Join Our Client West Midlands Police as a Communications Data Investigator! Are you ready to make a difference in public services? We are seeking a dedicated and passionate Communications Data Investigator to join West Midlands Police's team at their headquarters in Birmingham. This temporary full-time role offers an hourly rate of 19.78 for a contract length of 12 months. If you're looking for an opportunity that combines your investigative skills with a commitment to public safety, we want to hear from you! What You'll Do: As an accredited Single Point of Contact (SPoC), you will facilitate the lawful acquisition of communications data from telecommunications and postal operators under the Investigatory Powers Act 2016 (IPA). Your role will involve: Providing expert advice and guidance on lawful data acquisition to officers and staff at all levels. Assessing and evaluating threats, risks, and harms in various investigations, including critical incidents like homicide and counter-terrorism. Reviewing and progressing applications for communications data through our departmental workflow system. Delivering impactful training and presentations to enhance understanding across the organisation. Collaborating with the communications industry to explore data exploitation opportunities. Key Responsibilities Include: Offering immediate responses and specialist advice during urgent incidents. Planning and organising workloads for multiple investigations while adhering to standard operating procedures. Ensuring compliance with legislation like the Investigatory Powers Act and Data Protection laws. Maintaining professional integrity when handling sensitive information. What We're Looking For: To excel in this role, you should possess: A solid understanding of communication methods via telephony and the internet, including social media platforms. Proven computer literacy and effective communication skills. Experience in risk assessment and decision-making, particularly in high-pressure environments. A willingness to learn and adapt to evolving technologies and data interpretation. Desirable Skills: Existing College of Policing Communications Data Investigator accreditation. Knowledge of the Investigatory Powers Act 2016. Strong training and presentation capabilities. Why Join Us? Full Training Provided: You will undergo a mandatory two-week accreditation course to ensure you are well-equipped for the role. Professional Development: Engage in local and regional meetings to share knowledge and enhance your expertise. Make an Impact: Your work will play a critical role in protecting public safety and maintaining community trust Medical Requirements: Appointment to this role will be contingent upon successful medical checks, including a possible drugs test and fitness assessment. Working Hours: Core hours are Monday to Friday, with some requirements to work outside of normal office hours. If you're eager to use your investigative skills to make a real difference, apply today and take the first step towards an exciting and fulfilling career with us! Apply Now! Join our mission to support public safety and make a positive impact in your community! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 16, 2026
Seasonal
Join Our Client West Midlands Police as a Communications Data Investigator! Are you ready to make a difference in public services? We are seeking a dedicated and passionate Communications Data Investigator to join West Midlands Police's team at their headquarters in Birmingham. This temporary full-time role offers an hourly rate of 19.78 for a contract length of 12 months. If you're looking for an opportunity that combines your investigative skills with a commitment to public safety, we want to hear from you! What You'll Do: As an accredited Single Point of Contact (SPoC), you will facilitate the lawful acquisition of communications data from telecommunications and postal operators under the Investigatory Powers Act 2016 (IPA). Your role will involve: Providing expert advice and guidance on lawful data acquisition to officers and staff at all levels. Assessing and evaluating threats, risks, and harms in various investigations, including critical incidents like homicide and counter-terrorism. Reviewing and progressing applications for communications data through our departmental workflow system. Delivering impactful training and presentations to enhance understanding across the organisation. Collaborating with the communications industry to explore data exploitation opportunities. Key Responsibilities Include: Offering immediate responses and specialist advice during urgent incidents. Planning and organising workloads for multiple investigations while adhering to standard operating procedures. Ensuring compliance with legislation like the Investigatory Powers Act and Data Protection laws. Maintaining professional integrity when handling sensitive information. What We're Looking For: To excel in this role, you should possess: A solid understanding of communication methods via telephony and the internet, including social media platforms. Proven computer literacy and effective communication skills. Experience in risk assessment and decision-making, particularly in high-pressure environments. A willingness to learn and adapt to evolving technologies and data interpretation. Desirable Skills: Existing College of Policing Communications Data Investigator accreditation. Knowledge of the Investigatory Powers Act 2016. Strong training and presentation capabilities. Why Join Us? Full Training Provided: You will undergo a mandatory two-week accreditation course to ensure you are well-equipped for the role. Professional Development: Engage in local and regional meetings to share knowledge and enhance your expertise. Make an Impact: Your work will play a critical role in protecting public safety and maintaining community trust Medical Requirements: Appointment to this role will be contingent upon successful medical checks, including a possible drugs test and fitness assessment. Working Hours: Core hours are Monday to Friday, with some requirements to work outside of normal office hours. If you're eager to use your investigative skills to make a real difference, apply today and take the first step towards an exciting and fulfilling career with us! Apply Now! Join our mission to support public safety and make a positive impact in your community! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Quality Officer Location: Hybrid West and East Midlands Are you passionate about ensuring quality and compliance? Do you thrive in a dynamic environment where your organisational skills can shine? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Quality Officer to join their team and play a vital role in maintaining the highest standards of quality assurance. Your Tasks: As a Quality Officer, you will be the backbone of our quality assurance processes. Your responsibilities will include: Providing QA support to internal departments, ensuring compliance with Good Distribution Practise (GDP) and organisational procedures. Offering quality assurance advice to operational teams to enhance process compliance. Initiating and maintaining change control, deviation, and Corrective and Preventative Action (CAPA) records, ensuring effectiveness in proposed activities. Providing administrative support for scheduling suppliers, internal audits, and annual reviews within the QA framework. Collating data for reports, investigations, key performance indicators (KPIs), and other quality metrics. Participating in the self-inspection audit programme, assisting the QA management team as needed. Preparing for client audits and regulatory inspections by organising documents and ensuring internal team readiness. Supporting the Supplier Management process through verifications, audit actions, and surveys. Aiding in the upkeep of the Quality Management System in alignment with GDP, ISO 9001, and ISO 13485 standards. Building strong relationships with internal and external stakeholders related to QMS activities and non-compliance actions. Ensuring compliance with QMS activities during client onboarding, including validation, SAP testing, and process walkthroughs. Reporting KPIs to the Global QA team and supporting ongoing compliance with the Global Quality system. Overseeing product quality, process safety, and complaint investigations. Completing QA reviews on inbound packs, return documentation, and temperature data management, adhering to ALCOA principles. Your Profile: We are looking for someone who is organised, methodical, and adept at prioritising a busy workload. You should be comfortable liaising with stakeholders and customers at all levels. Key Qualifications: Experience in quality administration, including managing busy mailboxes, document control, scheduling, and conducting audits. Proficiency in supporting QMS activities: investigations, complaint management, gathering change control evidence, and compiling KPIs. Knowledge of Good Distribution Practise (GDP), ISO 9001, and ISO 13485, along with familiarity with systems such as SAP, electronic QMS, and temperature monitoring portals. Competency in Office applications (Word, Excel, Visio, Projects, etc.). Previous experience in quality assurance within healthcare, medical devices, or pharmaceuticals is a plus, but not essential! Why Join Us? Be part of a vibrant team dedicated to quality excellence. Opportunities for professional growth and development. Contribute to meaningful work that impacts lives. If you are ready to make a difference and bring your quality assurance expertise to our client, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 16, 2026
Full time
Quality Officer Location: Hybrid West and East Midlands Are you passionate about ensuring quality and compliance? Do you thrive in a dynamic environment where your organisational skills can shine? If so, we have an exciting opportunity for you! Our client is seeking a dedicated Quality Officer to join their team and play a vital role in maintaining the highest standards of quality assurance. Your Tasks: As a Quality Officer, you will be the backbone of our quality assurance processes. Your responsibilities will include: Providing QA support to internal departments, ensuring compliance with Good Distribution Practise (GDP) and organisational procedures. Offering quality assurance advice to operational teams to enhance process compliance. Initiating and maintaining change control, deviation, and Corrective and Preventative Action (CAPA) records, ensuring effectiveness in proposed activities. Providing administrative support for scheduling suppliers, internal audits, and annual reviews within the QA framework. Collating data for reports, investigations, key performance indicators (KPIs), and other quality metrics. Participating in the self-inspection audit programme, assisting the QA management team as needed. Preparing for client audits and regulatory inspections by organising documents and ensuring internal team readiness. Supporting the Supplier Management process through verifications, audit actions, and surveys. Aiding in the upkeep of the Quality Management System in alignment with GDP, ISO 9001, and ISO 13485 standards. Building strong relationships with internal and external stakeholders related to QMS activities and non-compliance actions. Ensuring compliance with QMS activities during client onboarding, including validation, SAP testing, and process walkthroughs. Reporting KPIs to the Global QA team and supporting ongoing compliance with the Global Quality system. Overseeing product quality, process safety, and complaint investigations. Completing QA reviews on inbound packs, return documentation, and temperature data management, adhering to ALCOA principles. Your Profile: We are looking for someone who is organised, methodical, and adept at prioritising a busy workload. You should be comfortable liaising with stakeholders and customers at all levels. Key Qualifications: Experience in quality administration, including managing busy mailboxes, document control, scheduling, and conducting audits. Proficiency in supporting QMS activities: investigations, complaint management, gathering change control evidence, and compiling KPIs. Knowledge of Good Distribution Practise (GDP), ISO 9001, and ISO 13485, along with familiarity with systems such as SAP, electronic QMS, and temperature monitoring portals. Competency in Office applications (Word, Excel, Visio, Projects, etc.). Previous experience in quality assurance within healthcare, medical devices, or pharmaceuticals is a plus, but not essential! Why Join Us? Be part of a vibrant team dedicated to quality excellence. Opportunities for professional growth and development. Contribute to meaningful work that impacts lives. If you are ready to make a difference and bring your quality assurance expertise to our client, apply now! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
