A London-based charity has inspired and supported people affected by spinal cord injury to get the most out of life for almost 40 years. Today, the organisation is leading the way in helping people adjust positively to life after a spinal cord injury. The organisation's services are delivered by people who've been there, who understand the journey, and know how to support others. Whether it's building practical skills through wheelchair skills training, boosting confidence via participation in life-changing courses, or supporting families through challenging times, The charity is there for everyone affected by spinal cord injury. Charity People is delighted to be supporting this incredible organisation to recruit for a part time Director of Communications and Marketing who will join the team at a key point in the early stages of their new strategy, as they launch a new brand and head into their 40th birthday year with the vision to ensure everyone affected by spinal cord injury can reach their full potential - no matter their age, background, injury level or any other factor. Part time Director of Communications and Marketing Contract: Permanent role Hours: Part time, 21 hours per week Salary: £60,000 to £70,000 per annum FTE (pro-rata for 0.6 hour week to between £36,000 and £42,000) Location: Hybrid - home based with at least one day per week in the charity HO in Wandsworth, South London Closing date for applications: Monday 15th December at 9am Interviews: first stage interview held remotely on Wednesday 7th January, with second round being held in person on Tuesday 15th January The Director of Communications and Marketing will combine strategic leadership with a readiness to get hands-on where needed, building sustainable systems, processes, and team capacity that set Back Up to achieve long-term success. Your core responsibilities will include: Building on existing plans develop and deliver a comprehensive 2030 communications and marketing strategy aligned with organisational and departmental plans. Serve as strategic communications advisor to the CEO and SLT on reputation, brand positioning, and stakeholder engagement; and lead cross departmental collaboration to deliver shared objectives Build and nurture strategic partnerships with key media, influencers, and sector organisations. Oversee the successful phased launch and roll-out of Back Up's new brand across all channels from January 2025. Ensure storytelling is compelling, authentic, and inclusive, reflecting the lived experience of people with spinal cord injury. Oversee creative strategy, commissioning, and content planning, ensuring quality and alignment with Back Up's mission. Champion accessible communications that reach and resonate with diverse audiences. Provide strategic oversight of digital marketing and online engagement, including social media, to grow reach and impact. Champion the ethical use of AI and emerging technologies in communications, ensuring robust governance and responsible practice. Introduce systems and processes to measure digital performance and optimise engagement. Line manage a team of five in total with direct line management responsibility for two Communications and Marketing Managers, ensuring clarity, accountability, and professional development. Model a creative, ambitious, and positive culture in line with the charity's values. Build long-term team capability in brand, digital, and storytelling. Manage external agencies, freelancers, and suppliers to deliver high-quality outputs. Maintain strong financial management and risk controls within agreed budgets, and report clearly and regularly to CEO, SLT, and Board on communications impact, reputation, and reach. We'd love to hear from candidates with the following skills and experience: Previous Director-level leadership experience of communications and marketing functions (charity or comparable sector). Proven track record in developing and delivering successful communication and marketing strategies. Strong expertise in brand management, digital engagement, and integrated campaigns across multiple channels. Experience leading a significant brand roll-out or website redevelopment project. Understanding of digital transformation, including CRM/data integration, marketing automation, and analytics. Knowledge of accessibility standards and inclusive communications practices. Familiarity with the ethical application of AI and emerging digital tools in communications. Strong financial and risk management skills. Outstanding storytelling, presentation, and influencing skills, with gravitas to act as an organisational ambassador. Ability to lead through change, build effective partnerships, and inspire teams. Alignment with Back Up's values: we embrace challenge, we have fun, we build inclusive communities, and we are ambitious for each other. Additionally, we're particularly keen to speak to anyone who has lived experience of disability or spinal cord injury, however this is in no way essential. If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached at . Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Dec 10, 2025
Full time
A London-based charity has inspired and supported people affected by spinal cord injury to get the most out of life for almost 40 years. Today, the organisation is leading the way in helping people adjust positively to life after a spinal cord injury. The organisation's services are delivered by people who've been there, who understand the journey, and know how to support others. Whether it's building practical skills through wheelchair skills training, boosting confidence via participation in life-changing courses, or supporting families through challenging times, The charity is there for everyone affected by spinal cord injury. Charity People is delighted to be supporting this incredible organisation to recruit for a part time Director of Communications and Marketing who will join the team at a key point in the early stages of their new strategy, as they launch a new brand and head into their 40th birthday year with the vision to ensure everyone affected by spinal cord injury can reach their full potential - no matter their age, background, injury level or any other factor. Part time Director of Communications and Marketing Contract: Permanent role Hours: Part time, 21 hours per week Salary: £60,000 to £70,000 per annum FTE (pro-rata for 0.6 hour week to between £36,000 and £42,000) Location: Hybrid - home based with at least one day per week in the charity HO in Wandsworth, South London Closing date for applications: Monday 15th December at 9am Interviews: first stage interview held remotely on Wednesday 7th January, with second round being held in person on Tuesday 15th January The Director of Communications and Marketing will combine strategic leadership with a readiness to get hands-on where needed, building sustainable systems, processes, and team capacity that set Back Up to achieve long-term success. Your core responsibilities will include: Building on existing plans develop and deliver a comprehensive 2030 communications and marketing strategy aligned with organisational and departmental plans. Serve as strategic communications advisor to the CEO and SLT on reputation, brand positioning, and stakeholder engagement; and lead cross departmental collaboration to deliver shared objectives Build and nurture strategic partnerships with key media, influencers, and sector organisations. Oversee the successful phased launch and roll-out of Back Up's new brand across all channels from January 2025. Ensure storytelling is compelling, authentic, and inclusive, reflecting the lived experience of people with spinal cord injury. Oversee creative strategy, commissioning, and content planning, ensuring quality and alignment with Back Up's mission. Champion accessible communications that reach and resonate with diverse audiences. Provide strategic oversight of digital marketing and online engagement, including social media, to grow reach and impact. Champion the ethical use of AI and emerging technologies in communications, ensuring robust governance and responsible practice. Introduce systems and processes to measure digital performance and optimise engagement. Line manage a team of five in total with direct line management responsibility for two Communications and Marketing Managers, ensuring clarity, accountability, and professional development. Model a creative, ambitious, and positive culture in line with the charity's values. Build long-term team capability in brand, digital, and storytelling. Manage external agencies, freelancers, and suppliers to deliver high-quality outputs. Maintain strong financial management and risk controls within agreed budgets, and report clearly and regularly to CEO, SLT, and Board on communications impact, reputation, and reach. We'd love to hear from candidates with the following skills and experience: Previous Director-level leadership experience of communications and marketing functions (charity or comparable sector). Proven track record in developing and delivering successful communication and marketing strategies. Strong expertise in brand management, digital engagement, and integrated campaigns across multiple channels. Experience leading a significant brand roll-out or website redevelopment project. Understanding of digital transformation, including CRM/data integration, marketing automation, and analytics. Knowledge of accessibility standards and inclusive communications practices. Familiarity with the ethical application of AI and emerging digital tools in communications. Strong financial and risk management skills. Outstanding storytelling, presentation, and influencing skills, with gravitas to act as an organisational ambassador. Ability to lead through change, build effective partnerships, and inspire teams. Alignment with Back Up's values: we embrace challenge, we have fun, we build inclusive communities, and we are ambitious for each other. Additionally, we're particularly keen to speak to anyone who has lived experience of disability or spinal cord injury, however this is in no way essential. If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached at . Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Senior Account Manager - Property Branding & Creative London (Hybrid: 3 days in studio) £50K This leading creative agency is looking for a talented Senior Account Manager with strong experience across branding, digital, and property marketing. You'll manage a portfolio of high-profile UK property clients, leading projects end-to-end and stepping into a more strategic, client-facing role. This is a great opportunity for someone who understands the built environment and loves working across brand, design, digital and production. This Senior Account Manager will oversee: Branding & placemaking projectsMulti-channel creative campaigns Digital (websites, film, animation, social) Print & production (brochures, signage, sales collateral) As Senior Account Manager, you will: Bring a strategic mindset to every project. Brief designers, artworkers and external partners to ensure creative excellence. Own timelines, budgets, scopes and invoicing - keeping projects smooth and profitable. Build strong client relationships, including developers, agents, and property stakeholders. Lead meetings, present work confidently, and act as a trusted day-to-day partner. Support new business pitches, proposals and wider commercial growth. What we're looking for: Experience in account management or project management (agency background ideal). Property / real estate sector experience - a strong advantage. Hands-on understanding of design and production (digital + print). Proactive problem-solver with excellent organisation and communication skills. Confident, personable, and able to lead clients and internal teams effortlessly. If you're this Senior Account Manager, please apply quoting ILS243
Dec 10, 2025
Full time
