At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. About the OPPORTUNITY Are you drawn to the idea of collaborating with a team that is trusted and valued? Come join a leading employer and be embraced by a team that fosters a nurturing culture and atmosphere, allowing you to flourish whilst providing flexibility to manage life outside of work. We are looking for Commercial Officer to join us. Working with the Commercial Function supporting our Integrated Defence and Autonomous Systems (IDAS) team, where your contribution will ensure the best commercial outcomes for the Customer and the business whilst contributing to the support of the Australian Defence Forces. This opportunity is available at our Edinburgh Parks, SA office and open to hybrid work, flexibility and 9 day fortnight PRINCIPAL ACCOUNTABILITIES Develop and manage the commercial relationship with the customer community Manage and resolve customer queries and issues in areas of responsibility, escalating significant problems as appropriate Prepare bids in line with the Life Cycle Management and the Request for Bid Approval process Review, draft, negotiate and finalise contracts and commercial agreements and support with complex contracts Manage commercial contracts and the commercial elements of the Life Cycle Management and Request for Bid Approval process within own possession Adopt clear understandings with suppliers of both technical and commercial issues to ensure that business arrangements minimise risk. Propose and review complex terms and conditions to ensure that BAE Systems Australia Business interests are protected Support Procurement and Supply Chain colleagues in the preparation of sub-contract terms and conditions as required Work with the internal legal team and external legal advisors as required to ensure all contracts have the necessary legal input/governance Manage the implementation of procedures and controls within the specified area to ensure compliance with commercial policies Provide advice on commercial policy to managers and non-commercial staff making the case for the added value of these processes Draft moderately complex contracts / agreements with little supervision About YOU You'll have: Previous experience in a similar role Flexible with a lean in approach Team orientation with a high level of written and oral communication skills including the ability to communicate clearly with internal and external stakeholders of all levels and from a range of disciplines A curious mind-set An ability to work as part of a team or independently with little supervision and guidance and using your own experience, judgement and initiative Adept at building and maintaining excellent relationships with internal and external stakeholders Computer literacy, with intermediate knowledge of MS Suite. Familiarity with tools like SharePoint and Oracle is desirable Eligibility to obtain and maintain Government Security Clearance Please submit your application and advise in your covering letter which role you are interested in. We believe in hiring for potential, we know that some candidate hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply. About US You will joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best. As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. We are proud to be recognised as an employer of choice for women by WORK180. Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant. To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: Clearances As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances. International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.
Feb 27, 2026
Full time
At BAE Systems Australia Do interesting work that MATTERS ENJOY what you do GROW your career Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. About the OPPORTUNITY Are you drawn to the idea of collaborating with a team that is trusted and valued? Come join a leading employer and be embraced by a team that fosters a nurturing culture and atmosphere, allowing you to flourish whilst providing flexibility to manage life outside of work. We are looking for Commercial Officer to join us. Working with the Commercial Function supporting our Integrated Defence and Autonomous Systems (IDAS) team, where your contribution will ensure the best commercial outcomes for the Customer and the business whilst contributing to the support of the Australian Defence Forces. This opportunity is available at our Edinburgh Parks, SA office and open to hybrid work, flexibility and 9 day fortnight PRINCIPAL ACCOUNTABILITIES Develop and manage the commercial relationship with the customer community Manage and resolve customer queries and issues in areas of responsibility, escalating significant problems as appropriate Prepare bids in line with the Life Cycle Management and the Request for Bid Approval process Review, draft, negotiate and finalise contracts and commercial agreements and support with complex contracts Manage commercial contracts and the commercial elements of the Life Cycle Management and Request for Bid Approval process within own possession Adopt clear understandings with suppliers of both technical and commercial issues to ensure that business arrangements minimise risk. Propose and review complex terms and conditions to ensure that BAE Systems Australia Business interests are protected Support Procurement and Supply Chain colleagues in the preparation of sub-contract terms and conditions as required Work with the internal legal team and external legal advisors as required to ensure all contracts have the necessary legal input/governance Manage the implementation of procedures and controls within the specified area to ensure compliance with commercial policies Provide advice on commercial policy to managers and non-commercial staff making the case for the added value of these processes Draft moderately complex contracts / agreements with little supervision About YOU You'll have: Previous experience in a similar role Flexible with a lean in approach Team orientation with a high level of written and oral communication skills including the ability to communicate clearly with internal and external stakeholders of all levels and from a range of disciplines A curious mind-set An ability to work as part of a team or independently with little supervision and guidance and using your own experience, judgement and initiative Adept at building and maintaining excellent relationships with internal and external stakeholders Computer literacy, with intermediate knowledge of MS Suite. Familiarity with tools like SharePoint and Oracle is desirable Eligibility to obtain and maintain Government Security Clearance Please submit your application and advise in your covering letter which role you are interested in. We believe in hiring for potential, we know that some candidate hesitate if they don't tick all the boxes. If this role interests you, but you don't meet all the criteria, we still encourage you to apply. About US You will joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best. As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. We welcome applicants from all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience; and strongly encourage applications from Aboriginal and Torres Strait Islander people for all positions. We are proud to be recognised as an employer of choice for women by WORK180. Awarded the 2024 Quarter 1 Benchmarcx Triple R- Excellence In Candidate Experience Certification. As a member of the Circle Back Initiative we commit to respond to every applicant. To learn more about our competitive employee benefits, flexibility, other employment opportunities and what to expect from our recruitment process please visit: Clearances As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances. International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Feb 27, 2026
Full time
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Feb 27, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Job Title: Part-Time HR Manager Location: Leicester Hours: Part-time, flexible (30 hours per week, Monday to Friday) Type: Permanent Salary: The pro-rated salary for this role is £36,000 - £40,000 per annum, dependent on experience, based on 30 hours per week About the Role Our client is a well-established, highly respected and growing accountancy practice. They are seeking an experienced and proactive HR Manager to lead and develop their people strategy. This role is central to building a positive workplace culture, ensuring compliance with employment legislation, and supporting partners, managers, and employees across the firm. The HR Manager will act as a trusted advisor to senior leadership while managing day-to-day HR operations and driving continuous improvement across all people-related practices. Key Responsibilities . Lead the full employee lifecycle, from recruitment and onboarding through to exit processes . Manage recruitment for trainee, qualified, and senior professional roles . Advise partners and managers on employee relations, performance management, disciplinaries, and grievances . Ensure compliance with UK employment legislation and professional standards . Develop and maintain HR policies and procedures appropriate for a regulated professional services environment . Support learning and development, CPD, and career progression frameworks . Oversee performance review and appraisal processes . Maintain accurate HR records and produce management reports . Work with PeopleHR software to improve usage and understanding across the firm . Support employee engagement initiatives and nominations in collaboration with partners About You . Proven HR management experience, ideally within accountancy, professional services, or another regulated environment . Strong working knowledge of UK employment law . Confident advising senior managers, including partners . Practical, discreet, and commercially aware . Excellent communication and organisational skills . Able to balance employee advocacy with business needs Qualifications & Experience . CIPD Level 5 or above (or equivalent) preferred . Proven experience in a senior HR role, ideally as an HR Manager . Strong knowledge of employment law, HR policies, and best practice Benefits The HR Manager role offers a competitive benefits package, including: . Competitive market-rate salary . Salary sacrifice schemes . Performance and career development support . Open-plan office environment . Death in service benefit . Free onsite parking . Healthshield . 34 days' holiday (with the option to purchase additional days) . Private health insurance
Feb 27, 2026
Full time
Job Title: Part-Time HR Manager Location: Leicester Hours: Part-time, flexible (30 hours per week, Monday to Friday) Type: Permanent Salary: The pro-rated salary for this role is £36,000 - £40,000 per annum, dependent on experience, based on 30 hours per week About the Role Our client is a well-established, highly respected and growing accountancy practice. They are seeking an experienced and proactive HR Manager to lead and develop their people strategy. This role is central to building a positive workplace culture, ensuring compliance with employment legislation, and supporting partners, managers, and employees across the firm. The HR Manager will act as a trusted advisor to senior leadership while managing day-to-day HR operations and driving continuous improvement across all people-related practices. Key Responsibilities . Lead the full employee lifecycle, from recruitment and onboarding through to exit processes . Manage recruitment for trainee, qualified, and senior professional roles . Advise partners and managers on employee relations, performance management, disciplinaries, and grievances . Ensure compliance with UK employment legislation and professional standards . Develop and maintain HR policies and procedures appropriate for a regulated professional services environment . Support learning and development, CPD, and career progression frameworks . Oversee performance review and appraisal processes . Maintain accurate HR records and produce management reports . Work with PeopleHR software to improve usage and understanding across the firm . Support employee engagement initiatives and nominations in collaboration with partners About You . Proven HR management experience, ideally within accountancy, professional services, or another regulated environment . Strong working knowledge of UK employment law . Confident advising senior managers, including partners . Practical, discreet, and commercially aware . Excellent communication and organisational skills . Able to balance employee advocacy with business needs Qualifications & Experience . CIPD Level 5 or above (or equivalent) preferred . Proven experience in a senior HR role, ideally as an HR Manager . Strong knowledge of employment law, HR policies, and best practice Benefits The HR Manager role offers a competitive benefits package, including: . Competitive market-rate salary . Salary sacrifice schemes . Performance and career development support . Open-plan office environment . Death in service benefit . Free onsite parking . Healthshield . 34 days' holiday (with the option to purchase additional days) . Private health insurance
Liberty Recruitment Group is thrilled to be partnering with a highly regarded local employer who truly values their people, to recruit a Part time HR Advisor, based in Southampton on a fixed-term contract until September 2026. This is a brilliant opportunity to join a supportive, values-driven organisation where people and culture are at the heart of everything they do. As HR Advisor, you ll provide hands-on HR support across the business, guiding Line Managers on everything from onboarding and employee relations to performance management, and talent development. You ll also play a key role in shaping the organisation s HR strategies, embedding culture and values across all teams. What you ll be doing: Employee Relations casework - conduct, capability, grievances, probationary reviews and performance management Advice and guidance on absence management - long and short-term sickness, flexible working and sabbaticals Developing the Wellbeing programme across the business to ensure it remains high on our agenda The potential to create, develop and maintain HR practices & policies, to support our People strategy may also be required What we re looking for: Minimum 3 years generalist HR experience CIPD Level 5 qualified Confident, approachable, and passionate about supporting people and developing talent This is a fantastic chance to make a real difference in a collaborative environment, with a supportive team and a focus on employee wellbeing. This role is offered on a part time basis of 32 hours paying £27,705 pro-rata. The full-time equivalent salary would be £34,632. There is also hybrid working available (typically 2 days per week) If this sounds like your next move, get in touch with The Liberty Recruitment Group today!