About GIAA GIAA is an executive agency of His Majesty's Treasury and is the majority delivery agent of internal audit services to government departments and their Arms' Length Bodies. We work with c.140 clients on a recurring basis including 15 of the 17 main government departments. The Agency also provides a range of allied client services including counter fraud, investigations, applied data analytics and advisory work. The Agency's strategy 2025-29 can be found here . The Agency leads the wider government internal audit function across government and in this capacity provides professional support and guidance to all internal audit practitioners across government whether they work for the Agency, in in-house teams, or deliver via outsourced arrangements with the private sector. The current Internal Audit functional strategy can be found here . About the Role As part of delivering GIAA's People and Culture and workforce strategies, the HEO People Operations Officer - People, Risk & Casework will play an important role within the People Team. Reporting to the SEO People Risk & Casework Lead, you will support the delivery of a responsive, consistent and high-quality HR advisory and case triage service across the Agency. You will be accountable for providing first-line HR advice and operational support across a range of routine people matters, including attendance, wellbeing, conduct and general employee relations queries. You will act as an initial point of contact for managers and employees, ensuring issues are correctly identified, appropriately categorised and progressed through the relevant HR route. You will work collaboratively across the People Team, providing flexible support to ensure a joined-up and responsive HR service that meets the needs of the Agency. This role provides a strong foundation for developing experience in HR advisory support, people processes and operational case triage within a structured People Team environment The successful candidate will: Act as the first point of contact for general HR policy and procedure enquiries, managing the first-tier people enquiries inbox to ensure timely, accurate advice and appropriate triage or escalation. Support and guide EO People Operations Coordinators in handling routine HR queries related to employee relations, attendance, performance, pay, benefits, and policy application. Manage and resolve straightforward HR queries and low-complexity cases, providing clear advice while escalating more complex cases to the SEO People Operations Adviser. Assist managers with basic employee relations tasks, including drafting correspondence, preparing case documents, attending meetings, and maintaining accurate records. About You The essential criteria for the purpose of selection are: Experience supporting managers and employees with HR queries in a customer-focused environment by providing clear, practical advice on policies and procedures such as attendance, flexible working, wellbeing, and general HR processes, including handling or triaging HR queries through an inbox based or a shared service model. Working knowledge of HR policies and processes and experience of providing direction and coaching to team members to resolve routine HR queries across the employee lifecycle. Experience of managing or supporting the administration of HR processes, with strong attention to detail and the ability to maintain accurate records and ensure timely completion of tasks. A proactive approach to continuous improvement, with the ability to identify opportunities to improve HR processes, guidance or service delivery. We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA colleagues are expected to work in an office location for three days a week on average (60%). Naturally, this expectation will be applied on a pro-rata basis for people who have a part-time or compressed hours working pattern. Benefits of working for the Government Internal Audit Agency Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 26.6%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Jun 16, 2026
Full time
About GIAA GIAA is an executive agency of His Majesty's Treasury and is the majority delivery agent of internal audit services to government departments and their Arms' Length Bodies. We work with c.140 clients on a recurring basis including 15 of the 17 main government departments. The Agency also provides a range of allied client services including counter fraud, investigations, applied data analytics and advisory work. The Agency's strategy 2025-29 can be found here . The Agency leads the wider government internal audit function across government and in this capacity provides professional support and guidance to all internal audit practitioners across government whether they work for the Agency, in in-house teams, or deliver via outsourced arrangements with the private sector. The current Internal Audit functional strategy can be found here . About the Role As part of delivering GIAA's People and Culture and workforce strategies, the HEO People Operations Officer - People, Risk & Casework will play an important role within the People Team. Reporting to the SEO People Risk & Casework Lead, you will support the delivery of a responsive, consistent and high-quality HR advisory and case triage service across the Agency. You will be accountable for providing first-line HR advice and operational support across a range of routine people matters, including attendance, wellbeing, conduct and general employee relations queries. You will act as an initial point of contact for managers and employees, ensuring issues are correctly identified, appropriately categorised and progressed through the relevant HR route. You will work collaboratively across the People Team, providing flexible support to ensure a joined-up and responsive HR service that meets the needs of the Agency. This role provides a strong foundation for developing experience in HR advisory support, people processes and operational case triage within a structured People Team environment The successful candidate will: Act as the first point of contact for general HR policy and procedure enquiries, managing the first-tier people enquiries inbox to ensure timely, accurate advice and appropriate triage or escalation. Support and guide EO People Operations Coordinators in handling routine HR queries related to employee relations, attendance, performance, pay, benefits, and policy application. Manage and resolve straightforward HR queries and low-complexity cases, providing clear advice while escalating more complex cases to the SEO People Operations Adviser. Assist managers with basic employee relations tasks, including drafting correspondence, preparing case documents, attending meetings, and maintaining accurate records. About You The essential criteria for the purpose of selection are: Experience supporting managers and employees with HR queries in a customer-focused environment by providing clear, practical advice on policies and procedures such as attendance, flexible working, wellbeing, and general HR processes, including handling or triaging HR queries through an inbox based or a shared service model. Working knowledge of HR policies and processes and experience of providing direction and coaching to team members to resolve routine HR queries across the employee lifecycle. Experience of managing or supporting the administration of HR processes, with strong attention to detail and the ability to maintain accurate records and ensure timely completion of tasks. A proactive approach to continuous improvement, with the ability to identify opportunities to improve HR processes, guidance or service delivery. We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA colleagues are expected to work in an office location for three days a week on average (60%). Naturally, this expectation will be applied on a pro-rata basis for people who have a part-time or compressed hours working pattern. Benefits of working for the Government Internal Audit Agency Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 26.6%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Trading Standards Officer An excellent opportunity for a motivated Trading Standards Officer with enforcement, compliance, inspections, investigations and regulatory knowledge. FULL OR PART-QUALIFIED Applications from candidates who are fully qualified in other Trading Standards legislative areas, as well as part qualified applicants who have successfully completed or are currently undertaking food or feed modules will be considered. If you've also worked in the following roles, we'd also like to hear from you: Compliance Officer, Enforcement Officer, Regulatory Officer, Weights and Measures Officer, Animal Health Officer SALARY (Part-Qualified Grade 9): £32,347 to £34,317 per annum + Generous Benefits (see below) SALARY (Fully Qualified Grade 11): £39,865 to £43,270 per annum + Generous Benefits (see below) LOCATION: Hybrid / Matlock, Derbyshire, East Midlands JOB TYPE: Full-Time, Permanent (Part-Time Hours can be considered) WORKING HOURS: 37 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Trading Standards Officer to join a supportive and busy team working across food standards, feed hygiene, weights and measures, animal health and consumer protection. As a Trading Standards Officer you will help protect residents, support businesses and tackle unfair, unsafe and illegal trading practices through advice, education and enforcement. The Trading Standards Officer will undertake inspections, audits, sampling, investigations and project work, while providing clear technical advice to businesses, consumers and partner agencies. DUTIES Your duties as the Trading Standards Officer include: Inspections and Audits: Undertake inspections, audits and sampling to ensure compliance with Trading Standards legislation Investigations: Assess and investigate complaints, gather evidence and support appropriate criminal or civil enforcement action Business Advice: Provide clear, accurate and technical advice to help businesses meet their legal obligations Consumer Support: Advise consumers and community groups on Trading Standards matters and legal requirements Project Work: Participate in surveys, inspections and compliance projects designed to improve business standards Evidence Preparation: Prepare witness statements, reports and investigation documentation, giving evidence in court where required Partnership Working: Liaise with partner agencies, enforcement authorities and government departments, sharing intelligence where appropriate Record Keeping: Maintain accurate records and use relevant IT and management information systems, including ARCUS Service Improvement: Support service improvement initiatives and designated divisional functions Team Working: Work proactively and reactively under the guidance of senior officers and managers CANDIDATE REQUIREMENTS ESSENTIAL Qualifications: DTS or full DCATS qualification, including food and/or feed, or antecedents with demonstrated competency for Grade 11 appointment Part-Qualified Applicants: Completed or currently undertaking the food or feed module for Grade 9 appointment Trading Standards Knowledge: Good working knowledge across a defined range of Trading Standards functions Legislation: Ability to analyse, interpret and clearly explain technical and legal information Investigations: Experience of undertaking investigations, addressing enquiries and preparing project reports Communication Skills: Strong verbal and written communication skills with confidence dealing with businesses and the public Organisation: Ability to plan workloads, meet deadlines and work with minimal supervision as part of a team IT Skills: Good working knowledge of Microsoft Office and relevant management information systems Travel: Manual UK driving licence and access to a vehicle insured for business use DESIRABLE Specialist Knowledge: statutory weights and measures qualification Animal Health: experience with animal health and welfare Food And Feed: competency in accordance with Food and/or Feed Law Codes of Practice Complex Investigations: experience carrying out in-depth or complex Trading Standards investigations with successful outcomes Presentations: experience delivering presentations on Trading Standards topics Team Support: experience training, supervising or supporting colleagues Partnerships: experience liaising with other enforcement agencies and partner organisations BENEFITS Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 9) Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 11) Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs Local Government Pension Scheme: Providing financial security Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and "Wisdom" app Training and Development: Opportunities for professional qualifications and ongoing training Cycle to Work Scheme: Promoting a healthy lifestyle Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options Derbyshire Rewards: a package of benefits and discounts APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14778 Full-Time or Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Matlock, Derbyshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Jun 16, 2026