Senior Account Manager - Property Branding & Creative London (Hybrid: 3 days in studio) £50K This leading creative agency is looking for a talented Senior Account Manager with strong experience across branding, digital, and property marketing. You'll manage a portfolio of high-profile UK property clients, leading projects end-to-end and stepping into a more strategic, client-facing role. This is a great opportunity for someone who understands the built environment and loves working across brand, design, digital and production. This Senior Account Manager will oversee: Branding & placemaking projectsMulti-channel creative campaigns Digital (websites, film, animation, social) Print & production (brochures, signage, sales collateral) As Senior Account Manager, you will: Bring a strategic mindset to every project. Brief designers, artworkers and external partners to ensure creative excellence. Own timelines, budgets, scopes and invoicing - keeping projects smooth and profitable. Build strong client relationships, including developers, agents, and property stakeholders. Lead meetings, present work confidently, and act as a trusted day-to-day partner. Support new business pitches, proposals and wider commercial growth. What we're looking for: Experience in account management or project management (agency background ideal). Property / real estate sector experience - a strong advantage. Hands-on understanding of design and production (digital + print). Proactive problem-solver with excellent organisation and communication skills. Confident, personable, and able to lead clients and internal teams effortlessly. If you're this Senior Account Manager, please apply quoting ILS243
Marketing Manager Are you an experienced marketing leader ready to make a big impact? Have you got experience managing large teams? If so then this could be the role for you ! Location: Guildford + Hybrid Working (2 days in the office) + Free Parking Salary: 55k+ (DOE) PLUS 20 days holiday + 8 bank holidays, extra day off for your birthday, two additional days between Christmas and New Year, monthly social events, pension scheme & more! Interviewing ASAP! Our client is seeking a Marketing Manager to head up their growing team and drive innovative strategies across multiple channels. This is a fantastic opportunity to shape brand growth, enhance customer engagement, and deliver commercial success in a fast-paced environment As the Marketing Manager, you will play a pivotal role in coordinating marketing campaigns and ensuring the strategic vision is realised. -You will be working closely with the Marketing Director and leading a multidisciplinary team of creatives, marketers, and content specialists! Responsibilities: Campaign execution : Plan, manage and optimise multi-channel marketing campaigns that align with strategic objectives, brand positioning and target audience needs. Project oversight : Manage workflow and priorities across the team to ensure timely delivery of marketing materials, content and campaigns. Performance monitoring : Track and report on the effectiveness of marketing activities, using analytics and KPI's to guide future initiatives and improve ROI. Cross-functional collaboration : Liaise with internal departments such as Sales, Product Development, Customer Service and Logistics to ensure alignment and maximise impact of marketing efforts. Quality control: Oversee the creative and content output of the team, maintaining brand consistency, tone of voice and high standards across all deliverables. Budget support: Assist in the management and optimisation of the marketing budget, ensuring resources are used efficiently and effectively. About You Ideally 5+ years of experience in marketing, with at least 2 years in a managerial or team leadership role. Strong understanding of all core marketing disciplines, including digital, content, email, SEO, paid media, branding, design and social media. Demonstrated ability to lead and inspire teams, manage workloads and develop talent. Exceptional verbal and written communication skills; comfortable presenting ideas and results to stakeholders at all levels. Confident using data and analytics tools to track performance and inform decisions. Ability to contribute fresh ideas and drive innovation across campaigns and content. Highly organised, self-motivated and able to juggle multiple projects. If you would be interested in discussing this further then please APPLY NOW or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 10, 2025
Full time
Marketing Manager Are you an experienced marketing leader ready to make a big impact? Have you got experience managing large teams? If so then this could be the role for you ! Location: Guildford + Hybrid Working (2 days in the office) + Free Parking Salary: 55k+ (DOE) PLUS 20 days holiday + 8 bank holidays, extra day off for your birthday, two additional days between Christmas and New Year, monthly social events, pension scheme & more! Interviewing ASAP! Our client is seeking a Marketing Manager to head up their growing team and drive innovative strategies across multiple channels. This is a fantastic opportunity to shape brand growth, enhance customer engagement, and deliver commercial success in a fast-paced environment As the Marketing Manager, you will play a pivotal role in coordinating marketing campaigns and ensuring the strategic vision is realised. -You will be working closely with the Marketing Director and leading a multidisciplinary team of creatives, marketers, and content specialists! Responsibilities: Campaign execution : Plan, manage and optimise multi-channel marketing campaigns that align with strategic objectives, brand positioning and target audience needs. Project oversight : Manage workflow and priorities across the team to ensure timely delivery of marketing materials, content and campaigns. Performance monitoring : Track and report on the effectiveness of marketing activities, using analytics and KPI's to guide future initiatives and improve ROI. Cross-functional collaboration : Liaise with internal departments such as Sales, Product Development, Customer Service and Logistics to ensure alignment and maximise impact of marketing efforts. Quality control: Oversee the creative and content output of the team, maintaining brand consistency, tone of voice and high standards across all deliverables. Budget support: Assist in the management and optimisation of the marketing budget, ensuring resources are used efficiently and effectively. About You Ideally 5+ years of experience in marketing, with at least 2 years in a managerial or team leadership role. Strong understanding of all core marketing disciplines, including digital, content, email, SEO, paid media, branding, design and social media. Demonstrated ability to lead and inspire teams, manage workloads and develop talent. Exceptional verbal and written communication skills; comfortable presenting ideas and results to stakeholders at all levels. Confident using data and analytics tools to track performance and inform decisions. Ability to contribute fresh ideas and drive innovation across campaigns and content. Highly organised, self-motivated and able to juggle multiple projects. If you would be interested in discussing this further then please APPLY NOW or email (url removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role Title: Supply Chain Manager / Data Analyst Location: Farnborough, Hybrid working possible. Successful candidate would benefit from being in the office for 3 days a week from the start. Duration: 6 months. Rate: 600 to 640 per day via an umbrella company Role Summary : As the Supply Chain Manager responsible for data and special projects, you will play a pivotal role in driving data-driven decision-making across supply chain operations. You will be responsible for collecting, analysing, and interpreting complex datasets to identify trends, optimise processes, and support strategic initiatives. In addition to your analytical duties, you will lead and coordinate supply chain-related projects, ensuring timely delivery, stakeholder alignment, and measurable outcomes. This dual role requires strong analytical acumen, project management expertise, and the ability to collaborate effectively across cross-functional teams. Key Responsibilities: Data Management - Oversee daily data reporting and system-to-system data uploads during transitional phases, ensuring consistent data integrity across platforms. Manage planned and unplanned supply chain data requests from stakeholders as required. Website and Portal - lead updates to the external Supply Chain website content, checking that content is up to date and relevant, testing links, administering and handling suppliers contact through designated online forms. Assurance data management - Coordinate Supply Chain Assurance data flow between third-party tools and internal systems, ensuring stakeholders consistently maintain and update core data records. Events Management - Plan and coordinate Supply Chain representation at industry events, work with business stakeholders to manage stand logistics, attendee scheduling, and the delivery of 'Meet the Buyer' engagements. PCards - Monitor Purchasing Card spend, maintain merchant category codes, and flag non-compliant transactions. Travel Reporting - provide reporting analysis and insight on travel spend trends. Procurement Mailbox - Coordinate and schedule procurement team reviews of inbox queries, ensuring timely and consistent responses. Cost Controls - Lead data management for a major cost control programme, serving as the tool's superuser. Coordinate ongoing tool maintenance with development teams, ensure data integrity, and drive stakeholder engagement. Provide regular reporting and strategic insights to senior stakeholders. Required Qualifications and Skills: Proven ability to engage and collaborate with stakeholders across multiple business functions. Experienced in reporting and presenting insights to senior management. Strong verbal and written communication skills, with a clear and concise style. Adaptable and resilient in dynamic environments; capable of managing change effectively. Proficient in Microsoft Office suite and analytical tools, including Power BI. Comfortable working with a variety of third-party and internally developed digital platforms.
Dec 10, 2025
Full time
Role Title: Supply Chain Manager / Data Analyst Location: Farnborough, Hybrid working possible. Successful candidate would benefit from being in the office for 3 days a week from the start. Duration: 6 months. Rate: 600 to 640 per day via an umbrella company Role Summary : As the Supply Chain Manager responsible for data and special projects, you will play a pivotal role in driving data-driven decision-making across supply chain operations. You will be responsible for collecting, analysing, and interpreting complex datasets to identify trends, optimise processes, and support strategic initiatives. In addition to your analytical duties, you will lead and coordinate supply chain-related projects, ensuring timely delivery, stakeholder alignment, and measurable outcomes. This dual role requires strong analytical acumen, project management expertise, and the ability to collaborate effectively across cross-functional teams. Key Responsibilities: Data Management - Oversee daily data reporting and system-to-system data uploads during transitional phases, ensuring consistent data integrity across platforms. Manage planned and unplanned supply chain data requests from stakeholders as required. Website and Portal - lead updates to the external Supply Chain website content, checking that content is up to date and relevant, testing links, administering and handling suppliers contact through designated online forms. Assurance data management - Coordinate Supply Chain Assurance data flow between third-party tools and internal systems, ensuring stakeholders consistently maintain and update core data records. Events Management - Plan and coordinate Supply Chain representation at industry events, work with business stakeholders to manage stand logistics, attendee scheduling, and the delivery of 'Meet the Buyer' engagements. PCards - Monitor Purchasing Card spend, maintain merchant category codes, and flag non-compliant transactions. Travel Reporting - provide reporting analysis and insight on travel spend trends. Procurement Mailbox - Coordinate and schedule procurement team reviews of inbox queries, ensuring timely and consistent responses. Cost Controls - Lead data management for a major cost control programme, serving as the tool's superuser. Coordinate ongoing tool maintenance with development teams, ensure data integrity, and drive stakeholder engagement. Provide regular reporting and strategic insights to senior stakeholders. Required Qualifications and Skills: Proven ability to engage and collaborate with stakeholders across multiple business functions. Experienced in reporting and presenting insights to senior management. Strong verbal and written communication skills, with a clear and concise style. Adaptable and resilient in dynamic environments; capable of managing change effectively. Proficient in Microsoft Office suite and analytical tools, including Power BI. Comfortable working with a variety of third-party and internally developed digital platforms.
