Senior Project Manager Hybrid - Solihull (2 days per week onsite) Full Time, Permanent Up to 75,000 + Company Car and Bonus About the role My client is seeking an experienced Senior Project Manager to lead the delivery of large-scale digital and IT transformation programmes within their Digital, Data & Technology function. This role plays a critical part in ensuring that technology change translates into real, sustainable business outcomes . You will lead complex programmes and projects with a strong focus on business readiness, service transition, and change management , operating within a service-provider environment aligned to ITIL and service management principles . Reporting directly to the Head of Programmes , you will manage either one major enterprise programme or multiple large projects , depending on experience, and work closely with senior leaders up to CIO / CTO level . What you'll be doing Lead the end-to-end delivery of complex, high-impact digital and IT transformation initiatives Own business readiness and change management , ensuring technology enables people, services, and operations effectively Drive successful service transition , ensuring operational readiness, documentation, and support models are in place Work closely with engineering teams, service desk, service delivery managers, and external partners Manage project scope, risk, dependencies, and change in line with DDaT governance Provide clear, confident leadership and reporting to senior executive stakeholders Manage internal delivery teams and third-party suppliers, ensuring accountability and performance Support PMO governance, controls, and continuous improvement across a diverse portfolio Mentor and support project managers, promoting strong delivery discipline and best practice What we're looking for You are a senior project leader with proven enterprise transformation experience , comfortable operating in complex service environments and engaging at executive level. Essential experience and skills: Significant experience delivering large-scale digital or IT transformation programmes Strong understanding of business readiness, change management, and service transition Experience working in a service-provider or managed services environment (ITIL / service management focus) Confident managing senior stakeholders up to CIO / CTO level Proven ability to manage multiple workstreams, suppliers, budgets, and risks Excellent communication, influencing, and stakeholder management skills Prince2 Practitioner, APM, or equivalent project management certification What the Role Offers Company car Bonus scheme of up to 10% Private healthcare Pension - 6% Flexible working considered Extensive career development and training opportunities A strong focus on diversity, inclusion, and wellbeing Discounts across retail, leisure, and entertainment A supportive, collaborative, and high-performing culture Interested? Please click apply attaching your latest CV. Deadline is Tuesday 20th January. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Feb 04, 2026
Full time
Senior Project Manager Hybrid - Solihull (2 days per week onsite) Full Time, Permanent Up to 75,000 + Company Car and Bonus About the role My client is seeking an experienced Senior Project Manager to lead the delivery of large-scale digital and IT transformation programmes within their Digital, Data & Technology function. This role plays a critical part in ensuring that technology change translates into real, sustainable business outcomes . You will lead complex programmes and projects with a strong focus on business readiness, service transition, and change management , operating within a service-provider environment aligned to ITIL and service management principles . Reporting directly to the Head of Programmes , you will manage either one major enterprise programme or multiple large projects , depending on experience, and work closely with senior leaders up to CIO / CTO level . What you'll be doing Lead the end-to-end delivery of complex, high-impact digital and IT transformation initiatives Own business readiness and change management , ensuring technology enables people, services, and operations effectively Drive successful service transition , ensuring operational readiness, documentation, and support models are in place Work closely with engineering teams, service desk, service delivery managers, and external partners Manage project scope, risk, dependencies, and change in line with DDaT governance Provide clear, confident leadership and reporting to senior executive stakeholders Manage internal delivery teams and third-party suppliers, ensuring accountability and performance Support PMO governance, controls, and continuous improvement across a diverse portfolio Mentor and support project managers, promoting strong delivery discipline and best practice What we're looking for You are a senior project leader with proven enterprise transformation experience , comfortable operating in complex service environments and engaging at executive level. Essential experience and skills: Significant experience delivering large-scale digital or IT transformation programmes Strong understanding of business readiness, change management, and service transition Experience working in a service-provider or managed services environment (ITIL / service management focus) Confident managing senior stakeholders up to CIO / CTO level Proven ability to manage multiple workstreams, suppliers, budgets, and risks Excellent communication, influencing, and stakeholder management skills Prince2 Practitioner, APM, or equivalent project management certification What the Role Offers Company car Bonus scheme of up to 10% Private healthcare Pension - 6% Flexible working considered Extensive career development and training opportunities A strong focus on diversity, inclusion, and wellbeing Discounts across retail, leisure, and entertainment A supportive, collaborative, and high-performing culture Interested? Please click apply attaching your latest CV. Deadline is Tuesday 20th January. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Job Title: Service Desk Co-Ordinator Location: Redditch Type: Permanent Salary:£26,850 per annum Are you a practical, organised problem-solver who can hit the ground running? We are recruiting for a Service Desk Coordinator to join the team at AGGORA in Redditch. This is a permanent post for a candidate who is straightforward, reliable, and ready to slot into a busy team without needing hand-holding You will be the central point of contact for clients and internal teams, taking accountability for repair jobs from start to finish. Coordinate Service Operations: Log service requests, prepare and send RAMS, arrange site access permits, and notify stakeholders of attendance and job progress. Manage Communication: Handle inbound and outbound calls regarding equipment repairs and client enquiries. Track Progress: Ensure jobs are completed successfully by tracking progress and providing timely updates. Admin Support: Maintain internal systems with accurate job status information and perform general administrative duties. About You Quick Starter: You are able to pick things up quickly and work with independence. Solid Customer Service: You have previous experience in a similar role or administration, with the ability to build relationships with stakeholders Detail Oriented: You are accurate and careful, demonstrating a high degree of attention to detail and a methodical approach to work. Resilient: You are disciplined and able to work under pressure and time restraints. Tech Savvy: You are computer-literate with excellent skills in Microsoft Word and Excel The Company You will be joining a company that values being supportive, efficient, and responsible. They are looking for a team player who is honest, enthusiastic, and willing to work extra hours when required to complete tasks. You will earn a salary of £26,850 per annum You will be working Monday to Friday 08.30-17.00 with a 30-minute break. There will be no weekend working. There is a pension scheme with contributions of 5% being matched by the company You will have a health cash plan Enhanced Maternity and Paternity is available You will get discounts for certain online and high street retailers. You will have 25 days holiday plus your bank holidays, and you can also buy an additional 5 days on top of that. Employee reward programs, to celebrate the achievements of employees Long service awards starting at 5 years How to Apply If you are a practical individual who wants to get the job done, please contact Arden Personnel today or apply with your CV. &#(phone number removed); Ready to Apply? We re reviewing CVs for this Service Desk Coordinator early applications are encouraged. &#(phone number removed); (url removed) &#(phone number removed); (phone number removed) (Alcester) (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. &#(phone number removed); About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon. We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. &#(phone number removed); Your next opportunity could be just a call or click away.
