Customer Service Development Manager Your new company A leading Insurance organisation based in Bradley Stoke, Bristol Working Pattern 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu) Your new role Use KPIs and targets to track progress across the team of 100+ agents. Implement 1-to-1 training plans to develop customer service skills of individual team members. Provide advice and insights into methods which are leading to overall performance success. Host huddles and team discussions to analyse team understanding of their role. Implement changes based on customer feedback and call insights. What you'll need to succeed Experience within a coaching capacity, this doesn't have to be sales or customer service focused. Ability to lead on a 1-to-1 and larger scale basis. Able to support new starters through beginners training. Confident in managing senior members on how to improve further or implement changes to their routine. Sales, Contact centre, or helpdesk experience is a bonus. What you'll get in return Bonus scheme with potential to earn up to 30% monthlyFree shares awarded to all employeesFree onsite parking and electric vehicle charging pointsCar salary sacrifice schemeGenerous holiday allowance of 23 days plus bank holidays, rising to 25 with servicePension contributions matched up to 6.5% and life cover up to four times your salary24/7 confidential wellbeing support for you and your family What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jan 11, 2026
Full time
Customer Service Development Manager Your new company A leading Insurance organisation based in Bradley Stoke, Bristol Working Pattern 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu) Your new role Use KPIs and targets to track progress across the team of 100+ agents. Implement 1-to-1 training plans to develop customer service skills of individual team members. Provide advice and insights into methods which are leading to overall performance success. Host huddles and team discussions to analyse team understanding of their role. Implement changes based on customer feedback and call insights. What you'll need to succeed Experience within a coaching capacity, this doesn't have to be sales or customer service focused. Ability to lead on a 1-to-1 and larger scale basis. Able to support new starters through beginners training. Confident in managing senior members on how to improve further or implement changes to their routine. Sales, Contact centre, or helpdesk experience is a bonus. What you'll get in return Bonus scheme with potential to earn up to 30% monthlyFree shares awarded to all employeesFree onsite parking and electric vehicle charging pointsCar salary sacrifice schemeGenerous holiday allowance of 23 days plus bank holidays, rising to 25 with servicePension contributions matched up to 6.5% and life cover up to four times your salary24/7 confidential wellbeing support for you and your family What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
JOB TITLE: SERVICE DESK ADMINISTRATOR LOCATION: Farnham SALARY: 26k/ 27k COMPANY INFORMATION Service Desk Administrator Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East Excellent reputation for delivering quality and high standards of service Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating CANDIDATE INFORMATION Service Desk Administrator As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred To be organised, with good attention to detail Ability to work in a fast-paced environment Self-motivated with the ability to set oneself tasks when working in a team, as well as individually Excellent written and verbal communication skills Good time management skills to work under pressure and to deadlines Pro-active with the ability to think on your feet and for yourself Demonstrate sound decision making when taking responsibility for tasks Accurate data entry skills JOB INFORMATION Service Desk Administrator As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals Requesting site access and arranging Permits when required, Preparing quotations with support from contract managers Requesting costs and raising purchase orders to suppliers
Jan 10, 2026
Full time
JOB TITLE: SERVICE DESK ADMINISTRATOR LOCATION: Farnham SALARY: 26k/ 27k COMPANY INFORMATION Service Desk Administrator Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Servive Desk Administrator to join their ever expanding team Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East Excellent reputation for delivering quality and high standards of service Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating CANDIDATE INFORMATION Service Desk Administrator As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred To be organised, with good attention to detail Ability to work in a fast-paced environment Self-motivated with the ability to set oneself tasks when working in a team, as well as individually Excellent written and verbal communication skills Good time management skills to work under pressure and to deadlines Pro-active with the ability to think on your feet and for yourself Demonstrate sound decision making when taking responsibility for tasks Accurate data entry skills JOB INFORMATION Service Desk Administrator As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals Requesting site access and arranging Permits when required, Preparing quotations with support from contract managers Requesting costs and raising purchase orders to suppliers
Helpdesk Administrator- Onsite- £13.50 an hour About the roleAs a Helpdesk Administrator, you will be responsible for handling incoming service requests, coordinating maintenance activities, and ensuring timely resolution of issues. This role involves logging and tracking helpdesk jobs, liaising with contractors and internal departments, maintaining records, and assisting with reporting and compliance tasks. Tell me more, tell me more Our client is currently looking for a new recruit to join their team. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours)Must Haves: Experience in helpdesk adminAble to liaise with engineers and facilities managersCommunication skillsAttention to detailWhat's in it for you? - Our client loves to reward their people for doing a great job.This is a contract until February 2027. An hourly rate of £13.50 an hourThis role provides onsite working access in Motherwell - Maxim ParkNext StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. #
Jan 10, 2026
Contractor
Helpdesk Administrator- Onsite- £13.50 an hour About the roleAs a Helpdesk Administrator, you will be responsible for handling incoming service requests, coordinating maintenance activities, and ensuring timely resolution of issues. This role involves logging and tracking helpdesk jobs, liaising with contractors and internal departments, maintaining records, and assisting with reporting and compliance tasks. Tell me more, tell me more Our client is currently looking for a new recruit to join their team. Please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours)Must Haves: Experience in helpdesk adminAble to liaise with engineers and facilities managersCommunication skillsAttention to detailWhat's in it for you? - Our client loves to reward their people for doing a great job.This is a contract until February 2027. An hourly rate of £13.50 an hourThis role provides onsite working access in Motherwell - Maxim ParkNext StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. #
