Senior Contracts Manager Programme: LCST Location: Bristol, occasional travel to customer and Leidos sites may be required Role Overview We are seeking a Senior Contracts Manager Team Lead for Leidos Europe Ltd. You will assist and reports directly to the Contracts and supply chain Director. This role is a senior leadership position both within the Commercial function and within the LCST programme with line management responsibilities of approx. 5 direct reports. Responsibilities Manages a team of 5 individuals with everyday management responsibilities, tasking, coaching and workload management. Part of the programme leadership team, with regular interaction, reporting and dialogue with senior executive management across the programme and the wider UK business. Regular briefing to executive management Part of the contracts and supply chain leadership team, setting example, looking for ways to improve the efficiency of the function Provides commercial, contractual and technical interpretation on contract terms and conditions both customer and supplier facing. Leads contractual interactions with the Customer and where escalation is required, with the supply chain Leads and supports others with the identification and preparation of contract change proposals Review, scrutinize, and develop operational process flows Ensure that the financial aspects and impact of the contract are clear to all parties Ensure that all stakeholders, such as administration, operations, and finance understand and adhere to contractual obligations Develop and maintain robust working relationships with the customer, Key Suppliers and the commercial team Prepare responses to queries by undertaking customs, excise, or export controls technical research Broad understanding of, and experience in implementing UK export controls (Military and Dual Use) trade procedures and documentation Must be a working manager, taking an active role in the performance of the contract and proactively working to identify risks, issues and opportunities and develop and implement strategies to mitigate the risks, resolve the issues and capitalize on the opportunities, and will be willing to cross functional lines to provide support to the programme leadership team when and where needed Support role in regular, intensive weekly, monthly, quarterly, and annual technical and financial governance meetings in a fast-paced environment Ability to operate independently and communicate effectively, both internally, with technical staff, peers, and management as well as externally, with customers, regulators and others Strong comprehension of programme technical performance metrics and financial status Excellent written and verbal communications skills Liaison with other Leidos operating units and corporate departments where applicable Required Skills Bachelor's degree in business or a related field Extensive experience including experience managing large programmes/contracts employing complex business models Team lead and/or management experience Desired Skills Master's degree in business or a related field Experience managing and negotiating contracts with UK Government or Ministry of Defence Clearance Requirements Pre-screening required to start: BPSS Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexible Working Scheme Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the front of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range £73,700.00-£97,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to US Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Feb 27, 2026
Full time
Senior Contracts Manager Programme: LCST Location: Bristol, occasional travel to customer and Leidos sites may be required Role Overview We are seeking a Senior Contracts Manager Team Lead for Leidos Europe Ltd. You will assist and reports directly to the Contracts and supply chain Director. This role is a senior leadership position both within the Commercial function and within the LCST programme with line management responsibilities of approx. 5 direct reports. Responsibilities Manages a team of 5 individuals with everyday management responsibilities, tasking, coaching and workload management. Part of the programme leadership team, with regular interaction, reporting and dialogue with senior executive management across the programme and the wider UK business. Regular briefing to executive management Part of the contracts and supply chain leadership team, setting example, looking for ways to improve the efficiency of the function Provides commercial, contractual and technical interpretation on contract terms and conditions both customer and supplier facing. Leads contractual interactions with the Customer and where escalation is required, with the supply chain Leads and supports others with the identification and preparation of contract change proposals Review, scrutinize, and develop operational process flows Ensure that the financial aspects and impact of the contract are clear to all parties Ensure that all stakeholders, such as administration, operations, and finance understand and adhere to contractual obligations Develop and maintain robust working relationships with the customer, Key Suppliers and the commercial team Prepare responses to queries by undertaking customs, excise, or export controls technical research Broad understanding of, and experience in implementing UK export controls (Military and Dual Use) trade procedures and documentation Must be a working manager, taking an active role in the performance of the contract and proactively working to identify risks, issues and opportunities and develop and implement strategies to mitigate the risks, resolve the issues and capitalize on the opportunities, and will be willing to cross functional lines to provide support to the programme leadership team when and where needed Support role in regular, intensive weekly, monthly, quarterly, and annual technical and financial governance meetings in a fast-paced environment Ability to operate independently and communicate effectively, both internally, with technical staff, peers, and management as well as externally, with customers, regulators and others Strong comprehension of programme technical performance metrics and financial status Excellent written and verbal communications skills Liaison with other Leidos operating units and corporate departments where applicable Required Skills Bachelor's degree in business or a related field Extensive experience including experience managing large programmes/contracts employing complex business models Team lead and/or management experience Desired Skills Master's degree in business or a related field Experience managing and negotiating contracts with UK Government or Ministry of Defence Clearance Requirements Pre-screening required to start: BPSS Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexible Working Scheme Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs). Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the front of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range £73,700.00-£97,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to US Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Discover Tradebe Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way. What will you do? Make an impact! In this role, you will: Lead small to medium projects from concept to completion, delivering on time, within scope, and to budget. Partner with Business Development, Commercial, and senior project teams to shape proposals, plans, and costings that meet client needs. Provide expert technical leadership across the radioactive waste lifecycle, including inventory reviews and radiological risk assessments. Build and maintain strong relationships with technical contacts across nuclear, industrial, recycling, and disposal sites. Contribute to winning new work through the development of compelling bids and innovative project solutions. Champion safety, environmental, quality, and regulatory compliance in all project activities. Do you have what it takes? Degree (or equivalent) in a relevant Science or Engineering discipline. Strong project management capability across technically complex projects Proficient in Microsoft Office and project management tools Excellent attention to detail, communication, and presentation skills. Confident building relationships and influencing across all levels. Professional, self-motivated, and able to work independently or as part of a team. Customer-focused, proactive, and solution-oriented under time constraints. Desirable: Experience in radioactive waste management or decommissioning programmes. Technical experience within nuclear, industrial, or regulated environments. Working towards or holding professional accreditation (e.g. CChem, Ceng, APMP, RWA). Dynamic and creative approach with strong organisational skills. We expect from you to Be accountable , Drive results , Embrace Change , and high levels of Collaboration ! What's in for you? Competitive salary Annual bonus of 10% 6% Contributory Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre) Ready to make a difference? Apply now! If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities! Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.
Feb 27, 2026
Full time
Discover Tradebe Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way. What will you do? Make an impact! In this role, you will: Lead small to medium projects from concept to completion, delivering on time, within scope, and to budget. Partner with Business Development, Commercial, and senior project teams to shape proposals, plans, and costings that meet client needs. Provide expert technical leadership across the radioactive waste lifecycle, including inventory reviews and radiological risk assessments. Build and maintain strong relationships with technical contacts across nuclear, industrial, recycling, and disposal sites. Contribute to winning new work through the development of compelling bids and innovative project solutions. Champion safety, environmental, quality, and regulatory compliance in all project activities. Do you have what it takes? Degree (or equivalent) in a relevant Science or Engineering discipline. Strong project management capability across technically complex projects Proficient in Microsoft Office and project management tools Excellent attention to detail, communication, and presentation skills. Confident building relationships and influencing across all levels. Professional, self-motivated, and able to work independently or as part of a team. Customer-focused, proactive, and solution-oriented under time constraints. Desirable: Experience in radioactive waste management or decommissioning programmes. Technical experience within nuclear, industrial, or regulated environments. Working towards or holding professional accreditation (e.g. CChem, Ceng, APMP, RWA). Dynamic and creative approach with strong organisational skills. We expect from you to Be accountable , Drive results , Embrace Change , and high levels of Collaboration ! What's in for you? Competitive salary Annual bonus of 10% 6% Contributory Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre) Ready to make a difference? Apply now! If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities! Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.
