We are recruiting for a HR Advisor to join a leading organisation on a 6-month temporary contract . This is an excellent opportunity for an experienced HR professional to support a busy HR function, working across a mix of project-based activity and BAU, ticket-based HR administration. Hourly Pay Rate: 18.16 Umbrella / 13.38 PAYE The Role You will play a key role in delivering a high-quality HR service, supporting employees and managers with a range of queries and processes. The position combines customer-facing HR support with system-based administrative work. Depending on start date, you may be involved in ongoing HR projects or focus primarily on BAU case and ticket management . Key Responsibilities Managing HR queries via internal systems (predominantly ServiceNow) Supporting employees through HR processes via Teams (including screen sharing) Handling learning and development-related queries Maintaining accurate employee records and data entry Providing general HR administrative support Working with sensitive information in a confidential manner Key Requirements Essential Proven experience in an HR or HR administrative role Strong experience using HR systems, ideally including ServiceNow, and Microsoft Office High level of accuracy and attention to detail Experience in data entry and handling large volumes of information Strong communication skills, particularly in a remote/customer-facing environment Ability to manage repetitive tasks with consistency and quality Self-motivated with good planning and organisational skills Desirable Experience with HR systems or Learning Management Systems (LMS) Familiarity with ServiceNow Active SC Clearance Working Arrangement Hybrid working model Approximately 1-2 day per week onsite in Reading, with additional onsite touchpoints as required Remainder of time working remotely Additional Information 6-month contract Inside IR35 Immediately available or short-notice preferred If you are a proactive HR professional with strong systems experience and enjoy working in a fast-paced, service-led environment, we'd be keen to hear from you. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Jun 02, 2026
Seasonal
We are recruiting for a HR Advisor to join a leading organisation on a 6-month temporary contract . This is an excellent opportunity for an experienced HR professional to support a busy HR function, working across a mix of project-based activity and BAU, ticket-based HR administration. Hourly Pay Rate: 18.16 Umbrella / 13.38 PAYE The Role You will play a key role in delivering a high-quality HR service, supporting employees and managers with a range of queries and processes. The position combines customer-facing HR support with system-based administrative work. Depending on start date, you may be involved in ongoing HR projects or focus primarily on BAU case and ticket management . Key Responsibilities Managing HR queries via internal systems (predominantly ServiceNow) Supporting employees through HR processes via Teams (including screen sharing) Handling learning and development-related queries Maintaining accurate employee records and data entry Providing general HR administrative support Working with sensitive information in a confidential manner Key Requirements Essential Proven experience in an HR or HR administrative role Strong experience using HR systems, ideally including ServiceNow, and Microsoft Office High level of accuracy and attention to detail Experience in data entry and handling large volumes of information Strong communication skills, particularly in a remote/customer-facing environment Ability to manage repetitive tasks with consistency and quality Self-motivated with good planning and organisational skills Desirable Experience with HR systems or Learning Management Systems (LMS) Familiarity with ServiceNow Active SC Clearance Working Arrangement Hybrid working model Approximately 1-2 day per week onsite in Reading, with additional onsite touchpoints as required Remainder of time working remotely Additional Information 6-month contract Inside IR35 Immediately available or short-notice preferred If you are a proactive HR professional with strong systems experience and enjoy working in a fast-paced, service-led environment, we'd be keen to hear from you. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to £75k + bonus. *If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming* I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery life cycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee life cycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 02, 2026
Full time
ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to £75k + bonus. *If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming* I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery life cycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee life cycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We re looking for a Senior Customer Success Executive to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond traditional customer success or account management. You ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate. What you ll be doing Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions. Diagnosing customer needs to understand priorities, challenges, and success criteria. Develop and lead implementation and success plans that align customer goals with clear outcomes. Design and execute service plays to drive adoption, value, and consumption across the year. Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities. Move customer conversations from usage metrics to business impact and progress. Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported. Partner on onboarding to ensure fast time-to-value and strong early alignment. Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value. Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact. Act as the voice of the customer within the business, providing clear feedback to inform product, research, and service improvements. Build trusted relationships with both operational and senior stakeholders. Be an active contributor to a strong, collaborative Customer Success culture. What we re looking for Experience in Customer Success, Account Management, Consulting, or a similar client-facing role Analytical mindset with confidence using data, dashboards, and insights to guide decisions Excellent communication and stakeholder-management skills An AI-first mindset: you naturally look to data and insight to guide action Curiosity about customers, industries, and emerging trends Commercial awareness paired with genuine customer empathy Required Experience in Customer Success, Account Management, Consulting, or a similar client-facing role Strong ability to build and manage long-term customer relationships Analytical mindset with confidence using data, dashboards, and insights to guide decisions Excellent communication and stakeholder-management skills Experience working cross-functionally in a fast-moving environment Preferred Experience working with AI-driven platforms, analytics, or data products Familiarity with customer health, retention metrics, and ROI measurement Experience supporting expansion or growth initiatives What Sets You Apart A proactive approach to problem-solving and customer leadership Curiosity about customers, industries, and emerging trends Commercial awareness paired with genuine customer empathy A desire to move the needle, not just maintain the status quo Why Join Us Be part of a team redefining Customer Success around outcomes, insight, and AI-driven leadership Work with customers who value strategic partnership, not transactional support Influence on how our Customer Success function evolves and scales Make a real impact on customer growth, retention, and business success In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Jun 02, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We re looking for a Senior Customer Success Executive to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond traditional customer success or account management. You ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate. What you ll be doing Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions. Diagnosing customer needs to understand priorities, challenges, and success criteria. Develop and lead implementation and success plans that align customer goals with clear outcomes. Design and execute service plays to drive adoption, value, and consumption across the year. Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities. Move customer conversations from usage metrics to business impact and progress. Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported. Partner on onboarding to ensure fast time-to-value and strong early alignment. Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value. Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact. Act as the voice of the customer within the business, providing clear feedback to inform product, research, and service improvements. Build trusted relationships with both operational and senior stakeholders. Be an active contributor to a strong, collaborative Customer Success culture. What we re looking for Experience in Customer Success, Account Management, Consulting, or a similar client-facing role Analytical mindset with confidence using data, dashboards, and insights to guide decisions Excellent communication and stakeholder-management skills An AI-first mindset: you naturally look to data and insight to guide action Curiosity about customers, industries, and emerging trends Commercial awareness paired with genuine customer empathy Required Experience in Customer Success, Account Management, Consulting, or a similar client-facing role Strong ability to build and manage long-term customer relationships Analytical mindset with confidence using data, dashboards, and insights to guide decisions Excellent communication and stakeholder-management skills Experience working cross-functionally in a fast-moving environment Preferred Experience working with AI-driven platforms, analytics, or data products Familiarity with customer health, retention metrics, and ROI measurement Experience supporting expansion or growth initiatives What Sets You Apart A proactive approach to problem-solving and customer leadership Curiosity about customers, industries, and emerging trends Commercial awareness paired with genuine customer empathy A desire to move the needle, not just maintain the status quo Why Join Us Be part of a team redefining Customer Success around outcomes, insight, and AI-driven leadership Work with customers who value strategic partnership, not transactional support Influence on how our Customer Success function evolves and scales Make a real impact on customer growth, retention, and business success In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Financial Customer Service Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Financial Customer Service Advisor to join a fast-paced and highly supportive fraud team based in Glasgow City Park. In this role, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity if you have a background in banking and enjoy problem solving, helping customers and making a real difference every day. If you have at least 12 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Financial Customer Service Advisor. What You'll Be Doing As a Financial Customer Service Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Financial Customer Service Advisor, you should have: Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday - Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Jun 02, 2026
Full time
Financial Customer Service Advisor - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Financial Customer Service Advisor to join a fast-paced and highly supportive fraud team based in Glasgow City Park. In this role, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity if you have a background in banking and enjoy problem solving, helping customers and making a real difference every day. If you have at least 12 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Financial Customer Service Advisor. What You'll Be Doing As a Financial Customer Service Advisor, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Financial Customer Service Advisor, you should have: Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindset Experience within fraud investigation or financial crime is highly desirable. Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday - Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Temporary Customer Service Advisor Brentwood, Essex 12.75 per hour 6 week assignment to start ASAP Monday - Friday, 9am-5pm Duties: Working as part of large team you will liaise with customers, updating information on the in-house database You will forward feedback emails to customers and log responses You will respond to enquiries and queries by phone and email To be considered for this role: You must be confident talking to customers over the telephone You must be available to work for the next 6 weeks without substantial absences Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 02, 2026
Seasonal
