.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Feb 26, 2026
Full time
.Customer Success Manager page is loaded Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028 About the business Elsevier is a global information and analytics company that supports researchers, clinicians, and institutions in advancing science and improving health outcomes. Our products and technology help communities expand knowledge and contribute to societal progress. About the role The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier's products. You will drive adoption, engagement, retention, and measurable outcomes across a defined customer portfolio. As a trusted partner, you will work closely with Account Managers and cross functional teams to support customer goals and long term success. Key Responsibilities Serve as the primary post sale contact, providing strategic guidance and support. Lead onboarding to help customers achieve early value and confidence with our solutions. Create clear success plans outlining goals, milestones, and expected outcomes. Monitor customer health and proactively address risks to support retention. Deliver regular business reviews focused on customer priorities and value. Collect and advocate for customer feedback to inform product and service improvements. Partner with Account Managers to ensure smooth handovers and aligned account strategy. Work with Product, Marketing, and other teams to deliver a unified customer experience. Identify growth opportunities based on customer needs and usage trends. Share insights, risks, and recommendations with the Regional Manager, Customer Success. Contribute to advocacy efforts such as case studies and user engagement activities. Maintain accurate customer information and activity data in CRM systems (e.g., Salesforce). Track and report portfolio metrics, including adoption trends and renewal signals. Follow customer success playbooks and support continuous improvement of team processes. Identify opportunities to streamline workflows and enhance the customer experience. Skills & Experience Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Knowledge of subscription lifecycles, onboarding practices, and retention strategies. Strong communication skills, with the ability to engage a wide range of stakeholders. Comfortable working with data and turning insights into clear recommendations. Organised, proactive, and able to manage multiple customers in a dynamic environment. Familiarity with Elsevier solutions or experience in research, academic, or healthcare sectors. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Scheduling Coordinator required for my well esyablisehd client, based on the outskirts of Loughborough Own tramsport is essential, due to the location Office based role Job role: Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of task s that you are competent to do so or will receive additional training to gain competency. Duties: Complete scheduling activities to meet business needs. Provide updates to PAT Manager. Assess and resolve customer issues where possible or pass them on to be actioned. Provide scheduling of the job cycle process within the department up to the point of invoice. Ensuring working away notices and accommodation bookings are actioned in a timely manner. Ensure all allocated engineers schedules are up to date and sent as required. Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department. Check and action work reminders for repeat services. Attending client meetings where required to do so (Remotely or in person). Populate engineers calendars and send works as required. Where required populate and send PPM customer spreadsheets. Processing of Client purchase orders for works. Facilitate as required the supply of competency evidence to customers. Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site. Send booking notifications to customers as required. Send booking notifications internally where parts or additional equipment is needed to facilitate work Dealing with client queries, arising from on-site activities, where needed. Take relevant customer phone calls. Action client requests for documentation, clarification and escalation as required. Efficiently communicate with customers via Telephone and Email. Respond to customers in-line with desired internal KPI s. (Generally same day acknowledgement 24hr max and 72hr update or resolution.) Experience Maintain a professional & positive attitude whilst at work, always. Display a hard working & competent, forward thinker who is reliable and able to work well both on their own and as part of a team. Display flexibility and willingness to develop and learn new skills.
Feb 26, 2026
Full time
Scheduling Coordinator required for my well esyablisehd client, based on the outskirts of Loughborough Own tramsport is essential, due to the location Office based role Job role: Reporting to the Senior Scheduling Coordinator you will be responsible for the day-to-day activities associated with the scheduling of engineers works within the PAT team as detailed but not limited to the lists below. You will be asked to carry out a range of task s that you are competent to do so or will receive additional training to gain competency. Duties: Complete scheduling activities to meet business needs. Provide updates to PAT Manager. Assess and resolve customer issues where possible or pass them on to be actioned. Provide scheduling of the job cycle process within the department up to the point of invoice. Ensuring working away notices and accommodation bookings are actioned in a timely manner. Ensure all allocated engineers schedules are up to date and sent as required. Ensure that you are utilizing the systems put in place to ensure the smooth workflow through the department. Check and action work reminders for repeat services. Attending client meetings where required to do so (Remotely or in person). Populate engineers calendars and send works as required. Where required populate and send PPM customer spreadsheets. Processing of Client purchase orders for works. Facilitate as required the supply of competency evidence to customers. Facilitate as required the supply of Risk assessments, Method Statements, and permits required by the customer for engineers to gain access to site. Send booking notifications to customers as required. Send booking notifications internally where parts or additional equipment is needed to facilitate work Dealing with client queries, arising from on-site activities, where needed. Take relevant customer phone calls. Action client requests for documentation, clarification and escalation as required. Efficiently communicate with customers via Telephone and Email. Respond to customers in-line with desired internal KPI s. (Generally same day acknowledgement 24hr max and 72hr update or resolution.) Experience Maintain a professional & positive attitude whilst at work, always. Display a hard working & competent, forward thinker who is reliable and able to work well both on their own and as part of a team. Display flexibility and willingness to develop and learn new skills.
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product building, want to work hard at a mission oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. What you'll do: Own success for a small set of high value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C suite presence, able to link sustainability data to strategy. Skilled in change management, helping large organizations adopt new ways of working. Commercially fluent, partnering with Sales on renewals and growth. Highly organized, managing multiple enterprise accounts while driving outcomes. Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long term conditions, mental health needs, religious observances, neurodivergence, or pregnancy related support requirements. If you need assistance during your process, please contact your recruiter.
Feb 26, 2026
Full time
About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product building, want to work hard at a mission oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers - we're looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys - leveraging the power of Watershed's broader teams to accomplish this. What you'll do: Own success for a small set of high value customers, driving retention, growth, and impact. Build trusted executive relationships, showing how sustainability data drives strategy. Lead planning and governance with customers through roadmaps and executive reviews. Represent the customer internally to shape product priorities and strategy. Navigate complex customer organizations and coordinate internal teams to deliver value. You might be a fit if you: 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts. Proven success building executive relationships and driving retention and expansion. Strong communicator with C suite presence, able to link sustainability data to strategy. Skilled in change management, helping large organizations adopt new ways of working. Commercially fluent, partnering with Sales on renewals and growth. Highly organized, managing multiple enterprise accounts while driving outcomes. Curious and adaptable, eager to make sustainability data the next frontier of business intelligence. The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What's the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long term conditions, mental health needs, religious observances, neurodivergence, or pregnancy related support requirements. If you need assistance during your process, please contact your recruiter.