Are you an experienced Change Manager adept at leading Business Readiness in major transformation programmes? Do you have previous experience of delivering adoption framework for technological change specifically in relation to ERP or SaaS systems implementation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Readiness Change Manager to work as part of team in a customer focused company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The role is initially offered as a 3-month contract and inside of IR35. The purpose of your role will be to both plan and drive the delivery of change adoption and business readiness strategies as part of an ERP system implementation, ensuring the necessary technology, process and people changes are delivered to achieve business benefits. Ongoing responsibilities will include assisting in the definition of the change management strategy; leading on stakeholder engagement and the delivery of a targeted communications strategy; owning the stakeholder analysis matrix; design and implementing training strategy; developing transition plans in preparation for BAU; defining and managing readiness measure; and triaging post go live support issues. Must Have Previous commercial experience in Change Management, Business Readiness, and/or user adoption workstreams ERP (Microsoft, Oracle EBS, SAP, Netsuite, Epicor, etc) or Cloud/SaaS system transformation projects Familiarity with Change Management standards and tools covering planning and measurement, in addition to readiness Experience delivering successful adoption frameworks Excellent communication strategy and management skills. Highly Desirable Change Management certification (APMG, ACMP/CCMP, Prosci AKDAR, APMG, CMI, etc) Experienced of Electronic Document and Record Management projects (EDRMS), Nice to Have Service Design, Business Transformation Programme Presentation skills Other relevant certification (such as PRINCE2, PMP, APMG, MSP, BCS Business Analysis, etc). As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised, and detail orientated, with the ability to hit deadlines. This role is hybrid with two days week spent in the office in Manchester, and is offered on a 3-month contract basis, inside of IR35/umbrella. If this role describes you then please apply without delay for the opportunity to continue your consultancy career with a friendly, driven, and customer focused organisation. Apply now for immediate consideration for defined interview slots. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Dec 10, 2025
Contractor
Are you an experienced Change Manager adept at leading Business Readiness in major transformation programmes? Do you have previous experience of delivering adoption framework for technological change specifically in relation to ERP or SaaS systems implementation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Readiness Change Manager to work as part of team in a customer focused company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The role is initially offered as a 3-month contract and inside of IR35. The purpose of your role will be to both plan and drive the delivery of change adoption and business readiness strategies as part of an ERP system implementation, ensuring the necessary technology, process and people changes are delivered to achieve business benefits. Ongoing responsibilities will include assisting in the definition of the change management strategy; leading on stakeholder engagement and the delivery of a targeted communications strategy; owning the stakeholder analysis matrix; design and implementing training strategy; developing transition plans in preparation for BAU; defining and managing readiness measure; and triaging post go live support issues. Must Have Previous commercial experience in Change Management, Business Readiness, and/or user adoption workstreams ERP (Microsoft, Oracle EBS, SAP, Netsuite, Epicor, etc) or Cloud/SaaS system transformation projects Familiarity with Change Management standards and tools covering planning and measurement, in addition to readiness Experience delivering successful adoption frameworks Excellent communication strategy and management skills. Highly Desirable Change Management certification (APMG, ACMP/CCMP, Prosci AKDAR, APMG, CMI, etc) Experienced of Electronic Document and Record Management projects (EDRMS), Nice to Have Service Design, Business Transformation Programme Presentation skills Other relevant certification (such as PRINCE2, PMP, APMG, MSP, BCS Business Analysis, etc). As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised, and detail orientated, with the ability to hit deadlines. This role is hybrid with two days week spent in the office in Manchester, and is offered on a 3-month contract basis, inside of IR35/umbrella. If this role describes you then please apply without delay for the opportunity to continue your consultancy career with a friendly, driven, and customer focused organisation. Apply now for immediate consideration for defined interview slots. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Direct Marketing Acquisition Manager (Direct Response) You will develop and oversee a specialist area of direct response marketing, taking responsibility for paid media activity resulting in giving and prize-led support, and the associated programme and products. You will ensure the highest standard of quality and compliance, across a diverse programme mix. You ll manage significant income and expenditure budgets and deliver exceptional fundraising campaigns to drive an ambitious growth plan, accelerating progress towards a cure. Collaborating with different teams across the charity, you ll be planning, managing and delivering the direct marketing programme across a range of media including digital, TV, telephone, and print. Activities in the acquisition portfolio are diverse; from delivering an established, successful core programme to playing an important role in exciting cross-organisational projects. You ll work with a team of three across a range of channels, media and projects at the charity; speaking to range of audiences with one theme in common compelling people to stand with us for a cure. Key Responsibilities: Programme and campaign management Lead the development and delivery of the direct marketing acquisition programme and strategy, with a particular focus on the direct response elements. To be responsible for reviewing and developing our Weekly Lottery Strategy to maximize income. Oversee the delivery of the direct response acquisition campaigns; ensuring they are in market on time, on budget and on brand. Deliver consistent, structured testing to ensure continuous improvement. Where appropriate and worthwhile, ensure testing is applied to all activity and reviewed with recommendations acted upon. Involvement in charity-wide projects and groups; putting supporters at the heart of what we do, as well as playing a key role in the delivery of our Fundraising & Marketing Strategy. Management of all key acquisition suppliers including routine reviews, briefing, optimisation and general relationship management. Annual planning of acquisition direct marketing; including input to operational planning and development of relevant marketing plans. Ensure the campaign planning and delivery cycle is adhered to across the team, and all stakeholders are well managed. Ensure routine end of campaign reviews and analysis (with suppliers as well as your own), with proactive adaptation of plans to optimise results. Ensure contingency plans and activities are in place to close any expected income gaps. People management Management and development of a team of three, with two direct reports. Empowering team members to succeed and grow with clear, SMART goals and development plans in place. Complete routine 1-1 meetings and annual appraisals with direct reports. Developing a high performing team who work collaboratively across the charity. Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to contract and routine performance reviews. Working closely with the Supporter Care and Data teams to ensure the acquisition activity and processes are well understood and that they can support the team as best possible. Budget management and reporting Annual budgeting of direct marketing programmes and campaigns. Regular forecasting in line with the annual cycle, making recommendations around budget allocation and managing expectations throughout. KPI tracking, trend analysis and interrogation of results at all levels. Regular financial performance reporting. Programme optimisation to ensure contribution targets are met and contingency planning as required. Detailed reporting geared towards a longer-term view of performance, covering long-term & ROI modelling, lifetime value and considering supporter experience and engagement. What we are looking for: Budget management experience preferably across expenditure and income Campaign management specifically direct marketing campaigns Media planning experience across a range of media types Agency management including creative and professional acquisition fundraising agencies as well as others such as printers and market researchers Demonstrable people management experience Ability to understand complex data sets and compile meaningful reports and analysis Excellent attention to detail Strategic and critical thinking Getting the best out of people and agencies Understanding of compliance in direct marketing Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £44,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 4th January 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
Dec 09, 2025
Full time
Direct Marketing Acquisition Manager (Direct Response) You will develop and oversee a specialist area of direct response marketing, taking responsibility for paid media activity resulting in giving and prize-led support, and the associated programme and products. You will ensure the highest standard of quality and compliance, across a diverse programme mix. You ll manage significant income and expenditure budgets and deliver exceptional fundraising campaigns to drive an ambitious growth plan, accelerating progress towards a cure. Collaborating with different teams across the charity, you ll be planning, managing and delivering the direct marketing programme across a range of media including digital, TV, telephone, and print. Activities in the acquisition portfolio are diverse; from delivering an established, successful core programme to playing an important role in exciting cross-organisational projects. You ll work with a team of three across a range of channels, media and projects at the charity; speaking to range of audiences with one theme in common compelling people to stand with us for a cure. Key Responsibilities: Programme and campaign management Lead the development and delivery of the direct marketing acquisition programme and strategy, with a particular focus on the direct response elements. To be responsible for reviewing and developing our Weekly Lottery Strategy to maximize income. Oversee the delivery of the direct response acquisition campaigns; ensuring they are in market on time, on budget and on brand. Deliver consistent, structured testing to ensure continuous improvement. Where appropriate and worthwhile, ensure testing is applied to all activity and reviewed with recommendations acted upon. Involvement in charity-wide projects and groups; putting supporters at the heart of what we do, as well as playing a key role in the delivery of our Fundraising & Marketing Strategy. Management of all key acquisition suppliers including routine reviews, briefing, optimisation and general relationship management. Annual planning of acquisition direct marketing; including input to operational planning and development of relevant marketing plans. Ensure the campaign planning and delivery cycle is adhered to across the team, and all stakeholders are well managed. Ensure routine end of campaign reviews and analysis (with suppliers as well as your own), with proactive adaptation of plans to optimise results. Ensure contingency plans and activities are in place to close any expected income gaps. People management Management and development of a team of three, with two direct reports. Empowering team members to succeed and grow with clear, SMART goals and development plans in place. Complete routine 1-1 meetings and annual appraisals with direct reports. Developing a high performing team who work collaboratively across the charity. Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to contract and routine performance reviews. Working closely with the Supporter Care and Data teams to ensure the acquisition activity and processes are well understood and that they can support the team as best possible. Budget management and reporting Annual budgeting of direct marketing programmes and campaigns. Regular forecasting in line with the annual cycle, making recommendations around budget allocation and managing expectations throughout. KPI tracking, trend analysis and interrogation of results at all levels. Regular financial performance reporting. Programme optimisation to ensure contribution targets are met and contingency planning as required. Detailed reporting geared towards a longer-term view of performance, covering long-term & ROI modelling, lifetime value and considering supporter experience and engagement. What we are looking for: Budget management experience preferably across expenditure and income Campaign management specifically direct marketing campaigns Media planning experience across a range of media types Agency management including creative and professional acquisition fundraising agencies as well as others such as printers and market researchers Demonstrable people management experience Ability to understand complex data sets and compile meaningful reports and analysis Excellent attention to detail Strategic and critical thinking Getting the best out of people and agencies Understanding of compliance in direct marketing Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £44,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 4th January 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
Account Manager Our client's business was founded close to 30 years ago and is a leading UK corporate communications partner supporting businesses ranging from the FTSE 100 through to the AIM market, as well as private companies and those new to market. They work in print, digital and moving image and specialise in six core areas across numerous sectors: Investor communications Website builds Video and animation Corporate branding Sustainability communications Our client is looking to hire an Account/Project Manager in corporate communications: someone with 2-3 years commercial experience, a mid-weight role at the heart of a fast-developing business. Our client is seeking an enthusiastic and bright-minded person to join their growing team, with a can-do attitude, a strong focus on customer service and an excellent attention to detail. Requirements For this role, our client is looking for a candidate who: has a university degree (preferably English or Communications); has at least 2 years' experience of working in a corporate communications agency in a similar role; experience in business development and attracting new clients; experience working with international companies has strong interpersonal and communication skills, and is committed to the importance of client/customer relationships; has a can-do attitude, is organised and is a highly proactive administrator; has an in-depth knowledge of Microsoft Word, Excel and PowerPoint; and has excellent attention to detail. Hours and benefits available on request.
Dec 09, 2025
Full time
Account Manager Our client's business was founded close to 30 years ago and is a leading UK corporate communications partner supporting businesses ranging from the FTSE 100 through to the AIM market, as well as private companies and those new to market. They work in print, digital and moving image and specialise in six core areas across numerous sectors: Investor communications Website builds Video and animation Corporate branding Sustainability communications Our client is looking to hire an Account/Project Manager in corporate communications: someone with 2-3 years commercial experience, a mid-weight role at the heart of a fast-developing business. Our client is seeking an enthusiastic and bright-minded person to join their growing team, with a can-do attitude, a strong focus on customer service and an excellent attention to detail. Requirements For this role, our client is looking for a candidate who: has a university degree (preferably English or Communications); has at least 2 years' experience of working in a corporate communications agency in a similar role; experience in business development and attracting new clients; experience working with international companies has strong interpersonal and communication skills, and is committed to the importance of client/customer relationships; has a can-do attitude, is organised and is a highly proactive administrator; has an in-depth knowledge of Microsoft Word, Excel and PowerPoint; and has excellent attention to detail. Hours and benefits available on request.
