26 jobs found

As a Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. You'll support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. You'll also help us improve how we work by supporting smarter, more automated and self-service solutions. What you'll be doing as a Service Desk Agent Act as the first point of contact for IT incidents and service requests. Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face. Log, track, and manage tickets accurately using ServiceNow. Provide 1st and 2nd line support for hardware, software, and access issues. Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology. Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker. Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows. Carry out basic site support activities, including daily walkaround checks and meeting room support. Work closely with Incident Management and Request Fulfilment teams to improve resolution quality and speed. Take ownership of issues and keep users updated throughout the lifecycle of their request. Contribute ideas to improve service, increase first-time fixes, and enhance the user experience. Base location: Camelford House, 89 Albert Embankment, London SE1 7TP This role includes supporting users across Thames Water locations, including Reading, through site visits, Digital Drop-in Clinics, and roadshows. What you should bring to the role Experience supporting users in an IT service desk or technical support environment. Strong customer service skills with a focus on delivering a positive user experience. Confidence working with Microsoft 365 and Windows operating systems. Ability to troubleshoot hardware, software, and access issues. Experience using a service management tool. (such as ServiceNow or similar) Clear communication skills, able to explain technical issues in a simple and helpful way. Good organisation skills with the ability to manage multiple priorities. A proactive mindset, taking ownership and seeing issues through to resolution. A collaborative approach and willingness to share knowledge with the team. The essential criteria to help you succeed in this role is: Experience in an IT support or service desk environment. Strong customer service and communication skills, with the confidence to support stakeholders at all levels, including senior leaders. Strong understanding of Microsoft Windows and Microsoft 365. Ability to troubleshoot common IT issues across hardware, software, and user access. Experience using an IT service management tool. (e.g. ServiceNow or similar) Ability to prioritise workload and work effectively in a fast-paced environment. Extra qualities that would be a great fit for our team: ITIL Foundation certification or awareness of IT service management principles. Experience supporting Azure Active Directory, multi-factor authentication, and self-service password reset tools. Familiarity with Intune or System Centre Configuration Manager. Experience supporting meeting room or audio-visual technology. Experience working in a large, complex organisation. What's in it for you? Competitive salary up to £38,000 per annum depending on experience. Annual Leave: 24 days holiday per year increasing to 28 with length of service. (plus bank holidays) Performance-related pay plan linked to company performance. Generous pension scheme through AON. Access to a wide range of health and wellbeing benefits including physiotherapy, counselling, Cycle to Work scheme, shopping discounts, and life assurance. Learning and development opportunities within a large digital and technology function. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

ServiceNow Developer Contract - Hybrid Based in London 400 - 500 per day insideIR35 We are hiring for a ServiceNow Developer to join a collaborative engineering team responsible for enhancing a business-critical enterprise platform used by partners and customers across multiple international markets. As a ServiceNow Developer, you will be responsible for designing, developing and supporting scalable solutions across the ServiceNow platform. Working alongside Product Managers, Business Analysts and Engineers, you will help deliver high-quality features that improve business processes and user experience. Responsibilities: Design, develop and maintain ServiceNow applications and platform enhancements. Translate business requirements into robust technical solutions. Develop and support Service Portal/Employee Centre functionality. Build integrations using REST APIs and modern web technologies. Participate in Agile ceremonies including sprint planning, refinement, etc. Troubleshoot production issues and perform root cause analysis. Contribute to code reviews, technical documentation and engineering best practices. Work closely with cross-functional teams to deliver high-quality software. Skills & Experience: 3-7+ years commercial ServiceNow development experience. Strong JavaScript development skills. Experience with Service Portal or Employee Centre development. Solid knowledge of Business Rules, Flow Designer, Client Scripts, UI Policies and Script Includes. Experience building and consuming REST APIs. Agile development experience. Excellent analytical, troubleshooting and communication skills. It would be an advantage if you had any experience with the following: ServiceNow Customer Service Management (CSM) and experience of working in large enterprise or global technology environments. If you are an experienced ServiceNow Developer looking to work on large-scale enterprise solutions within a collaborative and forward-thinking team, please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Application Operations EngineerLocation: Exeter (1 day per week onsite) Contract: 12 Months