Reception Manager , required to strengthen the front of house team at this prestigious hotel, located in the Canterbury area. A strong Reception Supervisor can also be considered for this role. As Reception Manager , candidates require experience in a similar role, or that of a Reception Supervisor seeking a first senior appointment. You will be part of the management team at this hotel supervising the reception department. Your role will be hands-on, and it will include shift work and week-ends on a regular basis. Duty management and managing the bedroom reservations to maximise bedroom revenue, working front of house meeting and greeting guests. The salary for Reception Manager is given as iro £28,000 to £30,000 / per annum / along with other company benefits. If you live out of the immediate Canterbury area, transport would be desirable to give more flexibility for the required shift work demands of this hands-on role. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Apr 02, 2026
Full time
Reception Manager , required to strengthen the front of house team at this prestigious hotel, located in the Canterbury area. A strong Reception Supervisor can also be considered for this role. As Reception Manager , candidates require experience in a similar role, or that of a Reception Supervisor seeking a first senior appointment. You will be part of the management team at this hotel supervising the reception department. Your role will be hands-on, and it will include shift work and week-ends on a regular basis. Duty management and managing the bedroom reservations to maximise bedroom revenue, working front of house meeting and greeting guests. The salary for Reception Manager is given as iro £28,000 to £30,000 / per annum / along with other company benefits. If you live out of the immediate Canterbury area, transport would be desirable to give more flexibility for the required shift work demands of this hands-on role. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Are you an experienced receptionist or administrative professional looking for an exciting new opportunity? Our client, an engineering company based in Oldham, North West, is seeking a proactive and organised Office Administrator to join their team for a 12-month fixed-term contract, covering maternity leave. This role offers a fantastic chance to be part of a busy, professional environment, supporting a friendly and forward-thinking company. You'll be working closely with the HR and Finance Manager, ensuring that daily administrative functions run smoothly and efficiently. THE JOB Assist with the management of office facilities and grounds to ensure a well-maintained working environment Help the Finance Manager with administration of the IT mailbox, ensuring correspondence is handled promptly Coordinate staff appraisals, reviews, and vocational training sessions Manage staff holiday requests and oversee administrative timesheets reconciliation Order and manage office supplies to support smooth daily operations Book travel arrangements, hotels, seminars, and organise corporate events as needed Cover reception duties, greeting visitors, answering calls, and managing correspondence Support the team with various ad hoc administrative tasks as directed by the Line Manager THE PERSON Previous experience in an office support or administration environment Strong IT skills with proficiency in Microsoft Office applications (Excel, Word, Planner, Outlook) GCSE English and Mathematics grade C or above; A Levels and further administration qualifications are desirable. Excellent verbal and written communication skills with a friendly and professional demeanour Outstanding people skills, able to interact effectively with colleagues and visitors alike Flexible, eager to learn, and capable of adopting a positive attitude in a busy environment Exceptional discretion, maintaining high levels of confidentiality at all times Calm, level-headed approach with the ability to prioritise tasks independently Self-motivated, with a knack for motivating others and fostering a positive team culture THE BENEFITS A great working environment that encourages collaboration and professional development Onsite secure parking 20 days holiday + the bank holidays (increases with length of service to 25) Company pension Employee Assistance Programme Life Insurance Scheme Annual bonus Free on-site gym Private medical insurance after 3 years service If you are highly organised, proactive, and ready to take on this exciting new role, we would love to hear from you. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.
