We re hiring for a HR Officer to join a supportive and collaborative team based in Salford . In this role, you will be handling a broad range of HR duties including employee relations, recruitment and payroll. What s on offer? £35k p/a Mon Fri 7:30am 4pm Early finish on Fridays 24 days holiday + bank holidays Standard pension scheme Ongoing development opportunities Performance related bonus Bupa medical/dental Death in service (x4 of annual salary) Permanent role with a stable employer Cycle to work scheme What will you be doing as a HR Officer? Advising on employee relations, grievances, disciplinaries, and UK employment law Managing end-to-end recruitment and onboarding Processing weekly/monthly payrolls, pensions, and statutory reporting Maintaining employee records, contracts, and Sage HR system Supporting performance reviews, training needs, and absence management Ensuring compliance and assisting with health & safety Preparing HR reports and contributing to projects What will you need? Proven HR generalist experience including payroll Strong knowledge of UK employment law and legislation Experience with HRIS (ideally Sage HR) Excellent attention to detail and confidentiality Confident advising managers on sensitive issues CIPD qualification advantageous Interested? Apply today or speak with Chelsea at KPJ Group for more information between 9am - 5pm Monday - Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.
Jan 12, 2026
Full time
We re hiring for a HR Officer to join a supportive and collaborative team based in Salford . In this role, you will be handling a broad range of HR duties including employee relations, recruitment and payroll. What s on offer? £35k p/a Mon Fri 7:30am 4pm Early finish on Fridays 24 days holiday + bank holidays Standard pension scheme Ongoing development opportunities Performance related bonus Bupa medical/dental Death in service (x4 of annual salary) Permanent role with a stable employer Cycle to work scheme What will you be doing as a HR Officer? Advising on employee relations, grievances, disciplinaries, and UK employment law Managing end-to-end recruitment and onboarding Processing weekly/monthly payrolls, pensions, and statutory reporting Maintaining employee records, contracts, and Sage HR system Supporting performance reviews, training needs, and absence management Ensuring compliance and assisting with health & safety Preparing HR reports and contributing to projects What will you need? Proven HR generalist experience including payroll Strong knowledge of UK employment law and legislation Experience with HRIS (ideally Sage HR) Excellent attention to detail and confidentiality Confident advising managers on sensitive issues CIPD qualification advantageous Interested? Apply today or speak with Chelsea at KPJ Group for more information between 9am - 5pm Monday - Friday. KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted.
Procurement Specialist - Vendor Management Location: Immingham or Damhead Creek Contract Type: 12-month Fixed Term Contract, Full Time Salary: 30,000- 34,000 Benefits: Pension, Incentive plan, 25 Holidays About VPI VPI is a leading power company operating in the UK, Ireland, and Germany. We tackle the big, systemic challenges in the energy transition. Our portfolio includes reliable thermal power, battery storage, and carbon capture projects, delivering decarbonised, dispatchable, and flexible power generation to meet the needs of millions of homes and businesses. The Role Supplier risk management is critical to the success of our business. This role focuses on supplier evaluation, onboarding, and performance monitoring to ensure we manage our diverse range of suppliers effectively. Key Responsibilities Onboarding Manage the process from initiation to completed onboarding, collaborating with Requisitioners, Suppliers, Site Leads, and Legal. Negotiate and implement VPI Terms in collaboration with Legal where required. Maintain KPI completion timelines and new supplier onboarding records. Supplier Rationalisation Remove duplicate suppliers in the system, understanding the impact on future requirements. Supplier Details Management Identify and implement opportunities to enhance efficiencies in vendor management. Update addresses, contact details, documents, and attachments within Maximo. Supplier Audits Re-evaluate suppliers and update documentation in Maximo. Identify and implement workflow improvements. Categorisation Configure categories for Maximo (Tier 1, 2, and 3) in conjunction with Achilles for registered suppliers. Update and manage certifications in Maximo. Skills, Knowledge and Experience Strong attention to detail and organisational skills. Good communication and negotiation abilities. Ability to work with procurement software and Microsoft Office tools. Knowledge of procurement procedures and supply chain principles. Problem-solving skills and ability to work under pressure. The Person Experience in a procurement or supply chain support role is essential. Membership or eligibility for membership with a relevant professional body (e.g., CIPS) is an advantage. Why Join VPI? Known for our ability to think and act fast using our energy intelligence, our mission is to enable the energy transition by providing the power we need today and tomorrow. Whether you're an experienced professional or looking to grow, VPI provides structured development pathways and competitive benefits. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Jan 12, 2026
Contractor
Procurement Specialist - Vendor Management Location: Immingham or Damhead Creek Contract Type: 12-month Fixed Term Contract, Full Time Salary: 30,000- 34,000 Benefits: Pension, Incentive plan, 25 Holidays About VPI VPI is a leading power company operating in the UK, Ireland, and Germany. We tackle the big, systemic challenges in the energy transition. Our portfolio includes reliable thermal power, battery storage, and carbon capture projects, delivering decarbonised, dispatchable, and flexible power generation to meet the needs of millions of homes and businesses. The Role Supplier risk management is critical to the success of our business. This role focuses on supplier evaluation, onboarding, and performance monitoring to ensure we manage our diverse range of suppliers effectively. Key Responsibilities Onboarding Manage the process from initiation to completed onboarding, collaborating with Requisitioners, Suppliers, Site Leads, and Legal. Negotiate and implement VPI Terms in collaboration with Legal where required. Maintain KPI completion timelines and new supplier onboarding records. Supplier Rationalisation Remove duplicate suppliers in the system, understanding the impact on future requirements. Supplier Details Management Identify and implement opportunities to enhance efficiencies in vendor management. Update addresses, contact details, documents, and attachments within Maximo. Supplier Audits Re-evaluate suppliers and update documentation in Maximo. Identify and implement workflow improvements. Categorisation Configure categories for Maximo (Tier 1, 2, and 3) in conjunction with Achilles for registered suppliers. Update and manage certifications in Maximo. Skills, Knowledge and Experience Strong attention to detail and organisational skills. Good communication and negotiation abilities. Ability to work with procurement software and Microsoft Office tools. Knowledge of procurement procedures and supply chain principles. Problem-solving skills and ability to work under pressure. The Person Experience in a procurement or supply chain support role is essential. Membership or eligibility for membership with a relevant professional body (e.g., CIPS) is an advantage. Why Join VPI? Known for our ability to think and act fast using our energy intelligence, our mission is to enable the energy transition by providing the power we need today and tomorrow. Whether you're an experienced professional or looking to grow, VPI provides structured development pathways and competitive benefits. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Early Careers & Learning & Development Administrator; Wolverhampton; 6 month contract; £16.25ph paye; Inside IR35 We currently have a requirement for ad administrator who will provide support initially to an early careers team and also a learning and development team as a transition project commences . The role will be working fully on site with our Aerospace sector client based in Wolverhampton This role is the first point of contact for employees and managers, providing Tier 1 administrative support and ensuring all early careers and development activities are planned and resourced effectively and, then relevant data is collected and reported in line with functional and business requirements. Our client is seeking a talented individual who is pragmatic, solution focused, with excellent stakeholder management and is meticulous in their approach to work . The postholder will ideally have gained experience from a manufacturing environment and used to working within a large matrix organisation Duties and Responsibilities Act as the first point of contact for Early Careers or L&D queries, providing timely, accurate, and professional support. Manage and resolve initial enquiries through multiple channels (email, phone, etc) Escalate more complex queries to the Early Careers or Learning Partners when required, ensuring a smooth handover. Maintain and update Early Career, L&D and HR systems and employee training records with accuracy and confidentiality. Support the delivery of Early Career and L&D processes and key activities including onboarding, assessment centre s, training providers, and LMS events. Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries. Work collaboratively with the wider People Development team and HR team to continuously improve processes and enhance the employee experience. Essential skills: Previous experience in a HR / Early Careers / L&D related administration or HR environment. Excellent organisational skills with the ability to manage multiple priorities. A solution-oriented mindset you focus on resolving queries to an effective resolution. Desirable skills: Excellent communication skills (written and verbal) with a customer-first approach. Great attention to detail and commitment to accuracy. Comfortable using learning systems, ticketing systems, and MS Office tools in particular Word and Excel Morson is acting as an employment business in relation to this Vacancy
Jan 12, 2026
Contractor
