Salary from £72,683 + Up to 15% Bonus Permanent, 40 Hours Per Week Hybrid Working Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland Lead a high-impact portfolio of change and help shape how NGN delivers projects that matter As Head of Project Delivery at Northern Gas Networks (NGN), you will lead a team responsible for delivering some of the most important change initiatives, spanning both technology and business transformation. This is an opportunity to shape how projects are delivered across the business, ensuring they are well-planned, well-governed and deliver real value. Working closely with senior leaders, colleagues and delivery partners, you will oversee a diverse portfolio of projects while helping to set the direction for the 3iG roadmap. You will bring strong leadership, commercial awareness and project delivery expertise, creating an environment where teams can thrive and perform at their best. If you enjoy leading people, driving continuous improvement and turning ambitious plans into successful outcomes, this is a role where you can make a significant impact. A full UK driving licence is a requirement for this role In this role you will Lead, coach and develop a team of Project Managers, supporting performance, capability and succession planning Set consistent delivery standards across planning, reporting, RAID management, financial control and benefits tracking Own portfolio governance, including stage gates, steering groups and data-led decision making Provide clear executive reporting, options analysis and escalation of key risks, including cyber, regulatory and safety considerations Partner with Commercial Services on sourcing, supplier performance and contract outcomes Oversee service transition, ensuring projects are handed over smoothly with the right support models, documentation and ownership in place Shape annual portfolio roadmaps and prioritisation in line with NGN strategy and regulatory milestones Build a culture of continuous improvement, learning and psychological safety across the team We are looking for PRINCE2 Practitioner and ITIL Foundation qualified Significant experience leading complex IT and business change portfolios, programmes or projects A proven people leader with strong coaching and development skills Strong knowledge of project governance, planning, risk and financial management Experience delivering projects through both Agile and Waterfall methodologies Solid IT Service Management expertise, including service transition and operational support frameworks Excellent stakeholder management and influencing skills across all levels Strong commercial awareness, including supplier and contract management Desirable - MSP, M_o_R, Certified Scrum Master or P3O qualifications, or equivalent project delivery certifications Why join NGN? Salary from £72,683 per annum Annual bonus of up to 15% , recognising your contribution and performance 25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period Occupational sick pay available after the first 2 calendar days of statutory sick pay Generous stakeholder pension scheme , doubling your contribution, up to 10% Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more About NGN We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Roots & Resonance/Parents & Carers/Ability Matters) to ensure we reflect and uplift the communities we serve. Next Steps Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of August . If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)
Jul 30, 2026
Full time
Salary from £72,683 + Up to 15% Bonus Permanent, 40 Hours Per Week Hybrid Working Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland Lead a high-impact portfolio of change and help shape how NGN delivers projects that matter As Head of Project Delivery at Northern Gas Networks (NGN), you will lead a team responsible for delivering some of the most important change initiatives, spanning both technology and business transformation. This is an opportunity to shape how projects are delivered across the business, ensuring they are well-planned, well-governed and deliver real value. Working closely with senior leaders, colleagues and delivery partners, you will oversee a diverse portfolio of projects while helping to set the direction for the 3iG roadmap. You will bring strong leadership, commercial awareness and project delivery expertise, creating an environment where teams can thrive and perform at their best. If you enjoy leading people, driving continuous improvement and turning ambitious plans into successful outcomes, this is a role where you can make a significant impact. A full UK driving licence is a requirement for this role In this role you will Lead, coach and develop a team of Project Managers, supporting performance, capability and succession planning Set consistent delivery standards across planning, reporting, RAID management, financial control and benefits tracking Own portfolio governance, including stage gates, steering groups and data-led decision making Provide clear executive reporting, options analysis and escalation of key risks, including cyber, regulatory and safety considerations Partner with Commercial Services on sourcing, supplier performance and contract outcomes Oversee service transition, ensuring projects are handed over smoothly with the right support models, documentation and ownership in place Shape annual portfolio roadmaps and prioritisation in line with NGN strategy and regulatory milestones Build a culture of continuous improvement, learning and psychological safety across the team We are looking for PRINCE2 Practitioner and ITIL Foundation qualified Significant experience leading complex IT and business change portfolios, programmes or projects A proven people leader with strong coaching and development skills Strong knowledge of project governance, planning, risk and financial management Experience delivering projects through both Agile and Waterfall methodologies Solid IT Service Management expertise, including service transition and operational support frameworks Excellent stakeholder management and influencing skills across all levels Strong commercial awareness, including supplier and contract management Desirable - MSP, M_o_R, Certified Scrum Master or P3O qualifications, or equivalent project delivery certifications Why join NGN? Salary from £72,683 per annum Annual bonus of up to 15% , recognising your contribution and performance 25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period Occupational sick pay available after the first 2 calendar days of statutory sick pay Generous stakeholder pension scheme , doubling your contribution, up to 10% Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more About NGN We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Roots & Resonance/Parents & Carers/Ability Matters) to ensure we reflect and uplift the communities we serve. Next Steps Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of August . If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)
Salary from £72,683 + Up to 15% Bonus Permanent, 40 Hours Per Week Hybrid Working Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland Lead a high-impact portfolio of change and help shape how NGN delivers projects that matter As Head of Project Delivery at Northern Gas Networks (NGN), you will lead a team responsible for delivering some of the most important change initiatives, spanning both technology and business transformation. This is an opportunity to shape how projects are delivered across the business, ensuring they are well-planned, well-governed and deliver real value. Working closely with senior leaders, colleagues and delivery partners, you will oversee a diverse portfolio of projects while helping to set the direction for the 3iG roadmap. You will bring strong leadership, commercial awareness and project delivery expertise, creating an environment where teams can thrive and perform at their best. If you enjoy leading people, driving continuous improvement and turning ambitious plans into successful outcomes, this is a role where you can make a significant impact. A full UK driving licence is a requirement for this role In this role you will Lead, coach and develop a team of Project Managers, supporting performance, capability and succession planning Set consistent delivery standards across planning, reporting, RAID management, financial control and benefits tracking Own portfolio governance, including stage gates, steering groups and data-led decision making Provide clear executive reporting, options analysis and escalation of key risks, including cyber, regulatory and safety considerations Partner with Commercial Services on sourcing, supplier performance and contract outcomes Oversee service transition, ensuring projects are handed over smoothly with the right support models, documentation and ownership in place Shape annual portfolio roadmaps and prioritisation in line with NGN strategy and regulatory milestones Build a culture of continuous improvement, learning and psychological safety across the team We are looking for PRINCE2 Practitioner and ITIL Foundation qualified Significant experience leading complex IT and business change portfolios, programmes or projects A proven people leader with strong coaching and development skills Strong knowledge of project governance, planning, risk and financial management Experience delivering projects through both Agile and Waterfall methodologies Solid IT Service Management expertise, including service transition and operational support frameworks Excellent stakeholder management and influencing skills across all levels Strong commercial awareness, including supplier and contract management Desirable - MSP, M_o_R, Certified Scrum Master or P3O qualifications, or equivalent project delivery certifications Why join NGN? Salary from £72,683 per annum Annual bonus of up to 15% , recognising your contribution and performance 25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period Occupational sick pay available after the first 2 calendar days of statutory sick pay Generous stakeholder pension scheme , doubling your contribution, up to 10% Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more About NGN We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Roots & Resonance/Parents & Carers/Ability Matters) to ensure we reflect and uplift the communities we serve. Next Steps Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of August . If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)
Jul 30, 2026
Full time
Salary from £72,683 + Up to 15% Bonus Permanent, 40 Hours Per Week Hybrid Working Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland Lead a high-impact portfolio of change and help shape how NGN delivers projects that matter As Head of Project Delivery at Northern Gas Networks (NGN), you will lead a team responsible for delivering some of the most important change initiatives, spanning both technology and business transformation. This is an opportunity to shape how projects are delivered across the business, ensuring they are well-planned, well-governed and deliver real value. Working closely with senior leaders, colleagues and delivery partners, you will oversee a diverse portfolio of projects while helping to set the direction for the 3iG roadmap. You will bring strong leadership, commercial awareness and project delivery expertise, creating an environment where teams can thrive and perform at their best. If you enjoy leading people, driving continuous improvement and turning ambitious plans into successful outcomes, this is a role where you can make a significant impact. A full UK driving licence is a requirement for this role In this role you will Lead, coach and develop a team of Project Managers, supporting performance, capability and succession planning Set consistent delivery standards across planning, reporting, RAID management, financial control and benefits tracking Own portfolio governance, including stage gates, steering groups and data-led decision making Provide clear executive reporting, options analysis and escalation of key risks, including cyber, regulatory and safety considerations Partner with Commercial Services on sourcing, supplier performance and contract outcomes Oversee service transition, ensuring projects are handed over smoothly with the right support models, documentation and ownership in place Shape annual portfolio roadmaps and prioritisation in line with NGN strategy and regulatory milestones Build a culture of continuous improvement, learning and psychological safety across the team We are looking for PRINCE2 Practitioner and ITIL Foundation qualified Significant experience leading complex IT and business change portfolios, programmes or projects A proven people leader with strong coaching and development skills Strong knowledge of project governance, planning, risk and financial management Experience delivering projects through both Agile and Waterfall methodologies Solid IT Service Management expertise, including service transition and operational support frameworks Excellent stakeholder management and influencing skills across all levels Strong commercial awareness, including supplier and contract management Desirable - MSP, M_o_R, Certified Scrum Master or P3O qualifications, or equivalent project delivery certifications Why join NGN? Salary from £72,683 per annum Annual bonus of up to 15% , recognising your contribution and performance 25 days of annual leave , plus recognised bank holidays and 2 additional half-days over the Christmas period Occupational sick pay available after the first 2 calendar days of statutory sick pay Generous stakeholder pension scheme , doubling your contribution, up to 10% Flexible benefits and salary sacrifice options , including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service Family-friendly policies , including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more About NGN We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy , shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women s/Roots & Resonance/Parents & Carers/Ability Matters) to ensure we reflect and uplift the communities we serve. Next Steps Simply click Apply and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place at the beginning of August . If you require any adjustments during the recruitment process, please contact our Recruitment Team at (url removed)
Project Manager Remote United Kingdom 6-Month Contract Rate: up to 600/day Outside IR35 We're partnering with a global organisation undergoing several business and technology transformation programmes and are looking for experienced Project Managers to join their team. This is an opportunity to work across a variety of initiatives, including CRM implementations, operational transformation, managed service provider onboarding, and wider business change projects. What we're looking for Proven experience delivering end-to-end projects A broad background across business and technology transformation Strong stakeholder and vendor management skills Experience leading cross-functional teams Comfortable managing multiple workstreams in a remote environment Nice to have Microsoft Dynamics 365 or Business Central CRM implementation experience Salesforce SAP or ERP programmes Managed Service Provider (MSP) transition experience We're looking for an engaging Project Manager who enjoys variety and has successfully delivered different types of projects - not someone who's spent their career doing the same implementation repeatedly.
