233 jobs found

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment Must have worked in an MSP environment! If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)

WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments. Key Responsibilities Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles to support both engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more Liaise with third-party vendors to escalate and resolve hardware/software issues Install, configure and repair hardware, software, and peripheral equipment in line with specifications Maintain and upgrade networking hardware, including installing new units and implementing required modifications Research emerging technologies and contribute to client infrastructure upgrades Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows 10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.

Site Lead Engineer Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a IT Lead Site Engineer for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities • Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests • Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships • Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices • Support and maintain applications such as Microsoft 365, Intune, and Windows 11 • Provide local AV and meeting room support, assisting during events where required • Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects • Maintain accurate asset records, documentation, and knowledge base entries • Ensure compliance with security and IT governance standards • Participate in on-call rota and occasional weekend work for upgrades or maintenance Key Requirements • 5+ years experience in a 2nd/3rd line or senior desktop support role, ideally within professional services or large enterprise environments • Strong technical expertise across Windows 10/11, Microsoft 365, Intune, and Entra ID / Azure AD • Proven experience delivering excellent customer service in business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and receive up to £1,000 in vouchers (terms apply). Follow VIQU on LinkedIn for more exciting IT opportunities.

3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base. If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you. What We Offer: Competitive salary (£30k - £35k) aligned with senior technical ability Clear technical development & certification pathway 22 days holiday + bank holidays Pension scheme & benefits Opportunity to work with cutting-edge cloud & security technologies Key Responsibilities of 3rd Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups. Oversee patching, monitoring, backups, and system health across client estates. Implement and maintain security best practices. Project Delivery Lead migrations, deployments, security improvements, and infrastructure upgrades. Plan and document solutions, producing low-level designs and technical scopes. Work closely with Technical Leads and project managers to deliver successful outcomes. Client Interaction Attend client sites for escalations, installations, or project work when required. Communicate confidently with technical and non-technical stakeholders. Provide proactive recommendations to improve stability, security, and performance. Team Contribution Mentor 1st 2nd Line engineers and support knowledge sharing. Help refine internal processes, documentation, and technical standards. Support the adoption of new tools, platforms, and technologies. Skills & Experience Needed Essential 4 10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access Proven ability to resolve complex technical issues and take ownership. Strong documentation, communication, and time-management skills. Preferred Calm, structured approach to problem-solving. Confident dealing with senior stakeholders and business owners. Proactive mindset not just fixing issues, but improving environments. Enjoys mentoring and supporting skill development in others. Comfortable on-site when required. Why Join Us? Technology environments are becoming increasingly cloud-first, secure, and business-critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships. If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you. Apply today and take the next step in your technical career.

1st Line IT Support Engineer Leeds Salary: £25K £28K Role Type: Permanent WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow. Key Responsibilities Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices • Troubleshoot hardware and software issues across desktops, laptops, and mobile devices • Escalate complex issues to senior engineers while maintaining strong communication with end-users • Gain exposure to technologies such as Exchange, Active Directory, Azure, cloud storage, VoIP and disaster recovery • Participate in small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user account management, password resets and permissions • Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office • Strong problem-solving ability with a willingness to learn and develop • Excellent communication skills and confidence when speaking to users at all levels • A proactive, customer-focused attitude Please click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities.

DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: 500 - 600 per day Clearance: Active DV clearance required Start : ASAP Duration : 6 months Key Responsibilities Build & Deploy Manage and maintain CI/CD pipelines using Java, Maven, and NPM. Configure and execute automated test suites with Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery focus. Hands-on with Infrastructure as Code (Terraform, Ansible). Application development experience (Java or similar). Strong problem-solving and analytical skills with sound decision-making. Excellent communication and stakeholder management. Proficient with Git version control. Desirable Skills Experience with microservices deployment and administration. Familiarity with messaging platforms (e.g., AMQP). Knowledge of S3 object storage. Experience with RDBMS (Oracle or similar) Services advertised are those of an Employment Business.

