Overview Salary: £25,500 per annum+ shift allowance after training + comprehensive benefits package Jisc grade:TGE1 (internal use only) Job Type: Permanent Hours: 35 hours per week Shifts: Core working hours whilst training, followed by Monday-Friday rotating 4-weekly shift pattern (Early 07:00 -15:00/Core 09:00 - 17:00/Late 14.00-22.00) Reports into: Customer success team leader Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford. For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The role OpenAthens, part of Jisc, has the vision to become the world's most user-friendly information access management experience, helping academics, students, scientists and library patrons gain access to the knowledge they need to achieve great things. As a Support and onboarding analyst you will provide expert knowledge, first-class support and a great customer experience to customers using OpenAthens products and services. You will be providing service desk and implementation support to both new and existing OpenAthens customers and partners worldwide, who rely on the team's expertise and guidance. We want you to thrive in this technical role within the OpenAthens customer success team, your goal being to deliver the gold standard of technical support and onboarding expertise to our global customer base. What you'll be doing Providing first-class customer support for all OpenAthens products Effective and timely monitoring and triage of all incoming customer support queries Maintaining a high level of customer service to all stakeholders Ensuring all customer support queries and tasks are handled effectively and in line with our processes and SLAs Identifying trends or patterns, and communicate these appropriately Collaborating with OpenAthens stakeholders on projects and in product workshops What we are looking for Experience in a customer-facing role is essential Excellent customer service skills, including empathy, listening skills and patience Excellent time management and organisational skills as you will be working to SLAs and call management procedures Excellent problem-solving and troubleshooting skills Ability to communicate with both technical and non-technical customers Strong teamwork skills We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles! Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices. Why work for us? At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life. Jisc's culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future. Discover the amazing benefits we provide Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Equity, diversity and inclusion Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
Jan 10, 2026
Full time
Overview Salary: £25,500 per annum+ shift allowance after training + comprehensive benefits package Jisc grade:TGE1 (internal use only) Job Type: Permanent Hours: 35 hours per week Shifts: Core working hours whilst training, followed by Monday-Friday rotating 4-weekly shift pattern (Early 07:00 -15:00/Core 09:00 - 17:00/Late 14.00-22.00) Reports into: Customer success team leader Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford. For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used. We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research. Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The role OpenAthens, part of Jisc, has the vision to become the world's most user-friendly information access management experience, helping academics, students, scientists and library patrons gain access to the knowledge they need to achieve great things. As a Support and onboarding analyst you will provide expert knowledge, first-class support and a great customer experience to customers using OpenAthens products and services. You will be providing service desk and implementation support to both new and existing OpenAthens customers and partners worldwide, who rely on the team's expertise and guidance. We want you to thrive in this technical role within the OpenAthens customer success team, your goal being to deliver the gold standard of technical support and onboarding expertise to our global customer base. What you'll be doing Providing first-class customer support for all OpenAthens products Effective and timely monitoring and triage of all incoming customer support queries Maintaining a high level of customer service to all stakeholders Ensuring all customer support queries and tasks are handled effectively and in line with our processes and SLAs Identifying trends or patterns, and communicate these appropriately Collaborating with OpenAthens stakeholders on projects and in product workshops What we are looking for Experience in a customer-facing role is essential Excellent customer service skills, including empathy, listening skills and patience Excellent time management and organisational skills as you will be working to SLAs and call management procedures Excellent problem-solving and troubleshooting skills Ability to communicate with both technical and non-technical customers Strong teamwork skills We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles! Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices. Why work for us? At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life. Jisc's culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future. Discover the amazing benefits we provide Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes three closure days over Christmas Buy up to an additional 5 days leave during the flexible benefits window A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money A wide range of discounts and cashback from retailers and big-name high-street stores Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks Support your volunteering with up to 3 days volunteer leave Equity, diversity and inclusion Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. Application process Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality. If you are currently a Jisc employee, please apply through your Dayforce Employee profile. We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn. Sponsorship Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Jan 10, 2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Alexander Mann Solutions - Public Sector Resourcing
East Kilbride, Lanarkshire
On behalf of FCDO we are looking for a Service Desk Analyst (Inside IR35) for a 6 month contract. On Site working based in East Kilbride, Glasgow. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. As part of an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the Rosa estate. Main responsibilities of the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incidents, escalating to 2nd and 3rd line engineering teams where required. The role is customer facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an, enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service. As a Service Desk Analyst your main responsibilities will be to: . Troubleshoot technical issues reported to Service Desk using available Knowledge Articles . Ensure Service Requests and Incidents are managed in accordance with Service Level Targets . Assist with maintenance and contribution of articles to the Service Desk Knowledge Base . Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk . Keep customers informed on the progress of their Incidents and Service Requests throughout the full life cycle. Essential: . An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) . Excellent communication and customer service skills. . The ability to efficiently manage workload and escalate calls when required. . Broad knowledge and understanding of IT concepts and technologies. Desirable: . Experience working within a Service Desk or Helpdesk environment . ITIL foundation . Knowledge of AGILE and DevOps frameworks . Experience with Enterprise level reporting tools Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Jan 10, 2026
Contractor
On behalf of FCDO we are looking for a Service Desk Analyst (Inside IR35) for a 6 month contract. On Site working based in East Kilbride, Glasgow. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. As part of an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the Rosa estate. Main responsibilities of the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incidents, escalating to 2nd and 3rd line engineering teams where required. The role is customer facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an, enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service. As a Service Desk Analyst your main responsibilities will be to: . Troubleshoot technical issues reported to Service Desk using available Knowledge Articles . Ensure Service Requests and Incidents are managed in accordance with Service Level Targets . Assist with maintenance and contribution of articles to the Service Desk Knowledge Base . Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk . Keep customers informed on the progress of their Incidents and Service Requests throughout the full life cycle. Essential: . An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) . Excellent communication and customer service skills. . The ability to efficiently manage workload and escalate calls when required. . Broad knowledge and understanding of IT concepts and technologies. Desirable: . Experience working within a Service Desk or Helpdesk environment . ITIL foundation . Knowledge of AGILE and DevOps frameworks . Experience with Enterprise level reporting tools Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: 300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. Essential Functions Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors Manages own priorities and provides direction, guidance and mentoring to team members Delivers multiple solutions while managing conflicting priorities and resources Conducts knowledge transfer and/or cross training with team members Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions Ability to travel as needed Available to provide after-hours and weekend technical support as needed Key Digital and IT Disciplines Application Programming Software Support Database Administration PC Support LAN/WAN Support Help Desk Engineering Systems IT Security Business Systems (MSS, JDE, SAP or similar) Qualifications Bachelor's degree in computer science, information systems, or related area (or international equivalent) 4+ years related IT experience Excellent written and verbal communication and collaboration skills Strong interpersonal skills, relates well with all levels of the organization Demonstrated leadership aptitude, learning agility, and adaptability Demonstrated ability to lead teams and manage projects effectively
Jan 10, 2026
Contractor
Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: 300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. Essential Functions Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors Manages own priorities and provides direction, guidance and mentoring to team members Delivers multiple solutions while managing conflicting priorities and resources Conducts knowledge transfer and/or cross training with team members Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions Ability to travel as needed Available to provide after-hours and weekend technical support as needed Key Digital and IT Disciplines Application Programming Software Support Database Administration PC Support LAN/WAN Support Help Desk Engineering Systems IT Security Business Systems (MSS, JDE, SAP or similar) Qualifications Bachelor's degree in computer science, information systems, or related area (or international equivalent) 4+ years related IT experience Excellent written and verbal communication and collaboration skills Strong interpersonal skills, relates well with all levels of the organization Demonstrated leadership aptitude, learning agility, and adaptability Demonstrated ability to lead teams and manage projects effectively
This isn't a back-office data role. You're not buried in IT, and you're not just building dashboards for someone else to interpret. You're the data expert who sits alongside the sales team, fixes the spreadsheets everyone else avoids, turns messy data into insight, and helps customers get live and confident with the platform. Half your day is deep in numbers and automation. The other half is working directly with people - onboarding, training, and enabling real-world outcomes. If you're a hands-on Data Analyst who enjoys ownership, visibility, and influence - and you want your work to directly impact growth - this role is built for you. The Role at a Glance: Data Analyst Epsom, Surrey HQ Based 3 days / 2 days per week working from home £30,000 - £40,000 DOE Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Monday - Friday - 8:30am - 5:30pm Awards: British Credit Awards 2025 Finalist for Innovation in Credit. Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Data Analyst. Python. SQL. An expert with Excel. Customer Service. Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Data Analyst Role: We're looking for a hands-on data pro who's far more than a number cruncher. This is an Operational All-Rounder role for someone with the analytical rigor of a Data Analyst and the drive to work at the sharp end of the business - supporting sales, enabling customers, and getting things live. You'll sit at the crossroads of Operations, Sales Support, and Data. Beyond building reports, you'll be client-facing (supporting trials and onboarding), owning operational execution, and acting as the analytical engine behind our sales team. What You'll Own: Your role will be split roughly 50/50 between Sales & Marketing support and Operations & Data. Data, Insights & Sales Enablement: • Own the Data Function: Build sharp, decision-ready reports on business performance and customer activity. • Power the Sales Team: Be the analytical engine behind sales - prepping data, cleaning lead lists, and turning prospect data into clear, actionable insights (no meeting ownership required). • Commission & Billing Accuracy: Use transaction data to produce precise, reliable commission and billing reports. • Smarter Processes: Automate manual reporting and clean messy data to make everything faster, cleaner, and more scalable. Operations & Customer Success: • Get Customers Live: Roll up your sleeves to onboard new customers and ensure everything is set up correctly from day one. • Run Trials & Training: Lead product trials and client training, confidently guiding customers through their own data. • Improve Customer Data: Identify and fix poor-quality data that's holding customers back. • Spot Risk & Opportunity Early: Monitor usage data to identify thriving customers and those needing support, proactively flagging insights to account teams. What You Bring: This role demands serious technical horsepower. You must think in data logic, automation, and structure - not just reports. Must-Have Technical Skills: • Advanced Excel Power User. You go far beyond Index/Match and Pivot Tables. Macros/VBA are required. • Data Cleaning & Structuring What Makes You Stand Out: • BI & Dashboards - Experience building dashboards in Tableau, Looker, or similar tools. • Python for Data - Ability to analyse data using Python puts you firmly in top-tier territory. The Right Profile: • Mid-to-Senior Operator • Client-Facing Confidence • Execution-Driven This is a rare opportunity to join a fast-growing, award-winning FinTech at a pivotal stage - post-MVP, scaling with enterprise clients, and building the foundations for global growth. If you're execution-driven, technically sharp, confident with customers, and excited by a role that blends data, operations, and commercial impact, we'd love to hear from you. Your next move could take you from Data Analyst to Head of Customer Success in a business that genuinely values trust, flexibility, and personal growth. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 10, 2026
Full time
This isn't a back-office data role. You're not buried in IT, and you're not just building dashboards for someone else to interpret. You're the data expert who sits alongside the sales team, fixes the spreadsheets everyone else avoids, turns messy data into insight, and helps customers get live and confident with the platform. Half your day is deep in numbers and automation. The other half is working directly with people - onboarding, training, and enabling real-world outcomes. If you're a hands-on Data Analyst who enjoys ownership, visibility, and influence - and you want your work to directly impact growth - this role is built for you. The Role at a Glance: Data Analyst Epsom, Surrey HQ Based 3 days / 2 days per week working from home £30,000 - £40,000 DOE Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Monday - Friday - 8:30am - 5:30pm Awards: British Credit Awards 2025 Finalist for Innovation in Credit. Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Data Analyst. Python. SQL. An expert with Excel. Customer Service. Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Data Analyst Role: We're looking for a hands-on data pro who's far more than a number cruncher. This is an Operational All-Rounder role for someone with the analytical rigor of a Data Analyst and the drive to work at the sharp end of the business - supporting sales, enabling customers, and getting things live. You'll sit at the crossroads of Operations, Sales Support, and Data. Beyond building reports, you'll be client-facing (supporting trials and onboarding), owning operational execution, and acting as the analytical engine behind our sales team. What You'll Own: Your role will be split roughly 50/50 between Sales & Marketing support and Operations & Data. Data, Insights & Sales Enablement: • Own the Data Function: Build sharp, decision-ready reports on business performance and customer activity. • Power the Sales Team: Be the analytical engine behind sales - prepping data, cleaning lead lists, and turning prospect data into clear, actionable insights (no meeting ownership required). • Commission & Billing Accuracy: Use transaction data to produce precise, reliable commission and billing reports. • Smarter Processes: Automate manual reporting and clean messy data to make everything faster, cleaner, and more scalable. Operations & Customer Success: • Get Customers Live: Roll up your sleeves to onboard new customers and ensure everything is set up correctly from day one. • Run Trials & Training: Lead product trials and client training, confidently guiding customers through their own data. • Improve Customer Data: Identify and fix poor-quality data that's holding customers back. • Spot Risk & Opportunity Early: Monitor usage data to identify thriving customers and those needing support, proactively flagging insights to account teams. What You Bring: This role demands serious technical horsepower. You must think in data logic, automation, and structure - not just reports. Must-Have Technical Skills: • Advanced Excel Power User. You go far beyond Index/Match and Pivot Tables. Macros/VBA are required. • Data Cleaning & Structuring What Makes You Stand Out: • BI & Dashboards - Experience building dashboards in Tableau, Looker, or similar tools. • Python for Data - Ability to analyse data using Python puts you firmly in top-tier territory. The Right Profile: • Mid-to-Senior Operator • Client-Facing Confidence • Execution-Driven This is a rare opportunity to join a fast-growing, award-winning FinTech at a pivotal stage - post-MVP, scaling with enterprise clients, and building the foundations for global growth. If you're execution-driven, technically sharp, confident with customers, and excited by a role that blends data, operations, and commercial impact, we'd love to hear from you. Your next move could take you from Data Analyst to Head of Customer Success in a business that genuinely values trust, flexibility, and personal growth. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Senior Implementation Portfolio Manager page is loaded Senior Implementation Portfolio Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03636# Business Unit:Investment Division# Job Description: Role Summary The overall purpose of this position will be to provide implementation support for Russell's global multi-manager/asset/alternatives business, contributing to the overall strategy development and implementation for portfolios. The position will be expected to innovate daily processing, drive process and technology enhancements, implement operational policies, as well as perform daily functions/tasks.Daily functions include, but are not limited to, validating portfolio information, analysing portfolios in relation to market movements and product specifications, recommending and negotiating implementation options with portfolio managers and coordinating trade execution. In addition, the Senior IPM will initiate conversations with external investment managers to discuss, arrange and agree trading details.The Senior IPM will interact on a real-time basis with Russell portfolio managers, operations associates, client service associates, overlay portfolio managers, foreign exchange portfolio managers and global traders on exposure adjustments, timing, and execution details. The responsibilities of the individual in this position include: Portfolio Management Providing liquidity analysis, exposure analysis and implementation recommendations to Russell Portfolio Managers. Accountable for day-to-day implementation of physical and derivatives strategies as instructed by Portfolio Managers. Creating and sometimes executing orders. Ensuring timely implementation and execution.Implementation Key resource for the implementation for those asset classes with real-time coordination / facilitation with internal and/or external parties (portfolio analysts, portfolio managers, traders, investment managers, external fund administrations, custodians and brokers). Contributing to overall strategy development and implementation for portfolios to help generate superior investment performance in Russell funds and separate accounts. Providing support to the Head of IPM team as it relates to the improvement of the new and existing operational infrastructure for those asset classes, including portfolio viewing, implementation and analytics.Portfolio Transition Responsible for the coordination of fund and separate accounts transition events including: + Fund launches and closures + Manager changes + New product launches/closures Working with multiple departments to establish and manage implementation strategies as they relate to the implementation process. Ensuring efficient, risk-controlled plans for implementing investment process.Regulatory & Business conduct Displaying exemplary conduct and living by our organisation's Code of Conduct. Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the business. Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance. Leading or inputting on any HR specific regulatory requirements including tracking of MiFID II, Senior Managers and Certification Regime population. The successful candidate will have extensive demonstrable skills and experiences including the following: CFA or progress towards charter required. Bachelor's Degree in Finance, Economics, Mathematics, or related technical field or equivalent qualification. Relevant experience in the financial services, preferred trading and investment operations or equivalent. Advanced understanding of securities markets with background in Multi- Asset trading and Alternatives. In-depth knowledge of equity, fixed income, and/or foreign exchange investment process. Strong knowledge of custodian and investment accounting processes. In-depth understanding and application of markets and technical issues related to all asset types and potential vehicles types that support the investment process of the client Ability to partner with associates across all trading desks to develop, communicate and implement required execution strategies. Skill to use advanced quantitative techniques and technology to research and develop sources of return and models to drive investment strategies. Ability to embed proprietary insights into front office investment systems, for the purpose of delivering stronger returns, greater efficiency and scale, and controlling risk. Uses technology in combination with investment process to provide clear attribution analytics that supports client communication and internal metrics. Self-starter who is able to prioritise workloads, operate under tight deadlines, and able to maintain poise under pressure. Advanced knowledge of global financial markets, portfolio management techniques, and investments. Understands continuous assessment processes to minimise unintended risk exposures; risks taken should be well understood linked directly to expected "active" return in portfolio. Strong presentation, client service and communication skills (oral and written)
Jan 10, 2026
Full time
Senior Implementation Portfolio Manager page is loaded Senior Implementation Portfolio Managerlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03636# Business Unit:Investment Division# Job Description: Role Summary The overall purpose of this position will be to provide implementation support for Russell's global multi-manager/asset/alternatives business, contributing to the overall strategy development and implementation for portfolios. The position will be expected to innovate daily processing, drive process and technology enhancements, implement operational policies, as well as perform daily functions/tasks.Daily functions include, but are not limited to, validating portfolio information, analysing portfolios in relation to market movements and product specifications, recommending and negotiating implementation options with portfolio managers and coordinating trade execution. In addition, the Senior IPM will initiate conversations with external investment managers to discuss, arrange and agree trading details.The Senior IPM will interact on a real-time basis with Russell portfolio managers, operations associates, client service associates, overlay portfolio managers, foreign exchange portfolio managers and global traders on exposure adjustments, timing, and execution details. The responsibilities of the individual in this position include: Portfolio Management Providing liquidity analysis, exposure analysis and implementation recommendations to Russell Portfolio Managers. Accountable for day-to-day implementation of physical and derivatives strategies as instructed by Portfolio Managers. Creating and sometimes executing orders. Ensuring timely implementation and execution.Implementation Key resource for the implementation for those asset classes with real-time coordination / facilitation with internal and/or external parties (portfolio analysts, portfolio managers, traders, investment managers, external fund administrations, custodians and brokers). Contributing to overall strategy development and implementation for portfolios to help generate superior investment performance in Russell funds and separate accounts. Providing support to the Head of IPM team as it relates to the improvement of the new and existing operational infrastructure for those asset classes, including portfolio viewing, implementation and analytics.Portfolio Transition Responsible for the coordination of fund and separate accounts transition events including: + Fund launches and closures + Manager changes + New product launches/closures Working with multiple departments to establish and manage implementation strategies as they relate to the implementation process. Ensuring efficient, risk-controlled plans for implementing investment process.Regulatory & Business conduct Displaying exemplary conduct and living by our organisation's Code of Conduct. Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across the business. Effectively and collaboratively identifying, escalating, mitigating and resolving risk, conduct and compliance. Leading or inputting on any HR specific regulatory requirements including tracking of MiFID II, Senior Managers and Certification Regime population. The successful candidate will have extensive demonstrable skills and experiences including the following: CFA or progress towards charter required. Bachelor's Degree in Finance, Economics, Mathematics, or related technical field or equivalent qualification. Relevant experience in the financial services, preferred trading and investment operations or equivalent. Advanced understanding of securities markets with background in Multi- Asset trading and Alternatives. In-depth knowledge of equity, fixed income, and/or foreign exchange investment process. Strong knowledge of custodian and investment accounting processes. In-depth understanding and application of markets and technical issues related to all asset types and potential vehicles types that support the investment process of the client Ability to partner with associates across all trading desks to develop, communicate and implement required execution strategies. Skill to use advanced quantitative techniques and technology to research and develop sources of return and models to drive investment strategies. Ability to embed proprietary insights into front office investment systems, for the purpose of delivering stronger returns, greater efficiency and scale, and controlling risk. Uses technology in combination with investment process to provide clear attribution analytics that supports client communication and internal metrics. Self-starter who is able to prioritise workloads, operate under tight deadlines, and able to maintain poise under pressure. Advanced knowledge of global financial markets, portfolio management techniques, and investments. Understands continuous assessment processes to minimise unintended risk exposures; risks taken should be well understood linked directly to expected "active" return in portfolio. Strong presentation, client service and communication skills (oral and written)
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Jan 09, 2026
Full time
Service Desk Support Analyst 5 days a week on site Role Overview As a 1st / 2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support. Log and resolve IT requests within agreed targets. Administer the Microsoft Estate and other key business systems. Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration. Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st / 2nd line support analyst - service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive background would be beneficial
Job Title: Entry Level IT Support Engineer - IT in Primary Schools Location: Watford (Hertfordshire) Salary: £24K - £29K dependent on experience, knowledge and skills Job type: Full Time / Permanent Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area. About Con Ed Ltd: Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth. Job Description: As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems. Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations. We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis. The person we are looking for: Has a genuine interest and enthusiasm for technology Enjoys helping other people and is prepared to go 'the extra mile' Has excellent communication and listening skills Has strong time-management skills and the ability to set priorities Is inquisitive and keen to learn Can take direction and work both independently and with team members Has good diagnostic skills, a methodical approach and attention to detail Experience in IT Support is a definite plus Location: Onsite at schools in and around Watford (Hertfordshire) Some support tasks can be carried out from home The ideal candidate will live within 15 miles of Watford 'Must Have' Practical Requirements: Own car Full clean driving licence Eligible to work in the UK We must be able obtain DBS check for all successful applicants You must be able to provide a clear Disqualification Declaration DIY skills a definite plus Technical Requirements: We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided. Basic Requirements: Windows 10/11 professional Windows Server 2019/2022/2025 Active Directory and Group Policy General office applications (E.g., MS Office) PC Hardware knowledge (replacing hard drives, power supplies etc.) Printing Networks (wired and wireless) Software installation Interactive whiteboards/projectors Installation, configuration, and maintenance of the above Desirable Skills: - Scripted installations - Visual basic programming - PowerShell - Google G-Suite - Apple IOS and app management - MS Office 365 The Rewards: - Enjoying the feeling of 'making a difference' - Learning new skills and keeping abreast of the latest technology - Appreciate a challenge and working for a growing business - Being a key member of a dedicated team with exceptionally helpful colleagues - Varied and friendly work environment - Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest - Salary dependent on experience, knowledge, and skills - Salary reviewed annually in line with performance and business conditions. - Discretionary Performance Bonus Scheme - 25 days holidays (plus 8 bank holidays) p.a. (Full-time) How to apply: This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV. Unfortunately, we cannot consider applications from anyone not currently living in the UK. If this role sounds like you and you have access to your own vehicle, please apply now! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.