Jul 30, 2026
Contractor
Project Manager Remote United Kingdom 6-Month Contract Rate: up to 600/day Outside IR35 We're partnering with a global organisation undergoing several business and technology transformation programmes and are looking for experienced Project Managers to join their team. This is an opportunity to work across a variety of initiatives, including CRM implementations, operational transformation, managed service provider onboarding, and wider business change projects. What we're looking for Proven experience delivering end-to-end projects A broad background across business and technology transformation Strong stakeholder and vendor management skills Experience leading cross-functional teams Comfortable managing multiple workstreams in a remote environment Nice to have Microsoft Dynamics 365 or Business Central CRM implementation experience Salesforce SAP or ERP programmes Managed Service Provider (MSP) transition experience We're looking for an engaging Project Manager who enjoys variety and has successfully delivered different types of projects - not someone who's spent their career doing the same implementation repeatedly.
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Jul 30, 2026
Full time
Job Title: IT Helpdesk Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About The Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities. Key Responsibilities: Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with partners to understand their business needs and goals, providing strategic guidance and recommendations to improve the overall service experience provided by Flotek. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our partners and our team. Provide excellent customer service by communicating effectively and professionally with our partners. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service. Mentor the Team Leaders to effectively manage day to day operations, deliver feedback & coaching. Coach Team Leaders to take ownership of partner queries to deliver world class service. Setting KPI and metrics to monitor team performance and be able to present these to Flotek Directors and Management Team What we're looking for: A positive attitude with a can do approach to everything! A team player with Strong leadership skills Have an ICT background within an MSP with experience of leading a team. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Be commercially aware, including cost analysis and budget preparation Comfortable with using CRM's and documentation solutions Naturally supportive leader. Ability to prioritise personal and team workload. Holds a Full UK valid driving license Benefits: Salary dependent on experience Senior EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.
Interim Schools PFI Expiry Project Manager 6-Month Fixed-Term Contract / Interim Assignment Southwest Local Authority Are you an experienced project or contract manager with expertise in PFI contracts, commercial management or complex programme delivery? We're looking for an experienced professional to lead the planning and delivery of a critical Schools PFI contract expiry programme on behalf of a forward-thinking local authority. This is a unique opportunity to play a key role in ensuring the successful transition and expiry of a major Schools PFI contract, protecting service continuity, managing commercial risk and delivering value for the Council and its communities. Key responsibilities include: Leading the planning and delivery of the Schools PFI contract expiry programme. Developing and maintaining a comprehensive expiry plan and ensuring delivery against key milestones. Managing relationships with internal stakeholders, SPV partners, government representatives and professional advisors. Interpreting contractual obligations and translating these into practical exit and handover plans. Coordinating asset inspections, technical surveys and service handover activities. Managing commercial risks, governance and change control throughout the programme. Overseeing the ongoing commercial and performance management of the Schools PFI contract. Producing high-quality reports and providing clear updates to senior stakeholders. Supporting wider PFI expiry planning by sharing lessons learned and best practice across other Council programmes. We're looking for someone who can demonstrate: Significant experience in contract management, commercial management, procurement or complex programme delivery. Experience managing large-scale or complex projects from planning through to delivery. Strong knowledge of PFI contracts and their operational and commercial requirements. Excellent stakeholder management skills with the ability to influence at senior level. Experience interpreting complex contractual documentation and managing commercial risk. Strong understanding of facilities management, statutory compliance and asset management. Excellent analytical, communication and report-writing skills. The ability to work independently while managing multiple priorities in a fast-paced environment. Ideally, you'll also have: Experience delivering PFI contract expiry or transition programmes. Public sector or local government experience. Professional project management qualifications such as PRINCE2, APM PMQ, MSP or equivalent. Commercial or legal contract management experience. Why Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process. To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
Jul 29, 2026
Contractor
Interim Schools PFI Expiry Project Manager 6-Month Fixed-Term Contract / Interim Assignment Southwest Local Authority Are you an experienced project or contract manager with expertise in PFI contracts, commercial management or complex programme delivery? We're looking for an experienced professional to lead the planning and delivery of a critical Schools PFI contract expiry programme on behalf of a forward-thinking local authority. This is a unique opportunity to play a key role in ensuring the successful transition and expiry of a major Schools PFI contract, protecting service continuity, managing commercial risk and delivering value for the Council and its communities. Key responsibilities include: Leading the planning and delivery of the Schools PFI contract expiry programme. Developing and maintaining a comprehensive expiry plan and ensuring delivery against key milestones. Managing relationships with internal stakeholders, SPV partners, government representatives and professional advisors. Interpreting contractual obligations and translating these into practical exit and handover plans. Coordinating asset inspections, technical surveys and service handover activities. Managing commercial risks, governance and change control throughout the programme. Overseeing the ongoing commercial and performance management of the Schools PFI contract. Producing high-quality reports and providing clear updates to senior stakeholders. Supporting wider PFI expiry planning by sharing lessons learned and best practice across other Council programmes. We're looking for someone who can demonstrate: Significant experience in contract management, commercial management, procurement or complex programme delivery. Experience managing large-scale or complex projects from planning through to delivery. Strong knowledge of PFI contracts and their operational and commercial requirements. Excellent stakeholder management skills with the ability to influence at senior level. Experience interpreting complex contractual documentation and managing commercial risk. Strong understanding of facilities management, statutory compliance and asset management. Excellent analytical, communication and report-writing skills. The ability to work independently while managing multiple priorities in a fast-paced environment. Ideally, you'll also have: Experience delivering PFI contract expiry or transition programmes. Public sector or local government experience. Professional project management qualifications such as PRINCE2, APM PMQ, MSP or equivalent. Commercial or legal contract management experience. Why Choose Ackerman Pierce? Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process. To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
An opportunity for an experienced IT Operations Manager to take ownership of IT service delivery, supplier management, infrastructure oversight and cyber security within a growing, Microsoft-centric business. Working closely with the IT Director, you will ensure technology services are reliable, secure and aligned with business objectives, whilst driving continual improvement and delivering key technology projects. Client Details Our client is a growing and well-backed organisation operating within the property and investment sector. With a modern Microsoft technology environment and a strong commitment to technology investment, they are seeking an IT Operations Manager to support the continued development of IT services, infrastructure and cyber security capabilities. The business operates a largely outsourced IT model and is looking for a strong technology generalist who can effectively manage suppliers, engage stakeholders and ensure technology delivers maximum value to the organisation. Description Reporting to the IT Director, the IT Operations Manager will be responsible for the day-to-day management of IT operations, service delivery and supplier relationships across the business. The role will act as the bridge between business stakeholders and outsourced technology providers, ensuring services are delivered effectively and projects are successfully executed. Key responsibilities include: Managing operational IT services and driving continuous improvement initiatives. Owning relationships with managed service providers and technology vendors. Holding suppliers accountable against service levels and project deliverables. Supporting and coordinating infrastructure, networking and Microsoft 365 services. Overseeing key technologies including Microsoft 365, Azure, Entra ID, SharePoint and Teams. Contributing to cyber security initiatives, governance and risk management activities. Supporting infrastructure modernisation, tenant migrations and cloud projects. Building strong relationships across the business and acting as a trusted technology partner. Managing and developing data-focused direct reports. Supporting the delivery of operational technology and digital transformation initiatives where appropriate. Profile The successful applicant will be an experienced IT Manager, IT Operations Manager or Infrastructure-focused technology professional with a broad technical background and strong stakeholder management skills. You will demonstrate: Proven experience operating within an SME environment. Strong knowledge of Microsoft 365 and Azure technologies. Experience overseeing infrastructure, networking and end-user services. A strong understanding of cyber security best practice. Previous experience managing outsourced IT providers or MSPs. Strong service delivery and operational management experience. Experience delivering infrastructure and technology projects. Excellent communication and stakeholder management skills. A proactive and commercially-minded approach to problem solving. The ability to balance operational priorities whilst driving service improvement. Desirable experience includes: Microsoft tenant or domain migrations. Power Platform or automation technologies. Cyber Essentials knowledge. ITIL, Microsoft or cyber security certifications. Exposure to digital transformation and cloud adoption initiatives. Job Offer Salary of 55,000 - 60,000. Annual bonus opportunity. Hybrid working model. Opportunity to work directly alongside an experienced IT Director. Ownership of operational IT services within a growing business. Exposure to Microsoft 365, Azure and cyber security projects. Opportunity to influence service improvements and technology delivery. A varied role combining technology, project delivery and stakeholder engagement. Career progression potential as the technology function continues to evolve. If this sounds like something you'd be interested in, then reach out!