Junior IT Support Engineer (1st Line) Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: Monday-Friday, 8:30am-5:00pm Salary: £25,400p/a We're a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a chance to develop on this further. This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium-sized businesses within about 25 miles of St Ives. You'll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows. What you'll be doing Providing 1st line technical support over the phone and via remote access tools Helping investigate basic hardware, software, and malware issues Keeping clear and accurate notes and documentation Following standard operating procedures (SOPs) Monitoring and updating support tickets Assisting with installing and setting up hardware and software Supporting users with Microsoft 365 apps, email accounts, and SharePoint Helping users set up email on mobile phones and tablets Communicating with customers in a clear, friendly, and professional way Skills and experience we'd like to see (Don't worry if you don't tick every box - a willingness to learn is important!) Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams) Good working knowledge of Word and Excel Awareness of basic IT security best practices Some understanding of backups Apple Mac experience (nice to have) Clean UK driving licence and access to a suitable car Basic understanding of networking, Firewalls, Active Directory or Group Policy Experience with service desk software or RMM tools (advantageous) At least 1 year of commercial IT support experience Good communication skills and a positive, customer-focused attitude What we offer 20 days holiday + bank holidays Regular Monday-Friday hours (8:30am-5:00pm) Clear progression opportunities into 2nd/3rd line roles Onsite parking and free refreshments Ongoing training and development Company pension scheme If you're enthusiastic, eager to grow, and ready to take the next step in your IT support career, we'd love to hear from you - apply now!

3rd Line Support Engineer - London. Permanent Career Opportunity located in North London working for an award-winning provider of Cloud solutions, IT, Telephony and Security Solutions, supporting the needs of 500+ customers, with services covering connectivity, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. We consult with our customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are. You will play a crucial role in providing end-to-end IT support, which includes managing networks and connectivity, overseeing cloud and hosting solutions, ensuring robust cyber security, maintaining unified communications, and offering continuous IT support. Role Overview Responsibilities: Resolve Complex Incidents : Handle incidents and problems unresolved by 1st and 2nd line support, drawing on deep technical expertise. Incident Ownership : Take charge of high-priority issues, ensuring swift resolution and minimal disruption to business operations. Root Cause Analysis : Investigate recurring incidents and develop lasting solutions to prevent future occurrences. Advanced Service Requests : Address and complete requests that require specialised technical knowledge, including system upgrades and custom configurations. Implementation : Assess, plan, and implement infrastructure changes with minimal service disruption. Documentation: Record resolutions and solutions for complex issues, adding to the knowledge base for lower-tier support and end-users. Support & Training: Guide and train 1st and 2nd line support staff to improve their technical proficiency and enhance service quality. System Monitoring & Optimisation : Monitor system performance, identify bottlenecks, and implement improvements for optimal IT service operation. Vendor Coordination: Liaise with external vendors and service providers to resolve hardware and software issues requiring third-party involvement. Upgrades & Updates : Plan and carry out system upgrades, patches, and firmware updates to keep IT systems secure and functional. Disaster Recovery : Develop and test recovery plans to ensure rapid system restoration following major incidents. Security Implementation : Establish and maintain security measures to protect IT systems and data from unauthorised access and cyber threats. Infrastructure Planning : Evaluate current and future IT infrastructure requirements to ensure resources meet organisational demands. Service Performance Analysis : Review performance data, pinpoint areas for improvement, and implement solutions to enhance service quality and efficiency. Compliance & Auditing: Ensure IT operations meet industry standards and regulations, and support internal and external audits as needed. Non-negotiable requirements: 3+ years proven 3rd line work in MSP environment M365 administration at expert level-built Conditional Access policies, configured Intune device compliance from scratch. Hands-on experience with virtualisation platforms (VMware or Hyper-V) & Windows Server, AD, DNS, RDS Demonstrable diagnostic methodology-articulate how you approach unknown problems systematically. Client-facing communication-explain technical root causes to non-technical directors without condescension or jargon overload. PowerShell competency-read, modify, and write scripts for automation and remediation. Highly valued requirements: Microsoft certifications ConnectWise PSA & Asio RMM, or comparable RMM platform configuration experience Azure infrastructure deployment and management Firewall administration (Fortinet, Draytek, or similar enterprise platforms) Experience building automated monitoring/remediation workflows in RMM environments Benefits after probationary period Pension contribution - 2% company contribution Generous Holiday Entitlement One day off for Birthday Great working environment Incentives Training investment Great company culture, offering personal and professional development over the long term with possible hybrid WFH prospects once you have become familiar with the company processes. Apply by sending your CV and call Yasin or Navaid Faiz to discuss your application further.

