Your new company A property organisation specialising in the ownership and management of some of the UK's best and most sustainable real estate. They have a portfolio of high-quality commercial properties across London. They are passionate about managing their business in an environmentally and socially responsible way. Leveraging on their best-in-class platform and proven expertise in development, repositioning and active asset management to create and manage the best possible outcomes for their stakeholders on a long-term basis. Your new role An opportunity has arisen to work within Technology, to lead the Technology Business Partner team to identify opportunities for improving business output and performance through the strategic use of technology. The roleholder will be instrumental in helping to shift the business culture towards greater technology awareness and adoption. The role involves leading a team of Tech Business Partners and the QA team, working closely with the Senior Leadership team. Leadership and Team Management: Lead, mentor, and develop a team of five Business Analysts and QA professionals; fostering a collaborative and high-performance team culture. Strategic Partnership: Act as a liaison between the technology department and other business units, collaborating with senior leadership to identify and prioritise technology initiatives that drive business growth and efficiency. Provide deep strategic insights and recommendations to enhance business processes through technology, ensuring alignment with long-term business goals. This role requires a visionary approach to technology integration, focusing on transformative business impact and strategic value. Change Management: Drive initiatives to increase tech awareness and adoption across the organisation. Develop and deliver training materials and programmes to enhance technology proficiency amongst employees Technology Change Requests: Lead the Tech Business Partner team to translate business needs into technical requirements, design optimal solutions with software teams, and manage the Technology Change Plan for timely project delivery Quality Assurance: Work with the Senior Test Analyst to ensure the highest standards of quality in technology solutions, implement best practices in QA processes and methodologies, and ensure timely and effective testing of technology solutions. What you'll need to succeed : You will have a strategic mindset with the ability to identify and analyse potential opportunities to improve processes, technology etc. Experience of working in a Business Analysis capacity - with the ability to act as the conduit between business and technology to successfully translate requirements. Knowledge of the software development life cycle methodologies, system testing and software QA best practices. Experience in a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word, Excel and PowerPoint. What you'll get in return £80K basic salary 15% pension 25% discretionary bonus Hybrid working - 4 days in the office 25 days of annual leave Group Income Protection Several others What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Full time
Your new company A property organisation specialising in the ownership and management of some of the UK's best and most sustainable real estate. They have a portfolio of high-quality commercial properties across London. They are passionate about managing their business in an environmentally and socially responsible way. Leveraging on their best-in-class platform and proven expertise in development, repositioning and active asset management to create and manage the best possible outcomes for their stakeholders on a long-term basis. Your new role An opportunity has arisen to work within Technology, to lead the Technology Business Partner team to identify opportunities for improving business output and performance through the strategic use of technology. The roleholder will be instrumental in helping to shift the business culture towards greater technology awareness and adoption. The role involves leading a team of Tech Business Partners and the QA team, working closely with the Senior Leadership team. Leadership and Team Management: Lead, mentor, and develop a team of five Business Analysts and QA professionals; fostering a collaborative and high-performance team culture. Strategic Partnership: Act as a liaison between the technology department and other business units, collaborating with senior leadership to identify and prioritise technology initiatives that drive business growth and efficiency. Provide deep strategic insights and recommendations to enhance business processes through technology, ensuring alignment with long-term business goals. This role requires a visionary approach to technology integration, focusing on transformative business impact and strategic value. Change Management: Drive initiatives to increase tech awareness and adoption across the organisation. Develop and deliver training materials and programmes to enhance technology proficiency amongst employees Technology Change Requests: Lead the Tech Business Partner team to translate business needs into technical requirements, design optimal solutions with software teams, and manage the Technology Change Plan for timely project delivery Quality Assurance: Work with the Senior Test Analyst to ensure the highest standards of quality in technology solutions, implement best practices in QA processes and methodologies, and ensure timely and effective testing of technology solutions. What you'll need to succeed : You will have a strategic mindset with the ability to identify and analyse potential opportunities to improve processes, technology etc. Experience of working in a Business Analysis capacity - with the ability to act as the conduit between business and technology to successfully translate requirements. Knowledge of the software development life cycle methodologies, system testing and software QA best practices. Experience in a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word, Excel and PowerPoint. What you'll get in return £80K basic salary 15% pension 25% discretionary bonus Hybrid working - 4 days in the office 25 days of annual leave Group Income Protection Several others What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