Full time
Trading Standards Officer An excellent opportunity for a motivated Trading Standards Officer with enforcement, compliance, inspections, investigations and regulatory knowledge. FULL OR PART-QUALIFIED Applications from candidates who are fully qualified in other Trading Standards legislative areas, as well as part qualified applicants who have successfully completed or are currently undertaking food or feed modules will be considered. If you've also worked in the following roles, we'd also like to hear from you: Compliance Officer, Enforcement Officer, Regulatory Officer, Weights and Measures Officer, Animal Health Officer SALARY (Part-Qualified Grade 9): £32,347 to £34,317 per annum + Generous Benefits (see below) SALARY (Fully Qualified Grade 11): £39,865 to £43,270 per annum + Generous Benefits (see below) LOCATION: Hybrid / Matlock, Derbyshire, East Midlands JOB TYPE: Full-Time, Permanent (Part-Time Hours can be considered) WORKING HOURS: 37 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Trading Standards Officer to join a supportive and busy team working across food standards, feed hygiene, weights and measures, animal health and consumer protection. As a Trading Standards Officer you will help protect residents, support businesses and tackle unfair, unsafe and illegal trading practices through advice, education and enforcement. The Trading Standards Officer will undertake inspections, audits, sampling, investigations and project work, while providing clear technical advice to businesses, consumers and partner agencies. DUTIES Your duties as the Trading Standards Officer include: Inspections and Audits: Undertake inspections, audits and sampling to ensure compliance with Trading Standards legislation Investigations: Assess and investigate complaints, gather evidence and support appropriate criminal or civil enforcement action Business Advice: Provide clear, accurate and technical advice to help businesses meet their legal obligations Consumer Support: Advise consumers and community groups on Trading Standards matters and legal requirements Project Work: Participate in surveys, inspections and compliance projects designed to improve business standards Evidence Preparation: Prepare witness statements, reports and investigation documentation, giving evidence in court where required Partnership Working: Liaise with partner agencies, enforcement authorities and government departments, sharing intelligence where appropriate Record Keeping: Maintain accurate records and use relevant IT and management information systems, including ARCUS Service Improvement: Support service improvement initiatives and designated divisional functions Team Working: Work proactively and reactively under the guidance of senior officers and managers CANDIDATE REQUIREMENTS ESSENTIAL Qualifications: DTS or full DCATS qualification, including food and/or feed, or antecedents with demonstrated competency for Grade 11 appointment Part-Qualified Applicants: Completed or currently undertaking the food or feed module for Grade 9 appointment Trading Standards Knowledge: Good working knowledge across a defined range of Trading Standards functions Legislation: Ability to analyse, interpret and clearly explain technical and legal information Investigations: Experience of undertaking investigations, addressing enquiries and preparing project reports Communication Skills: Strong verbal and written communication skills with confidence dealing with businesses and the public Organisation: Ability to plan workloads, meet deadlines and work with minimal supervision as part of a team IT Skills: Good working knowledge of Microsoft Office and relevant management information systems Travel: Manual UK driving licence and access to a vehicle insured for business use DESIRABLE Specialist Knowledge: statutory weights and measures qualification Animal Health: experience with animal health and welfare Food And Feed: competency in accordance with Food and/or Feed Law Codes of Practice Complex Investigations: experience carrying out in-depth or complex Trading Standards investigations with successful outcomes Presentations: experience delivering presentations on Trading Standards topics Team Support: experience training, supervising or supporting colleagues Partnerships: experience liaising with other enforcement agencies and partner organisations BENEFITS Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 9) Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 11) Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs Local Government Pension Scheme: Providing financial security Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and "Wisdom" app Training and Development: Opportunities for professional qualifications and ongoing training Cycle to Work Scheme: Promoting a healthy lifestyle Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options Derbyshire Rewards: a package of benefits and discounts APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14778 Full-Time or Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Matlock, Derbyshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Health & Safety Officer An established UK manufacturing organisation is seeking an experienced Health, Safety & Environmental (HSE) Manager to lead and continuously improve HSE performance across a complex, multi-process manufacturing site. This is a highly operational, hands-on role covering foundry, machining, fabrication, assembly and office operations, alongside associated business units. Reporting into senior site leadership, the HSE Manager will play a key role in embedding a pragmatic, proactive safety culture while ensuring full legal compliance and consistent audit readiness.The role suits a visible, credible HSE leader who can influence at all levels, balance compliance with operational realities, and drive continuous improvement. Key Responsibilities Lead and continuously improve health, safety and environmental performance across a complex manufacturing site, ensuring full compliance with UK legislation and internal standards. Maintain audit readiness across statutory inspections, regulatory requirements and management systems, including ISO 45001 and ISO 14001. Act as a visible, hands-on HSE leader, promoting a positive and proactive safety culture and engaging employees and managers at all levels. Oversee risk management processes, ensuring risk assessments, safe systems of work and controls are practical, current and consistently applied. Lead incident investigations, audits and inspections, embedding robust root-cause analysis and effective corrective action. Drive PUWER compliance and equipment safety, working closely with engineering and operations to address machine guarding and emergency stop standards. Support maintenance, facilities and contractor activities, including review and approval of RAMS, SSOW and safe delivery of contractor works. Manage environmental compliance and improvement initiatives, supporting sustainability, waste reduction and emissions control. Contribute to emergency preparedness, fire safety and occupational health programmes, supporting individual risk assessments and return-to-work processes. Report HSE performance and risks to senior leadership, contributing to site-wide strategy, capital planning and continuous improvement initiatives. About You Proven experience in a senior HSE role within a manufacturing or industrial environment Strong working knowledge of UK HSE legislation, including PUWER and risk management Experienced in audits, inspections and incident investigations NEBOSH Diploma (or equivalent Level 6 qualification) Pragmatic, postinfectiously leadership style with strong influencing skills Confident engaging operational teams, managers and senior stakeholders Organised, analytical and comfortable working in a highly operational environment The salary on offer for this role is up to £55,000 per annum. If this is of interest apply now or get in touch!
Jun 16, 2026
Full time
Health & Safety Officer An established UK manufacturing organisation is seeking an experienced Health, Safety & Environmental (HSE) Manager to lead and continuously improve HSE performance across a complex, multi-process manufacturing site. This is a highly operational, hands-on role covering foundry, machining, fabrication, assembly and office operations, alongside associated business units. Reporting into senior site leadership, the HSE Manager will play a key role in embedding a pragmatic, proactive safety culture while ensuring full legal compliance and consistent audit readiness.The role suits a visible, credible HSE leader who can influence at all levels, balance compliance with operational realities, and drive continuous improvement. Key Responsibilities Lead and continuously improve health, safety and environmental performance across a complex manufacturing site, ensuring full compliance with UK legislation and internal standards. Maintain audit readiness across statutory inspections, regulatory requirements and management systems, including ISO 45001 and ISO 14001. Act as a visible, hands-on HSE leader, promoting a positive and proactive safety culture and engaging employees and managers at all levels. Oversee risk management processes, ensuring risk assessments, safe systems of work and controls are practical, current and consistently applied. Lead incident investigations, audits and inspections, embedding robust root-cause analysis and effective corrective action. Drive PUWER compliance and equipment safety, working closely with engineering and operations to address machine guarding and emergency stop standards. Support maintenance, facilities and contractor activities, including review and approval of RAMS, SSOW and safe delivery of contractor works. Manage environmental compliance and improvement initiatives, supporting sustainability, waste reduction and emissions control. Contribute to emergency preparedness, fire safety and occupational health programmes, supporting individual risk assessments and return-to-work processes. Report HSE performance and risks to senior leadership, contributing to site-wide strategy, capital planning and continuous improvement initiatives. About You Proven experience in a senior HSE role within a manufacturing or industrial environment Strong working knowledge of UK HSE legislation, including PUWER and risk management Experienced in audits, inspections and incident investigations NEBOSH Diploma (or equivalent Level 6 qualification) Pragmatic, postinfectiously leadership style with strong influencing skills Confident engaging operational teams, managers and senior stakeholders Organised, analytical and comfortable working in a highly operational environment The salary on offer for this role is up to £55,000 per annum. If this is of interest apply now or get in touch!
Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage
Jun 15, 2026
Seasonal
Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage
The Fire and Building Safety Officer will ensure compliance with fire safety regulations and oversee building safety within the property sector. This role is based in London and requires a professional who can implement and monitor safety measures effectively. Client Details This opportunity sits within a highly regarded resident-focused housing organisation managing a substantial residential portfolio across Central London. The organisation is committed to delivering excellent housing services, maintaining high standards of resident safety, and ensuring strong performance across compliance, repairs, asset management, and customer service functions. Working within the Property Services team, the organisation is seeking an experienced Fire & Building Safety Officer to support the coordination and delivery of fire safety and building safety activities across a diverse housing portfolio. The role will play a key part in ensuring statutory compliance obligations are met, building safety risks are effectively monitored and managed, residents are actively engaged in safety matters, and assurance processes remain robust and audit-ready. This is an excellent opportunity to join a collaborative and forward-thinking organisation where resident safety, continuous improvement, transparency, and service excellence are at the heart of everything it does. Description Support the delivery and coordination of fire safety and building safety activities across the housing portfolio Monitor statutory compliance programmes and ensure fire safety actions are tracked, prioritised, completed, and evidenced within required timescales Monitor completion of Fire Risk Assessment actions and fire door inspection and replacement programmes Maintain accurate records of inspections, actions, certifications, and completion evidence to ensure full audit readiness Support the identification, monitoring, and escalation of building safety risks, particularly within Higher-Risk Buildings (HRBs) Maintain action trackers, risk registers, compliance records, and assurance documentation relating to fire and building safety activities Monitor completion of actions arising from Fire Risk Assessments, structural inspections, compartmentation reviews, external wall assessments, and building safety inspections Escalate overdue actions, emerging risks, and compliance concerns to management and relevant stakeholders Coordinate and support intrusive investigations, specialist surveys, and safety inspections undertaken by contractors and consultants Assist with the management and maintenance of building safety information in accordance with Golden Thread principles Support the gathering, coordination, and maintenance of information required for Safety Cases and building assurance activities Work closely with compliance, repairs, housing, and asset management teams to ensure safety records remain accurate and up to date Promote resident awareness of safety responsibilities and encourage participation in safety initiatives Support the preparation of compliance reports, board reports, safety dashboards, assurance reports, and regulatory returns Provide clear commentary on compliance performance, risks, exceptions, and areas requiring corrective action Assist with responses to audits, inspections, regulatory enquiries, and information requests Support organisational compliance with relevant building safety and fire safety legislation and guidance Coordinate with contractors, consultants, and specialist providers involved in building safety activities Monitor contractor performance and challenge delays, incomplete actions, or poor-quality information where necessary Verify and maintain completion evidence relating to safety-related works and remedial actions Work collaboratively with operational teams to ensure safety risks are effectively monitored and managed Profile Level 4 qualification (or equivalent experience) in: Building Safety Fire Safety Construction Property or Asset Management Building Control or a related discipline Formal health and safety or fire safety training such as: IOSH Managing Safely NEBOSH Fire Safety Demonstrable awareness of building safety legislation and resident safety responsibilities Recognised building safety or fire safety qualification, certification, or training in at least one of the following: Building Safety Act Awareness Fire Risk Assessment Awareness Passive Fire Protection Awareness Compartmentation Awareness Fire Door Inspection Training Resident Engagement Strategy Awareness High-Rise Residential Building Safety Awareness Job Offer Competitive salary of 50,175 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution
Jun 15, 2026
Full time
The Fire and Building Safety Officer will ensure compliance with fire safety regulations and oversee building safety within the property sector. This role is based in London and requires a professional who can implement and monitor safety measures effectively. Client Details This opportunity sits within a highly regarded resident-focused housing organisation managing a substantial residential portfolio across Central London. The organisation is committed to delivering excellent housing services, maintaining high standards of resident safety, and ensuring strong performance across compliance, repairs, asset management, and customer service functions. Working within the Property Services team, the organisation is seeking an experienced Fire & Building Safety Officer to support the coordination and delivery of fire safety and building safety activities across a diverse housing portfolio. The role will play a key part in ensuring statutory compliance obligations are met, building safety risks are effectively monitored and managed, residents are actively engaged in safety matters, and assurance processes remain robust and audit-ready. This is an excellent opportunity to join a collaborative and forward-thinking organisation where resident safety, continuous improvement, transparency, and service excellence are at the heart of everything it does. Description Support the delivery and coordination of fire safety and building safety activities across the housing portfolio Monitor statutory compliance programmes and ensure fire safety actions are tracked, prioritised, completed, and evidenced within required timescales Monitor completion of Fire Risk Assessment actions and fire door inspection and replacement programmes Maintain accurate records of inspections, actions, certifications, and completion evidence to ensure full audit readiness Support the identification, monitoring, and escalation of building safety risks, particularly within Higher-Risk Buildings (HRBs) Maintain action trackers, risk registers, compliance records, and assurance documentation relating to fire and building safety activities Monitor completion of actions arising from Fire Risk Assessments, structural inspections, compartmentation reviews, external wall assessments, and building safety inspections Escalate overdue actions, emerging risks, and compliance concerns to management and relevant stakeholders Coordinate and support intrusive investigations, specialist surveys, and safety inspections undertaken by contractors and consultants Assist with the management and maintenance of building safety information in accordance with Golden Thread principles Support the gathering, coordination, and maintenance of information required for Safety Cases and building assurance activities Work closely with compliance, repairs, housing, and asset management teams to ensure safety records remain accurate and up to date Promote resident awareness of safety responsibilities and encourage participation in safety initiatives Support the preparation of compliance reports, board reports, safety dashboards, assurance reports, and regulatory returns Provide clear commentary on compliance performance, risks, exceptions, and areas requiring corrective action Assist with responses to audits, inspections, regulatory enquiries, and information requests Support organisational compliance with relevant building safety and fire safety legislation and guidance Coordinate with contractors, consultants, and specialist providers involved in building safety activities Monitor contractor performance and challenge delays, incomplete actions, or poor-quality information where necessary Verify and maintain completion evidence relating to safety-related works and remedial actions Work collaboratively with operational teams to ensure safety risks are effectively monitored and managed Profile Level 4 qualification (or equivalent experience) in: Building Safety Fire Safety Construction Property or Asset Management Building Control or a related discipline Formal health and safety or fire safety training such as: IOSH Managing Safely NEBOSH Fire Safety Demonstrable awareness of building safety legislation and resident safety responsibilities Recognised building safety or fire safety qualification, certification, or training in at least one of the following: Building Safety Act Awareness Fire Risk Assessment Awareness Passive Fire Protection Awareness Compartmentation Awareness Fire Door Inspection Training Resident Engagement Strategy Awareness High-Rise Residential Building Safety Awareness Job Offer Competitive salary of 50,175 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution
Lynx Employment Services Ltd
Astwood Bank, Worcestershire
Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office
Jun 15, 2026
Seasonal
Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders. Responsibilities will include: Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required Analyse data and ensure charges are accurately applied to accounts and invoiced Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry Requirements: Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recovery This is a Hybrid role, ideally working from home 3 days with 2 days in the office
Part-Time Customer Relations Officer Pay rate- 20.29 per hour 18.5 Hours per Week Warwickshire County Council Hybrid Working - Warwick (office attendance approximately once per month) Are you an experienced complaints professional who thrives in a fast-paced environment and enjoys making a real difference to customer experience? Warwickshire County Council is looking for a Part-Time Customer Relations Officer to join our Customer Relations Service on a temporary-to-permanent basis. This is an exciting opportunity to support the delivery of a high-quality complaints and feedback service, helping ensure residents receive fair, transparent and timely responses to their concerns. About the Role Working within the Customer Relations team, you will manage a varied caseload of complaints and feedback across a wide range of council services. One day you could be dealing with a complaint relating to a disabled parking bay, the next supporting a review relating to SEND services or statutory children's complaints. You will play a key role in: Managing and coordinating customer complaints and representations. Commissioning and quality assuring statutory children's complaints investigations and reports. Conducting internal complaint reviews and supporting service improvements. Liaising with complainants, service areas and key stakeholders to ensure timely resolutions. Challenging and supporting internal teams to improve outcomes and customer experience. Producing clear, accurate reports and correspondence. Identifying organisational learning opportunities arising from complaints and feedback. About You Previous complaints handling experience within either the public or private sector. Experience dealing with challenging or sensitive customer situations. Excellent written communication and report-writing skills. Strong interpersonal skills with the confidence to challenge and influence stakeholders at all levels. Good organisational skills and the ability to manage competing priorities. Strong IT and case management system skills. Resilience, professionalism and a customer-focused approach. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued. Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy
Jun 15, 2026
Seasonal
