Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate £18.32/Hr through UMB £14.11/Hr through basic PAYE Contract 12 Months contract Location: Nottingham OR Milton Keynes Security Required: SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Company Values Keep skills up to date with IT industry standards as appropriate to the role/contract Attain and maintain accreditations as appropriate to the role/Contract Key Requirements Works under supervision. Uses minor discretion. Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy, and numeracy skills to support in customers language Demonstrates awareness of health and safety at work. We would expect extended understanding of PC usage Strong communication skills with a proactive approach to solutions At least 18 months experience of working on a service desk/call centre Customer Service experience is essential at this level Ability to perform ticket analysis and report on trends Ability to handle excel, ppt at a basic level Ability to work independently and meet deadlines Demonstrate project management skills in account-related projects Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 30, 2026
Contractor
Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate £18.32/Hr through UMB £14.11/Hr through basic PAYE Contract 12 Months contract Location: Nottingham OR Milton Keynes Security Required: SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Company Values Keep skills up to date with IT industry standards as appropriate to the role/contract Attain and maintain accreditations as appropriate to the role/Contract Key Requirements Works under supervision. Uses minor discretion. Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy, and numeracy skills to support in customers language Demonstrates awareness of health and safety at work. We would expect extended understanding of PC usage Strong communication skills with a proactive approach to solutions At least 18 months experience of working on a service desk/call centre Customer Service experience is essential at this level Ability to perform ticket analysis and report on trends Ability to handle excel, ppt at a basic level Ability to work independently and meet deadlines Demonstrate project management skills in account-related projects Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 30, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, Permanent Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. Closing Date: Friday 30 January 2026 About Us: Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. What do we expect from you: As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem-solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent, and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Experience working in a fast-paced environment Previous experience in a similar role is essential Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates Ability to multi-task and prioritise workload with high attention to detail Highly organised with excellent time management Excellent communicator able to liaise with various departments and build customer rapport Proficient in Microsoft Office Programmes Experience of SAP is desirable but not essential GCSE Maths and English, minimum Grade C or equivalent What you can expect from us: Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks A friendly and inclusive working environment 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Friday 30 January 2026 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Support Service Desk Executive, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
Jan 30, 2026
Full time
Job Title: Service Desk Coordinator Location: Ashford, Kent Salary: Competitive Job Type: Full time, Permanent Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. Closing Date: Friday 30 January 2026 About Us: Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. What do we expect from you: As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem-solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent, and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Experience working in a fast-paced environment Previous experience in a similar role is essential Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates Ability to multi-task and prioritise workload with high attention to detail Highly organised with excellent time management Excellent communicator able to liaise with various departments and build customer rapport Proficient in Microsoft Office Programmes Experience of SAP is desirable but not essential GCSE Maths and English, minimum Grade C or equivalent What you can expect from us: Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks A friendly and inclusive working environment 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Friday 30 January 2026 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process No agency support is required, thank you. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of: Support Service Desk Executive, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Jan 30, 2026
Full time
Company Description Publicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Job Description The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics, Pension, Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Job Title: IT Support Analyst, Contract, Inside IR35 Location: Edinburgh (on-site, 5 days per week) Role Overview: We are seeking an IT Support Analyst to provide hands-on technical support during an office relocation in Edinburgh. The role will focus on end-user support, hardware setup, and assisting with the physical IT move to ensure minimal disruption to business operations. Key Responsibilities: Provide deskside IT support to users before, during, and after the office move Assist with the disconnection, relocation, and reinstallation of IT hardware (PCs, monitors, peripherals, printers) Set up and test workstations, meeting room equipment, and network connections Troubleshoot hardware, software, and connectivity issues Log, track, and resolve support requests in line with SLAs Work closely with facilities, vendors, and internal IT teams during the move Required Skills & Experience: Previous experience in an IT Support / Service Desk / Desktop Support role Strong knowledge of Windows OS, Microsoft 365, and standard office hardware Hands-on experience with hardware moves, installations, or office relocations Excellent customer service and communication skills Ability to work on-site full time and manage physical IT tasks
Jan 30, 2026
Contractor
Job Title: IT Support Analyst, Contract, Inside IR35 Location: Edinburgh (on-site, 5 days per week) Role Overview: We are seeking an IT Support Analyst to provide hands-on technical support during an office relocation in Edinburgh. The role will focus on end-user support, hardware setup, and assisting with the physical IT move to ensure minimal disruption to business operations. Key Responsibilities: Provide deskside IT support to users before, during, and after the office move Assist with the disconnection, relocation, and reinstallation of IT hardware (PCs, monitors, peripherals, printers) Set up and test workstations, meeting room equipment, and network connections Troubleshoot hardware, software, and connectivity issues Log, track, and resolve support requests in line with SLAs Work closely with facilities, vendors, and internal IT teams during the move Required Skills & Experience: Previous experience in an IT Support / Service Desk / Desktop Support role Strong knowledge of Windows OS, Microsoft 365, and standard office hardware Hands-on experience with hardware moves, installations, or office relocations Excellent customer service and communication skills Ability to work on-site full time and manage physical IT tasks