The post holder must have the right to live and work in the location they are applying for. About the Role Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon. MAP seeks a Head of Logistics Systems and Training to lead the development and implementation of standardized logistics policies, procedures, and tools (excluding procurement). This role is central to ensuring that logistics systems are fit-for-purpose, efficient, compliant, and supportive of MAP s medical aid delivery across the occupied Palestinian territory and Lebanon. A key focus will be on staff capacity building and field support to ensure high-quality logistics practices aligned with medical and humanitarian standards. About You You are an experienced humanitarian logistician who enjoys designing and building systems, ways of working, and governance to support more effective logistics processes and function. You have a broad range of expertise across warehousing, transport, customs and fleet management, and particular experience in health supply chains and medical logistics. You are able to bring a team with you through training to develop adherence to policies and procedures, and apply your experience in emergency response to give context appropriate advice. A solid communicator, you convey both the detail of processes and the reasons behind them to ensure buy-in from stakeholders at all levels of the organisation Duties and key responsibilities 1. Policy and Systems Development • Develop, document, and roll out logistics policies and SOPs in the following key areas: o Warehousing and cold chain management (with sensitivity to medical supply needs) o Stock control, inventory, and distribution tracking o Fleet and transport management (including movement of medical supplies across checkpoints and borders) o Asset tracking and management o Import/export procedures and customs clearance, especially for medical goods o Logistics record-keeping and audit readiness • Ensure that logistics systems are context-appropriate, compliant with MAP s internal policies, donor regulations, and relevant health standards (e.g., WHO guidelines, GMP). • Ensure that there is one version of the truth in MAP s logistics systems, working with other systems, projects, and governance bodies as required. • Support the development of the required systems to enable improvements in the supply chain function. 2. Training • Conduct multiple needs assessments to identify logistics training gaps across MAP s country offices. • Develop training materials such as competency frameworks, learning and development programmes, and associated training materials tailored to MAP s operational and medical logistics context. • Deliver training and coaching to logistics, operations, and program staff in Lebanon and the oPt (West Bank and Gaza). • Build staff capacity in cold chain, medical warehousing, and cross-border logistics procedures. • Establish systems for ongoing learning, including refresher trainings and knowledge sharing. 3. Quality Assurance and Compliance • Monitor field implementation of logistics procedures and identify areas for improvement. • Ensure all MAP medical logistics operations conform to Good Distribution Practice (GDP) standards. • Support internal audits and donor reviews by ensuring logistics documentation is in place and systems are audit-ready. • Work with MAP s MEAL and Operations teams to develop KPIs and performance metrics for logistics operations. • Develop and maintain a logistics risk management plan (RMP) and corrective and preventive actions (CAPA) plan, supporting the identification, assessment, and prioritisation of risks. 4. Operational Support • Provide technical support to country teams during emergency responses, including surge capacity for logistics planning and setup. • Liaise with program teams to ensure alignment between logistics support and medical programmatic needs. • Work closely with MAP's Procurement function to ensure consistency between Procurement and Logistics systems, policies, and procedures. PERSON SPECIFICATION Essential: • University degree in Logistics, Supply Chain Management, Humanitarian Operations, Public Health Logistics, or related field. • Significant experience in humanitarian logistics, including field-based experience in complex or protracted crisis contexts. • Demonstrable experience developing logistics SOPs and operational tools (excluding procurement). • Experience developing and implementing logistics systems (e.g. inventory management, e-assets). • Strong training and facilitation skills, including ability to work across cultures and languages. • Knowledge of Good Distribution Practice, cold chain and medical logistics standards. • Familiarity with customs, import/export, and movement constraints in occupied and conflict-affected areas. • Understanding of donor compliance frameworks (e.g., FCDO, ECHO, UN agencies). • Prior experience with medical or public health-focused NGOs. Desirable: • Arabic language skills (spoken and written). • Experience working in or on the occupied Palestinian territory and/or Lebanon. • Prior experience with medical or public health-focused NGOs. • Knowledge of humanitarian standards such as Sphere, Core Humanitarian Standard (CHS), and WHO guidelines. • Familiarity with the software development life-cycle. Personal attributes and other requirements • Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding. • Commitment to anti-discriminatory practice and equal opportunities. • Commitment to upholding the rights of people facing disadvantage and discrimination. • Commitment to the values and ethos of MAP. • Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