Feb 04, 2026
Full time
Job Title: Service Desk Co-Ordinator Location: Redditch Type: Permanent Salary:£26,850 per annum Are you a practical, organised problem-solver who can hit the ground running? We are recruiting for a Service Desk Coordinator to join the team at AGGORA in Redditch. This is a permanent post for a candidate who is straightforward, reliable, and ready to slot into a busy team without needing hand-holding You will be the central point of contact for clients and internal teams, taking accountability for repair jobs from start to finish. Coordinate Service Operations: Log service requests, prepare and send RAMS, arrange site access permits, and notify stakeholders of attendance and job progress. Manage Communication: Handle inbound and outbound calls regarding equipment repairs and client enquiries. Track Progress: Ensure jobs are completed successfully by tracking progress and providing timely updates. Admin Support: Maintain internal systems with accurate job status information and perform general administrative duties. About You Quick Starter: You are able to pick things up quickly and work with independence. Solid Customer Service: You have previous experience in a similar role or administration, with the ability to build relationships with stakeholders Detail Oriented: You are accurate and careful, demonstrating a high degree of attention to detail and a methodical approach to work. Resilient: You are disciplined and able to work under pressure and time restraints. Tech Savvy: You are computer-literate with excellent skills in Microsoft Word and Excel The Company You will be joining a company that values being supportive, efficient, and responsible. They are looking for a team player who is honest, enthusiastic, and willing to work extra hours when required to complete tasks. You will earn a salary of £26,850 per annum You will be working Monday to Friday 08.30-17.00 with a 30-minute break. There will be no weekend working. There is a pension scheme with contributions of 5% being matched by the company You will have a health cash plan Enhanced Maternity and Paternity is available You will get discounts for certain online and high street retailers. You will have 25 days holiday plus your bank holidays, and you can also buy an additional 5 days on top of that. Employee reward programs, to celebrate the achievements of employees Long service awards starting at 5 years How to Apply If you are a practical individual who wants to get the job done, please contact Arden Personnel today or apply with your CV. &#(phone number removed); Ready to Apply? We re reviewing CVs for this Service Desk Coordinator early applications are encouraged. &#(phone number removed); (url removed) &#(phone number removed); (phone number removed) (Alcester) (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. &#(phone number removed); About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley in Arden, Evesham, Alcester, Bidford on Avon, Leamington Spa, Warwick & Stratford upon Avon. We re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. &#(phone number removed); Your next opportunity could be just a call or click away.
Service Coordinator 28,000 - 30,000 + Career Progression + Excellent Benefits Borehamwood, Hertfordshire (Commutable from: Watford, Elstree, Barnet, St Albans, Edgeware, Hemel Hempstead) Are from a Service Coordination background, looking to join a well-established manufacturer, who have a great reputation for looking after their staff through ongoing development opportunities and a great work life balance? On offer is an excellent opportunity to play a pivotal role for an industry leading company, where you will receive ongoing support and training to enhance your skillset and grow within the business. The company are specialists in within the engineering industry and have an excellent reputation for taking care of their workforce. They are looking to expand further and add another member to their friendly, tight knit team. In this varied role, you will support the planning and coordination of the service team, ensuring both reactive and planned work is scheduled efficiently. You will play a key role in meeting SLAs while supporting engineers to deliver a consistently high level of customer service. This role would suit someone with Service Coordination experience, looking to develop their career long term in a growing business who will support your career and provide an excellent work-life balance. The Role: - Service Desk Coordinator - Planning and coordinate team of Service Engineers - Monday to Friday (Office Based) The Person: - Background in service coordination role - Commutable to Borehamwood Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Jack Banks at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Feb 04, 2026
Full time
Service Coordinator 28,000 - 30,000 + Career Progression + Excellent Benefits Borehamwood, Hertfordshire (Commutable from: Watford, Elstree, Barnet, St Albans, Edgeware, Hemel Hempstead) Are from a Service Coordination background, looking to join a well-established manufacturer, who have a great reputation for looking after their staff through ongoing development opportunities and a great work life balance? On offer is an excellent opportunity to play a pivotal role for an industry leading company, where you will receive ongoing support and training to enhance your skillset and grow within the business. The company are specialists in within the engineering industry and have an excellent reputation for taking care of their workforce. They are looking to expand further and add another member to their friendly, tight knit team. In this varied role, you will support the planning and coordination of the service team, ensuring both reactive and planned work is scheduled efficiently. You will play a key role in meeting SLAs while supporting engineers to deliver a consistently high level of customer service. This role would suit someone with Service Coordination experience, looking to develop their career long term in a growing business who will support your career and provide an excellent work-life balance. The Role: - Service Desk Coordinator - Planning and coordinate team of Service Engineers - Monday to Friday (Office Based) The Person: - Background in service coordination role - Commutable to Borehamwood Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Jack Banks at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Lead Support & Service Technician Location: Northampton Permanent, Full-time Salary Dependent on Experience Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management. Brief Role Outline The Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards, and acting as an escalation point for complex customer and technical issues. This role provides operational leadership and technical oversight within the support function, working closely with management and project teams, while remaining actively involved in service delivery and continuous improvement. Key Responsibilities Service Delivery & Operational Oversight Oversight of daily service desk and support activities Managing and maintaining the internal call management and logging system Triage, prioritisation, and escalation of support requests Ensuring support services are delivered in line with agreed SLAs and procedures Identifying and resolving recurring issues and service bottlenecks Maintaining standards across the Northampton office environment Senior Support & Escalation Acting as the senior escalation point for complex support and customer issues Providing timely, high-quality solutions to technical and service-related problems Detecting, tracking, and documenting software defects and inconsistencies Producing and maintaining support documentation and knowledge-base materials Applying quality engineering principles across the Agile product lifecycle Leadership (Non-Managerial) Providing day-to-day guidance and support to junior team members Supporting apprentices through structured mentoring and on-the-job training Promoting consistent working practices, professionalism, and service standards Flagging risks, capacity issues, and service concerns to senior management (This role does not carry formal line-management responsibility.) Projects & Continuous Improvement Contributing to project delivery by reviewing specifications and requirements Supporting system, integration, and regression testing where required Assisting with the development of automation scripts and service improvements Identifying opportunities to improve service methods, workflows, and efficiency Working closely with project teams and other departments Stakeholder & Communication Attending weekly project meetings and relevant operational meetings Preparing input for service performance reporting and customer updates Supporting customer communications where technical input is required Building effective working relationships across teams and departments Skills & Experience Significant experience in a senior support or service delivery role Strong technical problem-solving and diagnostic skills Experience working with service desks, ticketing systems, and SLAs Ability to provide leadership without formal people management Strong communication and documentation skills Comfortable balancing hands-on work with senior-level oversight Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 04, 2026
Full time
Lead Support & Service Technician Location: Northampton Permanent, Full-time Salary Dependent on Experience Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management. Brief Role Outline The Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards, and acting as an escalation point for complex customer and technical issues. This role provides operational leadership and technical oversight within the support function, working closely with management and project teams, while remaining actively involved in service delivery and continuous improvement. Key Responsibilities Service Delivery & Operational Oversight Oversight of daily service desk and support activities Managing and maintaining the internal call management and logging system Triage, prioritisation, and escalation of support requests Ensuring support services are delivered in line with agreed SLAs and procedures Identifying and resolving recurring issues and service bottlenecks Maintaining standards across the Northampton office environment Senior Support & Escalation Acting as the senior escalation point for complex support and customer issues Providing timely, high-quality solutions to technical and service-related problems Detecting, tracking, and documenting software defects and inconsistencies Producing and maintaining support documentation and knowledge-base materials Applying quality engineering principles across the Agile product lifecycle Leadership (Non-Managerial) Providing day-to-day guidance and support to junior team members Supporting apprentices through structured mentoring and on-the-job training Promoting consistent working practices, professionalism, and service standards Flagging risks, capacity issues, and service concerns to senior management (This role does not carry formal line-management responsibility.) Projects & Continuous Improvement Contributing to project delivery by reviewing specifications and requirements Supporting system, integration, and regression testing where required Assisting with the development of automation scripts and service improvements Identifying opportunities to improve service methods, workflows, and efficiency Working closely with project teams and other departments Stakeholder & Communication Attending weekly project meetings and relevant operational meetings Preparing input for service performance reporting and customer updates Supporting customer communications where technical input is required Building effective working relationships across teams and departments Skills & Experience Significant experience in a senior support or service delivery role Strong technical problem-solving and diagnostic skills Experience working with service desks, ticketing systems, and SLAs Ability to provide leadership without formal people management Strong communication and documentation skills Comfortable balancing hands-on work with senior-level oversight Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Electrical Design Engineer Electrical Design Engineer (Junior applications with upwards of 1 years experience will be seriously considered) Fully REMOTE role - Location not a barrier!Please note: This client is unable to offer visa sponsorship.Starting salary depending on experience. Benefits include: Track record of promotions within the business- ideal for ambitious Electrical Designers Private healthcare Birthday off Brilliant company social events Backing for industry accreditations and memberships Computer provided Desk and chair provided if required Plus more This Electrical Design Engineer opportunity is for a credible MEP Building Services Consultancy that specialises in high end residential projects (Making up approximately 70% of their work) alongside commercial work, including healthcare (Which takes up around 30%). Required: Experience in an Electrical Design Engineer role, within the Building Services industry Working knowledge of UK Building Regulations, British Standards and CIBSE guidance Knowledge of lighting, power, LV/ HV distribution, fire,security and AV/ IT/ Comms where possible. We are interviewing Electrical Design Engineers ASAP, so please apply to register your interest. Please call Hannah on for more details on this Electrical Design Engineer vacancy.
Feb 04, 2026
Full time
Electrical Design Engineer Electrical Design Engineer (Junior applications with upwards of 1 years experience will be seriously considered) Fully REMOTE role - Location not a barrier!Please note: This client is unable to offer visa sponsorship.Starting salary depending on experience. Benefits include: Track record of promotions within the business- ideal for ambitious Electrical Designers Private healthcare Birthday off Brilliant company social events Backing for industry accreditations and memberships Computer provided Desk and chair provided if required Plus more This Electrical Design Engineer opportunity is for a credible MEP Building Services Consultancy that specialises in high end residential projects (Making up approximately 70% of their work) alongside commercial work, including healthcare (Which takes up around 30%). Required: Experience in an Electrical Design Engineer role, within the Building Services industry Working knowledge of UK Building Regulations, British Standards and CIBSE guidance Knowledge of lighting, power, LV/ HV distribution, fire,security and AV/ IT/ Comms where possible. We are interviewing Electrical Design Engineers ASAP, so please apply to register your interest. Please call Hannah on for more details on this Electrical Design Engineer vacancy.