Job Title: Deskside Support Analyst Contract Type : Permanent, Full Time Salary: Up to £32,000 Office Location/Working Policy: Hybrid Working Hours: 8:00am - 4:00pm What to wear: Smart casual The Role: As Deskside Support Analyst you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of desktop systems, and optimizing the performance of Windows-based environments. You will also identify and suggest improvements to processes and procedures used by the Tech Bar to keep our customer satisfied. The role is full time onsite with face-to-face communications with users and the client. Role Responsibilities: Provide first-level technical support to end-users for hardware, software, and network-related issues. Install, configure, and maintain desktop systems, including Windows operating systems and Microsoft applications. Respond to service requests and incidents in a timely manner, ensuring a high level of customer satisfaction. Administer and support Windows operating systems, including installation, configuration, and troubleshooting. Implement security updates, patches, and system upgrades to ensure the stability and security of desktop environments. Experience with Microsoft Active Directory, Group Policy, and user account management. Familiarity with Microsoft collaboration tools such as Teams and SharePoint. Diagnose and resolve technical issues related to desktop systems, applications, and peripherals. Conduct root cause analysis for recurring problems and implement preventive measures. Maintain accurate documentation for configuration, troubleshooting procedures, and support processes. Create user guides and training materials for end-users. Clearly communicate technical information to non-technical users. Collaborate with other IT teams to escalate and resolve complex issues. Position is full time on-site based. Key Skills: Proven experience in desktop support roles with a focus on Windows environments. Strong working knowledge of Microsoft technologies, including Active Directory, Entra ID and Microsoft InTune. Proficiency in Windows 11 operating systems. Solid understanding of Microsoft Office Suite and Office 365. Experience with troubleshooting hardware and software issues. Excellent customer service and interpersonal skills. Ability to work effectively in a team-oriented environment. Ability to adapt to evolving technologies and learn new skills quickly. Certification (eg Microsoft MS-900, AZ-900, 365 Certified. CompTIA A+, Network+. ITIL 4 Foundation) would be an advantage. The Interview Process Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team - for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Jan 30, 2026
Full time
Job Title: Deskside Support Analyst Contract Type : Permanent, Full Time Salary: Up to £32,000 Office Location/Working Policy: Hybrid Working Hours: 8:00am - 4:00pm What to wear: Smart casual The Role: As Deskside Support Analyst you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of desktop systems, and optimizing the performance of Windows-based environments. You will also identify and suggest improvements to processes and procedures used by the Tech Bar to keep our customer satisfied. The role is full time onsite with face-to-face communications with users and the client. Role Responsibilities: Provide first-level technical support to end-users for hardware, software, and network-related issues. Install, configure, and maintain desktop systems, including Windows operating systems and Microsoft applications. Respond to service requests and incidents in a timely manner, ensuring a high level of customer satisfaction. Administer and support Windows operating systems, including installation, configuration, and troubleshooting. Implement security updates, patches, and system upgrades to ensure the stability and security of desktop environments. Experience with Microsoft Active Directory, Group Policy, and user account management. Familiarity with Microsoft collaboration tools such as Teams and SharePoint. Diagnose and resolve technical issues related to desktop systems, applications, and peripherals. Conduct root cause analysis for recurring problems and implement preventive measures. Maintain accurate documentation for configuration, troubleshooting procedures, and support processes. Create user guides and training materials for end-users. Clearly communicate technical information to non-technical users. Collaborate with other IT teams to escalate and resolve complex issues. Position is full time on-site based. Key Skills: Proven experience in desktop support roles with a focus on Windows environments. Strong working knowledge of Microsoft technologies, including Active Directory, Entra ID and Microsoft InTune. Proficiency in Windows 11 operating systems. Solid understanding of Microsoft Office Suite and Office 365. Experience with troubleshooting hardware and software issues. Excellent customer service and interpersonal skills. Ability to work effectively in a team-oriented environment. Ability to adapt to evolving technologies and learn new skills quickly. Certification (eg Microsoft MS-900, AZ-900, 365 Certified. CompTIA A+, Network+. ITIL 4 Foundation) would be an advantage. The Interview Process Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don't leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team - for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Your new company An excellent opportunity has arisen for an experienced 2nd Line Engineer ideally with experience at a supervisory/team lead level, to join our customer, based in Salisbury. The IT function is central to enabling colleagues across the organisation to deliver critical services. This is a permanent position offering hybrid working (2-3 days a week). Your new role As 2nd Line Support (Team Lead), you will oversee a team of 1st Line Support Analysts, ensuring the effective delivery of IT support services across the business. You will be responsible for the day-to-day operation of the IT service desk, acting as a technical escalation point for complex and high-priority incidents and ensuring consistently high levels of customer satisfaction. You will oversee team performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation and knowledge articles, and ensure the service desk remains aligned with industry best practice. What you'll need to succeed To be successful in this role, you will have previous experience as a 2nd Line Engineer, ideally in a lead role, or at least with some supervisory experience. You will act as the lead for MDM and be the go-to person for issues relating to InTune. Ideally, you will have an ITIL Foundation, (or at least 1 years demonstrable experience following ITIL processes as this is a key area you will lead the team on), following service management disciplines, processes, and toolsets. You will be confident engaging with a wide range of stakeholders and have a strong customer service mindset. Adaptability is essential as you'll be dealing with users of varying technical ability across the organisation. Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management is also essential. Due to the nature of the organisation, you must be eligible to undertake BPSS and SC clearance is essential. What you'll get in return Salary up to £40,000 depending on experience, hybrid working (after probation), 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. You will join an organisation that places strong emphasis on integrity, collaboration, and customer focus. This is an opportunity to play a key role within a business supporting delivery of critical services across the UK. What you need to do now If you're interested in this role and would like to find out more, please apply now or contact Hays for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jan 29, 2026
Full time
Your new company An excellent opportunity has arisen for an experienced 2nd Line Engineer ideally with experience at a supervisory/team lead level, to join our customer, based in Salisbury. The IT function is central to enabling colleagues across the organisation to deliver critical services. This is a permanent position offering hybrid working (2-3 days a week). Your new role As 2nd Line Support (Team Lead), you will oversee a team of 1st Line Support Analysts, ensuring the effective delivery of IT support services across the business. You will be responsible for the day-to-day operation of the IT service desk, acting as a technical escalation point for complex and high-priority incidents and ensuring consistently high levels of customer satisfaction. You will oversee team performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation and knowledge articles, and ensure the service desk remains aligned with industry best practice. What you'll need to succeed To be successful in this role, you will have previous experience as a 2nd Line Engineer, ideally in a lead role, or at least with some supervisory experience. You will act as the lead for MDM and be the go-to person for issues relating to InTune. Ideally, you will have an ITIL Foundation, (or at least 1 years demonstrable experience following ITIL processes as this is a key area you will lead the team on), following service management disciplines, processes, and toolsets. You will be confident engaging with a wide range of stakeholders and have a strong customer service mindset. Adaptability is essential as you'll be dealing with users of varying technical ability across the organisation. Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management is also essential. Due to the nature of the organisation, you must be eligible to undertake BPSS and SC clearance is essential. What you'll get in return Salary up to £40,000 depending on experience, hybrid working (after probation), 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. You will join an organisation that places strong emphasis on integrity, collaboration, and customer focus. This is an opportunity to play a key role within a business supporting delivery of critical services across the UK. What you need to do now If you're interested in this role and would like to find out more, please apply now or contact Hays for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
