71 jobs found

Fire Safety Delivery Manager £52,500 plus £2000 car allowance Bedford, Hybrid Permanent, Full Time At bpha, our residents' safety is our top priority. We're looking for an experienced Fire Safety Delivery Manager to lead the delivery of fire safety projects across our housing portfolio, ensuring compliance, driving improvements, and helping us create safer homes and communities click apply for full job details

Job title: Regional People Advisor Location: Somerset with occasional travel in the South West. 4 days per week on site, 1 day working from home. Contract type: Full-time, permanent (Monday-Friday) The Opportunity We are looking for a Regional People Advisor to join our team on a permanent contract on a full-time basis to be a fundamental part of the team and support us in meeting our commitments and regional People Plan. You will be based at our site in Plymouth. You will provide generalist employee relations support to our employees, getting involved with day to day People activities to provide onsite assistance and guidance to our management team and employees. This is a fast moving role that will suit someone who thrives in a dynamic environment and enjoys driving positive change with a heavy focus on Employee Relations. We re seeking someone who can bring new perspectives and help the team develop and refine our processes as we continue to evolve. How you will make an impact - Provide expert advice and guidance to managers and employees on HR matters, including employee relations, disciplinary, grievance, absence management and performance management, ensuring all associated documentation and records are accurately completed and maintained. - Support managers in investigations and the just & fair resolution of employee concerns, ensuring compliance with employment law and company policies. - Ensure policies, procedures, and practices are consistently applied and aligned with legislation. - Contribute to the regional People Plan and processes to drive continuous improvement. - Maintain accurate People records and documentation in line with GDPR and company standards. - Support the embedding of performance management processes, guiding managers with goal setting, annual reviews and feedback mechanisms. - Collaborate with wider People Team to deliver initiatives that strengthen employee engagement, wellbeing and workplace culture. - Support People projects focused on the employee experience, process efficiency and system improvements. - Support recruitment and onboarding activities where required, including coordinating hiring processes, advising managers on recruitment best practice and ensuring a positive candidate experience. - Identify opportunities to streamline People operations and improve service delivery. Financial benefits Competitive salary reviewed annually Pension based on minimum of 5% from employee, 7.5% from the employer Discretionary, non-contractual, company bonus scheme (annual) Long term service reward Life cover (x3 annual salary) Company Discount Scheme (Pluxee) Work life balance 33 days annual leave per year (inclusive of bank holidays) based on full time contract Option to purchase an additional 5 days annual leave per year Health, Happiness and Family BUPA healthcare assessment, after 2 years service and every 3 years thereafter 24/7 Employee Assistance Line with access to external counsellor Company funded eye tests (VDU and safety glasses) Enhanced family friendly policies Company paid sick leave following probationary period Learning & Development Support to build your professional development plan to grow and evolve with us Payment towards annual professional fees and CPD relevant to roles For further information please contact Imogen Parr: (url removed)

Thorn Baker Industrial Recruitment are looking to recruit a HR Business Partner to work for globally known & well established manufacturer in Nottingham! PLEASE NOTE - THIS IS A TEMPORARY TO PERMANENT ROLE About the Client: Following the company growth, the global retail network now has of over 7,200 stores, 39,000 employees, in 40+ countries. Offering high-quality, affordable medical products and services. The client has well-known local retail brands across Europe, North & Latin America and Asia. Meaning you could be working for a well-known household name with fantastic features and benefits. They have also been awarded Linkedin Top Employer. What is in it for you? £45,000 - £50,000 per annum £5,500 car allowance 3% pension contribution (auto enrolled after 3 months) 33 days annual leave (including bank holidays) Onsite Parking Monday - Friday 9:00am - 17:00pm Hybrid Working (1-2 days from home) Job Scope: To support the business by delivering a highly effective HR business partnering service. To plan, implement and evaluate the company's HR strategies to ensure these initiatives are aligned to support the business objectives and support a designated geographic area. You will also be required to attend quartely meetings at any one of their sites, so this could be in Nottingham, Birmingham, London, Thornbury or Caphilly. Main Responsibilties: Manage the provision of day to day HR advice to employees and line managers in keeping with current legislation and best practice and drawing on past professional experience in order to deliver an effective HR Business Partnering role. Support and coach line managers to ensure they are effective within their line management role. Able to challenge line managers where appropriate to ensure that they maintain Company standards and develop and improve the necessary skills in a supportive environment Manage the process with regards to any ER issues as they develop, including any disciplinary, grievance and absence issues, ensuring that appropriate investigations are undertaken Work with HR colleagues to manage the implementation of local engagement strategies and deal with appropriate action plans Work closely with line managers to determine the most appropriate means by which to ensure full departmental manning, taking into account team capabilities and needs Manage the recruitment processes as necessary to ensure these skills gaps and departmental requirements are met effectively and efficiently Identify where improvements to procedures/processes will improve the smooth running of the department and aid the business Support L&D implementation, including delivery of key training sessions where required Take an active part in the wider activities of the HR team and contribute fully to projects and the performance and objectives of the department Complete forms and processes in an an accurate and timely manner to ensure that the HR system data is accurate, ensuring the timely accuracy and integrity of employee and payroll data Work with the HR Shared Service Centre so that all HR administration processes including new starters, maternity and paternity, probation reviews, employment changes, leavers, exit