Security Clearance: Active SC Clearance Required Rate: Competitive (Inside IR35, subject to confirmation) Application Operations Engineer - SC Cleared We are seeking an experienced Application Operations Engineer to join a key public sector programme supporting the evolution of a critical forecasting platform used by Operational Meteorologists across the UK. This is an exciting opportunity to become part of the OPV Vortex Support Team, supporting the rollout and ongoing operation of the Vortex platform, a modern solution that launched in 2025 and is set to replace Legacy forecasting systems. Key Responsibilities Configure and manage products within the Vortex platform. Develop and maintain product configurations using:Handlebars.js/Mustache.js for product template logic Typst for product output layouts Support the onboarding of new products by working closely with Product Managers, Service Delivery Managers and other stakeholders. Reconfigure and enhance products following onboarding activities. Manage incidents, problems and change requests through ServiceNow. Monitor and maintain application services to ensure reliability, availability and performance. Investigate and resolve application, service and operational issues. Contribute to testing activities, system verification and feedback processes. Support routine maintenance, administration and operational activities. Work collaboratively within the Vortex Support Team as the service continues to mature and expand. Essential Skills Experience Experience supporting and maintaining enterprise applications or application services. Experience with Incident, Problem and Change Management processes. Experience using ServiceNow or similar ITSM tools. Ability to manage multiple priorities and take ownership of issues through to resolution. Understanding of configuration management and maintaining secure environments. Experience supporting service availability and performance targets. Exposure to testing methodologies and executing test scripts. Desirable Skills Experience with Handlebars.js or Mustache.js templating. Exposure to Typst or similar document/layout generation technologies. Experience within operational support, DevOps, SRE or application support environments. If you are an SC Cleared Application Operations Engineer looking to support a high-profile, business-critical platform and contribute to the future of operational forecasting capabilities, wed love to hear from you. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Director, Head of Technology Resilience and Production Operations London (Hybrid) Banking Sector up to 140,000 + Bonus + Benefits Are you ready to shape the resilience strategy of a global financial institution and make your voice heard at the top table? This is a rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi-million-pound platform strategy, and lead a team of around 25 through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre of Excellence platform, delivering high-quality MI, dashboards and executive-level reporting on KPIs, SLAs and risk Design and manage the Technology Resilience framework, including business impact analysis, Disaster Recovery exercises (cyber-attack, ransomware, infrastructure failure scenarios) and Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget, licensing and vendor relationships, and lead, develop and grow your team while embedding a strong risk and compliance culture Interpret regulatory requirements (including DORA) and translate them into business-aligned resilience and security controls What you'll bring: Extensive, proven experience setting and executing enterprise-wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances A strong track record leading Incident, Problem, Event and Change Management functions in a regulated financial services environment, including Priority 1 outage management and root cause investigation Proven experience managing audits, regulatory reviews and resilience testing, with the ability to influence senior stakeholders across CIO, Risk, Compliance and Audit Solid experience across infrastructure and cloud platforms (AWS, Azure, Oracle), with advanced ServiceNow proficiency for incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI-driven service management Ready to take on a role where your leadership genuinely shapes resilience at scale? Apply now to find out more. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head of DevOps/SRE Operations, ServiceNow, ITIL 4, ISO22301, DORA compliance, Disaster Recovery, AWS/Azure/Oracle Cloud, CBCP, MBCI. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Power Platform Developer 3 months initially - extensions London - hybrid 495 per day inside IR35 - Umbrella only Hold active or eligible for SC security clearance The Power Platform Developer / Engineer will design, configure, build, test and support digital solutions using the Microsoft Power Platform. The role will help transform manual, paper-based or inefficient business processes into secure, user-centred and maintainable digital services. The postholder will work with product managers, business analysts, service owners, architects, testers, data specialists, security teams and end users to develop solutions that meet business needs, comply with government standards, and support wider digital transformation. This role combines low-code configuration, pro-code development, integration, automation, data modelling, testing, support and platform governance. Key Responsibilities 1. Solution Design and Development Design, configure and develop solutions using Power Apps , Power Automate , Dataverse , Power Pages , Copilot Studio and related Microsoft 365 services. Build canvas apps, model-driven apps, automated workflows, approvals, forms, dashboards and lightweight business applications. Translate user needs and business requirements into effective digital solutions. Apply modern development standards, including reusable components, documented configuration, secure design and structured deployment. Use Power Platform development tools such as solutions, environments, connection references, environment variables and pipelines. 