About the opportunity Are you ready to build the backbone of the digital world? Netcom Training s fully-funded Digital Support course (Level 3) is designed to launch your career in IT Infrastructure and Cloud Services. This isn't just about resetting passwords. You will gain hands-on technical skills in designing network infrastructure, configuring cloud models (IaaS, PaaS, SaaS) and securing organisational data. Whether you want to work as a Digital Support Technician or a Junior Data Analyst , this course offers a portfolio-based assessment with no exams, ensuring you are judged on your practical ability to do the job. Complete the training and secure a guaranteed interview to kickstart your career. Course Details Start Date: 02/02 Duration: 16 weeks Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six key modules: Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools and vulnerability assessments. IT Support: Manage helpdesk tickets, resolve technical issues and configure operating systems. Data Management: Source, cleanse and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio and secure your guaranteed interview.
Jan 29, 2026
Full time
About the opportunity Are you ready to build the backbone of the digital world? Netcom Training s fully-funded Digital Support course (Level 3) is designed to launch your career in IT Infrastructure and Cloud Services. This isn't just about resetting passwords. You will gain hands-on technical skills in designing network infrastructure, configuring cloud models (IaaS, PaaS, SaaS) and securing organisational data. Whether you want to work as a Digital Support Technician or a Junior Data Analyst , this course offers a portfolio-based assessment with no exams, ensuring you are judged on your practical ability to do the job. Complete the training and secure a guaranteed interview to kickstart your career. Course Details Start Date: 02/02 Duration: 16 weeks Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six key modules: Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools and vulnerability assessments. IT Support: Manage helpdesk tickets, resolve technical issues and configure operating systems. Data Management: Source, cleanse and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio and secure your guaranteed interview.
Third Nexus Group Limited
Chalfont St. Peter, Buckinghamshire
Technical Support Analyst Gerrards Cross Perm Up to £37,000pa Roles & Responsibilities We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client s implementation and ensure that the activities are performed in a timely, high-quality manner. We are a friendly and open-minded team, and we re looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Requirements The role is technical, so an IT qualification/degree is required Knowledge and experience with the following Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn Experience working with service desk ticketing tools (Jira) Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
Jan 29, 2026
Full time
Technical Support Analyst Gerrards Cross Perm Up to £37,000pa Roles & Responsibilities We develop and support solutions that can help the NHS in making data-driven decisions, enable front-line healthcare workers in making safer, more informed, decisions, and empower patients to better engage with their own care. We are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products. You will be focusing on working directly with our customers to identify the necessary activities required to complete each client s implementation and ensure that the activities are performed in a timely, high-quality manner. We are a friendly and open-minded team, and we re looking for people who will thrive by collaborating and implementing improvements to our approach to support. Roles & Responsibilities Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. Requirements The role is technical, so an IT qualification/degree is required Knowledge and experience with the following Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn Experience working with service desk ticketing tools (Jira) Work effectively with a high degree of autonomy Excellent interpersonal and communication skills and enjoy working in a fast-paced environment
Elevate Technology Group Ltd
Chalfont St. Peter, Buckinghamshire
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
Jan 28, 2026
Full time
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
Apprentice Junior IT Service Desk Analyst Gateshead Are you passionate about computers and interested in a career in IT? Join our hands-on and supportive IT department! Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technically minded and aspires to develop a career within the IT sector. As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices. No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including: An Introduction & Core IT Essentials Networking Components & Problem Solving Cloud & IT Security Principles Operating Systems & Wireless Networks Basics of Coding & Scripting (HTML & Linux) As an Apprentice Junior IT Service Desk Analyst, you ll be responsible for: First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions. Administration and support with IT assets and equipment including iPads, laptops and mobile phones. Support on IT projects when required As an Apprentice Junior IT Service Desk Analyst, you ll have: Good attributes to work as part of a team Logical and structured approach, with an ability to problem solve Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail Information Communications Technician Training You will undertake ICT Support Technician Level 3 qualification training. In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
Jan 28, 2026
Full time
Apprentice Junior IT Service Desk Analyst Gateshead Are you passionate about computers and interested in a career in IT? Join our hands-on and supportive IT department! Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technically minded and aspires to develop a career within the IT sector. As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices. No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including: An Introduction & Core IT Essentials Networking Components & Problem Solving Cloud & IT Security Principles Operating Systems & Wireless Networks Basics of Coding & Scripting (HTML & Linux) As an Apprentice Junior IT Service Desk Analyst, you ll be responsible for: First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions. Administration and support with IT assets and equipment including iPads, laptops and mobile phones. Support on IT projects when required As an Apprentice Junior IT Service Desk Analyst, you ll have: Good attributes to work as part of a team Logical and structured approach, with an ability to problem solve Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail Information Communications Technician Training You will undertake ICT Support Technician Level 3 qualification training. In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage. These modules are designed to jump-start your career and make you stand out in an increasingly competitive field. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support Life assurance cover 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security clearance (DBS) is required for this role.