Precision Recruitment Group Ltd
Oldham, Lancashire
The Company We are representing a well-established civil engineering contractor operating across highways, utilities, public realm and specialist infrastructure works. The business has a strong regional presence and an excellent reputation for delivering technically challenging projects safely, efficiently and to a high standard. Due to ongoing workload across multiple civils and infrastructure schemes, they are now seeking an experienced Health & Safety Advisor to support projects working closely alongside senior operational and commercial management. The Role This is a minimum 12-month fixed contract working on a range of live civil engineering, highways and utilities projects. You will play a key role in promoting a positive health & safety culture across site teams, ensuring compliance with legislation, industry best practice and company procedures. Working alongside the existing Health & Safety and operational leadership team, you will provide professional advice, carry out audits and inspections, and support the effective implementation of health & safety systems across multiple sites. Key Responsibilities include: Promoting a strong health, safety and welfare culture across civils, highways and utilities projects Ensuring compliance with current health & safety legislation, standards and best practice Producing Construction Phase Plans, risk assessments, method statements and COSHH assessments Carrying out regular site inspections, audits and compliance reviews Investigating accidents, incidents and near misses and producing detailed reports Advising on the safe use of plant, equipment and PPE Supporting occupational health, wellbeing and site hygiene initiatives Liaising with the HSE and other statutory bodies where required Identifying training requirements and supporting the delivery of relevant H&S training Maintaining training records, competence matrices and accreditation requirements Providing guidance and mentoring to junior health & safety team members Working collaboratively with Contracts Managers, Site Managers and engineers Leading by example and promoting best practice behaviours across all sites About You To succeed in this role, you will be an experienced Health & Safety Advisor with a strong background in civil engineering environments, ideally within highways, utilities or infrastructure works. You will be confident working across multiple live sites and engaging with both site teams and senior management. Recognised Health & Safety qualification with evidence of ongoing CPD Strong knowledge of health, safety and welfare legislation Proven experience within civil engineering, highways or utilities Excellent communication and stakeholder engagement skills Highly organised with the ability to manage multiple sites and priorities Comfortable using IT systems including Microsoft Word and Excel Proactive, professional and solutions-focused approach Ability to work independently and as part of a wider management team Apply & Reward This is an excellent opportunity to secure a long-term contract and depending on performance during the 12-month contract, this could lead to being extended or being taken on a full-time permanent contract. To learn more, contact Carl Bennion on (phone number removed) between 7:00 AM - 7:00 PM for a confidential conversation, or click Apply Now to submit your CV. Don't forget to follow PRG on social media for live vacancies, candidate rewards, events, competitions and construction news via our website: (url removed) By applying to Precision Recruitment Group Ltd , you consent to the processing of your personal data as outlined in our GDPR policy, which will be provided upon registration.
Feb 27, 2026
Contractor
The Company We are representing a well-established civil engineering contractor operating across highways, utilities, public realm and specialist infrastructure works. The business has a strong regional presence and an excellent reputation for delivering technically challenging projects safely, efficiently and to a high standard. Due to ongoing workload across multiple civils and infrastructure schemes, they are now seeking an experienced Health & Safety Advisor to support projects working closely alongside senior operational and commercial management. The Role This is a minimum 12-month fixed contract working on a range of live civil engineering, highways and utilities projects. You will play a key role in promoting a positive health & safety culture across site teams, ensuring compliance with legislation, industry best practice and company procedures. Working alongside the existing Health & Safety and operational leadership team, you will provide professional advice, carry out audits and inspections, and support the effective implementation of health & safety systems across multiple sites. Key Responsibilities include: Promoting a strong health, safety and welfare culture across civils, highways and utilities projects Ensuring compliance with current health & safety legislation, standards and best practice Producing Construction Phase Plans, risk assessments, method statements and COSHH assessments Carrying out regular site inspections, audits and compliance reviews Investigating accidents, incidents and near misses and producing detailed reports Advising on the safe use of plant, equipment and PPE Supporting occupational health, wellbeing and site hygiene initiatives Liaising with the HSE and other statutory bodies where required Identifying training requirements and supporting the delivery of relevant H&S training Maintaining training records, competence matrices and accreditation requirements Providing guidance and mentoring to junior health & safety team members Working collaboratively with Contracts Managers, Site Managers and engineers Leading by example and promoting best practice behaviours across all sites About You To succeed in this role, you will be an experienced Health & Safety Advisor with a strong background in civil engineering environments, ideally within highways, utilities or infrastructure works. You will be confident working across multiple live sites and engaging with both site teams and senior management. Recognised Health & Safety qualification with evidence of ongoing CPD Strong knowledge of health, safety and welfare legislation Proven experience within civil engineering, highways or utilities Excellent communication and stakeholder engagement skills Highly organised with the ability to manage multiple sites and priorities Comfortable using IT systems including Microsoft Word and Excel Proactive, professional and solutions-focused approach Ability to work independently and as part of a wider management team Apply & Reward This is an excellent opportunity to secure a long-term contract and depending on performance during the 12-month contract, this could lead to being extended or being taken on a full-time permanent contract. To learn more, contact Carl Bennion on (phone number removed) between 7:00 AM - 7:00 PM for a confidential conversation, or click Apply Now to submit your CV. Don't forget to follow PRG on social media for live vacancies, candidate rewards, events, competitions and construction news via our website: (url removed) By applying to Precision Recruitment Group Ltd , you consent to the processing of your personal data as outlined in our GDPR policy, which will be provided upon registration.
