17 jobs found

Asset Manager Hybrid/Birmingham/Remote The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management- Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. - Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. - Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes- Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. - Identify and manage risks relating to asset end-of-life and end-of-support. - Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. - Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management- Maintaining repository, for network, device and software configurations - Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets - Manage discrepancies between Data and installed configuration - Establish process with Provisioning Team for using and recording gold configurations - Track configuration changes on Network Assets Information Governance and Data Quality- Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. - Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. - Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. - Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting- Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. - Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. - Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. - Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). - Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing priorities. - Strong communicator, able to engage and influence technical and business stakeholders. - Able to work under pressure and deliver to tight deadlines. - Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 26 days holiday, plus public holidays, and the option to buy or sell days annually - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Ready for your next big step in IT? We re hiring for a newly created role where you ll work side-by-side with an experienced IT Manager, support brilliant colleagues, and get stuck into a mix of support, systems admin, and exciting tech projects. If you love solving problems, improving systems, and being the go-to IT expert people rely on, this role will give you the autonomy, variety, and growth you re looking for. What You ll Do Own first-line and escalation support across hardware, software, systems and networks. Manage tickets via Jira and keep the business running smoothly. Support Microsoft 365, Windows 11, Active Directory and core business apps. Assist with cyber security: patching, antivirus, and firewall monitoring. Become a super-user and admin for our ERP system, helping teams get the best out of it. Support IT procurement, suppliers and asset management. Get involved in IT projects like migrations, new tools and software rollouts. Deliver training and inductions when needed. What You ll Bring Strong experience in a hands-on IT Support/Engineer role. Good knowledge of Windows Server, AD, Microsoft 365, and networking (VPN, firewalls, LAN/WAN). Experience with helpdesk tools like Jira or ServiceNow. A proactive, people-focused approach and a genuine love for helping users. Bonus Points For: Azure/Intune experience, cyber security exposure, ERP support, server hardware knowledge or documentation skills. Why You ll Love It Here Early Friday finish Discretionary bonus 25 days holiday + bank holidays Life insurance (6x salary), 5% pension, income protection A role with tons of variety, learning, and visibility If you want a role where every day is different and where you ll truly make an impact, we d love to hear from you!

Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Site Technical Architect (Windows, SCCM, Networks, Automation, Security) - Barrow in Furness, Cumbria - 4 months+ One of our Blue Chip Clients is urgently looking for a Site Technical Architect (Windows, SCCM, Networks, Automation, Security) For this role candidates must hold a valid SC Clearance and be a sole UK national. Please find some details below: CONTRACTOR MUST HOLD SC CLEARANCE + BE SOLE UK NATIONAL (Only UK nationality) MUST BE PAYE THROUGH UMBRELLA Role Description: The focus of your role Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake NSR tasks to agreed timescales Possess exceptional customer handling skills Your skills and experience An in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations Have SC clearance Be a sole UK National Full-time on-site role in Barrow-in-Furness, United Kingdom Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Role Overview: We are looking for an experienced ServiceNow Project Manager to oversee the full lifecycle of ServiceNow implementations and enhancements. This role involves managing scope, timelines, budgets, and stakeholder engagement while ensuring projects align with business objectives and industry best practices. Key Responsibilities: Lead ServiceNow projects from initiation through delivery, including planning, execution, and post-go-live support. Coordinate efforts across technical teams, architects, and business stakeholders. Ensure projects are delivered on time, within scope, and budget. Monitor progress, identify risks, and provide regular updates to senior leadership. Promote continuous improvement in ServiceNow delivery processes and methodologies. Maintain compliance with governance standards and change management procedures. Requirements: Demonstrated experience managing ServiceNow projects across multiple modules (ITSM, HRSD, ITOM, IRM, etc.). Strong knowledge of ServiceNow platform capabilities and constraints. Hands-on experience in ServiceNow project management. Excellent communication and stakeholder management skills. Familiarity with Agile and Waterfall methodologies. ServiceNow certifications (e.g., ITSM, Project Portfolio Management) are highly desirable. PMP, PRINCE2, or similar project management certification is a plus If you are interested in this role, please apply or email your latest CV to (url removed) ASAP!