2. Configuration Engineering Configure Power Platform components in line with agreed design patterns and governance standards. Manage Dataverse tables, columns, views, forms, business rules, security roles and application lifecycle settings. Configure Power Automate flows for business process automation, notifications, approvals and integrations. Configure Power Pages where external-facing or self-service user experiences are required. Support configuration of connectors, gateways, service accounts and data connections in line with organisational policies. 3. Integration and Data Integrate Power Platform solutions with Microsoft 365 services such as SharePoint, Teams, Outlook, Excel, OneDrive and Power BI. Support integration with enterprise platforms such as CLIO Operate, ServiceNow, Azure services or line-of-business systems where required. Design simple and effective data models using Dataverse, SharePoint Lists or approved data sources. Ensure data is structured, secure, accessible and aligned with information governance requirements. Work with data teams to support reporting, analytics and data quality requirements. 4. Testing and Quality Assurance Develop and execute unit, system and user acceptance testing for Power Platform solutions. Support test planning, defect triage and release readiness activity. Ensure solutions are reliable, accessible, performant and supportable. Apply version control, peer review and deployment practices where appropriate. Document test outcomes and support service acceptance into live operation. 5. Security, Compliance and Governance Build solutions that comply with organisational security, data protection, records management and accessibility requirements. Apply role-based access controls, data loss prevention policies, environment strategy and connector governance. Work with cyber security, information governance and architecture teams to ensure solutions are secure by design. Support DPIAs, risk assessments, technical documentation and service assurance activities where required. Ensure solutions follow government and departmental standards for secure, accessible and maintainable digital services. 6. Service Support and Continuous Improvement Support live Power Platform services, including incident investigation, defect resolution and minor enhancements. Monitor performance, usage, failures and flow runs. Maintain documentation for support teams, service owners and users. Identify opportunities to simplify, automate or improve existing processes. Contribute to continuous improvement of Power Platform standards, reusable components and delivery methods. 7. Collaboration and User-Centred Delivery Work in multidisciplinary teams with product, delivery, technical, data and business colleagues. Engage with users to understand needs, pain points and service outcomes. Contribute to discovery, alpha, beta and live phases of digital service delivery. Communicate technical information clearly to non-technical stakeholders. Support knowledge sharing, community of practice activity and upskilling of citizen developers where appropriate. Essential Skills and Experience Technical Skills The successful candidate will be able to demonstrate experience in: Developing and configuring solutions using Microsoft Power Platform . Building Power Apps , including canvas apps and model-driven apps. Creating and maintaining Power Automate cloud flows. Working with Dataverse , including tables, relationships, forms, views and security roles. Using Microsoft 365 data sources such as SharePoint Lists, Excel, Outlook and Teams. Managing Power Platform solutions across development, test and production environments. Understanding Power Platform environment strategy, connectors, DLP policies and governance. Applying testing, documentation and deployment practices. Troubleshooting issues across apps, flows, data sources and permissions. Understanding accessibility, security and data protection considerations. Development and Engineering Skills The postholder will: Design, build, test, correct and document applications or configurations. Apply modern development standards and reusable design patterns. Write clean, maintainable and secure configuration or code. Use structured testing and release methods. Support services through development, transition and live operation. Work collaboratively in an agile, multidisciplinary environment. Desirable Skills and Experience Desirable experience may include: Experience with Power Pages . Experience with Copilot Studio . Experience with Power BI integration and reporting. Experience with Azure DevOps , GitHub or Microsoft Power Platform pipelines. Experience with Azure Logic Apps , Azure Functions or API integrations. Experience of working in a UK government, public sector or regulated environment.yea Understanding of the GDS Service Standard , accessibility requirements and government digital delivery phases. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