THE COMPANY Our Client is an award-winning television and content creation business working across premium TV, branded content, corporate film and digital content. They are home to multiple leading labels and they produce high-quality, work for UK and global broadcasters, brands, and commercial clients. THE ROLE As the Marketing Manager, you will play a central role in delivering marketing activity across all labels. You will be responsible for executing campaigns, producing marketing materials, managing digital channels and supporting the rollout of Group-wide initiatives. Key responsibilities: Lead integrated marketing campaigns from brief to execution, ensuring cohesive activity across all labels. Produce high-quality marketing materials including pitch decks, case studies, newsletters and sales assets. Manage day-to-day digital channels (LinkedIn, Instagram, website and email) and create clear, engaging B2B content for commissioners, clients and partners. Oversee CRM-driven marketing activity (e.g. Salesforce and Mailchimp) using analytics to optimise campaigns and inform reporting. Champion the Group's brand identity, maintaining consistency across all labels while supporting label-specific creative needs. Coordinate the Group-wide awards calendar, gathering materials and managing submissions across labels. Support presence at key festivals and industry markets. Work closely with the CMO and Press & Publicity team to deliver marketing, thought-leadership content and internal comms initiatives. THE PERSON With previous marketing experience ideally within media, production or creative agencies, you should have a strong multi-channel expertise and a genuine passion for television and content creation. It is important to be a confident communicator with solid B2B writing and project management skills as well as being highly organised, proactive and comfortable juggling multiple tasks. Experience delivering integrated campaigns, managing content and CRM activity is key. Familiarity with Adobe Creative Suite or similar tools, plus experience working across multiple brands or business units, will be beneficial. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see:
Dec 09, 2025
Full time
THE COMPANY Our Client is an award-winning television and content creation business working across premium TV, branded content, corporate film and digital content. They are home to multiple leading labels and they produce high-quality, work for UK and global broadcasters, brands, and commercial clients. THE ROLE As the Marketing Manager, you will play a central role in delivering marketing activity across all labels. You will be responsible for executing campaigns, producing marketing materials, managing digital channels and supporting the rollout of Group-wide initiatives. Key responsibilities: Lead integrated marketing campaigns from brief to execution, ensuring cohesive activity across all labels. Produce high-quality marketing materials including pitch decks, case studies, newsletters and sales assets. Manage day-to-day digital channels (LinkedIn, Instagram, website and email) and create clear, engaging B2B content for commissioners, clients and partners. Oversee CRM-driven marketing activity (e.g. Salesforce and Mailchimp) using analytics to optimise campaigns and inform reporting. Champion the Group's brand identity, maintaining consistency across all labels while supporting label-specific creative needs. Coordinate the Group-wide awards calendar, gathering materials and managing submissions across labels. Support presence at key festivals and industry markets. Work closely with the CMO and Press & Publicity team to deliver marketing, thought-leadership content and internal comms initiatives. THE PERSON With previous marketing experience ideally within media, production or creative agencies, you should have a strong multi-channel expertise and a genuine passion for television and content creation. It is important to be a confident communicator with solid B2B writing and project management skills as well as being highly organised, proactive and comfortable juggling multiple tasks. Experience delivering integrated campaigns, managing content and CRM activity is key. Familiarity with Adobe Creative Suite or similar tools, plus experience working across multiple brands or business units, will be beneficial. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see:
Salary: £54,900 Closing date: Tuesday, 16 December 2025 Contract type: Permanent Interview dates: From Thursday 15 January 2026 The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health. These challenges need the bold science we support, but they won't be solved by science alone. We are looking for a Portfolio Analyst to join our Digital & Technology (D&T) Delivery team in our D&T department. Where in Wellcome will I be working? The D&T Delivery team works across the department to ensure high quality and efficient delivery of technology and digital transformation programmes, projects and agile products. We strategically plan, prioritise and deliver D&T's diverse portfolio and manage the Digital & Technology Investment Plan for delivery of strategic change activities. We are a team of 12 including delivery managers, project managers and analysts. We use a mix of waterfall and agile practices and are actively implementing more agile ways of working across the portfolio. You will be reporting into the Senior Manager - D&T Delivery. What will I be doing? We are looking for a strategic portfolio reporting professional to deliver reporting mechanisms across D&T with a focus on defining meaningful performance and delivery metrics for our portfolio. The role will be working closely with the Senior Manager - D&T Delivery in shaping and optimising our performance reporting as well as providing administrative support to the wider team to facilitate successful delivery of the portfolio. As a Portfolio Analyst you will: Build and present reporting mechanisms across the portfolio. This includes performance reporting on projects, transformation programmes, products and alignment with our organisational objectives and key results (OKRs) Help define and update key measures to report on D&T operational and strategic activities to enable data-driven decision making. Find opportunities to improve on and automate our existing strategic and operational performance reporting and implement those Support D&T Delivery team by establishing the right level of risk, issue and change control processes and templates Help coordinate our governance meetings with scheduling, agenda planning, paper collating and ensuring follow up actions are completed Is this job for me? If you possess experience in strategic reporting for management information and decision-making at an executive level, then this opportunity could be a good fit for you. You should be familiar with digital projects, programmes and products, and you need to be adept in working with digital and technology environments, understanding how to report and measure progress effectively. An ideal candidate will be enthusiastic about identifying opportunities to enhance and future-proof reporting systems, bringing an analytical and creative approach to problem-solving. Additionally, you should thrive working independently while still providing valuable support to a large organisation. If these qualities resonate with you, we invite you to consider joining our team. To apply for this role please submit an update CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role. Minimum Criteria: Experience working within a digital and technology environment Experience of working in portfolio analyst role or similar and solid knowledge of portfolio reporting Experience with project and agile delivery methodologies, frameworks and tools You can view the full job description on our website You can read more about the benefits we offer our employees on our website Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at .
Dec 09, 2025
Full time
Salary: £54,900 Closing date: Tuesday, 16 December 2025 Contract type: Permanent Interview dates: From Thursday 15 January 2026 The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health. These challenges need the bold science we support, but they won't be solved by science alone. We are looking for a Portfolio Analyst to join our Digital & Technology (D&T) Delivery team in our D&T department. Where in Wellcome will I be working? The D&T Delivery team works across the department to ensure high quality and efficient delivery of technology and digital transformation programmes, projects and agile products. We strategically plan, prioritise and deliver D&T's diverse portfolio and manage the Digital & Technology Investment Plan for delivery of strategic change activities. We are a team of 12 including delivery managers, project managers and analysts. We use a mix of waterfall and agile practices and are actively implementing more agile ways of working across the portfolio. You will be reporting into the Senior Manager - D&T Delivery. What will I be doing? We are looking for a strategic portfolio reporting professional to deliver reporting mechanisms across D&T with a focus on defining meaningful performance and delivery metrics for our portfolio. The role will be working closely with the Senior Manager - D&T Delivery in shaping and optimising our performance reporting as well as providing administrative support to the wider team to facilitate successful delivery of the portfolio. As a Portfolio Analyst you will: Build and present reporting mechanisms across the portfolio. This includes performance reporting on projects, transformation programmes, products and alignment with our organisational objectives and key results (OKRs) Help define and update key measures to report on D&T operational and strategic activities to enable data-driven decision making. Find opportunities to improve on and automate our existing strategic and operational performance reporting and implement those Support D&T Delivery team by establishing the right level of risk, issue and change control processes and templates Help coordinate our governance meetings with scheduling, agenda planning, paper collating and ensuring follow up actions are completed Is this job for me? If you possess experience in strategic reporting for management information and decision-making at an executive level, then this opportunity could be a good fit for you. You should be familiar with digital projects, programmes and products, and you need to be adept in working with digital and technology environments, understanding how to report and measure progress effectively. An ideal candidate will be enthusiastic about identifying opportunities to enhance and future-proof reporting systems, bringing an analytical and creative approach to problem-solving. Additionally, you should thrive working independently while still providing valuable support to a large organisation. If these qualities resonate with you, we invite you to consider joining our team. To apply for this role please submit an update CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role. Minimum Criteria: Experience working within a digital and technology environment Experience of working in portfolio analyst role or similar and solid knowledge of portfolio reporting Experience with project and agile delivery methodologies, frameworks and tools You can view the full job description on our website You can read more about the benefits we offer our employees on our website Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at .
About the Role We have been appointed by an insurance trade association, who are looking for an Insurance Services & Compliance Manager to join their team. Previous experience working within the Insurance industry is essential for this role. Key Responsibilities Strategic Leadership Support the COO and Executive team in delivering the Client's business plan and strategic objectives within agreed timescales. Develop and implement a comprehensive strategy to enhance industry knowledge, regulatory understanding, and professional standards across the client base. Provide expert regulatory guidance to end-users and internal teams to support operational excellence. Client Engagement and Value Creation Contribute to the growth and retention of business across all tiers. Build and maintain strong relationships with key stakeholders across the Insurance industry. Translate industry and regulatory changes into practical insights, guidance, and learning opportunities for end-users. Collaborate with the Learning & Development Manager to deliver a structured programme of Insurance specific market-focused events, forums, and educational content. Insurance Content Development Design and manage a comprehensive Resource Library , including templates, policy wordings, and contractual documents relevant to the insurance industry. Develop and maintain a Management Information (MI) reporting suite and market research library for internal and external use. Produce key materials and thought leadership content for use across digital channels, events, and external & Internal communications. Support the design and implementation of a Compliance Support section on the Client's website, ensuring accessibility and relevance for clients. Compliance and Governance Manage the Client's relationship with its external Compliance Partner, ensuring performance and delivery align with contractual and strategic expectations. Monitor and map the UK, Republic of Ireland, and Gibraltar insurance markets, identifying regulatory and Industry developments relevant to clients. Contribute insight and recommendations to support continuous improvement of client services and value propositions. Skills and Experience Required Strong background in an insurance organisation is essential for this position. In-depth understanding of regulatory frameworks, market trends, and insurance principles. Proven experience in stakeholder engagement, relationship management, and cross-functional collaboration. Excellent communication and presentation skills, with the ability to translate complex Insurance issues into accessible insights. Strong organisational and project management skills, with the ability to manage multiple initiatives simultaneously. Experience in developing or managing Insurance/General Agent specific content, learning materials, or compliance documentation is highly desirable. Personal Attributes Commercially astute, with a strategic and solutions-focused mindset. Collaborative and relationship-driven, with excellent influencing skills. Detail-oriented and proactive, with a passion for professional standards and industry excellence. Confident communicator, comfortable engaging with senior stakeholders and regulatory bodies. Package A competitive salary and benefits package is offered, commensurate with experience. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Dec 09, 2025
Full time
About the Role We have been appointed by an insurance trade association, who are looking for an Insurance Services & Compliance Manager to join their team. Previous experience working within the Insurance industry is essential for this role. Key Responsibilities Strategic Leadership Support the COO and Executive team in delivering the Client's business plan and strategic objectives within agreed timescales. Develop and implement a comprehensive strategy to enhance industry knowledge, regulatory understanding, and professional standards across the client base. Provide expert regulatory guidance to end-users and internal teams to support operational excellence. Client Engagement and Value Creation Contribute to the growth and retention of business across all tiers. Build and maintain strong relationships with key stakeholders across the Insurance industry. Translate industry and regulatory changes into practical insights, guidance, and learning opportunities for end-users. Collaborate with the Learning & Development Manager to deliver a structured programme of Insurance specific market-focused events, forums, and educational content. Insurance Content Development Design and manage a comprehensive Resource Library , including templates, policy wordings, and contractual documents relevant to the insurance industry. Develop and maintain a Management Information (MI) reporting suite and market research library for internal and external use. Produce key materials and thought leadership content for use across digital channels, events, and external & Internal communications. Support the design and implementation of a Compliance Support section on the Client's website, ensuring accessibility and relevance for clients. Compliance and Governance Manage the Client's relationship with its external Compliance Partner, ensuring performance and delivery align with contractual and strategic expectations. Monitor and map the UK, Republic of Ireland, and Gibraltar insurance markets, identifying regulatory and Industry developments relevant to clients. Contribute insight and recommendations to support continuous improvement of client services and value propositions. Skills and Experience Required Strong background in an insurance organisation is essential for this position. In-depth understanding of regulatory frameworks, market trends, and insurance principles. Proven experience in stakeholder engagement, relationship management, and cross-functional collaboration. Excellent communication and presentation skills, with the ability to translate complex Insurance issues into accessible insights. Strong organisational and project management skills, with the ability to manage multiple initiatives simultaneously. Experience in developing or managing Insurance/General Agent specific content, learning materials, or compliance documentation is highly desirable. Personal Attributes Commercially astute, with a strategic and solutions-focused mindset. Collaborative and relationship-driven, with excellent influencing skills. Detail-oriented and proactive, with a passion for professional standards and industry excellence. Confident communicator, comfortable engaging with senior stakeholders and regulatory bodies. Package A competitive salary and benefits package is offered, commensurate with experience. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Atrium Workforce Solutions UK Limited
