Investment Banking Endpoint Security Engineer - ITSM, Powershell, Python, Trellix, Splunk, Azure, AWS CONTRACT Endpoint Security Engineer Key Responsibilities . Contribute to and support a major cloud migration programme. . Design, engineer, and implement advanced endpoint security solutions using technologies such as Trellix, BeyondTrust, and CrowdStrike. . Deploy enterprise security solutions through ITSM systems including Remedy and ServiceNow change control. . Produce high-quality technical documentation, workflows, and support materials. . Collaborate with security vendor consultants and Technical Account Managers to optimise product usage. . Partner with compliance, audit, and information security teams to ensure alignment with organisational standards. . Conduct effective research and provide informed consultancy on security solutions and trends. . Define and maintain security baseline configurations Required Technical Skills & Certifications . Demonstrated experience in endpoint security, across both engineering and support capacities. . Strong expertise in Application Control, especially with BeyondTrust solutions. . Proficiency in Scripting PowerShell and Python are essential. . Experience with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS environments. . Advanced understanding of Microsoft Windows operating systems. . Strong analytical and problem-solving skills, with the ability to assess complex security challenges and propose effective solutions. . Exposure to data analytics tools such as Splunk and Power BI. . Ability to clearly articulate troubleshooting methods and strategies. Desired Skills . Knowledge of cloud technologies, particularly Azure and AWS. . Security certifications, preferably CISSP. . Experience supporting macOS/iOS environments. Contract role inside IR35 (initial 12 months, to be extended) - hybrid working - candidate can be based near Manchester/Liverpool/Stoke/Birmingham By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
Apr 27, 2026
Contractor
Investment Banking Endpoint Security Engineer - ITSM, Powershell, Python, Trellix, Splunk, Azure, AWS CONTRACT Endpoint Security Engineer Key Responsibilities . Contribute to and support a major cloud migration programme. . Design, engineer, and implement advanced endpoint security solutions using technologies such as Trellix, BeyondTrust, and CrowdStrike. . Deploy enterprise security solutions through ITSM systems including Remedy and ServiceNow change control. . Produce high-quality technical documentation, workflows, and support materials. . Collaborate with security vendor consultants and Technical Account Managers to optimise product usage. . Partner with compliance, audit, and information security teams to ensure alignment with organisational standards. . Conduct effective research and provide informed consultancy on security solutions and trends. . Define and maintain security baseline configurations Required Technical Skills & Certifications . Demonstrated experience in endpoint security, across both engineering and support capacities. . Strong expertise in Application Control, especially with BeyondTrust solutions. . Proficiency in Scripting PowerShell and Python are essential. . Experience with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS environments. . Advanced understanding of Microsoft Windows operating systems. . Strong analytical and problem-solving skills, with the ability to assess complex security challenges and propose effective solutions. . Exposure to data analytics tools such as Splunk and Power BI. . Ability to clearly articulate troubleshooting methods and strategies. Desired Skills . Knowledge of cloud technologies, particularly Azure and AWS. . Security certifications, preferably CISSP. . Experience supporting macOS/iOS environments. Contract role inside IR35 (initial 12 months, to be extended) - hybrid working - candidate can be based near Manchester/Liverpool/Stoke/Birmingham By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 27, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Endpoint Security Engineer Contract Daily Rate: Up to 550 (inside IR35 via umbrella) Contract Length: 12 months Location: Chester Business Park, Chester - 3 days onsite per week Work Arrangement: Hybrid Working - 3 days onsite per week and 2 days remote About the Role: Our client is seeking a skilled Endpoint Security Engineer to join their dynamic team. This is a unique opportunity to contribute to a major cloud migration programme while designing and implementing advanced endpoint security solutions. If you have a passion for security and a knack for problem-solving, we want to hear from you! Key Responsibilities: Support and contribute to a major cloud migration programme. Design, engineer, and implement cutting-edge endpoint security solutions utilising Trellix, BeyondTrust, and CrowdStrike. Deploy enterprise security solutions via ITSM systems, including Remedy and ServiceNow change control. Produce high-quality technical documentation, workflows, and support materials. Collaborate with security vendor consultants and Technical Account Managers to enhance product usage. Partner with compliance, audit, and information security teams to align with organisational standards. Conduct research and provide informed consultancy on the latest security solutions and trends. Define and maintain security baseline configurations. Respond quickly and effectively to operational issues as they arise. Work flexibly to accommodate the needs of a global organisation. Required Technical Skills & Certifications: Proven experience in endpoint security in both engineering and support roles. Strong expertise in Application Control, particularly with BeyondTrust solutions. Proficiency in scripting with PowerShell and Python is essential. Experience with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS environments. Advanced understanding of Microsoft Windows operating systems. Strong analytical and problem-solving skills, capable of tackling complex security challenges. Familiarity with data analytics tools such as Splunk and Power BI. Ability to articulate troubleshooting methods and strategies clearly. Essential Skills: Excellent workflow management, communication, and interpersonal skills. Proficient in creating documentation, including diagrams and technical architecture documents. Experience in governance, administrative oversight of workstreams, and risk management. Proven ability to learn rapidly, share knowledge, and apply research-driven problem-solving skills. Ability to work effectively under pressure and respond swiftly to emerging problems. Experience collaborating with architecture and engineering teams on Windows platform design and implementation. If you are ready to take on this exciting challenge and make a significant impact in endpoint security, apply now! Your expertise could be the key to safeguarding our client's digital landscape. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Apr 27, 2026
