54 jobs found

As Site Technical Manager, you will take ownership of the site technical strategy and be responsible for leading the QA and Hygiene teams, managing customer relationships, and ensuring full audit readiness at all times. Are you an experienced Technical Manager within Food Manufacturing or Fresh Produce? Skilled in leading technical, quality and food safety strategy? Have experience supplying major UK retailers such as Tesco? Looking to join a business with a strong culture, investment, and growth? This is a fantastic opportunity for a Site Technical Manager to join the senior leadership team of a major food business. This role will lead all technical functions on site, ensuring the highest standards of food safety, quality and compliance. You will : Lead and develop high-performing QA and Hygiene teams, setting objectives and driving continuous improvement. Own and evolve the site Quality Management System, ensuring compliance with BRCGS, Red Tractor, retailer, and industry standards. Manage HACCP and TACCP plans, incident management, and root cause investigations. Lead third-party audits and host customer visits. Build strong relationships with major retail customers such as Tesco, supporting commercial and technical discussions. Monitor and improve performance against internal and customer KPIs. Collaborate closely with operations to balance commercial and technical priorities. Play a key role within the senior site management team. What We're Looking For Proven experience in a senior technical or food safety leadership role within Fresh Produce and/or Food Manufacturing. Strong experience working directly with major UK retailers (e.g. Tesco, M&S, Sainsbury's, Asda, Morrisons). Excellent leadership and communication skills with the ability to motivate and inspire teams. Strong understanding of BRCGS, retailer codes of practice and compliance frameworks. HACCP and Food Safety qualifications. Commercial awareness with the ability to influence decision-making. Degree in Food Science, Agriculture or related field (desirable but not essential). If this sounds of interest, please apply via the link. Alternatively, for a confidential chat about the role, please contact Oskar Ballard on (phone number removed) or email (url removed)

Service Manager - IT Transformation Location: Glasgow (Hybrid) Salary: Competitive + Benefits Employment Type: Permanent Are you ready to take ownership of a critical IT Service Management function during a major transformation? We're partnering with a forward-thinking organisation in the FMCG space that is investing heavily in technology and data, and they're looking for their first dedicated Service Manager to shape and lead this journey. Why This Role? This is a rare opportunity to build a service management function from the ground up . You'll introduce ITIL-aligned processes, establish governance, and become the go-to person for incident and change management. If you thrive in dynamic environments and want to make a tangible impact, this role is for you. What You'll Be Doing Lead Service Management: Design and implement ITIL processes across Incident, Change, Configuration, and Problem Management. Incident & Major Event Ownership: Act as the escalation point for all incidents, including leading Gold Command calls when required. Change Governance: Chair the Change Advisory Board (CAB) and manage the full change lifecycle. Vendor Management: Own relationships with technology suppliers, ensuring SLAs are met and driving service improvements. Continuous Improvement: Push toward CMMI Level 3 maturity, embedding structured processes and performance metrics. What We're Looking For Proven experience in IT Service Management , ideally within a transformation or complex environment. Strong knowledge of ITIL frameworks and governance best practices. Ability to lead major incidents and coordinate multiple stakeholders under pressure. Experience managing vendors and service delivery partners. A proactive mindset with a passion for building processes and driving improvement. Ideally experience in FMCG industry or similar. What's In It For You? The chance to define and own a critical function during a high-profile transformation. A hybrid working model (3-4 days onsite in Glasgow). Competitive salary and benefits. Long-term career growth as the function evolves into a mature BAU operation. Interested? Apply today or reach out for a confidential conversation. This is your opportunity to step into a pivotal role and make a lasting impact - feel free to reach out to Callum Beveridge url removed with any direct question.