Apr 01, 2026
Full time
Are you an experienced receptionist or administrative professional looking for an exciting new opportunity? Our client, an engineering company based in Oldham, North West, is seeking a proactive and organised Office Administrator to join their team for a 12-month fixed-term contract, covering maternity leave. This role offers a fantastic chance to be part of a busy, professional environment, supporting a friendly and forward-thinking company. You'll be working closely with the HR and Finance Manager, ensuring that daily administrative functions run smoothly and efficiently. THE JOB Assist with the management of office facilities and grounds to ensure a well-maintained working environment Help the Finance Manager with administration of the IT mailbox, ensuring correspondence is handled promptly Coordinate staff appraisals, reviews, and vocational training sessions Manage staff holiday requests and oversee administrative timesheets reconciliation Order and manage office supplies to support smooth daily operations Book travel arrangements, hotels, seminars, and organise corporate events as needed Cover reception duties, greeting visitors, answering calls, and managing correspondence Support the team with various ad hoc administrative tasks as directed by the Line Manager THE PERSON Previous experience in an office support or administration environment Strong IT skills with proficiency in Microsoft Office applications (Excel, Word, Planner, Outlook) GCSE English and Mathematics grade C or above; A Levels and further administration qualifications are desirable. Excellent verbal and written communication skills with a friendly and professional demeanour Outstanding people skills, able to interact effectively with colleagues and visitors alike Flexible, eager to learn, and capable of adopting a positive attitude in a busy environment Exceptional discretion, maintaining high levels of confidentiality at all times Calm, level-headed approach with the ability to prioritise tasks independently Self-motivated, with a knack for motivating others and fostering a positive team culture THE BENEFITS A great working environment that encourages collaboration and professional development Onsite secure parking 20 days holiday + the bank holidays (increases with length of service to 25) Company pension Employee Assistance Programme Life Insurance Scheme Annual bonus Free on-site gym Private medical insurance after 3 years service If you are highly organised, proactive, and ready to take on this exciting new role, we would love to hear from you. Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship.
My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager , to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. Lead, motivate, and develop the Front Office team, including Receptionists and Night team. Ensure a warm, professional welcome and departure experience for all guests. Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. Assist with and review daily reports for departments where necessary Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. Assist with recruitment, onboarding, and training of new front office team members. Monitor team performance, attendance, and conduct appraisals in line with company procedures. Work collaboratively with all departments to ensure a seamless and consistent guest experience. Support the Night Audit process where required and ensure accurate end-of-day procedures. Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum base salary, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Apr 01, 2026
Full time
My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area. We are seeking an experienced and guest-focused Reception Manager , to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency. The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential. This is a hands on role to include, working both early and late shifts and weekends on a rota. As RECEPTION MANAGER, duties / responsibilities, consist of: Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times. Lead, motivate, and develop the Front Office team, including Receptionists and Night team. Ensure a warm, professional welcome and departure experience for all guests. Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency. Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction. Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness. Ensure all front office systems and procedures are followed, including cash handling and billing accuracy. Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services. Assist with and review daily reports for departments where necessary Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas. Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations. Ensure compliance with hotel policies, data protection regulations, and health & safety procedures. Assist with recruitment, onboarding, and training of new front office team members. Monitor team performance, attendance, and conduct appraisals in line with company procedures. Work collaboratively with all departments to ensure a seamless and consistent guest experience. Support the Night Audit process where required and ensure accurate end-of-day procedures. Drive guest engagement, loyalty, and positive reviews through exceptional service delivery. Perform additional duties as assigned by senior management including Duty Management shifts The salary for the role of Reception Manager, is given as £33,000 / per annum base salary, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking. There is the possibility of temporary live-in accommodation for relocation if required. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK
Defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. We are currently recruiting for a Reception Team Leader, based at the offices of a high-profile law firm in Cambridge. The Deputy Client Reception Team Leader will assist the FOH Manager in supervising 2 Reception team members on site, whilst working closely with the other service partners to ensure that a seamless and consistently high level of service is provided to all employees and visitors of the firm. The teams' responsibilities consist of completing the reception duties on both the ground and client floor reception areas, as well as meeting room management, answering emails and calls, and other ad-hoc admin duties. As well as assisting the FOH Manager with the day-to-day supervision of the team, the Reception Team Leader will also support in overseeing payroll, invoicing and recruitment duties, as well as any additional ad-hoc support needed from the client. shifts between 8am-4pm and 9:30am-5:30pm from Mon-Fri Applicants must have managerial experience in a corporate environment, and they will be able to provide strong examples that demonstrate an understanding of delivering a 5-star customer journey. This role is highly visible, and the key to its success will be the candidate's ability to build and maintain strong relationships and standards with clients. What's in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Mar 31, 2026