Helpdesk Coordinator Location: St Albans Salary: Up to 28,000 (dependent on experience) Role Introduction We are looking for a proactive and organised Helpdesk Coordinator to provide a first-line helpdesk service supporting a range of facilities maintenance requirements across the railway network. Faults are reported via email and telephone and must be accurately logged onto our CAFM system. You will be responsible for planning and allocating work to engineers based on priority, skillset and location, and monitoring all jobs through to completion. The role involves reactive maintenance covering fabric, mechanical and electrical faults. Key Responsibilities Manage incoming reactive maintenance helpdesk jobs across various contracts, including raising, allocating, reviewing, reworking and signing off work Liaise with engineers and subcontractors throughout the day Monitor the CAFM system daily to ensure faults and work orders are accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs Act as a friendly and professional first point of contact for client queries and concerns Handle incoming calls and make outgoing calls as required Manage daily emails, including personal and helpdesk mailboxes, responding and actioning as necessary Liaise with wider team members to ensure the best possible resolution Complete administration tasks including daily reporting and signing off completed work
Feb 04, 2026
Full time
Helpdesk Coordinator Location: St Albans Salary: Up to 28,000 (dependent on experience) Role Introduction We are looking for a proactive and organised Helpdesk Coordinator to provide a first-line helpdesk service supporting a range of facilities maintenance requirements across the railway network. Faults are reported via email and telephone and must be accurately logged onto our CAFM system. You will be responsible for planning and allocating work to engineers based on priority, skillset and location, and monitoring all jobs through to completion. The role involves reactive maintenance covering fabric, mechanical and electrical faults. Key Responsibilities Manage incoming reactive maintenance helpdesk jobs across various contracts, including raising, allocating, reviewing, reworking and signing off work Liaise with engineers and subcontractors throughout the day Monitor the CAFM system daily to ensure faults and work orders are accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs Act as a friendly and professional first point of contact for client queries and concerns Handle incoming calls and make outgoing calls as required Manage daily emails, including personal and helpdesk mailboxes, responding and actioning as necessary Liaise with wider team members to ensure the best possible resolution Complete administration tasks including daily reporting and signing off completed work
Hire Desk Coordinator London - Near Wembley Salary - £32,000 - £34,000 NEOS Engineering are working with a well-established specialist in the hire, sales, and service client that are searching for a Hire Controller to join thier business. This dynamic company supplies a wide range of high-quality plant to the construction, demolition, and groundwork sectors and as a Hire Controller you will be support this function of the business. Priding itself on excellent customer support and rapid response times. They are currently experincencing continued growth which is the resaon for the new position for a Hire Controller to join them, as this is a growth hire they are looking for an experienced Hire Controller. Key Responsibilities: Handling incoming enquiries from new and existing clients, providing quotes and advice on equipment availability Coordinating the scheduling and allocation of machinery to ensure timely fulfilment of customer needs Managing administrative tasks, including processing hire agreements, related paperwork, and compliance documentation (e.g., inspection records and certifications) Organising logistics, including deliveries and collections to/from customer sites Working closely with haulage providers to source quotes, arrange bookings, and verify invoices Utilising in-house fleet management systems to track equipment status, log costs (e.g., transport and accessories), and maintain accurate records Delivering exceptional customer service standards at all times Building strong relationships with clients, suppliers, and internal teams Responding promptly to client enquiries and site-specific requirements Coordinating equipment transfers and movements as needed Raising purchase orders and processing customer invoices Preparing ad-hoc reports for management or clients as required Ideal Candidate: Previous experience in a hire desk, rental coordination, or administrative role within plant hire, tool hire, construction equipment, or a similar fast-paced environment Strong organisational skills with the ability to multitask and prioritise in a busy setting Excellent communication skills, both verbal and written, with a professional telephone manner Proficient in Microsoft Office; experience with hire/rental software (e.g., Syrinx, InspHire, or similar) is advantageous but not essential A proactive team player who thrives on delivering high levels of customer satisfaction This is an excellent opportunity to join a reputable company offering a supportive team environment and opportunities for development. Apply with your upto date CV and one of our team will get back to you, if suitable.
Feb 04, 2026
Full time
Hire Desk Coordinator London - Near Wembley Salary - £32,000 - £34,000 NEOS Engineering are working with a well-established specialist in the hire, sales, and service client that are searching for a Hire Controller to join thier business. This dynamic company supplies a wide range of high-quality plant to the construction, demolition, and groundwork sectors and as a Hire Controller you will be support this function of the business. Priding itself on excellent customer support and rapid response times. They are currently experincencing continued growth which is the resaon for the new position for a Hire Controller to join them, as this is a growth hire they are looking for an experienced Hire Controller. Key Responsibilities: Handling incoming enquiries from new and existing clients, providing quotes and advice on equipment availability Coordinating the scheduling and allocation of machinery to ensure timely fulfilment of customer needs Managing administrative tasks, including processing hire agreements, related paperwork, and compliance documentation (e.g., inspection records and certifications) Organising logistics, including deliveries and collections to/from customer sites Working closely with haulage providers to source quotes, arrange bookings, and verify invoices Utilising in-house fleet management systems to track equipment status, log costs (e.g., transport and accessories), and maintain accurate records Delivering exceptional customer service standards at all times Building strong relationships with clients, suppliers, and internal teams Responding promptly to client enquiries and site-specific requirements Coordinating equipment transfers and movements as needed Raising purchase orders and processing customer invoices Preparing ad-hoc reports for management or clients as required Ideal Candidate: Previous experience in a hire desk, rental coordination, or administrative role within plant hire, tool hire, construction equipment, or a similar fast-paced environment Strong organisational skills with the ability to multitask and prioritise in a busy setting Excellent communication skills, both verbal and written, with a professional telephone manner Proficient in Microsoft Office; experience with hire/rental software (e.g., Syrinx, InspHire, or similar) is advantageous but not essential A proactive team player who thrives on delivering high levels of customer satisfaction This is an excellent opportunity to join a reputable company offering a supportive team environment and opportunities for development. Apply with your upto date CV and one of our team will get back to you, if suitable.
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Feb 04, 2026
Full time
Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken is expanding how crypto reaches end users - not only through our exchange, but by powering crypto experiences for partners across banks, fintechs, wallets, and platforms. To lead this effort, we're hiring a General Manager, Embed and Ramp to own and scale Kraken Embed and Kraken Ramp. This is a senior, high-impact GM role with end-to-end accountability for business outcomes. You'll operate with a startup mindset inside Kraken's shared platform model - growing revenue, driving adoption, and building durable partner relationships, while leveraging existing Kraken infrastructure across exchange, payments, blockchain, compliance, and risk. This role requires a commercial, externally oriented leader who understands how to grow B2B or B2B2C services, build a sales pipeline, and translate partner needs into scalable product strategy. The opportunity Own the overall success of Kraken Embed and Kraken Ramp, including strategy, adoption, revenue growth, and partner outcomes Act as the GM and business owner for these services, with accountability for results rather than just roadmap delivery Define and evolve product strategy and roadmap in close partnership with product and engineering managers, payments, and blockchain platform teams Drive go-to-market execution including pricing, packaging, partner segmentation, and distribution strategy Work deeply with Sales leadership and frontline sellers to support pipeline development, deal execution, and strategic account growth Be externally facing with partners and prospective clients, including sales calls, executive meetings, and select industry events Build and scale relationships across banks, neobanks, fintechs, and embedded finance platforms, leveraging existing networks where possible Lead and develop a growing team across product and engineering Align closely with Compliance, Legal, Risk, and Operations to navigate regulatory and operational constraints across global markets Represent Kraken Embed and Ramp internally, securing resources, aligning priorities, and unblocking cross-functional dependencies Define and track success metrics across adoption, volume, revenue, and partner success Skills you should HODL Senior leader with experience owning and growing a B2B or B2B2C product or services business, ideally in SaaS, fintech, payments, or embedded finance Strong commercial instincts with real experience building sales pipelines, supporting deals, and scaling revenue through partnerships Experience working closely with product and engineering teams, with enough technical fluency to guide tradeoffs without being hands on Familiarity with regulated financial services, payments infrastructure, or crypto as a service platforms is a strong plus Ability to lead through influence, align executives, and drive execution across complex dependencies Externally credible leader who enjoys engaging with clients, partners, and the broader ecosystem People leader who can scale teams thoughtfully as the business grows Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
Customer Service Coordinator Up to £25,000 Leigh Full time Permanent Monday to Friday 8.30am - 4.30am Do you have experience in a busy fast paced environment? Do you have experience working within customer service? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to be the first point of contact for engineers and clients and log new job requests on the internal system. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. This role is full-time and permanent . The hours of work will be 8.30am - 4.30pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Dan in the Attega Group offices today!
