As part of the Operations team, the successful candidate will be responsible for playing a proactive role in the Thriving Boxing Community element of England Boxing s strategy, as well as having significant input into A Respected and Valued NGB and other elements of the wider strategy. In essence, the role will be responsible for managing, developing and enhancing the day-to-day running of the Membership Services Department to ensure all those engaging with England Boxing have a first-class experience. The role is also responsible for the accuracy of the data on England Boxing s database (which includes the current and past member records) and to provide support to volunteers and England Boxing staff as appropriate. Please note the job will require flexible working hours, including occasional evening and weekend work at National Championships / other EB events. Key Accountabilities Include: • To lead and develop the Thriving Boxing Community element of the England Boxing strategy. In addition, help develop and deliver the broader England Boxing strategy as required. • To develop and update the company CRM system, ensuring streamlined processes and systems to guarantee a high-quality experience for our members & volunteers. • To oversee the day-to-day support and management of regional volunteers across the country in line with England Boxing s policies, procedures, services & systems. • To ensure the membership services function operates effectively and that the functions activities are aligned with departmental and company objectives. • To ensure that all membership enquiries are satisfactorily managed, resolved and closed in agreed timescales. • To manage proactive engagement with members to grow affiliation, enhance membership retention and promote England Boxing services. • To actively review and implement cost-effective improvements in the membership services, processes, and systems. • Ensure a high level of customer service and membership support is provided at all times. • Ensure high-quality records are maintained. • Manage the accurate fulfilment of membership benefits, including partner offers, DBS assessments and insurance. • Serve as project manager for the production and distribution of membership information. • To establish and develop good working relationships with England Boxing staff, members, regional associations, participants and supporters to ensure positive relations. • Line-manage the Membership Services team, effectively sustaining a positive team environment, displaying high levels of motivation and team spirit. • Manage the membership services budget • To provide support and input into the management team as required, and specifically into the delivery of the organisation s strategic plan and Sport England funding programme. • To oversee the training & development of staff and volunteers in the Membership Department, and create a culture of self-improvement and continuous professional development • To perform any other duties as reasonably required to meet the objectives of the organisation Person Specification - Essential: • Minimum three years experience in managing, developing, and enhancing membership, volunteer, or customer services. • Understanding and awareness of individual and club membership within a sporting environment. • Experience in setting goals, targets and measures, and subsequent implementation plans, particularly in relation to commercialisation & CRM development • Comfortable operating in a fast-changing and challenging environment with excellent people/relationship management skills and the ability to influence and engage. • Track record in the successful management of budgets, volunteers and staff, including their ongoing development. • Excellent written and verbal communication skills. Along with appropriate IT skills, specifically Microsoft Teams, Word, Excel and PowerPoint. • To be resilient and able to demonstrate leadership, and have experience operating at a management level. • Experience of writing high-level reports, policies and strategies, particularly in relation to the practical implementation of good governance within a national sporting or third sector organisation • Experience using insight and research methods to help better understand customer or membership behaviour, and apply learnings to improve future work • A demonstrable understanding of the need to co-produce/collaborate with stakeholders and the impact of the same. Desirable: • Knowledge of amateur boxing, including technical rules and competitions. • Experience of managing sub-committees, focus groups and/or consultations in a voluntary, sports or customer service environment • Be able to demonstrate creativity and the instigation and production of innovative and cost-effective development programmes. • Hold a full UK Driving Licence and access to a vehicle. • The role will require travel throughout the country for meetings/events and work unsociable hours, including evenings and weekends (as required). • Experience in developing grassroots sports projects. This includes writing and developing grant funding applications.
