Senior Contracts Manager Programme: LCST Location: Bristol, occasional travel to customer and Leidos sites may be required Role Overview We are seeking a Senior Contracts Manager Team Lead for Leidos Europe Ltd. You will assist and reports directly to the Contracts and supply chain Director. This role is a senior leadership position both within the Commercial function and within the LCST programme with line management responsibilities of approx. 5 direct reports. Responsibilities Manages a team of 5 individuals with everyday management responsibilities, tasking, coaching and workload management. Part of the programme leadership team, with regular interaction, reporting and dialogue with senior executive management across the programme and the wider UK business. Regular briefing to executive management Part of the contracts and supply chain leadership team, setting example, looking for ways to improve the efficiency of the function Provides commercial, contractual and technical interpretation on contract terms and conditions both customer and supplier facing. Leads contractual interactions with the Customer and where escalation is required, with the supply chain Leads and supports others with the identification and preparation of contract change proposals Review, scrutinize, and develop operational process flows Ensure that the financial aspects and impact of the contract are clear to all parties Ensure that all stakeholders, such as administration, operations, and finance understand and adhere to contractual obligations Develop and maintain robust working relationships with the customer, Key Suppliers and the commercial team Prepare responses to queries by undertaking customs, excise, or export controls technical research Broad understanding of, and experience in implementing UK export controls (Military and Dual Use) trade procedures and documentation Must be a working manager, taking an active role in the performance of the contract and proactively working to identify risks, issues and opportunities and develop and implement strategies to mitigate the risks, resolve the issues and capitalize on the opportunities, and will be willing to cross functional lines to provide support to the programme leadership team when and where needed Support role in regular, intensive weekly, monthly, quarterly, and annual technical and financial governance meetings in a fast-paced environment Ability to operate independently and communicate effectively, both internally, with technical staff, peers, and management as well as externally, with customers, regulators and others Strong comprehension of programme technical performance metrics and financial status Excellent written and verbal communications skills Liaison with other Leidos operating units and corporate departments where applicable Required Skills Bachelor's degree in business or a related field Extensive experience including experience managing large programmes/contracts employing complex business models Team lead and/or management experience Desired Skills Master's degree in business or a related field Experience managing and negotiating contracts with UK Government or Ministry of Defence Clearance Requirements Pre-screening required to start: BPSS Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexible Working Scheme Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the front of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range £73,700.00-£97,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to US Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Feb 27, 2026
Full time
Senior Contracts Manager Programme: LCST Location: Bristol, occasional travel to customer and Leidos sites may be required Role Overview We are seeking a Senior Contracts Manager Team Lead for Leidos Europe Ltd. You will assist and reports directly to the Contracts and supply chain Director. This role is a senior leadership position both within the Commercial function and within the LCST programme with line management responsibilities of approx. 5 direct reports. Responsibilities Manages a team of 5 individuals with everyday management responsibilities, tasking, coaching and workload management. Part of the programme leadership team, with regular interaction, reporting and dialogue with senior executive management across the programme and the wider UK business. Regular briefing to executive management Part of the contracts and supply chain leadership team, setting example, looking for ways to improve the efficiency of the function Provides commercial, contractual and technical interpretation on contract terms and conditions both customer and supplier facing. Leads contractual interactions with the Customer and where escalation is required, with the supply chain Leads and supports others with the identification and preparation of contract change proposals Review, scrutinize, and develop operational process flows Ensure that the financial aspects and impact of the contract are clear to all parties Ensure that all stakeholders, such as administration, operations, and finance understand and adhere to contractual obligations Develop and maintain robust working relationships with the customer, Key Suppliers and the commercial team Prepare responses to queries by undertaking customs, excise, or export controls technical research Broad understanding of, and experience in implementing UK export controls (Military and Dual Use) trade procedures and documentation Must be a working manager, taking an active role in the performance of the contract and proactively working to identify risks, issues and opportunities and develop and implement strategies to mitigate the risks, resolve the issues and capitalize on the opportunities, and will be willing to cross functional lines to provide support to the programme leadership team when and where needed Support role in regular, intensive weekly, monthly, quarterly, and annual technical and financial governance meetings in a fast-paced environment Ability to operate independently and communicate effectively, both internally, with technical staff, peers, and management as well as externally, with customers, regulators and others Strong comprehension of programme technical performance metrics and financial status Excellent written and verbal communications skills Liaison with other Leidos operating units and corporate departments where applicable Required Skills Bachelor's degree in business or a related field Extensive experience including experience managing large programmes/contracts employing complex business models Team lead and/or management experience Desired Skills Master's degree in business or a related field Experience managing and negotiating contracts with UK Government or Ministry of Defence Clearance Requirements Pre-screening required to start: BPSS Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexible Working Scheme Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the front of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range £73,700.00-£97,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to US Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Murphy is recruiting for a Senior Design Coordinatorto work with Energy as part of our delivery of the Great Grid partnership (GGP) Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Senior Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still interested, does this sound like you? HNC/HND in civil engineering, construction or a degree in Mechanical Engineering or similar. Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes
Feb 27, 2026
Full time
Murphy is recruiting for a Senior Design Coordinatorto work with Energy as part of our delivery of the Great Grid partnership (GGP) Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Senior Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still interested, does this sound like you? HNC/HND in civil engineering, construction or a degree in Mechanical Engineering or similar. Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Glasgow, Manchester, London# Manager/Senior Manager - Oil & Gas (Energy Transition)At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role: As part of the huge growth in demand in our Energy Transition & Utilities practice, we are seeking an experienced senior leader to join our highly talented team, working on the pursuit and delivery of major advisory, consulting and transformation services across our sector.Our clients within Energy Transition & Utilities include those within the sub-sectors of Energy Networks, Energy Retail, Energy Central Markets, Water and Nuclear.Driven by major investment in the sector and the unique position of our Capgemini Invent business, we are seeing a significant increase in demand for our services and teams. Our vast utilities experience, strong strategic and business transformation skillset, a deep understanding of digital, data and A and a highly collaborative approach has allowed us to build a successful track record of delivering leading edge consulting services and solutions for our clients.This role is designed to further expand and strengthen our position in this market. As a Managing Consultant or Senior Manager within our Oil and Gas (Energy Transition Team), you will work with integrated energy companies, national oil companies, and sector specialists to deliver solutions that address the industry's most urgent challenges-from decarbonization and digitalization to operational excellence and regulatory compliance.In this role, you will: Serve as a trusted advisor to senior client stakeholders, including C-suite and board-level executives. Build and sustain long-term client relationships, ensuring Capgemini is positioned as a partner of choice for strategic transformation initiatives. Lead the end-to-end delivery of complex advisory and digital transformation projects, ensuring high-quality outcomes and measurable business value. Oversee multidisciplinary teams, providing direction, coaching, and performance management to ensure successful project execution. Apply agile methodologies and best-in-class delivery practices to optimize project performance and client satisfaction. Advise clients on the business case for change, leveraging deep sector knowledge and insights into industry drivers, digital innovation, and sustainability. Shape and deliver solutions across the Oil & Gas value chain, including IT/OT integration, cybersecurity, advanced analytics, asset management, and energy transition. Identify and pursue new business opportunities, lead proposal development, and contribute to account growth and commercial success. Develop and refine value propositions, participate in client pitches, and represent Capgemini at industry events and forums. Mentor and develop high-performing teams, fostering a culture of excellence, inclusion, and continuous learning. Contribute to internal practice development, including proposition design, recruitment, knowledge sharing, and thought leadership.Additionally, you will be expected to contribute to the business and to your own personal growth through activities in the following categories: Business Development - Utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your profile: We'd love to meet someone with: Consulting Excellence: Proven experience in a leading business or technology consulting firm, with a track record of delivering value to clients in the Oil & Gas sector. Sector Knowledge: Deep understanding of the Oil & Gas value chain and the sector's transition to a low-carbon, digitally enabled future. Leadership Impact: Demonstrated ability to lead large-scale transformation programmes, manage diverse teams, and influence senior stakeholders. Commercial Acumen: Experience in business development, account management, and (where relevant) P&L responsibility. Technical & Digital Expertise: Familiarity with digital trends (e.g., IoT, digital twin, automation, Gen AI) and their application in Oil & Gas operations. Communication Skills: Exceptional ability to communicate complex concepts to both technical and non-technical audiences, with strong presentation and report-writing skills. Adaptability: Willingness to continuously learn and adapt to new technologies, methodologies, and industry developments. Technical & Sector Expertise Experience in areas such as corporate strategy, digital transformation, IT/OT integration, cybersecurity, advanced analytics, and sustainability. Familiarity with digital trends (e.g., IoT, digital twin, automation, Gen AI) and their application in Oil & Gas. Ability to design and deliver innovative solutions that address operational, commercial, and regulatory challenges.You'll thrive in a collaborative and diverse environment that empowers you to innovate, grow your skills, and make a real impact-whether you're shaping solutions for clients or driving positive change in society. You will be supported by a culture that values inclusion, continuous learning, and the freedom to bring your authentic self to work every day. Declare they have a disability, and Meet the minimum essential criteria for the role.We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Experience levelExperienced ProfessionalsLocationGlasgow, Manchester, London
