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TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a UK & Europe Corporate Communications Lead to join our growing team. The UK & Europe Corporate Communications Lead is responsible for corporate positioning, building the external and internal reputation of the company as a global information and insights business that makes trust possible in global commerce. The role leads crisis/incident work and develops and implements insights- and issues-based campaign activity, alongside UK & Europe internal communications and selected client communications that impact corporate reputation. The role reports to and works with the Senior Director of Communications in Europe, Africa and Asia to deliver work originated both in-region and also at an Enterprise level. They are a member of the Corporate Affairs & Communications team globally, and work closely with the Global Brand Management & Marketing team (which houses the global Enterprise press office function). They have a dotted reporting line to the Head of Marketing for the UK. Day to Day You'll Be: Develop and maintain UK & Spain (Europe) PR strategy and ensure aligned to wider international and global frameworks/processes Plan and coordinate activity around key topics and issues, bringing together business-wide campaigns that focus on regulatory and industry specific change Support wider corporate, and communications (and marketing) strategy, including but not limited to product announcements, research insights/thought leadership, wider brand building activity, partner and employer of choice programs Communicating our corporate comms strategy, messaging, content and importantly measurement to key stakeholders and ensuring alignment Manage PR agencies in-region (which supports corporate, B2B and consumer work as needed) and other suppliers (e.g. monitoring and licensing) Identify and coach on best practice interview procedure/technique with key senior spokespeople for corporate media opportunities (arranging external media training where required) Develop junior talent (providing coaching to direct reports and mentoring support across wider Corporate Affairs and Communications function) Be flexible and work across wider communication projects and activities as required Report KPI and evaluation metrics in-region and internationally as required (ensuring activity aligned to achieving wider business strategic goals) Maintain core materials necessary for the delivery of the ongoing corporate programme (e.g. overall strategy, tactical/activity planners, key message and briefing documents, media contact lists, issues trackers, capacity planning etc.) Strong media awareness - opportunity spotting and providing insight to the wider business are key to this role (develop wider insight and feedback tools, including competitor tracking) Be a key member of the crisis/incident communications team/DIRT (Data Incident Response Team) Advise on wider related communication matters (speeches/events etc.) and provide ad-hoc 'consultancy' advice directly to senior team and wider Group functions as required Support for priority client communications that impact our corporate reputation Manage the in-region internal communications program, working closely with the Director of International Internal Communications Enable wider internal and external stakeholder outreach as required, facilitating wider knowledge sharing and coordination for key initiatives Essential Skills & Experience: Strong stakeholder management Collaboration + relationship building Quick assimilation of complicated and technical information Highly developed creativity Highly analytical and numerate Ability to multi-task Communication and influence Wider horizon planning Strong media knowledge Well organised self-starter Project management Wider experience of combined campaigning (especially in relation to public affairs) Knowledge of wider marketing disciplines (including social media) Degree educated & relevant professional training Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Manager I, Public Relations

Health, Safety & Environmental Manager Location: Caerphilly, South Wales Job Type: Fixed-Term Contract (6 Months) Hours: Full-Time Salary: Competitive (£40-45k DOE) About the Opportunity Rhino Recruitment is delighted to be recruiting on behalf of a well-established and growing organisation based in Caerphilly for an experienced Health, Safety & Environmental Manager . This is an excellent opportunity for an HSE professional to play a pivotal role in supporting the implementation and continual improvement of an Integrated Management System (IMS), with a strong focus on achieving and maintaining ISO 45001 and ISO 14001 certification. Working closely with senior leadership, you'll help develop robust health, safety and environmental processes while promoting a positive compliance culture across the business. Key Responsibilities Support the development, implementation and maintenance of management systems aligned with ISO 45001 and ISO 14001. Assist in preparing the business for certification and surveillance audits. Develop and review HSE policies, procedures, risk assessments and supporting documentation. Identify compliance gaps against ISO standards and UK legislation, recommending practical improvements. Plan and support internal audits, workplace inspections and management system reviews. Maintain documentation and objective evidence for certification and customer audits. Monitor corrective actions and ensure timely close-out of non-conformities. Carry out workplace inspections and provide practical HSE advice across the organisation. Support accident, incident and near-miss investigations, including root cause analysis. Prepare and deliver HSE inductions, toolbox talks and awareness training. Assist in managing competency records and training programmes. Support environmental initiatives including waste management, pollution prevention and sustainability improvements. Monitor HSE performance, produce reports and contribute to KPI development. Promote a proactive culture of health, safety and environmental compliance. Keep up to date with relevant legislation and best practice. About