Jul 29, 2026
Full time
An opportunity for an experienced IT Operations Manager to take ownership of IT service delivery, supplier management, infrastructure oversight and cyber security within a growing, Microsoft-centric business. Working closely with the IT Director, you will ensure technology services are reliable, secure and aligned with business objectives, whilst driving continual improvement and delivering key technology projects. Client Details Our client is a growing and well-backed organisation operating within the property and investment sector. With a modern Microsoft technology environment and a strong commitment to technology investment, they are seeking an IT Operations Manager to support the continued development of IT services, infrastructure and cyber security capabilities. The business operates a largely outsourced IT model and is looking for a strong technology generalist who can effectively manage suppliers, engage stakeholders and ensure technology delivers maximum value to the organisation. Description Reporting to the IT Director, the IT Operations Manager will be responsible for the day-to-day management of IT operations, service delivery and supplier relationships across the business. The role will act as the bridge between business stakeholders and outsourced technology providers, ensuring services are delivered effectively and projects are successfully executed. Key responsibilities include: Managing operational IT services and driving continuous improvement initiatives. Owning relationships with managed service providers and technology vendors. Holding suppliers accountable against service levels and project deliverables. Supporting and coordinating infrastructure, networking and Microsoft 365 services. Overseeing key technologies including Microsoft 365, Azure, Entra ID, SharePoint and Teams. Contributing to cyber security initiatives, governance and risk management activities. Supporting infrastructure modernisation, tenant migrations and cloud projects. Building strong relationships across the business and acting as a trusted technology partner. Managing and developing data-focused direct reports. Supporting the delivery of operational technology and digital transformation initiatives where appropriate. Profile The successful applicant will be an experienced IT Manager, IT Operations Manager or Infrastructure-focused technology professional with a broad technical background and strong stakeholder management skills. You will demonstrate: Proven experience operating within an SME environment. Strong knowledge of Microsoft 365 and Azure technologies. Experience overseeing infrastructure, networking and end-user services. A strong understanding of cyber security best practice. Previous experience managing outsourced IT providers or MSPs. Strong service delivery and operational management experience. Experience delivering infrastructure and technology projects. Excellent communication and stakeholder management skills. A proactive and commercially-minded approach to problem solving. The ability to balance operational priorities whilst driving service improvement. Desirable experience includes: Microsoft tenant or domain migrations. Power Platform or automation technologies. Cyber Essentials knowledge. ITIL, Microsoft or cyber security certifications. Exposure to digital transformation and cloud adoption initiatives. Job Offer Salary of 55,000 - 60,000. Annual bonus opportunity. Hybrid working model. Opportunity to work directly alongside an experienced IT Director. Ownership of operational IT services within a growing business. Exposure to Microsoft 365, Azure and cyber security projects. Opportunity to influence service improvements and technology delivery. A varied role combining technology, project delivery and stakeholder engagement. Career progression potential as the technology function continues to evolve. If this sounds like something you'd be interested in, then reach out!
IT Manager Boston, Lincolnshire Up to £50,000 plus benefits We are recruiting an IT Manager for a well-established and highly regarded business based in Boston. This is a hands-on IT Manager role, ideal for someone who enjoys owning systems, delivering projects and working closely with stakeholders, rather than managing large teams. This IT Manager position offers real ownership of IT across the business, with responsibility for infrastructure, systems, security and supplier management. You will play a key role in driving improvements and ensuring IT supports business growth. Key responsibilities Ownership of IT infrastructure, systems and security Hands-on support and administration across Microsoft 365, networking, servers, backups and endpoints Management of third-party suppliers and MSPs Delivery of IT projects from planning through to completion Driving cyber security standards and ISO 27001 readiness Acting as the main IT point of contact for the business Package and working pattern Salary up to £50,000 EV charging available on site Fully on-site role, Monday to Friday, with occasional flexibility About you Proven experience as an IT Manager, Senior IT Engineer or hands-on IT Lead Strong technical background across infrastructure, systems and security Comfortable taking full ownership of IT in a site-based environment Confident engaging with non-technical stakeholders Project-focused, pragmatic and delivery-driven Looking for a hands-on role rather than people management
Jul 29, 2026
Full time
IT Manager Boston, Lincolnshire Up to £50,000 plus benefits We are recruiting an IT Manager for a well-established and highly regarded business based in Boston. This is a hands-on IT Manager role, ideal for someone who enjoys owning systems, delivering projects and working closely with stakeholders, rather than managing large teams. This IT Manager position offers real ownership of IT across the business, with responsibility for infrastructure, systems, security and supplier management. You will play a key role in driving improvements and ensuring IT supports business growth. Key responsibilities Ownership of IT infrastructure, systems and security Hands-on support and administration across Microsoft 365, networking, servers, backups and endpoints Management of third-party suppliers and MSPs Delivery of IT projects from planning through to completion Driving cyber security standards and ISO 27001 readiness Acting as the main IT point of contact for the business Package and working pattern Salary up to £50,000 EV charging available on site Fully on-site role, Monday to Friday, with occasional flexibility About you Proven experience as an IT Manager, Senior IT Engineer or hands-on IT Lead Strong technical background across infrastructure, systems and security Comfortable taking full ownership of IT in a site-based environment Confident engaging with non-technical stakeholders Project-focused, pragmatic and delivery-driven Looking for a hands-on role rather than people management
Senior Project Manager (Digital) Location: London (2-3 days per week onsite) Contract: Initial 6 Months Rate: Up to £800 per day (Inside IR35) Were looking for an experienced Senior Digital Project Manager to lead the successful delivery of large-scale, business-critical digital and IT transformation programmes within a complex, highly regulated environment. This is an opportunity to take ownership of multiple high-profile initiatives, working with senior stakeholders, delivery partners and technical teams to deliver strategic change that has real organisational impact. The Role: You will be responsible for leading the full project lifecycle across multiple concurrent digital and IT programmes, ensuring successful delivery within agreed scope, budget, quality standards, and timelines. You will provide leadership to cross-functional delivery teams, manage complex stakeholder relationships, and ensure projects are executed in line with the highest governance, quality, and delivery standards. Key Responsibilities: Lead multiple complex IT and digital transformation projects from initiation through to successful delivery. Develop robust project plans, governance documentation, budgets and delivery roadmaps. Manage project scope, risks, issues, dependencies and change control. Coordinate cross-functional technical, business and supplier teams. Provide accurate programme reporting to senior leadership and governance boards. Drive supplier performance and ensure contractual obligations are met. Lead stakeholder engagement across business and technology functions. Ensure business readiness, testing, deployment and post-implementation support are effectively managed. Mentor and support Project Managers across the wider delivery function. Promote continuous improvement and delivery best practice. Essential Experience: Extensive experience delivering large-scale IT and digital transformation projects. Strong background managing multiple concurrent projects valued up to £5m. Proven experience leading cross-functional and third-party delivery teams. Excellent stakeholder management skills, with experience influencing senior leadership. Strong commercial and financial management experience, including forecasting and budget control. Demonstrable experience working within structured project governance frameworks. Excellent planning, risk management and delivery management skills. Strong understanding of enterprise IT, infrastructure, business applications and technology change. Desirable: Experience within highly regulated industries such as infrastructure, engineering, utilities, energy, transport, financial services, healthcare or government. PRINCE2 Practitioner, APM, MSP or equivalent certification. Experience working in Agile or hybrid delivery environments. Knowledge of ITIL and service transition principles. You'll Be Someone Who: Thrives in complex, fast-paced delivery environments. Can confidently engage and influence senior stakeholders. Brings a pragmatic, delivery-focused mindset. Leads teams through ambiguity and change. Balances governance with pace and commercial awareness. Has exceptional organisational, communication and leadership skills. If youre an experienced Senior Digital Project Manager who enjoys delivering complex transformation programmes and wants to work on large-scale, strategically important initiatives, wed love to hear from you.
Jul 29, 2026
Contractor
Senior Project Manager (Digital) Location: London (2-3 days per week onsite) Contract: Initial 6 Months Rate: Up to £800 per day (Inside IR35) Were looking for an experienced Senior Digital Project Manager to lead the successful delivery of large-scale, business-critical digital and IT transformation programmes within a complex, highly regulated environment. This is an opportunity to take ownership of multiple high-profile initiatives, working with senior stakeholders, delivery partners and technical teams to deliver strategic change that has real organisational impact. The Role: You will be responsible for leading the full project lifecycle across multiple concurrent digital and IT programmes, ensuring successful delivery within agreed scope, budget, quality standards, and timelines. You will provide leadership to cross-functional delivery teams, manage complex stakeholder relationships, and ensure projects are executed in line with the highest governance, quality, and delivery standards. Key Responsibilities: Lead multiple complex IT and digital transformation projects from initiation through to successful delivery. Develop robust project plans, governance documentation, budgets and delivery roadmaps. Manage project scope, risks, issues, dependencies and change control. Coordinate cross-functional technical, business and supplier teams. Provide accurate programme reporting to senior leadership and governance boards. Drive supplier performance and ensure contractual obligations are met. Lead stakeholder engagement across business and technology functions. Ensure business readiness, testing, deployment and post-implementation support are effectively managed. Mentor and support Project Managers across the wider delivery function. Promote continuous improvement and delivery best practice. Essential Experience: Extensive experience delivering large-scale IT and digital transformation projects. Strong background managing multiple concurrent projects valued up to £5m. Proven experience leading cross-functional and third-party delivery teams. Excellent stakeholder management skills, with experience influencing senior leadership. Strong commercial and financial management experience, including forecasting and budget control. Demonstrable experience working within structured project governance frameworks. Excellent planning, risk management and delivery management skills. Strong understanding of enterprise IT, infrastructure, business applications and technology change. Desirable: Experience within highly regulated industries such as infrastructure, engineering, utilities, energy, transport, financial services, healthcare or government. PRINCE2 Practitioner, APM, MSP or equivalent certification. Experience working in Agile or hybrid delivery environments. Knowledge of ITIL and service transition principles. You'll Be Someone Who: Thrives in complex, fast-paced delivery environments. Can confidently engage and influence senior stakeholders. Brings a pragmatic, delivery-focused mindset. Leads teams through ambiguity and change. Balances governance with pace and commercial awareness. Has exceptional organisational, communication and leadership skills. If youre an experienced Senior Digital Project Manager who enjoys delivering complex transformation programmes and wants to work on large-scale, strategically important initiatives, wed love to hear from you.