Job Title: Chartered Senior Town Planner Location: Crawley Are you a driven Chartered Town Planner looking to join a supportive, ambitious, and forward-thinking consultancy? This is an opportunity to become part of a growing planning practice that prides itself on high-quality work, a collaborative culture, and genuine investment in its people. Founded in 2019, the company has rapidly established a reputation for excellence and innovation, delivering solutions to even the most complex planning challenges. You will join a talented and passionate team committed to providing exceptional service across a diverse range of projects. Why Join? Competitive Compensation Excellent salary with regular reviews Performance-related bonuses linked to company profit Professional Growth Funded training and CPD Clear progression opportunities Support in developing as a high-performing Chartered Planner Work-Life Balance Hybrid working with a welcoming office environment and flexibility to work from home A focus on outcomes rather than micromanagement Comprehensive Benefits Private Vitality healthcare, including dental and optical cover Wellbeing perks such as cinema tickets and Caf Nero drinks Generous annual leave allowance aligned with leading national consultancies Company credit card for all business expenses-no personal outlay High-quality equipment for office, home, and site work Paid, optional social events that encourage a friendly and connected team atmosphere Inclusive Culture This is a practice that values teamwork, respect, and collaboration. The team works to collective goals, supporting one another to deliver outstanding results and maintain a positive, engaging working environment. Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Feb 27, 2026
Full time
Job Title: Chartered Senior Town Planner Location: Crawley Are you a driven Chartered Town Planner looking to join a supportive, ambitious, and forward-thinking consultancy? This is an opportunity to become part of a growing planning practice that prides itself on high-quality work, a collaborative culture, and genuine investment in its people. Founded in 2019, the company has rapidly established a reputation for excellence and innovation, delivering solutions to even the most complex planning challenges. You will join a talented and passionate team committed to providing exceptional service across a diverse range of projects. Why Join? Competitive Compensation Excellent salary with regular reviews Performance-related bonuses linked to company profit Professional Growth Funded training and CPD Clear progression opportunities Support in developing as a high-performing Chartered Planner Work-Life Balance Hybrid working with a welcoming office environment and flexibility to work from home A focus on outcomes rather than micromanagement Comprehensive Benefits Private Vitality healthcare, including dental and optical cover Wellbeing perks such as cinema tickets and Caf Nero drinks Generous annual leave allowance aligned with leading national consultancies Company credit card for all business expenses-no personal outlay High-quality equipment for office, home, and site work Paid, optional social events that encourage a friendly and connected team atmosphere Inclusive Culture This is a practice that values teamwork, respect, and collaboration. The team works to collective goals, supporting one another to deliver outstanding results and maintain a positive, engaging working environment. Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Assistant Planner / Planner Location: Stevenage Penguin Recruitment is pleased to be supporting a well-established and award-winning planning and architecture practice with the appointment of an Assistant Planner / Planner to join their growing town planning team in Stevenage. The Opportunity This is an excellent opportunity for an early-career planner to join a supportive and experienced team working across a wide range of planning projects and sectors. The role offers exposure to varied work, an established client base and clear opportunities for career progression as experience develops. The Role The successful candidate will support senior members of the planning team and gain hands-on experience across the planning process. Key responsibilities include: Assisting with the preparation and coordination of planning applications Supporting projects of varying scale and complexity across multiple sectors Assisting with Local Plan representations and consultations Undertaking site appraisals and planning research Supporting appeal work and related submissions Liaising with clients, local authorities and external consultants as required As experience grows, the role will offer increasing autonomy and responsibility, supported by a collaborative team structure. About You This position will suit a motivated and capable planner looking to build on an existing foundation in consultancy or local authority planning. The ideal candidate will demonstrate: A minimum of 2 years' experience in a planning-related role Strong written and verbal communication skills A willingness to learn and develop technical planning knowledge Good organisational skills and attention to detail A positive, proactive approach to work and teamwork What's on Offer Competitive salary package Performance-related bonus Company pension scheme Clear progression and development opportunities Supportive working environment with strong staff retention Commitment to equal opportunities and professional development Interested? The hiring manager is looking to meet with suitable candidates as soon as possible. If you meet the criteria above, please contact Josh Jones at Penguin Recruitment on (phone number removed) or email (url removed).
Feb 27, 2026
Full time
Assistant Planner / Planner Location: Stevenage Penguin Recruitment is pleased to be supporting a well-established and award-winning planning and architecture practice with the appointment of an Assistant Planner / Planner to join their growing town planning team in Stevenage. The Opportunity This is an excellent opportunity for an early-career planner to join a supportive and experienced team working across a wide range of planning projects and sectors. The role offers exposure to varied work, an established client base and clear opportunities for career progression as experience develops. The Role The successful candidate will support senior members of the planning team and gain hands-on experience across the planning process. Key responsibilities include: Assisting with the preparation and coordination of planning applications Supporting projects of varying scale and complexity across multiple sectors Assisting with Local Plan representations and consultations Undertaking site appraisals and planning research Supporting appeal work and related submissions Liaising with clients, local authorities and external consultants as required As experience grows, the role will offer increasing autonomy and responsibility, supported by a collaborative team structure. About You This position will suit a motivated and capable planner looking to build on an existing foundation in consultancy or local authority planning. The ideal candidate will demonstrate: A minimum of 2 years' experience in a planning-related role Strong written and verbal communication skills A willingness to learn and develop technical planning knowledge Good organisational skills and attention to detail A positive, proactive approach to work and teamwork What's on Offer Competitive salary package Performance-related bonus Company pension scheme Clear progression and development opportunities Supportive working environment with strong staff retention Commitment to equal opportunities and professional development Interested? The hiring manager is looking to meet with suitable candidates as soon as possible. If you meet the criteria above, please contact Josh Jones at Penguin Recruitment on (phone number removed) or email (url removed).
Job Title: Executive Assistant to CEO Location: Wembley, North London Salary: £40,000 £50,000/ £19.23ph to £24.04ph Job Type: Full-time, Temp to perm Executive Assistant to CEO About our client: We are working with an international organisation within the medical sector to recruit a charismatic, highly organised and commercially astute Executive Assistant to support their CEO. This is a pivotal role combining traditional executive support with commercial coordination, operational excellence and trusted personal assistance in a fast-paced, growing environment. Executive Assistant to CEO Details: • Office-based role in Wembley, Monday Friday, 8:30am 5:00pm (future hybrid potential) • Supportive, sociable office environment • Opportunity to support CFO, HR Manager and wider leadership team • Dog-friendly office • Excellent benefits package including private medical insurance and pension Executive Assistant to CEO Responsibilities: • Proactive, pre-emptive diary management for a demanding CEO • Full inbox management and stakeholder liaison • Attendance at leadership and commercial meetings • Preparation of board packs, reports, investor materials and data insights • Proofreading and quality-checking executive communications • Managing communication flow between leadership and stakeholders • Coordinating complex domestic and international travel • Booking accommodation, conferences and meeting logistics • Processing expenses, invoices and receipts • Managing hospitality and meeting rooms • Supporting with household/property administration and contractors • Handling personal tasks discreetly and efficiently • Occasional dog walking Executive Assistant to CEO What We re Looking For: • Proven administrative or Executive Assistant experience in fast-paced environments • Strong organisational and prioritisation skills • Advanced Microsoft Office proficiency • Excellent attention to detail and accuracy • Professional communication and stakeholder management skills • High levels of discretion and confidentiality • Experience supporting senior leadership If you are interested in this role, please apply today with your CV. BARNTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Feb 27, 2026
Seasonal
