a solid understanding of cash management and treasury solutions to make a significant impact. Key Responsibilities: As an Implementation Advisor, you will: Manage client implementations end-to-end across a diverse range of cash management solutions. Collaborate with clients to establish project delivery timelines and communicate project statuses effectively. Identify and mitigate risks while conducting root cause analysis and resolution for any issues that arise. Provide a tailored and professional approach to meet the unique needs of each client, employing project management routines for larger-scale deliverables. Facilitate and coordinate conference calls with clients and internal stakeholders to ensure seamless communication. Oversee all elements of KYC and legal documentation necessary for client onboarding. Keep all stakeholders informed about onboarding progress and promptly highlight any related issues. Connect with internal teams to manage the onboarding process, influencing where necessary to meet strict timelines. Complete relevant product and service setups within systems, ensuring all documentation and emails are logged in a central repository for audit trails. What We Are Looking For: To excel in this role, you should possess: Previous experience in a client-facing or client engagement role. A proven track record of managing projects with varying timelines. Excellent written and verbal communication skills for effective stakeholder interaction. Experience working in a fast-paced environment while successfully managing clients' needs. Skills That Will Help: An analytical mindset with a passion for problem-solving. Prior experience within financial services or investment banking is advantageous. A broad understanding of cash management and treasury operations. Apply Now! Join our client in shaping the future of financial services. Your expertise can help clients navigate their journey to success. Don't miss out on this opportunity; apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Join us in shaping the future of financial services!
Feb 26, 2026
Contractor
Job Advertisement: Implementation Advisor (Client Onboarding) Location: Chester (Hybrid) Contract Length: 6 months (Potential for extension) Working Pattern: Full Time Are you passionate about client success? Do you thrive in a fast-paced environment within the financial services industry? Our client is seeking an Implementation Advisor to join their team This is a fantastic opportunity for someone with a solid understanding of cash management and treasury solutions to make a significant impact. Key Responsibilities: As an Implementation Advisor, you will: Manage client implementations end-to-end across a diverse range of cash management solutions. Collaborate with clients to establish project delivery timelines and communicate project statuses effectively. Identify and mitigate risks while conducting root cause analysis and resolution for any issues that arise. Provide a tailored and professional approach to meet the unique needs of each client, employing project management routines for larger-scale deliverables. Facilitate and coordinate conference calls with clients and internal stakeholders to ensure seamless communication. Oversee all elements of KYC and legal documentation necessary for client onboarding. Keep all stakeholders informed about onboarding progress and promptly highlight any related issues. Connect with internal teams to manage the onboarding process, influencing where necessary to meet strict timelines. Complete relevant product and service setups within systems, ensuring all documentation and emails are logged in a central repository for audit trails. What We Are Looking For: To excel in this role, you should possess: Previous experience in a client-facing or client engagement role. A proven track record of managing projects with varying timelines. Excellent written and verbal communication skills for effective stakeholder interaction. Experience working in a fast-paced environment while successfully managing clients' needs. Skills That Will Help: An analytical mindset with a passion for problem-solving. Prior experience within financial services or investment banking is advantageous. A broad understanding of cash management and treasury operations. Apply Now! Join our client in shaping the future of financial services. Your expertise can help clients navigate their journey to success. Don't miss out on this opportunity; apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Join us in shaping the future of financial services!