GC148: Application Operations Engineer Location: Exeter (12-month contract, 1 day per week on site). Salary: Up to £530 per day Overview: As an Applications Operations Engineer in the Support Team, you will be part of the team supporting a new platform as it gets developed and increases in use. Specifically, this role will focus on configuring and managing the data products that need to be set up to ensure that Operational Meteorologists can use the system. Key Responsibilities: • Configuring products on the Vortex platform o Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts) • Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers • Reconfiguring these products once they have been onboarded • Working as part the team • Manage Changes, Incidents and Problems using ServiceNow • Being a member of a multi-disciplinary team as it matures to support the Vortex and its users o Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General Skill Requirements: Configuration Management • Maintain secure configurations and accurate information. Service Availability and Capacity Management • Manage service components to ensure they meet business needs and KPIs. Change Management • Implement change requests. • Apply change control procedures under supervision. Continual Service Improvement • Understand process efficiency improvement techniques and common optimisation approaches. • Support activities that improve development processes. • Identify obvious process deficiencies. Incident Management • Identify and log incidents. • Gather required information and route incidents through the correct channels. Ownership and Initiative • Take ownership of issues until they are resolved, mitigated, or transferred to a new owner. Problem Management • Investigate problems affecting systems, processes, and services. • Recognise whether problems are strategic, tactical, or operational. • Contribute to implementing fixes and preventative measures. Technical Specialism • Support technical activities. • Carry out routine maintenance and administration tasks. Technical Understanding • Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts. Testing • Execute test scripts correctly under supervision. • Understand the purpose and role of testing. User Focus • Engage with users and stakeholders to gather evidence of user needs. • Define and support research activities aligned to user requirements. • Use qualitative and quantitative user data to drive outcomes Working Arrangements: Working Pattern: 1 Days per Week on site GC148: Application Operations Engineer Location: Exeter (12-month contract, 1 day per week on site). Salary: Up to £530 per day

Role: Application Operations Engineer Contract Duration: 12 Months Inside IR35 via Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem Managers. Team and Platform Context The OPV Team supports forecasting platforms for Operational Meteorologists. This role joins the OPV Vortex Support Team to support Vortex (introduced in 2025 to replace legacy systems) during its ongoing development and deployment. The primary focus is configuring and managing data products to ensure seamless usage. Key Responsibilities Configure Vortex products using template logic (Handlebars.js/Moustache.js) and layout languages (Typst). Collaborate with Product and Service Delivery Managers to onboard data products. Execute necessary product reconfigurations post-onboarding. Work collaboratively within the team. Manage Changes, Incidents, and Problems via ServiceNow. Contribute to a multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized change requests and follow control workflows under guidance. Continual Service Improvement: Identify process deficiencies and assist in optimizing efficiency and development enhancements. Incident Management: Identify, log, and accurately route incidents using gathered data. Ownership and Initiative: Take responsibility for unresolved issues until addressed, mitigated, or transferred. Problem Management: Investigate system and process issues, and support preventative actions and permanent fixes. Technical Specialism: Provide operational support and execute routine maintenance and administration. Technical Understanding: Develop high-level understanding of fundamental concepts and core subject matter. Testing: Execute specified test scripts under supervision and understand testing goals. User Focus: Engage with users to gather needs, support aligned research, and utilize data to drive outcomes. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Agile Project Manager / EPIC Delivery Owner - Capital Markets Transformation (Contract) Location: London, UK (Hybrid) Contract: Initial 12-month contract with strong extension potential The Opportunity An exciting opportunity has arisen for an experienced Agile Project Manager / EPIC Delivery Owner to join a major business and technology transformation programme within a leading financial services organisation. This role will see you leading the delivery of complex technology initiatives, working across multiple Agile delivery teams to drive large-scale change in a highly regulated environment. You'll work closely with Product Owners, Scrum Masters, Architects, Business Analysts and senior business stakeholders to ensure projects are delivered on time, within budget and to the highest quality. This is an ideal opportunity for someone with a strong background in banking, capital markets, securities services, custody or post-trade transformation . Key Responsibilities Lead the end-to-end delivery of one or more Agile technology projects. Develop and maintain project plans, budgets, resource forecasts and delivery roadmaps. Coordinate multiple Agile Scrum teams, ensuring successful delivery against agreed milestones. Work closely with Product Owners, Scrum Masters, Architects and Technical Leads to define and deliver project outcomes. Manage project governance, RAID logs, dependencies and executive reporting. Provide regular updates to senior stakeholders and steering committees. Manage project financials, forecasting and resource