IT Sales Business Development Consultant Location: Edgbaston, Birmingham - Hybrid after initial probation period Salary: £(phone number removed)K Mon-Thurs 8-5.30pm or 8.30-6pm/Fri-8.30-3pm (early finish) My client are a specialist recruiter and are looking for ambitious, resilient and commercially minded individuals to join their friendly team as IT Sales Consultants, with a strong focus on sales, business development and generating new client relationships. This role will be heavily focused on selling contract and permanent recruitment solutions to the IT industry. No recruitment experience required, if you can sell, build relationships, and thrive in a performance-led environment, the rest can be taught. to focus on winning new business, building client relationships, and driving revenue within the IT and technology market. The Role As an IT Business Development Representative, you'll specialise in new business generation and client development, working alongside delivery teams who support candidate sourcing. You'll be responsible for: Winning new business across the tech market (SaaS vendors, consultancies, end-users) Building relationships with senior stakeholders (CTOs, IT Directors, Hiring Managers) Identifying hiring needs across Cloud, DevOps, Data, and Cyber markets Running business development calls, meetings, and client pitches Managing and growing your own client portfolio Selling contract and permanent recruitment solutions Negotiating fees, rates, and commercial terms Delivering against revenue and GP targets This is a high-performance, sales-led role, where success is driven by your ability to generate revenue and build long-term partnerships. We're keen to hear from candidates with experience in: IT/Tech sales (SaaS, cloud, MSP, telecoms, IT services) B2B sales or consultative solution selling Business development or account management Outbound / new business-focused roles You'll be a strong fit if you are: Commercially driven and motivated by high earnings Confident engaging senior stakeholders Resilient and comfortable with rejection Competitive, proactive, and results-focused Interested in the tech market and building expertise We offer a sales-first career in the fast-growing tech recruitment market, with clear progression and strong earning potential: Uncapped, industry-leading commission Structured progression based on performance Specialisation in high-demand tech markets (Cloud, DevOps, Data, Cyber) Dedicated delivery support so you can focus on business development Ongoing training and mentoring Collaborative, high-performing culture Benefits Additional Family First leave days Early Friday finishes Modern office environment + dog-friendly International annual Christmas conference Regular socials and incentives Monthly rewards (extra leave, vouchers, experiences) Life assurance + Bike to Work scheme If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed). If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Jul 29, 2026
Full time
IT Sales Business Development Consultant Location: Edgbaston, Birmingham - Hybrid after initial probation period Salary: £(phone number removed)K Mon-Thurs 8-5.30pm or 8.30-6pm/Fri-8.30-3pm (early finish) My client are a specialist recruiter and are looking for ambitious, resilient and commercially minded individuals to join their friendly team as IT Sales Consultants, with a strong focus on sales, business development and generating new client relationships. This role will be heavily focused on selling contract and permanent recruitment solutions to the IT industry. No recruitment experience required, if you can sell, build relationships, and thrive in a performance-led environment, the rest can be taught. to focus on winning new business, building client relationships, and driving revenue within the IT and technology market. The Role As an IT Business Development Representative, you'll specialise in new business generation and client development, working alongside delivery teams who support candidate sourcing. You'll be responsible for: Winning new business across the tech market (SaaS vendors, consultancies, end-users) Building relationships with senior stakeholders (CTOs, IT Directors, Hiring Managers) Identifying hiring needs across Cloud, DevOps, Data, and Cyber markets Running business development calls, meetings, and client pitches Managing and growing your own client portfolio Selling contract and permanent recruitment solutions Negotiating fees, rates, and commercial terms Delivering against revenue and GP targets This is a high-performance, sales-led role, where success is driven by your ability to generate revenue and build long-term partnerships. We're keen to hear from candidates with experience in: IT/Tech sales (SaaS, cloud, MSP, telecoms, IT services) B2B sales or consultative solution selling Business development or account management Outbound / new business-focused roles You'll be a strong fit if you are: Commercially driven and motivated by high earnings Confident engaging senior stakeholders Resilient and comfortable with rejection Competitive, proactive, and results-focused Interested in the tech market and building expertise We offer a sales-first career in the fast-growing tech recruitment market, with clear progression and strong earning potential: Uncapped, industry-leading commission Structured progression based on performance Specialisation in high-demand tech markets (Cloud, DevOps, Data, Cyber) Dedicated delivery support so you can focus on business development Ongoing training and mentoring Collaborative, high-performing culture Benefits Additional Family First leave days Early Friday finishes Modern office environment + dog-friendly International annual Christmas conference Regular socials and incentives Monthly rewards (extra leave, vouchers, experiences) Life assurance + Bike to Work scheme If you wish to be considered for this role, please email your cv to (url removed) or call me to discuss on (phone number removed). If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Jul 29, 2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Senior Software Project Manager Location: London / Bromley - Hybrid ( 3 days in office is essential) Contract: 12 months with possible extension for one more year. Rate: 650 - 700 inside umbrella. Overview We are seeking an experienced Senior Project Manager to lead the end-to-end delivery of internally developed business tools and strategic initiatives. The successful candidate will be responsible for driving projects from initial discovery through implementation, ensuring delivery against scope, timeline, budget, and quality objectives. This role requires a strong background in project management within large, complex organisations. Experience working alongside technology teams, software development functions, or digital transformation programmes is highly desirable. Banking, financial services, or other highly regulated corporate environments would be advantageous. The Senior Project Manager will also lead reviews of existing tools and processes, identifying improvement opportunities and creating actionable recovery and optimisation plans to improve delivery, adoption, and business outcomes. Key Responsibilities Lead the end-to-end delivery of internal business tools and strategic programmes from initiation through successful implementation. Define project scope, objectives, milestones, timelines, dependencies, resource requirements, and go-live plans. Develop and maintain comprehensive project plans, ensuring risks, issues, decisions, and actions are effectively managed. Drive project governance, stakeholder engagement, and executive reporting across all phases of delivery. Conduct reviews of existing tools, processes, and initiatives, identifying gaps, challenges, and opportunities for improvement. Create and execute recovery ("get-to-green") plans with clear ownership, milestones, success measures, and risk mitigation strategies. Coordinate cross-functional teams including business stakeholders, technology teams, operations, compliance, and support functions. Track project progress and delivery health, providing clear and transparent updates to senior leadership and key stakeholders. Establish and monitor project success metrics, including adoption, operational efficiency, customer/user experience, and business outcomes. Support change management, communications, training, documentation, and onboarding activities to maximise adoption and long-term success. Facilitate lessons learned sessions and post-project reviews to drive continuous improvement across future initiatives. Ensure projects align with organisational standards for security, privacy, risk management, and governance. Required Experience & Skills Significant experience delivering complex projects and programmes within large corporate environments. Proven track record of managing projects from business case through implementation and stabilisation. Experience working with technology, software development, digital transformation, or business systems initiatives. Strong stakeholder management skills with the ability to influence and align senior leaders and cross-functional teams. Excellent problem-solving capabilities, with a structured approach to managing complex challenges and driving outcomes. Strong experience in project planning, risk management, issue resolution, dependency management, and governance. Ability to work independently while managing multiple priorities within a fast-paced environment. Experience conducting project reviews, post-mortems, and building recovery plans for underperforming initiatives. Exceptional communication, presentation, and executive reporting skills. Strong organisational and time management capabilities. Proficiency with Microsoft Office Suite and project management tools such as Jira, Microsoft Project, or similar platforms. Experience collaborating effectively across technical and non-technical teams. Knowledge of security, privacy-by-design principles, and technology governance frameworks. Preferred Qualifications Experience within Banking, Financial Services, FinTech, or other regulated industries. Experience delivering internally developed software, enterprise applications, or digital platforms. Project Management certification (PMP, PRINCE2, MSP, or equivalent) preferred. Familiarity with software development lifecycles and technology delivery processes. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jul 29, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Senior Software Project Manager Location: London / Bromley - Hybrid ( 3 days in office is essential) Contract: 12 months with possible extension for one more year. Rate: 650 - 700 inside umbrella. Overview We are seeking an experienced Senior Project Manager to lead the end-to-end delivery of internally developed business tools and strategic initiatives. The successful candidate will be responsible for driving projects from initial discovery through implementation, ensuring delivery against scope, timeline, budget, and quality objectives. This role requires a strong background in project management within large, complex organisations. Experience working alongside technology teams, software development functions, or digital transformation programmes is highly desirable. Banking, financial services, or other highly regulated corporate environments would be advantageous. The Senior Project Manager will also lead reviews of existing tools and processes, identifying improvement opportunities and creating actionable recovery and optimisation plans to improve delivery, adoption, and business outcomes. Key Responsibilities Lead the end-to-end delivery of internal business tools and strategic programmes from initiation through successful implementation. Define project scope, objectives, milestones, timelines, dependencies, resource requirements, and go-live plans. Develop and maintain comprehensive project plans, ensuring risks, issues, decisions, and actions are effectively managed. Drive project governance, stakeholder engagement, and executive reporting across all phases of delivery. Conduct reviews of existing tools, processes, and initiatives, identifying gaps, challenges, and opportunities for improvement. Create and execute recovery ("get-to-green") plans with clear ownership, milestones, success measures, and risk mitigation strategies. Coordinate cross-functional teams including business stakeholders, technology teams, operations, compliance, and support functions. Track project progress and delivery health, providing clear and transparent updates to senior leadership and key stakeholders. Establish and monitor project success metrics, including adoption, operational efficiency, customer/user experience, and business outcomes. Support change management, communications, training, documentation, and onboarding activities to maximise adoption and long-term success. Facilitate lessons learned sessions and post-project reviews to drive continuous improvement across future initiatives. Ensure projects align with organisational standards for security, privacy, risk management, and governance. Required Experience & Skills Significant experience delivering complex projects and programmes within large corporate environments. Proven track record of managing projects from business case through implementation and stabilisation. Experience working with technology, software development, digital transformation, or business systems initiatives. Strong stakeholder management skills with the ability to influence and align senior leaders and cross-functional teams. Excellent problem-solving capabilities, with a structured approach to managing complex challenges and driving outcomes. Strong experience in project planning, risk management, issue resolution, dependency management, and governance. Ability to work independently while managing multiple priorities within a fast-paced environment. Experience conducting project reviews, post-mortems, and building recovery plans for underperforming initiatives. Exceptional communication, presentation, and executive reporting skills. Strong organisational and time management capabilities. Proficiency with Microsoft Office Suite and project management tools such as Jira, Microsoft Project, or similar platforms. Experience collaborating effectively across technical and non-technical teams. Knowledge of security, privacy-by-design principles, and technology governance frameworks. Preferred Qualifications Experience within Banking, Financial Services, FinTech, or other regulated industries. Experience delivering internally developed software, enterprise applications, or digital platforms. Project Management certification (PMP, PRINCE2, MSP, or equivalent) preferred. Familiarity with software development lifecycles and technology delivery processes. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pure Resourcing Solutions Limited
