Ascent Sourcing Ltd
Product Manager London (Hybrid x 2 days per week in office) £58,380 per annum Our client is a national charity dedicated to supporting organisations that work directly with people experiencing homelessness in England. The charity focuses on improving services and advocating for policy changes aimed at ending homelessness. The Product Manager will develop and own the product strategy for the platform, based on comprehensive knowledge of the market, customers, users, and the broader charity and housing sector. This position involves analysing market, customer, and competitor trends, defining product positioning, creating business cases, setting pricing strategies, developing roadmaps, and planning go-to-market approaches. The chosen Product Manager will be responsible for achieving product goals and ensuring the overall success of the product portfolio. Experience & Skills Required: Essential: At least three years as a SaaS focussed Product Manager for a commercial software product, showing responsibility for strategy, business cases, and the product roadmap. Proven ability to use market and customer insights to develop new offerings and achieve measurable business results. Demonstrated experience collaborating with UX, engineering, sales, and marketing teams to deliver and launch product enhancements. Effective stakeholder management skills, including presenting to senior leadership, influencing without formal authority, and coordinating across multiple teams. Desirable: Demonstrated experience within charities, housing, or homelessness services, including sector expertise and relevant networks. Previous involvement in Salesforce ISV/OEM product development or employment with a Salesforce-focused organization. Proven track record in B2B sales processes, partner and channel strategy implementation, or collaboration with external partners and integrators. Responsibilities: Product strategy & vision Establish and uphold the vision, value propositions, and long-term strategy for the In Form product portfolio. Oversee alignment of individual product roadmaps and releases with strategic objectives and organizational priorities. Ensure that product strategies, propositions, and pricing decisions advance Homeless Link's charitable mission, foster positive outcomes for individuals experiencing homelessness, and support the organization's sustainability. Customer research, market & competitive insight Conduct market research and analyse competitor activities. Monitor key market factors such as technological advances, regulatory changes, and industry shifts, then identify how these can lead to new product opportunities. Oversee research involving both existing customers and potential clients. Establish target market segments, create detailed buyer and user profiles, and prioritise specific use cases. Business and commercial Create business cases and financial models to support investment decisions. Develop product propositions and launch plans. Coordinate with Sales and Marketing for go-to-market activities. Advise on product portfolio investments, clearly outlining trade-offs between impact, risk, cost, and opportunity. Roadmaps & prioritisation Own and maintain internal and external roadmaps, prioritising outcomes that deliver customer value and commercial viability within agreed usability and technical constraints. Product lifecycle management Define and embed lifecycle processes across the product portfolio, covering ideation, research and validation, proposition development, progression to delivery and launch Review and plan retirement of products or features that no longer deliver value. Product performance & analytics Define and oversee KPIs, and product analytics to measure them; Interpret usage and commercial data to recommend actions. Stakeholder and cross-functional collaboration Present product strategy and updates to leadership, sales, partners and external audiences. Act as a product ambassador work closely with Product Owner, UX Designer, Technical Architect, Release Manager, Sales, Support, Delivery and Marketing to ensure commercial and operational readiness. Ensure teams across the organisation have a shared understanding of product strategy, target customers, value propositions and priorities Governance and Information Security Maintain product artefacts (business cases, pricing docs, roadmaps, competitor dossiers, stakeholder briefs) and ensure decisions are recorded and communicated.