Job Title: Executive Assistant to CEO Location: Wembley, North London Salary: £40,000 £50,000/ £19.23ph to £24.04ph Job Type: Full-time, Temp to perm Executive Assistant to CEO About our client: We are working with an international organisation within the medical sector to recruit a charismatic, highly organised and commercially astute Executive Assistant to support their CEO. This is a pivotal role combining traditional executive support with commercial coordination, operational excellence and trusted personal assistance in a fast-paced, growing environment. Executive Assistant to CEO Details: • Office-based role in Wembley, Monday Friday, 8:30am 5:00pm (future hybrid potential) • Supportive, sociable office environment • Opportunity to support CFO, HR Manager and wider leadership team • Dog-friendly office • Excellent benefits package including private medical insurance and pension Executive Assistant to CEO Responsibilities: • Proactive, pre-emptive diary management for a demanding CEO • Full inbox management and stakeholder liaison • Attendance at leadership and commercial meetings • Preparation of board packs, reports, investor materials and data insights • Proofreading and quality-checking executive communications • Managing communication flow between leadership and stakeholders • Coordinating complex domestic and international travel • Booking accommodation, conferences and meeting logistics • Processing expenses, invoices and receipts • Managing hospitality and meeting rooms • Supporting with household/property administration and contractors • Handling personal tasks discreetly and efficiently • Occasional dog walking Executive Assistant to CEO What We re Looking For: • Proven administrative or Executive Assistant experience in fast-paced environments • Strong organisational and prioritisation skills • Advanced Microsoft Office proficiency • Excellent attention to detail and accuracy • Professional communication and stakeholder management skills • High levels of discretion and confidentiality • Experience supporting senior leadership If you are interested in this role, please apply today with your CV. BARNTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Feb 27, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Your new company A global business based in the City of London. Your new role As an EA/Office Manager, your role will be extremely varied. You will provide comprehensive support to two Directors, as well as managing wider office tasks as required. Duties will include: Executive and strategic support, including complex diary management Meeting, board and governance support Managing administrative processes International travel management Office and facilities management What you'll need to succeed You must have experience supporting senior leadership in a global business - experience in complex, international travel booking is essential. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 27, 2026
Full time
Your new company A global business based in the City of London. Your new role As an EA/Office Manager, your role will be extremely varied. You will provide comprehensive support to two Directors, as well as managing wider office tasks as required. Duties will include: Executive and strategic support, including complex diary management Meeting, board and governance support Managing administrative processes International travel management Office and facilities management What you'll need to succeed You must have experience supporting senior leadership in a global business - experience in complex, international travel booking is essential. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Managing Quantity Surveyor - Major Energy Infrastructure Project Heathrow, West London 5 Days On Site 72,000 - 85,000 + Car Allowance/Company Car + Bonus & Excellent Benefits An exciting opportunity has arisen for a Managing Quantity Surveyor to join a leading UK infrastructure contractor delivering one of the most significant energy projects currently underway in London and the South East. This is a rare opportunity to join a flagship energy scheme from day one, with genuine scope to shape the commercial strategy, build and lead a team, and leave a lasting legacy on a nationally important infrastructure project. As Managing Quantity Surveyor, you will be part of the site based commercial leadership team, reporting directly into the Commercial Manager. Working closely with another Managing Quantity Surveyor, you'll be responsible for leading a commercial team of approximately eight staff, ranging from Senior QS to Apprentice level. This is a fully site-based role (5 days per week) reflecting the importance of close integration with delivery, engineering and client teams. As the Managing Quantity Surveyor, your responsibilities will include: Full commercial leadership of a defined portfolio within the project Day-to-day management of all commercial and contractual matters under NEC4 (Option C preferred) Line management, mentoring and development of QSs at varying career stages Ownership and challenge of Cost/Value Reports, forecasts and bottom-up outturn cost projections Development and implementation of commercial strategies to protect margin and maximise value Negotiation of subcontract and supplier terms, ensuring risk is allocated appropriately Cashflow management, WIP control and cash improvement initiatives Identification and management of commercial, contractual and insurance-related risk Supporting work-winning and tender activities where required Ensuring commercial best practice, governance and reporting standards are maintained throughout the project lifecycle Managing Quantity Surveyors considering this opportunity will need to be able to demonstrate experience in the following areas: Proven Managing Quantity Surveyor experience with a main contractor Strong working knowledge of NEC contracts (NEC4 Option C highly desirable) Experience leading and developing commercial teams on major infrastructure projects Excellent commercial acumen with the ability to operate at both project and leadership level Strong communication skills with confidence engaging senior internal and client stakeholders Solid understanding of project controls, programming and cost forecasting Package & Benefits 72,000 - 85,000 starting salary (depending on experience) 8,000 car allowance or company car Discretionary bonus Employer pension contribution Private medical insurance 27 days annual leave + bank holidays Strong career progression on a long-term energy framework Comprehensive benefits including life assurance, enhanced family leave, retail discounts and subsidised facilities If you're a Managing Quantity Surveyor with strong NEC experience and a background delivering complex infrastructure projects for a main contractor, this is an opportunity that offers exposure to an exciting, complex project, excellent career prospects and the support of a driven and experienced team. Get in touch with Matt Clegg at Gold Group to find out more. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Feb 27, 2026
Full time
Managing Quantity Surveyor - Major Energy Infrastructure Project Heathrow, West London 5 Days On Site 72,000 - 85,000 + Car Allowance/Company Car + Bonus & Excellent Benefits An exciting opportunity has arisen for a Managing Quantity Surveyor to join a leading UK infrastructure contractor delivering one of the most significant energy projects currently underway in London and the South East. This is a rare opportunity to join a flagship energy scheme from day one, with genuine scope to shape the commercial strategy, build and lead a team, and leave a lasting legacy on a nationally important infrastructure project. As Managing Quantity Surveyor, you will be part of the site based commercial leadership team, reporting directly into the Commercial Manager. Working closely with another Managing Quantity Surveyor, you'll be responsible for leading a commercial team of approximately eight staff, ranging from Senior QS to Apprentice level. This is a fully site-based role (5 days per week) reflecting the importance of close integration with delivery, engineering and client teams. As the Managing Quantity Surveyor, your responsibilities will include: Full commercial leadership of a defined portfolio within the project Day-to-day management of all commercial and contractual matters under NEC4 (Option C preferred) Line management, mentoring and development of QSs at varying career stages Ownership and challenge of Cost/Value Reports, forecasts and bottom-up outturn cost projections Development and implementation of commercial strategies to protect margin and maximise value Negotiation of subcontract and supplier terms, ensuring risk is allocated appropriately Cashflow management, WIP control and cash improvement initiatives Identification and management of commercial, contractual and insurance-related risk Supporting work-winning and tender activities where required Ensuring commercial best practice, governance and reporting standards are maintained throughout the project lifecycle Managing Quantity Surveyors considering this opportunity will need to be able to demonstrate experience in the following areas: Proven Managing Quantity Surveyor experience with a main contractor Strong working knowledge of NEC contracts (NEC4 Option C highly desirable) Experience leading and developing commercial teams on major infrastructure projects Excellent commercial acumen with the ability to operate at both project and leadership level Strong communication skills with confidence engaging senior internal and client stakeholders Solid understanding of project controls, programming and cost forecasting Package & Benefits 72,000 - 85,000 starting salary (depending on experience) 8,000 car allowance or company car Discretionary bonus Employer pension contribution Private medical insurance 27 days annual leave + bank holidays Strong career progression on a long-term energy framework Comprehensive benefits including life assurance, enhanced family leave, retail discounts and subsidised facilities If you're a Managing Quantity Surveyor with strong NEC experience and a background delivering complex infrastructure projects for a main contractor, this is an opportunity that offers exposure to an exciting, complex project, excellent career prospects and the support of a driven and experienced team. Get in touch with Matt Clegg at Gold Group to find out more. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Feb 27, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer-centric perspective. This role is based in our London office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior-level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a Saas based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholders groups - from C Suite executives to functional leaders and administrators Ability to run C Suit level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organisational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognise you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognised by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Red Door Recruitment