Contractor
Defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. We are currently recruiting for a Reception Team Leader, based at the offices of a high-profile law firm in Cambridge. The Deputy Client Reception Team Leader will assist the FOH Manager in supervising 2 Reception team members on site, whilst working closely with the other service partners to ensure that a seamless and consistently high level of service is provided to all employees and visitors of the firm. The teams' responsibilities consist of completing the reception duties on both the ground and client floor reception areas, as well as meeting room management, answering emails and calls, and other ad-hoc admin duties. As well as assisting the FOH Manager with the day-to-day supervision of the team, the Reception Team Leader will also support in overseeing payroll, invoicing and recruitment duties, as well as any additional ad-hoc support needed from the client. shifts between 8am-4pm and 9:30am-5:30pm from Mon-Fri Applicants must have managerial experience in a corporate environment, and they will be able to provide strong examples that demonstrate an understanding of delivering a 5-star customer journey. This role is highly visible, and the key to its success will be the candidate's ability to build and maintain strong relationships and standards with clients. What's in it for you? Excellent holiday allowance Pension contributions, Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Event Manager Private Estate Venue Norfolk Salary: £30,000 £35,000 Full-time, Permanent Select Recruitment are proud to be working exclusively on behalf of this truly exceptional client to find the perfect candidate for this outstanding opportunity. About the Venue A prestigious private estate venue, set within the stunning Norfolk countryside and just under 30 minutes from Norwich, is seeking an exceptionally talented and experienced Event Manager to join their elite team. Our client's estate is one of Norfolk's most breathtaking event destinations, offering an unrivalled setting for some of the county's most prestigious and sought-after weddings. With the capacity to host 150 or more guests, every wedding delivered is a carefully curated, high-end experience from the finest food and drink to flawless, five-star service. Their reputation is built on excellence, and they are looking for someone who shares that same unwavering commitment. About the Role This is a truly hands-on role at the heart of everything the estate does. As Event Manager, you will be the driving force behind the seamless delivery of every wedding and event hosted on the estate leading from the front and ensuring every element is executed with precision, elegance and care. You will take complete ownership of the operational delivery of large-scale weddings, working in close collaboration with the world-class catering team to ensure every service moment from pre-reception drinks through to the evening celebrations is perfectly timed, coordinated and delivered. Managing swift, professional and immaculate turnarounds between events is a critical part of this role, ensuring each new group of guests arrives to a venue that looks and feels truly spectacular. You will also be responsible for leading and inspiring the event day team, setting the tone from the moment the day begins and upholding the very highest standards of service throughout. Key Responsibilities Taking full ownership of the setup and preparation of the estate for large-scale, luxury weddings of 150+ guests, ensuring every detail is immaculate Coordinating all catering operations before, during and after events managing timing, sequencing and communication between front of house and catering teams Overseeing smooth and efficient venue turnarounds, ensuring rapid yet flawless transitions between events Leading, briefing and managing the full event day team setting clear expectations and maintaining five-star service standards throughout Serving as the primary point of contact on the day for the wedding party, guests, suppliers and internal teams Anticipating and resolving challenges swiftly and calmly with minimal disruption to the client or guest experience Conducting thorough post-event checks and overseeing the full breakdown and reset of the venue About You Proven experience in a hands-on event management or senior operational role within a luxury wedding venue, five-star hotel or high-end hospitality environment this is essential Demonstrable experience managing and delivering large-scale events of 150 or more guests to an exceptional standard A deep understanding of high-end catering operations and the ability to coordinate flawlessly with kitchen and catering teams A natural and inspiring leader composed under pressure, decisive in the moment and passionate about delivering a world-class guest experienc An acute eye for detail with an uncompromising approach to quality and presentation Impeccably presented with outstanding communication skills and the warmth and confidence to engage with high-profile and discerning clients A thorough understanding of the luxury wedding market and the expectations of premium clients Full, clean driving licence and own transport essential given the rural location Working Hours & Salary A varied, seasonal role with the estate at its busiest during the spring and summer months. Hours are approximately 40+ per week with a full salary paid year-round. Event days fall most commonly on Saturdays, supported by preparation and administration days throughout the week. Flexibility to work evenings and occasional Sundays is essential. Starting salary: £30,000-£35,000 per year , depending on experience, with a formal salary and performance review after six months. Job Type: Full-time, Permanent How to Apply If you are passionate about delivering extraordinary experiences and are ready to be part of something truly exceptional, Select Recruitment would love to hear from you. To apply, please send your CV or get in touch with Stew directly at Select Recruitment we look forward to hearing from you.
