Executive Assistant Your new company Hays are looking for an Executive Assistant working for a reputable organisation in Wolverhampton. This role would be to provide comprehensive, proactive, and confidential executive support to the Chief Executive Officer (CEO). The role focusses on managing diaries, communications, and information systems efficiently while collaborating closely with the Senior Leadership team to support the organisation's strategic objectives. The post holder will act as a key liaison for internal and external stakeholders, ensuring effective business relationships and high-quality administrative support within a fast-paced, policy-driven environment. Your new role As an Executive Assistant your role will involve: Provide high-quality executive support to the CEO. Manage the CEO's diary, including scheduling meetings, travel arrangements, committees, and events. Handle the CEO's internal and external communications promptly and appropriately. Prepare, collate, and distribute materials for working groups and meetings; attend meetings, take minutes, and follow up on actions. Support strategic projects through research, document drafting, and information collation to assist decision-making. Organise and host high-profile events and visits, including venue liaison and negotiation. Lead the transition to a paperless office by utilising existing ICT platforms and developing new electronic systems. Maintain office supplies inventory and manage purchasing. Create and maintain filing and information systems. Manage phone calls, mail, and email correspondence. Undertake other duties aligned with the role as requested by the CEO. Occasionally, work outside normal hours as required. What you'll need to succeed You will need demonstrable experience with the following: Educated to A-level or equivalent (NVQ Level 3 or national diploma). GCSEs (grade A-C) in English and Mathematics or equivalent. Degree-level qualification or equivalent experience. Business Administration qualification. Experience Proven experience in administrative, secretarial, and organisational support in a busy office environment. Experience managing complex calendars, coordinating meetings and events. Skilled in taking accurate minutes and circulating meeting outputs efficiently. Experience in academic or similar professional settings. Knowledge and Skills Strong planning skills with the ability to identify key deliverables and critical paths. Ability to work independently, be proactive, and apply knowledge flexibly. Excellent written and verbal communication skills, adaptable to different audiences. Ability to maintain confidentiality and exercise discretion with sensitive information. Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace applications. Excellent multitasking and workload management skills. Resilient, tenacious, and able to work well under pressure. Strong interpersonal skills for building and maintaining positive relationships. Flexible, proactive, and committed to continuous improvement. Commitment: Uphold and promote the organisation's reputation and values. What you'll get in return Competitive Salary: Reflective of skills and experience. Flexible Working Hours: Support for work-life balance including occasional remote working options. Pension Scheme: Employer contributions to a workplace pension plan. Professional Development: Access to training, courses, and continuous learning opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 13, 2025
Full time
Executive Assistant Your new company Hays are looking for an Executive Assistant working for a reputable organisation in Wolverhampton. This role would be to provide comprehensive, proactive, and confidential executive support to the Chief Executive Officer (CEO). The role focusses on managing diaries, communications, and information systems efficiently while collaborating closely with the Senior Leadership team to support the organisation's strategic objectives. The post holder will act as a key liaison for internal and external stakeholders, ensuring effective business relationships and high-quality administrative support within a fast-paced, policy-driven environment. Your new role As an Executive Assistant your role will involve: Provide high-quality executive support to the CEO. Manage the CEO's diary, including scheduling meetings, travel arrangements, committees, and events. Handle the CEO's internal and external communications promptly and appropriately. Prepare, collate, and distribute materials for working groups and meetings; attend meetings, take minutes, and follow up on actions. Support strategic projects through research, document drafting, and information collation to assist decision-making. Organise and host high-profile events and visits, including venue liaison and negotiation. Lead the transition to a paperless office by utilising existing ICT platforms and developing new electronic systems. Maintain office supplies inventory and manage purchasing. Create and maintain filing and information systems. Manage phone calls, mail, and email correspondence. Undertake other duties aligned with the role as requested by the CEO. Occasionally, work outside normal hours as required. What you'll need to succeed You will need demonstrable experience with the following: Educated to A-level or equivalent (NVQ Level 3 or national diploma). GCSEs (grade A-C) in English and Mathematics or equivalent. Degree-level qualification or equivalent experience. Business Administration qualification. Experience Proven experience in administrative, secretarial, and organisational support in a busy office environment. Experience managing complex calendars, coordinating meetings and events. Skilled in taking accurate minutes and circulating meeting outputs efficiently. Experience in academic or similar professional settings. Knowledge and Skills Strong planning skills with the ability to identify key deliverables and critical paths. Ability to work independently, be proactive, and apply knowledge flexibly. Excellent written and verbal communication skills, adaptable to different audiences. Ability to maintain confidentiality and exercise discretion with sensitive information. Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace applications. Excellent multitasking and workload management skills. Resilient, tenacious, and able to work well under pressure. Strong interpersonal skills for building and maintaining positive relationships. Flexible, proactive, and committed to continuous improvement. Commitment: Uphold and promote the organisation's reputation and values. What you'll get in return Competitive Salary: Reflective of skills and experience. Flexible Working Hours: Support for work-life balance including occasional remote working options. Pension Scheme: Employer contributions to a workplace pension plan. Professional Development: Access to training, courses, and continuous learning opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Head of Secretariat Permanent Full-time Hybrid (Minimum 2/3 days/week office-based) Do you have strong knowledge of governance and thrive in a mission-driven, membership-focused environment? Do you enjoy leading teams, strengthening organisational processes, and supporting high-level decision-making at the heart of a global charity? If so, this role offers a rare opportunity to make a meaningful impact on a respected international organisation dedicated to improving health and rights worldwide. My client is seeking a Head of Secretariat to play a central role in ensuring the smooth and effective governance, communications, and strategic coordination of the organisation. Working closely with the Chief Executive and senior leadership, you will support the Board, Council, and member societies, ensuring governance systems are robust, transparent, and aligned with best practice. Key Responsibilities Governance & Board Support Lead the coordination of Board and Council meetings, including agenda planning, papers, accurate minutes, and follow-up actions. Ensure full compliance with governance frameworks, regulatory requirements, and charity best practice. Maintain accurate governance records and support the planning of the General Assembly. Membership Engagement Act as a central point of contact for global membership community. Support the development and execution of membership engagement strategies. Oversee planning for member events, including the General Assembly and Council gatherings. Lead the review and future implementation of an organisation-wide CRM system. Leadership & Operational Oversight Provide leadership and development to the Secretariat team. Support cross-organisational coordination and strategic initiatives. Develop policies and procedures related to governance, communications, and membership. Communications Oversee internal and external communications to ensure clarity, consistency, and engagement. Produce key reports, newsletters, and organisational updates. Act as liaison and spokesperson for Secretariat-related matters where appropriate. Compliance & Risk Serve as Data Protection Officer and ensure compliance with data protection policies and requests. Maintain the organisation s risk register in collaboration with senior leadership. Support internal audits, external reviews, and policy management. About You We are looking for someone who brings: Experience in a membership organisation or charity, ideally at a senior coordination or governance level. Strong knowledge of good governance, charity compliance, and Board support. Exceptional organisational, communication, and stakeholder-management skills. Ability to lead a team and manage complex workflows with confidence and diplomacy. A proactive, solution-oriented approach and a commitment to supporting the mission and values of a global non-profit. Why Join Us? You will become part of a committed, purpose-driven team working to support impactful global work. This is an exciting opportunity for an individual who wants to shape governance excellence, strengthen organisational effectiveness, and help build meaningful engagement with members across the world. Apply now for immediate consideration. Salary up to 65K plus excellent benefits (including generous pension and private health)
Dec 13, 2025
Full time
Head of Secretariat Permanent Full-time Hybrid (Minimum 2/3 days/week office-based) Do you have strong knowledge of governance and thrive in a mission-driven, membership-focused environment? Do you enjoy leading teams, strengthening organisational processes, and supporting high-level decision-making at the heart of a global charity? If so, this role offers a rare opportunity to make a meaningful impact on a respected international organisation dedicated to improving health and rights worldwide. My client is seeking a Head of Secretariat to play a central role in ensuring the smooth and effective governance, communications, and strategic coordination of the organisation. Working closely with the Chief Executive and senior leadership, you will support the Board, Council, and member societies, ensuring governance systems are robust, transparent, and aligned with best practice. Key Responsibilities Governance & Board Support Lead the coordination of Board and Council meetings, including agenda planning, papers, accurate minutes, and follow-up actions. Ensure full compliance with governance frameworks, regulatory requirements, and charity best practice. Maintain accurate governance records and support the planning of the General Assembly. Membership Engagement Act as a central point of contact for global membership community. Support the development and execution of membership engagement strategies. Oversee planning for member events, including the General Assembly and Council gatherings. Lead the review and future implementation of an organisation-wide CRM system. Leadership & Operational Oversight Provide leadership and development to the Secretariat team. Support cross-organisational coordination and strategic initiatives. Develop policies and procedures related to governance, communications, and membership. Communications Oversee internal and external communications to ensure clarity, consistency, and engagement. Produce key reports, newsletters, and organisational updates. Act as liaison and spokesperson for Secretariat-related matters where appropriate. Compliance & Risk Serve as Data Protection Officer and ensure compliance with data protection policies and requests. Maintain the organisation s risk register in collaboration with senior leadership. Support internal audits, external reviews, and policy management. About You We are looking for someone who brings: Experience in a membership organisation or charity, ideally at a senior coordination or governance level. Strong knowledge of good governance, charity compliance, and Board support. Exceptional organisational, communication, and stakeholder-management skills. Ability to lead a team and manage complex workflows with confidence and diplomacy. A proactive, solution-oriented approach and a commitment to supporting the mission and values of a global non-profit. Why Join Us? You will become part of a committed, purpose-driven team working to support impactful global work. This is an exciting opportunity for an individual who wants to shape governance excellence, strengthen organisational effectiveness, and help build meaningful engagement with members across the world. Apply now for immediate consideration. Salary up to 65K plus excellent benefits (including generous pension and private health)
BW 29038 Education Policy Officer - Temp Temporary, Full-time £25.00 per hour London Our client is a high-profile membership body and union in the education sector and are looking for experienced Policy Officers to join their team and make a real, meaningful impact on the future of education. Working closely with senior management, you will undertake research projects, prepare policy statements, conduct surveys and analyze findings. This would be an excellent opportunity for any candidate with a policy background looking for an immediate start in the new year. We are particularly keen to speak to candidates with A background in policy or research focused on Primary or Secondary education Excellent project management skills Strong report writing and analytical abilities Ability to produce clear and detailed written communications including policy advice, policy statements and briefings. Our client is based out of beautiful, newly refurbished offices in central London but offers hybrid working arrangements. If this sounds like the job you and you are available for a January start, then we would like to hear from you. Immediate interviews are available so please get in touch today. To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.