Sewell Wallis is working on an excellent opportunity for a Newly Qualified Solicitor looking to make their first move in-house with a high-growth business based in Sheffield, South Yorkshire. Reporting directly to the CFO, you'll gain broad exposure across the organisation and play a key role in supporting commercial decision-making from day one. As the Legal Advisor, you will provide advice to internal stakeholders across a range of matters, including commercial contracts, employment, data protection, governance, and regulatory compliance and will identify, assess and mitigate legal risks whilst liaising and working with specialist external law firms to enable you to provide and execute recommendations. This position is ideal for an NQ Solicitor coming from private practice who is keen to move into a commercial, business-facing role and offers full support and the opportunity to build a long-term in-house career. What will you be doing? Draft, review, negotiate and advise on a wide range of legal documents and agreements Support the development, implementation and monitoring of legal policies and procedures Support dispute resolution, including managing external legal counsel where required Monitor changes in legislation and case law and assess their impact on the organisation Deliver legal training and guidance to managers and employees as needed Maintain accurate legal records and documentation Promote a culture of legal compliance and ethical conduct across the organisation Advise on risk allocation, including: Indemnities, limitations of liability and warranties and representations Managing outsourcing, insourcing and re-tendering arrangements Managing supplier contracts to include compliance and advising on supplier performance issues . What skills will you need? Qualified solicitor or barrister (or equivalent legal qualification) Post-qualification experience in a relevant legal environment (in-house or private practice) Sound knowledge of UK law, particularly contract and employment law Excellent drafting, analytical and problem-solving skills Excellent communication skills and the ability to provide commercial and pragmatic legal advice Strong stakeholder management skills and commercial awareness What's on offer? 25 days annual leave + bank holidays Enviable Bonus scheme Flexible Working Hours Private Medical Insurance Pension - matched up to 8% Health and wellbeing programme Please apply below, or for more information, contact Sue Wallis. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Feb 26, 2026
Full time
Sewell Wallis is working on an excellent opportunity for a Newly Qualified Solicitor looking to make their first move in-house with a high-growth business based in Sheffield, South Yorkshire. Reporting directly to the CFO, you'll gain broad exposure across the organisation and play a key role in supporting commercial decision-making from day one. As the Legal Advisor, you will provide advice to internal stakeholders across a range of matters, including commercial contracts, employment, data protection, governance, and regulatory compliance and will identify, assess and mitigate legal risks whilst liaising and working with specialist external law firms to enable you to provide and execute recommendations. This position is ideal for an NQ Solicitor coming from private practice who is keen to move into a commercial, business-facing role and offers full support and the opportunity to build a long-term in-house career. What will you be doing? Draft, review, negotiate and advise on a wide range of legal documents and agreements Support the development, implementation and monitoring of legal policies and procedures Support dispute resolution, including managing external legal counsel where required Monitor changes in legislation and case law and assess their impact on the organisation Deliver legal training and guidance to managers and employees as needed Maintain accurate legal records and documentation Promote a culture of legal compliance and ethical conduct across the organisation Advise on risk allocation, including: Indemnities, limitations of liability and warranties and representations Managing outsourcing, insourcing and re-tendering arrangements Managing supplier contracts to include compliance and advising on supplier performance issues . What skills will you need? Qualified solicitor or barrister (or equivalent legal qualification) Post-qualification experience in a relevant legal environment (in-house or private practice) Sound knowledge of UK law, particularly contract and employment law Excellent drafting, analytical and problem-solving skills Excellent communication skills and the ability to provide commercial and pragmatic legal advice Strong stakeholder management skills and commercial awareness What's on offer? 25 days annual leave + bank holidays Enviable Bonus scheme Flexible Working Hours Private Medical Insurance Pension - matched up to 8% Health and wellbeing programme Please apply below, or for more information, contact Sue Wallis. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Senior Childcare Lawyer Rate: 50- 60 per hour - Negotiable DOE Contract Length: 3-6-month initial contract Midlands Local Authority Hybrid Working Spencer Clarke Group are looking for an experience Childcare Lawyer to join a local authority in the midlands. You will play a key role in delivering high-quality legal advice and representation across complex childcare matters within the Council. Key responsibilities : Providing legal advice and representation to Members and Officers across the Council. Managing a wide-ranging caseload of complex legal work and drafting detailed legal documentation. Preparing instructions and briefs to Counsel and external advisors. About You You will have: Qualification as a Solicitor of the Supreme Court of England and Wales, Fellow of CILEX, or demonstrable equivalent experience. Post-qualification experience providing legal advice and representation in complex areas of law. If you're interested in this role, click the apply button or contact Max using the details below: (phone number removed) Our legal specialist, Max, has extensive experience across all areas of the legal market and recruits for positions at every level - from legal assistants and paralegals through to Directors of Legal and Monitoring Officers. If this particular role isn't quite right for you, but you'd like to explore other opportunities, please get in touch using the contact details above for a confidential discussion about the market. We are also proud to offer a market-leading referral scheme, with rewards of up to 300. If you know someone who might be a great fit for this or another legal role, simply ask them to send their CV to Max - and don't forget to include your own details so we can ensure you receive your referral bonus if they are successful. INDSCGMC
Feb 26, 2026
Contractor
Senior Childcare Lawyer Rate: 50- 60 per hour - Negotiable DOE Contract Length: 3-6-month initial contract Midlands Local Authority Hybrid Working Spencer Clarke Group are looking for an experience Childcare Lawyer to join a local authority in the midlands. You will play a key role in delivering high-quality legal advice and representation across complex childcare matters within the Council. Key responsibilities : Providing legal advice and representation to Members and Officers across the Council. Managing a wide-ranging caseload of complex legal work and drafting detailed legal documentation. Preparing instructions and briefs to Counsel and external advisors. About You You will have: Qualification as a Solicitor of the Supreme Court of England and Wales, Fellow of CILEX, or demonstrable equivalent experience. Post-qualification experience providing legal advice and representation in complex areas of law. If you're interested in this role, click the apply button or contact Max using the details below: (phone number removed) Our legal specialist, Max, has extensive experience across all areas of the legal market and recruits for positions at every level - from legal assistants and paralegals through to Directors of Legal and Monitoring Officers. If this particular role isn't quite right for you, but you'd like to explore other opportunities, please get in touch using the contact details above for a confidential discussion about the market. We are also proud to offer a market-leading referral scheme, with rewards of up to 300. If you know someone who might be a great fit for this or another legal role, simply ask them to send their CV to Max - and don't forget to include your own details so we can ensure you receive your referral bonus if they are successful. INDSCGMC
Our client, a leading organisation in the Defence & Security sector, is currently seeking an FCAS Skills, Workforce Planning and EVP Advisor to join their dynamic team in Stevenage on a contract basis. This role involves working on one of the most ambitious and high-profile programmes within Defence, the Future Combat Air System (FCAS), which aims to deliver a cutting-edge air combat solution in record time. Key Responsibilities: Collaborate with external FCAS enterprise partners, including Team Tempest, to support strategic workforce and skills-based initiatives. Contribute to the identification, mitigation, and de-risking of short-term and long-term critical skills gaps. Provide project management support for workforce-related initiatives, including attraction, retention, training, and development activities. Support the delivery of externally agreed enterprise milestones and deliverables, including data collation and analysis, skills-related insights and reporting, and advisory expertise. Employee Value Proposition (EVP) & Culture Support the ongoing development of the FCAS Programme Employee Value Proposition. Manage the coordination and submission of internal and external award applications. Support cultural development initiatives by implementing targeted interventions, analysing feedback from exit conversations, and enhancing engagement, inclusion, and retention. Secondments & Partner Mobility Project manage and administer the FCAS programme's cross-partner secondment process. Act as a key point of contact for external partner organisations, supporting the exchange of secondees. Ensure secondment activity aligns with programme objectives, workforce planning priorities, and governance requirements. Internal Skills Development Support the identification and implementation of initiatives to enhance workforce skills and capability within the FCAS programme. Contribute to the development of measures aimed at strengthening internal capability and reducing reliance on external skills and subject matter experts. Work collaboratively with stakeholders to ensure skills development activity aligns with current and future programme needs. Job Requirements: Experience working in a Workforce Planning, Talent Acquisition, STEM Skills, or HR role. Experience working in large and complex organisations. Highly organised and able to manage multiple projects. Ability to manage competing demands effectively. Skilled at building effective relationships. Ability to interpret and analyse large volumes of data. Proficient in the use of MS Office, particularly Excel, Word, PowerPoint, and Outlook. Knowledge or experience in the defence sector would be advantageous but not essential. If you have the relevant experience and are passionate about contributing to cutting-edge defence projects, we would love to hear from you. Apply now to join our client's innovative and influential FCAS Programme team in Stevenage.