Helpdesk Manager - Facilities Management Location: Leeds - LS1 (office-based - no parking) Salary: £35,000 per annum Hours: Monday-Friday, 8:30 am-5:00 pm (37.5 hours) Our client is a growing, secure, Facilities Management provider delivering predominantly hard FM services across multi-site portfolios. Following consistent growth and an internal restructure, they are now appointing a strong, capable Helpdesk Manager to take full ownership of the helpdesk function. This role is critical to the business. You will be trusted to run the desk, lead the small team and keep day-to-day operations moving without dragging Directors into the detail. The role Take full ownership of the facilities helpdesk operation Lead, manage and develop a small helpdesk team Oversee PPM, reactive and compliance works Ensure SLAs and KPIs are consistently achieved Act as the main escalation point for issues Drive accountability, ownership and delivery Improve processes where needed while protecting core systems Use CAFM and reporting to manage performance The person Strong, confident and organised A self-starter who owns problems end-to-end Comfortable working under pressure Able to challenge, push back and improve ways of working FM helpdesk or operational management experience essential Benefits 33 days holiday (including bank holidays) Paid birthday leave (if it falls on a weekday) Additional holiday for each year of service after two years One paid wellbeing hour per week Pension Personal private health insurance To apply, please send your CV to (url removed)
Jan 10, 2026
Full time
Helpdesk Manager - Facilities Management Location: Leeds - LS1 (office-based - no parking) Salary: £35,000 per annum Hours: Monday-Friday, 8:30 am-5:00 pm (37.5 hours) Our client is a growing, secure, Facilities Management provider delivering predominantly hard FM services across multi-site portfolios. Following consistent growth and an internal restructure, they are now appointing a strong, capable Helpdesk Manager to take full ownership of the helpdesk function. This role is critical to the business. You will be trusted to run the desk, lead the small team and keep day-to-day operations moving without dragging Directors into the detail. The role Take full ownership of the facilities helpdesk operation Lead, manage and develop a small helpdesk team Oversee PPM, reactive and compliance works Ensure SLAs and KPIs are consistently achieved Act as the main escalation point for issues Drive accountability, ownership and delivery Improve processes where needed while protecting core systems Use CAFM and reporting to manage performance The person Strong, confident and organised A self-starter who owns problems end-to-end Comfortable working under pressure Able to challenge, push back and improve ways of working FM helpdesk or operational management experience essential Benefits 33 days holiday (including bank holidays) Paid birthday leave (if it falls on a weekday) Additional holiday for each year of service after two years One paid wellbeing hour per week Pension Personal private health insurance To apply, please send your CV to (url removed)
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Broughton. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jan 10, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Broughton. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: 1. Obtaining supplier quotes and uploading onto the internal system for client approval. 2. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Ready for your next big step in IT? We re hiring for a newly created role where you ll work side-by-side with an experienced IT Manager, support brilliant colleagues, and get stuck into a mix of support, systems admin, and exciting tech projects. If you love solving problems, improving systems, and being the go-to IT expert people rely on, this role will give you the autonomy, variety, and growth you re looking for. What You ll Do Own first-line and escalation support across hardware, software, systems and networks. Manage tickets via Jira and keep the business running smoothly. Support Microsoft 365, Windows 11, Active Directory and core business apps. Assist with cyber security: patching, antivirus, and firewall monitoring. Become a super-user and admin for our ERP system, helping teams get the best out of it. Support IT procurement, suppliers and asset management. Get involved in IT projects like migrations, new tools and software rollouts. Deliver training and inductions when needed. What You ll Bring Strong experience in a hands-on IT Support/Engineer role. Good knowledge of Windows Server, AD, Microsoft 365, and networking (VPN, firewalls, LAN/WAN). Experience with helpdesk tools like Jira or ServiceNow. A proactive, people-focused approach and a genuine love for helping users. Bonus Points For: Azure/Intune experience, cyber security exposure, ERP support, server hardware knowledge or documentation skills. Why You ll Love It Here Early Friday finish Discretionary bonus 25 days holiday + bank holidays Life insurance (6x salary), 5% pension, income protection A role with tons of variety, learning, and visibility If you want a role where every day is different and where you ll truly make an impact, we d love to hear from you!
Jan 10, 2026
Full time
Ready for your next big step in IT? We re hiring for a newly created role where you ll work side-by-side with an experienced IT Manager, support brilliant colleagues, and get stuck into a mix of support, systems admin, and exciting tech projects. If you love solving problems, improving systems, and being the go-to IT expert people rely on, this role will give you the autonomy, variety, and growth you re looking for. What You ll Do Own first-line and escalation support across hardware, software, systems and networks. Manage tickets via Jira and keep the business running smoothly. Support Microsoft 365, Windows 11, Active Directory and core business apps. Assist with cyber security: patching, antivirus, and firewall monitoring. Become a super-user and admin for our ERP system, helping teams get the best out of it. Support IT procurement, suppliers and asset management. Get involved in IT projects like migrations, new tools and software rollouts. Deliver training and inductions when needed. What You ll Bring Strong experience in a hands-on IT Support/Engineer role. Good knowledge of Windows Server, AD, Microsoft 365, and networking (VPN, firewalls, LAN/WAN). Experience with helpdesk tools like Jira or ServiceNow. A proactive, people-focused approach and a genuine love for helping users. Bonus Points For: Azure/Intune experience, cyber security exposure, ERP support, server hardware knowledge or documentation skills. Why You ll Love It Here Early Friday finish Discretionary bonus 25 days holiday + bank holidays Life insurance (6x salary), 5% pension, income protection A role with tons of variety, learning, and visibility If you want a role where every day is different and where you ll truly make an impact, we d love to hear from you!
