Mental Health Team Manager - Complex Needs Service

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Mental Health Team Manager Complex Needs Supported Housing Service - £31,200 - £36,400 per annum (Salaries vary depending on experiences)

Contract Type Permanent, Full Time - 37 hours per week, Monday Friday, inclusive of bank holidays, Occasional Evening & Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role.

Location Oxford, Oxfordshire

We are recruiting a Mental Health Team Manager for Rowan House, a supported housing project. A service supporting individuals with serious mental illness to sustain a good quality of life in the local community. Rowan House is a 24-hour, 7-day-a-week supported accommodation service for individuals with serious mental illness diagnoses. This Oxford-based service provides intensive, trauma-informed support tailored to each resident s recovery journey. The role is ideal for someone passionate about complex case management, tenancy sustainment, meaningful activity, and progression in daily living skills.

Role Overview

You will be responsible for the day-to-day management of the service, ensuring the team provides bespoke packages of support tailored to the needs of the individuals we support. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable.

Key Responsibilities: Further detail can be viewed in the Job Description.

• Oversee daily operations and ensure support plans promote dignity, choice, and independence

• Manage complex cases and escalate serious concerns to clinical teams

• Facilitate move-ins, manage voids, and coordinate with referrals and housing teams

• Lead reflective practice following serious incidents

• Supervise and develop staff, manage rotas, recruitment, and training compliance

• Conduct audits, spot checks, and ensure health & safety standards

• Oversee medication checks and safeguarding processes

• Advocate for residents in clinical consultations and support benefit access

• Promote meaningful activities and skill development

Person Specification: Further detail can be viewed in the Job Description. Even if you don t have all the specifications below, please still apply as we would welcome a conversation with individual s with experience in different sectors.

Essential:

• Strong experience managing a team

• Basic knowledge of safeguarding, mental health, and team development

• Strong planning, communication, and management skills

Desirable:

• Diploma or vocational qualifications in management and leadership

• Knowledge of trauma-informed care, CBT, motivational interviewing

Why Join Us?

• Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational

• Make a real difference in the lives of vulnerable adults

• Access to training, development, and career progression

• Supportive management and collaborative working environment

• Competitive salary and pension scheme

• 24/7 Employee Assistance Programme (EAP)

• Cycle to Work Scheme

• Enhanced maternity, paternity and adoption leave

• Access to Blue Light Card discounts

• Opportunities for secondments and internal progression

You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 17/12/2025.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.