Early Careers & Learning & Development Administrator; Wolverhampton; 6 month contract; £16.25ph paye; Inside IR35 We currently have a requirement for ad administrator who will provide support initially to an early careers team and also a learning and development team as a transition project commences . The role will be working fully on site with our Aerospace sector client based in Wolverhampton This role is the first point of contact for employees and managers, providing Tier 1 administrative support and ensuring all early careers and development activities are planned and resourced effectively and, then relevant data is collected and reported in line with functional and business requirements. Our client is seeking a talented individual who is pragmatic, solution focused, with excellent stakeholder management and is meticulous in their approach to work . The postholder will ideally have gained experience from a manufacturing environment and used to working within a large matrix organisation Duties and Responsibilities Act as the first point of contact for Early Careers or L&D queries, providing timely, accurate, and professional support. Manage and resolve initial enquiries through multiple channels (email, phone, etc) Escalate more complex queries to the Early Careers or Learning Partners when required, ensuring a smooth handover. Maintain and update Early Career, L&D and HR systems and employee training records with accuracy and confidentiality. Support the delivery of Early Career and L&D processes and key activities including onboarding, assessment centre s, training providers, and LMS events. Contribute to the creation of knowledge articles and FAQs to drive self-service and reduce repeat queries. Work collaboratively with the wider People Development team and HR team to continuously improve processes and enhance the employee experience. Essential skills: Previous experience in a HR / Early Careers / L&D related administration or HR environment. Excellent organisational skills with the ability to manage multiple priorities. A solution-oriented mindset you focus on resolving queries to an effective resolution. Desirable skills: Excellent communication skills (written and verbal) with a customer-first approach. Great attention to detail and commitment to accuracy. Comfortable using learning systems, ticketing systems, and MS Office tools in particular Word and Excel Morson is acting as an employment business in relation to this Vacancy
Get Staffed Online Recruitment Limited
Billericay, Essex
Administrator and Marketing Support Are you an experiencedBusiness Office Administrator who loves being the central cog in a business office? Are you ambitious yet frustrated because you are not getting the recognition or rewarded appropriately for the results you are getting? Do you love keeping efficiently busy with lots of varied tasks to complete? Do you want to join an established business and be an important cog in their growth plan? Our client is an Essex based, Building Design Consultants who work mostly in the commercial market with developers and contractors. They are seeking an enthusiastic and proficient Office Administrator to support Administration and Marketing in the business. Someone who is a highly organised individual and IT proficient. Experience of working in an office environment is an advantage. This is an important role and you will be part of a growing team who are focused on getting the business to the next level. Salary and Hours: £25 to £29K subject to experience An office-based role, which is located on the 1st floor 5 days a week; 9am to 5:30pm Benefits They Offer: Annual profit related Bonus scheme Group Life Assurance Employee Assistance Programme (EAP) Bereavement Counselling and Probate Helping Service Group Personal Pension Healthcare insurance Career Growth opportunities Training provided Team events Sick Pay Cover Experience Needed: Previous experience in an administrative or office support role. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with Deltek or similar systems is a plus. Knowledge, Skills and Abilities: Basic marketing support experience (website updates, presentations, event organization) is desirable. Strong organizational and multitasking skills. Good written and verbal communication. Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving Main Duties and Responsibilities General Administration: Manage stationery supplies, office inventory, and janitorial supplies. Organize social events and recurring meetings. Maintain and update the office organogram as new starters arrive. Monitor and respond to the office email inbox and general enquiries. Manage and update templates, checklists, and office documents. Answer the door buzzer and coordinate office maintenance (liaising with cleaners, contractors, etc.). Organize CPD and training bookings, including internal presentations. Support timesheet corrections and basic HR onboarding/inductions for new starters. Quality and Compliance: Assist with document control (FTP site uploads/downloads). Support project documentation (PEP, Gateway Reviews, audits). Help organize and undertake internal audits and compliance paperwork. Marketing Support: Update and maintain website content (liaising with Managers for new material). Regularly update staff CVs and project sheets. Organize and book client events, accommodation, and awards applications. Assist with B2B presentation graphics and standardizing presentation materials. Conduct client research and support cold calling for B2B meetings. Run and update Deltek reports and Excel trackers (training provided). Support data entry and database maintenance. Project and Financial Support: Assist with invoicing, chasing debt, and basic accounting processes. Support bid management (including hard-drive storage and framework bids). Monitor team utilization and support with data correction. Health and Safety Support office health and safety compliance, including audits, risk assessments, and training records. If you want to join an established, privately owned Business and be a catalyst for their future growth, then this is the job for you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. Our client looks forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Jan 12, 2026
Full time
Administrator and Marketing Support Are you an experiencedBusiness Office Administrator who loves being the central cog in a business office? Are you ambitious yet frustrated because you are not getting the recognition or rewarded appropriately for the results you are getting? Do you love keeping efficiently busy with lots of varied tasks to complete? Do you want to join an established business and be an important cog in their growth plan? Our client is an Essex based, Building Design Consultants who work mostly in the commercial market with developers and contractors. They are seeking an enthusiastic and proficient Office Administrator to support Administration and Marketing in the business. Someone who is a highly organised individual and IT proficient. Experience of working in an office environment is an advantage. This is an important role and you will be part of a growing team who are focused on getting the business to the next level. Salary and Hours: £25 to £29K subject to experience An office-based role, which is located on the 1st floor 5 days a week; 9am to 5:30pm Benefits They Offer: Annual profit related Bonus scheme Group Life Assurance Employee Assistance Programme (EAP) Bereavement Counselling and Probate Helping Service Group Personal Pension Healthcare insurance Career Growth opportunities Training provided Team events Sick Pay Cover Experience Needed: Previous experience in an administrative or office support role. Proficiency with Microsoft Office (Word, Excel, Outlook) and experience with Deltek or similar systems is a plus. Knowledge, Skills and Abilities: Basic marketing support experience (website updates, presentations, event organization) is desirable. Strong organizational and multitasking skills. Good written and verbal communication. Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving Main Duties and Responsibilities General Administration: Manage stationery supplies, office inventory, and janitorial supplies. Organize social events and recurring meetings. Maintain and update the office organogram as new starters arrive. Monitor and respond to the office email inbox and general enquiries. Manage and update templates, checklists, and office documents. Answer the door buzzer and coordinate office maintenance (liaising with cleaners, contractors, etc.). Organize CPD and training bookings, including internal presentations. Support timesheet corrections and basic HR onboarding/inductions for new starters. Quality and Compliance: Assist with document control (FTP site uploads/downloads). Support project documentation (PEP, Gateway Reviews, audits). Help organize and undertake internal audits and compliance paperwork. Marketing Support: Update and maintain website content (liaising with Managers for new material). Regularly update staff CVs and project sheets. Organize and book client events, accommodation, and awards applications. Assist with B2B presentation graphics and standardizing presentation materials. Conduct client research and support cold calling for B2B meetings. Run and update Deltek reports and Excel trackers (training provided). Support data entry and database maintenance. Project and Financial Support: Assist with invoicing, chasing debt, and basic accounting processes. Support bid management (including hard-drive storage and framework bids). Monitor team utilization and support with data correction. Health and Safety Support office health and safety compliance, including audits, risk assessments, and training records. If you want to join an established, privately owned Business and be a catalyst for their future growth, then this is the job for you. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. Our client looks forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Forvis Mazars cares about your career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Our People & Culture Team make it their mission to ensure Forvis Mazars has a diverse, inclusive and engaged team that prioritises quality through a high-performance culture so we can deliver exceptional client service and future-proof our growing business . About the role As a Talent Acquisition Advisor within the experienced hire team, you will play a vital role in sourcing and attracting talent within the audit service line. You will be responsible for enhancing the candidate experience, providing outstanding service to hiring managers, and fostering an inclusive approach to recruitment, ensuring we attract and select exceptional individuals. Collaborate with the Audit focused Talent Acquisition Manager to efficiently manage end-to-end recruitment processes, ensuring inclusivity and compliance with the Firm's policies. Use the Forvis Mazars applicant tracking system to manage and track hiring processes from vacancy authorisations, vacancy advertising, developing candidate relationships and tracking applicants through the selection process, right through to offer generation. Provide candidate management support, including shortlisting, interview coordination, feedback, offers, and onboarding administration. Assist hiring managers with crafting job descriptions, setting objective selection criteria, and maintaining valuable communication. Share market insights such as salary benchmarking and engage third-party recruitment agencies when required. Use LinkedIn Recruiter and other sourcing platforms to proactively source talent. Manage senior stakeholders to understand hiring needs, provide valuable insights, and ensure alignment with talent acquisition strategies and Firm objectives. What We Are Looking For In-house professional services recruitment experience, ideally with a background in audit recruitment Experience of headhunting and direct candidate sourcing. Proficient with using applicant tracking systems. Excellent stakeholder management skills. Experience of using robust assessment and selection techniques. Experience with shortlisting high-volume applications. Experience of optimising recruitment advertising, including writing job descriptions and job adverts, utilising LinkedIn and other job platforms. About Forvis Mazars Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward. Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture.