Uxbridge, Middlesex
Omnichannel Strategy Manager - Uxbridge Atrium EMEA is looking for an accomplished Omnichannel Strategy Manager to be responsible for campaign planning, performance measurement, working with brand teams and championing omnichannel strategies. Working with brand teams collaborating and identifying process improvements. This role is inside IR35 and you are required onsite 50% of the time. Fluency in Italian and/or Spanish required. Essential: * Experience in Omnichannel Strategy: marketing strategy, brand planning, omnichannel campaign design (personal, & non-personal), customer journey design, marketing operations, campaign management and tactical implementation * Experience in omnichannel planning and digital communications, including: Websites; knowledge of multi-screen/responsive web design. Email campaigns. Display advertising development. Search engine optimization. Search engine marketing. Interactive Visual Aids. Remote Engagement. Social media execution. Mobile. 3rd party media sponsorships (eg, WebMD, Medscape, M3, etc.). Customer engagement journey design and optimization * Ability to manage agencies, vendors, partners, and project support teams. * Demonstrated excellence in operational effectiveness. * Proven record of coordinating and collaboration across multiple teams to prioritize competing business objectives and drive action to meet business requirements; recognized as an influential leader with credibility in stakeholder management and expectation management. * Ability to plan, prioritize and organize campaign development, execution and optimization through project management and negotiation skills to build consensus, resolve conflicts and manage expectations. * Project/program management and ability to effectively author briefs and project requirement documents * Experience and knowledge of the Legal/Medical/Regulatory review process * Strong oral, written, and interpersonal communication skills * Experience working in the pharmaceutical or healthcare industry helpful Click Apply now to be considered for the Omnichannel Strategy Manager - Uxbridge role
Dec 09, 2025
Contractor
Omnichannel Strategy Manager - Uxbridge Atrium EMEA is looking for an accomplished Omnichannel Strategy Manager to be responsible for campaign planning, performance measurement, working with brand teams and championing omnichannel strategies. Working with brand teams collaborating and identifying process improvements. This role is inside IR35 and you are required onsite 50% of the time. Fluency in Italian and/or Spanish required. Essential: * Experience in Omnichannel Strategy: marketing strategy, brand planning, omnichannel campaign design (personal, & non-personal), customer journey design, marketing operations, campaign management and tactical implementation * Experience in omnichannel planning and digital communications, including: Websites; knowledge of multi-screen/responsive web design. Email campaigns. Display advertising development. Search engine optimization. Search engine marketing. Interactive Visual Aids. Remote Engagement. Social media execution. Mobile. 3rd party media sponsorships (eg, WebMD, Medscape, M3, etc.). Customer engagement journey design and optimization * Ability to manage agencies, vendors, partners, and project support teams. * Demonstrated excellence in operational effectiveness. * Proven record of coordinating and collaboration across multiple teams to prioritize competing business objectives and drive action to meet business requirements; recognized as an influential leader with credibility in stakeholder management and expectation management. * Ability to plan, prioritize and organize campaign development, execution and optimization through project management and negotiation skills to build consensus, resolve conflicts and manage expectations. * Project/program management and ability to effectively author briefs and project requirement documents * Experience and knowledge of the Legal/Medical/Regulatory review process * Strong oral, written, and interpersonal communication skills * Experience working in the pharmaceutical or healthcare industry helpful Click Apply now to be considered for the Omnichannel Strategy Manager - Uxbridge role
Marketing, Media & Communications Manager Salary : £40,844 per annum Location: Birmingham Contract Type: Permanent Hours: Full Time Our client was established in 2013 as an award-winning Strategic Business Unit, aims to enhance knowledge and skills in the humanitarian sector through capacity building, applied research, and leadership development. Originating from a global NGO serving humanity for over 40 years, they initially supported the IR Family but now strives to develop the wider NGO sector. They envision itself as a hub for humanitarian and development studies, training future leaders, undertaking applied research, and advocating for effective aid and development from an Islamic perspective. They are actively recruiting for the position of Marketing, Media & Communications Manager to be based from its office in Birmingham, UK. The organisation currently operates to a hybrid working model. Purpose of the role: The Marketing, Media & Communications Manager will lead the strategic development and delivery of their Academy s marketing, communications, and media initiatives. This role will increase their visibility, engage key stakeholders, strengthen the brand, and support the Academy s mission to influence and enhance humanitarian practice globally. The post holder will manage external and internal communications, oversee digital and traditional media channels, and develop campaigns that reflect their values and objectives. The successful candidate must have or be: • Degree in Marketing, Communications, Media, Public Relations, or related field. • Professional qualifications in digital marketing, media management, or PR are desirable. • Proven experience in marketing, communications, or media management, preferably in NGO, education, or development sectors. • Demonstrated success in digital marketing, social media management, and content creation. • Experience in branding, campaign development, and stakeholder engagement. • Familiarity with website management, SEO, and digital analytics tools. • Strong project and budget management experience, including monitoring and administrative financial tasks. • Track record of delivering measurable results and maintaining high standards of professionalism. • Exceptional written, verbal, and visual communication skills, including storytelling for diverse audiences. • Ability to plan, coordinate, and execute marketing campaigns and communications projects end-to-end. • Strong analytical skills to interpret engagement metrics and provide actionable insights. • Excellent project management skills, including prioritisation, scheduling, and meeting deadlines. • Strong interpersonal skills to liaise effectively with internal teams, external partners, media, and stakeholders. • Leadership and team management experience, including guiding staff or contractors. • High digital literacy: Microsoft 365, social media management tools, and online collaboration platforms. • Skilled in maintaining brand integrity across all channels and materials. • Experience in the NGO, education, or development sectors is advantageous. • Additional languages (especially Arabic) beneficial for international communications. For more information, please click on the Documents tab above to view the full Job Description They promote equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with their policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, they will be glad to hear from you. Please Note: Interviews are expected to take place in January 2026. Pre-employment Checks: Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references For UK based roles, they are only able to accept applications from candidates who have the right to work in the UK. They are unable to progress applications which would require sponsorship. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. They are an equal opportunities employer You may also have experience in the following: Marketing Manager, Communications Manager, Media & Communications Manager, Marketing & Communications Manager, Digital Marketing Manager, Content & Communications Manager, PR & Communications Manager, Brand & Communications Manager, Media Manager, Head of Communications, External Communications Manager, Internal Communications Manager, Digital Communications Manager, Campaigns Manager, Public Relations Manager REF-
Dec 09, 2025
Full time
Marketing, Media & Communications Manager Salary : £40,844 per annum Location: Birmingham Contract Type: Permanent Hours: Full Time Our client was established in 2013 as an award-winning Strategic Business Unit, aims to enhance knowledge and skills in the humanitarian sector through capacity building, applied research, and leadership development. Originating from a global NGO serving humanity for over 40 years, they initially supported the IR Family but now strives to develop the wider NGO sector. They envision itself as a hub for humanitarian and development studies, training future leaders, undertaking applied research, and advocating for effective aid and development from an Islamic perspective. They are actively recruiting for the position of Marketing, Media & Communications Manager to be based from its office in Birmingham, UK. The organisation currently operates to a hybrid working model. Purpose of the role: The Marketing, Media & Communications Manager will lead the strategic development and delivery of their Academy s marketing, communications, and media initiatives. This role will increase their visibility, engage key stakeholders, strengthen the brand, and support the Academy s mission to influence and enhance humanitarian practice globally. The post holder will manage external and internal communications, oversee digital and traditional media channels, and develop campaigns that reflect their values and objectives. The successful candidate must have or be: • Degree in Marketing, Communications, Media, Public Relations, or related field. • Professional qualifications in digital marketing, media management, or PR are desirable. • Proven experience in marketing, communications, or media management, preferably in NGO, education, or development sectors. • Demonstrated success in digital marketing, social media management, and content creation. • Experience in branding, campaign development, and stakeholder engagement. • Familiarity with website management, SEO, and digital analytics tools. • Strong project and budget management experience, including monitoring and administrative financial tasks. • Track record of delivering measurable results and maintaining high standards of professionalism. • Exceptional written, verbal, and visual communication skills, including storytelling for diverse audiences. • Ability to plan, coordinate, and execute marketing campaigns and communications projects end-to-end. • Strong analytical skills to interpret engagement metrics and provide actionable insights. • Excellent project management skills, including prioritisation, scheduling, and meeting deadlines. • Strong interpersonal skills to liaise effectively with internal teams, external partners, media, and stakeholders. • Leadership and team management experience, including guiding staff or contractors. • High digital literacy: Microsoft 365, social media management tools, and online collaboration platforms. • Skilled in maintaining brand integrity across all channels and materials. • Experience in the NGO, education, or development sectors is advantageous. • Additional languages (especially Arabic) beneficial for international communications. For more information, please click on the Documents tab above to view the full Job Description They promote equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with their policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, they will be glad to hear from you. Please Note: Interviews are expected to take place in January 2026. Pre-employment Checks: Any employment with them will be subject to the following checks: • screening clearance • proof of eligibility to live and work within the UK • receipt of satisfactory references For UK based roles, they are only able to accept applications from candidates who have the right to work in the UK. They are unable to progress applications which would require sponsorship. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. They are an equal opportunities employer You may also have experience in the following: Marketing Manager, Communications Manager, Media & Communications Manager, Marketing & Communications Manager, Digital Marketing Manager, Content & Communications Manager, PR & Communications Manager, Brand & Communications Manager, Media Manager, Head of Communications, External Communications Manager, Internal Communications Manager, Digital Communications Manager, Campaigns Manager, Public Relations Manager REF-
Job Title: Senior Programme Manager - Public Sector Engagement Location: London / Hybrid Salary : £40,000 - £45,000 per annum Job Type: Permanent, Full-Time Role Purpose The purpose of this role is to lead engagement for organisations's Public Services Board and Central Government Council as well as coordinate across all of the organisations's public sector facing member-led committees. The Public Services Board (PSB) is the organisations's senior member forum that shapes the organisation's influencing and engagement priorities for improving digital public services to UK citizens and enterprises. The board aims to be representative of the diversity of the tech sector's engagement with government in terms of the range of products and services supplied into government, of contract sizes (e.g., major to SME suppliers) and of executive leadership. Board members are either public sector profit and loss owners for their businesses, or strategic engagement professionals working into their UK board or Executive Committee. Meeting around 10 times annually, the board co-ordinates its work and agenda with other more focused public sector working groups - the Central Government Council, Local Public Services Committee, Justice and Emergency Services Committee, and Health and Social Care Committee. This position provides an opportunity to work with senior level representatives from industry and Government to support the effective engagement and better public service delivery through technology. This role would suit an articulate and well-connected person, with an understanding of the working of Whitehall and various government departments. Experience of working with industry, the UK technology sector, government, policy development, and other stakeholders is required. The successful candidate will demonstrate the capability to work across multiple different workstreams, engaging with a variety of industry and government stakeholders and will develop a good understanding of the opportunities and challenges facing the wider tech sector. Key Responsibilities: Lead senior level public sector stakeholder engagement for the organisation's Public Services Board, ensuring monthly access to high-level decision makers in government; Liaise with the Chair and Vice Chair of PSB to support the smooth running of the monthly meeting; Support the development, commissioning and publication of at least one PSB report per year; Organise 2 PSB stakeholder dinners a year and a unique member excursion for learning and development purposes; Coordinate activities with other public sector facing member-led committees, and plan at least one cross programme activity; Raise the public profile of the PSB through media engagement and public facing events; Liaise with other teams to identify and exploit cross-fertilisation opportunities with other programmes within the organsisation Deputise for the Associate Director, Central Government and Education in their absence as requested; and Any other duties that might from time to time be required by the Associate Director, Central Government and Education and the leadership team. Skills, Knowledge and Expertise Essential: Strong interest in innovation, the use of technology in the public sector and the UK tech industry; Good connections with a network of with senior public sector stakeholders; A self-motivated individual with a positive can-do approach who is comfortable working with competing demands and responding to tight deadlines; Good organisational skills and attention to detail; Excellent written and verbal communication skills with the ability to communicate technical and policy information effectively to a range of audiences; A team player who has experience of managing relationships with a diverse range of stakeholders and is comfortable working with senior individuals in industry; and Comfortable with public speaking. Desirable: Demonstrates an understanding of the Government procurement landscape and the positioning and role of trade bodies; Good high-level knowledge of technology and workings of the technology sector; Demonstrates a strong understanding of the public sector tech market; Understand the economic, social and political environment, members' business sectors and business models, stakeholders and their drivers; and Have capability to use the tools and technologies techUK provides; including but not limited to Microsoft Office, CRM, mobile and home working software, web tools and social media. Additional Information: The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Senior Programme Manager, Public Sector Engagement Officer, Public Affairs Manager, Senior Project Manager, Senior Programme Manager, Government Relations Manager, Policy Officer may also be considered for this role.
