We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Lead Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Lead the design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Advanced proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) caf s or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do We are seeking a highly skilled Lead Machine Learning Engineer to advance our personalised recommendation systems by developing efficient, low-latency solutions that serve millions of users globally. The successful candidate will collaborate closely with data scientists, engineers, and product managers to design intelligent content recommendation mechanisms and drive the ongoing advancement of our Machine Learning Platform. Model Development: Design, train, and optimise machine learning models focused on user personalisation, encompassing recommendation engines, ranking algorithms, user segmentation, and content analysis. Data Pipeline Engineering: Construct and maintain robust and scalable data pipelines for feature engineering and model training utilising both structured and unstructured large-scale datasets. Production Deployment: Deploy and supervise ML models in production environments, ensuring high availability, optimal performance, and continued relevance. Experimentation: Lead the design and analysis of A/B tests and offline experiments to evaluate model efficacy and support continuous improvement. Cross-Functional Collaboration: Engage with multidisciplinary teams to align machine learning initiatives with business objectives and user needs. Research & Innovation: Evaluate emerging research in machine learning, deep learning, and personalisation for potential integration within existing systems. What you'll bring Demonstrated expertise in the full lifecycle of machine learning, from model development, deployment and serving to monitoring and maintenance. Advanced proficiency in Python and knowledge of ML libraries/frameworks (e.g., TensorFlow, PyTorch). Experience using ML Training frameworks (e.g., TFX, Kubeflow Pipelines SDK) and Model Serving technologies (eg. Tensorflow Serving, Triton, TorchServe). Experience with high-volume data processing and real-time streaming architectures. Strong understanding of recommendation system design and personalisation algorithms. Familiarity with Generative AI and its applications in production settings. Exceptional communication and analytical problem-solving skills. Proven successful experience in mentoring less experienced engineers to improve their technical skills A Typical Day at the Office When you come in, you can grab a coffee or a bit of breakfast from one of the many (subsidised) caf s or restaurants on site. Settle in at your desk, have a quick look at Slack to see what's happening in the tech communities, then catch up with everyone at the team stand-up. After that, you'll join your team and pick the first task to get cracking on. At lunchtime, you've got a few choices: head to The Pavilion for a bite with the team, pop to the onsite gym for a quick workout, or join in with a lunchtime community meetup - whatever suits you. Once you're back, you'll carry on working with your team on your current feature. Later in the afternoon, the team might fancy a quick coffee break before wrapping up the day with a team retrospective. Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Operations Desk Controller Warmley, Bristol (BS30) 27,815 + excellent benefits Full-time, office-based We are supporting a well-established, employee-owned engineering business to recruit an Operations Desk Controller . This is a key role within their busy Service Department, helping to plan and coordinate service engineers and ensuring customers receive an exceptional service experience. This organisation has grown significantly over the years and now operates across multiple UK sites, with a strong reputation for quality, reliability and customer care. They offer a supportive, people-focused culture with great opportunities for development. The role As Operations Desk Controller, you will play a central part in keeping the Service Department running smoothly. Your responsibilities will include: Planning, scheduling and executing all customer servicing requirements Coordinating service engineers and allocating resources efficiently Processing and arranging monthly service jobs from audit reports Quality-checking service reports and job sheets for invoicing Updating equipment records with new information Responding to customer enquiries professionally and helpfully Producing quotes following service visits Ensuring service level agreements and KPIs are met Arranging breakdown repairs and ordering parts Liaising with internal teams including Parts and Service Sales Supporting Field Service Engineers, including occasional out-of-hours tasks Booking equipment needed for jobs and ensuring availability Producing RAMS from template libraries Skills & experience Interest in mechanical or electrical equipment (generator knowledge not essential) Excellent organisational and communication skills Strong customer focus and relationship-building ability Good commercial awareness Strong IT skills, ideally with CRM experience (SAP, Kerridge, Dynamics, MS365 etc.) Ability to work under pressure and juggle multiple tasks Strong team-working skills and a collaborative approach Benefits 27,815 salary 23 days holiday + bank holidays (increasing with service) Company pension Private medical scheme Life assurance with wellbeing support services Supportive, employee-owned culture This role is 100% office-based in Warmley, Bristol (BS30) .
Dec 17, 2025
Full time
Operations Desk Controller Warmley, Bristol (BS30) 27,815 + excellent benefits Full-time, office-based We are supporting a well-established, employee-owned engineering business to recruit an Operations Desk Controller . This is a key role within their busy Service Department, helping to plan and coordinate service engineers and ensuring customers receive an exceptional service experience. This organisation has grown significantly over the years and now operates across multiple UK sites, with a strong reputation for quality, reliability and customer care. They offer a supportive, people-focused culture with great opportunities for development. The role As Operations Desk Controller, you will play a central part in keeping the Service Department running smoothly. Your responsibilities will include: Planning, scheduling and executing all customer servicing requirements Coordinating service engineers and allocating resources efficiently Processing and arranging monthly service jobs from audit reports Quality-checking service reports and job sheets for invoicing Updating equipment records with new information Responding to customer enquiries professionally and helpfully Producing quotes following service visits Ensuring service level agreements and KPIs are met Arranging breakdown repairs and ordering parts Liaising with internal teams including Parts and Service Sales Supporting Field Service Engineers, including occasional out-of-hours tasks Booking equipment needed for jobs and ensuring availability Producing RAMS from template libraries Skills & experience Interest in mechanical or electrical equipment (generator knowledge not essential) Excellent organisational and communication skills Strong customer focus and relationship-building ability Good commercial awareness Strong IT skills, ideally with CRM experience (SAP, Kerridge, Dynamics, MS365 etc.) Ability to work under pressure and juggle multiple tasks Strong team-working skills and a collaborative approach Benefits 27,815 salary 23 days holiday + bank holidays (increasing with service) Company pension Private medical scheme Life assurance with wellbeing support services Supportive, employee-owned culture This role is 100% office-based in Warmley, Bristol (BS30) .