Apr 02, 2026
Full time
As part of the Operations team, the successful candidate will be responsible for playing a proactive role in the Thriving Boxing Community element of England Boxing s strategy, as well as having significant input into A Respected and Valued NGB and other elements of the wider strategy. In essence, the role will be responsible for managing, developing and enhancing the day-to-day running of the Membership Services Department to ensure all those engaging with England Boxing have a first-class experience. The role is also responsible for the accuracy of the data on England Boxing s database (which includes the current and past member records) and to provide support to volunteers and England Boxing staff as appropriate. Please note the job will require flexible working hours, including occasional evening and weekend work at National Championships / other EB events. Key Accountabilities Include: • To lead and develop the Thriving Boxing Community element of the England Boxing strategy. In addition, help develop and deliver the broader England Boxing strategy as required. • To develop and update the company CRM system, ensuring streamlined processes and systems to guarantee a high-quality experience for our members & volunteers. • To oversee the day-to-day support and management of regional volunteers across the country in line with England Boxing s policies, procedures, services & systems. • To ensure the membership services function operates effectively and that the functions activities are aligned with departmental and company objectives. • To ensure that all membership enquiries are satisfactorily managed, resolved and closed in agreed timescales. • To manage proactive engagement with members to grow affiliation, enhance membership retention and promote England Boxing services. • To actively review and implement cost-effective improvements in the membership services, processes, and systems. • Ensure a high level of customer service and membership support is provided at all times. • Ensure high-quality records are maintained. • Manage the accurate fulfilment of membership benefits, including partner offers, DBS assessments and insurance. • Serve as project manager for the production and distribution of membership information. • To establish and develop good working relationships with England Boxing staff, members, regional associations, participants and supporters to ensure positive relations. • Line-manage the Membership Services team, effectively sustaining a positive team environment, displaying high levels of motivation and team spirit. • Manage the membership services budget • To provide support and input into the management team as required, and specifically into the delivery of the organisation s strategic plan and Sport England funding programme. • To oversee the training & development of staff and volunteers in the Membership Department, and create a culture of self-improvement and continuous professional development • To perform any other duties as reasonably required to meet the objectives of the organisation Person Specification - Essential: • Minimum three years experience in managing, developing, and enhancing membership, volunteer, or customer services. • Understanding and awareness of individual and club membership within a sporting environment. • Experience in setting goals, targets and measures, and subsequent implementation plans, particularly in relation to commercialisation & CRM development • Comfortable operating in a fast-changing and challenging environment with excellent people/relationship management skills and the ability to influence and engage. • Track record in the successful management of budgets, volunteers and staff, including their ongoing development. • Excellent written and verbal communication skills. Along with appropriate IT skills, specifically Microsoft Teams, Word, Excel and PowerPoint. • To be resilient and able to demonstrate leadership, and have experience operating at a management level. • Experience of writing high-level reports, policies and strategies, particularly in relation to the practical implementation of good governance within a national sporting or third sector organisation • Experience using insight and research methods to help better understand customer or membership behaviour, and apply learnings to improve future work • A demonstrable understanding of the need to co-produce/collaborate with stakeholders and the impact of the same. Desirable: • Knowledge of amateur boxing, including technical rules and competitions. • Experience of managing sub-committees, focus groups and/or consultations in a voluntary, sports or customer service environment • Be able to demonstrate creativity and the instigation and production of innovative and cost-effective development programmes. • Hold a full UK Driving Licence and access to a vehicle. • The role will require travel throughout the country for meetings/events and work unsociable hours, including evenings and weekends (as required). • Experience in developing grassroots sports projects. This includes writing and developing grant funding applications.