Dec 09, 2025
Full time
Job Title: Senior Programme Manager - Public Sector Engagement Location: London / Hybrid Salary : £40,000 - £45,000 per annum Job Type: Permanent, Full-Time Role Purpose The purpose of this role is to lead engagement for organisations's Public Services Board and Central Government Council as well as coordinate across all of the organisations's public sector facing member-led committees. The Public Services Board (PSB) is the organisations's senior member forum that shapes the organisation's influencing and engagement priorities for improving digital public services to UK citizens and enterprises. The board aims to be representative of the diversity of the tech sector's engagement with government in terms of the range of products and services supplied into government, of contract sizes (e.g., major to SME suppliers) and of executive leadership. Board members are either public sector profit and loss owners for their businesses, or strategic engagement professionals working into their UK board or Executive Committee. Meeting around 10 times annually, the board co-ordinates its work and agenda with other more focused public sector working groups - the Central Government Council, Local Public Services Committee, Justice and Emergency Services Committee, and Health and Social Care Committee. This position provides an opportunity to work with senior level representatives from industry and Government to support the effective engagement and better public service delivery through technology. This role would suit an articulate and well-connected person, with an understanding of the working of Whitehall and various government departments. Experience of working with industry, the UK technology sector, government, policy development, and other stakeholders is required. The successful candidate will demonstrate the capability to work across multiple different workstreams, engaging with a variety of industry and government stakeholders and will develop a good understanding of the opportunities and challenges facing the wider tech sector. Key Responsibilities: Lead senior level public sector stakeholder engagement for the organisation's Public Services Board, ensuring monthly access to high-level decision makers in government; Liaise with the Chair and Vice Chair of PSB to support the smooth running of the monthly meeting; Support the development, commissioning and publication of at least one PSB report per year; Organise 2 PSB stakeholder dinners a year and a unique member excursion for learning and development purposes; Coordinate activities with other public sector facing member-led committees, and plan at least one cross programme activity; Raise the public profile of the PSB through media engagement and public facing events; Liaise with other teams to identify and exploit cross-fertilisation opportunities with other programmes within the organsisation Deputise for the Associate Director, Central Government and Education in their absence as requested; and Any other duties that might from time to time be required by the Associate Director, Central Government and Education and the leadership team. Skills, Knowledge and Expertise Essential: Strong interest in innovation, the use of technology in the public sector and the UK tech industry; Good connections with a network of with senior public sector stakeholders; A self-motivated individual with a positive can-do approach who is comfortable working with competing demands and responding to tight deadlines; Good organisational skills and attention to detail; Excellent written and verbal communication skills with the ability to communicate technical and policy information effectively to a range of audiences; A team player who has experience of managing relationships with a diverse range of stakeholders and is comfortable working with senior individuals in industry; and Comfortable with public speaking. Desirable: Demonstrates an understanding of the Government procurement landscape and the positioning and role of trade bodies; Good high-level knowledge of technology and workings of the technology sector; Demonstrates a strong understanding of the public sector tech market; Understand the economic, social and political environment, members' business sectors and business models, stakeholders and their drivers; and Have capability to use the tools and technologies techUK provides; including but not limited to Microsoft Office, CRM, mobile and home working software, web tools and social media. Additional Information: The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Senior Programme Manager, Public Sector Engagement Officer, Public Affairs Manager, Senior Project Manager, Senior Programme Manager, Government Relations Manager, Policy Officer may also be considered for this role.
IT Project Manager - Agile methodologies, Professional services - Stoke-on-Trent, Staffordshire Leading professional services organisation urgently require an IT Project Manager with a minimum of 10 years experience and with significant Agile methodology experience (short sprints) coupled with a professional services experience. (Any exposure to legal/law is beneficial). Experience of tech, data components, AI, Digital/Web is preferred. You will be responsible for managing the full project lifecycle and delivering new and exciting new projects ensuring they are delivered on time, to budget and meets business needs. This is a great opportunity to join one of the leading Professional Services organisations in beautiful office within the Stoke region with a salary plus excellent benefits. This role is commutable from Stoke-on-Trent, Newcastle-under-Lyne, Leek, Crewe, Stafford, Uttoxeter, Telford, Cannock, Cheshire, Staffordshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Dec 09, 2025
Full time
IT Project Manager - Agile methodologies, Professional services - Stoke-on-Trent, Staffordshire Leading professional services organisation urgently require an IT Project Manager with a minimum of 10 years experience and with significant Agile methodology experience (short sprints) coupled with a professional services experience. (Any exposure to legal/law is beneficial). Experience of tech, data components, AI, Digital/Web is preferred. You will be responsible for managing the full project lifecycle and delivering new and exciting new projects ensuring they are delivered on time, to budget and meets business needs. This is a great opportunity to join one of the leading Professional Services organisations in beautiful office within the Stoke region with a salary plus excellent benefits. This role is commutable from Stoke-on-Trent, Newcastle-under-Lyne, Leek, Crewe, Stafford, Uttoxeter, Telford, Cannock, Cheshire, Staffordshire Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Customer Experience & Insights Manager B&D Reside • £62,000 £72,000 • Hybrid (Barking / Home) Recruitment by Goodman Masson Goodman Masson is delighted to be partnering with Barking & Dagenham Reside , an ambitious and forward-thinking housing provider, as they continue to strengthen their commitment to delivering outstanding homes and truly resident-centric services. We re now seeking a proactive and influential Customer Experience & Insights Manager a newly shaped role offering the chance to build frameworks, processes, and impact from the ground up. About the Role This is a fantastic opportunity for someone passionate about customer experience, continuous improvement, and clear, engaging resident communications. Sitting at the heart of B&D Reside s transformation journey, you will lead the Complaints Team, shape the organisation s approach to feedback and insights, and develop compelling resident-facing communications in partnership with an external agency with the long-term ambition of bringing communications fully in-house. You will also play a key role in the design and delivery of B&D Reside s Customer Experience Strategy , ensuring that resident voice and insight informs every part of service design and delivery. If you thrive in an environment where you can set direction, influence culture, and make a tangible impact on residents lives, this newly created role offers the autonomy and scope to do just that. Key Responsibilities Leadership & Operational Management Lead and manage the Complaints Team, ensuring timely, empathetic, high-quality case resolution. Track complaint trends and root causes, using insights to drive meaningful improvements. Build and maintain KPIs and reporting frameworks to measure performance and outcomes. Continuous Improvement & Insights Develop and embed robust resident feedback mechanisms, from surveys and focus groups to digital tools. Analyse data to identify themes, pain points, and improvement opportunities across the service. Work collaboratively across the organisation to champion a customer-centric culture. Marketing & Communications Partner with B&D Reside s external communications provider to deliver resident-focused campaigns and content. Ensure clear, consistent messaging across all channels, aligned with brand values. Lead the transition to in-house communications capability over time. Oversee the corporate website redesign to improve accessibility, usability, and engagement. Support crisis communications responses and ensure all messaging reflects organisational values. Use data and analytics to evaluate communication impact and continuously refine strategy. Stakeholder Engagement Act as a trusted bridge between residents and the organisation, strengthening transparency and trust. Present customer experience metrics and communications insights to senior leaders. Build effective relationships externally to benchmark best practices. Work closely with the Head of Customer Experience & Asset Insight on the wider Customer Experience & Engagement Strategy. About You We re looking for someone who brings: Essential Strong experience in customer experience, complaints, or service management. Proven marketing and communications expertise, including campaign planning and content creation. Exceptional copywriting and editing skills. Excellent stakeholder engagement and relationship-building capability. Confident data interpretation and insight-led decision-making. Solid project management experience ideally with digital or communications projects. Desirable Experience in housing, the public sector, or other regulated environments. Familiarity with CRM or resident feedback platforms. You ll also embody B&D Reside s values: empathetic service, inclusivity, accountability, and a proactive, solutions-focused approach. If you re excited by the idea of shaping a customer experience and communications function from the ground up and making a real difference to residents across Barking & Dagenham we d love to hear from you. To apply or find out more, please contact the (url removed)
Dec 09, 2025
Full time