Ipswich, Suffolk
IT & Business Systems Manager Suffolk Multi-site Role 55,000 - 60,000 We're supporting a growing and ambitious manufacturing group as they invest in technology, systems and operational capability to support the next phase of business growth. This is a rare and exciting opportunity to take ownership of a varied technology and business systems estate, helping shape the roadmap, improve processes and ensure technology is aligned to the needs of a fast-evolving business. This role could suit an experienced IT & Business Systems Manager looking for broader responsibility, or an ambitious technology leader ready to step into their first role and make a genuine impact. Key Responsibilities Develop and deliver the technology and business systems roadmap. Lead and improve core IT and business systems across multiple sites. Drive system optimisation, process improvement and operational efficiency. Manage and develop relationships with outsourced IT partners, ensuring strong service delivery, accountability and value for money. Define and refine responsibilities between internal teams and third-party technology providers. Own cyber security strategy, governance and risk management. Partner with senior stakeholders to align technology initiatives with business objectives. Provide leadership to a small internal team whilst coordinating external support partners. Identify opportunities to simplify systems, reduce manual processes and improve the flow of information across the business. Establish supplier governance, service standards and performance measures. About You Experience leading IT, business systems or technology functions. Strong stakeholder management skills with the ability to influence at all levels. Exposure to ERP, operational systems or business-critical applications. Experience managing suppliers, MSPs and third-party technology providers. Commercially minded, with the ability to balance risk, cost and business priorities. Comfortable operating in a hands-on environment whilst providing strategic direction. Able to translate business challenges into practical technology solutions. Experience delivering technology change, systems improvements or transformation initiatives. Apply Now!
Jul 29, 2026
Full time
IT & Business Systems Manager Suffolk Multi-site Role 55,000 - 60,000 We're supporting a growing and ambitious manufacturing group as they invest in technology, systems and operational capability to support the next phase of business growth. This is a rare and exciting opportunity to take ownership of a varied technology and business systems estate, helping shape the roadmap, improve processes and ensure technology is aligned to the needs of a fast-evolving business. This role could suit an experienced IT & Business Systems Manager looking for broader responsibility, or an ambitious technology leader ready to step into their first role and make a genuine impact. Key Responsibilities Develop and deliver the technology and business systems roadmap. Lead and improve core IT and business systems across multiple sites. Drive system optimisation, process improvement and operational efficiency. Manage and develop relationships with outsourced IT partners, ensuring strong service delivery, accountability and value for money. Define and refine responsibilities between internal teams and third-party technology providers. Own cyber security strategy, governance and risk management. Partner with senior stakeholders to align technology initiatives with business objectives. Provide leadership to a small internal team whilst coordinating external support partners. Identify opportunities to simplify systems, reduce manual processes and improve the flow of information across the business. Establish supplier governance, service standards and performance measures. About You Experience leading IT, business systems or technology functions. Strong stakeholder management skills with the ability to influence at all levels. Exposure to ERP, operational systems or business-critical applications. Experience managing suppliers, MSPs and third-party technology providers. Commercially minded, with the ability to balance risk, cost and business priorities. Comfortable operating in a hands-on environment whilst providing strategic direction. Able to translate business challenges into practical technology solutions. Experience delivering technology change, systems improvements or transformation initiatives. Apply Now!
Senior Project Planner - Defence Bristol/Cardiff/Swindon/Exeter/Plymouth/Gloucester - Southwest UK Hybrid - 3 days in a week onsite Up to £70K per annum A Senior Project Planner - Defence is needed to work with a top international consulting firm for design, engineering, and project management. A global engineering and project management firm specialising in infrastructure, transportation, energy, and defence. You will establish and manage key programme interfaces with stakeholders across the project life cycle. Develop and maintain schedules using planning tools like P6, Asta, or MSP, incorporating site updates and progress reports. Support Project and Controls Managers in schedule coordination and interface alignment. *Overnight travel involved - expenses paid by the company* Skills: Experience working on large projects - Defence Project based planning experience. Understanding of planning software (Primavera P6). Strong experience in Senior Stakeholder Management. This is an excellent opportunity to work for an international company that encourages and facilitates personal growth and career development throughout the organisation. Apply with your UPDATED CV on the link below or contact us if you want to know more about the role and company. *P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.
Jul 29, 2026
Full time
Senior Project Planner - Defence Bristol/Cardiff/Swindon/Exeter/Plymouth/Gloucester - Southwest UK Hybrid - 3 days in a week onsite Up to £70K per annum A Senior Project Planner - Defence is needed to work with a top international consulting firm for design, engineering, and project management. A global engineering and project management firm specialising in infrastructure, transportation, energy, and defence. You will establish and manage key programme interfaces with stakeholders across the project life cycle. Develop and maintain schedules using planning tools like P6, Asta, or MSP, incorporating site updates and progress reports. Support Project and Controls Managers in schedule coordination and interface alignment. *Overnight travel involved - expenses paid by the company* Skills: Experience working on large projects - Defence Project based planning experience. Understanding of planning software (Primavera P6). Strong experience in Senior Stakeholder Management. This is an excellent opportunity to work for an international company that encourages and facilitates personal growth and career development throughout the organisation. Apply with your UPDATED CV on the link below or contact us if you want to know more about the role and company. *P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.
An exciting opportunity has arisen for an experienced Interim IT Operations Manager to join a fast-growing, private equity-backed organisation undergoing significant expansion and technology investment. This is a hands-on leadership role combining IT operations, supplier management, technology strategy and business partnering within a modern Microsoft environment. Client Details Michael Page is proud to be partnered with an ambitious, growth-focused business that has recently secured significant investment and is entering an exciting phase of expansion. With approximately 200 employees across multiple UK sites, the organisation has a dynamic, entrepreneurial culture where technology is viewed as a key enabler of future growth. The business operates a largely outsourced IT model, partnering with a specialist managed service provider for infrastructure and service desk support. As a result, they are seeking an experienced Interim IT Manager who can act as the internal technology lead, ensuring suppliers perform effectively while helping shape the future technology roadmap. Description This is a broad and highly visible Interim IT Operations Manager role that will suit an IT professional who enjoys balancing operational leadership with strategic thinking. Reporting into senior business leaders, you will take ownership of the internal technology function and work closely with external technology partners to ensure the delivery of stable, secure and scalable IT services. Key responsibilities will include: Acting as the primary technology lead across the business. Managing the relationship and performance of the external MSP responsible for infrastructure and service desk services. Ensuring IT services are delivered in line with business expectations and agreed service levels. Leading technology initiatives across cyber security, business continuity, backups, resilience and operational risk. Providing input into the wider technology strategy and future roadmap. Working closely with senior stakeholders to align technology investment with business objectives. Managing and developing a small internal technology team consisting of two Power Platform-focused developers (one senior and one junior). Supporting the continued adoption and optimisation of Microsoft technologies including Microsoft 365 and Azure. Identifying opportunities for process improvement, automation and efficiency gains across the organisation. Supporting technology projects related to business growth, scalability and operational effectiveness. This role requires someone comfortable moving between strategic discussions with leadership teams and hands-on involvement in day-to-day technology matters. Profile We're looking to speak with experienced Interim IT Managers, Interim IT Operations Managers, or Interim Infrastructure Managers who have successfully operated within growing businesses and are comfortable working within an outsourced support model. The ideal candidate will possess: Proven experience leading an internal IT function. Strong experience managing and challenging Managed Service Providers. A solid understanding of Microsoft 365, Azure and cloud-based technologies. Experience overseeing infrastructure, security and operational technology services. Knowledge of cyber security, backup, resilience and disaster recovery best practices. Previous experience managing technical teams and developing talent. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. A proactive and commercially minded approach to problem solving. Experience working within fast-paced, changing environments. Just as importantly, we're looking for someone who will fit the culture of the business. You'll be approachable, pragmatic and low-ego in your style, with a willingness to roll your sleeves up when needed. This is a collaborative environment where personality and attitude are just as important as technical capability. Candidates based in South Manchester or the surrounding areas will be particularly well suited given the requirement to attend the office three days per week. Job Offer Competitive daily rate ranging from 400 to 475 per day. Inside IR35. 3 Month contract (Likely Extension). 2-3 days on-site. This is an excellent opportunity for an Interim IT Operations Manager to contribute their expertise to a reputable organisation. If you have the required skills and experience, we encourage you to apply today.
