Are you an Administrator? Local to Luton or easily able to get there? And you'd be open to a temp-to-permanent role with great opportunities to progress and develop quickly? Read on! We're currently working with a very well-known and respected international company who are head and shoulders above the competition in their field, and they're looking for a temp to come in and support the team with administration for the coming weeks/months - But with a view to stepping up into more of a Service/Scheduling type of role for the longer term. Day-to-day you'd be working on administrative duties, supporting customers and engineers with queries and longer term you'd be managing a full service/scheduling orientated role coordinating contracts and even managing proposals and renewals. The offices for this company are based in the Luton area and due to the nature of the work, there will be a fully-office-based period of training, but once you're comfortable in the role you'd be able to work 2 days a week from home. The core working hours will be 8.30am to 5pm, although it's an early finish on a Friday, and working a full Monday to Friday week. With this being temp, you'd be paid weekly and at an hourly rate of around 13- 14 per hour + holiday pay accrual to begin whilst going through training and getting stuck into the basics of the roles administrative side - But with a view to quickly being trained into a position where you could step into the role on a permanent basis where the role would be paying a salary of 35k + bonus and great benefits. Core starter-duties: Prepare, review, administer, track and manage services on the system. Speaking to customers and internal staff/contractors in relation to booking as per above. Sending out customer documentation when requested. Following up with engineers to make sure their work is being logged and submitted onto the system. Any other adhoc admin duties and projects. Candidate Requirements: Previous Administration or Customer Service experience is a must have as a bare minimum, any experience in a servicing/scheduling/contracts based role would be a huge advantage. Strong Microsoft Word, PowerPoint and Excel skills. Self-driven, independent personality with lots of enthusiasm. Strong organisational and time management skills. Clear attention to detail. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Feb 06, 2026
Full time
Are you an Administrator? Local to Luton or easily able to get there? And you'd be open to a temp-to-permanent role with great opportunities to progress and develop quickly? Read on! We're currently working with a very well-known and respected international company who are head and shoulders above the competition in their field, and they're looking for a temp to come in and support the team with administration for the coming weeks/months - But with a view to stepping up into more of a Service/Scheduling type of role for the longer term. Day-to-day you'd be working on administrative duties, supporting customers and engineers with queries and longer term you'd be managing a full service/scheduling orientated role coordinating contracts and even managing proposals and renewals. The offices for this company are based in the Luton area and due to the nature of the work, there will be a fully-office-based period of training, but once you're comfortable in the role you'd be able to work 2 days a week from home. The core working hours will be 8.30am to 5pm, although it's an early finish on a Friday, and working a full Monday to Friday week. With this being temp, you'd be paid weekly and at an hourly rate of around 13- 14 per hour + holiday pay accrual to begin whilst going through training and getting stuck into the basics of the roles administrative side - But with a view to quickly being trained into a position where you could step into the role on a permanent basis where the role would be paying a salary of 35k + bonus and great benefits. Core starter-duties: Prepare, review, administer, track and manage services on the system. Speaking to customers and internal staff/contractors in relation to booking as per above. Sending out customer documentation when requested. Following up with engineers to make sure their work is being logged and submitted onto the system. Any other adhoc admin duties and projects. Candidate Requirements: Previous Administration or Customer Service experience is a must have as a bare minimum, any experience in a servicing/scheduling/contracts based role would be a huge advantage. Strong Microsoft Word, PowerPoint and Excel skills. Self-driven, independent personality with lots of enthusiasm. Strong organisational and time management skills. Clear attention to detail. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
The primary role is to elevate the client journey, oversee the Travel Service Coordinators and deliver product strategy. Elevating the client journey by continously refining touchpoints, service standards and communication to deliver world-class customer experience. Managing and developing the Travel Services Coordinators to ensure seamless operations and exceptional service delivery. Delivering product strategy and plans through implementing the annual Creative and Commercial roadmap across destinations and themes. Client Journey: Work with Marketing to regularly look at how and what documentation we are providing to clients. Lead focus groups with clients to better understand how we could gain larger share of travel wallet, and gain insights to who else they are booking with and why. Continuously research what our competitors are doing to enhance client experience, to ensure that we remain relevant and are aware of potential new CX technology. Ensure that important information such as 'Know Before You Go' documentation is up-to-date and that it is easily accessible by clients. Focus on the concierge side of the business to add value to our clients. Check itineraries for layout, tone and surprise elements that elevate the experience. Supervise, motivate and monitor individual performance and lead performance appraisal reviews. Work closely with TSCs to develop and enhance the sales process through standardisation and speed of documentation, quality control of documentation, reporting on and monitoring confirmation documentation outstanding, and producing a balances outstanding report. Product Strategy and Plans: Implement the annual Creative and Commercial roadmap across destinations and themes. Improve financial performance by monitoring product margins, analysing results and making adjustments to enhance profitability. Develop standout product content by researching, sourcing and curating unique experiences and properties that differentiate the Steppes Travel portfolio. Reports: Terms/Conditions: Hours of work - 09:00 - 17:30 hours, Monday to Thursday and 09:00 - 17:00 Friday Very occasional weekends and evenings if attending an event or travelling abroad on familiarisation trips Up to two working days per week from home Paid holidays - 25 days Salary - dependent on experience Pension, private healthcare and travel insurance - contributory after a six-month probationary period Team performance bonus To Apply Please email a covering letter and CV to Our knowledge, curiosity and expertise set us apart, driving us to create remarkable holidays and Beautiful Adventures tailored perfectly to you, carefully curated to help protect and conserve our planet. Are you ready to Discover Extraordinary?
Feb 06, 2026
Full time
The primary role is to elevate the client journey, oversee the Travel Service Coordinators and deliver product strategy. Elevating the client journey by continously refining touchpoints, service standards and communication to deliver world-class customer experience. Managing and developing the Travel Services Coordinators to ensure seamless operations and exceptional service delivery. Delivering product strategy and plans through implementing the annual Creative and Commercial roadmap across destinations and themes. Client Journey: Work with Marketing to regularly look at how and what documentation we are providing to clients. Lead focus groups with clients to better understand how we could gain larger share of travel wallet, and gain insights to who else they are booking with and why. Continuously research what our competitors are doing to enhance client experience, to ensure that we remain relevant and are aware of potential new CX technology. Ensure that important information such as 'Know Before You Go' documentation is up-to-date and that it is easily accessible by clients. Focus on the concierge side of the business to add value to our clients. Check itineraries for layout, tone and surprise elements that elevate the experience. Supervise, motivate and monitor individual performance and lead performance appraisal reviews. Work closely with TSCs to develop and enhance the sales process through standardisation and speed of documentation, quality control of documentation, reporting on and monitoring confirmation documentation outstanding, and producing a balances outstanding report. Product Strategy and Plans: Implement the annual Creative and Commercial roadmap across destinations and themes. Improve financial performance by monitoring product margins, analysing results and making adjustments to enhance profitability. Develop standout product content by researching, sourcing and curating unique experiences and properties that differentiate the Steppes Travel portfolio. Reports: Terms/Conditions: Hours of work - 09:00 - 17:30 hours, Monday to Thursday and 09:00 - 17:00 Friday Very occasional weekends and evenings if attending an event or travelling abroad on familiarisation trips Up to two working days per week from home Paid holidays - 25 days Salary - dependent on experience Pension, private healthcare and travel insurance - contributory after a six-month probationary period Team performance bonus To Apply Please email a covering letter and CV to Our knowledge, curiosity and expertise set us apart, driving us to create remarkable holidays and Beautiful Adventures tailored perfectly to you, carefully curated to help protect and conserve our planet. Are you ready to Discover Extraordinary?
Our client is the UK financial services arm of a blue chip, global business with a fantastic and well respected brand. They are looking for a junior credit risk/financial analyst to join their UK head office credit team based near Uttoxeter. Key responsibilities: Managing the process of obtaining financial information for account reviews and new client reviews. Undertaking financial analysis and providing feedback for major credit line customers and supporting Sales in producing Applications for Facilities. Liaising with stakeholders across the wider business Working with the Credit team to develop efficiencies. Developing data sets to illustrate benchmarks for performance, for different customer sectors, to support improved quality of analysis. The successful candidate will have: Minimum 2 years' experience working in credit risk or financial analysis in a commercial environment and a good understanding of financial statements. The ability to analyse financial statements, credit reports, and other data to evaluate creditworthiness. (further training can be provided). An understanding of credit lines. The ability to identify early warning signs of credit deterioration and an understanding of adherence to legal, regulatory, and company policies in all lending activity
Feb 06, 2026
Full time
Our client is the UK financial services arm of a blue chip, global business with a fantastic and well respected brand. They are looking for a junior credit risk/financial analyst to join their UK head office credit team based near Uttoxeter. Key responsibilities: Managing the process of obtaining financial information for account reviews and new client reviews. Undertaking financial analysis and providing feedback for major credit line customers and supporting Sales in producing Applications for Facilities. Liaising with stakeholders across the wider business Working with the Credit team to develop efficiencies. Developing data sets to illustrate benchmarks for performance, for different customer sectors, to support improved quality of analysis. The successful candidate will have: Minimum 2 years' experience working in credit risk or financial analysis in a commercial environment and a good understanding of financial statements. The ability to analyse financial statements, credit reports, and other data to evaluate creditworthiness. (further training can be provided). An understanding of credit lines. The ability to identify early warning signs of credit deterioration and an understanding of adherence to legal, regulatory, and company policies in all lending activity
Are you an experienced Business Development Executive with a background in sales, account management or business development? Are you confident generating new business and managing client relationships? If so, this Business Development Executive position could be perfect for you! The role is full-time, permanent and based in Petersfield. You will be working 3 days at the Head Office and 2 days hybrid. Working hours are Monday to Friday, 8:30am 5:30pm. The role offers a salary of £28,000 £30,000 plus uncapped commission. As a Business Development Executive, you will be responsible for generating new business opportunities and managing existing client accounts across the company s full range of training products and services. You ll identify target organisations, carry out detailed needs assessments and present tailored solutions to align with clients operational and regulatory requirements. You will be the day-to-day contact for clients, maintaining strong relationships, spotting opportunities for upsells or cross-sells, and ensuring satisfaction at every stage. The role also involves delivering product demonstrations, preparing quotes, monitoring engagement and collaborating with internal teams to support onboarding and product improvements. You will need: • Experience in business development, sales or account management • Strong communication, negotiation and consultative selling skills • Proficiency with Microsoft Office, CRM systems and digital lead-generation channels • Excellent organisation, problem-solving and time-management skills • A proactive, customer-focused approach with the ability to manage multiple accounts effectively If you are interested in this role and think you have the skills and experience this company are looking for then APPLY NOW . Alternatively, please call Tom Jones at Kingdom People on (phone number removed) . Kingdom People is acting within the capacity of a Recruitment Agency for their client.