WSR are looking for a hybrid 2nd Line IT Support Engineer to join the team of our esteemed client based in Central London. Reporting to : IT Manager Location: Client Site (Face-to-Face Support) - London (rotating 1 week in office, 1 week remote working) Salary: £42K + Personal development opportunities, Pension, Staff Treats, Annual bonus Role Type: Permanent Are you the go-to problem solver when tech hits a snag? Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. 2nd Line IT Support Engineer Responsibilities: You'll be the face of our technical support service-resolving issues in person and remotely while maintaining outstanding customer satisfaction. Your day-to-day will include: Delivering Tier 1 & Tier 2 technical support professionally and efficiently Troubleshooting issues remotely and on-site, escalating to Tier 3 when needed Owning and resolving queries within agreed SLAs Managing your ticket queue and documenting every step Maintaining accurate client records and configuration changes Creating and updating knowledge base articles for both clients and fellow engineers Recommending IT system improvements and evaluating client infrastructure Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more Advising on hardware solutions (laptops, WAPs, storage devices, etc.) Working with third-party vendors to solve software and hardware problems Installing, repairing and configuring hardware, software and peripherals Maintaining and modifying networking equipment and systems Researching new technologies and recommending enhancements Supporting IT projects-from design to implementation 2nd Line IT Support Engineer Qualifications, Experience and Attributes: You're confident, client-focused and technically sharp, with: Strong hands-on experience with Windows 10 and macOS Solid understanding of LAN/WAN/Wi-Fi networking Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP Knowledge of PC setup , TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels 2nd Line IT Support Engineer Benefits: Hands-on, varied workload-no dull days Direct client interaction and real impact Opportunity to shape IT systems and suggest improvements Involvement in exciting infrastructure and implementation projects Supportive, collaborative technical team Ready to make your next move? Apply now and bring your expertise to a team that values initiative and innovation. Please click 'APPLY NOW', or call the WSR Team at for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.

DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: £500 - £600 per day Clearance: Active DV clearance required Start : ASAP Duration : 6 months Key Responsibilities Build & Deploy Manage and maintain CI/CD pipelines using Java, Maven, and NPM. Configure and execute automated test suites with Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery focus. Hands-on with Infrastructure as Code (Terraform, Ansible). Application development experience (Java or similar). Strong problem-solving and analytical skills with sound decision-making. Excellent communication and stakeholder management. Proficient with Git version control. Desirable Skills Experience with microservices deployment and administration. Familiarity with messaging platforms (eg, AMQP). Knowledge of S3 object storage. Experience with RDBMS (Oracle or similar) Services advertised are those of an Employment Business.