planning. Identify, manage and remove delivery risks and impediments. Ensure delivery follows Agile best practice, governance standards and organisational controls. Drive collaboration across business and technology teams to achieve successful programme outcomes. Support the transition of delivered solutions into Business as Usual (BAU). Required Experience We're keen to speak with candidates who have experience in the following: Extensive IT Project Management or Agile Delivery Management experience. Proven experience delivering medium to large-scale technology transformation programmes. Strong Agile delivery experience managing multiple Scrum teams. Experience delivering infrastructure, application development or enterprise platform transformation projects. Excellent stakeholder management skills, including Executive and Director-level engagement. Strong project governance, RAID management and reporting experience. Experience managing project budgets, forecasts and resource plans. Hands-on experience using tools such as: Jira Azure DevOps MS Project ServiceNow MS Excel Highly Desirable We're particularly interested in candidates with experience in one or more of the following: Banking or Financial Services Investment Banking Capital Markets Securities Services Custody Clearing & Settlement Post-Trade Transformation CREST / EUI Transformation Central Securities Depositories (CSD) Market Infrastructure Certifications Any of the following would be advantageous: Prince2 Agile PMI-ACP Scrum Master Certification SAFe PRINCE2 Practitioner Why Apply? Work on a large-scale, business-critical transformation programme. Join a long-term programme with significant extension potential. Deliver complex technology change in a leading financial services environment. Collaborate with experienced Agile delivery teams and senior stakeholders. Competitive day rate. Hybrid working based in London. Please do send an up to date CV to (url removed) Rates depend on experience and client requirements

Senior Project Manager Luton 6-Month Contract Paying up to 87p/h (Inside IR35) About the Role : Seeking a Senior Project Manager to lead the Telephony Modernisation project that supports the transformation of the digital employee experience (DEX). This role drives strategy, delivery, and continuous improvement of our Telephony Services to enhance collaboration, productivity, safety and security across the organisation. Key Responsibilities Establish governance structures, project controls, and reporting mechanisms that align to Digital Solutions processes. Manage project risks, issues, dependencies, and change impacts. Build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications. Ensure that projects go through ORR (Operational Readiness Review) and Service Transition processes and are accepted into live services. Develop and deliver change management and communication plans working in partnership with our adoption and communications team. Help to deliver DEX roadmaps aligned with business strategy Champion user-centric design principles and continuous improvement. Lead training, adoption campaigns, and feedback loops. Required Experience Proven Experience in project/program management, including large-scale, multi-site digital transformation initiatives. Experience deploying cloud-based, Voice Over IP Telephony solutions Hold a PMP, PRINCE2, or Agile certification. Proven experience delivering digital workplace or employee experience projects and programs. Demonstrated success managing stakeholders at senior leadership level. Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies. Experience with collaboration platforms (e.g. Microsoft 365, ServiceNow.) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Job Title : Application Operations Engineer - SC Location: Exeter 1 day/week on site (Tuesday) Contract Duration : 12 Months Daily Rate: £530/day (Umbrella - Maximum) IR35 Status: Inside Security Clearance: SC Supports, manages and maintains a single application or a suite of applications. They maintain services and are responsible for conducting user and security administration. Monitor applications and accountable for batch processes. In some organisations they may carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager. Typical Skills: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Manage service components to ensure they meet business needs and performance targets. Implement changes and know how to apply change control procedures. Develop process efficiency, support specific activities to improve development processes and can spot or identify obvious deficiencies. Identify and register incidents allocating it to the appropriate channel. Investigate problems in systems, processes and services, with an understanding of the level of a problem. Assist in technical support activities and carry out agreed/routine maintenance and administration tasks. Understanding of the role of testing and how it works. Identify needs and engage with users or stakeholders to collate user needs evidence. Your key responsibilities include: Configuring products on the Vortex platform Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts) Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers Reconfiguring these products once they have been onboarded Working as part the team Manage Changes, Incidents and Problems using ServiceNow Being a member of a multi-disciplinary team as it matures to support the Vortex and its users Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General skill requirements include: Configuration Management Maintain secure configurations and accurate information. Service Availability and Capacity Management Manage service components to ensure they meet business needs