Feb 05, 2026
Full time
Are you an experienced Business Development Executive with a background in sales, account management or business development? Are you confident generating new business and managing client relationships? If so, this Business Development Executive position could be perfect for you! The role is full-time, permanent and based in Petersfield. You will be working 3 days at the Head Office and 2 days hybrid. Working hours are Monday to Friday, 8:30am 5:30pm. The role offers a salary of £28,000 £30,000 plus uncapped commission. As a Business Development Executive, you will be responsible for generating new business opportunities and managing existing client accounts across the company s full range of training products and services. You ll identify target organisations, carry out detailed needs assessments and present tailored solutions to align with clients operational and regulatory requirements. You will be the day-to-day contact for clients, maintaining strong relationships, spotting opportunities for upsells or cross-sells, and ensuring satisfaction at every stage. The role also involves delivering product demonstrations, preparing quotes, monitoring engagement and collaborating with internal teams to support onboarding and product improvements. You will need: • Experience in business development, sales or account management • Strong communication, negotiation and consultative selling skills • Proficiency with Microsoft Office, CRM systems and digital lead-generation channels • Excellent organisation, problem-solving and time-management skills • A proactive, customer-focused approach with the ability to manage multiple accounts effectively If you are interested in this role and think you have the skills and experience this company are looking for then APPLY NOW . Alternatively, please call Tom Jones at Kingdom People on (phone number removed) . Kingdom People is acting within the capacity of a Recruitment Agency for their client.
HEAD OF COMMERCIAL PARTNERSHIPS Zachary Daniels Recruiting is partnering with a leading UK services business to appoint a Head of Commercial Partnerships. This is a senior commercial role with a clear focus on building new revenue through partner-led growth. The role is open to candidates from a wide range of sectors, including technology, platforms, marketplaces, retail, SaaS, media, telecoms and consumer services. Background is less important than a proven ability to create, negotiate and scale high-value commercial partnerships. THE ROLE As Head of Commercial Partnerships, you will own the development and execution of partner-led growth strategies. While there is a small base of existing relationships, success in this role will be defined by your ability to identify, win and scale new commercial partnerships. You'll work closely with senior stakeholders across the business to shape propositions, launch new routes to market and build a partnerships function capable of supporting long-term growth. This is a hands-on role with significant autonomy and visibility. KEY RESPONSIBILITIES Develop compelling commercial partnership propositions aligned to business and customer needs Identify, target and secure new partners across priority sectors Build and manage a strong pipeline of new partnership opportunities Lead partner pitches, negotiations and commercial agreements Shape go-to-market strategies including pricing, value proposition and service delivery Own end-to-end partner onboarding and launch Manage ongoing partner performance and development plans Track and report commercial performance, risks and opportunities Work cross-functionally with product, marketing, operations, legal, finance and compliance teams Ensure partnership activity operates within governance and regulatory requirements Build, scale and lead a partnerships team as the function grows ABOUT YOU This opportunity will suit a Head of Commercial Partnerships with a strong new business mindset and experience operating in growth-focused environments. Essential experience: Senior-level experience in partnerships, business development or commercial roles Proven success in acquiring and developing new partners Strong commercial negotiation and stakeholder management skills Experience developing propositions and taking them to market Comfortable working cross-functionally in complex organisations Experience using CRM or sales management tools Desirable experience: Experience building or scaling teams or functions Exposure to governance-led or regulated environments PERSONAL ATTRIBUTES Commercially driven and growth focused Strategic thinker with a hands-on approach Confident, credible relationship builder Comfortable with pace, ambiguity and accountability Proactive, ambitious and outcomes-oriented WHATS ON OFFER This is real opportunity to shape the growth of the partnerships function. A salary of 100,000- 120,000 + bonus and package. BBBH34876
Feb 05, 2026
Full time
HEAD OF COMMERCIAL PARTNERSHIPS Zachary Daniels Recruiting is partnering with a leading UK services business to appoint a Head of Commercial Partnerships. This is a senior commercial role with a clear focus on building new revenue through partner-led growth. The role is open to candidates from a wide range of sectors, including technology, platforms, marketplaces, retail, SaaS, media, telecoms and consumer services. Background is less important than a proven ability to create, negotiate and scale high-value commercial partnerships. THE ROLE As Head of Commercial Partnerships, you will own the development and execution of partner-led growth strategies. While there is a small base of existing relationships, success in this role will be defined by your ability to identify, win and scale new commercial partnerships. You'll work closely with senior stakeholders across the business to shape propositions, launch new routes to market and build a partnerships function capable of supporting long-term growth. This is a hands-on role with significant autonomy and visibility. KEY RESPONSIBILITIES Develop compelling commercial partnership propositions aligned to business and customer needs Identify, target and secure new partners across priority sectors Build and manage a strong pipeline of new partnership opportunities Lead partner pitches, negotiations and commercial agreements Shape go-to-market strategies including pricing, value proposition and service delivery Own end-to-end partner onboarding and launch Manage ongoing partner performance and development plans Track and report commercial performance, risks and opportunities Work cross-functionally with product, marketing, operations, legal, finance and compliance teams Ensure partnership activity operates within governance and regulatory requirements Build, scale and lead a partnerships team as the function grows ABOUT YOU This opportunity will suit a Head of Commercial Partnerships with a strong new business mindset and experience operating in growth-focused environments. Essential experience: Senior-level experience in partnerships, business development or commercial roles Proven success in acquiring and developing new partners Strong commercial negotiation and stakeholder management skills Experience developing propositions and taking them to market Comfortable working cross-functionally in complex organisations Experience using CRM or sales management tools Desirable experience: Experience building or scaling teams or functions Exposure to governance-led or regulated environments PERSONAL ATTRIBUTES Commercially driven and growth focused Strategic thinker with a hands-on approach Confident, credible relationship builder Comfortable with pace, ambiguity and accountability Proactive, ambitious and outcomes-oriented WHATS ON OFFER This is real opportunity to shape the growth of the partnerships function. A salary of 100,000- 120,000 + bonus and package. BBBH34876
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Feb 05, 2026
Full time
General Manager - South West Midlands Reference Number - Location South West Midlands Working Hours Full Time Closing Date 16/02/2026 General Manager The Steven Eagell Group is an award winning employer and Europe's largest Lexus and Toyota retailer, operating 43 locations across the South East, East of England and West Midlands. Representing the world's largest automotive brands, we are recognised for strong performance, progressive leadership and a commitment to developing senior talent. We are now seeking an experienced General Manager to take full operational and commercial accountability for select dealerships in the South West Midlands area. This is a leadership role suited to an established Head of Business / Dealer Principal / General Manager who thrives in a complex, multi site environment. The Opportunity As General Manager, you will have end to end responsibility for people, profit and performance. Reporting to the Divisional Director and supported by strong central functions, you will lead established leadership teams while shaping strategy, culture and future growth. This role offers genuine autonomy, visibility at senior level, and the opportunity to further develop your career within a market leading automotive group. What's On Offer In return, we offer a highly competitive senior leadership package and the opportunity to play a key role in the UK's largest Toyota and Lexus retail group. Company car and fuel Private medical insurance Health cash plan Life assurance (2x salary) Discounted vehicle purchase scheme Discounted servicing, parts and bodyshop services Ongoing training and development Career opportunities within a growing, high performing group Key Responsibilities as a General Manager You will be accountable for: Overall financial performance of both dealerships, ensuring delivery of budgeted profit, volume and cost targets Leadership, development and succession planning of dealership leadership teams Driving a high performance, values led culture where excellence is recognised and underperformance is addressed decisively Oversight of Sales and Aftersales operations, ensuring consistent delivery against manufacturer and group KPIs Setting clear financial, operational and growth objectives for each department, supported by robust business plans Accurate and timely dealership reporting in line with group frameworks and governance requirements Delivering consistently high levels of customer satisfaction and brand advocacy Ensuring full compliance with manufacturer standards, regulatory requirements and Steven Eagell Group policies About You This role requires a proven senior automotive leader with the credibility, judgement and commercial acumen to lead at scale. Previous experience as a Head of Business, Dealer Principal or General Manager within the automotive sector Strong track record of delivering sustainable financial performance Experience leading large, diverse teams through senior management layers Manufacturer experience with Toyota or Lexus (beneficial but not essential) Key attributes Inspirational, authentic leadership style with the ability to engage and motivate senior teams Commercially astute, with strong analytical capability and the foresight to identify and mitigate risk Calm, professional and resilient, with excellent stakeholder management skills Strategic thinker who remains highly effective in operational execution
Perimeter Site Security Ltd. offers comprehensive and nationwide security service across the whole spectrum of businesses. Headquartered in London we support sites across the UK from our four current regional offices in Manchester, Lincoln and Glasgow. We offer a full range of security facilities to companies as diverse as retail through to factories, warehouses and construction sites. Our comprehensive accreditations attest to our commitment to the highest standards in operational activity and customer care. In order to expand our customer reach we are currently looking to engage with Sales Agents throughout the UK who have contacts within any business sector and who can introduce our security guard services. Prior to starting our Managing Director, Haydn Kidd, will engage with you on a Zoom call to provide training and support ensuring early success. Our commission structure offers payment of 30p for every hour Security Staff are onsite allowing motivated Agents to earn an excellent residual income. In addition, we offer support for travel costs by providing an allowance for fuel. The residual income runs for the entire length of the contract allowing Agents to build a substantial ongoing revenue stream. The commission is paid promptly every month. This is a commission-only position and Field Sales Agents must have a driving licence and a vehicle.
