busuu
About us Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company. About B2B at Busuu Busuu for Business partners with companies across the world to build effective, multilingual teams through scalable language training solutions. Our B2B customers include small, mid-sized enterprises and multinational corporations across industries such as logistics, retail, technology, banking, hospitality, and professional services. We provide AI powered language courses, live lessons, analytics dashboards, and structured onboarding journeys designed to deliver engagement, measurable progress and business outcomes. Customer Success is at the heart of our B2B value proposition - ensuring organisations see sustained adoption, ongoing ROI, and long-term impact. The Italian B2B market is rapidly expanding, and we are strengthening our team to support the growing demand for language learning. What does a Customer Success Manager do at Busuu? As a Customer Success Manager for the Italian market, you drive measurable customer outcomes and commercial success across a portfolio of mid market and enterprise clients. Your core mission is to maximise adoption, engagement and ROI so that customers achieve their business goals and renew their partnership with Busuu. You act as a trusted advisor to your clients by deeply understanding their objectives, guiding them through Busuu's onboarding and enablement frameworks, and identifying opportunities for growth in alignment with their strategic priorities. You collaborate closely with New Business and other internal teams to ensure seamless handovers, surface product feedback, and contribute to overall market excellence. Gross and Net Retention and account growth will be key measures of your success. What will you do at Busuu? Build strong, trusted relationships with mid market and enterprise stakeholders in Italy, becoming a strategic partner in their language learning initiatives. Deliver a smooth onboarding experience and guide customers through Busuu's adoption, engagement, and enablement motions. Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes. Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed. Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention. Present clear, data driven insights to influence customer decision making and internal learning strategies. Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu's roadmap and commercial positioning. Stay informed on trends in the Italian corporate learning and EdTech landscape to provide relevant, consultative guidance. Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI. Essential Skills & Experience Native level (or equivalent) Italian and fluent English Minimum 2 years of experience in Customer Success, Account Management or similar client facing roles within a SaaS environment Experience managing mid market or enterprise customers, ideally with multi stakeholder relationships Ability to interpret customer data and use insights to demonstrate ROI and influence decision making Strong consultative approach with a customer centric and solutions focused mindset Ability to collaborate effectively with cross functional teams such as Sales and Product Strong organisational skills and the ability to manage multiple accounts and priorities at once Confidence working with CRM systems, dashboards and common SaaS tools Bonus Skills & Experience Experience in EdTech or HR and Learning and Development solutions Additional European languages relevant to our customer base Understanding of the corporate language training landscape Comfortable discussing technical topics related to integrations or platform setup At Busuu we want to ensure that you have access to some great benefits: Our centrally located offices are well equipped with free breakfast, plenty of snacks and fresh fruit You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area Busuu offers a great Private Health Insurance scheme There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers We like to support our teams with their work life balance so we offer flexible working hours and a hybrid model of working We offer enhanced maternity and paternity leave (depending on location) Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events What happens next We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around. CV application review - We will review it as quickly as possible Let's chat - Quick chat with our team about your experience and the role Interview - With the Hiring Manager Case Study - At home case study to show off your skills Interview - Interview to review the task and speak with other colleagues in the team Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice - and a safe, judgement free zone to speak freely. If you like the sound of that, join us. We'd love to hear what you have to say.