Feb 27, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Glasgow, Manchester, London# Manager/Senior Manager - Oil & Gas (Energy Transition)At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your role: As part of the huge growth in demand in our Energy Transition & Utilities practice, we are seeking an experienced senior leader to join our highly talented team, working on the pursuit and delivery of major advisory, consulting and transformation services across our sector.Our clients within Energy Transition & Utilities include those within the sub-sectors of Energy Networks, Energy Retail, Energy Central Markets, Water and Nuclear.Driven by major investment in the sector and the unique position of our Capgemini Invent business, we are seeing a significant increase in demand for our services and teams. Our vast utilities experience, strong strategic and business transformation skillset, a deep understanding of digital, data and A and a highly collaborative approach has allowed us to build a successful track record of delivering leading edge consulting services and solutions for our clients.This role is designed to further expand and strengthen our position in this market. As a Managing Consultant or Senior Manager within our Oil and Gas (Energy Transition Team), you will work with integrated energy companies, national oil companies, and sector specialists to deliver solutions that address the industry's most urgent challenges-from decarbonization and digitalization to operational excellence and regulatory compliance.In this role, you will: Serve as a trusted advisor to senior client stakeholders, including C-suite and board-level executives. Build and sustain long-term client relationships, ensuring Capgemini is positioned as a partner of choice for strategic transformation initiatives. Lead the end-to-end delivery of complex advisory and digital transformation projects, ensuring high-quality outcomes and measurable business value. Oversee multidisciplinary teams, providing direction, coaching, and performance management to ensure successful project execution. Apply agile methodologies and best-in-class delivery practices to optimize project performance and client satisfaction. Advise clients on the business case for change, leveraging deep sector knowledge and insights into industry drivers, digital innovation, and sustainability. Shape and deliver solutions across the Oil & Gas value chain, including IT/OT integration, cybersecurity, advanced analytics, asset management, and energy transition. Identify and pursue new business opportunities, lead proposal development, and contribute to account growth and commercial success. Develop and refine value propositions, participate in client pitches, and represent Capgemini at industry events and forums. Mentor and develop high-performing teams, fostering a culture of excellence, inclusion, and continuous learning. Contribute to internal practice development, including proposition design, recruitment, knowledge sharing, and thought leadership.Additionally, you will be expected to contribute to the business and to your own personal growth through activities in the following categories: Business Development - Utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your profile: We'd love to meet someone with: Consulting Excellence: Proven experience in a leading business or technology consulting firm, with a track record of delivering value to clients in the Oil & Gas sector. Sector Knowledge: Deep understanding of the Oil & Gas value chain and the sector's transition to a low-carbon, digitally enabled future. Leadership Impact: Demonstrated ability to lead large-scale transformation programmes, manage diverse teams, and influence senior stakeholders. Commercial Acumen: Experience in business development, account management, and (where relevant) P&L responsibility. Technical & Digital Expertise: Familiarity with digital trends (e.g., IoT, digital twin, automation, Gen AI) and their application in Oil & Gas operations. Communication Skills: Exceptional ability to communicate complex concepts to both technical and non-technical audiences, with strong presentation and report-writing skills. Adaptability: Willingness to continuously learn and adapt to new technologies, methodologies, and industry developments. Technical & Sector Expertise Experience in areas such as corporate strategy, digital transformation, IT/OT integration, cybersecurity, advanced analytics, and sustainability. Familiarity with digital trends (e.g., IoT, digital twin, automation, Gen AI) and their application in Oil & Gas. Ability to design and deliver innovative solutions that address operational, commercial, and regulatory challenges.You'll thrive in a collaborative and diverse environment that empowers you to innovate, grow your skills, and make a real impact-whether you're shaping solutions for clients or driving positive change in society. You will be supported by a culture that values inclusion, continuous learning, and the freedom to bring your authentic self to work every day. Declare they have a disability, and Meet the minimum essential criteria for the role.We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.Experience levelExperienced ProfessionalsLocationGlasgow, Manchester, London
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Feb 27, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Feb 27, 2026
Full time
At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. What you will be doing: As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM's strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client's needs. Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) Identify potential customer references and assist with development of customer case studies Gain and maintain an understanding of Semperis technology, products, and services In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: 5+ years' experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company. Aptitude and drive to develop and maintain an essential understanding ofSemperissolutions and related Microsoft technologies including Active Directory and Entra Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions Ability to understand and explain technical cybersecurity data Excellent communication and project management skills Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are Intellectually curious; driven to expand the cybersecurity domain and professional expertise Responsive and adaptive to changing situations Genuine desire to work with customers. Preferences: Experience with SFDC, and Active Directory Why Join Semperis? You'll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you're someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life-we'd love to meet you. Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices-or where the job description specifies a required location-will follow our hybrid work model. This includes working onsite some days per week and remotely the remaining days. Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Position Overview and Objective Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf's CyberSOCsolution.Achieving renewal and expansion targets through consultative selling techniquesListening to customers and providing feedback to the business.Ensuring customer satisfaction and delivery of quarterly account reviews.Negotiating on behalf of management using product knowledge and knowledge ofcustomer needs to upsell by positioning additional Arctic Wolf service offerings.Acting as an advisor to customers by leveraging solid domain and product knowledge ofArctic Wolf service offerings and customer's needs to develop plans for future growth.Successfully planning and prioritizing a high volume of activities and requests tomanage customer issues and requests, including following through on requests in atimely manner, asking clarifying questions to determine the correct source and impact ofissues, comparing, and evaluating possible courses of conduct to make decisions orrecommendations and understanding use cases to coach customers to alternatesolutions when possible.At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times - 2023, 2024, 2025. Join a company that's not only leading - but also shaping - the future of security operations.Our mission is simple: End Cyber Risk. We're looking for an Customer Success Manager , based in Newcastle to be part of making this happen.Creating and managing automated processes to effectively forecast and communicateat-risk customers; build risk mitigation plans to retain such accounts. Key Skills The ability to be flexible and work in a rapidly changing environment is required.Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.Fanatical devotion to customer service, business quality, and data security.Thinks out-of-the-box and energizes others with passion, quality, and commitment. Key Competencies Minimum Qualifications5+ years of demonstrated success in a sales role, preferably in a technologyorganization.Field sales experience strongly desired Preferred Qualifications Environment and Physical DemandsWork is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.If located in a company office, often requires the mobility to physically navigate the space.In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).Travel RequirementsTypically 10% or less of business travel Our offer: All wolves receive compelling compensation and benefits packages, including: Equity for all employees 28 days annual leave, 8 bank holidays and paid volunteering days off Pension plan employer match Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. Fertility support and paid parental leaveWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean - in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1- and asking to speak to Recruiting, or by emailing .
Feb 27, 2026
Full time
Position Overview and Objective Primary Responsibilities and Duties Managing a set of corporate customers who are utilizing Arctic Wolf's CyberSOCsolution.Achieving renewal and expansion targets through consultative selling techniquesListening to customers and providing feedback to the business.Ensuring customer satisfaction and delivery of quarterly account reviews.Negotiating on behalf of management using product knowledge and knowledge ofcustomer needs to upsell by positioning additional Arctic Wolf service offerings.Acting as an advisor to customers by leveraging solid domain and product knowledge ofArctic Wolf service offerings and customer's needs to develop plans for future growth.Successfully planning and prioritizing a high volume of activities and requests tomanage customer issues and requests, including following through on requests in atimely manner, asking clarifying questions to determine the correct source and impact ofissues, comparing, and evaluating possible courses of conduct to make decisions orrecommendations and understanding use cases to coach customers to alternatesolutions when possible.At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. We proudly are a UK Great Place To Work multiple times - 2023, 2024, 2025. Join a company that's not only leading - but also shaping - the future of security operations.Our mission is simple: End Cyber Risk. We're looking for an Customer Success Manager , based in Newcastle to be part of making this happen.Creating and managing automated processes to effectively forecast and communicateat-risk customers; build risk mitigation plans to retain such accounts. Key Skills The ability to be flexible and work in a rapidly changing environment is required.Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.Fanatical devotion to customer service, business quality, and data security.Thinks out-of-the-box and energizes others with passion, quality, and commitment. Key Competencies Minimum Qualifications5+ years of demonstrated success in a sales role, preferably in a technologyorganization.Field sales experience strongly desired Preferred Qualifications Environment and Physical DemandsWork is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.If located in a company office, often requires the mobility to physically navigate the space.In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).Travel RequirementsTypically 10% or less of business travel Our offer: All wolves receive compelling compensation and benefits packages, including: Equity for all employees 28 days annual leave, 8 bank holidays and paid volunteering days off Pension plan employer match Training and career development programs Robust Employee Assistance Program (EAP) with mental health service Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. Fertility support and paid parental leaveWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity . Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Security Requirements Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies). Background checks are required for this position. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.At Arctic Wolf, we recognize that success comes from delighting our customers. We believe in being lean - in constantly building, measuring, and learning in all aspects of our business. We truly value people. All wolves are welcome to join the Arctic Wolf pack, with compelling compensation packages, benefits, and equity for employees.Arctic Wolf is focused on building a workforce that is diverse and inclusive. If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply. We review all applications.Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.Arctic Wolf is committed to fostering a welcoming, accessible, respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require a reasonable accommodation for any part of the application or hiring process, you may make a request by calling the Arctic Wolf general contact number at 1- and asking to speak to Recruiting, or by emailing .
