35 jobs found

This isnt just another insurance job. This is a role with a real independent broker- a close-knit, high-performing team of insurance professionals in Bristol who are passionate about doing things properly. They dont cut corners. They dont oversell. They care about their people, their clients, about standards, and about doing insurance the right way click apply for full job details

Job Title: Compliance Executive Location: Sharston, Manchester, M22 4SN Salary : Up to £35,000 Per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are seeking a proactive and detail-driven Compliance Executive to join our Compliance team within a busy personal injury practice. This role is responsible for ensuring adherence to UK legislation, Solicitors Regulation Authority (SRA) Standards and Regulations, professional conduct rules, ethical obligations, data protection requirements, and internal policies. The successful candidate will support lawyers and staff in managing risk and maintaining best practice across the firm. The primary focus of this position is analysing performance data and trends to identify areas for improvement across the business, maximising efficiency and profitability. Where required you will conduct in-depth file audits. The role will also involve managing reporting and accountability for higher-risk or complex cases, ensuring these matters remain compliant with firm procedures and regulatory obligations while reducing overall risk exposure. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits, risk management and quality control. Responsibilities: Work collaboratively across business teams to carry out regular file reviews for all personnel Use management information and reporting tools to assess and manage risk across specific case profiles, including matters approaching limitation Provide guidance and support on interpreting case progression in line with internal standards and procedures Assist with troubleshooting common issues, escalating to relevant stakeholders where appropriate, and providing feedback to the Training team to support targeted learning initiatives To conduct case related investigations on policy requirements, legal practices and case progression Advise teams on the effective use of Management Information (MI) metrics to support performance monitoring and risk management Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of lawyers Contribute to the preparation of reports relating to compliance, operational efficiency, and policy effectiveness Provide data analysis and reporting to senior management to support informed decision-making Maintain an accurate audit log of activity Provide structured feedback to support the design and delivery of compliance training at all levels Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other compliance queries Person Specification: Essential criteria: Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Experience conducting case investigations and compliance reviews Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Ability to prioritise effectively in a high-volume environment, balancing regulatory and commercial considerations Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Experience using Excel to interpret and analyse data Desirable criteria: Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Hours: Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: - Hybrid Working - 3/2 hybrid working pattern after probation. - 23 Days Holiday - Rising to 26 days, plus bank/public holidays. - Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. - Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme - Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. - Work Life / Balance - Active social committee with generous departmental and firm-w wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive may also be considered for this role

Senior Account Handler Commercial Insurance Broker - York Salary range £35K-£45K+ Outstanding Benefits+ Career Development opportunities About our Client A major player in the UK commercial insurance broking market Part of an expanding national business. State of the art systems and office locations supported by first class employee benefits. Looking to continue a significant period of expansionfuelled by organic growth and significant investment. The Opportunity Our client is looking to employ a senior commercial insurance Account Handler to join their established team in Yorkshire. This role will manage of varied clients across multiple business sectors. The successful candidate will manage all aspects of the renewal process and client relationships Working closely with senior colleagues on a range of larger insurance programmes and some New Business projects. Successful Candidates Possibly some exposure to the Commercial Insurance market. Some experience in a client facing, customer service or broking role would be welcome. Strong customer service professionals taking personal ownership of service delivery. Excellent communicators both verbally and orally with proven ability to develop relationships with external and internal stakeholders. Well organised and comfortable working to deadlines. An energetic professional with a positive mindset and good IT skills. Looking to build a long-term career. What is on offer? Excellent negotiable salary package of between £35K and £45K Company pension, Death in Service and illness benefits. Excellent office facilities. Support with professional qualifications and memberships. The chance to become part of an expanding and successful business.