About us Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company. About B2B at Busuu Busuu for Business partners with companies across the world to build effective, multilingual teams through scalable language training solutions. Our B2B customers include small, mid-sized enterprises and multinational corporations across industries such as logistics, retail, technology, banking, hospitality, and professional services. We provide AI powered language courses, live lessons, analytics dashboards, and structured onboarding journeys designed to deliver engagement, measurable progress and business outcomes. Customer Success is at the heart of our B2B value proposition - ensuring organisations see sustained adoption, ongoing ROI, and long-term impact. The Italian B2B market is rapidly expanding, and we are strengthening our team to support the growing demand for language learning. What does a Customer Success Manager do at Busuu? As a Customer Success Manager for the Italian market, you drive measurable customer outcomes and commercial success across a portfolio of mid market and enterprise clients. Your core mission is to maximise adoption, engagement and ROI so that customers achieve their business goals and renew their partnership with Busuu. You act as a trusted advisor to your clients by deeply understanding their objectives, guiding them through Busuu's onboarding and enablement frameworks, and identifying opportunities for growth in alignment with their strategic priorities. You collaborate closely with New Business and other internal teams to ensure seamless handovers, surface product feedback, and contribute to overall market excellence. Gross and Net Retention and account growth will be key measures of your success. What will you do at Busuu? Build strong, trusted relationships with mid market and enterprise stakeholders in Italy, becoming a strategic partner in their language learning initiatives. Deliver a smooth onboarding experience and guide customers through Busuu's adoption, engagement, and enablement motions. Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes. Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed. Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention. Present clear, data driven insights to influence customer decision making and internal learning strategies. Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu's roadmap and commercial positioning. Stay informed on trends in the Italian corporate learning and EdTech landscape to provide relevant, consultative guidance. Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI. Essential Skills & Experience Native level (or equivalent) Italian and fluent English Minimum 2 years of experience in Customer Success, Account Management or similar client facing roles within a SaaS environment Experience managing mid market or enterprise customers, ideally with multi stakeholder relationships Ability to interpret customer data and use insights to demonstrate ROI and influence decision making Strong consultative approach with a customer centric and solutions focused mindset Ability to collaborate effectively with cross functional teams such as Sales and Product Strong organisational skills and the ability to manage multiple accounts and priorities at once Confidence working with CRM systems, dashboards and common SaaS tools Bonus Skills & Experience Experience in EdTech or HR and Learning and Development solutions Additional European languages relevant to our customer base Understanding of the corporate language training landscape Comfortable discussing technical topics related to integrations or platform setup At Busuu we want to ensure that you have access to some great benefits: Our centrally located offices are well equipped with free breakfast, plenty of snacks and fresh fruit You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area Busuu offers a great Private Health Insurance scheme There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers We like to support our teams with their work life balance so we offer flexible working hours and a hybrid model of working We offer enhanced maternity and paternity leave (depending on location) Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events What happens next We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around. CV application review - We will review it as quickly as possible Let's chat - Quick chat with our team about your experience and the role Interview - With the Hiring Manager Case Study - At home case study to show off your skills Interview - Interview to review the task and speak with other colleagues in the team Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice - and a safe, judgement free zone to speak freely. If you like the sound of that, join us. We'd love to hear what you have to say.
Everards of Leicestershire
Glen Parva, Leicestershire
IT Infrastructure and Cloud Manager A brand-new role created to drive Everards cloud-first journey. We re looking for a proactive leader to oversee IT operations, modernise infrastructure, and shape our digital future. With a competitive salary, bonus scheme and freedom to innovate, this is an opportunity to join a family business with a modern outlook and rich heritage. At Everards, we ve been proudly brewing beer and supporting pubs since 1849. Today, we re more than a brewery we re a family-owned business with a state-of-the-art home in Leicestershire, a thriving Beer Hall, and a strong community focus. We re embracing a new chapter, investing in digital transformation to create a secure, connected, and cloud-first IT environment that empowers colleagues across the business. The Role As our new IT Infrastructure and Cloud Manager, you ll oversee daily IT operations while taking the lead on cloud platforms and digital enablement. You ll work closely with the IT Manager, shaping strategy