F&B Manager UK&I page is loaded F&B Manager UK&Iremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ484204 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. F&B Manager UK&I JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of the food services program including, micro markets, conference centers, catering, office coffee & and beverage service as well as vending. This role reports into the regional structure and is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations. What your day-to-day will look like: Oversee all Food Service operations and activities including Third Party Service Contractors, developing and implementing operational procedures and performance measures to ensure reliability and consistency Manage catering needs for designated Client business and/or events located within selected Conference Centers Planning, designing, and implementing a comprehensive food-based nutrition and wellness program with continuous improvement initiatives Comprehensive financial management including budget planning, cost control, reporting and analytics Serve as the point of contact for client escalations, enquiries or issues related to Food Services Proactively develop and manage Client relationships through matrix management structures, ensuring that expected service levels are achieved through performance optimization. Monitor and manage 3rd party vendor performance while driving program management best practices and improvements across the UK & Ireland portfolio Desired or preferred experience and technical skills: Bachelor's Degree, or master's degree, preferred, or equivalent combination of education and experience Minimum of five to ten years progressive experience in foodservice/hospitality management experience Strong vendor management experience Strong background in a leadership role with exposure to contract management, customer service, people development, food services Required Skills and Experience: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience with performance metrics, data analytics, and dashboard reporting Strong communication, presentation and listening skills Ability to work with clients at all levels of an organization Financial management and budgeting experience Location: London-based Hybrid (3 days on client site per week) Regional responsibility: UK & Ireland Job Tags: Food Services Hospitality Management Client Services Vendor Management Facilities Management Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Feb 27, 2026
Full time
F&B Manager UK&I page is loaded F&B Manager UK&Iremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ484204 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. F&B Manager UK&I JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of the food services program including, micro markets, conference centers, catering, office coffee & and beverage service as well as vending. This role reports into the regional structure and is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations. What your day-to-day will look like: Oversee all Food Service operations and activities including Third Party Service Contractors, developing and implementing operational procedures and performance measures to ensure reliability and consistency Manage catering needs for designated Client business and/or events located within selected Conference Centers Planning, designing, and implementing a comprehensive food-based nutrition and wellness program with continuous improvement initiatives Comprehensive financial management including budget planning, cost control, reporting and analytics Serve as the point of contact for client escalations, enquiries or issues related to Food Services Proactively develop and manage Client relationships through matrix management structures, ensuring that expected service levels are achieved through performance optimization. Monitor and manage 3rd party vendor performance while driving program management best practices and improvements across the UK & Ireland portfolio Desired or preferred experience and technical skills: Bachelor's Degree, or master's degree, preferred, or equivalent combination of education and experience Minimum of five to ten years progressive experience in foodservice/hospitality management experience Strong vendor management experience Strong background in a leadership role with exposure to contract management, customer service, people development, food services Required Skills and Experience: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Experience with performance metrics, data analytics, and dashboard reporting Strong communication, presentation and listening skills Ability to work with clients at all levels of an organization Financial management and budgeting experience Location: London-based Hybrid (3 days on client site per week) Regional responsibility: UK & Ireland Job Tags: Food Services Hospitality Management Client Services Vendor Management Facilities Management Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Full job description Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the energy and passion of people serving people. About the Job Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well run shift is the foundation of a well run restaurant, and strives to run shifts with excellence at all times. The Day-to-Day: Developing people Provide regular feedback to the RGM on the performance of Team Members Provide ongoing constructive and complimentary feedback to Team Members Actively participate in the training of Team Members Handle conflicts constructively and work with RGM to achieve resolution Ensure consistent customer satisfaction Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s) Personally demonstrate that customer needs are the highest priority Ensure food safety, quality, and accuracy of orders Resolve customer complaints quickly while maintaining positive customer relations Act Like an Owner Assist profit & Loss management by following cash control/security procedures, maintaining inventory and Managing labour Oversee proper product preparation, rotation, portioning, cooking, and holding time Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times Shift Leader - Taco Bell We are looking for a dedicated Shift Leader to join our team in the Restaurant operations department. As a Shift Leader, you will play a crucial role in ensuring the smooth operation of our Taco Bell location. Oversee and coordinate daily shift operations Train and supervise team members Ensure excellent customer service Manage inventory and stock levels Maintain a clean and organized work environment If you are a motivated individual with a passion for the food industry and leadership skills, we would love to have you on board as our Shift Leader at Taco Bell. Is This You? Dynamic, energetic, and positive leader, a self starter, proactively driven to get things done Customer first mindset Strong interpersonal skills Dedicated to leading a team that strives for excellence Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with más! We are about more than just building restaurants - we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity for you to feel at home with the Taco Bell family! Taco Bell shift leaders are responsible for many tasks, including: Supporting the general manager: Running shifts, meeting Taco Bell standards, and resolving customer concerns Leading by example: Ensuring customer satisfaction and being a role model Developing people: Helping the management team with people related matters Controlling costs: Assisting the management team with profit and loss Championing Taco Bell values: Being a cultural ambassador for the company Communicating: Openly and honestly communicating with management Providing feedback: Giving positive feedback to team members Following policies: Adhering to cash, security, inventory, and labor policies and procedures Driving results: Taking ownership and helping to drive results Coaching: Being willing to coach and guide others Partnering with management: Working with management teams on business initiatives
Feb 27, 2026
Full time
Full job description Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the energy and passion of people serving people. About the Job Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well run shift is the foundation of a well run restaurant, and strives to run shifts with excellence at all times. The Day-to-Day: Developing people Provide regular feedback to the RGM on the performance of Team Members Provide ongoing constructive and complimentary feedback to Team Members Actively participate in the training of Team Members Handle conflicts constructively and work with RGM to achieve resolution Ensure consistent customer satisfaction Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s) Personally demonstrate that customer needs are the highest priority Ensure food safety, quality, and accuracy of orders Resolve customer complaints quickly while maintaining positive customer relations Act Like an Owner Assist profit & Loss management by following cash control/security procedures, maintaining inventory and Managing labour Oversee proper product preparation, rotation, portioning, cooking, and holding time Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times Shift Leader - Taco Bell We are looking for a dedicated Shift Leader to join our team in the Restaurant operations department. As a Shift Leader, you will play a crucial role in ensuring the smooth operation of our Taco Bell location. Oversee and coordinate daily shift operations Train and supervise team members Ensure excellent customer service Manage inventory and stock levels Maintain a clean and organized work environment If you are a motivated individual with a passion for the food industry and leadership skills, we would love to have you on board as our Shift Leader at Taco Bell. Is This You? Dynamic, energetic, and positive leader, a self starter, proactively driven to get things done Customer first mindset Strong interpersonal skills Dedicated to leading a team that strives for excellence Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with más! We are about more than just building restaurants - we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity for you to feel at home with the Taco Bell family! Taco Bell shift leaders are responsible for many tasks, including: Supporting the general manager: Running shifts, meeting Taco Bell standards, and resolving customer concerns Leading by example: Ensuring customer satisfaction and being a role model Developing people: Helping the management team with people related matters Controlling costs: Assisting the management team with profit and loss Championing Taco Bell values: Being a cultural ambassador for the company Communicating: Openly and honestly communicating with management Providing feedback: Giving positive feedback to team members Following policies: Adhering to cash, security, inventory, and labor policies and procedures Driving results: Taking ownership and helping to drive results Coaching: Being willing to coach and guide others Partnering with management: Working with management teams on business initiatives