You To be successful in this role, you will have: Essential NEBOSH National Diploma (or equivalent). Experience working with ISO 45001 and ISO 14001 management systems. Experience supporting ISO implementation and/or certification projects. Strong knowledge of UK Health & Safety legislation. Experience producing risk assessments, RAMS and conducting workplace inspections. Experience investigating incidents and implementing corrective actions. Internal and/or external auditing experience. Excellent communication, organisation and report-writing skills. Strong attention to detail with good document control experience. Proficiency in Microsoft Office and digital management systems. Ability to work independently and manage multiple priorities. Full UK driving licence with flexibility to travel to operational sites when required. Desirable NEBOSH Environmental Certificate or equivalent. Internal Auditor qualification or training. Knowledge of ISO 9001 and integrated management systems. Membership of (or working towards) IOSH, IEMA, CQI or another relevant professional body. Personal Attributes The successful candidate will be: Proactive, organised and self-motivated. Professional, approachable and solutions-focused. Methodical with excellent attention to detail. Confident providing practical HSE guidance and challenging unsafe practices where necessary. Able to build positive working relationships across all levels of the business. Passionate about continuous improvement and maintaining high compliance standards. What's on Offer Opportunity to play a key role in a major ISO certification programme. Work alongside an experienced leadership team committed to continuous improvement. Gain valuable experience in developing and enhancing integrated management systems. Competitive salary and the opportunity to make a genuine impact within the business. If you're an experienced Health, Safety & Environmental professional looking for your next challenge, we'd love to hear from you. Apply today through Rhino Recruitment for a confidential discussion.

IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves as the primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during crisis situations. Ensure structured communication, escalation management, and post-incident reviews. Drive root cause elimination and preventative actions. Security & Resilience Management Work closely with cyber security and risk teams to maintain secure operations. Lead service resilience planning, disaster recovery testing, and business continuity exercises. Ensure vulnerabilities, risks, and remediation activities are tracked and managed effectively. Support cyber incident response activities where required. Service Improvement & Transformation Develop and maintain continual service improvement plans (CSIPs). Identify opportunities to improve service quality, automation, efficiency, and customer experience. Champion AI Ops, observability, automation, and proactive service management. Commercial & Financial Management Manage service budgets, forecasts, and financial performance. Support contract governance and service reporting. Risk & Assurance Maintain service, operational, security, and regulatory risk registers. Drive mitigation plans and ensure timely resolution of identified risks. Report operational risk posture to customer and internal leadership forums. Required Experience Essential 17+ years of experience in IT Service Delivery, Managed Services, or Infrastructure Operations. Experience delivering services within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes.

Data Centre Manager (Infrastructure & Resilience) Based in Stevenage Salary Circa 65,500 Hybrid, 2 days on-site You've run critical infrastructure before. You know what it feels like when the lights can't go out, when a failover has to work first time, and when a call-out rota means your phone is never really off. If that's familiar, keep reading. We're looking for a Data Centre Manager to take ownership of critical UK infrastructure and data centre environments for a major defence organisation. You'll be the person accountable when it matters, leading operational stability, resilience and security across server, storage, network and cloud environments, and you'll manage the team and third-party providers who keep it all running. This isn't a maintenance role. You'll lead disaster recovery testing and failover exercises, own business continuity planning, and drive continuous improvement across power, cooling and building management systems. You'll also line-manage the UK Data Centre Operations Manager, so this comes with real leadership scope, not just technical oversight. What you'll need: Solid experience managing data centre or critical infrastructure environments, including server, storage, network and cloud Strong background in disaster recovery (DR) and business continuity (BC) planning, including leading DR testing and failover exercises Working knowledge of power infrastructure (UPS, generators, distribution), cooling systems, and building management systems (BMS) Experience applying operational governance, change control and risk management in a live, mission-critical environment A track record managing vendors and third-party suppliers in a facilities or infrastructure context Comfortable leading a team through live incidents, including participation in a call-out rota Good to have, not essential: ITIL certification or equivalent CDCP or CDCM certification Familiarity with ISO27001, ISO22301 or MOD DCC & SbD Experience with DCIM or infrastructure monitoring tools Background managing multi-site, national data centre environments Security Clearance: British citizenship required. This role requires DV clearance. If you don't currently hold it, you'll need to be eligible and willing to go through the process. On offer: salary circa 65,500 depending on experience, bonus up to 21% of base, pension contributions up to 14%, and a genuinely flexible hybrid working pattern. If this sounds like your kind of environment, and you're the sort of person who's calm when infrastructure gets tested, we'd like to hear from you. Even a quiet conversation to see if the timing's right is a good place to start.

IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA s and KPI s to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you ll enjoy: Salary of £30,000 to £33,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply . Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental cashback) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

This is a senior leadership role responsible for overseeing the delivery and performance of a responsive housing repairs service, including managing teams, contractors, budgets and service improvement programmes. The successful candidate will drive operational excellence, ensure compliance and health & safety standards are met, and play a key role in improving repair outcomes and customer satisfaction across a large housing portfolio. Client Details A large local authority, responsible for delivering a wide-range of public services including housing, repairs and maintenance, education, environmental services, planning and regeneration. Description Lead the operational delivery of the responsive repairs service, ensuring compliance with statutory obligations, organisational policies and service standards. Manage a team of supervisors, trade operatives and support staff delivering repairs and maintenance services. Oversee budget management, resource allocation and procurement to ensure value for money and efficient service delivery. Monitor and improve performance against key indicators, including first-time fix rates, customer satisfaction and repair turnaround times. Ensure robust health and safety practices are embedded across all operations, including contractor and subcontractor management. Lead service transformation initiatives, including digitalisation, sustainability and customer engagement improvements. Conduct audits, inspections and quality assurance checks to maintain high standards of workmanship and compliance. Collaborate with Housing Management, Asset Management and other stakeholders to ensure effective service delivery. Represent the service at senior management meetings, resident forums and operational working groups. Lead emergency response coordination for major incidents affecting housing stock, including floods, fires and structural failures. Profile A successful Repairs Manager should have: Strong experience in managing property repairs and maintenance within the public sector, with previous trade, technical experience. Proven ability to manage budgets and deliver cost-effective solutions. Knowledge of health and safety regulations related to property management. Excellent leadership and team management skills. Strong communication and stakeholder engagement abilities. Job Offer Competitive salary ranging from 63,816 to 66,084 per annum. Pension contribution of 30%. Hybrid working model. Permanent position. Scope for progression and growth. If you're ready to take the next step in your career as a Repairs Manager, apply now to join a respected organisation in the public sector.

Product Manager - Customer Insight Platform (CIP) Location: Telford (Primary Base) / Hybrid with travel to London & Stratford as required Duration: 6 Months Rate: 400 IR35 Status: PAYE Only Clearance: BPSS Required Please note : BPSS clearance is required for this position. The role is offered on a PAYE basis only in line with client requirements. Your New Role We are seeking an experienced Product Manager to lead a critical discovery and delivery initiative within HMRC's Customer Insight Platform (CIP).The Customer Insight Platform consists of multiple cross-functional agile teams responsible for collecting, analysing and enabling the use of customer interaction data at scale. A new workstream, known internally as Flocking and within HMRC as the Adaptive Detection System for Counter Fraud, is being established to transform fraud detection capabilities across HMRC. This innovative programme aims to move fraud detection from reactive, rules-based approaches to a proactive, automated capability that identifies organised fraud networks and hidden relationships across large-scale datasets. The platform will enable investigators to uncover complex fraud patterns across banking, VAT, Self-Assessment, PAYE and other services in hours rather than weeks. As Product Manager, you will lead the Discovery and Alpha phases, helping to define the product vision, roadmap and strategic direction before supporting planning, estimation and business case development for the subsequent build and live phases. Essential Experience Proven experience creating and communicating a compelling product vision Extensive experience managing complex digital or data products throughout their lifecycle Experience working in Agile, Lean and Continuous Delivery environments Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases Strong stakeholder management skills across technical and non-technical audiences Experience defining product metrics and using data to drive prioritisation and decision-making Ability to build and maintain product roadmaps aligned to wider organisational strategies Experience working with multiple engineering, DevOps and data platform teams Strong backlog management and prioritisation expertise Experience writing epics, user stories and acceptance criteria Ability to build consensus across diverse stakeholder groups Experience working within large-scale data, analytics or insight-driven environments