Jan 09, 2026
Full time
Job Title: Entry Level IT Support Engineer - IT in Primary Schools Location: Watford (Hertfordshire) Salary: £24K - £29K dependent on experience, knowledge and skills Job type: Full Time / Permanent Please note - Reliable access to a vehicle is essential to be eligible for consideration in this field-based support role. You will be required to travel to sites primarily in the South West Herts area. About Con Ed Ltd: Con Ed is an award winning, successful, small Watford-based business. For the last 20 years, we have been supplying IT Support and Managed Services to primary schools in the area. Our team provides trusted IT management and technical support to over 50 schools, and we are expanding through reputation and word of mouth. Job Description: As a Junior IT Support Engineer, you would be carrying out all aspects of IT support for local primary schools. This would be onsite, as well as remotely and via phone/email. The role involves monitoring and maintaining computer systems and networks, installing and configuring hardware, diagnosing hardware and software faults and solving technical and applications problems. Another vital part of the job is to develop and maintain a close relationship to our customers. This is a full-time position, visiting 2 to 3 schools daily during term time. Some work can be carried out from home. During school holidays, we work on large projects and installations. We are open to applications from candidates seeking term-time working. Salary will be paid on a pro-rata basis. The person we are looking for: Has a genuine interest and enthusiasm for technology Enjoys helping other people and is prepared to go 'the extra mile' Has excellent communication and listening skills Has strong time-management skills and the ability to set priorities Is inquisitive and keen to learn Can take direction and work both independently and with team members Has good diagnostic skills, a methodical approach and attention to detail Experience in IT Support is a definite plus Location: Onsite at schools in and around Watford (Hertfordshire) Some support tasks can be carried out from home The ideal candidate will live within 15 miles of Watford 'Must Have' Practical Requirements: Own car Full clean driving licence Eligible to work in the UK We must be able obtain DBS check for all successful applicants You must be able to provide a clear Disqualification Declaration DIY skills a definite plus Technical Requirements: We are looking for someone to be able to make an immediate contribution, ideally with some experience in IT Support, however, initial training will be provided. Basic Requirements: Windows 10/11 professional Windows Server 2019/2022/2025 Active Directory and Group Policy General office applications (E.g., MS Office) PC Hardware knowledge (replacing hard drives, power supplies etc.) Printing Networks (wired and wireless) Software installation Interactive whiteboards/projectors Installation, configuration, and maintenance of the above Desirable Skills: - Scripted installations - Visual basic programming - PowerShell - Google G-Suite - Apple IOS and app management - MS Office 365 The Rewards: - Enjoying the feeling of 'making a difference' - Learning new skills and keeping abreast of the latest technology - Appreciate a challenge and working for a growing business - Being a key member of a dedicated team with exceptionally helpful colleagues - Varied and friendly work environment - Where it is in line with our business needs, we encourage and support members of our team to develop in other areas of their personal interest - Salary dependent on experience, knowledge, and skills - Salary reviewed annually in line with performance and business conditions. - Discretionary Performance Bonus Scheme - 25 days holidays (plus 8 bank holidays) p.a. (Full-time) How to apply: This position requires excellent communication skills; therefore, we will only review CVs from candidates that send a short cover letter and their CV. Unfortunately, we cannot consider applications from anyone not currently living in the UK. If this role sounds like you and you have access to your own vehicle, please apply now! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Assistant, IT Support, 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Service Desk Technician, 1st Line Helpdesk Engineer may also be considered.
Job Title: Systems Administrator Location: Scarborough Salary: Competitive Job type: Full Time - Permanent The role: The Systems Administrator will be responsible for maintaining, optimizing, and securing the company's IT infrastructure across multiple manufacturing and office environments. This role supports operational continuity by ensuring systems are reliable, scalable, and compliant with security and quality standards. The ideal candidate will bring strong technical expertise in Windows environments, SharePoint administration, cybersecurity best practices, and emerging AI-driven automation tools used to improve operational efficiency. Why you're our kind of person: We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people. What good looks like: Seamless: You'll provide high quality solutions to our customers Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart Collaborative: You'll advise your colleagues and input into other work and be able to work independently to get the job done What you'll do: Infrastructure & Systems Management: Manage, monitor, and maintain on-premises and cloud-based servers, networks, and business-critical IT systems Support and administer Microsoft 365 environments including Active Directory, Exchange Online, and SharePoint Oversee backups, disaster recovery procedures, storage management, and performance optimization Provide escalation-level support for endpoint devices, manufacturing equipment interfaces, and industrial control systems (as applicable) SharePoint Administration: Configure, administer, and maintain SharePoint Online sites, libraries, workflows, and permissions Work with internal teams to build SharePoint-based solutions that support manufacturing workflows Ensure SharePoint environment adheres to data governance and security requirements AI & Automation: Identify opportunities to use AI and automation technologies to improve efficiency, reduce downtime, and support predictive maintenance Collaborate with data and engineering teams to integrate AI workflows with existing systems Assist with Cybersecurity: Implement, monitor, and enforce cybersecurity policies, controls, and tools across the organization Conduct vulnerability assessments, patch management, and endpoint protection management Respond to security incidents and perform root cause analysis Support compliance with cybersecurity and manufacturing industry standards Operational Support: Provide high-level technical support to users across manufacturing, office environment and offsite, field base personnel Maintain documentation, asset inventories, and configuration records Collaborate with cross-functional teams including Engineering, Quality Assurance, Production, and HR Assist in technology planning and roadmap development Person specification: Qualifications & Experience; HNC Computer Science or greater Experience: 2-3 years practical experience in a similar role Strong experience with Windows Server administration Strong experience with Virtualisation (VMWare & HyperV) Good experience with Sharepoint Online Good understanding of AI Tools (MS Copilot) Cybersecurity awareness Experience with ERP system administration desirable Additional information: Strong problem solving and communication skills Continuous improvement Please click on the APPLY button to send your CV for this role. Candidates with experience of; DBA, Database Administrator, Data Analyst, Commercial Analyst, Analyst, Information Analyst, Client Data Analyst, Database Management, System Administrator, Administrator, IT Administration, IT Maintenance, IT Systems Support, IT Service Desk Technician and IT Systems Support will also be considered for this role.