Feb 04, 2026
Full time
Customer Service Coordinator Up to £25,000 Leigh Full time Permanent Monday to Friday 8.30am - 4.30am Do you have experience in a busy fast paced environment? Do you have experience working within customer service? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to be the first point of contact for engineers and clients and log new job requests on the internal system. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. This role is full-time and permanent . The hours of work will be 8.30am - 4.30pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Dan in the Attega Group offices today!
LA International Computer Consultants Ltd
Chesterfield, Derbyshire
Warehouse role Full time onsite Monday-Friday Barlboroguh 12 months contract £180 per day inside IR35 What I'll be doing - your accountabilities: * Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements. * Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained. * Monitor and recommend training requirements, manufacturer and accreditations. * Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments. * Pro-active in maintaining good levels of morale through effective communication. * A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate. Please send latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Feb 04, 2026
Contractor
Warehouse role Full time onsite Monday-Friday Barlboroguh 12 months contract £180 per day inside IR35 What I'll be doing - your accountabilities: * Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements. * Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained. * Monitor and recommend training requirements, manufacturer and accreditations. * Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments. * Pro-active in maintaining good levels of morale through effective communication. * A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate. Please send latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Elizabeth Michael Associates Ltd
Sandiacre, Derbyshire
AFTER SALES ADMINISTRATOR MONDAY FRIDAY 8:30AM 5:00PM SALARY - £26,000 - £28,000 NG10, NOTTINGHAM LOOKING FOR SOMEONE TO START ASAP Role You will join a tight-knit team of two and coordinate closely with three internal technical experts and their field service engineers. Their team have built a reputation for absolute consistency and precision, when a project lands on their desk, the wider business and our customers trust implicitly that it is in safe hands and will be executed to the highest standard. We are looking for a "safe pair of hands" someone who thrives on a quick pace and a busy environment, takes ownership of mistakes and prefers picking up the phone to solve problems instantly rather than sending emails. Responsibilities Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly Processing invoices for service reports accurately Preparing essential documentation before machines are shipped to customers Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer The business handle inbound calls a week and new emails daily as a team. The goal is to assist the customer yourself where possible, where the query is technical, you ensure it is passed to the right expert so the customer gets the right solution fast Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ensuring the customer feels supported before involving management You will proactively call your own group of existing customers to build rapport, checking in to ensure they are happy and understand our service offerings You will prepare cost overviews for service engineer trips abroad, calculating flights, parking, rental cars and hotels to ensure accurate project costing Once you fully own the role and understand the high standards currently in place, we want you to actively look for ways to make our processes even better Key Skills You take pride in a zero error approach to invoicing and logistics You are enthusiastic, articulate and comfortable keep various plates spinning at the same time Experience with CRM/ERP systems and confident with Excel When things get busy or a problem arises, you don't panic you look for the solution Capable of calculating travel costs, margins and invoice adjustments You are a person of great integrity, structured, punctual and a solid team player Excellent standard customer service and care, with compassion to the customer and your colleagues. EMA25
Feb 04, 2026
Full time
AFTER SALES ADMINISTRATOR MONDAY FRIDAY 8:30AM 5:00PM SALARY - £26,000 - £28,000 NG10, NOTTINGHAM LOOKING FOR SOMEONE TO START ASAP Role You will join a tight-knit team of two and coordinate closely with three internal technical experts and their field service engineers. Their team have built a reputation for absolute consistency and precision, when a project lands on their desk, the wider business and our customers trust implicitly that it is in safe hands and will be executed to the highest standard. We are looking for a "safe pair of hands" someone who thrives on a quick pace and a busy environment, takes ownership of mistakes and prefers picking up the phone to solve problems instantly rather than sending emails. Responsibilities Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly Processing invoices for service reports accurately Preparing essential documentation before machines are shipped to customers Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer The business handle inbound calls a week and new emails daily as a team. The goal is to assist the customer yourself where possible, where the query is technical, you ensure it is passed to the right expert so the customer gets the right solution fast Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ensuring the customer feels supported before involving management You will proactively call your own group of existing customers to build rapport, checking in to ensure they are happy and understand our service offerings You will prepare cost overviews for service engineer trips abroad, calculating flights, parking, rental cars and hotels to ensure accurate project costing Once you fully own the role and understand the high standards currently in place, we want you to actively look for ways to make our processes even better Key Skills You take pride in a zero error approach to invoicing and logistics You are enthusiastic, articulate and comfortable keep various plates spinning at the same time Experience with CRM/ERP systems and confident with Excel When things get busy or a problem arises, you don't panic you look for the solution Capable of calculating travel costs, margins and invoice adjustments You are a person of great integrity, structured, punctual and a solid team player Excellent standard customer service and care, with compassion to the customer and your colleagues. EMA25
Help Desk Administrator Twickenham - Ongoing Temporary (Immediate Start/Weekend Nights) Location: Twickenham Hourly Pay Rate: £23.00p/h Via Umbrella Hours of Work: Saturday & Sunday 7pm - 7pm (Night Shifts) A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Twickenham area working for a busy hospital environment. This role is for covering long term sickness and are looking for candidates that want Weekend Work. They must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive. Key responsibilities: Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. Raising jobs and closing jobs on the CAFM system Categorising and resourcing the correct engineer based on skills and proximity to work location. Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses. Recording reactive maintenance calls onto a computerised system. Working on the internal system and clients throughout the day. Cover Holiday/Sickness for colleagues Assist other team members when required. Ensure accurate and timely allocation of work requests from clients to meet service level agreements. Processing invoices and raising purchase orders. Working to tight deadlines and targets provided my management in accordance with contract requirements. Any other duties requested by the Helpdesk Manager. Key Requirements: Must have Basic DBS Check since its a hospital environment Must have FM and Helpdesk experience Strong organisation skills. Can work well in a large team and can also Multi-task Previous experience in client facing role Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client. Experience in accounting or finance will be an advantage. Confident with Excel Must be able to demonstrate a strong sense of customer focus Self-motivated and systematic. Results/task orientated attention to detail and accuracy. Excellent time management and organisation skills. If this role would be of any interest then please do apply for the role below
Feb 04, 2026
Contractor