Hemel Hempstead, Hertfordshire
A very successful business within the aerospace industry, is looking for a bright and confident candidate to join their office in Hemel Hempstead. This is a fantastic opportunity for a naturally organised candidate who shows great motivation, takes initiative, and is proactive in their approach to work. In return, you will learn everything about the industry whilst supporting their UK Senior Sales Director with the day-to-day administration needs, in a busy and supportive environment. What s in it for you? Salary: Up to £33k, dependent on experience Hours: Monday Friday 8.30am-5.30pm (this is an office-based role) Annual discretionary bonus scheme 28 days holiday inc. bank holidays Private healthcare Contributory pension plan Free parking electric charging point available Monthly lunches Fully fitted staff gym Fully fitted kitchen facilities Key Responsibilities: Provide day to day admin support to Senior Sales & Purchasing Manager Collating of quotes and market data via telephone and email high volume, 100+ per day Data entry of quotes and market data into company inventory system to identify usage trends that will assist stock purchasing Processing Sales and Purchase Orders and coordinating order shipping of on behalf of the Sales Manager Deliver high quality customer service and responses to customers and vendors alike What the employer is looking for: At least 2 years experience in a similar position, high volume calls and data entry Confident user of Excel (intermediate) Excellent organisation and administration skills Good confident telephone manner and communication skills Able to work independently and under own initiative High energy level, sense of urgency and self-motivated Excellent attention to detail Team player with a good sense of humour There is a small dog in the office, so you must like dogs! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Feb 27, 2026
Full time
A very successful business within the aerospace industry, is looking for a bright and confident candidate to join their office in Hemel Hempstead. This is a fantastic opportunity for a naturally organised candidate who shows great motivation, takes initiative, and is proactive in their approach to work. In return, you will learn everything about the industry whilst supporting their UK Senior Sales Director with the day-to-day administration needs, in a busy and supportive environment. What s in it for you? Salary: Up to £33k, dependent on experience Hours: Monday Friday 8.30am-5.30pm (this is an office-based role) Annual discretionary bonus scheme 28 days holiday inc. bank holidays Private healthcare Contributory pension plan Free parking electric charging point available Monthly lunches Fully fitted staff gym Fully fitted kitchen facilities Key Responsibilities: Provide day to day admin support to Senior Sales & Purchasing Manager Collating of quotes and market data via telephone and email high volume, 100+ per day Data entry of quotes and market data into company inventory system to identify usage trends that will assist stock purchasing Processing Sales and Purchase Orders and coordinating order shipping of on behalf of the Sales Manager Deliver high quality customer service and responses to customers and vendors alike What the employer is looking for: At least 2 years experience in a similar position, high volume calls and data entry Confident user of Excel (intermediate) Excellent organisation and administration skills Good confident telephone manner and communication skills Able to work independently and under own initiative High energy level, sense of urgency and self-motivated Excellent attention to detail Team player with a good sense of humour There is a small dog in the office, so you must like dogs! Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
NXTGEN is delighted to be working with a fantastic and highly regarded firm based in Colchester to recruit an Office Administrator for their growing team. This is a pivotal Office Administrator role within the business and office, perfect for someone who enjoys being at the heart of operations and ensuring the office runs smoothly. As an Office Administrator, you will work closely with Partners, Managers, and the wider team, playing a key role in the day-to-day running of the office while delivering a professional and welcoming experience for clients. This opportunity is particularly well suited to someone with experience in an accountancy practice or financial services environment, where strong organisation, attention to detail, the ability to juggle multiple tasks, and excellent customer service are essential for a successful Office Administrator. The Role Acting as front of house as the Office Administrator, maintaining a professional and welcoming environment for clients, organising meetings and hospitality, and managing client liaison Supporting the full client lifecycle as an Office Administrator, from onboarding new clients on internal systems to submitting final accounts to Companies House and HMRC, including managing critical client deadlines Managing client documentation and compliance processes, including anti-money laundering checks, using a variety of bespoke software systems Providing company secretarial services, including filing confirmation statements, preparing dividend vouchers, and processing changes to company details and directorships Delivering day-to-day office and administrative support, including copying, scanning, binding, electronic filing, compiling standard correspondence, and managing incoming and outgoing post Supporting the electronic filing of accounts and tax returns, arranging internal and external meetings, and assisting with the billing process by issuing invoices Answering incoming calls and dealing with queries from clients, colleagues, potential clients, and other stakeholders Liaising with internal teams such as facilities, database, and marketing to ensure client information is accurate and business development activity runs smoothly This is a fantastic opportunity to join a supportive, professional, and client-focused firm as an Office Administrator, where the role is a genuinely valued part of the wider business. You'll work closely with senior stakeholders, gain exposure to a broad range of activities across the practice, and be trusted with responsibility from day one. The role offers variety, autonomy, and the chance to develop your skills within a high-quality accountancy environment, making it ideal for someone who enjoys being organised, proactive, and at the centre of a busy office. For more information or a confidential discussion, please contact Annie at NXTGEN.
Feb 27, 2026
Full time
NXTGEN is delighted to be working with a fantastic and highly regarded firm based in Colchester to recruit an Office Administrator for their growing team. This is a pivotal Office Administrator role within the business and office, perfect for someone who enjoys being at the heart of operations and ensuring the office runs smoothly. As an Office Administrator, you will work closely with Partners, Managers, and the wider team, playing a key role in the day-to-day running of the office while delivering a professional and welcoming experience for clients. This opportunity is particularly well suited to someone with experience in an accountancy practice or financial services environment, where strong organisation, attention to detail, the ability to juggle multiple tasks, and excellent customer service are essential for a successful Office Administrator. The Role Acting as front of house as the Office Administrator, maintaining a professional and welcoming environment for clients, organising meetings and hospitality, and managing client liaison Supporting the full client lifecycle as an Office Administrator, from onboarding new clients on internal systems to submitting final accounts to Companies House and HMRC, including managing critical client deadlines Managing client documentation and compliance processes, including anti-money laundering checks, using a variety of bespoke software systems Providing company secretarial services, including filing confirmation statements, preparing dividend vouchers, and processing changes to company details and directorships Delivering day-to-day office and administrative support, including copying, scanning, binding, electronic filing, compiling standard correspondence, and managing incoming and outgoing post Supporting the electronic filing of accounts and tax returns, arranging internal and external meetings, and assisting with the billing process by issuing invoices Answering incoming calls and dealing with queries from clients, colleagues, potential clients, and other stakeholders Liaising with internal teams such as facilities, database, and marketing to ensure client information is accurate and business development activity runs smoothly This is a fantastic opportunity to join a supportive, professional, and client-focused firm as an Office Administrator, where the role is a genuinely valued part of the wider business. You'll work closely with senior stakeholders, gain exposure to a broad range of activities across the practice, and be trusted with responsibility from day one. The role offers variety, autonomy, and the chance to develop your skills within a high-quality accountancy environment, making it ideal for someone who enjoys being organised, proactive, and at the centre of a busy office. For more information or a confidential discussion, please contact Annie at NXTGEN.