Overview If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 57 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced individual to join this team in the role of Senior Manager, Hedging Unit. This role will give you the opportunity to partner with the Treasury business to facilitate the execution of a sustainable framework for hedge accounting designations. The role offers the chance to work on globally consistent, compliant, and future-proof hedging frameworks, contributing to significant projects like PC Transformation and Hedge Accounting Transformation. Additionally, it provides the opportunity to work closely with senior management and various teams across the organisation, promoting continuous improvement and automation of processes. The role is integral to HSBC's strategy, offering a platform for career growth and development within a global finance team. In this role, you will: Facilitate Hedge Accounting Framework: Partner with the Treasury business to execute a sustainable framework for hedge accounting designations, supporting capital and IRRBB beneficial hedging strategies. Support Global/Regional Hedging Units: Deliver a globally consistent, compliant, and future-proof hedging framework, addressing risks and issues, particularly around manual processes. Implement Globally Consistent Processes: Work with Global and Regional Heads to drive the implementation of consistent processes, controls, and IT systems for hedge accounting through to P&l reporting. Collaborate Across Teams: Engage with other Product Control teams and support functions to ensure seamless and comprehensive support for Treasury and Markets Treasury. Promote Continuous Improvement: Facilitate automation of manual processes, improve productivity, and maintain HSBC internal control standards, ensuring compliance with ethical standards and SOX requirements. To be successful in this role you should meet the following requirements: Qualified Finance Professional: A qualification as a Chartered Accountant (ACA, ACCA, CA or equivalent), CWA, CPA, CFA, or an MBA. Relevant Experience: Demonstrable core Hedge Accounting experience, including operational and control related work. Technical Knowledge: Good knowledge of IAS 39/ IFRS 9, specifically related to accounting principles applicable to Hedge Accounting, fair value, and cashflow designations. Market Product Knowledge: Familiarity with various Global Market products such as Foreign Exchange, Fixed Income, Derivatives - Options, Interest Rate Swaps, and Credit Derivatives. Controls Experience: Prior experience in Product Control, Financial Control or Audit across multiple asset classes with a strong understanding of Financial Markets, risks, and the changing regulatory environment. Skills: Strong organisation, time management, and prioritisation skills, excellent communication and presentation skills, and proficiency in MS Office Suite, including VBA, Python, and general data skills. Interpersonal Skills: Ability to work effectively with senior and junior staff, challenge inputs constructively, provide positive feedback, coaching and engaging with multiple teams and geographies. Base location The base location for this role will be Edinburgh and with a hybrid working pattern. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: Telephone:
Jan 10, 2026
Full time
Overview If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a role that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 57 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced individual to join this team in the role of Senior Manager, Hedging Unit. This role will give you the opportunity to partner with the Treasury business to facilitate the execution of a sustainable framework for hedge accounting designations. The role offers the chance to work on globally consistent, compliant, and future-proof hedging frameworks, contributing to significant projects like PC Transformation and Hedge Accounting Transformation. Additionally, it provides the opportunity to work closely with senior management and various teams across the organisation, promoting continuous improvement and automation of processes. The role is integral to HSBC's strategy, offering a platform for career growth and development within a global finance team. In this role, you will: Facilitate Hedge Accounting Framework: Partner with the Treasury business to execute a sustainable framework for hedge accounting designations, supporting capital and IRRBB beneficial hedging strategies. Support Global/Regional Hedging Units: Deliver a globally consistent, compliant, and future-proof hedging framework, addressing risks and issues, particularly around manual processes. Implement Globally Consistent Processes: Work with Global and Regional Heads to drive the implementation of consistent processes, controls, and IT systems for hedge accounting through to P&l reporting. Collaborate Across Teams: Engage with other Product Control teams and support functions to ensure seamless and comprehensive support for Treasury and Markets Treasury. Promote Continuous Improvement: Facilitate automation of manual processes, improve productivity, and maintain HSBC internal control standards, ensuring compliance with ethical standards and SOX requirements. To be successful in this role you should meet the following requirements: Qualified Finance Professional: A qualification as a Chartered Accountant (ACA, ACCA, CA or equivalent), CWA, CPA, CFA, or an MBA. Relevant Experience: Demonstrable core Hedge Accounting experience, including operational and control related work. Technical Knowledge: Good knowledge of IAS 39/ IFRS 9, specifically related to accounting principles applicable to Hedge Accounting, fair value, and cashflow designations. Market Product Knowledge: Familiarity with various Global Market products such as Foreign Exchange, Fixed Income, Derivatives - Options, Interest Rate Swaps, and Credit Derivatives. Controls Experience: Prior experience in Product Control, Financial Control or Audit across multiple asset classes with a strong understanding of Financial Markets, risks, and the changing regulatory environment. Skills: Strong organisation, time management, and prioritisation skills, excellent communication and presentation skills, and proficiency in MS Office Suite, including VBA, Python, and general data skills. Interpersonal Skills: Ability to work effectively with senior and junior staff, challenge inputs constructively, provide positive feedback, coaching and engaging with multiple teams and geographies. Base location The base location for this role will be Edinburgh and with a hybrid working pattern. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: Telephone:
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward thinkers, future makers, and leap takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start ups, scale ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The team you'll work with This role is part of HSBC Innovation Banking UK's Card Product Management Team. As a Card Product Manager ('VP II') you will report to our Head of Payments, FX & Card Product Management, supporting the daily end to end management of Card products i.e. Debit, Corporate & Virtual Cards. There will also be scope to support both Payments and FX Products as part of the wider team. The Cards Product Management team sits within HSBC Innovation Banking UK's Commercial Organisation. The Commercial Organisation includes the Innovation Markets Team, Treasury and Trade Solutions ("TTS") Team, Proposition, Pricing & Enablement ("PPE") Team, Marketing Team, Client Experience Team, Product Management Teams and Corporate Communications Team. What you can expect to be doing Product Strategy and Performance Develop and execute product vision, strategy, and multi year roadmap for the commercial card portfolio, aligned with business objectives. Contribute to product strategy by proactively conducting market research, competitive analysis, and client feedback sessions to identify areas for improvement, assessing their impact and