Jan 12, 2026
Full time
Forvis Mazars cares about your career progression, offering individually designed career paths that help you pursue your interests, match your changing needs, and explore your true potential. We work with diverse, prestigious clients across a range of sectors and geographies, giving you the opportunity to constantly update and grow your skills for lifelong professional development. About the team Our People & Culture Team make it their mission to ensure Forvis Mazars has a diverse, inclusive and engaged team that prioritises quality through a high-performance culture so we can deliver exceptional client service and future-proof our growing business . About the role As a Talent Acquisition Advisor within the experienced hire team, you will play a vital role in sourcing and attracting talent within the audit service line. You will be responsible for enhancing the candidate experience, providing outstanding service to hiring managers, and fostering an inclusive approach to recruitment, ensuring we attract and select exceptional individuals. Collaborate with the Audit focused Talent Acquisition Manager to efficiently manage end-to-end recruitment processes, ensuring inclusivity and compliance with the Firm's policies. Use the Forvis Mazars applicant tracking system to manage and track hiring processes from vacancy authorisations, vacancy advertising, developing candidate relationships and tracking applicants through the selection process, right through to offer generation. Provide candidate management support, including shortlisting, interview coordination, feedback, offers, and onboarding administration. Assist hiring managers with crafting job descriptions, setting objective selection criteria, and maintaining valuable communication. Share market insights such as salary benchmarking and engage third-party recruitment agencies when required. Use LinkedIn Recruiter and other sourcing platforms to proactively source talent. Manage senior stakeholders to understand hiring needs, provide valuable insights, and ensure alignment with talent acquisition strategies and Firm objectives. What We Are Looking For In-house professional services recruitment experience, ideally with a background in audit recruitment Experience of headhunting and direct candidate sourcing. Proficient with using applicant tracking systems. Excellent stakeholder management skills. Experience of using robust assessment and selection techniques. Experience with shortlisting high-volume applications. Experience of optimising recruitment advertising, including writing job descriptions and job adverts, utilising LinkedIn and other job platforms. About Forvis Mazars Forvis Mazars is a leading global professional services network. The network operates under a single brand worldwide, with just two members: Forvis Mazars LLP in the United States and Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories. Both member firms share a commitment to providing an unmatched client experience, delivering audit & assurance, tax and advisory services around the world. Together, our strategic vision strives to move our clients, people, industry and communities forward. Through our reach and areas of expertise, we help organisations respond to emerging sustainability issues in the global marketplace including human rights, climate change, environmental impacts and culture.
Permanent Central London - Hybrid Up to £70,000 A leading provider of end-to-end IT services, cloud expertise, AI solutions, and resource augmentation worldwide is seeking an experienced customer success manager to champion customer success for global clients. you'll play a key role in ensuring customers realise maximum value from our managed services, AI innovations, cloud solutions, and resource augmentation offerings. Job Title: Customer Success Manager Job Type: Permanent Working Arrangement: Hybrid - occasional travel into the London office Office Location: Central London Salary: Up to £70,000 (+ bonus) The Role : Build and nurture strong client relationships across all organisational levels, focusing on customer outcomes, sentiment, satisfaction, and proactive value realisation from services and solutions. Lead regular service reviews, anticipate and manage down escalations through proactive engagement, and ensure consistent face-to-face interaction (where feasible). Communicate effectively with internal leadership and external stakeholders to advocate for customer needs; support integrated account planning, renewals, and key milestones. Collaborate with account managers on relationship mapping, identifying champions and stakeholders. Maintain up-to-date customer success plans and documentation aligned with contracts and goals; ensure accessibility of service catalogues and signpost to relevant offerings. Manage vendor relationships and third-party agreements to support optimal customer outcomes. Provide comprehensive Back Office support, including administration, onboarding coordination, process optimisation, accurate documentation of interactions and deliverables, report preparation, and renewal support. Facilitate smooth onboarding of new accounts and resources, ensuring compliance and operational readiness. Track invoices/POs, monitor financial performance, manage budgets, review vendor service levels (including penalties/rewards), and address payment delays. Manage resource augmentation demands from qualification through onboarding and delivery; maintain communication with resources and stakeholders. Leverage experience in people-based services, onboarding/line managing large remote (including offshore) teams, performance management, and handling challenging conversations for positive results. What We're Looking For: 5+ years of Customer Success experience, preferably in a resource augmentation or people-based services environment. Strong customer-centric mindset with proven track record in developing client relationships, driving satisfaction, continual improvement, and handling escalations. Excellent communication, presentation, facilitation, negotiation, and stakeholder management skills across all levels. Experience developing and implementing effective processes, budgeting, cost control, vendor/contract management, and continuous service improvement (CSI). Self-motivated, flexible, adaptable to changing customer/team/organisational needs, and open to new ideas. Technical awareness (networks, cloud, infrastructure, AI) is advantageous. Strong people management skills, including onboarding, line managing, and performance coaching remote/offshore resources. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Jan 12, 2026
Full time
Permanent Central London - Hybrid Up to £70,000 A leading provider of end-to-end IT services, cloud expertise, AI solutions, and resource augmentation worldwide is seeking an experienced customer success manager to champion customer success for global clients. you'll play a key role in ensuring customers realise maximum value from our managed services, AI innovations, cloud solutions, and resource augmentation offerings. Job Title: Customer Success Manager Job Type: Permanent Working Arrangement: Hybrid - occasional travel into the London office Office Location: Central London Salary: Up to £70,000 (+ bonus) The Role : Build and nurture strong client relationships across all organisational levels, focusing on customer outcomes, sentiment, satisfaction, and proactive value realisation from services and solutions. Lead regular service reviews, anticipate and manage down escalations through proactive engagement, and ensure consistent face-to-face interaction (where feasible). Communicate effectively with internal leadership and external stakeholders to advocate for customer needs; support integrated account planning, renewals, and key milestones. Collaborate with account managers on relationship mapping, identifying champions and stakeholders. Maintain up-to-date customer success plans and documentation aligned with contracts and goals; ensure accessibility of service catalogues and signpost to relevant offerings. Manage vendor relationships and third-party agreements to support optimal customer outcomes. Provide comprehensive Back Office support, including administration, onboarding coordination, process optimisation, accurate documentation of interactions and deliverables, report preparation, and renewal support. Facilitate smooth onboarding of new accounts and resources, ensuring compliance and operational readiness. Track invoices/POs, monitor financial performance, manage budgets, review vendor service levels (including penalties/rewards), and address payment delays. Manage resource augmentation demands from qualification through onboarding and delivery; maintain communication with resources and stakeholders. Leverage experience in people-based services, onboarding/line managing large remote (including offshore) teams, performance management, and handling challenging conversations for positive results. What We're Looking For: 5+ years of Customer Success experience, preferably in a resource augmentation or people-based services environment. Strong customer-centric mindset with proven track record in developing client relationships, driving satisfaction, continual improvement, and handling escalations. Excellent communication, presentation, facilitation, negotiation, and stakeholder management skills across all levels. Experience developing and implementing effective processes, budgeting, cost control, vendor/contract management, and continuous service improvement (CSI). Self-motivated, flexible, adaptable to changing customer/team/organisational needs, and open to new ideas. Technical awareness (networks, cloud, infrastructure, AI) is advantageous. Strong people management skills, including onboarding, line managing, and performance coaching remote/offshore resources. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and German fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask Insightful open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid-sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. . click apply for full job details