Senior Account Handler - Commercial Insurance- £45k-£55k Market Leading commercial broker- Leeds About the Employer Leading commercial insurance broker with multiple locations throughout the UK. Part of a major global insurance group. Focused on offering client's choice and exceptional customer service A wide range of corporate clients in the commercial sector. State of the market systems and superb office facilities The Opportunity Join the team as an Senior Account Handler managing a varied book of Commercial Clients. Work with senior members of the team and colleagues locally and throughout the UK. Develop your career in the commercial insurance industry. A range of career opportunities locally and in the wider group. Work in a modern and professional environment with state-of-the-art systems and facilities Excellent financial rewards , wellbeing and other benefits. Successful Candidates A background within the insurance sector is preferable in either Account Handling, Broking, Underwriting or other customer focused roles. Strong Account Management, Customer Service and Administration skills Excellent communication skills with internal and external stakeholders. Comfortable with reporting and good IT skills. Work well to deadlines and under time constraints. What is on offer? Excellent negotiable salary package of between £45k and £55k A range of flexible and hybrid working options. Company pension and other attractive benefits. Support with professional qualifications and memberships. A variety of long-term career options. A fantastic working environment as part of an established team

Senior Account Handler Major Commercial Insurance Broker - Derby Salary range £40K-£50K+ Outstanding Benefits+ Flexible working+ Career Development The Employer A serious player in the UK commercial insurance broking market. Customer Service excellence at the heart of the business. A varied and established of corporate and mid-market commercial clients in Property, Manufacturing, Logistics, Technology, Leisure and other markets. State of the art systems and office location supported by first class employee benefits. Invests heavily in staff training, wellbeing, and career development. The Opportunity Our client is looking to employ an ambitious commercial Account Handler to join their team in their East Midlands hub. The Senior Account Handler will sit within a knowledgeable team managing client programmes across multiple business sectors and insurances. The successful candidate will work closely with the Regional Director and other senior colleagues to provide a superb service that meets the firms' award-winning standards. A variety of future career opportunities available, sponsorship is offered on CII examinations. Successful Candidates Experience of Commercial Insurance market. Some experience in an Account Handling, Broking, Administration or Customer Service. Exceptional customer service professionals taking personal ownership of service delivery. Excellent communicators with ability to develop relationships with external and internal stakeholders. Well organised and comfortable working to deadlines. An energetic professional with a positive mindset and good IT skills. Looking to build a long-term career. What is on offer? Excellent negotiable salary package of between £40K and £50K Flexible and Hybrid working patterns. Company pension, Death in Service and illness benefits. Excellent office facilities. Support with professional qualifications and memberships. Personal career plans supported by senior colleagues offering future opportunities both locally and within the wider group.

Senior Account Handler Major Commercial Insurance Broker - Mansfield Salary range £40K-£50K+ Outstanding Benefits+ Flexible working+ Career Development The Employer A serious player in the UK commercial insurance broking market. Customer Service excellence at the heart of the business. A varied and established of corporate and mid-market commercial clients in Property, Manufacturing, Logistics, Technology, Leisure and other markets. State of the art systems and office location supported by first class employee benefits. Invests heavily in staff training, wellbeing, and career development. The Opportunity Our client is looking to employ an ambitious commercial Account Handler to join their team in their East Midlands centre. The Senior Account Handler will sit within a knowledgeable team managing client programmes across multiple business sectors and insurances. The successful candidate will work closely with the Regional Director and other senior colleagues to provide a superb service that meets the firms' award-winning standards. A variety of future career opportunities available, sponsorship is offered on CII examinations. Successful Candidates Experience of Commercial Insurance market. Some experience in an Account Handling, Broking, Administration or Customer Service. Exceptional customer service professionals taking personal ownership of service delivery. Excellent communicators with ability to develop relationships with external and internal stakeholders. Well organised and comfortable working to deadlines. An energetic professional with a positive mindset and good IT skills. Looking to build a long-term career. What is on offer? Excellent negotiable salary package of between £40K and £50K Flexible and Hybrid working patterns. Company pension, Death in Service and illness benefits. Excellent office facilities. Support with professional qualifications and memberships. Personal career plans supported by senior colleagues offering future opportunities both locally and within the wider group.