Temporary Customer Service Advisor Brentwood, Essex 12.75 per hour 6 week assignment to start ASAP Monday - Friday, 9am-5pm Duties: Working as part of large team you will liaise with customers, updating information on the in-house database You will forward feedback emails to customers and log responses You will respond to enquiries and queries by phone and email To be considered for this role: You must be confident talking to customers over the telephone You must be available to work for the next 6 weeks without substantial absences Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Advisor Basic Salary: £32,000 OTE : £35,000 Hours: Monday to Friday 8-6, 1 in 3 Saturdays 8-12 Location: Sheffield Benefits: 33 days Holiday including Bank Holiday High Street Discounts Employee Discount Cycle to Work Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53855
Jun 02, 2026
Full time
Service Advisor Basic Salary: £32,000 OTE : £35,000 Hours: Monday to Friday 8-6, 1 in 3 Saturdays 8-12 Location: Sheffield Benefits: 33 days Holiday including Bank Holiday High Street Discounts Employee Discount Cycle to Work Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling works to be completed and special offers/Service Plans Skills and Qualifications of a Service Advisor Must have previous experience as a Service Advisor Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System Previous experience Upselling Full manual UK Driving License - Subject to drivers check If you are interested in this Service Advisor position, please contact Skills and quote job number: 53855
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Jun 02, 2026
Full time
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Housing Customer Service Advisor Location: North London Salary: 19.00 - 22.00 phr umbrella (depending on experience) Contract: Full-Time, 6 months initial Sector: Housing & Property Services Important Application Criteria Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position. About the Role I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key role in ensuring customers receive a professional, responsive and efficient service. You will handle a variety of enquiries relating to repairs, rent accounts, tenancy management, complaints, housing applications and general housing services. Key Responsibilities Act as the first point of contact for residents via telephone, email and digital channels. Provide accurate advice and guidance on housing services, policies and procedures. Log and manage repair requests, ensuring appropriate prioritisation and escalation where required. Respond to customer enquiries and resolve issues at the first point of contact wherever possible. Investigate and respond to complaints in accordance with organisational procedures. Maintain accurate records on housing management and CRM systems. Liaise with internal departments, contractors and external agencies to ensure customer issues are resolved effectively. Monitor service requests and follow up outstanding actions. Support vulnerable residents by signposting to appropriate services and support networks. Contribute to service improvement initiatives and customer satisfaction targets. Essential Requirements Previous experience working within a Housing Association, Local Authority, ALMO, Council Housing Service, Repairs & Maintenance Contractor, or Social Housing environment. Experience handling repairs, housing, tenancy, complaints, rent or maintenance enquiries. Excellent customer service and communication skills. Experience working with CRM, housing management or repairs systems. Ability to manage a busy caseload and prioritise effectively. Strong administration and record-keeping skills. Desirable Experience Knowledge of responsive repairs and maintenance processes. Experience dealing with vulnerable residents. Understanding of housing legislation and regulatory requirements. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar.
Jun 02, 2026
Contractor
Housing Customer Service Advisor Location: North London Salary: 19.00 - 22.00 phr umbrella (depending on experience) Contract: Full-Time, 6 months initial Sector: Housing & Property Services Important Application Criteria Please note: We are only able to consider applications from candidates who have previous experience working within Social Housing, Local Government, Housing Associations, ALMOs, Repairs & Maintenance Contractors, or related Housing Services environments. Unfortunately, applicants without prior housing-sector experience will not be shortlisted for this position. About the Role I am seeking a dedicated and customer-focused Housing Customer Service Advisor to join a busy housing team. This is an excellent opportunity for an individual with a passion for delivering outstanding customer service and supporting residents across a range of housing-related enquiries. As the first point of contact for tenants, leaseholders and residents, you will play a key role in ensuring customers receive a professional, responsive and efficient service. You will handle a variety of enquiries relating to repairs, rent accounts, tenancy management, complaints, housing applications and general housing services. Key Responsibilities Act as the first point of contact for residents via telephone, email and digital channels. Provide accurate advice and guidance on housing services, policies and procedures. Log and manage repair requests, ensuring appropriate prioritisation and escalation where required. Respond to customer enquiries and resolve issues at the first point of contact wherever possible. Investigate and respond to complaints in accordance with organisational procedures. Maintain accurate records on housing management and CRM systems. Liaise with internal departments, contractors and external agencies to ensure customer issues are resolved effectively. Monitor service requests and follow up outstanding actions. Support vulnerable residents by signposting to appropriate services and support networks. Contribute to service improvement initiatives and customer satisfaction targets. Essential Requirements Previous experience working within a Housing Association, Local Authority, ALMO, Council Housing Service, Repairs & Maintenance Contractor, or Social Housing environment. Experience handling repairs, housing, tenancy, complaints, rent or maintenance enquiries. Excellent customer service and communication skills. Experience working with CRM, housing management or repairs systems. Ability to manage a busy caseload and prioritise effectively. Strong administration and record-keeping skills. Desirable Experience Knowledge of responsive repairs and maintenance processes. Experience dealing with vulnerable residents. Understanding of housing legislation and regulatory requirements. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar.