Feb 27, 2026
Full time
Liberty Recruitment Group is thrilled to be partnering with a highly regarded local employer who truly values their people, to recruit a Part time HR Advisor, based in Southampton on a fixed-term contract until September 2026. This is a brilliant opportunity to join a supportive, values-driven organisation where people and culture are at the heart of everything they do. As HR Advisor, you ll provide hands-on HR support across the business, guiding Line Managers on everything from onboarding and employee relations to performance management, and talent development. You ll also play a key role in shaping the organisation s HR strategies, embedding culture and values across all teams. What you ll be doing: Employee Relations casework - conduct, capability, grievances, probationary reviews and performance management Advice and guidance on absence management - long and short-term sickness, flexible working and sabbaticals Developing the Wellbeing programme across the business to ensure it remains high on our agenda The potential to create, develop and maintain HR practices & policies, to support our People strategy may also be required What we re looking for: Minimum 3 years generalist HR experience CIPD Level 5 qualified Confident, approachable, and passionate about supporting people and developing talent This is a fantastic chance to make a real difference in a collaborative environment, with a supportive team and a focus on employee wellbeing. This role is offered on a part time basis of 32 hours paying £27,705 pro-rata. The full-time equivalent salary would be £34,632. There is also hybrid working available (typically 2 days per week) If this sounds like your next move, get in touch with The Liberty Recruitment Group today!
Financial Accountant Based: Hybrid with offices based in High Wycombe Term: Permanent, Full time Salary: £65000-£75000 pa + excellent benefits The Role: Focusrite plc is an award-winning audio technology company encompassing thirteen established brands, and developing products for both professional and home recording studios. We're looking for an ACA-qualified Accountant to join the team as a Group Financial Accountant supporting external statutory reporting, IFRS technical accounting, tax and treasury issues within the Group Finance team. The ideal candidate will be ACA qualified, having trained in practice, possess a strong grounding in IFRS technical accounting, have experience of working in, or with, a multi-national or listed company, and demonstrate excellent attention to detail and analytical capability. The position provides a unique opportunity to take ownership of statutory and technical accounting processes within a fast-paced and evolving group environment. Main Duties and Responsibilities: Financial Accounting Take responsibility over the Group's annual and half year reports processes and lead the projects, including: Preparing consolidated IFRS statutory accounts and disclosures Ensure that the Group's financial statements and annual report is delivered to a high standard with relevant disclosures in a timely manner Act as a key contact for external auditors and assist in the co-ordination of the annual and interim audit and ensuring that all auditor queries are satisfactorily addressed Preparing technical accounting memos for Audit Committee in line with IFRS Production of Group wide accounting policies and maintenance of the Group Finance Manual Act as the Group's technical accounting expert and assist the Management Accounting team in operating entities with any queries on accounting treatment in line with IFRS Management of the Group's internal control programme including the internal control declaration process Be responsible for the preparation of all UK based entities financial statements and to ensure that these are filed in advance of the deadline Be responsible for the accounting for share based payments including preparing the budget and updated forecasts for the group Support of outsourced tax providers Support with accounting for current and deferred tax across the group Completion of tax packs for external tax adviser Support preparation of corporation tax computations for all Group companies Assist with maintenance and implementation of group transfer pricing policy Treasury Maintain relevant hedge documentation Understand impact of FX on group reporting and provide recommendations for management of relevant risks Stakeholder Management Collaborate effectively with senior finance leaders, regional finance teams, tax, treasury, and external advisors Communicate complex accounting matters clearly to non-financial stakeholders and executive management Experience and Skills Required: Qualified ACA with audit background Strong grounding in IFRS technical accounting Experience of working in, or with, a multi-national or listed company Multi-currency group consolidation Strong analytical and IT skills particularly in Excel Experience of NetSuite and Microsoft BI will be advantage Be a strong, effective communicator, with a proven ability to build relationships Ability to communicate with the Board and non-financial individuals alike Have a high level of personal motivation and initiative with the ability to work to tight deadlines in a flexible and evolving work environment Actively seeks to improve processes making them more effective and efficient A high level of attention to detail About Us Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - we make music easy to make'. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For'. The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
Feb 27, 2026
Full time
Financial Accountant Based: Hybrid with offices based in High Wycombe Term: Permanent, Full time Salary: £65000-£75000 pa + excellent benefits The Role: Focusrite plc is an award-winning audio technology company encompassing thirteen established brands, and developing products for both professional and home recording studios. We're looking for an ACA-qualified Accountant to join the team as a Group Financial Accountant supporting external statutory reporting, IFRS technical accounting, tax and treasury issues within the Group Finance team. The ideal candidate will be ACA qualified, having trained in practice, possess a strong grounding in IFRS technical accounting, have experience of working in, or with, a multi-national or listed company, and demonstrate excellent attention to detail and analytical capability. The position provides a unique opportunity to take ownership of statutory and technical accounting processes within a fast-paced and evolving group environment. Main Duties and Responsibilities: Financial Accounting Take responsibility over the Group's annual and half year reports processes and lead the projects, including: Preparing consolidated IFRS statutory accounts and disclosures Ensure that the Group's financial statements and annual report is delivered to a high standard with relevant disclosures in a timely manner Act as a key contact for external auditors and assist in the co-ordination of the annual and interim audit and ensuring that all auditor queries are satisfactorily addressed Preparing technical accounting memos for Audit Committee in line with IFRS Production of Group wide accounting policies and maintenance of the Group Finance Manual Act as the Group's technical accounting expert and assist the Management Accounting team in operating entities with any queries on accounting treatment in line with IFRS Management of the Group's internal control programme including the internal control declaration process Be responsible for the preparation of all UK based entities financial statements and to ensure that these are filed in advance of the deadline Be responsible for the accounting for share based payments including preparing the budget and updated forecasts for the group Support of outsourced tax providers Support with accounting for current and deferred tax across the group Completion of tax packs for external tax adviser Support preparation of corporation tax computations for all Group companies Assist with maintenance and implementation of group transfer pricing policy Treasury Maintain relevant hedge documentation Understand impact of FX on group reporting and provide recommendations for management of relevant risks Stakeholder Management Collaborate effectively with senior finance leaders, regional finance teams, tax, treasury, and external advisors Communicate complex accounting matters clearly to non-financial stakeholders and executive management Experience and Skills Required: Qualified ACA with audit background Strong grounding in IFRS technical accounting Experience of working in, or with, a multi-national or listed company Multi-currency group consolidation Strong analytical and IT skills particularly in Excel Experience of NetSuite and Microsoft BI will be advantage Be a strong, effective communicator, with a proven ability to build relationships Ability to communicate with the Board and non-financial individuals alike Have a high level of personal motivation and initiative with the ability to work to tight deadlines in a flexible and evolving work environment Actively seeks to improve processes making them more effective and efficient A high level of attention to detail About Us Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - we make music easy to make'. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For'. The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 27, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Senior HR Advisor Location: North Yorkshire Salary: £40,000 - £45,000 Start: Start ASAP Type: 12 months FTC/ Hybrid At the company they are currently looking for an experienced Senior HR Advisor to join a large established business in North Yorkshire for a period of 12 months. Reporting to the Head of HR, you will be responsible for supporting a broad range of HR generalist activities whilst driving the HR agenda alongside the wider HR team. This is an exciting role, working within a fast-paced environment across a region. The HR Advisor is responsible for the following: Provide advice and guidance to managers and employees across multiple sites on all HR policies, practices and procedures. Work with managers and stakeholders to provide advice and support with all people related issues including managing complex disciplinary, grievance, performance, policy and pensions etc Maintain up to date knowledge of current and impending legislation and case law, identifying and addressing any impact on policies and procedures Providing leadership, coaching and professional development to HR Advisors Working with the wider HR team to support on HR projects appropriately, these could range from restructuring, systems, reward & benefits, health and wellbeing etc Ensure employee absenteeism is monitored and reported monthly and any issues are dealt with at the earliest opportunity. Provide a high-quality service and act as a trusted HR Advisor whilst building credible stakeholder relationships Analysing data and service level agreements, identifying gaps and making suggestions for improvements Providing coaching and development for managers, helping them to improve capability to manage and foster a high performing culture Develop and maintain effective stakeholder relationships both internally and externally Manage relationship with trade unions. They are looking for people with the following skills and experience Ideally CIPD level 5 qualified or working towards Proven experience of working as a HR Advisor, ideally gained in a unionised environment Strong knowledge of UK employment law and managing complex ER cases Experience of supporting change projects, redundancy, restructure would be ideal Strong experience of building relationships and managing stakeholder You will need a full UK driver s license for this position as there will be occasional travel in this role to other sites. To Apply If you feel you are a suitable candidate and would like to work for this company, please do not hesitate to apply.