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Solution Delivery & Adoption: Driving delivery of Microsoft Business Applications (Dynamics 365 & Power Platform) by delivering tailored solutions. Stakeholder Engagement & Communication: Engaging users, stakeholders, and decision makers to understand requirements, communicate complex technical information, and align solutions with business value. Project Management & Agile Execution: Leading project planning and delivery using Agile methodologies, tracking progress, managing risks, and ensuring strategic alignment. Client Centric Approach: Demonstrating passion for client success, striving for excellence, and proactively managing stakeholder relationships to enhance collaboration. Strategic & Innovative Thinking: Applying innovation practices to design solutions that are feasible, viable, desirable, and sustainable, while delivering impactful strategic presentations. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories : Business Development Collaborate with stakeholders to understand client business needs and provide expert solutions that shape deals. Support solution development, including providing input into staffing, skill requirements, and functional ideation throughout the client delivery lifecycle. Client Advisory and Delivery Lead client meetings to advise on business and technology solution strategies, mapping business value to LCNC adoption. Engage users, stakeholders, and decision makers to understand requirements and design feasible, viable, and sustainable LCNC solutions. Lead project planning and delivery using agile methodologies, managing risks, and delivering quality oversight throughout the lifecycle. Communicate business value through design and delivery artifacts for managers and steering committees, maintaining strong executive level stakeholder relationships. Innovation and Capability Development Implement LCNC solutions (preferably Power Platform) with advanced analysis skills to provide reliable solutions and estimates. Contribute to the growth of the LCNC technology community and advocate for Microsoft Business Applications to inspire clients. Identify opportunities to accelerate the adoption of LCNC solutions and continuously develop expertise through training and certifications. Stay informed of the competitive technology landscape and assess the feasibility of deploying LCNC solutions on various platforms. Operational Excellence Ensure capacity, skills, and availability are maintained proactively. Contribute to practice development, including operations, recruitment, and team activities. Complete operational tasks with accuracy and timeliness to support smooth execution. YOUR PROFILE Business and Methods 3+ years' experience in consulting or relevant business advisory. Demonstrates a functional expertise in LCNC technology, business processes, and cloud deployment. Experience in managing client relationships and delivering effective reporting to ensure client satisfaction. Proven ability to apply strategy and innovation to solve complex, analytical, and technical problems. Ability to collaborate with cross functional teams, coach peers, and drive team cohesion. Passion for continuous learning and a desire to develop expertise in workplace technologies. Drive performance and continuous improvement within the organization. Leadership Ability to lead and mentor teams, taking responsibility for performance and development. Confidence in delivering high quality presentations to senior business and technology leaders. Proven experience in client relationship management and delivering successful outcomes. Technical Strong technical certifications in LCNC technologies (Dynamics 365, Power Platform, Copilot, Azure). Demonstration of technical expertise in the latest trends like Generative AI and understanding of technology risks. Experience with cloud environments, particularly Azure and integration with Microsoft Business Applications. Certification and Experience Professional degree (Masters level or above) in Computer Science, Engineering, Finance, or Business. Delivery Management certifications such as Scrum, Agile, Change Management, or Project Management. UK government security clearance (BPSS or SC) preferred. WHAT YOU'LL LOVE ABOUT WORKING HERE: We are a rapidly growing team who places our people and values at the heart of how we do business. You are joining a technology and innovation powerhouse with a focus on helping our clients bring to life the vision of an empowered digital workplace by applying various Microsoft Business Applications technologies (Dynamics 365 and Power Platform). You will help clients to achieve a more connected, end to end employee experience to unlock their creativity and productivity so that they can achieve outcomes faster. We build trusted relationships with our clients and partners, combining empathy and pragmatism, and ensuring that we help organisations embed sustainability and social value in their solutions. We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page NEED OT KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Feb 27, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Solution Delivery & Adoption: Driving delivery of Microsoft Business Applications (Dynamics 365 & Power Platform) by delivering tailored solutions. Stakeholder Engagement & Communication: Engaging users, stakeholders, and decision makers to understand requirements, communicate complex technical information, and align solutions with business value. Project Management & Agile Execution: Leading project planning and delivery using Agile methodologies, tracking progress, managing risks, and ensuring strategic alignment. Client Centric Approach: Demonstrating passion for client success, striving for excellence, and proactively managing stakeholder relationships to enhance collaboration. Strategic & Innovative Thinking: Applying innovation practices to design solutions that are feasible, viable, desirable, and sustainable, while delivering impactful strategic presentations. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories : Business Development Collaborate with stakeholders to understand client business needs and provide expert solutions that shape deals. Support solution development, including providing input into staffing, skill requirements, and functional ideation throughout the client delivery lifecycle. Client Advisory and Delivery Lead client meetings to advise on business and technology solution strategies, mapping business value to LCNC adoption. Engage users, stakeholders, and decision makers to understand requirements and design feasible, viable, and sustainable LCNC solutions. Lead project planning and delivery using agile methodologies, managing risks, and delivering quality oversight throughout the lifecycle. Communicate business value through design and delivery artifacts for managers and steering committees, maintaining strong executive level stakeholder relationships. Innovation and Capability Development Implement LCNC solutions (preferably Power Platform) with advanced analysis skills to provide reliable solutions and estimates. Contribute to the growth of the LCNC technology community and advocate for Microsoft Business Applications to inspire clients. Identify opportunities to accelerate the adoption of LCNC solutions and continuously develop expertise through training and certifications. Stay informed of the competitive technology landscape and assess the feasibility of deploying LCNC solutions on various platforms. Operational Excellence Ensure capacity, skills, and availability are maintained proactively. Contribute to practice development, including operations, recruitment, and team activities. Complete operational tasks with accuracy and timeliness to support smooth execution. YOUR PROFILE Business and Methods 3+ years' experience in consulting or relevant business advisory. Demonstrates a functional expertise in LCNC technology, business processes, and cloud deployment. Experience in managing client relationships and delivering effective reporting to ensure client satisfaction. Proven ability to apply strategy and innovation to solve complex, analytical, and technical problems. Ability to collaborate with cross functional teams, coach peers, and drive team cohesion. Passion for continuous learning and a desire to develop expertise in workplace technologies. Drive performance and continuous improvement within the organization. Leadership Ability to lead and mentor teams, taking responsibility for performance and development. Confidence in delivering high quality presentations to senior business and technology leaders. Proven experience in client relationship management and delivering successful outcomes. Technical Strong technical certifications in LCNC technologies (Dynamics 365, Power Platform, Copilot, Azure). Demonstration of technical expertise in the latest trends like Generative AI and understanding of technology risks. Experience with cloud environments, particularly Azure and integration with Microsoft Business Applications. Certification and Experience Professional degree (Masters level or above) in Computer Science, Engineering, Finance, or Business. Delivery Management certifications such as Scrum, Agile, Change Management, or Project Management. UK government security clearance (BPSS or SC) preferred. WHAT YOU'LL LOVE ABOUT WORKING HERE: We are a rapidly growing team who places our people and values at the heart of how we do business. You are joining a technology and innovation powerhouse with a focus on helping our clients bring to life the vision of an empowered digital workplace by applying various Microsoft Business Applications technologies (Dynamics 365 and Power Platform). You will help clients to achieve a more connected, end to end employee experience to unlock their creativity and productivity so that they can achieve outcomes faster. We build trusted relationships with our clients and partners, combining empathy and pragmatism, and ensuring that we help organisations embed sustainability and social value in their solutions. We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page NEED OT KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
ROYAL ACADEMY OF MUSIC
City Of Westminster, London
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least three years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will deliver a high level of service to staff, students and visitors, and will play a key role in managing public-facing teams of a listed building. Areas of responsibility will include all aspects of building security, maintenance, safety, soft services and the helpdesk, as well as the Events Tech team, who support the delivery of all Academy activities. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form on our website via the button below. Completed applications must be received by 23.59 (midnight) on Thursday 12 March 2026. Interviews are expected to take place on-site week commencing Monday 23 March 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Feb 27, 2026
Full time
The Royal Academy of Music is one of the world's leading conservatoires. We pride ourselves on being a stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent's Park, we have trained musicians to the highest professional standards since 1822 and we remain focused on developing tomorrow's musical leaders in disciplines including classical, jazz, composition and musical theatre. Following our recent announcement of a generous donation to fund existing new capital projects, we are now recruiting a Senior Facilities Manager to join our friendly Estates Department to lead operations for a period of at least three years while our existing Head of Estates moves to a new role overseeing the capital programme. The Estates team includes our in-house Security, Maintenance and Events support teams, as well as colleagues managing outsourced catering, cleaning and night-time security contracts. Reporting to the Director of Finance, the Senior Facilities Manager will be responsible for all areas of operational estates management and the smooth running the facilities on a day-to-day basis. The postholder will deliver a high level of service to staff, students and visitors, and will play a key role in managing public-facing teams of a listed building. Areas of responsibility will include all aspects of building security, maintenance, safety, soft services and the helpdesk, as well as the Events Tech team, who support the delivery of all Academy activities. The ideal candidate will have strong people and operational management experience and good technical facilities management knowledge, including experience of managing both outsourced and in-house services. They will be IWFM qualified to at least level 3, and a NEBOSH qualification would also be an advantage. Most importantly, they will have a practical approach to problem solving and be a flexible and empathetic colleague who is used to managing colleagues with a range of skills and experience. If you think this is the job for you, you can find more information and an online application form on our website via the button below. Completed applications must be received by 23.59 (midnight) on Thursday 12 March 2026. Interviews are expected to take place on-site week commencing Monday 23 March 2026. The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa. The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Murphy is recruiting for a SEnior Design Coordinator to work with Energy on Norfolk Offshore Wind Zone Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Senior Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still interested, does this sound like you? HNC/HND in civil engineering, construction or a degree in Mechanical Engineering or similar. Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes
Feb 27, 2026
Full time
Murphy is recruiting for a SEnior Design Coordinator to work with Energy on Norfolk Offshore Wind Zone Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Senior Design Coordinator: Review submissions as directed for quality and sufficiency. Lead design engineering matters on small/medium sized project/s as directed. Monitor, co-ordinate, and manage the design by internal designers, consultants, suppliers, and interface contractors as appropriate. Endure that that Aconex (or client approved alternative CDE system) is adequately setup and being utilised correctly by all designers, site operations and external stakeholders. Monitor, track and report on Design progress against the project programme Oversee appropriate consideration of constructability and permanent works in relation to Temporary Works. Review design progress and detail using CAD/BIM tools. Monitoring and reporting on Design NCRs and associated close out. Liaise with the wider team such as Surveyors, Buyers, Contract Managers, Project Managers, Site Managers and Estimators to engender a team approach for each project. Still interested, does this sound like you? HNC/HND in civil engineering, construction or a degree in Mechanical Engineering or similar. Professional affiliated membership of applicable Engineering Institution or evidence of ongoing progression towards Engineering Design Experience i.e. production of engineering designs on Power T&D, renewables, or multidisciplinary EPC process projects Exposure to Design management/coordination and construction experience Experience of Autodesk suite including AutoCAD, Revit and Navisworks. Digitally familiar with BIM and CDEs and document control systems and processes