Dec 13, 2025
Seasonal
BW 29038 Education Policy Officer - Temp Temporary, Full-time £25.00 per hour London Our client is a high-profile membership body and union in the education sector and are looking for experienced Policy Officers to join their team and make a real, meaningful impact on the future of education. Working closely with senior management, you will undertake research projects, prepare policy statements, conduct surveys and analyze findings. This would be an excellent opportunity for any candidate with a policy background looking for an immediate start in the new year. We are particularly keen to speak to candidates with A background in policy or research focused on Primary or Secondary education Excellent project management skills Strong report writing and analytical abilities Ability to produce clear and detailed written communications including policy advice, policy statements and briefings. Our client is based out of beautiful, newly refurbished offices in central London but offers hybrid working arrangements. If this sounds like the job you and you are available for a January start, then we would like to hear from you. Immediate interviews are available so please get in touch today. To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.
Democracy and Boundary Commission Cymru
City, Cardiff
The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity. Vacancy details Vacancy title: Appointment of Commissioner to the Democracy and Boundary Commission Cymru (Welsh Essential) Closing date: 09/01/2026, 16:00 Vetting level: Basic How many positions: 1 Position type: Commissioner Name of body: Democracy and Boundary Commission Cymru Location: Cardiff or virtually via MS Teams. Remuneration: £292 per full day. Welsh language requirements Welsh language requirements: 1 Welsh language skills are essential for this role. The skills required for this role are specified below. These skills will be assessed as part of the selection process. Understanding by reading: 5 Full understanding of all work related material Speaking and being understood: 5 Fluent Understanding by listening: 5 Can understand all work-related conversations Writing and being understood: 5 Can prepare written material for all work-related matters The Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use. Disability Confident Scheme The Welsh Government is a Disability Confident Leader. We guarantee to interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post. Social Model of Disability Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language. We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best. Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language. Role Description It is important to note commissioners of the Democracy and Boundary Commission Cymru will work across the full range of the body s functions, but each will have particular focus on a functional area. Strategic Functions Members will: Oversee the delivery of Local Government Electoral Boundary Reviews, including one Member taking a Lead Commissioner role for each review. Oversee the delivery of Senedd Boundary Reviews. Determine the level of payments to elected and co-opted members of Unitary Councils, Town and Community Councils, National Park Authorities and Fire and Rescue Authorities. Board attendance and participation Chair and/or participate in sub-committees contributing to the delivery of programmes of work through the Governance and Audit (DBCC Deputy Chair and two Commissioners), Remuneration (at least four Commissioners) or Electoral Review (at least four Commissioners) sub committees. Stakeholder Management Ensure strong and effective relationships with key stakeholders. Lead Commissioner roles Take responsibility for engagement and communication with council leaders, officers, and other key stakeholders across local government. Communication and Engagement Ensure effective consultation and engagement on proposals in accordance with the Commission s Communication and Engagement strategy, ensuring feedback is used to support continuous learning and improvement. Ensure consultation is fully compliant with statutory legislative framework and used to inform decision making for all electoral reviews and remuneration determinations. Ensure Commission decisions are communicated clearly and all communications are accessible. Analysis of information / use of research and evidence to support effective decision making Analyse and interpret information and make effective use of evidence to support panel decision making on Local Government Electoral and Senedd Boundary Review options and remuneration. Identify trends across all aspects of Commission programmes to inform a research and evidence plan that ensures the Commission is contributing to the Democratic health of the nation. Use evidence and research in the provision of advice to the Welsh Government on the state of Democratic health in Wales. Policy Development Develop policy, practice and robust methodology to support decision making. Provide guidance and advice to key stakeholders on the effective running of devolved elections in Wales, remuneration policy and determinations, and electoral reviews. Through shared learning, develop and implement guidance for the effective delivery of elections across Wales. Legislative Framework Understand the legislative framework that impacts decisions and Commission work. Ensure the Commission is working within the legislative framework. Horizon scan for future changes to legislation that are likely to impact the functions of the Commission. Corporate Governance Ensure the organisation is fit for purpose with effective corporate governance arrangements in place in respect to financial and risk management and organisational development. Ensure plans and policies are regularly reviewed. Provide leadership and strategic direction to the organisation and support the Chief Executive and senior leadership team to delivery corporate objectives and drive a culture of continuous improvement. Ensure the delivery of outcomes against the Commission strategy and organisational plan, delivery of Welsh Government objectives and that the Minister s Remit Letter is fulfilled. Performance Management and Quality Assurance Oversee the quality assurance process for the production of draft and final reports. Ensure the effective monitoring of the Commission s performance. Person Specification who are we looking for The skills and experiences we are looking for are set out below. When submitting your personal statement, you should show how your skills and experiences could be used in this role. Essential specification Applicants must be able to demonstrate:- Welsh context Understanding of how local government operates in Wales and the importance of democratic health. Communication Ability to communicate effectively both verbally and in writing to individuals ranging across members of the public, elected representatives and senior leaders. Ability to exercise independent judgement make decisions and explain how they have been made. Analytical and Interpretation skills Ability to evaluate a wide range of information, including geographical data and formulate a reasoned conclusion. Ability to assess options, identify and formulate solutions using a methodical and analytical approach. Legislative framework Understanding of the legislative framework the Commission operates within to ensure effective robust decision making. Impartiality Ability to remain impartial and objective in offering constructive advice and observation. Strong track record of delivering outcomes with an ability to reflect on and learn from own lived experiences Political neutrality Ability to work on basis of strict political neutrality. Understanding of and commitment to the Nolan Principles of public life Corporate governance Understanding of importance of effective corporate and financial governance Knowledge, skills or experience of financial management, accounting, risk management, audit and accountability structures Research Experience of working with statistical data, and leading on commissioning and analysing research. Desirable specification Elections Experience of co-ordinating or running local government, parliamentary or Police and Crime Commissioner elections Remuneration Experience of elected member remuneration Welsh Language Welsh language skills are essential for one of these posts and desirable, but not a pre-requisite for appointment for the two others. However, all candidates will be expected to display an empathy towards the language. Understanding Can understand basic conversations about everyday topics Reading Can read simple material on everyday topics with understanding Speaking Can converse in simple work-related conversations Writing Can write simple work-related correspondence How to Apply All applications for this vacancy must be made using our online application system. Unless stated otherwise in the Other vacancy-related information for advert , the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence . click apply for full job details
Dec 13, 2025
Full time
The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity. Vacancy details Vacancy title: Appointment of Commissioner to the Democracy and Boundary Commission Cymru (Welsh Essential) Closing date: 09/01/2026, 16:00 Vetting level: Basic How many positions: 1 Position type: Commissioner Name of body: Democracy and Boundary Commission Cymru Location: Cardiff or virtually via MS Teams. Remuneration: £292 per full day. Welsh language requirements Welsh language requirements: 1 Welsh language skills are essential for this role. The skills required for this role are specified below. These skills will be assessed as part of the selection process. Understanding by reading: 5 Full understanding of all work related material Speaking and being understood: 5 Fluent Understanding by listening: 5 Can understand all work-related conversations Writing and being understood: 5 Can prepare written material for all work-related matters The Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use. Disability Confident Scheme The Welsh Government is a Disability Confident Leader. We guarantee to interview any candidate with an impairment, health condition, who is neurodivergent or who uses British Sign Language if they meet the minimum criteria for the post. Social Model of Disability Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language. We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best. Recruitment adjustments can be made at any part of the recruitment process for candidates with an impairment or health condition, who are neurodivergent or who use British Sign Language. Role Description It is important to note commissioners of the Democracy and Boundary Commission Cymru will work across the full range of the body s functions, but each will have particular focus on a functional area. Strategic Functions Members will: Oversee the delivery of Local Government Electoral Boundary Reviews, including one Member taking a Lead Commissioner role for each review. Oversee the delivery of Senedd Boundary Reviews. Determine the level of payments to elected and co-opted members of Unitary Councils, Town and Community Councils, National Park Authorities and Fire and Rescue Authorities. Board attendance and participation Chair and/or participate in sub-committees contributing to the delivery of programmes of work through the Governance and Audit (DBCC Deputy Chair and two Commissioners), Remuneration (at least four Commissioners) or Electoral Review (at least four Commissioners) sub committees. Stakeholder Management Ensure strong and effective relationships with key stakeholders. Lead Commissioner roles Take responsibility for engagement and communication with council leaders, officers, and other key stakeholders across local government. Communication and Engagement Ensure effective consultation and engagement on proposals in accordance with the Commission s Communication and Engagement strategy, ensuring feedback is used to support continuous learning and improvement. Ensure consultation is fully compliant with statutory legislative framework and used to inform decision making for all electoral reviews and remuneration determinations. Ensure Commission decisions are communicated clearly and all communications are accessible. Analysis of information / use of research and evidence to support effective decision making Analyse and interpret information and make effective use of evidence to support panel decision making on Local Government Electoral and Senedd Boundary Review options and remuneration. Identify trends across all aspects of Commission programmes to inform a research and evidence plan that ensures the Commission is contributing to the Democratic health of the nation. Use evidence and research in the provision of advice to the Welsh Government on the state of Democratic health in Wales. Policy Development Develop policy, practice and robust methodology to support decision making. Provide guidance and advice to key stakeholders on the effective running of devolved elections in Wales, remuneration policy and determinations, and electoral