Jan 09, 2026
Full time
Job Title: Systems Administrator Location: Scarborough Salary: Competitive Job type: Full Time - Permanent The role: The Systems Administrator will be responsible for maintaining, optimizing, and securing the company's IT infrastructure across multiple manufacturing and office environments. This role supports operational continuity by ensuring systems are reliable, scalable, and compliant with security and quality standards. The ideal candidate will bring strong technical expertise in Windows environments, SharePoint administration, cybersecurity best practices, and emerging AI-driven automation tools used to improve operational efficiency. Why you're our kind of person: We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people. What good looks like: Seamless: You'll provide high quality solutions to our customers Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be commercially smart Collaborative: You'll advise your colleagues and input into other work and be able to work independently to get the job done What you'll do: Infrastructure & Systems Management: Manage, monitor, and maintain on-premises and cloud-based servers, networks, and business-critical IT systems Support and administer Microsoft 365 environments including Active Directory, Exchange Online, and SharePoint Oversee backups, disaster recovery procedures, storage management, and performance optimization Provide escalation-level support for endpoint devices, manufacturing equipment interfaces, and industrial control systems (as applicable) SharePoint Administration: Configure, administer, and maintain SharePoint Online sites, libraries, workflows, and permissions Work with internal teams to build SharePoint-based solutions that support manufacturing workflows Ensure SharePoint environment adheres to data governance and security requirements AI & Automation: Identify opportunities to use AI and automation technologies to improve efficiency, reduce downtime, and support predictive maintenance Collaborate with data and engineering teams to integrate AI workflows with existing systems Assist with Cybersecurity: Implement, monitor, and enforce cybersecurity policies, controls, and tools across the organization Conduct vulnerability assessments, patch management, and endpoint protection management Respond to security incidents and perform root cause analysis Support compliance with cybersecurity and manufacturing industry standards Operational Support: Provide high-level technical support to users across manufacturing, office environment and offsite, field base personnel Maintain documentation, asset inventories, and configuration records Collaborate with cross-functional teams including Engineering, Quality Assurance, Production, and HR Assist in technology planning and roadmap development Person specification: Qualifications & Experience; HNC Computer Science or greater Experience: 2-3 years practical experience in a similar role Strong experience with Windows Server administration Strong experience with Virtualisation (VMWare & HyperV) Good experience with Sharepoint Online Good understanding of AI Tools (MS Copilot) Cybersecurity awareness Experience with ERP system administration desirable Additional information: Strong problem solving and communication skills Continuous improvement Please click on the APPLY button to send your CV for this role. Candidates with experience of; DBA, Database Administrator, Data Analyst, Commercial Analyst, Analyst, Information Analyst, Client Data Analyst, Database Management, System Administrator, Administrator, IT Administration, IT Maintenance, IT Systems Support, IT Service Desk Technician and IT Systems Support will also be considered for this role.
Service Desk Analyst (1st Line) Central Reading - no parking This is an excellent opportunity to join a FTSE 250 company working in their busy IT team. This role could suit someone who has a strong desire to work in IT with a proven aptitude in this area or someone with 12 months + experience, looking to expand their experience. As a 1st Line Service Desk Analyst, you'll be the first point of contact for all IT support queries, providing prompt, knowledgeable assistance across hardware, software, network, and application issues. You'll work closely with 2nd and 3rd Line Support, Infrastructure, Application Support, and Cyber Security teams to deliver fast, effective resolutions and contribute to continuous improvement across the IT environment. Operating Monday-Friday, 07:00-19:00, the Service Desk leverages ServiceNow to log, track, and resolve incidents, aiming to resolve 65% of issues at first contact. You will need to be prepared to work on rotating shifts, week one starting at 7am and finishing earlier and week 2 starting later and finishing at 7pm, Monday to Friday only. Your role: Provide professional support via phone, email, and live chat, troubleshooting end-user IT issues across Windows, Office 365, printers, networks, and business-critical applications Resolve technical incidents efficiently, using internal knowledge bases and documented procedures, escalating complex issues to the correct 2nd/3rd Line teams Accurately log, update, and close tickets in ServiceNow, ensuring clear documentation of troubleshooting steps and resolutions Support Active Directory, Azure accounts, Windows 11 administration, and basic networking Contribute to knowledge base improvements, documenting recurring issues and best practice solutions Maintain KPIs for resolution times, customer satisfaction, and first-contact resolution rates Assist with minor hardware/software deployments, account management, and configuration tasks as required What We're Looking For Essential: Strong communication skills and a customer-first approach Natural problem solver, able to stay calm under pressure Technical curiosity and proactive learning attitude, particularly in Windows 11, Active Directory, Azure, and Office 365 Ability to research undocumented issues and update knowledge base articles Desirable: 12-18 months of 1st Line IT Support or Service Desk experience Experience providing remote and in-person support across a range of devices and platforms Familiarity with MS Teams, MDM, Zscaler, Mimecast, basic networking/Wi-Fi troubleshooting CompTIA A+ or equivalent IT qualification Benefits: Competitive salary plus annual discretionary bonus 25 days' holiday with buy/sell flexibility Pension matching, healthcare plans, life assurance, and retail discounts Flexible benefits package, Employee Assistance Programme, and Digital GP service Paid volunteering days and referral bonuses Career development opportunities within a fast-growing, technology-driven business
Jan 09, 2026
Full time
Service Desk Analyst (1st Line) Central Reading - no parking This is an excellent opportunity to join a FTSE 250 company working in their busy IT team. This role could suit someone who has a strong desire to work in IT with a proven aptitude in this area or someone with 12 months + experience, looking to expand their experience. As a 1st Line Service Desk Analyst, you'll be the first point of contact for all IT support queries, providing prompt, knowledgeable assistance across hardware, software, network, and application issues. You'll work closely with 2nd and 3rd Line Support, Infrastructure, Application Support, and Cyber Security teams to deliver fast, effective resolutions and contribute to continuous improvement across the IT environment. Operating Monday-Friday, 07:00-19:00, the Service Desk leverages ServiceNow to log, track, and resolve incidents, aiming to resolve 65% of issues at first contact. You will need to be prepared to work on rotating shifts, week one starting at 7am and finishing earlier and week 2 starting later and finishing at 7pm, Monday to Friday only. Your role: Provide professional support via phone, email, and live chat, troubleshooting end-user IT issues across Windows, Office 365, printers, networks, and business-critical applications Resolve technical incidents efficiently, using internal knowledge bases and documented procedures, escalating complex issues to the correct 2nd/3rd Line teams Accurately log, update, and close tickets in ServiceNow, ensuring clear documentation of troubleshooting steps and resolutions Support Active Directory, Azure accounts, Windows 11 administration, and basic networking Contribute to knowledge base improvements, documenting recurring issues and best practice solutions Maintain KPIs for resolution times, customer satisfaction, and first-contact resolution rates Assist with minor hardware/software deployments, account management, and configuration tasks as required What We're Looking For Essential: Strong communication skills and a customer-first approach Natural problem solver, able to stay calm under pressure Technical curiosity and proactive learning attitude, particularly in Windows 11, Active Directory, Azure, and Office 365 Ability to research undocumented issues and update knowledge base articles Desirable: 12-18 months of 1st Line IT Support or Service Desk experience Experience providing remote and in-person support across a range of devices and platforms Familiarity with MS Teams, MDM, Zscaler, Mimecast, basic networking/Wi-Fi troubleshooting CompTIA A+ or equivalent IT qualification Benefits: Competitive salary plus annual discretionary bonus 25 days' holiday with buy/sell flexibility Pension matching, healthcare plans, life assurance, and retail discounts Flexible benefits package, Employee Assistance Programme, and Digital GP service Paid volunteering days and referral bonuses Career development opportunities within a fast-growing, technology-driven business