Feb 26, 2026
Contractor
Our client, a leading organisation in the Defence & Security sector, is currently seeking an FCAS Skills, Workforce Planning and EVP Advisor to join their dynamic team in Stevenage on a contract basis. This role involves working on one of the most ambitious and high-profile programmes within Defence, the Future Combat Air System (FCAS), which aims to deliver a cutting-edge air combat solution in record time. Key Responsibilities: Collaborate with external FCAS enterprise partners, including Team Tempest, to support strategic workforce and skills-based initiatives. Contribute to the identification, mitigation, and de-risking of short-term and long-term critical skills gaps. Provide project management support for workforce-related initiatives, including attraction, retention, training, and development activities. Support the delivery of externally agreed enterprise milestones and deliverables, including data collation and analysis, skills-related insights and reporting, and advisory expertise. Employee Value Proposition (EVP) & Culture Support the ongoing development of the FCAS Programme Employee Value Proposition. Manage the coordination and submission of internal and external award applications. Support cultural development initiatives by implementing targeted interventions, analysing feedback from exit conversations, and enhancing engagement, inclusion, and retention. Secondments & Partner Mobility Project manage and administer the FCAS programme's cross-partner secondment process. Act as a key point of contact for external partner organisations, supporting the exchange of secondees. Ensure secondment activity aligns with programme objectives, workforce planning priorities, and governance requirements. Internal Skills Development Support the identification and implementation of initiatives to enhance workforce skills and capability within the FCAS programme. Contribute to the development of measures aimed at strengthening internal capability and reducing reliance on external skills and subject matter experts. Work collaboratively with stakeholders to ensure skills development activity aligns with current and future programme needs. Job Requirements: Experience working in a Workforce Planning, Talent Acquisition, STEM Skills, or HR role. Experience working in large and complex organisations. Highly organised and able to manage multiple projects. Ability to manage competing demands effectively. Skilled at building effective relationships. Ability to interpret and analyse large volumes of data. Proficient in the use of MS Office, particularly Excel, Word, PowerPoint, and Outlook. Knowledge or experience in the defence sector would be advantageous but not essential. If you have the relevant experience and are passionate about contributing to cutting-edge defence projects, we would love to hear from you. Apply now to join our client's innovative and influential FCAS Programme team in Stevenage.
Salary: £25,652 + Bonus + Excellent Benefits Sales Advisor - Glasgow Plumb Centre So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winni click apply for full job details
Feb 26, 2026
Full time
Salary: £25,652 + Bonus + Excellent Benefits Sales Advisor - Glasgow Plumb Centre So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winni click apply for full job details
Chichester College Group have an exciting opportunity for you to join us as a Fire Safety Advisor . You will join us on full time, 1 year fixed term basis. In return, we will offer a competitive salary of £44,643 - £48,325 per annum (inclusive of £5,000 Market Forces supplement ). The Fire Safety Advisor role: Chichester College Group is seeking an experienced and proactive Fire Safety Advisor to take a lead role in all aspects of fire safety across our multiple sites. This is a key position with responsibility for ensuring the highest standards of fire safety for our learners, staff, and visitors. This is an excellent opportunity for a confident, knowledgeable fire safety professional who enjoys working collaboratively and influencing at all levels. You will lead on all aspects of fire safety management, providing expert advice across diverse sites. The role includes completing and reviewing fire risk assessments, overseeing and driving the completion of identified actions and ensuring robust fire safety arrangements are embedded and maintained across all sites. Key Responsibilities of our Fire Safety Advisor: Providing expert guidance, ensuring regulatory compliance promoting a positive fire safety culture. Carrying out fire risk assessments across all sites (including the review of existing site assessments) and monitoring of actions identified to ensure their compliance by responsible personnel / departments. Comprehensive review of the Group s existing fire safety policy including, where appropriate, any alterations to ensure compliance with relevant regulatory requirements. The development and implementation of emergency evacuation processes across all sites ensuring that the individual risk factors and environments of the sites are taken into consideration. To work with the relevant departments including Estates and Facilities to ensure a successful rollout. Identifying gaps in fire safety training and develop relevant and suitable training strategies and implement these throughout the Group s sites including, where required, the introduction of external training for specialist activities through suitable providers. Carrying out regular fire safety inspections and document findings. Our ideal Fire Safety Advisor should have the following skills and experience: Fire Safety qualification, level 4 or higher e.g. Diploma in Fire Safety Membership of relevant professional body e.g. IFE, IFSM Conducting complex fire risk assessments in an operational multi-site organisation Producing effective detailed reports relating to fire safety Expert knowledge of current fire safety legislation, technical standards & best practice to ensure compliance Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. Apply now to join a fantastic team! Closing date: 16 February 2026 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. If you would like to learn more about our Fire Safety Advisor role, then please click apply today! All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Feb 26, 2026