Key Skills Product Management Customer-Centred Design Agile & Lean Delivery Data-Driven Decision Making Product Strategy & Roadmapping Stakeholder Management Team Leadership & Coaching Commercial & Supplier Management Incident Management Workshop Facilitation Tools & Technologies Jira Confluence Collaborative visualisation and modelling tools Data analytics and exploration tools such as: Splunk Google Analytics Superset What You'll Get in Return Opportunity to work on a high-profile Government counter-fraud programme Involvement in a major data and analytics transformation initiative Collaborative environment working alongside multidisciplinary agile teams Exposure to large-scale data platforms and advanced analytics capabilities Hybrid working arrangement with a mix of remote and onsite collaboration What You Need to Do Now If you're an experienced Product Manager with a strong background in digital products, data platforms and Agile delivery, and you're looking to contribute to a nationally significant fraud detection programme, please apply now with your latest CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

The Senior Repairs Manager will oversee the effective delivery of property repairs and maintenance services, ensuring high standards and efficiency. This role is ideal for someone with a strong background in property management and a focus on operational excellence. Client Details Our client is a well-established social housing provider responsible for delivering housing and property services across a substantial residential portfolio. With a strong commitment to resident satisfaction, building safety, and service excellence, the organisation is investing in the continued improvement of its Property Services function. As a result, an exciting opportunity has arisen for an experienced Senior Repairs Manager to lead responsive repairs, voids, damp and mould, disrepair, contractor management, and direct labour operations. This is a high-profile leadership role offering the opportunity to influence service delivery, drive operational performance, and make a tangible difference to residents' homes and communities. Description Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards. Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction. Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach. Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required. Drive performance across voids management, reducing turnaround times and improving re-let outcomes. Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels. Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives. Oversee operational budgets and support effective financial management across repairs services. Develop and implement service improvement initiatives to enhance performance and resident experience. Support emergency response arrangements and major incident management where required. Produce and present operational performance reports to senior stakeholders. Build strong working relationships with residents, contractors, consultants, and internal teams. Promote a culture of accountability, collaboration, health and safety, and continuous improvement. Profile Significant experience managing responsive repairs services within a social housing environment. Experience leading operational teams, contractors, and frontline service delivery functions. Strong knowledge of repairs, maintenance, voids, damp and mould, and disrepair management. Experience managing budgets, operational performance, and service improvement programmes. Strong contractor and stakeholder management experience. Experience supporting audits, inspections, regulatory reviews, or assurance activities. Excellent communication and leadership skills. A customer-focused mindset with a passion for delivering quality housing services. Strong analytical, organisational, and problem-solving abilities. The ability to work effectively under pressure and manage competing priorities. Job Offer Salary of 64,938 - 68,460 Permanent leadership position Opportunity to manage a diverse repairs and maintenance operation Responsibility for responsive repairs, voids, damp & mould, disrepair, and contractor performance Significant stakeholder engagement across operational and senior leadership teams Opportunity to shape service improvements and drive operational excellence Supportive and collaborative working environment Ongoing professional development opportunities The chance to make a lasting impact on housing quality, resident satisfaction, and service performance

Your New Company A prestigious and well-established organisation is seeking an experienced IT Service Delivery Manager to join its busy and highly regarded IT function. Supporting a diverse user community (circa 2000 people). This is a great opportunity for someone looking to make a real impact supporting an organisation going through change. Your New Role As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly to the Director of IT, you will play a key role in delivering the wider IT strategy and driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed service levels. You will take ownership of major incidents, ensuring effective communication with stakeholders throughout the resolution process and leading post-incident reviews to minimise future risk and recurring issues. Longer term, the role will also involve developing service management