Customer Experience & Insights Manager B&D Reside • £62,000 £72,000 • Hybrid (Barking / Home) Recruitment by Goodman Masson Goodman Masson is delighted to be partnering with Barking & Dagenham Reside , an ambitious and forward-thinking housing provider, as they continue to strengthen their commitment to delivering outstanding homes and truly resident-centric services. We re now seeking a proactive and influential Customer Experience & Insights Manager a newly shaped role offering the chance to build frameworks, processes, and impact from the ground up. About the Role This is a fantastic opportunity for someone passionate about customer experience, continuous improvement, and clear, engaging resident communications. Sitting at the heart of B&D Reside s transformation journey, you will lead the Complaints Team, shape the organisation s approach to feedback and insights, and develop compelling resident-facing communications in partnership with an external agency with the long-term ambition of bringing communications fully in-house. You will also play a key role in the design and delivery of B&D Reside s Customer Experience Strategy , ensuring that resident voice and insight informs every part of service design and delivery. If you thrive in an environment where you can set direction, influence culture, and make a tangible impact on residents lives, this newly created role offers the autonomy and scope to do just that. Key Responsibilities Leadership & Operational Management Lead and manage the Complaints Team, ensuring timely, empathetic, high-quality case resolution. Track complaint trends and root causes, using insights to drive meaningful improvements. Build and maintain KPIs and reporting frameworks to measure performance and outcomes. Continuous Improvement & Insights Develop and embed robust resident feedback mechanisms, from surveys and focus groups to digital tools. Analyse data to identify themes, pain points, and improvement opportunities across the service. Work collaboratively across the organisation to champion a customer-centric culture. Marketing & Communications Partner with B&D Reside s external communications provider to deliver resident-focused campaigns and content. Ensure clear, consistent messaging across all channels, aligned with brand values. Lead the transition to in-house communications capability over time. Oversee the corporate website redesign to improve accessibility, usability, and engagement. Support crisis communications responses and ensure all messaging reflects organisational values. Use data and analytics to evaluate communication impact and continuously refine strategy. Stakeholder Engagement Act as a trusted bridge between residents and the organisation, strengthening transparency and trust. Present customer experience metrics and communications insights to senior leaders. Build effective relationships externally to benchmark best practices. Work closely with the Head of Customer Experience & Asset Insight on the wider Customer Experience & Engagement Strategy. About You We re looking for someone who brings: Essential Strong experience in customer experience, complaints, or service management. Proven marketing and communications expertise, including campaign planning and content creation. Exceptional copywriting and editing skills. Excellent stakeholder engagement and relationship-building capability. Confident data interpretation and insight-led decision-making. Solid project management experience ideally with digital or communications projects. Desirable Experience in housing, the public sector, or other regulated environments. Familiarity with CRM or resident feedback platforms. You ll also embody B&D Reside s values: empathetic service, inclusivity, accountability, and a proactive, solutions-focused approach. If you re excited by the idea of shaping a customer experience and communications function from the ground up and making a real difference to residents across Barking & Dagenham we d love to hear from you. To apply or find out more, please contact the (url removed)
Event Marketing Manager - B2B Events Central London Hybrid (3 days in-office) + Travel Salary up to £45,000 + Profit Share + Bonus + Benefits Are you a strategic, hands-on marketer who thrives on creating impactful B2B campaigns and driving real business results? We're looking for an Event Marketing Manager to join a fast-paced, ambitious team delivering high-profile events for senior professionals in financial services sectors. This role offers full ownership of multi-channel marketing campaigns, digital engagement, and audience growth - perfect for someone who enjoys contributing ideas, and making an immediate impact in a collaborative, results-focused environment. Why This Role Stands Out Creative Freedom & Impact: Shape and deliver marketing campaigns from strategy through execution, influencing how events are promoted and experienced. Your ideas matter. Fast-Paced, Ambitious Team: Work in a dynamic, collaborative environment where autonomy is rewarded and initiative is encouraged. Data-Driven & Results-Focused: Measure, optimise, and report on campaign performance, using insights to improve reach, engagement, and conversions. What You'll Be Doing Plan, execute, and optimise multi-channel marketing campaigns to attract, engage, and nurture event audiences. Collaborate with content, sales, and design teams to create compelling copy, messaging, and marketing collateral. Manage digital marketing, social media, websites, SEO, PPC, and email campaigns. Track KPIs, analyse results, and deliver actionable insights to improve campaign performance. Work with designers and videographers to produce visual and video assets for campaigns. Maintain and segment audience data for targeted campaigns and lead generation. Build and maintain relationships with stakeholders, partners, and media to maximise reach. Support and mentor junior team members. Attend events and provide on-site marketing support. Who You Are Proven work experience as a Senior Marketing Executive or Marketing Manager within B2B events industry. Skilled in digital, social, email, and direct marketing campaigns, with a strong understanding of best practices. Data-driven, comfortable using analytics to optimise campaigns and demonstrate ROI. Proactive, organised, and able to manage multiple projects under tight deadlines. Confident working independently while collaborating effectively across teams. Experienced with marketing technology tools, platforms, and reporting. What's on Offer A high-energy, ambitious team with scope to shape strategy and influence growth. Opportunity to run innovative, data-driven campaigns and see the direct impact of your work. Experience across multi-channel marketing, B2B audience engagement, and event campaigns in a fast-moving sector. Hybrid working, competitive salary, profit share, bonuses, and career development opportunities. If you're an ambitious B2B marketer who thrives on fast-moving environments, creative campaigns, and data-driven results, and wants full ownership of high-profile events, this is the role for you. Interested? Apply now or contact in confidence for an initial discussion about this Event Marketing Manager position. Visit the Jackson Barnes Recruitment website to learn more about how we connect top commercial talent with world-class media and events organisations. About Jackson Barnes Recruitment Jackson Barnes Recruitment delivers international recruitment solutions within the events, media, and publishing sectors. Jackson Barnes recruits Graduate to MD level in the following positions: Researcher Conference Producer Event Marketing Sales - Delegate sales, Sponsorship Sales and Business Development Event Manager We recruit for organisations in the UK and overseas, with success in London, Dubai, New York, Singapore and Australia.
Dec 09, 2025
Full time
Event Marketing Manager - B2B Events Central London Hybrid (3 days in-office) + Travel Salary up to £45,000 + Profit Share + Bonus + Benefits Are you a strategic, hands-on marketer who thrives on creating impactful B2B campaigns and driving real business results? We're looking for an Event Marketing Manager to join a fast-paced, ambitious team delivering high-profile events for senior professionals in financial services sectors. This role offers full ownership of multi-channel marketing campaigns, digital engagement, and audience growth - perfect for someone who enjoys contributing ideas, and making an immediate impact in a collaborative, results-focused environment. Why This Role Stands Out Creative Freedom & Impact: Shape and deliver marketing campaigns from strategy through execution, influencing how events are promoted and experienced. Your ideas matter. Fast-Paced, Ambitious Team: Work in a dynamic, collaborative environment where autonomy is rewarded and initiative is encouraged. Data-Driven & Results-Focused: Measure, optimise, and report on campaign performance, using insights to improve reach, engagement, and conversions. What You'll Be Doing Plan, execute, and optimise multi-channel marketing campaigns to attract, engage, and nurture event audiences. Collaborate with content, sales, and design teams to create compelling copy, messaging, and marketing collateral. Manage digital marketing, social media, websites, SEO, PPC, and email campaigns. Track KPIs, analyse results, and deliver actionable insights to improve campaign performance. Work with designers and videographers to produce visual and video assets for campaigns. Maintain and segment audience data for targeted campaigns and lead generation. Build and maintain relationships with stakeholders, partners, and media to maximise reach. Support and mentor junior team members. Attend events and provide on-site marketing support. Who You Are Proven work experience as a Senior Marketing Executive or Marketing Manager within B2B events industry. Skilled in digital, social, email, and direct marketing campaigns, with a strong understanding of best practices. Data-driven, comfortable using analytics to optimise campaigns and demonstrate ROI. Proactive, organised, and able to manage multiple projects under tight deadlines. Confident working independently while collaborating effectively across teams. Experienced with marketing technology tools, platforms, and reporting. What's on Offer A high-energy, ambitious team with scope to shape strategy and influence growth. Opportunity to run innovative, data-driven campaigns and see the direct impact of your work. Experience across multi-channel marketing, B2B audience engagement, and event campaigns in a fast-moving sector. Hybrid working, competitive salary, profit share, bonuses, and career development opportunities. If you're an ambitious B2B marketer who thrives on fast-moving environments, creative campaigns, and data-driven results, and wants full ownership of high-profile events, this is the role for you. Interested? Apply now or contact in confidence for an initial discussion about this Event Marketing Manager position. Visit the Jackson Barnes Recruitment website to learn more about how we connect top commercial talent with world-class media and events organisations. About Jackson Barnes Recruitment Jackson Barnes Recruitment delivers international recruitment solutions within the events, media, and publishing sectors. Jackson Barnes recruits Graduate to MD level in the following positions: Researcher Conference Producer Event Marketing Sales - Delegate sales, Sponsorship Sales and Business Development Event Manager We recruit for organisations in the UK and overseas, with success in London, Dubai, New York, Singapore and Australia.