Help Desk Administrator Twickenham - Ongoing Temporary (Immediate Start/Weekend Nights) Location: Twickenham Hourly Pay Rate: £23.00p/h Via Umbrella Hours of Work: Saturday & Sunday 7pm - 7pm (Night Shifts) A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Twickenham area working for a busy hospital environment. This role is for covering long term sickness and are looking for candidates that want Weekend Work. They must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive. Key responsibilities: Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders. Raising jobs and closing jobs on the CAFM system Categorising and resourcing the correct engineer based on skills and proximity to work location. Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses. Recording reactive maintenance calls onto a computerised system. Working on the internal system and clients throughout the day. Cover Holiday/Sickness for colleagues Assist other team members when required. Ensure accurate and timely allocation of work requests from clients to meet service level agreements. Processing invoices and raising purchase orders. Working to tight deadlines and targets provided my management in accordance with contract requirements. Any other duties requested by the Helpdesk Manager. Key Requirements: Must have Basic DBS Check since its a hospital environment Must have FM and Helpdesk experience Strong organisation skills. Can work well in a large team and can also Multi-task Previous experience in client facing role Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client. Experience in accounting or finance will be an advantage. Confident with Excel Must be able to demonstrate a strong sense of customer focus Self-motivated and systematic. Results/task orientated attention to detail and accuracy. Excellent time management and organisation skills. If this role would be of any interest then please do apply for the role below
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Feb 04, 2026
Full time
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Spectrum It Recruitment Limited
Winchester, Hampshire
Hardware Engineer - up to £45,000+ benefits Winchester offices The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end user
Feb 04, 2026
Full time
Hardware Engineer - up to £45,000+ benefits Winchester offices The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment. The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end user
Here s your chance to join a busy, customer-focused service team, where you ll play a critical role in ensuring high-quality maintenance and repairs across national contracts. If you re organised, proactive, and enjoy keeping things running smoothly in a busy operation, this could be your next move. Read on! In this role you ll be working closely with a team of Field Engineers, to plan and coordinate reactive and planned maintenance , ensuring SLA's and budgets are met. This role is based just outside of Watford, Hertfordshire - easily commutable from Harrow, Wembley, Barnet, St Albans, etc. Salary up to £30,000 depending on your experience, this is a 1 Year Fixed Term Contrac t to cover a period of maternity leave. What you ll be doing: Logging and closing jobs, allocating jobs to Engineers, to meet daily SLA's Maximising daily job completion rate and reallocating jobs where needed Maintaining accurate data and reporting for internal teams and clients Monitoring SLAs and KPIs to ensure contractual obligations are met Sending out quotes, resource planning, and emergency work scheduling Maybe you've worked in a Facilities Management helpdesk, or as a Scheduler for engineers? This job would be a great match. What we re looking for: Strong organisational and communication skills, confident in dealing with internal and external stakeholders Experience with service systems, CRM, or field-service scheduling tools (e.g., ServiceMax, Salesforce, Dynamics) Knowledge of reactive/planned maintenance scheduling and KPI reporting Customer-focused, team-oriented, and reliable, with a commitment to continuous improvement Experience in the foodservice industry would be a bonus If you re customer-focused, proactive, resilient under pressure and have great problem-solving skills, this job is for you! Apply today.
Feb 04, 2026
Contractor
Here s your chance to join a busy, customer-focused service team, where you ll play a critical role in ensuring high-quality maintenance and repairs across national contracts. If you re organised, proactive, and enjoy keeping things running smoothly in a busy operation, this could be your next move. Read on! In this role you ll be working closely with a team of Field Engineers, to plan and coordinate reactive and planned maintenance , ensuring SLA's and budgets are met. This role is based just outside of Watford, Hertfordshire - easily commutable from Harrow, Wembley, Barnet, St Albans, etc. Salary up to £30,000 depending on your experience, this is a 1 Year Fixed Term Contrac t to cover a period of maternity leave. What you ll be doing: Logging and closing jobs, allocating jobs to Engineers, to meet daily SLA's Maximising daily job completion rate and reallocating jobs where needed Maintaining accurate data and reporting for internal teams and clients Monitoring SLAs and KPIs to ensure contractual obligations are met Sending out quotes, resource planning, and emergency work scheduling Maybe you've worked in a Facilities Management helpdesk, or as a Scheduler for engineers? This job would be a great match. What we re looking for: Strong organisational and communication skills, confident in dealing with internal and external stakeholders Experience with service systems, CRM, or field-service scheduling tools (e.g., ServiceMax, Salesforce, Dynamics) Knowledge of reactive/planned maintenance scheduling and KPI reporting Customer-focused, team-oriented, and reliable, with a commitment to continuous improvement Experience in the foodservice industry would be a bonus If you re customer-focused, proactive, resilient under pressure and have great problem-solving skills, this job is for you! Apply today.
About the company Our client are a professional emergency plumbing and drainage services provider offering 24/7 support for residential and commercial clients around London and the M25. The business prides itself on dependable service, prompt response times and high customer satisfaction across plumbing, drainage, CCTV drain surveys and industrial cleaning services. Role Overview They are seeking a Helpdesk Support Specialist to be the first point of contact for customers and field engineers. This role will play a key part in ensuring smooth communication, timely service delivery and an excellent client experience. You will manage inbound enquiries, log support tickets, co-ordinate appointments and work closely with field teams to resolve issues efficiently. Key Responsibilities Customer Support Answer customer enquiries via phone, email, live chat and web forms in a professional and timely manner. Log, track and update service requests in the helpdesk/CRM system. Provide accurate information on services offered (e.g., emergency drainage, CCTV surveys, industrial cleaning, tanker services). Escalate complex issues to senior support or field operations. Appointment Coordination Schedule and confirm service appointments with clients and field engineers. Monitor and update service calendars to ensure timely responses, including emergency call-outs. Follow up with clients to confirm satisfaction and provide updates where required. Field Team Support Communicate job details effectively to field engineers and technicians. Monitor job progress and update customers on expected arrival times. Assist with dispatching engineers based on urgency and location. Data & Reporting Maintain accurate records in helpdesk and CRM systems. Generate support metrics and performance reports to help improve operational efficiency. Identify common service issues and suggest improvements. General Office Support Collaborate with other teams (Operations, Finance, Marketing) to support business activities. Contribute to knowledge base updates for faster issue resolution. Skills & Qualifications Essential Proven experience in helpdesk or customer service roles. Strong communication skills (verbal + written) with a professional phone manner. Excellent organisational skills with strong attention to detail. Ability to multitask and prioritise in a fast-paced environment. Comfortable working with CRM/helpdesk software. Desirable Experience in field services or emergency service environments. Familiarity with IT ticketing systems or dispatch software. Basic understanding of plumbing or drainage services is an advantage (training provided). What We Offer Competitive salary and benefits. Full training on systems and processes. Opportunity to grow within a dynamic and expanding service business. A supportive and friendly team culture.