feasibility and prioritising initiatives based on data and alignment with wider business objectives. Anticipate evolving customer needs and emerging trends, leveraging strategic foresight to prepare for future challenges or opportunities proactively and drive product enhancements to maintain a competitive edge within the Innovation sector. Leverage MI to drive strategic decisions, while continuously identifying opportunities to enhance MI capabilities and develop new metrics or data points. Managing pricing and profitability through data analysis, representing the team at committees and forums. New Product Development Lead product governance activities including new product approvals and manage new feature, product, and platform developments, owning the relationship with implementation and development teams to support new launches. Collaborate with the Commercial Banking Division and Global product teams to understand the available HSBC product set and new developments. Collaborate with Marketing, Sales and Client Relationship teams to develop compelling go to market strategies, sales enablement tools, and training. Product Maintenance Mentor and guide junior members of the team, external stakeholders and own the relationship with operational and implementation teams, assisting with product related queries. Act as card product subject matter expert on work programs, risk forums and remediation projects. Responsible for product governance, supporting Product and Business Reviews and presenting product updates at relevant Committees. Support, oversee and sign off card product content for client facing sales/marketing collateral. Deliver training seminars to wider internal stakeholders where necessary. Risk and Regulation Own the relationship with Risk, Credit, Finance & Treasury to mitigate risk ensuring that processes are running smoothly, and problem solve when issues occur. Manage the Product Risk & Control Framework including Product Approval Programs, stress testing and Conduct Risk reviews. Act as a go to for the team on the regulatory environment including Payment and Services Regulations (PSD2) and Interchange Fee Regulation (IFR), ensuring internal and external stakeholders. Requirements Proven track record of Cards product management and delivering new products in an agile Commercial Banking environment, with a solid understanding of the product lifecycle methodology and governance. Strong Commercial Cards product knowledge (Virtual Cards, Integrated Payables, T&E solution). Wider B2B payments experience a plus. Proven experience in managing a product P&L and strong financial acumen. Outstanding communication, presentation, and stakeholder management skills. Exemplary risk management and expert knowledge of the relevant regulatory frameworks including Consumer Duty. Where you'll be based Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week. Equal Opportunities Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 10, 2026
Full time
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward thinkers, future makers, and leap takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start ups, scale ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The team you'll work with This role is part of HSBC Innovation Banking UK's Card Product Management Team. As a Card Product Manager ('VP II') you will report to our Head of Payments, FX & Card Product Management, supporting the daily end to end management of Card products i.e. Debit, Corporate & Virtual Cards. There will also be scope to support both Payments and FX Products as part of the wider team. The Cards Product Management team sits within HSBC Innovation Banking UK's Commercial Organisation. The Commercial Organisation includes the Innovation Markets Team, Treasury and Trade Solutions ("TTS") Team, Proposition, Pricing & Enablement ("PPE") Team, Marketing Team, Client Experience Team, Product Management Teams and Corporate Communications Team. What you can expect to be doing Product Strategy and Performance Develop and execute product vision, strategy, and multi year roadmap for the commercial card portfolio, aligned with business objectives. Contribute to product strategy by proactively conducting market research, competitive analysis, and client feedback sessions to identify areas for improvement, assessing their impact and feasibility and prioritising initiatives based on data and alignment with wider business objectives. Anticipate evolving customer needs and emerging trends, leveraging strategic foresight to prepare for future challenges or opportunities proactively and drive product enhancements to maintain a competitive edge within the Innovation sector. Leverage MI to drive strategic decisions, while continuously identifying opportunities to enhance MI capabilities and develop new metrics or data points. Managing pricing and profitability through data analysis, representing the team at committees and forums. New Product Development Lead product governance activities including new product approvals and manage new feature, product, and platform developments, owning the relationship with implementation and development teams to support new launches. Collaborate with the Commercial Banking Division and Global product teams to understand the available HSBC product set and new developments. Collaborate with Marketing, Sales and Client Relationship teams to develop compelling go to market strategies, sales enablement tools, and training. Product Maintenance Mentor and guide junior members of the team, external stakeholders and own the relationship with operational and implementation teams, assisting with product related queries. Act as card product subject matter expert on work programs, risk forums and remediation projects. Responsible for product governance, supporting Product and Business Reviews and presenting product updates at relevant Committees. Support, oversee and sign off card product content for client facing sales/marketing collateral. Deliver training seminars to wider internal stakeholders where necessary. Risk and Regulation Own the relationship with Risk, Credit, Finance & Treasury to mitigate risk ensuring that processes are running smoothly, and problem solve when issues occur. Manage the Product Risk & Control Framework including Product Approval Programs, stress testing and Conduct Risk reviews. Act as a go to for the team on the regulatory environment including Payment and Services Regulations (PSD2) and Interchange Fee Regulation (IFR), ensuring internal and external stakeholders. Requirements Proven track record of Cards product management and delivering new products in an agile Commercial Banking environment, with a solid understanding of the product lifecycle methodology and governance. Strong Commercial Cards product knowledge (Virtual Cards, Integrated Payables, T&E solution). Wider B2B payments experience a plus. Proven experience in managing a product P&L and strong financial acumen. Outstanding communication, presentation, and stakeholder management skills. Exemplary risk management and expert knowledge of the relevant regulatory frameworks including Consumer Duty. Where you'll be based Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week. Equal Opportunities Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Jan 09, 2026
Full time