and KPIs. Change Management Implement change requests. Apply change control procedures under supervision. Continual Service Improvement Understand process efficiency improvement techniques and common optimisation approaches. Support activities that improve development processes. Identify obvious process deficiencies. Incident Management Identify and log incidents. Gather required information and route incidents through the correct channels. Ownership and Initiative Take ownership of issues until they are resolved, mitigated, or transferred to a new owner. Problem Management Investigate problems affecting systems, processes, and services. Recognise whether problems are strategic, tactical, or operational. Contribute to implementing fixes and preventative measures. Technical Specialism Support technical activities. Carry out routine maintenance and administration tasks. Technical Understanding Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts. Testing Execute test scripts correctly under supervision. Understand the purpose and role of testing. User Focus Engage with users and stakeholders to gather evidence of user needs. Define and support research activities aligned to user requirements. Use qualitative and quantitative user data to drive outcomes Security Clearance: SC Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources 

We are seeking an Application Operations Engineer. The role will focus on configuring and managing the data products required by users, supporting their onboarding onto the platform and reconfiguring products as requirements develop. Key responsibilities: Configure products using Handlebars.js or Moustache.js for template logic and Typst for output layouts. Work with Product Managers, Service Delivery Managers and other stakeholders to onboard products. Configure and maintain application services, ensuring they meet business needs and performance targets. Manage changes, incidents and problems using ServiceNow. Investigate technical and operational issues, taking ownership through to resolution, mitigation or handover. Complete routine application maintenance and administration. Execute test scripts and provide feedback on functionality delivered by development teams. Maintain secure configurations and accurate service information. Identify opportunities to improve processes and service efficiency. Engage with users and stakeholders to understand their requirements. Key criteria: Experience in application support, application operations or production support. Experience configuring and maintaining applications or digital services. Knowledge of incident, problem and change management processes. Experience using ServiceNow or a comparable IT service management platform. Understanding of testing and experience executing test scripts. Strong stakeholder engagement and problem-solving skills. Ability to work effectively within a multidisciplinary technical team. Experience using Handlebars.js, Moustache.js and/or Typst would be highly advantageous. If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.

WA Consultants is currently recruiting for an Applications Operations Engineer for an initial 6-month contract. The successful applicant will provide support for multiple platforms, specifically Vortex. You will be responsible for supporting this new platform as it gets developed and increases in use. The role will focus on configuring and managing the data products that need to be set up to allow internal users to use Vortex. Key responsibilities: Configuring products on the Vortex Platform (using languages such as Handlebars.js/Moustache.js and Typst) Supporting the on boarding journey of these products through collaboration with stakeholders, Product Managers and Service Delivery Managers Manage Change, Incidents and Problems using ServiceNow Please note, this role has been deemed by the client to fall inside of IR35. For further information, please contact Alexander Wilson. WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

Group IT Infrastructure Manager - Staffordshire £60,000 - £70,000 + benefits Our Client, a prominent UK manufacturer and distributor of quality electrical and lighting products is looking for an experienced IT Infrastructure Manager to head up a team of skilled IT professionals at their Staffordshire head office. A strategic leadership role, you will play a key role in shaping and maintaining the core of the organisations' technology, supporting over 300 users across multiple locations both in the UK and overseas, ensuring resilience, security and optimisation within a modern and expanding IT environment. This role has a number of duties including Strategic Leadership and Collaboration, Infrastructure & Operations Management, WAN Infrastructure and Security, Disaster Recovery & Business Continuity, Project Management, Budget and Vendor Management, Team Leadership & Development and Technology Advancement The ideal candidate will be a proven leader with the ability to build, inspire and guide high performance teams with expertise in the following areas - Networking: CCNA-level knowledge; experience with Cisco, Fortinet, Rukus; VLANs, VPNs, firewalls. Hardware: Server infrastructure, RAID, SAN/NAS, cabling, wireless tech. Microsoft: Windows Server (), Exchange Online, Azure AD, Intune, Office 365, Windows 10/11. Virtualisation: Hyper-V, VMware; cloud platforms (Azure, AWS, GCP). Communication Systems: VoIP, IP CCTV. Backup & DR: Veeam, replication, failover. Security: Firewalls, endpoint protection, SIEM tools (Splunk, Sentinel); ISO 27001, GDPR compliance. OS & Tools: Linux, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). A great opportunity to further your career with this prominent UK manufacturer.