Feb 04, 2026
Full time
About the company Our client are a professional emergency plumbing and drainage services provider offering 24/7 support for residential and commercial clients around London and the M25. The business prides itself on dependable service, prompt response times and high customer satisfaction across plumbing, drainage, CCTV drain surveys and industrial cleaning services. Role Overview They are seeking a Helpdesk Support Specialist to be the first point of contact for customers and field engineers. This role will play a key part in ensuring smooth communication, timely service delivery and an excellent client experience. You will manage inbound enquiries, log support tickets, co-ordinate appointments and work closely with field teams to resolve issues efficiently. Key Responsibilities Customer Support Answer customer enquiries via phone, email, live chat and web forms in a professional and timely manner. Log, track and update service requests in the helpdesk/CRM system. Provide accurate information on services offered (e.g., emergency drainage, CCTV surveys, industrial cleaning, tanker services). Escalate complex issues to senior support or field operations. Appointment Coordination Schedule and confirm service appointments with clients and field engineers. Monitor and update service calendars to ensure timely responses, including emergency call-outs. Follow up with clients to confirm satisfaction and provide updates where required. Field Team Support Communicate job details effectively to field engineers and technicians. Monitor job progress and update customers on expected arrival times. Assist with dispatching engineers based on urgency and location. Data & Reporting Maintain accurate records in helpdesk and CRM systems. Generate support metrics and performance reports to help improve operational efficiency. Identify common service issues and suggest improvements. General Office Support Collaborate with other teams (Operations, Finance, Marketing) to support business activities. Contribute to knowledge base updates for faster issue resolution. Skills & Qualifications Essential Proven experience in helpdesk or customer service roles. Strong communication skills (verbal + written) with a professional phone manner. Excellent organisational skills with strong attention to detail. Ability to multitask and prioritise in a fast-paced environment. Comfortable working with CRM/helpdesk software. Desirable Experience in field services or emergency service environments. Familiarity with IT ticketing systems or dispatch software. Basic understanding of plumbing or drainage services is an advantage (training provided). What We Offer Competitive salary and benefits. Full training on systems and processes. Opportunity to grow within a dynamic and expanding service business. A supportive and friendly team culture.
Customer Service Coordinator £25,000 Gravesend Full time Permanent Monday to Friday 6am - 2pm Do you have experience in a busy fast paced environment? Do you have experience in customer service/helpdesk roles? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with our engineers. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. Company benefits also include: 20 days holiday plus bank, Company events This role is full-time and permanent . The hours of work will be 6am - 2pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Amy in the Attega Group offices today!
Feb 04, 2026
Full time
Customer Service Coordinator £25,000 Gravesend Full time Permanent Monday to Friday 6am - 2pm Do you have experience in a busy fast paced environment? Do you have experience in customer service/helpdesk roles? Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with our engineers. In return, our client is offering a salary of up to £25,000 P/A , depending on experience. Company benefits also include: 20 days holiday plus bank, Company events This role is full-time and permanent . The hours of work will be 6am - 2pm Monday - Friday. Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues. Deal with a busy shared inbox, dealing with all emails in a timely manner. Log new job requests onto internal job management systems and client portals. Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. Excellent communication and organisational abilities Strong administrative skills with a high level of attention to detail. Proficient in Microsoft Office, particularly Word and Excel. A proactive team player with the ability to work independently and meet deadlines For more information on our Customer Service Coordinator role, please contact Amy in the Attega Group offices today!
Office.js Developer (Outlook Add ins) | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract Our client is looking for a experienced Office Add-in Developer (specialising in Outlook/have worked extensively with) to help support add-in solutions within a enterprise scale messaging environments. The focus of the role will be building robust, cross platform Outlook add-ins that perform across Windows, macOS, web and mobile clients. It'll be an exchange landscape that's both on-premises infrastructure and Microsoft 365, where you will collaborate closely with engineering, product and operations teams in an agile delivery model. What you'll be doing: Architecting, developing, and enhancing Outlook add-ins using modern Microsoft frameworks and tools Ensuring add-ins deliver a consistent experience across all Outlook clients, including desktop, browser, and mobile Connecting add-ins to Back End systems, APIs, and identity services such as Microsoft Graph and Azure Active Directory You'll be working closely with product owners, architects, QA, and operations Maintaining compatibility across Exchange on-premises and Exchange Online deployments Producing and maintaining technical documentation, design guidelines, and development standards What we're looking for: You can demonstrate experience delivering Outlook add-ins within enterprise environments Strong hands on skills with Office.js, JavaScript or TypeScript, HTML, and CSS Deep understanding of Microsoft 365, Exchange Online, and the behavioral differences between Outlook clients Experience integrating with Microsoft Graph, RESTful APIs, and modern authentication methods (OAuth/Azure AD) Nice to have: Exposure to CI/CD pipelines, Git-based version control, and automated testing practices Experience with Azure services such as App Services, Functions, Storage, or Key Vault Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work in the specified work location. Some occasional travel maybe required. Only successful candidates will be contacted. EQUAL OPPORTUNITIES Our client is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified If this sounds like a good fit, apply now! Office.js Developer (Outlook Add ins) | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Feb 04, 2026
Contractor
Office.js Developer (Outlook Add ins) | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract Our client is looking for a experienced Office Add-in Developer (specialising in Outlook/have worked extensively with) to help support add-in solutions within a enterprise scale messaging environments. The focus of the role will be building robust, cross platform Outlook add-ins that perform across Windows, macOS, web and mobile clients. It'll be an exchange landscape that's both on-premises infrastructure and Microsoft 365, where you will collaborate closely with engineering, product and operations teams in an agile delivery model. What you'll be doing: Architecting, developing, and enhancing Outlook add-ins using modern Microsoft frameworks and tools Ensuring add-ins deliver a consistent experience across all Outlook clients, including desktop, browser, and mobile Connecting add-ins to Back End systems, APIs, and identity services such as Microsoft Graph and Azure Active Directory You'll be working closely with product owners, architects, QA, and operations Maintaining compatibility across Exchange on-premises and Exchange Online deployments Producing and maintaining technical documentation, design guidelines, and development standards What we're looking for: You can