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role is key to ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple touchpoints. As a Digital CSM, you'll drive customer satisfaction, engagement, and retention by managing digital-first communication strategies and fostering a strong community of users. You'll also be responsible for ensuring smooth onboarding, renewal, and ongoing support processes by utilizing cutting edge tools such as Gainsight. Key Responsibilities Customer Lifecycle Management Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers. Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long term value realization. Customer Community Engagement Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content. Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer to peer learning. Content Strategy and Creation Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers. Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints. Customer Journey Mapping and Optimization Collaborate with leadership to define and continually refine customer journey maps. Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization. Qualifications Proven experience in digital customer success, marketing, or a related field with a focus on tech enabled engagement strategies. Strong written communication skills with the ability to create compelling content tailored to diverse customer personas. Ability to manage multiple priorities in a fast paced environment, balancing strategic initiatives with day to day responsibilities. Demonstrated success in working with complex software products and a strong aptitude for learning new technologies. Experience with Gainsight or similar customer success platforms is a strong plus. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. £50,000 - £62,700 (GBP) a year Salary range (min - max) Position Type: Net New Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits What We Are Looking For We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences". It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have 'been there, done that'. We want to be part of your development journey, and we'll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid flexible approach to support your productivity and work life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals. We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE - We care about each other and our mission to make a difference in the world. OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. Equal Opportunity Statement Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact should you require any accommodations. Background Checks All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants Magnet Forensics participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the U.S. Privacy Policy Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Feb 26, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role is key to ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple touchpoints. As a Digital CSM, you'll drive customer satisfaction, engagement, and retention by managing digital-first communication strategies and fostering a strong community of users. You'll also be responsible for ensuring smooth onboarding, renewal, and ongoing support processes by utilizing cutting edge tools such as Gainsight. Key Responsibilities Customer Lifecycle Management Develop and optimize digital engagement touchpoints throughout the customer journey, ensuring seamless experience for both new and renewing customers. Use data analytics to monitor customer behavior, segment audiences, and personalize interactions to drive product adoption and long term value realization. Customer Community Engagement Along with the Digital Program Manager, help moderate the customer community, encouraging active participation by sparking insightful discussions and sharing relevant content. Drive customers to the community through innovative methods such as campaigns, webinars, and targeted outreach, to create a thriving, supportive space for peer to peer learning. Content Strategy and Creation Collaborate with marketing, product, and Digital Program Manager to execute targeted digital strategies that inform and engage customers. Tailor content for different customer segments to meet specific needs and deliver consistent, compelling messaging across all touchpoints. Customer Journey Mapping and Optimization Collaborate with leadership to define and continually refine customer journey maps. Implement and optimize automated workflows to scale efforts while maintaining a high level of personalization. Qualifications Proven experience in digital customer success, marketing, or a related field with a focus on tech enabled engagement strategies. Strong written communication skills with the ability to create compelling content tailored to diverse customer personas. Ability to manage multiple priorities in a fast paced environment, balancing strategic initiatives with day to day responsibilities. Demonstrated success in working with complex software products and a strong aptitude for learning new technologies. Experience with Gainsight or similar customer success platforms is a strong plus. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. £50,000 - £62,700 (GBP) a year Salary range (min - max) Position Type: Net New Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits What We Are Looking For We're looking for someone who checks off most, but not all, of the boxes listed in "skills and experiences". It's more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have 'been there, done that'. We want to be part of your development journey, and we'll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid flexible approach to support your productivity and work life balance. If you're within a comfortable travel distance to one of our offices, you'll occasionally join us in person. How often you'll come in depends on your department and team needs, typically ranging from weekly to monthly. These in person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team's goals. We're excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE - We care about each other and our mission to make a difference in the world. OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. Equal Opportunity Statement Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact should you require any accommodations. Background Checks All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants Magnet Forensics participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the U.S. Privacy Policy Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Feb 26, 2026
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
Feb 26, 2026
Full time
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at The Product Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow. The Role The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best in class customer success for Flexera solutions. This role builds the partner capability to help end customers realize measurable value and ensures early risk signals are identified and acted upon across the customer lifecycle. The PCSM designs a partner learning pathway, tracks certification progress, and provides hands on guidance to drive adoption of Flexera's best practice success framework in the channel. The role will need local and international travel to meet with partners as/where required. Where this role adds value: Renewal Support: Building and tracking a 12-month rolling plan for key renewals to increase retention rates and expansion possibility. Partner Enablement Program: Design a role based partner learning pathway; curate content, and drive certification through the Learning Center and Partner Hub. Governance & Workshops: Host interactive workshops, QBRs/PBRs, and governance forums to standardize partner motions and raise the bar on customer experience. Responsibilities: Working alongside stakeholders from the Alliances and Enablement organisation, design & launch a partner Customer Success learning pathway, mapping competencies by role and aligning to certification standards; maintain curricula in the Flexera Learning Center and Partner Hub. Track certifications and capabilities across partner teams; create dashboards and cadence for certification coverage and tracking. Operationalize best practices for value realization: success planning, adoption plays, outcome verification, and regular executive reviews; coach partners to run customer outcome workshops confidently. Risk signal management: Define standardized health metrics, usage signals, and qualitative risk indicators; build playbooks for early intervention and escalation paths with Alliances and Customer Success. Partner governance: Run QBR/PBR cycles, track actions, and ensure partners meet program quality bars; facilitate bi directional feedback to Flexera product, support, and success functions. Enablement delivery: Create and deliver workshops (in person/virtual), and office hours, to proactively guide partners on Flexera Customer Success best practices. Cross functional coordination: Collaborate with Alliances, Sales, Support, Solutions Enablement, and CS leadership to align partner motions with GTM teams. As part of building and tracking a 12-month rolling plan for key renewals, assist partners with the identification of expansion opportunities (upsell and cross-sell) for Sales to develop. Qualifications and Experience : Channel fluency: Solid experience with SI/MSP/VAR ecosystems and how partner motions deliver customer outcomes. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execution. Consultative leadership: Trusted advisor communication from technical to executive levels; strong program management and stakeholder alignment. Proactive, self starter: Bias to action, ownership of outcomes, and comfort operating in a build and scale environment. Previous experience in IT Asset Management (ITAM), Software Asset Management (SAM), FinOps or SaaS Management would be highly desirable. is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing .
Would you like to gain work experience within an international and multicultural environment? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, challenge yourself this summer as a Welfare Lead with EF Education First summer camps. EF Education First's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role and Responsibilities EF is searching for empathetic, energetic and organised individuals to join our summer team as a Welfare Lead in our summer camps in Oxford. This is the perfect opportunity to develop your customer service and welfare skills whilst gaining experience within an international organisation. As the Welfare Lead, you will be the face of the EF school for both our students and our staff. You will be responsible for the overall welfare provision of the school. This will include: assisting and arranging hospital/medical appointments, coordinating food provisions for sick students and dealing with homesickness of students by being approachable for their needs. In this role you will need to keep track of cases utilising an online reporting system to ensure they are being opened, followed up, and closed as well as a weekly update of any relevant information across the school such as students with medical or learning needs. The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. This means you will also be involved in a number of different areas including preparing and running arrivals days, relaying activity information and delivering briefings to new staff. You will also be involved in dealing with student discipline so will need to monitor student attendance in both classes and activities alongside the escalation of concerns or any red flags to the manager when appropriate. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. You will also share the emergency duty of the site on a rota basis. Requirements Must be a team player that can lead from the front, be outgoing and have great attention to detail Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence You should be passionate about customer service and providing quality Ability to work under pressure and in a high paced environment In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply! All offers are subject to a clear enhanced DBS checkand two references Right to work in the UK upon commencement of your contract This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this Why you will love working with EF Oxford Brookes Work in a truly international environment Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities External trainings on safeguarding and mental health first aid What do our staff say? "I love being exposed to different cultures and I get to practice other languages." "There is never a boring day." "I like all the staff and we work as a team. I also like the diversity we have within the school - both students and staff." "It's a pleasure to come to work so I can see my amazing colleagues and students from around the world." EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. Want to learn more about life at EF? Follow us on social.
Feb 26, 2026
Full time
Would you like to gain work experience within an international and multicultural environment? Do you enjoy spending time with young people from across the globe and providing world class customer service? If so, challenge yourself this summer as a Welfare Lead with EF Education First summer camps. EF Education First's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role and Responsibilities EF is searching for empathetic, energetic and organised individuals to join our summer team as a Welfare Lead in our summer camps in Oxford. This is the perfect opportunity to develop your customer service and welfare skills whilst gaining experience within an international organisation. As the Welfare Lead, you will be the face of the EF school for both our students and our staff. You will be responsible for the overall welfare provision of the school. This will include: assisting and arranging hospital/medical appointments, coordinating food provisions for sick students and dealing with homesickness of students by being approachable for their needs. In this role you will need to keep track of cases utilising an online reporting system to ensure they are being opened, followed up, and closed as well as a weekly update of any relevant information across the school such as students with medical or learning needs. The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. This means you will also be involved in a number of different areas including preparing and running arrivals days, relaying activity information and delivering briefings to new staff. You will also be involved in dealing with student discipline so will need to monitor student attendance in both classes and activities alongside the escalation of concerns or any red flags to the manager when appropriate. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. You will also share the emergency duty of the site on a rota basis. Requirements Must be a team player that can lead from the front, be outgoing and have great attention to detail Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence You should be passionate about customer service and providing quality Ability to work under pressure and in a high paced environment In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply! All offers are subject to a clear enhanced DBS checkand two references Right to work in the UK upon commencement of your contract This is a live-in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this Why you will love working with EF Oxford Brookes Work in a truly international environment Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities External trainings on safeguarding and mental health first aid What do our staff say? "I love being exposed to different cultures and I get to practice other languages." "There is never a boring day." "I like all the staff and we work as a team. I also like the diversity we have within the school - both students and staff." "It's a pleasure to come to work so I can see my amazing colleagues and students from around the world." EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. Want to learn more about life at EF? Follow us on social.
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
Feb 26, 2026
Full time
Join an iconic brewery shaping Scotland's drinks industry. For more than four centuries, Wellpark Brewery has stood at the heart of Glasgow-home of Tennent's and Scotland's leading brewer led distributor. Built on a culture of trust, we help venues across the country with everything from draught beer to fine wine, guided by unique insights into Scottish hospitality and a commitment to doing what's best for our customers, our people, and our world. Overview As Packaging Manager, you'll lead the day to day performance of our packaging operations-setting a clear vision, developing your team, and delivering measurable results across safety, quality, service, cost and sustainability. About the Role Own Safety, Quality, Hygiene & Environment-ensure compliance with company standards, best practice, in line with current legislation; continually improve processes and behaviours. Deliver the plan and line performance-hit weekly production schedules; lead Morning Production and Top Loss meetings; drive OEE, efficiency, yield and loss reduction. Resource and plan effectively. Make sure people, facilities and materials are in place; build technical and behavioural capability; proactively shape production plans using performance analysis. Lead objectives and projects and set annual area objectives; manage performance and project delivery using continuous improvement methodologies; facilitate team meetings and improvement sessions. Develop and manage the team. Create an open, responsive, and cohesive environment; set individual objectives and PDPs; ensure credible succession and back fills; recognise great performance. Ensure SOP compliance, upskill teams, and promote continuous learning. Optimise costs, manage maintenance, and support capital projects. Provide technical guidance and support effective resolution of operational issues; champion best practice production engineering. About you Degree or relevant qualification preferred. A demonstrable track record of leading high speed packaging operations and delivering top tier performance through people. Strong leadership: engaging, coaching and empowering teams; positive change agent with excellent communication skills at all levels. Proficient in IT systems Commercial awareness and stakeholder influence; disciplined in organisation, administration and project management. Solutions focused, resilient under pressure, and confident challenging constructively to drive improvement. About Us Operating through the Matthew Clark, Bibendum, Tennent's and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world's favourite drinks. C&C Group's portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent's, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at . All applications need to come through the candidate portal
A luxury hotel in London is seeking an experienced Hotel Manager to oversee daily operations and ensure exceptional service. The ideal candidate will have at least 2 years of experience in hospitality and proven leadership skills. Responsibilities include managing budgets, leading staff, and resolving guest issues. This is a unique opportunity to be part of a prestigious establishment known for its luxury accommodations and world-class spa services. Join our dynamic team and elevate the guest experience.
Feb 26, 2026
Full time
A luxury hotel in London is seeking an experienced Hotel Manager to oversee daily operations and ensure exceptional service. The ideal candidate will have at least 2 years of experience in hospitality and proven leadership skills. Responsibilities include managing budgets, leading staff, and resolving guest issues. This is a unique opportunity to be part of a prestigious establishment known for its luxury accommodations and world-class spa services. Join our dynamic team and elevate the guest experience.