Mar 31, 2026
Full time
Event Manager Private Estate Venue Norfolk Salary: £30,000 £35,000 Full-time, Permanent Select Recruitment are proud to be working exclusively on behalf of this truly exceptional client to find the perfect candidate for this outstanding opportunity. About the Venue A prestigious private estate venue, set within the stunning Norfolk countryside and just under 30 minutes from Norwich, is seeking an exceptionally talented and experienced Event Manager to join their elite team. Our client's estate is one of Norfolk's most breathtaking event destinations, offering an unrivalled setting for some of the county's most prestigious and sought-after weddings. With the capacity to host 150 or more guests, every wedding delivered is a carefully curated, high-end experience from the finest food and drink to flawless, five-star service. Their reputation is built on excellence, and they are looking for someone who shares that same unwavering commitment. About the Role This is a truly hands-on role at the heart of everything the estate does. As Event Manager, you will be the driving force behind the seamless delivery of every wedding and event hosted on the estate leading from the front and ensuring every element is executed with precision, elegance and care. You will take complete ownership of the operational delivery of large-scale weddings, working in close collaboration with the world-class catering team to ensure every service moment from pre-reception drinks through to the evening celebrations is perfectly timed, coordinated and delivered. Managing swift, professional and immaculate turnarounds between events is a critical part of this role, ensuring each new group of guests arrives to a venue that looks and feels truly spectacular. You will also be responsible for leading and inspiring the event day team, setting the tone from the moment the day begins and upholding the very highest standards of service throughout. Key Responsibilities Taking full ownership of the setup and preparation of the estate for large-scale, luxury weddings of 150+ guests, ensuring every detail is immaculate Coordinating all catering operations before, during and after events managing timing, sequencing and communication between front of house and catering teams Overseeing smooth and efficient venue turnarounds, ensuring rapid yet flawless transitions between events Leading, briefing and managing the full event day team setting clear expectations and maintaining five-star service standards throughout Serving as the primary point of contact on the day for the wedding party, guests, suppliers and internal teams Anticipating and resolving challenges swiftly and calmly with minimal disruption to the client or guest experience Conducting thorough post-event checks and overseeing the full breakdown and reset of the venue About You Proven experience in a hands-on event management or senior operational role within a luxury wedding venue, five-star hotel or high-end hospitality environment this is essential Demonstrable experience managing and delivering large-scale events of 150 or more guests to an exceptional standard A deep understanding of high-end catering operations and the ability to coordinate flawlessly with kitchen and catering teams A natural and inspiring leader composed under pressure, decisive in the moment and passionate about delivering a world-class guest experienc An acute eye for detail with an uncompromising approach to quality and presentation Impeccably presented with outstanding communication skills and the warmth and confidence to engage with high-profile and discerning clients A thorough understanding of the luxury wedding market and the expectations of premium clients Full, clean driving licence and own transport essential given the rural location Working Hours & Salary A varied, seasonal role with the estate at its busiest during the spring and summer months. Hours are approximately 40+ per week with a full salary paid year-round. Event days fall most commonly on Saturdays, supported by preparation and administration days throughout the week. Flexibility to work evenings and occasional Sundays is essential. Starting salary: £30,000-£35,000 per year , depending on experience, with a formal salary and performance review after six months. Job Type: Full-time, Permanent How to Apply If you are passionate about delivering extraordinary experiences and are ready to be part of something truly exceptional, Select Recruitment would love to hear from you. To apply, please send your CV or get in touch with Stew directly at Select Recruitment we look forward to hearing from you.
A fantastic opportunity has become available for a Front of House Manager at a well-known boutique hotel overlooking St Paul s Square in Birmingham s Jewellery Quarter. With 34 stylish bedrooms, alongside a busy bar and restaurant and a growing calendar of private events and functions, this is a key leadership role within a fast-paced, lifestyle-led venue. You will lead the front of house, reservations and housekeeping teams (approx. 8 team members), taking ownership of the guest journey and bedroom performance, while also overseeing the planning and coordination of events from enquiry through to handover to the operations team. Hotel Front of House Manager job in Birmingham, Highlights: £35,000 salary Full-time, permanent role (5 days out of 7, including weekends) Progression opportunities within an independent hospitality group (4 Midlands sites) 28 days holiday Free on-site parking Staff discounts across all venues (including friends & family) 50% local gym membership discount Employee Assistance Programme Hotel Front of House Manager job in Birmingham, Role Overview: Front of House & Team Leadership Lead and manage Reception, Reservations and Housekeeping teams Drive high service standards and guest experience across all touchpoints Oversee rotas, recruitment, training and team development Bedrooms & Guest Experience (Core Focus) Take ownership of bedroom performance, including occupancy, ADR and upselling Ensure rooms are consistently delivered to a high standard of presentation and readiness Work closely with housekeeping to maintain efficiency, quality and attention to detail Drive a proactive, guest-focused approach at reception Events & Functions (Key Focus) Take ownership of event enquiries and bookings, managing them from initial enquiry through to confirmation Coordinate event details, ensuring all requirements are clearly communicated to the relevant departments Act as the key link between guests and the operational teams Ensure all event plans are accurate, organised and handed over effectively for delivery Identify opportunities to maximise event revenue and repeat business Commercial & Operational Management Support delivery of key financial and service KPIs Work closely with senior management to review performance and targets Ensure compliance with health & safety and operational procedures Hotel Front of House Manager job in Birmingham, Ideal Candidate: Experience in a Front Office / Reception management role within a hotel or similar hospitality environment A strong understanding of rooms division operations, including reservations, occupancy and guest journey Strong organisational and communication skills, with the ability to manage bookings, enquiries and guest requirements effectively Exposure to events, functions or group bookings would be beneficial, but is not essential A hands-on, organised and detail-driven leader, who thrives in a fast-paced environment If you re passionate about boutique hotels, guest experience and being part of a dynamic, multi-faceted venue , we d love to hear from you.
Mar 31, 2026
Full time
A fantastic opportunity has become available for a Front of House Manager at a well-known boutique hotel overlooking St Paul s Square in Birmingham s Jewellery Quarter. With 34 stylish bedrooms, alongside a busy bar and restaurant and a growing calendar of private events and functions, this is a key leadership role within a fast-paced, lifestyle-led venue. You will lead the front of house, reservations and housekeeping teams (approx. 8 team members), taking ownership of the guest journey and bedroom performance, while also overseeing the planning and coordination of events from enquiry through to handover to the operations team. Hotel Front of House Manager job in Birmingham, Highlights: £35,000 salary Full-time, permanent role (5 days out of 7, including weekends) Progression opportunities within an independent hospitality group (4 Midlands sites) 28 days holiday Free on-site parking Staff discounts across all venues (including friends & family) 50% local gym membership discount Employee Assistance Programme Hotel Front of House Manager job in Birmingham, Role Overview: Front of House & Team Leadership Lead and manage Reception, Reservations and Housekeeping teams Drive high service standards and guest experience across all touchpoints Oversee rotas, recruitment, training and team development Bedrooms & Guest Experience (Core Focus) Take ownership of bedroom performance, including occupancy, ADR and upselling Ensure rooms are consistently delivered to a high standard of presentation and readiness Work closely with housekeeping to maintain efficiency, quality and attention to detail Drive a proactive, guest-focused approach at reception Events & Functions (Key Focus) Take ownership of event enquiries and bookings, managing them from initial enquiry through to confirmation Coordinate event details, ensuring all requirements are clearly communicated to the relevant departments Act as the key link between guests and the operational teams Ensure all event plans are accurate, organised and handed over effectively for delivery Identify opportunities to maximise event revenue and repeat business Commercial & Operational Management Support delivery of key financial and service KPIs Work closely with senior management to review performance and targets Ensure compliance with health & safety and operational procedures Hotel Front of House Manager job in Birmingham, Ideal Candidate: Experience in a Front Office / Reception management role within a hotel or similar hospitality environment A strong understanding of rooms division operations, including reservations, occupancy and guest journey Strong organisational and communication skills, with the ability to manage bookings, enquiries and guest requirements effectively Exposure to events, functions or group bookings would be beneficial, but is not essential A hands-on, organised and detail-driven leader, who thrives in a fast-paced environment If you re passionate about boutique hotels, guest experience and being part of a dynamic, multi-faceted venue , we d love to hear from you.
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 06, 2025
Full time
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 04, 2025