demonstrate experience delivering Outlook add-ins within enterprise environments Strong hands on skills with Office.js, JavaScript or TypeScript, HTML, and CSS Deep understanding of Microsoft 365, Exchange Online, and the behavioral differences between Outlook clients Experience integrating with Microsoft Graph, RESTful APIs, and modern authentication methods (OAuth/Azure AD) Nice to have: Exposure to CI/CD pipelines, Git-based version control, and automated testing practices Experience with Azure services such as App Services, Functions, Storage, or Key Vault Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work in the specified work location. Some occasional travel maybe required. Only successful candidates will be contacted. EQUAL OPPORTUNITIES Our client is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified If this sounds like a good fit, apply now! Office.js Developer (Outlook Add ins) | £500-£550p/day (Inside IR35) | London (Hybrid, 2/3 days in office) | 10 month contract Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Job title: Head of Finance Applications Team: Finance Applications (SAP S/4HANA) Reporting to: Enterprise Applications Director REQUIREMENTS Expertise in Financial systems and processes Experience of a working in a busy Finance and IT environment Applications development and management TECHNICAL EXPERIENCE Experience in IT Applications - SAP S/4HANA Knowledge of peripheral applications intrinsic to the financial applications eg, payroll, revenue, engineering, payments Understanding of server and networking architecture Role Purpose Lead and manage the Finance Applications team. Provide finance application support and development to the business units on a value adding basis. Act as a trusted technical advisor to the senior business stakeholders. Manage suppliers to support the delivery of Finance applications. Recruiting, developing and managing a team on an ongoing basis. Setting team performance objectives and supporting development plans. Managing their workload on a daily basis through oversight of a helpdesk ticketing tool. PROVIDING FINANCIAL APPLICATION SUPPORT Managing a first line response support desk in line with SLAs Working on projects and programmes as SME. Work with suppliers and internal teams to manage system changes in a robust and compliant manner. Managing the Finance applications through a product life cycle, ensuring compliance with security and audit requirements. Supporting improved business practices and processes through an effective governance framework TRUSTED TECHNICAL ADVISOR Support senior stakeholders in developing strategy and improvement plans for their business areas. Implement a governance framework to review issues, agree and implement best practice solutions. Work with other teams in IT to advise on changes and deliver improvements. Manage supplier delivery to SLAs and contracts, build relationships and review service on a regular basis.
Feb 04, 2026
Full time
Job title: Head of Finance Applications Team: Finance Applications (SAP S/4HANA) Reporting to: Enterprise Applications Director REQUIREMENTS Expertise in Financial systems and processes Experience of a working in a busy Finance and IT environment Applications development and management TECHNICAL EXPERIENCE Experience in IT Applications - SAP S/4HANA Knowledge of peripheral applications intrinsic to the financial applications eg, payroll, revenue, engineering, payments Understanding of server and networking architecture Role Purpose Lead and manage the Finance Applications team. Provide finance application support and development to the business units on a value adding basis. Act as a trusted technical advisor to the senior business stakeholders. Manage suppliers to support the delivery of Finance applications. Recruiting, developing and managing a team on an ongoing basis. Setting team performance objectives and supporting development plans. Managing their workload on a daily basis through oversight of a helpdesk ticketing tool. PROVIDING FINANCIAL APPLICATION SUPPORT Managing a first line response support desk in line with SLAs Working on projects and programmes as SME. Work with suppliers and internal teams to manage system changes in a robust and compliant manner. Managing the Finance applications through a product life cycle, ensuring compliance with security and audit requirements. Supporting improved business practices and processes through an effective governance framework TRUSTED TECHNICAL ADVISOR Support senior stakeholders in developing strategy and improvement plans for their business areas. Implement a governance framework to review issues, agree and implement best practice solutions. Work with other teams in IT to advise on changes and deliver improvements. Manage supplier delivery to SLAs and contracts, build relationships and review service on a regular basis.
As ICT Site Services Engineer, you will deliver hardware and software support, manage site infrastructure, and ensure compliance with ICT standards. You'll work across multiple technologies and collaborate with users at all levels. Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices Deliver and install ICT hardware and software in line with company procedures Maintain accurate site documentation and contribute to the ICT knowledgebase Ensure systems are patched and meet current security standards Support LAN, telephony, and mobile connectivity solutions Collaborate with development teams for application rollouts Uphold ICT policies and standards at site level Required Skills: Minimum 5 years of experience in ICT support roles Strong knowledge of Windows 11 and Microsoft Office 365 Experience with Active Directory, user accounts, and permissions Familiarity with MECM, Crowdstrike, and encryption tools is a plus Ability to diagnose and resolve complex hardware/software issues Strong communication skills and ability to support users at all levels Self-motivated, able to work independently and under pressure Willingness to travel to other company locations Contract Details: Start Date: ASAP Contract Type: Freelance Duration: 3 months Workload: Full-time Location: Onsite with travel (Northern Ireland) Timezone: GMT working hours Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding: * Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN). * Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams: * We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call. * If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
Feb 04, 2026
Contractor
As ICT Site Services Engineer, you will deliver hardware and software support, manage site infrastructure, and ensure compliance with ICT standards. You'll work across multiple technologies and collaborate with users at all levels. Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices Deliver and install ICT hardware and software in line with company procedures Maintain accurate site documentation and contribute to the ICT knowledgebase Ensure systems are patched and meet current security standards Support LAN, telephony, and mobile connectivity solutions Collaborate with development teams for application rollouts Uphold ICT policies and standards at site level Required Skills: Minimum 5 years of experience in ICT support roles Strong knowledge of Windows 11 and Microsoft Office 365 Experience with Active Directory, user accounts, and permissions Familiarity with MECM, Crowdstrike, and encryption tools is a plus Ability to diagnose and resolve complex hardware/software issues Strong communication skills and ability to support users at all levels Self-motivated, able to work independently and under pressure Willingness to travel to other company locations Contract Details: Start Date: ASAP Contract Type: Freelance Duration: 3 months Workload: Full-time Location: Onsite with travel (Northern Ireland) Timezone: GMT working hours Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding: * Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN). * Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams: * We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call. * If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