STELLAR SELECT
Letchworth Garden City, Hertfordshire
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Jan 28, 2026
Full time
Job Title: IT Support Analyst Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks) Salary: On Application Hours: Monday - Friday 9 am - 5 pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee) 26 days holiday plus bank holidays, and a day off for your birthday Discretionary Bonus Scheme & Annual salary reviews Paid sick leave & Digital GP 24/7 Private Health Insurance, Critical Illness Insurance & Dental Cover Income Protection Enhanced maternity, paternity and shared parental leave Menopause support Paid Carers leave Charity Day Employee Assistance Programme Cycle2work Scheme Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days. About our client and the role of IT Support Analyst: Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation. They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal Support, contribute to, and lead IT projects as required Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies Deliver IT training, including new joiner inductions and ongoing user training Support and mentor junior team members through knowledge sharing Experience and skills required for the role of IT Support Analyst: 3-5 years' experience in an IT support role Microsoft (or similar) certifications are desirable Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD Knowledge of the UK banking or financial services environment Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics Ability to prioritise workload, work independently, and remain self-motivated Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users High attention to detail with a proactive, can-do attitude For more information regarding the role of IT Support Analyst please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
IT/Software Support Engineer Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to 30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst / Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialise in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting / fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support / application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite, MS Dynamics etc) Strong communicator / customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jan 27, 2026
Full time
IT/Software Support Engineer Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to 30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst / Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialise in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting / fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support / application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite, MS Dynamics etc) Strong communicator / customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Architect for Data Center Projects - ( 189845 ) About Us At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well known for adding beauty and structure to communities through high performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. HDR was ranked among the "Top 30 Data Center Architecture + AE Firms" in BD+C's "2022 Giants 400" report - the list of the largest architecture, engineering and construction firms in the United States. Primary Responsibilities In the role of Architect Data Center Projects, we'll count on you to: Have recent experience working on diverse and complex infrastructure projects (including data centre, mission critical and science/technology). Evaluate, select and apply standard architectural techniques, procedures and criteria using judgment for minor adaptations and modifications Perform assignments with specific objectives, requiring investigation of a limited set of variables Follow instructions on specific assignment objectives, complex features and possible solutions Perform architectural assignments with direction, but without immediate supervision and with limited design responsibility Recommend and select procedures Write reports and specification covering architectural matters Perform other duties as needed You'll be working closely with the multi disciplinary design teams, clients, and contractors in the UK and Europe. Required Requirements Bachelor's degree in Architecture or closely related field Registered Architect (ARB) A minimum of 3-5 years practical and industry experience Proficient in use of Autodesk Revit and familiarity with related tools and process Strong leadership, communication and relationship management skills Excellent analytical and critical thinking skills Excellent collaboration skills, good self organisation and strong ability to work in a team environment. Ability to multi task, prioritise and meet tight deadlines. An attitude and commitment to being an active participant of our employee owned culture is necessary. Preferred Qualifications Master's degree in Architecture Experience and/or interest in sustainable design/LEED Knowledge of Photoshop, Illustrator, and SketchUp Rhino and Grasshopper experience Required Qualifications Bachelor's degree in Architecture or closely related field A minimum of 3 years experience Registered Architect Experience with Microsoft Office (Word, Excel, Project) Strong leadership, communication and relationship management skills Excellent analytical and problem solving skills Proficient in use of Autodesk Revit and familiarity with related tools and process Demonstrated graphic presentation skills An attitude and commitment to being an active participant of our employee owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. Primary Location United Kingdom-England-London Schedule Full time Employee Status Regular Job Posting At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
Jan 27, 2026
Full time
Architect for Data Center Projects - ( 189845 ) About Us At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well known for adding beauty and structure to communities through high performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward. HDR was ranked among the "Top 30 Data Center Architecture + AE Firms" in BD+C's "2022 Giants 400" report - the list of the largest architecture, engineering and construction firms in the United States. Primary Responsibilities In the role of Architect Data Center Projects, we'll count on you to: Have recent experience working on diverse and complex infrastructure projects (including data centre, mission critical and science/technology). Evaluate, select and apply standard architectural techniques, procedures and criteria using judgment for minor adaptations and modifications Perform assignments with specific objectives, requiring investigation of a limited set of variables Follow instructions on specific assignment objectives, complex features and possible solutions Perform architectural assignments with direction, but without immediate supervision and with limited design responsibility Recommend and select procedures Write reports and specification covering architectural matters Perform other duties as needed You'll be working closely with the multi disciplinary design teams, clients, and contractors in the UK and Europe. Required Requirements Bachelor's degree in Architecture or closely related field Registered Architect (ARB) A minimum of 3-5 years practical and industry