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Jan 09, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Hard Services Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Coordinator to join the team located in Hull. The successful candidate will be responsible for providing the operational delivery of all hard facilities services. Key Tasks Lead the delivery of all hard services in strict accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring optimal performance and compliance Provide critical support to the helpdesk function, prioritizing and ensuring the timely closure of all hard services work orders Collaborate with the team to develop and manage the annual PPM calendar, sharing schedules with key stakeholders Work closely with engineering and Facilities Management (FM) teams daily to track outstanding works, monitor progress, and facilitate timely completion Support and monitor the activities of third-party maintenance suppliers, reporting any necessary remedial works to relevant stakeholders Uphold stringent HSE requirements as defined by SLAs and company policy, ensuring a safe working environment for all Accurately document and report all accidents, occupational illnesses, and emergencies in the designated records Ensure all contractors operating under your purview adhere to appropriate HSE processes and client safety standards Conduct monthly self-assessment SLA checks to support quarterly contract performance reviews and drive continuous improvement Liaise with security personnel and report any faults or issues with access entry systems promptly Take ownership of customer requirements, effectively resolving concerns and providing regular updates to ensure high levels of satisfaction Act as a deputy in the absence of line management, ensuring continuity of operations Arrange and provide cover for the engineering team as directed by line management, ensuring consistent service delivery Undertake other activities and responsibilities as reasonably requested by your line manager Person Specification Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels
Jan 09, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Hard Services Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Hard Services Coordinator to join the team located in Hull. The successful candidate will be responsible for providing the operational delivery of all hard facilities services. Key Tasks Lead the delivery of all hard services in strict accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring optimal performance and compliance Provide critical support to the helpdesk function, prioritizing and ensuring the timely closure of all hard services work orders Collaborate with the team to develop and manage the annual PPM calendar, sharing schedules with key stakeholders Work closely with engineering and Facilities Management (FM) teams daily to track outstanding works, monitor progress, and facilitate timely completion Support and monitor the activities of third-party maintenance suppliers, reporting any necessary remedial works to relevant stakeholders Uphold stringent HSE requirements as defined by SLAs and company policy, ensuring a safe working environment for all Accurately document and report all accidents, occupational illnesses, and emergencies in the designated records Ensure all contractors operating under your purview adhere to appropriate HSE processes and client safety standards Conduct monthly self-assessment SLA checks to support quarterly contract performance reviews and drive continuous improvement Liaise with security personnel and report any faults or issues with access entry systems promptly Take ownership of customer requirements, effectively resolving concerns and providing regular updates to ensure high levels of satisfaction Act as a deputy in the absence of line management, ensuring continuity of operations Arrange and provide cover for the engineering team as directed by line management, ensuring consistent service delivery Undertake other activities and responsibilities as reasonably requested by your line manager Person Specification Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels
Facilities Helpdesk Co-ordinator Salary: £32,000 - £33,000 Hours: Mon to Fri hours (phone number removed)pm or 8.00- 4.30pm Location: Welwyn Garden City What to know about this employer: A well-established, family-orientated business with a proud reputation and multiple national contracts, offering stability, support and a genuinely people-focused culture. An exciting period of growth is creating new opportunities to join a forward-thinking team where you can develop, contribute and be part of their continued nationwide success Purpose of the role: The purpose of this role is to manage and process all incoming job requests across multiple channels, coordinating planned and reactive work with internal teams and suppliers while keeping stakeholders updated and ensuring accurate reporting and system administration. Responsibilities: Supporting Contracts manager with a Key Account Identify the spec of the contractual agreement, meeting all the committed SLA s Logging calls and emails using internal systems and client portals, receiving incoming calls and make outgoing phone calls, liaising with clients to give updates on outstanding jobs. Allocating remedial quoted works to subcontractors and ensuring the work is planned within the clients SLA and that Risk Assessments are received Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to our system. Raising purchase orders for approved quotes. Ensuring all relevant documentation/paperwork is attached to the helpdesk for auditing Escalate any issues to the necessary internal personnel Ensuring all Risk Assessments are produced where necessary Daily monitoring of all outstanding and overdue helpdesks and remedial quoted jobs, escalating as necessary Attributes: Experience within a similar customer focused reactive facilities/maintenance environment Confidence to manage all tasks to achieve SLA timescales Demonstrate the ability to work under pressure in a fast paced environment Experience of arranging and scheduling contractors Demonstrate a proven track record in delivering excellent customer service within an administration environment Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Jan 09, 2026
Full time
Facilities Helpdesk Co-ordinator Salary: £32,000 - £33,000 Hours: Mon to Fri hours (phone number removed)pm or 8.00- 4.30pm Location: Welwyn Garden City What to know about this employer: A well-established, family-orientated business with a proud reputation and multiple national contracts, offering stability, support and a genuinely people-focused culture. An exciting period of growth is creating new opportunities to join a forward-thinking team where you can develop, contribute and be part of their continued nationwide success Purpose of the role: The purpose of this role is to manage and process all incoming job requests across multiple channels, coordinating planned and reactive work with internal teams and suppliers while keeping stakeholders updated and ensuring accurate reporting and system administration. Responsibilities: Supporting Contracts manager with a Key Account Identify the spec of the contractual agreement, meeting all the committed SLA s Logging calls and emails using internal systems and client portals, receiving incoming calls and make outgoing phone calls, liaising with clients to give updates on outstanding jobs. Allocating remedial quoted works to subcontractors and ensuring the work is planned within the clients SLA and that Risk Assessments are received Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to our system. Raising purchase orders for approved quotes. Ensuring all relevant documentation/paperwork is attached to the helpdesk for auditing Escalate any issues to the necessary internal personnel Ensuring all Risk Assessments are produced where necessary Daily monitoring of all outstanding and overdue helpdesks and remedial quoted jobs, escalating as necessary Attributes: Experience within a similar customer focused reactive facilities/maintenance environment Confidence to manage all tasks to achieve SLA timescales Demonstrate the ability to work under pressure in a fast paced environment Experience of arranging and scheduling contractors Demonstrate a proven track record in delivering excellent customer service within an administration environment Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
FM Administrator Permanent Mid Kent c.£27,000 Remote working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft Excel Working knowledge of CAFM Systems (preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria, please apply online now this role won t be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking?