Your new company Your new company is one of the largest independent privately owned Insurance brokers with offices Based in the heart of the City as well as having an International reach. Your new Brokers are a trusted business partner to all of their clients and are a highly valued contributor to the insurance market. Your new company pays very close attention to detail and pride themselves in having a professional, yet friendly, approach. They place real value in their employees, and they firmly believe in employing the best talent in their industry employing over expert staff specialising in every area of commercial and Property insurance. Your new company has also won local, regional and national awards. Due to expansion within their London Real Estate team a position for a Property Client Exec / Account Handler has arisen to handle Property Owners Business Your new role Your new role working as a Property Client Executive / Account Handler means that you will be responsible for maintaining their client's residential property insurance portfolio alongside the Director, head of department, Account Executives and Senior Account handlers. The role will be to providing a high quality, professional and effective service. Some of your key responsibilities will include working with clients to understand their needs and identify their cover, collating general and claims information as well as managing the renewal/placing process including any mid-term alterations, and ensuring accurate recording of information on Acturis. Other duties will include working closely with underwriters and clients as well as preparing all. An important element of your role will also be keeping up to date with the market, regulatory framework, compliance regulations and maintaining the company's reputation and standards. What you'll need to succeed Your previous experience working as a Property Account handler handling Real Estate/ Property Owners business, ideally Residential Property, will contribute to your success. Ideally, you will be CERT CII qualified or have progression towards Dip CII. You will have excellent negotiation and communication skills with the ability to develop and manage good working relationships with clients and insurers through building trust and mutual respect. You will provide great customer service by responding promptly to enquiries and concerns from clients and have outstanding industry and sector knowledge. Ideally, you will have some experience with Acturis and Microsoft packages (including Word, Excel and Teams). PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE WORKING AS AN ACCOUNT HANDLER HANDLING PROPERTY OWNERS (REAL ESTATE BUSINESS) RESIDENTIAL AND OR COMMERCIAL PROPERTY What you'll get in return You'll be offered a competitive salary of up to c£45,000 plus a comprehensive benefits package. You'll receive support from both Directors and Managers and be given the opportunity to develop and take on more responsibility in the future. You'll enjoy working as part of a growing and friendly team with a unique vision to grow and develop long term Client needs What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Ref: AS/75318/GM Package: £Negotiable + Bonus + Benefits Location: London, UK Job Type: Senior Tax Consultant, UK / US Dual Handler Languages: English (essential) Position Type: Permanent Hours: Full-time Contact Name: Andy Shaw Contact Company: JAM Global Mobility Recruitment The Background This leading company is looking for a UK/US Dual Handler to strengthen their team in London click apply for full job details

Commercial Account Handler - Worsley - Hybrid A well-established brokerage in Worsley is continuing to grow its SME and mid-market book and now needs an additional Commercial Account Handler to support that growth. You'll manage your own portfolio of clients, handling renewals, MTAs, and day-to-day servicing across multiple classes click apply for full job details

The role of an Insurance Broker is a great next step for any Senior Account Handler looking to become an Account Executive, (who doesnt fancy cold calling, cold outreach and pipeline building). If you rate your ability to talk to clients, solve their insurance and risk challenges, in a fast moving, growth focussed business, this role is worth exploring click apply for full job details