Jul 29, 2026
Contractor
An exciting opportunity has arisen for an experienced Interim IT Operations Manager to join a fast-growing, private equity-backed organisation undergoing significant expansion and technology investment. This is a hands-on leadership role combining IT operations, supplier management, technology strategy and business partnering within a modern Microsoft environment. Client Details Michael Page is proud to be partnered with an ambitious, growth-focused business that has recently secured significant investment and is entering an exciting phase of expansion. With approximately 200 employees across multiple UK sites, the organisation has a dynamic, entrepreneurial culture where technology is viewed as a key enabler of future growth. The business operates a largely outsourced IT model, partnering with a specialist managed service provider for infrastructure and service desk support. As a result, they are seeking an experienced Interim IT Manager who can act as the internal technology lead, ensuring suppliers perform effectively while helping shape the future technology roadmap. Description This is a broad and highly visible Interim IT Operations Manager role that will suit an IT professional who enjoys balancing operational leadership with strategic thinking. Reporting into senior business leaders, you will take ownership of the internal technology function and work closely with external technology partners to ensure the delivery of stable, secure and scalable IT services. Key responsibilities will include: Acting as the primary technology lead across the business. Managing the relationship and performance of the external MSP responsible for infrastructure and service desk services. Ensuring IT services are delivered in line with business expectations and agreed service levels. Leading technology initiatives across cyber security, business continuity, backups, resilience and operational risk. Providing input into the wider technology strategy and future roadmap. Working closely with senior stakeholders to align technology investment with business objectives. Managing and developing a small internal technology team consisting of two Power Platform-focused developers (one senior and one junior). Supporting the continued adoption and optimisation of Microsoft technologies including Microsoft 365 and Azure. Identifying opportunities for process improvement, automation and efficiency gains across the organisation. Supporting technology projects related to business growth, scalability and operational effectiveness. This role requires someone comfortable moving between strategic discussions with leadership teams and hands-on involvement in day-to-day technology matters. Profile We're looking to speak with experienced Interim IT Managers, Interim IT Operations Managers, or Interim Infrastructure Managers who have successfully operated within growing businesses and are comfortable working within an outsourced support model. The ideal candidate will possess: Proven experience leading an internal IT function. Strong experience managing and challenging Managed Service Providers. A solid understanding of Microsoft 365, Azure and cloud-based technologies. Experience overseeing infrastructure, security and operational technology services. Knowledge of cyber security, backup, resilience and disaster recovery best practices. Previous experience managing technical teams and developing talent. Excellent stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences. A proactive and commercially minded approach to problem solving. Experience working within fast-paced, changing environments. Just as importantly, we're looking for someone who will fit the culture of the business. You'll be approachable, pragmatic and low-ego in your style, with a willingness to roll your sleeves up when needed. This is a collaborative environment where personality and attitude are just as important as technical capability. Candidates based in South Manchester or the surrounding areas will be particularly well suited given the requirement to attend the office three days per week. Job Offer Competitive daily rate ranging from 400 to 475 per day. Inside IR35. 3 Month contract (Likely Extension). 2-3 days on-site. This is an excellent opportunity for an Interim IT Operations Manager to contribute their expertise to a reputable organisation. If you have the required skills and experience, we encourage you to apply today.
Technical Services Manager (MSP) Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Key Responsibilities include: Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training. Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations. Technical Governance: Maintain technical standards, documentation, and change control processes. Project Delivery: Oversee Microsoft 365 migrations, network upgrades, and cyber security rollouts. Pre-Sales & Vendors: Support solution design, review technical proposals, and manage vendor relationships. Compliance: Support alignment with ISO 9001, ISO 27001, and Cyber Essentials. To Be Successful You Will Have Experience: 3+ years of leadership experience within an MSP environment. Operations: Proven track record in managing technical support teams and IT project delivery. Skills: Strong understanding of SLAs, KPIs, process improvement, and stakeholder management. Tech Knowledge: Microsoft 365 ecosystem, Azure, networking (routing/firewalls), VoIP, and Cyber Security. Licence: Full UK driving licence. Technical Requirements Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills & Certifications 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience
Jul 29, 2026
Full time
Technical Services Manager (MSP) Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales activities, owning technical standards and processes, and ensuring that customer expectations are exceeded. Key Responsibilities include: Team Leadership: Mentor and develop Helpdesk, Field Service, and Project teams; manage capacity and training. Service Delivery: Own day-to-day MSP operations, meet SLAs/KPIs, and handle senior technical escalations. Technical Governance: Maintain technical standards, documentation, and change control processes. Project Delivery: Oversee Microsoft 365 migrations, network upgrades, and cyber security rollouts. Pre-Sales & Vendors: Support solution design, review technical proposals, and manage vendor relationships. Compliance: Support alignment with ISO 9001, ISO 27001, and Cyber Essentials. To Be Successful You Will Have Experience: 3+ years of leadership experience within an MSP environment. Operations: Proven track record in managing technical support teams and IT project delivery. Skills: Strong understanding of SLAs, KPIs, process improvement, and stakeholder management. Tech Knowledge: Microsoft 365 ecosystem, Azure, networking (routing/firewalls), VoIP, and Cyber Security. Licence: Full UK driving licence. Technical Requirements Microsoft 365 ecosystem Exchange Microsoft Teams SharePoint Microsoft Intune Microsoft Entra ID Azure Services Cloud technologies and experience with on-prem to cloud migrations Networking technologies including routing, switching, wireless and firewalls Cyber Security technologies and best practices VoIP and Unified Communications platforms Broadband, Leased Line and Connectivity services Backup, Business Continuity and Disaster Recovery solutions CRM, PSA and RMM platforms used within MSP environments Desirable Skills & Certifications 3CX Certification or extensive 3CX experience ITIL Foundation or higher Ubiquiti, SonicWall or other leading vendor certifications Microsoft Technical Certifications ISO 9001 and ISO 27001 experience
Recruitment Consultant - Industrial & Admin Team Location: Hybrid - we are especially interested in candidates who are based in or around the surrounding area of Birmingham, West Midlands. Salary: 25k - 27k per annum - plus eligibility for quarterly performance bonus Contract: Full time, permanent, 37.5 hours per week All applications are required to hold full UK Driving Licence and access to their own vehicle due to the requirement of onsite Client Visits. About the Role We're looking for an experienced consultant who has experience of working industrial/facilities management/admin MSP recruitment experience. This role is hands on and people focused. You'll support direct worker cohorts and hiring managers across a range of facilities management and business support roles. If you know how to fill roles at pace and build trusted relationships on site, we'd like to hear from you. What you'll do Source and place workers in facilities, industrial and admin roles Build strong relationships with hiring managers to understand recruitment needs Build and maintain effective relationships with 3rd party agency suppliers Support new worker onboarding, check ins and issue resolution Liaise with internal teams such as compliance to keep placements running smoothly Occasional visits to client sites to support workforce planning and retention Use our applicant tracking system (ATS) and vendor management system (VMS) to keep records, build worker pools and monitor pipelines Help meet fill rate targets and maintain service quality We're looking for someone who Has experience in industrial/facilities management recruitment or placing high volume roles Communicates clearly and confidently with candidates and site managers Can balance urgency with accuracy while juggling multiple roles Is willing to travel occasionally to client sites in the south east and east midlands Stays calm under pressure and keeps things organised Enjoys working in a delivery driven team At Opus People Solutions, we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles but finding the right people who will shape the future of public services. Why Opus? Hybrid working Quarterly bonus scheme + flexible benefits Join a people-first business that values public sector impact Clear career progression and training within an MSP environment
Jul 29, 2026
Full time
Recruitment Consultant - Industrial & Admin Team Location: Hybrid - we are especially interested in candidates who are based in or around the surrounding area of Birmingham, West Midlands. Salary: 25k - 27k per annum - plus eligibility for quarterly performance bonus Contract: Full time, permanent, 37.5 hours per week All applications are required to hold full UK Driving Licence and access to their own vehicle due to the requirement of onsite Client Visits. About the Role We're looking for an experienced consultant who has experience of working industrial/facilities management/admin MSP recruitment experience. This role is hands on and people focused. You'll support direct worker cohorts and hiring managers across a range of facilities management and business support roles. If you know how to fill roles at pace and build trusted relationships on site, we'd like to hear from you. What you'll do Source and place workers in facilities, industrial and admin roles Build strong relationships with hiring managers to understand recruitment needs Build and maintain effective relationships with 3rd party agency suppliers Support new worker onboarding, check ins and issue resolution Liaise with internal teams such as compliance to keep placements running smoothly Occasional visits to client sites to support workforce planning and retention Use our applicant tracking system (ATS) and vendor management system (VMS) to keep records, build worker pools and monitor pipelines Help meet fill rate targets and maintain service quality We're looking for someone who Has experience in industrial/facilities management recruitment or placing high volume roles Communicates clearly and confidently with candidates and site managers Can balance urgency with accuracy while juggling multiple roles Is willing to travel occasionally to client sites in the south east and east midlands Stays calm under pressure and keeps things organised Enjoys working in a delivery driven team At Opus People Solutions, we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles but finding the right people who will shape the future of public services. Why Opus? Hybrid working Quarterly bonus scheme + flexible benefits Join a people-first business that values public sector impact Clear career progression and training within an MSP environment
Senior IT Infrastructure & Network Engineer (Education) Salisbury 5 days onsite Up to £44,000 No sponsorship available Previous IT experience within a school, college or university is essential VIQU has partnered with a leading education organisation to recruit a Senior IT Infrastructure & Network Engineer for one of its schools in Salisbury. This is an opportunity to join a large, established education trust during a significant period of transformation, supporting the technology behind a newly merged all-through school. This is a hands-on technical position with some leadership responsibility. You will oversee an onsite IT Technician while reporting to the IT, Data and Transformation Manager. With a long-standing MSP contract coming to an end, you will take greater ownership of the school s infrastructure and help maintain a secure, reliable and high-performing environment for staff and students. Key responsibilities Manage and maintain Azure, Azure AD, Intune and Windows Server 2019+ environments. Support and administer the school s network infrastructure, including switching. Lead infrastructure upgrades, deployments and technical improvement projects. Provide technical leadership and support to the onsite IT Technician. Maintain high levels of system availability, security and performance. Support education-specific platforms, including Salamander and PaperCut. Work closely with internal stakeholders to deliver reliable IT services across the school. Key requirements Previous IT infrastructure experience within a school, college, university or education trust is essential. Strong hands-on experience with Azure, Azure AD, Intune and Windows Server. Solid networking knowledge, including switching. Understanding of the requirements and challenges associated with supporting staff and students in an education environment. Comfortable taking ownership of technical environments and supporting junior colleagues. Experience with Salamander and PaperCut would be beneficial but is not essential. Excellent communication skills with a proactive, solutions-focused approach. What s on offer? Salary up to £44,000. 26 days holiday plus bank holidays. Monday to Friday, 8:00am to 4:30pm, with flexibility during school holidays. The opportunity to make a genuine impact within a forward-thinking education environment. Join a collaborative organisation investing in technology and digital transformation. Apply now to speak with VIQU IT in confidence, or contact Aaron Chiverton at (url removed). Know someone suitable? Refer them and receive up to £1,000 if successful. Terms apply. For more roles and opportunities, follow VIQU IT Recruitment on LinkedIn.