Part-Time Customer Relations Officer Pay rate- 20.29 per hour 18.5 Hours per Week Warwickshire County Council Hybrid Working - Warwick (office attendance approximately once per month) Are you an experienced complaints professional who thrives in a fast-paced environment and enjoys making a real difference to customer experience? Warwickshire County Council is looking for a Part-Time Customer Relations Officer to join our Customer Relations Service on a temporary-to-permanent basis. This is an exciting opportunity to support the delivery of a high-quality complaints and feedback service, helping ensure residents receive fair, transparent and timely responses to their concerns. About the Role Working within the Customer Relations team, you will manage a varied caseload of complaints and feedback across a wide range of council services. One day you could be dealing with a complaint relating to a disabled parking bay, the next supporting a review relating to SEND services or statutory children's complaints. You will play a key role in: Managing and coordinating customer complaints and representations. Commissioning and quality assuring statutory children's complaints investigations and reports. Conducting internal complaint reviews and supporting service improvements. Liaising with complainants, service areas and key stakeholders to ensure timely resolutions. Challenging and supporting internal teams to improve outcomes and customer experience. Producing clear, accurate reports and correspondence. Identifying organisational learning opportunities arising from complaints and feedback. About You Previous complaints handling experience within either the public or private sector. Experience dealing with challenging or sensitive customer situations. Excellent written communication and report-writing skills. Strong interpersonal skills with the confidence to challenge and influence stakeholders at all levels. Good organisational skills and the ability to manage competing priorities. Strong IT and case management system skills. Resilience, professionalism and a customer-focused approach. About us and our client As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built on mutual trust and respect within a partnership environment where you will feel both fulfilled and valued. Warwickshire County Council is a leading Local Authority with offices across the county. They are committed to delivering high-quality services and you can expect to be part of teams that are: High performing Collaborative Customer focused Accountable Trustworthy
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 15, 2026
Full time
Housing Officer (North/West Yorkshire) Location: Yorkshire and the Humber Salary: £36,000 per annum Vacancy Type: Full time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the Yorkshire area: x1 Leeds, North Yorkshire & Wakefield What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Tenancy Housing Officer Harrow - covering Harrow and Brent £33,600 - £38,000 Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen-supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities. What you'll be doing Leading and resolving ASB and tenancy enforcement cases from start to finish Conducting investigations, risk assessments and developing clear case plans Managing breaches including illegal occupation, abandonment and subletting Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability Preparing high-quality legal documentation and attending court where necessary Working closely with police, local authorities, safeguarding teams and community partners Maintaining accurate records and ensuring compliance with legislation and policy Identifying trends and contributing to service improvement and prevention strategies What we're looking for We are seeking someone with strong experience in Anti Social Behaviour (ASB) or tenancy management, ideally within social housing or a similar regulated environment. You will also bring: Strong investigative and case management skills Confidence handling complex, sensitive and sometimes confrontational situations Excellent communication skills with the ability to build trust and de-escalate issues Experience working collaboratively across agencies and internal teams A methodical and evidence-led approach to decision making A commitment to delivering fair, proportionate and legally sound outcomes Why join Hyde? At Hyde, you'll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose-creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected-while helping to shape thriving, inclusive neighbourhoods. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development & learning support Volunteering days Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Jun 15, 2026
Full time
Tenancy Housing Officer Harrow - covering Harrow and Brent £33,600 - £38,000 Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen-supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities. What you'll be doing Leading and resolving ASB and tenancy enforcement cases from start to finish Conducting investigations, risk assessments and developing clear case plans Managing breaches including illegal occupation, abandonment and subletting Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability Preparing high-quality legal documentation and attending court where necessary Working closely with police, local authorities, safeguarding teams and community partners Maintaining accurate records and ensuring compliance with legislation and policy Identifying trends and contributing to service improvement and prevention strategies What we're looking for We are seeking someone with strong experience in Anti Social Behaviour (ASB) or tenancy management, ideally within social housing or a similar regulated environment. You will also bring: Strong investigative and case management skills Confidence handling complex, sensitive and sometimes confrontational situations Excellent communication skills with the ability to build trust and de-escalate issues Experience working collaboratively across agencies and internal teams A methodical and evidence-led approach to decision making A commitment to delivering fair, proportionate and legally sound outcomes Why join Hyde? At Hyde, you'll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose-creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected-while helping to shape thriving, inclusive neighbourhoods. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development & learning support Volunteering days Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for Housing Officers to cover the following patches: Bedford (MK40, MK41 & MK44) Bedford (MK42, MK43 & MK44) Central Bedford (MK43, MK45, SG16, SG17, SG18 & SG19) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 15, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for Housing Officers to cover the following patches: Bedford (MK40, MK41 & MK44) Bedford (MK42, MK43 & MK44) Central Bedford (MK43, MK45, SG16, SG17, SG18 & SG19) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Jun 15, 2026
Full time
Housing Officer Location: Milton Keynes Salary: £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch: x1 Milton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Quality Manager Location : Trust-wide role across North, West and East Yorkshire and North Lincolnshire. Regular travel is required across our services. We offer hybrid working, and the successful candidate will be allocated an office base at the Wilf Ward location closest to their home address. Responsible to : Strategic Lead for Care Quality and Compliance About the Role We are looking for an experienced and passionate Quality Manager to join our Quality Team and help drive excellence across our services. This is a highly visible role focused on ensuring compliance with regulatory and organisational standards, supporting continuous improvement, and championing high-quality, person-centred support for the people we support. You will undertake audits, provide assurance and improvement support to managers, lead investigations when required, analyse quality data, and work collaboratively across the organisation to promote best practice and positive outcomes. Key Responsibilities Conduct quality audits and validation visits across services. Produce clear audit reports with SMART improvement actions. Support services to prepare for and respond to inspections and external audits. Coach and support managers to achieve and maintain high-quality standards. Monitor compliance, identify risks, and support continuous improvement activities. Analyse and report on quality performance and trends. Undertake investigations relating to incidents and employee relations matters. Promote co-production and ensure the voices of people we support, families, and colleagues are heard. Champion a digital-first approach to quality assurance and regulatory compliance. About You Experience as a Registered Manager, Quality Officer, Inspector, or similar quality-focused role within health or social care. Strong knowledge of CQC regulations, safeguarding, the Mental Capacity Act, Duty of Candour, and adult social care legislation. Experience of auditing, quality assurance, and service improvement. Excellent communication, coaching, influencing, and report-writing skills. Confident using Microsoft Office and data reporting systems, with Power BI experience desirable. Full UK driving licence and willingness to travel regularly across services. Desirable Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to achieve. Experience supporting people with learning disabilities and autistic people. What We're Looking For We are seeking someone who is values-driven, collaborative, and committed to continuous improvement. You will be a role model for quality, inclusion, and person-centred practice, helping us deliver safe, effective, and extraordinary support across our services. For full details of the role, please see the attached Job Description. If you're interested in joining our team and making a real difference, click the Apply Now button to submit your application. Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.
Jun 14, 2026
Full time
Quality Manager Location : Trust-wide role across North, West and East Yorkshire and North Lincolnshire. Regular travel is required across our services. We offer hybrid working, and the successful candidate will be allocated an office base at the Wilf Ward location closest to their home address. Responsible to : Strategic Lead for Care Quality and Compliance About the Role We are looking for an experienced and passionate Quality Manager to join our Quality Team and help drive excellence across our services. This is a highly visible role focused on ensuring compliance with regulatory and organisational standards, supporting continuous improvement, and championing high-quality, person-centred support for the people we support. You will undertake audits, provide assurance and improvement support to managers, lead investigations when required, analyse quality data, and work collaboratively across the organisation to promote best practice and positive outcomes. Key Responsibilities Conduct quality audits and validation visits across services. Produce clear audit reports with SMART improvement actions. Support services to prepare for and respond to inspections and external audits. Coach and support managers to achieve and maintain high-quality standards. Monitor compliance, identify risks, and support continuous improvement activities. Analyse and report on quality performance and trends. Undertake investigations relating to incidents and employee relations matters. Promote co-production and ensure the voices of people we support, families, and colleagues are heard. Champion a digital-first approach to quality assurance and regulatory compliance. About You Experience as a Registered Manager, Quality Officer, Inspector, or similar quality-focused role within health or social care. Strong knowledge of CQC regulations, safeguarding, the Mental Capacity Act, Duty of Candour, and adult social care legislation. Experience of auditing, quality assurance, and service improvement. Excellent communication, coaching, influencing, and report-writing skills. Confident using Microsoft Office and data reporting systems, with Power BI experience desirable. Full UK driving licence and willingness to travel regularly across services. Desirable Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to achieve. Experience supporting people with learning disabilities and autistic people. What We're Looking For We are seeking someone who is values-driven, collaborative, and committed to continuous improvement. You will be a role model for quality, inclusion, and person-centred practice, helping us deliver safe, effective, and extraordinary support across our services. For full details of the role, please see the attached Job Description. If you're interested in joining our team and making a real difference, click the Apply Now button to submit your application. Please be aware it's a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group such as adults or children. Please note any successful job offer will be conditional based on pre employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit Check if you need to tell someone about your criminal record: When you need to tell someone about your criminal record Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.