Jan 12, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and German fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask Insightful open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid-sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. . click apply for full job details
Direct Marketing Manager, European New Donors Location: London Hiring Range: 46,000-55,000 GBP per year Reporting to the Director of New Donor Engagement, the Direct Marketing Manager leads IFAW s international new donor acquisition and global reactivation efforts. This role oversees the strategy and execution of IFAW s direct mail and face-to-face fundraising for four European markets: Germany, France, UK and The Netherlands. This role also designs and executes strategies to re-engage long lapsed supporters in all markets. Collaborate with the digital acquisition team to amplify results and leverage the strategies to attract new donors and reactivate lapsed donors. The manager collaborates with internal teams and external vendors to ensure campaigns are delivered effectively and in alignment with organizational goals. Role and Responsibilities Lead all facets of direct mail new donor acquisition and reactivation programs, including strategic planning, budget oversight, creative strategy, vendor management, and process optimization. Support and participate in direct response TV campaigns and leverage that strategy to amplify results in direct mail and face to face channels. Develop and implement country-specific acquisition and reactivation strategies to maintain or grow donor file size in alignment with departmental goals. Conduct in-market research and stay informed on emerging donor acquisition methods and trends. Collaborate with Direct Marketing Directors to ensure newly acquired and reactivated donors align with overall fundraising goals and audience segmentation strategies. Oversee vendors and internal colleagues to ensure acquisition and reactivation campaigns are executed accurately, efficiently, and on schedule. Apply direct marketing principles, fundraising strategies, and analytical insights to design and optimize acquisition and reactivation campaigns. Research, identify, and recommend acquisition and reactivation test plans that support innovation, cost efficiency, and departmental growth objectives. Contribute to the development and management of the annual budget and three-year projections, ensuring alignment with strategic fundraising priorities. Deliver timely and accurate monthly forecast updates to the Director of New Donor Engagement, accompanied by a clear narrative outlining key performance trends, strategic adjustments, and changes impacting acquisition and reactivation campaigns. Review vendor contracts to ensure compliance with legal standards and alignment with organizational policies, fundraising ethics, and operational expectations. Ensure that vendors operate within contractual agreements. Lead the vendor selection process by issuing bids, evaluating proposals, and managing onboarding to ensure alignment with organizational standards and campaign goals. Qualifications and Education Requirements 5+ years of direct marketing experience, preferably within a nonprofit or fundraising context Strong leadership and organizational skills, with a track record of self-motivation, effective time management, and team development Proven success managing cross-functional teams and external vendors to execute complex projects on schedule and within scope Exceptional communication abilities, both written and verbal, with a focus on clarity, persuasion, and donor engagement Demonstrated ability to meet and exceed fundraising goals, with a solid understanding of donor acquisition and retention strategies Global marketing exposure or international campaign experience is highly desirable Bachelor s degree in marketing, business administration, communications, or a relevant experience preferred At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds. To apply, please submit CV and letter of interest to Careers IFAW
Jan 12, 2026
Full time
Direct Marketing Manager, European New Donors Location: London Hiring Range: 46,000-55,000 GBP per year Reporting to the Director of New Donor Engagement, the Direct Marketing Manager leads IFAW s international new donor acquisition and global reactivation efforts. This role oversees the strategy and execution of IFAW s direct mail and face-to-face fundraising for four European markets: Germany, France, UK and The Netherlands. This role also designs and executes strategies to re-engage long lapsed supporters in all markets. Collaborate with the digital acquisition team to amplify results and leverage the strategies to attract new donors and reactivate lapsed donors. The manager collaborates with internal teams and external vendors to ensure campaigns are delivered effectively and in alignment with organizational goals. Role and Responsibilities Lead all facets of direct mail new donor acquisition and reactivation programs, including strategic planning, budget oversight, creative strategy, vendor management, and process optimization. Support and participate in direct response TV campaigns and leverage that strategy to amplify results in direct mail and face to face channels. Develop and implement country-specific acquisition and reactivation strategies to maintain or grow donor file size in alignment with departmental goals. Conduct in-market research and stay informed on emerging donor acquisition methods and trends. Collaborate with Direct Marketing Directors to ensure newly acquired and reactivated donors align with overall fundraising goals and audience segmentation strategies. Oversee vendors and internal colleagues to ensure acquisition and reactivation campaigns are executed accurately, efficiently, and on schedule. Apply direct marketing principles, fundraising strategies, and analytical insights to design and optimize acquisition and reactivation campaigns. Research, identify, and recommend acquisition and reactivation test plans that support innovation, cost efficiency, and departmental growth objectives. Contribute to the development and management of the annual budget and three-year projections, ensuring alignment with strategic fundraising priorities. Deliver timely and accurate monthly forecast updates to the Director of New Donor Engagement, accompanied by a clear narrative outlining key performance trends, strategic adjustments, and changes impacting acquisition and reactivation campaigns. Review vendor contracts to ensure compliance with legal standards and alignment with organizational policies, fundraising ethics, and operational expectations. Ensure that vendors operate within contractual agreements. Lead the vendor selection process by issuing bids, evaluating proposals, and managing onboarding to ensure alignment with organizational standards and campaign goals. Qualifications and Education Requirements 5+ years of direct marketing experience, preferably within a nonprofit or fundraising context Strong leadership and organizational skills, with a track record of self-motivation, effective time management, and team development Proven success managing cross-functional teams and external vendors to execute complex projects on schedule and within scope Exceptional communication abilities, both written and verbal, with a focus on clarity, persuasion, and donor engagement Demonstrated ability to meet and exceed fundraising goals, with a solid understanding of donor acquisition and retention strategies Global marketing exposure or international campaign experience is highly desirable Bachelor s degree in marketing, business administration, communications, or a relevant experience preferred At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds. To apply, please submit CV and letter of interest to Careers IFAW
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving toward their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and French fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask insightful open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent risk within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation . click apply for full job details
Jan 12, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving toward their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and French fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask insightful open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent risk within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation . click apply for full job details
Risk and Compliance Trainer, Legal firm background, various locations South and Southwest Your new company A well-known law firm with a number of offices in the Southern region is seeking a qualified trainer with a legal firm background to support their operations. The person will work on a hybrid basis and the role will require travel to a number of locations to deliver face-to-face training. Your new role You will design and deliver engaging training sessions on regulation and compliance subjects relevant to a law firm, including client confidentiality and conflicts of interest, data protection (GDPR), anti-money laundering (AML), supervision and client and matter management. Identify and promote best practice procedures in areas such as matter opening, client onboarding, document management, billing, and client communication. Support continuous improvement initiatives by incorporating lessons learnt from risk incidents or audit findings into training. Identify emerging risks and training needs based on audit results, regulatory changes, or internal reviews. Horizon scanning will be a key aspect of this role. Maintain up-to-date knowledge of relevant legislation and regulatory guidance (e.g., SRA, Law Society, GDPR, AML Directives) Manage the firm's compliance training calendar, including scheduling mandatory and role-specific sessions in conjunction with the HR Senior Learning and Development Manager. What you'll need to succeed You will have a significant background in risk and compliance practices in a UK Law Firm with a good understanding of the different training needs of private client, commercial and injury legal practices. You will have several years experience delivering training in a legal firm, and are likely to be a qualified solicitor. You will have excellent communication skills and the ability to build excellent work relationships with colleagues. What you'll get in return Hybrid working - with flexibility required around training days which will be delivered face-to-face in the offices. Travel to a number of sites of the firm will be required across the South West and Southeast of England. Salary £50-55000 + a wide range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jan 12, 2026