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer click apply for full job details
Dec 17, 2025
Full time
The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer click apply for full job details
Job Title: Customer Care Advisor Location: Manchester Salary: 16.22ph - weekly pay Sector: Social Housing Maintenance Experienced in the use of CAFM systems (preferably Concept) Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. Proven experience in managing supply chain/contractor performance Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.) Office 4 days a week and WFH on a friday The below questions need to be asked and added onto the CV: Pre-Qualifying Questions What is the difference between planned and reactive work orders? What fix SLA's would you expect for jobs between P1 and P4? Can you describe a time when you overcame an issue with engineers or sub-contractors? What does Statutory Compliance mean and can you give an example of a compliance standard? Which CAFM systems have you worked with? If interested in this CUSTOMER CARE ADVISOR role, please email your CV directly to:
Dec 17, 2025
Seasonal
Job Title: Customer Care Advisor Location: Manchester Salary: 16.22ph - weekly pay Sector: Social Housing Maintenance Experienced in the use of CAFM systems (preferably Concept) Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers. Proven experience in managing supply chain/contractor performance Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.) Office 4 days a week and WFH on a friday The below questions need to be asked and added onto the CV: Pre-Qualifying Questions What is the difference between planned and reactive work orders? What fix SLA's would you expect for jobs between P1 and P4? Can you describe a time when you overcame an issue with engineers or sub-contractors? What does Statutory Compliance mean and can you give an example of a compliance standard? Which CAFM systems have you worked with? If interested in this CUSTOMER CARE ADVISOR role, please email your CV directly to:
Active eDV clearance required Our client, a major organisation within the Defence & Security sector, is currently seeking an Infrastructure Engineer to join their team in Gloucester, Manchester or London. This is a permanent position offering an opportunity to contribute to delivering and maintaining operational systems across various business areas. The role is primarily office-based, with potential for some hybrid working elements. An active eDV clearance is required for this position. Role & Responsibilities: Perform system administration and backup tasks Assist in the investigation and resolution of issues relating to applications, networks, and services Contribute to maintenance, installation, and problem resolution Research and resolve system design issues Interpret requirements and design into component design and implementation Job Requirements: Essential skills: Experience working within an Agile/SCRUM/DevOps delivery model Experience as a Systems Engineer in software-intensive programmes, covering the full engineering lifecycle from requirements decomposition to acceptance and customer sign-off Understanding of the complexities in designing and implementing large-scale information systems Ability to take responsibility for technical aspects of a project and work closely with project management to deliver Linux administration and deployment Understanding of server, storage, and desktop hardware Desirable skills/experience: Experience working in a Linux environment (RedHat, CentOS) Knowledge of Windows Server, Active Directory, OU, User and Group Management Demonstrable experience of model-based systems architecture/engineering (e.g. MODAF, TOGAF) Knowledge of RedHat migrations Knowledge of networking health monitoring Knowledge of Concourse (writing pipelines, administering the cluster) Understanding of VMware vSphere ESXi Knowledge of Atlassian Suite Infrastructure as Code (e.g., Terraform, Ansible) Docker/Kubernetes containerisation and orchestration Elasticsearch/Kibana Cloud services (AWS or Azure) Helm charts MongoDB Experience building enterprise-level web applications or services Apache Kafka Benefits: Competitive salary Opportunity to work on a variety of interesting and challenging projects Professional development and training opportunities Supportive and collaborative work environment Employee benefits package If you are an Infrastructure Engineer searching for a dynamic role within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dedicated team in Gloucester.
Dec 17, 2025
Full time
Active eDV clearance required Our client, a major organisation within the Defence & Security sector, is currently seeking an Infrastructure Engineer to join their team in Gloucester, Manchester or London. This is a permanent position offering an opportunity to contribute to delivering and maintaining operational systems across various business areas. The role is primarily office-based, with potential for some hybrid working elements. An active eDV clearance is required for this position. Role & Responsibilities: Perform system administration and backup tasks Assist in the investigation and resolution of issues relating to applications, networks, and services Contribute to maintenance, installation, and problem resolution Research and resolve system design issues Interpret requirements and design into component design and implementation Job Requirements: Essential skills: Experience working within an Agile/SCRUM/DevOps delivery model Experience as a Systems Engineer in software-intensive programmes, covering the full engineering lifecycle from requirements decomposition to acceptance and customer sign-off Understanding of the complexities in designing and implementing large-scale information systems Ability to take responsibility for technical aspects of a project and work closely with project management to deliver Linux administration and deployment Understanding of server, storage, and desktop hardware Desirable skills/experience: Experience working in a Linux environment (RedHat, CentOS) Knowledge of Windows Server, Active Directory, OU, User and Group Management Demonstrable experience of model-based systems architecture/engineering (e.g. MODAF, TOGAF) Knowledge of RedHat migrations Knowledge of networking health monitoring Knowledge of Concourse (writing pipelines, administering the cluster) Understanding of VMware vSphere ESXi Knowledge of Atlassian Suite Infrastructure as Code (e.g., Terraform, Ansible) Docker/Kubernetes containerisation and orchestration Elasticsearch/Kibana Cloud services (AWS or Azure) Helm charts MongoDB Experience building enterprise-level web applications or services Apache Kafka Benefits: Competitive salary Opportunity to work on a variety of interesting and challenging projects Professional development and training opportunities Supportive and collaborative work environment Employee benefits package If you are an Infrastructure Engineer searching for a dynamic role within the Defence & Security sector, we would love to hear from you. Apply now to join our client's dedicated team in Gloucester.