Role: Head of Quality and Compliance Reporting to: Managing Director Salary: £45,000 - £55,000per annum (based on experience) Location: Keele (3 days from office & 2 days from home) The Supply Register is an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company. We are now recruiting for a Head of Quality and Compliance to lead and develop The Supply Register s quality assurance, safeguarding and compliance functions. This is role will be pivotal in leading our compliance strategy and will ensure that the business maintains the highest standards across all areas of the business. Role Purpose: Compliance: To ensure that TSR s internal processes, communications and systems are compliant with all statutory, regulatory and partnership requirements through regular monitoring of operational compliance, identifying issues and taking action to improve customer experience and reduce risk to the business. Quality Assurance: To ensure TSR maintains the highest standards of compliance, ethics and professionalism and builds a reputation for excellent customer service, professional development and safe recruitment in order to achieve kite mark accreditations, retain existing customers, secure new business and build positive working partnerships in the sector. Professional Development: To act as the internal reference point for educational matters and ensure that TSR staff are kept appraised of all relevant codes of practice, guidance and policy and receive regular updates on best practice, safer recruitment and education issues to keep their knowledge and skills up to date. Complaints Management: To oversee TSR s complaints and safeguarding procedures and ensure that all concerns are effectively recorded, reported, referred and managed through to a satisfactory resolution. Leadership & Strategy: To lead the overall compliance & quality functions across The Supply Register whilst working closely with the SLT to ensure that strategy aligns with overall growth plans. Safeguarding: To support TSR staff in responding to concerns, conducting investigations, attending professional strategy meetings and making referrals to professional bodies. To ensure all supply teachers and internal staff receive statutory safeguarding training in line with Keeping Children Safe in Education. Partnership Relations: To support the Managing Director in the developing and maintaining positive working relationship with key stakeholders in the education community. Acting as key contact with expert knowledge who can represent TSR at conferences, government consultations and sector meetings. Responsibilities: Compliance Ensure full compliance with all relevant legislation, including: Keeping Children Safe in Education (KCSIE), APSCo Compliance +, Safer recruitment guidance, Agency Workers Regulations (AWR) and employment / right to work legislation Oversee safeguarding compliance for all candidates placed in our Schools, Trusts & Colleges. Ensure robust vetting procedures are maintained, including DBS checks, right to work documentation, references and qualifications. Monitor and audit compliance records to ensure accuracy, completeness, and readiness for inspection. Oversee the compliance audit trends of our partner agencies and ensure that robust compliance policies are followed by all suppliers. Quality Assurance & Auditing Design and implement quality assurance frameworks and strategic internal audit processes. Ensure that the company audit process is effectively managed and always adhered to, whilst maintaining accurate detailed recordings of findings. Successfully identify risks, trends, and areas for improvement and implement corrective action plans. Strategically lead the compliance team to ensure that we maintain APSCo+ accreditation Represent The Supply Register from a quality & compliance perspective when onboarding new clients and in service reviews where required. Complaints Management Ensure that TSR s compliance policy is followed by operational staff and that they are professionally managed, recorded and resolved within expected timeframes. Provide support to the wider team where complaints need escalating and resolving Report any major complaints or investigations to the Managing Director and liaise on response and action to be taken. Leadership & Strategy Lead the Quality and Compliance function across The Supply Register Continuous development of the company s compliance, safeguarding, and quality assurance strategy. Promote a culture of accountability, continuous improvement, and operational excellence. Provide expert guidance to the leadership team on regulatory and compliance changes Work with the leadership team to ensure that overall quality & compliance strategy aligns with company growth plans Line management of the full compliance team to effectively drive KPI s to ensure that business targets are continuously met Lead, coach, and develop the compliance team to deliver high performance and exceptional service standards. Safeguarding Fulfil the role of Designated Safeguarding Officer for the company Attend all safeguarding / child protection meetings and liaise effectively with the relevant bodies including clients, police, children s services and Local Authority Designated Officers (LADO) Act as the organisation s escalation point for compliance and safeguarding concerns Ensure all supply staff and TSR staff receive KCSiE Part 1 training and complete the Level 1 safeguarding children training. Training & Development Develop and deliver compliance training as part of all new starters induction. Ensure all employees remain up to date with legislative and regulatory changes. Continuously promote best practice in safer recruitment and compliance management. Commit to continuous professional development in the sector with relevant safeguarding, DSL & APSCo+ training. What we are looking for: Senior level experience within compliance, quality assurance and safeguarding Prior experience as a Designated Safeguarding Lead (DSL). Strong understanding of safeguarding and safer recruitment requirements. Experience managing audits and accreditations. Proven leadership and team management experience. Excellent communication and stakeholder management skulls Ability to manage multiple priorities in a fast-paced environment Exceptional levels of integrity, professionalism & accountability Ability to interpret changing legislation and adapt to operational policies and procedures. If you are interested in this opportunity, please apply or contact us directly. We will be in touch with suitable applicants within 3 working days.
Jun 14, 2026
Full time
Role: Head of Quality and Compliance Reporting to: Managing Director Salary: £45,000 - £55,000per annum (based on experience) Location: Keele (3 days from office & 2 days from home) The Supply Register is an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company. We are now recruiting for a Head of Quality and Compliance to lead and develop The Supply Register s quality assurance, safeguarding and compliance functions. This is role will be pivotal in leading our compliance strategy and will ensure that the business maintains the highest standards across all areas of the business. Role Purpose: Compliance: To ensure that TSR s internal processes, communications and systems are compliant with all statutory, regulatory and partnership requirements through regular monitoring of operational compliance, identifying issues and taking action to improve customer experience and reduce risk to the business. Quality Assurance: To ensure TSR maintains the highest standards of compliance, ethics and professionalism and builds a reputation for excellent customer service, professional development and safe recruitment in order to achieve kite mark accreditations, retain existing customers, secure new business and build positive working partnerships in the sector. Professional Development: To act as the internal reference point for educational matters and ensure that TSR staff are kept appraised of all relevant codes of practice, guidance and policy and receive regular updates on best practice, safer recruitment and education issues to keep their knowledge and skills up to date. Complaints Management: To oversee TSR s complaints and safeguarding procedures and ensure that all concerns are effectively recorded, reported, referred and managed through to a satisfactory resolution. Leadership & Strategy: To lead the overall compliance & quality functions across The Supply Register whilst working closely with the SLT to ensure that strategy aligns with overall growth plans. Safeguarding: To support TSR staff in responding to concerns, conducting investigations, attending professional strategy meetings and making referrals to professional bodies. To ensure all supply teachers and internal staff receive statutory safeguarding training in line with Keeping Children Safe in Education. Partnership Relations: To support the Managing Director in the developing and maintaining positive working relationship with key stakeholders in the education community. Acting as key contact with expert knowledge who can represent TSR at conferences, government consultations and sector meetings. Responsibilities: Compliance Ensure full compliance with all relevant legislation, including: Keeping Children Safe in Education (KCSIE), APSCo Compliance +, Safer recruitment guidance, Agency Workers Regulations (AWR) and employment / right to work legislation Oversee safeguarding compliance for all candidates placed in our Schools, Trusts & Colleges. Ensure robust vetting procedures are maintained, including DBS checks, right to work documentation, references and qualifications. Monitor and audit compliance records to ensure accuracy, completeness, and readiness for inspection. Oversee the compliance audit trends of our partner agencies and ensure that robust compliance policies are followed by all suppliers. Quality Assurance & Auditing Design and implement quality assurance frameworks and strategic internal audit processes. Ensure that the company audit process is effectively managed and always adhered to, whilst maintaining accurate detailed recordings of findings. Successfully identify risks, trends, and areas for improvement and implement corrective action plans. Strategically lead the compliance team to ensure that we maintain APSCo+ accreditation Represent The Supply Register from a quality & compliance perspective when onboarding new clients and in service reviews where required. Complaints Management Ensure that TSR s compliance policy is followed by operational staff and that they are professionally managed, recorded and resolved within expected timeframes. Provide support to the wider team where complaints need escalating and resolving Report any major complaints or investigations to the Managing Director and liaise on response and action to be taken. Leadership & Strategy Lead the Quality and Compliance function across The Supply Register Continuous development of the company s compliance, safeguarding, and quality assurance strategy. Promote a culture of accountability, continuous improvement, and operational excellence. Provide expert guidance to the leadership team on regulatory and compliance changes Work with the leadership team to ensure that overall quality & compliance strategy aligns with company growth plans Line management of the full compliance team to effectively drive KPI s to ensure that business targets are continuously met Lead, coach, and develop the compliance team to deliver high performance and exceptional service standards. Safeguarding Fulfil the role of Designated Safeguarding Officer for the company Attend all safeguarding / child protection meetings and liaise effectively with the relevant bodies including clients, police, children s services and Local Authority Designated Officers (LADO) Act as the organisation s escalation point for compliance and safeguarding concerns Ensure all supply staff and TSR staff receive KCSiE Part 1 training and complete the Level 1 safeguarding children training. Training & Development Develop and deliver compliance training as part of all new starters induction. Ensure all employees remain up to date with legislative and regulatory changes. Continuously promote best practice in safer recruitment and compliance management. Commit to continuous professional development in the sector with relevant safeguarding, DSL & APSCo+ training. What we are looking for: Senior level experience within compliance, quality assurance and safeguarding Prior experience as a Designated Safeguarding Lead (DSL). Strong understanding of safeguarding and safer recruitment requirements. Experience managing audits and accreditations. Proven leadership and team management experience. Excellent communication and stakeholder management skulls Ability to manage multiple priorities in a fast-paced environment Exceptional levels of integrity, professionalism & accountability Ability to interpret changing legislation and adapt to operational policies and procedures. If you are interested in this opportunity, please apply or contact us directly. We will be in touch with suitable applicants within 3 working days.