Jan 09, 2026
Full time
FM Administrator Permanent Mid Kent c.£27,000 Remote working A fantastic opportunity for an experienced administrator to join a successful and established company based on the outskirts of Maidstone. The ideal candidate will have strong administration skills and have experience within the facilities management sector. You will need to be able to solve problems quickly with a commercial mindset and be able to communicate effectively with team members and clients. Duties include: Validate service visits, ensuring that all service visit reports are uploaded onto Halo and spreadsheets are updated where applicable Send updates and reports to Clients Monitor Supplier activity, liaising directly with contractors to resolve any issues, escalating to the Account Manager where necessary to ensure compliance is maintained. Validation of all pre-approvals, tracking completion of works, against agreed SORs Creating/maintaining data on Halo/ Service desk as instructed by the Account Manager/Client. Liaise with the helpdesk team to escalate and log any issues General admin responsibilities To be considered for this role you will have/be: Experience working within the FM sector Strong IT Skills especially with Microsoft Excel Working knowledge of CAFM Systems (preferable) Great telephone manner, with an approachable personality Strong communication skills The ability to establish good working relationships internally and externally Be able to think on your feet and solve problems efficiently Commercially focused This is a fantastic opportunity for somebody who has previously worked within the FM sector and is looking to work for an established and successful business. If you feel you would be suitable for the above position, please send across a copy of your CV for consideration. If you feel you meet the above criteria, please apply online now this role won t be around for long! This role is being handled by Holly Ensoll, Senior Business Support Consultant for Pearson Whiffin Recruitment Not quite the right role but still looking?
Aftersales Manager Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm Location: Bovingdon Salary: 35,000 - 50,000 Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We're looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly. This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence. What you'll be doing Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries. Arrange MOTs and manage service, warranty, and MOT reminders. Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs. Provide professional, confident communication with customers via phone, email, and in person. Maintain accurate records, raise and invoice job sheets, and support general department admin. Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion. Support day-to-day workshop coordination, including assisting technicians and apprentices. Promote the department's expertise to customers and ensure a premium experience. What we're looking for Essential Previous experience with prestige or premium vehicle brands . Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison. Excellent customer service and communication skills. Strong organisational skills and attention to detail. Proficient in Microsoft Office, dealer management systems. Full UK driving licence. Desirable Experience producing vehicle condition reports. Knowledge of diagnostics or fault reporting. Workshop or team coordination experience, supporting apprentices. Manufacturer-specific training in aftersales. Why this role? This is a fantastic opportunity to join a prestige automotive business in a central, high-responsibility role. You'll work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jan 09, 2026
Full time
Aftersales Manager Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm Location: Bovingdon Salary: 35,000 - 50,000 Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We're looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly. This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence. What you'll be doing Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries. Arrange MOTs and manage service, warranty, and MOT reminders. Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs. Provide professional, confident communication with customers via phone, email, and in person. Maintain accurate records, raise and invoice job sheets, and support general department admin. Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion. Support day-to-day workshop coordination, including assisting technicians and apprentices. Promote the department's expertise to customers and ensure a premium experience. What we're looking for Essential Previous experience with prestige or premium vehicle brands . Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison. Excellent customer service and communication skills. Strong organisational skills and attention to detail. Proficient in Microsoft Office, dealer management systems. Full UK driving licence. Desirable Experience producing vehicle condition reports. Knowledge of diagnostics or fault reporting. Workshop or team coordination experience, supporting apprentices. Manufacturer-specific training in aftersales. Why this role? This is a fantastic opportunity to join a prestige automotive business in a central, high-responsibility role. You'll work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Dealer Services Administrator Milton Keynes Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide. As Dealer Services Administrator you will provide first-class support to a network of dealers throughout the UK and Ireland. Key Responsibilities: Supporting the dealers for all products in the network (via phone, email and the helpdesk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability Processing return credits and invoices Liaising with courier partners regarding the delivery of parts and accessories Supporting the Dealer Services Manager with the onboarding of new dealers Investigate and resolve claims and queries Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network What skills and experience are we looking for? Automotive industry experience with vehicle parts and accessories High level of attention to detail Problem solving skills Good numerical and literacy skills Proficient in Microsoft Office packages, including Excel Excellent verbal and written communication skills Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Jan 09, 2026
Full time
Dealer Services Administrator Milton Keynes Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide. As Dealer Services Administrator you will provide first-class support to a network of dealers throughout the UK and Ireland. Key Responsibilities: Supporting the dealers for all products in the network (via phone, email and the helpdesk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability Processing return credits and invoices Liaising with courier partners regarding the delivery of parts and accessories Supporting the Dealer Services Manager with the onboarding of new dealers Investigate and resolve claims and queries Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network What skills and experience are we looking for? Automotive industry experience with vehicle parts and accessories High level of attention to detail Problem solving skills Good numerical and literacy skills Proficient in Microsoft Office packages, including Excel Excellent verbal and written communication skills Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Junior Administrator Location: Sevenoaks Salary: 20,800 - 25,400 (NMW age dependent) + package + pension A well-established hard services provider within facilities maintenance is looking for a Junior Administrator to join their growing team in Sevenoaks. This is an excellent opportunity for someone looking to gain hands-on experience across multiple areas of the business, including Helpdesk, Sales, and Accounts. You will support Contract Managers, HVAC service engineers, and building maintenance engineers while delivering a high-quality service to clients. Key Responsibilities: Using Microsoft Office packages daily Managing and responding to incoming emails promptly Day-to-day management of engineers' diaries and schedules Handling incoming client requests Dealing with customer queries, complaints, and problem-solving Supporting engineers with day-to-day issues Working both independently and as part of a team Requirements: Some previous administrative experience preferred Willingness to learn - full training provided Strong communication and organisational skills Ability to use own initiative Must live within a commutable distance to Sevenoaks Contact Nikki on (url removed) the specialist recruitment agency and business within HVAC, M&E and Utilities. Tech-people are the leading recruitment business and agency within M&E and Construction We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential.