ADMINISTRATION & IT MANAGER ROLE The Institute for Arts in Therapy & Education (IATE) is one of London's most prestigious independent therapy training institutions, with over 30 years of standing. We are a full member of the United Kingdom Council for Psychotherapy (UKCP), British Association of Counselling and Psychotherapy (BACP) and the government body, Health and Care Professions Council (HCPC). IATE is a small training organisation comprised of approximately 300 on site students, with an additional course offer of short, online courses. The academic staff and students are supported by a small key team of administrative staff who ensure the smooth running of all business, financial and admissions aspects of the training courses. Located in Sugar House Island, east London, we offer our therapist trainees a bespoke and prestigious training location reflective of the arts context in which we offer our training. Trauma Informed Schools & Communities UK (TISCUK) is a community interest company offering training to schools, communities and organisations in trauma-informed practise and is the sister company of IATE. Person Specification: Administration & IT Manager (Airtable Student Database Specialist) Reports to: Chief Operating Officer (COO) Seniority to: IATE's Administrative Team - Academic Officers, Admissions Officer, Placement Co-ordinators and an Office Administrator. Accountability: Overall responsibility for IATE's full administrative processes and function and end to end ownership of the Airtable student database (a vital component of the role). Working Pattern: Part-time: 3 days/22.5 hours per week Hybrid working: Two days worked on-site (Sugar House Island, London) and Wednesdays worked remotely. Purpose of the Role: This is a new role, reporting to the Chief Operating Officer, and will be key to the administrative functioning of the organisation. The Administration & IT Manager will be responsible for the administrative function of IATE's administrative team made up of Academic Officers, Admissions Officer, Placement Co-ordinators and an Office Administrator. It will be the postholder's responsibility to provide strategic and operational leadership of IATE's administration and student services across the full learner journey (enquiry application offer enrolment learning/assessment/placement completion alumni), ensuring high quality service, compliant data management, and reliable digital systems - especially the Airtable student database. The postholder will also have responsibility for TISCUK's Airtable database and will provide IT support, where required, to core staff within both IATE and TISCUK. Key Responsibilities: Lead & develop the Administrative Team: set objectives, allocate work, coach, and oversee performance. Own Airtable (student database): govern structure, permissions, interfaces, automations, and data quality and accuracy. Oversee course administration & student services across the learner lifecycle to agreed deadlines/SLAs. Govern Microsoft 365 & e learning (SharePoint/Teams/Exchange; Moodle/Turnitin) to support academic delivery. Ensure UK GDPR compliance across records, workflows, and communications; manage SARs and retention. Provide pragmatic IT/telephony oversight (on site triage, vendor liaison) to keep operations running smoothly. Essential Experience: Leadership of a busy administration function with clear service standards. Airtable ownership in an education/training context (schema, permissions, Interfaces, Automations, data quality). Course administration across the academic cycle (admissions/enrolment, timetabling, attendance, assessment, progression, completion). Student services case handling (information/advice, welfare signposting, complaints/appeals tracking). Microsoft 365 administration (MFA, role based access, audit, SharePoint sites/permissions). Moodle/Turnitin administration (user provisioning, course/assignment setup, integrations). UK GDPR in practice (lawful bases, privacy notices, SARs, DPIAs, retention/disposal). Desirable Experience: Integrations between Airtable and other platforms (secure notifications, reporting, calendar/email flows). SharePoint information architecture and basic Power Automate workflows. Knowledge, Skills & Competencies: Airtable collaboration/permission models; data validation and governance. Education sector records management and safeguarding touchpoints. M365 security/compliance; Moodle/Turnitin admin fundamentals. People leadership Service orientation Data accuracy & governance. Process design & documentation (SOPs, templates, permissions matrices). Clear communication & training for non technical users. Problem solving & prioritisation during peak cycles; calm under pressure. Privacy by design & confidentiality. Qualifications & Training: Degree or equivalent experience (Information Systems/Computing or related field). Evidence of UK GDPR/data protection training. Advantageous: Microsoft 365 administrator/security certifications. Additional Requirements: Right to work in the UK; satisfactory references. Salary: £48,000 - £52,000 (pro rata) dependent on experience, equating to £28,800 - £31,200 per annum. Annual leave: 30 days annual leave (pro rata) including public holidays. Apply: Applicants will need to apply by sending their CV, with a cover letter detailing their skills and experience, to .
Feb 27, 2026
Full time
ADMINISTRATION & IT MANAGER ROLE The Institute for Arts in Therapy & Education (IATE) is one of London's most prestigious independent therapy training institutions, with over 30 years of standing. We are a full member of the United Kingdom Council for Psychotherapy (UKCP), British Association of Counselling and Psychotherapy (BACP) and the government body, Health and Care Professions Council (HCPC). IATE is a small training organisation comprised of approximately 300 on site students, with an additional course offer of short, online courses. The academic staff and students are supported by a small key team of administrative staff who ensure the smooth running of all business, financial and admissions aspects of the training courses. Located in Sugar House Island, east London, we offer our therapist trainees a bespoke and prestigious training location reflective of the arts context in which we offer our training. Trauma Informed Schools & Communities UK (TISCUK) is a community interest company offering training to schools, communities and organisations in trauma-informed practise and is the sister company of IATE. Person Specification: Administration & IT Manager (Airtable Student Database Specialist) Reports to: Chief Operating Officer (COO) Seniority to: IATE's Administrative Team - Academic Officers, Admissions Officer, Placement Co-ordinators and an Office Administrator. Accountability: Overall responsibility for IATE's full administrative processes and function and end to end ownership of the Airtable student database (a vital component of the role). Working Pattern: Part-time: 3 days/22.5 hours per week Hybrid working: Two days worked on-site (Sugar House Island, London) and Wednesdays worked remotely. Purpose of the Role: This is a new role, reporting to the Chief Operating Officer, and will be key to the administrative functioning of the organisation. The Administration & IT Manager will be responsible for the administrative function of IATE's administrative team made up of Academic Officers, Admissions Officer, Placement Co-ordinators and an Office Administrator. It will be the postholder's responsibility to provide strategic and operational leadership of IATE's administration and student services across the full learner journey (enquiry application offer enrolment learning/assessment/placement completion alumni), ensuring high quality service, compliant data management, and reliable digital systems - especially the Airtable student database. The postholder will also have responsibility for TISCUK's Airtable database and will provide IT support, where required, to core staff within both IATE and TISCUK. Key Responsibilities: Lead & develop the Administrative Team: set objectives, allocate work, coach, and oversee performance. Own Airtable (student database): govern structure, permissions, interfaces, automations, and data quality and accuracy. Oversee course administration & student services across the learner lifecycle to agreed deadlines/SLAs. Govern Microsoft 365 & e learning (SharePoint/Teams/Exchange; Moodle/Turnitin) to support academic delivery. Ensure UK GDPR compliance across records, workflows, and communications; manage SARs and retention. Provide pragmatic IT/telephony oversight (on site triage, vendor liaison) to keep operations running smoothly. Essential Experience: Leadership of a busy administration function with clear service standards. Airtable ownership in an education/training context (schema, permissions, Interfaces, Automations, data quality). Course administration across the academic cycle (admissions/enrolment, timetabling, attendance, assessment, progression, completion). Student services case handling (information/advice, welfare signposting, complaints/appeals tracking). Microsoft 365 administration (MFA, role based access, audit, SharePoint sites/permissions). Moodle/Turnitin administration (user provisioning, course/assignment setup, integrations). UK GDPR in practice (lawful bases, privacy notices, SARs, DPIAs, retention/disposal). Desirable Experience: Integrations between Airtable and other platforms (secure notifications, reporting, calendar/email flows). SharePoint information architecture and basic Power Automate workflows. Knowledge, Skills & Competencies: Airtable collaboration/permission models; data validation and governance. Education sector records management and safeguarding touchpoints. M365 security/compliance; Moodle/Turnitin admin fundamentals. People leadership Service orientation Data accuracy & governance. Process design & documentation (SOPs, templates, permissions matrices). Clear communication & training for non technical users. Problem solving & prioritisation during peak cycles; calm under pressure. Privacy by design & confidentiality. Qualifications & Training: Degree or equivalent experience (Information Systems/Computing or related field). Evidence of UK GDPR/data protection training. Advantageous: Microsoft 365 administrator/security certifications. Additional Requirements: Right to work in the UK; satisfactory references. Salary: £48,000 - £52,000 (pro rata) dependent on experience, equating to £28,800 - £31,200 per annum. Annual leave: 30 days annual leave (pro rata) including public holidays. Apply: Applicants will need to apply by sending their CV, with a cover letter detailing their skills and experience, to .
Job Title DV Cleared Service Transition Manager Location: Malvern Duration: 3-6 months with possible extension Rate: Up to 755 per day via an approved umbrella company Must be eligible and willing to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is hiring for a Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects. What you'll be doing: Act as SME and Service Design & Transition Lead, overseeing service handovers into live operation. Collaborate with project teams, service desk, and technical operations to ensure service readiness. Develop transition plans, acceptance checklists, and manage risks/issues during the transition. Ensure operational teams are trained and prepared for support post go-live. Conduct post-transition reviews, capturing lessons learned for continuous improvement. Lead service acceptance into production, verifying all criteria are met. Drive standardisation of processes across support areas, promoting high-quality service delivery. Support early life support and transition plans to BAU, within ITIL and Agile frameworks. What you'll bring: Extensive experience in Service Transition within large, complex organisations. Proven ability to drive customer excellence across diverse service portfolios. Strong operational knowledge of service concepts and techniques. Excellent communication skills, capable of simplifying complex topics. Skilled in risk management, problem-solving, and stakeholder engagement. Qualified in ITIL V3/V4, with experience in Agile methodologies. Certifications such as Prince2 or MSP are desirable. Willingness to travel and hold DV security clearance. Join our client's team and help deliver high-standard, reliable IT services that meet evolving business needs. If you thrive in dynamic environments and have a passion for service excellence, we want to hear from you!