Full time
Risk and Compliance Trainer, Legal firm background, various locations South and Southwest Your new company A well-known law firm with a number of offices in the Southern region is seeking a qualified trainer with a legal firm background to support their operations. The person will work on a hybrid basis and the role will require travel to a number of locations to deliver face-to-face training. Your new role You will design and deliver engaging training sessions on regulation and compliance subjects relevant to a law firm, including client confidentiality and conflicts of interest, data protection (GDPR), anti-money laundering (AML), supervision and client and matter management. Identify and promote best practice procedures in areas such as matter opening, client onboarding, document management, billing, and client communication. Support continuous improvement initiatives by incorporating lessons learnt from risk incidents or audit findings into training. Identify emerging risks and training needs based on audit results, regulatory changes, or internal reviews. Horizon scanning will be a key aspect of this role. Maintain up-to-date knowledge of relevant legislation and regulatory guidance (e.g., SRA, Law Society, GDPR, AML Directives) Manage the firm's compliance training calendar, including scheduling mandatory and role-specific sessions in conjunction with the HR Senior Learning and Development Manager. What you'll need to succeed You will have a significant background in risk and compliance practices in a UK Law Firm with a good understanding of the different training needs of private client, commercial and injury legal practices. You will have several years experience delivering training in a legal firm, and are likely to be a qualified solicitor. You will have excellent communication skills and the ability to build excellent work relationships with colleagues. What you'll get in return Hybrid working - with flexibility required around training days which will be delivered face-to-face in the offices. Travel to a number of sites of the firm will be required across the South West and Southeast of England. Salary £50-55000 + a wide range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Gilmartins are well established in the social housing sector and carry out reactive repairs, planned maintenance and void property refurbishment works for local authorities and housing associations. We are looking to recruit an experienced Administrator to run and to recruit / onboard subcontractors . The successful person will be: Highly organised with great time management An excellent solution finder with the ability to think on their feet whilst under pressure and be able to resolve problems quickly Excellent people skills with the ability to communicate with all levels of the business and with external suppliers Cost aware to ensure spend is managed effectively Good MS Office knowledge , in particular Excel The Role Liaising with Contract Managers regarding their subcontractor requirements and keeping them informed of progress Sourcing potential subcontractors Onboarding new subcontractors and ensuring compliance (public liability insurance, DBS checks etc) Company Benefits: Career development opportunities Employee Welfare Scheme access to a range of support and advice by telephone and a via a mobile phone app Employee Perks discount offers on a range of services and products This is a permanent full-time office-based position. Hours of work are 8am-5pm Monday to Friday OFFICE BASED ONLY
Jan 12, 2026
Full time
Gilmartins are well established in the social housing sector and carry out reactive repairs, planned maintenance and void property refurbishment works for local authorities and housing associations. We are looking to recruit an experienced Administrator to run and to recruit / onboard subcontractors . The successful person will be: Highly organised with great time management An excellent solution finder with the ability to think on their feet whilst under pressure and be able to resolve problems quickly Excellent people skills with the ability to communicate with all levels of the business and with external suppliers Cost aware to ensure spend is managed effectively Good MS Office knowledge , in particular Excel The Role Liaising with Contract Managers regarding their subcontractor requirements and keeping them informed of progress Sourcing potential subcontractors Onboarding new subcontractors and ensuring compliance (public liability insurance, DBS checks etc) Company Benefits: Career development opportunities Employee Welfare Scheme access to a range of support and advice by telephone and a via a mobile phone app Employee Perks discount offers on a range of services and products This is a permanent full-time office-based position. Hours of work are 8am-5pm Monday to Friday OFFICE BASED ONLY
Are you working in Sales or as an Account Manager and looking for a fresh challenge? Our client is seeking a friendly, professional individual with experience in account management, business development, or sales to join the team on a compressed full-time, 4-day workweek. Tech Connect Group has exclusively partnered with a leading Tier 1 Aerospace manufacturer who is seeking an Account Manager to join their expanding team in Congleton, Cheshire. An international business is in an exciting period of growth, and this newly created role will support the team in its ongoing expansion. This business operates across a condensed working week, of 7:30 - 5 pm, Monday to Thursday. Key Responsibilities: Create a pipeline of upsell/cross-sell opportunities across the short, medium, and long term to support the achievement of account growth targets. Grow your key accounts, both virtually and in person, to ensure up-sell/cross-sell targets are met and sustained. Report weekly on pipeline forecast, quotes received/sent and CRM record-keeping. Report monthly on up-sell/x-sell activities, including upcoming, in progress, won and lost bids/tenders/RFPs, in collaboration with the appropriate sales manager when applicable. Report quarterly on plans, progress on customer experience and growth opportunities, supported by appropriate customer and industry research, for each of your key accounts. Regularly arranging and daily documenting (via the CRM module of the ERP system) customer calls, meetings, follow-up dates/times, quotes, updates, notes from conversations, etc. Manage communication for new customer onboarding in collaboration with the appropriate sales manager, ensuring high customer satisfaction. Required skills & Experience: Proven experience in account management, business development, or sales in manufacturing. aerospace, engineering, or industrial sectors. Valid UK driving licence and willingness to travel to customer sites and trade shows. Relationship Management: Skilled at developing long-term customer partnerships and maintaining high levels of customer satisfaction. Commercial Acumen: Understanding of revenue, margin, and growth targets with experience in up-sell and cross-sell strategies. Reporting & Analysis: Competent in preparing sales forecasts, performance summaries, and pipeline reports. Collaboration: Effective working across internal departments (engineering, operations, commercial) to deliver customer-focused outcomes. If of interest, please apply!
Jan 12, 2026
Full time
Are you working in Sales or as an Account Manager and looking for a fresh challenge? Our client is seeking a friendly, professional individual with experience in account management, business development, or sales to join the team on a compressed full-time, 4-day workweek. Tech Connect Group has exclusively partnered with a leading Tier 1 Aerospace manufacturer who is seeking an Account Manager to join their expanding team in Congleton, Cheshire. An international business is in an exciting period of growth, and this newly created role will support the team in its ongoing expansion. This business operates across a condensed working week, of 7:30 - 5 pm, Monday to Thursday. Key Responsibilities: Create a pipeline of upsell/cross-sell opportunities across the short, medium, and long term to support the achievement of account growth targets. Grow your key accounts, both virtually and in person, to ensure up-sell/cross-sell targets are met and sustained. Report weekly on pipeline forecast, quotes received/sent and CRM record-keeping. Report monthly on up-sell/x-sell activities, including upcoming, in progress, won and lost bids/tenders/RFPs, in collaboration with the appropriate sales manager when applicable. Report quarterly on plans, progress on customer experience and growth opportunities, supported by appropriate customer and industry research, for each of your key accounts. Regularly arranging and daily documenting (via the CRM module of the ERP system) customer calls, meetings, follow-up dates/times, quotes, updates, notes from conversations, etc. Manage communication for new customer onboarding in collaboration with the appropriate sales manager, ensuring high customer satisfaction. Required skills & Experience: Proven experience in account management, business development, or sales in manufacturing. aerospace, engineering, or industrial sectors. Valid UK driving licence and willingness to travel to customer sites and trade shows. Relationship Management: Skilled at developing long-term customer partnerships and maintaining high levels of customer satisfaction. Commercial Acumen: Understanding of revenue, margin, and growth targets with experience in up-sell and cross-sell strategies. Reporting & Analysis: Competent in preparing sales forecasts, performance summaries, and pipeline reports. Collaboration: Effective working across internal departments (engineering, operations, commercial) to deliver customer-focused outcomes. If of interest, please apply!