Jan 09, 2026
Full time
Junior Administrator Location: Sevenoaks Salary: 20,800 - 25,400 (NMW age dependent) + package + pension A well-established hard services provider within facilities maintenance is looking for a Junior Administrator to join their growing team in Sevenoaks. This is an excellent opportunity for someone looking to gain hands-on experience across multiple areas of the business, including Helpdesk, Sales, and Accounts. You will support Contract Managers, HVAC service engineers, and building maintenance engineers while delivering a high-quality service to clients. Key Responsibilities: Using Microsoft Office packages daily Managing and responding to incoming emails promptly Day-to-day management of engineers' diaries and schedules Handling incoming client requests Dealing with customer queries, complaints, and problem-solving Supporting engineers with day-to-day issues Working both independently and as part of a team Requirements: Some previous administrative experience preferred Willingness to learn - full training provided Strong communication and organisational skills Ability to use own initiative Must live within a commutable distance to Sevenoaks Contact Nikki on (url removed) the specialist recruitment agency and business within HVAC, M&E and Utilities. Tech-people are the leading recruitment business and agency within M&E and Construction We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential.
PPM Coordinator/Scheduler Salary: Up to £31,000 per annum (depending on experience) Department: Customer Service Location: Office Based Hours: Monday to Friday 08 30 (40 hours per week) The Opportunity We are recruiting an experienced and highly organised PPM Administrator to join our fast-paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments. This position is ideal for a proactive, detail-oriented administrator who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer aftercare. Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met. Key Responsibilities Processing quotes for remedial works and planned preventative maintenance (PPM) Logging, booking, scheduling, and closing PPM and remedial calls Coordinating and scheduling engineers workloads throughout the day Monitoring engineer attendance and SLA compliance Processing RAMS, permits, and customer portals Raising purchase orders with suppliers and third parties Escalating customer complaints when required Supporting invoicing, orders, quotes, and email communications Attending meetings and training sessions as required Key Skills & Attributes Excellent organisational and time-management skills Ability to work independently with minimal supervision Strong attention to detail and good numeracy skills Flexible, adaptable, and able to work under pressure Comfortable working to deadlines and prioritising workload Professional communication skills at all levels Essential Experience & Requirements Proven experience in an administrative or coordination role Ability to manage multiple tasks in a fast-paced environment Strong customer service skills Excellent written and verbal communication Confident IT user with strong keyboard skills Team player with initiative and a proactive attitude Full UK Driving Licence Desirable Experience Experience within a Customer Service, Helpdesk, or Service Desk environment Experience coordinating engineers or field-based teams across the UK Familiarity with CRM systems such as CASH Mentor (or similar) Experience processing invoices and purchase orders What s on Offer Competitive salary up to £31,000 Stable, office-based role Supportive and professional working environment Opportunity to develop within a growing service-led business
Jan 09, 2026
Full time
PPM Coordinator/Scheduler Salary: Up to £31,000 per annum (depending on experience) Department: Customer Service Location: Office Based Hours: Monday to Friday 08 30 (40 hours per week) The Opportunity We are recruiting an experienced and highly organised PPM Administrator to join our fast-paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments. This position is ideal for a proactive, detail-oriented administrator who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer aftercare. Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met. Key Responsibilities Processing quotes for remedial works and planned preventative maintenance (PPM) Logging, booking, scheduling, and closing PPM and remedial calls Coordinating and scheduling engineers workloads throughout the day Monitoring engineer attendance and SLA compliance Processing RAMS, permits, and customer portals Raising purchase orders with suppliers and third parties Escalating customer complaints when required Supporting invoicing, orders, quotes, and email communications Attending meetings and training sessions as required Key Skills & Attributes Excellent organisational and time-management skills Ability to work independently with minimal supervision Strong attention to detail and good numeracy skills Flexible, adaptable, and able to work under pressure Comfortable working to deadlines and prioritising workload Professional communication skills at all levels Essential Experience & Requirements Proven experience in an administrative or coordination role Ability to manage multiple tasks in a fast-paced environment Strong customer service skills Excellent written and verbal communication Confident IT user with strong keyboard skills Team player with initiative and a proactive attitude Full UK Driving Licence Desirable Experience Experience within a Customer Service, Helpdesk, or Service Desk environment Experience coordinating engineers or field-based teams across the UK Familiarity with CRM systems such as CASH Mentor (or similar) Experience processing invoices and purchase orders What s on Offer Competitive salary up to £31,000 Stable, office-based role Supportive and professional working environment Opportunity to develop within a growing service-led business
We are seeking a highly organised and detail-oriented Technical Administrator / Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded. Key Responsibilities Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs) Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers. Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day. Maintain and update spreadsheets tracking jobs distributed, in progress, and completed Monitor the scheduling portal (Cash4Windows) to maintain real-time visibility of engineer activity and highlight any anomalies to the manager. Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required. Book works directly with sites in line with customer and site-specific requirements. Process orders to ensure work is completed in a timely manner, allowing invoices to be raised Retrieve and respond to all phone and email messages within SLA requirements Update client portals and helpdesks in accordance with specific account instructions. Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate job progression visibility. Stakeholder & Relationship Management Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams Liaise with key clients over the phone to enhance internal and external working relationships Work closely with your line manager and provide support to the Service Manager to ensure customer expectations are consistently met. Reporting & Compliance Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity. Share weekly performance and activity data with your manager. Skills & Experience Required Previous experience in a scheduling, coordination, or technical administrative role Excellent communication skills with the ability to provide clear, precise, and professional information Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications Highly organised with strong attention to detail Confident working in a fast-paced, SLA-driven environment Strong team player with the ability to manage multiple priorities Additional Information Fully on-site role (five days per week) Immediate availability preferred interviews on 12th, 13th and 14th of January Any ad hoc duties as required by the line manager National client What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 09, 2026