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Dec 09, 2025
Full time
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Location: Cannock (with occasional travel to depots across the UK) Hours: Full-time, 37.5 hours per week Salary: Dependent on experience Experience: Prior relevant experience required Overview: We are seeking a Graphic Designer who is both creative and technically skilled, with the ability to produce high-quality visual assets for digital and print use. You will be part of a collaborative marketing team and have the opportunity to bring creative campaigns to life through design, layout, branding, and multimedia. Key Responsibilities: Create on-brand graphics for digital campaigns, social media, website, presentations, and print Edit and enhance photography and video content for multiple platforms Maintain brand consistency across all creative outputs Support web design and maintenance (experience with platforms like WordPress and Figma is desirable) Collaborate with content producers and marketing managers to deliver strong visual communications Requirements: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, etc.) Skilled in image retouching, layout design, and typography Experience in video editing and motion graphics is a plus Web design and CMS experience (WordPress, Figma) desirable Strong portfolio showcasing a range of creative work Able to manage multiple projects and meet deadlines
Dec 08, 2025
Full time
Location: Cannock (with occasional travel to depots across the UK) Hours: Full-time, 37.5 hours per week Salary: Dependent on experience Experience: Prior relevant experience required Overview: We are seeking a Graphic Designer who is both creative and technically skilled, with the ability to produce high-quality visual assets for digital and print use. You will be part of a collaborative marketing team and have the opportunity to bring creative campaigns to life through design, layout, branding, and multimedia. Key Responsibilities: Create on-brand graphics for digital campaigns, social media, website, presentations, and print Edit and enhance photography and video content for multiple platforms Maintain brand consistency across all creative outputs Support web design and maintenance (experience with platforms like WordPress and Figma is desirable) Collaborate with content producers and marketing managers to deliver strong visual communications Requirements: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, etc.) Skilled in image retouching, layout design, and typography Experience in video editing and motion graphics is a plus Web design and CMS experience (WordPress, Figma) desirable Strong portfolio showcasing a range of creative work Able to manage multiple projects and meet deadlines
Interim Head of Digital Platforms & Application Development (Internal title: Head of Digital Experience & Development) £64,475 - £73,718 per annum (£58,225 - £67,468 per annum salary, plus £6,250 sign on and assignment retention bonus The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: The Digital Experience & Development team is responsible for leading the development and implementation of the University s digital presence across all core platforms (excluding UoP website), development of new digital solutions to create a seamless experience for both staff and students as well as leading the move to Azure Integration Services within the integrations team. The team will also be responsible for a driving digital innovation that will identify technical opportunities for the University to be a HE sector leader within digital experience and transformation. The Head of Digital Experience & Development will lead on the development and implementation of a strategy and roadmap for all solutions development and core IS systems support across both on-premise and cloud services which adheres to excellence in service delivery, user experience, security, accessibility and information governance standards. The postholder will also be responsible for the CRM strategy and roadmap, taking into account the strategic ambitions of the university and the importance of the CRM system in its growth. You will oversee all developments and ensure a planned pipeline of change and business as usual work is balanced and successfully delivered that meets the need of a broad array of end users. Responsible for the Digital Development and CRM Teams, you will lead the teams in managing a transition to new Microsoft technologies, new tools and new Agile ways of working, delivering key development projects, supporting business as usual change as well as supporting a roadmap of legacy applications which will require decommissioning or rebuilding in new technologies. The post holder is a key point of contact for all digital development across the University, including supporting any related major University projects and in strategic planning with business areas. This includes being responsible for managing resources effectively, liaising with project managers and business stakeholders to ensure that objectives can be met without compromising services to staff and students and enable high quality solutions to be developed and maintained. They will also play a key role within the IS and Digital Solutions & Delivery management teams. This appointment is a fixed term contract of 10 months or until 27 November 2026. The offer is to include a sign on and assignment retention bonus of £6,250, which is based on a 10 month contract. If the duration of the contract is less than 10 months, this amount will be reduced on a pro-rata basis and will be paid on completion and at the end of the fixed term contract. Please note the £6,250 will be subject to Tax and National insurance contributions. Whilst there is a need to be in Portsmouth a few days a week, hybrid working is available for this role. The interviews are currently anticipated to be held on 06 January 2026. If you have any queries regarding this position, please contact Vicky Gosling at (url removed) For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this. Employer, External Only: University of Portsmouth Academic Services Ltd (UASL) Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: Competitive salary, including incremental progression within your scale. Generous pension scheme. Generous leave entitlement of days a year, plus bank holidays, and an additional Christmas closure. Family-friendly policies supporting flexible working. Staff discounts and loyalty schemes. Staff car parking and discounted public travel. Excellent training and development opportunities. Staff wellbeing programmes. Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities. Discounted learning. Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme. The perks don t stop there - click apply for further information on My Reward and Benefits UKVI Statement Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it. ED&I Statement: We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives. Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
Dec 08, 2025
Contractor
Interim Head of Digital Platforms & Application Development (Internal title: Head of Digital Experience & Development) £64,475 - £73,718 per annum (£58,225 - £67,468 per annum salary, plus £6,250 sign on and assignment retention bonus The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: The Digital Experience & Development team is responsible for leading the development and implementation of the University s digital presence across all core platforms (excluding UoP website), development of new digital solutions to create a seamless experience for both staff and students as well as leading the move to Azure Integration Services within the integrations team. The team will also be responsible for a driving digital innovation that will identify technical opportunities for the University to be a HE sector leader within digital experience and transformation. The Head of Digital Experience & Development will lead on the development and implementation of a strategy and roadmap for all solutions development and core IS systems support across both on-premise and cloud services which adheres to excellence in service delivery, user experience, security, accessibility and information governance standards. The postholder will also be responsible for the CRM strategy and roadmap, taking into account the strategic ambitions of the university and the importance of the CRM system in its growth. You will oversee all developments and ensure a planned pipeline of change and business as usual work is balanced and successfully delivered that meets the need of a broad array of end users. Responsible for the Digital Development and CRM Teams, you will lead the teams in managing a transition to new Microsoft technologies, new tools and new Agile ways of working, delivering key development projects, supporting business as usual change as well as supporting a roadmap of legacy applications which will require decommissioning or rebuilding in new technologies. The post holder is a key point of contact for all digital development across the University, including supporting any related major University projects and in strategic planning with business areas. This includes being responsible for managing resources effectively, liaising with project managers and business stakeholders to ensure that objectives can be met without compromising services to staff and students and enable high quality solutions to be developed and maintained. They will also play a key role within the IS and Digital Solutions & Delivery management teams. This appointment is a fixed term contract of 10 months or until 27 November 2026. The offer is to include a sign on and assignment retention bonus of £6,250, which is based on a 10 month contract. If the duration of the contract is less than 10 months, this amount will be reduced on a pro-rata basis and will be paid on completion and at the end of the fixed term contract. Please note the £6,250 will be subject to Tax and National insurance contributions. Whilst there is a need to be in Portsmouth a few days a week, hybrid working is available for this role. The interviews are currently anticipated to be held on 06 January 2026. If you have any queries regarding this position, please contact Vicky Gosling at (url removed) For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this. Employer, External Only: University of Portsmouth Academic Services Ltd (UASL) Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience: Competitive salary, including incremental progression within your scale. Generous pension scheme. Generous leave entitlement of days a year, plus bank holidays, and an additional Christmas closure. Family-friendly policies supporting flexible working. Staff discounts and loyalty schemes. Staff car parking and discounted public travel. Excellent training and development opportunities. Staff wellbeing programmes. Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities. Discounted learning. Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme. The perks don t stop there - click apply for further information on My Reward and Benefits UKVI Statement Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it. ED&I Statement: We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives. Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
This role has a starting salary of 23,322 per annum, based on a 36-hour working week. This role is an 18-month fixed term apprenticeship opportunity. We are very excited to be recruiting a Library Apprentice based at the Walton Library. You will predominantly be working at Walton and Hersham Libraries, but we may occasionally ask you to work at other libraries within the Walton group of libraries. On average, you'll spend 4 days a week working and learning on the job and 1 day a week studying and completing work towards your qualification which will be the equivalent of 2 A-Levels. Please see the advert on our website for the planned working rota. Our Offer to You Level 3 qualification in Library, Information and Archive Services 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About Us Surrey Libraries offer a broad range of services and are the social, economic, learning, and cultural hubs right at the heart of communities across Surrey. We offer a range of activities and events to support local communities ranging from rhymetime, coding and chess clubs, through to helping people improve their computer skills and hosting reading groups and exhibitions. Surrey County Council's Library Service has partnered with Westminster Adult Education Service to offer this opportunity for an apprentice position, leading to a Level 3 qualification in Library, Information and Archive Services. For more information about Surrey libraries, please visit our website. About the Role In this role you will: Work as part of the team of Library Assistants to deliver a high-quality library service and excellent customer care by helping local communities and residents access information, learning, digital services and reading for pleasure Assist in the delivery of events, activities, book stock work and digital services Use the library management system to help customers find the books and information they need Contribute towards library performance objectives such as improving book issue statistics, increasing library membership and visitor engagement Gain experience of working alongside volunteers, stakeholders and other library partners. You will work alongside colleagues and acquire the skills, knowledge, behaviours and understanding needed for this busy, public facing working environment. We won't be expecting you to jump in and be able to do this all from day one. You'll first go through an induction period allowing you to get used to the library and the team. As you gain more confidence in your role, you'll be supported to do more and more! Apprenticeship Support You will be guided through the qualification by Westminster Adult Education Service and will be provided with a tutor who will help you plan tasks and projects to complete your qualification and mark the work that you do. This apprenticeship offers a blended learning approach comprising of workshops, distance learning, one-to-one and classroom based delivery. The library branch manager will support your personal development throughout your apprenticeship and you will be given protected time to complete your course work. As your qualification comes to an end and you begin to turn your eye to the future, we have a fantastic support programme in place that will put you in the best position to take the next step on your exciting career journey. Our desire is for all our apprenticeships to be the first step on a long and successful career journey. For more information about the Level 3 qualification in Library, Information and Archive Services, please see the Library, information and archive services assistant apprenticeship standard on our website. The learning side of your apprenticeship will be delivered by Westminster Adult Education Service, their centre is based in Lisson Grove, London NW8 8LW. Your Application Applying with us is simple! All we ask is that you upload your CV and answer the following questions, aligned with our behaviours: Have you acquired GCSE Maths and English grades A -C/9-4, or functional skills Level 2? If requested, would you be able to provide evidence of these qualifications (i.e., certificates)? What excites you about being an apprentice with Surrey Libraries? Good customer service is essential to working in a library. How would you ensure you delivered customer satisfaction Why do you feel the library is important to the local community? Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 30/11/2025 with interviews planned for Week Commencing 08/12/2025. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Dec 08, 2025
Contractor
This role has a starting salary of 23,322 per annum, based on a 36-hour working week. This role is an 18-month fixed term apprenticeship opportunity. We are very excited to be recruiting a Library Apprentice based at the Walton Library. You will predominantly be working at Walton and Hersham Libraries, but we may occasionally ask you to work at other libraries within the Walton group of libraries. On average, you'll spend 4 days a week working and learning on the job and 1 day a week studying and completing work towards your qualification which will be the equivalent of 2 A-Levels. Please see the advert on our website for the planned working rota. Our Offer to You Level 3 qualification in Library, Information and Archive Services 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About Us Surrey Libraries offer a broad range of services and are the social, economic, learning, and cultural hubs right at the heart of communities across Surrey. We offer a range of activities and events to support local communities ranging from rhymetime, coding and chess clubs, through to helping people improve their computer skills and hosting reading groups and exhibitions. Surrey County Council's Library Service has partnered with Westminster Adult Education Service to offer this opportunity for an apprentice position, leading to a Level 3 qualification in Library, Information and Archive Services. For more information about Surrey libraries, please visit our website. About the Role In this role you will: Work as part of the team of Library Assistants to deliver a high-quality library service and excellent customer care by helping local communities and residents access information, learning, digital services and reading for pleasure Assist in the delivery of events, activities, book stock work and digital services Use the library management system to help customers find the books and information they need Contribute towards library performance objectives such as improving book issue statistics, increasing library membership and visitor engagement Gain experience of working alongside volunteers, stakeholders and other library partners. You will work alongside colleagues and acquire the skills, knowledge, behaviours and understanding needed for this busy, public facing working environment. We won't be expecting you to jump in and be able to do this all from day one. You'll first go through an induction period allowing you to get used to the library and the team. As you gain more confidence in your role, you'll be supported to do more and more! Apprenticeship Support You will be guided through the qualification by Westminster Adult Education Service and will be provided with a tutor who will help you plan tasks and projects to complete your qualification and mark the work that you do. This apprenticeship offers a blended learning approach comprising of workshops, distance learning, one-to-one and classroom based delivery. The library branch manager will support your personal development throughout your apprenticeship and you will be given protected time to complete your course work. As your qualification comes to an end and you begin to turn your eye to the future, we have a fantastic support programme in place that will put you in the best position to take the next step on your exciting career journey. Our desire is for all our apprenticeships to be the first step on a long and successful career journey. For more information about the Level 3 qualification in Library, Information and Archive Services, please see the Library, information and archive services assistant apprenticeship standard on our website. The learning side of your apprenticeship will be delivered by Westminster Adult Education Service, their centre is based in Lisson Grove, London NW8 8LW. Your Application Applying with us is simple! All we ask is that you upload your CV and answer the following questions, aligned with our behaviours: Have you acquired GCSE Maths and English grades A -C/9-4, or functional skills Level 2? If requested, would you be able to provide evidence of these qualifications (i.e., certificates)? What excites you about being an apprentice with Surrey Libraries? Good customer service is essential to working in a library. How would you ensure you delivered customer satisfaction Why do you feel the library is important to the local community? Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 30/11/2025 with interviews planned for Week Commencing 08/12/2025. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.