interviews and other information is processed appropriately Supporting continuous improvements to HR policies, processes, letters, templates and forms Preparing monthly and ad hoc management information reports Any other reasonable duties as requested Health & Safety Responsibilities: To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are meant To bring to the attention of the business hazards, risks, concerns, accidents or near misses Comply with any local PPE requirements Environmental Responsibilities: To work in line with Environmental & energy policies To ensure visitors / contractors / external providers meet relevant environmental procedures while on site To bring to the attention of the business environmental hazards, risks and concerns What we need from you Significant experience of working within a customer facing HR role or environment CIPD qualification would be desirable Experience of operating at a similar level as a HRBP or Senior HR Advisor Strong knowledge of current employment legislation An organised approach to be able to work with a multitude of managers from diverse backgrounds, whilst establishing trust and integrity Excellent communication skills, approachable and good at forming and developing relationships with people of all levels across the business Flexible with an ability to prioritise own workload within a busy environment to meet deadlines Strong attention to detail with an ability to multi-task PC literate and comfortable using different applications (experience with SAP HCM/SuccessFactors would be beneficial) If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: (url removed)>

Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Enfield - N9 0TG Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position Valid UK Driving Licence & access to transport is required for this role This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Finance & Payroll Officer Salary : £27,000 - £30,000 pro rata, depending on qualifications (ideally AAT part qualified) and experience. Location : Hybrid/Remote with required weekly travel to work premises for meetings/work. Must maintain a quiet, private, and secure home office setup with reliable internet and phone connection for work purposes. Hours : Flexible working arrangements considered (3 to 5 days per week). Full-time (5 days) or part-time options available initially, with a need for hours to increase to full time hours as the department evolves. Reports to : Finance Manager and HR Manager (for HR/Payroll responsibilities that sit with the HR Manager) The Role: We are seeking a highly meticulous and proactive Finance & Payroll Officer to join our combined Finance department, supporting operations across the Group and Shackleford Properties Limited. Reporting directly to the Finance Manager with some responsibilities being under HR management, this vital hybrid role is designed for a self-starter ready to take on significant responsibility from day one. You will independently manage core financial and administrative tasks and serve as the primary contact for the Accounts Department during the Finance Manager s absence. This position is key to ensuring continuity and resilience within the function, as you will progressively take sole ownership of additional finance responsibilities. You will also provide essential support for the smooth and accurate running of our Payroll function. Key Responsibilities: 1. Core Finance Operations Cashbook & Banking: Daily monitoring and reconciliation of bank accounts for all Companies, processing BACS/TT/Credit card payments (including Supplier Payment runs and HMRC), and posting all transactions onto Sage 200/Xero. Includes weekly reconciliation of the PayPal account during peak trading. Purchase Ledger: Inputting overhead and foreign supplier stock invoices (requiring currency conversion from USD/THB to GBP) onto Sage 200/Xero, reconciling invoices against supplier statements, and liaising with other departments for approval. Sales Ledger: Reconciliation of digital payment income (Braintree, PayPal, Klarna, AMEX), posting daily sales, and raising/emailing monthly rent invoices. General Administration: Managing the Accounts email inbox, maintaining organised digital and physical financial records, and processing employee expense and credit card claims. 2. Payroll & HR Support Assisting with the accurate and timely calculation and administration of payroll on SagePay 50, adhering to strict deadlines and UK employment/payroll legislation, including statutory payments, deductions, and pension schemes. Assisting with the implementation of Payroll changes and improvements, reconciling Payroll for the monthly journal onto Sage, and preparing information for P11D submissions. Liaising with Human Resources on personnel matters (holidays, sickness, attendance, starters, and leavers) to ensure accurate payroll and financial records. 3. Financial Support & Compliance Assist the Finance Manager with complex month-end and year-end procedures, including preparing and posting journals for Prepayments & Accruals, Stock valuation, Fixed Asset Register depreciation, and Management Accounts. Support the creation of budgets and cashflow projections, the management and reconciliation of quarterly Group VAT Returns, and the processing of quarterly CT61 form submissions. Maintain maximum confidentiality and adhere strictly to GDPR, IT Security, and all Company policies. What You'll Bring Essential Skills & Experience: Qualification : Minimum of AAT Level 3 or 4 qualification, or demonstrable strong relevant experience (1 3 years) within a finance or accounts department. AAT part qualified preferred. Technical Proficiency: Strong IT skills, including proficiency in: Sage 200 accounting package Sage 50 Payroll Xero accounting package Advanced Excel Google Workspace (Docs, Sheets, Drive) Accounting Knowledge : Solid understanding of accounting principles, including double-entry bookkeeping, and proven experience with balance sheet reconciliation work. Reconciliation & Payroll: Very strong and methodical reconciliation skills with the ability to analyse and resolve discrepancies, coupled with a sound understanding of UK payroll processes. Personal Attributes: Crucially, the right attitude: conscientious, highly motivated, and possessing an excellent eye for detail. Meticulous attention to detail and high numerical accuracy with strong error-checking ability. Strong analytical and problem-solving skills, able to establish logical and practical solutions. Ability to communicate confidently, professionally, and effectively with staff at all levels and key external contacts (HMRC, Bank, Accountants). A positive, proactive approach, high integrity, and trustworthiness, with the ability to take ownership and work independently with minimal supervision. If you are ready for a challenging and rewarding role within a supportive team, we encourage you to apply.