Feb 05, 2026
Full time
Perimeter Site Security Ltd. offers comprehensive and nationwide security service across the whole spectrum of businesses. Headquartered in London we support sites across the UK from our four current regional offices in Manchester, Lincoln and Glasgow. We offer a full range of security facilities to companies as diverse as retail through to factories, warehouses and construction sites. Our comprehensive accreditations attest to our commitment to the highest standards in operational activity and customer care. In order to expand our customer reach we are currently looking to engage with Sales Agents throughout the UK who have contacts within any business sector and who can introduce our security guard services. Prior to starting our Managing Director, Haydn Kidd, will engage with you on a Zoom call to provide training and support ensuring early success. Our commission structure offers payment of 30p for every hour Security Staff are onsite allowing motivated Agents to earn an excellent residual income. In addition, we offer support for travel costs by providing an allowance for fuel. The residual income runs for the entire length of the contract allowing Agents to build a substantial ongoing revenue stream. The commission is paid promptly every month. This is a commission-only position and Field Sales Agents must have a driving licence and a vehicle.
Permanent employee,Full-time Neptune Software Application Ltd. London Your mission At Neptune Software, founded in 2011 in Oslo, Norway, we empower enterprises to accelerate their digital transformation through our leading Neptune DXP - a rapid application development platform that modernizes business processes and enables innovation. Our platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also supporting the growth of our footprint across the region. As a trusted advisor, you'll guide customers through onboarding, training, and adoption journeys-ensuring they realize measurable business value. You'll build strong, trust-based relationships while driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success in a fast-growing tech company. While the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer Success packages (Accelerators) Serve as the primary point of contact for assigned accounts, fostering strong relationships with key decision-makers and stakeholders Guide customers through onboarding, enablement, and adoption phases using a consultative approach Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to ensure alignment and drive customer value Capture and communicate customer insights internally to help influence roadmap and service improvements Provide ongoing documentation, reporting, and performance insights to support transparency and value realization Represent the customer voice internally, advocating for their needs and success Your profile Minimum Qualifications 7+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or enterprise software environment Strong verbal and written communication skills; ability to convey technical concepts to both technical and non-technical audiences Demonstrated ability to build long-term customer relationships and expand accounts through trust and value delivery Self-motivated and entrepreneurial mindset with a passion for helping customers succeed Analytical and process-oriented with strong problem-solving skills Fluency in English Preferred Qualifications Experience working with enterprise customers in the UK or EMEA region Proven ability to drive customer expansion and sell customer success service packages Familiarity with SAP systems, architecture, and terminology is a strong plus Prior experience working with low-code or application development platforms Experience collaborating across departments (Sales, Product, Services) in a customer-facing role Knowledge of Neptune Software or similar platforms is an advantage Note on Applications We encourage applicants from all backgrounds-even if you don't tick every box above. Research shows that underrepresented candidates often hesitate to apply unless they meet every requirement. If you're passionate about the role and feel you'd be a strong fit, we'd love to hear from you. Why us? What We Offer Competitive compensation package, including base salary and annual bonus Career growth in a fast-scaling international company A collaborative company culture rooted in Norwegian values-trust, transparency, and work-life balance Be part of a diverse, global team across 34+ countries Flexibility, ownership, and real impact from day one Yearly company events and a social, open, and multicultural environment Founded in 2011 in Oslo, Norway, Neptune Software is redefining how enterprises build and scale digital solutions. Our cutting-edge Low Code No Code platform, Neptune DX Platform , accelerates digital transformation by empowering organizations of all sizes to rapidly create powerful enterprise applications that drive business process improvement and innovation. Trusted by industry giants like J&J, Walmart, Apple, Hasbro, ExxonMobil , and many others, Neptune has achieved remarkable growth, securing multiple G2 Leader Awards and recognition from Gartner . Now backed by Triton Partners following our acquisition in 2022, we are on an accelerated expansion trajectory, making waves globally from our headquarters in Oslo. Neptune is the digital game-changer that democratizes technology-offering unparalleled speed, efficiency, and value. Join us and be part of the next rockstar of digital experience platforms.
Feb 05, 2026
Full time
Permanent employee,Full-time Neptune Software Application Ltd. London Your mission At Neptune Software, founded in 2011 in Oslo, Norway, we empower enterprises to accelerate their digital transformation through our leading Neptune DXP - a rapid application development platform that modernizes business processes and enables innovation. Our platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also supporting the growth of our footprint across the region. As a trusted advisor, you'll guide customers through onboarding, training, and adoption journeys-ensuring they realize measurable business value. You'll build strong, trust-based relationships while driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success in a fast-growing tech company. While the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer Success packages (Accelerators) Serve as the primary point of contact for assigned accounts, fostering strong relationships with key decision-makers and stakeholders Guide customers through onboarding, enablement, and adoption phases using a consultative approach Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to ensure alignment and drive customer value Capture and communicate customer insights internally to help influence roadmap and service improvements Provide ongoing documentation, reporting, and performance insights to support transparency and value realization Represent the customer voice internally, advocating for their needs and success Your profile Minimum Qualifications 7+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or enterprise software environment Strong verbal and written communication skills; ability to convey technical concepts to both technical and non-technical audiences Demonstrated ability to build long-term customer relationships and expand accounts through trust and value delivery Self-motivated and entrepreneurial mindset with a passion for helping customers succeed Analytical and process-oriented with strong problem-solving skills Fluency in English Preferred Qualifications Experience working with enterprise customers in the UK or EMEA region Proven ability to drive customer expansion and sell customer success service packages Familiarity with SAP systems, architecture, and terminology is a strong plus Prior experience working with low-code or application development platforms Experience collaborating across departments (Sales, Product, Services) in a customer-facing role Knowledge of Neptune Software or similar platforms is an advantage Note on Applications We encourage applicants from all backgrounds-even if you don't tick every box above. Research shows that underrepresented candidates often hesitate to apply unless they meet every requirement. If you're passionate about the role and feel you'd be a strong fit, we'd love to hear from you. Why us? What We Offer Competitive compensation package, including base salary and annual bonus Career growth in a fast-scaling international company A collaborative company culture rooted in Norwegian values-trust, transparency, and work-life balance Be part of a diverse, global team across 34+ countries Flexibility, ownership, and real impact from day one Yearly company events and a social, open, and multicultural environment Founded in 2011 in Oslo, Norway, Neptune Software is redefining how enterprises build and scale digital solutions. Our cutting-edge Low Code No Code platform, Neptune DX Platform , accelerates digital transformation by empowering organizations of all sizes to rapidly create powerful enterprise applications that drive business process improvement and innovation. Trusted by industry giants like J&J, Walmart, Apple, Hasbro, ExxonMobil , and many others, Neptune has achieved remarkable growth, securing multiple G2 Leader Awards and recognition from Gartner . Now backed by Triton Partners following our acquisition in 2022, we are on an accelerated expansion trajectory, making waves globally from our headquarters in Oslo. Neptune is the digital game-changer that democratizes technology-offering unparalleled speed, efficiency, and value. Join us and be part of the next rockstar of digital experience platforms.
Location Birmingham, Bristol, Manchester, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Job description Are you ready to play a pivotal role in shaping the future of how we collaborate with our suppliers, partners, clients and customers? We are looking for an experienced and forward thinking Senior Business Analyst to lead the implementation of Microsoft 365 and the migration from Google Workspace across our organisation. This role will spearhead the implementation of cutting edge Generative AI and Agentic AI capabilities using Microsoft Copilot and Microsoft Copilot Studio to empower business users with intelligent automation and integrate with other enterprise platforms such as Salesforce, ServiceNow and Dynamics 365. This role will help with implementation of Microsoft Power Platform to design low-code/no-code solutions that streamline workflows and lead on the deployment of Microsoft Purview for data governance, Microsoft Defender for cloud app and endpoint security and Microsoft Sentinel to build a world-class SIEM/SOC. This role will be responsible for gathering business requirements, analysing business processes and collaborating with cross-functional teams to ensure a smooth migration and successful deployment of all Microsoft 365 digital services. This role will involve strategic planning, and ensuring the alignment of the migration with business goals. If you are passionate about digital transformation, optimising business processes, and delivering innovative solutions using AI that drive tangible business outcomes, we want to hear from you! While This Role Matters : This is not just another migration project. This is your opportunity to: Lead a Mission-Critical Transformation - Play a key role in how our organisation adopts the tools that will define how we collaborate, innovate and operate for years to come. Drive Real Change - Work closely with key decision-makers to shape processes that will have a direct impact on business productivity, employee satisfaction, and our competitive edge in creating a truly digital employee experience. Empower the Workforce - Help us empower our teams by ensuring that they have access to the best tools and knowledge to succeed in the new digital workplace. If you are ready to lead a key digital transformation project and be a part of something big, we'd love to hear from you! This is your chance to lead change , innovate , and make a lasting impact on how our teams collaborate and succeed. Apply now and be the driver behind the transformation! KEY RESPONSIBILITIES: Business Analysis Requirements and Specifications (Functional & Technical) Elicit business, stakeholder and solution (functional/non-functional) requirements and prepare business requirements documents. Translate business needs into functional specifications for developers and solution architects, ensuring the technical implementation is aligned with business goals. System and Data Migration Strategy Design and drive the overall strategy data and systems for migrating from Google Workspace to Microsoft 365. Develop a comprehensive data inventory for migrating data (emails, documents and applications) from Google Workspace to Microsoft 365 ensuring minimal disruption to business operations. Change Impact Analysis Perform detailed assessments of the potential impact of the Microsoft 365 implementation on business processes, systems, data and roles. Leverage your analytical skills to perform gap analyses and provide data-driven recommendations that enhance productivity and support business objectives. Create a list of existing Identity Management / SSO integration with existing systems that will need to re-integrate with Microsoft 365 Entra ID (Active Directory). Information Governance - Compliance and Data Governance Ensure that the migration aligns with all applicable legal, regulatory and compliance standards. Work closely with security and legal teams to ensure information is governed effectively, including GDPR and data retention policies. Stakeholder Engagement and Communication Identify key stakeholders across the organisation, create engagement plans, and communicate business impacts, project goals and progress effectively. Ensure alignment with business needs and foster a positive attitude towards change. User Adoption and Training Collaborate with training teams to develop learning programs, tutorials, and workshops that will help users maximise their use of Microsoft 365 tools like SharePoint, OneDrive and Teams. Elevate user experience by ensuring that Microsoft 365 delivers an intuitive and seamless user experience by working with technical teams to design solutions that meet user requirements and enhance productivity. Person specification Experience & Technical Skills Essential criteria: Significant experience of hands-on in business analysis, particularly in Microsoft 365 implementations, and migrations from Google Workspace. Proven track record in leading enterprise-wide digital transformation projects and managing large-scale IT projects. Ability to see the big picture and create a transformation roadmap that aligns with long-term business goals. Deep knowledge of Microsoft 365 (Exchange, SharePoint, OneDrive and Teams) and familiarity with Google Workspace (Gmail, Google Drive, Docs). Master at building relationships, negotiating priorities, and keeping everyone aligned towards the common goal. Comfortable working in agile environments and driving iterative improvements. Strong interpersonal and communication skills with the ability to influence at all levels. Qualifications and Accreditations Essential criteria: Bachelor's degree in Business, Information Technology, or related field. Certified Business Analysis Professional (CBAP) or equivalent. Desirable criteria: Master's degree preferred. Microsoft 365 Certified. PMP or PRINCE2 Certification. Familiarity with SFIA Framework is a plus.