2nd Line Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively

Technical Architect Location: BARROW IN FURNESS, Cumbria, LA14 4BN. Full onsite. Duration: 03/07/2026 MUST BE PAYE THROUGH UMBRELLA We are heading up a recruitment drive for a global consultancy that require a SC/DV Cleared Technical Architect to join them on a major project that's based in Barrow-in-Furness 5 days per week. Role Description: The focus of your role Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake NSR tasks to agreed timescales Possess exceptional customer handling skills Your skills and experience An in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting, and batch Files is beneficial Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow)

My client and I are on the search for a contract Project Manager for an initial 6 month contract to work on a number of Business Change and Delivery initiatives. The role is 1-2 days per week on site in Exeter. The rate is 500 this is an inside IR35 role and will be paid PAYE by us here at Opus. Experience required: Enterprise business systems, ie. Salesforce, ERP, ServiceNow would be beneficial Change management expertise Delivery project experience Desirable experience: Utility sector experience

Job Title: Assistant Commercial Manager Location: Leeds(Hybrid) Day Rate: 350 Inside IR35 via Umbrella Duration: 6 months w/ potential of extension We're looking for an Assistant Commercial Manager to join our Modern Workplace team - the engine room that supports the Bank's end-user computing needs. This is a dynamic and commercially focused role where you'll help ensure the right technology gets to the right people at the right time, all while balancing cost, performance, and global supply chain realities. What you'll be doing Supporting the Commercial Lead in managing one or more contract agreements across their full lifecycle - from development to execution and termination. Acting as a key interface between internal stakeholders and third-party suppliers, ensuring business and compliance requirements are met. Delivering actionable insights and recommendations to optimise supply, manage costs, and stay within budget. Translating complex delivery challenges into clear, business-friendly language for senior leaders and stakeholders. Managing contract change control processes and communications with external partners. Supporting the deployment of assets across the Bank, ensuring alignment with commercial models and operational needs. What you'll need to succeed Working knowledge of Power BI Desktop , including DAX and Power Query (M Query) . Experience in contract management , including contract construction and change control. Strong relationship management skills across internal teams and external suppliers. Proven ability to develop tooling and processes for accurate demand and financial forecasting. Experience in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end-to-end projects, including ad-hoc work requests. Ability to manage risks and opportunities from inception to closure. Experience with Purchase Orders , invoicing, receipting, and journal transfers. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

Role: Junior Major Incident & Problem Analyst Location: London - (Hybrid) Duration : Permanent Key Essential Skills: 2+ years experience in a customer-focused, fast-moving IT support or service management environment Solid foundation in IT service delivery and understanding of Major Incident and Problem Management processes Working knowledge of ITIL practices and terminology Strong communication skills, able to explain technical issues to both IT and business stakeholders Methodical approach to managing tasks and following up on delivery Ability to collaborate well with cross-functional teams Confident in managing and participating in major incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive, detail-oriented, and communicative professional who can manage and drive Major Incidents and Problem Management across their full life cycle in a fast-paced, high-demand environment As part of a three-person Incident, Problem, (IPC) team, you will work closely with Run the Bank IT teams, ensuring adherence to ITIL-aligned Incident and Problem Management processes. The role includes on-site support during business hours (07:00 - 18:00, Monday to Friday) and participation in an on-call rota for out-of-hours incident management. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.

UX Consultant - 6-Month Contract - Hybrid (London) VIQU IT are working with a global organisation undertaking a major digital transformation, including a cloud migration and the rollout of a new IT Service Management (ITSM) platform, ServiceNow. We're seeking an experienced UX Consultant on a 6-month contract to help enhance the organisation's End User Computing (EUC) journeys. This role will be key in ensuring technology changes deliver a seamless and engaging experience for end users. The Role: As a UX Consultant, you'll work closely with stakeholders, IT teams, and project managers to understand user needs and translate them into effective design strategies. You'll map and improve user journeys, drive consistency across systems, and support the rollout of ServiceNow and the Windows 10 to 11 migration. UX Consultant Requirements: Proven experience with ServiceNow or similar ITSM platforms. Strong background in UX design and strategy within digital transformation or EUC projects. Experience supporting Windows 10 to 11 migrations. Hands-on experience supporting cloud migration initiatives. Experience providing support with M365 (Teams, OneDrive, Outlook, Office apps integration). UX Consultant key responsibilities: Champion End-to-End User Experience Across IT Services Design and Optimise User Journeys Lead UX Strategy for IT Simplification Initiatives Develop and Maintain UX Standards and Guidelines Collaborate Across IT and Business Functions Support Change Management and Adoption Creative, user-focused approach to problem solving Document findings and Guidelines UX Consultant Role Details: Contract: 6 months (Inside IR35) Location: London - Hybrid Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website. Refer a friend and earn up to £1,000 if they're successfully placed (terms apply).