The Hire Controller will be responsible for the everyday activities of the Hire Desk, liaising with other departments and arranging and scheduling transport in an efficient and timely manner. Experience of working within a hire, rentals or transport environment would be highly advantageous but previous experience of working in an administrative or customer service focused role is essential. Duties will include, but not limited to:- Maintain a high level of customer service Process all customer hire enquiries and transport requests Arrange and co-ordinate transport with external providers Raising Purchase Orders Processing Purchase Invoices Quote and negotiate hire rates General administration duties Working alongside a Sales Administrator Supporting the business with the day to day operations of the Hire Desk Candidate Requirements Highly organised Efficient planning skills Good understanding of geographic areas Excellent levels of communication and customer service skills Strong IT skills Ability to work on own initiative and have good time management Suitable candidates will have previously worked as:- Transport Administrator, Transport Co-ordinator, Hire Desk Administrator, Hire Controller, Rental Administrator, Rental Controller, Service Administrator, Sales Administrator, Engineer Co-ordinator
Dec 17, 2025
Full time
The Hire Controller will be responsible for the everyday activities of the Hire Desk, liaising with other departments and arranging and scheduling transport in an efficient and timely manner. Experience of working within a hire, rentals or transport environment would be highly advantageous but previous experience of working in an administrative or customer service focused role is essential. Duties will include, but not limited to:- Maintain a high level of customer service Process all customer hire enquiries and transport requests Arrange and co-ordinate transport with external providers Raising Purchase Orders Processing Purchase Invoices Quote and negotiate hire rates General administration duties Working alongside a Sales Administrator Supporting the business with the day to day operations of the Hire Desk Candidate Requirements Highly organised Efficient planning skills Good understanding of geographic areas Excellent levels of communication and customer service skills Strong IT skills Ability to work on own initiative and have good time management Suitable candidates will have previously worked as:- Transport Administrator, Transport Co-ordinator, Hire Desk Administrator, Hire Controller, Rental Administrator, Rental Controller, Service Administrator, Sales Administrator, Engineer Co-ordinator
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Dec 17, 2025
Full time
3rd Line IT Support Desk Engineer Permanent Central London Office Based 45k - 50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of Windows Server 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams Work with the Service Desk Management Team to balance priorities and workload as required Ability to work with internal and external stakeholders on tickets leading up to their resolution Ability to work with 3rd parties as required for ticket resolution 3rd Line IT Support Desk Engineer Skills: Experience in a similar role as part of a support desk team Excellent interpersonal skills Calm and effective communicator Ability to prioritise own workload or as required by Service Desk Management Team Excellent verbal and written communication skills in English. 3rd Line IT Support Desk Engineer Qualifications: Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365). Any Microsoft Cloud Certifications would be good to have. 3rd Line IT Support Desk Engineer Experience: Relevant experience of 3 to 5 Years in a similar role (preference given to candidates with UK MSP experience) Working Experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne. Exams towards certifications relevant for your role fully paid for! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. Perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings to management and other teams for further review or corrective action. Ensure that all incidents and requests are handled in accordance with established SLAs. Follow compliance, security, and quality assurance guidelines during troubleshooting and system changes. Skills and Knowledge Customer focused and have a genuine desire to provide a quality service. Excellent written and verbal communication skills. A team player who can contribute to a collaborative working environment An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. Experience with VOIP technologies, particularly Microsoft Teams telephony, and its integration within the MSP environment. Salary and Benefits £27-28K Hybrid Working, 3 days office based, 2 days from home Company Pension Scheme Life Assurance Private Healthcare Professional Growth Opportunities and Training Available 20 days holiday plus bank holidays Special Leave for birthdays and Christmas On-site Parking Volunteer Days Employee Assistance Programme
Dec 17, 2025
Full time
We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. Perform root cause analysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings to management and other teams for further review or corrective action. Ensure that all incidents and requests are handled in accordance with established SLAs. Follow compliance, security, and quality assurance guidelines during troubleshooting and system changes. Skills and Knowledge Customer focused and have a genuine desire to provide a quality service. Excellent written and verbal communication skills. A team player who can contribute to a collaborative working environment An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. Windows Server administration including Active Directory, Group Policy, DHCP and DNS. Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. Experience with VOIP technologies, particularly Microsoft Teams telephony, and its integration within the MSP environment. Salary and Benefits £27-28K Hybrid Working, 3 days office based, 2 days from home Company Pension Scheme Life Assurance Private Healthcare Professional Growth Opportunities and Training Available 20 days holiday plus bank holidays Special Leave for birthdays and Christmas On-site Parking Volunteer Days Employee Assistance Programme