Full time
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 04, 2025
Full time
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reception Manager Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Salary 33,500 We have a fantastic opportunity for a Reception Manager at Warner Hotels. The reception area is a fundamental part of our guests' experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests. What will I be doing? Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team. You will direct, lead and coach the team's activities within Reception to ensure all areas of responsibilities are covered. By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive. What are we looking for? A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement. Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. Able to manage multiple priorities and adapt quickly to changing requirements Willingness to challenge if standards aren't meeting required levels Be able to make decisions confidently Capable of monitoring guest insights, using feedback to drive a culture of improvement Ability to coach and develop team to improve performance Able to create a rewarding environment that encourages high team engagement What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Oct 04, 2025
Full time
Reception Manager Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Salary 33,500 We have a fantastic opportunity for a Reception Manager at Warner Hotels. The reception area is a fundamental part of our guests' experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests. What will I be doing? Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team. You will direct, lead and coach the team's activities within Reception to ensure all areas of responsibilities are covered. By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive. What are we looking for? A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement. Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. Able to manage multiple priorities and adapt quickly to changing requirements Willingness to challenge if standards aren't meeting required levels Be able to make decisions confidently Capable of monitoring guest insights, using feedback to drive a culture of improvement Ability to coach and develop team to improve performance Able to create a rewarding environment that encourages high team engagement What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Oct 03, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
Oct 03, 2025
Full time
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 02, 2025
Full time
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key. The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential. Key Responsibilities: To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way. To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly. To act in a pro-active and efficient way when handling and storing luggage on arrival and departure. To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally. To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night. To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day. To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards. To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency. Night Porter Key Attributes To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times Have an excellent command of the English language both verbal and written Outstanding communication skills. Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems. Able to demonstrate a clear understanding of the highest level of customer service. Willing to work on your own initiative as well as part of a team when required Good attention to detail. Previous experience in a similar role and comfortable carrying out night audits would be desired. Keen to learn about the local area and hotel product knowledge If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. About Ashdown Park Hotel & Country Club: Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience. Why work at Ashdown Park Hotel & Country Club: As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you! Benefits To support and reward our staff we offer: Generous share of the monthly Service Charge Career development with accredited training providers Enhanced holiday programme & reward scheme for long service Employee Assistance Programme - Hospitality Action Meals provided by our talented kitchen team We have plenty of free parking Generous 'Refer a Friend' bounty incentive We also have amazing recognition awards for exceptional customer service Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period) Discounts available for spa treatments and for food and beverage (after successful completion of probation period) Uniform provided Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. Service Charge is dependant upon overall sales performance
Oct 01, 2025
Full time
Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key. The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential. Key Responsibilities: To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way. To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly. To act in a pro-active and efficient way when handling and storing luggage on arrival and departure. To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally. To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night. To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day. To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards. To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency. Night Porter Key Attributes To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times Have an excellent command of the English language both verbal and written Outstanding communication skills. Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems. Able to demonstrate a clear understanding of the highest level of customer service. Willing to work on your own initiative as well as part of a team when required Good attention to detail. Previous experience in a similar role and comfortable carrying out night audits would be desired. Keen to learn about the local area and hotel product knowledge If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. About Ashdown Park Hotel & Country Club: Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience. Why work at Ashdown Park Hotel & Country Club: As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you! Benefits To support and reward our staff we offer: Generous share of the monthly Service Charge Career development with accredited training providers Enhanced holiday programme & reward scheme for long service Employee Assistance Programme - Hospitality Action Meals provided by our talented kitchen team We have plenty of free parking Generous 'Refer a Friend' bounty incentive We also have amazing recognition awards for exceptional customer service Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period) Discounts available for spa treatments and for food and beverage (after successful completion of probation period) Uniform provided Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. Service Charge is dependant upon overall sales performance