Customer Service Representative - Temporary to Permanent Full-Time and part-time shifts available Office based in Bowthorpe and hybrid working after training Hours: 37.5 per week Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00. Salary: £12.81 per hour The role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. About the Role This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. Key Responsibilities Manage inbound and outbound customer enquiries via phone, email and digital channels Provide detailed product information and tailored recommendations based on customer needs Build and maintain strong customer relationships to encourage loyalty and repeat business Identify and promote upgrade opportunities that enhance customer safety and independence Explain the value and benefits of new or upgraded products clearly and confidently Create quotations, process orders and manage timely follow-up activities Maintain accurate and compliant records within the CRM system Keep up-to-date with product updates, service changes and market trends Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience Contribute ideas and feedback to help identify improvement opportunities and customer needs Your Day-to-Day Will Include Engaging customers to resolve queries and offer appropriate product solutions Keeping accurate and timely records of all interactions and agreements Monitoring your sales pipeline and following up on outstanding leads Escalating complex or sensitive issues when required Ensuring compliance with internal policies, procedures and industry regulations Handling challenging conversations with professionalism and empathy Sharing insights, best practices and successes with the wider team About You The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions-whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich
Jun 02, 2026
Seasonal
Customer Service Representative - Temporary to Permanent Full-Time and part-time shifts available Office based in Bowthorpe and hybrid working after training Hours: 37.5 per week Shift Pattern: Five days per week, Monday to Sunday. Shifts are 8 hours (including a 30-minute unpaid break) scheduled between 08:00 and 20:00. Salary: £12.81 per hour The role will commence initially on a temporary basis then become permanent Please note: This position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed prior to your start date, which may require adjustment if necessary. About the Role This role offers the opportunity to join a warm and friendly contact centre team focused on delivering exceptional customer service. You will support customers with telecare products and services that promote independence, safety and wellbeing. The role involves handling varied customer enquiries and creating meaningful conversations and long-term customer satisfaction. Key Responsibilities Manage inbound and outbound customer enquiries via phone, email and digital channels Provide detailed product information and tailored recommendations based on customer needs Build and maintain strong customer relationships to encourage loyalty and repeat business Identify and promote upgrade opportunities that enhance customer safety and independence Explain the value and benefits of new or upgraded products clearly and confidently Create quotations, process orders and manage timely follow-up activities Maintain accurate and compliant records within the CRM system Keep up-to-date with product updates, service changes and market trends Collaborate with colleagues across operations, marketing and customer service to support a seamless customer experience Contribute ideas and feedback to help identify improvement opportunities and customer needs Your Day-to-Day Will Include Engaging customers to resolve queries and offer appropriate product solutions Keeping accurate and timely records of all interactions and agreements Monitoring your sales pipeline and following up on outstanding leads Escalating complex or sensitive issues when required Ensuring compliance with internal policies, procedures and industry regulations Handling challenging conversations with professionalism and empathy Sharing insights, best practices and successes with the wider team About You The successful applicant with have strong communication skills, able to communicate by telephone and email. You will have strong empathy skills, listening and understanding the customers situation, need or issue. You enjoy listening and speaking with customers, understanding their needs and advising on the right solutions-whether they require a new system, an upgrade or reassurance. You work effectively across inbound and outbound activity to provide excellent customer service. Please apply online or contact Maxine, Isobelle or Andrea at Reed Norwich
Get Staffed Online Recruitment Limited
Bracknell, Berkshire
Customer Service Advisor £22,000 - £28,000 OTE - depending on experience Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you. Our client works with large network providers to bring great mobile phone deals to their customers. They have a base of million customers with their online business equating to over 70% of their sales. These roles within their contact centre will be supporting the success of the business by being the first point of contact for their valuable customers. If you think you have what it takes to be a member of their team, then please apply so they can start a conversation with you about how you could work together. Main duties Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email). Will be able to work under their own initiative and alongside fellow team colleagues. Able to achieve realistic key performance indicators and targets. You will be highly motivated to provide solutions on a first-time resolution basis. The ideal candidate will have experience of working within a customer service industry. The ideal candidate will have Great knowledge of Microsoft Office 365 products. Excellent communication skills both verbal and written to deal with calls, live chat and email. Experience of working within a customer service environment. The ability to work in a fast-paced industry. Want to work somewhere where you are valued as a team member. In return our client offers: Competitive salary Individual monthly bonus based on performance Opportunity for career progression 22 days holiday plus bank holidays Pension scheme Social activities Free parking Schedule Permanent Contract 7.5-hour shift Occasional weekend working If you think you have what it takes to be a member of their Customer Service team, then please apply now.