processes, maintaining accurate IT asset records, managing hardware and software procurement activities, overseeing device life cycle management, and ensuring onboarding and offboarding processes are completed efficiently.In addition, you will be responsible for producing meaningful service reports and performance metrics, creating and maintaining technical documentation, and ensuring consistency of support procedures across the wider IT department. Please note, due to the nature of the organisation, the expectation is to be predominantly on-site. However, there is some flexibility for home working. You will also be required to complete a DBS check. What You'll Need to Succeed To be successful in this position, we are looking for an experienced Service Delivery Manager who can hit the ground running to make a positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. A strong understanding of incident, problem and change management processes is required, together with experience of asset management, reporting and operational performance management. Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with the ability to work effectively in a fast-paced environment whilst maintaining exceptionally high standards. What You'll Get in Return Salary up to 50,000, 36 days annual leave (inclusive of BH), 35 hour working week (Monday to Friday, covering varying shifts of 8am-4pm and 10.30am - 6.30pm). Please get in touch for a full list of benefits for this position. In return, you will have the opportunity to join a highly respected organisation where technology plays a pivotal role in supporting operational excellence. You will work alongside experienced IT professionals, contribute to strategic technology initiatives and have the opportunity to make a significant impact on service delivery and user experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company An exciting opportunity has arisen for an Infrastructure, Security & Network Technologies Manager to join a transforming public sector organisation based in Leeds on a permanent basis. This strategic and operational leadership role will be responsible for delivering secure, resilient and high-performing technology services, while driving continuous improvement and innovation across infrastructure, networking and cyber security functions. You will lead specialist technical teams, oversee critical technology services and work closely with senior stakeholders to shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery and support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead, motivate and develop high-performing technical teams. A customer-focused approach with a passion for service improvement and innovation. What you'll get in return Salary of 47,389 - 56,535 based on experience. Excellent pension scheme. Flexible and hybrid working arrangements. Generous annual leave entitlement. Professional development and career progression opportunities. Comprehensive wellbeing and employee support initiatives. A collaborative and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Desk Lead Rate - 450 - 500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high-quality support service while contributing to strategic planning, service performance, and continuous improvement. Key Responsibilities Lead, mentor and develop the Service Desk team, fostering a collaborative and high-performing environment. Drive service improvement initiatives and ensure support services continue to meet evolving business requirements. Work closely with the Digital Customer Services Manager on long-term planning, resource management, budgeting and service development. Manage stakeholder relationships, proactively gathering feedback and ensuring excellent customer service delivery. Act as the operational lead during major incidents, coordinating resolution efforts and minimising business impact. Serve as the escalation point for complex Service Desk issues, ensuring prompt and effective resolution. Ensure agreed service levels are maintained across Service Desk operations, staffing and technology. Build effective relationships with internal teams, suppliers and external stakeholders. Oversee and facilitate service desk-related training across the organisation. Represent the Service Desk function in operational meetings, change boards and key organisational events. Deputise for the Digital Customer Services Manager when required. Act as a role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience working within IT Service Management environments and service delivery functions. Previous experience leading or managing a Service Desk team. Proven background in customer-focused service delivery. Experience of managing and coordinating projects. Strong stakeholder management skills with the ability to build relationships at all levels. Experience of vendor management and procurement processes. Excellent organisational skills with the ability to manage competing priorities effectively. Strong problem-solving skills and experience managing major incidents. Understanding of Service Management frameworks and best practices. Knowledge of Health & Safety regulations and procedures. Desirable Experience Experience working within a Higher Education environment. Experience contributing to service improvement and transformation initiatives. Familiarity with change management processes and governance boards.