Feb 27, 2026
Contractor
Senior HR Advisor Location: North Yorkshire Salary: £40,000 - £45,000 Start: Start ASAP Type: 12 months FTC/ Hybrid At the company they are currently looking for an experienced Senior HR Advisor to join a large established business in North Yorkshire for a period of 12 months. Reporting to the Head of HR, you will be responsible for supporting a broad range of HR generalist activities whilst driving the HR agenda alongside the wider HR team. This is an exciting role, working within a fast-paced environment across a region. The HR Advisor is responsible for the following: Provide advice and guidance to managers and employees across multiple sites on all HR policies, practices and procedures. Work with managers and stakeholders to provide advice and support with all people related issues including managing complex disciplinary, grievance, performance, policy and pensions etc Maintain up to date knowledge of current and impending legislation and case law, identifying and addressing any impact on policies and procedures Providing leadership, coaching and professional development to HR Advisors Working with the wider HR team to support on HR projects appropriately, these could range from restructuring, systems, reward & benefits, health and wellbeing etc Ensure employee absenteeism is monitored and reported monthly and any issues are dealt with at the earliest opportunity. Provide a high-quality service and act as a trusted HR Advisor whilst building credible stakeholder relationships Analysing data and service level agreements, identifying gaps and making suggestions for improvements Providing coaching and development for managers, helping them to improve capability to manage and foster a high performing culture Develop and maintain effective stakeholder relationships both internally and externally Manage relationship with trade unions. They are looking for people with the following skills and experience Ideally CIPD level 5 qualified or working towards Proven experience of working as a HR Advisor, ideally gained in a unionised environment Strong knowledge of UK employment law and managing complex ER cases Experience of supporting change projects, redundancy, restructure would be ideal Strong experience of building relationships and managing stakeholder You will need a full UK driver s license for this position as there will be occasional travel in this role to other sites. To Apply If you feel you are a suitable candidate and would like to work for this company, please do not hesitate to apply.
US & UK Assistant Tax Manager US & UK Assistant Tax Manager London Permanent role Hybrid We are recruiting on behalf of a boutique US/UK tax advisory firm based in London s Pall Mall. The firm is highly regarded for its specialist expertise and is one of the few practices able to provide comprehensive wealth and tax planning advice to US persons living in the UK. This is an excellent opportunity for an experienced US/UK private client tax professional to take on a key role within a growing and collaborative team, working with a high-quality international client base. Key Responsibilities - Actively managing a portfolio of clients, ensuring US and UK personal tax compliance obligations are met accurately and within deadlines. - Coordinating and requesting client information required to prepare US and UK tax returns. - Reviewing tax returns and supporting work prepared by junior members of the team, providing guidance and feedback where appropriate. - Building and maintaining strong client relationships, acting as a trusted point of contact and identifying opportunities for additional services and business development. - Identifying technical issues, risks and planning considerations, and clearly communicating these to senior team members. - Managing the financial aspects of client engagements, including monitoring budgets and fee recovery. Skills & Experience - A minimum of 4+ years experience in US/UK private client tax, ideally gained within a professional services environment. - Experience working with High-Net-Worth Individuals, including private equity executives and business owner clients. - Qualified member of the Association of Taxation Technicians (ATT) and Enrolled Agent (EA) status. - Hands-on experience using CCH Axcess or CCH ProSystem for the preparation of US tax returns. - Proven ability to proactively manage a client portfolio while working closely with both senior and junior colleagues. - Strong IT skills, with confidence using Microsoft Office and tax software packages. - Well organised, with the ability to prioritise workloads and meet tight and competing deadlines. - A strong team player with excellent interpersonal and communication skills. Benefits - 25 days annual leave per annum. - Discretionary annual Summer Bonus. - Annual Christmas bonus equivalent to one week s salary. - Salary Sacrifice Pension Scheme, with auto-enrolment subject to eligibility (Employer contribution: 5%; Employee contribution: 3%). - Private Medical Insurance following completion of three months service. - Death in Service cover at four times annual salary. If you are interested in this role and are looking to develop your career within a specialist, boutique advisory firm, we would be delighted to hear from you. Please apply with your CV, and a member of our recruitment team will contact you to discuss the role in confidence.
Feb 27, 2026
Full time
US & UK Assistant Tax Manager US & UK Assistant Tax Manager London Permanent role Hybrid We are recruiting on behalf of a boutique US/UK tax advisory firm based in London s Pall Mall. The firm is highly regarded for its specialist expertise and is one of the few practices able to provide comprehensive wealth and tax planning advice to US persons living in the UK. This is an excellent opportunity for an experienced US/UK private client tax professional to take on a key role within a growing and collaborative team, working with a high-quality international client base. Key Responsibilities - Actively managing a portfolio of clients, ensuring US and UK personal tax compliance obligations are met accurately and within deadlines. - Coordinating and requesting client information required to prepare US and UK tax returns. - Reviewing tax returns and supporting work prepared by junior members of the team, providing guidance and feedback where appropriate. - Building and maintaining strong client relationships, acting as a trusted point of contact and identifying opportunities for additional services and business development. - Identifying technical issues, risks and planning considerations, and clearly communicating these to senior team members. - Managing the financial aspects of client engagements, including monitoring budgets and fee recovery. Skills & Experience - A minimum of 4+ years experience in US/UK private client tax, ideally gained within a professional services environment. - Experience working with High-Net-Worth Individuals, including private equity executives and business owner clients. - Qualified member of the Association of Taxation Technicians (ATT) and Enrolled Agent (EA) status. - Hands-on experience using CCH Axcess or CCH ProSystem for the preparation of US tax returns. - Proven ability to proactively manage a client portfolio while working closely with both senior and junior colleagues. - Strong IT skills, with confidence using Microsoft Office and tax software packages. - Well organised, with the ability to prioritise workloads and meet tight and competing deadlines. - A strong team player with excellent interpersonal and communication skills. Benefits - 25 days annual leave per annum. - Discretionary annual Summer Bonus. - Annual Christmas bonus equivalent to one week s salary. - Salary Sacrifice Pension Scheme, with auto-enrolment subject to eligibility (Employer contribution: 5%; Employee contribution: 3%). - Private Medical Insurance following completion of three months service. - Death in Service cover at four times annual salary. If you are interested in this role and are looking to develop your career within a specialist, boutique advisory firm, we would be delighted to hear from you. Please apply with your CV, and a member of our recruitment team will contact you to discuss the role in confidence.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Feb 27, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Company Description About Hilton-Baird Financial Solutions Founded in 1997, Hilton-Baird Financial Solutions is an award-winning, FCA-authorised commercial finance broker. We help businesses of all sizes unlock working capital by introducing the most suitable funding solutions from a wide range of banks and independent lenders. With deep expertise in the invoice finance sector and broader commercial finance landscape, we've supported thousands of UK businesses in overcoming cash flow challenges and achieving growth. Hilton-Baird is part of FRP Advisory Group, a leading national business advisory firm with 35 offices and more than 850 team members, including over 100 Partners, across the UK and overseas. We're a group that values clarity, integrity, and considered thinking - and we're always looking for talented people to help our clients make confident, informed decisions. Job Description Role Description This is an outbound consultative telesales role, contacting businesses to introduce our services and deliver new business opportunities to our brokerage team. Purpose of role Hilton-Baird Financial Solutions, a multi-award-winning commercial finance broker, is looking for hard working and driven individuals to join our team of Funding Consultants and help UK businesses secure the finance they need to operate and flourish. As an integral member of our telemarketing team, the Outbound Relationship Associate's primary role is to generate new business opportunities. You will be responsible for contacting businesses on our database to introduce our services as a commercial finance broker, managing your own diary, establishing rapports with key decision makers at these businesses and building a sales pipeline full of relevant and engaged prospects. We hire for attitude and aptitude above all else. If you possess the drive and determination to succeed, we will teach you the skills you need to prosper within this challenging and rewarding role. Our ethos is one of partnership - both externally and internally. The more value each individual adds to our clients and our business, the more value they receive in return. Key responsibilities Generate new business opportunities through cold and warm telephone calling Introduce our company and services to a variety of businesses and ascertain if there is any current or longer-term funding requirement Complete a full fact-find, which involves gathering information on the business and discussing the options available to them Ensure compliance with all procedures, policies and wider regulations (FCA, GDPR etc.) Manage and develop your own diary in order to meet touchstones Build relationships and rapport to gain valuable insights and important information, in a compliant manner Maintain the highest level of quality, integrity and professionalism in an effective yet courteous manner Perform against touchstones, set across your Balanced Scorecard Attend and engage in regular team meetings, contributing as appropriate Maintain a detailed and accurate record of all business dialogue Any duty you may be asked to perform as part of a special project Qualifications Educated to GCSE standard or above A background in finance, business, or telemarketing is preferred Excellent communication skills and telephone manner Ability to learn quickly, digest information and possess the will to excel in the role High level of attention to detail Determination and drive to meet touchstones A good level of business acumen Proven team player with excellent interpersonal skills Able to work on their own initiative and as part of a team Driven, hard worker Punctual and reliable Computer proficiency - Word, Excel, Outlook and SalesLogix or a similar CRM System What we offer A vibrant, enjoyable and committed workplace with hybrid / flexible working Rewarding and uncapped discretionary bonus structure Profit-related pay after completing a full financial year (May to April) Life Assurance benefits 25 days holiday (excluding bank holidays) FRP pension scheme after three months' service. Further details will be provided following commencement of employment Ongoing training both internally and externally - we invest and take great interest in our employees' personal development The opportunity to be an integral part of a company that makes a real difference to UK SME and corporate businesses and works collaboratively with our partners Opportunities to develop your skills and enhance your career within or alongside our parent company, FRP Annual flu vaccination Employee Assistance Programme Flexible Benefits Scheme, with the option to enhance core benefits and select additional optional benefits Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