Feb 05, 2026
Full time
Location Birmingham, Bristol, Manchester, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Job description Are you ready to play a pivotal role in shaping the future of how we collaborate with our suppliers, partners, clients and customers? We are looking for an experienced and forward thinking Senior Business Analyst to lead the implementation of Microsoft 365 and the migration from Google Workspace across our organisation. This role will spearhead the implementation of cutting edge Generative AI and Agentic AI capabilities using Microsoft Copilot and Microsoft Copilot Studio to empower business users with intelligent automation and integrate with other enterprise platforms such as Salesforce, ServiceNow and Dynamics 365. This role will help with implementation of Microsoft Power Platform to design low-code/no-code solutions that streamline workflows and lead on the deployment of Microsoft Purview for data governance, Microsoft Defender for cloud app and endpoint security and Microsoft Sentinel to build a world-class SIEM/SOC. This role will be responsible for gathering business requirements, analysing business processes and collaborating with cross-functional teams to ensure a smooth migration and successful deployment of all Microsoft 365 digital services. This role will involve strategic planning, and ensuring the alignment of the migration with business goals. If you are passionate about digital transformation, optimising business processes, and delivering innovative solutions using AI that drive tangible business outcomes, we want to hear from you! While This Role Matters : This is not just another migration project. This is your opportunity to: Lead a Mission-Critical Transformation - Play a key role in how our organisation adopts the tools that will define how we collaborate, innovate and operate for years to come. Drive Real Change - Work closely with key decision-makers to shape processes that will have a direct impact on business productivity, employee satisfaction, and our competitive edge in creating a truly digital employee experience. Empower the Workforce - Help us empower our teams by ensuring that they have access to the best tools and knowledge to succeed in the new digital workplace. If you are ready to lead a key digital transformation project and be a part of something big, we'd love to hear from you! This is your chance to lead change , innovate , and make a lasting impact on how our teams collaborate and succeed. Apply now and be the driver behind the transformation! KEY RESPONSIBILITIES: Business Analysis Requirements and Specifications (Functional & Technical) Elicit business, stakeholder and solution (functional/non-functional) requirements and prepare business requirements documents. Translate business needs into functional specifications for developers and solution architects, ensuring the technical implementation is aligned with business goals. System and Data Migration Strategy Design and drive the overall strategy data and systems for migrating from Google Workspace to Microsoft 365. Develop a comprehensive data inventory for migrating data (emails, documents and applications) from Google Workspace to Microsoft 365 ensuring minimal disruption to business operations. Change Impact Analysis Perform detailed assessments of the potential impact of the Microsoft 365 implementation on business processes, systems, data and roles. Leverage your analytical skills to perform gap analyses and provide data-driven recommendations that enhance productivity and support business objectives. Create a list of existing Identity Management / SSO integration with existing systems that will need to re-integrate with Microsoft 365 Entra ID (Active Directory). Information Governance - Compliance and Data Governance Ensure that the migration aligns with all applicable legal, regulatory and compliance standards. Work closely with security and legal teams to ensure information is governed effectively, including GDPR and data retention policies. Stakeholder Engagement and Communication Identify key stakeholders across the organisation, create engagement plans, and communicate business impacts, project goals and progress effectively. Ensure alignment with business needs and foster a positive attitude towards change. User Adoption and Training Collaborate with training teams to develop learning programs, tutorials, and workshops that will help users maximise their use of Microsoft 365 tools like SharePoint, OneDrive and Teams. Elevate user experience by ensuring that Microsoft 365 delivers an intuitive and seamless user experience by working with technical teams to design solutions that meet user requirements and enhance productivity. Person specification Experience & Technical Skills Essential criteria: Significant experience of hands-on in business analysis, particularly in Microsoft 365 implementations, and migrations from Google Workspace. Proven track record in leading enterprise-wide digital transformation projects and managing large-scale IT projects. Ability to see the big picture and create a transformation roadmap that aligns with long-term business goals. Deep knowledge of Microsoft 365 (Exchange, SharePoint, OneDrive and Teams) and familiarity with Google Workspace (Gmail, Google Drive, Docs). Master at building relationships, negotiating priorities, and keeping everyone aligned towards the common goal. Comfortable working in agile environments and driving iterative improvements. Strong interpersonal and communication skills with the ability to influence at all levels. Qualifications and Accreditations Essential criteria: Bachelor's degree in Business, Information Technology, or related field. Certified Business Analysis Professional (CBAP) or equivalent. Desirable criteria: Master's degree preferred. Microsoft 365 Certified. PMP or PRINCE2 Certification. Familiarity with SFIA Framework is a plus.
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Requirements: Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry. Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.
Feb 05, 2026
Full time
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Requirements: Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry. Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.
Clark Resourcing Solutions Ltd
Bellshill, Lanarkshire
CRS are currently assisting a specialist market leading rental company in sourcing a full time Hire / Sales Controller to join the existing team in the Uddingston area. The Hire/Sales controller is required to join an expanding branch to provide full support in all areas of internal sales. This will include customer service, hire transactions and stock takes. Working closely with the internal sales team to achieve business objectives, the role is a pivotal position in ensuring the success of the branch, working alongside the team who support the head of customer services. As Hire/Sales Controller you will be expected to continue to develop and grow existing and new accounts whilst providing an excellent level of customer service. This is a fast moving growing business requiring a candidate who can work efficiently and to timescales on a daily basis. An enthusiastic and customer service orientated individual who has tool or hire experience where possible. Hire Controller responsibilities: Manage own workloads and to prioritise daily activities Confident telephone manner when dealing with customer enquiries Learn the technical aspects of a range of tools Work in a team environment towards specific goals Produce reports Manage customer database Experience: Experience of hire equipment industry and sales is highly desired Demonstrable customer service experience in a fast paced environment Good geographical knowledge of the surrounding Uddingston / Glasgow area would be highly advantageous. Excellent customer service skills with proven experience both face to face and over the telephone Good IT skills and systems knowledge Previous experience in producing branch reports and updating customer databases This is an exciting opportunity to join a front leader with excellent prospects and job stability, during a time that shows great success and expansion within the business.
Feb 05, 2026
Full time
CRS are currently assisting a specialist market leading rental company in sourcing a full time Hire / Sales Controller to join the existing team in the Uddingston area. The Hire/Sales controller is required to join an expanding branch to provide full support in all areas of internal sales. This will include customer service, hire transactions and stock takes. Working closely with the internal sales team to achieve business objectives, the role is a pivotal position in ensuring the success of the branch, working alongside the team who support the head of customer services. As Hire/Sales Controller you will be expected to continue to develop and grow existing and new accounts whilst providing an excellent level of customer service. This is a fast moving growing business requiring a candidate who can work efficiently and to timescales on a daily basis. An enthusiastic and customer service orientated individual who has tool or hire experience where possible. Hire Controller responsibilities: Manage own workloads and to prioritise daily activities Confident telephone manner when dealing with customer enquiries Learn the technical aspects of a range of tools Work in a team environment towards specific goals Produce reports Manage customer database Experience: Experience of hire equipment industry and sales is highly desired Demonstrable customer service experience in a fast paced environment Good geographical knowledge of the surrounding Uddingston / Glasgow area would be highly advantageous. Excellent customer service skills with proven experience both face to face and over the telephone Good IT skills and systems knowledge Previous experience in producing branch reports and updating customer databases This is an exciting opportunity to join a front leader with excellent prospects and job stability, during a time that shows great success and expansion within the business.