Contractor
Endpoint Security Engineer Contract Daily Rate: Up to 550 (inside IR35 via umbrella) Contract Length: 12 months Location: Chester Business Park, Chester - 3 days onsite per week Work Arrangement: Hybrid Working - 3 days onsite per week and 2 days remote About the Role: Our client is seeking a skilled Endpoint Security Engineer to join their dynamic team. This is a unique opportunity to contribute to a major cloud migration programme while designing and implementing advanced endpoint security solutions. If you have a passion for security and a knack for problem-solving, we want to hear from you! Key Responsibilities: Support and contribute to a major cloud migration programme. Design, engineer, and implement cutting-edge endpoint security solutions utilising Trellix, BeyondTrust, and CrowdStrike. Deploy enterprise security solutions via ITSM systems, including Remedy and ServiceNow change control. Produce high-quality technical documentation, workflows, and support materials. Collaborate with security vendor consultants and Technical Account Managers to enhance product usage. Partner with compliance, audit, and information security teams to align with organisational standards. Conduct research and provide informed consultancy on the latest security solutions and trends. Define and maintain security baseline configurations. Respond quickly and effectively to operational issues as they arise. Work flexibly to accommodate the needs of a global organisation. Required Technical Skills & Certifications: Proven experience in endpoint security in both engineering and support roles. Strong expertise in Application Control, particularly with BeyondTrust solutions. Proficiency in scripting with PowerShell and Python is essential. Experience with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS environments. Advanced understanding of Microsoft Windows operating systems. Strong analytical and problem-solving skills, capable of tackling complex security challenges. Familiarity with data analytics tools such as Splunk and Power BI. Ability to articulate troubleshooting methods and strategies clearly. Essential Skills: Excellent workflow management, communication, and interpersonal skills. Proficient in creating documentation, including diagrams and technical architecture documents. Experience in governance, administrative oversight of workstreams, and risk management. Proven ability to learn rapidly, share knowledge, and apply research-driven problem-solving skills. Ability to work effectively under pressure and respond swiftly to emerging problems. Experience collaborating with architecture and engineering teams on Windows platform design and implementation. If you are ready to take on this exciting challenge and make a significant impact in endpoint security, apply now! Your expertise could be the key to safeguarding our client's digital landscape. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Apr 26, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Service Desk Engineer - Preston Brook 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
Apr 25, 2026
Full time
Service Desk Engineer - Preston Brook 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 24, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
Apr 24, 2026
Full time
Service Desk Engineer - Preston Brook £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a UK driver's license/own vehicle for this position.
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Apr 23, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
CMDB Product Manager - ServiceNow Configuration Management Database Manager Location: Knutsford or Manchester (Hybrid) Contract: Permanent Salary: Competitive + excellent benefits About the opportunity We're working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high-impact role where you'll own and evolve the Configuration Management Database (CMDB) as a critical enterprise platform, underpinning operational stability, automation, risk management, and regulatory compliance across the bank. You'll act as the strategic product owner for CMDB, driving standards, data quality, and adoption across a complex technology landscape, while leading delivery through agile, cross-functional squads and vendor partners. The role As CMDB Product Manager, you will: Own the strategy, roadmap, and delivery of the enterprise CMDB, aligned to business objectives and regulatory expectations Drive CSDM alignment, ServiceNow CMDB design, and policy governance across the organisation Ensure high data quality, integrity, and trust, including critical data elements, lineage, attestations, and automated compliance reporting Work closely with Technology, Architecture, ITOM, Change, Security, and Risk teams to ensure CMDB enables effective decision-making and automation Define and track KPIs and OKRs, publishing management information to support senior stakeholders Lead continuous improvement initiatives, identifying and mitigating risk and control issues related to configuration data Communicate and embed CMDB standards and process changes across a large, federated IT estate What we're looking for We're keen to speak to candidates who bring strong product ownership experience and deep technical expertise in CMDB and data governance. Essential experience: Deep ServiceNow CMDB expertise, including CSDM, ITOM Discovery, and IRE policy design Proven Agile Product Ownership experience (OKRs, backlog management, release planning) Strong background in data governance and data quality management, ideally in a regulated environment Experience working across large, complex technology organisations with multiple stakeholders Desirable experience: Integration of CMDB with ITAM / HAM / SAM Exposure to Change Management, Vulnerability Management, or IAM Familiarity with Enterprise Architecture, Technology Reference Models, and role-based access controls Please apply with your CV in the first instance.