Feb 27, 2026
Contractor
Job Title DV Cleared Service Transition Manager Location: Malvern Duration: 3-6 months with possible extension Rate: Up to 755 per day via an approved umbrella company Must be eligible and willing to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is hiring for a Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects. What you'll be doing: Act as SME and Service Design & Transition Lead, overseeing service handovers into live operation. Collaborate with project teams, service desk, and technical operations to ensure service readiness. Develop transition plans, acceptance checklists, and manage risks/issues during the transition. Ensure operational teams are trained and prepared for support post go-live. Conduct post-transition reviews, capturing lessons learned for continuous improvement. Lead service acceptance into production, verifying all criteria are met. Drive standardisation of processes across support areas, promoting high-quality service delivery. Support early life support and transition plans to BAU, within ITIL and Agile frameworks. What you'll bring: Extensive experience in Service Transition within large, complex organisations. Proven ability to drive customer excellence across diverse service portfolios. Strong operational knowledge of service concepts and techniques. Excellent communication skills, capable of simplifying complex topics. Skilled in risk management, problem-solving, and stakeholder engagement. Qualified in ITIL V3/V4, with experience in Agile methodologies. Certifications such as Prince2 or MSP are desirable. Willingness to travel and hold DV security clearance. Join our client's team and help deliver high-standard, reliable IT services that meet evolving business needs. If you thrive in dynamic environments and have a passion for service excellence, we want to hear from you!
Group Data Manager Location : Home based / Remote Department: JMG Group Job Type: Full time Contract Type: Permanent JMG Group is a Private Equity backed insurance broking group based in Guiseley, West Yorkshire with strong regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions since our MBO in 2020. We place over £350m+ of Gross Written Premium into the market annually and our teams are very well respected in the market. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success The Role We're accelerating our data strategy to support sustained organic and acquisitive growth. As Data Manager, you will own the group's data platform, governance, and analytics enablement-ensuring reliable, secure, and timely management information (MI) and unlocking value with SQL, Power BI, and applied AI. The role blends hands on technical leadership with stakeholder engagement across the Group. Our environment You'll work closely with colleagues across the IT team and wider Group functions; the role is hands on and outcomes-focused, supporting leadership with consistent, actionable insights as we scale. Key Responsibilities Data platform ownership: Lead the design, operation, and evolution of our SQL Server data warehouse. Establish best practice standards for schema design and performance tuning in SQL Server/SSMS. ETL/ELT & integration: Define and manage pipelines (e.g., SSIS & Power Query) that consolidate sources including core broking systems (e.g., Acturis) and newly acquired businesses; deliver prompt, accurate, and comprehensive integration into group reporting. Power BI enablement: Own datasets, semantic models, DAX development, row-level security, gateway/configuration, and performance. Partner with BI Developers/Analysts to deliver automated, actionable dashboards for leadership and frontline teams. AI for analytics: Introduce and steward responsible AI use to enrich insights and automate MI. Data governance: Implement policies and controls for data quality, develop and maintain step-by-step documentation of key weekly and monthly processes, embed validation and exception reporting so errors are identified and resolved promptly. Stakeholder management: Build strong relationships across group, including Finance, Compliance, Operations, Insurer Relations and business units; translate requirements into robust data solutions and ensure MI is understood and used. Team leadership: Mentor, develop and utilise a small team (BI Developers/Analysts) to deliver data strategy. Acquisition reviews: identify potential synergies. Roadmap & delivery: Maintain a roadmap covering platform improvements, AI use-cases, new acquisitions integration, and reporting simplification; track benefits and adoption. Key Skills Required Advanced SQL: stored procedures, views, window functions, temp tables, CTEs, query optimisation; confident with advanced SSMS query writing. Significant experience delivering Power BI models and dashboards (DAX, Power Query, RLS, performance). Advanced Excel: advanced formulas, Pivot tables, Power Pivot. ETL/ELT tooling (SSIS/Power Query) and dimensional modelling (Star Schema). Practical AI/ML exposure (e.g., Python notebooks, Azure ML, or equivalent) and the ability to operationalise models responsibly within reporting workflows. Proven track record integrating disparate systems post-acquisition and delivering reliable and consistent group MI. Excellent communication at all levels across the business from entry level to director. Stakeholder engagement, and the ability to translate complex data into clear business actions. Team management experience: Confident in leading, managing and developing a small team of analysts. Nice to Have skills: Experience with Acturis data extraction and automation of broking MI. Microsoft Fabric/Azure experience. Implementation, management and usage of API pipelines for reporting. Experience of working in the insurance industry. SSIS administration; Power BI governance at tenant level. Project management experience. Qualifications Degree in a quantitative field (or equivalent experience). Microsoft certifications (DP-203, PL-300) advantageous. Evidence of continuous learning in data engineering, BI, and AI. What we offer Competitive salary commensurate with level of experience Hybrid working options considered following training & probation completion Free parking Company Pension scheme Generous holiday entitlement & Birthday off Death in service scheme REF-
Feb 27, 2026
Full time
Group Data Manager Location : Home based / Remote Department: JMG Group Job Type: Full time Contract Type: Permanent JMG Group is a Private Equity backed insurance broking group based in Guiseley, West Yorkshire with strong regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions since our MBO in 2020. We place over £350m+ of Gross Written Premium into the market annually and our teams are very well respected in the market. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success The Role We're accelerating our data strategy to support sustained organic and acquisitive growth. As Data Manager, you will own the group's data platform, governance, and analytics enablement-ensuring reliable, secure, and timely management information (MI) and unlocking value with SQL, Power BI, and applied AI. The role blends hands on technical leadership with stakeholder engagement across the Group. Our environment You'll work closely with colleagues across the IT team and wider Group functions; the role is hands on and outcomes-focused, supporting leadership with consistent, actionable insights as we scale. Key Responsibilities Data platform ownership: Lead the design, operation, and evolution of our SQL Server data warehouse. Establish best practice standards for schema design and performance tuning in SQL Server/SSMS. ETL/ELT & integration: Define and manage pipelines (e.g., SSIS & Power Query) that consolidate sources including core broking systems (e.g., Acturis) and newly acquired businesses; deliver prompt, accurate, and comprehensive integration into group reporting. Power BI enablement: Own datasets, semantic models, DAX development, row-level security, gateway/configuration, and performance. Partner with BI Developers/Analysts to deliver automated, actionable dashboards for leadership and frontline teams. AI for analytics: Introduce and steward responsible AI use to enrich insights and automate MI. Data governance: Implement policies and controls for data quality, develop and maintain step-by-step documentation of key weekly and monthly processes, embed validation and exception reporting so errors are identified and resolved promptly. Stakeholder management: Build strong relationships across group, including Finance, Compliance, Operations, Insurer Relations and business units; translate requirements into robust data solutions and ensure MI is understood and used. Team leadership: Mentor, develop and utilise a small team (BI Developers/Analysts) to deliver data strategy. Acquisition reviews: identify potential synergies. Roadmap & delivery: Maintain a roadmap covering platform improvements, AI use-cases, new acquisitions integration, and reporting simplification; track benefits and adoption. Key Skills Required Advanced SQL: stored procedures, views, window functions, temp tables, CTEs, query optimisation; confident with advanced SSMS query writing. Significant experience delivering Power BI models and dashboards (DAX, Power Query, RLS, performance). Advanced Excel: advanced formulas, Pivot tables, Power Pivot. ETL/ELT tooling (SSIS/Power Query) and dimensional modelling (Star Schema). Practical AI/ML exposure (e.g., Python notebooks, Azure ML, or equivalent) and the ability to operationalise models responsibly within reporting workflows. Proven track record integrating disparate systems post-acquisition and delivering reliable and consistent group MI. Excellent communication at all levels across the business from entry level to director. Stakeholder engagement, and the ability to translate complex data into clear business actions. Team management experience: Confident in leading, managing and developing a small team of analysts. Nice to Have skills: Experience with Acturis data extraction and automation of broking MI. Microsoft Fabric/Azure experience. Implementation, management and usage of API pipelines for reporting. Experience of working in the insurance industry. SSIS administration; Power BI governance at tenant level. Project management experience. Qualifications Degree in a quantitative field (or equivalent experience). Microsoft certifications (DP-203, PL-300) advantageous. Evidence of continuous learning in data engineering, BI, and AI. What we offer Competitive salary commensurate with level of experience Hybrid working options considered following training & probation completion Free parking Company Pension scheme Generous holiday entitlement & Birthday off Death in service scheme REF-