Jun 02, 2026
Full time
Customer Service Advisor £22,000 - £28,000 OTE - depending on experience Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you. Our client works with large network providers to bring great mobile phone deals to their customers. They have a base of million customers with their online business equating to over 70% of their sales. These roles within their contact centre will be supporting the success of the business by being the first point of contact for their valuable customers. If you think you have what it takes to be a member of their team, then please apply so they can start a conversation with you about how you could work together. Main duties Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email). Will be able to work under their own initiative and alongside fellow team colleagues. Able to achieve realistic key performance indicators and targets. You will be highly motivated to provide solutions on a first-time resolution basis. The ideal candidate will have experience of working within a customer service industry. The ideal candidate will have Great knowledge of Microsoft Office 365 products. Excellent communication skills both verbal and written to deal with calls, live chat and email. Experience of working within a customer service environment. The ability to work in a fast-paced industry. Want to work somewhere where you are valued as a team member. In return our client offers: Competitive salary Individual monthly bonus based on performance Opportunity for career progression 22 days holiday plus bank holidays Pension scheme Social activities Free parking Schedule Permanent Contract 7.5-hour shift Occasional weekend working If you think you have what it takes to be a member of their Customer Service team, then please apply now.
An exciting opportunity has arisen for an Automotive Service Advisor / Parts Advisorto join a well-established auto parts store, specialises in providing high-quality products and services to a diverse range of trade customers. As a Service Advisor / Parts Advisor, you will be responsible for ordering and reserving parts, assisting with after-sales queries, and managing customer relationships. This full-time role offers salary range of £28,570 - £35,800 and benefits. They will also consider Service Advisor, Aftersales Advisor for this role. Candidates with prior automotive experience, including Vehicle Technicians, currently working in non-automotive customer service roles (e.g. Customer Service Advisors) will also be considered. You will be responsible for: Drive telesales through cold acquisition, relationship building, and outbound calls. Handle after-sales questions in collaboration with the service department. Drive sales through prospecting, acquiring, and maintaining customer accounts. Engage with customers via phone, email, and in-person interactions. Foster relationships with workshops, service advisors, and customers. Make estimates and provide solutions where needed. Assist with parts inventory checks. What we are looking for: Previously worked as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Parts Specialist, Service Advisor, Aftersales Advisor, Parts Consultant, Vehicle Technician, Vehicle Mechanic, Car Mechanic, Car Tachnician, Car Sales executive or in a similar role. Must have prior experience in the automotive industry. Strong technical knowledge of motor vehicle operation. Background in parts department. Fluent in Dutch or German Full valid driving licence Shift: Monday - Friday: 8.00am - 5.30pm What's on offer: Additional leave Company pension Company events On-site parking Profit sharing Free food Employee Discount Casual dress Apply now for this fantastic opportunity for an experienced Service Advisor / Parts Advisor to make a significant impact in an exciting and fast-paced environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Jun 02, 2026
Full time
An exciting opportunity has arisen for an Automotive Service Advisor / Parts Advisorto join a well-established auto parts store, specialises in providing high-quality products and services to a diverse range of trade customers. As a Service Advisor / Parts Advisor, you will be responsible for ordering and reserving parts, assisting with after-sales queries, and managing customer relationships. This full-time role offers salary range of £28,570 - £35,800 and benefits. They will also consider Service Advisor, Aftersales Advisor for this role. Candidates with prior automotive experience, including Vehicle Technicians, currently working in non-automotive customer service roles (e.g. Customer Service Advisors) will also be considered. You will be responsible for: Drive telesales through cold acquisition, relationship building, and outbound calls. Handle after-sales questions in collaboration with the service department. Drive sales through prospecting, acquiring, and maintaining customer accounts. Engage with customers via phone, email, and in-person interactions. Foster relationships with workshops, service advisors, and customers. Make estimates and provide solutions where needed. Assist with parts inventory checks. What we are looking for: Previously worked as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Parts Specialist, Service Advisor, Aftersales Advisor, Parts Consultant, Vehicle Technician, Vehicle Mechanic, Car Mechanic, Car Tachnician, Car Sales executive or in a similar role. Must have prior experience in the automotive industry. Strong technical knowledge of motor vehicle operation. Background in parts department. Fluent in Dutch or German Full valid driving licence Shift: Monday - Friday: 8.00am - 5.30pm What's on offer: Additional leave Company pension Company events On-site parking Profit sharing Free food Employee Discount Casual dress Apply now for this fantastic opportunity for an experienced Service Advisor / Parts Advisor to make a significant impact in an exciting and fast-paced environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Start Date: 06/07/2026 What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On target commission available What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started! About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Jun 02, 2026
Full time
Start Date: 06/07/2026 What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On target commission available What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started! About the role If you're someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed - and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you'll be right at the heart of it - speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.
