121 jobs found

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won't just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you're looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Burnley Office , commutable from Burnley, Blackburn, Accrington, Nelson, Colne, Bury, Preston, Skipton and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Camberley office, offering an easy commute from Woking, Basingstoke, Bracknell, Aldershot, Farnborough, Guildford, Reading, and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Bradford office, offering an easy commute from Leeds, Huddersfield, Halifax, Wakefield, Dewsbury, Batley, Keighley, Shipley, and surrounding West Yorkshire areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the process Monitor servers and systems to spot and respond to any issues, using our event management tools Assist specialist teams with resolving technical problems Follow set processes and guidelines to fix incidents and problems Provide updates on ongoing incidents, keeping everyone informed Contribute to updating knowledge articles, helping improve the service desk's efficiency Help generate reports using data from our service management system Support software rebuilds or deployments following system failures Help with software configuration and deployment tasks Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively Work on improving service quality by reviewing incidents and making suggestions for improvements Your skillset may include: Experience in customer-facing roles, ideally in technical support or service desk environments Demonstrate a proactive approach to challenges and can adapt quickly to new situations and technologies Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills Ability to identify simple ways to improve current processes and a willingness to suggest improvements Strong attention to detail with a growing ability to analyse and solve technical issues Comfortable learning new systems, applications, and tools If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Operations Centre Analyst 6 month contract Based in Havant Offering 20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Peterborough office, offering an easy commute from Stamford, Huntingdon, St Neots, Spalding, March, Corby, Kettering and surrounding areas. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

Are you a naturally curious Service Charge professional or housing specialist who enjoys getting out of the office? Join a leading national Housing Association in a varied role that combines analytical investigation with site visits, helping to ensure customers are charged fairly, accurately, and transparently. This isn't your typical finance or service charge role. You'll analyse complex data, investigate discrepancies, and visit housing schemes to make sure the information in the system reflects what's happening on the ground. Working closely with Housing, Finance, Asset Management, and external contractors, you'll play a key role in improving service charge accuracy while delivering a fair outcome for customers. As a Service Charge Analyst, you won t just crunch numbers, you will tell the story behind them. You will get the chance to travel to various housing schemes, verifying that the data on your screen matches the reality on the ground. Why you'll love this job: Competitive Salary: £35,000 - £36,000 per annum. Hybrid Working: 35-hour working week with just 2 days per week in the Stockton-on-Tees, offering an easy commute from Middlesbrough, Hartlepool, Redcar, Darlington, Hartlepool, Durham and surrounding areas in the Tees Valley. Generous Time Off: 28 days' annual leave plus bank holidays, your birthday off, and the option to buy or sell additional leave. Health & Wellbeing: Comprehensive health cash plan, plus a wide range of gym and retail discounts. Learning & Development: Ongoing training, access to a Leadership Academy, and excellent opportunities for long-term career progression. Financial Security: Excellent pension scheme, including defined benefit options, alongside life assurance for added peace of mind. What you'll be doing day to day is Reviewing and validating service charge schedules against tenancy agreements, leases, asset hierarchies, and occupancy records. Investigating service charge discrepancies, identifying genuine errors and ensuring over or undercharging is resolved appropriately. Visiting housing schemes nationally to verify assets, review service delivery, and ensure service charge data accurately reflects properties on site. Working closely with Housing, Finance, Asset Management, and external contractors to maintain accurate billing, improve processes, and future-proof service charge models. Producing reports and analysis that support decision-making, improve transparency, and ensure compliance with leasehold and tenancy obligations. We're looking for a Service Charge professional who has Proven experience managing or analysing service charges within the housing sector. A strong understanding of residential lease agreements, tenancy agreements, service charge apportionment, and the legal obligations surrounding them. Experience working collaboratively across internal teams and external stakeholders. Experience using Excel, housing management systems, and finance systems to manage and analyse service charge information. A full UK driving licence and willingness to travel to carry out site visits. If you re looking for more than just a desk-based service charge role and want the opportunity to combine analysis, investigation, and real property visits, this could be the role for you. Take the next step in your career and apply today.

IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.

