In-Service Support Technician

In-Service Support Technician

High Wycombe

Overview

Join a global defence technology organisation providing advanced multi-mission systems for military platforms. The in-service support team delivers engineering expertise to customers worldwide, ensuring equipment remains operational, reliable, and ready for deployment.

Role Purpose

As a In-Service Support Engineer, you'll provide technical support for fielded systems, assisting with maintenance, diagnostics, upgrades, and lifecycle management. Work closely with engineering, project, and customer-facing teams to maintain high availability of deployed equipment.

Key Responsibilities

• Support delivery of in-service engineering activities alongside project engineering teams.

• Maintain lab spaces and ensure equipment is serviceable and compliant.

• Diagnose, investigate, and resolve system defects.

• Install and integrate hardware or line-replaceable units (LRUs).

• Conduct surveys, repairs, and testing on equipment.

• Perform integration and acceptance testing with design and software teams.

• Prepare and dispatch project equipment; maintain and repair test assets.

• Assist field engineering teams by coordinating spares and test resources.

• Monitor system performance and perform root-cause analysis.

• Support inspection and preventative maintenance programmes.

• Highlight resource constraints and contribute to engineering best practices.

Skills & Experience

• HNC or higher in Engineering (or equivalent technician experience).

• Hands-on skills in maintaining complex technical systems; electrical bias preferred.

• Experience in regulated/high-technology environments (defence desirable).

• Strong fault-finding and investigation abilities.

• Ability to work on-site at least three days per week.

• Experience with maritime equipment is advantageous.

Personal Attributes

• Strong communication and rapport-building skills.

• Highly organised with good attention to detail.

• Takes responsibility for quality, deadlines, and technical decisions.

• Effective collaborator who supports team success.

• Able to obtain required security clearance.

Benefits

• Flexible working options

• Optional compressed schedule and early Friday finish.

• Annual bonus, generous holiday allowance, holiday buy/sell options.

• Employee reward schemes and optional private healthcare packages.