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. PNSO Data Officer Location: Netley, Hampshire Contract: Full-Time, Contract (6 Months) Hours: 37 hours per week, Monday to Friday Pay Rate: 15.72 per hour Start Date: ASAP Parking Available: Yes On-Site Catering: Yes About the Role We are currently seeking an experienced and detail-oriented PNSO Data Officer to join a busy policing support environment on a six-month temporary contract. This is an excellent opportunity for an individual with previous policing experience and extensive knowledge of national police databases. The successful candidate will play a vital role in maintaining the integrity, accuracy, and governance of critical national policing systems while supporting operational investigations and national initiatives. Working within a specialist team, you will be responsible for managing and maintaining national policing databases, ensuring compliance with national operating standards, legislation, and information governance requirements. Key Responsibilities Manage and maintain national policing databases and associated infrastructure. Process requests relating to sensitive police information in accordance with national operating standards and legislation. Conduct detailed assessments of data to support investigations and operational policing requirements. Ensure compliance with national standards relating to information retention, disclosure, and management. Carry out quality assurance reviews and testing processes to maintain data accuracy and integrity. Identify risks associated with data quality, access, or information sharing and provide recommendations for improvement. Produce reports outlining findings, risks, and corrective actions where necessary. Provide specialist advice and guidance to colleagues regarding national police systems and data governance. Support identity and access management processes, including administration of secure system access. Liaise with internal departments, external agencies, and partner organisations to support collaborative projects and national programmes. Maintain strict confidentiality when handling sensitive and intelligence-related information. Contribute to ongoing service improvements and ensure compliance with data protection and information governance policies. Essential Experience and Skills To be considered for this role, applicants must have: Previous experience working within a policing environment. Experience accessing and working with the following systems: PNC (Police National Computer) RMS (including record updates) PND (Police National Database) NABIS Experience supporting projects and delivering administrative or operational support. At least one year's experience working in a busy office environment using computerised data systems. Experience cross-referencing information across multiple complex systems. Strong record-keeping and quality assurance experience. Excellent attention to detail and analytical skills. Strong communication and stakeholder engagement abilities. The ability to handle sensitive and confidential information appropriately. Qualifications Essential: Educated to QCF Level 2 (including Maths and English) or equivalent experience. Desirable: RSA II qualification or equivalent. Additional Requirements Successful candidates will be required to undergo and maintain enhanced security vetting (SC/MV). A strong understanding of data protection principles and GDPR requirements is essential. Ability to work fully office-based from the Netley location. Immediate or short-notice availability is highly desirable. What's on Offer? Competitive hourly rate of 15.72 per hour Full-time Monday to Friday working pattern Free on-site parking On-site catering facilities Opportunity to work within a specialist policing support function Gain valuable experience supporting national policing systems and operational investigations If you have previous policing experience, strong database management skills, and knowledge of national police systems, we would like to hear from you. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Jun 14, 2026
Contractor
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. PNSO Data Officer Location: Netley, Hampshire Contract: Full-Time, Contract (6 Months) Hours: 37 hours per week, Monday to Friday Pay Rate: 15.72 per hour Start Date: ASAP Parking Available: Yes On-Site Catering: Yes About the Role We are currently seeking an experienced and detail-oriented PNSO Data Officer to join a busy policing support environment on a six-month temporary contract. This is an excellent opportunity for an individual with previous policing experience and extensive knowledge of national police databases. The successful candidate will play a vital role in maintaining the integrity, accuracy, and governance of critical national policing systems while supporting operational investigations and national initiatives. Working within a specialist team, you will be responsible for managing and maintaining national policing databases, ensuring compliance with national operating standards, legislation, and information governance requirements. Key Responsibilities Manage and maintain national policing databases and associated infrastructure. Process requests relating to sensitive police information in accordance with national operating standards and legislation. Conduct detailed assessments of data to support investigations and operational policing requirements. Ensure compliance with national standards relating to information retention, disclosure, and management. Carry out quality assurance reviews and testing processes to maintain data accuracy and integrity. Identify risks associated with data quality, access, or information sharing and provide recommendations for improvement. Produce reports outlining findings, risks, and corrective actions where necessary. Provide specialist advice and guidance to colleagues regarding national police systems and data governance. Support identity and access management processes, including administration of secure system access. Liaise with internal departments, external agencies, and partner organisations to support collaborative projects and national programmes. Maintain strict confidentiality when handling sensitive and intelligence-related information. Contribute to ongoing service improvements and ensure compliance with data protection and information governance policies. Essential Experience and Skills To be considered for this role, applicants must have: Previous experience working within a policing environment. Experience accessing and working with the following systems: PNC (Police National Computer) RMS (including record updates) PND (Police National Database) NABIS Experience supporting projects and delivering administrative or operational support. At least one year's experience working in a busy office environment using computerised data systems. Experience cross-referencing information across multiple complex systems. Strong record-keeping and quality assurance experience. Excellent attention to detail and analytical skills. Strong communication and stakeholder engagement abilities. The ability to handle sensitive and confidential information appropriately. Qualifications Essential: Educated to QCF Level 2 (including Maths and English) or equivalent experience. Desirable: RSA II qualification or equivalent. Additional Requirements Successful candidates will be required to undergo and maintain enhanced security vetting (SC/MV). A strong understanding of data protection principles and GDPR requirements is essential. Ability to work fully office-based from the Netley location. Immediate or short-notice availability is highly desirable. What's on Offer? Competitive hourly rate of 15.72 per hour Full-time Monday to Friday working pattern Free on-site parking On-site catering facilities Opportunity to work within a specialist policing support function Gain valuable experience supporting national policing systems and operational investigations If you have previous policing experience, strong database management skills, and knowledge of national police systems, we would like to hear from you. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Threat Desk Intelligence Analyst Multiple Full-Time Posts Bradford West Yorkshire Police are looking to recruit a number of skilled and motivated analysts to join our Threat Desk Analytical function. This is a key role supporting the identification and management of emerging threats, helping to shape strategic and operational policing activity across the force. You will work at the forefront of intelligence-led policing, applying advanced analytical techniques to complex datasets, developing insight to inform decision-making force wide, and supporting investigations and interventions that protect our communities. As a Threat Desk Analyst, you will: • Analyse a wide range of data, going beyond the known facts to develop inferences and hypotheses, identifying emerging threats, risks, and trends to support investigations and targeted interventions. • Present analytical findings clearly and effectively, tailoring outputs to different audiences, and advising Senior Officers and partners on intelligence requirements and strategic priorities. • Continuously improve analytical outputs by developing and implementing innovative products, tools, and techniques to enhance quality, accuracy, and efficiency. • Receive, gather, and analyse internal and external data in line with relevant Standard Operating Procedures (SOPs), ensuring appropriate information sharing across departments, forces, and partner agencies. • Build and maintain effective working relationships with partner organisations, supporting the development of data sharing arrangements in line with legislation to enable collaborative approaches. We are looking for an individual who: • Has experience in analysis or has held an analytical role, ideally within a policing, intelligence, or public sector environment. • Demonstrates strong analytical thinking and the ability to interpret complex datasets. • Can communicate complex information clearly to a range of audiences, including senior stakeholders. • Is proactive, organised, and able to manage multiple priorities effectively. • Has a collaborative approach and is confident working with internal and external partners. • Is committed to upholding professional standards and contributing to continuous improvement. These positions will be located in Bradford however you must be prepared to travel to other areas of the Force if required The vacancy will close at 23:55 hours on the 15th June 2026.
Jun 14, 2026
Full time
Threat Desk Intelligence Analyst Multiple Full-Time Posts Bradford West Yorkshire Police are looking to recruit a number of skilled and motivated analysts to join our Threat Desk Analytical function. This is a key role supporting the identification and management of emerging threats, helping to shape strategic and operational policing activity across the force. You will work at the forefront of intelligence-led policing, applying advanced analytical techniques to complex datasets, developing insight to inform decision-making force wide, and supporting investigations and interventions that protect our communities. As a Threat Desk Analyst, you will: • Analyse a wide range of data, going beyond the known facts to develop inferences and hypotheses, identifying emerging threats, risks, and trends to support investigations and targeted interventions. • Present analytical findings clearly and effectively, tailoring outputs to different audiences, and advising Senior Officers and partners on intelligence requirements and strategic priorities. • Continuously improve analytical outputs by developing and implementing innovative products, tools, and techniques to enhance quality, accuracy, and efficiency. • Receive, gather, and analyse internal and external data in line with relevant Standard Operating Procedures (SOPs), ensuring appropriate information sharing across departments, forces, and partner agencies. • Build and maintain effective working relationships with partner organisations, supporting the development of data sharing arrangements in line with legislation to enable collaborative approaches. We are looking for an individual who: • Has experience in analysis or has held an analytical role, ideally within a policing, intelligence, or public sector environment. • Demonstrates strong analytical thinking and the ability to interpret complex datasets. • Can communicate complex information clearly to a range of audiences, including senior stakeholders. • Is proactive, organised, and able to manage multiple priorities effectively. • Has a collaborative approach and is confident working with internal and external partners. • Is committed to upholding professional standards and contributing to continuous improvement. These positions will be located in Bradford however you must be prepared to travel to other areas of the Force if required The vacancy will close at 23:55 hours on the 15th June 2026.