Job Description - ICT Support Technician We're looking for an experienced and proactive ICT Support Technician to join a busy helpdesk and modern workplace team. Reporting to the Head of ICT Infrastructure, you'll provide day-to-day technical support, manage Microsoft 365 and Intune environments within a Hybrid Active Directory setup, and play a key role in improving the overall IT experience across the organisation. This is a hands-on role suited to someone comfortable with 1st-2nd line responsibilities and keen to grow within a cloud-first environment. This is an office-based position. About the Organisation You'll be joining a well-established company with long-standing stability and a modern approach to technology and digital operations. Benefits 25 days annual holiday (rising to 30 with length of service) Your birthday off as an extra day's holiday Annual performance-related bonus Generous pension scheme Private healthcare Enhanced company sick pay Additional maternity / paternity benefits Subsidised gym membership Cycle-to-work scheme Annual summer and Christmas events Subject to qualifying period Key Responsibilities Provide 1st and 2nd line technical support across the business. Administer and maintain Active Directory and Azure AD accounts, permissions, groups, and GPOs. Manage devices and policies in Microsoft Intune / MDM, including deployment and configuration. Support and optimise Microsoft 365 services such as Teams, SharePoint, OneDrive, and Exchange Online. Troubleshoot hardware, software, and networking issues. Maintain and support the organisation's VOIP system and end-user setup. Manage IT assets, procurement, and lifecycle tracking. Support line-of-business applications and liaise with vendors when required. Contribute to IT improvement projects and assist in deploying new technologies. Keep IT documentation and knowledge bases accurate and up to date. Why Join Us? You'll work with a skilled team in a modern, cloud-centric environment, where you'll be trusted to take ownership, contribute ideas, and develop your expertise across Microsoft 365 and Intune. Experience Required 1-3 years in an IT support or helpdesk role. Proven experience supporting Microsoft 365 environments. Technical Skills Windows 10/11 support and device configuration. Knowledge of macOS, iOS, and Android. Active Directory and Azure AD management. Endpoint management via Microsoft Intune. Understanding of networking fundamentals (Wi-Fi, IP, DNS). Familiarity with VOIP/telephony administration. Desirable Skills PowerShell scripting or automation experience. Understanding of cloud security practices (MFA, Conditional Access). Awareness of backup and disaster recovery processes. Experience with asset management tools or ticketing systems. Any MCP or relevant industry certifications. VMware/Hyper-V or other virtualisation technologies. Networking experience. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

3rd Line Windows Engineer Location: Basingstoke (Travel to customer sites required) Working Model: Office-based due to support requirements Security Clearance: DV Eligible Overview We are seeking an experienced 3rd Line Windows Engineer to join our established team of 2nd and 3rd Line support specialists. In this role, you will deliver advanced technical support across Windows-based infrastructure, providing expertise to a high-profile user community. You will work closely with customers and stakeholders through our IT Service Management (ITSM) toolset while taking ownership of incident triage, event monitoring, and escalations. You will be part of a team that values innovation, knowledge sharing, and continuous improvement contributing to the delivery of secure, stable, and sustainable IT services. Key Responsibilities Provide 3rd Line support across Windows Server and Windows-based services Oversee event monitoring, triage, and escalation using industry-leading tooling Troubleshoot and resolve complex Windows infrastructure issues Work closely with 2nd Line teams to provide guidance, support, and escalations Manage and maintain Active Directory, Group Policy, and related services Support and optimise MECM/SCCM deployments and patching processes Administer virtualised environments through vCentre/VMware Deliver customer-focused support through ITSM tooling and processes Participate in on-site support activities as required Essential Experience & Skills Windows Server administration (all recent versions) Active Directory (users, groups, policies, DNS, DHCP) vCentre / VMware virtualisation technologies Event Management Tooling (SolarWinds, SCOM) Trellix (McAfee) or similar endpoint security platforms MECM / SCCM (deployment, patching, compliance) ITSM Tooling (ServiceNow, Remedy, or equivalent) SQL (basic administration or scripting) What We re Looking For Strong diagnostic and problem-solving skills within a Windows infrastructure environment Excellent communication and stakeholder engagement abilities A proactive, methodical approach to service improvement and issue resolution Ability to work both independently and collaboratively within a busy support team

3rd Line Directory Services Engineer Must have an Active DV Clearance Join a high-performing technical team as a 3rd Line Directory Services Engineer , supporting secure and complex IT environments across Defence projects. You'll play a critical role in maintaining and improving core directory services, ensuring stability, security, and performance for mission-critical systems. About the Role - 3rd Line Directory Services Engineer As a 3rd Line Directory Services Engineer , you'll be responsible for managing and maintaining Active Directory Domain Services and associated infrastructure. You'll deliver planned changes through structured change management processes and respond to incidents and escalations from 2nd Line support. The role involves supporting Windows Server environments (2019 and later) , managing DNS , creating and applying Group Policies , and utilising tools like SCOM and SCCM . You'll also work with engineering and architecture teams to assess new releases, maintain documentation, and ensure smooth operational performance. This is a site-based role in Basingstoke (5 days a week) , with occasional travel to other customer sites. What We're Looking For - 3rd Line Directory Services Engineer Strong problem-solving and analytical mindset with the ability to think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable, and able to work independently in a high-pressure environment. Make a real impact as a 3rd Line Directory Services Engineer and support secure, high-value technology services that matter. To apply, please send your CV by pressing the apply button.