Feb 27, 2026
Full time
Company Description About Hilton-Baird Financial Solutions Founded in 1997, Hilton-Baird Financial Solutions is an award-winning, FCA-authorised commercial finance broker. We help businesses of all sizes unlock working capital by introducing the most suitable funding solutions from a wide range of banks and independent lenders. With deep expertise in the invoice finance sector and broader commercial finance landscape, we've supported thousands of UK businesses in overcoming cash flow challenges and achieving growth. Hilton-Baird is part of FRP Advisory Group, a leading national business advisory firm with 35 offices and more than 850 team members, including over 100 Partners, across the UK and overseas. We're a group that values clarity, integrity, and considered thinking - and we're always looking for talented people to help our clients make confident, informed decisions. Job Description Role Description This is an outbound consultative telesales role, contacting businesses to introduce our services and deliver new business opportunities to our brokerage team. Purpose of role Hilton-Baird Financial Solutions, a multi-award-winning commercial finance broker, is looking for hard working and driven individuals to join our team of Funding Consultants and help UK businesses secure the finance they need to operate and flourish. As an integral member of our telemarketing team, the Outbound Relationship Associate's primary role is to generate new business opportunities. You will be responsible for contacting businesses on our database to introduce our services as a commercial finance broker, managing your own diary, establishing rapports with key decision makers at these businesses and building a sales pipeline full of relevant and engaged prospects. We hire for attitude and aptitude above all else. If you possess the drive and determination to succeed, we will teach you the skills you need to prosper within this challenging and rewarding role. Our ethos is one of partnership - both externally and internally. The more value each individual adds to our clients and our business, the more value they receive in return. Key responsibilities Generate new business opportunities through cold and warm telephone calling Introduce our company and services to a variety of businesses and ascertain if there is any current or longer-term funding requirement Complete a full fact-find, which involves gathering information on the business and discussing the options available to them Ensure compliance with all procedures, policies and wider regulations (FCA, GDPR etc.) Manage and develop your own diary in order to meet touchstones Build relationships and rapport to gain valuable insights and important information, in a compliant manner Maintain the highest level of quality, integrity and professionalism in an effective yet courteous manner Perform against touchstones, set across your Balanced Scorecard Attend and engage in regular team meetings, contributing as appropriate Maintain a detailed and accurate record of all business dialogue Any duty you may be asked to perform as part of a special project Qualifications Educated to GCSE standard or above A background in finance, business, or telemarketing is preferred Excellent communication skills and telephone manner Ability to learn quickly, digest information and possess the will to excel in the role High level of attention to detail Determination and drive to meet touchstones A good level of business acumen Proven team player with excellent interpersonal skills Able to work on their own initiative and as part of a team Driven, hard worker Punctual and reliable Computer proficiency - Word, Excel, Outlook and SalesLogix or a similar CRM System What we offer A vibrant, enjoyable and committed workplace with hybrid / flexible working Rewarding and uncapped discretionary bonus structure Profit-related pay after completing a full financial year (May to April) Life Assurance benefits 25 days holiday (excluding bank holidays) FRP pension scheme after three months' service. Further details will be provided following commencement of employment Ongoing training both internally and externally - we invest and take great interest in our employees' personal development The opportunity to be an integral part of a company that makes a real difference to UK SME and corporate businesses and works collaboratively with our partners Opportunities to develop your skills and enhance your career within or alongside our parent company, FRP Annual flu vaccination Employee Assistance Programme Flexible Benefits Scheme, with the option to enhance core benefits and select additional optional benefits Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
Senior HR Advisor Based in Kirkcaldy hybrid working available Full Time Permanent role Salary up to 47,000 per annum + benefits Search Consultancy are delighted to be partnered with a leading business in Fife to recruit this key Advisor role within their HR team. The successful candidate will be responsible for providing comprehensive business-wide HR support across a wide range of HR functions. Duties involved in this role will include: Providing a comprehensive HR advisory service to colleagues & line managers across the business Building strong relationships with colleague across the business, providing HR guidance, advice and support with all HR-related matters Working closely with line managers across the firm on employee relations queries, disciplinaries, grievances and absence management - ensuring documentation guidelines are followed at all times Supporting line managers with performance reviews, ensuring that training & development needs are identified & appropriate training provided Providing support alongside the wider HR team on the company's ongoing organisational change project Various other ad hoc HR duties as & when required In order to be considered for this role your skills and experience should include: Extensive previous generalist experience within an HR role at Advisor level or above - this experience is ESSENTIAL CIPD qualified candidates would be preferred, although this is not essential Strong organisational and time management skills - with the ability to multi-task & prioritise a sometimes very busy workload First class communication skills, both written & verbal - with the ability to influence & advise at Senior level Solid IT skills including the use of MS Office If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 27, 2026
Full time
Senior HR Advisor Based in Kirkcaldy hybrid working available Full Time Permanent role Salary up to 47,000 per annum + benefits Search Consultancy are delighted to be partnered with a leading business in Fife to recruit this key Advisor role within their HR team. The successful candidate will be responsible for providing comprehensive business-wide HR support across a wide range of HR functions. Duties involved in this role will include: Providing a comprehensive HR advisory service to colleagues & line managers across the business Building strong relationships with colleague across the business, providing HR guidance, advice and support with all HR-related matters Working closely with line managers across the firm on employee relations queries, disciplinaries, grievances and absence management - ensuring documentation guidelines are followed at all times Supporting line managers with performance reviews, ensuring that training & development needs are identified & appropriate training provided Providing support alongside the wider HR team on the company's ongoing organisational change project Various other ad hoc HR duties as & when required In order to be considered for this role your skills and experience should include: Extensive previous generalist experience within an HR role at Advisor level or above - this experience is ESSENTIAL CIPD qualified candidates would be preferred, although this is not essential Strong organisational and time management skills - with the ability to multi-task & prioritise a sometimes very busy workload First class communication skills, both written & verbal - with the ability to influence & advise at Senior level Solid IT skills including the use of MS Office If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Associate Director of Planning Associate Director, Planning (Multiple Locations) Locations: Key locations including Guildford, Lewes, Cirencester and Shrewsbury Contract: Permanent, Full-Time Salary: Competitive + excellent benefits About the Opportunity We are working with an established national UK property consultancy with a historic reputation for combining deep local market expertise with strategic, commercially-driven planning and land advisory services. The business operates through a network of 50+ offices across England and Scotland , providing specialist support in residential, commercial, rural and strategic land sectors, and forms part of a wider global real estate group with international reach and resources.This is a key senior planning appointment , with hiring focused in key locations including Guildford, Lewes, Cirencester and Shrewsbury , offering the opportunity to lead challenging and varied planning projects, shape planning strategy, and contribute to the growth of a respected national planning team. The Role As an Associate Director, Planning , you will be responsible for: Leading a range of planning applications, appeals and Local Plan matters . Advising landowners, developers and land promoters on planning strategy and delivery. Leading your own projects from inception to successful completion. Supporting senior colleagues with complex cases and contributing to practice development initiatives. Building long-term client relationships and, over time, developing your own client base. You will operate within a supportive, collaborative multidisciplinary environment with access to expertise in development management, estate management, strategic land and wider commercial property teams. What We're Looking For Essential Requirements MRTPI qualified (Chartered Town Planner) with demonstrable career progression and planning delivery experience. Strong client-facing skills with the ability to manage stakeholders at all levels. Excellent written and verbal communication and reporting skills. The ability to work well within a team while managing competing priorities and deadlines. A proactive, commercially astute individual with a flexible, solution-orientated approach. Competencies Agility in managing multiple tasks and shifting priorities. Initiative and self-motivation with minimal supervision. Commercial awareness with a focus on delivering high standards of client service. Strong organisational skills, including time and budget management. A commitment to continuous professional improvement and quality delivery. Person Specification A natural team player with the aspiration to build a strong professional reputation and local profile. The ability to form and maintain effective relationships with clients, colleagues, advisors and external partners. Strong project management skills with a track record of delivering successful planning outcomes in a timely manner. Professional Skills & Qualifications Chartered membership of the RTPI . Excellent research and analytical capabilities. High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet research. Benefits Package Our client offers an award-winning benefits programme designed to support and reward employees, including: Health & Leisure Private medical insurance 27 days annual leave + public holidays (option to purchase up to 5 additional days) Health screening and wellbeing support Gym and leisure discounts Cycle-to-work scheme Eye care vouchers Travel and retail discounts Volunteering opportunities Social events, sports teams and charity involvement Financial & Professional Workplace pension Company car allowance Life assurance at 8 basic salary Group income protection (long-term disability) Interest-free season ticket loan Bonus scheme eligibility Share incentive plan Financial planning and mortgage advice support Why This Role Matters This is a rare opportunity to join a truly national planning team that combines deep local insight with strategic land advisory capability, trusted by private estates, developers and institutional clients alike. The successful candidate will enjoy a high level of autonomy, the chance to work on diverse schemes across residential, mixed-use and strategic land portfolios, and the platform to accelerate their professional profile.