Modern Workplace Engineer Manchester My client is seeking a skilled Modern Workplace Engineer to join their growing Infrastructure team. In this role, you will take ownership of the Microsoft 365 environment and contribute to the wider IT estate, including Windows desktop management and Windows Server infrastructure. This is an exciting opportunity for a proactive, technically strong individual looking to make a meaningful impact within a modern and evolving technology environment. Key Responsibilities: Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Azure AD Administer and optimise Windows desktop environments Implement and manage endpoint configuration tools (e.g., Intune, MECM/SCCM) Maintain and support Windows Server infrastructure Resolve technical issues across end-user and server systems Contribute to infrastructure projects focused on workplace modernisation and security Collaborate with other teams to ensure reliable, secure, and efficient IT services Skills and Experience Required: Strong experience managing Microsoft 365 services in a business environment Solid understanding of Windows desktop OS and enterprise management tools Hands-on experience with Windows Server administration and maintenance Familiarity with Microsoft 365 security and compliance tools Experience working in structured IT environments with clear documentation and best practices Strong problem-solving and communication skills Microsoft certifications (e.g., Modern Desktop Administrator Associate) are desirable Why Apply? Competitive salary and benefits Engaging and collaborative team culture Opportunities for professional development and training Involvement in a variety of infrastructure and transformation projects Interested? Click Apply Now! Modern Workplace Engineer Manchester
Dec 17, 2025
Full time
Modern Workplace Engineer Manchester My client is seeking a skilled Modern Workplace Engineer to join their growing Infrastructure team. In this role, you will take ownership of the Microsoft 365 environment and contribute to the wider IT estate, including Windows desktop management and Windows Server infrastructure. This is an exciting opportunity for a proactive, technically strong individual looking to make a meaningful impact within a modern and evolving technology environment. Key Responsibilities: Manage, configure, and support Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Azure AD Administer and optimise Windows desktop environments Implement and manage endpoint configuration tools (e.g., Intune, MECM/SCCM) Maintain and support Windows Server infrastructure Resolve technical issues across end-user and server systems Contribute to infrastructure projects focused on workplace modernisation and security Collaborate with other teams to ensure reliable, secure, and efficient IT services Skills and Experience Required: Strong experience managing Microsoft 365 services in a business environment Solid understanding of Windows desktop OS and enterprise management tools Hands-on experience with Windows Server administration and maintenance Familiarity with Microsoft 365 security and compliance tools Experience working in structured IT environments with clear documentation and best practices Strong problem-solving and communication skills Microsoft certifications (e.g., Modern Desktop Administrator Associate) are desirable Why Apply? Competitive salary and benefits Engaging and collaborative team culture Opportunities for professional development and training Involvement in a variety of infrastructure and transformation projects Interested? Click Apply Now! Modern Workplace Engineer Manchester
Deskside Support Engineer Permanent role Lytham St Annes, Lancashire (FY8) 30,000 per annum A fantastic opportunity has become available with the opportunity to work alongside leaders in the IT sector. Our client is seeking a customer-focused Deskside Support Engineer to join the on-site support team. This is a great opportunity for an experienced 2nd Line Support professional to join a secure, stable environment and support critical end-user services. The role requires SC clearance; however, candidates can start once BPSS is confirmed. Applicants with existing and valid SC clearance will be prioritised. As a Deskside Support Engineer, you will be responsible for: Providing deskside, floor-walking and hands-on technical support for all users. Troubleshooting and resolving hardware, software, and connectivity issues. Supporting Windows devices, laptops, desktops, printers, peripherals and mobile technologies. Managing incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs. Installing, configuring, and maintaining end-user devices, following the company processes. Participating in an on-call rota alongside an engineer (likely 1 week on / 1 week off or 2 on / 2 off - TBC). Proven skills and experience to ensure success in this role include: Previous deskside, desktop, or 2nd line support experience in a corporate or regulated environment. Strong knowledge of Windows OS, Microsoft applications, end-user devices, hardware diagnostics and configuration. Understanding of secure environments or public-sector IT (advantageous). Active SC Clearance desirable; otherwise ability to undergo SC while starting with BPSS. Further information available upon application . ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Dec 17, 2025
Full time
Deskside Support Engineer Permanent role Lytham St Annes, Lancashire (FY8) 30,000 per annum A fantastic opportunity has become available with the opportunity to work alongside leaders in the IT sector. Our client is seeking a customer-focused Deskside Support Engineer to join the on-site support team. This is a great opportunity for an experienced 2nd Line Support professional to join a secure, stable environment and support critical end-user services. The role requires SC clearance; however, candidates can start once BPSS is confirmed. Applicants with existing and valid SC clearance will be prioritised. As a Deskside Support Engineer, you will be responsible for: Providing deskside, floor-walking and hands-on technical support for all users. Troubleshooting and resolving hardware, software, and connectivity issues. Supporting Windows devices, laptops, desktops, printers, peripherals and mobile technologies. Managing incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs. Installing, configuring, and maintaining end-user devices, following the company processes. Participating in an on-call rota alongside an engineer (likely 1 week on / 1 week off or 2 on / 2 off - TBC). Proven skills and experience to ensure success in this role include: Previous deskside, desktop, or 2nd line support experience in a corporate or regulated environment. Strong knowledge of Windows OS, Microsoft applications, end-user devices, hardware diagnostics and configuration. Understanding of secure environments or public-sector IT (advantageous). Active SC Clearance desirable; otherwise ability to undergo SC while starting with BPSS. Further information available upon application . ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Great opportunity for a Help / Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a commercial knowledge of as many of the following as possible: Active Directory, Windows Server 2012+ Windows 10+, Microsoft Office Microsoft 365 Administration Networking fundamentals (DNS, DHCP, Email) VoIP systems MS Teams and SharePoint Online Apple products A starting salary in the region of 28000 to 29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate
Dec 17, 2025
Full time
Great opportunity for a Help / Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a commercial knowledge of as many of the following as possible: Active Directory, Windows Server 2012+ Windows 10+, Microsoft Office Microsoft 365 Administration Networking fundamentals (DNS, DHCP, Email) VoIP systems MS Teams and SharePoint Online Apple products A starting salary in the region of 28000 to 29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate
Location: Aylesbury (Hybrid 3 days office) Salary: Up to £35,000 base uncapped commission Type: Full-time - Permanent Why You ll Love Working With Us Up to £35,000 base uncapped commission your earning potential is in your hands Hybrid working 3 days in our Aylesbury office 3pm Finish on Fridays Clear career progression pathway to Principal Consultant Award-winning training & mentorship we invest in your growth On-site parking & breakfast bar Free gym membership, private healthcare, shopping discounts, team socials, international trips, and more 29 days annual leave (including bank holidays) increases with service Health Assured membership Ready to Grow Your Career in Recruitment? At Orion Electrotech, we re not just another recruitment agency, we re a multi-award-winning team that builds long-term partnerships across engineering, manufacturing, and construction. We deliver results fast, without compromising on quality. We re now hiring a Recruitment Consultant / Account Manager to take ownership of a hot, high-performing desk. This role is ideal for someone who thrives on building relationships and prefers account management over cold business development. What You ll Be Doing Manage your desk : Own multiple vacancies and nurture existing client accounts Source top talent : Use outbound calls, referrals, and database searches Deliver results : Screen, shortlist, and manage candidates through the full recruitment lifecycle Collaborate : Share ideas, celebrate wins, and support junior team members What You ll Bring 2 3 years experience in sales, account management, recruitment (180/360), or telesales A confident communicator who enjoys building rapport and making things happen Highly organised, proactive, and motivated by success Full UK driving licence and access to a vehicle Right to work in the UK Apply Now If you re ready to take the next step in your recruitment career and want to be part of a team that celebrates success and supports your growth we d love to hear from you, apply now or contact the Reading office and ask for Josie Shear to discuss. Due to the volume of applications, we receive, we may not be able to respond to everyone individually. If you haven t heard from us within 5 working days, please assume your application was unsuccessful. For more opportunities, visit our website. INDINT
Dec 17, 2025
Full time
Location: Aylesbury (Hybrid 3 days office) Salary: Up to £35,000 base uncapped commission Type: Full-time - Permanent Why You ll Love Working With Us Up to £35,000 base uncapped commission your earning potential is in your hands Hybrid working 3 days in our Aylesbury office 3pm Finish on Fridays Clear career progression pathway to Principal Consultant Award-winning training & mentorship we invest in your growth On-site parking & breakfast bar Free gym membership, private healthcare, shopping discounts, team socials, international trips, and more 29 days annual leave (including bank holidays) increases with service Health Assured membership Ready to Grow Your Career in Recruitment? At Orion Electrotech, we re not just another recruitment agency, we re a multi-award-winning team that builds long-term partnerships across engineering, manufacturing, and construction. We deliver results fast, without compromising on quality. We re now hiring a Recruitment Consultant / Account Manager to take ownership of a hot, high-performing desk. This role is ideal for someone who thrives on building relationships and prefers account management over cold business development. What You ll Be Doing Manage your desk : Own multiple vacancies and nurture existing client accounts Source top talent : Use outbound calls, referrals, and database searches Deliver results : Screen, shortlist, and manage candidates through the full recruitment lifecycle Collaborate : Share ideas, celebrate wins, and support junior team members What You ll Bring 2 3 years experience in sales, account management, recruitment (180/360), or telesales A confident communicator who enjoys building rapport and making things happen Highly organised, proactive, and motivated by success Full UK driving licence and access to a vehicle Right to work in the UK Apply Now If you re ready to take the next step in your recruitment career and want to be part of a team that celebrates success and supports your growth we d love to hear from you, apply now or contact the Reading office and ask for Josie Shear to discuss. Due to the volume of applications, we receive, we may not be able to respond to everyone individually. If you haven t heard from us within 5 working days, please assume your application was unsuccessful. For more opportunities, visit our website. INDINT
Service Desk Analyst (Level 1 / Level 2) Middlesbrough, Teesside (On-site with some flexibility depending on business needs) Competitive salary, dependent on experience Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability and innovation, they rely heavily on a modern Microsoft-based IT environment to support their people, operations, and customers. They are now looking to strengthen their IT support function with a proactive L1/2 Service Desk Analyst who enjoys solving problems, supporting users, and being part of a close-knit technical team. The Role As a Service Desk Analyst, you'll be the first point of contact for IT support , providing both Level 1 and Level 2 assistance across the business. You'll handle incidents, service requests, and user queries, escalating where required but taking ownership wherever possible. This is an excellent role for someone who wants to build depth across the Microsoft stack and grow within a stable organisation. Key Responsibilities Provide 1st and 2nd line support to internal users (desk-side, remote, and phone-based) Log, manage, and resolve tickets via the service desk system in line with SLAs Support Microsoft technologies including: Windows 10 / 11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Active Directory (user accounts, groups, permissions) Azure AD (basic administration) Diagnose and troubleshoot hardware, software, and network-related issues Support user onboarding and offboarding (accounts, devices, access) Manage laptops, desktops, mobile devices, and peripherals Escalate complex issues to 3rd line or external suppliers when required