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Be our senior technical expert and role model within our engineering team. Lead on architectural input, help shape the direction but be close enough to provide hands-on development, raising standards through mentoring, innovation and leading on technical excellence. You will support the growth and development of the team, guiding them in applying modern engineering practices including TDD, CI/CD and code quality gates. Lead in complex technical design, contribute to technical roadmaps, POCs and solution proposals, whilst developing and maintaining high quality, secure and scalable software. Promote collaboration and accountability, working with Product, QA and Devops in an Agile environment. You will likely be a Salesforce Certified Administrator (ADM201) and Salesforce Platform I Developer (Platform Developer II desirable) with 2 3+ years of hands-on experience with Apex, SOQL/SOSL, Lightning Web Components (LWC), and Aura Components, with experience building and maintaining custom objects, triggers, batch jobs, asynchronous processing, and declarative automation. You will work and gain broad exposure to a number of areas including: OmniStudio / Communications Cloud: FlexCards, OmniScripts, DataRaptors, and Integration Procedures. Understanding of EPC (Enterprise Product Catalog) and telecom data models is a plus Salesforce CPQ: Hands-on experience with Salesforce CPQ configuration and customization. Understanding of quote-to-cash processes and CPQ automation (rules, pricing, approvals) APIs & Integration: Strong experience with Salesforce REST and SOAP APIs, Platform Events, and external system integrations. Able to develop and maintain scalable, secure integration patterns DevOps & Testing: Proficient in version control (e.g., Gitlab), change sets, or SFDX-based development. Writes comprehensive unit tests and supports QA in integration testing. Familiar with CI/CD pipelines and deployment tools (e.g., Gearset, Copado) Experience working in telecoms, broadband, or managed network service industries or familiarity with subscription billing, order management, and provisioning workflows would be highly desirable. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

Senior CCaaS Engineer (UC/Telephony) Full Time Permanent Hybrid - London SE1 (min 1 day per week onsite) £70-85K basic + benefits (5% pension, 25 days hols, life insurance, medical cover) Are you an experienced Senior CCaaS Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior CCaaS Engineer for a global IT services and consultancy client of ours. Our client: They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone or Genesys. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact centre solutions for enterprise clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration: . Deliver CRM and third-party app integrations using REST or SOAP APIs. . Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). . Conduct testing and validation of integration use cases. Technical Leadership: . Serve as an escalation point for complex contact centre infrastructure issues. . Mentor and support junior engineers and technical consultants. . Contribute to solution design documentation, handovers, and client technical briefings. Client Collaboration: . Participate in technical discovery workshops and requirement-gathering sessions. . Align solution architecture to client business goals. . Communicate clearly with technical and non-technical stakeholders. Qualifications: Required Skills & Experience: . 5yrs+ hands-on in telecoms or VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in NICE CXone, Genesys Cloud, Cisco Collaboration, or Avaya. . Exposure to ITIL, TOGAF, or Agile project environments. . Experience in industries with regulatory requirements (eg, finance, healthcare). Working Conditions: . May require evening and weekend work during key implementation phases. . Flexibility to travel to client sites as needed. Some of the benefits include: Healthcare and dental insurance Company pension is matched up to 5% 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days Life assurance - 4 x annual salary Cycle to work scheme Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.