In order to make the most of the opportunity our redeveloped hall and rooms provide we are seeking to appoint a Venue Manager. We are looking for a personable and energetic individual, with experience in marketing and business development, to help us realise our vision, which puts All Saints Hall back at the heart of community life, both in all that we seek to do in service of the community especially young people, children, families and those who are marginalised and as a flexible and attractive space to hire for conferences and classes, parties, weddings and more. Whilst the Venue Manager s focus will, primarily, be on the Hall and its site, it is important that the individual integrates well into the wider staff team. It is also important that our new facilities are seen as one (albeit important) part of the greater whole. The Venue Manager will work closely with the Parish Manager and also our Property Manager, who will be a great resource for the successful candidate, knowing the building inside out. It will be key for the person who is appointed to this role to understand the importance of mixed usage, for church and community, for outreach and for hires, and the successful candidate will be someone who sees this crucial mix as an opportunity and not a burden. Those already exploring using the Hall, for a range of different activities, are telling us that this is a great selling point, to have beautiful contemporary space, which has been invested in both for hire and for community work. We very much hope that All Saints Hall becomes a busy hub, and it is envisaged that the Venue Manager will build relationships with suppliers, cleaning and security contractors and other assistance (including opening and closing) for times and events where that is appropriate. Recognising that the role requires flexibility and a range of skills, we would be prepared to explore the possibility of a job share for the right candidates. Main Responsibilities Marketing Developing and successfully executing a marketing strategy for the venue, building relationships with potential hirers and community groups. Managing the All Saints Hall website and developing a social media presence. Managing the launch of the redeveloped hall for maximum impact. Growing the reputation of the venue for high quality hire locally and more widely. Business Development Growing and developing relationships with both event and longer-term hirers. Networking in the local community to raise the profile of the venue. Building relationships with approved caterers and other event conduits. Working with other staff to build meaningful community partnerships relating to venue usage and hire, to further All Saints Church s mission and ministry. Communicate and liaise with the Hall Marketing and Operations Committee, making best use of members experience and expertise. Venue Hire Managing the tensions of seeking to ensure the venue is used for social action and outreach, community use and event hires. Increasing income for usage and hire wherever possible. Maximising usage of the whole building (main hall, meeting rooms and gallery). Being creative in attracting long-term hirers. Being entrepreneurial in working with those planning events to facilitate a good quality experience. Managing invoicing. Building Management Ensuring that the venue complies with all health and safety regulations, policies and procedures. Being responsible for risk assessments for use of the venue and for events taking place. Managing the cleaning of the venue and turnaround after different hires/events. Managing service contracts. Working closely with the property manager to manage maintenance requirements and building works. General Financial budget management. Participation in staff meetings, regular supervision meetings with line manager and All Saints performance and development process. Demonstrate a commitment to the ethos and values of All Saints, and the principles of equal opportunities, both in relation to employment issues and service delivery, and adhere to the policies of the Parochial Church Council. Person Specification Essential: A people person who is able to work flexibly across a diverse organisation A collaborative individual who works well in a team but who is also self-motivated and diligent when working alone A capacity to build relationships, with experience in networking A problem solver, who possesses both resilience and creativity Proven experience in marketing Proven experience of business development Experience of venue or events management Experience of managing budgets Experience of managing a varying workload, with effective time management skills A good communicator, both verbally and in writing IT literacy, with a good working knowledge of MS Applications Enthusiasm for the inclusive vision, values and ethos of All Saints church Desirable: Experience of venue and events management Experience of managing staff Experience of working with volunteers Understanding of the nature and work of a parish church
Feb 27, 2026
Full time
In order to make the most of the opportunity our redeveloped hall and rooms provide we are seeking to appoint a Venue Manager. We are looking for a personable and energetic individual, with experience in marketing and business development, to help us realise our vision, which puts All Saints Hall back at the heart of community life, both in all that we seek to do in service of the community especially young people, children, families and those who are marginalised and as a flexible and attractive space to hire for conferences and classes, parties, weddings and more. Whilst the Venue Manager s focus will, primarily, be on the Hall and its site, it is important that the individual integrates well into the wider staff team. It is also important that our new facilities are seen as one (albeit important) part of the greater whole. The Venue Manager will work closely with the Parish Manager and also our Property Manager, who will be a great resource for the successful candidate, knowing the building inside out. It will be key for the person who is appointed to this role to understand the importance of mixed usage, for church and community, for outreach and for hires, and the successful candidate will be someone who sees this crucial mix as an opportunity and not a burden. Those already exploring using the Hall, for a range of different activities, are telling us that this is a great selling point, to have beautiful contemporary space, which has been invested in both for hire and for community work. We very much hope that All Saints Hall becomes a busy hub, and it is envisaged that the Venue Manager will build relationships with suppliers, cleaning and security contractors and other assistance (including opening and closing) for times and events where that is appropriate. Recognising that the role requires flexibility and a range of skills, we would be prepared to explore the possibility of a job share for the right candidates. Main Responsibilities Marketing Developing and successfully executing a marketing strategy for the venue, building relationships with potential hirers and community groups. Managing the All Saints Hall website and developing a social media presence. Managing the launch of the redeveloped hall for maximum impact. Growing the reputation of the venue for high quality hire locally and more widely. Business Development Growing and developing relationships with both event and longer-term hirers. Networking in the local community to raise the profile of the venue. Building relationships with approved caterers and other event conduits. Working with other staff to build meaningful community partnerships relating to venue usage and hire, to further All Saints Church s mission and ministry. Communicate and liaise with the Hall Marketing and Operations Committee, making best use of members experience and expertise. Venue Hire Managing the tensions of seeking to ensure the venue is used for social action and outreach, community use and event hires. Increasing income for usage and hire wherever possible. Maximising usage of the whole building (main hall, meeting rooms and gallery). Being creative in attracting long-term hirers. Being entrepreneurial in working with those planning events to facilitate a good quality experience. Managing invoicing. Building Management Ensuring that the venue complies with all health and safety regulations, policies and procedures. Being responsible for risk assessments for use of the venue and for events taking place. Managing the cleaning of the venue and turnaround after different hires/events. Managing service contracts. Working closely with the property manager to manage maintenance requirements and building works. General Financial budget management. Participation in staff meetings, regular supervision meetings with line manager and All Saints performance and development process. Demonstrate a commitment to the ethos and values of All Saints, and the principles of equal opportunities, both in relation to employment issues and service delivery, and adhere to the policies of the Parochial Church Council. Person Specification Essential: A people person who is able to work flexibly across a diverse organisation A collaborative individual who works well in a team but who is also self-motivated and diligent when working alone A capacity to build relationships, with experience in networking A problem solver, who possesses both resilience and creativity Proven experience in marketing Proven experience of business development Experience of venue or events management Experience of managing budgets Experience of managing a varying workload, with effective time management skills A good communicator, both verbally and in writing IT literacy, with a good working knowledge of MS Applications Enthusiasm for the inclusive vision, values and ethos of All Saints church Desirable: Experience of venue and events management Experience of managing staff Experience of working with volunteers Understanding of the nature and work of a parish church
A leading brand experience agency is looking for an experienced Finance & Operations Manager to join the team. Our values guide everything we do: putting people first, striving for execution excellence, attracting top talent, working with agility, and taking ownership.Summary of Role We are seeking an experienced, organised, and proactive Finance & Operations Manager to support the CEO and wider team. In this role, you will oversee the agency s financial health and operational efficiency, ensuring smooth, scalable processes across all departments. You will work alongside a dedicated and dynamic events team delivering projects across the UK, US, and international markets. Your work will directly enable the delivery of world-class live, digital, and hybrid experiences by providing financial oversight and operational guidance to support business growth and high-quality project delivery.Package Annual salary: £45,000 £60,000 Hybrid working: 3 days per week in the office (London), 2 days work from home Annual leave: 25 days + bank holidays + day off on your birthday Pension: salary sacrifice with flexible contributions Family benefits: workplace childcare salary sacrifice scheme Financial wellbeing: access to a financial guidance platform (including access to specialist advisers) Key Responsibilities Financial Management Oversee the agency s full financial function Lead budgeting and forecasting initiatives Maintain cash flow, manage accounts payable/receivable, and perform bank reconciliations to ensure accurate financial records Manage payroll operations, staff expenses, and credit card payments Support project teams with budget creation, approval, and reconciliation in project finance systems Review and approve purchase orders, providing oversight of project and operational spend Review project timesheets against actual time spent on a weekly basis Manage FX requirements for international operations, including currency purchases and FX payments as needed Ensure compliance with statutory obligations Operational Management Oversee company operations including office management, IT, hardware, and supplies, ensuring smooth day-to-day functioning Lead office operations and environment management Provide operational support to the leadership and project teams Lead HR and people operations Review, update, and enforce company policies and procedures Support recruitment, onboarding, and training initiatives Manage insurance renewals and supplier relationships, including contracts, NDAs, and negotiations with clients and vendors Serve as the designated contact for Information Security, IT, and ISO27001 compliance Required Experience Extensive experience (10+ years) in financial and operational management within live events, creative, or brand experience agencies, with direct oversight of budgeting, forecasting, cash flow, and operational processes Proven ability to manage multiple financial and operational tasks and meet tight deadlines under pressure in a fast-paced environment Experience maintaining highly organised systems and accurate financial records, including accounts, reconciliations, payroll, VAT, and project budgets, with strong attention to detail Experience adapting to new processes, tools, and responsibilities in a proactive and enthusiastic manner, including implementing operational improvements and optimising workflows across teams Hands-on experience using cloud accounting software for accounting, reporting, payroll, and financial oversight, supporting both operational and strategic decision-making Demonstrated competence using collaborative office tools to manage workflows, reporting, team collaboration, and documentation across departments About Us We are a global brand experience agency creating human-centred live and virtual experiences that exceed client expectations. Working with industry-leading brands, we combine creativity, meticulous execution, and audience-focused design to deliver seamless, high-impact events from concept through to digital, hybrid, and large-scale activations. We foster a culture of growth, collaboration, and accountability.