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. INDMANJ
Jan 09, 2026
Full time
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. INDMANJ
IT Support Analyst (1st/2nd Line) Liverpool (4 days on site) £175 per day (Inside IR35) An experienced IT Support Analyst is required to deliver 1st and 2nd line support to over 500 users across multiple sites. You'll provide remote and face-to-face support, manage tickets, and assist with server and network infrastructure. Responsibilities: Resolve IT issues via helpdesk, phone, and onsite visits. Support Windows 11, Windows Server 2019/2022, Active Directory, DNS, DHCP. Maintain VMware/Hyper-V environments and backups. Troubleshoot network and PC hardware/software. Support key anti-virus software for clients & Servers (Defender) Ensure IT security and documentation standards. Travel across UK & Ireland on occasion, if required. Skills/Technologies: Strong IT support experience in a networked environment. Knowledge of Windows OS, AD, DNS/DHCP, virtualization. Excellent customer service and problem-solving skills. Ability to work independently and manage time effectively. Degree-level IT qualification or equivalent experience required.
Jan 09, 2026
Contractor
IT Support Analyst (1st/2nd Line) Liverpool (4 days on site) £175 per day (Inside IR35) An experienced IT Support Analyst is required to deliver 1st and 2nd line support to over 500 users across multiple sites. You'll provide remote and face-to-face support, manage tickets, and assist with server and network infrastructure. Responsibilities: Resolve IT issues via helpdesk, phone, and onsite visits. Support Windows 11, Windows Server 2019/2022, Active Directory, DNS, DHCP. Maintain VMware/Hyper-V environments and backups. Troubleshoot network and PC hardware/software. Support key anti-virus software for clients & Servers (Defender) Ensure IT security and documentation standards. Travel across UK & Ireland on occasion, if required. Skills/Technologies: Strong IT support experience in a networked environment. Knowledge of Windows OS, AD, DNS/DHCP, virtualization. Excellent customer service and problem-solving skills. Ability to work independently and manage time effectively. Degree-level IT qualification or equivalent experience required.
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability Person requires: Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences Great Customer Service MS Office Products Windows 10 iPhones Shift Pattern: 4 days: Friday, Saturday, Sunday and Monday, night shift hours 7:00pm - 5:30am with a lunch break. Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. We welcome everyone. If you require assistance or adjustments to participate in the job application or interview process, please contact me.
Jan 09, 2026
Contractor
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability Person requires: Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences Great Customer Service MS Office Products Windows 10 iPhones Shift Pattern: 4 days: Friday, Saturday, Sunday and Monday, night shift hours 7:00pm - 5:30am with a lunch break. Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. We welcome everyone. If you require assistance or adjustments to participate in the job application or interview process, please contact me.
Candidates MUST have active SC Clearances to apply for this role. Government client require a Service Desk Analyst to join on an initial 6 month contract (extension highly likely). 1st Line Support duties across windows and iOS environment. 5 days on-site in East Kilbride Responsibilities Troubleshoot technical issues reported to Service Desk using available Knowledge Articles Ensure Service Requests and Incidents are managed in accordance with Service Level Targets Assist with maintenance and contribution of articles to the Service Desk Knowledge Base Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk Keep customers informed on the progress of their Incidents and Service Requests throughout the full life cycle. If you have active SC level Security Clearance, apply now for immediate consideration.
Jan 09, 2026
Contractor
Candidates MUST have active SC Clearances to apply for this role. Government client require a Service Desk Analyst to join on an initial 6 month contract (extension highly likely). 1st Line Support duties across windows and iOS environment. 5 days on-site in East Kilbride Responsibilities Troubleshoot technical issues reported to Service Desk using available Knowledge Articles Ensure Service Requests and Incidents are managed in accordance with Service Level Targets Assist with maintenance and contribution of articles to the Service Desk Knowledge Base Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk Keep customers informed on the progress of their Incidents and Service Requests throughout the full life cycle. If you have active SC level Security Clearance, apply now for immediate consideration.
Opus People Solutions Ltd
Alconbury, Cambridgeshire
Systems Support Officer Pay : 14.82 per hour paye or 19.22 umbrella Hours : 37 per week, part time hours will not be considered The position is likely to be extended/become fixed-term contract after the initial 12-week period. Location : Alconbury (hybrid) 4 days working from home, every Wednesday in the office, however - you may also be asked to change your working day in the office or attend more often if needed. Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for Systems Support Officer to support their Business Systems Team. The team are responsible for maintaining system integrity, availability, and robustness, support and enhancement of the existing ERP systems and development of new functionality. Development is fed by technology roadmap, programme or because of incident management change requirements. All Business Systems Teams work closely with internal and 3rd party partners/suppliers to provide escalated support management where required. Your main duties would be to contribute to the effective running of the Business Support team; to deliver a high quality, customer focussed service responding to queries; To help maintain the ERP systems we support, to ensure that these meet statutory requirements and customer needs. The Business Systems Team provides operational level, functional and technical support to users of the various LGSS ERP platforms, including but not limited to ERP systems. You will be responsible for: Act as first point of contact for Shared Service systems to help and support system users perform their tasks more effectively, escalating more technical problems to System Support Analysts as appropriate Perform daily housekeeping activities which support the business processes Assist with managing the call list, including monitoring calls logged via HALO, managing inboxes, carrying out daily tasks on a rota basis Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery. Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider Shared Service departments e.g. IT Departments, Payroll Helpdesk, Finance Operations Helpdesk Successful candidate would ideally possess experience of a customer focused support / technical environment (Desirable), experience of managing calls via a ticketing system (Desirable), ability to plan and prioritise workloads and time with the minimum of supervision, methodical worker with excellent attention to detail, ability to adapt, react and contribute positively to changes and ability to work across multiple applications. If you are interested, please apply now!