An exciting opportunity for a Recruitment Operations Partner to lead continuous improvement initiatives across high-volume recruitment, recruitment technology, assessment solutions, and hiring manager capability. This role combines operational excellence, stakeholder engagement, data analysis, and process optimisation to enhance recruitment performance, efficiency, and candidate experience. Client Details Michael Page is partnering with a large and well-established national organisation seeking a Recruitment Operations Partner to join its Talent Acquisition function. Operating across multiple locations and recruiting at scale, the organisation is investing heavily in recruitment effectiveness, technology, process improvement, and candidate experience. This role offers a unique opportunity to influence recruitment strategy through operational excellence and innovative hiring solutions. They are now seeking a Recruitment Operations Partner to join their team in Burton on a flexible hybrid working schedule, on a 6-Month FTC. Description Managing and enhancing recruitment workflows to improve hiring outcomes and operational efficiency. Driving recruitment process improvement initiatives and identifying opportunities for continuous enhancement. Supporting the implementation and optimisation of recruitment technology, automation tools, and system functionality. Managing and developing assessment methodologies and selection tools to improve hiring quality and decision making. Collaborating with Talent Acquisition stakeholders to implement standardised recruitment best practice. Producing and analysing recruitment performance data, identifying trends, risks, and opportunities. Developing reporting frameworks and insights that support informed recruitment decision making. Supporting hiring manager capability through guidance, training resources, and process improvements. Working with internal system specialists and external suppliers to maximise recruitment technology performance. Ensuring recruitment activities remain compliant with relevant employment legislation and data protection requirements. Identifying process bottlenecks and implementing practical solutions to improve candidate and stakeholder experiences. Supporting wider recruitment transformation and optimisation programmes. Profile A successful Recruitment Operations Partner should have: Proven experience within Talent Acquisition, Recruitment Operations, Recruitment Excellence, or a similar recruitment-focused environment. Experience managing or supporting high-volume recruitment processes. Strong understanding of recruitment compliance, governance, and best practice. Experience working with ATS platforms, recruitment technologies, and assessment solutions. Strong analytical and reporting skills with the ability to translate data into actionable insights. Experience driving process improvement, automation, or operational efficiency initiatives. Excellent stakeholder management and communication skills. A proactive and solution-focused approach to problem solving. Experience within hospitality, retail, logistics, customer-facing, or similarly high-volume sectors would be advantageous but is not essential. Job Offer Salary ranging from 40,000 to 44,000, dependent on the level of experience. 1 day per week in the office and the rest from home. 6 month Fixed-term contract with a focus on professional development. Opportunity to contribute to recruitment operations within the leisure, travel and tourism industry. Competitive salary and benefits package. Hybrid working arrangement. Free parking onsite. Opportunity to influence recruitment strategy and operational performance. Exposure to recruitment transformation, technology, and automation projects. A collaborative and forward-thinking Talent Acquisition environment. Excellent career development and progression opportunities. The chance to make a visible impact within a large-scale recruitment function. If you're interested in this Recruitment Operations Partner role, apply now.

Your new company A specialist insurance organisation is seeking an HR Operations Assistant to join its People team on a 12-month fixed-term contract. This is an opportunity to join a collaborative and fast-paced environment where HR plays a key role in supporting business growth, operational excellence and employee experience. Your new role Reporting into the HR leadership team, you'll support the delivery of a high-quality HR service across the employee lifecycle, with responsibilities including: Maintaining and updating employee records within the HR system Supporting monthly payroll processes and liaising with external providers Producing regular HR reports, MI and workforce analytics Assisting with onboarding, employee changes and leaver processes Supporting compensation, benefits and annual salary review activity Responding to employee and manager HR queries Assisting with HR projects, system enhancements and process improvements Supporting policy reviews and ensuring compliance with employment legislation Contributing to audit activities and maintaining HR documentation Working closely with stakeholders to drive efficiency and continuous improvement across HR operations What you'll need to succeed Previous HR Operations or HR Administration experience Experience working within financial services, insurance, regulated or professional services environments Strong HR systems experience, ideally including HiBob or a similar HRIS Exposure to payroll administration and employee data management Advanced Excel and reporting skills Good knowledge of UK employment legislation and HR compliance Excellent attention to detail and organisational skills Strong stakeholder management and communication abilities Experience identifying and implementing process improvements What you'll get in return Up to 60kHybrid: 2 days office / 3 days home Professional development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Development Manager - Digital Platform & API Location: Epsom, Surrey (Hybrid - 2 days office / 3 days work from home) Position Overview Are you an agile digital delivery specialist looking to shape the future of platform services across a progressive business? We are seeking a Development Manager - Digital Platform & API to drive the modernization of our core technology layer. In this high-impact position, you will act as the Product Owner for both our digital applications and integration capabilities, ensuring systems are scalable, secure, and built to support ongoing digital transformation. This is a modern, forward-thinking IT role designed for someone who excels at managing third-party development relationships. Because software build is outsourced, your primary focus will be guiding vendor delivery and solution architects-balancing high-value transformation projects with continuous operational BAU demands. Key Responsibilities Product Ownership & Strategy: Lead the roadmap, product backlog, and feature prioritization for our API integration layer and a suite of around 20 application platforms, including flagship digital finance tools. Outsourced Delivery & Vendor Management: Direct external software providers and internal Solution Architects to convert business requirements into robust, high-performing platform capabilities. Agile Leadership: Champion agile ways of working, facilitating core ceremonies to navigate the daily challenge of balancing ongoing BAU improvements against long-term strategic projects. Business-Wide Alignment: Engage with stakeholders across the organization-from marketing and operations to executive management-to ensure platforms meet wider commercial goals. Governance & Standards: Collaborate with information security, compliance, and architectural advisory boards to ensure applications adhere to ISO27001, GDPR, and enterprise risk standards. Future Leadership & Growth: Oversee team performance with potential future scope to expand line management or matrix leadership structures as the platform footprint grows. What We Are Looking For Agile Delivery Expertise: Proven track record applying Agile frameworks to manage digital product backlogs and platform lifecycles. Vendor & Partner Collaboration: Experience managing external software vendors and technical architects rather than leading hands-on internal software development. Versatile Industry Background: Open to candidates from various backgrounds-whether you are working in-house, managing products within a software vendor, or looking to step up from an emerging FinTech. Integration Understanding: Good foundational knowledge of modern integration concepts, API design (REST/SOAP), and enterprise application landscapes. Stakeholder & Operational Focus: Strong communication skills with a proven ability to manage competing demands between active project rollouts and live operational systems. Desirable: Certifications in Agile or Product Ownership (e.g., PSPO, CSPO, SAFe) are an advantage.