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us at Barclays as a ServiceNow Engineer, where you'll design, code and deliver scalable, high-impact solutions on the ServiceNow platform while supporting the bank's digital transformation. You'll play a key role in architecting robust ServiceNow solutions, ensuring platform excellence, and guiding junior developers to achieve high-quality outcomes. To be successful as a ServiceNow Engineer, you should have experience with: Proven expertise in ServiceNow solution architecture and design Deep mastery of the ServiceNow platform Ability to mentor and coach junior developers Some other highly valued skills may include: Experience in AI capabilities, including agent design and development Demonstrated track record of ServiceNow platform integrations Hands-on experience with ServiceNow UI Builder development You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Knutsford. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Contact Centre Team Manager Join a customer-focused organisation where service excellence is at the heart of everything they do. This is an opportunity to lead, develop and inspire a high-performing contact centre team, ensuring customers receive outstanding support while driving operational performance and continuous improvement. Role Overview Location: Watford (3 days per week on-site) Package: Competitive salary and benefits Duration: 12-month FTC Industry: Customer Service / Contact Centre/ Regulated environment What You'll Be Doing Lead and motivate a team of Contact Centre Advisors to consistently deliver exceptional customer experiences. Drive performance against service levels, quality standards and key operational KPIs. Coach, mentor and develop team members through regular feedback, one-to-ones and personal development planning. Manage attendance, absence and performance in line with company policies and procedures. Monitor real-time team performance, productivity and schedule adherence, taking action where required. Handle escalated customer queries and complaints, ensuring timely and effective resolutions. Identify opportunities to improve processes, efficiency and ways of working across the team. Analyse performance data to spot trends, improve outcomes and support business objectives. Act as a subject matter expert, providing guidance and support to colleagues and advisors. Main Skills Needed Previous experience managing people within a contact centre or customer service environment. Strong leadership and coaching skills with a proven ability to improve individual and team performance. Experience managing KPIs, productivity, absence and operational performance. Confident using data and reporting to drive decision-making and continuous improvement. Good working knowledge of Microsoft Office applications. Experience using CRM platforms such as SAP, ServiceNow, Gem Suite or similar systems. Commercial awareness with a focus on improving efficiency and customer outcomes. Excellent communication, problem-solving and decision-making skills. What's in It for You Hybrid working with three days on-site each week. A varied leadership role with real influence over team performance and customer experience. Opportunities to develop your leadership skills within a supportive environment. A collaborative culture that values coaching, continuous improvement and professional development. The chance to make a measurable impact on service delivery and operational success. Structured shift patterns across a well-supported contact centre operation. Shift Pattern 8-hour shifts on a 5 days on, 2 days off rota. Shift times include: 8:00am - 4:30pm 9:00am - 5:30pm 10:00am - 6:30pm 11:30am - 8:00pm Contact Centre Operating Hours Monday to Saturday: 8:00am - 8:00pm Sunday: 9:00am - 5:00pm Careers move fast. Let's make sure yours is heading the right way. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.

Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Maintenance Supervisor Fire Assets When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Reactive Delivery Manager, the successful Maintenance Supervisor will supervise and lead a team of highly skilled fire engineers, in a fault and reactive environment for Fire systems (detection / suppression). Focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from 6pm to 6am from our Pirin Court Depot E16 4TL. Maintenance Supervisor, what you'll do: Lead and supervise a team 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract Managing the availability of resources to efficiently carry out the reactive maintenance work Ensure engineers complete all works to a high standard and against operational plans Scheduling and monitoring of works to ensure continued compliance Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc There is a requirement to go out to site to support and direct on escalation's as needed Who you are: We are seeking someone from a Fire Maintenance background, ranging from individual assets to smoke heads, control panels and call points, who understands that health and safety is paramount. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment. Reactive Supervisor Key Requirements: This role is to work nights, 4 on 4 off shifts, from 6pm to 6am Previous experience of leading fire engineers in single or multi-site maintenance Experience within a Fire Maintenance environment or London Underground/Network Rail environment Full UK Driving Licence Drug & Alcohol testing is required for this role What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts per year holiday Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.