Seasonal
We are seeking a highly organised and detail-oriented Technical Administrator / Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded. Key Responsibilities Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs) Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers. Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day. Maintain and update spreadsheets tracking jobs distributed, in progress, and completed Monitor the scheduling portal (Cash4Windows) to maintain real-time visibility of engineer activity and highlight any anomalies to the manager. Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required. Book works directly with sites in line with customer and site-specific requirements. Process orders to ensure work is completed in a timely manner, allowing invoices to be raised Retrieve and respond to all phone and email messages within SLA requirements Update client portals and helpdesks in accordance with specific account instructions. Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate job progression visibility. Stakeholder & Relationship Management Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams Liaise with key clients over the phone to enhance internal and external working relationships Work closely with your line manager and provide support to the Service Manager to ensure customer expectations are consistently met. Reporting & Compliance Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity. Share weekly performance and activity data with your manager. Skills & Experience Required Previous experience in a scheduling, coordination, or technical administrative role Excellent communication skills with the ability to provide clear, precise, and professional information Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications Highly organised with strong attention to detail Confident working in a fast-paced, SLA-driven environment Strong team player with the ability to manage multiple priorities Additional Information Fully on-site role (five days per week) Immediate availability preferred interviews on 12th, 13th and 14th of January Any ad hoc duties as required by the line manager National client What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Kings Lynn and surrounding £27,000 (On-site with travel) Do you have a passion for helping people and a keen interest in IT? We're looking for a friendly, approachable individual to join our clients team and provide exceptional IT support across multiple office locations. This is an exciting opportunity to work closely with an experienced IT Manager and play a key role in delivering high-quality technical assistance. Key Responsibilities Provide first-line IT support via the internal helpdesk, logging and resolving hardware and software issues. Deliver in-person IT assistance across multiple offices. Support with case management and dictation software. Assist with user account setup and management through Active Directory. Set up and maintain PCs, laptops, docking stations, and peripherals. Troubleshoot technical problems and implement effective solutions. Maintain accurate documentation for IT processes, assets, and user guides. Carry out administrative tasks, including invoice processing. Skills & experience A basic understanding of PC hardware and Windows operating systems. Knowledge of Microsoft Office applications. Strong organisational and communication skills with a customer-focused approach. Some understanding of Servers and networks (desirable but not essential). A logical approach to problem-solving and the ability to work independently. A genuine interest and enthusiasm for IT. Requirements Full-time position, Monday to Friday, 9am-5pm. Ability to travel regularly to multiple office locations (you must own your own car and have a clean valid driving licence). On-site presence required If you are interested in the opportunity, please apply using the link provided.
Jan 09, 2026
Full time
IT Support Kings Lynn and surrounding £27,000 (On-site with travel) Do you have a passion for helping people and a keen interest in IT? We're looking for a friendly, approachable individual to join our clients team and provide exceptional IT support across multiple office locations. This is an exciting opportunity to work closely with an experienced IT Manager and play a key role in delivering high-quality technical assistance. Key Responsibilities Provide first-line IT support via the internal helpdesk, logging and resolving hardware and software issues. Deliver in-person IT assistance across multiple offices. Support with case management and dictation software. Assist with user account setup and management through Active Directory. Set up and maintain PCs, laptops, docking stations, and peripherals. Troubleshoot technical problems and implement effective solutions. Maintain accurate documentation for IT processes, assets, and user guides. Carry out administrative tasks, including invoice processing. Skills & experience A basic understanding of PC hardware and Windows operating systems. Knowledge of Microsoft Office applications. Strong organisational and communication skills with a customer-focused approach. Some understanding of Servers and networks (desirable but not essential). A logical approach to problem-solving and the ability to work independently. A genuine interest and enthusiasm for IT. Requirements Full-time position, Monday to Friday, 9am-5pm. Ability to travel regularly to multiple office locations (you must own your own car and have a clean valid driving licence). On-site presence required If you are interested in the opportunity, please apply using the link provided.
ROYAL ACADEMY OF MUSIC
City Of Westminster, London
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least two years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will be responsible for proving a high level of service to staff, students, and visitors. Areas of management will include all aspects of building security, maintenance, safety, soft services and the helpdesk. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form via the button below. Completed applications must be received by 23.59 on Monday 26 January 2026. Interviews are expected to take place on-site week commencing Monday 9 February 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. Enquiries or applications from recruitment agencies will not be accepted. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Jan 09, 2026
Full time
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least two years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will be responsible for proving a high level of service to staff, students, and visitors. Areas of management will include all aspects of building security, maintenance, safety, soft services and the helpdesk. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form via the button below. Completed applications must be received by 23.59 on Monday 26 January 2026. Interviews are expected to take place on-site week commencing Monday 9 February 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. Enquiries or applications from recruitment agencies will not be accepted. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