Feb 27, 2026
Full time
Associate Director of Planning Associate Director, Planning (Multiple Locations) Locations: Key locations including Guildford, Lewes, Cirencester and Shrewsbury Contract: Permanent, Full-Time Salary: Competitive + excellent benefits About the Opportunity We are working with an established national UK property consultancy with a historic reputation for combining deep local market expertise with strategic, commercially-driven planning and land advisory services. The business operates through a network of 50+ offices across England and Scotland , providing specialist support in residential, commercial, rural and strategic land sectors, and forms part of a wider global real estate group with international reach and resources.This is a key senior planning appointment , with hiring focused in key locations including Guildford, Lewes, Cirencester and Shrewsbury , offering the opportunity to lead challenging and varied planning projects, shape planning strategy, and contribute to the growth of a respected national planning team. The Role As an Associate Director, Planning , you will be responsible for: Leading a range of planning applications, appeals and Local Plan matters . Advising landowners, developers and land promoters on planning strategy and delivery. Leading your own projects from inception to successful completion. Supporting senior colleagues with complex cases and contributing to practice development initiatives. Building long-term client relationships and, over time, developing your own client base. You will operate within a supportive, collaborative multidisciplinary environment with access to expertise in development management, estate management, strategic land and wider commercial property teams. What We're Looking For Essential Requirements MRTPI qualified (Chartered Town Planner) with demonstrable career progression and planning delivery experience. Strong client-facing skills with the ability to manage stakeholders at all levels. Excellent written and verbal communication and reporting skills. The ability to work well within a team while managing competing priorities and deadlines. A proactive, commercially astute individual with a flexible, solution-orientated approach. Competencies Agility in managing multiple tasks and shifting priorities. Initiative and self-motivation with minimal supervision. Commercial awareness with a focus on delivering high standards of client service. Strong organisational skills, including time and budget management. A commitment to continuous professional improvement and quality delivery. Person Specification A natural team player with the aspiration to build a strong professional reputation and local profile. The ability to form and maintain effective relationships with clients, colleagues, advisors and external partners. Strong project management skills with a track record of delivering successful planning outcomes in a timely manner. Professional Skills & Qualifications Chartered membership of the RTPI . Excellent research and analytical capabilities. High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet research. Benefits Package Our client offers an award-winning benefits programme designed to support and reward employees, including: Health & Leisure Private medical insurance 27 days annual leave + public holidays (option to purchase up to 5 additional days) Health screening and wellbeing support Gym and leisure discounts Cycle-to-work scheme Eye care vouchers Travel and retail discounts Volunteering opportunities Social events, sports teams and charity involvement Financial & Professional Workplace pension Company car allowance Life assurance at 8 basic salary Group income protection (long-term disability) Interest-free season ticket loan Bonus scheme eligibility Share incentive plan Financial planning and mortgage advice support Why This Role Matters This is a rare opportunity to join a truly national planning team that combines deep local insight with strategic land advisory capability, trusted by private estates, developers and institutional clients alike. The successful candidate will enjoy a high level of autonomy, the chance to work on diverse schemes across residential, mixed-use and strategic land portfolios, and the platform to accelerate their professional profile.
Belfast, Northern Ireland, United Kingdom People Operations Business Partner Location: Belfast, Hybrid (3 days in office) Full Time, Permanent As the People Operations Business Partner in Belfast, you will be the heartbeat of our Northern Ireland presence. This is a high-impact role where you will bridge the gap between global strategy and local execution. You aren't just running HR processes; you are a strategic partner to our Site Lead, a guardian of our culture, and the primary ambassador for our employer brand in the Belfast market. What you'll do: Strategic Business Partnership Act as the primary People Partner to the Belfast Site Lead and local management, providing coaching, talent planning, and operational support to drive site effectiveness. Align local objectives with the Global People Roadmap, ensuring seamless execution of initiatives across the region. Talent Acquisition & Employer Branding Be the "Face of EverQuote" in Belfast, actively networking and building relationships within the local talent ecosystem to attract top-tier candidates. Partner with the Global Recruitment team to provide local context, lead high-touch candidate experiences, and ensure our "Belfast Story" is compelling and authentic. Represent the company at local tech meetups, university fairs, and industry events to build a robust talent pipeline. Global HRIS Implementation & Support Serve as the Belfast Lead for our Global HRIS project, representing the specific needs, data requirements, and nuances of the Northern Ireland site during design and rollout. Ensure local data integrity and compliance within the system while training the Belfast team on new tools. Employee Engagement & Culture Design and lead local initiatives that drive a high-performance, inclusive culture. Manage engagement surveys and turn the data into action plans that improve the day-to-day experience in Belfast. Lead site-specific events designed to support employee engagement and relationship building across the team. Operational Excellence & Compliance Manage the full employee lifecycle for the Belfast team (onboarding, performance cycles, offboarding). Ensure all HR activities comply with UK/Northern Ireland employment law (GDPR, Fair Employment monitoring, etc.). Partner with the global team on benefits administration, payroll coordination, and localized policy. Trusted Employee Relations and Advocacy Act as the dedicated "Culture Guardian" and problem-solver for the site, proactively managing employee relations with an emphasis on empathy, fair resolution, and maintaining a high-trust environment. In partnership with the Global Head of People, serve as a trusted advisor to both managers and employees, navigating complex interpersonal dynamics with a coaching-first mindset to ensure every voice is heard and valued. Who You Are Experience: 5+ years in HR/People Ops, ideally within a scaling tech or global matrix environment. The "Belfast Ambassador": You are well-connected in the local market and comfortable being the "voice" of the company at events or on LinkedIn. Systems Mindset: Previous experience with HRIS implementations and a keen eye for how local data fits into global architecture. Relationship Builder: The ability to influence stakeholders at a distance (Global) while being a visible, approachable leader locally. Proactive Problem Solver: You come to the Global Head of People and Site Lead with proposed solutions, not just problems. Why Join Us? Own the Site Identity: You have the autonomy to define what it means to work at our Belfast site. Influence the Architecture: You help build the systems you use. High Visibility: Reporting to the Global Head of People offers significant exposure to executive-level strategy. Competitive Total Rewards package aimed at supporting your personal needs. Interview Steps: 1. Hiring Manager Interview 2. Panel & Culture Interview Why EverQuote: At EverQuote NI we work with the latest and greatest technologies, we offer incredible learning and development opportunities, we value the diversity of our people and invest in outstanding career progression and flexibility and work/life balance. Our company is profitable & established. We encourage creative thinking and independent responsibilities Growth mindset culture regularly seeks to reflect and improve. This role offers a highly unique learning and development opportunity We encourage creative thinking and independent responsibilities Lunch catering to the office, fully-stocked kitchen, company outings to local restaurants, day trips, and more Very competitive salary Performance based bonus plan Flexible work environment 30 days annual leave plus 6 stats. Group Benefit Scheme - Private Healthcare, Dental and Optical insurance for you and your family Enhanced parental leave CSR and Social Events Statement on Fair Employment and Equal Opportunities EverQuote NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender, (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age of disability. As an equal opportunities employer, we welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note EverQuote NI complete background checks on all candidates offered a position. Having a criminal record will not necessarily debar you from working with EverQuote NI Limited. Special Accommodations We are committed to fostering an inclusive and accessible hiring process. If you require any special accommodations during the interview process, please let us know, and we will work with you to meet your needs. About EverQuote EverQuote operates a leading online marketplace for insurance shopping, connecting consumers with insurance provider customers, which includes both carriers and agents. Our vision is to be the leading growth partner for property and casualty, or P&C, insurance providers. Our results-driven marketplace, powered by our proprietary data and technology platform, is improving the way insurance providers attract and connect with consumers shopping for insurance. For more information, visit and follow on LinkedIn.