experience Proficient in use of Autodesk Revit and familiarity with related tools and process Strong leadership, communication and relationship management skills Excellent analytical and critical thinking skills Excellent collaboration skills, good self organisation and strong ability to work in a team environment. Ability to multi task, prioritise and meet tight deadlines. An attitude and commitment to being an active participant of our employee owned culture is necessary. Preferred Qualifications Master's degree in Architecture Experience and/or interest in sustainable design/LEED Knowledge of Photoshop, Illustrator, and SketchUp Rhino and Grasshopper experience Required Qualifications Bachelor's degree in Architecture or closely related field A minimum of 3 years experience Registered Architect Experience with Microsoft Office (Word, Excel, Project) Strong leadership, communication and relationship management skills Excellent analytical and problem solving skills Proficient in use of Autodesk Revit and familiarity with related tools and process Demonstrated graphic presentation skills An attitude and commitment to being an active participant of our employee owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. Primary Location United Kingdom-England-London Schedule Full time Employee Status Regular Job Posting At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
IT Support Analyst, Salisbury/Hybrid, 30K-35K (Must be eligible for Security Clearance - min 5 years UK residency) We ' re looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's life cycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Jan 27, 2026
Full time
IT Support Analyst, Salisbury/Hybrid, 30K-35K (Must be eligible for Security Clearance - min 5 years UK residency) We ' re looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person. What You'll Do: Provide IT support to users via the IT Service Desk Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset's life cycle. Experience/Skills You'll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed/hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Your new company A rapidly expanding organisation within the financial services sector is seeking an Operational Support Analyst to join its Operations team. This business invests significantly in technology, operational excellence, and employee development, offering strong potential for growth and progression. Your new role As an Operational Support Analyst, you will support the Operations, Underwriting and IT teams across a wide range of technical and administrative activities. You will help deliver operational initiatives, resolve system issues, provide IT support, and contribute to process improvements and reporting. In this role, you will provide 1st-line IT and desktop support to internal users, which includes tasks such as preparing laptops, installing software, managing printers and assisting with upgrades. You will manage and maintain IT assets by working closely with third-party suppliers. You will be responsible for conducting IT audits and supporting processes related to joiners and leavers, user access reviews, distribution group management and technical notification channels. You will resolve system-related queries by managing support tickets and will also deliver basic systems training to business users. Additionally, you will assist the Systems Administrator with Disaster Recovery and Business Continuity activities, as well as support SharePoint administration tasks. You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. You will process agency transfer requests and reconcile underwriting transactions with internal databases. You will work with both the Operations Manager and the Compliance team to maintain the agency management process. You will produce daily monitoring reports for the underwriting teams and support Regional Directors by providing administrative assistance where needed. You will also manage system reference data mappings and set up CRM information as required. What you'll need to succeed To succeed in this role, you will need excellent planning and organisational skills, along with the ability to build strong working relationships. You should demonstrate a commitment to collaborative working, hold yourself accountable for your work and show strong attention to detail. You will need excellent written and verbal communication skills and the ability to adapt to new challenges. You must be proficient in Microsoft Word and Excel, understand the Software Development Life Cycle and have exposure to defect management and Agile methodologies. You should be comfortable working with third-party technology providers and experienced in providing basic technical support. You will also need experience using support ticketing systems and have familiarity with T-SQL or MySQL and Business Process Management tools. It would be advantageous if you have an understanding of the UK general insurance market or MGA operations, experience with policy administration systems, or knowledge of DevOps practices. Experience with scripting languages such as Python, automating business processes using AI or working within a PMO environment would also be beneficial. You should have 1-2 years of experience in a technical or operational support role, ideally within financial services, and be educated to degree level. Holding or working towards a Cert CII qualification would be an added advantage. What you'll get in return In return, you will receive a competitive salary of up to £45,000 along with a generous private healthcare package and pension scheme. You will also have access to excellent development opportunities within a business that continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jan 27, 2026
Full time
Your new company A rapidly expanding organisation within the financial services sector is seeking an Operational Support Analyst to join its Operations team. This business invests significantly in technology, operational excellence, and employee development, offering strong potential for growth and progression. Your new role As an Operational Support Analyst, you will support the Operations, Underwriting and IT teams across a wide range of technical and administrative activities. You will help deliver operational initiatives, resolve system issues, provide IT support, and contribute to process improvements and reporting. In this role, you will provide 1st-line IT and desktop support to internal users, which includes tasks such as preparing laptops, installing software, managing printers and assisting with upgrades. You will manage and maintain IT assets by working closely with third-party suppliers. You will be responsible for conducting IT audits and supporting processes related to joiners and leavers, user access reviews, distribution group management and technical notification channels. You will resolve system-related queries by managing support tickets and will also deliver basic systems training to business users. Additionally, you will assist the Systems Administrator with Disaster Recovery and Business Continuity activities, as well as support SharePoint administration tasks. You will help the accounts department by resolving account queries and will manage the support inbox to ensure all queries remain within SLA timescales. You