reviews. Through shared learning, develop and implement guidance for the effective delivery of elections across Wales. Legislative Framework Understand the legislative framework that impacts decisions and Commission work. Ensure the Commission is working within the legislative framework. Horizon scan for future changes to legislation that are likely to impact the functions of the Commission. Corporate Governance Ensure the organisation is fit for purpose with effective corporate governance arrangements in place in respect to financial and risk management and organisational development. Ensure plans and policies are regularly reviewed. Provide leadership and strategic direction to the organisation and support the Chief Executive and senior leadership team to delivery corporate objectives and drive a culture of continuous improvement. Ensure the delivery of outcomes against the Commission strategy and organisational plan, delivery of Welsh Government objectives and that the Minister s Remit Letter is fulfilled. Performance Management and Quality Assurance Oversee the quality assurance process for the production of draft and final reports. Ensure the effective monitoring of the Commission s performance. Person Specification who are we looking for The skills and experiences we are looking for are set out below. When submitting your personal statement, you should show how your skills and experiences could be used in this role. Essential specification Applicants must be able to demonstrate:- Welsh context Understanding of how local government operates in Wales and the importance of democratic health. Communication Ability to communicate effectively both verbally and in writing to individuals ranging across members of the public, elected representatives and senior leaders. Ability to exercise independent judgement make decisions and explain how they have been made. Analytical and Interpretation skills Ability to evaluate a wide range of information, including geographical data and formulate a reasoned conclusion. Ability to assess options, identify and formulate solutions using a methodical and analytical approach. Legislative framework Understanding of the legislative framework the Commission operates within to ensure effective robust decision making. Impartiality Ability to remain impartial and objective in offering constructive advice and observation. Strong track record of delivering outcomes with an ability to reflect on and learn from own lived experiences Political neutrality Ability to work on basis of strict political neutrality. Understanding of and commitment to the Nolan Principles of public life Corporate governance Understanding of importance of effective corporate and financial governance Knowledge, skills or experience of financial management, accounting, risk management, audit and accountability structures Research Experience of working with statistical data, and leading on commissioning and analysing research. Desirable specification Elections Experience of co-ordinating or running local government, parliamentary or Police and Crime Commissioner elections Remuneration Experience of elected member remuneration Welsh Language Welsh language skills are essential for one of these posts and desirable, but not a pre-requisite for appointment for the two others. However, all candidates will be expected to display an empathy towards the language. Understanding Can understand basic conversations about everyday topics Reading Can read simple material on everyday topics with understanding Speaking Can converse in simple work-related conversations Writing Can write simple work-related correspondence How to Apply All applications for this vacancy must be made using our online application system. Unless stated otherwise in the Other vacancy-related information for advert , the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence . click apply for full job details
Post: Grants / Fundraising Manager Reporting to: Chief Executive Officer, Umbrella Accountable to: Trustees Responsible for: Fundraising and Grants across the organisation. Job Purpose The Grants & Fundraising Manager will play a lead role in maintaining and growing Umbrella s income, with a primary focus on grant fundraising and the development of corporate partnerships. Working closely with the CEO, Trustees and staff teams, the post holder will strengthen existing income streams, identify new opportunities, and support the development of Umbrella s fundraising strategy. This role is central to ensuring the sustainability and expansion of Umbrella s services for disabled children, young people and their families. Key Terms of Employment Hours: 15-20 hours per week (may include occasional evening and weekend work) Annual Leave: 22 days per annum (Pro-rated on hours) plus 8 Bank Holidays Salary Scale: Band 11 to 13 - £30,763 - £ 32,591 dependant on experience (pro-rated) Base: Umbrella House, Mackworth, Derby Pension: Umbrella offer a pension scheme and details will be provided Notice period: 2 months Contract Term: Permanent dependant on funding Subject to Disclosure and Barring Service (DBS) check. Key Responsibilities Research, develop and maintain a strong pipeline of grant opportunities across trusts, foundations, Lottery, corporate CSR programmes, and statutory funders. Write, coordinate and submit high-quality grant applications and expressions of interest. Manage grant reporting, monitoring and compliance, working with operational teams to ensure accurate data collection and spend tracking. Identify and engage potential corporate partners, including through Marketing Derby and local business networks. Support the roll-out and delivery of Umbrella s corporate engagement programme. Steward existing corporate supporters to maximise long-term value. Work with the CEO and trustees to build relationships with community groups (e.g., Freemasons, Rotary, sports clubs) to secure fundraising support and charity of the year partnerships. To work with the CEO to produce and implement Umbrella s Fundraising plan and to report regularly to the Fundraising Marketing and Communications Sub- Group on progress against agreed targets. General Responsibilities Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required. Adhere to Umbrella s Safeguarding/Protecting Vulnerable Children and Adults Policy Be familiar with and adhere to Umbrella s policies and procedures Maintain confidentiality at all times. Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met. To assist with any other duties that may occur from time to time in order to meet the needs of Umbrella, which are not covered in the above. These will be mutually agreed with the Chief Executive. Other Requirements In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including occasional out of hours as required. Driving licence and vehicle, for which a mileage allowance will be paid. This is not a full and complete statement of duties and responsibilities, which may be amended in the light of changing needs of the organisation, after consultation with the post holder Person Specification Education Educated to degree level or have the equivalent experience in fundraising, income generation or relevant roles within the charity sector or similar organisation. Experience Proven experience in securing funding through grants, trusts, foundations or statutory funders. Experience of developing and delivering successful fundraising activities. Demonstrated success of building and maintaining productive relationships with funders, donors or partners. Skills and Knowledge Good understanding of the current grant funding landscape and / or corporate funding environment Excellent relationship management, interpersonal, and communication skills Excellent written communication skills, with the ability to produce clear, persuasive funding applications Strong interpersonal and relationship management skills Ability to confidently articulate a case for support Competent user of IT systems Understanding of the barriers faced by disabled children and their families or willingness to learn. Personal Attributes Proactive, resilient self-starter with a positive approach to work. Positive and collaborative approach to work Commitment to equality, diversity and inclusion Other Willingness to work occasional evenings or weekends if required Full driving license and access to a vehicle (mileage allowance payable) Interviews will be conducted as suitable candidates apply.
Dec 12, 2025
Full time
Post: Grants / Fundraising Manager Reporting to: Chief Executive Officer, Umbrella Accountable to: Trustees Responsible for: Fundraising and Grants across the organisation. Job Purpose The Grants & Fundraising Manager will play a lead role in maintaining and growing Umbrella s income, with a primary focus on grant fundraising and the development of corporate partnerships. Working closely with the CEO, Trustees and staff teams, the post holder will strengthen existing income streams, identify new opportunities, and support the development of Umbrella s fundraising strategy. This role is central to ensuring the sustainability and expansion of Umbrella s services for disabled children, young people and their families. Key Terms of Employment Hours: 15-20 hours per week (may include occasional evening and weekend work) Annual Leave: 22 days per annum (Pro-rated on hours) plus 8 Bank Holidays Salary Scale: Band 11 to 13 - £30,763 - £ 32,591 dependant on experience (pro-rated) Base: Umbrella House, Mackworth, Derby Pension: Umbrella offer a pension scheme and details will be provided Notice period: 2 months Contract Term: Permanent dependant on funding Subject to Disclosure and Barring Service (DBS) check. Key Responsibilities Research, develop and maintain a strong pipeline of grant opportunities across trusts, foundations, Lottery, corporate CSR programmes, and statutory funders. Write, coordinate and submit high-quality grant applications and expressions of interest. Manage grant reporting, monitoring and compliance, working with operational teams to ensure accurate data collection and spend tracking. Identify and engage potential corporate partners, including through Marketing Derby and local business networks. Support the roll-out and delivery of Umbrella s corporate engagement programme. Steward existing corporate supporters to maximise long-term value. Work with the CEO and trustees to build relationships with community groups (e.g., Freemasons, Rotary, sports clubs) to secure fundraising support and charity of the year partnerships. To work with the CEO to produce and implement Umbrella s Fundraising plan and to report regularly to the Fundraising Marketing and Communications Sub- Group on progress against agreed targets. General Responsibilities Take an active part in continuing to develop own knowledge and skills relevant to the job, attending training as required. Adhere to Umbrella s Safeguarding/Protecting Vulnerable Children and Adults Policy Be familiar with and adhere to Umbrella s policies and procedures Maintain confidentiality at all times. Manage and organise your own time and activities to ensure tasks are prioritised, and agreed deadlines are met. To assist with any other duties that may occur from time to time in order to meet the needs of Umbrella, which are not covered in the above. These will be mutually agreed with the Chief Executive. Other Requirements In order to achieve the objectives of Umbrella, the post holder will need to work flexibly, including occasional out of hours as required. Driving licence and vehicle, for which a mileage allowance will be paid. This is not a full and complete statement of duties and responsibilities, which may be amended in the light of changing needs of the organisation, after consultation with the post holder Person Specification Education Educated to degree level or have the equivalent experience in fundraising, income generation or relevant roles within the charity sector or similar organisation. Experience Proven experience in securing funding through grants, trusts, foundations or statutory funders. Experience of developing and delivering successful fundraising activities. Demonstrated success of building and maintaining productive relationships with funders, donors or partners. Skills and Knowledge Good understanding of the current grant funding landscape and / or corporate funding environment Excellent relationship management, interpersonal, and communication skills Excellent written communication skills, with the ability to produce clear, persuasive funding applications Strong interpersonal and relationship management skills Ability to confidently articulate a case for support Competent user of IT systems Understanding of the barriers faced by disabled children and their families or willingness to learn. Personal Attributes Proactive, resilient self-starter with a positive approach to work. Positive and collaborative approach to work Commitment to equality, diversity and inclusion Other Willingness to work occasional evenings or weekends if required Full driving license and access to a vehicle (mileage allowance payable) Interviews will be conducted as suitable candidates apply.