Role & Company Overview: My client is a world leading, tier 1 civil engineering contractor. They are currently working on some of the largest projects within the UK. Most of their projects include highways, rail, aviation, tunnelling, nuclear and heavy infrastructure schemes. You will be based on one of their major projects which has an estimated life cycle of 15 years! As the HSE Advisor you will be working with all departments and projects to ensure the highest standards of Health, Safety & Environment are met throughout the business. Provide appropriate information, support, assurance and challenge to Project teams to help achieve the companies requirements and drive continual improvement. Experience within civil engineering is required. Responsibilities: Support the development, implementation, management and monitoring of the Safety, Health and Environmental Management system, ensuring updates reflect changes in legislation and best practice. Help develop content for HSE training and awareness programmes. Support the implementation of the company's construction behavioural safety programme, BRAVE. Conduct inspections and audits with relevant management teams to ensure Company, Client and legislative requirements are met, recommending improvements where needed. Support or lead the investigation and recording of close calls, near misses and other business incidents. Carry out all health and safety duties with honesty and professional integrity. Support the management of key HSE data, enabling accurate trend analysis and ensuring appropriate responses are developed where trends are identified. Help develop Occupational Health and Wellbeing campaigns to increase awareness across the business. Support the HSE Manager by providing health and safety input for tenders and pre-qualification submissions. Assist the HSE Manager in implementing the company's Health and Safety business strategy. Cooperate fully with IOSH and comply with its Charter, Byelaws and Regulations. Benefits: Company pension scheme Life Assurance Private healthcare Company car or car allowance Fuel card Generous holiday allowance

The Technical Manager will lead and manage the Technical and Quality Assurance team and will be responsible for all day-to-day technical operations for the Wrexham based FMCG manufacturing facility. Client Details Our client is a leading UK food manufacturer operating multiple production sites and supplying a diverse range of chilled food products to major retailers and foodservice customers nationwide. Producing millions of products each week, the business has built a strong reputation for quality, innovation and operational excellence, supported by significant ongoing investment in its people, facilities and processes. The Wrexham operation is a large-scale manufacturing facility supplying some of the UK's best-known retail brands. The site plays a key role within the wider group and offers an exciting environment for ambitious food industry professionals. Description Reporting to the Head of Technical, the Technical Manager will be responsible for leading all technical and quality assurance activities across the manufacturing site. This position is accountable for maintaining world-class food safety, quality and compliance standards while driving continuous improvement initiatives and developing a high-performing quality function. Key responsibilities include: Leading and developing the site's Food Safety Management System and HACCP programme. Acting as HACCP Team Leader and ensuring compliance with all relevant food safety, quality and legal requirements. Managing customer relationships on technical matters and representing the business at customer KPI meetings. Leading preparation for customer, retailer and third-party audits, acting as the primary audit contact. Ensuring compliance with BRC standards and retailer codes of practice. Overseeing quality assurance and validation teams, setting objectives and performance measures. Investigating food safety incidents, complaints and microbiological issues, implementing effective corrective actions. Working closely with Production, NPD and Process Development teams to ensure products meet customer and regulatory requirements. Supporting continuous improvement programmes and the ongoing development of site systems and processes. Driving a proactive food safety culture across all areas of the operation. Profile The Technical Manager opportunity will suit an experienced technical professional who thrives in a fast-moving food manufacturing environment and enjoys leading teams, engaging with customers and driving standards across a complex operation. Key requirements include: Proven experience within a technical or quality leadership role in food manufacturing. Strong knowledge of HACCP, BRC standards, food legislation and retailer requirements. Previous experience managing and developing teams. The ability to influence stakeholders across all levels of the business. Strong audit management experience, including customer and third-party audits. Excellent communication, decision-making and problem-solving skills. Experience within chilled foods or ready meals manufacturing would be highly advantageous. A hands-on leadership style with the ability to work effectively in a fast-paced, customer-focused environment. Degree qualified (or equivalent) in a food-related discipline (advantageous) HACCP level 4 Job Offer Salary of 55,000- 65,000 DOE Opportunity to join a market-leading food manufacturing business at a strategically important site. A highly visible leadership role with significant influence across technical and quality functions. The chance to lead and develop established quality and technical teams. Exposure to major UK retail customers and complex manufacturing operations. A business committed to continuous improvement, innovation and investment.