Jan 09, 2026
Seasonal
Systems Support Officer Pay : 14.82 per hour paye or 19.22 umbrella Hours : 37 per week, part time hours will not be considered The position is likely to be extended/become fixed-term contract after the initial 12-week period. Location : Alconbury (hybrid) 4 days working from home, every Wednesday in the office, however - you may also be asked to change your working day in the office or attend more often if needed. Opus People Solutions are recruiting on behalf of Cambridgeshire County Council for Systems Support Officer to support their Business Systems Team. The team are responsible for maintaining system integrity, availability, and robustness, support and enhancement of the existing ERP systems and development of new functionality. Development is fed by technology roadmap, programme or because of incident management change requirements. All Business Systems Teams work closely with internal and 3rd party partners/suppliers to provide escalated support management where required. Your main duties would be to contribute to the effective running of the Business Support team; to deliver a high quality, customer focussed service responding to queries; To help maintain the ERP systems we support, to ensure that these meet statutory requirements and customer needs. The Business Systems Team provides operational level, functional and technical support to users of the various LGSS ERP platforms, including but not limited to ERP systems. You will be responsible for: Act as first point of contact for Shared Service systems to help and support system users perform their tasks more effectively, escalating more technical problems to System Support Analysts as appropriate Perform daily housekeeping activities which support the business processes Assist with managing the call list, including monitoring calls logged via HALO, managing inboxes, carrying out daily tasks on a rota basis Work as an effective team member assisting and supporting colleagues across the service as appropriate to ensure accurate and timely service delivery. Utilise effective communication and a proactive approach to ensure collaborative working with colleagues across Business Systems, and wider Shared Service departments e.g. IT Departments, Payroll Helpdesk, Finance Operations Helpdesk Successful candidate would ideally possess experience of a customer focused support / technical environment (Desirable), experience of managing calls via a ticketing system (Desirable), ability to plan and prioritise workloads and time with the minimum of supervision, methodical worker with excellent attention to detail, ability to adapt, react and contribute positively to changes and ability to work across multiple applications. If you are interested, please apply now!
IT Support Analyst / IT Support Specialist Are you a hands-on IT Support professional who enjoys variety, problem-solving, and being at the heart of a growing business's digital journey? This is a fantastic opportunity to join a well-established, global organisation where IT plays a key role in innovation, transformation, and day-to-day success. You'll be part of a collaborative IT team, supporting users across the business while working with modern systems, exciting projects, and new technology rollouts. The Role As an IT Support Analyst, you'll provide first-class technical support to end users, ensuring systems run smoothly and colleagues feel confident using technology. Your responsibilities will include: Providing user support via a ticketing system (Topdesk, moving to Jira Service Management) across a range of applications including Microsoft 365, Salesforce, and JD Edwards Installing, configuring, and maintaining computer hardware, operating systems, and business applications Setting up and managing iPhones and iOS applications using Intune and Apple Business Manager Supporting the rollout of new systems, software, and digital tools Maintaining company hardware such as printers, video conferencing equipment, and CCTV systems Administering and supporting Windows operating systems and iOS devices Delivering end-user training where required Ensuring IT assets are disposed of in line with WEEE regulations Working closely with suppliers to procure hardware and software Liaising with third-party support providers Contributing to digital transformation initiatives, including EDI implementation and project-based work About You You'll be a proactive, detail-oriented IT professional who enjoys working in a fast-paced, professional environment. You'll bring: Strong, demonstrable IT support experience, particularly with Microsoft 365, Intune, Outlook, Teams, OneDrive, SharePoint, Word, and Excel Good working knowledge of iPhones and Apple Business Manager Experience working in a corporate IT support environment (3+ years) The ability to quickly learn and adapt to new systems and technologies Excellent communication skills, both in person and across email, Teams, and phone A logical, organised approach with the ability to prioritise competing demands A collaborative mindset with a positive, motivated attitude Desirable experience includes: Salesforce CRM ERP systems Project management or involvement in IT projects What's on Offer Join a global organisation with over 5,000 employees worldwide and a strong UK presence 37.5 hours per week, Monday to Friday Hybrid working available after training (4 days office-based, 1 day from home) Office based in Sutton, Surrey Excellent benefits package A supportive environment with opportunities to get involved in transformation projects and develop your skills Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 09, 2026
Full time
IT Support Analyst / IT Support Specialist Are you a hands-on IT Support professional who enjoys variety, problem-solving, and being at the heart of a growing business's digital journey? This is a fantastic opportunity to join a well-established, global organisation where IT plays a key role in innovation, transformation, and day-to-day success. You'll be part of a collaborative IT team, supporting users across the business while working with modern systems, exciting projects, and new technology rollouts. The Role As an IT Support Analyst, you'll provide first-class technical support to end users, ensuring systems run smoothly and colleagues feel confident using technology. Your responsibilities will include: Providing user support via a ticketing system (Topdesk, moving to Jira Service Management) across a range of applications including Microsoft 365, Salesforce, and JD Edwards Installing, configuring, and maintaining computer hardware, operating systems, and business applications Setting up and managing iPhones and iOS applications using Intune and Apple Business Manager Supporting the rollout of new systems, software, and digital tools Maintaining company hardware such as printers, video conferencing equipment, and CCTV systems Administering and supporting Windows operating systems and iOS devices Delivering end-user training where required Ensuring IT assets are disposed of in line with WEEE regulations Working closely with suppliers to procure hardware and software Liaising with third-party support providers Contributing to digital transformation initiatives, including EDI implementation and project-based work About You You'll be a proactive, detail-oriented IT professional who enjoys working in a fast-paced, professional environment. You'll bring: Strong, demonstrable IT support experience, particularly with Microsoft 365, Intune, Outlook, Teams, OneDrive, SharePoint, Word, and Excel Good working knowledge of iPhones and Apple Business Manager Experience working in a corporate IT support environment (3+ years) The ability to quickly learn and adapt to new systems and technologies Excellent communication skills, both in person and across email, Teams, and phone A logical, organised approach with the ability to prioritise competing demands A collaborative mindset with a positive, motivated attitude Desirable experience includes: Salesforce CRM ERP systems Project management or involvement in IT projects What's on Offer Join a global organisation with over 5,000 employees worldwide and a strong UK presence 37.5 hours per week, Monday to Friday Hybrid working available after training (4 days office-based, 1 day from home) Office based in Sutton, Surrey Excellent benefits package A supportive environment with opportunities to get involved in transformation projects and develop your skills Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Alexander Mann Solutions - Public Sector Resourcing
Liverpool, Merseyside
On behalf of HSE, we are looking for a Service Desk Analyst - User Administrator (Inside IR35) for a 2 month hybrid contract based up to 3 days per week in Liverpool. Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance Job summary The User Administrator is responsible for managing user accounts, permissions, and access rights across HSE's IT systems. This role ensures compliance with security standards, supports onboarding and offboarding processes, and provides technical assistance for account-related issues. The position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with Technology Division, HR, and other divisions. Job description Account Management: . Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other enterprise systems. . Assign and manage user roles and permissions based on job requirements and security policies. Access Control & Security: . Enforce password policies, multi-factor authentication, and other security measures. . Conduct regular audits of user accounts and access rights to ensure compliance. Onboarding & Offboarding: . Coordinate with HR and hiring managers to ensure timely account setup for new employees. . Remove access for departing employees and maintain accurate records of changes. Support & Troubleshooting: . Respond to user inquiries and resolve account-related issues promptly. . Ensure all assigned incidents and requests are acknowledged and resolved within the defined SLA timelines to maintain compliance and avoid breaches. . Regularly update work notes and status fields in ServiceNow to reflect progress, keeping stakeholders informed and supporting SLA tracking. . Escalate complex technical issues to appropriate teams when necessary. Documentation & Compliance: . Maintain detailed records of account changes and access permissions. . Assist in internal and external compliance audits related to identity and access management. Person Specification . Strong attention to detail and accuracy when managing user data. Ability to handle sensitive information with confidentiality. . Ability to prioritize tasks and meet SLA deadlines. . Competent in using ticketing systems and reporting tools. . Clear and professional communication skills (written and verbal). . Ability to liaise effectively with internal teams and end-users. . Highly organised and methodical approach to work. . Customer-focused mindset with a commitment to service excellence. Essential Criteria . Proven experience of User Administration. . Strong understanding of Identity and Access Management (IAM) principles. . Proficiency with Active Directory, Microsoft 365, and other enterprise platforms. . Familiarity with IT security best practices and compliance standards (eg, GDPR, ISO 27001). . ITIL Foundation Certificate (or willingness to work towards qualification) Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Jan 09, 2026