Technical Sales Engineer For over 60 years New Haden Pumps Ltd (NHP) has earned and maintained an enviable reputation in engineering and manufacturing packaged pumping stations and associated equipment. Due to the organic growth of the company, we are looking to expand and add key staff to the sales team. The Role: We are seeking a reliable, enthusiastic and flexible Technical Sales Engineer to join our team. Working from our Head Office in Cheadle, Staffordshire and covering the Midlands and Northern parts of the UK as defined by the area sales map. You will have previous experience working within the pumping industry and be familiar with how water utilities, civils structures, facilities management companies and building services utilise pumps. Main Responsibilities: Identify new sales opportunities in different markets and find new customers in designated sales area. Maintain existing relationships within designated sales area and build own client database. Deliver CPDs to consultants (PH and Civil Engineers) and contractors (M&E and Civils). Process quotations in line with customer requirements. Support the internal and external sales teams. Adhere to discounting policy and limits. Maintain call rates and calendar on chosen CRM system as defined by the UK Sales Manager. Follow quality system documentation. Key Tasks: Promote NHP as a business and explain products/services that we offer. Cold call new customers to make contact and arrange meetings. Use initiative to find and create opportunities for NHP. Learn and present CPDs to consultants and contractors. Process quotations in line with customer requirements on in-house computer system. Provide a professional and timely telephone response to any customer query relating to quotations or new enquiries. Follow up quotations with a phone call to the customer to resolve any questions on price, delivery or technical specification. Develop a working relationship with internal/external sales teams to ensure quotation enquiries are handled in a prompt and efficient manner. Develop product and technical knowledge. Abilities: Work with minimum supervision. Read and understand mechanical drawings and technical information. Deal with multiple tasks simultaneously. Numerically accurate. Computer literate - MS Office package including Excel. Communication skills - written, telephone, interpersonal. Positive attitude/ team player. Up to date and accurate record keeping & time keeping. Understanding pump curves and selections. Key Skills: Clean UK driving licence. Sales experience; face to face, over the phone and emails. Estimating skills. Knowledge of engineering, construction and design of packaged pumping stations (private & adoptable). Knowledge of NHP route to market and confident with presenting technical information to consultants and contractors. Knowledge of pumping systems in terms of head and flow calculations. Knowledge of submersible pump applications. Benefits: Competitive salary, based upon experience 25 days holiday plus bank holidays Paid day off for your birthday Pension scheme Westfield Health Cash Plan scheme New Haden Pumps Offering UK and German manufactured equipment, we have established ourselves as one of the leading pump manufacturers, installers and service providers in this country. NHP s head office and manufacturing facility is based in Staffordshire. We have nationwide coverage with a large amount of work being in Central London and the surrounding Home Counties. This role will cover Central and Northern regions, and we have an extensive database of customers including consultants, contractors, facilities management companies and end users within this area. Our key area of expertise is to offer tailor made systems and packages to suit all applications pertaining to building services, civils structures and water utilities. This enables us to offer efficient and trouble-free drainage and sewage solutions to aid consultants and contractors with their design and installation.
Feb 05, 2026
Full time
Technical Sales Engineer For over 60 years New Haden Pumps Ltd (NHP) has earned and maintained an enviable reputation in engineering and manufacturing packaged pumping stations and associated equipment. Due to the organic growth of the company, we are looking to expand and add key staff to the sales team. The Role: We are seeking a reliable, enthusiastic and flexible Technical Sales Engineer to join our team. Working from our Head Office in Cheadle, Staffordshire and covering the Midlands and Northern parts of the UK as defined by the area sales map. You will have previous experience working within the pumping industry and be familiar with how water utilities, civils structures, facilities management companies and building services utilise pumps. Main Responsibilities: Identify new sales opportunities in different markets and find new customers in designated sales area. Maintain existing relationships within designated sales area and build own client database. Deliver CPDs to consultants (PH and Civil Engineers) and contractors (M&E and Civils). Process quotations in line with customer requirements. Support the internal and external sales teams. Adhere to discounting policy and limits. Maintain call rates and calendar on chosen CRM system as defined by the UK Sales Manager. Follow quality system documentation. Key Tasks: Promote NHP as a business and explain products/services that we offer. Cold call new customers to make contact and arrange meetings. Use initiative to find and create opportunities for NHP. Learn and present CPDs to consultants and contractors. Process quotations in line with customer requirements on in-house computer system. Provide a professional and timely telephone response to any customer query relating to quotations or new enquiries. Follow up quotations with a phone call to the customer to resolve any questions on price, delivery or technical specification. Develop a working relationship with internal/external sales teams to ensure quotation enquiries are handled in a prompt and efficient manner. Develop product and technical knowledge. Abilities: Work with minimum supervision. Read and understand mechanical drawings and technical information. Deal with multiple tasks simultaneously. Numerically accurate. Computer literate - MS Office package including Excel. Communication skills - written, telephone, interpersonal. Positive attitude/ team player. Up to date and accurate record keeping & time keeping. Understanding pump curves and selections. Key Skills: Clean UK driving licence. Sales experience; face to face, over the phone and emails. Estimating skills. Knowledge of engineering, construction and design of packaged pumping stations (private & adoptable). Knowledge of NHP route to market and confident with presenting technical information to consultants and contractors. Knowledge of pumping systems in terms of head and flow calculations. Knowledge of submersible pump applications. Benefits: Competitive salary, based upon experience 25 days holiday plus bank holidays Paid day off for your birthday Pension scheme Westfield Health Cash Plan scheme New Haden Pumps Offering UK and German manufactured equipment, we have established ourselves as one of the leading pump manufacturers, installers and service providers in this country. NHP s head office and manufacturing facility is based in Staffordshire. We have nationwide coverage with a large amount of work being in Central London and the surrounding Home Counties. This role will cover Central and Northern regions, and we have an extensive database of customers including consultants, contractors, facilities management companies and end users within this area. Our key area of expertise is to offer tailor made systems and packages to suit all applications pertaining to building services, civils structures and water utilities. This enables us to offer efficient and trouble-free drainage and sewage solutions to aid consultants and contractors with their design and installation.
Overview Come and join us as a customer focused and results driven Category Manager and be part of a hugely successful and friendly Commercial team. As a Commercial Plant Equipment Category Manager, you'll join an established Category function, playing a key role in supporting the business in all things category. You will handle negotiation, procurement, and pricing of all products within your designated Category. Responsibilities Define and manage the category proposition to ensure it delivers a compelling customer offer while achieving sales and profit targets. Own category external supplier relationships, including commercial terms, to ensure all opportunities are maximised. Manage internal department relationships (including sales, operations, supply, finance, marketing, and digital) to align them with the category proposition and development. Collaborate with the Senior Category Manager to define a clear range and pricing hierarchy aimed at a specific customer target market. Manage and develop a Category Assistant / Assistant Category Manager, ensuring they are aligned, motivated, and supported in their career aspirations. This is a hybrid-based role with travel into our head office based in Crick, Northamptonshire, twice a week. You'll live and breathe our Customer First ethos, with a commercial and strategic vision when it comes to Category Management. You'll enjoy working collaboratively with the wider team and you'll be committed to acting with integrity and honesty in everything you do. Qualifications Strong commercial acumen with proven ability in delivering successful category management in similar or junior roles Strong analytical skills and ability on excel / sales reporting A team player with strong communication skills Evidence of working and delivering under pressure Strong analytical and system skills Ability to challenge, develop, and motivate team members. Operates with integrity and awareness of diversity and inclusion Experience managing supplier relationships and delivering compelling customer propositions. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Category Manager, Assistant Category Manager, Procurement Assistant, Procurement Manager, Buying Assistant, Buying Manager, Building, Construction, Trade, Manufacturing, Retail, FMCG or Supermarkets About City Plumbing / Benefits From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Feb 05, 2026
Full time
Overview Come and join us as a customer focused and results driven Category Manager and be part of a hugely successful and friendly Commercial team. As a Commercial Plant Equipment Category Manager, you'll join an established Category function, playing a key role in supporting the business in all things category. You will handle negotiation, procurement, and pricing of all products within your designated Category. Responsibilities Define and manage the category proposition to ensure it delivers a compelling customer offer while achieving sales and profit targets. Own category external supplier relationships, including commercial terms, to ensure all opportunities are maximised. Manage internal department relationships (including sales, operations, supply, finance, marketing, and digital) to align them with the category proposition and development. Collaborate with the Senior Category Manager to define a clear range and pricing hierarchy aimed at a specific customer target market. Manage and develop a Category Assistant / Assistant Category Manager, ensuring they are aligned, motivated, and supported in their career aspirations. This is a hybrid-based role with travel into our head office based in Crick, Northamptonshire, twice a week. You'll live and breathe our Customer First ethos, with a commercial and strategic vision when it comes to Category Management. You'll enjoy working collaboratively with the wider team and you'll be committed to acting with integrity and honesty in everything you do. Qualifications Strong commercial acumen with proven ability in delivering successful category management in similar or junior roles Strong analytical skills and ability on excel / sales reporting A team player with strong communication skills Evidence of working and delivering under pressure Strong analytical and system skills Ability to challenge, develop, and motivate team members. Operates with integrity and awareness of diversity and inclusion Experience managing supplier relationships and delivering compelling customer propositions. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Category Manager, Assistant Category Manager, Procurement Assistant, Procurement Manager, Buying Assistant, Buying Manager, Building, Construction, Trade, Manufacturing, Retail, FMCG or Supermarkets About City Plumbing / Benefits From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Rentokil Pest Control South Africa
Southampton, Hampshire
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Requirements: Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry. Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.
Feb 05, 2026
Full time
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Requirements: Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry. Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.