Do you have a good understanding of social and/or economic policy issues and a proven ability to undertake policy development or campaigning work on specific issues in a wider context? Then join Shelter Scotland as a Senior Advocacy Officer and you could soon be playing a vital role in helping us to deliver positive change for those affected by the housing emergency in Scotland. About the role Your main focus will be to lead Shelter Scotland in effectively advocating for the structural policy changes required to end the housing emergency, driving forward our strategic goals to secure more social homes, strengthen housing rights, and build a lasting movement for change. You ll develop and communicate clear, evidence-based policy recommendations drawing on research, lived experience, and sector insight to influence key stakeholders across government, parliament, and beyond. You ll commission and manage external research, lead stakeholder events, and work collaboratively across teams to ensure our policy work supports public affairs, media, and operational activity. You ll also line manage an Advocacy Officer, supporting their development and overseeing their performance. Role specifics You ll bring strong experience in crafting high-impact communications that influence decision-makers and persuade key stakeholders. With a solid understanding of Scotland s political landscape and public policy processes particularly within the Scottish Government and Parliament you ll have a proven track record of driving change through effective advocacy and relationship-building at a senior level. You ll be proactive in spotting opportunities to influence policy, responding strategically to external developments. Alongside this, you ll have experience managing externally funded projects, including budgeting and reporting, and will be confident leading and motivating a team to achieve shared goals. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The Advocacy Team is part of Shelter Scotland s Communications and Advocacy Department and is responsible for developing the charity s policy positions, research plan, and public affairs and professional stakeholder engagement. The Advocacy team works closely with colleagues in Community Advice and our Telephone and Online Advice services to capture evidence of how Scotland s broken and biased housing system is impacting communities, and colleagues in Communications and Engagement to translate this evidence into compelling public campaigns and fundraising appeals. The team have led the organisation on developing an anti-racism evidence base, the economic and social benefits of social housing investment and the case for a human rights-based approach to meeting housing need. About Shelter Scotland Shelter Scotland is Scotland s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland s housing and homelessness sector by offering a broad range of training courses. Home is a human right. It s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Dec 12, 2025
Full time
Do you have a good understanding of social and/or economic policy issues and a proven ability to undertake policy development or campaigning work on specific issues in a wider context? Then join Shelter Scotland as a Senior Advocacy Officer and you could soon be playing a vital role in helping us to deliver positive change for those affected by the housing emergency in Scotland. About the role Your main focus will be to lead Shelter Scotland in effectively advocating for the structural policy changes required to end the housing emergency, driving forward our strategic goals to secure more social homes, strengthen housing rights, and build a lasting movement for change. You ll develop and communicate clear, evidence-based policy recommendations drawing on research, lived experience, and sector insight to influence key stakeholders across government, parliament, and beyond. You ll commission and manage external research, lead stakeholder events, and work collaboratively across teams to ensure our policy work supports public affairs, media, and operational activity. You ll also line manage an Advocacy Officer, supporting their development and overseeing their performance. Role specifics You ll bring strong experience in crafting high-impact communications that influence decision-makers and persuade key stakeholders. With a solid understanding of Scotland s political landscape and public policy processes particularly within the Scottish Government and Parliament you ll have a proven track record of driving change through effective advocacy and relationship-building at a senior level. You ll be proactive in spotting opportunities to influence policy, responding strategically to external developments. Alongside this, you ll have experience managing externally funded projects, including budgeting and reporting, and will be confident leading and motivating a team to achieve shared goals. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The Advocacy Team is part of Shelter Scotland s Communications and Advocacy Department and is responsible for developing the charity s policy positions, research plan, and public affairs and professional stakeholder engagement. The Advocacy team works closely with colleagues in Community Advice and our Telephone and Online Advice services to capture evidence of how Scotland s broken and biased housing system is impacting communities, and colleagues in Communications and Engagement to translate this evidence into compelling public campaigns and fundraising appeals. The team have led the organisation on developing an anti-racism evidence base, the economic and social benefits of social housing investment and the case for a human rights-based approach to meeting housing need. About Shelter Scotland Shelter Scotland is Scotland s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland s housing and homelessness sector by offering a broad range of training courses. Home is a human right. It s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
About the Company Police Scotland's purpose is to improve the safety and wellbeing of people, places and communities. As part of the team working in the Digital Division, you can make a real difference by supporting the provision of technology to our officers and staff across the second largest police force in the UK. The team are delivering innovation and enabling technology through several projects to transform our services and meet our ambition of moving from 'doing digital' to 'being digital . We believe our people are our most important asset and investing in them is fundamental to the success of introducing new and emerging digital solutions to our front-line. About the Role We are looking for a suitable candidates to undertake a 24-month Graduate Programme as a Cyber Security Analyst. The programme will offer talented Digital Graduates a development journey which will be fully immersive via facilitated sessions provided on a monthly basis for wider Police Scotland experiences to consolidate learning, help develop a sense of belonging and further develop business acumen. You will integrate within an existing team and be fully supported throughout the programme with an allocated Mentor, Buddy, Manager and Graduate Programme SPOCs. You will complete a Graduate Portfolio that will capture your personal development plan and objective setting and will be used as a tool for reflection to celebrate progress and success. You will also be supported to attain an additional external accreditation Systems Security Certified Practitioner (SSCP). You will study and work towards this qualification throughout your Graduate Programme with time allocated for LinkedIn Learning module completion and will sit a final exam towards the end of the Graduate Programme. Applicants should have a strong interest in Cyber Security and a desire to develop their skills through a structured graduate programme. Currently Police Scotland have guidance in place that allows appropriate roles to be operated on a hybrid basis. You will require Management Vetting. You will work 35 working hours per week, Monday Friday 9am - 5pm. A flexi time policy is in operation. Responsibilities Complete a Graduate Portfolio that will capture your personal development plan and objective setting. Integrate within an existing team and be fully supported throughout the programme. Work towards attaining an additional external accreditation Systems Security Certified Practitioner (SSCP). Study and work towards this qualification throughout your Graduate Programme. Participate in facilitated sessions provided on a monthly basis for wider Police Scotland experiences. Qualifications A cyber security related degree or certification OR Degree in related computer science. Required Skills Excellent interpersonal, communication, analytical, problem-solving skills and report writing. Strong prioritisation and organisational skills, customer focused. Ability to work under pressure as part of a team. Proven skills related to: Team-working and the ability to work on own initiative. Preferred Skills Strong interest in Cyber Security. Desire to develop skills through a structured graduate programme. Pay range and compensation package Grade 4 Salary £33,446 35 working hours per week, Monday Friday 9am - 5pm. A flexi time policy is in operation. Equal Opportunity Statement Police Scotland is committed to diversity and inclusivity.
Dec 12, 2025
Contractor
About the Company Police Scotland's purpose is to improve the safety and wellbeing of people, places and communities. As part of the team working in the Digital Division, you can make a real difference by supporting the provision of technology to our officers and staff across the second largest police force in the UK. The team are delivering innovation and enabling technology through several projects to transform our services and meet our ambition of moving from 'doing digital' to 'being digital . We believe our people are our most important asset and investing in them is fundamental to the success of introducing new and emerging digital solutions to our front-line. About the Role We are looking for a suitable candidates to undertake a 24-month Graduate Programme as a Cyber Security Analyst. The programme will offer talented Digital Graduates a development journey which will be fully immersive via facilitated sessions provided on a monthly basis for wider Police Scotland experiences to consolidate learning, help develop a sense of belonging and further develop business acumen. You will integrate within an existing team and be fully supported throughout the programme with an allocated Mentor, Buddy, Manager and Graduate Programme SPOCs. You will complete a Graduate Portfolio that will capture your personal development plan and objective setting and will be used as a tool for reflection to celebrate progress and success. You will also be supported to attain an additional external accreditation Systems Security Certified Practitioner (SSCP). You will study and work towards this qualification throughout your Graduate Programme with time allocated for LinkedIn Learning module completion and will sit a final exam towards the end of the Graduate Programme. Applicants should have a strong interest in Cyber Security and a desire to develop their skills through a structured graduate programme. Currently Police Scotland have guidance in place that allows appropriate roles to be operated on a hybrid basis. You will require Management Vetting. You will work 35 working hours per week, Monday Friday 9am - 5pm. A flexi time policy is in operation. Responsibilities Complete a Graduate Portfolio that will capture your personal development plan and objective setting. Integrate within an existing team and be fully supported throughout the programme. Work towards attaining an additional external accreditation Systems Security Certified Practitioner (SSCP). Study and work towards this qualification throughout your Graduate Programme. Participate in facilitated sessions provided on a monthly basis for wider Police Scotland experiences. Qualifications A cyber security related degree or certification OR Degree in related computer science. Required Skills Excellent interpersonal, communication, analytical, problem-solving skills and report writing. Strong prioritisation and organisational skills, customer focused. Ability to work under pressure as part of a team. Proven skills related to: Team-working and the ability to work on own initiative. Preferred Skills Strong interest in Cyber Security. Desire to develop skills through a structured graduate programme. Pay range and compensation package Grade 4 Salary £33,446 35 working hours per week, Monday Friday 9am - 5pm. A flexi time policy is in operation. Equal Opportunity Statement Police Scotland is committed to diversity and inclusivity.
ROLE PURPOSE Building client relations and developing new business to achieve the allocated monthly and annual sales target in line with the company s strategic goals. KEY RESPONSIBILITIES Proactively target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create professional emails with accurate information. Understand the key business objectives of customers and prospects and their future plans. Meet customers face to face strengthening relationships and increasing the size/ amount of sales opportunities Achieve acceptable sales Key Performance Indicators (KPI s) as specified by the Sales Manager. Achieve sales goals and targets set. Maintain and update accurate data fields and dialogue reports in the CRM database and other sales systems. Produce accurate quotes for customers. Demonstrate correct usage of pricing and discount models at all times. Accurately complete forms and documents to update other individuals and departments within the company. Take training and coaching, passing any given tests and apply knowledge effectively. Follow company policies, standards and requirements. Plan time to be as effective as possible and organise workload. ROLE REQUIREMENTS 3+ years successful experience in a similar role.(business to business) GCSE Grade C Math s and English MS Office Skills Must have a Driving Licence BEHAVIOURAL COMPETENCIES CORE: Be able to take instruction and work with a degree of initiative and autonomy. Communicate effectively in all mediums. Be keen to engage in CPD activities Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Dec 12, 2025
Full time
ROLE PURPOSE Building client relations and developing new business to achieve the allocated monthly and annual sales target in line with the company s strategic goals. KEY RESPONSIBILITIES Proactively target prospects and existing customers for new business cross-sell and up-sell opportunities. Position our clients services and solutions to prospects and customers using a consultative approach Manage customer accounts giving high levels of customer service Understand our clients value proposition, how it fits in the market place and communicate it to customers and prospects. Create professional emails with accurate information. Understand the key business objectives of customers and prospects and their future plans. Meet customers face to face strengthening relationships and increasing the size/ amount of sales opportunities Achieve acceptable sales Key Performance Indicators (KPI s) as specified by the Sales Manager. Achieve sales goals and targets set. Maintain and update accurate data fields and dialogue reports in the CRM database and other sales systems. Produce accurate quotes for customers. Demonstrate correct usage of pricing and discount models at all times. Accurately complete forms and documents to update other individuals and departments within the company. Take training and coaching, passing any given tests and apply knowledge effectively. Follow company policies, standards and requirements. Plan time to be as effective as possible and organise workload. ROLE REQUIREMENTS 3+ years successful experience in a similar role.(business to business) GCSE Grade C Math s and English MS Office Skills Must have a Driving Licence BEHAVIOURAL COMPETENCIES CORE: Be able to take instruction and work with a degree of initiative and autonomy. Communicate effectively in all mediums. Be keen to engage in CPD activities Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications, we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Junior Communications Manager Location: London / Hybrid Salary : £30,000 - £35,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time techUK Overview: techUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1,100 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: Effective communication is essential to delivering this mission. From informing and engaging staff on organisational priorities to shaping how techUK presents its work to the outside world, our Communications team plays a central role in building clarity, alignment and influence across our community. The Junior Communications Manager will support the delivery of both internal and external communications that strengthen techUK's voice. Reporting to the Head of Strategic Communications, this role offers an excellent opportunity to develop broad communications experience across a wide range of channels and activities. With strong writing skills, attention to detail and a collaborative approach, the Junior Communications Manager will help ensure our messages are clear, consistent and impactful, supporting techUK's reputation as a credible and influential voice for the UK tech sector. Key Responsibilities: External communications: Manage a busy and reactive press office by assisting in managing media enquiries, coordinating responses and ensuring timely and accurate communication with journalists. Draft and copyedit press releases, statements and reactive comments in line with our key messages. Support development of external communications plans for campaigns, reports and public policy work. Maintain media lists and monitoring tools, helping track coverage and identify opportunities. Work closely with subject matter experts and programme teams to ensure key messages are communicated clearly and accurately. Internal communications: Support organisation-wide programmes by developing clear and engaging internal comms materials. Coordinate logistics and content for internal events such as all-hands calls, town halls and company-wide briefings. Manage internal communications channels and calendars, ensuring consistent messaging across teams. General Maintain a strong understanding of organisational priorities to ensure communication plans align effectively. Work collaboratively with colleagues across techUK to gather information and craft relevant content. Support the Head of Communications on planning, reporting and evaluation of communications activity. Uphold techUK's brand, tone of voice and editorial standards across all communications. Skills, Knowledge and Expertise: Competencies: Excellent written and verbal communication skills, with strong attention to detail. Ability to organise workload effectively and manage multiple tasks simultaneously. Proactive, motivated and able to work independently when required. Strong interpersonal skills and a collaborative working style. Ability to work calmly and effectively under pressure. Confident using digital tools and platforms for communication and content management. Essential Knowledge and Experience: 1-2 years' experience in a communications, media or similar role. Strong writing, editing and proofreading skills. Experience supporting communication planning or content delivery. Familiarity with media engagement or press office environments. Ability to build rapport and collaborate with colleagues at all levels. Proficiency with Microsoft Office and digital communication platforms. Strong prioritisation and organisational skills in a fast-paced environment. Desired Knowledge and Experience: Experience supporting internal communications or staff engagement. Interest in technology, public policy or current affairs. Experience with media monitoring tools or content management systems. Additional Information: This is a full time role based out of techUK's London offices, however techUK operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Junior Communications Specialist, Public Relations Officer, Public Relations Specialist, Digital Marketing Executive, Junior Social Media Executive, Online Marketing Executive, Marketing Coordinator may also be considered for this role.