Your new company An exciting opportunity has arisen for an Infrastructure, Security & Network Technologies Manager to join a transforming public sector organisation based in Leeds on a permanent basis. This strategic and operational leadership role will be responsible for delivering secure, resilient and high-performing technology services, while driving continuous improvement and innovation across infrastructure, networking and cyber security functions. You will lead specialist technical teams, oversee critical technology services and work closely with senior stakeholders to shape and deliver technology strategy that supports organisational objectives. Your new role Lead infrastructure, network and cyber security teams, ensuring high levels of service performance and availability. Drive operational excellence across data centre, network, security and endpoint technology services. Champion Agile and ITIL best practices across service delivery and support functions. Manage major incidents, service improvements and technology roadmaps. Oversee supplier relationships, contracts and service performance. Manage budgets, resources and technology investments. Collaborate with business leaders to align technology services with organisational needs. What you'll need to succeed Proven leadership experience across infrastructure, networking and cyber security disciplines. Strong knowledge of IT service management, operational excellence and Agile delivery approaches. Experience managing complex IT environments, budgets and technical resources. Excellent stakeholder engagement and communication skills. Ability to lead, motivate and develop high-performing technical teams. A customer-focused approach with a passion for service improvement and innovation. What you'll get in return Salary of £47,389 - £56,535 based on experience. Excellent pension scheme. Flexible and hybrid working arrangements. Generous annual leave entitlement. Professional development and career progression opportunities. Comprehensive wellbeing and employee support initiatives. A collaborative and inclusive working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Job Specification - EHS Advisor (Contract) Job Title: Environmental, Health & Safety (EHS) Advisor Location: Necton, Norfolk (Full-time, site-based) Contract: Initial 6-month contract (part of a 9-month project) Role Overview The EHS Advisor will provide visible and proactive Environmental, Health & Safety leadership throughout the project life cycle, championing a zero-harm culture, environmental protection, sustainability and employee wellbeing. The role supports the Project Manager and Site Management Team by ensuring legal compliance, effective risk management and the implementation of safe systems of work during mobilisation, construction, installation, commissioning and project close-out. Key Responsibilities Provide active EHS leadership across the project. Champion environmental performance, sustainability and workforce wellbeing. Support continuous improvement in EHS performance. Ensure Construction Phase Plan, Traffic Management Plan, Emergency Response Plan, RAMS and Permit systems are available and implemented. Establish project EHS documentation and filing systems. Set up Safety Representative arrangements and publish meeting minutes. Review and support Risk Assessments and Method Statements (RAMS). Identify non-routine or high-risk activities requiring additional controls. Conduct routine and ad-hoc EHS inspections. Ensure fire risk assessments are completed. Record inspections and raise corrective actions where required. Monitor subcontractor compliance with approved RAMS. Report non-conformances to Site Management. Ensure contractor competencies and certifications remain valid. Provide toolbox talks and project-specific EHS training. Coordinate emergency drills. Produce weekly EHS reports. Maintain project EHS records and documentation. Proven experience as an EHS Advisor on construction, engineering or energy projects. Experience reviewing RAMS and permit-to-work systems. Incident investigation and root cause analysis experience. Experience delivering inductions, toolbox talks and safety training. Power generation, utilities, renewable energy or major infrastructure projects. Typical Qualifications NEBOSH General Certificate (minimum). NEBOSH Construction Certificate (desirable). SSTS or SSSTS qualification (desirable). TechIOSH, GradIOSH or CertIOSH membership (desirable). CSCS Card (appropriate level). First Aid qualification (desirable). Fire Marshal qualification (desirable). Full UK driving licence. How to Apply : Ready to embark on this exciting journey? Click the 'Apply Now' button and submit your resume along with a brief cover letter outlining your relevant experience and why you would be the perfect fit for our team. We can't wait to meet you!

Crisis Manager (Contract) Barnsley (Hybrid - 60% onsite / 40% remote) Up to 500 per day (Umbrella) Contract until November 2027 Overview An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities. You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle Key Responsibilities Lead and manage Major Incidents across complex enterprise environments. Coordinate technical and business stakeholders during service outages. Drive rapid service restoration and recovery activities. Chair incident bridge calls and escalation meetings. Provide timely updates to senior leadership and key stakeholders. Issue Major Incident communications and notifications. Ensure accurate incident documentation and lifecycle management. Facilitate post-incident reviews, root cause analysis and lessons learned activities. Work closely with Problem Management teams to prevent recurring incidents. Contribute to the continuous improvement of Incident Management processes and operational resilience. Essential Experience Proven experience as a Major Incident Manager, Crisis Manager, Incident Manager or Service Operations Lead. Experience managing P1/P2/Critical incidents within large enterprise environments. Strong stakeholder management and executive communication skills. Experience facilitating incident bridges and coordinating cross-functional recovery teams. Solid understanding of Incident Management, Problem Management and Service Recovery processes. Ability to make informed decisions under pressure in time-critical situations. Experience operating within structured IT Service Management environments (ITIL). Desirable Experience Financial Services, Banking or other highly regulated industry experience. Experience working within 24/7 operational environments. Exposure to operational resilience, risk management and governance frameworks. Key Skills Major Incident Management Crisis Management Service Recovery Stakeholder Management Executive Communications Root Cause Analysis Problem Management ITIL Operational Resilience Risk Management Candidate Requirements BPSS eligible. Able to work via Umbrella company. Available to attend the Barnsley office 60% of the working week. Strong communicator with the ability to engage stakeholders at all levels. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Service Delivery Manager Edinburgh Hybrid Working Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform the way they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about customer success, thrive in a fast-paced managed services environment and enjoy bringing together technical experts to solve business challenges, we'd love to hear from you. What you'll be doing As the face of our Managed Services team for your clients, you'll ensure services are delivered to the highest standard while identifying opportunities to add value and strengthen relationships. You'll: Own the ongoing success and satisfaction of a portfolio of managed service clients. Lead engaging service review meetings, presenting performance, insights, recommendations and future opportunities. Build trusted relationships with key stakeholders, becoming their go-to service advisor. Drive continual service improvement initiatives that deliver measurable business value. Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers to deliver outstanding customer outcomes. Champion service excellence and contribute to best practice across the Managed Services team. What we're looking for Experience in an IT Service Delivery, Service Management or Customer Success role within Managed Services. Strong knowledge of ITIL principles and service management best practice. A proven track record of managing client relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great if you also have experience with: Microsoft 365 (Exchange Online, SharePoint and Teams) Microsoft Azure and cloud technologies IT Service Management (ITSM) platforms Cyber security best practices Endpoint management and identity services Microsoft server and desktop technologies Why Quorum? At Quorum, our people are our biggest strength. As an employee-owned business , every member of the team contributes to our success. We invest heavily in our people, encourage continuous learning and have built a collaborative culture where careers flourish. When you join Quorum, you'll enjoy: Competitive salary Annual performance bonus opportunities Employee-owned business with a collaborative culture Private healthcare Contributory pension Buy and sell annual leave scheme Home broadband paid for Dedicated annual technical training budget Microsoft certification bonuses Ongoing learning and career development Award-winning family-friendly and flexible working culture High employee retention and genuine work-life balance Join a team that loves technology If you're passionate about delivering exceptional customer service, building lasting client relationships and working alongside some of Scotland's leading Microsoft specialists, we'd love to hear from you. Apply today and help shape the future of managed services at Quorum.

Network Engineer Rate - 58 (an hour) Location - Bracknell (Hybrid) Duration - 12 Months (Initially) Ir35 - Inside (Must use an umbrella company) What will you do: Provide triage, analysis, and resolution of network incidents End-to-end incident management, bringing in additional skilled resources as required Engage or defer to other technical teams as required in resolution of incidents Act as major incident manager (MIM) when incident impact warrants it Provide timely updates to stakeholders or incident manager during incidents Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required Participate in global on-call rotation, including some weekend requirements Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing Collect packet captures as necessary; perform initial diagnosis of output where possible Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs Proactively identify, engage, and act on situations where "things could be better" Continually evaluate network capacity and performance; make recommendations for design changes as appropriate Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records Implementation of changes as defined and requested by design and planning team What do you need to have: 3+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors 3+ years working directly in Cisco IOS and the Meraki dashboard 3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired. Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired Experience with VMware Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill Comfortable collecting packet captures Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs Ability to convey complex technical topics into layman terms while under time constraints Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions Understanding of ITIL and its principles such as event, incident, problem, and change management Organizational skills to manage multiple priorities at one time while meeting deadlines Experience participating in network implementation & refresh projects Experience working with customers remotely and over the phone to assist with network troubleshooting

Job Title: SOC Manager Location: Remote (with occasional business travel) Duration: 6 Months The Role We are seeking an experienced SOC Manager for a 6-month contract. This is a strategic leadership position-not a hands-on technical analyst role. You will take full ownership of the Cyber Security Operations Centre (CSOC), driving strategy, managing incident response, and directing internal teams and external vendors. Key Responsibilities Define and lead the CSOC strategy, operations, and governance. Take command of major incident response, managing remediation and stakeholder communication. Oversee threat intelligence, vulnerability management, and security monitoring capabilities. Manage relationships with external agencies, Managed Security Service Providers (MSSPs), and technology partners. What We Need From You Proven experience as a SOC Manager (previous leadership experience is essential; this is not an entry-level management role). Deep expertise in incident management processes and live crisis response. Strong background in managing third-party vendors (MSSPs). Strategic mindset to plan security investments, tooling, and resourcing. Desirable: CISSP/CISM, Cloud Security (AWS/Azure), ITIL. How to Apply: Please submit your most up-to-date CV to (url removed) to be considered for this critical leadership role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.