Apr 23, 2026
Full time
CMDB Product Manager - ServiceNow Configuration Management Database Manager Location: Knutsford or Manchester (Hybrid) Contract: Permanent Salary: Competitive + excellent benefits About the opportunity We're working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high-impact role where you'll own and evolve the Configuration Management Database (CMDB) as a critical enterprise platform, underpinning operational stability, automation, risk management, and regulatory compliance across the bank. You'll act as the strategic product owner for CMDB, driving standards, data quality, and adoption across a complex technology landscape, while leading delivery through agile, cross-functional squads and vendor partners. The role As CMDB Product Manager, you will: Own the strategy, roadmap, and delivery of the enterprise CMDB, aligned to business objectives and regulatory expectations Drive CSDM alignment, ServiceNow CMDB design, and policy governance across the organisation Ensure high data quality, integrity, and trust, including critical data elements, lineage, attestations, and automated compliance reporting Work closely with Technology, Architecture, ITOM, Change, Security, and Risk teams to ensure CMDB enables effective decision-making and automation Define and track KPIs and OKRs, publishing management information to support senior stakeholders Lead continuous improvement initiatives, identifying and mitigating risk and control issues related to configuration data Communicate and embed CMDB standards and process changes across a large, federated IT estate What we're looking for We're keen to speak to candidates who bring strong product ownership experience and deep technical expertise in CMDB and data governance. Essential experience: Deep ServiceNow CMDB expertise, including CSDM, ITOM Discovery, and IRE policy design Proven Agile Product Ownership experience (OKRs, backlog management, release planning) Strong background in data governance and data quality management, ideally in a regulated environment Experience working across large, complex technology organisations with multiple stakeholders Desirable experience: Integration of CMDB with ITAM / HAM / SAM Exposure to Change Management, Vulnerability Management, or IAM Familiarity with Enterprise Architecture, Technology Reference Models, and role-based access controls Please apply with your CV in the first instance.
Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Oct 09, 2025
Contractor
Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.
Oct 07, 2025
Contractor
Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 07, 2025
Contractor
Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Maintenance Supervisor Fire Assets When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Reactive Delivery Manager, the successful Maintenance Supervisor will supervise and lead a team of highly skilled fire engineers, in a fault and reactive environment for Fire systems (detection / suppression). Focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from 6pm to 6am from our Pirin Court Depot E16 4TL. Maintenance Supervisor, what you'll do: Lead and supervise a team 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract Managing the availability of resources to efficiently carry out the reactive maintenance work Ensure engineers complete all works to a high standard and against operational plans Scheduling and monitoring of works to ensure continued compliance Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc There is a requirement to go out to site to support and direct on escalation's as needed Who you are: We are seeking someone from a Fire Maintenance background, ranging from individual assets to smoke heads, control panels and call points, who understands that health and safety is paramount. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment. Reactive Supervisor Key Requirements: This role is to work nights, 4 on 4 off shifts, from 6pm to 6am Previous experience of leading fire engineers in single or multi-site maintenance Experience within a Fire Maintenance environment or London Underground/Network Rail environment Full UK Driving Licence Drug & Alcohol testing is required for this role What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts per year holiday Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Oct 06, 2025
Full time
Maintenance Supervisor Fire Assets When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Reactive Delivery Manager, the successful Maintenance Supervisor will supervise and lead a team of highly skilled fire engineers, in a fault and reactive environment for Fire systems (detection / suppression). Focussed on the Asset Management department this role will be key to join the field services and management teams together to form a cohesive and productive workflow. This role is to work nights, on a 4 on 4 off shifts from 6pm to 6am from our Pirin Court Depot E16 4TL. Maintenance Supervisor, what you'll do: Lead and supervise a team 5 fire engineers in a fault and reactive environment relating to fire systems (detection & suppression) on the London Underground, for the 1 FM Contract Managing the availability of resources to efficiently carry out the reactive maintenance work Ensure engineers complete all works to a high standard and against operational plans Scheduling and monitoring of works to ensure continued compliance Using ServiceNow for Daily/Weekly/Periodic report of progress of tasks and efficiencies Stakeholder management daily to keep the contract and operations teams updated with any issues/progress etc There is a requirement to go out to site to support and direct on escalation's as needed Who you are: We are seeking someone from a Fire Maintenance background, ranging from individual assets to smoke heads, control panels and call points, who understands that health and safety is paramount. This role would suit an experienced Supervisor who can manage, schedule and monitor works in a busy and reactive environment. Reactive Supervisor Key Requirements: This role is to work nights, 4 on 4 off shifts, from 6pm to 6am Previous experience of leading fire engineers in single or multi-site maintenance Experience within a Fire Maintenance environment or London Underground/Network Rail environment Full UK Driving Licence Drug & Alcohol testing is required for this role What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts per year holiday Commercial Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Oct 04, 2025