Junior Systems Developer 28,000 - 35,000, Near Lewes, Monday to Friday 9am - 5:30pm, Permanent, 20 days holiday + bank holidays, Pension, Parking, Christmas Bonus The Role An opportunity has arisen for a Junior Systems Developer to join a growing technology-led business operating across multiple specialist brands. Working closely with the Director, the Junior Systems Developer will support the development, maintenance and improvement of websites, internal CRM systems and business applications used by customers, professionals and internal teams. This role offers the opportunity to gain exposure to software development, database management, web technologies and IT infrastructure within a supportive environment where training and development are actively encouraged. Supporting the maintenance and development of websites and web applications Assisting with improvements to internal CRM systems Investigating and resolving software and website issues Supporting the maintenance of databases and APIs Assisting with updates to desktop applications Providing first-line support for internal technical issues Supporting server and service monitoring activities Working closely with users to identify system improvements Taking part in testing and deployment of new functionality Learning new development tools and technologies as required Requirements The successful Junior Systems Developer will have a genuine interest in software development and technology, whether gained through education, self-study, personal projects or commercial experience. Exposure to HTML, C#, SQL databases or web development technologies would be highly desirable but not essential. Strong problem-solving skills, curiosity and a willingness to learn are more important than possessing a complete technical skillset. You will be comfortable communicating with colleagues, understanding user requirements and working within a small collaborative team. This role could suit someone who has worked as a Junior Developer, IT Support Developer or Software Support Analyst. Company Information You will be joining a well-established technology business that develops and manages a range of specialist web platforms and customer-facing systems. The organisation prides itself on maintaining a responsive in-house development function, allowing it to continually improve systems and services whilst supporting customers and employees effectively. The business offers a friendly, supportive working environment where genuine curiosity and initiative are highly valued. Package 28,000 - 35,000 salary 20 days holiday plus bank holidays Company pension scheme Annual discretionary Christmas bonus On-site parking Monthly team lunches Full training and development Exposure to a broad range of technologies Long-term career development opportunities Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. Maintain accurate IT asset records, user documentation and technical knowledge articles. Provide support across multiple office locations, with occasional travel between sites. What We're Looking For Previous experience in an IT Service Desk or IT Support role. Excellent customer service and communication skills. A proactive approach with strong problem-solving abilities. Confidence supporting users with varying levels of technical knowledge. Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota covering 8:00am - 6:00pm Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.

IT Support Analyst & Infrastructure Engineer 1st & 2nd Line Support, Networking and managment Opportunity to join a UK company who are leaders in the travel sector. Work includes: 1st & 2nd line desktop support Infrastructure support and management with O365, Intune, Azure Entra Networking Routers and connected devices Management of 3rd party suppliers Growth opportunities within the role include Azure DevOps (gain AZ 900 and upwards) Applications Support (Gain skills with SQL and more) Leadership of Junior Lead projects delivering high business impact Skills and experience required: Strong skills with Office 365, Intune, Azure Mid level Networking skills with Routers (e.g CISCO), worked with TCP/IP services etc Experience with Active Directory is beneficial but not essential Confidence to manage 3rd parties (e.g outsource support services) Customer Support friendly

2nd Line Support Engineer Poole £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Established company pension scheme. Access to health & wellness and employee rewards platforms. Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Ability to gain SC clearance. Interested? This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information.

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Italian fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!

Regional IT Support Analyst Annual Salary: upto 35,000 Location: Maidstone, UK Job Type: Permanent, Hybrid (minimum two days per week in-office) Contractual Hours: 37.5 hours per week As Regional IT Support Analyst your primary mission is to ensure timely and accurate support for employees in their day-to-day use of IT services and systems. This role involves a hybrid working model and occasional travel to other offices. Day-to-day of the role: Act as the first point of contact for all internal technical issues, providing timely, professional, and customer-focused support to employees across the region. Set up, configure, and prepare laptops and related equipment for new starters, ensuring they have the tools and access required from day one. Support the onboarding and offboarding process for staff, including account provisioning, equipment allocation and return, and coordination of access changes. Operate the regional IT helpdesk and assist employees in their day-to-day use of Corporate IT systems and services. Work independently, stay self-motivated, and maintain a positive approach while investigating issues and identifying effective solutions. Manage selected non-technical administrative tasks that support smooth IT operations and ensure required processes are completed accurately and on time. Coordinate with other departments to contact staff when needed and ensure operational activities are completed on time. Liaise with external vendors and service providers to keep requests, deliveries, and support activities progressing as required. Required Skills & Qualifications: Organised, analytical, and strong at troubleshooting. Customer-focused mindset. Ability to assess and prioritise support cases. Able to explain technical issues in business terms. Knowledge of ITIL principles and practices. Understanding of IT architecture. Adaptable and quick to learn new technologies. Desirable: ITIL certification, knowledge of Windows and Active Directory, endpoint devices and hardware, certificate, smart card, and key lifecycle management, networking fundamentals, and unified communications (Microsoft Teams, 3CX).