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: 30.64 per hour (PAYE) / 41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in aviation or a similar industry is desirable, but not essential. Previous Airbus experience is a plus, but not required. Why Join Us? Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all colleagues. Growth Opportunities: Gain exposure to digital transformation projects and develop your skills in a supportive, forward-thinking team. Ready to take the next step in your career? Apply today and help shape the future of digital workplaces at Airbus with Guidant Global.

Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: 41.00/hour Umbrella 30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business stakeholders to maintain strong relationships. Collaborate with transnational digital teams to optimise service delivery. Contribute to digital workplace projects aimed at enhancing support models and user experience. Essential Experience: Strong working knowledge of ServiceNow. Proven experience in stakeholder engagement and vendor management. Ability to work autonomously and manage multiple priorities. Understanding of customer/client needs in a technical service environment. Previous experience in aviation or aerospace sectors is advantageous but not essential. The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply. If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed). Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm

Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London

IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)

Test Manager 3 months Wokingham - hybrid £460 per day inside IR35 - Umbrella only SC security clearance eligible or hold active SC clearance Job Overview We are seeking an accomplished Test Manager & Test Strategist with a proven track record in leading complex enterprise application integration testing. This role is pivotal in delivering seamless end-to-end user journeys across HR ERP systems Workday including Azure Entra, ServiceNow, focusing specifically on the Joiner-Mover-Leaver (JML) lifecycle. The ideal candidate brings a strategic testing mindset, exceptional leadership, and robust stakeholder management capabilities. Key Responsibilities Lead, design, and implement the overall test strategy for end-to-end integration between Azure Entra, ServiceNow, and Workday within the context of the JML process. Develop comprehensive test plans, scenarios, and frameworks covering functional, integration, user acceptance, and process resilience testing. Own the delivery of test artefacts, ensuring traceability to business requirements and regulatory standards. Collaborate with cross-functional teams-including HR, IT, Security, and Operations-to ensure alignment of test scope and coverage for all user journeys. Champion the adoption of service virtualization to facilitate early and continuous testing in the absence of complete systems. Establish strategies for process resilience testing, ensuring continuity plans are validated. Lead defect triage, root cause analysis, and drive continuous improvement initiatives across test practices. Provide clear and timely reporting on test progress, risks, dependencies, and outcomes to senior stakeholders and project sponsors. Mentor and develop the capabilities of the testing team, fostering a culture of quality, automation, innovation, and accountability. Required Skills & Experience Minimum 12 years of hands-on experience in software testing, with at least 5 years in test management and strategy roles. Significant experience in enterprise application integration testing, specifically with Azure Entra, ServiceNow, and Workday HR ERP systems. Demonstrated expertise in designing and delivering testing strategies for Joiner-Mover-Leaver processes and other HR transformation initiatives. Strong stakeholder engagement and influencing skills, capable of navigating complex organizational structures and driving consensus. Proficiency in service virtualization tools and methodologies to enable effective integration testing. Proven ability in process resilience testing, including business continuity, failover, and disaster recovery validation. Exceptional analytical, problem-solving, and communication skills. Experience with test automation and agile delivery methodologies is highly desirable. Relevant certifications (e.g., ISTQB Advanced Test Manager, Agile Testing, or equivalent) are a plus. Self-driven, proactive, and able to work independently and as part of a dynamic team. Strong documentation and reporting skills, with an eye for detail and quality. If you are interested please apply at first instance!