At MSV Housing, we're committed to making sure our customers have safe, high-quality homes, and our ICT Business Partners are key to making this happen. We are looking to recruit an experienced ICT professional with strong stakeholder engagement, business analysis and problem-solving skills to join our established team. Reporting to the ICT Business Partner Manager, our ICT Business Partners provide expert support and partnership working to align technology, systems and processes with business needs across our Homes services, driving continuous improvement, successful project delivery and enhanced customer outcomes. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What do our ICT Business Partners do; Build strong partnerships with business stakeholders to understand operational needs, identify opportunities for improvement, and support the delivery of digital and system enhancement plans. Support the implementation, administration, testing and continuous improvement of housing management systems, mobile applications and other core business systems. Assist in the delivery of ICT and business change projects, ensuring solutions are implemented within agreed scope, timescales and quality standards. Work collaboratively with ICT teams to resolve system issues, apply upgrades and patches, maintain system performance, and minimise disruption to services. Ensure compliance with data protection, security and governance requirements, maintaining accurate documentation and promoting continuous service improvement principles. What we are looking for; We're looking for an experienced ICT professional who can build strong partnerships across the business and help drive system and process improvements. You'll have a proven ability to support and enhance business applications, deliver change initiatives, and provide excellent customer service. Strong communication, problem-solving and organisational skills are essential, alongside a proactive approach to continuous improvement and a passion for delivering technology solutions that improve outcomes for customers and colleagues. To be successful in this role, you will be able to demonstrate: Experience supporting, administering, or implementing ICT systems and business applications. Experience delivering ICT projects, system improvements, or business change initiatives. Strong stakeholder management skills, with the ability to build effective relationships and understand business requirements. Excellent problem-solving and troubleshooting skills, supported by a high level of IT literacy. The ability to manage multiple priorities, work independently, and deliver outcomes in a fast-paced environment. Strong communication and customer service skills, with a commitment to providing an excellent user experience. Experience working collaboratively as part of a team while contributing ideas for continuous improvement and innovation. A commitment to data security, confidentiality, equality, diversity, and delivering services in line with organisational values. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact John Paul Petryczuk, Head of ICT - (url removed) Interviews are scheduled to take on Friday 18th September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Are you an experienced Employee Relations professional who thrives on managing complex cases from start to finish while coaching managers to make fair, confident and commercially sound people decisions? Join an award-winning global technology consultancy where you'll become the go-to Employee Relations expert, partnering with managers, HR colleagues and business leaders across the UK to navigate complex people challenges and reduce organisational risk. If you're looking for a role where your expertise is trusted, your judgement is valued and you'll genuinely influence how Employee Relations is delivered across the business, we'd love to hear from you. Candidates must be able to work in the UK without restrictions. The Role at a Glance Employee Relations Lead Remote - Home-based with occasional travel to London Competitive Salary + Excellent Benefits Permanent - Full Time Hours: 09:00 - 17:00 Pedigree: Global Leader in SAP Consulting, Digital Transformation & Business Solutions Awards: SAP Pinnacle Awards 2024 Top Employer Award 2024 Your Background / Skills: Employee Relations, UK Employment Law, HR Advisory, Manager Coaching, Complex Case Management, Redundancy, TUPE, Employment Law, Stakeholder Management Who We Are Join our award-winning team a t NTT DATA Business Solutions Group and become part of a thriving, innovative culture. Recognised through awards including the SAP Pinnacle Awards 2024 and the Top Employer Award 2024, we help organisations around the world transform their businesses through technology, expertise and collaboration. Our People team plays a vital role in supporting managers, protecting the business and creating positive employee experiences through practical, commercially focused HR advice. Role Overview As Employee Relations Lead, you'll take ownership of employee relations casework across the UK, providing practical, consistent and legally sound advice to managers and HR colleagues. You'll independently manage a varied portfolio of Employee Relations matters, from day-to-day cases through to complex and sensitive situations, ensuring every case is handled fairly, consistently and in line with UK employment law and company policy. This is a genuinely hands-on role where you'll own cases from initial advice through to resolution, including all associated administration and documentation, while acting as the trusted Employee Relations expert across the business. Key Responsibilities Employee Relations Case Management • Independently manage a portfolio of Employee Relations cases including disciplinary, grievance, performance, absence, conduct and other complex employee matters. • Take full ownership of cases from initial advice through to resolution, including all associated administration, documentation and follow-up. • Advise on flexible working requests, contractual changes and employee exits. • Support managers and HR colleagues through formal processes including redundancy consultations and TUPE transfers. • Develop Employee Relations strategies for complex organisational change programmes, including redundancy planning, cost calculations, consideration of alternatives, manager briefings and successful execution. • Ensure all cases are managed fairly, proportionately and in line with UK employment legislation and company policies. • Maintain accurate case records while identifying appropriate escalation points where required. Advisory & Manager Coaching • Provide practical Employee Relations guidance to line managers and HR Business Partners on employment law, company policy and best practice. • Coach managers through difficult employee conversations and formal processes, helping them confidently manage complex people issues. • Support managers in resolving Employee Relations matters at the earliest appropriate stage. • Work closely with Legal where cases present increased legal, regulatory or reputational risk. • Act as the trusted Employee Relations subject matter expert across the UK business. Policy & Continuous Improvement • Support the development and ongoing review of Employee Relations policies, guidance and manager toolkits. • Support investigations, whistleblowing cases and Subject Access Requests (DSARs). • Identify recurring Employee Relations trends and recommend improvements to policies, processes and manager capability. • Help drive a consistent approach to Employee Relations across the organisation. Stakeholder Collaboration • Build strong working relationships with HR Business Partners, Legal, Compliance, Reward and wider Centres of Excellence. • Partner with managers and business leaders to deliver practical, commercially balanced Employee Relations