IT Service Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large multi-site estate. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring minimal disruption to business operations while delivering exceptional customer service. Key Responsibilities Provide 1st and 2nd Line IT support for EPOS systems and related technologies. Diagnose and resolve hardware, software, and network-related incidents. Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure. Log, track, and manage incidents through to resolution within agreed service levels. Escalate complex issues to relevant support teams when required. Communicate effectively with customers, providing regular updates and managing expectations. Contribute to continuous improvement initiatives and knowledge-sharing across the team. About You To be successful in this role, you will have: At least 1 year of experience working within an IT support or Service Desk environment. Previous experience in a customer-facing role with a strong focus on service delivery. Basic understanding of network troubleshooting, including WAN and LAN environments. Good knowledge of IT concepts, systems, and technical terminology. Strong analytical and problem-solving skills with a methodical approach to issue resolution. Excellent written and verbal communication skills. The ability to prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training and professional development opportunities. Supportive team environment. Opportunity to work with a leading technology and support function.

IT Support Analyst (1st/2nd Line) Day Rate: 150 - 200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments. Infrastructure & Deployment: Install, configure, and maintain computer systems, networks, printers, and peripheral IT equipment. Assist with software and OS rollouts. Maintenance & Projects: Perform routine system updates and performance monitoring. Support key IT projects, including hardware upgrades and new network installations. New Office Opening: Travel to Suffolk as required to assist with setting up and opening a new regional office. Documentation: Record support activities, troubleshooting steps, and resolutions to contribute to internal knowledge sharing. Remote Assistance: Support the IT Lead remotely as and when required. Requirements & Qualifications Proven experience in a 1st/2nd line IT technical support role. Solid working knowledge of Microsoft 365 (specifically SharePoint and OneDrive administration). Strong hardware, software, and basic network troubleshooting skills. Excellent communication and stakeholder management skills. Flexibility to travel to Suffolk when required for project support. Prior experience in the construction or field-services sector is a plus, but not essential. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

An excellent opportunity has become available for a Junior IT Support Engineer / IT Support Technician to join a global ship owner operating within an international environment. Working as part of the IT team, you will support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of business systems. This is an ideal opportunity for someone looking to develop their IT support career while gaining exposure to a wide range of technologies. Key Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from users. Provide technical assistance across office and vessel environments. Set up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipment. Support Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. Assist with user account administration and access requests using Active Directory. Provide remote support using appropriate remote support tools. Maintain IT asset information and update technical documentation. Monitor equipment performance and assist with maintaining system reliability. Support hardware deployments, upgrades, and equipment replacements. Escalate more complex infrastructure issues when required. Work with external vendors and suppliers where necessary. Follow IT policies and Cyber Security procedures. Support IT projects as required. Skills & Experience: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar role. Experience supporting desktop and laptop hardware. Knowledge of Windows 10 and Windows 11. Understanding of Active Directory user administration. Knowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshooting. Experience supporting printers and peripheral devices. Strong troubleshooting and problem-solving abilities. Good communication skills with the ability to support users effectively. Ability to work independently and as part of a team. Desirable: A degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship. Previous experience within an IT support or Helpdesk role. The Ideal candiates previously worked as a worked as a IT Support Technician, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Support Analyst, IT Technician, Helpdesk Technician, IT Helpdesk Analyst, IT Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Analyst, Desktop Support Technician, IT Operations Technician, Infrastructure Support Technician What's on offer: Competitive salary. Long-term career development opportunities. The opportunity to develop technical skills within a global working environment. Apply today for this excellent opportunity to join a forward-thinking organisation and develop your career within IT support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid) I'm currently partnering with a leading global organisation who are looking to hire an Application Support Analyst to join their growing IT team in London. This is an excellent opportunity for a customer-focused support professional with strong application support experience to play a key role in supporting and improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line support across key business applications Investigate, diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback to identify service improvements Support major incidents, system outages and disaster recovery testing Collaborate with internal teams and third-party providers to ensure excellent service delivery Drive process improvements and contribute to the modernisation of digital services What We're Looking For Previous experience in an Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL v3, v4 or equivalent service management experience What's on Offer? Up to 55,000 salary 20% discretionary bonus London-based role Exposure to business-critical global systems Opportunity to influence service improvements and digital transformation initiatives Collaborative and supportive team environment Application Support Analyst Up to 55,000 + 20% Discretionary Bonus London (Hybrid)

Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!