Product Manager London (Hybrid x 2 days per week in office) £58,380 per annum Our client is a national charity dedicated to supporting organisations that work directly with people experiencing homelessness in England. The charity focuses on improving services and advocating for policy changes aimed at ending homelessness. The Product Manager will develop and own the product strategy for the platform, based on comprehensive knowledge of the market, customers, users, and the broader charity and housing sector. This position involves analysing market, customer, and competitor trends, defining product positioning, creating business cases, setting pricing strategies, developing roadmaps, and planning go-to-market approaches. The chosen Product Manager will be responsible for achieving product goals and ensuring the overall success of the product portfolio. Experience & Skills Required: Essential: At least three years as a SaaS focussed Product Manager for a commercial software product, showing responsibility for strategy, business cases, and the product roadmap. Proven ability to use market and customer insights to develop new offerings and achieve measurable business results. Demonstrated experience collaborating with UX, engineering, sales, and marketing teams to deliver and launch product enhancements. Effective stakeholder management skills, including presenting to senior leadership, influencing without formal authority, and coordinating across multiple teams. Desirable: Demonstrated experience within charities, housing, or homelessness services, including sector expertise and relevant networks. Previous involvement in Salesforce ISV/OEM product development or employment with a Salesforce-focused organization. Proven track record in B2B sales processes, partner and channel strategy implementation, or collaboration with external partners and integrators. Responsibilities: Product strategy & vision Establish and uphold the vision, value propositions, and long-term strategy for the In Form product portfolio. Oversee alignment of individual product roadmaps and releases with strategic objectives and organizational priorities. Ensure that product strategies, propositions, and pricing decisions advance Homeless Link's charitable mission, foster positive outcomes for individuals experiencing homelessness, and support the organization's sustainability. Customer research, market & competitive insight Conduct market research and analyse competitor activities. Monitor key market factors such as technological advances, regulatory changes, and industry shifts, then identify how these can lead to new product opportunities. Oversee research involving both existing customers and potential clients. Establish target market segments, create detailed buyer and user profiles, and prioritise specific use cases. Business and commercial Create business cases and financial models to support investment decisions. Develop product propositions and launch plans. Coordinate with Sales and Marketing for go-to-market activities. Advise on product portfolio investments, clearly outlining trade-offs between impact, risk, cost, and opportunity. Roadmaps & prioritisation Own and maintain internal and external roadmaps, prioritising outcomes that deliver customer value and commercial viability within agreed usability and technical constraints. Product lifecycle management Define and embed lifecycle processes across the product portfolio, covering ideation, research and validation, proposition development, progression to delivery and launch Review and plan retirement of products or features that no longer deliver value. Product performance & analytics Define and oversee KPIs, and product analytics to measure them; Interpret usage and commercial data to recommend actions. Stakeholder and cross-functional collaboration Present product strategy and updates to leadership, sales, partners and external audiences. Act as a product ambassador work closely with Product Owner, UX Designer, Technical Architect, Release Manager, Sales, Support, Delivery and Marketing to ensure commercial and operational readiness. Ensure teams across the organisation have a shared understanding of product strategy, target customers, value propositions and priorities Governance and Information Security Maintain product artefacts (business cases, pricing docs, roadmaps, competitor dossiers, stakeholder briefs) and ensure decisions are recorded and communicated.
Clarity Resourcing (UK) LLP
LEAD TECHNICAL ARCHITECT - GLOBAL SAAS/AI PLATFORM Permanent - Excellent Salary + Benefits Remote - UK-based Clarity is working with a high-growth SaaS business seeking a Lead Technical Architect to take ownership of the architecture of a global, multi-tenant platform, combining cloud-native SaaS, Real Time communications, CRM integration ( Salesforce ), and emerging AI capabilities. This is a senior, high-impact role where you will act as the technical authority across engineering, shaping long-term platform evolution, raising engineering standards, and driving how AI is Embedded into production systems. This is not a pure DevOps or hands-on coding role - it is a leadership-first architecture role with real ownership. You MUST have: Proven experience designing multi-tenant SaaS platforms at scale Strong AWS architecture experience (multi-region, production systems) Experience working on complex distributed systems (ideally Real Time/telecoms) If not, your application will not be progressed. TECH STACK & ARCHITECTURE ENVIRONMENT Cloud & Infrastructure AWS (core platform) Multi-region architecture; Scalable, highly available infrastructure Platform Architecture Multi-tenant SaaS platform (global scale) Distributed systems/service-based architecture Backend services interacting across: Application layer; Data systems; Cloud infrastructure Data & AI Layer AI-enabled platform (growing capability); AI/ML integration patterns Integration Layer Salesforce (core CRM integration); API-driven integrations across platform services External system interoperability Real Time Systems Telecoms/Real Time communications infrastructure requiring: Low latency; High concurrency/reliability Engineering & DevOps Practices CI/CD pipelines (DevOps-led, collaborative environment) Monitoring, logging, incident response Strong focus on: System design clarity; Documentation; Architectural governance KEY SKILLS SaaS architecture (multi-tenant, distributed systems) Deep AWS architecture experience (production, multi-region) System design across Back End services, data, and integrations Real Time systems/telecoms architecture (highly