Contractor
Chichester College Group have an exciting opportunity for you to join us as a Fire Safety Advisor . You will join us on full time, 1 year fixed term basis. In return, we will offer a competitive salary of £44,643 - £48,325 per annum (inclusive of £5,000 Market Forces supplement ). The Fire Safety Advisor role: Chichester College Group is seeking an experienced and proactive Fire Safety Advisor to take a lead role in all aspects of fire safety across our multiple sites. This is a key position with responsibility for ensuring the highest standards of fire safety for our learners, staff, and visitors. This is an excellent opportunity for a confident, knowledgeable fire safety professional who enjoys working collaboratively and influencing at all levels. You will lead on all aspects of fire safety management, providing expert advice across diverse sites. The role includes completing and reviewing fire risk assessments, overseeing and driving the completion of identified actions and ensuring robust fire safety arrangements are embedded and maintained across all sites. Key Responsibilities of our Fire Safety Advisor: Providing expert guidance, ensuring regulatory compliance promoting a positive fire safety culture. Carrying out fire risk assessments across all sites (including the review of existing site assessments) and monitoring of actions identified to ensure their compliance by responsible personnel / departments. Comprehensive review of the Group s existing fire safety policy including, where appropriate, any alterations to ensure compliance with relevant regulatory requirements. The development and implementation of emergency evacuation processes across all sites ensuring that the individual risk factors and environments of the sites are taken into consideration. To work with the relevant departments including Estates and Facilities to ensure a successful rollout. Identifying gaps in fire safety training and develop relevant and suitable training strategies and implement these throughout the Group s sites including, where required, the introduction of external training for specialist activities through suitable providers. Carrying out regular fire safety inspections and document findings. Our ideal Fire Safety Advisor should have the following skills and experience: Fire Safety qualification, level 4 or higher e.g. Diploma in Fire Safety Membership of relevant professional body e.g. IFE, IFSM Conducting complex fire risk assessments in an operational multi-site organisation Producing effective detailed reports relating to fire safety Expert knowledge of current fire safety legislation, technical standards & best practice to ensure compliance Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. Apply now to join a fantastic team! Closing date: 16 February 2026 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. If you would like to learn more about our Fire Safety Advisor role, then please click apply today! All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a click apply for full job details
Feb 26, 2026
Full time
Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, a click apply for full job details
SCCM/Intune Consultant Akkodis are currently working in partnership with a market leading service provider to recruit an SCCM/INTUNE Consultant. The Role As the SCCM/INTUNE Consultant you will help global customers keep their End User environments secure, compliant, and performing at their best. Through regular Windows and Office Feature Release cycles, you will make sure every user enjoys a smooth, well-managed upgrade experience - backed by world-class processes, tools, and a truly collaborative global team. The Responsibilities Act as the subject matter expert for Windows & Office Pro Plus Feature Releases Analyse and communicate Feature Release changes to internal teams and customers Translate new Microsoft changes into hardware and application impact assessments Serve as the single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand and interpret Microsoft's roadmap for Windows & Office Communicate technical changes clearly to technical and non-technical audiences Deliver high-quality advisory, consultancy, and presentations Manage complex incidents and engage with multiple stakeholders Work collaboratively across internal teams, customers, and third parties If you're passionate about modern workplace technologies, love solving complex problems, and want to shape digital transformation for global customers, we'd love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 26, 2026
Full time
SCCM/Intune Consultant Akkodis are currently working in partnership with a market leading service provider to recruit an SCCM/INTUNE Consultant. The Role As the SCCM/INTUNE Consultant you will help global customers keep their End User environments secure, compliant, and performing at their best. Through regular Windows and Office Feature Release cycles, you will make sure every user enjoys a smooth, well-managed upgrade experience - backed by world-class processes, tools, and a truly collaborative global team. The Responsibilities Act as the subject matter expert for Windows & Office Pro Plus Feature Releases Analyse and communicate Feature Release changes to internal teams and customers Translate new Microsoft changes into hardware and application impact assessments Serve as the single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand and interpret Microsoft's roadmap for Windows & Office Communicate technical changes clearly to technical and non-technical audiences Deliver high-quality advisory, consultancy, and presentations Manage complex incidents and engage with multiple stakeholders Work collaboratively across internal teams, customers, and third parties If you're passionate about modern workplace technologies, love solving complex problems, and want to shape digital transformation for global customers, we'd love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