Complaints Retention Customer Retentions Advisor Chandlers fordCompetitive salary Dynamite Recruitment is working in partnership with a leading Fire and Security business. They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer Experience and Retention Advisor Your responsibilities as a Customer Complaints and Retention Advisor: To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team Ensure all complaints and retentions are closed down correctly within the timescale agreed in our Service Level Agreements (SLA's) To manage the customer experience mailbox Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as practicable Complete the customer satisfaction survey KPI's on a monthly basis. Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement Highlight to stakeholders trends or issues that will affect business objectives Introduce our customers to other products and services we offer and therefore increase sales To answer the phone to assist with overflow calls from the wider Customer Service team Assist in audits ensuring the company maintains existing accreditations and to support the attainment of aspiring accreditations To have excellent liaison and communication to all customers and departments. Please apply or contact
Jun 02, 2026
Full time
Complaints Retention Customer Retentions Advisor Chandlers fordCompetitive salary Dynamite Recruitment is working in partnership with a leading Fire and Security business. They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer Experience and Retention Advisor Your responsibilities as a Customer Complaints and Retention Advisor: To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team Ensure all complaints and retentions are closed down correctly within the timescale agreed in our Service Level Agreements (SLA's) To manage the customer experience mailbox Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as practicable Complete the customer satisfaction survey KPI's on a monthly basis. Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement Highlight to stakeholders trends or issues that will affect business objectives Introduce our customers to other products and services we offer and therefore increase sales To answer the phone to assist with overflow calls from the wider Customer Service team Assist in audits ensuring the company maintains existing accreditations and to support the attainment of aspiring accreditations To have excellent liaison and communication to all customers and departments. Please apply or contact
Temporary Customer Service Advisor Monday- Friday- 9am-5:30pm Based in Guildford, Surrey Temporary Customer Service Role - Guildford Location: Guildford Job Type: Temporary Salary: £15 per hour Talent Guardian are delighted to be recruiting on behalf of one of our growing clients for a Temporary Customer Service role based in Guildford. This is an exciting opportunity to join a friendly, supportive, and fast-paced team within a well-established business that truly values exceptional customer service. If you enjoy helping people, thrive in a busy environment, and are looking for a role where no two days are the same, we would love to hear from you. Key Responsibilities: Managing inbound customer enquiries via phone and email Delivering a professional, friendly, and efficient customer experience Processing orders and updating customer records accurately Resolving customer queries and providing timely solutions Supporting the wider team with general administrative duties Building positive relationships with customers and colleagues alike What we are looking for: Previous experience within a customer service role Excellent communication and interpersonal skills A positive, can-do attitude with a proactive approach to work Strong organisational skills and attention to detail Comfortable working within a fast-paced environment Confident using Microsoft Office and internal systems This role would suit someone who is immediately available and looking to join a welcoming team where they can make a real impact from day one. Apply today!
Jun 02, 2026
Seasonal
Temporary Customer Service Advisor Monday- Friday- 9am-5:30pm Based in Guildford, Surrey Temporary Customer Service Role - Guildford Location: Guildford Job Type: Temporary Salary: £15 per hour Talent Guardian are delighted to be recruiting on behalf of one of our growing clients for a Temporary Customer Service role based in Guildford. This is an exciting opportunity to join a friendly, supportive, and fast-paced team within a well-established business that truly values exceptional customer service. If you enjoy helping people, thrive in a busy environment, and are looking for a role where no two days are the same, we would love to hear from you. Key Responsibilities: Managing inbound customer enquiries via phone and email Delivering a professional, friendly, and efficient customer experience Processing orders and updating customer records accurately Resolving customer queries and providing timely solutions Supporting the wider team with general administrative duties Building positive relationships with customers and colleagues alike What we are looking for: Previous experience within a customer service role Excellent communication and interpersonal skills A positive, can-do attitude with a proactive approach to work Strong organisational skills and attention to detail Comfortable working within a fast-paced environment Confident using Microsoft Office and internal systems This role would suit someone who is immediately available and looking to join a welcoming team where they can make a real impact from day one. Apply today!