Dec 12, 2025
Full time
Job Title: Junior Communications Manager Location: London / Hybrid Salary : £30,000 - £35,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time techUK Overview: techUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1,100 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: Effective communication is essential to delivering this mission. From informing and engaging staff on organisational priorities to shaping how techUK presents its work to the outside world, our Communications team plays a central role in building clarity, alignment and influence across our community. The Junior Communications Manager will support the delivery of both internal and external communications that strengthen techUK's voice. Reporting to the Head of Strategic Communications, this role offers an excellent opportunity to develop broad communications experience across a wide range of channels and activities. With strong writing skills, attention to detail and a collaborative approach, the Junior Communications Manager will help ensure our messages are clear, consistent and impactful, supporting techUK's reputation as a credible and influential voice for the UK tech sector. Key Responsibilities: External communications: Manage a busy and reactive press office by assisting in managing media enquiries, coordinating responses and ensuring timely and accurate communication with journalists. Draft and copyedit press releases, statements and reactive comments in line with our key messages. Support development of external communications plans for campaigns, reports and public policy work. Maintain media lists and monitoring tools, helping track coverage and identify opportunities. Work closely with subject matter experts and programme teams to ensure key messages are communicated clearly and accurately. Internal communications: Support organisation-wide programmes by developing clear and engaging internal comms materials. Coordinate logistics and content for internal events such as all-hands calls, town halls and company-wide briefings. Manage internal communications channels and calendars, ensuring consistent messaging across teams. General Maintain a strong understanding of organisational priorities to ensure communication plans align effectively. Work collaboratively with colleagues across techUK to gather information and craft relevant content. Support the Head of Communications on planning, reporting and evaluation of communications activity. Uphold techUK's brand, tone of voice and editorial standards across all communications. Skills, Knowledge and Expertise: Competencies: Excellent written and verbal communication skills, with strong attention to detail. Ability to organise workload effectively and manage multiple tasks simultaneously. Proactive, motivated and able to work independently when required. Strong interpersonal skills and a collaborative working style. Ability to work calmly and effectively under pressure. Confident using digital tools and platforms for communication and content management. Essential Knowledge and Experience: 1-2 years' experience in a communications, media or similar role. Strong writing, editing and proofreading skills. Experience supporting communication planning or content delivery. Familiarity with media engagement or press office environments. Ability to build rapport and collaborate with colleagues at all levels. Proficiency with Microsoft Office and digital communication platforms. Strong prioritisation and organisational skills in a fast-paced environment. Desired Knowledge and Experience: Experience supporting internal communications or staff engagement. Interest in technology, public policy or current affairs. Experience with media monitoring tools or content management systems. Additional Information: This is a full time role based out of techUK's London offices, however techUK operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Junior Communications Specialist, Public Relations Officer, Public Relations Specialist, Digital Marketing Executive, Junior Social Media Executive, Online Marketing Executive, Marketing Coordinator may also be considered for this role.
Your new company We are seeking a proactive and detail-oriented Administrator to join the Voluntary Sector Grants Team for a local authority. Your new role In this role, you will provide business and project support across a range of grant programmes, ensuring the accurate and timely use of ICT systems, including Oracle Fusion or similar platforms. You will play a key part in maintaining service standards, managing communications, and supporting performance reporting to help deliver positive outcomes for local communities.As Support Officer, you will contribute to the smooth delivery of grant-making functions and service improvement projects. Your responsibilities will include operating ICT systems, producing accurate documentation and correspondence, managing mailboxes and diaries, maintaining efficient filing systems, and preparing statistical data and monitoring returns. You will also liaise with internal and external stakeholders, organise meetings and events, and uphold the Council's values of equality, diversity and inclusion in all aspects of your work. What you'll need to succeed We are looking for candidates who can demonstrate a minimum of two years' experience in a busy office environment, with a proven ability to respond effectively to written correspondence and utilise Oracle Fusion or similar systems. Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint, is essential, alongside strong organisational and time management skills to ensure accurate record-keeping and the ability to meet deadlines. The successful candidate will be an effective communicator with a positive and approachable manner, able to work independently and flexibly across different service areas while showing initiative and problem-solving skills. What you'll get in return This is a fixed-term role up until April 2026. The rate of pay for this job is 14.12 premium per hour, which is paid on a weekly basis. The working arrangements for this role are hybrid. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 12, 2025
Contractor
Your new company We are seeking a proactive and detail-oriented Administrator to join the Voluntary Sector Grants Team for a local authority. Your new role In this role, you will provide business and project support across a range of grant programmes, ensuring the accurate and timely use of ICT systems, including Oracle Fusion or similar platforms. You will play a key part in maintaining service standards, managing communications, and supporting performance reporting to help deliver positive outcomes for local communities.As Support Officer, you will contribute to the smooth delivery of grant-making functions and service improvement projects. Your responsibilities will include operating ICT systems, producing accurate documentation and correspondence, managing mailboxes and diaries, maintaining efficient filing systems, and preparing statistical data and monitoring returns. You will also liaise with internal and external stakeholders, organise meetings and events, and uphold the Council's values of equality, diversity and inclusion in all aspects of your work. What you'll need to succeed We are looking for candidates who can demonstrate a minimum of two years' experience in a busy office environment, with a proven ability to respond effectively to written correspondence and utilise Oracle Fusion or similar systems. Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint, is essential, alongside strong organisational and time management skills to ensure accurate record-keeping and the ability to meet deadlines. The successful candidate will be an effective communicator with a positive and approachable manner, able to work independently and flexibly across different service areas while showing initiative and problem-solving skills. What you'll get in return This is a fixed-term role up until April 2026. The rate of pay for this job is 14.12 premium per hour, which is paid on a weekly basis. The working arrangements for this role are hybrid. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The starting salary for these full-time, permanent roles is 30,647 per annum based on a 36 hour working week. We are excited to be recruiting a new Coroner's Support Officer to join our fantastic team, based in Woking. As a Coroner's Officer you will help support the Senior Coroner deliver their judicial duties, providing a high-quality service to bereaved families by progressing cases efficiently and with empathy. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role We are looking for individuals who can work at pace to make a difference to the lives of people who have lost family members, loved ones or friends. In this role, you will be responsible for recording deaths and progressing investigations referred to the Coroner in line with the Coroner's and Justice Act 2009, Coroner's (Investigations) Regulations 2013, Coroner's (Inquests) Rules 2013, and the Chief Coroner's Guidance. You will deal with HM Coroner bereaved families and a variety of third-party agencies such as Hospitals, GP surgeries, and Police on a daily basis, so clear communication and liaison is key to the role to ensure all parties are updated with the progress of referrals and are provided with appropriate support. You will need to be able to remain sympathetic and empathetic whilst working to policy and procedure. Key duties of a Coroner's Support Officer include: Use specialist knowledge to input referrals into in-house systems, manage communications promptly, and keep senior staff informed of urgent/important developments. Handle queries and complaints independently, using initiative to resolve issues. Provide accurate, efficient, and confidential support to coroner officers, organising and quality-checking your own work. Maintain and update confidential records and filing systems (manual and electronic). Summon and administer jurors, and support the Coroner during Inquest Openings and at front of house when court is open. Occasionally attend NHS mortuaries (Guildford, Chertsey, Redhill) to verify identification details before post-mortem examinations. Deal with enquiries from bereaved families with empathy and excellent customer care, championing their needs. This role is key to provide administration support for the initial investigation steps that assists the timeliness of coronial investigations. This is a hugely rewarding role that is of benefit to the residents of Surrey. Your excellent customer service and communication skills will tie in with your ability to relate to people from backgrounds which reflect the diversity of the people who live and work in Surrey. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of working within a coronial service, the police, legal profession or other investigatory or regulatory profession. Analytical ability to perform this investigation driven role Ability to provide high levels of customer care and professionalism to members of the public Ability to write well structured, clear, and concise reports using information gathered from multiple sources Excellent IT skills and the ability to follow defined processes in a timely manner This role requires travel across the county. The role holder will need to have a full (UK) drivers' licence and the willingness and ability to travel around the county to meet the demands of the role. The job advert closes at 23:59 on 20th December 2025 with interviews to follow. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Dec 12, 2025
Full time
