Job Description
Coach Operations Administrator & Support
Location: Beverley
Hours: 38 hours per week (including alternate weekends)
On-call: One night per week
Salary: £25,194k pa
Holidays: 28 days per year (including bank holidays)
About the Role
Our client is looking for a proactive, organised, and detail-driven Coach Operations Administrator & Support to join our busy operations team.
This is a varied role combining operational coordination, administration, and financial support ideal for someone who thrives in a fast-paced environment and enjoys keeping things running smoothly behind the scenes.
Key Responsibilities
Operations & Administration
- Coordinate and process coach bookings in collaboration with clients and internal teams.
- Provide administrative support to the operations and driver scheduling team.
- Prepare, check, and distribute driver documentation.
Finance & Invoicing
- Generate accurate and timely customer invoices.
- Manage credit control, including chasing outstanding payments.
- Support with financial reconciliation and other administrative duties as required.
Customer Service
- Act as a key point of contact for clients, confirming bookings and managing queries or amendments.
- Deliver a professional and friendly service by phone, email, and face-to-face.
On-Call Support
- Be available one night per week to handle urgent operational queries or last-minute issues.
Working Hours
- 38 hours per week
- Week 1 - Monday/Tuesday Thursday/Friday - 8.00am till 6:00pm 30 min break 38 hours per week
- Week 2 - Tuesday/Thursday/Friday/Saturday/Sunday 8.00am till 6.00pm 30 min break 38 hours per week
About You
- Highly organised with strong attention to detail.
- Excellent communicator with a professional and approachable manner.
- Confident using Microsoft Office (Excel, Outlook, Word).
- Previous experience in administration, operations, or customer service.
- Experience in the transport or logistics sector is desirable but not essential.
- A proactive, can-do attitude with the ability to work independently and as part of a team.
If you feel that you have the relevant qualities/experience our client is needing, please apply by submitting a current CV.
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