The Role and Department Research and Innovation Services (RIS) provides guidance, expert advice and hands on support for all aspects of research and research related activity, including securing funding, working with partners, supporting knowledge exchange and impact, commercialisation, and ensuring good research practice. The Research Operations Team, which is the largest team within the Directorate, provides comprehensive support to academic and Professional Support Services (PSS) colleagues across the full lifecycle of a research project. The team delivers pre award, contracting, post award and consultancy support. This includes tailored financial and contractual advice from the earliest stages of planning, costing and pricing proposals through to efficient contract negotiation and robust financial management and compliance for awarded projects. This is a key management position within the Research Operations Team. The post holder will lead a team of approximately six Pre Award Research Grants and Contracts Managers, playing an essential role in staff development and training, acting as a point of escalation, and reviewing and implementing key business processes. A thorough understanding of the UK HEI research funding landscape is essential The post holder will also have responsibility for working alongside academic staff, project managing the preparation and submission of large complex bids by contributing to the proposal development, providing costings, and providing specialist advice on funder eligibility criteria whilst ensuring compliance with university policy. Reporting to the Head of Research Operations, you will be a key member of the Senior Management Team. The role will work closely alongside another Senior Pre Award Research Manager to ensure consistent leadership, effective workload management, and a coordinated, high quality pre award service across the institution It is essential that the post holder is highly organised, pays close attention to detail, and has a pro-active approach to problem-solving. The capability to prioritise and manage a busy and varied workload is crucial. A confident communicator, you will form close working relationships with the other members of the Operations Team, Research Development Team, Faculty Officials, Heads of Department, Directors of Research, Department Managers and other members of Professional Support Staff. This presents an exciting opportunity for someone who is looking to move into a management role. The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . Subject to business need, the working pattern can be arranged to suit the successful applicant. Dependent on experience, the successful applicant may need to work on campus for the majority of the time for the first three months Further information about the role and the responsibilities is at the bottom of this job description.
Apr 02, 2026
Full time
The Role and Department Research and Innovation Services (RIS) provides guidance, expert advice and hands on support for all aspects of research and research related activity, including securing funding, working with partners, supporting knowledge exchange and impact, commercialisation, and ensuring good research practice. The Research Operations Team, which is the largest team within the Directorate, provides comprehensive support to academic and Professional Support Services (PSS) colleagues across the full lifecycle of a research project. The team delivers pre award, contracting, post award and consultancy support. This includes tailored financial and contractual advice from the earliest stages of planning, costing and pricing proposals through to efficient contract negotiation and robust financial management and compliance for awarded projects. This is a key management position within the Research Operations Team. The post holder will lead a team of approximately six Pre Award Research Grants and Contracts Managers, playing an essential role in staff development and training, acting as a point of escalation, and reviewing and implementing key business processes. A thorough understanding of the UK HEI research funding landscape is essential The post holder will also have responsibility for working alongside academic staff, project managing the preparation and submission of large complex bids by contributing to the proposal development, providing costings, and providing specialist advice on funder eligibility criteria whilst ensuring compliance with university policy. Reporting to the Head of Research Operations, you will be a key member of the Senior Management Team. The role will work closely alongside another Senior Pre Award Research Manager to ensure consistent leadership, effective workload management, and a coordinated, high quality pre award service across the institution It is essential that the post holder is highly organised, pays close attention to detail, and has a pro-active approach to problem-solving. The capability to prioritise and manage a busy and varied workload is crucial. A confident communicator, you will form close working relationships with the other members of the Operations Team, Research Development Team, Faculty Officials, Heads of Department, Directors of Research, Department Managers and other members of Professional Support Staff. This presents an exciting opportunity for someone who is looking to move into a management role. The base location for this role is Boldon House, our exciting new professional services hub.Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: . Subject to business need, the working pattern can be arranged to suit the successful applicant. Dependent on experience, the successful applicant may need to work on campus for the majority of the time for the first three months Further information about the role and the responsibilities is at the bottom of this job description.