will set up new brokers on the system, including managing logins, system configuration and providing introductory training to both internal and external users. You will process agency transfer requests and reconcile underwriting transactions with internal databases. You will work with both the Operations Manager and the Compliance team to maintain the agency management process. You will produce daily monitoring reports for the underwriting teams and support Regional Directors by providing administrative assistance where needed. You will also manage system reference data mappings and set up CRM information as required. What you'll need to succeed To succeed in this role, you will need excellent planning and organisational skills, along with the ability to build strong working relationships. You should demonstrate a commitment to collaborative working, hold yourself accountable for your work and show strong attention to detail. You will need excellent written and verbal communication skills and the ability to adapt to new challenges. You must be proficient in Microsoft Word and Excel, understand the Software Development Life Cycle and have exposure to defect management and Agile methodologies. You should be comfortable working with third-party technology providers and experienced in providing basic technical support. You will also need experience using support ticketing systems and have familiarity with T-SQL or MySQL and Business Process Management tools. It would be advantageous if you have an understanding of the UK general insurance market or MGA operations, experience with policy administration systems, or knowledge of DevOps practices. Experience with scripting languages such as Python, automating business processes using AI or working within a PMO environment would also be beneficial. You should have 1-2 years of experience in a technical or operational support role, ideally within financial services, and be educated to degree level. Holding or working towards a Cert CII qualification would be an added advantage. What you'll get in return In return, you will receive a competitive salary of up to £45,000 along with a generous private healthcare package and pension scheme. You will also have access to excellent development opportunities within a business that continues to grow. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows. Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end to end solutions designed to help small businesses reach their potential. We are currently seeking a customer focused and commercially minded individual to join this team in the role of Agriculture Relationship Support Analyst. Role Overview The role of the Agriculture Relationship Support Analyst is to assist the Agriculture Directors by building strong relationships and carrying out existing and prospective customer needs. The successful candidate will be responsible for carrying out customer research, financial and credit analysis and helping to prepare for customer meetings. Other duties will include coordinating credit applications or renewals, risk escalation management while acting as the focal point for Agriculture Clients when necessary. Responsibilities Provide support to the Agriculture Directors (ADs) enabling them to optimise the potential value of client relationships, improve client engagement and deliver appropriate solutions for customers Enable proactive client management by attending customer meetings with the ADs as necessary, and acting as the first point of contact for customers on daily credit related enquiries Support the ADs with daily activities including client planning and documentation, coordination with product partners and ensuring data and call reports are updated accurately and in a timely manner Undertake financial, credit and profitability analysis, and prepare credit applications Monitor credit risk, including concern lists and credit control reports while analysing management information Qualifications An understanding of Microsoft 365 including Word, Excel and PowerPoint would be advantageous An understanding of Financial Accounts and Business Structures in order to interpret, analyse and assess credit risks Strong organisational skills with ability to multi task and work under pressure Excellent written and verbal communication skills enabling productive and clear dialogue with customers and stakeholders A track record of building and maintaining strong client relationships This role is a hybrid role, that can be based in Edinburgh, Belfast or Glasgow. Benefits Private healthcare for all UK based employees Enhanced maternity and adoption pay and support when you return to work A contributory pension scheme with a generous employer contribution Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Jan 26, 2026
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Our Commercial Banking business serves over a million customers across more than 50 markets, ranging from small enterprises focused primarily on their home markets, through to corporates operating across borders. Whether it is working capital, term loans, trade finance or payments and cash management solutions, we provide the tools and expertise that businesses need to thrive. As the cornerstone of the HSBC Group, we give businesses access to a geographic network covering more than 90% of global trade and capital flows. Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end to end solutions designed to help small businesses reach their potential. We are currently seeking a customer focused and commercially minded individual to join this team in the role of Agriculture Relationship Support Analyst. Role Overview The role of the Agriculture Relationship Support Analyst is to assist the Agriculture Directors by building strong relationships and carrying out existing and prospective customer needs. The successful candidate will be responsible for carrying out customer research, financial and credit analysis and helping to prepare for customer meetings. Other duties will include coordinating credit applications or renewals, risk escalation management while acting as the focal point for Agriculture Clients when necessary. Responsibilities Provide support to the Agriculture Directors (ADs) enabling them to optimise the potential value of client relationships, improve client engagement and deliver appropriate solutions for customers Enable proactive client management by attending customer meetings with the ADs as necessary, and acting as the first point of contact for customers on daily credit related enquiries Support the ADs with daily activities including client planning and documentation, coordination with product partners and ensuring data and call reports are updated accurately and in a timely manner Undertake financial, credit and profitability analysis, and prepare credit applications Monitor credit risk, including concern lists and credit control reports while analysing management information Qualifications An understanding of Microsoft 365 including Word, Excel and PowerPoint would be advantageous An understanding of Financial Accounts and Business Structures in order to interpret, analyse and assess credit risks Strong organisational skills with ability to multi task and work under pressure Excellent written and verbal communication skills