Nutritional Premixes - Product Developer Hybrid 3 days in the office - Aylesford, Kent Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does Product Developer mean at Prinova? This role is responsible and accountable for scoping, developing and delivering NPD and Innovation solutions that meet our customer needs to the agreed quality, cost and sustainability targets that are legally and regulatory compliant with the launch countries. From concept idea through to supporting implementation either in our own production facilities or via external co manufacturers. Identifying and mitigating risks that may occur during the development and implementation stages and assure that these risks are effectively mitigated and managed throughout the project life cycle. Driving continuous improvement in the process of end-to-end product development and implementation. What s in it for you? Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary bonus Access to flexible pay with Aslan What to expect? • Complete customer product development & internal led innovation projects as assigned. • Continuously build expertise on functional ingredients and nutrients - to be kept up to date on market trends. • Be able to communicate professionally and effectively with our customers to assure robust scoping of all projects. • Provide formulation and Nutrition support to all sections of the business and customers. • Assure during the scoping process that our business truly understands the customer requirements and we can provide accurate indicative costs and approve/reject projects on this basis. • Assure that in the scoping process we agree criteria in the scoping stage for product approval by the customer. • Assure that all product development solutions are designed effectively to meet the customer requirements locked in the scoping stage which will include organoleptic, quality, legal & regulatory, stability and cost. • Be able to design a product formulation from the customer idea whether that is a intermediate pre-mix, nutrition product (human or pet), RTD soft drink, or Dairy alternative product solution and implement it in the final manufacturing site (internal or external). • Where applicable, complete sensory assessment prior to submission to the customer to assure that from an organoleptic perspective the products meet the agreed brief. • Consider the role of the final packaging in the product shelf life based on industrial experience. • Make informed decisions about the product shelf life based on the ingredient list, method of manufacture and final product packaging to be able to advise the customer as to an indicative product shelf life. • Be able to advise customer on methodology to validate product shelf life. • Assist in preparation and training provided to sales representatives and customers. • Work alongside procurement and quality to identify and on board new raw material suppliers to meet customer needs as per the Prinova process. Ensure full approval is completed in a timely manner. • Complete training for the broader team in product development. • Scope and lead trials at our internal manufacturing facility and with third party manufacturers to support product development. (where required) • Prepare for and attend first productions to assure that the manufacturing site is supported and any issues pertaining to the product can be dealt with effectively in a timely manner. (where required) • Provide technical inputs for supplier raw material approval. Does this sound like you? • Have a BSC/MSc in Food Science, Food Chemistry or related field • Experience in end-to-end product development from idea to implementation (ideally 2 years). • Good understanding of ingredient functionality including but not limited to vitamins, minerals, flavours, colours, covering additives, and sweeteners and in the development and manufacture of premixes, nutritional products, RTD beverages and beverage concentrates. • Experience in leading and project managing all technical aspects of a project from scope through to implementation. • Passionate about sustainability and food innovation and a passion for continuous improvement. Interested? We would love to hear from you! Submit your CV by clicking Apply.
Feb 05, 2026
Full time
Nutritional Premixes - Product Developer Hybrid 3 days in the office - Aylesford, Kent Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does Product Developer mean at Prinova? This role is responsible and accountable for scoping, developing and delivering NPD and Innovation solutions that meet our customer needs to the agreed quality, cost and sustainability targets that are legally and regulatory compliant with the launch countries. From concept idea through to supporting implementation either in our own production facilities or via external co manufacturers. Identifying and mitigating risks that may occur during the development and implementation stages and assure that these risks are effectively mitigated and managed throughout the project life cycle. Driving continuous improvement in the process of end-to-end product development and implementation. What s in it for you? Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary bonus Access to flexible pay with Aslan What to expect? • Complete customer product development & internal led innovation projects as assigned. • Continuously build expertise on functional ingredients and nutrients - to be kept up to date on market trends. • Be able to communicate professionally and effectively with our customers to assure robust scoping of all projects. • Provide formulation and Nutrition support to all sections of the business and customers. • Assure during the scoping process that our business truly understands the customer requirements and we can provide accurate indicative costs and approve/reject projects on this basis. • Assure that in the scoping process we agree criteria in the scoping stage for product approval by the customer. • Assure that all product development solutions are designed effectively to meet the customer requirements locked in the scoping stage which will include organoleptic, quality, legal & regulatory, stability and cost. • Be able to design a product formulation from the customer idea whether that is a intermediate pre-mix, nutrition product (human or pet), RTD soft drink, or Dairy alternative product solution and implement it in the final manufacturing site (internal or external). • Where applicable, complete sensory assessment prior to submission to the customer to assure that from an organoleptic perspective the products meet the agreed brief. • Consider the role of the final packaging in the product shelf life based on industrial experience. • Make informed decisions about the product shelf life based on the ingredient list, method of manufacture and final product packaging to be able to advise the customer as to an indicative product shelf life. • Be able to advise customer on methodology to validate product shelf life. • Assist in preparation and training provided to sales representatives and customers. • Work alongside procurement and quality to identify and on board new raw material suppliers to meet customer needs as per the Prinova process. Ensure full approval is completed in a timely manner. • Complete training for the broader team in product development. • Scope and lead trials at our internal manufacturing facility and with third party manufacturers to support product development. (where required) • Prepare for and attend first productions to assure that the manufacturing site is supported and any issues pertaining to the product can be dealt with effectively in a timely manner. (where required) • Provide technical inputs for supplier raw material approval. Does this sound like you? • Have a BSC/MSc in Food Science, Food Chemistry or related field • Experience in end-to-end product development from idea to implementation (ideally 2 years). • Good understanding of ingredient functionality including but not limited to vitamins, minerals, flavours, colours, covering additives, and sweeteners and in the development and manufacture of premixes, nutritional products, RTD beverages and beverage concentrates. • Experience in leading and project managing all technical aspects of a project from scope through to implementation. • Passionate about sustainability and food innovation and a passion for continuous improvement. Interested? We would love to hear from you! Submit your CV by clicking Apply.
Nutritional Premixes - Product Developer (Maternity Cover) Hybrid 3 days in the office - Aylesford, Kent Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does Product Developer mean at Prinova? This role is responsible and accountable for scoping, developing and delivering NPD and Innovation solutions that meet our customer needs to the agreed quality, cost and sustainability targets that are legally and regulatory compliant with the launch countries. From concept idea through to supporting implementation either in our own production facilities or via external co manufacturers. Identifying and mitigating risks that may occur during the development and implementation stages and assure that these risks are effectively mitigated and managed throughout the project life cycle. Driving continuous improvement in the process of end-to-end product development and implementation. What s in it for you? Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary bonus Access to flexible pay with Aslan What to expect? • Complete customer product development & internal led innovation projects as assigned. • Continuously build expertise on functional ingredients and nutrients - to be kept up to date on market trends. • Be able to communicate professionally and effectively with our customers to assure robust scoping of all projects. • Provide formulation and Nutrition support to all sections of the business and customers. • Assure during the scoping process that our business truly understands the customer requirements and we can provide accurate indicative costs and approve/reject projects on this basis. • Assure that in the scoping process we agree criteria in the scoping stage for product approval by the customer. • Assure that all product development solutions are designed effectively to meet the customer requirements locked in the scoping stage which will include organoleptic, quality, legal & regulatory, stability and cost. • Be able to design a product formulation from the customer idea whether that is a intermediate pre-mix, nutrition product (human or pet), RTD soft drink, or Dairy alternative product solution and implement it in the final manufacturing site (internal or external). • Where applicable, complete sensory assessment prior to submission to the customer to assure that from an organoleptic perspective the products meet the agreed brief. • Consider the role of the final packaging in the product shelf life based on industrial experience. • Make informed decisions about the product shelf life based on the ingredient list, method of manufacture and final product packaging to be able to advise the customer as to an indicative product shelf life. • Be able to advise customer on methodology to validate product shelf life. • Assist in preparation and training provided to sales representatives and customers. • Work alongside procurement and quality to identify and on board new raw material suppliers to meet customer needs as per the Prinova process. Ensure full approval is completed in a timely manner. • Complete training for the broader team in product development. • Scope and lead trials at our internal manufacturing facility and with third party manufacturers to support product development. (where required) • Prepare for and attend first productions to assure that the manufacturing site is supported and any issues pertaining to the product can be dealt with effectively in a timely manner. (where required) • Provide technical inputs for supplier raw material approval. Does this sound like you? • Have a BSC/MSc in Food Science, Food Chemistry or related field • Experience in end-to-end product development from idea to implementation (ideally 2 years). • Good understanding of ingredient functionality including but not limited to vitamins, minerals, flavours, colours, covering additives, and sweeteners and in the development and manufacture of premixes, nutritional products, RTD beverages and beverage concentrates. • Experience in leading and project managing all technical aspects of a project from scope through to implementation. • Passionate about sustainability and food innovation and a passion for continuous improvement. Interested? We would love to hear from you! Submit your CV by clicking Apply.
Feb 05, 2026
Contractor
Nutritional Premixes - Product Developer (Maternity Cover) Hybrid 3 days in the office - Aylesford, Kent Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does Product Developer mean at Prinova? This role is responsible and accountable for scoping, developing and delivering NPD and Innovation solutions that meet our customer needs to the agreed quality, cost and sustainability targets that are legally and regulatory compliant with the launch countries. From concept idea through to supporting implementation either in our own production facilities or via external co manufacturers. Identifying and mitigating risks that may occur during the development and implementation stages and assure that these risks are effectively mitigated and managed throughout the project life cycle. Driving continuous improvement in the process of end-to-end product development and implementation. What s in it for you? Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary bonus Access to flexible pay with Aslan What to expect? • Complete customer product development & internal led innovation projects as assigned. • Continuously build expertise on functional ingredients and nutrients - to be kept up to date on market trends. • Be able to communicate professionally and effectively with our customers to assure robust scoping of all projects. • Provide formulation and Nutrition support to all sections of the business and customers. • Assure during the scoping process that our business truly understands the customer requirements and we can provide accurate indicative costs and approve/reject projects on this basis. • Assure that in the scoping process we agree criteria in the scoping stage for product approval by the customer. • Assure that all product development solutions are designed effectively to meet the customer requirements locked in the scoping stage which will include organoleptic, quality, legal & regulatory, stability and cost. • Be able to design a product formulation from the customer idea whether that is a intermediate pre-mix, nutrition product (human or pet), RTD soft drink, or Dairy alternative product solution and implement it in the final manufacturing site (internal or external). • Where applicable, complete sensory assessment prior to submission to the customer to assure that from an organoleptic perspective the products meet the agreed brief. • Consider the role of the final packaging in the product shelf life based on industrial experience. • Make informed decisions about the product shelf life based on the ingredient list, method of manufacture and final product packaging to be able to advise the customer as to an indicative product shelf life. • Be able to advise customer on methodology to validate product shelf life. • Assist in preparation and training provided to sales representatives and customers. • Work alongside procurement and quality to identify and on board new raw material suppliers to meet customer needs as per the Prinova process. Ensure full approval is completed in a timely manner. • Complete training for the broader team in product development. • Scope and lead trials at our internal manufacturing facility and with third party manufacturers to support product development. (where required) • Prepare for and attend first productions to assure that the manufacturing site is supported and any issues pertaining to the product can be dealt with effectively in a timely manner. (where required) • Provide technical inputs for supplier raw material approval. Does this sound like you? • Have a BSC/MSc in Food Science, Food Chemistry or related field • Experience in end-to-end product development from idea to implementation (ideally 2 years). • Good understanding of ingredient functionality including but not limited to vitamins, minerals, flavours, colours, covering additives, and sweeteners and in the development and manufacture of premixes, nutritional products, RTD beverages and beverage concentrates. • Experience in leading and project managing all technical aspects of a project from scope through to implementation. • Passionate about sustainability and food innovation and a passion for continuous improvement. Interested? We would love to hear from you! Submit your CV by clicking Apply.