Jul 29, 2026
Full time
Senior IT Infrastructure & Network Engineer (Education) Salisbury 5 days onsite Up to £44,000 No sponsorship available Previous IT experience within a school, college or university is essential VIQU has partnered with a leading education organisation to recruit a Senior IT Infrastructure & Network Engineer for one of its schools in Salisbury. This is an opportunity to join a large, established education trust during a significant period of transformation, supporting the technology behind a newly merged all-through school. This is a hands-on technical position with some leadership responsibility. You will oversee an onsite IT Technician while reporting to the IT, Data and Transformation Manager. With a long-standing MSP contract coming to an end, you will take greater ownership of the school s infrastructure and help maintain a secure, reliable and high-performing environment for staff and students. Key responsibilities Manage and maintain Azure, Azure AD, Intune and Windows Server 2019+ environments. Support and administer the school s network infrastructure, including switching. Lead infrastructure upgrades, deployments and technical improvement projects. Provide technical leadership and support to the onsite IT Technician. Maintain high levels of system availability, security and performance. Support education-specific platforms, including Salamander and PaperCut. Work closely with internal stakeholders to deliver reliable IT services across the school. Key requirements Previous IT infrastructure experience within a school, college, university or education trust is essential. Strong hands-on experience with Azure, Azure AD, Intune and Windows Server. Solid networking knowledge, including switching. Understanding of the requirements and challenges associated with supporting staff and students in an education environment. Comfortable taking ownership of technical environments and supporting junior colleagues. Experience with Salamander and PaperCut would be beneficial but is not essential. Excellent communication skills with a proactive, solutions-focused approach. What s on offer? Salary up to £44,000. 26 days holiday plus bank holidays. Monday to Friday, 8:00am to 4:30pm, with flexibility during school holidays. The opportunity to make a genuine impact within a forward-thinking education environment. Join a collaborative organisation investing in technology and digital transformation. Apply now to speak with VIQU IT in confidence, or contact Aaron Chiverton at (url removed). Know someone suitable? Refer them and receive up to £1,000 if successful. Terms apply. For more roles and opportunities, follow VIQU IT Recruitment on LinkedIn.
Senior Account Manager Manchester 35,000 - 45,000 Basic Salary + Uncapped OTE + Excellent Career Progression Aztrum Recruitment is partnering with a leading technology solutions provider that is helping businesses transform the way they use technology. Renowned for delivering innovative cloud, infrastructure, cyber security, and managed IT solutions, our client works with organisations of all sizes to improve efficiency, security, and long-term growth. This is an exciting opportunity for an experienced Senior Account Manager to join a high-performing sales team, taking ownership of key client relationships while identifying opportunities to grow existing accounts and maximise revenue. The Role As a Senior Account Manager, you'll be responsible for managing a portfolio of established clients, developing trusted relationships, and acting as a strategic advisor to help customers achieve their business goals through technology. Working closely with internal technical specialists and senior decision-makers, you'll identify opportunities to introduce additional services, deliver tailored solutions, and ensure clients receive an exceptional customer experience. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build long-lasting relationships with key stakeholders and decision-makers. Identify upselling and cross-selling opportunities across the technology portfolio. Conduct regular account reviews to understand customer objectives and future requirements. Collaborate with technical and delivery teams to provide tailored IT solutions. Negotiate renewals, proposals, and commercial agreements. Consistently achieve and exceed sales and revenue targets. About You Previous experience in Account Management, IT Sales, MSP, VAR, or technology solutions. A proven track record of growing existing accounts and delivering revenue growth. Strong communication, negotiation, and relationship-building skills. Commercially minded with a consultative approach to sales. Self-motivated, organised, and driven by delivering outstanding customer service. What's on Offer 35,000 - 45,000 basic salary Uncapped commission structure with excellent earning potential Career progression within a growing technology business Ongoing training and professional development Supportive and collaborative working environment Company benefits package Interested? To find out more or apply, contact Kylie Richards at Aztrum Recruitment today. (url removed)
Jul 29, 2026
Full time
Senior Account Manager Manchester 35,000 - 45,000 Basic Salary + Uncapped OTE + Excellent Career Progression Aztrum Recruitment is partnering with a leading technology solutions provider that is helping businesses transform the way they use technology. Renowned for delivering innovative cloud, infrastructure, cyber security, and managed IT solutions, our client works with organisations of all sizes to improve efficiency, security, and long-term growth. This is an exciting opportunity for an experienced Senior Account Manager to join a high-performing sales team, taking ownership of key client relationships while identifying opportunities to grow existing accounts and maximise revenue. The Role As a Senior Account Manager, you'll be responsible for managing a portfolio of established clients, developing trusted relationships, and acting as a strategic advisor to help customers achieve their business goals through technology. Working closely with internal technical specialists and senior decision-makers, you'll identify opportunities to introduce additional services, deliver tailored solutions, and ensure clients receive an exceptional customer experience. Key Responsibilities Manage and develop a portfolio of existing business accounts. Build long-lasting relationships with key stakeholders and decision-makers. Identify upselling and cross-selling opportunities across the technology portfolio. Conduct regular account reviews to understand customer objectives and future requirements. Collaborate with technical and delivery teams to provide tailored IT solutions. Negotiate renewals, proposals, and commercial agreements. Consistently achieve and exceed sales and revenue targets. About You Previous experience in Account Management, IT Sales, MSP, VAR, or technology solutions. A proven track record of growing existing accounts and delivering revenue growth. Strong communication, negotiation, and relationship-building skills. Commercially minded with a consultative approach to sales. Self-motivated, organised, and driven by delivering outstanding customer service. What's on Offer 35,000 - 45,000 basic salary Uncapped commission structure with excellent earning potential Career progression within a growing technology business Ongoing training and professional development Supportive and collaborative working environment Company benefits package Interested? To find out more or apply, contact Kylie Richards at Aztrum Recruitment today. (url removed)
Technical Automation Engineer We are recruiting for a technically minded Automation Engineer to improve, automate and standardise the delivery of Managed IT Services. This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality. The position would suit someone from an MSP, IT support, infrastructure or networking background who has hands-on experience with scripting, RMM platforms, workflow automation, systems integration's or technical process improvement. The Role You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved and where automation can create measurable operational value. You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent and efficient ways of working. Key Responsibilities Review existing Managed Services systems, workflows and operational processes. Identify repetitive, manual and time-consuming activity that can be automated. Design and implement practical automations using RMM tools, scripting, APIs, workflow platforms and native system functionality. Analyse where support teams are spending the most time and identify opportunities to improve efficiency. Build and maintain a prioritised automation and service-improvement roadmap. Improve monitoring coverage, patching processes, service health and customer onboarding. Standardise technical procedures, operational documentation and service-transition processes. Reduce unnecessary tickets, repeated activity and avoidable customer issues. Improve handovers between sales, projects, support and technical teams. Create dashboards, KPIs and operational reporting to measure service performance and improvement. Support proof-of-concept and pre-sales activity where technical input is required. Help shape and improve future Managed Services offerings. Work with internal teams to embed improved processes and ensure changes are adopted successfully. Technologies You do not need to be an expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow automation tools AI-enabled automation tools Essential Experience Previous experience within an MSP, Managed Services, IT support, infrastructure, network support or technical operations environment. Hands-on experience with automation, scripting, workflow tools, systems integrations or reporting automation. Experience identifying and improving technical or operational processes. A strong understanding of IT support and Managed Services environments. The ability to turn improvement ideas into practical, deliverable solutions. Strong analytical and problem-solving skills. Good stakeholder-management and communication skills. The confidence to work across technical, operational, commercial and customer-facing teams. The ability to manage improvement activity from analysis through to implementation. Desirable Experience Experience using an RMM platform. PowerShell scripting experience. Experience working with APIs or systems integrations. Experience creating dashboards, KPIs or service reporting. Exposure to continual service improvement, service transition or customer onboarding. Experience across networking, endpoint management, cybersecurity, backup or cloud services. Familiarity with AI-driven automation tools. Relevant IT, networking, cloud, security or automation certifications. The Person You will be naturally curious, technically credible and comfortable questioning inefficient ways of working. You will be able to speak with engineers, managers and customer-facing teams, understand how services are currently delivered and identify practical ways to improve them. You should be equally comfortable analysing a process, building an automation, presenting your findings and helping teams adopt a better way of working. Benefits 31 days' holiday, including bank holidays Option to buy and sell annual leave Life insurance Employee benefits platform Retail, travel, gym and leisure discounts Wellbeing support 24/7 access to a virtual GP Second medical opinion service Free will-writing service Cycle-to-work salary-sacrifice scheme Electric-car salary-sacrifice scheme Paid volunteer leave Employee Assistance Programme Financial, health and wellbeing support Access to fitness and shower facilities Secure bicycle storage City-centre office At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jul 29, 2026
Full time