enabling productive and clear dialogue with customers and stakeholders A track record of building and maintaining strong client relationships This role is a hybrid role, that can be based in Edinburgh, Belfast or Glasgow. Benefits Private healthcare for all UK based employees Enhanced maternity and adoption pay and support when you return to work A contributory pension scheme with a generous employer contribution Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Jan 25, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Jan 24, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Senior Foresight Analyst Application Deadline: 30 January 2026 Department: Applied Foresight Employment Type: Full Time Location: The Future Laboratory London Reporting To: Fiona Harkin Compensation: £40,000 / year What will shape the future of discovery? What's the value of culture to brands? How will AI change our world? These are the kinds of challenges our clients at The Future Laboratory expect us to prepare them for. We're looking for a Senior Foresight Analyst who has a fresh view on these questions - one who is informed, a strategic thinker, commercially savvy and, above all, deeply curious. This is an opportunity to join The Future Laboratory's Foresight team, working predominantly on our industry-leading consumer insight and trends intelligence platform, LS:N Global. As a Senior Foresight Analyst you'll be an experienced communicator, able to uncover new ideas and opportunities, distil and analyse them - and then communicate their relevance effectively to our clients. This is not an entry level role. We're looking for a new team member with at least 3-4 years' experience working in - and proven knowledge of - the Branding & Marketing, Culture, Media & Entertainment, and Technology & Gaming sectors. Even if you don't have direct experience in all of the above, you'll be able to apply your analytical mind across multiple other sectors and have a keen interest in consumer behaviours - and the key challenges facing our clients now and in the future. You'll be working in a fast-paced environment as part of a dedicated team with varied skillsets, but all bringing a unique way of thinking to The Future Laboratory as we shape the business of consumer foresight and maintain our reputation for offering market leading insight, trends and expert viewpoints on our possible, potential and preferred futures. You'll work alongside your fellow Strategic Foresight Analyst, who leads our expertise on Luxury, Retail and Fashion, to build out our Consumer Engagement offer. At The Future Laboratory's intelligence platform, we track the consumer journey by first understanding future mindsets and behaviours, then pinpointing the opportunities for new lifestyle products and services rising to meet these future consumer mindsets, and the innovative strategies engaging future consumers with these products and services. Summary of company: The Future Laboratory is one of the world's most renowned futures consultancies. We exist to help our clients make a better future happen for their businesses by providing them with the strategic foresight they need today to make secure decisions about their future prosperity. Our suite of products and services help clients to do three things: Identify their needs and engage with their future customers or consumers Build and future proof brands Identify and prioritise opportunities for innovating their products, services, experiences or work environment The Future Laboratory is built on six core principles, or values, which define both the ethos of the business and the way we conduct ourselves as professionals: inspiring, enlightened, progressive, empowering, collaborative and fearless. Key Responsibilities Source, research and write analysis for our consumer insight and trends intelligence platform LS:N Global to daily and weekly deadlines Be responsible for three sector specialisms - for this role we require a candidate with proven knowledge and experience of the Branding & Marketing, Culture & Media, Tech, Entertainment, Gaming and Digital Spaces sectors. This involves leading planning, researching and writing on these sectors and acting as an expert on them for the wider business Lead on one two macrotrend reports per year, according to our Report Schedule which runs parallel to LS:N Global's week by week analysis requirements, and which are offered on The Future Laboratory's shop. Be a section editor for minimum of one section on the website, commissioning and editing all copy for that section Pitch stories for daily news reportage as well as longer form features including speculative scenarios and original series Arrange meetings with thought leaders/ industry experts Propose and report on industry events, as required Present at in house TFL events as well as externally to clients Write compelling, rigorously researched analysis and report content Know, understand and refer to the four key questions of LS:N Global: what's new? what's next? who's doing this? how is this affecting what consumers are thinking and doing now and in future, especially in relation to how they engage with brands? Why does it matter to our subscribers/clients Work with a project manager to effectively manage your time and record accurately on time sheets Work on client projects when needed from a trends, insights and analysis perspective Work on commissioning and expanding our global network of freelancers and contributors Contribute to the wider The Future Laboratory team knowledge at annual internal trends days presentations, understanding the work of our Applied Foresight and Strategy teams, and supporting our 'One TFL' approach to business. Skills, Knowledge and Expertise Ability to lead, coach and mentor more junior members of the team An intuitive ability to identify and monitor global shifts in the lifestyle industries, from retail to branding, marketing and communications to innovation and design A good understanding of the value of Foresight for today's businesses An excellent cross sector thinker, with specific sector experience Excellent communication skills, with the ability to communicate ideas and information within the Foresight team, and externally to clients and contacts Natural ability to build and develop relationships, with a network of contacts in relevant sectors - both in PR and applied business Full of ideas and information, taking ownership of developing ideas from observation to execution, emphasising their implications for brands and consumers A strategic approach to stories. You should always be on the pulse and interested in what's new and next across the lifestyle sectors - and why it matters to our clients Excellent desk research, field research and interviewing skills Ability to constructively incorporate feedback from editors, and actively turn challenging feedback into positive story outcomes Experience and interest in presenting Experience working with digital content and CMS Ability to multi task and work across several projects simultaneously You may have worked at a respected editorial title or similar consultancy Ideally you will have a deep and wide network of contacts across the lifestyle industries Benefits From your first day at The Future Laboratory, you can expect to enjoy the following benefits: Flexible & hybrid working Socials Summer Fridays Christmas Break Matched employee pension contributions up to 5% Employee Assistance Programme Life Assurance Bereavement counselling And after you pass your probation: Dental scheme Birthday leave Learning bursary Eye care Flu jabs Holiday purchase