Robert Half has partnered exclusively with a growing financial services client in Southampton who are looking to recruit an IT Support Engineer to join the team.This is a permanent role, paying up to £35,000 with hybrid working plus some ad-hoc on-call work. You will be supporting a team who are looking to increase their IT support operations across the Group, leading to some fantastic growth opportunities. We are looking for proven IT Support Engineers with 2nd line experience who can triage and troubleshoot all IT queries and support upcoming EUC projects ie Sharepoint migration Key Responsibilities 1st and 2nd Line support of 300 users M365 administration IT documentation Device management - laptops, desktops, mobile devices Skills and Experience Previous 2nd line experience Strong understanding of M365, Azure Active Directory (Entra ID), InTune Understanding of DHCP, DNS networking principles On Offer Salary up to £35,000 Hybrid working in Southampton (2-3 days a week in office) 26 days annual leave Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Senior IT Engineer - MSP London Hybrid £35,000-£42,000 DOE + Benefits A well-established and forward-thinking IT Managed Services Provider (MSP) is seeking a technically capable and client-focused Senior IT Engineer to join their growing support team. This is an excellent opportunity for someone with solid infrastructure and support experience who wants to take ownership of technical challenges and contribute to delivering high-quality service. This Senior IT Engineer role is based between on-site in central London and home-based working, with customer site visits if/when required. What You'll Bring: 5+ years' previous MSP experience Strong hands-on experience with Microsoft 365 administration (essential). Familiarity with security best practices (e.g., CAP, DLP, tenancy hardening, policy management). Bonus: Experience with compliance frameworks (ISO audits, certification, policy management). Good understanding of networking principles and troubleshooting. Excellent communication skills and a proactive, team-oriented mindset. MCP or similar certifications are welcome but not essential if backed by proven experience. Any experience in Linux envinonments would be advantagous for the role What You'll Be Doing: Provide responsive 2nd +3rd line technical support to clients across diverse environments. Administer and troubleshoot Microsoft 365, Azure AD, Exchange Online, SharePoint, and Teams. Assist with Windows Server, Active Directory, and network infrastructure (DNS, DHCP, VoIP). Support virtualisation platforms (VDI technologies) and basic Linux server administration. Contribute to security hardening, compliance processes, and documentation. Liaise with senior engineers and project leads to ensure smooth delivery. Occasionally work out-of-hours and attend client sites as needed. What's on Offer: Salary up to £42,000 (depending on experience) 25 days annual leave plus Bank Holiday Hybrid working Pension scheme Ongoing training and professional development A collaborative, supportive team environment If you're an experienced IT Engineer with strong Microsoft 365 skills and an interest in security and compliance, we'd love to hear from you. Key skills: IT Support, Microsoft 365, Azure AD, Active Directory, Security, Compliance, Windows, Linux, Networking, VoIP, Virtualisation, MSP, Technical Support. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.

Software Support Engineer Full-Time Competitive Salary & Benefits Career Growth On-Site Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you ll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements. In this role, you ll support a suite of business-critical software applications helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You ll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes. What You ll Be Doing Providing 2nd-line technical support via email, phone, remote desktop and in person. Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses. Troubleshooting, reproducing, and diagnosing software and system issues. Delivering remote installations, updates, and patches across multiple applications. Performing health checks, preventative maintenance, and system monitoring. Creating clear user-facing documentation, guides, and release notes. Collaborating with cross-functional teams to resolve issues and improve processes. Supporting testing activities for new software versions and updates. Contributing to internal knowledge sharing, training, and procedure creation. Managing priorities effectively while balancing multiple support and project tasks. Maintaining high standards of quality, security, and user satisfaction. Occasionally attending customer sites or events (UK and international, when required). What You ll Bring Essential Skills & Experience Strong communicator with excellent written and verbal English. Customer-focused approach with the ability to explain technical concepts clearly. Analytical problem-solver with a methodical approach to troubleshooting. Good understanding of software, operating systems and networking fundamentals. Confident working with Windows and Windows Server environments. Experience with MS SQL, including replication and linking client machines to central databases. Knowledge of networking principles, IIS, and remote access tools (VPN/VNC). Ability to work independently, prioritise tasks, and meet deadlines. Proactive attitude with a strong work ethic and eagerness to learn. Beneficial Skills Broader database knowledge (data modelling, concepts, architecture). Experience writing and testing SQL scripts, stored procedures, triggers, and functions. What You Can Expect A varied and engaging role where no two days are the same. The chance to work with live systems and make a real impact on users and operations. A supportive team that values collaboration, knowledge sharing, and continuous improvement. Opportunities for professional development and skill-building. If you re passionate about software, love solving problems, and want to develop your technical expertise in a supportive environment, we d love to hear from you. Apply today and take the next step in your technical support career.