The starting salary for these full-time, permanent roles is 30,647 per annum based on a 36 hour working week. We are excited to be recruiting a new Coroner's Support Officer to join our fantastic team, based in Woking. As a Coroner's Officer you will help support the Senior Coroner deliver their judicial duties, providing a high-quality service to bereaved families by progressing cases efficiently and with empathy. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role We are looking for individuals who can work at pace to make a difference to the lives of people who have lost family members, loved ones or friends. In this role, you will be responsible for recording deaths and progressing investigations referred to the Coroner in line with the Coroner's and Justice Act 2009, Coroner's (Investigations) Regulations 2013, Coroner's (Inquests) Rules 2013, and the Chief Coroner's Guidance. You will deal with HM Coroner bereaved families and a variety of third-party agencies such as Hospitals, GP surgeries, and Police on a daily basis, so clear communication and liaison is key to the role to ensure all parties are updated with the progress of referrals and are provided with appropriate support. You will need to be able to remain sympathetic and empathetic whilst working to policy and procedure. Key duties of a Coroner's Support Officer include: Use specialist knowledge to input referrals into in-house systems, manage communications promptly, and keep senior staff informed of urgent/important developments. Handle queries and complaints independently, using initiative to resolve issues. Provide accurate, efficient, and confidential support to coroner officers, organising and quality-checking your own work. Maintain and update confidential records and filing systems (manual and electronic). Summon and administer jurors, and support the Coroner during Inquest Openings and at front of house when court is open. Occasionally attend NHS mortuaries (Guildford, Chertsey, Redhill) to verify identification details before post-mortem examinations. Deal with enquiries from bereaved families with empathy and excellent customer care, championing their needs. This role is key to provide administration support for the initial investigation steps that assists the timeliness of coronial investigations. This is a hugely rewarding role that is of benefit to the residents of Surrey. Your excellent customer service and communication skills will tie in with your ability to relate to people from backgrounds which reflect the diversity of the people who live and work in Surrey. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of working within a coronial service, the police, legal profession or other investigatory or regulatory profession. Analytical ability to perform this investigation driven role Ability to provide high levels of customer care and professionalism to members of the public Ability to write well structured, clear, and concise reports using information gathered from multiple sources Excellent IT skills and the ability to follow defined processes in a timely manner This role requires travel across the county. The role holder will need to have a full (UK) drivers' licence and the willingness and ability to travel around the county to meet the demands of the role. The job advert closes at 23:59 on 20th December 2025 with interviews to follow. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Compliance Technologist We drive our own success Salary: Competitive Benefits: A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans), Free health check, Private medical insurance (after 5 years' service) Location: Bakkavor Meals Boston - Old Leake (Boston PE22 9PN) Ways of Working: Site based Hours of work: Monday to Friday / 08:30am - 17:00pm Contract Type: Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. We believe in fuelling ambition and guiding success. In supporting everyone with talent and drive to own what they do, realise their potential and build a brilliant future for themselves at Bakkavor. What we do. We're the market leader in the UK fresh prepared food industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. The site employs over 700 people and specialises in making chilled Italian ready meals and pasta salads products for a dedicated customer. About the role As a Compliance Technologist, you will work in a busy and dynamic environment, reporting to the Technical Services Manager. You will provide technical expertise to our customers, suppliers, and the wider business, advising on legal, safety, and quality standards, and delivering specialist technical support across all functions. Role Accountabilities Provide administrative support for QMS and HACCP compliance. Generate and maintain Technical KPI reports. Monitor and trend non-conformance, complaints, microbiological, and nutritional surveillance data to ensure root cause analysis and improvements. Coordinate pest control activities and ensure compliance with scheduled visits. Maintain the Allergen Risk Assessment by implementing procedures and updating changes to meet business needs. Perform data entry, trend analysis, respond to information requests, coordinate actions, manage change procedures, and communicate updates to stakeholders. Conduct traceability exercises across the site and drive system improvements for full compliance. Ensure professional, timely communication with customers and contribute to audits and site visits. Share relevant information in forums to maintain audit readiness. Perform internal audits, trend actions and non-conformances, and report findings to appropriate forums. Collaborate with Technical Management to ensure compliance with standards, Codes of Practice, and legislation. Work with the Specification Technologist to create and update finished product specifications. Support implementation of changes related to product launches, delists, and promotional activities. Assist with export documentation compliance and manage export veterinary officer visits. Provide flexible support across the Technical team, deputising where required and contributing to projects. About You You have a solid technical background gained within a dynamic manufacturing environment, giving you the expertise to navigate complex processes with confidence. Your ability to communicate clearly and effectively, both in writing and in person - sets you apart, enabling you to build strong relationships and collaborate seamlessly across teams. Naturally analytical and solutions-focused, you thrive on problem-solving and approach challenges with a calm, methodical mindset. Your combination of technical expertise, strong communication skills, and proactive approach makes you an invaluable asset to any team. What you'll receive As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Find out more and apply.
Dec 12, 2025
Full time
Compliance Technologist We drive our own success Salary: Competitive Benefits: A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans), Free health check, Private medical insurance (after 5 years' service) Location: Bakkavor Meals Boston - Old Leake (Boston PE22 9PN) Ways of Working: Site based Hours of work: Monday to Friday / 08:30am - 17:00pm Contract Type: Permanent Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more. We believe in fuelling ambition and guiding success. In supporting everyone with talent and drive to own what they do, realise their potential and build a brilliant future for themselves at Bakkavor. What we do. We're the market leader in the UK fresh prepared food industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. The site employs over 700 people and specialises in making chilled Italian ready meals and pasta salads products for a dedicated customer. About the role As a Compliance Technologist, you will work in a busy and dynamic environment, reporting to the Technical Services Manager. You will provide technical expertise to our customers, suppliers, and the wider business, advising on legal, safety, and quality standards, and delivering specialist technical support across all functions. Role Accountabilities Provide administrative support for QMS and HACCP compliance. Generate and maintain Technical KPI reports. Monitor and trend non-conformance, complaints, microbiological, and nutritional surveillance data to ensure root cause analysis and improvements. Coordinate pest control activities and ensure compliance with scheduled visits. Maintain the Allergen Risk Assessment by implementing procedures and updating changes to meet business needs. Perform data entry, trend analysis, respond to information requests, coordinate actions, manage change procedures, and communicate updates to stakeholders. Conduct traceability exercises across the site and drive system improvements for full compliance. Ensure professional, timely communication with customers and contribute to audits and site visits. Share relevant information in forums to maintain audit readiness. Perform internal audits, trend actions and non-conformances, and report findings to appropriate forums. Collaborate with Technical Management to ensure compliance with standards, Codes of Practice, and legislation. Work with the Specification Technologist to create and update finished product specifications. Support implementation of changes related to product launches, delists, and promotional activities. Assist with export documentation compliance and manage export veterinary officer visits. Provide flexible support across the Technical team, deputising where required and contributing to projects. About You You have a solid technical background gained within a dynamic manufacturing environment, giving you the expertise to navigate complex processes with confidence. Your ability to communicate clearly and effectively, both in writing and in person - sets you apart, enabling you to build strong relationships and collaborate seamlessly across teams. Naturally analytical and solutions-focused, you thrive on problem-solving and approach challenges with a calm, methodical mindset. Your combination of technical expertise, strong communication skills, and proactive approach makes you an invaluable asset to any team. What you'll receive As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 25 days holiday plus 8 bank holidays as standard (may vary by role) Private medical insurance (after 5 years' service) Staff Shop Stakeholder Pension Scheme Discount & cashback platform Personal Accident Insurance Free health check Employee Assistance Programme A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Salary sacrifice car lease scheme Free independent mortgage advice Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Free car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! At Bakkavor, we are committed to building an inclusive workplace where everyone can thrive, and we believe that diversity makes us stronger. We welcome and encourage applications from all backgrounds and ensure fair, transparent recruitment practices. Learn more about our commitment in our Inclusion and Diversity Policy ( Inclusion & Diversity Policy ). Find out more and apply.
Dedicate Recruitment is seeking an experienced ICT Compliance Officer on behalf of a leading charity providing education, care, and work opportunities for people with learning disabilities. This pivotal role ensures the charity s compliance with data protection regulations while supporting the continual improvement of its ICT systems and processes. The ICT Compliance Officer position is a varied role with duties including: Maintain the Information Asset Register, Conduct regular data audits, and respond to Subject Access Requests (SARs/DSARs) within required timescales. Help develop the ICT Change Management Board, Maintain Cyber Essentials compliance, Contribute to the charity s Data Committee with regular reports on audits and improvements. Supporting a number of senior managers within Information Services, the ICT Compliance Officer will support the ongoing development of the ICT Business Continuity and Disaster Recovery plans. On a personal note, you ll have demonstrable experience in GDPR compliance, data management, and ICT operations, ideally supported by formal qualifications or equivalent experience. Strong analytical, documentation, and communication skills are essential, alongside a commitment to inclusivity, confidentiality, and service excellence. A full UK driving licence and access to a vehicle are required. This is a rewarding opportunity to make a measurable impact in a purpose-driven organisation. This is an on site, full time role. Hours of work 37.5 per week, these are flexible. Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C s, Disclaimer and Privacy Policy found on our website.
Dec 12, 2025
Full time
Dedicate Recruitment is seeking an experienced ICT Compliance Officer on behalf of a leading charity providing education, care, and work opportunities for people with learning disabilities. This pivotal role ensures the charity s compliance with data protection regulations while supporting the continual improvement of its ICT systems and processes. The ICT Compliance Officer position is a varied role with duties including: Maintain the Information Asset Register, Conduct regular data audits, and respond to Subject Access Requests (SARs/DSARs) within required timescales. Help develop the ICT Change Management Board, Maintain Cyber Essentials compliance, Contribute to the charity s Data Committee with regular reports on audits and improvements. Supporting a number of senior managers within Information Services, the ICT Compliance Officer will support the ongoing development of the ICT Business Continuity and Disaster Recovery plans. On a personal note, you ll have demonstrable experience in GDPR compliance, data management, and ICT operations, ideally supported by formal qualifications or equivalent experience. Strong analytical, documentation, and communication skills are essential, alongside a commitment to inclusivity, confidentiality, and service excellence. A full UK driving licence and access to a vehicle are required. This is a rewarding opportunity to make a measurable impact in a purpose-driven organisation. This is an on site, full time role. Hours of work 37.5 per week, these are flexible. Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C s, Disclaimer and Privacy Policy found on our website.