Job Title: Volunteer Support Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? This charity is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with this charity. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at our Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review our volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the our Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information This charity encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Jan 12, 2026
Full time
Job Title: Volunteer Support Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? This charity is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with this charity. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at our Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review our volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the our Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information This charity encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Onboarding Consultant (Software Applications Consultant) Fully remote - Occasional travel to customer sites £45,000 with fantastic benefits We are looking for an experienced software focussed consultant to join our onboarding consultancy team, supporting UK Local Authorities as they implement modern cloud-based solutions. In this customer-facing role, you will guide clients through system setup, configuration and adoption, ensuring they gain maximum value from their software. You will act as a trusted advisor, combining your Local Authority knowledge with strong consultancy and training skills to deliver a high-quality onboarding experience. What you'll be doing Supporting customers with system configuration and best-practice setup. Working closely with project managers and technical teams to ensure successful implementations. Delivering training sessions and workshops to build customer confidence and capability. Advising customers on optimal ways to use their systems to meet operational needs. Managing multiple onboarding projects while maintaining excellent attention to detail. Building strong, long-term customer relationships. Sharing knowledge internally to improve delivery quality and consistency. Contributing to continuous improvement across onboarding and professional services. What we're looking for Hands-on experience with software applications or Local Authority systems. Strong understanding of council processes (eg Public Protection, Regulatory Services, Built Environment). Experience in software consultancy, implementation or training. Confident communicator with a consultative, problem-solving mindset. Ability to manage multiple customers and priorities effectively. Professional, reliable and committed to service excellence. Desirable Experience with data migration. Familiarity with formal software implementation methodologies. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jan 12, 2026
Full time
Onboarding Consultant (Software Applications Consultant) Fully remote - Occasional travel to customer sites £45,000 with fantastic benefits We are looking for an experienced software focussed consultant to join our onboarding consultancy team, supporting UK Local Authorities as they implement modern cloud-based solutions. In this customer-facing role, you will guide clients through system setup, configuration and adoption, ensuring they gain maximum value from their software. You will act as a trusted advisor, combining your Local Authority knowledge with strong consultancy and training skills to deliver a high-quality onboarding experience. What you'll be doing Supporting customers with system configuration and best-practice setup. Working closely with project managers and technical teams to ensure successful implementations. Delivering training sessions and workshops to build customer confidence and capability. Advising customers on optimal ways to use their systems to meet operational needs. Managing multiple onboarding projects while maintaining excellent attention to detail. Building strong, long-term customer relationships. Sharing knowledge internally to improve delivery quality and consistency. Contributing to continuous improvement across onboarding and professional services. What we're looking for Hands-on experience with software applications or Local Authority systems. Strong understanding of council processes (eg Public Protection, Regulatory Services, Built Environment). Experience in software consultancy, implementation or training. Confident communicator with a consultative, problem-solving mindset. Ability to manage multiple customers and priorities effectively. Professional, reliable and committed to service excellence. Desirable Experience with data migration. Familiarity with formal software implementation methodologies. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Channel Account Manager. In this role, you will drive partner acquisition and regional scale through distributors and resellers across Europe. You will define and execute a recruitment strategy while expanding and managing high-performing reseller relationships. Your experience in building channel ecosystems will be crucial in accelerating market coverage and driving revenue growth. Join us to make a significant impact in the channel business. Accountabilities Evangelize and develop go-to-market strategies with the channel community Manage a portfolio of high performing channel partners to achieve partnership goals Serve as the SME for all partner-related activities within your regions Act as a trusted advisor to the sales team Develop best practices for partner engagement and issue escalation Create partner-specific account plans with defined goals and marketing support Support program guidelines and measure partner success Assist with recruitment, training, and onboarding of new partners Requirements 10+ years of experience in channel partnerships, sales, or marketing 5+ years of channel sales/management experience in SaaS Ability to create and present business plans and track program progress Working knowledge of security and SaaS solutions Bachelor's Degree preferred Willingness to travel up to 50% Benefits Opportunity to shape the future of data security Work alongside industry experts and leaders Be part of a commitment to diversity and equal opportunity Access to innovative technology and resources Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Jan 12, 2026
Full time
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Channel Account Manager. In this role, you will drive partner acquisition and regional scale through distributors and resellers across Europe. You will define and execute a recruitment strategy while expanding and managing high-performing reseller relationships. Your experience in building channel ecosystems will be crucial in accelerating market coverage and driving revenue growth. Join us to make a significant impact in the channel business. Accountabilities Evangelize and develop go-to-market strategies with the channel community Manage a portfolio of high performing channel partners to achieve partnership goals Serve as the SME for all partner-related activities within your regions Act as a trusted advisor to the sales team Develop best practices for partner engagement and issue escalation Create partner-specific account plans with defined goals and marketing support Support program guidelines and measure partner success Assist with recruitment, training, and onboarding of new partners Requirements 10+ years of experience in channel partnerships, sales, or marketing 5+ years of channel sales/management experience in SaaS Ability to create and present business plans and track program progress Working knowledge of security and SaaS solutions Bachelor's Degree preferred Willingness to travel up to 50% Benefits Opportunity to shape the future of data security Work alongside industry experts and leaders Be part of a commitment to diversity and equal opportunity Access to innovative technology and resources Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Harris Hill is supporting an organisation to recruit an Account Executive into a busy, income-generating team. This role is ideal for someone who enjoys managing and growing existing client relationships and delivering a high standard of ongoing account support. The focus of the role is on retention, renewals and account growth, with responsibility for maintaining strong relationships and identifying opportunities to expand services within existing accounts. Key responsibilities Manage a portfolio of existing clients and act as their main point of contact Build long-term relationships to support renewals and repeat engagement Identify and deliver upsell opportunities within existing accounts Support the onboarding of new clients and ensure a smooth transition into account management Track renewals, manage account administration and maintain accurate records Work collaboratively with internal teams to ensure a consistent client experience About you Experience in account management, client services or B2B relationship roles Confident managing renewals and growing accounts Comfortable working in a target-driven environment Why it stands out above the rest Supportive, people-focused culture staff are genuinely valued, with paid carers leave, hybrid and flexible working from day one, and a strong benefits package including a free Health Cash Plan and generous annual leave Leadership that invests in you an experienced, long-standing Head of Team who is approachable, encourages development, and brings a great sense of humour to the role Stability and clarity at senior level a highly respected Director who has been with the organisation for many years and is deeply committed to the mission Values lived day-to-day a colleague-led values recognition scheme that celebrates impact, dedication and great work across the organisation The offer Permanent, full-time role Hybrid working Salary circa £33,000 Please send your CV to Hannah at Harris Hill on as soon as possible, as the hiring managers are reviewing applications on a rolling basis, with a firm deadline of 30 January. As a certified B Corp and leading charity recruitment agency, Harris Hill is committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics
Jan 12, 2026
Full time
Harris Hill is supporting an organisation to recruit an Account Executive into a busy, income-generating team. This role is ideal for someone who enjoys managing and growing existing client relationships and delivering a high standard of ongoing account support. The focus of the role is on retention, renewals and account growth, with responsibility for maintaining strong relationships and identifying opportunities to expand services within existing accounts. Key responsibilities Manage a portfolio of existing clients and act as their main point of contact Build long-term relationships to support renewals and repeat engagement Identify and deliver upsell opportunities within existing accounts Support the onboarding of new clients and ensure a smooth transition into account management Track renewals, manage account administration and maintain accurate records Work collaboratively with internal teams to ensure a consistent client experience About you Experience in account management, client services or B2B relationship roles Confident managing renewals and growing accounts Comfortable working in a target-driven environment Why it stands out above the rest Supportive, people-focused culture staff are genuinely valued, with paid carers leave, hybrid and flexible working from day one, and a strong benefits package including a free Health Cash Plan and generous annual leave Leadership that invests in you an experienced, long-standing Head of Team who is approachable, encourages development, and brings a great sense of humour to the role Stability and clarity at senior level a highly respected Director who has been with the organisation for many years and is deeply committed to the mission Values lived day-to-day a colleague-led values recognition scheme that celebrates impact, dedication and great work across the organisation The offer Permanent, full-time role Hybrid working Salary circa £33,000 Please send your CV to Hannah at Harris Hill on as soon as possible, as the hiring managers are reviewing applications on a rolling basis, with a firm deadline of 30 January. As a certified B Corp and leading charity recruitment agency, Harris Hill is committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics
Information on the company Our client is a fast-growing SaaS provider specialises in optimisation technology for automotive logistics, using AI to help OEMs, dealer groups, rental organisations and transport providers reduce costs and increase conversion through advanced workflow and transport-planning software. The business has secured £4m in investment from notable UK backers, tripled revenue within the past year, and now partners with 12 of the UK's top 50 dealer groups. If you're looking for a fast paced environment with lots of ownership & development, this could be the place for you. DAY TO DAY This startup is hiring a Customer Success Manager to take ownership of the full customer lifecycle. This is the first dedicated role in the function, covering onboarding of new clients as well as ongoing relationship management across roughly 10 enterprise accounts, each generating £50k+ annually. This is a pivotal hire with significant scope to develop and eventually lead the customer success capability as the company scales. Customer Onboarding & Account Management (50/50 split) Manage the journey from signed agreement through to go-live. Build strong relationships with senior operational stakeholders, including COOs, Operations Directors and Transport Managers. Lead quarterly business reviews for strategic accounts. Create and refine scalable processes for both onboarding and ongoing account management. Serve as the primary point of contact and trusted partner for assigned accounts. The ideal candidate 1-3 years' experience in customer success, account management or similar client-facing roles. Proactive, solutions-driven mindset with the ability to operate independently. Strong interest in using AI tools to enhance workflow and effectiveness. Confidence engaging with senior stakeholders, including COOs and Directors. London-based and able to attend the office regularly. Why work here? Opportunity to build and shape the customer success function from the ground up, with clear progression to a leadership role. Direct influence on retention and account expansion - the core metrics for company success. Join a business with strong momentum: rapid revenue growth, major brand trials and significant product advancements. Work alongside a team with experience from leading automotive and SaaS organisations. Working closely with the business owners. Interview process 30-minute introductory video call with co-founders. 1-hour practical task based on a realistic customer scenario. Final stage with senior leadership team members.