advice. • Support organisational change and restructuring activity, including redundancy and TUPE programmes. • Build trusted relationships across the business, becoming the first point of contact for Employee Relations expertise. About You You're an experienced Employee Relations professional who enjoys taking ownership of complex cases rather than simply advising from the sidelines. You have the confidence to guide managers through challenging situations, balancing legal compliance with commercial pragmatism while ensuring fair and consistent outcomes. You'll likely bring: • Proven experience independently managing a broad range of Employee Relations cases from start to finish. • Strong practical knowledge of UK Employment Law and HR policies. • Experience handling disciplinary, grievance, performance, absence and conduct cases. • Good understanding of redundancy consultation and TUPE processes. • Excellent stakeholder management and influencing skills. • Strong coaching experience, helping managers confidently navigate Employee Relations matters. • A resilient, organised and pragmatic approach. • The ability to manage multiple priorities while maintaining exceptional attention to detail. • Experience working collaboratively with HR, Legal and other business functions. Ideal Background You'll most likely be working in a hands-on Employee Relations role within a Professional Services, Consulting, Financial Services or large corporate environment, where you've independently managed complex Employee Relations cases while partnering closely with managers and HR teams. Benefits Join an award-winning organisation where you'll work alongside industry experts while continuing to develop your career. We offer: • Home-based contract with flexibility around operational requirements. • 28 days annual leave. • 12 additional "Free Fridays" each year (one additional Friday off every month). • Group Life Assurance (4x salary). • Employer pension contribution of 5%. • Professional development and career progression opportunities. • The opportunity to work on meaningful projects within a globally recognised organisation. Your Experience May Include Employee Relations Lead, Employee Relations Manager, Senior Employee Relations Advisor, Employee Relations Consultant, Employee Relations Specialist, HR Business Partner, HR Manager, Senior HR Advisor, HR Consultant, People Partner, Human Resources Manager. Apply Now If you're ready to bring your Employee Relations expertise to a global organisation where you'll own complex cases, influence senior stakeholders and help managers confidently navigate people challenges, we'd love to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Marks Consulting Partners are currently looking for a Service Modernisation Manager to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing Leading complex transformation and service improvement programmes across Housing Needs and Homelessness. Managing multiple projects from initiation through to implementation, ensuring delivery on time, within budget and to agreed objectives. Reviewing existing housing processes, identifying areas for improvement and implementing more efficient ways of working. Developing business cases, project plans and governance documentation for senior leadership approval. Working closely with Housing Needs, Homelessness, IT, Finance, HR, Legal and Transformation teams to deliver service improvements. Ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. Monitoring project risks, budgets, milestones and performance, providing regular updates to senior management. Leading service improvement initiatives that enhance customer outcomes, strengthen governance and improve operational performance. Researching best practice, emerging legislation and innovative service delivery models to support continuous improvement. Working with senior stakeholders to embed change across the organisation and ensure projects deliver measurable benefits. Producing high-quality reports, business cases and presentations for senior leaders and governance boards. Championing a culture of continuous improvement and supporting the delivery of strategic housing objectives. What You Will Need Previous experience managing transformation, service improvement or modernisation projects within a Local Authority or Housing Association. Strong knowledge of Housing Needs, Homelessness legislation and statutory duties. Experience delivering complex projects from inception through to implementation. Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and Homelessness Code of Guidance. Experience producing business cases, project documentation and reports for senior stakeholders. Excellent stakeholder management skills with the ability to influence and build relationships across multiple services. Strong analytical skills with experience reviewing services, identifying efficiencies and implementing change. Experience managing project budgets, risks and governance processes. Project Management qualification such as PRINCE2, APM or equivalent (desirable). Excellent communication, organisational and problem-solving skills.

Operations Manager Permanent Glasgow £44,497 - £60,497 About the Role We are seeking an experienced Operations Manager to lead operational delivery across a regulated manufacturing environment, ensuring facilities, people, systems, and processes are set up to support safe, efficient, and compliant operations. Reporting to the Head of Operations, this is a key leadership role with responsibility for operational activities across the site, including production support, warehousing, facilities, and operational readiness. The successful candidate will play a critical role in maintaining operational excellence while helping shape future site capability through strategic planning, continuous improvement, and capital investment initiatives. This is a highly visible role that requires someone who is proactive, solutions-focused, and able to deliver results while working effectively across multiple functions and stakeholders. What You'll Be Responsible For: Operational Leadership Lead day-to-day operational activities across the facility, ensuring safe, compliant, and efficient operations Manage and develop a team of operational staff, setting priorities, objectives, and performance expectations Ensure facilities, equipment, materials, and resources are available to support project and production delivery Drive a culture of accountability, continuous improvement, and operational excellence Health, Safety & Compliance Take a leading role in maintaining site compliance with Health & Safety, quality, and regulatory requirements Ensure safe systems of work are developed, implemented, and continuously improved Promote a strong compliance culture within a highly regulated environment Support site readiness for audits and inspections as required Facilities & Asset Management Oversee the effective operation and maintenance of site facilities and equipment Support operational planning to maximise facility utilisation and asset availability Contribute to future CAPEX planning and investment decisions Ensure equipment testing, maintenance, and accreditation activities remain compliant and up to date Continuous Improvement Drive initiatives to improve operational performance, efficiency, and cost effectiveness Improve systems, processes, documentation, housekeeping, and resource management Identify opportunities to streamline operations and enhance service delivery Ensure lessons learned are captured and applied to future activities Stakeholder Management Work closely with project teams, central functions, technical teams, and external suppliers Build strong relationships across the organisation to resolve challenges and deliver outcomes Influence stakeholders and navigate complex environments to achieve operational objectives Support the delivery of