About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion - while providing individuals with opportunities to grow professionally and make a difference in the world. About the Role We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. This role is critical in ensuring customer satisfaction, driving adoption, and delivering value across large-scale accounts. Key Responsibilities Serve as the primary point of contact for enterprise clients, ensuring their success and satisfaction. Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for customers in your portfolio. Understand the whitespace in the client portfolio and strategically manage expansion opportunities. Partner with clients to understand their business objectives and align solutions accordingly. Supporting clients' understanding of how Hawk's product fits into their frameworks. Collaborate with internal teams (Sales, Product, Support, Implementation Engineers) to resolve issues and deliver exceptional service. Monitor account health and proactively address risks to ensure long term success. Prepare and deliver regular business reviews and performance reports to both internal and external stakeholders. Qualifications 6+ years in Customer Success, Account Management, or related roles, within banking, AML, or fraud environments. Financial crime experience and alignment are a strong plus. Strong understanding of enterprise client needs and regulatory frameworks. Excellent communication and relationship building skills. Ability to manage multiple complex projects and influence senior stakeholders, both internally and externally. Proficiency in CRM tools such as Planhat, Hubspot and data driven decision making. Language: Fluent in English and German being a bonus. Preferred Skills Knowledge of AML, financial crime prevention, and EU regulatory frameworks. Strategic thinker with a customer centric mindset and ability to influence senior stakeholders. Ability to work independently and as part of a cross functional team. Performance Metrics Success in this role will be measured by: Customer Retention Rate: Maintaining and improving renewal rates across enterprise accounts. Net Promoter Score (NPS): Driving positive customer feedback and satisfaction. Product Adoption: Ensuring clients fully utilize solutions to achieve business objectives. Revenue Growth: Supporting upsell and cross sell opportunities within existing accounts.
Feb 27, 2026
Full time
About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk's powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion - while providing individuals with opportunities to grow professionally and make a difference in the world. About the Role We are seeking an experienced Customer Success Manager to manage and grow relationships with our enterprise clients. This role is critical in ensuring customer satisfaction, driving adoption, and delivering value across large-scale accounts. Key Responsibilities Serve as the primary point of contact for enterprise clients, ensuring their success and satisfaction. Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for customers in your portfolio. Understand the whitespace in the client portfolio and strategically manage expansion opportunities. Partner with clients to understand their business objectives and align solutions accordingly. Supporting clients' understanding of how Hawk's product fits into their frameworks. Collaborate with internal teams (Sales, Product, Support, Implementation Engineers) to resolve issues and deliver exceptional service. Monitor account health and proactively address risks to ensure long term success. Prepare and deliver regular business reviews and performance reports to both internal and external stakeholders. Qualifications 6+ years in Customer Success, Account Management, or related roles, within banking, AML, or fraud environments. Financial crime experience and alignment are a strong plus. Strong understanding of enterprise client needs and regulatory frameworks. Excellent communication and relationship building skills. Ability to manage multiple complex projects and influence senior stakeholders, both internally and externally. Proficiency in CRM tools such as Planhat, Hubspot and data driven decision making. Language: Fluent in English and German being a bonus. Preferred Skills Knowledge of AML, financial crime prevention, and EU regulatory frameworks. Strategic thinker with a customer centric mindset and ability to influence senior stakeholders. Ability to work independently and as part of a cross functional team. Performance Metrics Success in this role will be measured by: Customer Retention Rate: Maintaining and improving renewal rates across enterprise accounts. Net Promoter Score (NPS): Driving positive customer feedback and satisfaction. Product Adoption: Ensuring clients fully utilize solutions to achieve business objectives. Revenue Growth: Supporting upsell and cross sell opportunities within existing accounts.
An established food manufacturer are looking for Site Technical Manager to lead the Quality and Food Safety agenda. An opportunity for proven technical professional who thrives in a fast-paced, customer-focused environment and enjoys developing people, systems, and standards. The Role Lead and develop the site Technical Team to deliver outstanding food safety and quality performance. Champion a positive food safety culture through visible leadership and engagement across the site. Manage all technical compliance requirements including HACCP, internal audits, and customer and third-party audits. Ensure all product, process, and system standards meet both customer and legislative expectations. Investigate and resolve non-conformances using root cause analysis and implement robust corrective and preventive actions. Partner with internal stakeholders and customers to deliver continuous improvement in quality, food safety, and cost control. Act as the key technical contact for major retail customers, ensuring full compliance with their codes of practice. About You Experience in a senior technical, QA, or quality systems role within the food manufacturing industry. Strong working knowledge of HACCP (Level 4), Food Safety (Level 4), and internal auditing. Demonstrable experience of leading customer audits and maintaining BRCGS compliance. Excellent leadership and communication skills with the ability to influence at all levels. A proactive, collaborative approach to problem-solving and driving site improvements. A relevant food science or related degree (or equivalent practical experience). Why Apply? A key leadership position within a respected food manufacturing site. Opportunity to shape and develop site standards and the technical team. A supportive environment that values continuous improvement and professional growth. Interested? If you're an experienced Technical Manager or a Senior QA/Technical professional ready to take the next step, get in touch! As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Feb 27, 2026
Full time
An established food manufacturer are looking for Site Technical Manager to lead the Quality and Food Safety agenda. An opportunity for proven technical professional who thrives in a fast-paced, customer-focused environment and enjoys developing people, systems, and standards. The Role Lead and develop the site Technical Team to deliver outstanding food safety and quality performance. Champion a positive food safety culture through visible leadership and engagement across the site. Manage all technical compliance requirements including HACCP, internal audits, and customer and third-party audits. Ensure all product, process, and system standards meet both customer and legislative expectations. Investigate and resolve non-conformances using root cause analysis and implement robust corrective and preventive actions. Partner with internal stakeholders and customers to deliver continuous improvement in quality, food safety, and cost control. Act as the key technical contact for major retail customers, ensuring full compliance with their codes of practice. About You Experience in a senior technical, QA, or quality systems role within the food manufacturing industry. Strong working knowledge of HACCP (Level 4), Food Safety (Level 4), and internal auditing. Demonstrable experience of leading customer audits and maintaining BRCGS compliance. Excellent leadership and communication skills with the ability to influence at all levels. A proactive, collaborative approach to problem-solving and driving site improvements. A relevant food science or related degree (or equivalent practical experience). Why Apply? A key leadership position within a respected food manufacturing site. Opportunity to shape and develop site standards and the technical team. A supportive environment that values continuous improvement and professional growth. Interested? If you're an experienced Technical Manager or a Senior QA/Technical professional ready to take the next step, get in touch! As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Job Title: Director - Town Planning Location: Liverpool (Hybrid) Penguin Recruitment is working on behalf of a well-established, employee-owned multidisciplinary planning and design consultancy to appoint an experienced Planning Director for its centrally located Liverpool office. This is a senior leadership opportunity to take ownership of a growing regional planning team within a nationally active consultancy known for delivering tailored advice across the development sector. The Opportunity The successful candidate will lead and further develop the Liverpool Planning Office, building on an existing and well-regarded client portfolio while helping to grow the wider business through cross-selling services across a strong multidisciplinary offer, including: Planning Research & Analysis Masterplanning & Urban Design Architecture Transport & Infrastructure Sustainability Engineering Environmental Services The Liverpool office serves projects across the North West and Scotland and works closely with in-house design and masterplanning teams, allowing for genuinely collaborative project delivery. You will join a close and supportive senior leadership team, with regular Director-level engagement, 1:1s with the Managing Director, and a structured review process. Key Responsibilities Lead and grow the Liverpool Planning team Provide clear leadership, mentoring and strategic