Job Overview We are seeking a dedicated and experienced Hotel Manager to lead our luxury hotel located in the heart of London. This is an exciting opportunity to manage a prestigious establishment with a renowned spa, ensuring exceptional service and guest satisfaction. If you are passionate about hospitality and possess strong leadership skills, we would love to hear from you. About the Company Our luxury hotel in London is known for its exquisite accommodations and world-class spa services. We pride ourselves on providing an unparalleled guest experience, combining elegance with comfort. Join our team and be part of a dynamic environment where excellence is at the forefront of everything we do. Key Responsibilities Oversee daily operations of the hotel, ensuring high standards of service. Lead and motivate staff to deliver exceptional guest experiences. Manage budgets and financial performance, optimizing revenue and profitability. Implement and maintain hotel policies and procedures. Address guest inquiries and resolve issues promptly to ensure satisfaction. Requirements Minimum of 2 years experience in a similar role within the hospitality industry. Proven leadership skills and the ability to manage a diverse team. Desirable Skills Willingness to work nights and flexible hours as needed. Benefits Private pension plan to support your future financial security. How to Apply If you are ready to take the next step in your career and lead our luxury hotel to new heights, please submit your application today. We look forward to welcoming a passionate Hotel Manager to our team!
Feb 26, 2026
Full time
Job Overview We are seeking a dedicated and experienced Hotel Manager to lead our luxury hotel located in the heart of London. This is an exciting opportunity to manage a prestigious establishment with a renowned spa, ensuring exceptional service and guest satisfaction. If you are passionate about hospitality and possess strong leadership skills, we would love to hear from you. About the Company Our luxury hotel in London is known for its exquisite accommodations and world-class spa services. We pride ourselves on providing an unparalleled guest experience, combining elegance with comfort. Join our team and be part of a dynamic environment where excellence is at the forefront of everything we do. Key Responsibilities Oversee daily operations of the hotel, ensuring high standards of service. Lead and motivate staff to deliver exceptional guest experiences. Manage budgets and financial performance, optimizing revenue and profitability. Implement and maintain hotel policies and procedures. Address guest inquiries and resolve issues promptly to ensure satisfaction. Requirements Minimum of 2 years experience in a similar role within the hospitality industry. Proven leadership skills and the ability to manage a diverse team. Desirable Skills Willingness to work nights and flexible hours as needed. Benefits Private pension plan to support your future financial security. How to Apply If you are ready to take the next step in your career and lead our luxury hotel to new heights, please submit your application today. We look forward to welcoming a passionate Hotel Manager to our team!
Overview Job ID: Amazon Fulfillment Poland sp. z o.o. Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime, to the use of advanced technology for package delivery; Amazon consistently drives change from the front of the pack. As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. Responsibilities Manage cross-functional project lifecycles across organizations and geographies, ensuring delivery of objectives and targets Actively participate in engineering reviews, contributing to and improving proposed solutions for systems and components Collaborate with stakeholders to set priorities, establish milestones, and drive schedules, proactively addressing dependencies and mitigating issues Lead execution of systems and automated equipment designs, overseeing installation, throughput, and safety qualifications while optimizing processes Conduct effective meetings, ensuring proper documentation of discussions, decisions, and action items Provide timely and accurate project status updates, risk analyses, and mitigation plans to leadership Clearly articulate system and equipment designs, including technical specifications and capabilities, to internal and external partners Efficiently manage change order controls, purchase orders, and invoice approvals Develop and maintain strong working relationships across multiple projects and stakeholders Identify and spearhead process improvement initiatives to enhance project efficiency and value delivery A day in the life You are managing one or multiple projects that can vary in scope, complexity and duration. Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects' stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow-through on the actions and decisions. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. In addition, you may be supporting/training other engineering team members, utilizing the knowledge of Amazon's safety, mechanical, electrical and controls installation standard and guidelines. Key competencies of this position include insisting on the highest standards ensuring that contracted resources meet schedule, budgetary, safety and quality targets; analyzing and deep diving systems' performance, inventing and simplifying solutions that allow for improved processes and results; and providing technical expertise to customers and stakeholders. You are looked to as authority for risk analysis and problem solving. Basic Qualifications Relevant experience working with the MS Office suite (Word, Excel, Outlook). Advanced proficiency in verbal and written English. Advanced proficiency in verbal and written Polish Bachelor's Degree in Industrial Engineering, Mechanical Engineering, or other STEM field. Preferred Qualifications Experience in a similar field of Design/Innovation, Research and Development, Manufacturing/Process/Industrial Engineering. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations information for more details. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Based on your recent activity, you may be interested in: Posted: February 4, 2026 (Updated 9 days ago) Posted: February 12, 2026 (Updated 10 days ago) Posted: December 5, 2025 (Updated 23 days ago) Posted: November 14, 2025 (Updated 3 months ago) Posted: December 15, 2025 (Updated 23 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Feb 26, 2026
Full time
Overview Job ID: Amazon Fulfillment Poland sp. z o.o. Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime, to the use of advanced technology for package delivery; Amazon consistently drives change from the front of the pack. As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. Responsibilities Manage cross-functional project lifecycles across organizations and geographies, ensuring delivery of objectives and targets Actively participate in engineering reviews, contributing to and improving proposed solutions for systems and components Collaborate with stakeholders to set priorities, establish milestones, and drive schedules, proactively addressing dependencies and mitigating issues Lead execution of systems and automated equipment designs, overseeing installation, throughput, and safety qualifications while optimizing processes Conduct effective meetings, ensuring proper documentation of discussions, decisions, and action items Provide timely and accurate project status updates, risk analyses, and mitigation plans to leadership Clearly articulate system and equipment designs, including technical specifications and capabilities, to internal and external partners Efficiently manage change order controls, purchase orders, and invoice approvals Develop and maintain strong working relationships across multiple projects and stakeholders Identify and spearhead process improvement initiatives to enhance project efficiency and value delivery A day in the life You are managing one or multiple projects that can vary in scope, complexity and duration. Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects' stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow-through on the actions and decisions. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. In addition, you may be supporting/training other engineering team members, utilizing the knowledge of Amazon's safety, mechanical, electrical and controls installation standard and guidelines. Key competencies of this position include insisting on the highest standards ensuring that contracted resources meet schedule, budgetary, safety and quality targets; analyzing and deep diving systems' performance, inventing and simplifying solutions that allow for improved processes and results; and providing technical expertise to customers and stakeholders. You are looked to as authority for risk analysis and problem solving. Basic Qualifications Relevant experience working with the MS Office suite (Word, Excel, Outlook). Advanced proficiency in verbal and written English. Advanced proficiency in verbal and written Polish Bachelor's Degree in Industrial Engineering, Mechanical Engineering, or other STEM field. Preferred Qualifications Experience in a similar field of Design/Innovation, Research and Development, Manufacturing/Process/Industrial Engineering. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations information for more details. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Based on your recent activity, you may be interested in: Posted: February 4, 2026 (Updated 9 days ago) Posted: February 12, 2026 (Updated 10 days ago) Posted: December 5, 2025 (Updated 23 days ago) Posted: November 14, 2025 (Updated 3 months ago) Posted: December 15, 2025 (Updated 23 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Health & Safety Manager Solent - Poole - Aldershot - Oxford £55.5k - £66.7k per annum (dependent on skills and qualifications) Full Time Depot & Site based Hybrid Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more REQ5378 An excellent opportunity has arisen at SGN for the post of Health and Safety Manager, within the H&S Business Support and Improvement Team. The team provides an important role across SGN and is a great opportunity for anyone with a genuine passion for safety, has a can-do attitude and wants 'to make a difference'. We deliver safety, warmth, and comfort to homes and businesses Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute You'll engage and develop effective relationships with internal and external stakeholders. Promote and encourage compliance with all health, safety and environmental legislation and company standards. Participate and/or lead on internal compliance, assurance audits, inspections, undertake onsite technical inspections and provide feedback to stakeholders. You will be involved in Occupational Health and Safety, Process Safety, Environmental Safety, Wellbeing, Cultural and Behavioural Safety. Leading on and/or assisting with the development and implementation of safety bulletins, incident learning information & procedures. Supporting Enforcement Authority investigations/enquiries and undertaking/supporting incident investigations and implementing learning. What you will need You should act with integrity, respect, and have a positive attitude at all times. Highly motivated and flexible, being prepared to go the extra mile when required and be supportive of other H&S team members. An excellent communicator who can communicate both verbally and in writing, and influence in a clear, persuasive, and straight forward way. Develop effective relationships with colleagues and you must be able to question, challenge and hold people to account and have difficult conversations when required. Able to think ahead to anticipate issues and obstacles and flex strategies to avoid them and work efficiently to meet deadlines. Have a high attention to detail and be able to plan and manage your own time. Ideally hold a NEBOSH General Certificate or equivalent- or be working towards this level of qualification. Progression through the salary banding will require you to gain professional status through attainment of H&S qualification (eg. Certificate/ Diploma/Degree) and appropriate level IOSH membership. Good IT skills and ability to travel is an essential part of the job. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Feb 26, 2026
Full time
Health & Safety Manager Solent - Poole - Aldershot - Oxford £55.5k - £66.7k per annum (dependent on skills and qualifications) Full Time Depot & Site based Hybrid Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more REQ5378 An excellent opportunity has arisen at SGN for the post of Health and Safety Manager, within the H&S Business Support and Improvement Team. The team provides an important role across SGN and is a great opportunity for anyone with a genuine passion for safety, has a can-do attitude and wants 'to make a difference'. We deliver safety, warmth, and comfort to homes and businesses Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute You'll engage and develop effective relationships with internal and external stakeholders. Promote and encourage compliance with all health, safety and environmental legislation and company standards. Participate and/or lead on internal compliance, assurance audits, inspections, undertake onsite technical inspections and provide feedback to stakeholders. You will be involved in Occupational Health and Safety, Process Safety, Environmental Safety, Wellbeing, Cultural and Behavioural Safety. Leading on and/or assisting with the development and implementation of safety bulletins, incident learning information & procedures. Supporting Enforcement Authority investigations/enquiries and undertaking/supporting incident investigations and implementing learning. What you will need You should act with integrity, respect, and have a positive attitude at all times. Highly motivated and flexible, being prepared to go the extra mile when required and be supportive of other H&S team members. An excellent communicator who can communicate both verbally and in writing, and influence in a clear, persuasive, and straight forward way. Develop effective relationships with colleagues and you must be able to question, challenge and hold people to account and have difficult conversations when required. Able to think ahead to anticipate issues and obstacles and flex strategies to avoid them and work efficiently to meet deadlines. Have a high attention to detail and be able to plan and manage your own time. Ideally hold a NEBOSH General Certificate or equivalent- or be working towards this level of qualification. Progression through the salary banding will require you to gain professional status through attainment of H&S qualification (eg. Certificate/ Diploma/Degree) and appropriate level IOSH membership. Good IT skills and ability to travel is an essential part of the job. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Job Opportunity: Service Manager Supported Accommodation (1618) Ofsted Regulated Locations: Macclesfield (SK10) & Edgeley, Stockport (SK3) We are recruiting an experienced Service Manager to lead one Ofsted-regulated supported accommodation service for looked after young people aged 1618 click apply for full job details
Feb 26, 2026
Full time
Job Opportunity: Service Manager Supported Accommodation (1618) Ofsted Regulated Locations: Macclesfield (SK10) & Edgeley, Stockport (SK3) We are recruiting an experienced Service Manager to lead one Ofsted-regulated supported accommodation service for looked after young people aged 1618 click apply for full job details
Are you a bold, confident and charismatic language teacher with an eye on a leadership role? Are you ready to support and direct a team of teachers working with students from different cultures? If you thrive in an entrepreneurial, dynamic and busy environment. Then this might be the job for you! EF Education First's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role EF Oxford Brookes Summer School is searching for an energetic and organised individual to join our team as Academic Manager this summer. This is the perfect opportunity to develop your managerial skills whilst gaining experience within an international company. We have openings for onsite live in roles at our EF summer camp in the world famous Oxford! This role is available for 8 10 weeks during June, July & August 2026. You'll be working with the school management team and your teachers to deliver an exceptional programme for our students. This means ensuring the students have a smooth experience from being placed in a group at the best level with the right teacher through engaging classes to their unforgettable graduation. Your aim will be to ensure the quality of our academic provision to build students' confidence in actively using the language in the classroom and beyond. You'll be supporting the teachers as they plan for lessons, tracking attendance and ensuring the academic facilities and materials are in good order, observing lessons and providing feedback. We'll expect you to be the academic face of the school visible to and available for students, working closely with the Centre Manager and Activities Manager to ensure that teams work together producing a seamless summer for our students. With EF, you'll be part of a fast paced and dynamic international working environment. With over 50 years of experience, we bring together teenagers from across the globe, turning the unfamiliar into the unforgettable, by giving them the summer experience of a lifetime. Responsibilities Working with the summer management team to deliver an exceptional experience to our students, you will have the overall responsibility for the academic programme in your school You will schedule all classes, including students and rooms, using our computer systems You will be responsible for a team of 20+ teachers. Supporting them to ensure all lessons are delivered to exceptional standards. This will involve regular meetings and feedback sessions, as a group and 1 1 Teacher observations and discussing the feedback to ensure our teachers continue to develop Shares emergency duty on a rota basis You will be responsible for line managing an Academic Coordinator You will set up and run graduation ceremonies, as well as coordinating the admin that is required for these Requirements Minimum of a TEFL (CELTA preferred) Strong leadership skills with some management/team leading experience required Commitment to the highest level of customer service Sociable and fun disposition with the ability to motivate and energise others Financial and business acumen This is a live in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this English fluency and excellent communication skills Able to work independently Ability to work and thrive under pressure Clear DBS check and two references Right to work in the UK upon commencement of the start of your contract Why you will love EF Oxford Summer School Continuous professional development for all staff Work in a truly international environment Ambition is nurtured and fast tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities Employee Assistance Program External trainings on safeguarding and mental health first aid Subsidised accommodation available if necessary Cultural and academic centre of UK What do our staff say? Able to meet, work with, train and develop a large number of interesting people from all walks of life I worked with some amazing people at EF and made friends for life "I love being exposed to different cultures and I get to practice other languages." "I like all the staff and we work as a team. I also like the diversity we have within the school - both students and staff." You are encouraged to take on as many challenges as possible, which helps you progress as a professional. I have enjoyed the opportunity to forge my skills in a management position. Excellence in customer service - lovely staff and good training. EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. Want to learn more about life at EF? Follow us on social.