projects through effective planning and cross-functional collaboration About You: You are an experienced operations leader who enjoys taking ownership, solving problems, and driving delivery within regulated environments. You'll bring: Proven operational management experience within a regulated industry Experience managing teams and operational activities in manufacturing or production environments Strong understanding of Health & Safety, quality, and compliance requirements Experience managing operational budgets, resources, and facility requirements Excellent stakeholder management and influencing skills A proactive, "can-do" approach with the confidence to make decisions and drive outcomes Desirable (but not essential): Experience within pharmaceutical, food manufacturing, GMP, or similarly regulated environments NEBOSH or equivalent Health & Safety qualification Experience managing CAPEX projects or facility improvements Exposure to Lean, 5S, or continuous improvement methodologies This role would suit someone who has operated in highly regulated sectors such as pharmaceuticals, food production, nuclear, advanced manufacturing, or similar environments where quality, compliance, and operational discipline are critical. Why Join Us? Opportunity to lead operational delivery at a strategically important manufacturing facility Influence site operations, future improvements, and long-term capability plans Work in a collaborative environment with strong cross-functional support Flexible approach to working hours Competitive salary (£44,497 - £60,497) Location & Working Pattern Based primarily on-site in Glasgow High on-site presence expected, with occasional home working flexibility 37 hours per week Monday-Thursday: 08:30 - 17:00, Friday: 08:30 - 16:00 Flexible working arrangements available around core business needs The Opportunity This is an excellent opportunity for an experienced operations professional to step into a highly influential role where you will help shape the future of site operations while leading teams, improving processes, and ensuring operational excellence within a regulated manufacturing environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Records & Systems Manager Location: London (Hybrid) Salary: 45,000 - 48,000 Job Type: Permanent The Role We're looking for an experienced Records & Systems Manager to lead a small team and take ownership of records management, information governance, reporting, and systems management. This is a unique hybrid position, ideal for someone who has experience managing both physical and digital records and is comfortable working with data, reporting, KPIs, and records management systems . You'll manage a team of 3 people and act as the key point of contact for records governance, operational reporting, client requests, and improvement projects. Key Responsibilities Manage physical and electronic records throughout their lifecycle Ensure compliance with records management and information governance policies Oversee records destruction processes Manage records systems and file tracking tools Produce KPI reports and management information Analyse data and identify trends or areas for improvement Lead projects and process improvement initiatives Manage and support a team of 3 direct reports Build strong relationships with stakeholders and provide excellent customer service Respond to operational and client queries What We're Looking For Essential Strong Records Management and Information Governance experience Experience managing both physical and digital records Previous people management experience Strong Excel and reporting skills Experience working with records management systems Ability to analyse and interpret data Excellent communication and stakeholder management skills Experience delivering projects and process improvements Desirable Experience in Document Management or Information Management environments Data visualisation and dashboard reporting experience Knowledge of SLA-driven services About You You'll be someone who can confidently combine: Records Management Information Governance Systems & Data Management Reporting & Analysis Team Leadership Project Management Please Note: This is not a junior or training role. We're looking for someone who can quickly step into the position and make an impact from day one. Benefits 25 days annual leave.Life insurance Paid sick leave scheme. Employee discounts and benefits portal Hybrid working (1-2 days from home) Flexible start and finish times Ongoing training and development Working Pattern 40 hours per week Operating hours between 8am and 6pm. Hybrid working available. Occasional travel to client sites for projects and business needs If you have a background in Records Management, Information Governance, Document Management, or Data & Systems Management and enjoy leading teams while driving operational excellence, we'd love to hear from you. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to suppo Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Collaborative Streetworks Manager (12-month secondment) Flexible across Scotland £44.4k to £55.5k (Dependent on experience) Full-time Hybrid Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5835 We're looking for an enthusiastic and proactive Collaborative Street Works Manager to drive collaborative working between SGN, Local Authorities and other utility providers. This is a unique and exciting opportunity to work within the Performance & Commercial Team in Scotland Operations and play a pivotal role in reducing disruption across Scotland's gas network while delivering financial, environmental and social benefits for customers and stakeholders alike. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Building and maintaining strong relationships with Local Authorities, utility companies and other key stakeholders. Engage with internal stakeholders to promote and nurture collaborative working practices and get buy-in on the benefits for SGN. Identifying and developing new collaboration opportunities that reduce the frequency and duration of street works across Scotland. Attending and contributing to coordination meetings, working groups and steering forums. Coordinating project delivery to ensure challenging deadlines and commitments are achieved. Supporting the planning of traffic management arrangements, shared resources and integrated programmes of work. Preparing project completion reports and evidence to support Ofgem incentive submissions. What you will need We're interested in hearing from candidates who can demonstrate: Strong communication and influencing skills with the ability to engage audiences at all levels. Ability to work independently, make sound decisions and take ownership of outcomes. Experience working with local authorities, utility companies or infrastructure organisations. Excellent planning and coordination capabilities. Ability to manage multiple projects and priorities simultaneously. Commercial awareness and an understanding of how collaborative working can deliver cost efficiencies and wider business benefits. Ability to work independently, make sound decisions and take ownership of outcomes. Desirable Experience within a regulated or utility environment. Experience preparing reports, business cases or performance submissions. Proven track record in driving improvements and delivering outcomes in a target driven environment. The work you do will directly contribute to reducing disruption for Scotland's residents and businesses while helping deliver smarter, more sustainable infrastructure solutions. If you're motivated by building partnerships, influencing positive change and delivering high-impact projects, we'd love to hear from you. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