As Head of Engineering you will report to the Global Head, Digital and Engineering. This is a fantastic opportunity to play a key role in a fast-paced, friendly working environment. You will have get the opportunity to be involved in varied and challenging work, you will be working in an open and supportive environment, to deliver outstanding results. nxzen's people are our success, and we work as one team. No day is every the same and you will have the opportunity to work with a fantastic team of highly technical award-winning individuals who deliver nxzen's award winning digital and technical service offerings to gas, power network and water utility companies. The Role This is a fantastic opportunity for someone who thrives working independently, takes ownership of Utilities Engineering Services unit. The Head of Engineering (Electricity) will lead technical strategy, engineering design, and project execution for large-scale energy initiatives in Power Generation, Transmission, Distribution, and Renewable sectors across Europe. The position involves direct management of a team and oversight of Project Design Delivery, Implementation, Presales, and Business Development activities. This role requires strong expertise in the European power sector, including grid regulations, electricity markets, renewable integration, and energy transition technologies. The ideal candidate has deep technical experience, leadership capabilities, and the ability to advise clients on complex engineering and regulatory challenges. Key Responsibilities Define and lead the engineering vision for electricity projects across generation, transmission, distribution, Renewables and Grid modernization. Lead the Engineering Services portfolio for planning, designing, and implementing power systems, including HV/EHV substations, transmission lines, cables, and renewable power plants with storage. Evaluate new technologies such as smart grids, HVDC systems, energy storage, hydrogen integration, and digitalization solutions Provide expert consultancy on EU energy regulations, market frameworks, cross-border power flows, and decarbonisation pathways. Ensure internal alignment within UK & Global Team on project/bid proposal plans/proposal, and cost structures. Strategically address client needs, enhancing customer experience and satisfaction. Proactively engage with perspective Utility Client for supporting the needs of technical solutions through effective networking with key stakeholders. Oversee full project life cycle: feasibility studies, conceptual design, detailed engineering, procurement, commissioning support and operational support. Manage multi-disciplinary engineering teams across multiple European regions in large scale project implementation. Ensure all projects comply with UK / EU standards and national grid codes. Conduct risk assessments, techno-economic analyses, and due diligence for investments. Present detailed project plans to clients, securing buy-in and ensuring stakeholder alignment from both client and company sides. Ensure timely delivery of all project commitments in accordance with contractual agreements. Monitor project performance, anticipate potential challenges, and implement mitigation strategies. Establish engineering best practices, quality control, and technical standards. Skills &Experience The ideal candidate will have over 20+ years of experience delivering impactful engagement for multiple clients. You should have expertise in Technical Design Management, Strategic Design Development & Execution and managing multiple stakeholders particularly in UK and Europe in Generation, Transmission, Distribution or Renewable sector. Let's solve your operational challenges together Whether you're upgrading your SCADA systems, accelerating decarbonisation, or strengthening your asset performance, nxzen helps you build infrastructure that's resilient by design.
Feb 05, 2026
Full time
As Head of Engineering you will report to the Global Head, Digital and Engineering. This is a fantastic opportunity to play a key role in a fast-paced, friendly working environment. You will have get the opportunity to be involved in varied and challenging work, you will be working in an open and supportive environment, to deliver outstanding results. nxzen's people are our success, and we work as one team. No day is every the same and you will have the opportunity to work with a fantastic team of highly technical award-winning individuals who deliver nxzen's award winning digital and technical service offerings to gas, power network and water utility companies. The Role This is a fantastic opportunity for someone who thrives working independently, takes ownership of Utilities Engineering Services unit. The Head of Engineering (Electricity) will lead technical strategy, engineering design, and project execution for large-scale energy initiatives in Power Generation, Transmission, Distribution, and Renewable sectors across Europe. The position involves direct management of a team and oversight of Project Design Delivery, Implementation, Presales, and Business Development activities. This role requires strong expertise in the European power sector, including grid regulations, electricity markets, renewable integration, and energy transition technologies. The ideal candidate has deep technical experience, leadership capabilities, and the ability to advise clients on complex engineering and regulatory challenges. Key Responsibilities Define and lead the engineering vision for electricity projects across generation, transmission, distribution, Renewables and Grid modernization. Lead the Engineering Services portfolio for planning, designing, and implementing power systems, including HV/EHV substations, transmission lines, cables, and renewable power plants with storage. Evaluate new technologies such as smart grids, HVDC systems, energy storage, hydrogen integration, and digitalization solutions Provide expert consultancy on EU energy regulations, market frameworks, cross-border power flows, and decarbonisation pathways. Ensure internal alignment within UK & Global Team on project/bid proposal plans/proposal, and cost structures. Strategically address client needs, enhancing customer experience and satisfaction. Proactively engage with perspective Utility Client for supporting the needs of technical solutions through effective networking with key stakeholders. Oversee full project life cycle: feasibility studies, conceptual design, detailed engineering, procurement, commissioning support and operational support. Manage multi-disciplinary engineering teams across multiple European regions in large scale project implementation. Ensure all projects comply with UK / EU standards and national grid codes. Conduct risk assessments, techno-economic analyses, and due diligence for investments. Present detailed project plans to clients, securing buy-in and ensuring stakeholder alignment from both client and company sides. Ensure timely delivery of all project commitments in accordance with contractual agreements. Monitor project performance, anticipate potential challenges, and implement mitigation strategies. Establish engineering best practices, quality control, and technical standards. Skills &Experience The ideal candidate will have over 20+ years of experience delivering impactful engagement for multiple clients. You should have expertise in Technical Design Management, Strategic Design Development & Execution and managing multiple stakeholders particularly in UK and Europe in Generation, Transmission, Distribution or Renewable sector. Let's solve your operational challenges together Whether you're upgrading your SCADA systems, accelerating decarbonisation, or strengthening your asset performance, nxzen helps you build infrastructure that's resilient by design.
3. HEAD OF CUSTOMER SERVICES# HEAD OF CUSTOMER SERVICES Location: Department: Contract: , Salary: £40,000-£45,000 : We offer a range of benefits, including 33 days of annual holiday, 40% off Wilton Bradley and Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events. Working Hours: 40 hours per week. Monday to Friday Details Job Role We're looking for an experienced Head of Customer Services to lead and develop our multi-channel customer service operation. This role has full responsibility for customer experience delivery, operational performance and team development across warranty/after-sales support and B2C ecommerce channels.You'll be instrumental in shaping how our customers experience our brands, driving service excellence, operational efficiency and continuous improvement in a high-volume, seasonal environment. What You'll Be Doing Lead the customer service strategy in line with overall business objectives Develop and deliver the annual department plan, roadmap and performance targets Manage, coach and develop a multi-channel customer service team Oversee customer interactions across phone, email, live chat, social media and online reviews Drive a high-performance, customer-focused culture Manage departmental budgets, resources and structure to deliver excellent service within agreed costs Define, monitor and optimise KPIs and performance metrics for a high-volume contact centre Use data and reporting to identify trends, risks and improvement opportunities Plan and resource effectively for seasonal peaks and periods of high demand Develop initiatives to generate incremental revenue through customer service channels Ensure compliance with all relevant legal, regulatory and quality standards Work closely with internal teams and external partners to improve customer outcomes Act as a role model for delivering consistently high-quality customer service Adhere to stated policies and procedures Any other tasks deemed by the Company to be necessary for the successful completion of the role What We're Looking For Proven experience leading customer service teams in a retail, ecommerce or consumer-facing environment Background in high-volume or complex contact centre operations Experience building, developing and improving customer service functions Strong process improvement and change management capability Commercial awareness with experience managing budgets and resources Good understanding of CRM platforms, contact centre tools and service technologies What we're looking for (cont'd) Confident using data and reporting to drive performance Excellent communication and stakeholder management skills Calm, resilient and effective in a fast-paced environment Highly organised, proactive and able to work independently Degree-level qualification preferred (or equivalent relevant experience) Opportunity to shape and develop customer service during a period of growth Broad remit across people, process, performance and technology Collaborative and supportive working environment BenefitsAt the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.Join us and experience the many benefits of being part of our team!If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.Alternatively, please , sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL . Apply for this positionFor enquiries please contact us at . DownloadsThe Job Specification and Application Form documents require Adobe Reader to view. Please if not installed. Wilton Bradley is not responsibly for any fault or issue relating to the use of AdobeReader.
Feb 05, 2026
Full time
3. HEAD OF CUSTOMER SERVICES# HEAD OF CUSTOMER SERVICES Location: Department: Contract: , Salary: £40,000-£45,000 : We offer a range of benefits, including 33 days of annual holiday, 40% off Wilton Bradley and Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events. Working Hours: 40 hours per week. Monday to Friday Details Job Role We're looking for an experienced Head of Customer Services to lead and develop our multi-channel customer service operation. This role has full responsibility for customer experience delivery, operational performance and team development across warranty/after-sales support and B2C ecommerce channels.You'll be instrumental in shaping how our customers experience our brands, driving service excellence, operational efficiency and continuous improvement in a high-volume, seasonal environment. What You'll Be Doing Lead the customer service strategy in line with overall business objectives Develop and deliver the annual department plan, roadmap and performance targets Manage, coach and develop a multi-channel customer service team Oversee customer interactions across phone, email, live chat, social media and online reviews Drive a high-performance, customer-focused culture Manage departmental budgets, resources and structure to deliver excellent service within agreed costs Define, monitor and optimise KPIs and performance metrics for a high-volume contact centre Use data and reporting to identify trends, risks and improvement opportunities Plan and resource effectively for seasonal peaks and periods of high demand Develop initiatives to generate incremental revenue through customer service channels Ensure compliance with all relevant legal, regulatory and quality standards Work closely with internal teams and external partners to improve customer outcomes Act as a role model for delivering consistently high-quality customer service Adhere to stated policies and procedures Any other tasks deemed by the Company to be necessary for the successful completion of the role What We're Looking For Proven experience leading customer service teams in a retail, ecommerce or consumer-facing environment Background in high-volume or complex contact centre operations Experience building, developing and improving customer service functions Strong process improvement and change management capability Commercial awareness with experience managing budgets and resources Good understanding of CRM platforms, contact centre tools and service technologies What we're looking for (cont'd) Confident using data and reporting to drive performance Excellent communication and stakeholder management skills Calm, resilient and effective in a fast-paced environment Highly organised, proactive and able to work independently Degree-level qualification preferred (or equivalent relevant experience) Opportunity to shape and develop customer service during a period of growth Broad remit across people, process, performance and technology Collaborative and supportive working environment BenefitsAt the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 40% off online products from Wilton Bradley and TII Brands.We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.Join us and experience the many benefits of being part of our team!If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.Alternatively, please , sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL . Apply for this positionFor enquiries please contact us at . DownloadsThe Job Specification and Application Form documents require Adobe Reader to view. Please if not installed. Wilton Bradley is not responsibly for any fault or issue relating to the use of AdobeReader.