Feb 26, 2026
Full time
Are you a bold, confident and charismatic language teacher with an eye on a leadership role? Are you ready to support and direct a team of teachers working with students from different cultures? If you thrive in an entrepreneurial, dynamic and busy environment. Then this might be the job for you! EF Education First's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role EF Oxford Brookes Summer School is searching for an energetic and organised individual to join our team as Academic Manager this summer. This is the perfect opportunity to develop your managerial skills whilst gaining experience within an international company. We have openings for onsite live in roles at our EF summer camp in the world famous Oxford! This role is available for 8 10 weeks during June, July & August 2026. You'll be working with the school management team and your teachers to deliver an exceptional programme for our students. This means ensuring the students have a smooth experience from being placed in a group at the best level with the right teacher through engaging classes to their unforgettable graduation. Your aim will be to ensure the quality of our academic provision to build students' confidence in actively using the language in the classroom and beyond. You'll be supporting the teachers as they plan for lessons, tracking attendance and ensuring the academic facilities and materials are in good order, observing lessons and providing feedback. We'll expect you to be the academic face of the school visible to and available for students, working closely with the Centre Manager and Activities Manager to ensure that teams work together producing a seamless summer for our students. With EF, you'll be part of a fast paced and dynamic international working environment. With over 50 years of experience, we bring together teenagers from across the globe, turning the unfamiliar into the unforgettable, by giving them the summer experience of a lifetime. Responsibilities Working with the summer management team to deliver an exceptional experience to our students, you will have the overall responsibility for the academic programme in your school You will schedule all classes, including students and rooms, using our computer systems You will be responsible for a team of 20+ teachers. Supporting them to ensure all lessons are delivered to exceptional standards. This will involve regular meetings and feedback sessions, as a group and 1 1 Teacher observations and discussing the feedback to ensure our teachers continue to develop Shares emergency duty on a rota basis You will be responsible for line managing an Academic Coordinator You will set up and run graduation ceremonies, as well as coordinating the admin that is required for these Requirements Minimum of a TEFL (CELTA preferred) Strong leadership skills with some management/team leading experience required Commitment to the highest level of customer service Sociable and fun disposition with the ability to motivate and energise others Financial and business acumen This is a live in position where accommodation and full board is provided at no extra cost, there are some residential requirements attached to this English fluency and excellent communication skills Able to work independently Ability to work and thrive under pressure Clear DBS check and two references Right to work in the UK upon commencement of the start of your contract Why you will love EF Oxford Summer School Continuous professional development for all staff Work in a truly international environment Ambition is nurtured and fast tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities Employee Assistance Program External trainings on safeguarding and mental health first aid Subsidised accommodation available if necessary Cultural and academic centre of UK What do our staff say? Able to meet, work with, train and develop a large number of interesting people from all walks of life I worked with some amazing people at EF and made friends for life "I love being exposed to different cultures and I get to practice other languages." "I like all the staff and we work as a team. I also like the diversity we have within the school - both students and staff." You are encouraged to take on as many challenges as possible, which helps you progress as a professional. I have enjoyed the opportunity to forge my skills in a management position. Excellence in customer service - lovely staff and good training. EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment. Want to learn more about life at EF? Follow us on social.
Overview Haybrook Hillsborough is seeking an ambitious Branch Manager to lead a high-performing team. You will take full responsibility for the day-to-day running of the branch, driving sales growth, delivering exceptional customer service, and achieving key business targets. As Branch Manager, you'll inspire and develop your team while representing Haybrook as a trusted presence in the local community. INDBM Benefits of being a Branch Manager with Haybrook at Hillsborough: £50000 per year, complete on-target earnings £22000 to £25000 basic salary, dependent on experience Six months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly Car Allowance Enrolment onto fully-funded training course that will earn a Level 2 Estate Agent Qualification Career progression opportunities Our new company-wide Elevate incentive program Employee Assistance Programme A day in the life of a Branch Manager with Haybrook at Hillsborough: Leading daily meetings with the Estate Agency team Coaching the team to achieve KPI's Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with venders and buyers Liaising with prospective buyers and arranging property viewings in line with their needs Negotiating offers and agreeing sales Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies Essential Skills of a Branch Manager with Haybrook at Hillsborough: Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Estate Agency Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 26, 2026
Full time
Overview Haybrook Hillsborough is seeking an ambitious Branch Manager to lead a high-performing team. You will take full responsibility for the day-to-day running of the branch, driving sales growth, delivering exceptional customer service, and achieving key business targets. As Branch Manager, you'll inspire and develop your team while representing Haybrook as a trusted presence in the local community. INDBM Benefits of being a Branch Manager with Haybrook at Hillsborough: £50000 per year, complete on-target earnings £22000 to £25000 basic salary, dependent on experience Six months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly Car Allowance Enrolment onto fully-funded training course that will earn a Level 2 Estate Agent Qualification Career progression opportunities Our new company-wide Elevate incentive program Employee Assistance Programme A day in the life of a Branch Manager with Haybrook at Hillsborough: Leading daily meetings with the Estate Agency team Coaching the team to achieve KPI's Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with venders and buyers Liaising with prospective buyers and arranging property viewings in line with their needs Negotiating offers and agreeing sales Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies Essential Skills of a Branch Manager with Haybrook at Hillsborough: Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Estate Agency Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. ShareDo, recently acquired by Clio, is a cutting edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department's unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market leading client experience. Who you are You are a highly organised and engaging communicator who is passionate about technology and eager to understand both our product and the industries our clients operate in. With a strong focus on relationship building, you have experience guiding clients at all levels, helping them achieve their goals while identifying opportunities to improve their experience and outcomes. You excel working with cross functional teams, and have a relentless drive for trying and testing new tactics. Your insight helps spot risks, address training gaps, and