Jan 24, 2026
Full time
Senior Foresight Analyst Application Deadline: 30 January 2026 Department: Applied Foresight Employment Type: Full Time Location: The Future Laboratory London Reporting To: Fiona Harkin Compensation: £40,000 / year What will shape the future of discovery? What's the value of culture to brands? How will AI change our world? These are the kinds of challenges our clients at The Future Laboratory expect us to prepare them for. We're looking for a Senior Foresight Analyst who has a fresh view on these questions - one who is informed, a strategic thinker, commercially savvy and, above all, deeply curious. This is an opportunity to join The Future Laboratory's Foresight team, working predominantly on our industry-leading consumer insight and trends intelligence platform, LS:N Global. As a Senior Foresight Analyst you'll be an experienced communicator, able to uncover new ideas and opportunities, distil and analyse them - and then communicate their relevance effectively to our clients. This is not an entry level role. We're looking for a new team member with at least 3-4 years' experience working in - and proven knowledge of - the Branding & Marketing, Culture, Media & Entertainment, and Technology & Gaming sectors. Even if you don't have direct experience in all of the above, you'll be able to apply your analytical mind across multiple other sectors and have a keen interest in consumer behaviours - and the key challenges facing our clients now and in the future. You'll be working in a fast-paced environment as part of a dedicated team with varied skillsets, but all bringing a unique way of thinking to The Future Laboratory as we shape the business of consumer foresight and maintain our reputation for offering market leading insight, trends and expert viewpoints on our possible, potential and preferred futures. You'll work alongside your fellow Strategic Foresight Analyst, who leads our expertise on Luxury, Retail and Fashion, to build out our Consumer Engagement offer. At The Future Laboratory's intelligence platform, we track the consumer journey by first understanding future mindsets and behaviours, then pinpointing the opportunities for new lifestyle products and services rising to meet these future consumer mindsets, and the innovative strategies engaging future consumers with these products and services. Summary of company: The Future Laboratory is one of the world's most renowned futures consultancies. We exist to help our clients make a better future happen for their businesses by providing them with the strategic foresight they need today to make secure decisions about their future prosperity. Our suite of products and services help clients to do three things: Identify their needs and engage with their future customers or consumers Build and future proof brands Identify and prioritise opportunities for innovating their products, services, experiences or work environment The Future Laboratory is built on six core principles, or values, which define both the ethos of the business and the way we conduct ourselves as professionals: inspiring, enlightened, progressive, empowering, collaborative and fearless. Key Responsibilities Source, research and write analysis for our consumer insight and trends intelligence platform LS:N Global to daily and weekly deadlines Be responsible for three sector specialisms - for this role we require a candidate with proven knowledge and experience of the Branding & Marketing, Culture & Media, Tech, Entertainment, Gaming and Digital Spaces sectors. This involves leading planning, researching and writing on these sectors and acting as an expert on them for the wider business Lead on one two macrotrend reports per year, according to our Report Schedule which runs parallel to LS:N Global's week by week analysis requirements, and which are offered on The Future Laboratory's shop. Be a section editor for minimum of one section on the website, commissioning and editing all copy for that section Pitch stories for daily news reportage as well as longer form features including speculative scenarios and original series Arrange meetings with thought leaders/ industry experts Propose and report on industry events, as required Present at in house TFL events as well as externally to clients Write compelling, rigorously researched analysis and report content Know, understand and refer to the four key questions of LS:N Global: what's new? what's next? who's doing this? how is this affecting what consumers are thinking and doing now and in future, especially in relation to how they engage with brands? Why does it matter to our subscribers/clients Work with a project manager to effectively manage your time and record accurately on time sheets Work on client projects when needed from a trends, insights and analysis perspective Work on commissioning and expanding our global network of freelancers and contributors Contribute to the wider The Future Laboratory team knowledge at annual internal trends days presentations, understanding the work of our Applied Foresight and Strategy teams, and supporting our 'One TFL' approach to business. Skills, Knowledge and Expertise Ability to lead, coach and mentor more junior members of the team An intuitive ability to identify and monitor global shifts in the lifestyle industries, from retail to branding, marketing and communications to innovation and design A good understanding of the value of Foresight for today's businesses An excellent cross sector thinker, with specific sector experience Excellent communication skills, with the ability to communicate ideas and information within the Foresight team, and externally to clients and contacts Natural ability to build and develop relationships, with a network of contacts in relevant sectors - both in PR and applied business Full of ideas and information, taking ownership of developing ideas from observation to execution, emphasising their implications for brands and consumers A strategic approach to stories. You should always be on the pulse and interested in what's new and next across the lifestyle sectors - and why it matters to our clients Excellent desk research, field research and interviewing skills Ability to constructively incorporate feedback from editors, and actively turn challenging feedback into positive story outcomes Experience and interest in presenting Experience working with digital content and CMS Ability to multi task and work across several projects simultaneously You may have worked at a respected editorial title or similar consultancy Ideally you will have a deep and wide network of contacts across the lifestyle industries Benefits From your first day at The Future Laboratory, you can expect to enjoy the following benefits: Flexible & hybrid working Socials Summer Fridays Christmas Break Matched employee pension contributions up to 5% Employee Assistance Programme Life Assurance Bereavement counselling And after you pass your probation: Dental scheme Birthday leave Learning bursary Eye care Flu jabs Holiday purchase