desirable) Salesforce/CRM integration at architectural level AI/ML architecture (integration, pipelines, platform design) Observability, monitoring, resilience engineering Architectural governance and decision frameworks Strong documentation and system design communication EXPERIENCE REQUIRED 8+ years software engineering (Back End/platform focus) Proven experience architecting large-scale SaaS platforms Strong AWS experience in production environments Experience leading architecture across multiple teams Track record of: Improving platform scalability and resilience; Reducing technical debt; Establishing architectural clarity and governance Experience with AI-enabled platforms or products Experience with Real Time communications/telecoms systems Experience in product-led SaaS environments ROLE RESPONSIBILITIES Own and drive the architectural direction of a global SaaS platform Define service interactions across cloud, Back End, data, CRM, and Real Time systems Lead architecture reviews and guide engineering decisions Act as escalation point for complex cross-platform challenges Establish architecture governance, documentation, and standards Improve resilience, observability, and operational maturity Lead evolution of AI capabilities across the platform Mentor engineers and elevate technical capability across teams PERSONAL ATTRIBUTES Proactive, ownership-driven mindset Strong technical judgement and decision-making ability Excellent communicator (technical and non-technical) Collaborative across engineering, product, and leadership Curious and forward-thinking (especially around AI) Pragmatic - balances long-term architecture with delivery WHY APPLY? Own architecture of a global SaaS platform Work across cloud, Real Time systems, and AI Shape AI strategy at platform level High visibility, high-impact leadership role Send CV URGENTLY if interested. Rest assured that your application will be treated in the strictest confidence and will not be sent to any third party without your explicit consent. Due to the high level of applications, we are only able to respond to candidates whose experience closely matches the requirements. Clarity is a specialist recruitment business. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
LEAD TECHNICAL ARCHITECT - GLOBAL SAAS/AI PLATFORM Permanent - Excellent Salary + Benefits Remote - UK-based Clarity is working with a high-growth SaaS business seeking a Lead Technical Architect to take ownership of the architecture of a global, multi-tenant platform, combining cloud-native SaaS, Real Time communications, CRM integration ( Salesforce ), and emerging AI capabilities. This is a senior, high-impact role where you will act as the technical authority across engineering, shaping long-term platform evolution, raising engineering standards, and driving how AI is Embedded into production systems. This is not a pure DevOps or hands-on coding role - it is a leadership-first architecture role with real ownership. You MUST have: Proven experience designing multi-tenant SaaS platforms at scale Strong AWS architecture experience (multi-region, production systems) Experience working on complex distributed systems (ideally Real Time/telecoms) If not, your application will not be progressed. TECH STACK & ARCHITECTURE ENVIRONMENT Cloud & Infrastructure AWS (core platform) Multi-region architecture; Scalable, highly available infrastructure Platform Architecture Multi-tenant SaaS platform (global scale) Distributed systems/service-based architecture Backend services interacting across: Application layer; Data systems; Cloud infrastructure Data & AI Layer AI-enabled platform (growing capability); AI/ML integration patterns Integration Layer Salesforce (core CRM integration); API-driven integrations across platform services External system interoperability Real Time Systems Telecoms/Real Time communications infrastructure requiring: Low latency; High concurrency/reliability Engineering & DevOps Practices CI/CD pipelines (DevOps-led, collaborative environment) Monitoring, logging, incident response Strong focus on: System design clarity; Documentation; Architectural governance KEY SKILLS SaaS architecture (multi-tenant, distributed systems) Deep AWS architecture experience (production, multi-region) System design across Back End services, data, and integrations Real Time systems/telecoms architecture (highly desirable) Salesforce/CRM integration at architectural level AI/ML architecture (integration, pipelines, platform design) Observability, monitoring, resilience engineering Architectural governance and decision frameworks Strong documentation and system design communication EXPERIENCE REQUIRED 8+ years software engineering (Back End/platform focus) Proven experience architecting large-scale SaaS platforms Strong AWS experience in production environments Experience leading architecture across multiple teams Track record of: Improving platform scalability and resilience; Reducing technical debt; Establishing architectural clarity and governance Experience with AI-enabled platforms or products Experience with Real Time communications/telecoms systems Experience in product-led SaaS environments ROLE RESPONSIBILITIES Own and drive the architectural direction of a global SaaS platform Define service interactions across cloud, Back End, data, CRM, and Real Time systems Lead architecture reviews and guide engineering decisions Act as escalation point for complex cross-platform challenges Establish architecture governance, documentation, and standards Improve resilience, observability, and operational maturity Lead evolution of AI capabilities across the platform Mentor engineers and elevate technical capability across teams PERSONAL ATTRIBUTES Proactive, ownership-driven mindset Strong technical judgement and decision-making ability Excellent communicator (technical and non-technical) Collaborative across engineering, product, and leadership Curious and forward-thinking (especially around AI) Pragmatic - balances long-term architecture with delivery WHY APPLY? Own architecture of a global SaaS platform Work across cloud, Real Time systems, and AI Shape AI strategy at platform level High visibility, high-impact leadership role Send CV URGENTLY if interested. Rest assured that your application will be treated in the strictest confidence and will not be sent to any third party without your explicit consent. Due to the high level of applications, we are only able to respond to candidates whose experience closely matches the requirements. Clarity is a specialist recruitment business. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