contribute to the continuous improvement of our service. What you'll work on Building and maintaining client relationships: serving as the primary point of contact, developing long term, trusted relationships by understanding client goals at both strategic and operational levels. Leading onboarding and implementation: supporting new clients through a smooth onboarding process by delivering training, resources, and ongoing assistance in collaboration with the professional services team. Providing expert guidance: acting as a knowledgeable and trusted advisor, offering insights into the product, industry trends, and client specific needs to ensure alignment and value delivery. Engaging proactively: reaching out regularly to offer best practices, check on progress, and provide support, ensuring clients maximise the platform's capabilities. Analyzing data and reporting insights: tracking client behaviour and usage patterns to deliver data driven recommendations that enhance adoption and business results. Advocating for the customer: representing the customer's voice across teams, communicating feedback, feature requests, and concerns to drive improvements in products and services. Driving renewals and expansion: ensuring client satisfaction and outcomes that support contract renewals while identifying and nurturing opportunities to expand usage or upsell features. Developing educational resources: creating and sharing materials such as guides, webinars, and workshops to help clients deepen their understanding and use of the platform. What you bring Transparent passion and enthusiasm for your work Excellent written and verbal communication skills Proven stakeholder management and relationship building skills Proactive problem solver with a customer centric mindset and consultative approach Technical aptitude and ability to quickly learn and understand complex software solutions A self starter who pays attention to detail and has a passion for continuous learning - never afraid to ask questions and always happy to answer them Ability to methodically manage customer interactions and actions in a structured and organised manner Gravitas and ability to absorb knowledge that will make the voice heard and valued both internally and externally Experience in implementing processes and procedures Demonstrated keen interest in improving your craft by using AI Serious bonus points if you have Proven experience in pre sales, post sales, consultancy, or similar customer facing roles in a SaaS environment Experience in the legal or insurance sector Experience working in case management What you will find here Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high performing culture. Competitive, equitable salary Flexible hybrid work environment 25 days holiday + bank holidays Private healthcare with life insurance & critical illness cover Pension contribution Professional development and growth options Clioversary recognition programme with special acknowledgement at 3, 5, 7, and 10 years The expected salary range for this role is £50,200 to £67,800 GBP. Salary bands vary by region and by experience; the final offer will depend on geography, applicable experience, and skill set. Diversity, Inclusion, Belonging, and Equity (DIBE) & Accessibility We are committed to equal employment and encourage candidates from all backgrounds to apply. Our team shows up as their authentic selves and works in an environment where everyone is included, valued, and enabled to do their best work. We provide accessibility accommodations during the recruitment process; please let us know if you require any accommodation. Learn more about our culture at We only communicate with candidates through email addresses.
Feb 26, 2026
Full time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. ShareDo, recently acquired by Clio, is a cutting edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department's unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market leading client experience. Who you are You are a highly organised and engaging communicator who is passionate about technology and eager to understand both our product and the industries our clients operate in. With a strong focus on relationship building, you have experience guiding clients at all levels, helping them achieve their goals while identifying opportunities to improve their experience and outcomes. You excel working with cross functional teams, and have a relentless drive for trying and testing new tactics. Your insight helps spot risks, address training gaps, and contribute to the continuous improvement of our service. What you'll work on Building and maintaining client relationships: serving as the primary point of contact, developing long term, trusted relationships by understanding client goals at both strategic and operational levels. Leading onboarding and implementation: supporting new clients through a smooth onboarding process by delivering training, resources, and ongoing assistance in collaboration with the professional services team. Providing expert guidance: acting as a knowledgeable and trusted advisor, offering insights into the product, industry trends, and client specific needs to ensure alignment and value delivery. Engaging proactively: reaching out regularly to offer best practices, check on progress, and provide support, ensuring clients maximise the platform's capabilities. Analyzing data and reporting insights: tracking client behaviour and usage patterns to deliver data driven recommendations that enhance adoption and business results. Advocating for the customer: representing the customer's voice across teams, communicating feedback, feature requests, and concerns to drive improvements in products and services. Driving renewals and expansion: ensuring client satisfaction and outcomes that support contract renewals while identifying and nurturing opportunities to expand usage or upsell features. Developing educational resources: creating and sharing materials such as guides, webinars, and workshops to help clients deepen their understanding and use of the platform. What you bring Transparent passion and enthusiasm for your work Excellent written and verbal communication skills Proven stakeholder management and relationship building skills Proactive problem solver with a customer centric mindset and consultative approach Technical aptitude and ability to quickly learn and understand complex software solutions A self starter who pays attention to detail and has a passion for continuous learning - never afraid to ask questions and always happy to answer them Ability to methodically manage customer interactions and actions in a structured and organised manner Gravitas and ability to absorb knowledge that will make the voice heard and valued both internally and externally Experience in implementing processes and procedures Demonstrated keen interest in improving your craft by using AI Serious bonus points if you have Proven experience in pre sales, post sales, consultancy, or similar customer facing roles in a SaaS environment Experience in the legal or insurance sector Experience working in case management What you will find here Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high performing culture. Competitive, equitable salary Flexible hybrid work environment 25 days holiday + bank holidays Private healthcare with life insurance & critical illness cover Pension contribution Professional development and growth options Clioversary recognition programme with special acknowledgement at 3, 5, 7, and 10 years The expected salary range for this role is £50,200 to £67,800 GBP. Salary bands vary by region and by experience; the final offer will depend on geography, applicable experience, and skill set. Diversity, Inclusion, Belonging, and Equity (DIBE) & Accessibility We are committed to equal employment and encourage candidates from all backgrounds to apply. Our team shows up as their authentic selves and works in an environment where everyone is included, valued, and enabled to do their best work. We provide accessibility accommodations during the recruitment process; please let us know if you require any accommodation. Learn more about our culture at We only communicate with candidates through email addresses.