Adecco is delighted to be recruiting for a Customer Insight Officer (Repairs - Stage 1 Complaints) on behalf of a local authority . This is a fantastic opportunity to play a key role in improving resident experience by driving insight, learning, and service improvements across repairs and complaints handling. You will be responsible for managing and coordinating complex complaints, ensuring residents' concerns are fully investigated and addressed, while identifying trends and opportunities for service improvement. Customer Insight Officer (Repairs) Location: Croydon (Hybrid - 2-3 days in the office) Salary: 40,182 per annum Hours: 36 hours per week, Monday-Friday Contract: Permanent Key Responsibilities Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes Ensure compliance with complaints policies and relevant Ombudsman guidance Analyse complaint data to identify trends, root causes, and improvement opportunities Drive continuous improvement by feeding back learning into service areas Provide support and challenge to internal teams to ensure high standards of complaint handling Respond to high-level enquiries (e.g. MP/Cllr correspondence) with clarity and professionalism Maintain accurate records and ensure robust case management processes Act as a strong advocate for customers, ensuring their voice is heard throughout About You We're looking for someone who is passionate about customer experience and improving services. You will bring: Experience in complaint handling or a similar customer-focused role (repairs or local authority environment desirable) Strong analytical skills, with the ability to identify trends and drive improvements Excellent written communication skills, able to explain complex issues clearly and in plain English The confidence to challenge constructively and influence stakeholders at all levels Strong organisational skills, with the ability to manage competing priorities A resilient and proactive approach to problem-solving Experience working with case management systems and Microsoft Office tools What's on Offer Competitive salary of 40,182 per annum Hybrid working model (2-3 days per week in Croydon office) Generous Local Government Pension Scheme Opportunity to make a tangible impact within a local authority setting Supportive and collaborative working environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 14, 2026
Full time
Adecco is delighted to be recruiting for a Customer Insight Officer (Repairs - Stage 1 Complaints) on behalf of a local authority . This is a fantastic opportunity to play a key role in improving resident experience by driving insight, learning, and service improvements across repairs and complaints handling. You will be responsible for managing and coordinating complex complaints, ensuring residents' concerns are fully investigated and addressed, while identifying trends and opportunities for service improvement. Customer Insight Officer (Repairs) Location: Croydon (Hybrid - 2-3 days in the office) Salary: 40,182 per annum Hours: 36 hours per week, Monday-Friday Contract: Permanent Key Responsibilities Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes Ensure compliance with complaints policies and relevant Ombudsman guidance Analyse complaint data to identify trends, root causes, and improvement opportunities Drive continuous improvement by feeding back learning into service areas Provide support and challenge to internal teams to ensure high standards of complaint handling Respond to high-level enquiries (e.g. MP/Cllr correspondence) with clarity and professionalism Maintain accurate records and ensure robust case management processes Act as a strong advocate for customers, ensuring their voice is heard throughout About You We're looking for someone who is passionate about customer experience and improving services. You will bring: Experience in complaint handling or a similar customer-focused role (repairs or local authority environment desirable) Strong analytical skills, with the ability to identify trends and drive improvements Excellent written communication skills, able to explain complex issues clearly and in plain English The confidence to challenge constructively and influence stakeholders at all levels Strong organisational skills, with the ability to manage competing priorities A resilient and proactive approach to problem-solving Experience working with case management systems and Microsoft Office tools What's on Offer Competitive salary of 40,182 per annum Hybrid working model (2-3 days per week in Croydon office) Generous Local Government Pension Scheme Opportunity to make a tangible impact within a local authority setting Supportive and collaborative working environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Public Protection Officer Pay rate: 19.62 per hour Contract until: 31/08/2026 Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT The London Borough of Harrow is seeking a committed and proactive Public Protection Officer to support the council's statutory enforcement functions. This role plays a key part in maintaining a clean, safe and well managed public realm across the borough. Key Responsibilities: " Carry out enforcement duties relating to waste, nuisance and street based offences " Conduct inspections, gather evidence and investigate allegations of environmental and public realm offences " Take appropriate enforcement action, including issuing notices and preparing case files " Provide education and advice to residents, businesses and the wider community " Maintain accurate records and follow all relevant legislation and council procedures Requirements: " Full UK driving licence and ability to drive for work (business insurance required) " DVLA licence check will be completed " Strong communication and investigation skills " Ability to work independently and confidently in a public facing enforcement role Shift Information: Officers work on a rotating shift pattern, including: " Early starts from 6am (one week) " Late finishes up to 6pm (another week) " One late finish to 9pm every 8 weeks " One Saturday shift every 4 weeks If you're motivated, confident engaging with the public, and passionate about protecting the local environment, we'd love to hear from you. About Pertemps: " Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: " The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: " Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed).
Jun 14, 2026
Seasonal
Public Protection Officer Pay rate: 19.62 per hour Contract until: 31/08/2026 Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT The London Borough of Harrow is seeking a committed and proactive Public Protection Officer to support the council's statutory enforcement functions. This role plays a key part in maintaining a clean, safe and well managed public realm across the borough. Key Responsibilities: " Carry out enforcement duties relating to waste, nuisance and street based offences " Conduct inspections, gather evidence and investigate allegations of environmental and public realm offences " Take appropriate enforcement action, including issuing notices and preparing case files " Provide education and advice to residents, businesses and the wider community " Maintain accurate records and follow all relevant legislation and council procedures Requirements: " Full UK driving licence and ability to drive for work (business insurance required) " DVLA licence check will be completed " Strong communication and investigation skills " Ability to work independently and confidently in a public facing enforcement role Shift Information: Officers work on a rotating shift pattern, including: " Early starts from 6am (one week) " Late finishes up to 6pm (another week) " One late finish to 9pm every 8 weeks " One Saturday shift every 4 weeks If you're motivated, confident engaging with the public, and passionate about protecting the local environment, we'd love to hear from you. About Pertemps: " Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: " The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: " Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed).
The salary range for this position is 41, 585- 45,135 per annum based on a full-time, 36-hour working week. We have an exciting job opportunity within the Countryside Team, for an Arboriculturist to deliver tree risk across our countryside portfolio. The post is based at Merrow Depot, Guildford, but travel for site visits, tree inspections, surveys and meetings around Surrey's beautiful countryside is a key part of the role. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Working to the Land Services Manager, this is an estate-wide role managing tree risk across our Countryside estate at a reserve level. As part of a Countryside Group team, you will be working alongside the operational team for the Countryside Estate as well as arboriculturists responsible for delivering the Council's Tree Risk Management Policy on service-based sites and highways. Whilst accountable for tree risk on the Countryside Estate, cross-team working will be vital for updating policy, maintaining best practice with consistent and coordinated delivery and reporting across the teams. You will lead our multi- year Ash Dieback programme and will be expected to manage procurement, working with contractors whilst balancing your business as usual with competing priorities. The ability to prioritise, co-ordinate work with other officers and provide accurate reports on tree risk will be key. You will also have close links to the Woodland Management Team based at the Woodland Hub in Norbury Park to enable support for the Council's Land Management Policies. Whilst Tree Risk management will be your priority, you will have an opportunity to support a sustainable approach to tree and woodland management and support biodiversity on sensitive sites protected at an international level. Your work will support the delivery of woodland management plans and current and future grant funding opportunities at a landscape scale. Working to robust timescales, you will make clear decisions based on both policy and budget offering excellent value for money for Surrey. With safety, public access and biodiversity at the forefront of your work, you will meet tight deadlines and offer training and mentoring to ranger teams for lower-level inspections. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: That you are qualified to at least Level 4 Arboricultural qualification (or related field) and hold a valid and up to date LANTRA 3-Day Professional Tree Inspection Certificate Proven experience in managing commercial arboricultural or horticultural contractors and maintain accurate reporting on tree risk, prioritise recommended works and working across multi-disciplinary teams Demonstrable experience in managing tree risk at a reserve level where biodiversity is an important consideration, alongside a proven record in site investigations, tree inspection reports, works programming, auditing, reporting and communicating in a clear written and verbal style. Experience in managing and mentoring people, and working with, and alongside residents and key stakeholders As part of the application process, you will be asked to upload your CV and answer four questions which will help us assess your application. 1. Please tell us about a significant project or programme that you have delivered, in line with an organisational strategy, policy or strategic objective. 2. Please tell us about a time when you had to manage competing demands on your time and how you managed and overcame this. 3. Please tell us about a recent project that you have worked on or delivered in one of the following areas: Arboriculture and tree management (Surveys, reports, investigations for example) Contractor management Public, Councillor, Stakeholder/customer engagement 4. Please tell us about the personal qualities you possess that can bring to this role that will enable you to be successful. The job advert closes at 23:59 on 14th June 2026 with interviews to follow. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Surrey has both urban and rural areas and the successful applicant will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 14, 2026
Full time
The salary range for this position is 41, 585- 45,135 per annum based on a full-time, 36-hour working week. We have an exciting job opportunity within the Countryside Team, for an Arboriculturist to deliver tree risk across our countryside portfolio. The post is based at Merrow Depot, Guildford, but travel for site visits, tree inspections, surveys and meetings around Surrey's beautiful countryside is a key part of the role. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Working to the Land Services Manager, this is an estate-wide role managing tree risk across our Countryside estate at a reserve level. As part of a Countryside Group team, you will be working alongside the operational team for the Countryside Estate as well as arboriculturists responsible for delivering the Council's Tree Risk Management Policy on service-based sites and highways. Whilst accountable for tree risk on the Countryside Estate, cross-team working will be vital for updating policy, maintaining best practice with consistent and coordinated delivery and reporting across the teams. You will lead our multi- year Ash Dieback programme and will be expected to manage procurement, working with contractors whilst balancing your business as usual with competing priorities. The ability to prioritise, co-ordinate work with other officers and provide accurate reports on tree risk will be key. You will also have close links to the Woodland Management Team based at the Woodland Hub in Norbury Park to enable support for the Council's Land Management Policies. Whilst Tree Risk management will be your priority, you will have an opportunity to support a sustainable approach to tree and woodland management and support biodiversity on sensitive sites protected at an international level. Your work will support the delivery of woodland management plans and current and future grant funding opportunities at a landscape scale. Working to robust timescales, you will make clear decisions based on both policy and budget offering excellent value for money for Surrey. With safety, public access and biodiversity at the forefront of your work, you will meet tight deadlines and offer training and mentoring to ranger teams for lower-level inspections. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: That you are qualified to at least Level 4 Arboricultural qualification (or related field) and hold a valid and up to date LANTRA 3-Day Professional Tree Inspection Certificate Proven experience in managing commercial arboricultural or horticultural contractors and maintain accurate reporting on tree risk, prioritise recommended works and working across multi-disciplinary teams Demonstrable experience in managing tree risk at a reserve level where biodiversity is an important consideration, alongside a proven record in site investigations, tree inspection reports, works programming, auditing, reporting and communicating in a clear written and verbal style. Experience in managing and mentoring people, and working with, and alongside residents and key stakeholders As part of the application process, you will be asked to upload your CV and answer four questions which will help us assess your application. 1. Please tell us about a significant project or programme that you have delivered, in line with an organisational strategy, policy or strategic objective. 2. Please tell us about a time when you had to manage competing demands on your time and how you managed and overcame this. 3. Please tell us about a recent project that you have worked on or delivered in one of the following areas: Arboriculture and tree management (Surveys, reports, investigations for example) Contractor management Public, Councillor, Stakeholder/customer engagement 4. Please tell us about the personal qualities you possess that can bring to this role that will enable you to be successful. The job advert closes at 23:59 on 14th June 2026 with interviews to follow. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. Surrey has both urban and rural areas and the successful applicant will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.