Description Our local government clients in Addlestone, Surrey, are seeking a Housing Allocations Administrative Officer to play a key role in supporting the implementation of a new IT system within the Allocations Team. The primary focus of this temporary role is to ensure that existing records, documents, and applicant information are accurately downloaded, saved, organised, and migrated in preparation for the new system. Alongside this, the postholder will provide general administrative support to maintain smooth day-to-day operations during the transition period. 2 days remote, 3 days in the office. Responsibilities Document Handling & Data Preparation (Primary Focus) Download, save, and catalogue large volumes of documents from multiple sources (shared inboxes, portals, legacy systems). Create, organise, and maintain structured digital folders to support the migration to the new IT system. Ensure all applicant records are complete, up to date, and stored in the correct format for transfer. Identify missing or inconsistent information and flag this to Allocations Officers for follow-up. Support the cleansing of existing data to ensure accuracy, consistency, and compliance with data protection requirements. Assist with mapping existing records to new system fields or categories (training provided). Work closely with the project team to ensure documents are ready for upload or migration according to agreed timelines. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong administrative background with proven experience managing large volumes of documents and digital files. Experience working in housing, local authority, or a customer-focused environment. Familiarity with housing allocations processes or case management systems. High level of accuracy and attention to detail, particularly when saving, organising, and checking records. Confident using IT systems, including document management tools, shared drives, and Microsoft Office applications. Ability to follow structured processes and work methodically, especially during data cleansing and preparation tasks. Experience working with confidential or sensitive information and an Understanding of data protection requirements. Strong organisational skills with the ability to prioritise workload during a period of system change. Experience supporting system changes, data migration, or digital transformation projects. Reliable, proactive, and able to work independently with minimal supervision. Calm and adaptable, particularly when working to deadlines or during periods of transition. Strong communicator, able to request missing information and liaise professionally with colleagues and applicants. Committed to maintaining accuracy, confidentiality, and high standards of record keeping. Any other tasks required within Housing Solutions to assist in the delivery of service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Feb 27, 2026
Contractor
Description Our local government clients in Addlestone, Surrey, are seeking a Housing Allocations Administrative Officer to play a key role in supporting the implementation of a new IT system within the Allocations Team. The primary focus of this temporary role is to ensure that existing records, documents, and applicant information are accurately downloaded, saved, organised, and migrated in preparation for the new system. Alongside this, the postholder will provide general administrative support to maintain smooth day-to-day operations during the transition period. 2 days remote, 3 days in the office. Responsibilities Document Handling & Data Preparation (Primary Focus) Download, save, and catalogue large volumes of documents from multiple sources (shared inboxes, portals, legacy systems). Create, organise, and maintain structured digital folders to support the migration to the new IT system. Ensure all applicant records are complete, up to date, and stored in the correct format for transfer. Identify missing or inconsistent information and flag this to Allocations Officers for follow-up. Support the cleansing of existing data to ensure accuracy, consistency, and compliance with data protection requirements. Assist with mapping existing records to new system fields or categories (training provided). Work closely with the project team to ensure documents are ready for upload or migration according to agreed timelines. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ level qualification or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong administrative background with proven experience managing large volumes of documents and digital files. Experience working in housing, local authority, or a customer-focused environment. Familiarity with housing allocations processes or case management systems. High level of accuracy and attention to detail, particularly when saving, organising, and checking records. Confident using IT systems, including document management tools, shared drives, and Microsoft Office applications. Ability to follow structured processes and work methodically, especially during data cleansing and preparation tasks. Experience working with confidential or sensitive information and an Understanding of data protection requirements. Strong organisational skills with the ability to prioritise workload during a period of system change. Experience supporting system changes, data migration, or digital transformation projects. Reliable, proactive, and able to work independently with minimal supervision. Calm and adaptable, particularly when working to deadlines or during periods of transition. Strong communicator, able to request missing information and liaise professionally with colleagues and applicants. Committed to maintaining accuracy, confidentiality, and high standards of record keeping. Any other tasks required within Housing Solutions to assist in the delivery of service Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Who We Are The Lyric Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, the Lyric is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of our most famous actors, directors, and playwrights. The Lyric is a playhouse for all. We are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the Lyric s fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the Lyric s Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, We provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but we also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through our Employment Assistance Programme. Free beverages from our café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including Lyric+ Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Lyric Theatre, Belfast Contract Type : Permanent Hours: Working hours are 37.5 per week (excluding breaks). Salary : £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Charity, Third Sector, NFP, etc. REF-(Apply online only)
Feb 27, 2026
Full time
Who We Are The Lyric Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, the Lyric is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of our most famous actors, directors, and playwrights. The Lyric is a playhouse for all. We are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the Lyric s fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the Lyric s Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, We provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but we also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through our Employment Assistance Programme. Free beverages from our café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including Lyric+ Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Lyric Theatre, Belfast Contract Type : Permanent Hours: Working hours are 37.5 per week (excluding breaks). Salary : £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Charity, Third Sector, NFP, etc. REF-(Apply online only)
Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Feb 27, 2026
Full time
Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
We are currently recruiting for an experienced and motivated Homelessness Officer to join a busy local authority team in Cheshire. This is a rewarding opportunity to make a real difference to vulnerable individuals and families at risk of homelessness. As a Homelessness Officer, you will be responsible for delivering high-quality, customer-focused housing advice and homelessness prevention services in line with current legislation, including the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). You will manage a varied caseload, carrying out detailed housing needs assessments, determining statutory duties, and developing effective Personalised Housing Plans to prevent and relieve homelessness. Key responsibilities include: Conducting triage interviews and comprehensive homelessness assessments Making legally sound S184 decisions Negotiating with landlords and third parties to prevent homelessness Working collaboratively with internal teams and external agencies to secure sustainable housing solutions Identifying and responding to safeguarding concerns Maintaining accurate case records and ensuring compliance with data protection requirements The ideal candidate will have previous experience in a homelessness, housing options, or statutory housing role within a local authority. You will have strong knowledge of homelessness legislation, excellent written and verbal communication skills, and the ability to manage a high-volume caseload effectively. You will be empathetic, resilient, and confident making complex decisions under pressure, with a strong commitment to delivering positive outcomes for residents. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Feb 27, 2026
Contractor
We are currently recruiting for an experienced and motivated Homelessness Officer to join a busy local authority team in Cheshire. This is a rewarding opportunity to make a real difference to vulnerable individuals and families at risk of homelessness. As a Homelessness Officer, you will be responsible for delivering high-quality, customer-focused housing advice and homelessness prevention services in line with current legislation, including the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). You will manage a varied caseload, carrying out detailed housing needs assessments, determining statutory duties, and developing effective Personalised Housing Plans to prevent and relieve homelessness. Key responsibilities include: Conducting triage interviews and comprehensive homelessness assessments Making legally sound S184 decisions Negotiating with landlords and third parties to prevent homelessness Working collaboratively with internal teams and external agencies to secure sustainable housing solutions Identifying and responding to safeguarding concerns Maintaining accurate case records and ensuring compliance with data protection requirements The ideal candidate will have previous experience in a homelessness, housing options, or statutory housing role within a local authority. You will have strong knowledge of homelessness legislation, excellent written and verbal communication skills, and the ability to manage a high-volume caseload effectively. You will be empathetic, resilient, and confident making complex decisions under pressure, with a strong commitment to delivering positive outcomes for residents. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
CENTERPRISE INTERNATIONAL LIMITED
Basingstoke, Hampshire
A leading ICT supplier in Basingstoke seeks a part-time Company Secretary and Commercial Officer. The role involves acting as the Data Protection Officer, maintaining statutory books, and safeguarding the company against contractual risks. Essential skills include strong organization, communication, and interpersonal abilities, with experience as an executive director preferred. This position is 2 days a week with flexible hours and all benefits are pro rata. Join a company committed to nurturing a culture of health, safety, and compliance.
Feb 27, 2026
Full time
A leading ICT supplier in Basingstoke seeks a part-time Company Secretary and Commercial Officer. The role involves acting as the Data Protection Officer, maintaining statutory books, and safeguarding the company against contractual risks. Essential skills include strong organization, communication, and interpersonal abilities, with experience as an executive director preferred. This position is 2 days a week with flexible hours and all benefits are pro rata. Join a company committed to nurturing a culture of health, safety, and compliance.