Contract Type: Permanent, Full time Title : Technical Lead Location : London or Manchester or Bristol (Hybrid - 60% in office) Salary : 80,000 - 100,000 + Bonus This role requires, or the ability to gain, SC Clearance. About the client My client is a business transformation consultancy, operating as a cohesive unit to pioneer innovation on a scale unparalleled by any other company. With a diverse range of expertise, they possess the unique capability to shepherd ideas from their inception, through meticulous design and development phases, all the way to triumphant commercialisation. Beyond mere product development, they breathe new life into organisations by instilling innovative leadership, fostering dynamic cultures, and optimising systems and processes. Central to their success are their exceptional individuals who embody their purpose with unwavering dedication each day, ensuring that impactful work is consistently delivered. About the role This is an excellent opportunity for a Technical lead play a pivotal role in leading Agile software development teams to deliver outstanding technical solutions for their clients. Your responsibilities will extend to guiding project directions with your ability to make practical design choices, ensuring they add substantial value to their clients while adhering to best practices. Your architectural expertise and dedication to a robust path to production, as well as your commitment to fostering a DevOps culture, will be critical aspects of your role. Key Responsibilities Lead development teams or work across multiple teams, providing centralized expertise for large-scale projects. Lead by example, applying Agile and DevOps principles effectively. Maintain a pragmatic, product-focused approach to ensure work consistently meets their clients' needs. Work across a variety of technologies, including JavaScript and TypeScript, and possess a comprehensive understanding of common patterns across the full stack of applications. Take pride in the growth and development of your team members. Skills & Experience Experience in software development with a focus on full-stack technologies, including JavaScript and TypeScript. Extensive knowledge of the entire software development lifecycle. Proficiency in developing cloud-native applications on platforms like AWS, Azure, or GCP. Expertise in defining testing strategies and implementing test automation, with a preference for TDD or BDD. Experience in implementing CI/CD practices, including version control with Git, branching strategies, automated testing, and deployment pipelines. Extensive experience working within Agile teams using Scrum or Kanban methodologies. A strong commitment to delivering technology-enabled products that provide significant value to their clients. Exceptional communication skills and a collaborative team player who values building strong relationships with colleagues and clients. Comfortable with multiple programming languages, including JavaScript and TypeScript, and willing to dive into coding when necessary. A solid understanding of the services offered by major public cloud providers (AWS, Azure, GCP) and a track record of building enterprise-grade applications on one of these platforms. You will also have excellent communication skills with demonstrable experience in leading teams / projects in this field. You will be able to form excellent relationships with clients working closely with them in shaping solutions, bring projects to a successful conclusion. REF-(Apply online only)
Apr 01, 2026
Full time
Contract Type: Permanent, Full time Title : Technical Lead Location : London or Manchester or Bristol (Hybrid - 60% in office) Salary : 80,000 - 100,000 + Bonus This role requires, or the ability to gain, SC Clearance. About the client My client is a business transformation consultancy, operating as a cohesive unit to pioneer innovation on a scale unparalleled by any other company. With a diverse range of expertise, they possess the unique capability to shepherd ideas from their inception, through meticulous design and development phases, all the way to triumphant commercialisation. Beyond mere product development, they breathe new life into organisations by instilling innovative leadership, fostering dynamic cultures, and optimising systems and processes. Central to their success are their exceptional individuals who embody their purpose with unwavering dedication each day, ensuring that impactful work is consistently delivered. About the role This is an excellent opportunity for a Technical lead play a pivotal role in leading Agile software development teams to deliver outstanding technical solutions for their clients. Your responsibilities will extend to guiding project directions with your ability to make practical design choices, ensuring they add substantial value to their clients while adhering to best practices. Your architectural expertise and dedication to a robust path to production, as well as your commitment to fostering a DevOps culture, will be critical aspects of your role. Key Responsibilities Lead development teams or work across multiple teams, providing centralized expertise for large-scale projects. Lead by example, applying Agile and DevOps principles effectively. Maintain a pragmatic, product-focused approach to ensure work consistently meets their clients' needs. Work across a variety of technologies, including JavaScript and TypeScript, and possess a