Feb 27, 2026
Full time
Belfast, Northern Ireland, United Kingdom People Operations Business Partner Location: Belfast, Hybrid (3 days in office) Full Time, Permanent As the People Operations Business Partner in Belfast, you will be the heartbeat of our Northern Ireland presence. This is a high-impact role where you will bridge the gap between global strategy and local execution. You aren't just running HR processes; you are a strategic partner to our Site Lead, a guardian of our culture, and the primary ambassador for our employer brand in the Belfast market. What you'll do: Strategic Business Partnership Act as the primary People Partner to the Belfast Site Lead and local management, providing coaching, talent planning, and operational support to drive site effectiveness. Align local objectives with the Global People Roadmap, ensuring seamless execution of initiatives across the region. Talent Acquisition & Employer Branding Be the "Face of EverQuote" in Belfast, actively networking and building relationships within the local talent ecosystem to attract top-tier candidates. Partner with the Global Recruitment team to provide local context, lead high-touch candidate experiences, and ensure our "Belfast Story" is compelling and authentic. Represent the company at local tech meetups, university fairs, and industry events to build a robust talent pipeline. Global HRIS Implementation & Support Serve as the Belfast Lead for our Global HRIS project, representing the specific needs, data requirements, and nuances of the Northern Ireland site during design and rollout. Ensure local data integrity and compliance within the system while training the Belfast team on new tools. Employee Engagement & Culture Design and lead local initiatives that drive a high-performance, inclusive culture. Manage engagement surveys and turn the data into action plans that improve the day-to-day experience in Belfast. Lead site-specific events designed to support employee engagement and relationship building across the team. Operational Excellence & Compliance Manage the full employee lifecycle for the Belfast team (onboarding, performance cycles, offboarding). Ensure all HR activities comply with UK/Northern Ireland employment law (GDPR, Fair Employment monitoring, etc.). Partner with the global team on benefits administration, payroll coordination, and localized policy. Trusted Employee Relations and Advocacy Act as the dedicated "Culture Guardian" and problem-solver for the site, proactively managing employee relations with an emphasis on empathy, fair resolution, and maintaining a high-trust environment. In partnership with the Global Head of People, serve as a trusted advisor to both managers and employees, navigating complex interpersonal dynamics with a coaching-first mindset to ensure every voice is heard and valued. Who You Are Experience: 5+ years in HR/People Ops, ideally within a scaling tech or global matrix environment. The "Belfast Ambassador": You are well-connected in the local market and comfortable being the "voice" of the company at events or on LinkedIn. Systems Mindset: Previous experience with HRIS implementations and a keen eye for how local data fits into global architecture. Relationship Builder: The ability to influence stakeholders at a distance (Global) while being a visible, approachable leader locally. Proactive Problem Solver: You come to the Global Head of People and Site Lead with proposed solutions, not just problems. Why Join Us? Own the Site Identity: You have the autonomy to define what it means to work at our Belfast site. Influence the Architecture: You help build the systems you use. High Visibility: Reporting to the Global Head of People offers significant exposure to executive-level strategy. Competitive Total Rewards package aimed at supporting your personal needs. Interview Steps: 1. Hiring Manager Interview 2. Panel & Culture Interview Why EverQuote: At EverQuote NI we work with the latest and greatest technologies, we offer incredible learning and development opportunities, we value the diversity of our people and invest in outstanding career progression and flexibility and work/life balance. Our company is profitable & established. We encourage creative thinking and independent responsibilities Growth mindset culture regularly seeks to reflect and improve. This role offers a highly unique learning and development opportunity We encourage creative thinking and independent responsibilities Lunch catering to the office, fully-stocked kitchen, company outings to local restaurants, day trips, and more Very competitive salary Performance based bonus plan Flexible work environment 30 days annual leave plus 6 stats. Group Benefit Scheme - Private Healthcare, Dental and Optical insurance for you and your family Enhanced parental leave CSR and Social Events Statement on Fair Employment and Equal Opportunities EverQuote NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender, (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age of disability. As an equal opportunities employer, we welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note EverQuote NI complete background checks on all candidates offered a position. Having a criminal record will not necessarily debar you from working with EverQuote NI Limited. Special Accommodations We are committed to fostering an inclusive and accessible hiring process. If you require any special accommodations during the interview process, please let us know, and we will work with you to meet your needs. About EverQuote EverQuote operates a leading online marketplace for insurance shopping, connecting consumers with insurance provider customers, which includes both carriers and agents. Our vision is to be the leading growth partner for property and casualty, or P&C, insurance providers. Our results-driven marketplace, powered by our proprietary data and technology platform, is improving the way insurance providers attract and connect with consumers shopping for insurance. For more information, visit and follow on LinkedIn.
Associate Director of Planning Associate Director, Planning (Multiple Locations) Locations: Key locations including Guildford, Lewes, Cirencester and Shrewsbury Contract: Permanent, Full-Time Salary: Competitive + excellent benefits About the Opportunity We are working with an established national UK property consultancy with a historic reputation for combining deep local market expertise with strategic, commercially-driven planning and land advisory services. The business operates through a network of 50+ offices across England and Scotland , providing specialist support in residential, commercial, rural and strategic land sectors, and forms part of a wider global real estate group with international reach and resources.This is a key senior planning appointment , with hiring focused in key locations including Guildford, Lewes, Cirencester and Shrewsbury , offering the opportunity to lead challenging and varied planning projects, shape planning strategy, and contribute to the growth of a respected national planning team. The Role As an Associate Director, Planning , you will be responsible for: Leading a range of planning applications, appeals and Local Plan matters . Advising landowners, developers and land promoters on planning strategy and delivery. Leading your own projects from inception to successful completion. Supporting senior colleagues with complex cases and contributing to practice development initiatives. Building long-term client relationships and, over time, developing your own client base. You will operate within a supportive, collaborative multidisciplinary environment with access to expertise in development management, estate management, strategic land and wider commercial property teams. What We're Looking For Essential Requirements MRTPI qualified (Chartered Town Planner) with demonstrable career progression and planning delivery experience. Strong client-facing skills with the ability to manage stakeholders at all levels. Excellent written and verbal communication and reporting skills. The ability to work well within a team while managing competing priorities and deadlines. A proactive, commercially astute individual with a flexible, solution-orientated approach. Competencies Agility in managing multiple tasks and shifting priorities. Initiative and self-motivation with minimal supervision. Commercial awareness with a focus on delivering high standards of client service. Strong organisational skills, including time and budget management. A commitment to continuous professional improvement and quality delivery. Person Specification A natural team player with the aspiration to build a strong professional reputation and local profile. The ability to form and maintain effective relationships with clients, colleagues, advisors and external partners. Strong project management skills with a track record of delivering successful planning outcomes in a timely manner. Professional Skills & Qualifications Chartered membership of the RTPI . Excellent research and analytical capabilities. High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet research. Benefits Package Our client offers an award-winning benefits programme designed to support and reward employees, including: Health & Leisure Private medical insurance 27 days annual leave + public holidays (option to purchase up to 5 additional days) Health screening and wellbeing support Gym and leisure discounts Cycle-to-work scheme Eye care vouchers Travel and retail discounts Volunteering opportunities Social events, sports teams and charity involvement Financial & Professional Workplace pension Company car allowance Life assurance at 8 basic salary Group income protection (long-term disability) Interest-free season ticket loan Bonus scheme eligibility Share incentive plan Financial planning and mortgage advice support Why This Role Matters This is a rare opportunity to join a truly national planning team that combines deep local insight with strategic land advisory capability, trusted by private estates, developers and institutional clients alike. The successful candidate will enjoy a high level of autonomy, the chance to work on diverse schemes across residential, mixed-use and strategic land portfolios, and the platform to accelerate their professional profile.