Housing Complaints Officer Job Type: Full-time temp until May 2026 with possible extension Location: Maidenhead SL6 Salary: PAYE 25.11 per hour OR Umbrella 31.97 per hour We are seeking a dedicated Housing Reviews and Complaints Officer to join a Housing and Public Protection team. This role is crucial for carrying out thorough investigations and reviews under the Housing Act 1996, as amended by subsequent legislation, ensuring all decisions are legally robust and issued within statutory guidelines. The successful candidate will also lead on investigating and responding to complaints, promoting best practices, and identifying training needs within the Housing Service. Day-to-Day of the Role: Conduct detailed enquiries into reviews of applications made under the Housing Act, ensuring compliance with the Code of Guidance 2017. Work closely with Housing Operations teams to manage review cases, conduct interviews with housing applicants, and maintain accurate records. Investigate complaints regarding the Housing and Public Protection Service, compile draft responses, and engage with complainants to resolve issues. Develop and lead training sessions based on case outcomes, statutory updates, and feedback from various sources to ensure continuous service improvement. Coordinate with multiple teams to ensure a unified response to complaints and liaise with external bodies as necessary. Prepare and present reports on complaints and review requests, including outcomes and response timescales. Formulate and execute an annual training plan for Housing Options Staff, including monthly interactive sessions and competency reports. Required Skills & Qualifications: Must have proven experience in handling reviews under part 6 and part 7 of the Housing Act. Strong understanding of housing legislation and the ability to interpret complex legal documents. Excellent investigative and analytical skills. Ability to manage sensitive situations with tact and professionalism. Strong organisational skills and the ability to manage multiple tasks simultaneously. Proficient in using IT systems to record, analyse, and report data. Excellent communication skills, both written and verbal, and the ability to liaise effectively with a range of stakeholders including MPs, councillors, and external agencies. To apply for the Housing Reviews and Complaints Officer position, please submit your CV detailing your relevant experience.
Feb 26, 2026
Seasonal
Housing Complaints Officer Job Type: Full-time temp until May 2026 with possible extension Location: Maidenhead SL6 Salary: PAYE 25.11 per hour OR Umbrella 31.97 per hour We are seeking a dedicated Housing Reviews and Complaints Officer to join a Housing and Public Protection team. This role is crucial for carrying out thorough investigations and reviews under the Housing Act 1996, as amended by subsequent legislation, ensuring all decisions are legally robust and issued within statutory guidelines. The successful candidate will also lead on investigating and responding to complaints, promoting best practices, and identifying training needs within the Housing Service. Day-to-Day of the Role: Conduct detailed enquiries into reviews of applications made under the Housing Act, ensuring compliance with the Code of Guidance 2017. Work closely with Housing Operations teams to manage review cases, conduct interviews with housing applicants, and maintain accurate records. Investigate complaints regarding the Housing and Public Protection Service, compile draft responses, and engage with complainants to resolve issues. Develop and lead training sessions based on case outcomes, statutory updates, and feedback from various sources to ensure continuous service improvement. Coordinate with multiple teams to ensure a unified response to complaints and liaise with external bodies as necessary. Prepare and present reports on complaints and review requests, including outcomes and response timescales. Formulate and execute an annual training plan for Housing Options Staff, including monthly interactive sessions and competency reports. Required Skills & Qualifications: Must have proven experience in handling reviews under part 6 and part 7 of the Housing Act. Strong understanding of housing legislation and the ability to interpret complex legal documents. Excellent investigative and analytical skills. Ability to manage sensitive situations with tact and professionalism. Strong organisational skills and the ability to manage multiple tasks simultaneously. Proficient in using IT systems to record, analyse, and report data. Excellent communication skills, both written and verbal, and the ability to liaise effectively with a range of stakeholders including MPs, councillors, and external agencies. To apply for the Housing Reviews and Complaints Officer position, please submit your CV detailing your relevant experience.
Our client, a highly respected commercial banking institution with nearly 50 years of UK presence, is seeking an experienced Credit Administration / Mortgage Administration professional to join its London team. This is a well-established banking platform with strong lending exposure across Residential Mortgages, Buy-to-Let (BTL), and Commercial Real Estate Finance, alongside a smaller portfolio of SME working capital and trade finance facilities. This role is particularly suited to an individual with strong technical understanding of legal documentation and property conveyancing processes . The Bank requires someone confident reviewing and managing complex security documentation, engaging directly with panel solicitors, and scrutinising Reports on Title with a risk-focused lens. The Role - Core Focus on Legal & Conveyancing Expertise The successful candidate will play a pivotal role in managing transactions from credit approval through to post-completion, ensuring all documentation, security, and conditions are completed in full compliance with policy and regulatory standards. A strong working knowledge of UK property conveyancing, security documentation, and legal perfection processes is essential. Pre-Disbursement Responsibilities Prepare in-house term sheets, facility letters, addenda, borrower consents, lien documentation and related credit documentation following approval. Instruct and liaise with panel solicitors and valuers. Review valuation reports and escalate material risks. Actively manage the legal conveyancing process, ensuring all documentation is executed in line with the Bank's requirements. Ensure all Conditions Precedent are fully satisfied prior to release of funds. Respond to and manage queries raised by solicitors and valuers, escalating appropriately. Maintain regular communication with Business and Credit throughout transaction progression. This stage requires strong familiarity with property conveyancing mechanics and the ability to assess legal documentation. Disbursement Responsibilities Critically review and assess Reports on Title , identifying key risks, security weaknesses, restrictive covenants, planning considerations, or structural concerns. Recommend mitigants where appropriate in collaboration with Credit. Oversee loan booking, collateral recording, and disbursement execution. Coordinate with Operations, Treasury, Credit Approval, Monitoring and Remedial teams as required. A clear understanding of security perfection, charge registration, and lender protections under UK property law is essential. Post-Completion Responsibilities Ensure receipt of executed and dated facility documentation. Follow up with solicitors on perfection of security and charge registration . Monitor and track any Conditions Subsequent . Maintain accurate, audit-ready files and documentation records. Ongoing & Governance Responsibilities Maintain and update internal databases covering limits, collateral, valuation expiry, insurance, tenancy, review dates and legal documentation status. Deliver against SLAs. Instruct and review revaluations where required. Contribute to credit administration process improvements and UAT initiatives. Candidate Profile - Essential Experience We are specifically seeking candidates with: Proven experience within Credit Administration, Mortgage Administration or Real Estate Finance Operations in a UK-regulated banking environment. Strong working knowledge of UK property conveyancing processes . Experience reviewing Reports on Title and security documentation . Familiarity with charge registration, lien documentation, collateral recording and security perfection requirements . Confidence liaising directly with panel solicitors and valuers. Strong documentation discipline and high attention to detail. Ability to operate in a structured, policy-driven environment. This is not a purely administrative role - it requires technical understanding of legal and property documentation within a commercial lending context. Location & Working Pattern City of London 5 days onsite If you're exploring opportunities like this or scaling your own team, simply google "Market Talent" to see how we support high-growth organisations across the UK.
Feb 26, 2026
Full time
Our client, a highly respected commercial banking institution with nearly 50 years of UK presence, is seeking an experienced Credit Administration / Mortgage Administration professional to join its London team. This is a well-established banking platform with strong lending exposure across Residential Mortgages, Buy-to-Let (BTL), and Commercial Real Estate Finance, alongside a smaller portfolio of SME working capital and trade finance facilities. This role is particularly suited to an individual with strong technical understanding of legal documentation and property conveyancing processes . The Bank requires someone confident reviewing and managing complex security documentation, engaging directly with panel solicitors, and scrutinising Reports on Title with a risk-focused lens. The Role - Core Focus on Legal & Conveyancing Expertise The successful candidate will play a pivotal role in managing transactions from credit approval through to post-completion, ensuring all documentation, security, and conditions are completed in full compliance with policy and regulatory standards. A strong working knowledge of UK property conveyancing, security documentation, and legal perfection processes is essential. Pre-Disbursement Responsibilities Prepare in-house term sheets, facility letters, addenda, borrower consents, lien documentation and related credit documentation following approval. Instruct and liaise with panel solicitors and valuers. Review valuation reports and escalate material risks. Actively manage the legal conveyancing process, ensuring all documentation is executed in line with the Bank's requirements. Ensure all Conditions Precedent are fully satisfied prior to release of funds. Respond to and manage queries raised by solicitors and valuers, escalating appropriately. Maintain regular communication with Business and Credit throughout transaction progression. This stage requires strong familiarity with property conveyancing mechanics and the ability to assess legal documentation. Disbursement Responsibilities Critically review and assess Reports on Title , identifying key risks, security weaknesses, restrictive covenants, planning considerations, or structural concerns. Recommend mitigants where appropriate in collaboration with Credit. Oversee loan booking, collateral recording, and disbursement execution. Coordinate with Operations, Treasury, Credit Approval, Monitoring and Remedial teams as required. A clear understanding of security perfection, charge registration, and lender protections under UK property law is essential. Post-Completion Responsibilities Ensure receipt of executed and dated facility documentation. Follow up with solicitors on perfection of security and charge registration . Monitor and track any Conditions Subsequent . Maintain accurate, audit-ready files and documentation records. Ongoing & Governance Responsibilities Maintain and update internal databases covering limits, collateral, valuation expiry, insurance, tenancy, review dates and legal documentation status. Deliver against SLAs. Instruct and review revaluations where required. Contribute to credit administration process improvements and UAT initiatives. Candidate Profile - Essential Experience We are specifically seeking candidates with: Proven experience within Credit Administration, Mortgage Administration or Real Estate Finance Operations in a UK-regulated banking environment. Strong working knowledge of UK property conveyancing processes . Experience reviewing Reports on Title and security documentation . Familiarity with charge registration, lien documentation, collateral recording and security perfection requirements . Confidence liaising directly with panel solicitors and valuers. Strong documentation discipline and high attention to detail. Ability to operate in a structured, policy-driven environment. This is not a purely administrative role - it requires technical understanding of legal and property documentation within a commercial lending context. Location & Working Pattern City of London 5 days onsite If you're exploring opportunities like this or scaling your own team, simply google "Market Talent" to see how we support high-growth organisations across the UK.
The Opportunity The Finance and Operations Manager will provide financial expertise and support the Head of Finance & Operations (HFO) to deliver high quality financial management in budgeting, forecasting, and monthly reporting. The role will also support the HFO in the organisation's operations functions, ensuring that legal and operational governance is delivered on time and to a high standard, that SMF is is compliant in Health & Safety (H&S), General Data Protection Regulation (GDPR), insurance and other operational matters. The role holder will provide support leadership on the organisation's IT function and deliver training to all teams in matters concerning finance and operations. Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week. When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected. Contract: Full-time, Permanent Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. Key Responsibilities: 1. Finance: Oversee the day-to-day financial management and cash flow of the Social Mobility Foundation (SMF) working closely with the HFO, Chief Executive Officer (CEO) and Operations team. Ensure that our accounting software is consistently up to date with the correct information. Work with the HFO on management information to enable the SMT and trustees to monitor progress and performance, make effective decisions and plan for the future. Financial information to support income development including budgets, income tracking and analysis and funder reports. Support the development of the annual organisational budget with the HFO, in liaison with the CEO and management team and provide support in developing departmental / project budgets as relevant. Manage how the organisation applies and reports on VAT. Alongside our appointed accountants prepare Year End accounts, end of project accounts, and work with the appointed accountants to ensure the Accounts are completed, approved, and filed on time. Manage and improve our financial systems and procedures, streamlining internal processes to ensure they are effective and safeguard the finances of the organisation. Devise and implement effective and efficient procedures, including the introduction of a purchase order system and a new ethical procurement policy. Maintain the payroll function of the organisation and be the lead point of contact with our external payroll provider. Conduct reviews and evaluations for cost-reduction opportunities. 2. Operations: Support the Data Protection Officer (the HFO) for the organisation, in liaising with the Information Commissioner's Office (ICO) appropriately, ensure that all staff and volunteers are aware of and trained in the relevant Data Protection policy and procedures, and ensure that the organisation meets its Data Protection requirements. Support the HFO in overseeing operational matters such as insurance, H&S, buildings maintenance and asset register; work closely with the management team to ensure awareness, compliance, and procedures that are effective and efficient for staff and volunteers. Where appropriate, escalate concerns and issues to HFO. 3. Strategic Responsibilities: Work closely with management and trustees to provide and develop financial and operational expertise; contribute appropriately to the development and management of organisational strategies, service proposals and development of the organisation. Lead on the appropriate understanding and training at each level of the organisation on how operational and financial systems work and support their role. Ensure that financial and operational policies and procedures meet the highest standards, reflect the charity s ethos effectively and support the organisation s strategic development; champion inclusivity (including Equity Diversity and Inclusion (EDI and sustainability (in the widest sense). 4. Line Management Day-to-day people management Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work Review work outputs, monitor and quality assure work Manage and report on performance; deliver performance reviews Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth Recruit and induct new team members Reasonably support well-being: provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports See attached job description for more detail on the key responsibilities in the role Person Specification: We need someone who will demonstrate our organisational skills-based competencies - as listed below : Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Essential: Part/fully qualified as an Accountant, or equivalent relevant experience Significant experience of working in a finance role in an organisation with a turnover of £1m or more Hands on experience of maintaining a financial software package Experience of working with financial systems to prepare financial reports and management accounts Experience in managing the operational aspects of an organisation, including risk assessments, GDPR etc. Excellent knowledge and understanding of bookkeeping and general financial and accounting principles Numerate and able to use an accounting software package IT Literate, including experience of Microsoft Office software and excellent skills in using Excel and Word Desirable: Experience of working in a finance role for a charity Experience of Accounts IQ accounting package Experience of preparing finance reports relating to project grants/restricted funding from a range of donors Knowledge of charity accounting and the Charities SORP (Statement of Recommended Practice) Knowledge of Salesforce CRM See attached job description for more detail on the person specification Ways of working: Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. Benefits 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure. Cycle to Work scheme. 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part-time Regular staff team building and business planning away days How to Apply If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
Feb 26, 2026
Full time
The Opportunity The Finance and Operations Manager will provide financial expertise and support the Head of Finance & Operations (HFO) to deliver high quality financial management in budgeting, forecasting, and monthly reporting. The role will also support the HFO in the organisation's operations functions, ensuring that legal and operational governance is delivered on time and to a high standard, that SMF is is compliant in Health & Safety (H&S), General Data Protection Regulation (GDPR), insurance and other operational matters. The role holder will provide support leadership on the organisation's IT function and deliver training to all teams in matters concerning finance and operations. Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week. When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected. Contract: Full-time, Permanent Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. Key Responsibilities: 1. Finance: Oversee the day-to-day financial management and cash flow of the Social Mobility Foundation (SMF) working closely with the HFO, Chief Executive Officer (CEO) and Operations team. Ensure that our accounting software is consistently up to date with the correct information. Work with the HFO on management information to enable the SMT and trustees to monitor progress and performance, make effective decisions and plan for the future. Financial information to support income development including budgets, income tracking and analysis and funder reports. Support the development of the annual organisational budget with the HFO, in liaison with the CEO and management team and provide support in developing departmental / project budgets as relevant. Manage how the organisation applies and reports on VAT. Alongside our appointed accountants prepare Year End accounts, end of project accounts, and work with the appointed accountants to ensure the Accounts are completed, approved, and filed on time. Manage and improve our financial systems and procedures, streamlining internal processes to ensure they are effective and safeguard the finances of the organisation. Devise and implement effective and efficient procedures, including the introduction of a purchase order system and a new ethical procurement policy. Maintain the payroll function of the organisation and be the lead point of contact with our external payroll provider. Conduct reviews and evaluations for cost-reduction opportunities. 2. Operations: Support the Data Protection Officer (the HFO) for the organisation, in liaising with the Information Commissioner's Office (ICO) appropriately, ensure that all staff and volunteers are aware of and trained in the relevant Data Protection policy and procedures, and ensure that the organisation meets its Data Protection requirements. Support the HFO in overseeing operational matters such as insurance, H&S, buildings maintenance and asset register; work closely with the management team to ensure awareness, compliance, and procedures that are effective and efficient for staff and volunteers. Where appropriate, escalate concerns and issues to HFO. 3. Strategic Responsibilities: Work closely with management and trustees to provide and develop financial and operational expertise; contribute appropriately to the development and management of organisational strategies, service proposals and development of the organisation. Lead on the appropriate understanding and training at each level of the organisation on how operational and financial systems work and support their role. Ensure that financial and operational policies and procedures meet the highest standards, reflect the charity s ethos effectively and support the organisation s strategic development; champion inclusivity (including Equity Diversity and Inclusion (EDI and sustainability (in the widest sense). 4. Line Management Day-to-day people management Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work Review work outputs, monitor and quality assure work Manage and report on performance; deliver performance reviews Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth Recruit and induct new team members Reasonably support well-being: provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports See attached job description for more detail on the key responsibilities in the role Person Specification: We need someone who will demonstrate our organisational skills-based competencies - as listed below : Leadership Communication Adaptability Professionalism Decision-making Technical knowledge, understanding and experience required: Essential: Part/fully qualified as an Accountant, or equivalent relevant experience Significant experience of working in a finance role in an organisation with a turnover of £1m or more Hands on experience of maintaining a financial software package Experience of working with financial systems to prepare financial reports and management accounts Experience in managing the operational aspects of an organisation, including risk assessments, GDPR etc. Excellent knowledge and understanding of bookkeeping and general financial and accounting principles Numerate and able to use an accounting software package IT Literate, including experience of Microsoft Office software and excellent skills in using Excel and Word Desirable: Experience of working in a finance role for a charity Experience of Accounts IQ accounting package Experience of preparing finance reports relating to project grants/restricted funding from a range of donors Knowledge of charity accounting and the Charities SORP (Statement of Recommended Practice) Knowledge of Salesforce CRM See attached job description for more detail on the person specification Ways of working: Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. Benefits 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure. Cycle to Work scheme. 5% Salary sacrifice pension scheme with enhanced matching employer contributions Employee Assistance Programme available to staff and their family Flexible work options such as hybrid working, flexitime, part-time Regular staff team building and business planning away days How to Apply If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions: 1) Why would you like to work at the Social Mobility Foundation? (250 words max.) 2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.) 3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)
A client of ours in the Enfield area are recruiting a Trade Compliance Officer to join their team. This is a full-time permanent position working 37.5 hour week Monday - Friday and paying a negotiable salary depending on experience. Key Duties include but are not limited to: Ensure compliance with all applicable laws and regulations, including Data Protection and Anti-Bribery requirements. Promote adherence to corporate ethics, policies, and procedures across the business. Act as the subject matter expert and provide guidance to employees on compliance matters. Monitor legal and regulatory developments and advise the business on their impact. Review compliance-related contractual matters in the UK and internationally. Develop, implement, and maintain compliance policies, processes, and preventive controls. Conduct third-party due diligence, risk assessments, and support compliance throughout contract lifecycles. Manage data protection obligations, including DPIAs, records of processing, privacy advice, and subject access requests. Deliver compliance support, reporting, investigations, and audits as required. Assist with training, stakeholder engagement, and fostering a strong culture of compliance. Skills and Experience required to be considered for this Trade Compliance Officer position: Acts with the highest level of integrity. Previous experience within a similar compliance role essential. Experience within the defence and military industry or similar international environment. Strong analytical and investigative skills, Effective communicator Confident in highlighting unresolved issues and risks. Proficient in Microsoft Office. If you feel like you meet the above criteria & would like to be considered for this Trade Compliance Officer position, please apply with your CV.
Feb 26, 2026
Full time
A client of ours in the Enfield area are recruiting a Trade Compliance Officer to join their team. This is a full-time permanent position working 37.5 hour week Monday - Friday and paying a negotiable salary depending on experience. Key Duties include but are not limited to: Ensure compliance with all applicable laws and regulations, including Data Protection and Anti-Bribery requirements. Promote adherence to corporate ethics, policies, and procedures across the business. Act as the subject matter expert and provide guidance to employees on compliance matters. Monitor legal and regulatory developments and advise the business on their impact. Review compliance-related contractual matters in the UK and internationally. Develop, implement, and maintain compliance policies, processes, and preventive controls. Conduct third-party due diligence, risk assessments, and support compliance throughout contract lifecycles. Manage data protection obligations, including DPIAs, records of processing, privacy advice, and subject access requests. Deliver compliance support, reporting, investigations, and audits as required. Assist with training, stakeholder engagement, and fostering a strong culture of compliance. Skills and Experience required to be considered for this Trade Compliance Officer position: Acts with the highest level of integrity. Previous experience within a similar compliance role essential. Experience within the defence and military industry or similar international environment. Strong analytical and investigative skills, Effective communicator Confident in highlighting unresolved issues and risks. Proficient in Microsoft Office. If you feel like you meet the above criteria & would like to be considered for this Trade Compliance Officer position, please apply with your CV.
Location: North London - 3 days in the office Salary: up to £80,000 plus benefits depending on experience Our client is looking for a hands-on Compliance Officer to join a high-performing, regulated business in London. This is a broad, operational role with real visibility working closely with the CCO across compliance, governance and contract management. Ideal for someone who enjoys ownership, thrives in a small team, and wants genuine impact. What You'll Be Doing Compliance & Regulatory Supporting FCA/SEC regulatory compliance Monitoring regulatory changes and assessing business impact Maintaining policies, controls and compliance frameworks Supporting monitoring reviews and incident management Helping embed a strong compliance culture Legal & Contracts Managing NDAs and core client contracts (UK & US) Supporting contract workflows, approvals and documentation Flagging and escalating non-standard terms Risk & Governance Supporting AML and onboarding processes Acting as DMLRO (with oversight) Assisting with data protection and governance activities What We're Looking For 5+ years Experience in a Compliance Officer or compliance operations role Background in financial services or regulated environment Strong understanding of compliance controls and governance Strong understanding of day-to-day compliance processes, controls, and good practice Experience supporting contract management/contract administration, including tracking, documentation, and process ownership Experience supporting the drafting or improvement of policies and internal governance documentation Strong understanding of FCA/SEC regulations Organised, pragmatic and confident working with senior stakeholders If you're looking for a role with autonomy, exposure and real responsibility then please apply ASAP
Feb 26, 2026
Full time
Location: North London - 3 days in the office Salary: up to £80,000 plus benefits depending on experience Our client is looking for a hands-on Compliance Officer to join a high-performing, regulated business in London. This is a broad, operational role with real visibility working closely with the CCO across compliance, governance and contract management. Ideal for someone who enjoys ownership, thrives in a small team, and wants genuine impact. What You'll Be Doing Compliance & Regulatory Supporting FCA/SEC regulatory compliance Monitoring regulatory changes and assessing business impact Maintaining policies, controls and compliance frameworks Supporting monitoring reviews and incident management Helping embed a strong compliance culture Legal & Contracts Managing NDAs and core client contracts (UK & US) Supporting contract workflows, approvals and documentation Flagging and escalating non-standard terms Risk & Governance Supporting AML and onboarding processes Acting as DMLRO (with oversight) Assisting with data protection and governance activities What We're Looking For 5+ years Experience in a Compliance Officer or compliance operations role Background in financial services or regulated environment Strong understanding of compliance controls and governance Strong understanding of day-to-day compliance processes, controls, and good practice Experience supporting contract management/contract administration, including tracking, documentation, and process ownership Experience supporting the drafting or improvement of policies and internal governance documentation Strong understanding of FCA/SEC regulations Organised, pragmatic and confident working with senior stakeholders If you're looking for a role with autonomy, exposure and real responsibility then please apply ASAP
A prestigious international Bank is seeking a dynamic individual to join its busy Compliance department. This is an exciting role for a Generalist Compliance Officer to support the Head of Compliance with all regulatory matters. Your responsibilities will include: Providing guidance and training to staff regarding compliance and third-party risk management, PRA/FCA Outsourcing, UK Data Protection click apply for full job details
Feb 26, 2026
Seasonal
A prestigious international Bank is seeking a dynamic individual to join its busy Compliance department. This is an exciting role for a Generalist Compliance Officer to support the Head of Compliance with all regulatory matters. Your responsibilities will include: Providing guidance and training to staff regarding compliance and third-party risk management, PRA/FCA Outsourcing, UK Data Protection click apply for full job details
Become our clients first ever Compliance Officer! Are you driven by high standards, strong governance, and the satisfaction of knowing things are done right? Do you thrive in an environment where regulation is evolving, expectations are rising, and your work directly strengthens trust, transparency, and operational excellence? If so, this is your moment. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Essential: Experience in a regulated industry (energy, utilities, housing, environmental services or similar). Strong understanding of compliance, governance, or risk management principles. Working knowledge of GDPR and data protection requirements. Self-starter, driven by success and able to work well under pressure. Excellent organisational skills with the ability to manage multiple deadlines. Strong analytical and problem-solving abilities. Clear and confident communication skills, both written and verbal, with a demonstrable ability to establish and maintain excellent working relationships with a wide variety of key stakeholders. Ability to work collaboratively across teams and influence without authority. Desirable: Experience acting as a Data Protection Officer or supporting a DPO function. Knowledge of heat networks, district heating, or energy industry regulations and customer rights is a plus. Experience preparing regulatory submissions or working with regulators. Familiarity with business continuity planning or resilience frameworks. Understanding of consumer protection frameworks or technical service standards. We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Feb 26, 2026
Full time
Become our clients first ever Compliance Officer! Are you driven by high standards, strong governance, and the satisfaction of knowing things are done right? Do you thrive in an environment where regulation is evolving, expectations are rising, and your work directly strengthens trust, transparency, and operational excellence? If so, this is your moment. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Essential: Experience in a regulated industry (energy, utilities, housing, environmental services or similar). Strong understanding of compliance, governance, or risk management principles. Working knowledge of GDPR and data protection requirements. Self-starter, driven by success and able to work well under pressure. Excellent organisational skills with the ability to manage multiple deadlines. Strong analytical and problem-solving abilities. Clear and confident communication skills, both written and verbal, with a demonstrable ability to establish and maintain excellent working relationships with a wide variety of key stakeholders. Ability to work collaboratively across teams and influence without authority. Desirable: Experience acting as a Data Protection Officer or supporting a DPO function. Knowledge of heat networks, district heating, or energy industry regulations and customer rights is a plus. Experience preparing regulatory submissions or working with regulators. Familiarity with business continuity planning or resilience frameworks. Understanding of consumer protection frameworks or technical service standards. We endeavour to reply to all applications, however, if you haven t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Trade Compliance Officer North London We are seeking an experienced Compliance Officer to support the Head of Legal in ensuring full compliance with UK and international legal and regulatory requirements across a highly regulated engineering and defence environment. This role will play a key part in embedding a strong culture of compliance, managing risk, and supporting the business across all departments including Sales, Programmes, Service Support and Procurement. Key Responsibilities Ensure compliance with legal and regulatory requirements, including the UK Bribery Act 2010, GDPR, and Data Protection Act 2018 Implement, review and monitor internal compliance policies and procedures Conduct third-party due diligence and transaction risk assessments Complete Data Protection Impact Assessments and manage subject access requests Advise on compliance-related contractual matters (UK and international) Support compliance training and promote ethical business practices Investigate potential non-compliance and assist with internal and external audits Support customer due diligence and reporting requirements About You Proven experience in a broad compliance role (Defence or regulated sector preferred) Strong knowledge of anti-bribery, data protection, and wider compliance frameworks Understanding of corruption, money laundering and sanctions risks Analytical, detail-oriented and commercially aware Confident communicator, able to influence at all levels Degree qualified; legal or compliance certification desirable This is an excellent opportunity for a pragmatic and integrity-driven compliance professional looking to make a real impact within a complex, international business environment.
Feb 26, 2026
Full time
Trade Compliance Officer North London We are seeking an experienced Compliance Officer to support the Head of Legal in ensuring full compliance with UK and international legal and regulatory requirements across a highly regulated engineering and defence environment. This role will play a key part in embedding a strong culture of compliance, managing risk, and supporting the business across all departments including Sales, Programmes, Service Support and Procurement. Key Responsibilities Ensure compliance with legal and regulatory requirements, including the UK Bribery Act 2010, GDPR, and Data Protection Act 2018 Implement, review and monitor internal compliance policies and procedures Conduct third-party due diligence and transaction risk assessments Complete Data Protection Impact Assessments and manage subject access requests Advise on compliance-related contractual matters (UK and international) Support compliance training and promote ethical business practices Investigate potential non-compliance and assist with internal and external audits Support customer due diligence and reporting requirements About You Proven experience in a broad compliance role (Defence or regulated sector preferred) Strong knowledge of anti-bribery, data protection, and wider compliance frameworks Understanding of corruption, money laundering and sanctions risks Analytical, detail-oriented and commercially aware Confident communicator, able to influence at all levels Degree qualified; legal or compliance certification desirable This is an excellent opportunity for a pragmatic and integrity-driven compliance professional looking to make a real impact within a complex, international business environment.
A prestigious international Bank is seeking a dynamic individual to join its busy Compliance department. This is an exciting role for a Generalist Compliance Officer to support the Head of Compliance with all regulatory matters. Your responsibilities will include: Providing guidance and training to staff regarding compliance and third-party risk management, PRA/FCA Outsourcing, UK Data Protection Regulations and Senior Managers & Certification Regime Conducting compliance monitoring programmes and reporting findings Reviewing/maintaining the London office policies & procedures and framework on compliance Assisting business areas with the implementation plans for any policy/procedural changes Assisting with monitoring activities regarding Conduct Risk, Operational Resilience etc Preparing various compliance reports Your experience must include: Strong proven experience in a generalist compliance role gained within banking - particularly regarding third-party risk management and PRA/FCA Outsourcing Excellent presentation skills - both oral and written Good understanding of PRA/FCA, Senior Managers & Certification Regime, regulatory reporting, and risk management framework Strong IT skills A proactive "hands-on" approach, showing initiative to assist with projects This is a hybrid role working 3 days a week in the office and 2 days remotely, however, for the first month (or longer if deemed necessary) the successful applicant will be required to work 5 days a week in the office.
Feb 26, 2026
Seasonal
A prestigious international Bank is seeking a dynamic individual to join its busy Compliance department. This is an exciting role for a Generalist Compliance Officer to support the Head of Compliance with all regulatory matters. Your responsibilities will include: Providing guidance and training to staff regarding compliance and third-party risk management, PRA/FCA Outsourcing, UK Data Protection Regulations and Senior Managers & Certification Regime Conducting compliance monitoring programmes and reporting findings Reviewing/maintaining the London office policies & procedures and framework on compliance Assisting business areas with the implementation plans for any policy/procedural changes Assisting with monitoring activities regarding Conduct Risk, Operational Resilience etc Preparing various compliance reports Your experience must include: Strong proven experience in a generalist compliance role gained within banking - particularly regarding third-party risk management and PRA/FCA Outsourcing Excellent presentation skills - both oral and written Good understanding of PRA/FCA, Senior Managers & Certification Regime, regulatory reporting, and risk management framework Strong IT skills A proactive "hands-on" approach, showing initiative to assist with projects This is a hybrid role working 3 days a week in the office and 2 days remotely, however, for the first month (or longer if deemed necessary) the successful applicant will be required to work 5 days a week in the office.
Who Are They Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, their theatre is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of their most famous actors, directors, and playwrights. This is a playhouse for all. They are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the their fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the their Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, They provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but they also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through their Employment Assistance Programme. Free beverages from their café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including their Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Ensure accurate record keeping, compliance and reporting across all fundraising activity. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. • Ensure all fundraising activity complies with GDPR, fundraising regulations and ethical standards. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of making successful fundraising asks. • Experience of raising income through fundraising events. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Belfast Contract Type : Permanent Hours : Working hours are 37.5 per week (excluding breaks), normally worked between 9am to 5pm. Due to the nature of the business the post holder will also be required to work occasional evenings and weekends. Time off in lieu will be granted for any work done on a statutory holiday. Salary: £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Sales Executive, Business Development, Charity, Third Sector, NFP, etc. REF-
Feb 26, 2026
Full time
Who Are They Theatre enjoys a special place within Northern Ireland s artistic landscape. As a prolific production house, their theatre is the beating cultural heart of Northern Ireland inspiring and entertaining audiences with both new and established plays and helping to launch the careers of some of their most famous actors, directors, and playwrights. This is a playhouse for all. They are a shared civic space for artists and audiences alike; a creative hub for theatre-making, nurturing talent and promoting the critical role of the arts in society Purpose of the Post The Fundraising Manager is a senior operational role within the theatre s Development and Marketing team, responsible for the effective delivery and implementation of the their fundraising activity. Working closely with the Head of Development& Marketing, the post holder will lead the day -to-day management of fundraising programmes across fundraising bodies, Trusts and Foundations, individual giving, corporate partnership and fundraising events, ensuring activity is well planned, delivered on time and meets agreed income and engagement objectives. The role will play a key delivery role in the their Fund for the Future fundraising initiative, supporting campaign implementation, donor stewardship and reporting, and helping to build sustainable, long -term income for the organisation. The Fundraising Manager will lead on fundraising events, manage and steward key donor and funder relationships, monitor income performance, and work collaboratively with colleagues across the organisation, particularly Creative Learning, Finance, Front of House and Production teams. Benefits Of course, They provide all the standard entitlements like an employer contributed pension and statutory pay for sickness, maternity, and paternity leave, but they also have some extras: • Additional paid day off for your birthday • Access to a free, confidential counselling service through their Employment Assistance Programme. Free beverages from their café/bar. • Discounted food from our café/bar. • Free tickets for Lyric productions. • Free period products in all bathrooms. Main Duties and Responsibilities FUNDRAISING • Deliver agreed fundraising plans and priorities, working closely with the Head of Development& Marketing. • Lead the day -to-day delivery of the Fund for the Future initiative, including donor stewardship, events, reporting and supporter engagement. • Manage the operational delivery of individual giving and membership activity, including their Membership • Manage and steward a portfolio of donors, funders and sponsors, acting as day-to-day relationship lead as agreed. • Monitor, track and report on fundraising income and performance against agreed targets. • Manage fundraising pipelines, deadlines and project plans to ensure timely delivery. • Support the development, writing and submission of funding applications, sponsorship proposals and donor communications. • Ensure accurate record keeping, compliance and reporting across all fundraising activity. • Work with the Finance department to ensure accurate allocation, coding and reporting of fundraising income, in line with best practice and compliance requirements. • Ensure all fundraising activity complies with GDPR, fundraising regulations and ethical standards. EVENT MANAGEMENT • Take operational lead on the planning and delivery of fundraising events, ensuring they are delivered to budget, schedule and agreed objectives. • Manage suppliers, logistics, budgets and internal stakeholders. • Monitor, track and report on event income, liaising with Finance on invoicing, cash donations and sponsorships. • Lead post -event evaluation and reporting, including income performance, return on investment and supporter engagement. SALES & MARKETING • Work closely with the Marketing team to deliver fundraising campaigns and communications. Manage communications for all donors and supporters, ensuring a high standard of stewardship. • Keep up-to-date with developments and best practice in fundraising within the charity and arts sectors. • Ensure all donor records are accurate, up to date and compliant with data protection legislation. Provide content and insight to support marketing activity, including funding success stories, impact reporting and donor recognition Personnel Specification Essential Criteria Either: • A degree-level qualification and a minimum of 3 years experience in fundraising, development, marketing or a related environment; OR • At least 4 years relevant professional experience in fundraising, development or income generation. • Proven experience of planning, managing and delivering fundraising activity with measurable outcomes. • First-class written and verbal communication skills, including experience of writing persuasive funding applications or donor communications. • Demonstrable ability to build and maintain relationships with people from all backgrounds, including excellent networking and stakeholder management skills. • Experience of event planning and delivery. • Experience of project management. • Strong organisational skills, with experience of managing multiple projects and deadlines. • High level of IT literacy, including CRM systems and Microsoft Office. • Competence in all marketing and CRM channels, such as DotDogital, LinkedIn and Craft CMS. Desirable Criteria • Proven track record in fundraising and donor stewardship. • Experience of making successful fundraising asks. • Experience of raising income through fundraising events. • Experience of contributing to or delivering a strategic or future-focused fundraising campaign. Experience of using Spektrix, including Opportunities and reporting. • Experience of working in, or strong interest in, theatre and the arts Location: Belfast Contract Type : Permanent Hours : Working hours are 37.5 per week (excluding breaks), normally worked between 9am to 5pm. Due to the nature of the business the post holder will also be required to work occasional evenings and weekends. Time off in lieu will be granted for any work done on a statutory holiday. Salary: £31,500 - £34,500 (plus 3% pension contribution) per annum, dependent on experience You may also have experience in the following: Fundraising Engagement Manager, Fundraising Manager, Fundraiser, Engagement Manager, Fundraising Executive, Fundraising Officer, Fundraising Assistant, Fundraising Administrator, Sales Executive, Business Development, Charity, Third Sector, NFP, etc. REF-
Operations Manager (German-Speaking) We are a small and friendly church charity, operating as an umbrella organisation for German-speaking Protestant congregations across Great Britain. We are seeking a remote Operations Manager to manage the administrative, personnel and legal matters of our charity, to start as soon as possible. The role is a part-time role ( 15 hrs/week ). This is a remote post, with occasional travel (four to six times per year). Some evening work (approximately once a month) and weekend work (Annual General Meeting and approximately two Saturday meetings per year) is required. Occasional overtime may be required during busy periods of the year (usually in the first quarter of the year). What you will be doing: In close collaboration with the Board of Trustees, manage all aspects of the charity's organisational, administrative, personnel and legal matters. Ensuring that good HR practice is observed across the organisation, including maintaining employee files and general HR-related administration. Manage employment contracts, recruitment procedures, visa applications and Home Office sponsorship management, health & safety and all legal matters relating to the employment of pastoral and non-pastoral staff, including DBS checks and safeguarding training. Oversee more complex payroll matters and liaise with the organisation's payroll providers as required Assist the leadership in all questions related to staffing structure and staff management and disciplinary matters or grievances, Oversee the day-to-day work of all permanent and temporary non-pastoral staff and contractors employed or otherwise contracted by the organisation. Work in close liaison with the Safeguarding Officer of the organisation to ensure good practice and compliance. Develop Safeguarding support provision for congregations as appropriate. Contribute to the development and implementation of the strategy and vision of the organisation, as represented by the Board of Trustees. Develop, implement and monitor training for incoming trustees of the Board of Trustees; ensure that all trustees have access to material that outlines their role and responsibilities. Ensure that policies for all relevant areas (financial reporting, safeguarding, HR/staff handbooks, all other internal regulations) are in place and are easily accessible by all staff. Ensure data protection regulations are observed across the organisation Coordinate communication of the Synod with the congregations In close collaboration with the leadership, represent the Synod in discussions with the Protestant Church in Germany ( Evangelische Kirche in Deutschland, EKD ). Support the Administrator and the Board of Trustees in the preparation of the Annual General Meeting, particularly in drafting reports, drafting the agenda, liaising with external speakers and overseeing the timely implementation of deadlines (dispatch of invitations, provision of documentation and relevant information, etc.) Together with the Administrator, prepare the meetings of the Board of Trustees (draft agenda and related documentation, oversee timely provision of invitations and documentation, liaise with any invitees) Undertake other responsibilities commensurate with the role. Selection criteria Essential: Educated to degree level, preferably in a relevant discipline, e.g. law, economics, business. Very good written and spoken command of English (minimum C1 level) and German (minimum B2 level) Professional experience of HR management High level of numeracy and attention to detail Excellent communication skills, ability to communicate with geographically dispersed staff and with a variety of audiences Excellent time management skills, including the ability to work independently and effectively to deadlines. The ability to understand complex operational issues. Desirable: CIPD qualifications Background in charity law, governance and management Experience of the UK visa and immigration procedures and the Sponsorship Management System Experience of managing budgets Experience in managing safeguarding requirements and concerns Experience of working or volunteering in a faith-based organisation What we offer A flexible remote working environment A warm and supportive close-knit team in a welcoming organisation A diverse and varied workload that rarely gets boring The opportunity to contribute to the development of a small but dynamic organisation during a period of positive change Starting salary of £41,600-44,000 pro rata (depending on experience) 33 days annual leave (including bank holidays) How to apply We are looking forward to a detailed CV and supporting letter, stating clearly how your skills and experience meet the job description. Please send your application to . The deadline for applications is 2 March 2026. Additional requirements Employment is subject to proof of the candidate's right to work in the UK and at least two satisfactory references. Employment will further be subject to a satisfactory disclosure and barring check in line with our Policy on the Recruitment of Ex-Offenders, which is available here . Data Protection We will treat your personal data in line with application data protection regulations. Our privacy policy can be found here . Equal Opportunities Statement We are committed to creating an inclusive and welcoming environment for all candidates and employees. We invite you to inform us of at an early stage of any particular requirements of reasonable adjustments you may require at any stage of the application or recruitment process.
Feb 26, 2026
Full time
Operations Manager (German-Speaking) We are a small and friendly church charity, operating as an umbrella organisation for German-speaking Protestant congregations across Great Britain. We are seeking a remote Operations Manager to manage the administrative, personnel and legal matters of our charity, to start as soon as possible. The role is a part-time role ( 15 hrs/week ). This is a remote post, with occasional travel (four to six times per year). Some evening work (approximately once a month) and weekend work (Annual General Meeting and approximately two Saturday meetings per year) is required. Occasional overtime may be required during busy periods of the year (usually in the first quarter of the year). What you will be doing: In close collaboration with the Board of Trustees, manage all aspects of the charity's organisational, administrative, personnel and legal matters. Ensuring that good HR practice is observed across the organisation, including maintaining employee files and general HR-related administration. Manage employment contracts, recruitment procedures, visa applications and Home Office sponsorship management, health & safety and all legal matters relating to the employment of pastoral and non-pastoral staff, including DBS checks and safeguarding training. Oversee more complex payroll matters and liaise with the organisation's payroll providers as required Assist the leadership in all questions related to staffing structure and staff management and disciplinary matters or grievances, Oversee the day-to-day work of all permanent and temporary non-pastoral staff and contractors employed or otherwise contracted by the organisation. Work in close liaison with the Safeguarding Officer of the organisation to ensure good practice and compliance. Develop Safeguarding support provision for congregations as appropriate. Contribute to the development and implementation of the strategy and vision of the organisation, as represented by the Board of Trustees. Develop, implement and monitor training for incoming trustees of the Board of Trustees; ensure that all trustees have access to material that outlines their role and responsibilities. Ensure that policies for all relevant areas (financial reporting, safeguarding, HR/staff handbooks, all other internal regulations) are in place and are easily accessible by all staff. Ensure data protection regulations are observed across the organisation Coordinate communication of the Synod with the congregations In close collaboration with the leadership, represent the Synod in discussions with the Protestant Church in Germany ( Evangelische Kirche in Deutschland, EKD ). Support the Administrator and the Board of Trustees in the preparation of the Annual General Meeting, particularly in drafting reports, drafting the agenda, liaising with external speakers and overseeing the timely implementation of deadlines (dispatch of invitations, provision of documentation and relevant information, etc.) Together with the Administrator, prepare the meetings of the Board of Trustees (draft agenda and related documentation, oversee timely provision of invitations and documentation, liaise with any invitees) Undertake other responsibilities commensurate with the role. Selection criteria Essential: Educated to degree level, preferably in a relevant discipline, e.g. law, economics, business. Very good written and spoken command of English (minimum C1 level) and German (minimum B2 level) Professional experience of HR management High level of numeracy and attention to detail Excellent communication skills, ability to communicate with geographically dispersed staff and with a variety of audiences Excellent time management skills, including the ability to work independently and effectively to deadlines. The ability to understand complex operational issues. Desirable: CIPD qualifications Background in charity law, governance and management Experience of the UK visa and immigration procedures and the Sponsorship Management System Experience of managing budgets Experience in managing safeguarding requirements and concerns Experience of working or volunteering in a faith-based organisation What we offer A flexible remote working environment A warm and supportive close-knit team in a welcoming organisation A diverse and varied workload that rarely gets boring The opportunity to contribute to the development of a small but dynamic organisation during a period of positive change Starting salary of £41,600-44,000 pro rata (depending on experience) 33 days annual leave (including bank holidays) How to apply We are looking forward to a detailed CV and supporting letter, stating clearly how your skills and experience meet the job description. Please send your application to . The deadline for applications is 2 March 2026. Additional requirements Employment is subject to proof of the candidate's right to work in the UK and at least two satisfactory references. Employment will further be subject to a satisfactory disclosure and barring check in line with our Policy on the Recruitment of Ex-Offenders, which is available here . Data Protection We will treat your personal data in line with application data protection regulations. Our privacy policy can be found here . Equal Opportunities Statement We are committed to creating an inclusive and welcoming environment for all candidates and employees. We invite you to inform us of at an early stage of any particular requirements of reasonable adjustments you may require at any stage of the application or recruitment process.
Diamond Blaque HR Solutions
City Of Westminster, London
Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries to ensure responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information is collated, and deadlines are met. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong written and verbal communication skills Excellent customer service and interpersonal skills Proficient user of Microsoft Office (Excel, Word, Outlook, Teams) Proven ability to maintain accurate information systems for logging and retrieving records Able to handle sensitive and confidential information securely and professionally Strong attention to detail and commitment to delivering high-quality work Able to build effective working relationships at all levels and demonstrate confidence when influencing stakeholders Outcomes-focused and solution-oriented approach Experience using Netcall, Mosaic or iCasework Understanding of Adult Social Care Awareness of statutory complaints legislation Demonstrates excellent customer care skills Works with accuracy, diligence and a high level of attention to detail Can engage confidently and build trust with colleagues and service users Is proactive, adaptable and committed to improving the customer experience Can manage competing priorities while maintaining high standards Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Feb 25, 2026
Contractor
Description Our local government clients in Westminster, London, are seeking a highly organised and customer-focused Customer Engagement Officer to join our Customer Engagement Team. This role plays a vital part in ensuring that residents, service users, and partners receive accurate guidance, timely responses, and high-quality support when raising complaints, enquiries, or requests for information. You will act as a first point of contact for complaints-related queries, handle confidential information with care, and ensure all correspondence is accurately logged, assigned and monitored. Your work will support the smooth running of statutory complaint processes, Member Enquiries and Freedom of Information requests across Adult Social Care. Responsibilities Act as the first point of contact for anyone seeking information or support on how to make a complaint Communicate sensitively with callers and visitors, providing clear advice on the complaint procedures. Manage all customer information confidentially and in line with data protection requirements Ensure all correspondence is correctly allocated to the relevant Local Authority and operational team for investigation and response Log and process Member Enquiries to ensure responses are provided within the required five-day timeframe Maintain the Freedom of Information (FOI) log for the Adult Social Care Department, ensuring requests are tracked, information is collated, and deadlines are met. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Level 4 qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Strong written and verbal communication skills Excellent customer service and interpersonal skills Proficient user of Microsoft Office (Excel, Word, Outlook, Teams) Proven ability to maintain accurate information systems for logging and retrieving records Able to handle sensitive and confidential information securely and professionally Strong attention to detail and commitment to delivering high-quality work Able to build effective working relationships at all levels and demonstrate confidence when influencing stakeholders Outcomes-focused and solution-oriented approach Experience using Netcall, Mosaic or iCasework Understanding of Adult Social Care Awareness of statutory complaints legislation Demonstrates excellent customer care skills Works with accuracy, diligence and a high level of attention to detail Can engage confidently and build trust with colleagues and service users Is proactive, adaptable and committed to improving the customer experience Can manage competing priorities while maintaining high standards Compliance Requirements 3 Years References Enhanced DBS & barred list check Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Durham Veteran Recovery College Manager Location: County Durham (with some travel across the North East) Salary: £25,000 per annum Contract: Part time, 3 years fixed-term (with potential for extension subject to funding) Responsible to: Chief Executive Officer Organisation: Anxious Minds About Anxious Minds Anxious Minds is a registered charity delivering specialist, accredited mental health support to veterans, serving personnel, families, and carers across the North East of England. We deliver the Veteran Recovery College , an award-winning, evidence-based model that provides early intervention, trauma-informed mental health education and recovery support. This post forms a key part of our planned expansion into County Durham , responding to growing unmet need among the veteran community. The Role We are seeking an experienced, motivated, and values-driven Veteran Recovery College Manager to lead the establishment and delivery of the Durham Veteran Recovery College. This is a management role with responsibility for service development, staff leadership, partnership working, quality assurance, and impact measurement. The successful candidate will ensure the service meets nationally recognised standards , maintains accreditation requirements, and delivers measurable outcomes for veterans and their families. Key Responsibilities Lead the operational delivery and development of the Durham Veteran Recovery College Recruit, manage, and support staff, sessional workers, and volunteers Ensure services are trauma-informed, recovery-focused, and veteran-centred Maintain compliance with QNVMHS standards, safeguarding, governance, and data protection Develop strong referral pathways and partnerships with statutory, NHS, Armed Forces, and voluntary sector organisations Monitor performance, outcomes, and impact, producing reports for funders and senior leadership Manage budgets and ensure effective use of resources Represent Anxious Minds at regional and national forums as required Person Specification Essential: Significant experience managing mental health or recovery-based services Strong understanding of veteran mental health needs and Armed Forces culture Proven leadership and people management skills Experience of partnership working across health, statutory, and voluntary sectors Excellent organisational, reporting, and communication skills Commitment to equality, safeguarding, and ethical service delivery Desirable: Lived experience of military service or working extensively with the Armed Forces community Experience working within Recovery College or educational mental health models Knowledge of NHS veteran pathways and voluntary sector commissioning Relevant professional qualification in mental health, health, social care, or leadership What We Offer The opportunity to shape and lead a nationally recognised veteran mental health service A supportive, mission-driven organisation with strong governance and values Ongoing professional development and training Flexible working arrangements where possible The chance to make a tangible difference to the lives of veterans and their families How to Apply Please submit: A CV A supporting statement outlining how you meet the person specification Applications should be sent to . Closing date: 28 / 02 /2026 Interviews: 02 /03 /2026 Anxious Minds is committed to safeguarding and promoting the welfare of veterans and vulnerable adults. The successful applicant will be subject to enhanced DBS checks and satisfactory references.
Feb 25, 2026
Full time
Durham Veteran Recovery College Manager Location: County Durham (with some travel across the North East) Salary: £25,000 per annum Contract: Part time, 3 years fixed-term (with potential for extension subject to funding) Responsible to: Chief Executive Officer Organisation: Anxious Minds About Anxious Minds Anxious Minds is a registered charity delivering specialist, accredited mental health support to veterans, serving personnel, families, and carers across the North East of England. We deliver the Veteran Recovery College , an award-winning, evidence-based model that provides early intervention, trauma-informed mental health education and recovery support. This post forms a key part of our planned expansion into County Durham , responding to growing unmet need among the veteran community. The Role We are seeking an experienced, motivated, and values-driven Veteran Recovery College Manager to lead the establishment and delivery of the Durham Veteran Recovery College. This is a management role with responsibility for service development, staff leadership, partnership working, quality assurance, and impact measurement. The successful candidate will ensure the service meets nationally recognised standards , maintains accreditation requirements, and delivers measurable outcomes for veterans and their families. Key Responsibilities Lead the operational delivery and development of the Durham Veteran Recovery College Recruit, manage, and support staff, sessional workers, and volunteers Ensure services are trauma-informed, recovery-focused, and veteran-centred Maintain compliance with QNVMHS standards, safeguarding, governance, and data protection Develop strong referral pathways and partnerships with statutory, NHS, Armed Forces, and voluntary sector organisations Monitor performance, outcomes, and impact, producing reports for funders and senior leadership Manage budgets and ensure effective use of resources Represent Anxious Minds at regional and national forums as required Person Specification Essential: Significant experience managing mental health or recovery-based services Strong understanding of veteran mental health needs and Armed Forces culture Proven leadership and people management skills Experience of partnership working across health, statutory, and voluntary sectors Excellent organisational, reporting, and communication skills Commitment to equality, safeguarding, and ethical service delivery Desirable: Lived experience of military service or working extensively with the Armed Forces community Experience working within Recovery College or educational mental health models Knowledge of NHS veteran pathways and voluntary sector commissioning Relevant professional qualification in mental health, health, social care, or leadership What We Offer The opportunity to shape and lead a nationally recognised veteran mental health service A supportive, mission-driven organisation with strong governance and values Ongoing professional development and training Flexible working arrangements where possible The chance to make a tangible difference to the lives of veterans and their families How to Apply Please submit: A CV A supporting statement outlining how you meet the person specification Applications should be sent to . Closing date: 28 / 02 /2026 Interviews: 02 /03 /2026 Anxious Minds is committed to safeguarding and promoting the welfare of veterans and vulnerable adults. The successful applicant will be subject to enhanced DBS checks and satisfactory references.
Do you want to join a friendly and supportive team committed to delivering outstanding services for young people and families? We are seeking a proactive and experienced Business Support Officer to join our team. This is an excellent opportunity to work across Youth and Family Hubs, supporting children, young people, and families while collaborating with internal departments and partner agencies. Our work aligns with national directives such as Youth Matters: Your National Youth Strategy and Best Start in Life Strategy . Key Responsibilities Act as the first point of contact for Youth and Family Hubs, delivering excellent customer care. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Manage lettings and room bookings. Ensure completion of service level agreements. Conduct building tours and communicate health & safety requirements. Report building repairs promptly. Accurately record data using various ICT systems. Carry out staff well-being checks. Take meeting notes as required. Maintain stock control and inventory. Monitor shared inboxes. Provide cover across all hubs and youth centres. Act as a named first aider and key holder. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. To undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children, young people and families in Dudley. See Job Description and Person Specification for full job details. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Feb 25, 2026
Seasonal
Do you want to join a friendly and supportive team committed to delivering outstanding services for young people and families? We are seeking a proactive and experienced Business Support Officer to join our team. This is an excellent opportunity to work across Youth and Family Hubs, supporting children, young people, and families while collaborating with internal departments and partner agencies. Our work aligns with national directives such as Youth Matters: Your National Youth Strategy and Best Start in Life Strategy . Key Responsibilities Act as the first point of contact for Youth and Family Hubs, delivering excellent customer care. Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection. Manage lettings and room bookings. Ensure completion of service level agreements. Conduct building tours and communicate health & safety requirements. Report building repairs promptly. Accurately record data using various ICT systems. Carry out staff well-being checks. Take meeting notes as required. Maintain stock control and inventory. Monitor shared inboxes. Provide cover across all hubs and youth centres. Act as a named first aider and key holder. Ensure compliance with council policies including safeguarding, data protection, and health & safety. About You You will have/be: NVQ Administration Level 3 (or equivalent). Proven experience in delivering effective business support services Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public. Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner. Strong organisational and communication skills. Independent, and able to manage competing priorities in a fast-paced environment. Confidence in managing financial procedures, ICT systems, and packages. Knowledge and understanding of GDPR and Freedom of Information. The ability to work flexibly and collaboratively across teams. To undertake other duties appropriate to the grade and participate in training and development as required. What We Offer A supportive and inclusive working environment. Opportunities for professional development and training. The chance to make a meaningful impact in the lives of children, young people and families in Dudley. See Job Description and Person Specification for full job details. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Commercial & Governance Manager (Part-Time / Fractional) Also suitable for: Commercial Contracts Manager, Governance Manager, Compliance Manager, Legal & Commercial Manager Salary: £70,000 FTE (pro rata for 2 3 days per week) + excellent benefits Location: Basingstoke (office-based) Working pattern: 2 3 days per week with flexible start and finish times. We have an excellent opportunity for a Commercial & Governance Manager to join a long-established and financially stable technology and services organisation operating across both the public and private sectors. This is a part-time / fractional senior role offering variety, autonomy, and exposure across commercial contracts, governance, compliance and data protection. The role would suit a commercially minded professional from a legal, contracts, governance or compliance background who is looking for a broader, business-facing position. The organisation works closely with an external legal provider, meaning complex legal matters are supported, allowing this role to focus on pragmatic commercial decision-making and governance oversight rather than pure legal delivery. Commercial & Governance Manager Experience Requirements: Background in commercial contracts, governance, compliance, legal or risk-focused roles Strong understanding of commercial contracts, terms & conditions, and risk management Confident interpreting legislation and contractual requirements and applying them in a practical, business-focused way Comfortable working with senior stakeholders, including directors and board-level colleagues Experience supporting or overseeing governance and compliance activities within an organisation Company secretarial exposure (statutory records, Companies House filings, governance documentation) is beneficial but not essential Experience within regulated, professional services, technology, public sector or similar environments advantageous The Role: Reviewing, interpreting and advising on commercial contracts, Ts & Cs and legal documentation Supporting commercial risk management and contract decision-making with internal stakeholders Providing governance and compliance oversight, including support for company secretarial activities Maintaining and updating statutory records, corporate documentation and the electronic data room Supporting Data Protection Officer (DPO) responsibilities, with external legal and compliance support in place Liaising with external legal advisers on more complex contractual or regulatory matters Overseeing company insurance renewals and related annual reviews Acting as a trusted advisor to the senior leadership team Contributing to broader commercial, governance and compliance initiatives as required Why Apply? Senior part-time / fractional role (2 3 days per week) £70,000 full-time equivalent salary (pro rata) Flexible working hours around a core office-based requirement Broad and varied role across commercial, governance and compliance Opportunity to step away from fee-earning or narrow specialist roles into a wider business position Stable, well-funded and long-established organisation Free on-site parking and strong benefits package If you are a commercially focused professional with experience across contracts, governance, compliance or legal environments, and are seeking a flexible, senior part-time role, we would be very keen to hear from you. Please apply with your CV. Smartsearch Recruitment Ltd take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the hiring company. Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be provided upon application.
Feb 25, 2026
Full time
Commercial & Governance Manager (Part-Time / Fractional) Also suitable for: Commercial Contracts Manager, Governance Manager, Compliance Manager, Legal & Commercial Manager Salary: £70,000 FTE (pro rata for 2 3 days per week) + excellent benefits Location: Basingstoke (office-based) Working pattern: 2 3 days per week with flexible start and finish times. We have an excellent opportunity for a Commercial & Governance Manager to join a long-established and financially stable technology and services organisation operating across both the public and private sectors. This is a part-time / fractional senior role offering variety, autonomy, and exposure across commercial contracts, governance, compliance and data protection. The role would suit a commercially minded professional from a legal, contracts, governance or compliance background who is looking for a broader, business-facing position. The organisation works closely with an external legal provider, meaning complex legal matters are supported, allowing this role to focus on pragmatic commercial decision-making and governance oversight rather than pure legal delivery. Commercial & Governance Manager Experience Requirements: Background in commercial contracts, governance, compliance, legal or risk-focused roles Strong understanding of commercial contracts, terms & conditions, and risk management Confident interpreting legislation and contractual requirements and applying them in a practical, business-focused way Comfortable working with senior stakeholders, including directors and board-level colleagues Experience supporting or overseeing governance and compliance activities within an organisation Company secretarial exposure (statutory records, Companies House filings, governance documentation) is beneficial but not essential Experience within regulated, professional services, technology, public sector or similar environments advantageous The Role: Reviewing, interpreting and advising on commercial contracts, Ts & Cs and legal documentation Supporting commercial risk management and contract decision-making with internal stakeholders Providing governance and compliance oversight, including support for company secretarial activities Maintaining and updating statutory records, corporate documentation and the electronic data room Supporting Data Protection Officer (DPO) responsibilities, with external legal and compliance support in place Liaising with external legal advisers on more complex contractual or regulatory matters Overseeing company insurance renewals and related annual reviews Acting as a trusted advisor to the senior leadership team Contributing to broader commercial, governance and compliance initiatives as required Why Apply? Senior part-time / fractional role (2 3 days per week) £70,000 full-time equivalent salary (pro rata) Flexible working hours around a core office-based requirement Broad and varied role across commercial, governance and compliance Opportunity to step away from fee-earning or narrow specialist roles into a wider business position Stable, well-funded and long-established organisation Free on-site parking and strong benefits package If you are a commercially focused professional with experience across contracts, governance, compliance or legal environments, and are seeking a flexible, senior part-time role, we would be very keen to hear from you. Please apply with your CV. Smartsearch Recruitment Ltd take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the hiring company. Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be provided upon application.