comprehensive understanding of common patterns across the full stack of applications. Take pride in the growth and development of your team members. Skills & Experience Experience in software development with a focus on full-stack technologies, including JavaScript and TypeScript. Extensive knowledge of the entire software development lifecycle. Proficiency in developing cloud-native applications on platforms like AWS, Azure, or GCP. Expertise in defining testing strategies and implementing test automation, with a preference for TDD or BDD. Experience in implementing CI/CD practices, including version control with Git, branching strategies, automated testing, and deployment pipelines. Extensive experience working within Agile teams using Scrum or Kanban methodologies. A strong commitment to delivering technology-enabled products that provide significant value to their clients. Exceptional communication skills and a collaborative team player who values building strong relationships with colleagues and clients. Comfortable with multiple programming languages, including JavaScript and TypeScript, and willing to dive into coding when necessary. A solid understanding of the services offered by major public cloud providers (AWS, Azure, GCP) and a track record of building enterprise-grade applications on one of these platforms. You will also have excellent communication skills with demonstrable experience in leading teams / projects in this field. You will be able to form excellent relationships with clients working closely with them in shaping solutions, bring projects to a successful conclusion. REF-(Apply online only)
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Oct 01, 2025
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Are you a strategic digital leader with a passion for driving online sales and customer experience? Finning UK & Ireland is the world's largest Caterpillar dealer, we seeking a highly motivated experienced E-commerce Growth Manager to lead the growth and optimisation of our (PCC) platform. Job Description: This is a pivotal role that blends commercial strategy, digital innovation, analytics, and cross-functional collaboration to drive online parts sales. While the core platform is managed externally by Caterpillar, you will play a key role in influencing its performance through digital insights, platform optimisation, internal feedback, and stakeholder engagement. This is a strategic role with hands-on execution responsibilities, focused on driving online sales, customer adoption, and digital transformation across our aftermarket parts business. eCommerce Sales Growth & Management Drive online sales of aftermarket parts and services through PCC. Develop and execute commercial plans to meet digital sales and self-service targets. Optimise the online product range and customer experience across platforms. Collaborate with internal teams and Caterpillar to identify and exploit sales opportunities. Increase connected asset subscriptions and manage the digital sales pipeline. Digital Strategy & Execution Lead go-to-market planning for new and existing digital tools and applications. Coordinate product training and support to drive adoption and usage. Act as a key advocate for platform enhancements, using customer and dealer feedback to influence future development. Support seamless onboarding experiences for equipment sales. Manage Integrated Procurement and PO automation projects. Team Leadership & Development Lead and develop a team of Digital Experience Sales Specialists. Set clear objectives, provide coaching, and foster a high-performance culture. Deliver internal and customer-facing training and solution demos. Performance Analysis & Optimization Own all analytics functions: GA4 setup, GTM tagging, and dashboard creation in Looker Studio. Develop dashboards and reports to track KPIs and drive continuous improvement. Analyse customer behaviour and sales data to identify trends and opportunities. Diagnose friction points in the user journey and implement conversion optimisation tactics. Stakeholder Engagement & Collaboration Act as the primary liaison with Caterpillar's e-commerce team. Work closely with Finning Sales, Marketing, and Aftermarket teams to ensure strategic alignment. Lead development of tutorials, case studies, and promotional content to support adoption. Knowledge, Skills & Experience: Minimum 3-5 years in eCommerce or digital sales roles. Proven experience in B2B eCommerce, multichannel sales, and digital marketing. Strong understanding of procurement processes and digital application commercialisation. Demonstrated success in developing and executing go-to-market strategies. Experience managing online product ranges, merchandising, and digital platforms. Commercial accountability for sales targets, retention, and KPIs. Strong communication, stakeholder management, and analytical skills. Experience with CRM systems, NPS, and customer experience optimisation. Bachelor's degree in Business, Marketing, eCommerce, or related field. Attention to detail and ability to manage multiple priorities. What we offer: In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from: A comprehensive benefits package A supportive and collaborative work environment Opportunities for professional growth and development The chance to shape the future of digital customer experience in a high-impact industry At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