I'm recruiting on behalf of a well-established business seeking a Senior Purchase Ledger Clerk to join their finance team on a 12-month maternity cover contract. This is a hands-on role within a busy, fast-paced environment, ideal for someone who enjoys taking ownership, supporting colleagues, and improving processes. Senior Purchase Ledger Clerk Sandiacre, Nottingham 12-Month Fixed-Term Contract Hybrid Working (3 days office / 2 days home) Up to £35,000 If you're an experienced Purchase Ledger professional looking for a long-term fixed-term opportunity where you can make a real impact, this could be an excellent next step. You'll play a key role in the day-to-day running of the purchase ledger function, acting as a senior point of contact for supplier queries, supporting the Accounts Payable Manager, and helping drive continuous improvements across the department. Key responsibilities: Oversee the smooth running of the purchase ledger function within a high-volume environment. Review and approve new supplier accounts and amendments to supplier records. Prepare and process weekly and monthly supplier payment runs. Manage supplier direct debits and maintain accurate financial records. Oversee employee expenses and purchase order processes, ensuring compliance with company procedures. Act as the escalation point for complex supplier and internal finance queries. Provide support and cover for the Accounts Payable Manager when required. Contribute to process improvement and finance transformation projects. Identify opportunities to improve efficiency, controls and accuracy across the purchase ledger function. We're looking for someone with: At least 3 years' experience within Accounts Payable/Purchase Ledger. A minimum of 1 year's experience in a Senior Purchase Ledger, Purchase Ledger Supervisor or Accounts Payable Supervisor role (or experience deputising for an AP Manager). Previous exposure to high-volume invoice processing and managing a complex supplier base. Confidence handling escalated supplier queries and building strong stakeholder relationships. Experience supporting process improvement or finance transformation projects. Strong organisational skills and excellent attention to detail. Experience with Microsoft Dynamics 365 Business Central and/or SAP Concur would be advantageous, although not essential. This role offers hybrid working, with a minimum of three days per week in the Sandiacre office. Applicants must be able to commit to the full 12-month fixed-term contract and be within a commutable distance. If you're looking for a senior purchase ledger opportunity where you can add value from day one, I'd love to hear from you. Apply today or get in touch for a confidential conversation.

IT Manager Permanent Job £35,000 to £45,000 Altrincham Hybrid Working (4 days office / 1 day home) Are you an experienced IT professional looking for an opportunity where you can genuinely shape the future of technology within a growing business? Aspire Recruitment is partnering with an established, multi-site organisation to recruit an IT Manager who will play a pivotal role in both the day-to-day delivery of IT services and the long-term development of the company's technology strategy. This is a rare opportunity for someone who enjoys being hands-on while also influencing the bigger picture. The successful candidate will have the opportunity to lead the gradual transition of IT services in-house, helping to build and develop an internal function that supports the future growth of the business. As the organisation's IT Manager, you'll be the go-to person for all things technology, supporting employees across multiple UK locations while driving strategic improvements to infrastructure, systems, processes and cyber security. You'll work closely with senior stakeholders, external IT providers and colleagues at all levels, combining technical expertise with a proactive, customer-focused approach. This role is ideal for someone who thrives on variety, equally comfortable resolving day-to-day IT challenges as they are planning future projects, implementing improvements and influencing business wide technology decisions. Key Responsibilities Act as the first point of contact for IT support across the business. Manage and improve IT systems, infrastructure and technology processes. Drive cyber security initiatives and ensure best practice remains embedded across the organisation. Work alongside external IT providers whilst supporting the long-term plan to bring services in-house. Lead and deliver IT projects that improve efficiency, performance and user experience. Manage hardware, software, licences and IT assets. Assess and recommend new technologies to support business growth. Develop and maintain IT policies, procedures and documentation. Build strong relationships with employees and stakeholders across the business. Provide regular updates and recommendations to senior leadership. We welcome applications from a range of industries. Sector experience is less important than your ability to bring the technical expertise and commercial mindset required for the role. You'll ideally have: Previous experience in an IT Manager, IT Lead or Senior IT Support position. Strong knowledge of Microsoft 365, Windows environments and network infrastructure. Excellent cyber security knowledge and experience (essential). Experience supporting a multi-site business. A proactive approach to problem-solving and continuous improvement. The ability to communicate effectively with both technical and non-technical colleagues. Confidence working with stakeholders at all levels of the organisation. Experience managing third-party IT providers. A genuine interest in developing and improving IT functions over the long term. Desirable but not essential: Apple Mac experience and knowledge. Experience transitioning IT services from outsourced to internal delivery. What's In It For You? Hybrid working 1 day per week from home. Flexible working hours with core hours of 10am to 4pm. 37.5 hour working week. Opportunity to shape and influence the future IT direction of the business. Varied role combining strategic projects with hands-on technical support. Supportive and collaborative working environment. Long-term career opportunity within a business that values innovation and continuous improvement. Quarterly travel to sites in Leeds, Gloucestershire, Liverpool and London (expenses paid). This role is about more than simply keeping systems running. It's an opportunity to become a trusted technology partner within the business, helping colleagues succeed while building a modern, scalable and secure IT function for the future. We're particularly keen to hear from people who enjoy working with others, can build credibility across an organisation and want to make a lasting impact through technology. To find out more and see a full job spec then please contact Ruth today on (phone number removed) or email (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

