Patient Coordinator

Patient CoordinatorLocation: Central London - Site Based (On-Site)Working Hours: Monday to Friday, 8:45 AM to 6:00 PM (with occasional Saturdays)Salary: Up to £40,000 per annum (based on experience)

About the Role

We are seeking a confident, dedicated, and experienced Patient Coordinator to join our client's team in a back-office administrative capacity. This is a behind-the-scenes role, focused on appointment management and administrative support, ensuring an exceptional patient experience from initial inquiry to post-treatment follow-up.

Please note that this position does not include commission, as the company believes it is inappropriate to financially incentivise the sale of surgical procedures. However, a discretionary team performance bonus is shared among all staff members based on the overall success of the clinic.

Key Responsibilities

Patient Coordination & Administration

• Serve as the primary point of contact for patients via phone and email, ensuring a seamless journey from inquiry through to treatment and beyond.
• Deliver accurate information about procedures, pricing, and packages as directed by clinical teams.
• Maintain professionalism and complete confidentiality in every interaction.
• Support the day-to-day running of the clinic and collaborate closely with clinical and admin colleagues to maintain accuracy and efficiency.

Appointment Management & Scheduling

• Manage and optimise patient bookings, including scheduling, rescheduling, and cancellations.
• Ensure smooth diary coordination to support clinic operations.
• Oversee payment administration and check-out processes.
• Handle multiple administrative tasks with efficiency and exceptional attention to detail.

Service Enhancement & Patient Support

• Support clinic initiatives to maintain full appointment schedules.
• Confidently communicate treatment plans, pricing, and service information via phone and email.
• Uphold the clinic's high patient care standards and provide administrative support for post-treatment follow-ups.

Candidate Profile

Essential Requirements

• Minimum of 5 year experience as a Patient Coordinator or in a similar role within an aesthetic or cosmetic surgery environment - this experience is essential for consideration.
• Strong communication skills with excellent written and spoken English.
• Organised, reliable, and able to multitask effectively in a busy environment.
• Professional, detail-oriented, and able to collaborate well with clinical and administrative teams.

Key AttributesWe are looking for someone who is passionate about delivering outstanding service, thrives in a structured team environment, and takes pride in managing patient care with integrity and professionalism.

Additional Information

• Competitive salary up to £40,000 depending on experience.
• Team performance bonus shared among all staff members.
• Collaborative and supportive working environment in a high-end medical setting.
• Site-based role (no remote working).

Recruitment Process

Shortlisted candidates will attend a face-to-face interview, followed by a three-hour paid trial to assess suitability for the role and team.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.