Maintain accurate documentation and knowledge base articles Contribute to continuous improvement of service desk processes Required Skills & Experience Previous experience in a Service Desk / IT Support role (L1 or L2) Strong working knowledge of the Microsoft stack Experience supporting Windows-based end-user environments Understanding of Active Directory and basic networking concepts (DNS, DHCP) Confident communicator with a strong customer-service mindset Ability to prioritise tasks in a busy support environment Willingness to work on-site in Middlesbrough Desirable (Not Essential) Experience with: Azure / Intune Microsoft Endpoint Manager ITIL framework or service management principles Relevant certifications (e.g. Microsoft, CompTIA) Experience supporting manufacturing, engineering, or industrial environments What's on Offer Stable role within a respected Teesside-based business Exposure to a modern Microsoft environment Opportunity to develop into 2nd/3rd line or infrastructure roles Supportive team culture with hands-on technical learning Competitive salary and benefits package
Dec 16, 2025
Full time
Service Desk Analyst (Level 1 / Level 2) Middlesbrough, Teesside (On-site with some flexibility depending on business needs) Competitive salary, dependent on experience Company Overview Our client is a well-established business based in Middlesbrough, operating across the UK and internationally. With a strong reputation for reliability and innovation, they rely heavily on a modern Microsoft-based IT environment to support their people, operations, and customers. They are now looking to strengthen their IT support function with a proactive L1/2 Service Desk Analyst who enjoys solving problems, supporting users, and being part of a close-knit technical team. The Role As a Service Desk Analyst, you'll be the first point of contact for IT support , providing both Level 1 and Level 2 assistance across the business. You'll handle incidents, service requests, and user queries, escalating where required but taking ownership wherever possible. This is an excellent role for someone who wants to build depth across the Microsoft stack and grow within a stable organisation. Key Responsibilities Provide 1st and 2nd line support to internal users (desk-side, remote, and phone-based) Log, manage, and resolve tickets via the service desk system in line with SLAs Support Microsoft technologies including: Windows 10 / 11 Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Active Directory (user accounts, groups, permissions) Azure AD (basic administration) Diagnose and troubleshoot hardware, software, and network-related issues Support user onboarding and offboarding (accounts, devices, access) Manage laptops, desktops, mobile devices, and peripherals Escalate complex issues to 3rd line or external suppliers when required Maintain accurate documentation and knowledge base articles Contribute to continuous improvement of service desk processes Required Skills & Experience Previous experience in a Service Desk / IT Support role (L1 or L2) Strong working knowledge of the Microsoft stack Experience supporting Windows-based end-user environments Understanding of Active Directory and basic networking concepts (DNS, DHCP) Confident communicator with a strong customer-service mindset Ability to prioritise tasks in a busy support environment Willingness to work on-site in Middlesbrough Desirable (Not Essential) Experience with: Azure / Intune Microsoft Endpoint Manager ITIL framework or service management principles Relevant certifications (e.g. Microsoft, CompTIA) Experience supporting manufacturing, engineering, or industrial environments What's on Offer Stable role within a respected Teesside-based business Exposure to a modern Microsoft environment Opportunity to develop into 2nd/3rd line or infrastructure roles Supportive team culture with hands-on technical learning Competitive salary and benefits package
Job Title: 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: 31,000 - 33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
Dec 16, 2025
Full time
Job Title: 2nd Line Support Engineer Location: Salisbury (On-site, 5 days a week) Salary: 31,000 - 33,000 A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled Communicate proactively with Service Desk and L3 teams Deliver project tasks within agreed timescales What We're Looking For Hands-on experience with Microsoft Windows 10/11 and Intune Solid understanding of desktop and laptop hardware Basic administration knowledge of SCCM (MECM) and Active Directory Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi) Familiarity with security tools, especially disk encryption using BitLocker
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
Dec 16, 2025
Full time
Job Description: 3rd Line service desk engineer (MSP) Location: Borehamwood 4 days per week 1 day from home Salary: Up to 60 k per annum Certification budget: £3,(Apply online only)/year Weekly Team lunch: Enjoy a takeaway every single week Quarterly socials: Every 3 months we unwind as a team with various activities and entertainment Birthday leave: Full day off on your actual birthday (or nearest weekday!) Holiday: 22 days Hardware: Specify your own equipment we don't force outdated laptops on technical staff Training: Vendor-led training for NinjaOne, HaloPSA, CIPP formal upskilling budget separate from certification allowance Must have strong managed service provider experience Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. This isn't about clearing a ticket queue. You'll be architecting solutions whilst mentoring other line engineers through diagnostic methodology they haven't encountered before. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine whether clients renew or leave. MSP 3.0 reality check: We're implementing NinjaOne RMM to operate as a proactive, automation-first MSP rather than reactive break-fix. Your role includes configuring NinjaOne for maximum effectiveness building automated remediation workflows, establishing intelligent alerting thresholds that reduce noise whilst catching real issues, and creating monitoring policies that prevent incidents instead of just logging them. Proactive monitoring, self-healing scripts, predictive maintenance these aren't buzzwords here. They're how we can continue to continue to evolve our business with ever increasing intelligence and automation, using cutting edge MSP tools. Technical stack you'll own: Core MSP platforms: HaloPSA (PSA), NinjaOne RMM (implementing now you'll drive configuration), CIPP (M365 security automation), Hudu (documentation) M365 ecosystem: Full tenant administration, Exchange Online, Intune/Endpoint Manager, Conditional Access, DLP, ATP Infrastructure: Azure AD/Entra ID, hybrid on-prem/cloud, firewalls (vendor-agnostic), network routing/switching, VPN architectures Automation: We build custom solutions, not just copy/paste from forums. Get your API on! Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level built Conditional Access policies, configured Intune device compliance from scratch, troubleshot hybrid Exchange migrations Demonstrable diagnostic methodology articulate how you approach unknown problems systematically Client-facing communication explain technical root causes to non-technical directors without condescension or jargon overload PowerShell competency read, modify, and write scripts for automation and remediation Highly valued (will influence salary positioning): Microsoft certifications (MCSA/MCSE or current role-based equivalents) NinjaOne, Datto RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, SonicWall, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments What differentiates this role: Our CEO has over 25 years enterprise IT leadership background technical decisions aren't overruled by non-technical management. When you propose automated remediation workflows or infrastructure changes, the conversation is about efficacy, not whether it fits a pre-approved vendor list. 18-staff MSP, financially stable, zero private equity ownership. We make technical investments based on operational merit, not quarterly EBITDA targets. Genuine progression: You're joining as we scale from 18 to 40 staff over 24 months. We are looking for rock stars to take the lead on this exciting journey. We promote based on technical capability and leadership demonstration, not tenure. IND/LET
Compliance Group Electrical Ltd is seeking a fully qualified Electrical Test Engineer. You will be responsible for conducting fixed wire testing and delivering exceptional service to our clients while working trackside as well as working in commercial/industrial settings. Your expertise in performing EICRs will be crucial for achieving excellent results . If you're based in the Milton Keynes/Luton area this would be ideal. What you receive for joining us: We re looking to offer a salary of £40,000 - £42,000 , depending on experience. In addition, we offer a company vehicle, 23 days holiday (plus bank holidays), a performance related bonus, lots of overtime should you wish (on average increasing your income by £4,000K ), a company pension, a uniform, and high street discounts. Here s a look at some of the things you ll be doing: Perform EICRs using your deep understanding of both single and three-phase systems Carry out electrical repairs and minor works across the South London rail network Be prepared for flexible working hours, including occasional stays away from home and weekend shifts Keep detailed administrative records of all work completed, coordinating with the Helpdesk for planned maintenance and reporting Can you show experience in some of these areas: Must have City & Guilds 2360 or 2365 Level 3, or equivalent to BSth edition NVQ Level 3 including AM2 City & Guilds or equivalent (phone number removed) IPAF and PASMA certifications (desirable). ECS JIB registration is also ideal. An enhanced DBS disclosure will be requested Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Compliance Group Electrical Ltd: We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Dec 16, 2025
Full time
Compliance Group Electrical Ltd is seeking a fully qualified Electrical Test Engineer. You will be responsible for conducting fixed wire testing and delivering exceptional service to our clients while working trackside as well as working in commercial/industrial settings. Your expertise in performing EICRs will be crucial for achieving excellent results . If you're based in the Milton Keynes/Luton area this would be ideal. What you receive for joining us: We re looking to offer a salary of £40,000 - £42,000 , depending on experience. In addition, we offer a company vehicle, 23 days holiday (plus bank holidays), a performance related bonus, lots of overtime should you wish (on average increasing your income by £4,000K ), a company pension, a uniform, and high street discounts. Here s a look at some of the things you ll be doing: Perform EICRs using your deep understanding of both single and three-phase systems Carry out electrical repairs and minor works across the South London rail network Be prepared for flexible working hours, including occasional stays away from home and weekend shifts Keep detailed administrative records of all work completed, coordinating with the Helpdesk for planned maintenance and reporting Can you show experience in some of these areas: Must have City & Guilds 2360 or 2365 Level 3, or equivalent to BSth edition NVQ Level 3 including AM2 City & Guilds or equivalent (phone number removed) IPAF and PASMA certifications (desirable). ECS JIB registration is also ideal. An enhanced DBS disclosure will be requested Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Compliance Group Electrical Ltd: We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Compliance Group Electrical Ltd is seeking a fully qualified Electrical Test Engineer. You will be responsible for conducting fixed wire testing and delivering exceptional service to our clients while working trackside as well as working in commercial/industrial settings. Your expertise in performing EICRs will be crucial for achieving excellent results . If you're based in the Milton Keynes/Luton area this would be ideal. What you receive for joining us: We re looking to offer a salary of £40,000 - £42,000 , depending on experience. In addition, we offer a company vehicle, 23 days holiday (plus bank holidays), a performance related bonus, lots of overtime should you wish (on average increasing your income by £4,000K ), a company pension, a uniform, and high street discounts. Here s a look at some of the things you ll be doing: Perform EICRs using your deep understanding of both single and three-phase systems Carry out electrical repairs and minor works across the South London rail network Be prepared for flexible working hours, including occasional stays away from home and weekend shifts Keep detailed administrative records of all work completed, coordinating with the Helpdesk for planned maintenance and reporting Can you show experience in some of these areas: Must have City & Guilds 2360 or 2365 Level 3, or equivalent to BSth edition NVQ Level 3 including AM2 City & Guilds or equivalent (phone number removed) IPAF and PASMA certifications (desirable). ECS JIB registration is also ideal. An enhanced DBS disclosure will be requested Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Compliance Group Electrical Ltd: We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
Dec 16, 2025
Full time