Title: Claims Handler Location: Chelmsford Salary: 27,000 - 35,000 depending on experience Days/ Hours of work: Monday - Friday, 09:00 - 17:00 Benefits On-site parking 25 days holiday plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing in-house training The company Office Angels are truly excited to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experience senior members of staff as well as colleagues. Duties Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution. Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes. Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage. Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy. Maintain precise and up-to-date records within the Claims Management System. Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies. Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process. Monitor and uphold productivity, service quality, and performance standards consistently. Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities. Support internal and external audits by providing accurate and timely information as required. Participate in internal and client-facing review meetings when appropriate. Embrace and contribute positively to change initiatives within the claims handling team. The ideal candidate You'll have experience working within claims You'll be capable of investigating and negotiating liability disputes You'll be capable of accurately assessing General Damages You have excellent written and verbal communication skills You have strong attention to detail You have a willingness to learn You have a proactive mindset Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Commercial Account Handler Wakefield Up to 40,000 Office-based Looking to join a well-established brokerage where you can handle a real mix of clients and progress into more complex corporate work? This independent brokerage has been going strong for over 40 years, with around 19m income and some seriously big-name clients on their books. They're now looking to add two experienced Commercial Account Handlers to their Wakefield office. Here's what you'd be walking into: A close-knit broking team of 10, working together and sharing knowledge (most people get involved across SME and corporate cases) Exposure to a varied client base - from SMEs right through to corporates turning over 50m+ and paying premiums of 250,000 a year The chance to deal direct with clients, not just sit behind the screen Progression opportunities into senior handling roles, focusing more on corporate work as you grow What they're looking for: Solid background in commercial account handling, ideally with Acturis experience Someone who's confident handling a busy, varied workload A strong team player who's happy to get involved across different cases What's on offer: Salary up to 40,000 depending on experience 100% office-based role in Wakefield Supportive leadership, a stable team, and clear progression routes Exposure to both SME and corporate clients, not just one or the other If you're ready to step into a brokerage where you'll get exposure to bigger clients, develop your technical skills, and be part of a genuinely collaborative team - this is worth a look. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Are you an experienced Commercial insurance broking professional, do you feel like you are undervalued at your current broker, are you are not being paid what you feel you deserve, or perhaps just seeking a new challenge, if you answered yes to any of these, then this could be the perfect opportunity for you. Our client are a rapidly growing Independent Broker who have grown impressively from a standing start since they launched in 2019, and they now seek a proactive, driven and energetic commercial insurance specialist to join them as a Senior Account Handler. You will be joining a broker who currently have 20 staff and who have further exciting growth plans , looking to continue to expand over the next couple of years, and as such they seek people who want to be part of this exciting journey with them. They are keen to hear from highly skilled and technical Account Handlers, who have a well rounded knowledge of the commercial broking market. You will be responsible for proving office-based support to 2 Account Executives in the day to day running of their client portfolios, forming the main administrative contact for the client. They would be keen to speak to you if you have at least 3 years plus commercial insurance broking experience and a solid working knowledge of general commercial insurance across a range of classes of business, dealing with a range of commercial clients. As above, this broker have some amazing growth plans over the coming years, so not only is this a great time to join but there will be loads of opportunity for development for the right people here! Salary on offer here is genuinely negotiable depending on experience, but would envisage anything from £45-60k. Benefits include Death in service, pension and 21 days holidays (plus bank holidays) Working hours are Monday to Friday 9am to 5pm, though this broker have an ethos of getting the job done . If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment

Commercial Insurance Broker Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Insurance Broker to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Insurance Broker will take over an existing portfolio of clients from day one, as well as looking to grow the book through cross-selling, up-selling and anew business. The Role As a Commercial Insurance Broker, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!

CMA Recruitment Group is delighted to be supporting a long-established, high-growth business which operates at the forefront of its industry, supplying critical solutions across the UK and internationally. Following significant year-on-year growth, the company is now approaching £300m turnover and has ambitious expansion plans, making this an exciting time to join. What will the Commercial Finance Analyst role involve? This newly created Commercial Finance Analyst position sits within the commercial finance team and will play a key part in supporting value creation projects across the business. Acting as the link between finance and the project management function, the role will provide insight, analysis and financial oversight on a range of initiatives that underpin the company s continued growth. Providing financial analysis and feedback on projects to key stakeholders Acting as the commercial finance contact for project managers and attending meetings as required Developing dashboards and reporting tools to track project progress and value delivered Supporting budgeting and forecasting processes with detailed analysis Identifying trends in financial data to aid commercial decision making Improving reporting, modelling and financial processes across the business Collaborating with senior stakeholders to enhance the impact and understanding of financial reporting Suitable Candidate for the Commercial Finance Analyst vacancy: Professionally qualified accountant (CIMA/ACCA/ACA) or equivalent experience 5+ years experience in FP&A, finance analyst or management accounting roles Strong Excel skills, with experience in Power BI or similar reporting tools advantageous Confident communicator with the ability to engage effectively with finance and non-finance stakeholders Detail oriented, accurate, and proactive in approach Additional benefits and information for the role of Commercial Finance Analyst: Hybrid working pattern (3 days office, 2 days home) Bonus scheme (annual and quarterly) 25 days holiday plus bank holidays, increasing with service Pension scheme, life assurance, medical expenses scheme Employee discount programme and wellbeing support CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.

Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude