Job Description
We are delighted to be working in partnership with one of the UK s leading retail businesses, home to well known high-street brands and employing over 6,000 people, across a growing estate of over 240 stores. They are currently investing in a major transformation of our Workforce Management, HR, and Payroll systems modernising the technology and processes that underpin their multi-site operations and supporting the next stage of growth. Therefore, they are looking to welcome a Delivery Manager on a fixed-term contract basis to led key workstreams and implement across multiple sites and brands.
The Project Manager will focus on the delivery of new and enhanced WFM, HR, and Payroll capabilities, working closely with our ERP and integration partners. You will work at pace across multiple brands and sites, ensuring smooth project execution, strong engagement with operational teams, and robust vendor management. This is a highly visible role that reports into senior technology leadership and partners closely with HR, Finance, Operations, and IT.
Key responsibilities include:
- Lead end-to-end delivery of transformation projects across WFM, HR, and Payroll.
- Define and maintain detailed project plans, RAID logs, budgets, and tracking dashboards.
- Ensure strong governance, structured decision-making, and transparent reporting to senior stakeholders.
- Manage risk, scope, and dependencies across business and IT teams.
- Stakeholder & Vendor Management
- Own relationships with key technology partners and implementation vendors, ensuring quality delivery and clear accountability.
- Build effective relationships with stakeholders across operations, HR, Finance, and IT.
- Facilitate workshops, steerco meetings, and cross-functional alignment sessions.
- Technical & Business Change Leadership
The successful candidate will have proven experience of delivering complex IT transformation projects into multi-site organisations. They will hold a strong understanding of ERP/WFM/HRIS/Payroll systems and their integration points, as well as excellent partner/vendor management skills, with a track record of managing delivery partners effectively. You will be seasoned in delivering core IT project management: data, integrations, testing, security, and cutover. Prince 2, PMP and Agile certifications would be seen as advantageous, but not essential.