Jan 12, 2026
Full time
Information on the company Our client is a fast-growing SaaS provider specialises in optimisation technology for automotive logistics, using AI to help OEMs, dealer groups, rental organisations and transport providers reduce costs and increase conversion through advanced workflow and transport-planning software. The business has secured £4m in investment from notable UK backers, tripled revenue within the past year, and now partners with 12 of the UK's top 50 dealer groups. If you're looking for a fast paced environment with lots of ownership & development, this could be the place for you. DAY TO DAY This startup is hiring a Customer Success Manager to take ownership of the full customer lifecycle. This is the first dedicated role in the function, covering onboarding of new clients as well as ongoing relationship management across roughly 10 enterprise accounts, each generating £50k+ annually. This is a pivotal hire with significant scope to develop and eventually lead the customer success capability as the company scales. Customer Onboarding & Account Management (50/50 split) Manage the journey from signed agreement through to go-live. Build strong relationships with senior operational stakeholders, including COOs, Operations Directors and Transport Managers. Lead quarterly business reviews for strategic accounts. Create and refine scalable processes for both onboarding and ongoing account management. Serve as the primary point of contact and trusted partner for assigned accounts. The ideal candidate 1-3 years' experience in customer success, account management or similar client-facing roles. Proactive, solutions-driven mindset with the ability to operate independently. Strong interest in using AI tools to enhance workflow and effectiveness. Confidence engaging with senior stakeholders, including COOs and Directors. London-based and able to attend the office regularly. Why work here? Opportunity to build and shape the customer success function from the ground up, with clear progression to a leadership role. Direct influence on retention and account expansion - the core metrics for company success. Join a business with strong momentum: rapid revenue growth, major brand trials and significant product advancements. Work alongside a team with experience from leading automotive and SaaS organisations. Working closely with the business owners. Interview process 30-minute introductory video call with co-founders. 1-hour practical task based on a realistic customer scenario. Final stage with senior leadership team members.
Head of People We are delighted to share this new and exciting opportunity for a Head of People to join a values-driven and dynamic organisation. Position: Head of People Location: Manchester Salary: £48,985 per annum (pro rata to 21 hours - £29,391) Hours: Part-time, 3 days per week (21 hours) Contract: Permanent Working pattern: Hybrid working, with at least 1 day per week in the Manchester office Closing Date: Midnight, Friday 16 January 2026 Interviews: Tuesday 27 January 2026, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union. We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website - CVs cannot be accepted. About the role: As Head of People, you will lead all people-related activity across the organisation, providing practical and professional HR leadership. Reporting to the Shared Services Lead, you will drive the delivery of the People Plan, ensuring people practices reflect co-operative values and support strategic goals. This role offers the opportunity to shape organisational culture, support senior leaders and help create an inclusive, engaging workplace where people can thrive. Key responsibilities: HR leadership and delivery To lead the organisation's HR function, managing internal HR resource and external providers where required. To support the CEO, Shared Services Lead and Leadership Team in developing and delivering the People Plan, ensuring practical implementation and measurable progress. To advise and support the Leadership Team on workforce planning, recruitment, learning and development, performance and wellbeing. To develop and maintain fair, transparent and financially sustainable pay, grading and reward structures aligned with organisational values. To prepare and present HR reports and papers to the Leadership Team, Board and Committees, including the Remuneration Committee. To support the Remuneration Committee with expert HR advice, including the development of appraisal processes for senior roles. Policy, compliance and governance To ensure HR policies are up to date, legally compliant and aligned with co-operative values. To support effective HR governance, including reporting, risk management and equality impact assessments. To lead regular policy reviews and staff consultation, ensuring consistent and fair application across the organisation. Organisational development and culture To work closely with the Shared Services Lead and Leadership Team to foster a positive, collaborative and values-led culture. To coordinate and deliver learning and development programmes that build organisational capability. To support internal communications and engagement activity that strengthens trust and collaboration. Employee relations and HR operations To line manage the HR Coordinator, ensuring delivery against organisational priorities. To provide professional HR advice to managers on employee relations, recruitment and performance matters, seeking legal advice where appropriate. To maintain constructive relationships with recognised trade unions, ensuring effective consultation. To oversee recruitment, onboarding and exit processes, ensuring a positive and inclusive employee experience. To ensure accurate HR records are maintained and confidential information is handled appropriately. About you: To be successful in this role, you will be passionate about people, values-driven leadership, and creating inclusive and supportive workplaces. You will bring: A Level 7 CIPD qualification or equivalent experience Proven experience as an HR Manager or similar senior HR role, ideally within a values-led or membership organisation Strong knowledge of UK employment law and HR best practice Experience developing and delivering people strategies that support organisational growth Excellent communication and influencing skills The ability to manage sensitive issues with professionalism and discretion About the organisation: As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Head of HR, HR Manager, People and Culture Lead, Senior HR Business Partner, Director of People, or HR Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jan 12, 2026
Full time
Head of People We are delighted to share this new and exciting opportunity for a Head of People to join a values-driven and dynamic organisation. Position: Head of People Location: Manchester Salary: £48,985 per annum (pro rata to 21 hours - £29,391) Hours: Part-time, 3 days per week (21 hours) Contract: Permanent Working pattern: Hybrid working, with at least 1 day per week in the Manchester office Closing Date: Midnight, Friday 16 January 2026 Interviews: Tuesday 27 January 2026, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union. We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website - CVs cannot be accepted. About the role: As Head of People, you will lead all people-related activity across the organisation, providing practical and professional HR leadership. Reporting to the Shared Services Lead, you will drive the delivery of the People Plan, ensuring people practices reflect co-operative values and support strategic goals. This role offers the opportunity to shape organisational culture, support senior leaders and help create an inclusive, engaging workplace where people can thrive. Key responsibilities: HR leadership and delivery To lead the organisation's HR function, managing internal HR resource and external providers where required. To support the CEO, Shared Services Lead and Leadership Team in developing and delivering the People Plan, ensuring practical implementation and measurable progress. To advise and support the Leadership Team on workforce planning, recruitment, learning and development, performance and wellbeing. To develop and maintain fair, transparent and financially sustainable pay, grading and reward structures aligned with organisational values. To prepare and present HR reports and papers to the Leadership Team, Board and Committees, including the Remuneration Committee. To support the Remuneration Committee with expert HR advice, including the development of appraisal processes for senior roles. Policy, compliance and governance To ensure HR policies are up to date, legally compliant and aligned with co-operative values. To support effective HR governance, including reporting, risk management and equality impact assessments. To lead regular policy reviews and staff consultation, ensuring consistent and fair application across the organisation. Organisational development and culture To work closely with the Shared Services Lead and Leadership Team to foster a positive, collaborative and values-led culture. To coordinate and deliver learning and development programmes that build organisational capability. To support internal communications and engagement activity that strengthens trust and collaboration. Employee relations and HR operations To line manage the HR Coordinator, ensuring delivery against organisational priorities. To provide professional HR advice to managers on employee relations, recruitment and performance matters, seeking legal advice where appropriate. To maintain constructive relationships with recognised trade unions, ensuring effective consultation. To oversee recruitment, onboarding and exit processes, ensuring a positive and inclusive employee experience. To ensure accurate HR records are maintained and confidential information is handled appropriately. About you: To be successful in this role, you will be passionate about people, values-driven leadership, and creating inclusive and supportive workplaces. You will bring: A Level 7 CIPD qualification or equivalent experience Proven experience as an HR Manager or similar senior HR role, ideally within a values-led or membership organisation Strong knowledge of UK employment law and HR best practice Experience developing and delivering people strategies that support organisational growth Excellent communication and influencing skills The ability to manage sensitive issues with professionalism and discretion About the organisation: As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Head of HR, HR Manager, People and Culture Lead, Senior HR Business Partner, Director of People, or HR Lead. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