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Feb 26, 2026
Full time
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Salary: £40,000 £41,000 per annum (depending on experience) Location: Reigate, Surrey (with some hybrid working) Contract: Full-time Closing Date: 19th March 2026 Start date: ASAP with consideration given to notice periods Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness? Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England. We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact. About the Role This is a leadership role with both operational and strategic responsibility. You will: Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers Lead the delivery of trauma-informed, strengths-based, person-centred support Develop strong partnership networks across local authorities, charities, housing providers and churches Shape the future of Keychange s women s homelessness strategy across Surrey At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging. Who We re Looking For You will bring: Substantial experience supporting or managing services for vulnerable individuals A strong understanding of trauma, safeguarding, risk and recovery-based practice Leadership of a team delivering frontline support Previous experience managing operational budgets Proven ability to build partnerships and influence across multiple stakeholders Excellent communication and leadership skills Confidence engaging with churches and Christian networks across traditions A values-led approach aligned with Keychange s Christian ethos Desirable experience includes: Managing accommodation-based services Existing Church partnerships across Surrey Occupational requirement: This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings. What We Offer Salary of £40,000 £41,000 25 days annual leave plus bank holidays Hybrid working (with 4 days regularly site or community based) Employee Assistance Program and Life Insurance Contributory Pension Scheme with matched employer contributions Ongoing personalised learning and professional development A supportive, faith-centred, values-driven culture For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert. How to Apply Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered. Recruitment Timeline Start date: ASAP with consideration given to notice periods Deadline for submitting your application: 19 March 2026 First screening interviews, remotely: 25 March 2026 Full interviews in person in central London: 30 March 2026 Start date: ASAP with consideration given to notice period
Feb 26, 2026
Full time
Salary: £40,000 £41,000 per annum (depending on experience) Location: Reigate, Surrey (with some hybrid working) Contract: Full-time Closing Date: 19th March 2026 Start date: ASAP with consideration given to notice periods Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness? Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England. We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact. About the Role This is a leadership role with both operational and strategic responsibility. You will: Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers Lead the delivery of trauma-informed, strengths-based, person-centred support Develop strong partnership networks across local authorities, charities, housing providers and churches Shape the future of Keychange s women s homelessness strategy across Surrey At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging. Who We re Looking For You will bring: Substantial experience supporting or managing services for vulnerable individuals A strong understanding of trauma, safeguarding, risk and recovery-based practice Leadership of a team delivering frontline support Previous experience managing operational budgets Proven ability to build partnerships and influence across multiple stakeholders Excellent communication and leadership skills Confidence engaging with churches and Christian networks across traditions A values-led approach aligned with Keychange s Christian ethos Desirable experience includes: Managing accommodation-based services Existing Church partnerships across Surrey Occupational requirement: This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings. What We Offer Salary of £40,000 £41,000 25 days annual leave plus bank holidays Hybrid working (with 4 days regularly site or community based) Employee Assistance Program and Life Insurance Contributory Pension Scheme with matched employer contributions Ongoing personalised learning and professional development A supportive, faith-centred, values-driven culture For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert. How to Apply Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered. Recruitment Timeline Start date: ASAP with consideration given to notice periods Deadline for submitting your application: 19 March 2026 First screening interviews, remotely: 25 March 2026 Full interviews in person in central London: 30 March 2026 Start date: ASAP with consideration given to notice period
Senior Asset Manager to oversee a team of Building Surveyors carrying out planned works refurbishment projects for residential properties across the West Midlands. Client Details A forward thinking and growing provider of affordable living accommodation across the West Midlands. Description A remote home-based role covering the West Midlands Managing the refurbishments and planned maintenance for residential properties Direct line management for a team of Building Surveyors Overseeing external contractors delivering maintenance upgrades for the property portfolio Management of Fire Risk Assessments EPC's and stock condition programmes Property compliance and M&E H&S and CDM Budget management Strategic planning Profile Experience in leading a team of building surveyors Understanding of the affordable housing or care sectors property regulations Proven track record managing planned refurbishment construction projects Relevant construction/property qualifications Job Offer Circa £75,000 salary Home based Remote and flexible working Employer % contribution pension scheme Excellent company benefits
Feb 26, 2026
Full time
Senior Asset Manager to oversee a team of Building Surveyors carrying out planned works refurbishment projects for residential properties across the West Midlands. Client Details A forward thinking and growing provider of affordable living accommodation across the West Midlands. Description A remote home-based role covering the West Midlands Managing the refurbishments and planned maintenance for residential properties Direct line management for a team of Building Surveyors Overseeing external contractors delivering maintenance upgrades for the property portfolio Management of Fire Risk Assessments EPC's and stock condition programmes Property compliance and M&E H&S and CDM Budget management Strategic planning Profile Experience in leading a team of building surveyors Understanding of the affordable housing or care sectors property regulations Proven track record managing planned refurbishment construction projects Relevant construction/property qualifications Job Offer Circa £75,000 salary Home based Remote and flexible working Employer % contribution pension scheme Excellent company benefits
Creative Support own and manage a portfolio of supported accommodation across the country. We require an individual with experience of inspecting properties, devising schedules of works and co-ordinating property works to work as part of our busy Property Services Team based in Stockport. The Project Co-ordinator will contribute to the effective maintenance of company property assets and co-ordinate a variety of property related works including urgent repair works, reconfiguration works and refurbishment projects. The Project Co-ordinator will attend properties post works to sign off on quality. The Project Co-ordinator will be based with and work closely with the Stockport office-based Property Services Team. They will also work with senior staff at Creative Support services across the country, building consultants, external contractors and the in-house maintenance team. Applicants must have excellent written skills and be confident in following up post inspection via email and/or letter with findings from inspection and recommendations for next steps. Applicants should hold a full driving license and be willing to travel. Applicants must share Creative Support's WE CARE values: Welcoming, Empowering, Compassionate, Aspirational, Respectful and Effective. If you would like to know more about the position, please contact the Property Services Manager, Olivia Turley, on or call Vacancy Reference Number: 91185 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK
Feb 26, 2026
Full time
Creative Support own and manage a portfolio of supported accommodation across the country. We require an individual with experience of inspecting properties, devising schedules of works and co-ordinating property works to work as part of our busy Property Services Team based in Stockport. The Project Co-ordinator will contribute to the effective maintenance of company property assets and co-ordinate a variety of property related works including urgent repair works, reconfiguration works and refurbishment projects. The Project Co-ordinator will attend properties post works to sign off on quality. The Project Co-ordinator will be based with and work closely with the Stockport office-based Property Services Team. They will also work with senior staff at Creative Support services across the country, building consultants, external contractors and the in-house maintenance team. Applicants must have excellent written skills and be confident in following up post inspection via email and/or letter with findings from inspection and recommendations for next steps. Applicants should hold a full driving license and be willing to travel. Applicants must share Creative Support's WE CARE values: Welcoming, Empowering, Compassionate, Aspirational, Respectful and Effective. If you would like to know more about the position, please contact the Property Services Manager, Olivia Turley, on or call Vacancy Reference Number: 91185 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK