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
Feb 05, 2026
Full time
About us HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland. HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty. Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers. Please see our website for more information. Job title Head of LABC Warranty Sales Location Home-based Division Commercial Reporting to Commercial Director Job Purpose Reporting directly to the Commercial Director, this role will be responsible for formulating, developing and implementing the agreed plans for the Local Authority Building Control Warranty (LABCW) relationship, in order to grow the LABCW portfolio, generate sustainable and profitable growth. Responsible for leading the LABCW Sales team, they will deliver new business acquisition whilst maintaining the required high standards of the business to deliver our proposition. This role will be central to developing the relationship with the LABC membership body as well as LABC organizations at a regional level. This role will be required to work with stakeholders (internal and external) up to and including Board Level and will therefore require an extremely knowledgeable, commercially astute, experienced and dynamic individual with outstanding written and verbal skills together with the ability to adapt communication styles to enable collaborative and successful working relationships at all levels. In addition to leading on the strategic development of the LABC account ensuring their needs are met, the role will also be responsible for managing and coordinating the involvement of all key MD Group functional colleagues to ensure LABC are supported and their requirements met. Key Responsibilities Client Relationship Management: Accountable for the strategic development of LABC relationships working at senior and Board level to ensure alignment with key business objectives and that LABC needs are met Develop and maintain strong, trusted relationships with key decision-makers across the LABC matrix, ensuring high levels of customer satisfaction and loyalty. Accountable for the development and implementation of the LABC strategy that will enable the successful achievement of business and financial objectives and targets, and attain the desired financial growth in the identified target sectors Account Planning and Management: Develop strategic account plans, and execute sales strategies to drive revenue growth and expand the company's footprint within LABC Conduct regular business reviews, analyse client needs, and develop tailored solutions to meet LABC needs, ensuring alignment with the company's offerings and strategic objectives. Sales and Revenue Growth: Lead and develop the LABC Sales Team, so that productive and mutually beneficial relationships are engendered and strategically developed to maximise future business opportunities and maximise return on HSB Building Warranty's investment. Undertake regular performance appraisals with all reporting team members, identifying individual development needs of team members to ensure performance is addressed effectively and promptly Effectively coach and mentor the LABC sales team to a highly resourceful and experienced team that can deliver a high standard of service to LABC clients and customers. Ensure the CRM/Pipeline, commercial collateral is fully utilised and updated to accurately document profiles and contacts, detail potential future business opportunities and monitor progress and completion of business opportunities Ensure the team are always compliant with HSB Building Warranty business standards, processes and procedures and that revised procedures to meeting changing compliance requirements are effectively implemented Stakeholder Management: Build and maintain strong relationships with internal stakeholders, to ensure seamless delivery of our proposition to LABC. Ensure key business functions have clear understanding and objectives around the agreed delivery promises for LABC clients/customers. Head of LABCW Sales will conduct regular internal review meetings where our internal performance across all business functions is discussed against our commitments to LABC. Actions taken and monitored to improve our service delivery/proposition. Ensuring a team approach Is taken to the management of key LABC stakeholders. Engaging appropriate stakeholders directly with LABC and its clients to widen and deepen our relationship. Proposition Development and Market Insight: Working with Marketing, lead the development and ongoing refresh of a value proposition for LABC Delivering a proposition that makes it "Easy to do business with us" Strategically and continually review market trends and competitor activity to identify: opportunities which will maximize our market presence and provide sustainable financial profit monitor any threats within the market and interpret the potential impact on MD Groups service delivery and the LABC offering. Skills & Experience Strong sales and relationship management experience gained in relevant insurance environment. Strong strategic account management development capability Strong commercial awareness with demonstrable negotiation and influencing skills Ability to build and maintain strong client relationships Comprehensive understanding of insurance business processes Exceptional internal stakeholder management, Demonstrable coaching and mentoring experience Strategic and business planning experience Experience of high-level decision making Demonstrable management and leadership experience with ability to inspire and motivate team members to achieve exceptional results Excellent interpersonal and communication skills Qualifications and Educational Requirements: CII Level 3 Certificate in Insurance desirable Personal Attributes Confident and assertive, with a strong sense of self-awareness and emotional intelligence Demonstrated integrity and trustworthiness, with a proven track record of acting with transparency, honesty, ownership, and accountability Self-motivated with a proactive approach to problem-solving and decision-making Collaborative approach to business goals and team targets Pragmatic decision-maker with analytical and reasoning skills Resilience and adaptability, with the ability to navigate complex and ambiguous situations Diversity, Equity & Inclusion At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Benefits 25 days Annual Leave + Bank Holidays + Well-being days 10% Employer Pension contribution, with the opportunity to join a salary sacrifice scheme Eligibility for an Annual Bonus Private Medical Insurance (PMI) Life Assurance (PHI) Hybrid Working available, with office in Birkenhead, Manchester and London
Hygiene Lead Peterborough, UK Reporting to the Quality Manager, the Hygiene Lead will oversee all hygiene activities at McCormick Peterborough facility, ensuring compliance with quality, food safety, and operational standards. The role is responsible for developing, validating, and implementing sanitation procedures (including SOPs, CIP methods, and chemical selection) and delivering related training. MAIN RESPONSIBILITIES Manages CIP (Cleaning in Place) process, responsible for CIP optimalisation, lead improvements programmes related to cleaning in place. Oversees the plant sanitation and GMP compliance through managing the pest control and environmental control programs and assuring appropriate corrective actions when gaps exist. Leads and manages the plantwide sanitation program to achieve key indicator results that support the site strategic objectives, goals, strategies and measures. Provide guidance and develop technical expertise in appropriate personnel with regard to sanitation and hygienic design and controls. Collaborates with facility departments to define sanitation activities and resources needed to ensure completion of Master Sanitation Schedule (MSS). Provides direction and supports the daily management and work prioritization of direct reports across shifts. Collaborate with cross-functional partners to improve sanitation programs, procedures, and metrics. Conduct cleaning, CIP and allergen validations. Provides support, including training, troubleshooting, and some maintenance, to the production sanitation systems, equipment, and tools. CANDIDATE PROFILE Relevant experience in the food, beverage, flavor, ingredient and/or pharmaceutical manufacturing industry. Hands-on experience working on manufactuirng site with implemented Cleaning in Place (CIP) method with relevant cleaning systems. Previous supervisory experience with strong leadership and team development skills. Advanced working knowledge in sanitation, HACCP, microbiology, pest control and quality systems. Degree in Food Science, Sanitation, Food Safety or a related technical field of study in the applied sciences. Strong experience in sanitation services and hygiene management. Proficient in SAP and MES systems. Strong communicator with the ability to influence and lead change across functions. COMPANY At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales., the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers. While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 50 locations in 27 countries and 135 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Schwartz. At McCormick, we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
Feb 05, 2026
Full time
Hygiene Lead Peterborough, UK Reporting to the Quality Manager, the Hygiene Lead will oversee all hygiene activities at McCormick Peterborough facility, ensuring compliance with quality, food safety, and operational standards. The role is responsible for developing, validating, and implementing sanitation procedures (including SOPs, CIP methods, and chemical selection) and delivering related training. MAIN RESPONSIBILITIES Manages CIP (Cleaning in Place) process, responsible for CIP optimalisation, lead improvements programmes related to cleaning in place. Oversees the plant sanitation and GMP compliance through managing the pest control and environmental control programs and assuring appropriate corrective actions when gaps exist. Leads and manages the plantwide sanitation program to achieve key indicator results that support the site strategic objectives, goals, strategies and measures. Provide guidance and develop technical expertise in appropriate personnel with regard to sanitation and hygienic design and controls. Collaborates with facility departments to define sanitation activities and resources needed to ensure completion of Master Sanitation Schedule (MSS). Provides direction and supports the daily management and work prioritization of direct reports across shifts. Collaborate with cross-functional partners to improve sanitation programs, procedures, and metrics. Conduct cleaning, CIP and allergen validations. Provides support, including training, troubleshooting, and some maintenance, to the production sanitation systems, equipment, and tools. CANDIDATE PROFILE Relevant experience in the food, beverage, flavor, ingredient and/or pharmaceutical manufacturing industry. Hands-on experience working on manufactuirng site with implemented Cleaning in Place (CIP) method with relevant cleaning systems. Previous supervisory experience with strong leadership and team development skills. Advanced working knowledge in sanitation, HACCP, microbiology, pest control and quality systems. Degree in Food Science, Sanitation, Food Safety or a related technical field of study in the applied sciences. Strong experience in sanitation services and hygiene management. Proficient in SAP and MES systems. Strong communicator with the ability to influence and lead change across functions. COMPANY At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better. Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales., the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers. While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 50 locations in 27 countries and 135 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Schwartz. At McCormick, we have over a 100-year legacy based on our Power of People principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