Customer Service Representative Mid Kent c.£26,932 Permanent - Monday to Friday We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill. The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill. Duties for this position include: Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client s internal standards Participate in active communications between the Customer Service teams Obtain a high level of knowledge around the company s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business. High level of data entry and cross-referencing information Maintain and be aware of relevant internal policies and comply with these The successful candidate will have: Previous experience with telephone customer service Financial services industry experience (Desirable) Excellent time management skills Can articulate to a high level both written and verbally Great organisational and telephone skills are essential Strong IT skills and be able to work professionally whilst under pressure Great team player skills with a positive attitude Competent in communicating with all levels of staff/team members Positive attitude with the ambition to exceed targets If you feel you meet the above criteria, please apply online for immediate consideration. This role is being handled by Holly Ensoll & Chloe Wadhams, Recruitment Consultant of Business Support Division for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Jun 02, 2026
Full time
Customer Service Representative Mid Kent c.£26,932 Permanent - Monday to Friday We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill. The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill. Duties for this position include: Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client s internal standards Participate in active communications between the Customer Service teams Obtain a high level of knowledge around the company s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business. High level of data entry and cross-referencing information Maintain and be aware of relevant internal policies and comply with these The successful candidate will have: Previous experience with telephone customer service Financial services industry experience (Desirable) Excellent time management skills Can articulate to a high level both written and verbally Great organisational and telephone skills are essential Strong IT skills and be able to work professionally whilst under pressure Great team player skills with a positive attitude Competent in communicating with all levels of staff/team members Positive attitude with the ambition to exceed targets If you feel you meet the above criteria, please apply online for immediate consideration. This role is being handled by Holly Ensoll & Chloe Wadhams, Recruitment Consultant of Business Support Division for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Launch Your Sales Career - Sales Assistant - London (No Experience Required) - Immediate Starts Available! Looking to kickstart your career in Central London This is a full-time, entry-level opportunity requiring 5 days a week availability with immediate starts available. Ideal for those beginning their career or graduates wanting to gain fast-paced experience and grow into leadership roles! Our client, a leading sales and marketing powerhouse based in London, is searching for enthusiastic and driven individuals to join their fun and lively company. As a Sales Assistant, you will be representing our client in event-based campaigns within the London area. What they are looking for A positive and proactive mindset and willingness to learn. Strong English communication skills are essential due to the nature of the role. Confidence when working with people. Full-time commitment (Requires 5 full days a week availability). Benefits of the Role: Recognition and rewards for your hard work and success. Clear progression into leadership roles for those wanting to fast-track their career. Weekly Pay: Brand awareness fee plus uncapped commission. Supportive, fun and lively company culture with optional weekly socials/activites. Exciting International and National travel opportunities. Immediate Start Opportunity (Get started straight away!). Our client values hard work and rewards it through a strong pay structure. In this subcontracted role, you'll receive a brand awareness fee plus commission, with no earning limits, alongside additional incentives. Full coaching, mentorship, and ongoing support are provided to help you succeed. The Role and Responsibilities: Represent a wide variety of high-profile brands associated with our client. Face-to-face engagement with the general public in event environments. Travel to various locations and provide useful feedback. Maintain a confident and professional image. They welcome applicants from all backgrounds, especially those with experience in sales, marketing, field sales, event assistant, retail, call centre, bartender, hospitality, marketing assistant, warehouse, shop assistant, care assistant, customer service advisor, and any other customer relations or sales role. Apply now with your updated CV and contact details and our client's recruitment team will contact you within the next few business days. Our client welcomes those who have recently completed/graduated (School/College/University) looking for full time equivalent career opportunities, 5 days per week (Between Mon-Sat). Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Jun 02, 2026
Full time
Launch Your Sales Career - Sales Assistant - London (No Experience Required) - Immediate Starts Available! Looking to kickstart your career in Central London This is a full-time, entry-level opportunity requiring 5 days a week availability with immediate starts available. Ideal for those beginning their career or graduates wanting to gain fast-paced experience and grow into leadership roles! Our client, a leading sales and marketing powerhouse based in London, is searching for enthusiastic and driven individuals to join their fun and lively company. As a Sales Assistant, you will be representing our client in event-based campaigns within the London area. What they are looking for A positive and proactive mindset and willingness to learn. Strong English communication skills are essential due to the nature of the role. Confidence when working with people. Full-time commitment (Requires 5 full days a week availability). Benefits of the Role: Recognition and rewards for your hard work and success. Clear progression into leadership roles for those wanting to fast-track their career. Weekly Pay: Brand awareness fee plus uncapped commission. Supportive, fun and lively company culture with optional weekly socials/activites. Exciting International and National travel opportunities. Immediate Start Opportunity (Get started straight away!). Our client values hard work and rewards it through a strong pay structure. In this subcontracted role, you'll receive a brand awareness fee plus commission, with no earning limits, alongside additional incentives. Full coaching, mentorship, and ongoing support are provided to help you succeed. The Role and Responsibilities: Represent a wide variety of high-profile brands associated with our client. Face-to-face engagement with the general public in event environments. Travel to various locations and provide useful feedback. Maintain a confident and professional image. They welcome applicants from all backgrounds, especially those with experience in sales, marketing, field sales, event assistant, retail, call centre, bartender, hospitality, marketing assistant, warehouse, shop assistant, care assistant, customer service advisor, and any other customer relations or sales role. Apply now with your updated CV and contact details and our client's recruitment team will contact you within the next few business days. Our client welcomes those who have recently completed/graduated (School/College/University) looking for full time equivalent career opportunities, 5 days per week (Between Mon-Sat). Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 02, 2026
Seasonal
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Jun 02, 2026
Full time
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Sanderson Government & Defence
Salisbury, Wiltshire
Minimum Requirement: The Estates Technical Services Manager will provide specialist technical support to the Estates Senior Technical Services Manager by providing technical leadership and assurance to critical CB programmes to ensure a fit for purpose Hard FM infrastructure. The Estates Technical Services Manager will contribute to ongoing operational activity and lead the NBSC, FASP459, HSE Interventions and Bld 2,4,6&7 investment programmes for Estates. They will assist in interpreting and applying standards, regulations and policies, ensuring they are effectively Embedded within these projects. This technical role is crucial to the delivery of Hard FM providing technical assurance to Estates and wider programmes. Responsibilities: . Working across engineering risk management, safety critical systems, and hazard based approaches. . Successfully engaging in contract and supplier relationships in a complex shared service environment. . Work to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate. . Deliver Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets. . Understanding of fault-finding processes, root-cause analysis and development of engineering controls for long-term fixes Essential: . NVQ Level 3 - Heating & Ventilation or equivalent . Strong technical knowledge of building services engineering, including, mechanical, HVAC and BMS systems. . Knowledge of Health, Safety and Environmental Protection standards in FM. . Knowledge of engineering risk management, safety critical systems, and hazard-based approaches. . Understanding of fault finding processes, root cause analysis and development of engineering controls for long term fixes. . Understanding in complying with real estate and related statutory, regulatory and professional requirements. . Evidence of successfully engaging in contract and supplier relationships in a complex shared service environment. . Ability to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate. . Competence in using Microsoft Office software. . Detailed knowledge of Building Services . Extensive knowledge of H&S statutory processes and Building Regulations in FM. . Proven ability and desire to develop relationships with key stakeholders. . A working knowledge of Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets. . Good track record of improving and maintaining internal and external client relationships. . Excellent communication and negotiation skills. . A strong customer/stakeholder management track record. . Ability to act as trusted advisor to the Estates Technical Lead and the Estates Senior Leadership team. . Excellent people management skills, clear thinker with the ability to flex to the demands of the role Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Jun 02, 2026
Contractor
Minimum Requirement: The Estates Technical Services Manager will provide specialist technical support to the Estates Senior Technical Services Manager by providing technical leadership and assurance to critical CB programmes to ensure a fit for purpose Hard FM infrastructure. The Estates Technical Services Manager will contribute to ongoing operational activity and lead the NBSC, FASP459, HSE Interventions and Bld 2,4,6&7 investment programmes for Estates. They will assist in interpreting and applying standards, regulations and policies, ensuring they are effectively Embedded within these projects. This technical role is crucial to the delivery of Hard FM providing technical assurance to Estates and wider programmes. Responsibilities: . Working across engineering risk management, safety critical systems, and hazard based approaches. . Successfully engaging in contract and supplier relationships in a complex shared service environment. . Work to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate. . Deliver Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets. . Understanding of fault-finding processes, root-cause analysis and development of engineering controls for long-term fixes Essential: . NVQ Level 3 - Heating & Ventilation or equivalent . Strong technical knowledge of building services engineering, including, mechanical, HVAC and BMS systems. . Knowledge of Health, Safety and Environmental Protection standards in FM. . Knowledge of engineering risk management, safety critical systems, and hazard-based approaches. . Understanding of fault finding processes, root cause analysis and development of engineering controls for long term fixes. . Understanding in complying with real estate and related statutory, regulatory and professional requirements. . Evidence of successfully engaging in contract and supplier relationships in a complex shared service environment. . Ability to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate. . Competence in using Microsoft Office software. . Detailed knowledge of Building Services . Extensive knowledge of H&S statutory processes and Building Regulations in FM. . Proven ability and desire to develop relationships with key stakeholders. . A working knowledge of Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets. . Good track record of improving and maintaining internal and external client relationships. . Excellent communication and negotiation skills. . A strong customer/stakeholder management track record. . Ability to act as trusted advisor to the Estates Technical Lead and the Estates Senior Leadership team. . Excellent people management skills, clear thinker with the ability to flex to the demands of the role Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Jun 02, 2026
Full time
Start Date - 06/07/2026 Shift Pattern is Full Time Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Truro. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