Technical Automation Engineer We are recruiting for a technically minded Automation Engineer to improve, automate and standardise the delivery of Managed IT Services. This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality. The position would suit someone from an MSP, IT support, infrastructure or networking background who has hands-on experience with scripting, RMM platforms, workflow automation, systems integration's or technical process improvement. The Role You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved and where automation can create measurable operational value. You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent and efficient ways of working. Key Responsibilities Review existing Managed Services systems, workflows and operational processes. Identify repetitive, manual and time-consuming activity that can be automated. Design and implement practical automations using RMM tools, scripting, APIs, workflow platforms and native system functionality. Analyse where support teams are spending the most time and identify opportunities to improve efficiency. Build and maintain a prioritised automation and service-improvement roadmap. Improve monitoring coverage, patching processes, service health and customer onboarding. Standardise technical procedures, operational documentation and service-transition processes. Reduce unnecessary tickets, repeated activity and avoidable customer issues. Improve handovers between sales, projects, support and technical teams. Create dashboards, KPIs and operational reporting to measure service performance and improvement. Support proof-of-concept and pre-sales activity where technical input is required. Help shape and improve future Managed Services offerings. Work with internal teams to embed improved processes and ensure changes are adopted successfully. Technologies You do not need to be an expert across every platform, but experience with some of the following would be beneficial: RMM platforms PowerShell APIs and systems integration's PSA and ITSM platforms Network monitoring tools Managed wireless technologies Backup and disaster recovery platforms Endpoint security tools Firewalls and VPN technologies Email security platforms Power BI Workflow automation tools AI-enabled automation tools Essential Experience Previous experience within an MSP, Managed Services, IT support, infrastructure, network support or technical operations environment. Hands-on experience with automation, scripting, workflow tools, systems integrations or reporting automation. Experience identifying and improving technical or operational processes. A strong understanding of IT support and Managed Services environments. The ability to turn improvement ideas into practical, deliverable solutions. Strong analytical and problem-solving skills. Good stakeholder-management and communication skills. The confidence to work across technical, operational, commercial and customer-facing teams. The ability to manage improvement activity from analysis through to implementation. Desirable Experience Experience using an RMM platform. PowerShell scripting experience. Experience working with APIs or systems integrations. Experience creating dashboards, KPIs or service reporting. Exposure to continual service improvement, service transition or customer onboarding. Experience across networking, endpoint management, cybersecurity, backup or cloud services. Familiarity with AI-driven automation tools. Relevant IT, networking, cloud, security or automation certifications. The Person You will be naturally curious, technically credible and comfortable questioning inefficient ways of working. You will be able to speak with engineers, managers and customer-facing teams, understand how services are currently delivered and identify practical ways to improve them. You should be equally comfortable analysing a process, building an automation, presenting your findings and helping teams adopt a better way of working. Benefits 31 days' holiday, including bank holidays Option to buy and sell annual leave Life insurance Employee benefits platform Retail, travel, gym and leisure discounts Wellbeing support 24/7 access to a virtual GP Second medical opinion service Free will-writing service Cycle-to-work salary-sacrifice scheme Electric-car salary-sacrifice scheme Paid volunteer leave Employee Assistance Programme Financial, health and wellbeing support Access to fitness and shower facilities Secure bicycle storage City-centre office At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Technical Team Lead Location: London (office-based), with up to 2 days a week from home after probation Hours: Full-time, 9am to 5pm, Monday to Friday Type: Permanent Salary: 50,000 to 56,000 depending on experience, plus discretionary bonus Reporting to: Service Delivery Director About Office 21 Office 21 is a London-based IT support and infrastructure company. We are a small but fast-growing team looking after around 26 clients across professional services, venture capital, law, manufacturing, technology and marketing. We run and support modern infrastructure across Microsoft 365, Google Workspace, Azure, virtualisation, networking and security, and we are bringing on larger and more complex clients as we grow. This is a hire to add real senior technical weight to the team. The role This is a senior, hands-on technical role. You will be our most senior engineer on the tools, the top escalation point for the team, and the person who leads our larger infrastructure and cloud projects from start to finish. Alongside the technical work, you will give the engineering team day-to-day direction, answer the questions that come up during the day and keep work moving. Formal line management of the team sits with the Service Delivery Director, so your leadership here is technical rather than people management. You will also be a confident, credible point of contact for our clients, including senior stakeholders at larger accounts. One of our immediate priorities is providing senior support for a client with a large Azure and Azure Virtual Desktop estate, so strong hands-on Azure and AVD experience matters for this role. Roughly, expect the mix to be around 70% hands-on technical and project delivery, and 30% technical leadership and client-facing work. What you will be doing Acting as the senior technical escalation point across our client base Leading larger infrastructure, cloud and migration projects end to end Providing senior support for a major Azure and AVD environment Giving the engineering team day-to-day technical direction and unblocking their work Working closely with our project manager to deliver complex projects to a high standard Being a confident, client-facing point of contact for senior stakeholders Keeping documentation to a high standard and handling privileged and admin access responsibly Occasional planned out-of-hours and weekend work for project cutovers and major incidents, with time off in lieu What we are looking for Significant experience in an MSP or across multiple client environments Strong, hands-on Azure experience including Azure Virtual Desktop (design, build, support and migrations) Solid Google Workspace and Google Cloud experience Good grounding in identity and security (SSO, conditional access, MFA and endpoint management) A track record of delivering large infrastructure and migration projects independently Genuinely personable and client-facing, able to speak with conviction to non-technical decision-makers and hold your own in front of senior clients Sound judgement when handling privileged and administrative access Comfortable giving technical direction to a small team Nice to have Relevant certifications (Azure Administrator or Architect, Google, or a recognised security certification) Exposure to any of our wider stack: FortiGate, Proxmox, Cloudflare Zero Trust, FreePBX or HaloPSA Previous experience mentoring or informally leading other engineers What we offer Salary of 50,000 to 56,000 depending on experience, plus a discretionary bonus 25 days holiday plus bank holidays Private healthcare Genuinely varied and technically interesting work, with real ownership of major projects A small, capable team where senior people have influence and are not lost in a large hierarchy Room to grow as the company grows How to apply Send us your CV and a short note on the most complex project you have delivered. A six-month probation period and a background check (including DBS) apply to this role.
Jul 29, 2026
Full time
Technical Team Lead Location: London (office-based), with up to 2 days a week from home after probation Hours: Full-time, 9am to 5pm, Monday to Friday Type: Permanent Salary: 50,000 to 56,000 depending on experience, plus discretionary bonus Reporting to: Service Delivery Director About Office 21 Office 21 is a London-based IT support and infrastructure company. We are a small but fast-growing team looking after around 26 clients across professional services, venture capital, law, manufacturing, technology and marketing. We run and support modern infrastructure across Microsoft 365, Google Workspace, Azure, virtualisation, networking and security, and we are bringing on larger and more complex clients as we grow. This is a hire to add real senior technical weight to the team. The role This is a senior, hands-on technical role. You will be our most senior engineer on the tools, the top escalation point for the team, and the person who leads our larger infrastructure and cloud projects from start to finish. Alongside the technical work, you will give the engineering team day-to-day direction, answer the questions that come up during the day and keep work moving. Formal line management of the team sits with the Service Delivery Director, so your leadership here is technical rather than people management. You will also be a confident, credible point of contact for our clients, including senior stakeholders at larger accounts. One of our immediate priorities is providing senior support for a client with a large Azure and Azure Virtual Desktop estate, so strong hands-on Azure and AVD experience matters for this role. Roughly, expect the mix to be around 70% hands-on technical and project delivery, and 30% technical leadership and client-facing work. What you will be doing Acting as the senior technical escalation point across our client base Leading larger infrastructure, cloud and migration projects end to end Providing senior support for a major Azure and AVD environment Giving the engineering team day-to-day technical direction and unblocking their work Working closely with our project manager to deliver complex projects to a high standard Being a confident, client-facing point of contact for senior stakeholders Keeping documentation to a high standard and handling privileged and admin access responsibly Occasional planned out-of-hours and weekend work for project cutovers and major incidents, with time off in lieu What we are looking for Significant experience in an MSP or across multiple client environments Strong, hands-on Azure experience including Azure Virtual Desktop (design, build, support and migrations) Solid Google Workspace and Google Cloud experience Good grounding in identity and security (SSO, conditional access, MFA and endpoint management) A track record of delivering large infrastructure and migration projects independently Genuinely personable and client-facing, able to speak with conviction to non-technical decision-makers and hold your own in front of senior clients Sound judgement when handling privileged and administrative access Comfortable giving technical direction to a small team Nice to have Relevant certifications (Azure Administrator or Architect, Google, or a recognised security certification) Exposure to any of our wider stack: FortiGate, Proxmox, Cloudflare Zero Trust, FreePBX or HaloPSA Previous experience mentoring or informally leading other engineers What we offer Salary of 50,000 to 56,000 depending on experience, plus a discretionary bonus 25 days holiday plus bank holidays Private healthcare Genuinely varied and technically interesting work, with real ownership of major projects A small, capable team where senior people have influence and are not lost in a large hierarchy Room to grow as the company grows How to apply Send us your CV and a short note on the most complex project you have delivered. A six-month probation period and a background check (including DBS) apply to this role.