IT Support Team Leader Location: Home Based (with travel to Head Office (Rayleigh) 1-2 days per week) Salary: 50,000 - 65,000 per annum Job Type: Permanent Full-time (40 hours per week) An exciting opportunity has arisen for an experienced IT Support Team Leader to join a growing organisation undergoing significant investment in its IT infrastructure and internal service capability. Our client is seeking a technically strong and people-focused IT professional to lead their IT Support function, drive service improvements, and help shape the future of their IT Service Management (ITSM) capability. This role offers the opportunity to lead a small support team while playing a key part in implementing modern service management processes, improving operational efficiency, and supporting business-critical technology projects. The Role Reporting to the IT & Development Manager, the successful candidate will be responsible for the day-to-day management of the IT Support team and ensuring the delivery of an efficient, customer-focused IT service across the business. Key responsibilities include: Leading the day-to-day operation of the IT Support function. Managing, mentoring and developing a team of IT Support Engineers. Overseeing incident, problem and change management activities in line with agreed service levels. Supporting the implementation and ongoing management of a new ITSM helpdesk and change management platform. Maintaining and supporting Microsoft Azure environments and infrastructure. Managing user lifecycle activities, including onboarding, offboarding, hardware deployment and user access. Working closely with internal stakeholders to improve IT processes and enhance service delivery. Producing service reports and performance metrics for senior management. Supporting the delivery of IT projects and system improvements. Promoting ITIL best practice and a culture of continuous service improvement. The Candidate The ideal candidate will have previous experience leading an IT Support or Service Desk team and will possess a strong understanding of IT Service Management principles. Applicants should be able to demonstrate: Proven experience in an IT Support Team Leader, Service Desk Team Leader or similar leadership role. Strong working knowledge of ITIL frameworks and ITSM best practices. Experience implementing or supporting ITSM/helpdesk platforms. Knowledge of Microsoft Azure infrastructure, including cloud migration and Azure Landing Zones. Experience working within a regulated environment with a strong understanding of security, device management and access controls. Excellent leadership, communication and stakeholder management skills. A proactive approach to problem-solving and continuous improvement. The ability to manage competing priorities in a fast-paced environment. What's on Offer The successful candidate will receive: Competitive salary of 50,000 - 65,000 per annum Home-based working with occasional travel to Head Office 25 days annual leave plus bank holidays Westfield Health membership Life Assurance (2x annual salary) Employer pension contribution Company laptop, mobile phone and all necessary equipment Employee Referral Scheme Ongoing training and development opportunities Please note that successful applicants will be required to complete a satisfactory DBS check. Unfortunately, sponsorship is not available for this position, so applicants must already have the right to work in the UK. If you are an experienced IT Support professional looking to take the next step in your career with an organisation investing heavily in its technology and service delivery, we'd love to hear from you. Apply today to be considered. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Portfolio are proud to be exclusively representing our HR Software & Employment Law client in their search for an Activation and Engagement Team Manager. You will manage a team of approx. 10 account managers who onboard new clients, introduce new products to clients and give unbeatable customer service. You will have experience in a similar industry, onboarding new clients, keeping engagement high and contributing to retention. Team leader experience is also required, monitoring performance, offering support and guidance in order to develop your people and all associated HR. If you are looking for a new challenge, please apply today and we'll be in touch! Job Summary: As an Activation & Engagement Onboarding Manager, you will be responsible for designing, implementing, and managing onboarding programs to ensure seamless integration of new customers, products, or services. Your primary goal will be to drive customer activation, engagement, and retention through effective onboarding strategies. Supporting team members in delivering high standard onboards to newly engaged clients as well as our established clients Working with and managing multiple teams within Activation & Engagement ensuring smooth transition through the client journey. Reporting to the Head of activation & Engagement. Day-to-day responsibilities include, but not limited to the below: Manage multiple teams from Activation to Engagement to ensure a smooth transition during the client journey Develop and guide the Activation Team to deliver minimum 80% activated clients. Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. Develop and execute comprehensive onboarding strategies to drive customer activation and engagement Collaborate with cross-functional teams to design and implement onboarding programs Create engaging content, including email campaigns, tutorials, and guides to support onboarding Analyse customer feedback and data to identify areas for improvement and optimize onboarding processes Manage and track key performance indicators (KPIs) to measure onboarding success within your team. Provide exceptional customer support and address customer concerns in a timely and professional manner Look at overall client cancelations and look at YOY reduction, with suggesting ways to improve. Improve client base logging in YOY, supporting with implementation of account manager models to support the client adoption and continuous engagement. Conduct monthly/Bi-annual team 1-1 and appraisals, and be able to give constructive feedback, and help coach team members in line with company development. Manage and track client journey and suggest and implement change to support adoption of the product and software. Be able to look at and report on daily / weekly / monthly KPI's and look at where improvement can be made team and department wide, In order to support the company yearly objectives. Requirements: Strong understanding of customer onboarding principles and best practices Excellent communication, project management, and analytical skills Ability to work in a fast-paced environment and prioritize multiple tasks Team management of 2 years Proficiency in CRM software and data analysis tools Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51976LF INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Are you an experienced procurement professional ready to take the next step in your career? We are currently recruiting on behalf of a well-established organisation seeking a Category Manager to join their procurement team on a hybrid basis in Oxford. This is a fantastic opportunity to take ownership of category and sourcing strategies, build and maintain effective supplier relationships, and ensure procurement activity remains compliant with relevant legislation. You'll play an important role in delivering value for money across a varied portfolio of categories. Key Responsibilities Develop and deliver effective category and sourcing strategies. Manage complex procurement projects from initial planning through to contract award. Build and maintain strong supplier relationships, ensuring quality, value, and performance. Review market data to identify cost-saving opportunities and support ongoing improvements. Monitor supplier and contract performance, ensuring compliance with procurement regulations. Prepare reports and provide procurement updates to senior stakeholders. Contribute to wider procurement projects and deputise for the Head of Procurement when required. About You MCIPS qualified or currently working towards Levels 5 & 6. Proven experience managing and delivering complex procurement projects. Previous procurement experience within the public and/or commercial sectors. Strong knowledge of procurement legislation, regulations, and compliance. Excellent communication and stakeholder management skills, with strong supplier negotiation abilities. Confident analysing data, preparing reports, and presenting information to senior leadership. Highly organised with good working knowledge of Microsoft Office. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply click 'Apply Now' to submit your application. We wish you the best of luck in your job search!