Compliance Group Electrical Ltd is seeking a fully qualified Electrical Test Engineer. You will be responsible for conducting fixed wire testing and delivering exceptional service to our clients while working trackside as well as working in commercial/industrial settings. Your expertise in performing EICRs will be crucial for achieving excellent results . If you're based in the Milton Keynes/Luton area this would be ideal. What you receive for joining us: We re looking to offer a salary of £40,000 - £42,000 , depending on experience. In addition, we offer a company vehicle, 23 days holiday (plus bank holidays), a performance related bonus, lots of overtime should you wish (on average increasing your income by £4,000K ), a company pension, a uniform, and high street discounts. Here s a look at some of the things you ll be doing: Perform EICRs using your deep understanding of both single and three-phase systems Carry out electrical repairs and minor works across the South London rail network Be prepared for flexible working hours, including occasional stays away from home and weekend shifts Keep detailed administrative records of all work completed, coordinating with the Helpdesk for planned maintenance and reporting Can you show experience in some of these areas: Must have City & Guilds 2360 or 2365 Level 3, or equivalent to BSth edition NVQ Level 3 including AM2 City & Guilds or equivalent (phone number removed) IPAF and PASMA certifications (desirable). ECS JIB registration is also ideal. An enhanced DBS disclosure will be requested Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants. Introducing our organisation: Compliance Group Electrical Ltd: We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.
2nd Line IT Support Engineer Ringwood (BH24) £32k £35k Office-Based Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won t just be resetting passwords you ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You ll Be Doing: As a 2nd Line IT Support Engineer , you ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly users Full UK driving licence Technical Skills You ll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What s in It for You? £32,000 £35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
Dec 16, 2025
Full time
2nd Line IT Support Engineer Ringwood (BH24) £32k £35k Office-Based Join one of the UK s fastest-growing Managed Service Providers and take your IT career to the next level! If you re a sharp-thinking problem solver who loves variety, teamwork, and delivering great customer service, this is the role for you. At entrust IT , you won t just be resetting passwords you ll be supporting and shaping the IT environments of businesses across the UK. Expect high-quality tools, a supportive culture, and challenges that genuinely stretch your skills. What You ll Be Doing: As a 2nd Line IT Support Engineer , you ll be right at the heart of our Service Team, taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Every day brings something different no two networks, clients, or challenges are the same. What You Bring: A logical, methodical approach to troubleshooting Strong communication calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly users Full UK driving licence Technical Skills You ll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote desktop solutions Qualifications GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos What s in It for You? £32,000 £35,000 based on experience 22 days annual leave A friendly, collaborative office culture Real variety every day is different Opportunities for professional development High-quality tools & an environment that values good engineering Avoid the city centre traffic! Be part of a team where your ideas and input genuinely matter Why entrust IT? We re an ambitious, growing MSP with a passion for doing IT right. You ll be part of a talented team that cares about quality, collaboration, and creating solutions that genuinely help our customers succeed. This is the place for you if you want: Real influence Interesting technical challenges Supportive colleagues Space to grow your career Ready to Join Us? Apply Now for this exciting new 2nd Line Support position for immediate consideration.
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Yorkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer focused role and within IT field service repair. CompTIA A+ Certification Desirable This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year The standard working days are Monday to Friday
Dec 16, 2025
Full time
Are you looking for a new exciting opportunity working as a Field Engineer for a successful Managed Service Provider to be based in Yorkshire? Your role will be to perform field service visits to our client base to repair failed equipment, to assist with installation projects and to assist our helpdesk by providing telephone support when required. This is a field based role with national coverage and will require you to have a full driving license. This role will involve overnight stays as and when required to suit the needs of the business. You will have experience working in a customer focused role and within IT field service repair. CompTIA A+ Certification Desirable This is a full-time permanent position and may involve working out of hours on a rota basis to ensure there is 24-hour cover 365 days a year The standard working days are Monday to Friday
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. The Benefits: Salary up to 40K based upon experience 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension our client pays 3%. After one year in the company pension our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance in the day Tools & PC supplied Bupa Health care after 6 months including dental cover 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus which has financial goals, once a successful candidate has passed their probationary period then you are eligible to participate when the company hits the targets, this is not a contractual bonus but today the value is 10% of base salary. Role Title: Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types. Audio Visual Service Engineer Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP JBRP1_UKTJ
Dec 16, 2025
Full time
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. The Benefits: Salary up to 40K based upon experience 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension our client pays 3%. After one year in the company pension our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance in the day Tools & PC supplied Bupa Health care after 6 months including dental cover 28 days holiday including the 8 bank holiday days- with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus which has financial goals, once a successful candidate has passed their probationary period then you are eligible to participate when the company hits the targets, this is not a contractual bonus but today the value is 10% of base salary. Role Title: Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types. Audio Visual Service Engineer Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP JBRP1_UKTJ