Feb 27, 2026
Full time
A leading brand experience agency is looking for an experienced Finance & Operations Manager to join the team. Our values guide everything we do: putting people first, striving for execution excellence, attracting top talent, working with agility, and taking ownership.Summary of Role We are seeking an experienced, organised, and proactive Finance & Operations Manager to support the CEO and wider team. In this role, you will oversee the agency s financial health and operational efficiency, ensuring smooth, scalable processes across all departments. You will work alongside a dedicated and dynamic events team delivering projects across the UK, US, and international markets. Your work will directly enable the delivery of world-class live, digital, and hybrid experiences by providing financial oversight and operational guidance to support business growth and high-quality project delivery.Package Annual salary: £45,000 £60,000 Hybrid working: 3 days per week in the office (London), 2 days work from home Annual leave: 25 days + bank holidays + day off on your birthday Pension: salary sacrifice with flexible contributions Family benefits: workplace childcare salary sacrifice scheme Financial wellbeing: access to a financial guidance platform (including access to specialist advisers) Key Responsibilities Financial Management Oversee the agency s full financial function Lead budgeting and forecasting initiatives Maintain cash flow, manage accounts payable/receivable, and perform bank reconciliations to ensure accurate financial records Manage payroll operations, staff expenses, and credit card payments Support project teams with budget creation, approval, and reconciliation in project finance systems Review and approve purchase orders, providing oversight of project and operational spend Review project timesheets against actual time spent on a weekly basis Manage FX requirements for international operations, including currency purchases and FX payments as needed Ensure compliance with statutory obligations Operational Management Oversee company operations including office management, IT, hardware, and supplies, ensuring smooth day-to-day functioning Lead office operations and environment management Provide operational support to the leadership and project teams Lead HR and people operations Review, update, and enforce company policies and procedures Support recruitment, onboarding, and training initiatives Manage insurance renewals and supplier relationships, including contracts, NDAs, and negotiations with clients and vendors Serve as the designated contact for Information Security, IT, and ISO27001 compliance Required Experience Extensive experience (10+ years) in financial and operational management within live events, creative, or brand experience agencies, with direct oversight of budgeting, forecasting, cash flow, and operational processes Proven ability to manage multiple financial and operational tasks and meet tight deadlines under pressure in a fast-paced environment Experience maintaining highly organised systems and accurate financial records, including accounts, reconciliations, payroll, VAT, and project budgets, with strong attention to detail Experience adapting to new processes, tools, and responsibilities in a proactive and enthusiastic manner, including implementing operational improvements and optimising workflows across teams Hands-on experience using cloud accounting software for accounting, reporting, payroll, and financial oversight, supporting both operational and strategic decision-making Demonstrated competence using collaborative office tools to manage workflows, reporting, team collaboration, and documentation across departments About Us We are a global brand experience agency creating human-centred live and virtual experiences that exceed client expectations. Working with industry-leading brands, we combine creativity, meticulous execution, and audience-focused design to deliver seamless, high-impact events from concept through to digital, hybrid, and large-scale activations. We foster a culture of growth, collaboration, and accountability.
Breeder Farm Manager Job Overview Breeder Farm Manager - Cambridgeshire - £32,000 We are seeking a hands on Breeder Farm Manager to oversee the day to day operation of a poultry breeder site. The role involves managing staff, maintaining high standards of welfare, biosecurity and health & safety, and ensuring the consistent production of high quality hatching eggs. You will be responsible for site standards, compliance, record keeping, and working closely with the wider field team to ensure operational consistency. Company Our client operates a well established poultry breeding operation with a strong focus on welfare, compliance and operational excellence. They offer a structured and supportive working environment with clear processes and standards in place. Candidate Experience in poultry husbandry is highly desirable; other livestock experience will be considered. Strong commitment to animal welfare, biosecurity and site standards. Proven people management and communication skills. Organised, reliable and able to work independently. Competent IT and administrative skills. Willing to be hands on and involved in daily farm operations. Full training will be provided where required. Package Salary from £32,000 per annum, depending on experience. No accommodation provided. Working hours: Monday-Thursday: 7:30 am-4:30 pm Friday: 7:30 am-3:30 pm Every other weekend (both days), hours as required to meet farm duties. Please email your CV to Conor Atay, Recruitment Delivery Consultant, .
Feb 27, 2026
Full time
Breeder Farm Manager Job Overview Breeder Farm Manager - Cambridgeshire - £32,000 We are seeking a hands on Breeder Farm Manager to oversee the day to day operation of a poultry breeder site. The role involves managing staff, maintaining high standards of welfare, biosecurity and health & safety, and ensuring the consistent production of high quality hatching eggs. You will be responsible for site standards, compliance, record keeping, and working closely with the wider field team to ensure operational consistency. Company Our client operates a well established poultry breeding operation with a strong focus on welfare, compliance and operational excellence. They offer a structured and supportive working environment with clear processes and standards in place. Candidate Experience in poultry husbandry is highly desirable; other livestock experience will be considered. Strong commitment to animal welfare, biosecurity and site standards. Proven people management and communication skills. Organised, reliable and able to work independently. Competent IT and administrative skills. Willing to be hands on and involved in daily farm operations. Full training will be provided where required. Package Salary from £32,000 per annum, depending on experience. No accommodation provided. Working hours: Monday-Thursday: 7:30 am-4:30 pm Friday: 7:30 am-3:30 pm Every other weekend (both days), hours as required to meet farm duties. Please email your CV to Conor Atay, Recruitment Delivery Consultant, .
The Job Our client is seeking an experienced Poultry Farm Manager to take full responsibility for the day-to-day operation of a broiler farm in East Yorkshire. The role is focused on delivering strong bird performance in line with business strategy, ensuring the highest standards of welfare, weight, quality, and cost efficiency. You will have end to end responsibility for stock management, people leadership, compliance, and site standards, working closely with the Area Manager to ensure issues are identified early and resolved effectively. This is a hands-on, high-accountability role suited to someone comfortable managing both birds and people in a fast-paced, high-welfare environment. The Company Our client operates modern, performance-driven broiler operations with a strong emphasis on animal welfare, compliance and continuous improvement. They invest in their people, systems, and sites and expect high standards across all areas of the business. The Candidate Proven experience managing a broiler poultry unit, with strong stockmanship and welfare focus Sound understanding of ventilation, heating, feed, water, litter, and lighting control Strong biosecurity discipline and experience working to assurance schemes and Codes of Practice Confident people management skills, including staff supervision, training, performance management and rotas Experience managing contractors and maintaining site standards and security High attention to detail with paperwork, compliance, audits, and reporting Ability to prioritise, work under pressure, and operate with minimal supervision Flexible approach to working hours, including weekends, early mornings, and evenings as required The Package Competitive salary, dependent on experience Long-term, stable role within a well-structured operation Training and development aligned with Poultry Passport and industry standards Opportunity to run a site with autonomy and clear operational support Please email your CV to Bradley Frost, Senior Recruitment Delivery Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
Feb 27, 2026
Full time
The Job Our client is seeking an experienced Poultry Farm Manager to take full responsibility for the day-to-day operation of a broiler farm in East Yorkshire. The role is focused on delivering strong bird performance in line with business strategy, ensuring the highest standards of welfare, weight, quality, and cost efficiency. You will have end to end responsibility for stock management, people leadership, compliance, and site standards, working closely with the Area Manager to ensure issues are identified early and resolved effectively. This is a hands-on, high-accountability role suited to someone comfortable managing both birds and people in a fast-paced, high-welfare environment. The Company Our client operates modern, performance-driven broiler operations with a strong emphasis on animal welfare, compliance and continuous improvement. They invest in their people, systems, and sites and expect high standards across all areas of the business. The Candidate Proven experience managing a broiler poultry unit, with strong stockmanship and welfare focus Sound understanding of ventilation, heating, feed, water, litter, and lighting control Strong biosecurity discipline and experience working to assurance schemes and Codes of Practice Confident people management skills, including staff supervision, training, performance management and rotas Experience managing contractors and maintaining site standards and security High attention to detail with paperwork, compliance, audits, and reporting Ability to prioritise, work under pressure, and operate with minimal supervision Flexible approach to working hours, including weekends, early mornings, and evenings as required The Package Competitive salary, dependent on experience Long-term, stable role within a well-structured operation Training and development aligned with Poultry Passport and industry standards Opportunity to run a site with autonomy and clear operational support Please email your CV to Bradley Frost, Senior Recruitment Delivery Consultant, . Keep up-to-date with the latest opportunities from Agricultural Recruitment Specialists by registering on our website: and following us on LinkedIn, Instagram, Facebook and Twitter. As a leading and esteemed recruitment agency specialising in the agriculture, food, horticulture, equestrian, animal health and rural sectors, Agricultural Recruitment Specialists prioritise roles across sales, management, marketing, operations and technical and engineering fields, including international and senior-level positions within our specialised sectors. Our suite of services encompasses bespoke recruitment solutions, executive search, candidate profiling, knowledge sharing, targeted advertising and comprehensive recruitment support. To discover how we can assist in advancing your career or meeting your recruitment needs, please visit or contact our recruitment team on or on our international number: . We are renowned for connecting the finest talent throughout the world with the best brands and organisations.