direction Manage and oversee major planning projects including applications, appeals, Local Plans, examinations and inquiries Develop and strengthen existing client relationships while generating new business opportunities Identify and secure growth in targeted development sectors Take responsibility for office financial performance and resourcing Contribute to company-wide business strategy and senior management Represent the business at networking and industry events Assemble and lead project teams across the national office network About You MRTPI qualified with a postgraduate degree in Planning Ideally professional experience, gained within private consultancy, public sector or client-side roles Proven experience managing professional planning teams Strong track record in business development and client leadership Established professional network with clear ideas for future growth Confident leading complex development management and policy work Commercially aware, collaborative and people-focused What's on Offer Senior leadership role within an employee-owned organisation Competitive, negotiable salary Hybrid working with core office collaboration days Private healthcare, life insurance and enhanced pension options Generous annual leave plus gifted time off over Christmas Enhanced maternity scheme Cycle to work scheme Paid professional subscriptions Strong commitment to wellbeing, diversity and inclusion Active CPD and training programme, with Directors contributing to thought leadership and industry insight Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
Feb 27, 2026
Full time
Job Title: Director - Town Planning Location: Liverpool (Hybrid) Penguin Recruitment is working on behalf of a well-established, employee-owned multidisciplinary planning and design consultancy to appoint an experienced Planning Director for its centrally located Liverpool office. This is a senior leadership opportunity to take ownership of a growing regional planning team within a nationally active consultancy known for delivering tailored advice across the development sector. The Opportunity The successful candidate will lead and further develop the Liverpool Planning Office, building on an existing and well-regarded client portfolio while helping to grow the wider business through cross-selling services across a strong multidisciplinary offer, including: Planning Research & Analysis Masterplanning & Urban Design Architecture Transport & Infrastructure Sustainability Engineering Environmental Services The Liverpool office serves projects across the North West and Scotland and works closely with in-house design and masterplanning teams, allowing for genuinely collaborative project delivery. You will join a close and supportive senior leadership team, with regular Director-level engagement, 1:1s with the Managing Director, and a structured review process. Key Responsibilities Lead and grow the Liverpool Planning team Provide clear leadership, mentoring and strategic direction Manage and oversee major planning projects including applications, appeals, Local Plans, examinations and inquiries Develop and strengthen existing client relationships while generating new business opportunities Identify and secure growth in targeted development sectors Take responsibility for office financial performance and resourcing Contribute to company-wide business strategy and senior management Represent the business at networking and industry events Assemble and lead project teams across the national office network About You MRTPI qualified with a postgraduate degree in Planning Ideally professional experience, gained within private consultancy, public sector or client-side roles Proven experience managing professional planning teams Strong track record in business development and client leadership Established professional network with clear ideas for future growth Confident leading complex development management and policy work Commercially aware, collaborative and people-focused What's on Offer Senior leadership role within an employee-owned organisation Competitive, negotiable salary Hybrid working with core office collaboration days Private healthcare, life insurance and enhanced pension options Generous annual leave plus gifted time off over Christmas Enhanced maternity scheme Cycle to work scheme Paid professional subscriptions Strong commitment to wellbeing, diversity and inclusion Active CPD and training programme, with Directors contributing to thought leadership and industry insight Interested? The hiring manager is looking to meet suitable candidates ASAP. If you meet the above criteria, please contact Josh Jones on (phone number removed) or (url removed)
US & UK Assistant Tax Manager US & UK Assistant Tax Manager London Permanent role Hybrid We are recruiting on behalf of a boutique US/UK tax advisory firm based in London s Pall Mall. The firm is highly regarded for its specialist expertise and is one of the few practices able to provide comprehensive wealth and tax planning advice to US persons living in the UK. This is an excellent opportunity for an experienced US/UK private client tax professional to take on a key role within a growing and collaborative team, working with a high-quality international client base. Key Responsibilities - Actively managing a portfolio of clients, ensuring US and UK personal tax compliance obligations are met accurately and within deadlines. - Coordinating and requesting client information required to prepare US and UK tax returns. - Reviewing tax returns and supporting work prepared by junior members of the team, providing guidance and feedback where appropriate. - Building and maintaining strong client relationships, acting as a trusted point of contact and identifying opportunities for additional services and business development. - Identifying technical issues, risks and planning considerations, and clearly communicating these to senior team members. - Managing the financial aspects of client engagements, including monitoring budgets and fee recovery. Skills & Experience - A minimum of 4+ years experience in US/UK private client tax, ideally gained within a professional services environment. - Experience working with High-Net-Worth Individuals, including private equity executives and business owner clients. - Qualified member of the Association of Taxation Technicians (ATT) and Enrolled Agent (EA) status. - Hands-on experience using CCH Axcess or CCH ProSystem for the preparation of US tax returns. - Proven ability to proactively manage a client portfolio while working closely with both senior and junior colleagues. - Strong IT skills, with confidence using Microsoft Office and tax software packages. - Well organised, with the ability to prioritise workloads and meet tight and competing deadlines. - A strong team player with excellent interpersonal and communication skills. Benefits - 25 days annual leave per annum. - Discretionary annual Summer Bonus. - Annual Christmas bonus equivalent to one week s salary. - Salary Sacrifice Pension Scheme, with auto-enrolment subject to eligibility (Employer contribution: 5%; Employee contribution: 3%). - Private Medical Insurance following completion of three months service. - Death in Service cover at four times annual salary. If you are interested in this role and are looking to develop your career within a specialist, boutique advisory firm, we would be delighted to hear from you. Please apply with your CV, and a member of our recruitment team will contact you to discuss the role in confidence.
Feb 27, 2026
Full time
US & UK Assistant Tax Manager US & UK Assistant Tax Manager London Permanent role Hybrid We are recruiting on behalf of a boutique US/UK tax advisory firm based in London s Pall Mall. The firm is highly regarded for its specialist expertise and is one of the few practices able to provide comprehensive wealth and tax planning advice to US persons living in the UK. This is an excellent opportunity for an experienced US/UK private client tax professional to take on a key role within a growing and collaborative team, working with a high-quality international client base. Key Responsibilities - Actively managing a portfolio of clients, ensuring US and UK personal tax compliance obligations are met accurately and within deadlines. - Coordinating and requesting client information required to prepare US and UK tax returns. - Reviewing tax returns and supporting work prepared by junior members of the team, providing guidance and feedback where appropriate. - Building and maintaining strong client relationships, acting as a trusted point of contact and identifying opportunities for additional services and business development. - Identifying technical issues, risks and planning considerations, and clearly communicating these to senior team members. - Managing the financial aspects of client engagements, including monitoring budgets and fee recovery. Skills & Experience - A minimum of 4+ years experience in US/UK private client tax, ideally gained within a professional services environment. - Experience working with High-Net-Worth Individuals, including private equity executives and business owner clients. - Qualified member of the Association of Taxation Technicians (ATT) and Enrolled Agent (EA) status. - Hands-on experience using CCH Axcess or CCH ProSystem for the preparation of US tax returns. - Proven ability to proactively manage a client portfolio while working closely with both senior and junior colleagues. - Strong IT skills, with confidence using Microsoft Office and tax software packages. - Well organised, with the ability to prioritise workloads and meet tight and competing deadlines. - A strong team player with excellent interpersonal and communication skills. Benefits - 25 days annual leave per annum. - Discretionary annual Summer Bonus. - Annual Christmas bonus equivalent to one week s salary. - Salary Sacrifice Pension Scheme, with auto-enrolment subject to eligibility (Employer contribution: 5%; Employee contribution: 3%). - Private Medical Insurance following completion of three months service. - Death in Service cover at four times annual salary. If you are interested in this role and are looking to develop your career within a specialist, boutique advisory firm, we would be delighted to hear from you. Please apply with your CV, and a member of our recruitment team will contact you to discuss the role in confidence.