Job Title: Junior Communications Manager Location: London / Hybrid Salary : £30,000 - £35,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time Organisation Overview: The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1,100 members (the majority of which are SMEs) across the UK, the organisation creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: Effective communication is essential to delivering this mission. From informing and engaging staff on organisational priorities to shaping how the organisation presents its work to the outside world, our Communications team plays a central role in building clarity, alignment and influence across our community. The Junior Communications Manager will support the delivery of both internal and external communications that strengthen the organisations voice. Reporting to the Head of Strategic Communications, this role offers an excellent opportunity to develop broad communications experience across a wide range of channels and activities. With strong writing skills, attention to detail and a collaborative approach, the Junior Communications Manager will help ensure our messages are clear, consistent and impactful, supporting the organisation's reputation as a credible and influential voice for the UK tech sector. Key Responsibilities: External communications: Manage a busy and reactive press office by assisting in managing media enquiries, coordinating responses and ensuring timely and accurate communication with journalists. Draft and copyedit press releases, statements and reactive comments in line with our key messages. Support development of external communications plans for campaigns, reports and public policy work. Maintain media lists and monitoring tools, helping track coverage and identify opportunities. Work closely with subject matter experts and programme teams to ensure key messages are communicated clearly and accurately. Internal communications: Support organisation-wide programmes by developing clear and engaging internal comms materials. Coordinate logistics and content for internal events such as all-hands calls, town halls and company-wide briefings. Manage internal communications channels and calendars, ensuring consistent messaging across teams. General Maintain a strong understanding of organisational priorities to ensure communication plans align effectively. Work collaboratively with colleagues across techUK to gather information and craft relevant content. Support the Head of Communications on planning, reporting and evaluation of communications activity. Uphold the organisation's brand, tone of voice and editorial standards across all communications. Skills, Knowledge and Expertise: Competencies: Excellent written and verbal communication skills, with strong attention to detail. Ability to organise workload effectively and manage multiple tasks simultaneously. Proactive, motivated and able to work independently when required. Strong interpersonal skills and a collaborative working style. Ability to work calmly and effectively under pressure. Confident using digital tools and platforms for communication and content management. Essential Knowledge and Experience: 1-2 years' experience in a communications, media or similar role. Strong writing, editing and proofreading skills. Experience supporting communication planning or content delivery. Familiarity with media engagement or press office environments. Ability to build rapport and collaborate with colleagues at all levels. Proficiency with Microsoft Office and digital communication platforms. Strong prioritisation and organisational skills in a fast-paced environment. Desired Knowledge and Experience: Experience supporting internal communications or staff engagement. Interest in technology, public policy or current affairs. Experience with media monitoring tools or content management systems. Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Junior Communications Specialist, Public Relations Officer, Public Relations Specialist, Digital Marketing Executive, Junior Social Media Executive, Online Marketing Executive, Marketing Coordinator may also be considered for this role.
Dec 12, 2025
Full time
Job Title: Junior Communications Manager Location: London / Hybrid Salary : £30,000 - £35,000 per annum based upon experience plus discretionary bonus and comprehensive benefits. Job Type: Permanent, Full-Time Organisation Overview: The organisation is the trade association which brings together people, companies and organisations to realise the positive outcomes of digital technology. With over 1,100 members (the majority of which are SMEs) across the UK, the organisation creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world. Role Overview: Effective communication is essential to delivering this mission. From informing and engaging staff on organisational priorities to shaping how the organisation presents its work to the outside world, our Communications team plays a central role in building clarity, alignment and influence across our community. The Junior Communications Manager will support the delivery of both internal and external communications that strengthen the organisations voice. Reporting to the Head of Strategic Communications, this role offers an excellent opportunity to develop broad communications experience across a wide range of channels and activities. With strong writing skills, attention to detail and a collaborative approach, the Junior Communications Manager will help ensure our messages are clear, consistent and impactful, supporting the organisation's reputation as a credible and influential voice for the UK tech sector. Key Responsibilities: External communications: Manage a busy and reactive press office by assisting in managing media enquiries, coordinating responses and ensuring timely and accurate communication with journalists. Draft and copyedit press releases, statements and reactive comments in line with our key messages. Support development of external communications plans for campaigns, reports and public policy work. Maintain media lists and monitoring tools, helping track coverage and identify opportunities. Work closely with subject matter experts and programme teams to ensure key messages are communicated clearly and accurately. Internal communications: Support organisation-wide programmes by developing clear and engaging internal comms materials. Coordinate logistics and content for internal events such as all-hands calls, town halls and company-wide briefings. Manage internal communications channels and calendars, ensuring consistent messaging across teams. General Maintain a strong understanding of organisational priorities to ensure communication plans align effectively. Work collaboratively with colleagues across techUK to gather information and craft relevant content. Support the Head of Communications on planning, reporting and evaluation of communications activity. Uphold the organisation's brand, tone of voice and editorial standards across all communications. Skills, Knowledge and Expertise: Competencies: Excellent written and verbal communication skills, with strong attention to detail. Ability to organise workload effectively and manage multiple tasks simultaneously. Proactive, motivated and able to work independently when required. Strong interpersonal skills and a collaborative working style. Ability to work calmly and effectively under pressure. Confident using digital tools and platforms for communication and content management. Essential Knowledge and Experience: 1-2 years' experience in a communications, media or similar role. Strong writing, editing and proofreading skills. Experience supporting communication planning or content delivery. Familiarity with media engagement or press office environments. Ability to build rapport and collaborate with colleagues at all levels. Proficiency with Microsoft Office and digital communication platforms. Strong prioritisation and organisational skills in a fast-paced environment. Desired Knowledge and Experience: Experience supporting internal communications or staff engagement. Interest in technology, public policy or current affairs. Experience with media monitoring tools or content management systems. Additional Information: This is a full time role based out of the organisation's London offices, however the organisation operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. To apply for this role, please click below on the 'Apply Now' button. Candidates with experience of: Junior Communications Specialist, Public Relations Officer, Public Relations Specialist, Digital Marketing Executive, Junior Social Media Executive, Online Marketing Executive, Marketing Coordinator may also be considered for this role.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 12, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 11, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Connect2Luton are excited to recruit a Technology Project Manager on behalf of Luton Borough Council within their HR Business Support and Recruitment department. Main purpose of position: The Technology Project Manager will be responsible for delivering on a range of projects to ensure that projects deliver, maintain their business focus and that risk is appropriately identified and managed. One of the most important roles of the Project Manager is the engagement with the service stakeholders in the process. The Project Manager will lead and manage this relationship to ensure a successful and embedded project outcome. Support the achievement of Transformation & Digital, Data and Technology Programme savings. Y ou will be responsible to: Develop, establish, plan, co-ordinate and manage multiple projects streams to time, budget and high quality to enable the successful implementation of systems. Develop and implement a detailed project plan and produce all relevant documentation including, but not limited to, Service Specifications, Project Plans, Task Summaries, Risk Registers, Issue Logs, Consultation & Implementation Plans, Integrated Impact Assessments and Progress & Status Reports. Lead and manage the day to day operational and tactical aspects of the project, take the appropriate action and make timely decisions, maintaining a focus on delivery of identified outcomes, value for money and efficiency savings, supported by 1 Data Support Officers. Engage, develop and maintain effective working relationships with all relevant colleagues and key stakeholders across the Council and with relevant partners to ensure a co-ordinated service and cross cutting approach to project delivery. Ensure all stakeholders remain committed to the programme and projects throughout its course and that disputed issues are escalated appropriately to bring resolution. Produce and present project and programme reports for Directorate Management Teams, Corporate Leadership Management Team, Joint Board, Policy Group and the Council's Executive and Scrutiny Committees, and to represent the Department at these and other strategic meetings if required. Support and develop a training programme for all staff involved in the systems implementation across the council. Skills and Experience: In depth experience of multiple successfully delivered and management of complex projects Proven experience in risk, change and stakeholder engagement and management Ability to develop clear project plans, business cases and project documentation Substantial communication skills including ability to consult, challenge, influence and negotiate effectively with a wide range of people Able to plan and organise, own workload and work of others, to manage a cross departmental systems support team, to meet constant and often conflicting demands Ability to work effectively as part of a team in order to mentor and develop others and meet conflicting work demands, targets and deadlines Proficient use of Microsoft Office (Word, Excel, Outlook, Microsoft project) etc Prince 2 Project Management Qualification or equivalent experience Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Dec 11, 2025
Contractor
Connect2Luton are excited to recruit a Technology Project Manager on behalf of Luton Borough Council within their HR Business Support and Recruitment department. Main purpose of position: The Technology Project Manager will be responsible for delivering on a range of projects to ensure that projects deliver, maintain their business focus and that risk is appropriately identified and managed. One of the most important roles of the Project Manager is the engagement with the service stakeholders in the process. The Project Manager will lead and manage this relationship to ensure a successful and embedded project outcome. Support the achievement of Transformation & Digital, Data and Technology Programme savings. Y ou will be responsible to: Develop, establish, plan, co-ordinate and manage multiple projects streams to time, budget and high quality to enable the successful implementation of systems. Develop and implement a detailed project plan and produce all relevant documentation including, but not limited to, Service Specifications, Project Plans, Task Summaries, Risk Registers, Issue Logs, Consultation & Implementation Plans, Integrated Impact Assessments and Progress & Status Reports. Lead and manage the day to day operational and tactical aspects of the project, take the appropriate action and make timely decisions, maintaining a focus on delivery of identified outcomes, value for money and efficiency savings, supported by 1 Data Support Officers. Engage, develop and maintain effective working relationships with all relevant colleagues and key stakeholders across the Council and with relevant partners to ensure a co-ordinated service and cross cutting approach to project delivery. Ensure all stakeholders remain committed to the programme and projects throughout its course and that disputed issues are escalated appropriately to bring resolution. Produce and present project and programme reports for Directorate Management Teams, Corporate Leadership Management Team, Joint Board, Policy Group and the Council's Executive and Scrutiny Committees, and to represent the Department at these and other strategic meetings if required. Support and develop a training programme for all staff involved in the systems implementation across the council. Skills and Experience: In depth experience of multiple successfully delivered and management of complex projects Proven experience in risk, change and stakeholder engagement and management Ability to develop clear project plans, business cases and project documentation Substantial communication skills including ability to consult, challenge, influence and negotiate effectively with a wide range of people Able to plan and organise, own workload and work of others, to manage a cross departmental systems support team, to meet constant and often conflicting demands Ability to work effectively as part of a team in order to mentor and develop others and meet conflicting work demands, targets and deadlines Proficient use of Microsoft Office (Word, Excel, Outlook, Microsoft project) etc Prince 2 Project Management Qualification or equivalent experience Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 11, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Digital Technology Delivery / Technical Architect Colchester Essex 12-Month Fixed-Term Contract Salary: £48,245 per annum About the Role We are seeking an experienced and forward-thinking Technology Delivery / Technical Architect to lead the design and delivery of modern IT solutions across the organisation. This role comes at a significant time as the Client prepares for National Devolution and Local Government Reorganisation (LGR). You will help plan, implement, and support new systems and networks for the newly formed organisation. You will manage and work closely with a team of three technical engineers responsible for maintaining the Client s cloud-based and physical infrastructure. Strong working knowledge of Microsoft Azure is essential. Key Responsibilities Ensure availability, security, and maintenance of cloud-based and on-premises network environments Support the Digital Strategy and Public Sector Network (PSN) as the Client transitions to the Cyber Assessment Framework (CAF) Collaborate with the wider Digital Team and lead the Technical Design Authority (TDA) Provide technical support and advice to Client Officers and Councillors Evaluate emerging technologies and recommend appropriate adoption in line with the Client s SaaS policy Provide technical leadership across multiple projects and mentor team members, including collaboration with counterparts across Essex Required Skills and Experience Proven experience managing full systems lifecycles, including the Software Development Lifecycle Strong knowledge of cloud platforms (Azure essential; AWS or GCP beneficial) Expertise in infrastructure, networking, security, and hybrid environments Excellent communication and stakeholder management skills What We Offer Hybrid working arrangement requiring one day per week in the main office Opportunities for professional growth and certification Flexible working arrangements Pension scheme To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Dec 11, 2025
Contractor
Digital Technology Delivery / Technical Architect Colchester Essex 12-Month Fixed-Term Contract Salary: £48,245 per annum About the Role We are seeking an experienced and forward-thinking Technology Delivery / Technical Architect to lead the design and delivery of modern IT solutions across the organisation. This role comes at a significant time as the Client prepares for National Devolution and Local Government Reorganisation (LGR). You will help plan, implement, and support new systems and networks for the newly formed organisation. You will manage and work closely with a team of three technical engineers responsible for maintaining the Client s cloud-based and physical infrastructure. Strong working knowledge of Microsoft Azure is essential. Key Responsibilities Ensure availability, security, and maintenance of cloud-based and on-premises network environments Support the Digital Strategy and Public Sector Network (PSN) as the Client transitions to the Cyber Assessment Framework (CAF) Collaborate with the wider Digital Team and lead the Technical Design Authority (TDA) Provide technical support and advice to Client Officers and Councillors Evaluate emerging technologies and recommend appropriate adoption in line with the Client s SaaS policy Provide technical leadership across multiple projects and mentor team members, including collaboration with counterparts across Essex Required Skills and Experience Proven experience managing full systems lifecycles, including the Software Development Lifecycle Strong knowledge of cloud platforms (Azure essential; AWS or GCP beneficial) Expertise in infrastructure, networking, security, and hybrid environments Excellent communication and stakeholder management skills What We Offer Hybrid working arrangement requiring one day per week in the main office Opportunities for professional growth and certification Flexible working arrangements Pension scheme To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
We are seeking a Health Information and Services Officer (Nutrition and Charity Sector) to join our team who are predominantly home based, who would like to utilise their educational qualifications or work experience gained within the nutrition, biomedical science, medicine, life sciences, biochemistry or related sectors. We are a leading organisation within a nutrition related sector operating as a charitable organization, providing advice, information and support to our members across the UK. We can offer you the chance to join a friendly team working Mon to Fri 9am to 5pm and allow you to utilise your Degree or work experience in our specialist field. We can offer a mainly home based role with once a month on site at our office in Frimley, free parking with a salary up to £27k annually and 25 days holiday. We are seeking a dedicated and knowledgeable Information and Services Officer to join our charity team. In this role, you will play a crucial part in maintaining and disseminating accurate health information related to allergies. You will collaborate with various teams to ensure that our resources are up-to-date, easily accessible, and meet the highest quality standards set by the Patient Information Forum (PIF). We are looking for a dedicated Information and Services Officer to join our charity. In this role, you will ensure accurate, up-to-date allergy-related health information is maintained and shared. You'll collaborate with teams to meet the high standards of the Patient Information Forum (PIF) and provide proactive support to those using our helpline, while also contributing to website and resource improvements. Act as the main point of contact for Helpline telephone and email enquiries providing help, information and support to callers or via email. Provide guidance and support to other team members learning how to manage the helpline service. Ensure helpline emails and telephone calls are answered in a timely manner. Keep accurate electronic records of advice, information and support given, and produce basic reports when required. Respond to information requests and technical enquiries from corporate and professional healthcare members, or refer to other staff members, as appropriate. Use insight from helpline to help shape the information and resources developed by the wider team. Work alongside the Senior Information Officer to develop and maintain our extensive library of factsheets in accordance with the Patient Information Forum (PIF) quality mark for health information. Supported by the Senior Communications and Marketing Manager produce 3-4 articles per month for the website and/or social media. Support the Communications Team at Monthly Comms meetings with suggestions for news articles to incorporate into the overall communications plan. Work alongside the Senior Information Officer to write the content for the Health Care Professional monthly newsletter, ensuring deadlines are met and sign off process is followed. Support the Senior Information Officer with the production of podcast episodes and use insight from the helpline to help shape future topics. Ensure all resources are scientifically accurate, clear and tailored to the audience. Provide support to ensure the website is up to date with the latest information. Support the development and delivery of campaigns, research projects and surveys. Ensure the latest information coming into the charity is disseminated to relevant staff members and used, where required, for the Helpline, research, factsheets, consultancy projects, online training courses and in-house publications. Support the dissemination of alerts for product recalls through the website and to individual supporters. Work with the Operations Manager to evaluate and strengthen the process for funded product recalls/alerts. Alongside the Senior Information Officer, evaluate the delivery of our alerts through Mailchimp and Charity Digital Provide analytics to Senior Leadership Team to measure the success of our alert service and make recommendations for future development. Monitor peer-reviewed journals and industry updates to integrate the latest research and regulatory changes into communications and resources. Attend conferences, webinars, and training to stay current with best practices. Ensure knowledge of current allergy issues is maintained at a high level. Provide updates to the wider team highlighting key trends, issues and discussion topics coming in through the helpline. To be successful, you should have a life sciences or nutrition-related degree and have the below skills and experience. Interpreting complex research and data and communicating to different audiences Using an evidence-based approach to creating resources Experience of producing written information for different audiences Supporting individuals/customers either face-to-face or via helplines etc. Able to adapt to working in a small organisation and willingness to have a hands on approach. Knowledge of standard Microsoft Office software (particularly Microsoft Teams) and any knowledge of graphic design packages such as WordPress, Canva or Mailchip is an advantage Excellent communication skills, both verbal and written, with the ability to adapt for different audiences Excellent verbal communications the ability to convey information clearly and effectively over the phone Active listening the ability to listen attentively and understand the callers needs and concerns Written communications the ability to write clear, concise and accurate information for emails, reports and other resources. Strong organisational skills with the ability to prioritise and handle multiple tasks simultaneously without compromising the quality of service Ability to work independently and as part of a small, virtual team, while staying up-to-date on the latest developments and resources relevant to the helpline s focus Ability to find and use online resources effectively to assist callers and ensure all information provided is accurate In return, we can offer a generous starting salary for candidates seeking to utilize their relevant degree And secure a full time, office based role covering a varied range of tasks. We operate a largely WFH policy with Mon to Fri 9 5 working hours plus 26 days holiday.
Dec 11, 2025
Contractor
We are seeking a Health Information and Services Officer (Nutrition and Charity Sector) to join our team who are predominantly home based, who would like to utilise their educational qualifications or work experience gained within the nutrition, biomedical science, medicine, life sciences, biochemistry or related sectors. We are a leading organisation within a nutrition related sector operating as a charitable organization, providing advice, information and support to our members across the UK. We can offer you the chance to join a friendly team working Mon to Fri 9am to 5pm and allow you to utilise your Degree or work experience in our specialist field. We can offer a mainly home based role with once a month on site at our office in Frimley, free parking with a salary up to £27k annually and 25 days holiday. We are seeking a dedicated and knowledgeable Information and Services Officer to join our charity team. In this role, you will play a crucial part in maintaining and disseminating accurate health information related to allergies. You will collaborate with various teams to ensure that our resources are up-to-date, easily accessible, and meet the highest quality standards set by the Patient Information Forum (PIF). We are looking for a dedicated Information and Services Officer to join our charity. In this role, you will ensure accurate, up-to-date allergy-related health information is maintained and shared. You'll collaborate with teams to meet the high standards of the Patient Information Forum (PIF) and provide proactive support to those using our helpline, while also contributing to website and resource improvements. Act as the main point of contact for Helpline telephone and email enquiries providing help, information and support to callers or via email. Provide guidance and support to other team members learning how to manage the helpline service. Ensure helpline emails and telephone calls are answered in a timely manner. Keep accurate electronic records of advice, information and support given, and produce basic reports when required. Respond to information requests and technical enquiries from corporate and professional healthcare members, or refer to other staff members, as appropriate. Use insight from helpline to help shape the information and resources developed by the wider team. Work alongside the Senior Information Officer to develop and maintain our extensive library of factsheets in accordance with the Patient Information Forum (PIF) quality mark for health information. Supported by the Senior Communications and Marketing Manager produce 3-4 articles per month for the website and/or social media. Support the Communications Team at Monthly Comms meetings with suggestions for news articles to incorporate into the overall communications plan. Work alongside the Senior Information Officer to write the content for the Health Care Professional monthly newsletter, ensuring deadlines are met and sign off process is followed. Support the Senior Information Officer with the production of podcast episodes and use insight from the helpline to help shape future topics. Ensure all resources are scientifically accurate, clear and tailored to the audience. Provide support to ensure the website is up to date with the latest information. Support the development and delivery of campaigns, research projects and surveys. Ensure the latest information coming into the charity is disseminated to relevant staff members and used, where required, for the Helpline, research, factsheets, consultancy projects, online training courses and in-house publications. Support the dissemination of alerts for product recalls through the website and to individual supporters. Work with the Operations Manager to evaluate and strengthen the process for funded product recalls/alerts. Alongside the Senior Information Officer, evaluate the delivery of our alerts through Mailchimp and Charity Digital Provide analytics to Senior Leadership Team to measure the success of our alert service and make recommendations for future development. Monitor peer-reviewed journals and industry updates to integrate the latest research and regulatory changes into communications and resources. Attend conferences, webinars, and training to stay current with best practices. Ensure knowledge of current allergy issues is maintained at a high level. Provide updates to the wider team highlighting key trends, issues and discussion topics coming in through the helpline. To be successful, you should have a life sciences or nutrition-related degree and have the below skills and experience. Interpreting complex research and data and communicating to different audiences Using an evidence-based approach to creating resources Experience of producing written information for different audiences Supporting individuals/customers either face-to-face or via helplines etc. Able to adapt to working in a small organisation and willingness to have a hands on approach. Knowledge of standard Microsoft Office software (particularly Microsoft Teams) and any knowledge of graphic design packages such as WordPress, Canva or Mailchip is an advantage Excellent communication skills, both verbal and written, with the ability to adapt for different audiences Excellent verbal communications the ability to convey information clearly and effectively over the phone Active listening the ability to listen attentively and understand the callers needs and concerns Written communications the ability to write clear, concise and accurate information for emails, reports and other resources. Strong organisational skills with the ability to prioritise and handle multiple tasks simultaneously without compromising the quality of service Ability to work independently and as part of a small, virtual team, while staying up-to-date on the latest developments and resources relevant to the helpline s focus Ability to find and use online resources effectively to assist callers and ensure all information provided is accurate In return, we can offer a generous starting salary for candidates seeking to utilize their relevant degree And secure a full time, office based role covering a varied range of tasks. We operate a largely WFH policy with Mon to Fri 9 5 working hours plus 26 days holiday.