while ensuring day-to-day reliability. This is a hands-on role with plenty of variety from optimising Microsoft 365 and Azure, to guiding colleagues in adopting tools like Teams, SharePoint and Intune, to strengthening our cybersecurity. As IT Infrastructure and Cloud Manager, you will: Oversee the day-to-day running of IT operations, including user support, device management, and service desk leadership Manage and optimise Microsoft 365, Azure, SharePoint, Teams, and Intune to support a cloud-first strategy Provide technical leadership in IT infrastructure, balancing operational delivery with innovation and future improvement projects Collaborate closely with colleagues on strategy, contributing to projects such as CRM/data integration, website redevelopment, and cybersecurity enhancements Fostering digital confidence and skills across colleagues Lead and support cloud migration initiatives, ensuring smooth adoption of new systems and ways of working with strong experience in project management skills Act as a key stakeholder partner, building strong relationships across the business to ensure IT changes are understood, adopted, and embedded Strengthen cybersecurity, compliance, and risk management to protect business operations Develop and maintain IT documentation, processes, and reporting to continuously improve service delivery What s in it for you? Competitive salary: depending on experience Annual bonus scheme linked to performance Holidays: 25 days plus bank holidays, with the option to buy/sell additional days Wellbeing benefits: Optical/healthcare support with cashback options Monthly product allowance: to spend in our Beer Hall or shop Pension: Employer contributions up to 5% Heritage meets innovation: A chance to shape the IT of a family owned business with over 170 years of history and a bold vision for the future Freedom to innovate: your role will be future-focused, exploring improvements and digital opportunities What we re looking for Strong experience in IT infrastructure management, including Microsoft 365 and Azure. Proven track record leading IT operations or support teams. A degree in Computer Science, Information Technology or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and confident in driving both day-to-day reliability and long-term digital improvements If you re ready to shape the IT future of a heritage brand with a modern vision, this is your opportunity. Click to Apply.
IT Infrastructure and Cloud Manager A brand-new role created to drive Everards cloud-first journey. We re looking for a proactive leader to oversee IT operations, modernise infrastructure, and shape our digital future. With a competitive salary, bonus scheme and freedom to innovate, this is an opportunity to join a family business with a modern outlook and rich heritage. At Everards, we ve been proudly brewing beer and supporting pubs since 1849. Today, we re more than a brewery we re a family-owned business with a state-of-the-art home in Leicestershire, a thriving Beer Hall, and a strong community focus. We re embracing a new chapter, investing in digital transformation to create a secure, connected, and cloud-first IT environment that empowers colleagues across the business. The Role As our new IT Infrastructure and Cloud Manager, you ll oversee daily IT operations while taking the lead on cloud platforms and digital enablement. You ll work closely with the IT Manager, shaping strategy while ensuring day-to-day reliability. This is a hands-on role with plenty of variety from optimising Microsoft 365 and Azure, to guiding colleagues in adopting tools like Teams, SharePoint and Intune, to strengthening our cybersecurity. As IT Infrastructure and Cloud Manager, you will: Oversee the day-to-day running of IT operations, including user support, device management, and service desk leadership Manage and optimise Microsoft 365, Azure, SharePoint, Teams, and Intune to support a cloud-first strategy Provide technical leadership in IT infrastructure, balancing operational delivery with innovation and future improvement projects Collaborate closely with colleagues on strategy, contributing to projects such as CRM/data integration, website redevelopment, and cybersecurity enhancements Fostering digital confidence and skills across colleagues Lead and support cloud migration initiatives, ensuring smooth adoption of new systems and ways of working with strong experience in project management skills Act as a key stakeholder partner, building strong relationships across the business to ensure IT changes are understood, adopted, and embedded Strengthen cybersecurity, compliance, and risk management to protect business operations Develop and maintain IT documentation, processes, and reporting to continuously improve service delivery What s in it for you? Competitive salary: depending on experience Annual bonus scheme linked to performance Holidays: 25 days plus bank holidays, with the option to buy/sell additional days Wellbeing benefits: Optical/healthcare support with cashback options Monthly product allowance: to spend in our Beer Hall or shop Pension: Employer contributions up to 5% Heritage meets innovation: A chance to shape the IT of a family owned business with over 170 years of history and a bold vision for the future Freedom to innovate: your role will be future-focused, exploring improvements and digital opportunities What we re looking for Strong experience in IT infrastructure management, including Microsoft 365 and Azure. Proven track record leading IT operations or support teams. A degree in Computer Science, Information Technology or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and confident in driving both day-to-day reliability and long-term digital improvements If you re ready to shape the IT future of a heritage brand with a modern vision, this is your opportunity. Click to Apply.