LOCATION: Heathrow Airport WORKING HOURS: 40 hours per week, Monday to Friday SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE The General Manager is responsible for the effective, compliant and profitable operation of the PRS service at Heathrow Airport. The role ensures the delivery of a professional, high-quality service that meets and exceeds the requirements set out in the Contract / Service Level Agreement (SLA) agreed with the client. The role holds full accountability for planning and allocation, HR and vetting, training and development, continuous improvement and innovation, safety, auditing, compliance and financial performance, while driving operational excellence and supporting business growth opportunities. KEY RESPONSIBILITIES Operational Leadership, Planning & Allocation Lead the delivery of PRS shared services function, ensuring sufficient staffing levels to meet demand, service levels, KPIs and contractual requirements are met or exceeded. Ensure effective short-, medium- and long-term planning and allocation of resources aligned to demand, productivity and budget. Act as the senior operational point of contact with the client, maintaining professional and effective day-to-day relationships. Maintain site logbooks and ensure all operational documentation is accurate, current and audit-ready. Manage third-party resources operating on behalf of the business. Financial Management P&L accountability for the front-line staff and shared service costs associated with the contract. Deliver budgetary targets, financial forecasts and margin improvement plans. Monitor expenditure and income against plan, ensuring effective cost control. Ensure accurate submission of wage sheets and that staff are paid correctly and on time. Ensure completed works are invoiced promptly and accurately. Support tender preparation and commercial submissions as required. HR, Vetting & Industrial Relations Overall responsibility for HR management, ensuring compliance with company policy and employment legislation. Oversee recruitment, selection, onboarding and security vetting, ensuring all regulatory and right-to-work requirements are completed prior to deployment. Ensure employment records are accurate, current and compliant. Lead performance management, appraisals and succession planning. Ensure disciplinary and grievance procedures are applied consistently and fairly. Lead industrial relations activity, including engagement with Trade Unions and pay negotiations where applicable. Training & Development Ensure all staff receive appropriate induction, recurrent and role-specific training. Ensure staff are competent and trained in the duties for which they are employed. Maintain training records and compliance matrices to audit standard. Support the development of future leaders through coaching and structured development plans. Safety, Compliance & Auditing Overall accountability for Health & Safety team, ensuring compliance with statutory, contractual and airport-specific requirements. Ensure Health & Safety procedures are embedded and practised by all employees. Lead incident investigations, root cause analysis and corrective actions. Conduct and oversee monthly safety, quality and compliance audits. Ensure all non-conformances are addressed promptly and effectively. Implement and maintain Quality Management Systems and continuous compliance monitoring. Continuous Improvement (CI) & Innovation Drive a culture of continuous improvement and innovation across the operation. Identify and implement improvements in service delivery, productivity, safety, quality and customer experience. Use performance data, audits and customer feedback to inform and develop specific improvement plans. Promote innovative working practices and efficiency improvements. Administration & Reporting Produce monthly operational, financial, safety and performance reports. Attend internal and client meetings as required. Respond to customer queries professionally, both verbally and in writing. Undertake investigations as requested by senior management. REQUIRED SKILLS AND EXPERIENCE Proven senior management experience within PRS, aviation, or a regulated service environment. Strong leadership capability with experience managing large, multi-skilled workforces. Sound commercial acumen with P&L responsibility. Strong planning, organisational and decision-making skills. Excellent communication and stakeholder management skills. Competent IT skills including Microsoft Excel, Word and PowerPoint. REQUIRED SKILLS AND EXPERIENCE Previous experience of primarily working in a similar role is desirable A minimum of 2 years of General Manager experience with Aviation Or 5 years' General Manager experience in Transport & Logistics Must have the right to work in the UK Must pass a DBS check Must be able to provide 5 years of reference information Must be over 18 years of age Must hold a full UK driving license QUALIFICATIONS NEBOSH / IOSH qualification (or equivalent). Demonstrable experience in Health & Safety management and auditing. Experience of HR management and industrial relations. Aviation sector experience desirable. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Jan 12, 2026
Full time
LOCATION: Heathrow Airport WORKING HOURS: 40 hours per week, Monday to Friday SALARY: Competitive If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE The General Manager is responsible for the effective, compliant and profitable operation of the PRS service at Heathrow Airport. The role ensures the delivery of a professional, high-quality service that meets and exceeds the requirements set out in the Contract / Service Level Agreement (SLA) agreed with the client. The role holds full accountability for planning and allocation, HR and vetting, training and development, continuous improvement and innovation, safety, auditing, compliance and financial performance, while driving operational excellence and supporting business growth opportunities. KEY RESPONSIBILITIES Operational Leadership, Planning & Allocation Lead the delivery of PRS shared services function, ensuring sufficient staffing levels to meet demand, service levels, KPIs and contractual requirements are met or exceeded. Ensure effective short-, medium- and long-term planning and allocation of resources aligned to demand, productivity and budget. Act as the senior operational point of contact with the client, maintaining professional and effective day-to-day relationships. Maintain site logbooks and ensure all operational documentation is accurate, current and audit-ready. Manage third-party resources operating on behalf of the business. Financial Management P&L accountability for the front-line staff and shared service costs associated with the contract. Deliver budgetary targets, financial forecasts and margin improvement plans. Monitor expenditure and income against plan, ensuring effective cost control. Ensure accurate submission of wage sheets and that staff are paid correctly and on time. Ensure completed works are invoiced promptly and accurately. Support tender preparation and commercial submissions as required. HR, Vetting & Industrial Relations Overall responsibility for HR management, ensuring compliance with company policy and employment legislation. Oversee recruitment, selection, onboarding and security vetting, ensuring all regulatory and right-to-work requirements are completed prior to deployment. Ensure employment records are accurate, current and compliant. Lead performance management, appraisals and succession planning. Ensure disciplinary and grievance procedures are applied consistently and fairly. Lead industrial relations activity, including engagement with Trade Unions and pay negotiations where applicable. Training & Development Ensure all staff receive appropriate induction, recurrent and role-specific training. Ensure staff are competent and trained in the duties for which they are employed. Maintain training records and compliance matrices to audit standard. Support the development of future leaders through coaching and structured development plans. Safety, Compliance & Auditing Overall accountability for Health & Safety team, ensuring compliance with statutory, contractual and airport-specific requirements. Ensure Health & Safety procedures are embedded and practised by all employees. Lead incident investigations, root cause analysis and corrective actions. Conduct and oversee monthly safety, quality and compliance audits. Ensure all non-conformances are addressed promptly and effectively. Implement and maintain Quality Management Systems and continuous compliance monitoring. Continuous Improvement (CI) & Innovation Drive a culture of continuous improvement and innovation across the operation. Identify and implement improvements in service delivery, productivity, safety, quality and customer experience. Use performance data, audits and customer feedback to inform and develop specific improvement plans. Promote innovative working practices and efficiency improvements. Administration & Reporting Produce monthly operational, financial, safety and performance reports. Attend internal and client meetings as required. Respond to customer queries professionally, both verbally and in writing. Undertake investigations as requested by senior management. REQUIRED SKILLS AND EXPERIENCE Proven senior management experience within PRS, aviation, or a regulated service environment. Strong leadership capability with experience managing large, multi-skilled workforces. Sound commercial acumen with P&L responsibility. Strong planning, organisational and decision-making skills. Excellent communication and stakeholder management skills. Competent IT skills including Microsoft Excel, Word and PowerPoint. REQUIRED SKILLS AND EXPERIENCE Previous experience of primarily working in a similar role is desirable A minimum of 2 years of General Manager experience with Aviation Or 5 years' General Manager experience in Transport & Logistics Must have the right to work in the UK Must pass a DBS check Must be able to provide 5 years of reference information Must be over 18 years of age Must hold a full UK driving license QUALIFICATIONS NEBOSH / IOSH qualification (or equivalent). Demonstrable experience in Health & Safety management and auditing. Experience of HR management and industrial relations. Aviation sector experience desirable. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
MS Dynamics Developers Rate - £506 Clearance required: SC ACTIVE Location: London, Croydon - Hybrid Job Description: SEO developers: . Have experience with Dynamics 365 . Have experience with Power Platform and Power Automate . Have experience with Azure and Azure DevOps Must be SC Cleared Project overview: The CRM project aims to introduce a new Customer Relationship Manager (CRM) to replace the current manual processes. We are using Microsoft Dynamics 365 to build the Alpha version for two key business areas. Once the Alpha phase is approved, we will move into the beta phase to develop the production-ready CRM. 'This role requires additional vetting, which means this could take longer than our normal onboarding process. You will require additional vetting for this position, which means the process can take longer than the usual onboarding process with the client.
Jan 12, 2026
Contractor
MS Dynamics Developers Rate - £506 Clearance required: SC ACTIVE Location: London, Croydon - Hybrid Job Description: SEO developers: . Have experience with Dynamics 365 . Have experience with Power Platform and Power Automate . Have experience with Azure and Azure DevOps Must be SC Cleared Project overview: The CRM project aims to introduce a new Customer Relationship Manager (CRM) to replace the current manual processes. We are using Microsoft Dynamics 365 to build the Alpha version for two key business areas. Once the Alpha phase is approved, we will move into the beta phase to develop the production-ready CRM. 'This role requires additional vetting, which means this could take longer than our normal onboarding process. You will require additional vetting for this position, which means the process can take longer than the usual onboarding process with the client.