Contractor
On behalf of HSE, we are looking for a Service Desk Analyst - User Administrator (Inside IR35) for a 2 month hybrid contract based up to 3 days per week in Liverpool. Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance Job summary The User Administrator is responsible for managing user accounts, permissions, and access rights across HSE's IT systems. This role ensures compliance with security standards, supports onboarding and offboarding processes, and provides technical assistance for account-related issues. The position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with Technology Division, HR, and other divisions. Job description Account Management: . Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other enterprise systems. . Assign and manage user roles and permissions based on job requirements and security policies. Access Control & Security: . Enforce password policies, multi-factor authentication, and other security measures. . Conduct regular audits of user accounts and access rights to ensure compliance. Onboarding & Offboarding: . Coordinate with HR and hiring managers to ensure timely account setup for new employees. . Remove access for departing employees and maintain accurate records of changes. Support & Troubleshooting: . Respond to user inquiries and resolve account-related issues promptly. . Ensure all assigned incidents and requests are acknowledged and resolved within the defined SLA timelines to maintain compliance and avoid breaches. . Regularly update work notes and status fields in ServiceNow to reflect progress, keeping stakeholders informed and supporting SLA tracking. . Escalate complex technical issues to appropriate teams when necessary. Documentation & Compliance: . Maintain detailed records of account changes and access permissions. . Assist in internal and external compliance audits related to identity and access management. Person Specification . Strong attention to detail and accuracy when managing user data. Ability to handle sensitive information with confidentiality. . Ability to prioritize tasks and meet SLA deadlines. . Competent in using ticketing systems and reporting tools. . Clear and professional communication skills (written and verbal). . Ability to liaise effectively with internal teams and end-users. . Highly organised and methodical approach to work. . Customer-focused mindset with a commitment to service excellence. Essential Criteria . Proven experience of User Administration. . Strong understanding of Identity and Access Management (IAM) principles. . Proficiency with Active Directory, Microsoft 365, and other enterprise platforms. . Familiarity with IT security best practices and compliance standards (eg, GDPR, ISO 27001). . ITIL Foundation Certificate (or willingness to work towards qualification) Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk Analyst / On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Jan 08, 2026
Contractor
Overview Ref: (phone number removed) 2nd line Support / Level 2 Service Desk Analyst / On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Senior Service Desk Specialist Reference: PC0126-1M2 Salary: £30,000 £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday Friday Hybrid Role New Year. New Career. Lead People. Deliver Excellence. Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role , enjoys coaching and mentoring , and still loves being hands-on technically? We re looking for someone who can balance technical expertise with soft management skills , acting as a role model on the Service Desk while helping to develop, support, and motivate a team . The Role As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer , you ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support . You ll play a key role in onboarding, training, and developing Service Desk analysts , helping to create a collaborative, high-performing environment. Based in Manchester (M16) , this is a Monday to Friday hybrid role . Key Skills & Technologies You should have experience with some or all of the following: Microsoft Windows 10 / 11 Microsoft Office 365 troubleshooting Active Directory Awareness of Group Policy SCCM / Intune DFS folder permissions in SharePoint Networking triaging Leadership, Soft Management & Communication We re specifically looking for someone who has experience as a team leader or senior team member , and who enjoys people development as much as problem solving . The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate: Experience in team leadership , line support , or acting team lead responsibilities Strong coaching and mentoring skills Ability to provide performance support, guidance, and feedback A collaborative, people-first leadership style Excellent stakeholder communication and relationship-building skills Confidence in conflict resolution , prioritisation, and decision making Strong, logical troubleshooting and diagnostic ability A professional, approachable, and supportive manner A growth mindset , resilience, and emotional intelligence Experience contributing to Knowledge Banks (KB s) , process improvement , continuous improvement initiatives , and setting best-practice standards is highly desirable. Why Join Us? Opportunity to lead, influence, and develop people Clear career progression and structured skill development Hybrid working for work-life balance A company that values empathy, collaboration, and accountability We re ready to invest in your leadership journey Ready to Lead, Coach & Make an Impact? If you re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills , apply now . New Year. New Career. Lead it.
Jan 08, 2026
Full time
Senior Service Desk Specialist Reference: PC0126-1M2 Salary: £30,000 £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday Friday Hybrid Role New Year. New Career. Lead People. Deliver Excellence. Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role , enjoys coaching and mentoring , and still loves being hands-on technically? We re looking for someone who can balance technical expertise with soft management skills , acting as a role model on the Service Desk while helping to develop, support, and motivate a team . The Role As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer , you ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support . You ll play a key role in onboarding, training, and developing Service Desk analysts , helping to create a collaborative, high-performing environment. Based in Manchester (M16) , this is a Monday to Friday hybrid role . Key Skills & Technologies You should have experience with some or all of the following: Microsoft Windows 10 / 11 Microsoft Office 365 troubleshooting Active Directory Awareness of Group Policy SCCM / Intune DFS folder permissions in SharePoint Networking triaging Leadership, Soft Management & Communication We re specifically looking for someone who has experience as a team leader or senior team member , and who enjoys people development as much as problem solving . The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate: Experience in team leadership , line support , or acting team lead responsibilities Strong coaching and mentoring skills Ability to provide performance support, guidance, and feedback A collaborative, people-first leadership style Excellent stakeholder communication and relationship-building skills Confidence in conflict resolution , prioritisation, and decision making Strong, logical troubleshooting and diagnostic ability A professional, approachable, and supportive manner A growth mindset , resilience, and emotional intelligence Experience contributing to Knowledge Banks (KB s) , process improvement , continuous improvement initiatives , and setting best-practice standards is highly desirable. Why Join Us? Opportunity to lead, influence, and develop people Clear career progression and structured skill development Hybrid working for work-life balance A company that values empathy, collaboration, and accountability We re ready to invest in your leadership journey Ready to Lead, Coach & Make an Impact? If you re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills , apply now . New Year. New Career. Lead it.
IT Support Analyst, Salisbury/Hybrid, 30K- 35K (Must be eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations, management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's lifecycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Jan 08, 2026
Full time
IT Support Analyst, Salisbury/Hybrid, 30K- 35K (Must be eligible for Security Clearance - min 5 years UK residency) We're looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations, management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's lifecycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