Oct 01, 2025
Full time
The post holder must have the right to live and work in the location they are applying for. About the Role Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon. MAP seeks a Head of Logistics Systems and Training to lead the development and implementation of standardized logistics policies, procedures, and tools (excluding procurement). This role is central to ensuring that logistics systems are fit-for-purpose, efficient, compliant, and supportive of MAP s medical aid delivery across the occupied Palestinian territory and Lebanon. A key focus will be on staff capacity building and field support to ensure high-quality logistics practices aligned with medical and humanitarian standards. About You You are an experienced humanitarian logistician who enjoys designing and building systems, ways of working, and governance to support more effective logistics processes and function. You have a broad range of expertise across warehousing, transport, customs and fleet management, and particular experience in health supply chains and medical logistics. You are able to bring a team with you through training to develop adherence to policies and procedures, and apply your experience in emergency response to give context appropriate advice. A solid communicator, you convey both the detail of processes and the reasons behind them to ensure buy-in from stakeholders at all levels of the organisation Duties and key responsibilities 1. Policy and Systems Development • Develop, document, and roll out logistics policies and SOPs in the following key areas: o Warehousing and cold chain management (with sensitivity to medical supply needs) o Stock control, inventory, and distribution tracking o Fleet and transport management (including movement of medical supplies across checkpoints and borders) o Asset tracking and management o Import/export procedures and customs clearance, especially for medical goods o Logistics record-keeping and audit readiness • Ensure that logistics systems are context-appropriate, compliant with MAP s internal policies, donor regulations, and relevant health standards (e.g., WHO guidelines, GMP). • Ensure that there is one version of the truth in MAP s logistics systems, working with other systems, projects, and governance bodies as required. • Support the development of the required systems to enable improvements in the supply chain function. 2. Training • Conduct multiple needs assessments to identify logistics training gaps across MAP s country offices. • Develop training materials such as competency frameworks, learning and development programmes, and associated training materials tailored to MAP s operational and medical logistics context. • Deliver training and coaching to logistics, operations, and program staff in Lebanon and the oPt (West Bank and Gaza). • Build staff capacity in cold chain, medical warehousing, and cross-border logistics procedures. • Establish systems for ongoing learning, including refresher trainings and knowledge sharing. 3. Quality Assurance and Compliance • Monitor field implementation of logistics procedures and identify areas for improvement. • Ensure all MAP medical logistics operations conform to Good Distribution Practice (GDP) standards. • Support internal audits and donor reviews by ensuring logistics documentation is in place and systems are audit-ready. • Work with MAP s MEAL and Operations teams to develop KPIs and performance metrics for logistics operations. • Develop and maintain a logistics risk management plan (RMP) and corrective and preventive actions (CAPA) plan, supporting the identification, assessment, and prioritisation of risks. 4. Operational Support • Provide technical support to country teams during emergency responses, including surge capacity for logistics planning and setup. • Liaise with program teams to ensure alignment between logistics support and medical programmatic needs. • Work closely with MAP's Procurement function to ensure consistency between Procurement and Logistics systems, policies, and procedures. PERSON SPECIFICATION Essential: • University degree in Logistics, Supply Chain Management, Humanitarian Operations, Public Health Logistics, or related field. • Significant experience in humanitarian logistics, including field-based experience in complex or protracted crisis contexts. • Demonstrable experience developing logistics SOPs and operational tools (excluding procurement). • Experience developing and implementing logistics systems (e.g. inventory management, e-assets). • Strong training and facilitation skills, including ability to work across cultures and languages. • Knowledge of Good Distribution Practice, cold chain and medical logistics standards. • Familiarity with customs, import/export, and movement constraints in occupied and conflict-affected areas. • Understanding of donor compliance frameworks (e.g., FCDO, ECHO, UN agencies). • Prior experience with medical or public health-focused NGOs. Desirable: • Arabic language skills (spoken and written). • Experience working in or on the occupied Palestinian territory and/or Lebanon. • Prior experience with medical or public health-focused NGOs. • Knowledge of humanitarian standards such as Sphere, Core Humanitarian Standard (CHS), and WHO guidelines. • Familiarity with the software development life-cycle. Personal attributes and other requirements • Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding. • Commitment to anti-discriminatory practice and equal opportunities. • Commitment to upholding the rights of people facing disadvantage and discrimination. • Commitment to the values and ethos of MAP. • Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends. Disclaimer MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