Feb 27, 2026
Full time
Associate Director of Planning Associate Director, Planning (Multiple Locations) Locations: Key locations including Guildford, Lewes, Cirencester and Shrewsbury Contract: Permanent, Full-Time Salary: Competitive + excellent benefits About the Opportunity We are working with an established national UK property consultancy with a historic reputation for combining deep local market expertise with strategic, commercially-driven planning and land advisory services. The business operates through a network of 50+ offices across England and Scotland , providing specialist support in residential, commercial, rural and strategic land sectors, and forms part of a wider global real estate group with international reach and resources.This is a key senior planning appointment , with hiring focused in key locations including Guildford, Lewes, Cirencester and Shrewsbury , offering the opportunity to lead challenging and varied planning projects, shape planning strategy, and contribute to the growth of a respected national planning team. The Role As an Associate Director, Planning , you will be responsible for: Leading a range of planning applications, appeals and Local Plan matters . Advising landowners, developers and land promoters on planning strategy and delivery. Leading your own projects from inception to successful completion. Supporting senior colleagues with complex cases and contributing to practice development initiatives. Building long-term client relationships and, over time, developing your own client base. You will operate within a supportive, collaborative multidisciplinary environment with access to expertise in development management, estate management, strategic land and wider commercial property teams. What We're Looking For Essential Requirements MRTPI qualified (Chartered Town Planner) with demonstrable career progression and planning delivery experience. Strong client-facing skills with the ability to manage stakeholders at all levels. Excellent written and verbal communication and reporting skills. The ability to work well within a team while managing competing priorities and deadlines. A proactive, commercially astute individual with a flexible, solution-orientated approach. Competencies Agility in managing multiple tasks and shifting priorities. Initiative and self-motivation with minimal supervision. Commercial awareness with a focus on delivering high standards of client service. Strong organisational skills, including time and budget management. A commitment to continuous professional improvement and quality delivery. Person Specification A natural team player with the aspiration to build a strong professional reputation and local profile. The ability to form and maintain effective relationships with clients, colleagues, advisors and external partners. Strong project management skills with a track record of delivering successful planning outcomes in a timely manner. Professional Skills & Qualifications Chartered membership of the RTPI . Excellent research and analytical capabilities. High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet research. Benefits Package Our client offers an award-winning benefits programme designed to support and reward employees, including: Health & Leisure Private medical insurance 27 days annual leave + public holidays (option to purchase up to 5 additional days) Health screening and wellbeing support Gym and leisure discounts Cycle-to-work scheme Eye care vouchers Travel and retail discounts Volunteering opportunities Social events, sports teams and charity involvement Financial & Professional Workplace pension Company car allowance Life assurance at 8 basic salary Group income protection (long-term disability) Interest-free season ticket loan Bonus scheme eligibility Share incentive plan Financial planning and mortgage advice support Why This Role Matters This is a rare opportunity to join a truly national planning team that combines deep local insight with strategic land advisory capability, trusted by private estates, developers and institutional clients alike. The successful candidate will enjoy a high level of autonomy, the chance to work on diverse schemes across residential, mixed-use and strategic land portfolios, and the platform to accelerate their professional profile.
F&B Manager UK&I page is loaded F&B Manager UK&Iremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ484204 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. F&B Manager UK&I JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of the food services program including, micro markets, conference centers, catering, office coffee & and beverage service as well as vending. This role reports into the regional structure and is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations. What your day-to-day will look like: Oversee all Food Service operations and activities including Third Party Service Contractors, developing and implementing operational procedures and performance measures to ensure reliability and consistency Manage catering needs for designated Client business and/or events located within selected Conference Centers Planning, designing, and implementing a comprehensive food-based nutrition and wellness program with continuous improvement initiatives Comprehensive financial management including budget planning, cost control, reporting and analytics Serve as the point of contact for client escalations, enquiries or issues related to Food Services Proactively develop and manage Client relationships through matrix management structures, ensuring that expected service levels are achieved through performance optimization. Monitor and manage 3rd party vendor performance while driving program management best practices and improvements across the UK & Ireland portfolio Desired or preferred experience and technical skills: Bachelor's Degree, or master's degree, preferred, or equivalent combination of education and experience Minimum of five to ten years progressive experience in foodservice/hospitality management experience Strong vendor management experience Strong background in a leadership role with exposure to contract management, customer service, people development, food services Required Skills and Experience: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience with performance metrics, data analytics, and dashboard reporting Strong communication, presentation and listening skills Ability to work with clients at all levels of an organization Financial management and budgeting experience Location: London-based Hybrid (3 days on client site per week) Regional responsibility: UK & Ireland Job Tags: Food Services Hospitality Management Client Services Vendor Management Facilities Management Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Feb 27, 2026
Full time
F&B Manager UK&I page is loaded F&B Manager UK&Iremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ484204 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. F&B Manager UK&I JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of the food services program including, micro markets, conference centers, catering, office coffee & and beverage service as well as vending. This role reports into the regional structure and is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations. What your day-to-day will look like: Oversee all Food Service operations and activities including Third Party Service Contractors, developing and implementing operational procedures and performance measures to ensure reliability and consistency Manage catering needs for designated Client business and/or events located within selected Conference Centers Planning, designing, and implementing a comprehensive food-based nutrition and wellness program with continuous improvement initiatives Comprehensive financial management including budget planning, cost control, reporting and analytics Serve as the point of contact for client escalations, enquiries or issues related to Food Services Proactively develop and manage Client relationships through matrix management structures, ensuring that expected service levels are achieved through performance optimization. Monitor and manage 3rd party vendor performance while driving program management best practices and improvements across the UK & Ireland portfolio Desired or preferred experience and technical skills: Bachelor's Degree, or master's degree, preferred, or equivalent combination of education and experience Minimum of five to ten years progressive experience in foodservice/hospitality management experience Strong vendor management experience Strong background in a leadership role with exposure to contract management, customer service, people development, food services Required Skills and Experience: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience with performance metrics, data analytics, and dashboard reporting Strong communication, presentation and listening skills Ability to work with clients at all levels of an organization Financial management and budgeting experience Location: London-based Hybrid (3 days on client site per week) Regional responsibility: UK & Ireland Job Tags: Food Services Hospitality Management Client Services Vendor Management Facilities Management Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Solution Delivery & Adoption: Driving delivery of Microsoft Business Applications (Dynamics 365 & Power Platform) by delivering tailored solutions. Stakeholder Engagement & Communication: Engaging users, stakeholders, and decision makers to understand requirements, communicate complex technical information, and align solutions with business value. Project Management & Agile Execution: Leading project planning and delivery using Agile methodologies, tracking progress, managing risks, and ensuring strategic alignment. Client Centric Approach: Demonstrating passion for client success, striving for excellence, and proactively managing stakeholder relationships to enhance collaboration. Strategic & Innovative Thinking: Applying innovation practices to design solutions that are feasible, viable, desirable, and sustainable, while delivering impactful strategic presentations. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories : Business Development Collaborate with stakeholders to understand client business needs and provide expert solutions that shape deals. Support solution development, including providing input into staffing, skill requirements, and functional ideation throughout the client delivery lifecycle. Client Advisory and Delivery Lead client meetings to advise on business and technology solution strategies, mapping business value to LCNC adoption. Engage users, stakeholders, and decision makers to understand requirements and design feasible, viable, and sustainable LCNC solutions. Lead project planning and delivery using agile methodologies, managing risks, and delivering quality oversight throughout the lifecycle. Communicate business value through design and delivery artifacts for managers and steering committees, maintaining strong executive level stakeholder relationships. Innovation and Capability Development Implement LCNC solutions (preferably Power Platform) with advanced analysis skills to provide reliable solutions and estimates. Contribute to the growth of the LCNC technology community and advocate for Microsoft Business Applications to inspire clients. Identify opportunities to accelerate the adoption of LCNC solutions and continuously develop expertise through training and certifications. Stay informed of the competitive technology landscape and assess the feasibility of deploying LCNC solutions on various platforms. Operational Excellence Ensure capacity, skills, and availability are maintained proactively. Contribute to practice development, including operations, recruitment, and team activities. Complete operational tasks with accuracy and timeliness to support smooth execution. YOUR PROFILE Business and Methods 3+ years' experience in consulting or relevant business advisory. Demonstrates a functional expertise in LCNC technology, business processes, and cloud deployment. Experience in managing client relationships and delivering effective reporting to ensure client satisfaction. Proven ability to apply strategy and innovation to solve complex, analytical, and technical problems. Ability to collaborate with cross functional teams, coach peers, and drive team cohesion. Passion for continuous learning and a desire to develop expertise in workplace technologies. Drive performance and continuous improvement within the organization. Leadership Ability to lead and mentor teams, taking responsibility for performance and development. Confidence in delivering high quality presentations to senior business and technology leaders. Proven experience in client relationship management and delivering successful outcomes. Technical Strong technical certifications in LCNC technologies (Dynamics 365, Power Platform, Copilot, Azure). Demonstration of technical expertise in the latest trends like Generative AI and understanding of technology risks. Experience with cloud environments, particularly Azure and integration with Microsoft Business Applications. Certification and Experience Professional degree (Masters level or above) in Computer Science, Engineering, Finance, or Business. Delivery Management certifications such as Scrum, Agile, Change Management, or Project Management. UK government security clearance (BPSS or SC) preferred. WHAT YOU'LL LOVE ABOUT WORKING HERE: We are a rapidly growing team who places our people and values at the heart of how we do business. You are joining a technology and innovation powerhouse with a focus on helping our clients bring to life the vision of an empowered digital workplace by applying various Microsoft Business Applications technologies (Dynamics 365 and Power Platform). You will help clients to achieve a more connected, end to end employee experience to unlock their creativity and productivity so that they can achieve outcomes faster. We build trusted relationships with our clients and partners, combining empathy and pragmatism, and ensuring that we help organisations embed sustainability and social value in their solutions. We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page NEED OT KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Feb 27, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Solution Delivery & Adoption: Driving delivery of Microsoft Business Applications (Dynamics 365 & Power Platform) by delivering tailored solutions. Stakeholder Engagement & Communication: Engaging users, stakeholders, and decision makers to understand requirements, communicate complex technical information, and align solutions with business value. Project Management & Agile Execution: Leading project planning and delivery using Agile methodologies, tracking progress, managing risks, and ensuring strategic alignment. Client Centric Approach: Demonstrating passion for client success, striving for excellence, and proactively managing stakeholder relationships to enhance collaboration. Strategic & Innovative Thinking: Applying innovation practices to design solutions that are feasible, viable, desirable, and sustainable, while delivering impactful strategic presentations. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories : Business Development Collaborate with stakeholders to understand client business needs and provide expert solutions that shape deals. Support solution development, including providing input into staffing, skill requirements, and functional ideation throughout the client delivery lifecycle. Client Advisory and Delivery Lead client meetings to advise on business and technology solution strategies, mapping business value to LCNC adoption. Engage users, stakeholders, and decision makers to understand requirements and design feasible, viable, and sustainable LCNC solutions. Lead project planning and delivery using agile methodologies, managing risks, and delivering quality oversight throughout the lifecycle. Communicate business value through design and delivery artifacts for managers and steering committees, maintaining strong executive level stakeholder relationships. Innovation and Capability Development Implement LCNC solutions (preferably Power Platform) with advanced analysis skills to provide reliable solutions and estimates. Contribute to the growth of the LCNC technology community and advocate for Microsoft Business Applications to inspire clients. Identify opportunities to accelerate the adoption of LCNC solutions and continuously develop expertise through training and certifications. Stay informed of the competitive technology landscape and assess the feasibility of deploying LCNC solutions on various platforms. Operational Excellence Ensure capacity, skills, and availability are maintained proactively. Contribute to practice development, including operations, recruitment, and team activities. Complete operational tasks with accuracy and timeliness to support smooth execution. YOUR PROFILE Business and Methods 3+ years' experience in consulting or relevant business advisory. Demonstrates a functional expertise in LCNC technology, business processes, and cloud deployment. Experience in managing client relationships and delivering effective reporting to ensure client satisfaction. Proven ability to apply strategy and innovation to solve complex, analytical, and technical problems. Ability to collaborate with cross functional teams, coach peers, and drive team cohesion. Passion for continuous learning and a desire to develop expertise in workplace technologies. Drive performance and continuous improvement within the organization. Leadership Ability to lead and mentor teams, taking responsibility for performance and development. Confidence in delivering high quality presentations to senior business and technology leaders. Proven experience in client relationship management and delivering successful outcomes. Technical Strong technical certifications in LCNC technologies (Dynamics 365, Power Platform, Copilot, Azure). Demonstration of technical expertise in the latest trends like Generative AI and understanding of technology risks. Experience with cloud environments, particularly Azure and integration with Microsoft Business Applications. Certification and Experience Professional degree (Masters level or above) in Computer Science, Engineering, Finance, or Business. Delivery Management certifications such as Scrum, Agile, Change Management, or Project Management. UK government security clearance (BPSS or SC) preferred. WHAT YOU'LL LOVE ABOUT WORKING HERE: We are a rapidly growing team who places our people and values at the heart of how we do business. You are joining a technology and innovation powerhouse with a focus on helping our clients bring to life the vision of an empowered digital workplace by applying various Microsoft Business Applications technologies (Dynamics 365 and Power Platform). You will help clients to achieve a more connected, end to end employee experience to unlock their creativity and productivity so that they can achieve outcomes faster. We build trusted relationships with our clients and partners, combining empathy and pragmatism, and ensuring that we help organisations embed sustainability and social value in their solutions. We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page NEED OT KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
HR Advisor Are you ready to make a meaningful impact in a fast-paced, innovative environment? As an experienced HR Advisor, you will support a diverse team and help shape the future of this growing organisation. This is a unique 7-month maternity cover contract opportunity to grow your career while working alongside cutting-edge technology and forward-thinking colleagues. HR Advisor Responsibilities This contract position will involve, but will not be limited to: Supporting managers across the full employment lifecycle, ensuring compliance with UK employment law and best practices to optimise HR processes. Managing employee relations issues, performance management processes, and absence handling to foster a positive workplace culture. Contributing to strategic projects such as employee engagement surveys, focus groups, and talent development initiatives. Supporting payroll administration and ensuring accurate HR data management to facilitate smooth operational workflows. Collaborating with internal teams and external stakeholders to enhance HR policies, procedures, and employee experience. Assisting with recruitment activities and onboarding, ensuring a seamless experience for new hires. Analysing HR data to generate insights and recommend improvements aligned with business objectives. HR Advisor Rewards Competitive salary, depending on experience. Supportive, dynamic international team with opportunities to work on pioneering initiatives. Flexible working around core hours, with hybrid work options and a minimum of 2 days per week in the office. Optional 9/75 working pattern, providing every second Friday off. 25 days of holiday, increasing annually to 28 days, plus 8 bank holidays. Comprehensive benefits including private healthcare, life insurance, and long-term sick pay. Opportunity to participate in regular social events fostering a collaborative environment. Car parking available, supporting your daily commute. Immediate start required and a committment to work 7-months to cover this contract, suitable for candidates who thrive in a fast-moving environment. The Company Our client is a pioneering enterprise. Known for innovation, they work closely with government and commercial partners worldwide. The company values diversity, transparency, and technological advancement. HR Advisor Experience Essentials CIPD Level 5 or equivalent qualification. Proven experience as an HR generalist, with transactional and strategic HR expertise, ideally within the engineering or technology sectors. Solid understanding of UK employment legislation, policies, and employee relations. Proven ability to manage HR projects, data analysis, and stakeholder relationships. Solutions-focused, results-driven, with excellent communication and organisational skills. Confident facilitator and presenter, capable of driving HR initiatives. Proficient in MS Office and HR systems such as Bamboo HR. Discretion and confidentiality when handling sensitive information. Location This role is based in South Oxfordshire and offers hybrid working, with a flexible approach. You will need to be in the office atleast 2 days per week. There is car parking options, and close to public transport links. You must live within commuter distance. Sponsorship is not available and so you must have the full right to work in the UK. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications promptly. Interviews will take place on Monday 9th Feb. You must be able to start immediately if successful. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
Feb 27, 2026
Contractor
HR Advisor Are you ready to make a meaningful impact in a fast-paced, innovative environment? As an experienced HR Advisor, you will support a diverse team and help shape the future of this growing organisation. This is a unique 7-month maternity cover contract opportunity to grow your career while working alongside cutting-edge technology and forward-thinking colleagues. HR Advisor Responsibilities This contract position will involve, but will not be limited to: Supporting managers across the full employment lifecycle, ensuring compliance with UK employment law and best practices to optimise HR processes. Managing employee relations issues, performance management processes, and absence handling to foster a positive workplace culture. Contributing to strategic projects such as employee engagement surveys, focus groups, and talent development initiatives. Supporting payroll administration and ensuring accurate HR data management to facilitate smooth operational workflows. Collaborating with internal teams and external stakeholders to enhance HR policies, procedures, and employee experience. Assisting with recruitment activities and onboarding, ensuring a seamless experience for new hires. Analysing HR data to generate insights and recommend improvements aligned with business objectives. HR Advisor Rewards Competitive salary, depending on experience. Supportive, dynamic international team with opportunities to work on pioneering initiatives. Flexible working around core hours, with hybrid work options and a minimum of 2 days per week in the office. Optional 9/75 working pattern, providing every second Friday off. 25 days of holiday, increasing annually to 28 days, plus 8 bank holidays. Comprehensive benefits including private healthcare, life insurance, and long-term sick pay. Opportunity to participate in regular social events fostering a collaborative environment. Car parking available, supporting your daily commute. Immediate start required and a committment to work 7-months to cover this contract, suitable for candidates who thrive in a fast-moving environment. The Company Our client is a pioneering enterprise. Known for innovation, they work closely with government and commercial partners worldwide. The company values diversity, transparency, and technological advancement. HR Advisor Experience Essentials CIPD Level 5 or equivalent qualification. Proven experience as an HR generalist, with transactional and strategic HR expertise, ideally within the engineering or technology sectors. Solid understanding of UK employment legislation, policies, and employee relations. Proven ability to manage HR projects, data analysis, and stakeholder relationships. Solutions-focused, results-driven, with excellent communication and organisational skills. Confident facilitator and presenter, capable of driving HR initiatives. Proficient in MS Office and HR systems such as Bamboo HR. Discretion and confidentiality when handling sensitive information. Location This role is based in South Oxfordshire and offers hybrid working, with a flexible approach. You will need to be in the office atleast 2 days per week. There is car parking options, and close to public transport links. You must live within commuter distance. Sponsorship is not available and so you must have the full right to work in the UK. Action If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications promptly. Interviews will take place on Monday 9th Feb. You must be able to start immediately if successful. Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on LinkedIn.