2nd Line Service Desk Engineer Ashford, Kent Up to 32k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: Microsoft 365 SharePoint Intune Active Directory Networking This role will allow you to continuously expand your skill set. What We Are Looking For: Excellent technical and communication skills Strong customer service skills with a can-do attitude Ability to work calmly and patiently under pressure Previous experience in a service desk role (service provider or corporate environment) Proven abilities in IT support and installation Working knowledge of: Microsoft Desktop & Office Systems Microsoft 365 and SharePoint troubleshooting Intune and endpoint management Active Directory Security and Administration TCP/IP, DNS, DHCP Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: MS 365 Admin Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) Azure Fundamentals And much more! If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.

Graduate Sales Executive A UK-based aerospace company providing specialised aircraft interior and safety products to customers worldwide. The Role Our client is looking for a motivated Graduate Sales Executive to join their commercial team in their Fareham office. The role will be primarily focused on developing, nurturing and growing smaller customer accounts, increasing retention, revenue and share of wallet, while supporting wider sales activities across the aviation sector. This is an office-based role in Fareham and includes regular travel across the UK and occasional international travel for customer meetings and industry events. Key Responsibilities: Develop and grow a portfolio of smaller customer accounts through proactive outreach and regular contact. Build account plans, identify upsell/cross-sell opportunities and deliver against revenue targets. Manage and respond to inbound enquiries, preparing quotations and proposals. Support tenders in collaboration with engineering, quality and production teams. Build strong relationships with airlines, MROs, OEMs and channel partners. Attend customer meetings, site visits and trade shows; Deliver presentations and product overviews. Maintain accurate records, forecasts and activity in the CRM. Provide market insight on customer needs, competitors and emerging opportunities. Contribute to sales reporting and continuous improvement of sales processes. About You: Graduate level (e.g. Business, Engineering, Aerospace, or related discipline). Clear, confident communicator with strong presentation and interpersonal skills. Commercially aware, proactive and target-driven, with a collaborative mindset. Comfortable learning technical products and translating features into customer benefits. Strong organisation and attention to detail; Proficient with MS Office; CRM exposure a plus. Willing and able to travel in the UK and occasionally overseas; Flexibility for overnight stays. Live within a commutable distance of Fareham, Hampshire. Full UK driving licence preferred; Valid passport and right to work in the UK required. What They Offer: £27,000 per annum starting salary. Eligibility for their sales incentive programme. Individual Private Healthcare. Company Pension. Structured training and mentorship with clear progression in a growing aviation business. Hands-on exposure to customers and projects across the global aerospace market. How To Apply Please apply with your CV and a short Cover Letter explaining your interest and availability. Include any notice period. Application Process 1st Stage: Teams Interview 2nd Stage: Assessment Day Equal Opportunities Our client is an equal opportunities employer. They welcome applications from all suitably qualified candidates and will consider reasonable adjustments throughout the recruitment process.

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working)Salary: £27,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving user issues across desktops, servers, cloud and network environments Supporting the second and third line engineers in technical issues and projects when required Monitoring systems, escalating complex issues, and helping improve processes Collaborating with senior engineers to expand your technical knowledge Providing excellent customer service with a proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys problem solving and working as part of a team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.