What you'll be doing Facilities duties: Support the delivery of all building management, facilities and maintenance services at Carmelite House. Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc. Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames. Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner. Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current. To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events. To provide ad hoc support to the Print Room team as may be necessary. Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required. Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions. To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers. Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters. Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours. Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies. Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required Manage the various types of lockers located around the building including key issuing and up-dating admin database records. Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements. Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks. Collate and record daily building occupancy statistics. Management of the 6th Story are area display books and how they are presented. Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal. Recording and safe storage of all lost property items ready for collection or disposal after set period of time. To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods. Reception duties: Greet visitors, staff and contractors in a professional and courteous manner at all times. Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way. Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times. Manage the visitor management system, recording visitor arrivals and contacting the respective host. Issue daily temporary staff access passes and recording them on the card management database system This is not an exclusive or exhaustive list of duties, and the job holder be required to undertake such other tasks as may reasonably be required. Who we are looking for Skills/Knowledge/Personal Attributes: Previous experience working within a facilities, property management or hotel environment is essential. Excellent communication and interpersonal skills with a professional and client focus demeanour. Polite, courteous and have a personable and approachable manner. Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams). Ability to work under pressure, including dealing with ever changing priorities. Working style that encourages team work both within the role and across business functions. Collaborative working spirit that enhances and builds effective working relationships both internally and externally. The ability to multi-task effectively and prioritise workloads on a daily basis. A positive "can do" attitude with the ability to use their own initiative. Have an innovative and self-motivated mindset to resolve problems and improve processes and systems. Excellent written and spoken communication skills. Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise. Qualifications/Certifications: IOSH or other Health & Safety qualifications (desirable) NVQ in Business Admin, Customer Services or Property Management (desirable) Manual Handling trained (desirable) Emergency First Aid and Fire Marshall trained (or a willingness to complete training) What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Private medical insurance Dental insurance Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide-ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London office, Carmelite House, Monday to Friday
Sep 24, 2025
Full time
What you'll be doing Facilities duties: Support the delivery of all building management, facilities and maintenance services at Carmelite House. Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc. Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames. Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner. Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current. To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events. To provide ad hoc support to the Print Room team as may be necessary. Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required. Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions. To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers. Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters. Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours. Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies. Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required Manage the various types of lockers located around the building including key issuing and up-dating admin database records. Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements. Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks. Collate and record daily building occupancy statistics. Management of the 6th Story are area display books and how they are presented. Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal. Recording and safe storage of all lost property items ready for collection or disposal after set period of time. To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods. Reception duties: Greet visitors, staff and contractors in a professional and courteous manner at all times. Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way. Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times. Manage the visitor management system, recording visitor arrivals and contacting the respective host. Issue daily temporary staff access passes and recording them on the card management database system This is not an exclusive or exhaustive list of duties, and the job holder be required to undertake such other tasks as may reasonably be required. Who we are looking for Skills/Knowledge/Personal Attributes: Previous experience working within a facilities, property management or hotel environment is essential. Excellent communication and interpersonal skills with a professional and client focus demeanour. Polite, courteous and have a personable and approachable manner. Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams). Ability to work under pressure, including dealing with ever changing priorities. Working style that encourages team work both within the role and across business functions. Collaborative working spirit that enhances and builds effective working relationships both internally and externally. The ability to multi-task effectively and prioritise workloads on a daily basis. A positive "can do" attitude with the ability to use their own initiative. Have an innovative and self-motivated mindset to resolve problems and improve processes and systems. Excellent written and spoken communication skills. Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise. Qualifications/Certifications: IOSH or other Health & Safety qualifications (desirable) NVQ in Business Admin, Customer Services or Property Management (desirable) Manual Handling trained (desirable) Emergency First Aid and Fire Marshall trained (or a willingness to complete training) What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Private medical insurance Dental insurance Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide-ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London office, Carmelite House, Monday to Friday
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
Sep 23, 2025
Full time
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
A prestigious venue in Wokingham is seeking a dynamic Hotel Night Receptionist, ready to warmly welcome guests. You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning. This role is 36 hours per week with the potential for extra hours to cover absence when required. (Shifts between 10PM & 07AM/12AM & 9AM). The salary on offer is 12.21 per hour. Main responsibilities for the Hotel Night Receptionist are: Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard. Build relationships with guests, ensuring that they want to return to the venue. Ensure good communication with all departments throughout the hotels. Check in and check out of hotel guests, inclusive of taking payments and reconciling banking. Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary. Be familiar with and promote the hotel facilities. To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate. To be fully versed with all fire evacuation procedures and operating the fire panel. To have an excellent knowledge of all reception procedures. To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure. To assist other departments according to night business needs. To carry out some general cleaning in public areas so that the hotel is ready for guests every morning. Skills required for the Hotel Night Receptionist are: Strong background in hotels or hospitality Customer Service Experience(1 Year) Hospitality Experience(1 Year) Excellent Maths and English skills Knowledge of Opera PMS System (preferred but not essential) Proficient in Microsoft Office (Word, Excel, Outlook) Confident and articulate Benefits: Company events Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym Referral programme
Sep 23, 2025
Full time
A prestigious venue in Wokingham is seeking a dynamic Hotel Night Receptionist, ready to warmly welcome guests. You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning. This role is 36 hours per week with the potential for extra hours to cover absence when required. (Shifts between 10PM & 07AM/12AM & 9AM). The salary on offer is 12.21 per hour. Main responsibilities for the Hotel Night Receptionist are: Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard. Build relationships with guests, ensuring that they want to return to the venue. Ensure good communication with all departments throughout the hotels. Check in and check out of hotel guests, inclusive of taking payments and reconciling banking. Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary. Be familiar with and promote the hotel facilities. To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate. To be fully versed with all fire evacuation procedures and operating the fire panel. To have an excellent knowledge of all reception procedures. To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure. To assist other departments according to night business needs. To carry out some general cleaning in public areas so that the hotel is ready for guests every morning. Skills required for the Hotel Night Receptionist are: Strong background in hotels or hospitality Customer Service Experience(1 Year) Hospitality Experience(1 Year) Excellent Maths and English skills Knowledge of Opera PMS System (preferred but not essential) Proficient in Microsoft Office (Word, Excel, Outlook) Confident and articulate Benefits: Company events Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym Referral programme
Leonardo Royal Hotel Southampton Grand Harbour
Southampton, Hampshire
We have a great opportunity for a Guest Relations Manager to join the team at the iconic Leonardo Royal Hotel Southampton Grand Harbour. We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel. Experience we expect: Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both Background click apply for full job details
Sep 22, 2025
Full time
We have a great opportunity for a Guest Relations Manager to join the team at the iconic Leonardo Royal Hotel Southampton Grand Harbour. We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel. Experience we expect: Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both Background click apply for full job details