Business Resilience Manager Are you Ready to Lead Business Resilience across Operations, Technology, 3rd Party Party Governance, IT Risk & Assurance for my established Insurance client? Our Insurance client who are at the forefront of major transformation. With strong financial backing and a bold vision for the future, my client is continuing to invest heavily in Technology, Data, and Operational excellence. As a result, my client is looking to build a modern governance and assurance function - especially those that have strong Operational and Business Resilience, Third Party Risk Management and Assurance expertise to help shape it. Why This Role Stands Out: Are you ready to take ownership of resilience strategy in a complex, regulated financial services environment? You will be leading the design and drive frameworks that protect operations, clients, and policyholders from disruption. Why This Role Matters: This is a high-impact opportunity to: Lead the development and continuous improvement of Business Resilience, Business Continuity, and Third-Party Risk frameworks. Oversee critical third-party relationships, especially in technology and enterprise services. Deliver scenario testing, incident response, and regulatory reporting that informs senior leadership. Collaborate with internal teams, clients, and market stakeholders to ensure preparedness and compliance. We're looking for someone with: Deep knowledge of FCA/PRA Operational Resilience and Third-Party Risk Management (PS21/3, SS1/21, SS2/21). Experience in supplier governance, continuity planning, and crisis management. Confidence to advise senior stakeholders and lead cross-functional initiatives. A proactive, calm approach-especially under pressure. Experience in the Lloyd's or wider insurance market is a plus. Next Steps If you're looking to lead the Resilience Strategy for my forward-thinking client, then please APPLY NOW for immediate consideration

Platform Manager (AWS) / London or Leeds (Hybrid) / up to 90,000 We're looking for an experienced Platform Manager to take full ownership of a mission-critical, cloud-native platform transforming the way the UK housing market operates. You'll lead the UK Platform Team, drive incident response, ensure stability, and champion observability and service governance - all while collaborating with global technology teams. Opportunities like this are rare: you'll help bring a proven digital housing platform to the UK, building the operational model from the ground up, setting standards, and shaping how the market works for years to come. If you thrive in platform operations, service delivery, and incident leadership - and want to make a real impact in a high-profile environment - this is your chance to lead a modern platform at the cutting edge of financial technology and help change an entire industry. What do we need from you? Proven experience in Platform Operations, leading on platform reliability Hands-on familiarity with: AWS, Linux, Terraform, CI/CD pipelines Monitoring/observability tech such as Grafana, Prometheus, Splunk, New Relic, PagerDuty Basic diagnostics using SQL/PostgreSQL Strong background managing P1 and P2 incidents Ability to lead small teams Exposure to risk, audit, DR/BCP, and working within regulated environments (FCA/PRA ideal, but not essential) Clear communication skills to collaborate with engineering, security, and senior stakeholders Role Overview You will lead the UK Platform Team, ensuring stable, secure, and high-performing platform operations. This includes incident leadership, platform monitoring, service governance, and alignment with UK regulatory expectations. You'll act as the UK operational bridge between local and global engineering and service teams. Key Focus Areas Own UK platform operations end-to-end - from daily stability and observability to releases, patching, and service transitions. Lead major incidents with confidence, driving fast technical triage, clear comms, and rapid service restoration. Lift platform performance by owning SLAs/KRIs, chairing UK-Global ops forums, and managing key vendors. Shape their technical excellence through smart monitoring, alerting, dashboards, DR/BCP readiness, and close collaboration with Engineering, Security, and Customer Support. Build and lead a high-performing Platform Team, setting culture and coaching engineers. Protect platform resilience by maintaining risk controls, supporting audits, and ensuring compliance with FCA/PRA expectations. What's in it for you? High-impact platform ownership Opportunity to shape the platform capability from the ground up, while providing global exposure Work at the cutting edge of technology, transforming the way the UK housing market operates for years to come Work in a modern cloud-native environment (AWS/Terraform/observability stack) Hybrid Leeds or London - working out as roughly 20-25 office days per year Up to 90,000 Applications for the role will close by Friday 28th November. If this role is of interest and you'd like to find out more, please get in touch with Dominic Brown / send your CV Platform Manager (AWS) / London or Leeds (Hybrid) / up to 90,000 "At Corecom, we don't just accept differences, we celebrate them and thrive on them for the benefit of our employees, our clients and our candidates. Internally, we thrive from our differences and want our employees to be proud to be themselves and proud to be Corecom. Externally, we utilise those differences

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: Main point of contact for key customers, building trusted relationships and championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable, and comfortable working in a fast-paced environment. Salary & Benefits: Salary will be negotiable depending on experience. You will also receive a comprehensive benefits package including: Private Medical Insurance delivered through BUPA. Company pension scheme. Group income protection. 23 days holiday plus bank holidays. Life cover (4 x basic salary). Free on-site parking. Excellent reward & recognition scheme. Genuine opportunities to grow and develop professionally within the business. Discounted gym membership This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!

Technical Writer - SC cleared Akkodis are currently recruiting for an experienced Technical Writer with current security clearance. This is a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. The Role As a Technical Write you will be responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development. The Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document templates and standards to ensure practice-wide consistency. Establish and manage a centralised knowledge repository. Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse. Drive adoption of Knowledge-Centred Services (KCS) practices in ServiceNow. Capture, curate, and share lessons learned, best practices, and reusable collateral. Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs. Assist onboarding and training through documentation and knowledge resources. Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards. Partner with project managers and leads to ensure compliance and quality in deliverables. Contribute to quality reviews and governance boards with documentation support The Requirements Strong technical writing skills for both technical and non-technical audiences. Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes. Prior experience supporting IT or digital transformation projects beneficial. Hands-on experience with ServiceNow Knowledge Management (setup, workflows, lifecycle management). Understanding of ITIL processes and their alignment with KM. Knowledge of cloud platforms (AWS/Azure) and enterprise IT solutions. Ability to standardise, simplify, and make complex content reusable across teams. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location: Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business. Key Responsibilities Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity. Oversee daily stand-ups focused on major incidents, ticket progression, and potential breaches. Manage team rotas to ensure effective coverage for in-hours and out-of-hours support. Take ownership of IT Service Management processes including Incident and change. Work with internal teams and external suppliers to remove blockers and enhance service performance. Produce and share monthly service dashboards and insights with senior stakeholders. Promote automation, efficiency, and continuous improvement within service operations. Maintain a skills matrix and support team development through coaching and mentoring. Uphold excellent standards of professionalism, empathy, and communication in all service interactions. Contribute to digital transformation initiatives and help build a proactive, people-centred service culture. About You You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required. Begin Your NEW Journey If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.

Technical Writer - SC cleared Akkodis are currently recruiting for an experienced Technical Writer with current security clearance. This is a unique opportunity to be at the forefront of major national initiatives, working within a high-impact, collaborative environment. The Role As a Technical Write you will be responsible for producing clear, accurate, and high-quality documentation while establishing and maintaining the knowledge management framework. This role supports delivery teams, customers, and bid activities by ensuring technical, operational, and procedural information is captured, standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development. The Responsibilities Produce technical documentation, including system specifications, solution designs, SOPs, release notes, and training material. Translate complex technical information into concise, audience-appropriate content. Maintain document templates and standards to ensure practice-wide consistency. Establish and manage a centralised knowledge repository. Work with Incident, Problem, and Change teams to ensure knowledge capture and reuse. Drive adoption of Knowledge-Centred Services (KCS) practices in ServiceNow. Capture, curate, and share lessons learned, best practices, and reusable collateral. Support bid teams by providing reusable knowledge assets and documentation for tenders and RFPs. Assist onboarding and training through documentation and knowledge resources. Collaborate with Software Engineering, Cloud Ops, Business Solutions, QA, and IT Operations teams to document processes and standards. Partner with project managers and leads to ensure compliance and quality in deliverables. Contribute to quality reviews and governance boards with documentation support The Requirements Strong technical writing skills for both technical and non-technical audiences. Exposure to ITIL-aligned environments, with knowledge of Incident, Problem, and Change processes. Prior experience supporting IT or digital transformation projects beneficial. Hands-on experience with ServiceNow Knowledge Management (setup, workflows, lifecycle management). Understanding of ITIL processes and their alignment with KM. Knowledge of cloud platforms (AWS/Azure) and enterprise IT solutions. Ability to standardise, simplify, and make complex content reusable across teams. If you are looking for an exciting new opportunity to join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Infrastructure Engineer (3rd Line) Location: Leeds Department : Information Services Job Type: Full time Contract Type: Permanent Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation s strategic objectives. In this hands-on role, you ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do. What You ll Be Doing Service Delivery Manage and update service desk tickets with clear, accurate detail. Deliver support aligned with their IS strategy and organisational goals. Troubleshoot hardware, software and platform issues with a solution-focused mindset. Provide remote, telephone and on-site support as part of the on-call rota. Complete ad-hoc tasks to maintain a secure, stable and smooth IT environment. Systems & Infrastructure Carry out routine maintenance, backups and system checks. Manage inventory, coordinate repairs and work with suppliers. Administer security controls, documentation and policies across our systems. Support the procurement and delivery of equipment and services. Provide weekly updates to the Information Systems Manager. Analysis & Improvement Analyse incidents, requests and change requirements. Document systems, procedures and technical solutions. Assess new technologies to improve performance and scalability. Contribute to departmental reporting and continuous improvement. Share knowledge across teams to support a strong One Team environment. Security & Compliance Follow IT security policies and least-privilege principles. Maintain accurate hardware and software asset records. Support incident triage, investigation and remediation activities. Document all security activity and contribute to threat-hunting initiatives. Balance risk and operational continuity in all security decisions. Training & Development Stay up to date with technical training and professional development. Support training for colleagues, end users and new starters. What You ll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint Online, Teams and Intune. Solid understanding of TCP/IP, DNS, DHCP, Active Directory & Group Policy. Experience with DFS, networking, replication, and Veeam Backup & Replication. Working knowledge of SQL Server and PowerShell. Experience managing VMware environments. Familiarity with remote support tools (Splashtop, NinjaOne, PRTG). High-quality communication and documentation skills. Understanding of SLAs, OLAs and KPIs. Ability to train, mentor and share knowledge effectively. Desirable Certifications in Microsoft OS, Linux, Azure, AWS, VMware or M365. Experience with Extreme switches and networking. Experience with HP systems, SAN storage or firewall administration. Personal Qualities A positive, confident and customer-focused attitude, with a genuine desire to support colleagues across the wider business when issues arise. Someone who contributes positively to a collaborative team environment and actively works with others to achieve shared goals, in line with their One Team value. A natural drive to Be The Best continuously improving, staying curious, taking ownership and striving for high-quality outcomes in everything you do. Strong time management and prioritisation skills, especially in a busy and fast-moving environment. Flexible, adaptable and comfortable managing multiple tasks effectively. Commitment to high standards, integrity and Doing The Right Thing in every task. Ability to obtain Counter Terrorist Check (CTC) clearance (must have lived in UK for last 5 years Why Join them? There s never been a more exciting time to join the team. They re undergoing a major transformation as they expand and modernise their airport infrastructure creating new opportunities, investing in better technology, and shaping the future of travel for their region. By joining now, you ll play a key part in building and supporting an improved, more efficient and more resilient airport operation. You ll also be part of a friendly, ambitious organisation that genuinely invests in its people. Alongside a collaborative One Team culture, they offer a range of great benefits, including: Free on-site parking Terminal retail and hospitality discounts Generous pension scheme Life assurance Electric car salary sacrifice scheme Cycle to Work scheme Volunteer days and community initiatives Employee Assistance Programme (EAP) for wellbeing and support Working Location / Environment This role is on-site working at the heart of their operation. You will also need to be available to attend on-site out of hours when on call, ensuring they maintain essential 24/7 system resilience. REF-

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function. You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers. Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met Develop and maintain continuous service improvement plans. Experience required: Experience within a similar role Experience managing major incidents and escalations Ability to work in a fast-paced environment Excellent knowledge of ITIL processes Experience working with Microsoft technologies Benefits include: Pension Scheme Hybrid working Company Bonus Travel Benefits

TSS are looking for a Store Security Manager in Central London where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. MUST have an SIA license. PLEASE NOTE APPLICATIONS WILL NOT BE ACCEPTED WITHOUT A CV. Position: Store Security Manager Location: Central London Pay Rate: £14-15 per hour Hours: Full time - 5 days a week, including Saturday Shifts: 12 Hours (10:30-22:30) Your Time at Work Role Overview - To minimize theft within retail premises by effectively utilizing security resources - To ensure that staff conduct arrests in strict adherence to Primark's detention policy and ASCONE principles - To provide necessary training, coaching, and mentoring to staff, ensuring optimal operational performance (e.g., Induction training) - To lead, manage, and motivate a team of staff to achieve client objectives. - To ensure compliance with all legislative requirements, including licensing, health and safety, and employment law - To ensure adherence to company documentation, policies, and procedures Key Responsibilities: - Provide guidance in the day-to-day management of the security team within the store, ensuring exemplary standards of dress, conduct, and professionalism - Conduct regular team meetings to ensure all Officers are thoroughly briefed on daily operations, store objectives, policies, and procedures - Ensure that all company documentation is completed promptly following an incident or event- Auror being the main platform for reporting all Incidents - Ensure offenders are detained in accordance with Primark's detention policy/ASCONE and company procedures - Ensure that all store paperwork, including records of lost property, RLP Civil Recovery,is accurate and up to date - Act as a liaison point for all emergency services, as directed by store management - Conduct regular meetings with the store management team to discuss team performance, loss prevention, and general Key Performance Indicator (KPI) - Build partnership relations with the Police and other relevant retail/BID agencies - Report major issues, including wrongful arrests, physical assaults, etc, to the Store Management/TSS Control Center/Area Manager immediately - Ensure all records of arrests and deterrents are maintained daily for KPI analysis and potential legal requirements, utilising Auror incident reporting platforms, and other appropriate documentation - Conduct thorough induction training for all new Officers, ensuring relevant documentation is signed off in conjunction with the Area Manager - Identify and report to the Area Manager about any shortfalls in performance or conduct among team members, recommending appropriate training or remedial action - Ensure all staff are treated fairly and equally, in accordance with the company's policy - To participate in projects and working groups and to carry out any other duties that may be outside the standard remit for purposes of personal development or as may be reasonably required by the company Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Experience as a Security Supervisor or Team Leader is essential, and to succeed in this role you will also need: - SIA Door Supervision (DS) licence - Excellent team-working, organisation, and interpersonal skills - Clear and confident communication skills to interact with clients, customers, and colleagues. - High standards of personal appearance and presentation - The ability to remain calm and professional under pressure - Good computer literacy The following would also be useful, but are not essential: - SIA Public Space Surveillance (PSS) (CCTV) licence - First Aid qualification - Experience in a similar role Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T96) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As such key responsibilities will include: Ownership and lead the Problem Management process from identification through to closure, aligned with ITIL v4 principles. Proactively identify problem trends from incident data, monitoring tools, and stakeholder feedback. Facilitate Root Cause Analysis (RCA) sessions using structured methodologies such as 5 Whys, Fishbone, or Kepner-Tregoe. Maintain the Known Error Database (KEDB), ensuring accurate documentation of workarounds and permanent fixes. Collaborate with technical and operational teams to define and implement corrective and preventative actions. Track and report on problem resolution progress, ensuring accountability and measurable improvement. Drive Continual Service Improvement (CSI) initiatives based on problem insights and service performance data. Support Incident and Major Incident Management, ensuring effective communication and rapid restoration of service. Provide cover for Change Management during absences or peak periods, reviewing changes for risk and readiness. We are searching for an ITIL focussed Service Management Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSM Service Management Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in IT Service Management (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service management environments Excellent opportunity to join a dedicated team and play a crucial role within the ITSM function. High-profile organisation with excellent reputation and benefits package.

Job Title: Data & Analytics Platform Manager Location: Birmingham, UK (Hybrid, Only onsite when needed) Salary/Rate: 400- 450 Per Day - INSIDE IR35 Start Date: Immediately Job Type: 3 Month Contract Company Introduction We're delighted to be supporting a leading organisation undergoing a major data and digital modernisation programme. They are now seeking an experienced Data & Analytics Platform Manager to play a pivotal role in shaping, optimising, and managing their enterprise data platforms. Job Responsibilities/Objectives In this strategic and hands-on role, you will oversee the organisation's cloud-based data platforms, ensuring stability, performance, and long-term scalability while driving innovation and strategic enhancement. Manage day-to-day stability, availability, and performance across multi-cloud data platforms including Microsoft Fabric, AWS, and Informatica. Develop and own the platform roadmap, ensuring alignment to the wider data strategy and evolving business needs. Lead vendor and partner relationships, ensuring SLAs are met and platform investments deliver strong ROI. Implement cost optimisation strategies, monitor platform expenditure, and maximise value from cloud resources. Collaborate closely with data teams and business stakeholders to ensure platform capabilities support high-quality analytics and decision-making. Ensure full compliance with data governance, security, and regulatory standards across all platforms. Required Skills/Experience The ideal candidate will have the following: Deep technical expertise across cloud-based data platforms (Microsoft Fabric, AWS, Informatica) and data architecture. Strong experience managing ETL/ELT processes, platform operations, and incident troubleshooting. Proven ability to build platform roadmaps, optimise costs, and deliver measurable ROI. Excellent vendor management and stakeholder engagement skills within complex environments. Strong leadership capability, able to operate in matrix structures and guide cross-functional teams. Experience delivering platform migrations, upgrades, or cloud transformation projects. Solid understanding of data governance, compliance standards, and security best practice. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Experience working within large-scale, enterprise data ecosystems. Background in Agile delivery, cloud FinOps, or platform engineering. Previous involvement in multi-cloud optimisation or platform consolidation initiatives. Familiarity with BI and analytics environments, supporting data product development. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Director of Networking £120,000 + Bonus Hybrid (Gloucester/London) Large UK MSP Strategic Leadership Network Portfolio Ownership A major UK technology services provider is undergoing a significant reorganisation of its Network & Connectivity function and is now hiring a Director of Networking to lead strategy, delivery, and product direction across its full network services portfolio. This is a senior leadership role overseeing a multi-disciplinary organisation responsible for network product management, delivery, fulfilment, and technical oversight across complex customer environments. You'll report into UK executive leadership and shape the long-term roadmap for enterprise-grade connectivity services. The Opportunity As Director, you will take ownership of the entire Network & Connectivity practice, defining strategy, driving service excellence, leading senior managers, and ensuring services remain competitive, scalable, and aligned with customer needs. You'll lead a team of 100 across multiple locations, covering: Network Delivery & Fulfilment Network Product Management Technical oversight of LAN/WAN, WiFi, SD-WAN/SASE, VPN, and Voice services Strategic vendor partnerships (Cisco, Fortinet, etc.) Commercial ownership of revenue, GP and staffing budgets This is a 60% strategic, 40% operational leadership role, not hands-on engineering, but requires a strong technical grounding and a deep understanding of modern network architectures. Key Responsibilities Define and lead the strategic roadmap for network and connectivity services Full commercial ownership: revenue, gross margin, headcount cost Lead multi-site teams across delivery, fulfilment, and product Senior escalation point for critical network incidents Shape the network services portfolio, roadmap and go-to-market direction Build strong relationships with vendors and internal/external stakeholders Drive continuous improvement, automation, and service excellence Align customer solutions to group engineering, platforms and capacity plans Represent the organisation in customer meetings, forums and executive discussions What You'll Bring 7+ years senior leadership across MSP, ISP or Telco environments Background in Network Product, Network Delivery, or Network Operations leadership Strong understanding of LAN/WAN, WiFi, SD-WAN/SASE, Voice and connectivity architectures Proven success leading large multi-disciplinary teams (50-150+) Experience managing P&L, budgets or commercial performance Comfortable operating in high-change, fast-paced environments Excellent stakeholder and customer engagement skills Eligibility for UK security clearance (BPSS as minimum) Why This Role? Lead a major network organisation through a growth and modernisation period Direct influence over strategy, operations and product direction Opportunity to shape a nationally significant network portfolio Senior-level visibility and autonomy Backed by a large, well-established technology provider with strong customer base Package & Location £120,000-£130,000 base depending on experience Annual bonus Hybrid: 3 days a week onsite, split between Gloucester and London depending on candidate Full senior leadership benefits package Apply If you're a Director or senior Head of Network/Connectivity Services ready to lead a large, complex network practice, or a high-performing Head looking for the next step, please apply with your CV. RSG Plc is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

MDA IT Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain knowledge bases, SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through to Maturity and Capability Level 5. Maintain risk and issue registers, ensuring robust disaster recovery (DR) and business continuity (BC) arrangements. Assist with Major Incident coordination and service-restoration activities. Contribute to governance and compliance across cyber security, data protection, and information assurance domains. Lead, develop, and mentor IT service and support staff to maintain performance and capability. What you'll bring ITIL 4 Foundation (minimum), ITIL 4 Managing Professional is preferred. Experience working in a Service Operations or ITSM environment. Experience of Jira Service Management and Confluence. Experience of delivering processes at ISO/IEC 20000 standards. Strong communication, stakeholder engagement, and analytical skills. This is an excellent opportunity to lead and develop a Service Management function, on the journey to achieving ITIL4 Maturity and Capability Level 5 within a high-impact operational environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

This role is an IT Infrastructure Manager position based at the company's Head Office in Blythe Bridge. It sits within a small IT Department and is responsible for leading all core infrastructure operations across on-prem, cloud, and hybrid environments. The manager will oversee the design, maintenance, and continuous improvement of networks, servers, cloud services, and end-user technologies. A key part of the role is balancing hands-on technical work with day-to-day operational oversight and longer-term planning. The position includes line management of a small infrastructure/operations team, so experience developing and supporting technical staff is important. The company is looking for someone who can ensure system stability, security, and scalability, while also acting as an escalation point for complex incidents. The environment includes networking (LAN/WAN/Wi-Fi/VPN/Firewalls), Windows Server, Active Directory, virtualisation (VMware/Hyper-V/Nutanix), Microsoft 365, Azure/AWS exposure, and Citrix technologies (CVAD, NetScaler). Practical knowledge of Paxton Access Control and Ubiquiti CCTV is also relevant. Strong troubleshooting skills and the ability to clearly communicate technical concepts are essential. Alongside daily operational ownership, this person will contribute to the IT strategy, standards, documentation, budgeting, disaster recovery planning, and vendor management. The role is Monday-Friday with some travel to other UK sites. Benefits include a company car, pension from day one, training and development opportunities, employee wellbeing support, company events, free onsite parking, and complimentary refreshments. Key Responsibilities Own and manage company-wide IT infrastructure (on-prem, cloud, hybrid). Lead and develop a small infrastructure/operations engineering team. Oversee networks: LAN/WAN/Wi-Fi/VPN/firewalls. Manage servers, virtualisation (VMware/Hyper-V/Nutanix), and storage. Support Microsoft 365, Azure/AWS, SaaS platforms. Maintain security controls, patching, hardening, endpoint protection. Lead backup, disaster recovery, and continuity planning. Manage IT assets, licensing, vendors, contracts, SLAs. Act as escalation point for major incidents and problem resolution. Contribute to infrastructure roadmap, standards, and strategy. Key Skills Proven experience in infrastructure or operations management. Strong networking and Windows Server/AD background. Virtualisation expertise (VMware/Hyper-V/Nutanix). Microsoft 365 and cloud platform experience. Solid Citrix knowledge (CVAD, NetScaler). Strong troubleshooting, documentation, and communication skills. Ability to manage workloads, prioritise, and deliver to deadlines. Team leadership experience. ACS are recruiting for a IT Infrastructure Manager. If you feel that you have the skills and experience required in this advertisement to be a IT Infrastructure Manager submit your CV including an outline of your experience as a IT Infrastructure Manager. It is always a good idea to include a covering letter outlining your experience as a IT Infrastructure Manager with your application as this will enhance your chances of selection and improve your prospects of landing the IT Infrastructure Manager role you desire.

Fully Office Based Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments. The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of Active Directory, Group Policy, user profile/permissions management - Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause - Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity - Familiarity with security best practies (patching, malware/AV, encryption, device hardening) - Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure - Ability to work quickly and efficiently under pressure, prioritise incidents/tasks - Strong organisational skills; ability to manage asset inventories, track issues and follow-up - Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks Key responsibilities: - provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side - troubleshoot hardware, software, OS issues - Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion - Assist with onboarding/offboarding of users - Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc) - Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment - Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements - Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalate issues - Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations - Document procedures, known issues/fixes - Assist with office moves, desk/workstation configurations, major rollouts - Participate in shift/on-call rotations as needed

SHEQ Advisor London Docklands (Hybrid - 3 days per week)Permanent£60k - £75k + Car/Car Allowance + Flexible Benefits Freedom Group have an exciting opportunity for a SHEQ Advisor to join our Major Projects & Connections division, supporting the delivery of Project Olympus-a flagship regeneration scheme in London's Docklands. This site-based role will provide professional Health, Safety, Environmental & Quality support to our teams, supply chain, and clients, ensuring compliance with Group procedures and promoting a positive safety culture. Some of the key deliverables in this role will include: Conducting site inspections and audits to ensure compliance with company systems and processes. Monitoring SHEQ performance and escalating significant findings to the Business Director and SHEQ Manager. Supporting project teams with SHEQ advice and guidance. Building strong relationships with clients and stakeholders. Leading accident and incident investigations and ensuring follow-up actions are completed. Coordinating with the Group SHEQ team to ensure consistency across the business. Attending and presenting at client SHEQ forums and sharing outcomes across the team. Monitoring contractor compliance across projects. Maintaining personal competence and contributing to the development of the SHEQ Management System. What we're looking for: We're looking for a proactive and knowledgeable SHEQ professional who thrives in a dynamic project environment. Ideally, you'll have: Essential: NEBOSH General Certificate in Occupational Health and Safety. Practical experience delivering projects in line with CDM regulations. Working knowledge of HSG47 and underground utility avoidance. Construction and/or utility sector experience. Strongly Desirable: Experience in electrical utilities. NEBOSH Construction Certificate, Diploma, or NVQ Level 6. IOSH membership (Chartered or Certified preferred, or willing to work towards). Environmental qualifications (e.g. IEMA or NEBOSH Environmental Certificate). Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company Car/Car Allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

We re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you ll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You ll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and software, managing system administration, and delivering user training. Being based in our London office, you will also be point of contact to provide IT support to the London office. Key Responsibilities: Act as the first point of contact for IT queries, providing effective 1st and 2nd line support. Set up and configure new and replacement hardware. Accurately log service requests and incidents, escalating complex issues when necessary. Deliver IT induction training for new starters. Coordinate equipment dispatch via couriers and manage IT inventory. Collaborate with technical teams to resolve issues efficiently. Manage warranty and support cases with third-party vendors. Maintain mobile phone assets and liaise with external providers. About You: Level 3 qualification (A-Level, NVQ) or equivalent experience in a relevant field. Committed to continuous professional development, with evidence of training or learning activities. Proven experience with helpdesk/service desk systems for logging, tracking, and managing requests. Ability to prioritize and resolve issues efficiently, ensuring excellent service delivery. Why Choose Watkin Jones Group? Watkin Jones Group is the UK s leading developer, builder, and manager of residential-for-rent homes, with a history dating back to 1791. With over 54,000 homes developed and in-build across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management. Joining us means becoming part of a company deeply rooted in history yet focused on the future creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. What We Offer: Work-Life Balance: 25 days annual leave (increasing with tenure), agile working, discounted gym memberships. Wellbeing: Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Rewards: Discretionary annual bonus, health cash plan, life insurance. Benefits: Exclusive shopping discounts, contributory pension scheme. This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.