Full time
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Oct 04, 2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Oct 03, 2025
Full time
Job Title: IT Application Support Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £29,000 + depending on experience What you'll be doing: Support a regular cadence of updates and hotfixes for products across multiple platforms Collaborate with multi-site, global, off-shore, development, administrating and product management teams Maintain and use the various deployment systems Partner with Administrators, developers and product managers to establish and execute the technology vision and strategy, and enhance end-user functionality Identify and solve operational problems in both physical and virtual environments, and supporting production web applications and root cause remediation Ensure the established monitoring alerts are responded to in a timely manner to ensure for system quality availability, security, performance and failures reducing time to resolution Create and document SOP's for all IT activities Participate in On-Call and after hours' maintenance activities Engage in and work through major incidents Your skills and experiences: Essential: IT administration and application support exposure Product and applications knowledge and skills Experience in communication with internal and external stakeholders Desirable: Use of Kanban Boards or Software Lifecycle Management Tools (e.g ServiceNow) Config Management Tools (MSP, Visio, Power BI, Archer) ITIL foundation V3/V4 Awareness of ISO27001, Cyber Essentials / Cyber Essentials + Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The HR Product & Application Support team: Are you passionate about leveraging technology to drive business success? As a member of the Application Support Team, you will be at the heart of ensuring our platforms empower the business to deliver seamless international service operations. Your role will be to build, and support cutting-edge systems that enable efficient, cost-effective business processes while driving real value for our stakeholders. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
Oct 02, 2025
Contractor
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
Role: Senior IT Support Engineer Salary: 32k-36k Location: Cambridge Benefits: Great work environment and supportive team Competitive salary 31 days of annual leave (including 8 bank and public holidays) Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year) Private Medical plan Company pension scheme Birthday treats and recognition Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth Primary Purpose : As a Senior IT Support Engineer (2nd Line) , you'll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Must: You must be a UK resident and reside within a 1 hour commute from the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills - ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English Passion for learning and professional growth Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Oct 02, 2025
Full time
Role: Senior IT Support Engineer Salary: 32k-36k Location: Cambridge Benefits: Great work environment and supportive team Competitive salary 31 days of annual leave (including 8 bank and public holidays) Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year) Private Medical plan Company pension scheme Birthday treats and recognition Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth Primary Purpose : As a Senior IT Support Engineer (2nd Line) , you'll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Must: You must be a UK resident and reside within a 1 hour commute from the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills - ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English Passion for learning and professional growth Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
Oct 01, 2025
Full time
Applications Service Manager (Specialty Insurance) Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite) We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems. The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs) , Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model , meaning you'll align service management directly to application "products" rather than generic IT functions. Key Responsibilities Manage BAU support for core underwriting, claims, and document management applications. Act as the bridge between offshore vendors, Product Owners, and EDLs. Oversee high-priority incidents (P1/P2) and ensure timely resolution. Track defects, sprints, and releases using Azure DevOps . Apply ITIL-aligned service management practices via ServiceNow. Provide oversight and coordination of vendor performance, service quality, and escalations. Maintain knowledge base and manage risk/vulnerability exceptions. What We're Looking For Strong background in specialty insurance IT service management (essential). Experience supporting claims, policy administration, or underwriting applications. Proven vendor management skills, ideally with offshore MSPs. Familiarity with Agile/DevOps ways of working, including Azure DevOps. ITIL knowledge and ServiceNow experience. Ability to coordinate delivery and support without direct line management responsibility. What Will Make You Stand Out Demonstrated success in managing application service delivery in the London Market. Examples of bridging between vendors, product leads, and delivery teams. Experience ensuring BAU stability while supporting product-centric transformation. Why Apply? This is a unique opportunity to work at the centre of a product-centric transformation , ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.