Shift Manager Hull £45,000 £47,000 4 on / 4 off Shift Pattern An established food manufacturing operation is seeking a Shift Manager who is passionate about leading, developing, and inspiring teams within a fast-paced production environment. This role is ideal for a hands-on leader who believes strong performance comes from engaged, well-trained, and motivated people. You will take full responsibility for shift operations while building capability, driving accountability, and creating a positive, high-performing culture. The Role Lead, coach, and develop Senior Line Leaders, Line Technicians, and Operatives Create a culture of ownership, engagement, and continuous improvement Deliver the daily production plan safely, efficiently, and to the highest quality standards Support performance development through regular feedback and on-shift coaching Identify skills gaps and support training and succession planning Ensure high standards of GMP, food safety, and health & safety compliance Monitor KPIs and work with teams to improve efficiency and reduce waste Act as the key point of contact for operational matters during shift About You Experience in a Team Leader, Supervisor, or Shift Manager role within manufacturing (food manufacturing preferred) A strong track record of developing and motivating teams Confident managing performance, absence, and employee engagement Knowledge of safe systems of work, line safety inspections, and accident investigation Experience applying root cause analysis and driving improvement Ideally qualified to NVQ Level 2+ in Manufacturing, Food Production, or Team Leadership Why Apply? Opportunity to shape and develop a high-performing shift team A visible leadership role with real impact on site performance Supportive environment focused on growth and progression Competitive salary and shift pattern If you are a people-focused production leader who enjoys building strong teams and delivering results through others, this could be your next step up the ladder.
Feb 27, 2026
Full time
Shift Manager Hull £45,000 £47,000 4 on / 4 off Shift Pattern An established food manufacturing operation is seeking a Shift Manager who is passionate about leading, developing, and inspiring teams within a fast-paced production environment. This role is ideal for a hands-on leader who believes strong performance comes from engaged, well-trained, and motivated people. You will take full responsibility for shift operations while building capability, driving accountability, and creating a positive, high-performing culture. The Role Lead, coach, and develop Senior Line Leaders, Line Technicians, and Operatives Create a culture of ownership, engagement, and continuous improvement Deliver the daily production plan safely, efficiently, and to the highest quality standards Support performance development through regular feedback and on-shift coaching Identify skills gaps and support training and succession planning Ensure high standards of GMP, food safety, and health & safety compliance Monitor KPIs and work with teams to improve efficiency and reduce waste Act as the key point of contact for operational matters during shift About You Experience in a Team Leader, Supervisor, or Shift Manager role within manufacturing (food manufacturing preferred) A strong track record of developing and motivating teams Confident managing performance, absence, and employee engagement Knowledge of safe systems of work, line safety inspections, and accident investigation Experience applying root cause analysis and driving improvement Ideally qualified to NVQ Level 2+ in Manufacturing, Food Production, or Team Leadership Why Apply? Opportunity to shape and develop a high-performing shift team A visible leadership role with real impact on site performance Supportive environment focused on growth and progression Competitive salary and shift pattern If you are a people-focused production leader who enjoys building strong teams and delivering results through others, this could be your next step up the ladder.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 27, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Business Support Administrator Location: Harrow (Hybrid working up to 3 days from home) Salary: £25,000 £28,000 per annum Type: Full-time, Permanent An award-winning and fast-growing firm is seeking a Business Operations Support professional to join its collaborative and people-focused team. This is a varied, hands-on role offering exposure across business operations, office management, HR administration, IT coordination and event support. This opportunity would suit an organised, proactive administrator who enjoys working in a dynamic environment and supporting multiple teams. The Role Reporting into the Business Operations Manager, you will provide essential administrative and operational support across the business, working closely with senior leaders and service delivery teams to ensure smooth day-to-day operations. This is a flexible and evolving role, ideal for someone comfortable juggling priorities and supporting ad-hoc projects as the business grows. Key Responsibilities Business & Administrative Support Provide administrative support to senior leadership and service delivery teams Take meeting minutes, prepare agendas and track actions Manage shared inboxes and incoming correspondence Maintain operational trackers and internal task systems Coordinate quarterly client, leaseholder and employee surveys Support internal communications and staff queries Office & Environment Management Support day-to-day office operations and supplies Assist with health & safety compliance (First Aid training provided) Support onboarding of new starters, including IT equipment and workspace setup HR & People Support Assist with onboarding and induction processes Support HR administration, benefits records and employee lifecycle activities Help maintain company policies and documentation IT & Systems Act as first point of contact for basic IT queries Liaise with outsourced IT providers and track issues Financial & Contract Administration Daily banking of cheques via NatWest Bankline Manage office supplier payments and staff recognition vouchers Support contract management for office services and suppliers Events & Culture Assist with organising company events including monthly team days, social events and charity initiatives Act as a positive ambassador for company culture and values About You Essential: Some solid office administration experience Strong organisational, time-management and communication skills Confident working in a fast-paced, high-performing environment Professional, proactive and collaborative approach High level of discretion and attention to detail What s On Offer Salary of £25,000 £28,000 (DOE) Hybrid working (up to 3 days from home) Flexible start and finish times Private healthcare and wellbeing benefits Generous annual leave plus additional Christmas closure Supportive, inclusive culture with genuine investment in staff What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Feb 27, 2026
Full time
Business Support Administrator Location: Harrow (Hybrid working up to 3 days from home) Salary: £25,000 £28,000 per annum Type: Full-time, Permanent An award-winning and fast-growing firm is seeking a Business Operations Support professional to join its collaborative and people-focused team. This is a varied, hands-on role offering exposure across business operations, office management, HR administration, IT coordination and event support. This opportunity would suit an organised, proactive administrator who enjoys working in a dynamic environment and supporting multiple teams. The Role Reporting into the Business Operations Manager, you will provide essential administrative and operational support across the business, working closely with senior leaders and service delivery teams to ensure smooth day-to-day operations. This is a flexible and evolving role, ideal for someone comfortable juggling priorities and supporting ad-hoc projects as the business grows. Key Responsibilities Business & Administrative Support Provide administrative support to senior leadership and service delivery teams Take meeting minutes, prepare agendas and track actions Manage shared inboxes and incoming correspondence Maintain operational trackers and internal task systems Coordinate quarterly client, leaseholder and employee surveys Support internal communications and staff queries Office & Environment Management Support day-to-day office operations and supplies Assist with health & safety compliance (First Aid training provided) Support onboarding of new starters, including IT equipment and workspace setup HR & People Support Assist with onboarding and induction processes Support HR administration, benefits records and employee lifecycle activities Help maintain company policies and documentation IT & Systems Act as first point of contact for basic IT queries Liaise with outsourced IT providers and track issues Financial & Contract Administration Daily banking of cheques via NatWest Bankline Manage office supplier payments and staff recognition vouchers Support contract management for office services and suppliers Events & Culture Assist with organising company events including monthly team days, social events and charity initiatives Act as a positive ambassador for company culture and values About You Essential: Some solid office administration experience Strong organisational, time-management and communication skills Confident working in a fast-paced, high-performing environment Professional, proactive and collaborative approach High level of discretion and attention to detail What s On Offer Salary of £25,000 £28,000 (DOE) Hybrid working (up to 3 days from home) Flexible start and finish times Private healthcare and wellbeing benefits Generous annual leave plus additional Christmas closure Supportive, inclusive culture with genuine investment in staff What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