Your new company Our client is a leading provider of integrated support services for the UK's military infrastructure. This organisation is responsible for the design, construction, and ongoing management of modern living and working environments for armed forces personnel. The company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready facilities. Your new role A senior technology leadership opportunity is available, reporting directly to the Director of Business Services. The Head of IT is responsible for ensuring that technology services, infrastructure, and operations effectively support business needs and align with corporate IT direction. This role is key to enabling business performance through reliable, secure, and scalable IT solutions. The Head of IT works closely with corporate IT, business functions, and digital leadership to ensure IT capabilities are aligned with strategic priorities, operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers. Key Responsibilities: Lead the delivery of IT services to meet business expectations, ensuring performance, reliability, and responsiveness. Develop and implement a comprehensive cyber security strategy aligned with business objectives and compliance requirements, including risk management and incident response planning. Ensure the security and integrity of IT infrastructure, adhering to relevant standards and policies. Collaborate with digital leadership to ensure IT platforms support innovation and transformation. Lead technology initiatives to enhance user experience and enable innovation. Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement. Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction. Develop and implement IT plans that align with business strategy and priorities. Lead and develop the IT team, fostering a culture of accountability, service excellence, and professional growth. Manage the IT budget, ensuring value for money and strategic investment in core capabilities. This position is suited to an experienced IT leader seeking a new challenge in a complex, multi-stakeholder environment. What you'll need to succeed You will need to demonstrate IT leadership experience, with a proven track record in IT service delivery management. Experience managing within IT security frameworks such as ISO27001 or NIST is essential. You should have a strong understanding of data protection regulations and standards, including GDPR, and experience ensuring organisational compliance. The role requires the ability to identify, analyse, and prioritise cyber security risks to the business. You will have experience with IT system implementations, as well as hiring, managing, and retaining a team of technology professionals. Project management experience is required, along with experience in both line and matrix management of IT support staff. Strong customer service skills are important, with the ability to understand business priorities and align IT delivery accordingly. You should be an expert in managing third-party suppliers and have comprehensive technical knowledge of IT infrastructure. An in-depth understanding of business activities, delivery models, and business processes is required, as is the ability to monitor industry benchmarks and competitors to drive efficiency improvements in IT delivery. Experience managing customer relationships with senior-level management and shaping Service Level Agreements with customers and service providers is also essential.The ideal candidate will have strong interpersonal and communication skills, both verbal and written. You should be proficient in planning, problem-solving, and organisational skills, with the ability to anticipate the implications of decisions. Self-motivation, initiative, and determination to meet objectives are important, as is the ability to adapt to change and handle uncertainty. You will be an effective team leader, able to motivate and delegate, and capable of working both independently and collaboratively as part of a wider team. What you'll get in return The benefits package includes 25 days of holiday plus bank holidays, with the option to buy or sell additional days each year. The role offers a car allowance of £8,000 or the choice of a company car. Additional benefits include private medical healthcare and a range of flexible options such as life assurance, dental coverage, discounted gym memberships, and retailer discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 23, 2025
Full time
Your new company Our client is a leading provider of integrated support services for the UK's military infrastructure. This organisation is responsible for the design, construction, and ongoing management of modern living and working environments for armed forces personnel. The company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready facilities. Your new role A senior technology leadership opportunity is available, reporting directly to the Director of Business Services. The Head of IT is responsible for ensuring that technology services, infrastructure, and operations effectively support business needs and align with corporate IT direction. This role is key to enabling business performance through reliable, secure, and scalable IT solutions. The Head of IT works closely with corporate IT, business functions, and digital leadership to ensure IT capabilities are aligned with strategic priorities, operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers. Key Responsibilities: Lead the delivery of IT services to meet business expectations, ensuring performance, reliability, and responsiveness. Develop and implement a comprehensive cyber security strategy aligned with business objectives and compliance requirements, including risk management and incident response planning. Ensure the security and integrity of IT infrastructure, adhering to relevant standards and policies. Collaborate with digital leadership to ensure IT platforms support innovation and transformation. Lead technology initiatives to enhance user experience and enable innovation. Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement. Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction. Develop and implement IT plans that align with business strategy and priorities. Lead and develop the IT team, fostering a culture of accountability, service excellence, and professional growth. Manage the IT budget, ensuring value for money and strategic investment in core capabilities. This position is suited to an experienced IT leader seeking a new challenge in a complex, multi-stakeholder environment. What you'll need to succeed You will need to demonstrate IT leadership experience, with a proven track record in IT service delivery management. Experience managing within IT security frameworks such as ISO27001 or NIST is essential. You should have a strong understanding of data protection regulations and standards, including GDPR, and experience ensuring organisational compliance. The role requires the ability to identify, analyse, and prioritise cyber security risks to the business. You will have experience with IT system implementations, as well as hiring, managing, and retaining a team of technology professionals. Project management experience is required, along with experience in both line and matrix management of IT support staff. Strong customer service skills are important, with the ability to understand business priorities and align IT delivery accordingly. You should be an expert in managing third-party suppliers and have comprehensive technical knowledge of IT infrastructure. An in-depth understanding of business activities, delivery models, and business processes is required, as is the ability to monitor industry benchmarks and competitors to drive efficiency improvements in IT delivery. Experience managing customer relationships with senior-level management and shaping Service Level Agreements with customers and service providers is also essential.The ideal candidate will have strong interpersonal and communication skills, both verbal and written. You should be proficient in planning, problem-solving, and organisational skills, with the ability to anticipate the implications of decisions. Self-motivation, initiative, and determination to meet objectives are important, as is the ability to adapt to change and handle uncertainty. You will be an effective team leader, able to motivate and delegate, and capable of working both independently and collaboratively as part of a wider team. What you'll get in return The benefits package includes 25 days of holiday plus bank holidays, with the option to buy or sell additional days each year. The role offers a car allowance of £8,000 or the choice of a company car. Additional benefits include private medical healthcare and a range of flexible options such as life assurance, dental coverage, discounted gym memberships, and retailer discounts. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members. What you'll do Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals Ensure legal compliance, safe working practices and effective asset management in line with company policy Drive team engagement through regular feedback, recognition and coaching sessions Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved What you'll need Proven experience managing and developing field-based teams in a performance driven environment Strong leadership and coaching skills with a track record of delivering against KPIs Excellent interpersonal, communication and influencing skills across all levels Commercial awareness and a strong understanding of service-led operations Sound knowledge of compliance, health and safety standards and the breakdown recovery sector Desirable qualifications NVQ Level 4 or equivalent in management (Or willingness to work towards this) Frontline management experience FSA compliance knowledge What you'll get with the RAC Work pattern of 40-hours weekly Family leave support including paid time off, flexibility and resources to help balance work and family commitments Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options Free RAC Ultimate Complete Breakdown Service from day one Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more About us The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.
Sep 22, 2025
Full time
Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you'll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members. What you'll do Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals Ensure legal compliance, safe working practices and effective asset management in line with company policy Drive team engagement through regular feedback, recognition and coaching sessions Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved What you'll need Proven experience managing and developing field-based teams in a performance driven environment Strong leadership and coaching skills with a track record of delivering against KPIs Excellent interpersonal, communication and influencing skills across all levels Commercial awareness and a strong understanding of service-led operations Sound knowledge of compliance, health and safety standards and the breakdown recovery sector Desirable qualifications NVQ Level 4 or equivalent in management (Or willingness to work towards this) Frontline management experience FSA compliance knowledge What you'll get with the RAC Work pattern of 40-hours weekly Family leave support including paid time off, flexibility and resources to help balance work and family commitments Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options Free RAC Ultimate Complete Breakdown Service from day one Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more About us The RAC have been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business goes from strength to strength, we're looking for skilled Vehicle Technicians to join our team. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.
